Samsung SM-G5700 User Guide

User Manual
SM-G5700
English (HK). 12/2017. Rev.1.0
www.samsung.com/hk
Table of Contents
Basics
4 Read me first
solutions
8 Package contents
9 Device layout
11 Battery
14 SIM or USIM card (nano-SIM card)
18 Memory card (microSD card)
20 Turning the device on and off
21 Understanding the screen
30 Notification panel
32 Entering text
34 Screen capture
35 Opening apps
36 Samsung account
37 Transferring data from your previous
device
40 Device and data management
43 Sharing features
Applications
45 Installing or uninstalling apps
47 Phone
50 Contacts
55 Messages
57 Internet
59 Email
60 Camera
70 Gallery
75 Multi window
78 Samsung Notes
79 Calendar
80 S Health
83 Voice Recorder
84 My Files
84 Clock
86 Calculator
86 Radio
88 Google apps
44 Emergency mode
2
Table of Contents
Settings
90 Introduction
90 Connections
98 Sounds and vibration
99 Notifications
99 Display
100 Wallpapers and themes
101 Advanced features
103 Device maintenance
105 Apps
105 Lock screen and security
109 Cloud and accounts
111 Google
111 Accessibility
112 General management
113 Software update
113 User manual
113 About phone
Appendix
114 Troubleshooting
3

Basics

Read me first

Please read this manual before using the device to ensure safe and proper use.
•
Descriptions are based on the device’s default settings.
•
Some content may differ from your device depending on the region, service provider, model specifications, or device’s software.
•
Content (high quality content) that requires high CPU and RAM usage will affect the overall performance of the device. Apps related to the content may not work properly depending on the device’s specifications and the environment that it is used in.
•
Samsung is not liable for performance issues caused by apps supplied by providers other than Samsung.
•
Samsung is not liable for performance issues or incompatibilities caused by edited registry settings or modified operating system software. Attempting to customise the operating system may cause the device or apps to work improperly.
•
Software, sound sources, wallpapers, images, and other media provided with this device are licensed for limited use. Extracting and using these materials for commercial or other purposes is an infringement of copyright laws. Users are entirely responsible for illegal use of media.
•
You may incur additional charges for data services, such as messaging, uploading and downloading, auto-syncing, or using location services depending on your data plan. For large data transfers, it is recommended to use the Wi-Fi feature.
•
Default apps that come with the device are subject to updates and may no longer be supported without prior notice. If you have questions about an app provided with the device, contact a Samsung Service Centre. For user-installed apps, contact service providers.
•
Modifying the device’s operating system or installing softwares from unofficial sources may result in device malfunctions and data corruption or loss. These actions are violations of your Samsung licence agreement and will void your warranty.
•
Depending on the region or model, some devices are required to receive approval from the Federal Communications Commission (FCC). If your device is approved by the FCC, you can view the FCC ID of the device. To view the FCC ID, launch the
About phone
tap
Battery information
.
4
Settings
app and
Basics
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information

Device overheating situations and solutions

When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or performance and is in the device’s normal range of operation. If the battery becomes too hot, the charger may stop charging.
Do the following when the device heats up:
•
Disconnect the charger from the device and close any running apps. Wait for the device to cool down and then begin charging the device again.
•
If the lower part of the device overheats, it could be because the connected USB cable is damaged. Replace the damaged USB cable with a new Samsung-approved one.
•
When using a wireless charger, do not place foreign materials, such as metal objects, magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging or fast charging feature is only available on supported models.
5
Basics
When the device heats up during use
When you use features or apps that require more power or use them for extended periods, your device may temporarily heat up due to increased battery consumption. Close any running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on the functions and apps you use, these examples may not apply to your model.
•
During the initial setup after purchase or when restoring data
•
When downloading large files
•
When using apps that require more power or using apps for extended periods
When playing high-quality games for extended periods
When recording videos for extended periods
When streaming videos while using the maximum brightness setting
When connecting to a TV
•
While multitasking (or, when running many apps in the background)
When using Multi window
When updating or installing apps while recording videos
When downloading large files during a video call
When recording videos while using a navigation app
•
When using large amount of data for syncing with the cloud, email, or other accounts
•
When using a navigation app in a car while the device is placed in direct sunlight
•
When using the mobile hotspot and tethering feature
•
When using the device in areas with weak signals or no reception
•
When charging the battery with a damaged USB cable
•
When the device’s multipurpose jack is damaged or exposed to foreign materials, such as liquid, dust, metal powder, and pencil lead
•
When you are roaming
6
Basics
Do the following when the device heats up:
•
Keep the device updated with the latest software.
•
Conflicts between running apps may cause the device to heat up. Restart the device.
•
Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
•
Close apps that increase battery consumption or that run in the background when not in use.
•
Delete unnecessary files or unused apps.
•
Decrease the screen brightness.
•
If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre.
Device limitations when the device overheats
When the device heats up, the features and performance may be limited or the device may turn off to cool down. The feature is only available on supported models.
•
If the device becomes hotter than usual, a device overheating message will appear. To lower the device’s temperature, the screen brightness and the performance speed will be limited and battery charging will stop. Running apps will be closed and you will only be able to make emergency calls until the device cools down.
•
If the device overheats or feels hot for a prolonged period, a power off message will appear. Turn off the device, and wait until it cools down.
7
Basics
Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
•
Do not store your device in very cold or very hot temperatures.
•
Do not expose your device to direct sunlight for extended periods.
•
Do not use or store your device for extended periods in very hot areas, such as inside a car in the summertime.
•
Do not place the device in any areas that may overheat, such as on an electric heating mat.
•
Do not store your device near or in heaters, microwaves, hot cooking equipment, or high pressure containers.
•
Never use a damaged charger or battery.

