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SM-G360PHAASPR
User Manual
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Samsung SM-G360PHAASPR User Manual

User Guide
[UG template version 14c]
[Sprint_Samsung_SM-G360P_UM_Eng_020415_R6]

Table of Contents

About the User Guide ........................................................................................................................... 1
Before Using Your Phone ............................................................................................................. 1
Descriptions in the User Guide ..................................................................................................... 1
Screenshots and Key Labels ........................................................................................................ 1
Other Notations ............................................................................................................................. 1
Parts and Functions .............................................................................................................................. 2
Phone Layout ................................................................................................................................ 2
SIM Card ............................................................................................................................................... 4
Handling SIM Card ........................................................................................................................ 4
Insert SIM Card ............................................................................................................................. 5
SD Card ................................................................................................................................................ 7
Insert SD Card .............................................................................................................................. 8
Unmount the SD Card ................................................................................................................. 10
Remove SD Card ........................................................................................................................ 12
Format SD Card .......................................................................................................................... 14
Battery Use ......................................................................................................................................... 16
Insert the Battery ......................................................................................................................... 17
Remove the Battery .................................................................................................................... 19
Charge the Battery ...................................................................................................................... 21
Turn Your Phone On and Off .............................................................................................................. 23
Use the Touchscreen .......................................................................................................................... 25
Activation and Service ........................................................................................................................ 28
Complete the Setup Screens .............................................................................................................. 30
Basics .................................................................................................................................................. 35
Home Screen and Applications (Apps) List ................................................................................ 35
Select Options and Navigate Screens ........................................................................................ 35
Menu Operations ........................................................................................................................ 36
Phone Settings Menu .................................................................................................................. 36
Portrait and Landscape Screen Orientation ................................................................................ 37
TOC i
Capture Screenshots .................................................................................................................. 37
Applications ......................................................................................................................................... 38
Launch Applications .................................................................................................................... 38
Apps List ..................................................................................................................................... 39
Phone Number .................................................................................................................................... 43
Silent Mode/Airplane Mode ................................................................................................................. 44
Silent Mode ................................................................................................................................. 44
Airplane Mode ............................................................................................................................. 46
Enter Text ............................................................................................................................................ 48
Touchscreen Keyboards ............................................................................................................. 48
Samsung Keyboard .................................................................................................................... 48
Google Voice Typing ................................................................................................................... 49
Tips for Editing Text .................................................................................................................... 50
Google Account ................................................................................................................................... 51
Create a Google Account ............................................................................................................ 51
Sign In to Your Google Account ................................................................................................. 57
Google Play Store ............................................................................................................................... 60
Find and Install an App ............................................................................................................... 60
Request a Refund for a Paid App ............................................................................................... 62
Update an App ............................................................................................................................ 62
Uninstall an App .......................................................................................................................... 65
Get Help with Google Play .......................................................................................................... 67
Lock and Unlock Your Screen ............................................................................................................ 68
Update Your Phone............................................................................................................................. 69
Update Your Phone Software ..................................................................................................... 69
Update Your Profile ..................................................................................................................... 73
Update Your PRL ........................................................................................................................ 74
Home Screen Basics........................................................................................................................... 75
Home Screen Layout .................................................................................................................. 75
Extended Home Screens ............................................................................................................ 77
Status Bar ........................................................................................................................................... 78
Notifications Panel .............................................................................................................................. 81
Customize the Home Screen .............................................................................................................. 82
Change the Wallpaper ................................................................................................................ 83
TOC ii
Add Shortcuts to the Home Screen ............................................................................................ 85
Add Widgets to the Home Screen .............................................................................................. 86
Add Folders to the Home Screen ............................................................................................... 87
Place and Answer Calls ...................................................................................................................... 88
Call Using the Phone Dialer ........................................................................................................ 89
Answer Phone Calls .................................................................................................................... 91
In-Call Screen Layout and Operations ........................................................................................ 95
Place Calls from Contacts/Call Logs ................................................................................................... 97
Place a Call from Contacts ......................................................................................................... 97
Call from Call Logs ...................................................................................................................... 99
Optional Services .............................................................................................................................. 101
Voicemail Setup ........................................................................................................................ 101
Visual Voicemail ........................................................................................................................ 103
Set Up Visual Voicemail ............................................................................................................ 103
Review Visual Voicemail ........................................................................................................... 105
Listen to Multiple Voicemail Messages ..................................................................................... 106
Visual Voicemail Options .......................................................................................................... 107
Configure Visual Voicemail Settings ......................................................................................... 108
Caller ID Blocking ..................................................................................................................... 111
Call Waiting ............................................................................................................................... 112
Conference Calling ................................................................................................................... 113
Call Forwarding ......................................................................................................................... 115
