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Samsung
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SM-G360P (Virgin Mobile)
User Guide
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Table of contents
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Samsung SM-G360P (Virgin Mobile) User Guide

User Guide
[UG template version 14c]
[VMU_Samsung_SM-G360P_UM_Eng_011515_R5]

Table of Contents

About the User Guide ........................................................................................................................... 1
Before Using Your Phone ............................................................................................................. 1
Descriptions in the User Guide ..................................................................................................... 1
Screenshots and Key Labels ........................................................................................................ 1
Other Notations ............................................................................................................................. 1
Parts and Functions .............................................................................................................................. 2
Phone Layout ................................................................................................................................ 2
SIM Card ............................................................................................................................................... 4
Handling SIM Card ........................................................................................................................ 4
Insert SIM Card ............................................................................................................................. 5
SD Card ................................................................................................................................................ 7
Insert SD Card .............................................................................................................................. 7
Unmount the SD Card ................................................................................................................... 9
Remove SD Card ........................................................................................................................ 10
Format SD Card .......................................................................................................................... 11
Battery Use ......................................................................................................................................... 13
Insert the Battery ......................................................................................................................... 14
Remove the Battery .................................................................................................................... 16
Charge the Battery ...................................................................................................................... 17
Turn Your Phone On and Off .............................................................................................................. 18
Use the Touchscreen .......................................................................................................................... 20
Complete the Setup Screens .............................................................................................................. 23
Activation and Service ........................................................................................................................ 28
Starter Kit .................................................................................................................................... 28
Helpful Tips Before You Get Started .......................................................................................... 28
Set Up Your Account .................................................................................................................. 28
Using Virgin Mobile ..................................................................................................................... 30
Basics .................................................................................................................................................. 31
Home Screen and Applications (Apps) List ................................................................................ 31
TOC i
Select Options and Navigate Screens ........................................................................................ 31
Menu Operations ........................................................................................................................ 31
Phone Settings Menu .................................................................................................................. 32
Portrait and Landscape Screen Orientation ................................................................................ 33
Capture Screenshots .................................................................................................................. 34
Applications ......................................................................................................................................... 35
Launch Applications .................................................................................................................... 35
Apps List ..................................................................................................................................... 36
Phone Number .................................................................................................................................... 39
Silent Mode/Airplane Mode ................................................................................................................. 40
Silent Mode ................................................................................................................................. 40
Airplane Mode ............................................................................................................................. 43
Enter Text ............................................................................................................................................ 45
Touchscreen Keyboards ............................................................................................................. 45
Samsung Keyboard .................................................................................................................... 45
Google Voice Typing ................................................................................................................... 46
Tips for Editing Text .................................................................................................................... 47
Google Account ................................................................................................................................... 48
Create a Google Account ............................................................................................................ 48
Sign In to Your Google Account ................................................................................................. 54
Google Play Store ............................................................................................................................... 57
Find and Install an App ............................................................................................................... 58
Request a Refund for a Paid App ............................................................................................... 59
Update an App ............................................................................................................................ 60
Uninstall an App .......................................................................................................................... 63
Get Help with Google Play .......................................................................................................... 64
Lock and Unlock Your Screen ............................................................................................................ 65
Update Your Phone............................................................................................................................. 66
Update Your Phone Software ..................................................................................................... 67
Update Your Profile ..................................................................................................................... 71
Update Your PRL ........................................................................................................................ 72
Home Screen Basics........................................................................................................................... 74
Home Screen Layout .................................................................................................................. 74
Extended Home Screens ............................................................................................................ 76
TOC ii
Status Bar ........................................................................................................................................... 77
Notifications Panel .............................................................................................................................. 80
Customize the Home Screen .............................................................................................................. 81
Change the Wallpaper ................................................................................................................ 82
Add Shortcuts to the Home Screen ............................................................................................ 83
Add Widgets to the Home Screen .............................................................................................. 84
Add Folders to the Home Screen ............................................................................................... 85
Place and Answer Calls ...................................................................................................................... 86
Call Using the Phone Dialer ........................................................................................................ 87
Answer Phone Calls .................................................................................................................... 89
In-Call Screen Layout and Operations ........................................................................................ 93
Place Calls from Contacts/Call Logs ................................................................................................... 95
Place a Call from Contacts ......................................................................................................... 95
Call from Call Logs ...................................................................................................................... 97
