Samsung SM-N976Q Operating Instructions
USER MANUAL
SM-N970F
SM-N970F/DS
SM-N975F
SM-N975F/DS
SM-N976B
SM-N976Q
English. 12/2019. Rev.1.0
www.samsung.com
Table of Contents
Basics
4 Read me first
7 Device overheating situations and
solutions
10 Device layout and functions
17 Battery
22 SIM or USIM card (nano-SIM card)
26 Memory card (microSD card)
(Galaxy Note10+ 5G, Note10+)
29 Turning the device on and off
30 Initial setup
31 Samsung account
32 Transferring data from your previous
device (Smart Switch)
35 Understanding the screen
46 Notification panel
48 Screen capture and screen record
50 Entering text
85 Reminder
89 Phone
94 Contacts
98 Messages
100 Internet
102 Camera
122 Gallery
127 AR EMOJI
134 AR Doodle
135 Always On Display
137 Edge screen
141 Multi window
144 Samsung Pay
147 Samsung Health
150 Samsung Members
150 Samsung Notes
157 PENUP
161 Galaxy Wearable
Apps and features
53 Installing or uninstalling apps
55 Finder
55 S Pen features
73 Bixby
77 Bixby Vision
80 Bixby Home
83 Bixby Routines
161 Calendar
162 Voice Recorder
164 My Files
165 Clock
166 Calculator
167 Game Launcher
168 Game Booster
170 Kids Home
171 SmartThings
176 Sharing content
2
Table of Contents
177 Samsung DeX
184 Samsung Global Goals
184 Google apps
Settings
186 Introduction
186 Connections
187 Wi-Fi
189 Bluetooth
190 NFC and payment
192 Data saver
193 Mobile data only apps
193 SIM card manager (dual SIM
models)
206 Biometrics and security
207 Face recognition
210 Fingerprint recognition
213 Samsung Pass
216 Secure Folder
220 Accounts and backup
221 Samsung Cloud
222 Google
223 Advanced features
224 Link to Windows
225 Motions and gestures
226 Dual Messenger
227 Digital wellbeing & parental controls
227 Digital Wellbeing
229 Device care
194 Mobile Hotspot and Tethering
195 More connection settings
198 Sounds and vibration
199 Dolby Atmos (surround sound)
199 Separate app sound
200 Notifications
200 Display
201 Blue light filter
202 Dark mode
202 Changing the screen mode or
adjusting the display colour
203 Screen resolution
(Galaxy Note10+ 5G, Note10+)
204 Screensaver
204 Themes
205 Lock screen
206 Smart Lock
229 Optimising your device
230 Battery
231 Storage
231 Memory
232 Security
232 Apps
232 General management
233 Accessibility
234 Software update
234 About phone
Appendix
235 Accessibility
250 Troubleshooting
256 Removing the battery
3
Basics
Read me first
Please read this manual before using the device to ensure safe and proper use.
•
Descriptions are based on the device’s default settings.
•
Some content may differ from your device depending on the region, service provider,
model specifications, or device’s software.
•
Content (high quality content) that requires high CPU and RAM usage will affect the
overall performance of the device. Apps related to the content may not work properly
depending on the device’s specifications and the environment that it is used in.
•
Samsung is not liable for performance issues caused by apps supplied by providers other
than Samsung.
•
Samsung is not liable for performance issues or incompatibilities caused by edited
registry settings or modified operating system software. Attempting to customise the
operating system may cause the device or apps to work improperly.
•
Software, sound sources, wallpapers, images, and other media provided with this device
are licensed for limited use. Extracting and using these materials for commercial or other
purposes is an infringement of copyright laws. Users are entirely responsible for illegal
use of media.
•
You may incur additional charges for data services, such as messaging, uploading and
downloading, auto-syncing, or using location services depending on your data plan. For
large data transfers, it is recommended to use the Wi-Fi feature.
•
Default apps that come with the device are subject to updates and may no longer be
supported without prior notice. If you have questions about an app provided with
the device, contact a Samsung Service Centre. For user-installed apps, contact service
providers.
4
Basics
•
Modifying the device’s operating system or installing softwares from unofficial sources
may result in device malfunctions and data corruption or loss. These actions are violations
of your Samsung licence agreement and will void your warranty.
