Samsung SCH-I830MSASPR User Manual

SAMSUNG

WIRELESS

TECHNICAL

TRAINING

These are the 9 questions you need to be able to answer before escalating the customer to Sprint or Samsung technical support for synchronization issues.

1. Is the Customer using a Laptop or Desktop computer? If the Customer is using a laptop, is the Customer using a Docking Station?

Desktop | Laptop | Laptop w/ dock

2. Is the Customer using a Data Cradle/Cable or attempting to synchronize via Bluetooth? Cradle/Cable | Bluetooth

3. What is the Customer using to Sync with? Activesync | 3rd Pty App

4. Is the Customer syncing with Microsoft® Outlook? YES | NO

5. Does the Customer have another PDA device? YES | NO

6. What Operating System is the Customer using? 98 | 98SE | ME | 2K | XP | MAC | NT

7. Does the Customer have Admin Rights to the PC? YES | NO

8. Has the Customer Soft Reset the device? YES | NO

9. Did the issue happen after a program was installed? YES | NO

SAMSUNG TECHNICAL SUPPORT

888-987-4357 (HELP)

SCH-I830 POCKET GUIDE

SCH-I830

SAMSUNG WIRELESS

How to check the software version

1. From the Home Screen Tap the Start button.

2. Choose Settings…

3. Tap the System tab at the bottom of the screen…

4. Tap the icon for PhoneInfo….

5. The Software Version will be the last 4 characters on the 7th Line of the

screen.

General Information

Phone Version:

• Current Software: ZH31 (August 31, 2006)

• Current PRL: 20224 (EVDO)

• Hardware: 1.2S

Phone Reset:

• Soft Reset:: Insert the end of the stylus into the

reset hole on the bottom of the phone.

• Hard Reset: Start, Phone, Tools, Options, Secu-

rity, Phone Reset, Last 4 digits of the cell number (unless they have changed the password), OK, Yes. (WARNING: WILL ERASE ALL

USER DATA!)

Phone Programming:

ο ##3282(DATA)#

ο Select the following steps from the on-screen menu:

ο Advanced...

ο XXXXXX (XXXXXX is the 6 digit MSL

code) and press OK...

ο View/Edit...

ο Press the up/down navigational keys to go to each

item...

ο To exit NAM pro-

gramming mode, press the left soft key for Tools,

then tap Exit.

ο If you want to change

the Phone Number, press ##XXXXXX# (XXXXXX is the 6 digit MSL code) in the dialing screen. Then you can input the MDN and MSID by entering it

with the keypad.

SAR Rating:

Head: 1.08 W/kg ; Body-worn: 0.552 W/kg

Data Software:

ActiveSync 4.2

Handset Locks / Freezes Up!

If the handset is “locked up” and will not respond to key press simply remove and replace the battery. To insure that this activity does not occur one must periodically check and close the “running” programs. This function is located under Settings >

System > Memory > Running Programs.

Configuring the SCH-i830 for POP3 and IMAP4 email

Starting from the Home screen, click START.

From the program list choose MESSAGING. Now, viewing the inbox, click

MENU> TOOLS> NEW ACCOUNT >

E-MAIL SETUP will walk you through the

steps of setting up your POP/IMAP account. Fill in the fields that follow. When you reach step (5/5), tap options, and choose how you want to connect, how often to check for messages and if the server requires authentication. If you do not have information for a field please contact

your E-mail service provider for assistance.

When all the appropriate fields are filled select FINISH at the end of the wizard to save your

settings.

Accessing the internet on the SCHi830

Accessing the internet on the SCH-i830 is a simple as launching the built in Pocket Internet Explorer application and choosing a destination from either the favorites list or calling up the address bar and typing in a URL. In order for this to be as easy as is described here, the customer must of

course subscribe to a qualified Sprint PCS Wireless plan and the account must be provisioned for data.

If there are any issues with connectivity to the internet via the Pocket IE browser and the account is provisioned correctly, one should verify that the “data connections” setting is properly configured for the type of service the customer is attempting to use. The defaults are set to “Automatic” and generally

will work that way without fail. There is only one option displayed by default:

• Sprint Data

Sprint Data is the value set for the 1xEV/DO #777 Sprint data network. This setting should not require adjustment in order to

connect to data services.

Editing connections, adding proxy connections, having multiple connections for internet, work, and WAP specifically are all supported by Sprint PCS Wireless Technical Support as well as Samsung

Technical Support.

Phone Settings Info.

Since the phone portion of the i830 is an applica-

tion that runs within the Windows Mobile 5 Oper-

ating System, the settings for the phone side of the

device are all with in the phone application. From

the phone screen, tapping menu and then op-

tions will bring up the phone settings screen and 4

other tabs associated with various different set-

tings for the phone

application.

Voicemail Number,

DTMF Tones, Ringtone

Settings, Roaming Op-

tions, Security Features,

GPS Setting & Voice

Privacy can all be located under this options

menu.

Wireless Manager

Wireless Manager is a one-touch control for

all wireless signals in the I830. By default, it

can be accessed directly from the Today

screen; however, it can also be access by

Pressing Start, Set-

tings, tapping the Con-

nections tab, and tap-

ping the Wireless