Samsung SM-G390W User Manual
User Manual
SM-G390W
English. 05/2017 Rev.1.0
www.samsung.com
Table of Contents
Basics
4 Read me first
5 Helpful tips if your device heats up
8 Maintaining water and dust resistance
9 Package contents
10 Device layout
12 Battery
17 SIM or USIM card (microSIM card)
18 Memory card (microSD card)
20 Attaching a hand strap
21 Turning the device on and off
21 Controlling the touchscreen
24 Home screen
30 Lock screen
31 Notification panel
Applications
52 Installing or uninstalling apps
54 Phone
57 Contacts
61 Messages
63 Internet
64 Email
65 Camera
76 Gallery
80 Samsung Notes
82 Calendar
83 S Health
86 Voice Recorder
87 My Files
87 Clock
33 Entering text
35 Screen capture
35 Opening apps
36 Secure Folder
39 Multi window
43 Samsung account
44 Transferring data from your previous
device
47 Device and data management
50 Sharing features
51 Emergency mode
89 Calculator
89 Google apps
Settings
91 Introduction
91 Connections
102 Sounds and vibration
103 Notifications
103 Display
2
Table of Contents
105 Wallpapers and themes
105 Advanced features
107 Device maintenance
109 Apps
109 Lock screen and security
110 Cloud and accounts
112 Google
112 Accessibility
113 General management
114 Software update
114 About device
Appendix
115 Troubleshooting
Health and Safety
3
Basics
Read me first
Please read this manual before using the device to ensure safe and proper use.
•
Descriptions are based on the device’s default settings.
•
Some content may differ from your device depending on the region, service provider,
model specifications, or device’s software.
•
Content (high quality content) that requires high CPU and RAM usage will affect the
overall performance of the device. Apps related to the content may not work properly
depending on the device’s specifications and the environment that it is used in.
•
Samsung is not liable for performance issues caused by apps supplied by providers other
than Samsung.
•
Samsung is not liable for performance issues or incompatibilities caused by edited
registry settings or modified operating system software. Attempting to customize the
operating system may cause the device or apps to work improperly.
•
Software, sound sources, wallpapers, images, and other media provided with this device
are licensed for limited use. Extracting and using these materials for commercial or other
purposes is an infringement of copyright laws. Users are entirely responsible for illegal
use of media.
•
You may incur additional charges for data services, such as messaging, uploading and
downloading, auto-syncing, or using location services depending on your data plan. For
large data transfers, it is recommended to use the Wi-Fi feature.
•
Default apps that come with the device are subject to updates and may no longer be
supported without prior notice. If you have questions about an app provided with
the device, contact a Samsung Service Centre. For user-installed apps, contact service
providers.
•
Modifying the device’s operating system or installing softwares from unofficial sources
may result in device malfunctions and data corruption or loss. These actions are violations
of your Samsung licence agreement and will void your warranty.
4
Basics
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information
Helpful tips if your device heats up
When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast
charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or
performance and is in the device’s normal range of operation. If the battery becomes too hot,
the charger may stop charging.
Do the following when the device heats up:
•
Disconnect the charger from the device and close any running apps. Wait for the
device to cool down and then begin charging the device again.
•
If the lower part of the device overheats, it could be because the connected USB
cable is damaged. Replace the damaged USB cable with a new Samsung-approved
one.
•
When using a wireless charger, do not place foreign materials, such as metal objects,
magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging or fast charging feature is only available on supported models.
5
Basics
When the device heats up during use
When you use features or apps that require more power or use them for extended periods,
your device may temporarily heat up due to increased battery consumption. Close any
running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on
the functions and apps you use, these examples may not apply to your model.
