Samsung OFFICESERV 7200 User Manual
Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation or
use of information presented in this manual.
OfficeServTM7200
General Description
Publication Information
SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise
information in this publication for any reason.
SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to
make changes in design or components of equipment as engineering and manufacturing may
warrant.
Copyright 2005
Samsung Telecommunications America
All rights reserved. No part of this manual may be reproduced in any form or by any means—
graphic, electronic or mechanical, including recording, taping, photocopying or information
retrieval systems—without express written permission of the publisher of this material.
PRINTED IN USA 09/05
TABLE OF CONTENTS
PART DESCRIPTION PAGE
1 SYSTEM OVERVIEW
1.1 GENERAL DESCRIPTION ..........................................................................................................................1.1
1.2 SIZE AND CONFIGURATION ..................................................................................................................1.2
1.3 MAXIMUM DEVICE QUANTITIES ..........................................................................................................1.5
1.4 TECHNOLOGY ............................................................................................................................................1.6
1.5 PROGRAMMING ........................................................................................................................................1.6
2 HARDWARE DESCRIPTIONS
2.1 SYSTEM CABINETS ....................................................................................................................................2.1
2.2 PROCESSOR CARDS ..................................................................................................................................2.1
2.2.1 PROCESSOR CARD DAUGHTER BOARDS..............................................................................2.2
2.2.2 SMARTMEDIA CARDS..................................................................................................................2.2
2.3 INTERFACE CARDS ....................................................................................................................................2.3
2.3.1 TRUNK CARDS................................................................................................................................2.3
2.3.2 STATION CARDS ............................................................................................................................2.4
2.3.3 SPECIAL FEATURE CARDS ..........................................................................................................2.5
2.3.4 DATA CARDS ..................................................................................................................................2.6
2.4 STATION EQUIPMENT ..............................................................................................................................2.7
2.4.1 iDCS SERIES EQUIPMENT ..........................................................................................................2.7
2.4.2 DCS SERIES EQUIPMENT..........................................................................................................2.10
2.4.3 OFFICESERV™ ITP-5000 SERIES EQUIPMENT....................................................................2.13
2.4.4 OFFICESERV™ SOFTPHONE....................................................................................................2.13
2.4.5 OFFICESERV™ WIRELESS..........................................................................................................2.14
3 SPECIFICATIONS
3.1 ELECTRICAL SPECIFICATIONS ................................................................................................................3.1
3.1a I/O VOLTAGE OF PSU ....................................................................................................................3.1
3.2 DIMENSIONS................................................................................................................................................3.2
3.3 ENVIRONMENTAL LIMITS ........................................................................................................................3.2
3.4 CABLE REQUIREMENTS............................................................................................................................3.3
3.5 RING AND TONES ......................................................................................................................................3.3
3.5.1 RING CYCLES....................................................................................................................................3.3
3.5.1a SYSTEM RING CYCLES ................................................................................................................3.3
3.5.2 RINGS..................................................................................................................................................3.3
3.5.3 SYSTEM TONES ..............................................................................................................................3.4
3.6 KEYSET LED INDICATIONS ......................................................................................................................3.4
OFFICESERV 7200 FEATURE CAPACITIES........................................................................................................3.5
4 BUSINESS FEATURE PACKAGE
4.1 SYSTEM FEATURES DESCRIPTIONS......................................................................................................4.3
4.2 STATION FEATURES DESCRIPTIONS ..................................................................................................4.29
4.3 DISPLAY FEATURES DESCRIPTIONS ..................................................................................................4.36
4.4 SAMPLE SMDR PRINTOUT WITHOUT CALLER ID ........................................................................4.43