Optional Services ................................................................................................................................ 99
Voicemail Setup .......................................................................................................................... 99
Call Waiting ............................................................................................................................... 101
Call Settings ...................................................................................................................................... 102
Contacts ............................................................................................................................................ 104
Add a Contact ........................................................................................................................... 104
Check Contacts ......................................................................................................................... 109
Contacts Screen Layout ............................................................................................................ 110
Edit a Contact ........................................................................................................................... 111
Delete a Contact ....................................................................................................................... 113
Share a Contact ........................................................................................................................ 115
Import Contacts ................................................................................................................................. 117
Import Contacts from an SD Card or Device Storage .............................................................. 117
Back Up Contacts ............................................................................................................................. 119
Back Up Contacts to an SD Card ............................................................................................. 119
Text and Multimedia Messaging ....................................................................................................... 121
Send a Text Message ............................................................................................................... 121
Send a Multimedia Message (MMS) ......................................................................................... 123
Save and Resume a Draft Message ......................................................................................... 126
TOC iii
New Messages Notification ....................................................................................................... 126
Manage Message Conversations ............................................................................................. 127
Text and MMS Options ............................................................................................................. 131
Create and Send Gmail .................................................................................................................... 133
Create and Send a Gmail Message .......................................................................................... 133
Check Received Gmail Messages .................................................................................................... 135
Open New Gmail Messages ..................................................................................................... 135
Open Gmail Messages ............................................................................................................. 136
Manage Gmail Messages ................................................................................................................. 137
Use Gmail Labels ...................................................................................................................... 137
Archive Gmail Threads ............................................................................................................. 139
Mute Gmail Threads ................................................................................................................. 140
Delete Gmail Threads ............................................................................................................... 142
Search Gmail Messages ........................................................................................................... 143
Report Spam or Phishing Gmail ............................................................................................... 144
Add Another Google (Gmail) Account ...................................................................................... 146
Switching Between Gmail Accounts ......................................................................................... 148
Email ................................................................................................................................................. 149
Set Up an Email Account .......................................................................................................... 149
Add an Email Account ............................................................................................................... 150
Add an Exchange ActiveSync Account ..................................................................................... 154
Compose and Send Email ........................................................................................................ 156
Open New Email Messages ...................................................................................................... 158
Open Email Messages .............................................................................................................. 159
Delete an Email Account ........................................................................................................... 160
Manage Your Email Inbox ......................................................................................................... 163
Exchange ActiveSync Email Features ...................................................................................... 164
Data Services General Information (LTE and 3G Networks) ............................................................ 165
4G LTE ...................................................................................................................................... 165
Data Connection Status and Indicators .................................................................................... 167
Browser ............................................................................................................................................. 168
Use the Browser ....................................................................................................................... 168
Add a Bookmark ....................................................................................................................... 169
View Browser History ................................................................................................................ 171
Open New Browser Windows ................................................................................................... 172
TOC iv
Browser Settings ....................................................................................................................... 174
Chrome Browser ............................................................................................................................... 175
Take Pictures and Record Videos .................................................................................................... 177
Take a Picture ........................................................................................................................... 178
Viewfinder Screen ..................................................................................................................... 179
Record Videos .......................................................................................................................... 180
View Pictures and Videos Using Gallery .......................................................................................... 181
View Pictures and Videos ......................................................................................................... 181
Edit Pictures ...................................................................................................................................... 183
Share Pictures and Videos ............................................................................................................... 187
Send Pictures or Videos by Email ............................................................................................ 187
Send a Picture or Video by Multimedia Message ..................................................................... 189
Send Pictures or Videos Using Bluetooth ................................................................................. 191
Share Videos on YouTube ........................................................................................................ 193
Camera Settings ............................................................................................................................... 195
Switch Cameras ........................................................................................................................ 195
Set Camera Settings ................................................................................................................. 196
Calculator .......................................................................................................................................... 198
Calendar ............................................................................................................................................ 200
Add an Event to the Calendar ................................................................................................... 200
View Calendar Events ............................................................................................................... 202
Sync Calendars ......................................................................................................................... 203
Synchronize an Exchange ActiveSync Calendar ...................................................................... 206
Clock ................................................................................................................................................. 206
Set Alarms ................................................................................................................................. 208
World Clock ............................................................................................................................... 210
Stopwatch ................................................................................................................................. 211