Call Settings ...................................................................................................................................... 117
Contacts ............................................................................................................................................ 119
Add a Contact ........................................................................................................................... 119
Check Contacts ......................................................................................................................... 124
Contacts Screen Layout ............................................................................................................ 125
Edit a Contact ........................................................................................................................... 126
Delete a Contact ....................................................................................................................... 128
Share a Contact ........................................................................................................................ 130
Import Contacts ................................................................................................................................. 132
Import Contacts from an SD Card or Device Storage .............................................................. 132
Back Up Contacts ............................................................................................................................. 134
Back Up Contacts to an SD Card ............................................................................................. 134
TOC iii
Text and Multimedia Messaging ....................................................................................................... 136
Send a Text Message ............................................................................................................... 136
Send a Multimedia Message (MMS) ......................................................................................... 138
Save and Resume a Draft Message ......................................................................................... 140
New Messages Notification ....................................................................................................... 141
Manage Message Conversations ............................................................................................. 141
Text and MMS Options ............................................................................................................. 144
Create and Send Gmail .................................................................................................................... 146
Create and Send a Gmail Message .......................................................................................... 146
Check Received Gmail Messages .................................................................................................... 148
Open New Gmail Messages ..................................................................................................... 148
Open Gmail Messages ............................................................................................................. 149
Manage Gmail Messages ................................................................................................................. 150
Use Gmail Labels ...................................................................................................................... 150
Archive Gmail Threads ............................................................................................................. 152
Mute Gmail Threads ................................................................................................................. 153
Delete Gmail Threads ............................................................................................................... 154
Search Gmail Messages ........................................................................................................... 155
Report Spam or Phishing Gmail ............................................................................................... 156
Add Another Google (Gmail) Account ...................................................................................... 157
Switching Between Gmail Accounts ......................................................................................... 159
Email ................................................................................................................................................. 160
Set Up an Email Account .......................................................................................................... 160
Add an Email Account ............................................................................................................... 161
Add an Exchange ActiveSync Account ..................................................................................... 165
Compose and Send Email ........................................................................................................ 167
Open New Email Messages ...................................................................................................... 169
Open Email Messages .............................................................................................................. 170
Delete an Email Account ........................................................................................................... 171
Manage Your Email Inbox ......................................................................................................... 174
Exchange ActiveSync Email Features ...................................................................................... 175
Data Services General Information (LTE and 3G Networks) ............................................................ 176
Sprint Spark LTE ....................................................................................................................... 176
Your User Name ....................................................................................................................... 179
TOC iv
Data Connection Status and Indicators .................................................................................... 181
Browser ............................................................................................................................................. 182
Use the Browser ....................................................................................................................... 182
Add a Bookmark ....................................................................................................................... 183
View Browser History ................................................................................................................ 185
Open New Browser Windows ................................................................................................... 186
Browser Settings ....................................................................................................................... 188
Chrome Browser ............................................................................................................................... 189
Take Pictures and Record Videos .................................................................................................... 191
Take a Picture ........................................................................................................................... 192
Viewfinder Screen ..................................................................................................................... 193
Record Videos .......................................................................................................................... 194
View Pictures and Videos Using Gallery .......................................................................................... 195
View Pictures and Videos ......................................................................................................... 195
Edit Pictures ...................................................................................................................................... 197
Share Pictures and Videos ............................................................................................................... 201
Send Pictures or Videos by Email ............................................................................................ 201
Send a Picture or Video by Multimedia Message ..................................................................... 203
Send Pictures or Videos Using Bluetooth ................................................................................. 205
Share Videos on YouTube ........................................................................................................ 207
Camera Settings ............................................................................................................................... 209
Switch Cameras ........................................................................................................................ 209
Set Camera Options ................................................................................................................. 210
Sprint Zone ........................................................................................................................................ 212
Calculator .......................................................................................................................................... 212
Calendar ............................................................................................................................................ 214
Add an Event to the Calendar ................................................................................................... 214
View Calendar Events ............................................................................................................... 216
Sync Calendars ......................................................................................................................... 217
Synchronize an Exchange ActiveSync Calendar ...................................................................... 219
Clock ................................................................................................................................................. 219
Set Alarms ................................................................................................................................. 221
World Clock ............................................................................................................................... 223
TOC v
Stopwatch ................................................................................................................................. 224
Timer ......................................................................................................................................... 225
Gadget Guardian ............................................................................................................................... 225
GALAXY Apps ................................................................................................................................... 225
Google Maps ..................................................................................................................................... 226
Google Play Books ............................................................................................................................ 228
Google Play Games .......................................................................................................................... 228
Google Play Movies & TV ................................................................................................................. 228
Google Play Music ............................................................................................................................ 229