4.5 SAMPLE SMDR PRINTOUT WITH CALLER ID/ANI NUMBER......................................................4.44
4.6 SAMPLE OF UCD EMBEDDED REPORT ............................................................................................4.45
4.7 UCD CALL STATISTICS............................................................................................................................4.46
4.8 UCD AGENT STATISTICS........................................................................................................................4.48
4.9 SAMPLE TRAFFIC REPORT ....................................................................................................................4.49
4.10 TRAFFIC REPORT OVERVIEW ..............................................................................................................4.50
5 DATA MODULE FEATURES
5.1 LIM FEATURES ............................................................................................................................................5.1
5.2 WIM ROUTER FEATURES ..........................................................................................................................5.2
5.3 SECURITY ......................................................................................................................................................5.4
5.4 LONG DISTANCE ETHERNET ..................................................................................................................5.5
6 HOTEL/MOTEL FEATURE PACKAGE
6.1 GENERAL OVERVIEW ................................................................................................................................6.1
6.2 HOTEL/MOTEL FEATURES ......................................................................................................................6.2
6.3 SAMPLE REPORTS AND PRINTOUTS....................................................................................................6.8
6.3.1 GUEST ROOM BILL PRINTOUT................................................................................................6.9
6.3.2 ROOM STATUS PRINTOUTS ..................................................................................................6.11
6.3.3 TRANSACTION RECORD OUTPUT SAMPLE ....................................................................6.23
6.3.4 INDIVIDUAL GUEST PHONE BILL ........................................................................................6.25
6.3.5 ALL GUEST PHONE BILL (SMDR) ........................................................................................6.27
6.3.6 INDIVIDUAL WAKEUP ACTIVITY REPORT ........................................................................6.28
6.3.7 SAMPLE GUEST PHONE TEMPLATES ................................................................................6.30
7 GENERAL USER INFORMATION
7.1 RADIO FREQUENCY INTERFERENCE....................................................................................................7.1
7.2 FCC REQUIREMENTS ................................................................................................................................7.1
7.3 TELEPHONE COMPANY INTERFACES ..................................................................................................7.2
7.4 UNDERWRITERS LABORATORIES..........................................................................................................7.3
7.5 MUSIC ON HOLD WARNING ..................................................................................................................7.3
7.6 EQUAL ACCESS REQUIREMENTS ..........................................................................................................7.3
7.7 DISA WARNING ..........................................................................................................................................7.3
LIMITED WARRANTY
Convergence: One Solution
(Voice, Data, Wireless)
1.1
OfficeServ Management
Web Browser (Data Modules)
OS7200
Manager
(Voice
modules)
Data Services
IP Router/Switch
DHCP, QoS
NAT/NAPT
Firewall, IDS
VPN
Applications
SVMi-20E
OS Call
OS Operator
OS EasySet
OS Dataview
OS Open TSP
Voice Services
TDM and
Analog sets
Softphone IP Phones Wireless
Phone
WAN
LAN
PSTN
PART 1. SYSTEM OVERVIEW
1.1 GENERAL DESCRIPTION
The Samsung OfficeServ 7200 converged communications platform offers one solution for voice, data, and wireless for the small to medium size enterprise. Although the 7200 can function as a square key system, PABX, or
hybrid,it offers much more. The OfficeServ 7200 is an “office in a box” solution providing data router and switching functions (LAN/WAN),TDM voice processing, Voice over IP integration, wireless communications, voice mail,
computer telephony integration (CTI),and much more all in one powerful platform.
The OfficeServ 7200 can be mounted in a standard 19” rack, wall mounted or set on a desktop. Media Gateway
Cards (MGI), local IP keysets, remote IP keysets and IP networking are easily and economically added as needed.
FIGURE 1-1
OfficeServ 7200
The OfficeServ 7200 offers a variety of interface cards that allow connection to the public telephone network or
to private networks.These are generally referred to as trunk cards.Proprietary digital phones called “keysets”connect to Digital Line Interface cards (DLI). In addition to these conventional digital keyset, Samsung offers IP keysets. These IP keysets use the latest Voice over Internet protocol (VoIP) technology. They are ideal for distant
(remote) locations where the digital keysets will not work. Connect to an Ethernet LAN and communicate with
the system through the Media Gateway Interface cards (MGI). The MGI allows IP phones to communicate with
TDM devices. Standard telephones generally called “single line sets”connect to single line interface cards (SLI). In
addition, DLI station ports are used to connect peripheral devices such as door phones and add-on modules.
Miscellaneous circuits are provided to allow such optional features as external paging, music on hold,background
music, and common audible devices.