Package contents

Check the product box for the following items:
•
Device
•
Quick start guide
•
The items supplied with the device and any available accessories may vary depending on the region or service provider.
•
The supplied items are designed only for this device and may not be compatible with other devices.
•
Appearances and specifications are subject to change without prior notice.
•
You can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase.
•
Use only Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty.
•
Availability of all accessories is subject to change depending entirely on manufacturing companies. For more information about available accessories, refer to the Samsung website.
8
Basics
Proximity sensor
Front camera

Device layout

LED indicator
Speaker
Touchscreen
Recents key
Microphone
Multipurpose jack
Speaker
Power key
Home key (Fingerprint recognition sensor)
Back key
Earphone jack
GPS antenna
Rear camera
Flash
Volume key
SIM card tray
SIM card / Memory card tray
Main antenna
9
Basics
•
Connectivity problems and battery drain may occur in the following situations:
If you attach metallic stickers on the antenna area of the device
If you attach a device cover made with metallic material to the device
If you cover the device’s antenna area with your hands or other objects while using certain features, such as calls or the mobile data connection
•
Using a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction.
•
Do not cover the proximity sensor area with screen accessories, such as a screen protector or stickers. Doing so may cause the sensor to malfunction.
•
Do not allow water to contact the touchscreen. The touchscreen may malfunction in humid conditions or when exposed to water.
Keys
Key Function
•
Press and hold to turn the device on or off.
Power
•
Press to turn on or lock the screen.
Recents
Home
Back
Volume
•
Tap to open the list of recent apps.
•
Press to turn on the screen while the screen is locked.
•
Press to return to the Home screen.
•
Press and hold to launch
•
Tap to return to the previous screen.
•
Tap and hold to access additional options for the current screen.
•
Press to adjust the device volume.
Google
.
10
Basics