•
Depending on the region or service provider, a screen protector is attached for protection
during production and distribution. Damage to the attached screen protector is not
covered by the warranty.
•
You can see the touchscreen clearly even in strong outdoor sunlight by automatically
adjusting the contrast range based on the surrounding environment. Due to the nature
of the product, displaying fixed graphics for extended periods may result in afterimages
(screen burn-in) or ghosting.
–
It is recommended not to use fixed graphics on part or all of the touchscreen for
extended periods and turn off the touchscreen when not using the device.
–
You can set the touchscreen to turn off automatically when you are not using it.
Launch the
of time you want the device to wait before turning off the touchscreen.
–
To set the touchscreen to automatically adjust its brightness based on the
surrounding environment, launch the
Adaptive brightness
•
Depending on the region or model, some devices are required to receive approval from
the Federal Communications Commission (FCC).
If your device is approved by the FCC, you can view the FCC ID of the device. To view the
FCC ID, launch the
have an FCC ID, it means that the device has not been authorised for sale in the U.S. or its
territories and may only be brought to the U.S. for the owner’s personal use.
•
Depending on the region, you can view the regulatory information on the device. To
view the information, launch the
information
Settings
.
app, tap
switch to activate it.
Settings
Display
app and tap
Settings
→
Screen timeout
Settings
About phone
app and tap
app, tap
, and then select the length
Display
→
Status
About phone
, and then tap the
. If your device does not
→
Regulatory
5
Basics
Maintaining water and dust resistance
Your device supports water- and dust-resistance. Follow these tips carefully to maintain the
water- and dust-resistance of your device. Failure to do so may result in damage to your
device.
•
Do not immerse the device in fresh water deeper than 1.5 m or keep it submerged for
more than 30 minutes. If you immerse the device in any liquid other than fresh water,
such as salt water, ionised water, or alcoholic beverage, liquid will enter the device faster.
•
Do not expose the device to water moving with force.
•
If the device is exposed to fresh water, dry it thoroughly with a clean, soft cloth. If the
device is exposed to other liquids, such as salt water, swimming pool water, soapy water,
oil, perfume, sunscreen, hand cleaner, or chemical products such as cosmetics, rinse it
with fresh water and dry it thoroughly with a clean, soft cloth. If you do not follow these
instructions, the device’s performance and appearance may be affected.
•
If the device has been immersed in water or the microphone or speaker is wet, sound
may not be heard clearly during a call. After wiping the device with a dry cloth, dry it
thoroughly before using it.
•
The touchscreen and other features may not work properly if the device is used in water.
•
If the device is dropped or receives an impact, the water- and dust-resistant features of
the device may be damaged.
•
Your device has been tested in a controlled environment and certified to be waterand dust-resistant in specific situations (meets requirements of classification IP68 as
described by the international standard IEC 60529-Degrees of Protection provided by
Enclosures [IP Code]; test conditions: 15-35 °C, 86-106 kPa, fresh water, 1.5 metre, 30
minutes). Despite this classification, it is still possible for your device to be damaged in
certain situations.
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information
6
Basics
Device overheating situations and solutions
When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast
charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or
performance and is in the device’s normal range of operation. If the battery becomes too hot,
the charger may stop charging.
Do the following when the device heats up:
•
Disconnect the charger from the device and close any running apps. Wait for the
device to cool down and then begin charging the device again.
•
If the lower part of the device overheats, it could be because the connected USB
cable is damaged. Replace the damaged USB cable with a new Samsung-approved
one.
•
When using a wireless charger, do not place foreign materials, such as metal objects,
magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging or fast charging feature is only available on supported models.
When the device heats up during use
When you use features or apps that require more power or use them for extended periods,
your device may temporarily heat up due to increased battery consumption. Close any
running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on
the functions and apps you use, these examples may not apply to your model.