Timer ......................................................................................................................................... 213
GALAXY Apps ................................................................................................................................... 214
Gallery ............................................................................................................................................... 214
View Photos and Videos ........................................................................................................... 216
Working with Photos ................................................................................................................. 218
Share Photos and Videos ......................................................................................................... 218
TOC v
Google Play Books ............................................................................................................................ 220
Google Play Games .......................................................................................................................... 220
Google Maps ..................................................................................................................................... 221
Google Play Movies & TV ................................................................................................................. 223
Google Play Music App ..................................................................................................................... 223
Google Play Newsstand .................................................................................................................... 226
Google Search .................................................................................................................................. 227
Use Google Search ................................................................................................................... 227
Use Google Voice Search ......................................................................................................... 228
Google Wallet .................................................................................................................................... 229
Memo ................................................................................................................................................ 230
My Files ............................................................................................................................................. 231
Social Networking Accounts ............................................................................................................. 232
Hangouts ................................................................................................................................... 232
Video ................................................................................................................................................. 234
YouTube ............................................................................................................................................ 235
Connect to a PC via USB .................................................................................................................. 238
Transfer Files between Your Phone and a Computer .............................................................. 238
Wi-Fi .................................................................................................................................................. 240
Turn Wi-Fi On and Connect to a Wireless Network .................................................................. 240
Wi-Fi Settings ............................................................................................................................ 242
Remove a Wi-Fi Network .......................................................................................................... 244
Wi-Fi Direct ............................................................................................................................... 246
Hotspot and Tethering ...................................................................................................................... 248
Hotspot ...................................................................................................................................... 248
Bluetooth Tethering ................................................................................................................... 250
Bluetooth ........................................................................................................................................... 251
Bluetooth Information ................................................................................................................ 252
Enable the Bluetooth Feature ................................................................................................... 252
Pair Bluetooth Devices .............................................................................................................. 254
Connect to a Paired Bluetooth Device ...................................................................................... 256
Share Information Using Bluetooth ........................................................................................... 257
Basic Settings ................................................................................................................................... 261
TOC vi
TTY Mode ................................................................................................................................. 263
Wi-Fi Settings .................................................................................................................................... 266
Bluetooth Settings ............................................................................................................................. 270
Hotspot and Tethering Settings ........................................................................................................ 272
Airplane Mode ................................................................................................................................... 274
Data Usage Settings ......................................................................................................................... 275
Location Settings ............................................................................................................................... 278
Printing .............................................................................................................................................. 281
More Networks Settings .................................................................................................................... 283
Default Messaging App Settings ....................................................................................................... 285
Mobile Networks Settings ................................................................................................................. 286
Virtual Private Networks (VPN) ......................................................................................................... 287
Prepare Your Phone for VPN Connection ................................................................................ 287
Set Up Secure Credential Storage ........................................................................................... 288
Add a VPN Connection ............................................................................................................. 291
Connect to or Disconnect from a VPN ...................................................................................... 293
Sound Settings .................................................................................................................................. 296
Display and Wallpaper Settings ........................................................................................................ 298
Home Settings ................................................................................................................................... 300
Lock Screen Settings ........................................................................................................................ 301
Screen Lock .............................................................................................................................. 301
Disable the Screen Lock ........................................................................................................... 307
Lock Screen Options ................................................................................................................. 308
Call Settings ...................................................................................................................................... 310
Application Manager ......................................................................................................................... 311
Add Accounts .................................................................................................................................... 313
Backup and Reset ............................................................................................................................. 315
Accessibility Settings......................................................................................................................... 318
Language and Input Settings ............................................................................................................ 321
Date and Time Settings .................................................................................................................... 323
Ultra Power Saving Mode ................................................................................................................. 325
Battery Settings ................................................................................................................................. 327
Storage Settings ................................................................................................................................ 329
microSD Card ........................................................................................................................... 331
Security Settings ............................................................................................................................... 336
TOC vii
About Device ..................................................................................................................................... 338
Copyright Information ........................................................................................................................ 339
Troubleshooting ................................................................................................................................ 340
Virgin Mobile Account Information and Help ..................................................................................... 341
TOC viii