•
During the initial setup after purchase or when restoring data
•
When downloading large files
•
When using apps that require more power or using apps for extended periods
–
When playing high-quality games for extended periods
–
When recording videos for extended periods
–
When streaming videos while using the maximum brightness setting
–
When connecting to a TV
•
While multitasking (or, when running many apps in the background)
–
When using Multi window
–
When updating or installing apps while recording videos
–
When downloading large files during a video call
–
When recording videos while using a navigation app
•
When using large amount of data for syncing with the cloud, email, or other accounts
•
When using a navigation app in a car while the device is placed in direct sunlight
•
When using the mobile hotspot and tethering feature
•
When using the device in areas with weak signals or no reception
•
When charging the battery with a damaged USB cable
•
When the device’s multipurpose jack is damaged or exposed to foreign materials, such as
liquid, dust, metal powder, and pencil lead
•
When you are roaming
6
Basics
Do the following when the device heats up:
•
Keep the device updated with the latest software.
•
Conflicts between running apps may cause the device to heat up. Restart the device.
•
Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
•
Close apps that increase battery consumption or that run in the background when
not in use.
•
Delete unnecessary files or unused apps.
•
Decrease the screen brightness.
•
If the device overheats or feels hot for a prolonged period, do not use it for a while. If
the device continues to overheat, contact a Samsung Service Centre.
Device limitations when the device overheats
When the device heats up, the features and performance may be limited or the device may
turn off to cool down. This feature is only available on supported models.
•
If the device becomes hotter than usual, a device overheating message will appear. To
lower the device’s temperature, the screen brightness and the performance speed will be
limited and battery charging will stop. Running apps will be closed and you will only be
able to make emergency calls until the device cools down.
•
If the device overheats or feels hot for a prolonged period, a power off message will
appear. Turn off the device, and wait until it cools down.
Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to
avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
•
Do not store your device in very cold or very hot temperatures.
•
Do not expose your device to direct sunlight for extended periods.
•
Do not use or store your device for extended periods in very hot areas, such as inside a
car in the summertime.
7
Basics
•
Do not place the device in any areas that may overheat, such as on an electric heating
mat.
•
Do not store your device near or in heaters, microwaves, hot cooking equipment, or high
pressure containers.
•
Never use a damaged charger or battery.
Maintaining water and dust resistance
Your device supports water- and dust-resistance. Follow these tips carefully to maintain the
water- and dust-resistance of your device. Failure to do so may result in damage to your
device.
•
Do not immerse the device in water deeper than 1.5 m or keep it submerged for more
than 30 minutes.
•
Ensure that the back cover is tightly closed. Otherwise, it may not provide protection
from water and dust.
•
Do not expose the device to water moving with force.
•
Do not open the device’s covers when the device is in water or in very humid places, such
as swimming pools or bathrooms.
•
Do not open the back cover using wet hands or when the device is wet.
•
The rubber seal fitted to the back cover is an important component of the device. Take
care when opening and closing the back cover to avoid damaging the rubber seal. Also,
ensure that the rubber seal is free from debris, such as sand or dust to prevent damage to
the device.
•
If the device is exposed to clean water, dry it thoroughly with a clean, soft cloth. If the
device is exposed to other liquids, such as salt water, ionized water, or alcoholic beverage,
rinse it with clean water and dry it thoroughly with a clean, soft cloth. If you do not follow
these instructions, the device’s performance and appearance may be affected.
•
The back cover may be loosened if the device is dropped or receives an impact. Ensure
that all the covers are properly aligned and tightly closed.
•
If the device has been immersed in water or the microphone or speaker is wet,
sound may not be heard clearly during a call. Wipe the device with a dry cloth or dry it
thoroughly before using it.
8
Basics
•
The touchscreen and other features may not work properly if the device is used in water.
•
Your device has been tested in a controlled environment and certified to be waterand dust-resistant in specific situations (meets requirements of classification IP68 as
described by the international standard IEC 60529-Degrees of Protection provided
by Enclosures [IP Code]; test conditions: 15-35 °C, 86-106 kPa, 1.5 metre, 30 minutes).
Despite this classification, it is still possible for your device to be damaged in certain
situations.
Package contents
Check the product box for the following items:
•
Device
•
Battery
•
USB cable
•
USB power adapter
•
Quick start guide
•
The items supplied with the device and any available accessories may vary
depending on the region or service provider.
