Samsung SM-G398FN User Guide

USER MANUAL
SM-G398FN SM-G398FN/DS
English. 06/2019. Rev.1.0
www.samsung.com
Table of Contents
Basics
7 Device overheating situations and
solutions
10 Device layout and functions
14 Battery
19 SIM or USIM card (microSIM card)
21 Memory card (microSD card)
23 Attaching a hand strap
24 Turning the device on and off
25 Initial setup
26 Samsung account
27 Transferring data from your previous
device (Smart Switch)
29 Understanding the screen
39 Notification panel
41 Entering text
Apps and features
43 Installing or uninstalling apps
45 Phone
50 Contacts
55 Messages
57 Internet
59 Email
60 Camera
70 Gallery
75 Multi window
78 Samsung Health
81 Galaxy Wearable
81 Samsung Members
81 Samsung Notes
82 Calendar
84 Voice Recorder
85 My Files
85 Clock
87 Calculator
87 Radio
88 Game Launcher
91 Bixby Home
93 Reminder
97 Kids Home
98 SmartThings
102 Sharing content
104 Google apps
2
Table of Contents
Settings
106 Introduction
106 Connections
107 Wi-Fi
109 Bluetooth
111 NFC and payment
113 Data saver
113 Mobile data only apps
114 SIM card manager (dual SIM
models)
114 Mobile Hotspot and Tethering
115 More connection settings
118 Sounds and vibration
118 Dolby Atmos (surround sound)
119 Separate app sound
137 Device care
137 Optimising your device
138 Battery
139 Storage
139 Memory
139 Security
140 Apps
140 General management
141 Accessibility
142 Software update
142 User manual
143 About phone
Appendix
119 Notifications
120 Display
121 Blue light filter
121 Night mode
122 Screensaver
122 Wallpapers and themes
123 Lock screen
123 Smart Lock
124 Security
125 Secure Folder
129 Accounts and backup
130 Samsung Cloud
132 Google
132 Advanced features
133 Motions and gestures
144 Troubleshooting
134 Dual Messenger
135 Digital wellbeing
3