Battery

Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended periods.
Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the device.
Connecting the charger improperly may cause serious damage to the device. Any damage caused by misuse is not covered by the warranty.
To save energy, unplug the charger when not in use. The charger does not have a power switch, so you must unplug the charger from the electric socket when not in use to avoid wasting power. The charger should remain close to the electric socket and easily accessible while charging.
Connect the USB cable to the USB power adaptor, and plug the USB cable into the
1
device’s multipurpose jack.
Plug the USB power adaptor into an electric socket.
2
After fully charging, disconnect the device from the charger. First unplug the charger
3
from the device, and then unplug it from the electric socket.
11
Basics
Viewing the estimated charging time
While charging, launch the
The actual charging time may vary depending on the status of your device and the charging conditions. The estimated charging time may not be displayed when you charge the device in very cold or very hot conditions.
Settings
app and tap
Device maintenance
Battery
Reducing the battery consumption
Your device provides various options that help you conserve battery power.
•
Optimise the device using the device maintenance feature.
•
When you are not using the device, turn off the screen by pressing the Power key.
•
Activate power saving mode.
•
Close unnecessary apps.
•
Deactivate the Bluetooth feature when not in use.
•
Deactivate the Wi-Fi feature when not in use.
•
Deactivate auto-syncing of apps that need to be synced, such as emails.
.
•
Decrease the backlight time.
•
Decrease the screen brightness.
Battery charging tips and precautions
•
When the battery power is low, the battery icon appears empty.
•
If the battery is completely discharged, the device cannot be turned on immediately when the charger is connected. Allow a depleted battery to charge for a few minutes before turning on the device.
•
If you use multiple apps at once, network apps, or apps that need a connection to another device, the battery will drain quickly. To avoid losing power during a data transfer, always use these apps after fully charging the battery.
•
Using a power source other than the charger, such as a computer, may result in a slower charging speed due to a lower electric current.
•
The device can be used while it is charging, but it may take longer to fully charge the battery.
•
If the device receives an unstable power supply while charging, the touchscreen may not function. If this happens, unplug the charger from the device.
12
Basics
•
While charging, the device and the charger may heat up. This is normal and should not affect the device’s lifespan or performance. If the battery gets hotter than usual, the charger may stop charging.
•
If you charge the device while the multipurpose jack is wet, the device may be damaged. Thoroughly dry the multipurpose jack before charging the device.
•
If the device is not charging properly, take the device and the charger to a Samsung Service Centre.
Power saving mode
Activate power saving mode to extend the battery’s usage time.
Launch the
1
Tap
2
mode.
Tap
3
CUSTOMISE
APPLY
Settings
to change the power saving settings before entering power saving
.
app and tap
Device maintenance
Battery
MID
.
Maximum power saving mode
In maximum power saving mode, the device decreases battery consumption by applying the dark theme and limiting the apps and features available. Network connections, except for the mobile network, will be deactivated.
Launch the
1
Tap
2
saving mode.
CUSTOMISE
Settings
app and tap
to change the power saving settings before entering maximum power
Device maintenance
Battery
MAX
.
Tap
3
After entering maximum power saving mode, on the Home screen, tap to use. To remove apps, tap
To deactivate maximum power saving mode, tap
mode
APPLY
.
The estimated battery usage time may vary depending on your device settings and operating conditions.
.
Edit
and select an app with .
Turn off Maximum power saving
13
and select an app
Basics

SIM or USIM card (nano-SIM card)

Installing the SIM or USIM card
Insert the SIM or USIM card provided by the mobile telephone service provider.
You can insert two SIM or USIM cards so you can have two phone numbers or service providers for a single device. In some areas, data transfer speeds may be slower if two SIM cards are inserted in the device than when one SIM card is inserted.
•
Use only a nano-SIM card.
•
Use caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.
Some LTE services may not be available depending on the service provider. For more information about service availability, contact your service provider.
SIM card tray 1:
1 3 42
14
Basics
SIM card tray 2:
1 3 42
Insert the ejection pin into the hole on the tray to loosen the tray.
1
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.
Pull out the tray gently from the tray slot.
2
Place the SIM or USIM card on the tray with the gold-coloured contacts facing
3
downwards.
Place the primary SIM or USIM card on the tray 1 and the secondary SIM or USIM card on the tray 2.
Gently press the SIM or USIM card into the SIM card tray to secure it.
4
If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray.
15
Basics
Insert the tray back into the tray slot.
5
•
If you insert the tray into your device while the tray is wet, your device may be damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.
Removing the SIM or USIM card
Insert the ejection pin into the hole on the tray to loosen the SIM card tray.
1
Pull out the tray gently from the tray slot.
2
Remove the SIM or USIM card.
3
SIM card tray 1:
SIM card tray 2:
Insert the tray back into the tray slot.
4
16
Basics
Using dual SIM or USIM cards
If you insert two SIM or USIM cards, you can have two phone numbers or service providers for a single device.
Activating SIM or USIM cards
Launch the card and tap the switch to activate it.
Settings
app and tap
Connections
SIM card manager
. Select a SIM or USIM
Customising SIM or USIM cards
Launch the USIM card to access the following options:
•
Icon
•
Name
•
Network mode
Settings
: Change the icon of the SIM or USIM card.
: Change the display name of the SIM or USIM card.
app and tap
: Select a network type to use with the SIM or USIM card.
Connections
SIM card manager
and select a SIM or
Setting preferred SIM or USIM cards
When two cards are activated, you can assign voice calls, messaging, and data services to specific cards.
Launch the preferences for your cards in
Settings
app and tap
PREFERRED SIM CARD
Connections
SIM card manager
.
and set the feature
17
Basics

Memory card (microSD card)