•
The supplied items are designed only for this device and may not be compatible
with other devices.
•
Appearances and specifications are subject to change without prior notice.
•
You can purchase additional accessories from your local Samsung retailer. Make
sure they are compatible with the device before purchase.
•
Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
•
Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer
to the Samsung website.
9
Basics
Headset jack
Proximity sensor
GPS antenna
Device layout
Speaker
Front camera
Speaker
Touchscreen
Home key
Recents key
Multipurpose jack
Rear camera
Power key
Back key
Microphone
Flash
XCover key
NFC antenna (on the
battery)
Volume key
Back cover
Main antenna
10
Basics
Keys
•
Connectivity problems and battery drain may occur in the following situations:
–
If you attach metallic stickers on the antenna area of the device
–
If you attach a device cover made with metallic material to the device
–
If you cover the device’s antenna area with your hands or other objects while
using certain features, such as calls or the mobile data connection
•
Using a Samsung-approved screen protector is recommended. Unapproved screen
protectors may cause the sensors to malfunction.
•
Do not cover the proximity sensor area with screen accessories, such as a screen
protector or stickers. Doing so may cause the sensor to malfunction.
Key Function
•
Press and hold to turn the device on or off.
Power
•
Press to turn on or lock the screen.
Recents
Home
Back
XCover
•
Press to open the list of recent apps.
•
Press to turn on the screen while the screen is locked.
•
Press to return to the Home screen.
•
Press and hold to launch
•
Press to return to the previous screen.
•
Press and hold to access additional options for the current
screen.
•
Press or press and hold to launch preset apps.
•
Press to take a photo in camera mode.
Google
.
Volume
•
Press to adjust the device volume.
11
Basics
Battery
Installing the battery
Remove the back cover.
1
Be careful not to damage your fingernails when you remove the back cover.
Do not bend or twist the back cover excessively. Doing so may damage the cover.
Insert the battery with the battery’s gold-coloured contacts properly aligned with the
2
device’s contacts.
2
1
12
Basics
Replace the back cover.
3
2
1
Press
Align
Ensure that the back cover is closed tightly to prevent water and dust from entering
the device. Open or loose back cover may allow water and dust to enter the device
and cause damage.
Use only Samsung-approved back covers and accessories with the device.
Removing the battery
Remove the back cover.
1
Pull out the battery.
2
13
Basics
Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended
periods.
Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or
cables can cause the battery to explode or damage the device.
Connecting the charger improperly may cause serious damage to the device. Any
damage caused by misuse is not covered by the warranty.
To save energy, unplug the charger when not in use. The charger does not have a
power switch, so you must unplug the charger from the electric socket when not in
use to avoid wasting power. The charger should remain close to the electric socket
and easily accessible while charging.
Connect the USB cable to the USB power adapter, and plug the USB cable into the
1
device’s multipurpose jack.
Plug the USB power adapter into an electric socket.
2
After fully charging, disconnect the device from the charger. First unplug the charger
3
from the device, and then unplug it from the electric socket.
Do not remove the battery before removing the charger. This may damage the
device.
14
Basics
Reducing the battery consumption
Your device provides various options that help you conserve battery power.
•
Optimize the device using the device maintenance feature.
•
When you are not using the device, turn off the screen by pressing the Power key.
•
Activate power saving mode.
•
Close unnecessary apps.
•
Deactivate the Bluetooth feature when not in use.
•
Deactivate the Wi-Fi feature when not in use.
•
Deactivate auto-syncing of apps that need to be synced, such as emails.
•
Decrease the backlight time.
•
Decrease the screen brightness.
Battery charging tips and precautions
•
When the battery power is low, the battery icon appears empty.
•
If the battery is completely discharged, the device cannot be turned on immediately
when the charger is connected. Allow a depleted battery to charge for a few minutes
before turning on the device.
•
If you use multiple apps at once, network apps, or apps that need a connection to
another device, the battery will drain quickly. To avoid losing power during a data
transfer, always use these apps after fully charging the battery.
•
Using a power source other than the charger, such as a computer, may result in a slower
charging speed due to a lower electric current.