Basics

Read me first

Please read this manual before using the device to ensure safe and proper use.
•
Descriptions are based on the device’s default settings.
•
Some content may differ from your device depending on the region, service provider, model specifications, or device’s software.
•
Content (high quality content) that requires high CPU and RAM usage will affect the overall performance of the device. Apps related to the content may not work properly depending on the device’s specifications and the environment that it is used in.
•
Samsung is not liable for performance issues caused by apps supplied by providers other than Samsung.
•
Samsung is not liable for performance issues or incompatibilities caused by edited registry settings or modified operating system software. Attempting to customise the operating system may cause the device or apps to work improperly.
•
Software, sound sources, wallpapers, images, and other media provided with this device are licensed for limited use. Extracting and using these materials for commercial or other purposes is an infringement of copyright laws. Users are entirely responsible for illegal use of media.
•
You may incur additional charges for data services, such as messaging, uploading and downloading, auto-syncing, or using location services depending on your data plan. For large data transfers, it is recommended to use the Wi-Fi feature.
•
Default apps that come with the device are subject to updates and may no longer be supported without prior notice. If you have questions about an app provided with the device, contact a Samsung Service Centre. For user-installed apps, contact service providers.
4
Basics
•
Modifying the device’s operating system or installing softwares from unofficial sources may result in device malfunctions and data corruption or loss. These actions are violations of your Samsung licence agreement and will void your warranty.
•
Depending on the region or service provider, a screen protector is attached for protection during production and distribution. Damage to the attached screen protector is not covered by the warranty.
•
You can see the touchscreen clearly even in strong outdoor sunlight by automatically adjusting the contrast range based on the surrounding environment. Due to the nature of the product, displaying fixed graphics for extended periods may result in afterimages (screen burn-in) or ghosting.
It is recommended not to use fixed graphics on part or all of the touchscreen for extended periods and turn off the touchscreen when not using the device.
You can set the touchscreen to turn off automatically when you are not using it. Launch the of time you want the device to wait before turning off the touchscreen.
To set the touchscreen to automatically adjust its brightness based on the surrounding environment, launch the
Adaptive brightness
•
Depending on the region, you can view the regulatory information on the device. To view the information, launch the
information
Settings
.
app, tap
switch to activate it.
Display
Settings
Settings
Screen timeout
app, tap
app and tap
, and then select the length
Display
About phone
, and then tap the
Regulatory
Maintaining water and dust resistance
Your device supports water- and dust-resistance. Follow these tips carefully to maintain the water- and dust-resistance of your device. Failure to do so may result in damage to your device.
•
Do not immerse the device in fresh water deeper than 1.5 m or keep it submerged for more than 30 minutes. If you immerse the device in any liquid other than fresh water, such as salt water, ionised water, or alcoholic beverage, liquid will enter the device faster.
•
Do not expose the device to water moving with force.
5
Basics
•
Do not open the device’s covers when the device is in water or in very humid places, such as swimming pools or bathrooms.
•
Do not open the back cover using wet hands or when the device is wet.
•
The rubber seal fitted to the back cover is an important component of the device. Take care when opening and closing the back cover to avoid damaging the rubber seal. Also, ensure that the rubber seal is free from debris, such as sand or dust to prevent damage to the device.
•
The back cover may be loosened if the device is dropped or receives an impact. Ensure that all the covers are properly aligned and tightly closed.
•
If the device has been immersed in water or the microphone or speaker is wet, sound may not be heard clearly during a call. After wiping the device with a dry cloth, dry it thoroughly before using it.
•
Your device has been tested in a controlled environment and certified to be water­and dust-resistant in specific situations (meets requirements of classification IP68 as described by the international standard IEC 60529-Degrees of Protection provided by Enclosures [IP Code]; test conditions: 15-35 °C, 86-106 kPa, fresh water, 1.5 metre, 30 minutes). Despite this classification, it is still possible for your device to be damaged in certain situations.
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information
6
Basics

Device overheating situations and solutions

When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or performance and is in the device’s normal range of operation. If the battery becomes too hot, the charger may stop charging.
Do the following when the device heats up:
•
Disconnect the charger from the device and close any running apps. Wait for the device to cool down and then begin charging the device again.
•
If the lower part of the device overheats, it could be because the connected USB cable is damaged. Replace the damaged USB cable with a new Samsung-approved one.
•
When using a wireless charger, do not place foreign materials, such as metal objects, magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging or fast charging feature is only available on supported models.
When the device heats up during use
When you use features or apps that require more power or use them for extended periods, your device may temporarily heat up due to increased battery consumption. Close any running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on the functions and apps you use, these examples may not apply to your model.
•
During the initial setup after purchase or when restoring data
•
When downloading large files
7
Basics
•
When using apps that require more power or using apps for extended periods
When playing high-quality games for extended periods
When recording videos for extended periods
When streaming videos while using the maximum brightness setting
When connecting to a TV
•
While multitasking (or, when running many apps in the background)
When using Multi window
When updating or installing apps while recording videos
When downloading large files during a video call
When recording videos while using a navigation app
•
When using large amount of data for syncing with the cloud, email, or other accounts
•
When using a navigation app in a car while the device is placed in direct sunlight
•
When using the mobile hotspot and tethering feature
•
When using the device in areas with weak signals or no reception
•
When charging the battery with a damaged USB cable
•
When the device’s multipurpose jack is damaged or exposed to foreign materials, such as liquid, dust, metal powder, and pencil lead
•
When you are roaming
Do the following when the device heats up:
•
Keep the device updated with the latest software.
•
Conflicts between running apps may cause the device to heat up. Restart the device.
•
Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
•
Close apps that increase battery consumption or that run in the background when not in use.
•
Delete unnecessary files or unused apps.
•
Decrease the screen brightness.
•
If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre.
8
Basics
Precautions for device overheating
If you begin to feel uncomfortable due to the device overheating, stop using the device.
When the device heats up, the features and performance may be limited or the device may turn off to cool down. The feature is only available on supported models.
•
If the device overheats and reaches a certain temperature, a warning massage will appear to prevent device failure, skin irritations and damages, and battery leakage. To lower the device’s temperature, the screen brightness and the performance speed will be limited and battery charging will stop. Running apps will be closed and all calling and other features will be limited, except for emergency calls, until the device cools down.
•
If the second message appears due to a further increase of the device’s temperature, the device will turn off. Do not use the device until the device’s temperature drops below the specified level. If the second warning message appears during an emergency call, the call will not be disconnected by a forced shut down.
Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
•
Do not store your device in very cold or very hot temperatures.
•
Do not expose your device to direct sunlight for extended periods.
•
Do not use or store your device for extended periods in very hot areas, such as inside a car in the summertime.
•
Do not place the device in any areas that may overheat, such as on an electric heating mat.
•
Do not store your device near or in heaters, microwaves, hot cooking equipment, or high pressure containers.
•
Never use a damaged charger or battery.
9
Basics