•
During the initial setup after purchase or when restoring data
•
When downloading large files
7
Basics
•
When using apps that require more power or using apps for extended periods
–
When playing high-quality games for extended periods
–
When recording videos for extended periods
–
When streaming videos while using the maximum brightness setting
–
When connecting to a TV
•
While multitasking (or, when running many apps in the background)
–
When using Multi window
–
When updating or installing apps while recording videos
–
When downloading large files during a video call
–
When recording videos while using a navigation app
•
When using large amount of data for syncing with the cloud, email, or other accounts
•
When using a navigation app in a car while the device is placed in direct sunlight
•
When using the mobile hotspot and tethering feature
•
When using the device in areas with weak signals or no reception
•
When charging the battery with a damaged USB cable
•
When the device’s multipurpose jack is damaged or exposed to foreign materials, such as
liquid, dust, metal powder, and pencil lead
•
When you are roaming
Do the following when the device heats up:
•
Keep the device updated with the latest software.
•
Conflicts between running apps may cause the device to heat up. Restart the device.
•
Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
•
Close apps that increase battery consumption or that run in the background when
not in use.
•
Delete unnecessary files or unused apps.
•
Decrease the screen brightness.
•
If the device overheats or feels hot for a prolonged period, do not use it for a while. If
the device continues to overheat, contact a Samsung Service Centre.
8
Basics
Precautions for device overheating
If you begin to feel uncomfortable due to the device overheating, stop using the device.
When the device heats up, the features and performance may be limited or the device may
turn off to cool down. The feature is only available on supported models.
•
If the device overheats and reaches a certain temperature, a warning massage will appear
to prevent device failure, skin irritations and damages, and battery leakage. To lower the
device’s temperature, the screen brightness and the performance speed will be limited
and battery charging will stop. Running apps will be closed and all calling and other
features will be limited, except for emergency calls, until the device cools down.
•
If the second message appears due to a further increase of the device’s temperature, the
device will turn off. Do not use the device until the device’s temperature drops below the
specified level. If the second warning message appears during an emergency call, the call
will not be disconnected by a forced shut down.
Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to
avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
•
Do not store your device in very cold or very hot temperatures.
•
Do not expose your device to direct sunlight for extended periods.
•
Do not use or store your device for extended periods in very hot areas, such as inside a
car in the summertime.
•
Do not place the device in any areas that may overheat, such as on an electric heating
mat.
•
Do not store your device near or in heaters, microwaves, hot cooking equipment, or high
pressure containers.
•
Do not use a cable whose covering is peeled off or damaged, and do not use any charger
or battery that is damaged or malfunctioning.
9
Basics
Device layout and functions
Package contents
Refer to the quick start guide for package contents.
•
The items supplied with the device and any available accessories may vary
depending on the region or service provider.
•
The supplied items are designed only for this device and may not be compatible
with other devices.
•
Appearances and specifications are subject to change without prior notice.
•
A case is supplied to protect your device. It is recommended to attach it to your
device from the top corners and detach it from the bottom corners. (Whether a
case is supplied may vary by region or service provider.)
•
You can purchase additional accessories from your local Samsung retailer. Make
sure they are compatible with the device before purchase.
•
Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
•
Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer
to the Samsung website.
•
The supplied earphones (USB Type-C) which support digital output are designed
only for this device. They may not be compatible with other devices that use
different audio output method.
10
Basics
Speaker
Microphone
Device layout
►
Galaxy Note10+ 5G, Note10+:
SIM card /
Memory card tray
Volume key
Side key (Power/Bixby)
Edge screen
Earphone jack /
Multipurpose jack
(USB Type-C)
Proximity/Light sensor
Front camera
Touchscreen
Edge screen
Fingerprint recognition
sensor
S Pen
Flash
Rear camera
(Quadruple)
NFC antenna /
MST antenna /
Wireless charging coil
Speaker
GPS antenna
Speaker
Main antenna
Microphone
11
Basics
Speaker
Microphone
Speaker
►
Galaxy Note10:
SIM card tray
Volume key
Side key (Power/Bixby)
Edge screen
Earphone jack /
Multipurpose jack
(USB Type-C)
Proximity/Light sensor
Front camera
Touchscreen
Edge screen
Fingerprint recognition
sensor
S Pen
Rear camera (Triple)
NFC antenna /
MST antenna /
Wireless charging coil
Speaker
GPS antenna
Flash
Main antenna
Microphone
12
Basics
•
When using the speakers, such as when playing media files or using speakerphone,
do not place the device close to your ears.