Installing a memory card
Your device’s memory card capacity may vary from other models and some memory cards may not be compatible with your device depending on the memory card manufacturer and type. To view your device’s maximum memory card capacity, refer to the Samsung website.
•
Some memory cards may not be fully compatible with the device. Using an incompatible card may damage the device or the memory card, or corrupt the data stored in it.
•
Use caution to insert the memory card right-side up.
•
The device supports the FAT and the exFAT file systems for memory cards. When inserting a card formatted in a different file system, the device will ask to reformat the card or will not recognise the card. If the device does not recognise your memory card, format it on your computer.
•
Frequent writing and erasing of data shortens the lifespan of memory cards.
•
When inserting a memory card into the device, the memory card’s file directory appears in the
My Files
SD card
folder.
1 3 42
18
Basics
Insert the ejection pin into the hole on the tray to loosen the tray.
1
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.
Pull out the tray gently from the tray slot.
2
When you remove the tray from the device, the mobile data connection will be disabled.
Place a memory card on the tray with the gold-coloured contacts facing downwards.
3
Gently press the memory card into the tray to secure it.
4
If the card is not fixed firmly into the tray, the memory card may leave or fall out of the tray.
Insert the tray back into the tray slot.
5
•
If you insert the tray into your device while the tray is wet, your device may be damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.
Removing the memory card
Before removing the memory card, first unmount it for safe removal.
Launch the
SD card
Insert the ejection pin into the hole on the tray to loosen the tray.
1
Pull out the tray gently from the tray slot.
2
Settings
UNMOUNT
app and tap
.
Device maintenance
Storage
→ →
Storage settings
Remove the memory card.
3
Insert the tray back into the tray slot.
4
Do not remove the memory card while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device. Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.
19
Basics
Formatting the memory card
A memory card formatted on a computer may not be compatible with the device. Format the memory card on the device.
Launch the
SD card
Settings
Format
Before formatting the memory card, remember to make backup copies of all important data stored in the memory card. The manufacturer’s warranty does not cover loss of data resulting from user actions.
app and tap
.
Device maintenance
Storage
→ →
Storage settings

Turning the device on and off

Press and hold the Power key for a few seconds to turn on the device.
When you turn on your device for the first time or after performing a data reset, follow the onscreen instructions to set up your device.
To turn off the device, press and hold the Power key, and then tap
Follow all posted warnings and directions from authorised personnel in areas where the use of wireless devices is restricted, such as aeroplanes and hospitals.
Power off
.
Restarting the device
If your device is frozen and unresponsive, press and hold the Power key and the Volume Down key simultaneously for more than 7 seconds to restart it.
Volume Down key
Power key
20
Basics