•
The device can be used while it is charging, but it may take longer to fully charge the
battery.
•
If the device receives an unstable power supply while charging, the touchscreen may not
function. If this happens, unplug the charger from the device.
15
Basics
•
While charging, the device and the charger may heat up. This is normal and should not
affect the device’s lifespan or performance. If the battery gets hotter than usual, the
charger may stop charging.
•
If you charge the device while the multipurpose jack is wet, the device may be damaged.
Thoroughly dry the multipurpose jack before charging the device.
•
If the device is not charging properly, take the device and the charger to a Samsung
Service Centre.
Power saving mode
Activate power saving mode to extend the battery’s usage time.
Medium power saving mode
On the Home screen, tap
1
Tap
2
3
CUSTOMIZE
mode.
Tap
APPLY
.
to change the power saving settings before entering power saving
Apps
→
Settings
→
Device maintenance
→
Battery
→
MID
.
Maximum power saving mode
In maximum power saving mode, the device decreases battery consumption by applying the
dark theme and limiting the apps and features available. Network connections, except for the
mobile network, will be deactivated.
On the Home screen, tap
1
Tap
2
CUSTOMIZE
saving mode.
to change the power saving settings before entering maximum power
Apps
→
Settings
→
Device maintenance
→
Battery
→
MAX
.
Tap
3
After entering maximum power saving mode, on the Home screen, tap and select an app
to use. To remove apps, tap →
To deactivate maximum power saving mode, tap →
mode
APPLY
.
The estimated battery usage time may vary depending on your device settings and
operating conditions.
.
Edit
and select an app with .
Disable Maximum power saving
16
Basics
SIM or USIM card (microSIM card)
Installing the SIM or USIM card
Insert the SIM or USIM card provided by the mobile telephone service provider.
•
Use only a microSIM card.
•
Use caution not to lose or let others use the SIM or USIM card. Samsung is not
responsible for any damages or inconveniences caused by lost or stolen cards.
Some LTE services may not be available depending on the service provider. For more
information about service availability, contact your service provider.
Remove the back cover and battery.
1
Insert the SIM or USIM card with the gold-coloured contacts facing downwards.
2
Do not insert a memory card into the SIM card slot. If a memory card happens to be
lodged in the SIM card slot, take the device to a Samsung Service Centre to remove
the memory card.
Replace the battery and back cover.
3
17
Basics
Removing the SIM or USIM card
Remove the back cover and battery.
1
Pull out the SIM or USIM card.
2
Memory card (microSD card)
Installing a memory card
Your device’s memory card capacity may vary from other models and some memory cards
may not be compatible with your device depending on the memory card manufacturer and
type. To view your device’s maximum memory card capacity, refer to the Samsung website.
•
Some memory cards may not be fully compatible with the device. Using an
incompatible card may damage the device or the memory card, or corrupt the data
stored in it.
•
Use caution to insert the memory card right-side up.
•
The device supports the FAT and the exFAT file systems for memory cards. When
inserting a card formatted in a different file system, the device will ask to reformat
the card or will not recognize the card. If the device does not recognize your
memory card, format it on your computer.
•
Frequent writing and erasing of data shortens the lifespan of memory cards.
•
When inserting a memory card into the device, the memory card’s file directory
appears in the
My Files
→
SD card
folder.
18
Basics
Remove the back cover.
1
Insert a memory card with the gold-coloured contacts facing downwards.
2
Replace the back cover.
3
Removing the memory card
Before removing the memory card, first unmount it for safe removal.
On the Home screen, tap
Storage settings
Remove the back cover.
1
Pull out the memory card.
2
Replace the back cover.
3
Do not remove the memory card while the device is transferring or accessing
information. Doing so can cause data to be lost or corrupted or damage to the
memory card or device. Samsung is not responsible for losses that result from the
→
Apps
SD card
→
Settings
→
UNMOUNT
→
Device maintenance
.
→
Storage
→ →
misuse of damaged memory cards, including the loss of data.