•
Be careful not to expose the camera lens to a strong light source, such as direct
sunlight. If the camera lens is exposed to a strong light source, such as direct
sunlight, the camera image sensor may be damaged. A damaged image sensor is
irreparable and will cause dots or spots in pictures.
•
If you use the device with its glass or acrylic body broken, there may be a risk of
injury. Use the device only after it has been repaired at a Samsung Service Centre.
•
Connectivity problems and battery drain may occur in the following situations:
–
If you attach metallic stickers on the antenna area of the device
–
If you attach a device cover made with metallic material to the device
–
If you cover the device’s antenna area with your hands or other objects while
•
Using a Samsung-approved screen protector is recommended. Unapproved screen
protectors may cause the sensors to malfunction.
•
Do not cover the proximity/light sensor area with screen accessories, such
as a screen protector, stickers, or a cover. Doing so may cause the sensor to
malfunction.
•
The colours on the Edge screen may look different depending on your viewing
position.
Hard keys
using certain features, such as calls or the mobile data connection
Volume key
Side key (Power/Bixby)
13
Basics
Home button
Key Function
•
Volume key
Press to adjust the device volume.
•
When the device is off, press and hold to turn it on.
•
Press to turn on or lock the screen.
Side key
Side key +
Volume Down key
•
Press and hold to start a conversation with Bixby. Refer to Using
Bixby for more information.
•
Press twice or press and hold to launch the app or feature you set.
•
Press simultaneously to capture a screenshot.
•
Press and hold simultaneously to turn off the device.
Setting the Side key
Select an app or feature to launch by pressing the Side key twice or pressing and holding the
Side key.
Launch the
want.
Settings
app, tap
Advanced features
→
Side key
, and then select an option you
Soft buttons
Recents button
When you turn on the screen, the soft buttons will appear at the bottom of the screen. The
soft buttons are set to the Recents button, Home button, and Back button by default. Refer to
Navigation bar (soft buttons) for more information.
Back button
14
Basics
S Pen nib
1
S Pen
S Pen button
Name Functions
•
Use the S Pen to write, draw, or perform touch actions on the screen.
S Pen nib
•
Hover the S Pen over items on the screen to access additional S Pen
features, such as the Air view feature.
•
Press and hold the S Pen button to launch the preset app. While
using apps, press the S Pen button or move the S Pen with the
button pressed to launch certain features. Refer to Air actions for
more information.
S Pen button
•
Hover the S Pen over the screen and press the S Pen button to
display the Air command features.
•
While pressing and holding the S Pen button, drag the S Pen over
items to select them.
Detaching the S Pen
Press the end of the S Pen to disengage it. Then, pull the S Pen from the slot. To store the
S Pen, reinsert it into the slot and push it until it clicks into place.
2
15
Basics
21
Charging the S Pen
The S Pen must be charged before you can control apps remotely by using the S Pen button.
When you insert the S Pen into the slot, charging will start.
•
If the back of your device comes into contact with a magnet, the device may not
recognise the S Pen and it will fail to charge the S Pen.
•
Even if the S Pen has been fully discharged, you can use other S Pen features, such
as tapping the touchscreen or the Air command features.
Replacing the S Pen nib
If the nib is dull, replace it with a new one.
Firmly hold the nib with the tweezers and remove it.
1
Insert a new nib into the S Pen.
2
Be careful not to pinch your fingers with the tweezers.
•
Do not reuse old nibs. Doing so may cause the S Pen to malfunction.
•
Do not press the nib excessively when inserting the nib into the S Pen.
•
Do not insert the round end of the nib into the S Pen. Doing so may cause damage
to the S Pen or your device.
•
Do not bend or apply excessive pressure with the S Pen while using it. The S Pen
may be damaged or the nib may be deformed.
•
Do not hard press on the screen with the S Pen. The pen nib may be deformed.
•
If you use the S Pen at sharp angles on the screen, the device may not recognise
the S Pen actions.
•
If water enters the S Pen slot, gently shake the device to remove the water from the
slot before using it.
•
If the S Pen is not working properly, take it to a Samsung Service Centre.
16
Basics
Battery
Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended
periods.