Introduction

The following topics describe the basics of using this guide and your new phone.

About the User Guide

Thank you for purchasing your new Galaxy Core Prime. The following topics explain how best to use this guide to get the most out of your phone.

Before Using Your Phone

Read Get Started and Basic Operations thoroughly for proper usage. Accessible services may be limited by subscription contract conditions.

Descriptions in the User Guide

Note that most descriptions in this guide are based on your phone's setup at the time of purchase. Unless otherwise noted, instructions begin from the phone's Home screen, which is displayed by pressing the
Home Key . Some operation descriptions may be simplified.

Screenshots and Key Labels

Screenshots in the user guide may appear differently on your phone. Key labels in the user guide are simplified for description purposes and differ from your phone's display.

Other Notations

In the user guide, the phone may be referred to either as “phone,” “device,” or “handset.” A microSD™ or microSDHC™ card is referred to as an “SD Card” or a “memory card.”
Introduction 1

Get Started

Part
Description
Earpiece
Lets you hear the caller and automated prompts
Proximity and Light Sensor
Detects how close an object is to the surface of the screen. This is typically used to detect when your face is pressed up against the screen, such as during a phone call
While talking on the phone, the sensor detects talk activity and locks the keypad to prevent accidental key presses
Front Camera
Takes pictures and records videos while facing the screen
The following topics give you all the information you need to set up your phone and wireless service the first time.

Parts and Functions

These topics illustrate your phone’s primary parts and key functions.

Phone Layout

The following illustration outlines your phone’s primary external features and buttons.
Get Started 2
Part
Description
Power/Lock Key
Lets you turn the phone on or off or turn the screen on or off, or switch your phone to silent mode, vibration mode, or airplane mode
Back Key
Lets you return to the previous screen, or close a dialog box, options menu, the Notification panel, or onscreen keyboard
Home Key
Returns you to the Home screen. Press and hold to open Google Search/Google Now
Recent Apps Key
Access recently used apps
Touchscreen
Displays all the information needed to operate your phone, such as the call status, the Contacts list, and the date and time. Also provides one­tap access to all of your features and applications
Volume Key
Allows you to adjust the ringtone or media volume or adjust the voice volume during a call
LED Indicator
The LED indicator blinks or glows when charging, to indicate low battery, to announce new notifications, and when voice recording
Microphone
Transmits your voice for phone calls or records your voice or ambient sounds for voice recordings and videos
Headset Jack
Allows you to plug in either the stereo headset for convenient, hands­free conversations
Speaker
Lets you hear the different ringtones and sounds. The speaker also lets you hear the caller’s voice in speakerphone mode
USB Charger/Accessory Port
Allows you to connect the phone charger or the USB cable (included)
Flash
Helps illuminate subjects in low-light environments when the camera is focusing and capturing a picture or video
Camera
Lets you take pictures and videos
CAUTION! Inserting an accessory into the incorrect jack may damage the phone.
Get Started 3

SIM Card

The SIM card contains your customer information.

Handling SIM Card

Keep the following in mind when handling a SIM card.
● Customer is responsible for any damage caused by inserting SIM Card in another-brand IC card reader, etc. The company is not responsible in such case.
● Always keep the IC chip clean.
● Wipe clean with a dry, soft cloth.
● Avoid applying labels. May damage SIM Card.
● See instructions included with SIM Card for handling.
● SIM Card is the property of the company.
● SIM Card is replaceable (at cost) in case of loss/damage.
● Return SIM Card to the company when cancelling subscription.
● Returned SIM Cards are recycled for environmental purposes.
● Note that SIM Card specifications and performance may change without notice.
● It is recommended that you keep a separate copy of information that is stored on SIM Card. The
company is not responsible for damages from stored information that is lost.
● Always follow emergency procedures to suspend service if your SIM Card or phone (SIM Card inserted) is lost/stolen. For details, contact Customer Service.
● Always power off phone before inserting/removing SIM Card.
Get Started 4

Insert SIM Card

Follow these instructions to insert a SIM card. Remember to power off your phone before inserting a SIM card.
1. Remove the back cover.
Lift gently in the direction shown.
2. Remove the battery.
Lift upward gently as shown.
Get Started 5
3. Insert SIM card.
Insert gently with gold IC chip facing downward.
4. Insert the battery.
Align the contacts of the battery with the contacts in the phone.
5. Attach the battery cover.
Make sure all the tabs are secure and there are no gaps around the cover.
Get Started 6

SD Card

Your phone supports the use of an optional SD card (not included) to expand its storage capacity. It supports cards up to 64 GB. Some cards may not operate properly with your phone.
SD Card Cautions
Data: Information stored on SD Card can become lost or changed accidently or as a result of damage. It is recommended that you keep a separate copy of important data. The company is not responsible for damages from data that is lost or changed.
Reading/Writing Data: Never power off or remove Battery while reading or writing data. Battery Level: A low battery charge may prevent reading/writing to SD Card. Handling SD Card: Use/store SD Cards away from the reach of infants. May cause choking if
swallowed.