Google Play Newsstand .................................................................................................................... 232
Google Search .................................................................................................................................. 232
Use Google Search ................................................................................................................... 232
Use Google Voice Search ......................................................................................................... 233
Google Wallet .................................................................................................................................... 234
Gallery ............................................................................................................................................... 235
View Photos and Videos ........................................................................................................... 237
Working with Photos ................................................................................................................. 239
Share Photos and Videos ......................................................................................................... 239
Memo ................................................................................................................................................ 241
My Files ............................................................................................................................................. 242
Social Networking Accounts ............................................................................................................. 243
Hangouts ................................................................................................................................... 243
Video ................................................................................................................................................. 245
YouTube ............................................................................................................................................ 246
Sprint Money Express ....................................................................................................................... 248
1Weather ........................................................................................................................................... 248
Amazon ............................................................................................................................................. 248
Eureka Offers .................................................................................................................................... 248
Messaging Plus ................................................................................................................................. 248
NASCAR Mobile ................................................................................................................................ 249
NBA Game Time ............................................................................................................................... 249
NextRadio ......................................................................................................................................... 249
Uber .................................................................................................................................................. 249
Connect to a PC via USB .................................................................................................................. 250
TOC vi
Transfer Files Between Your Phone and a Computer .............................................................. 250
Wi-Fi .................................................................................................................................................. 253
Turn Wi-Fi On and Connect to a Wireless Network .................................................................. 253
Wi-Fi Settings ............................................................................................................................ 256
Disconnect Wi-Fi ....................................................................................................................... 258
Wi-Fi Direct ............................................................................................................................... 260
Hotspot and Tethering ...................................................................................................................... 262
Hotspot ...................................................................................................................................... 262
Bluetooth Tethering ................................................................................................................... 265
Bluetooth ........................................................................................................................................... 266
Bluetooth Information ................................................................................................................ 267
Enable Bluetooth ....................................................................................................................... 267
Pair Bluetooth Devices .............................................................................................................. 269
Connect to a Paired Bluetooth Device ...................................................................................... 272
Share Information Using Bluetooth ........................................................................................... 273
Basic Settings ................................................................................................................................... 278
TTY Mode ................................................................................................................................. 281
Wi-Fi Settings .................................................................................................................................... 283
Bluetooth Settings ............................................................................................................................. 287
Hotspot and Tethering Settings ........................................................................................................ 290
Airplane Mode ................................................................................................................................... 292
Data Usage Settings ......................................................................................................................... 293
Location Settings ............................................................................................................................... 296
Printing .............................................................................................................................................. 300
More Networks Settings .................................................................................................................... 302
Default Messaging App Settings ....................................................................................................... 304
Mobile Networks Settings ................................................................................................................. 305
Virtual Private Networks (VPN) ......................................................................................................... 306
Prepare Your Phone for VPN Connection ................................................................................ 306
Set Up Secure Credential Storage ........................................................................................... 307
Add a VPN Connection ............................................................................................................. 310
Connect to or Disconnect from a VPN ...................................................................................... 312
Roaming Settings .............................................................................................................................. 316
Sound Settings .................................................................................................................................. 317
TOC vii
Display and Wallpaper Settings ........................................................................................................ 319
Home Settings ................................................................................................................................... 321
Lock Screen Settings ........................................................................................................................ 322
Screen Lock .............................................................................................................................. 322
Disable the Screen Lock ........................................................................................................... 329
Lock Screen Options ................................................................................................................. 331
Call Settings ...................................................................................................................................... 333
Application Manager ......................................................................................................................... 335
Add Accounts .................................................................................................................................... 337
Backup and Reset ............................................................................................................................. 339
Accessibility Settings......................................................................................................................... 343
Language and Input Settings ............................................................................................................ 346
Date and Time Settings .................................................................................................................... 349
Ultra Power Saving Mode ................................................................................................................. 351
Battery Settings ................................................................................................................................. 353
Storage Settings ................................................................................................................................ 355
microSD Card ........................................................................................................................... 358
Security Settings ............................................................................................................................... 363
Activate This Device .......................................................................................................................... 365
About Device ..................................................................................................................................... 366
Copyright Information ........................................................................................................................ 368
Troubleshooting ................................................................................................................................ 369
Sprint Account Information and Help ................................................................................................ 370
Sprint Account Passwords ........................................................................................................ 370
Manage Your Account .............................................................................................................. 370
Sprint Support Services ............................................................................................................ 371
TOC viii