Understanding the screen

Controlling the touchscreen
•
Do not allow the touchscreen to come into contact with other electrical devices. Electrostatic discharges can cause the touchscreen to malfunction.
•
Do not allow the touchscreen to contact water. The touchscreen may malfunction in humid conditions or when exposed to water.
•
To avoid damaging the touchscreen, do not tap it with anything sharp or apply excessive pressure to it with your fingertips.
•
Leaving the touchscreen idle for extended periods may result in afterimages (screen burn-in) or ghosting. Turn off the touchscreen when you do not use the device.
•
The device may not recognise touch inputs close to the edges of the screen, which are outside of the touch input area.
•
It is recommended to use fingers when you use the touchscreen.
Tapping
Tap the screen.
21
Basics
Tapping and holding
Tap and hold the screen for approximately 2 seconds.
Dragging
Tap and hold an item and drag it to the target position.
Double-tapping
Double-tap the screen.
22
Basics
Swiping
Swipe upwards, downwards, to the left, or to the right.
Spreading and pinching
Spread two fingers apart or pinch on the screen.
23
Basics
Home screen and Apps screen
The Home screen is the starting point for accessing all of the device’s features. It displays widgets, shortcuts to apps, and more.
The Apps screen displays icons for all apps, including newly installed apps.
A widget
An app
News screen indicator. View the
latest articles in various
categories.
Favourite apps
A folder
Screen indicators
24
Basics
Switching between Home and Apps screens
On the Home screen, swipe upwards or downwards to open the Apps screen. To return to the Home screen, swipe upwards or downwards on the Apps screen. Alternatively, press the Home key or the Back key.
Home screen Apps screen
If you add the Apps button on the Home screen, you can open the Apps screen by tapping the button. On the Home screen, tap and hold an empty area and tap
Apps button
bottom of the Home screen.
Show Apps button
APPLY
. The Apps button will be added at the
Home screen settings
Apps button
Moving items
Tap and hold an item, and then drag it to a new location. To move the item to another panel, drag it to the side of the screen.
To add a shortcut to an app on the Home screen, tap and hold an item on the Apps screen, and then drag it to the top or bottom of the screen. A shortcut to the app will be added on the Home screen.
You can also move frequently used apps to the shortcuts area at the bottom of the Home screen.
25
Basics
Creating folders
Create folders and gather similar applications to quickly access and launch apps.
On the Home screen or the Apps screen, tap and hold an app, and then drag it over
1
another app.
Drop the app when a folder frame appears around the apps.
2
A new folder containing the selected apps will be created. Tap enter a folder name.
•
Adding more apps
Tap
ADD APPS
by dragging it to the folder.
on the folder. Tick the apps to add and tap
Enter folder name
ADD
. You can also add an app
and
•
Moving apps from a folder
Tap and hold an app to drag it to a new location.
•
Deleting a folder
Tap and hold a folder, and then tap folder’s apps will be relocated to the Apps screen.
Delete folder
. Only the folder will be deleted. The
26
Basics
Editing the Home screen
On the Home screen, tap and hold an empty area, or pinch your fingers together to access the editing options. You can set the wallpaper, add widgets, and more. You can also add, delete, or rearrange Home screen panels.
•
Adding pages: Swipe to the left, and then tap .
•
Moving pages: Tap and hold a panel preview, and then drag it to a new location.
•
Deleting pages: Tap on the page.
•
Wallpapers and themes
•
Widgets
information and convenient access on your Home screen. Tap and hold a widget, and then drag it to the Home screen. The widget will be added on the Home screen.
•
Home screen settings
Home screen and more.
: Widgets are small apps that launch specific app functions to provide
: Change the device’s wallpaper, theme, or icons.
: Change the size of the grid to display more or fewer items on the
Displaying all apps on the Home screen
Without using a separate Apps screen, you can set the device to display all apps on the Home screen. On the Home screen, tap and hold an empty area, and then tap
settings
You can now access all your apps by swiping to the left on the Home screen.
Home screen layout
Home screen only
APPLY
.
Home screen
27
Basics
Indicator icons
Indicator icons appear on the status bar at the top of the screen. The icons listed in the table below are most common.
The status bar may not appear at the top of the screen in some apps. To display the status bar, drag down from the top of the screen.
Icon Meaning
No signal
/
/
/
Signal strength
Roaming (outside of normal service area)
Preferred SIM or USIM card for calls
GPRS network connected
EDGE network connected
UMTS network connected
HSDPA network connected
HSPA+ network connected
LTE network connected (LTE-enabled models)
Wi-Fi connected
Bluetooth feature activated
Location services being used
Call in progress
Missed call
New text or multimedia message
Alarm activated
Mute mode activated
Vibration mode activated
Flight mode activated
Error occurred or caution required
Battery charging
Battery power level
28
Basics
Lock screen
Pressing the Power key turns off the screen and locks it. Also, the screen turns off and automatically locks if the device is not used for a specified period.
To unlock the screen, press the Power key or the Home key and swipe in any direction.
Changing the screen lock method
To change the screen lock method, launch the
Screen lock type
When you set a pattern, PIN, password, or fingerprint the screen lock method, you can protect your personal information by preventing others from accessing your device. After setting the screen lock method, the device will require an unlock code whenever unlocking it.
•
Swipe
•
Pattern
•
PIN
•
Password
the screen.
•
None
•
Fingerprints
recognition for more information.
: Swipe in any direction on the screen to unlock it.
: Enter a PIN with at least four numbers to unlock the screen.
: Do not set a screen lock method.
, and then select a method.
: Draw a pattern with four or more dots to unlock the screen.
: Enter a password with at least four characters, numbers, or symbols to unlock
: Register your fingerprints to unlock the screen. Refer to Fingerprint
Settings
app, tap
Lock screen and security
You can set your device to perform a factory data reset if you enter the unlock code incorrectly several times in a row and reach the attempt limit. Launch the app, tap
factory reset
Lock screen and security
switch to activate it.
Secure lock settings
29
, and then tap the
Settings
Auto
Basics

Notification panel

When you receive new notifications, such as messages or missed calls, indicator icons appear on the status bar. To see more information about the icons, open the notification panel and view the details.
To open the notification panel, drag the status bar downwards. To close the notification panel, swipe upwards on the screen.
You can open the notification panel, even on the locked screen.
You can use the following functions on the notification panel.
Quick setting buttons
Tap a notification and perform
various actions.
Block notifications from apps.
Launch Settings.
SIM and USIM card feature preferences. Tap to access the SIM card manager.
Clear all notifications.
30
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