Device layout and functions

Package contents
Refer to the quick start guide for package contents.
•
The items supplied with the device and any available accessories may vary depending on the region or service provider.
•
The supplied items are designed only for this device and may not be compatible with other devices.
•
Appearances and specifications are subject to change without prior notice.
•
You can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase.
•
Use only Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty.
•
Availability of all accessories is subject to change depending entirely on manufacturing companies. For more information about available accessories, refer to the Samsung website.
10
Basics
Speaker Proximity sensor
Device layout
Earphone jack
XCover key
Volume key
Home key
Recents key
Multipurpose jack
(USB Type-C)
Front camera
Speaker
Power key
Touchscreen
Back key
Microphone
GPS antenna
NFC antenna
(on the battery)
Flash
Rear camera
Back cover
Main antenna
11
Basics
•
When using the speakers, such as when playing media files or using speakerphone, do not place the device close to your ears.
•
Be careful not to expose the camera lens to a strong light source, such as direct sunlight. If the camera lens is exposed to a strong light source, such as direct sunlight, the camera image sensor may be damaged. A damaged image sensor is irreparable and will cause dots or spots in pictures.
•
If you use the device with its glass or acrylic body broken, there may be a risk of injury. Use the device only after it has been repaired at a Samsung Service Centre.
•
Connectivity problems and battery drain may occur in the following situations:
If you attach metallic stickers on the antenna area of the device
If you attach a device cover made with metallic material to the device
If you cover the device’s antenna area with your hands or other objects while using certain features, such as calls or the mobile data connection
•
Using a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction.
•
Do not cover the proximity sensor area with screen accessories, such as a screen protector, stickers, or a cover. Doing so may cause the sensor to malfunction.
12
Basics
Keys
Key Function
•
Press and hold to turn the device on or off.
Power
•
Press to turn on or lock the screen.
Recents
Home
Back
XCover
Volume
•
Press to open the list of recent apps.
•
Press to turn on the screen while the screen is locked.
•
Press to return to the Home screen.
•
Press and hold to launch
•
Press to return to the previous screen.
•
Press and hold to access additional options for the current screen.
•
Press or press and hold to launch preset apps.
•
Press to take a photo when using the
•
Press to adjust the device volume.
Google Assistant
Camera
.
app.
13
Basics