Introduction

The following topics describe the basics of using this guide and your new phone.

About the User Guide

Thank you for purchasing your new GALAXY Core Prime. The following topics explain how best to use this guide to get the most out of your phone.

Before Using Your Phone

Read Get Started and Basic Operations thoroughly for proper usage.
Accessible services may be limited by subscription contract conditions.

Descriptions in the User Guide

Note that most descriptions in this guide are based on your phone's setup at the time of purchase. Unless otherwise noted, instructions begin from the phone's Home screen, which is displayed by pressing the
Home Key . Some operation descriptions may be simplified.

Screenshots and Key Labels

Screenshots in the user guide may appear differently on your phone. Key labels in the user guide are simplified for description purposes and differ from your phone's display.

Other Notations

In the user guide, the phone may be referred to either as “phone,” “device,” or “handset.” A microSD™ or microSDHC™ card is referred to as an “SD Card” or a “memory card.”
Introduction 1

Get Started

Part
Description
Earpiece
Lets you hear the caller and automated prompts.
Proximity and Light Sensor
Detects how close an object is to the surface of the screen. This is typically used to detect when your face is pressed up against the screen, such as during a phone call.
While talking on the phone, the sensor detects talk activity and locks the keypad to prevent accidental key presses.
Front Camera
Takes pictures and records videos while facing the screen, and allows you to video conference.
The following topics give you all the information you need to set up your phone and wireless service the first time.

Parts and Functions

These topics illustrate your phone’s primary parts and key functions.

Phone Layout

The following illustration outlines your phone’s primary external features and buttons.
Get Started 2
Part
Description
Power/Lock Key
Lets you turn the phone on or off or turn the screen on or off, or switch your phone to silent mode, vibration mode, or airplane mode.
Back Key
Lets you return to the previous screen, or close a dialog box, options menu, the Notification panel, or onscreen keyboard.
Home Key
Returns you to the Home screen. Press and hold to open Google Search/Google Now.
Recent Apps Key
Access recently used apps.
Touchscreen
Displays all the information needed to operate your phone, such as the call status, the Contacts list, and the date and time. Also provides one­tap access to all of your features and applications.
Volume Key
Allows you to adjust the ringtone or media volume or adjust the voice volume during a call.
LED Indicator
The LED indicator blinks or glows when charging, to indicate low battery, to announce new notifications, and when voice recording.
Microphone
Transmits your voice for phone calls or records your voice or ambient sounds for voice recordings and videos.
Headset Jack
Allows you to plug in a headset for convenient, hands-free conversations.
Speaker
Lets you hear the different ringtones and sounds. The speaker also lets you hear the caller’s voice in speakerphone mode.
USB Charger/Accessory Port
Allows you to connect the phone charger or the USB cable (included).
Flash
Helps illuminate subjects in low-light environments when the camera is focusing and capturing a picture or video.
Camera
Lets you take pictures and videos.
CAUTION! Inserting an accessory into the incorrect jack may damage the phone.
Get Started 3

SIM Card

The SIM card contains your account information.

Handling SIM Card

Keep the following in mind when handling a SIM card.
● Customer is responsible for any damage caused by inserting SIM Card in another-brand IC card reader, etc. The company is not responsible in such case.
● Always keep the IC chip clean.
● Wipe clean with a dry, soft cloth.
● Avoid applying labels. May damage SIM Card.
● See instructions included with SIM Card for handling.
● SIM Card is the property of the company.
● SIM Card is replaceable (at cost) in case of loss/damage.
● Return SIM Card to the company when cancelling subscription.
● Returned SIM Cards are recycled for environmental purposes.
● Note that SIM Card specifications and performance may change without notice.
● It is recommended that you keep a separate copy of information that is stored on SIM Card. The company is not responsible for damages from stored information that is lost.
● Always follow emergency procedures to suspend service if your SIM Card or phone (SIM Card inserted) is lost/stolen. For details, contact Customer Service.
● Always power off phone before inserting/removing SIM Card.
Get Started 4

Insert SIM Card

Follow these instructions to insert a SIM card. Remember to power off your phone before inserting a SIM card.
1. Remove the battery cover.
Lift gently in the direction shown.
2. Remove the battery.
Lift upward gently as shown.
Get Started 5
3. Insert SIM card.
Insert gently with gold IC chip facing downward.
4. Insert the battery.
Align the contacts of the battery with the contacts in the phone.
Get Started 6
5. Attach the battery cover.
Make sure all the tabs are secure and there are no gaps around the cover.