Insert SD Card

Follow these steps to insert an optional SD card (not included). Make sure to power your phone off before inserting or removing an SD card.
1. Remove the battery cover.
Lift gently in the direction shown.
Get Started 7
2. Insert SD card.
Insert SD Card all the way gently without bending and with terminals facing down.  Insert only SD Cards.
3. Attach the battery cover.
Make sure all the tabs are secure and there are no gaps around the cover.
Get Started 8

Unmount the SD Card

Always unmount the SD card before removing it from your phone.
1. From home, tap Apps > Settings > Storage.
2. Tap Unmount SD Card > OK.
The menu option name changes from Unmount SD Card to Mount SD Card. The card is now
unmounted.
Get Started 9

Remove SD Card

Follow these instructions to remove an SD card. Always power the phone off before inserting or removing an SD card.
1. Remove the battery cover.
Lift gently in the direction shown.
2. Remove SD card.
Get Started 10
3. Attach the battery cover.
Make sure all the tabs are secure and there are no gaps around the cover.

Format SD Card

When you insert an optional SD card for the first time, it is recommended that you format it on your phone.
1. From home, tap Apps > Settings > Storage.
Get Started 11
2. Tap Format SD Card.
3. Tap Format SD Card again.
Get Started 12
4. Tap Delete all to confirm.
All data on the SD card is erased, and the card is formatted for use on your phone.

Battery Use

The following topics explain how to insert and remove your phone’s battery.
Battery Cautions
Storage: Avoid storing or leaving battery with no charge remaining. Saved information and settings may become lost or changed, or battery may become unusable. Charge once every six months before storing or leaving unused for a long period.
Bulges: Depending on use, bulges may appear near end of battery life. This does not affect safety. Replacing Battery: The battery is a consumable item. It needs to be replaced if operating time
shortens noticeably. Purchase a new battery. Cleaning: Clean soiled terminals between battery and phone with a clean, dry cotton swab. Soiled
terminals can result in a poor connection and prevent charging, etc.
Get Started 13

Insert the Battery

Follow these instructions to insert your phone’s battery safely and properly.
1. Remove the battery cover.
Lift gently in the direction shown.
2. Insert the battery.
Align the contacts of the battery with the contacts in the phone.
Get Started 14
3. Attach the battery cover.
Make sure all the tabs are secure and there are no gaps around the cover.
Get Started 15

Remove the Battery

Follow these instructions to remove your phone’s battery. Always power the phone off before removing the battery.
1. Remove the battery cover.
Lift gently in the direction shown.
2. Remove the battery.
Lift upward gently as shown.
Get Started 16
3. Attach the battery cover.
Make sure all the tabs are secure and there are no gaps around the cover.

Charge the Battery

Follow these instructions to charge your phone’s battery using either the included Charging Head or via a USB connection on your computer.
Charge Using the Charging Head
1. Plug the USB cable into the USB charger/accessory port on the bottom of your phone.
2. Plug the other end of the USB cable into the charging head.
3. Plug the charging head into an electrical outlet.
The LED indicator illuminates when charging starts. The light goes off when the battery is fully
charged. Fully charging a battery may take up to three hours.
4. After charging, disconnect the phone from the charger. Unplug the charging head from the outlet, and remove the USB cable from the phone and the
AC adapter.
Get Started 17
Charge Using a PC Connection
Before using a PC connection to charge your phone, ensure that the computer is turned on. Depending on the type of connection, your phone’s battery may not charge.
1. Insert the small end of the USB cable into the USB Charger/Accessory Port on the bottom of your phone.
2. Insert the large end of the USB cable into a USB port on your computer.
3. After charging, remove the USB cable from both the phone and the computer.

Turn Your Phone On and Off

The instructions below explain how to turn your phone on and off.
Turn Your Phone On
■ Press and hold the Power/Lock Key.
Your phone will power on. Depending on the settings, you may see the Lock screen.
Get Started 18
See Lock and Unlock Your Screen and Screen Lock for information about using the screen
lock.
The first time you turn the phone on, you will see the startup screens. See Complete the
Setup Screens for details.
If your phone is not yet activated, see Activation and Service for more information.
Turn Your Phone Off
1. Press and hold the Power/Lock Key to open the phone options menu.
2. Tap Power off to turn the phone off.
Your phone will power off.
Your screen remains blank while your phone is off (unless the battery is charging).
Get Started 19

Use the Touchscreen

Your phone’s touchscreen lets you control actions through a variety of touch gestures.
Tap or Touch
When you want to type using the onscreen keyboard, select items onscreen such as application and settings icons, or press onscreen buttons, simply tap or touch them with your finger.
Touch and Hold
To open the available options for an item (for example, a contact or link in a Web page), touch and hold the item.
Get Started 20
Swipe or Slide
To swipe or slide means to quickly drag your finger vertically or horizontally across the screen.
Drag
To drag, press and hold your finger with some pressure before you start to move your finger. While dragging, do not release your finger until you have reached the target position.
Get Started 21
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