Use only Samsung-approved battery, charger, and cable specifically designed for your
device. Incompatible battery, charger, and cable can cause serious injuries or damage
to your device.
•
Connecting the charger improperly may cause serious damage to the device. Any
damage caused by misuse is not covered by the warranty.
•
Use only USB Type-C cable supplied with the device. The device may be damaged
if you use Micro USB cable.
To save energy, unplug the charger when not in use. The charger does not have a
power switch, so you must unplug the charger from the electric socket when not in
use to avoid wasting power. The charger should remain close to the electric socket
and easily accessible while charging.
Connect the USB cable to the USB power adaptor.
1
Plug the USB cable into the device’s multipurpose jack.
2
Plug the USB power adaptor into an electric socket.
3
After fully charging, disconnect the charger from the device. Then, unplug the charger
4
from the electric socket.
17
Basics
Reducing the battery consumption
Your device provides various options that help you conserve battery power.
•
Optimise the device using the device care feature.
•
When you are not using the device, turn off the screen by pressing the Side key.
•
Activate power saving mode.
•
Close unnecessary apps.
•
Deactivate the Bluetooth feature when not in use.
•
Deactivate auto-syncing of apps that need to be synced.
•
Decrease the backlight time.
•
Decrease the screen brightness.
Battery charging tips and precautions
•
When the battery power is low, the battery icon appears empty.
•
If the battery is completely discharged, the device cannot be turned on immediately
when the charger is connected. Allow a depleted battery to charge for a few minutes
before turning on the device.
•
If you use multiple apps at once, network apps, or apps that need a connection to
another device, the battery will drain quickly. To avoid losing power during a data
transfer, always use these apps after fully charging the battery.
•
Using a power source other than the charger, such as a computer, may result in a slower
charging speed due to a lower electric current.
•
The device can be used while it is charging, but it may take longer to fully charge the
battery.
•
If the device receives an unstable power supply while charging, the touchscreen may not
function. If this happens, unplug the charger from the device.
•
While charging, the device and the charger may heat up. This is normal and should not
affect the device’s lifespan or performance. If the battery gets hotter than usual, the
charger may stop charging. If this occurs during wireless charging, disconnect the device
from the charger to let it cool down, then charge the device again later.
•
If you charge the device while the multipurpose jack is wet, the device may be damaged.
Thoroughly dry the multipurpose jack before charging the device.
•
If the device is not charging properly, take the device and the charger to a Samsung
Service Centre.
18
Basics
Fast charging
The device has a built-in fast charging feature. You can charge the battery more quickly while
the device or its screen is turned off.
Increasing the charging speed
To increase the charging speed, turn the device or its screen off when you charge the battery.
If the fast charging feature is not activated, launch the
Battery
, and then tap the
•
While charging, you cannot activate or deactivate this feature.
•
You cannot use the built-in fast charging feature when you charge the battery
using a standard battery charger.
•
If the device heats up or the ambient air temperature rises, the charging speed may
decrease automatically. This is a normal operating condition to prevent damage to
the device.
Fast cable charging
switch to activate it.
Settings
app, tap
Device care
→
Wireless charging
The device has a built-in wireless charging coil. You can charge the battery using a wireless
charger (sold separately).
Fast wireless charging
You can charge your device faster using the fast wireless charging feature. A fan inside the
charger may produce noise during fast wireless charging.
Launch the
turn off or on the fast wireless charging feature by tapping the
Turn off as scheduled
the
off automatically at the preset time. When the fast wireless charging feature turns off, the
charger’s fan noise and the indicator light will be reduced.
Settings
•
To use this feature, you must use a charger and components that support the fast
wireless charging feature.
•
The on/off option will be added in your device’s settings menu when you first place
it on the charger.
•
While charging, you cannot activate or deactivate this feature.
app, tap
option, you can set the fast wireless charging feature to turn
Device care
→
Battery
→
Fast wireless charging
On
or
Off
. You can
switch. If you use
19
Basics
Charging the battery
Place the centre of the device’s back on the centre of the wireless charger.
1
The estimated charging time will appear on the notification panel. The actual charging
time may vary depending on the charging conditions.
After fully charging, disconnect the device from the wireless charger.