SD Card

Your phone supports the use of an optional SD card (not included) to expand its storage capacity. It supports cards up to 64 GB. Some cards may not operate properly with your phone.
SD Card Cautions
Data: Information stored on SD Card can become lost or changed accidently or as a result of damage. It is recommended that you keep a separate copy of important data. The company is not responsible for damages from data that is lost or changed.
Reading/Writing Data: Never power off or remove Battery while reading or writing data.
Battery Level: A low battery charge may prevent reading/writing to SD Card.
Handling SD Card: Use/store SD Cards away from the reach of infants. May cause choking if
swallowed.
Get Started 7

Insert SD Card

Follow these steps to insert an optional SD card (not included). Make sure to power your phone off before inserting or removing an SD card.
1. Remove the battery cover.
Lift gently in the direction shown.
2. Insert SD card.
Insert SD Card all the way gently without bending and with terminals facing down.
Insert only SD Cards.
Get Started 8
3. Attach the battery cover.
Make sure all the tabs are secure and there are no gaps around the cover.
Get Started 9

Unmount the SD Card

Always unmounts the SD card before removing it from your phone.
1. From home, tap Apps > Settings .
2. Tap Storage.
Get Started 10
3. Tap Unmount SD Card > OK.
The menu option name changes from Unmount SD Card to Mount SD Card. The card is now
unmounted.
Get Started 11

Remove SD Card

Follow these instructions to remove an SD card. Always power the phone off before inserting or removing an SD card.
1. Remove the battery cover.
Lift gently in the direction shown.
2. Remove SD card.
Get Started 12
3. Attach the battery cover.
Make sure all the tabs are secure and there are no gaps around the cover.
Get Started 13

Format SD Card

When you insert an optional SD card for the first time, it is recommended that you format it on your phone.
1. From home, tap Apps > Settings .
2. Tap Storage.
Get Started 14
3. Tap Format SD Card.
4. Tap Format SD Card again.
Get Started 15
5. Tap Delete all to confirm.
All data on the SD card is erased, and the card is formatted for use on your phone.

Battery Use

The following topics explain how to insert and remove your phone’s battery.
Battery Cautions
Storage: Avoid storing or leaving battery with no charge remaining. Saved information and settings may become lost or changed, or battery may become unusable. Charge once every six months before storing or leaving unused for a long period.
Bulges: Depending on use, bulges may appear near end of battery life. This does not affect safety.
Replacing Battery: The battery is a consumable item. It needs to be replaced if operating time
shortens noticeably. Purchase a new battery.
Cleaning: Clean soiled terminals between battery and phone with a clean, dry cotton swab. Soiled terminals can result in a poor connection and prevent charging, etc.
Get Started 16

Insert the Battery

Follow these instructions to insert your phone’s battery safely and properly.
1. Remove the battery cover.
Lift gently in the direction shown.
2. Insert the battery.
Align the contacts of the battery with the contacts in the phone.
Get Started 17
3. Attach the battery cover.
Make sure all the tabs are secure and there are no gaps around the cover.
Get Started 18

Remove the Battery

Follow these instructions to remove your phone’s battery. Always power the phone off before removing the battery.
1. Remove the battery cover.
Lift gently in the direction shown.
2. Remove the battery.
Lift upward gently as shown.
Get Started 19
3. Attach the battery cover.
Make sure all the tabs are secure and there are no gaps around the cover.
Get Started 20

Charge the Battery

Follow these instructions to charge your phone’s battery using either the included AC adapter or via a USB connection on your computer.
Charge Using the AC Adapter
1. Plug the USB cable into the USB charger/accessory port on the bottom of your phone.
2. Plug the other end of the USB cable into the charging head.
3. Plug the charging head into an electrical outlet.
The LED indicator illuminates when charging starts. The light goes off when the battery is fully
charged. Fully charging a battery may take up to three hours.
4. After charging, disconnect the phone from the charger.
Unplug the charging head from the outlet, and remove the micro USB cable from the phone
and the charging head.
Get Started 21
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