All keysets utilize a single PCB with surface-mounted components assuring the highest product quality and long
life. Samsung’s customary large, easy-to-read displays and LEDs in the button design make them much easier to
use. In many instances, sophisticated features are made simple through the use of friendly display prompts or
push-on/push-off feature keys.
Expanding the OfficeServ 7200 system is both economical and easy. Begin with a single cabinet configured as a
basic Key Service Unit and then add up to one more cabinet as your business grows. Its low and medium density card design allows greater flexibility when configuring a system for the right combination of lines and stations.
A removable software cartridge (SmartMedia card) makes it convenient to upgrade to future feature packages.
1.2 SIZE AND CONFIGURATION
FIGURE 1-2
The OfficeServ 7200 is a modular and flexible system available as a single cabinet or fully expanded two cabinet
system. See figures 1-2 and 1-3.
Each cabinet has one dedicated processor slot and five universal slots. The MCP card is the main processor that
fits into dedicated slot 0 of the main cabinet.The LCP card is the local processor that fits into the dedicated slot 0
of the expansion cabinet. There is only one cabinet type. The presence of an MCP or LCP determines whether it
is a main cabinet or an expansion cabinet. In total there can be 10 universal card slots to configure the OfficeServ
7200 as required.See figure 1-4
When configuring a system to meet your requirements,select the appropriate number of interface cards listed in
Part 2 of this book to support the various types of trunks, stations,data needs, voice mail and miscellaneous functions. Your authorized Samsung Installation and Service Company has special knowledge and training to do this.
The decision to install the Samsung data modules in the OfficeServ 7200 system or use third party external data
equipment will impact the maximum system capacity. Using internal data modules will decrease total system
capacity of stations and trunks as they utilize the same 10 universal cards slots.
1.2
FIGURE 1-3
The following table indicates the maximum quantity of each circuit type allowed. However maximum quantities
are decreased by the other card types in the system. For example,the maximum number of stations is decreased
by the number of trunk cards installed. The maximum number of trunks is therefore decreased by the number of
station cards installed. Optional cards also affect the total available capacity.
OfficeServ 7200 Capacities
**Maximum capacity is shown for each circuit type.Combinations of these cards will reduce maximum capacities.
The absolute maximum practical configuration using external data equipment is: 46 trunks (2-TEPRI), 80 Keysets
(5-16DLI2), 120 ITP keysets, 32 MGI Channels (2-MGI/16) and 12 ports of voice mail with auto attendant. See card
configuration below:
ONE CABINET SYSTEM
80 Digital Telephones
120
IP Telephones
(Desk/Wireless/SofPhone)
72 Digital Trunks
80 Standard Telephones
40 Analog Trunks
80 LAN Ports
12
Ports of Voice Mail/Auto
Attendant
TWO CABINET SYSTEM
160 Digital Telephones
120
IP Telephones
(Desk/Wireless/SofPhone)
96 Digital Trunks
160 Standard Telephones
80 Analog Trunks
120 LAN Ports
12
Ports of Voice Mail/Auto
Attendant
EXPANSION CABINET
SLOT 0
LCP
SLOT 1
16DLI2
SLOT 2
MGI/16
SLOT 3
TEPRI
SLOT 4
16DLI2
SLOT 5
16DLI2
MAIN CABINET
SLOT 0
MCP
SLOT 1
16DLI2
SLOT 2
MGI/16
SLOT 3
TEPRI
SLOT 4
16DLI2
SLOT 5
SVMi-20E
MCP DAUGHTER BOARDS
DB1 DB2 DB3
MISC
1.3
OfficeServ 7200 Cabinet Configuration
1.4
Slots 1 ~ 5 are universal slots.
Front View of
the
Expansion
Cabinet
Front View of
the Main
Cabinet
Slot 0
LCP
Slot 1
Universal
Slot 2
Universal
Slot 3
Universal
Slot 4
Universal
Slot 5
Universal
Slot 0
LCP
Slot 1
Universal
Slot 2
Universal
Slot 3
Universal
Slot 4
Universal
Slot 5
Universal
Cabinet Slot Mountable Boards
Expansion Cabinet
Slot 0 LCP only
Slot 1 All boards EXCEPT for MCP, LCP, TEPRI, and LIM.