19
Basics
Formatting the memory card
A memory card formatted on a computer may not be compatible with the device. Format the
memory card on the device.
On the Home screen, tap
Storage settings
Before formatting the memory card, remember to make backup copies of all
important data stored in the memory card. The manufacturer’s warranty does not
cover loss of data resulting from user actions.
→
Apps
SD card
→
→
Settings
Format
→
→
FORMAT
Device maintenance
.
Attaching a hand strap
Remove the back cover.
1
Slide a hand strap through the slot and hook it over the small projection.
2
→
Storage
→ →
Replace the back cover.
3
20
Basics
Turning the device on and off
Press and hold the Power key for a few seconds to turn on the device.
When you turn on your device for the first time or after performing a data reset, follow the onscreen instructions to set up your device.
To turn off the device, press and hold the Power key, and then tap
Follow all posted warnings and directions from authorized personnel in areas where
the use of wireless devices is restricted, such as airplanes and hospitals.
Power off
.
Restarting the device
If your device is frozen and unresponsive, press and hold the Power key and the
Volume Down key simultaneously for more than 7 seconds to restart it.
Power key
Volume Down key
Controlling the touchscreen
•
Do not allow the touchscreen to come into contact with other electrical devices.
Electrostatic discharges can cause the touchscreen to malfunction.
•
To avoid damaging the touchscreen, do not tap it with anything sharp or apply
excessive pressure to it with your fingertips.
•
The device may not recognize touch inputs close to the edges of the screen, which
are outside of the touch input area.
•
Leaving the touchscreen idle for extended periods may result in afterimages
(screen burn-in) or ghosting. Turn off the touchscreen when you do not use the
device.
•
It is recommended to use fingers when you use the touchscreen.
21
Basics
Tapping
To open an app, to select a menu item, to press an on-screen button, or to enter a character
using the keyboard on the screen, tap it with your finger.
Tapping and holding
Tap and hold an item or the screen for more than 2 seconds to access available options.
Dragging
To move an item, tap and hold it and drag it to the target position.
22
Basics
Double-tapping
Double-tap on a webpage or image to zoom in. Double-tap again to return.
Swiping
Swipe to the left or right on the Home screen or the Apps screen to view other panels. Swipe
upwards or downwards to scroll through a webpage or a list of items, such as contacts.
Spreading and pinching
Spread two fingers apart on a webpage, map, or image to zoom in a part. Pinch to zoom out.
23
Basics
Home screen
Home screen
The Home screen is the starting point for accessing all of the device’s features. It displays
widgets, shortcuts to apps, and more.
To view other panels, swipe to the left or right.
The Home screen may appear differently depending on the region or service
provider.
A widget
An app A folder
Favourite apps
Screen indicators
Apps screen icon
24
Basics
Home screen options
On the Home screen, tap and hold an empty area, or pinch your fingers together to access
the available options. Customize the Home screen by adding, deleting, or rearranging Home
screen panels. You can also set the Home screen wallpaper, add widgets to the Home screen,
and more.
•
Wallpapers and themes
•
Widgets
app functions to provide information and convenient access on your Home screen.
•
Screen grid
and the Apps screen.
: Add widgets to the Home screen. Widgets are small apps that launch specific
: Change the size of the grid to display more or less items on the Home screen
: Change the device’s wallpaper, theme, or icons.
Adding items
Tap and hold an app or a folder from the Apps screen, and then drag it to the Home screen.
To add widgets, tap and hold an empty area on the Home screen, tap
widget, and then drag it into position on the Home screen.
25
Widgets
, tap and hold a
Basics
Moving items
Tap and hold an item on the Home screen, and then drag it to a new location.
You can also move frequently used apps to the shortcuts area at the bottom of the Home
screen.
To move the item to another panel, drag it to the side of the screen.
To move an item more easily, tap and hold an item, and drag it to
screen. The item will move to the panel at the top of the screen. Swipe to the left or right to
move to another panel and drag the item to a new location.
Move apps
at the top of the
Removing items
Tap and hold an item, and then drag it to
the screen.