2
Precautions for wireless charging
•
Do not place the device on the wireless charger with a credit card or radiofrequency identification (RFID) card (such as a transportation card or a key card)
placed between the back of the device and the device cover.
•
Do not place the device on the wireless charger when conductive materials, such
as metal objects and magnets, are placed between the device and the wireless
charger.
The device may not charge properly or may overheat, or the device and the cards
may be damaged.
•
If you use the wireless charger in areas with weak network signals, you may lose
network reception.
•
Use Samsung-approved wireless chargers. If you use other wireless chargers, the
battery may not charge properly.
20
Basics
Wireless PowerShare
You can charge another device with your device’s battery. You can still charge another device
even while charging your device. Depending on the type of accessories or cover being used,
the Wireless PowerShare feature may not work properly. It is recommended to remove any
accessories and cover being used before using this feature.
Do not use earphones while sharing power. Doing so may affect nearby devices.
Open the notification panel, swipe downwards, and then tap (
1
to activate it.
Place the other device on the centre of your device, with their backs facing.
2
•
When charging starts, a notification sound or vibration will occur.
•
The location of the wireless charging coil may vary by device model. Adjust the
devices to connect with each other properly.
•
Some features are not available while sharing power.
Wireless PowerShare
)
Smartphone Galaxy Watch
21
Galaxy Buds
Basics
When you are finished charging, disconnect the other device from your device.
3
•
Only devices that support the wireless charging feature can be charged using
this feature. Some devices may not be charged. To see devices that support the
Wireless PowerShare feature, visit www.samsung.com.
•
To charge properly, do not move or use either device while charging.
•
The power charged to the other device may be less than the amount shared to it
by your device.
•
If you charge the other device while charging your device, the charging speed may
decrease or the device may not charge properly depending on the charger type.
•
The charging speed or efficiency may vary depending on the device’s condition or
the surrounding environment.
•
If the remaining battery power drops below a certain level, power sharing will stop.
SIM or USIM card (nano-SIM card)
Installing the SIM or USIM card
Insert the SIM or USIM card provided by the mobile telephone service provider.
For dual SIM models, you can insert two SIM or USIM cards so you can have two phone
numbers or service providers for a single device. In some areas, data transfer speeds may be
slower if two SIM cards are inserted in the device than when one SIM card is inserted.
•
Use only a nano-SIM card.
•
Use caution not to lose or let others use the SIM or USIM card. Samsung is not
responsible for any damages or inconveniences caused by lost or stolen cards.
Some services that require a network connection may not be available depending on
the service provider.
22
Basics
21 3
21
►
Single SIM models:
–
Galaxy Note10+ 5G, Note10+:
21 3
–
Galaxy Note10:
4
4
5
5
23
Basics
21 3
21
►
Dual SIM models:
–
Galaxy Note10+:
21 3
–
Galaxy Note10:
4
4
5
5
Insert the ejection pin into the hole on the tray to loosen the tray.
1
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
Pull out the tray gently from the tray slot.
2
24
Basics
Place the SIM or USIM card on the tray with the gold-coloured contacts facing
3
downwards.
Gently press the SIM or USIM card into the tray to secure it.
4
If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray.
Insert the tray back into the tray slot.
5
•
If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.
Correct card installation (dual SIM models)
►
Galaxy Note10+:
Nano-SIM card 1
Nano-SIM card 2
►
Galaxy Note10:
Nano-SIM card 1
Nano-SIM card
microSD card
Nano-SIM card 2
You cannot insert a nano-SIM card and a microSD card in the same place
simultaneously.
25
Basics
Using dual SIM or USIM cards (dual SIM models)
If you insert two SIM or USIM cards, you can have two phone numbers or service providers for
a single device.
Activating SIM or USIM cards
Launch the
card and tap the switch to activate it.
Settings
app and tap
Connections
→
SIM card manager
. Select a SIM or USIM
Customising SIM or USIM cards
Launch the
USIM card to access the following options:
•
Icon
•
Name
•
Network mode
Settings
: Change the icon of the SIM or USIM card.
: Change the display name of the SIM or USIM card.
app, tap
: Select a network type to use with the SIM or USIM card.
Connections
→
SIM card manager
, and then select a SIM or
Setting preferred SIM or USIM cards
When two cards are activated, you can assign voice calls, messaging, and data services to
specific cards.