Slot 2 All boards EXCEPT for MCP, LCP, TEPRI, and WIM.
Slot 3 All boards EXCEPT for MCP, LCP, and WIM.
Slot 4
All boards EXCEPT for MCP, LCP, TEPRI, and WIM.
Slot 5
Main Cabinet
Slot 0 MCP Only
Slot 1 All boards EXCEPT for MCP, LCP, TEPRI, and LIM.
Slot 2 All boards EXCEPT for MCP, LCP, TEPRI, and WIM.
Slot 3, 4, 5 All boards EXCEPT for MCP, LCP, and WIM.
FIGURE 1-4
1.3 MAXIMUM DEVICE QUANTITIES
NOTE: Installing some combinations of these cards will reduce the maximum capacities listed above.
DEVICE TYPE MAXIMUM NOTES
Physical Ports 192 In a 2 cabinet system
Stations
Q Digital
Q Analog
Q IP
160*
160*
120
*Maximum number of stations without
any trunks. Limited by the number of
available universal slots and power supply
units.
Trunks
Q Analog
- Loop Start
Q Digital
- T1/PRI
144*
80
80
96
96/92
*Maximum number of trunks without any
stations. Limited by the number of
available universal slots.
Maximum 4 per system.
Networking Nodes
Q Using QSIG over PRI
Q Using QSIG over IP
5
15
Uses available T1/PRI card slots.
Limited by IP Address Table, MMC 820.
Media Gateway Ports 160
Required to connect an IP phone to a
TDM device including paging and
background music and ports used for networking or trunking.
Conferencing Circuits
Q 5 Party Add-On
Q Unsupervised
Q Barge-In
Q Call Record
Q AME
6
6
6
6
6
Six Conference Circuits to be shared by all
of these features.
Common Resources
Q DTMF Receivers
Q DTMF Senders
Q Analog Caller ID Senders/Receivers
Q External Music On Hold (MOH)
16
32
14
2
4 on MCP plus 12 on optional MFM board
All on MCP
Optional RCM2 daughter board
Requires CPE and optional MIS
Paging
Q Audio Output
Q Internal Zones
Q External Zones
1
5
2
1 on MIS daughter card.
(99 members each zone)
Requires customer provided equipment.
Voice Mail / Auto Attendant Ports
Q SVMi-20E
12
System can have only one SVMi-20E card
installed. Any port can be shared as
AA/VM or dedicated to AA or VM.
1.5
1.4 TECHNOLOGY
MEMORY
The system operates using stored program control.This program is stored on a 32MB SmartMedia card inserted
into the Main Control Processor card (MCP). The Smart Media card also provides space for a backup customer
database and a backup operating program.The system boots from a 1 Megabyte boot ROM and downloads the
operating program into thirty two megabytes of DRAM on the Main Control Processor (MCP) card. The customer
database is stored in four megabytes battery backed-up (super capacitor) SRAM. The SRAM is protected for
approximately 2 days.
MICROPROCESSORS
OfficeServ 7200 uses distributed processing. Its primary processor is a 32 bit Motorola MPC855T operating at a
clock speed of 50 MHz on the MCP card.This provides all the processing necessary for a single cabinet system. In
a multi cabinet system the secondary level of processing is on the LCP card for the expansion cabinet.The tertiary level of processing is done in the keysets.The digital keysets use a Hitachi H8 processor for data communication within the system.
1.5 PROGRAMMING
The OfficeServ 7200 is a self-configuring system. This means that immediately after applying power, the
OfficeServ 7200 reads the types and locations of all installed interface cards and keysets and assigns default data
to them. This data provides for system operation within a few minutes after applying power. All trunks and stations are assigned three or four digit numbers according to the settings of the switches on the MCP card and the
default numbering plan.This numbering plan is flexible and may be changed to suit customer requirements.The
installing technician customizes this default data to meet the end user’s requirements.