Battery

Installing the battery
Remove the back cover.
1
Be careful not to damage your fingernails when you remove the back cover.
Do not bend or twist the back cover excessively. Doing so may damage the cover.
Insert the battery with the battery’s gold-coloured contacts properly aligned with the
2
device’s contacts.
2
1
14
Basics
Replace the back cover.
3
2
1
Press
Align
Ensure that the back cover is closed tightly to prevent water and dust from entering the device. Open or loose back cover may allow water and dust to enter the device and cause damage.
Use only Samsung-approved back covers and accessories with the device.
Removing the battery
Remove the back cover.
1
Pull out the battery.
2
15
Basics
Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended periods.
Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the device.
•
Connecting the charger improperly may cause serious damage to the device. Any damage caused by misuse is not covered by the warranty.
•
Use only USB Type-C cable supplied with the device. The device may be damaged if you use Micro USB cable.
To save energy, unplug the charger when not in use. The charger does not have a power switch, so you must unplug the charger from the electric socket when not in use to avoid wasting power. The charger should remain close to the electric socket and easily accessible while charging.
Connect the USB cable to the USB power adaptor.
1
Plug the USB cable into the device’s multipurpose jack.
2
Plug the USB power adaptor into an electric socket.
3
After fully charging, disconnect the charger from the device. Then, unplug the charger
4
from the electric socket.
16
Basics
Reducing the battery consumption
Your device provides various options that help you conserve battery power.
•
Optimise the device using the device care feature.
•
When you are not using the device, turn off the screen by pressing the Power key.
•
Activate power saving mode.
•
Close unnecessary apps.
•
Deactivate the Bluetooth feature when not in use.
•
Deactivate auto-syncing of apps that need to be synced.
•
Decrease the backlight time.
•
Decrease the screen brightness.
Battery charging tips and precautions
•
When the battery power is low, the battery icon appears empty.
•
If the battery is completely discharged, the device cannot be turned on immediately when the charger is connected. Allow a depleted battery to charge for a few minutes before turning on the device.
•
If you use multiple apps at once, network apps, or apps that need a connection to another device, the battery will drain quickly. To avoid losing power during a data transfer, always use these apps after fully charging the battery.
•
Using a power source other than the charger, such as a computer, may result in a slower charging speed due to a lower electric current.
•
The device can be used while it is charging, but it may take longer to fully charge the battery.
•
If the device receives an unstable power supply while charging, the touchscreen may not function. If this happens, unplug the charger from the device.
17
Basics
•
While charging, the device and the charger may heat up. This is normal and should not affect the device’s lifespan or performance. If the battery gets hotter than usual, the charger may stop charging. If this occurs during wireless charging, disconnect the device from the charger to let it cool down, then charge the device again later.
•
If you charge the device while the multipurpose jack is wet, the device may be damaged. Thoroughly dry the multipurpose jack before charging the device.
•
If the device is not charging properly, take the device and the charger to a Samsung Service Centre.
Fast charging
The device has a built-in fast charging feature. You can charge the battery more quickly while the device or its screen is turned off.
Increasing the charging speed
To increase the charging speed, turn the device or its screen off when you charge the battery.
While charging the battery when the device is turned off, the
If the fast charging feature is not activated, launch the
Battery
→ →
•
•
•
Settings
While charging, you cannot activate or deactivate this feature.
You cannot use the built-in fast charging feature when you charge the battery using a standard battery charger.
If the device heats up or the ambient air temperature rises, the charging speed may decrease automatically. This is a normal operating condition to prevent damage to the device.
, and then tap the
Fast cable charging
Settings
icon appears on the screen.
app, tap
switch to activate it.
Device care
18
Basics

SIM or USIM card (microSIM card)

Installing the SIM or USIM card
Insert the SIM or USIM card provided by the mobile telephone service provider.
For dual SIM models, you can insert two SIM or USIM cards so you can have two phone numbers or service providers for a single device. In some areas, data transfer speeds may be slower if two SIM cards are inserted in the device than when one SIM card is inserted.
•
Use only a microSIM card.
•
Use caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.
Some LTE services may not be available depending on the service provider. For more information about service availability, contact your service provider.
Single SIM models:
19
Basics
Dual SIM models:
Remove the back cover and battery.
1
Insert the SIM or USIM card with the gold-coloured contacts facing downwards.
2
Do not insert a memory card into the SIM card slot. If a memory card happens to be lodged in the SIM card slot, take the device to a Samsung Service Centre to remove the memory card.
Replace the battery and back cover.
3
Using dual SIM or USIM cards (dual SIM models)
If you insert two SIM or USIM cards, you can have two phone numbers or service providers for a single device.
Activating SIM or USIM cards
Launch the
Settings
app and tap
Connections
SIM card manager
. Select a SIM or USIM
card and tap the switch to activate it.
20
Basics
Customising SIM or USIM cards
Launch the USIM card to access the following options:
•
Icon
•
Name
•
Network mode
Settings
: Change the icon of the SIM or USIM card.
: Change the display name of the SIM or USIM card.
app, tap
: Select a network type to use with the SIM or USIM card.
Connections
SIM card manager
, and then select a SIM or
Setting preferred SIM or USIM cards
When two cards are activated, you can assign voice calls, messaging, and data services to specific cards.
Launch the preferences for your cards in
Settings
app, tap
Connections
Preferred SIM card
SIM card manager
, and then set the feature
.