Launch the
preferences for your cards in
Settings
app, tap
Connections
Preferred SIM card
→
SIM card manager
, and then set the feature
.
Memory card (microSD card) (Galaxy Note10+ 5G, Note10+)
Installing a memory card
Your device’s memory card capacity may vary from other models and some memory cards
may not be compatible with your device depending on the memory card manufacturer and
type. To view your device’s maximum memory card capacity, refer to the Samsung website.
•
Some memory cards may not be fully compatible with the device. Using an
incompatible card may damage the device or the memory card, or corrupt the data
stored in it.
•
Use caution to insert the memory card right-side up.
26
Basics
•
The device supports the FAT and the exFAT file systems for memory cards. When
inserting a card formatted in a different file system, the device will ask to reformat
the card or will not recognise the card. To use the memory card, you must format it.
If your device cannot format or recognise the memory card, contact the memory
card manufacturer or a Samsung Service Centre.
•
Frequent writing and erasing of data shortens the lifespan of memory cards.
•
When inserting a memory card into the device, the memory card’s file directory
appears in the
My Files
→
SD card
folder.
21 3
4
Insert the ejection pin into the hole on the tray to loosen the tray.
1
5
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
Pull out the tray gently from the tray slot.
2
When you remove the tray from the device, the mobile data connection will be
disabled.
Place a memory card on the tray with the gold-coloured contacts facing downwards.
3
27
Basics
Gently press the memory card into the tray to secure it.
4
If the card is not fixed firmly into the tray, the memory card may leave or fall out of the
tray.
Insert the tray back into the tray slot.
5
•
If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.
Removing the memory card
Before removing the memory card, first unmount it for safe removal.
Launch the
Unmount
Settings
.
Do not remove external storage, such as a memory card or USB storage, while the
device is transferring or accessing information, or right after transferring data. Doing
so can cause data to be corrupted or lost or cause damage to the external storage or
device. Samsung is not responsible for losses, including loss of data, resulting from
the misuse of external storage devices.
app and tap
Device care
→
Storage
→
Advanced
→
SD card
→
Formatting the memory card
A memory card formatted on a computer may not be compatible with the device. Format the
memory card on the device.
Launch the
Format
Settings
.
Before formatting the memory card, remember to make backup copies of all
app and tap
Device care
→
Storage
→
Advanced
→
SD card
→
important data stored in the memory card. The manufacturer’s warranty does not
cover loss of data resulting from user actions.
28
Basics
Turning the device on and off
Follow all posted warnings and directions from authorised personnel in areas where
the use of wireless devices is restricted, such as aeroplanes and hospitals.
Turning the device on
Press and hold the Side key for a few seconds to turn on the device.
When you turn on your device for the first time or after performing a data reset, follow the
on-screen instructions to set up your device.
Turning the device off
To turn off the device, press and hold the Side key and the Volume Down key
1
simultaneously. Alternatively, open the notification panel and tap
.
Volume Down key
Side key
Tap
2
Power off
To restart the device, tap
You can set the device to turn off when you press and hold the Side key. Launch the
Settings
under
.
app, tap
Press and hold
Advanced features
Restart
.
.
→
Side key
, and then tap
Power off menu
Forcing restart
If your device is frozen and unresponsive, press and hold the Side key and the Volume Down
key simultaneously for more than 7 seconds to restart it.
29
Basics
Emergency mode
You can switch the device to emergency mode to reduce battery consumption. Some apps
and functions will be restricted. In emergency mode, you can make an emergency call, send
your current location information to others, sound an emergency alarm, and more.
To activate emergency mode, press and hold the Side key and the Volume Down key
→
simultaneously. Alternatively, open the notification panel and tap
Emergency mode
.
To deactivate emergency mode, tap
The usage time left shows the time remaining before the battery power runs
out. Usage time left may vary depending on your device settings and operating
conditions.
→
Turn off Emergency mode
.
Initial setup
When you turn on your device for the first time or after performing a data reset, follow the
on-screen instructions to set up your device.
Press and hold the Side key for a few seconds to turn on the device.
1
Select your preferred device language and select .
2
Select a language.
30
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