The system can be programmed from any LCD display keyset without interrupting system operation. There are
three levels of programming:technician, customer and station.The technician level has access to all programs and
can allow the customer access to system programs as needed.Technician and customer access levels are controlled by a different security passcodes and access procedure.
The OfficeServ 7200 also allows the use of a proprietary computer program called OfficeServ Manager (OSM).This
permits a technician to program the system using a personal computer. OSM can be used on-site to modify the
customer database or to download (save) the entire customer database to a file. This file can then be saved as a
backup and be uploaded when required to restore the database.Through the use of LAN connection, OSM can
access the OfficeServ 7200 system remotely (off-site) to make database changes or perform uploads or downloads of the customer database as if the technician were on-site.
1.6
PART 2. HARDWARE DESCRIPTIONS
2.1 SYSTEM CABINETS
The cabinets that make up the OfficeServ 7200 system are of metal construction and may be utilized as either as
an expansion cabinet or as a main cabinet / key service unit (KSU). The cabinets may be used individually or may
be stacked up to two (2) high to achieve maximum capacity.A single cabinet may be wall mounted for smaller
applications or alternatively the system may be mounted in a standard nineteen inch (19”) equipment rack.Each
cabinet is comprised of the following:
• Five (5) interface card slots
• One processor card slot
• One power supply (installed in back panel of the cabinet)
• AC power connector
• DC power (Battery Backup) connector
2.2 PROCESSOR CARDS
The OfficeServ 7200 requires a processor card or cards in order to operate.In a single cabinet OfficeServ 7200 system, only one processor card, the Main Control Processor (MCP), is required. Each expansion cabinet requires its
own Local Control Processor (LCP). These processor cards are described below.
MAIN CONTROL PROCESSOR (MCP)
The Main Control Processor (MCP) is installed in a dedicated processor slot, slot 0,of the first cabinet and has positions for three daughter boards.The first daughter board position (labeled “MIS”) can support the MIS daughter
board ONLY.The second daughter board position is only for the RCM or RCM2 daughter boards.The third daughter board position is dedicated only for the MFM daughter board.
The MCP includes without additional daughter boards the following common system resources: 4 DTMF
Receivers and 32 DTMF Senders.
Note:The four types of daughter boards mentioned above can only reside on the MCP.
LOCAL CONTROL PROCESSOR (LCP)
The Local Control Processor (LCP) card is installed in a dedicated processor slot, slot 0, of the expansion cabinet.
The LCP controls the interface boards in the expansion cabinet and communicates with the MCP. A three (3) wire
link cable connects the LCP to the MCP.
2.1
MAIN CONTROL PROCESSOR (MCP) DAUGHTER BOARD CAPABILITIES
Position Types of Daughter Boards allowed per position
MCP - D1 MIS
MCP - D2 RCM, RCM2
MCP - D3 MFM
2.2.1 PROCESSOR CARD DAUGHTER BOARDS
There are four (4) types of daughter board that can fit on the MCP card.These daughter boards will only work on
the Main Control Processor (MCP).The various daughter boards and their uses are described below.
MULTI-FREQUENCY MODULE (MFM)
The MFM Module installs in the third position of the MCP. The main purpose of the MFM daughter board is to provide DSPs for DTMF and tone detection.
• Twelve (12) DSPs for DTMF and tone detection.
R2/CID MODULE (RCM)
The R2/CID Module installs in the second position of the MCP. The main purpose of the RCM daughter board is to
provide Caller ID decoders for use with that telephone company provided service over analog trunks. A secondary use of the RCM is to provide R2 MFC senders and receivers to the system although these are not used in the
US.The system can support only one (1) RCM card.
The RCM consists of the following:
• Fourteen (14) CID receivers (for use with Caller ID on analog trunks)
R2/CID-Tx MODULE (RCM2)
This card has the same functionality as the RCM plus DSPs to transmit CID information to analog station ports.
The RCM2 consists of the following:
• Fourteen (14) CID receivers
• Sixteen (16) CID senders
MISCELLANEOUS FUNCTION MODULE (MIS)
The Miscellaneous Function Module (MIS) daughter board installs in the first position on the MCP card.The MIS
daughter board is used to provide external music on hold/audio inputs (radios,digital announcers, etc.), external
paging auto output, loud bell, common bell and programmable dry contact closures. Only one MIS per system is
allowed.