Memory card (microSD card)

Installing a memory card
Your device’s memory card capacity may vary from other models and some memory cards may not be compatible with your device depending on the memory card manufacturer and type. To view your device’s maximum memory card capacity, refer to the Samsung website.
•
Some memory cards may not be fully compatible with the device. Using an incompatible card may damage the device or the memory card, or corrupt the data stored in it.
•
Use caution to insert the memory card right-side up.
•
The device supports the FAT and the exFAT file systems for memory cards. When inserting a card formatted in a different file system, the device will ask to reformat the card or will not recognise the card. To use the memory card, you must format it. If your device cannot format or recognise the memory card, contact the memory card manufacturer or a Samsung Service Centre.
•
Frequent writing and erasing of data shortens the lifespan of memory cards.
•
When inserting a memory card into the device, the memory card’s file directory appears in the
My Files
SD card
folder.
21
Basics
Remove the back cover.
1
Insert a memory card with the gold-coloured contacts facing downwards.
2
Replace the back cover.
3
Removing the memory card
Before removing the memory card, first unmount it for safe removal.
Launch the
card
Settings
Unmount
Do not remove external storage, such as a memory card or USB storage, while the device is transferring or accessing information, or right after transferring data. Doing so can cause data to be corrupted or lost or cause damage to the external storage or device. Samsung is not responsible for losses, including loss of data, resulting from the misuse of external storage devices.
app and tap
.
Device care
Storage
→ →
Storage settings
SD
22
Basics
Formatting the memory card
A memory card formatted on a computer may not be compatible with the device. Format the memory card on the device.
Launch the
card
Settings
Format
Before formatting the memory card, remember to make backup copies of all important data stored in the memory card. The manufacturer’s warranty does not cover loss of data resulting from user actions.
app and tap
.
Device care
Storage
→ →
Storage settings

Attaching a hand strap

Remove the back cover.
1
Slide a hand strap through the slot and hook it over the small projection.
2
SD
Replace the back cover.
3
23
Basics

Turning the device on and off

Press and hold the Power key for a few seconds to turn on the device.
When you turn on your device for the first time or after performing a data reset, follow the on-screen instructions to set up your device.
To turn off the device, press and hold the Power key, and then tap
Follow all posted warnings and directions from authorised personnel in areas where the use of wireless devices is restricted, such as aeroplanes and hospitals.
Power off
.
Restarting the device
To restart the device, press and hold the Power key, and then tap
If your device is frozen and unresponsive, press and hold the Power key and the Volume Down key simultaneously for more than 7 seconds to restart it.
Volume Down key
Restart
Power key
.
Emergency mode
You can switch the device to emergency mode to reduce battery consumption. Some apps and functions will be restricted. In emergency mode, you can make an emergency call, send your current location information to others, sound an emergency alarm, and more.
Activating emergency mode
To activate emergency mode, press and hold the Power key, and then tap
The usage time left shows the time remaining before the battery power runs out. Usage time left may vary depending on your device settings and operating conditions.
Emergency mode
.
24
Basics
Deactivating emergency mode
To deactivate emergency mode, tap → hold the Power key, and then tap
Emergency mode
Turn off Emergency mode
.
. Alternatively, press and

Initial setup

When you turn on your device for the first time or after performing a data reset, follow the on-screen instructions to set up your device.
Turn on the device.
1
Select your preferred device language and select .
2
Select a language.
Follow the on-screen instructions to complete the setup.
3
The Home screen will appear.
•
To proceed with the initial setup, you must connect to a mobile or Wi-Fi network.
•
You may incur additional charges when using a mobile network.
25
Basics