Remove shortcut, Delete
, or
Remove
at the top of
Creating folders
Create folders and gather similar applications to quickly access and launch apps.
On the Home screen, tap and hold an app, and then drag it over another app.
1
Drop the app when a folder frame appears around the apps.
2
A new folder containing the selected apps will be created.
26
Basics
Tap
3
Enter folder name
To change the folder colour, tap .
and enter a folder name.
To add more apps to the folder, tap
add an app by dragging it to the folder on the Home screen.
To move apps from a folder to the Home screen, tap the folder, and then drag an app to the
Home screen.
To delete apps in a folder, tap the folder, and then drag the app you want to delete to
Remove shortcut
at the top of the screen.
ADD
, tick the apps, and then tap
ADD
. You can also
Managing panels
On the Home screen, tap and hold an empty area to add, move, or remove a panel.
To add a panel, swipe to the left, and then tap .
To move a panel, tap and hold a panel preview, and then drag it to a new location.
To remove a panel, tap and hold a panel preview, and then drag it to
the screen.
To set a panel as the main Home screen, tap .
Remove
at the top of
Using quick options
On the Home screen, tap and hold an app icon or folder to quickly access options.
Apps screen
The Apps screen displays icons for all apps, including newly installed apps.
On the Home screen, tap
left or right.
Moving items
This feature may not be available depending on the region or service provider.
On the Apps screen, tap →
To move the item to another panel, drag it to the side of the screen.
Apps
to open the Apps screen. To view other panels, swipe to the
Edit
. Tap and hold an item and drag it to a new location.
27
Basics
Creating folders
Create folders and gather similar applications to quickly access and launch apps you want.
This feature may not be available depending on the region or service provider.
On the Apps screen, tap →
1
Tap and hold an app, and then drag it over another app.
2
Drop the app when a folder frame appears around the apps.
3
A new folder containing the selected apps will be created.
Edit
.
Tap
4
To delete a folder, tap the folder and select Remove folder. Only the folder will be deleted.
The folder’s apps will be relocated to the Apps screen.
Enter folder name
To change the folder colour, tap .
To add more apps to the folder, tap
add an app by dragging it to the folder on the Apps screen.
and enter a folder name.
ADD
, tick the apps, and then tap
ADD
. You can also
Rearranging items
You can rearrange items in alphabetical order on the Apps screen.
On the Apps screen, tap →
Sort
→
Alphabetical order
.
28
Basics
Searching for items
You can search for apps on the Apps screen or from
On the Apps screen, enter characters in the search field. The device will search for and display
the items containing the characters you entered.
Galaxy Apps
or
Play Store
.
Indicator icons
Indicator icons appear on the status bar at the top of the screen. The icons listed in the table
below are most common.
The status bar may not appear at the top of the screen in some apps. To display the
status bar, drag down from the top of the screen.
Icon Meaning
No signal
Signal strength
Roaming (outside of normal service area)
/
GPRS network connected
EDGE network connected
UMTS network connected
HSDPA network connected
HSPA+ network connected
LTE network connected
Wi-Fi connected
Bluetooth feature activated
Location services being used
Call in progress
Missed call
New text or multimedia message
Alarm activated
Mute mode activated
Vibration mode activated
29
Basics
Icon Meaning
Flight mode activated
Error occurred or caution required
Battery charging
Battery power level
Lock screen
Pressing the Power key turns off the screen and locks it. Also, the screen turns off and
automatically locks if the device is not used for a specified period.
The screen is locked with
Press the Power key or the Home key and swipe in any direction to unlock the screen.
To change the screen lock method, on the Apps screen, tap
Lock screen and security
When you set a pattern, PIN, password for the screen lock method, you can protect your
personal information by preventing others from accessing your device. After setting the
screen lock method, the device will require an unlock code whenever unlocking it.
Swipe
→
, the default screen lock method.
Screen lock type
Settings
, and then select a method.
→
•
Swipe
•
Pattern
: Swipe in any direction on the screen to unlock it.
: Draw a pattern with four or more dots to unlock the screen.
30
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