The MIS consists of the following:
• Two (2) external music/audio inputs
• One (1) external paging audio output
• One (1) loud bell audio output
• One (1) common bell relay contact closure
• Two (2) software programmable relay contact closures
2.2.2 SMARTMEDIA CARDS
An OfficeServ 7200 system must have a SmartMedia card installed in the main control processor (MCP) as the
SmartMedia card contains the system operating software.The SmartMedia card can also be used to store a backup customer database to supplement the database stored on the MCP card.In addition the SmartMedia card can
store backup copies of the operating software for the LCP, and TEPRI cards.
2.2
2.3 INTERFACE CARDS
These cards provide the interface connections for telephone lines and stations to the KSU and expansion cabinets.These cards fit into the universal card slots to configure the system as required.
2.3.1 TRUNK CARDS
8TRK BOARD
This card contains eight loop start C.O. line interface circuits with C.O. disconnect detection. It also contains the
circuitry needed for Caller ID.It can be inserted in any universal card slot in all cabinets.
TEPRI DIGITAL TRUNK BOARD
When programmed as a T1 this card provides up to 24 trunk circuits in any combination of the following:
• Loop start lines
• DID (Direct Inward Dialing)
• Ground start lines
• E & M tie lines or two way DID calling
When the card is programmed as a PRI it will provide 23 bearer channels and 1 data channel (23B+D).This card
can be installed in slots 3, 4, and 5 of main cabinet and slot 3 in the expansion cabinet.This card is also used for
networking to other systems (QSig/PRI networking)*. A maximum of 4 TEPRI boards can be installed per system.
MGI (MEDIA GATEWAY INTERFACE)
The MGI card supports up to 16 VoIP channels. THERE ARE 0 EMBEDDED ON THE CARD. 4 channels can be
added by plugging in a MGI-D daughter board. Up to four (4) MGI-D daughter boards can be added to the MGI
board,where each MGI-D daughter board provides 4 voice channels.
The MGI3 has the following capabilities:
• IP Phones
• IP Networking (Network multiple systems over an IP Network)*
• G.729 (8K) CODEC, G.723.1,G.711, G.729A CODECs
• IP Trunking (SIP/H.323)
• T.38 Fax CODEC
• Inband or Out-of-band signaling of DTMF tones
Note:The MGI can go in any universal slot in any cabinet. Maximum 10 per system.
*The OfficeServ 7200 can network using QSig over PRI and QSig over IP to other Samsung iDCS Release 2 systems
or 7200 systems.
2.3
2.3.2 STATION CARDS
8DLI
This card is an eight circuit digital station interface card that provides 2B+D service when installed in any universal card slot in all cabinets. Keyset daughter boards will only work when connected to this card.
16DLI2
This card is a sixteen circuit digital station interface card that provides 1B+D service when installed in any universal card slot in all cabinets. Keyset daughter boards will not work when connected to this card.
8SLI
This card is a eight circuit analog station interface for industry standard single line telephones or other analog
peripheral devices.The 8SLI does not contain any over-voltage protection and is not qualified as OPX.It also does
not contain DTMF receivers, but shares system DSP resources. It can be inserted in any universal card slot in all
cabinets. Each port on this card is intended for connection to one telephone. Connecting multiple telephones to
a port may result in incorrect operation or damage to the card.This card supports Power Fail Transfer feature. See
the installation manual for details.
16SLI2
This card is a sixteen circuit analog station interface for industry standard single line telephones or other analog
peripheral devices. The 16SLI does not contain any over-voltage protection and is not qualified as OPX. It also
does not contain DTMF receivers,but shares system DSP resources. It can be inserted in any universal card slot in
all cabinets. Each port on this card is intended for connection to one telephone.Connecting multiple telephones
to a port may result in incorrect operation or damage to the card.This card supports the Power Fail Transfer feature. See the installation manual for details.