Samsung account

Your Samsung account is an integrated account service that allows you to use a variety of Samsung services provided by mobile devices, TVs, and the Samsung website.
To check the list of services that can be used with your Samsung account, visit
Help
Settings
.
account.samsung.com. For more information on Samsung accounts, launch the
and tap
Accounts and backup
Accounts
Samsung account
→ →
Creating a Samsung account
If you do not have a Samsung account, you should create one. You can create a Samsung account using your email address.
Launch the
1
Samsung account
Alternatively, launch the
Tap
2
3
Create account
Follow the on-screen instructions to complete creating your account.
Settings
.
app and tap
Settings
.
Accounts and backup
app and tap .
Accounts
Add account
Signing in to your Samsung account
app
If you already have a Samsung account, sign in to your Samsung account.
Launch the
1
Samsung account
Alternatively, launch the
Enter your Samsung account ID and password and tap
2
Follow the on-screen instructions to complete signing in to your Samsung account.
3
Settings
.
app and tap
Settings
Accounts and backup
app and tap .
Sign in
Accounts
Add account
.
26
Basics
Finding your ID and resetting your password
If you forget your Samsung account ID or password, tap Samsung account sign-in screen. You can find your ID or reset your password after you enter the required information.
Find ID
or
Reset password
on the
Removing your Samsung account
When you remove your Samsung account from the device, your data, such as contacts or events, will also be removed.
Launch the
1
Tap
2
Tap
3
Samsung account
Remove
Settings
, enter your Samsung account password, and then tap OK.
app and tap
→ →
Remove account
Accounts and backup
.
Accounts
.

Transferring data from your previous device (Smart Switch)

You can use Smart Switch to transfer data from your previous device to your new device.
Launch the
Transferring data wirelessly
Transfer data from your previous device to your device wirelessly via Wi-Fi Direct.
On the previous device, launch Smart Switch.
1
If you do not have the app, download it from
Settings
•
This feature may not be supported on some devices or computers.
•
Limitations apply. Visit www.samsung.com/smartswitch for details. Samsung takes copyright seriously. Only transfer content that you own or have the right to transfer.
app and tap
Accounts and backup
Galaxy Store
Smart Switch
or
.
Play Store
.
27
Basics
On your device, launch the
2
Switch
Place the devices near each other.
3
On the previous device, tap
4
On the previous device, select an item to transfer and tap
5
On your device, tap
6
Follow the on-screen instructions to transfer data from your previous device.
7
After the data is done transferring, you can view a list of the transferred data on your device.
.
Receive
Settings
Send data
.
app and tap
Wireless
Accounts and backup
.
Send
.
Backing up and restoring data using external storage
Smart
Transfer data using external storage.
Back up data from your previous device to external storage.
1
Insert or connect the external storage device to your device.
2
On your device, launch the
3
Follow the on-screen instructions to transfer data from external storage.
4
Restore
.
Settings
app and tap
Accounts and backup
Smart Switch
28
Basics

Understanding the screen

Controlling the touchscreen
•
Do not allow the touchscreen to come into contact with other electrical devices. Electrostatic discharges can cause the touchscreen to malfunction.
•
To avoid damaging the touchscreen, do not tap it with anything sharp or apply excessive pressure to it with your fingertips.
•
It is recommended not to use fixed graphics on part or all of the touchscreen for extended periods. Doing so may result in afterimages (screen burn-in) or ghosting.
•
The device may not recognise touch inputs close to the edges of the screen, which are outside of the touch input area.
•
It is recommended to use fingers when you use the touchscreen.
Tapping
Tap the screen.
Tapping and holding
Tap and hold the screen for approximately 2 seconds.
29
Basics
Dragging
Tap and hold an item and drag it to the target position.
Double-tapping
Double-tap the screen.
Swiping
Swipe upwards, downwards, to the left, or to the right.
Spreading and pinching
Spread two fingers apart or pinch on the screen.
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