16MWSLI
This card is a sixteen circuit analog station interface for industry standard single line telephones that require operation of an industry standard message waiting lamp with a voltage range of 85 ~ 96 VDC.The lamp can be programmed to be on continuously or flash at a programmable rate of 100ms to 2000ms ON/OFF times. The
16MWSLI does not contain any over-voltage protection and is not qualified as OPX.It also does not contain DTMF
receivers,but instead shares the system DSP resources. It can be inserted in any universal card slot in all cabinets.
Each port on this card is intended for connection to one telephone. Connecting multiple telephones to a port
may result in incorrect operation or damage to the card.This card supports the Power Fail Transfer feature. See
installation manual for details.
8COMBO
This card has a combination of eight dedicated digital stations ports (1B+D) for Samsung Digital Keysets and
eight dedicated analog station ports for industry standard single line telephones or other analog devices. This
card installs in any universal slot in any cabinet.A maximum of 10 8COMBO cards can be installed per system.
2.4
2.3.3 SPECIAL FEATURE CARDS
SVMi-20E
The SVMi-20E is designed to meet the demands of the sophisticated voice mail user with-out sacrificing simplicity. The SVMi-20E is a self contained plug in (In-Skin) Auto Attendant and Voice Mail card.
The SVMi-20E may act as an Auto Attendant system only, a Voice Mail System only, or both. The SVMi-20E is
equipped with 4 Ports built onto the main PCB assembly and can handle 4 calls simultaneously.The SVMi-20E can
currently (at the time of this writing) be upgraded to 8 and/or 12 Ports by adding one or two 4 Port VPMs to handle up to either 8 and/or 12 calls simultaneously.
On the SVMi-20E unit, no external line or power connection is necessary as it is an In-Skin product.The power and
telephone connections are accomplished directly through the phone system on the backplane edge connectors.
Because the SVMi-20E does not draw from the -48DC supply it has a Zero (0) SEPU rating under all possible configurations.
Currently the Message Storage capacity, on the SVMi-20E is approximately 7 hours with the 128MB Compact Flash
configuration or approximately 140 hours with the Hard Drive configuration.
The modular design of the SVMi-20E allows it to be expanded to add voice ports as needed. Only one SVMi-20E
card can be installed in a system and another voice mail system can NOT be used in combination with the SVMi20E.
4WLI
The 4WLI card is an interface card providing a wireless solution for the OfficeServ 7200 system. It provides the
wired interface between the OfficeServ 7200 system and up to 4 WBS24s (WLAN Base Station 2.4 GHz) per card.
The wired interface uses 2B+1D DASL (Digital Adapter Subscriber Loops), and communicates with the MCP card
using DPRAM (Dual Ported RAM).
A maximum of three (3) 4WLI card can be installed in the OfficeServ 7200.The 4WLI can interoperate a maximum
of 4 WBS24s. Since two DASL lines are connected to one WBS24, four simultaneous phone calls are possible
through each of the WBS connections.Therefore,one 4WLI board can support a maximum of 16 voice channels.
2.5
2.3.4 DATA CARDS
WIM (WAN INTERFACE MODULE)
The WIM is a data router module that transmits/receives data to and from the external internet. It provides 3 WAN
(Wide Area Network) interfaces for connecting to external networks plus a DMZ port (De-militarized Zone).
One WIM module can be installed per system.The WIM must be installed in slot 1 of either cabinet.
• Routing Functions: Static Routing,Dynamic Routing (RIP, OSPF), Inter-VLAN routing,Multicast IGMP
• Network Functions: NAT/NAPT,Firewall, IDS,VPN, QoS
LIM (LAN INTERFACE MODULE)
The LIM is a data switch offering 16 10/100 Base-T, auto sensing,full-duplex LAN ports.The LIM can connect to the
WIM via system backplane.The LIM is the ideal device for providing a private Local Area Network for connecting
PCs, servers, IP phones (local), MCPs, MGI or any IP device.
The LIM can be managed or unmanaged. For the LIM to be managed (by the WIM) it must be installed in slot 2
with a WIM in slot 1.A managed WIM offers features like VLAN (802.1Q),IGMP Snooping and Layer 2 QoS.
The LIM can be installed in slots 2 through 5 of either cabinet (maximum 8 per system), however there can only
be one “managed” LIM per system.
4DSL CARD
The 4DSL card uses VDSL technology to extend the range of ethernet data transmission distances. This card provides 4 ports that can connect to a standard telephone twisted pair wire (tip and ring) on each port.The LAN port
connects to the Local Area Data Network.
The phone wire pair can be extended to 1 Km. Data from the LAN is transmitted over t he standard telephone
twisted pair wire which terminates into a Samsung VDSL modem (ordered separately).
• Transmission distance: 1 Km
• 0~300 m: Downstream 30 Mbps,Upstream 10 Mbps
• 300m~1 Km: Downstream 20 Mbps,Upstream 3 Mbps
This card can be installed in slots 1 through 5 of either cabinet (maximum 10 per system).
2.6
2.4 STATION EQUIPMENT
2.4.1 iDCS SERIES EQUIPMENT
iDCS 28D KEYSET (See Figure 2–1)
• 32 character display (2 x 16) with three associated soft keys and
a scroll key
• 28 programmable keys with tri-colored lights
• Four fixed function keys
• Terminal Status Indicator
• Built-in speakerphone
• Eight selectable ring tones
• UP/DOWN buttons for digital control of speaker, handset and
ringer volumes
• Desk- or wall-mounted
• Available in dark gray or light gray
iDCS 18D KEYSET (See Figure 2–2)
• 32 character display (2 x 16) with three associated soft keys and
a scroll key
• 18 programmable keys with tri-colored lights
• Four fixed function keys
• Terminal Status Indicator
• Built-in speakerphone
• Eight selectable ring tones
• UP/DOWN buttons for digital control of speaker, handset and
ringer volumes
• Desk- or wall-mounted
• Available in dark gray or light gray
iDCS 8D KEYSET (see Figure 2–3)
• 32 character display (2 x 16) with three associated soft keys and
a scroll key
• 8 programmable keys with tri-colored lights
• Four fixed function keys
• Terminal Status Indicator
• Built-in speakerphone
• Eight selectable ring tones
• UP/DOWN buttons for digital control of speaker, handset and
ringer volumes
• Desk- or wall-mounted
• Available in dark gray or light gray
Note:This keyset type cannot use keyset daughter boards or the 14 button strip.
2.7
FIGURE 2-1
FIGURE 2-2
FIGURE 2-3
iDCS 64B AOM (See Figure 2–4)
• 64 programmable keys with red lights
• A maximum of 2 can be assigned to any keyset to provide additional programmable keys
• A maximum of 4 per system
• Available in dark gray or light gray
iDCS 14B STRIP (See Figure 2–5)
• 14 programmable keys with red lights
• A maximum of one can be added to any 28D or 18D keyset to provide
additional programmable keys
• Available in dark gray or light gray
iDCS KDB-DIGITAL LINE INTERFACE (FKDBD)
This is a daughterboard that can be installed only in the 18 or 28 button keyset.The FKDBD will provide one additional DLI circuit for the connection of any digital station device such as a keyset, add-on module or DPIM. This
FKDBD will only operate when the keyset is connected to an 8 port DLI card so it can use the second B channel.
Each port on this card is intended for connection to one telephone. Connecting multiple telephones to a port
may result in incorrect operation or damage to the card.
Note: Only one KDB can be installed on a keyset.
iDCS KDB-SINGLE LINE INTERFACE (FKDBS)
This is a daughter board that can be installed only in the 18 or 28 button keyset.The FKDBS will provide one additional SLI circuit for the connection of any standard telephone device.This FKDBS will only operate when the keyset is connected to an 8 port DLI card it can use the second B channel. Each port on this card is intended for connection to one telephone.Connecting multiple telephones to a port may result in incorrect operation or damage
to the card.
Note:The circuitry on a FKDBS does not provide a loop open disconnect signal or have the over-voltage protection necessary for OPX operation. Only one KDB can be installed on a keyset.
2.8
FIGURE 2-4
FIGURE 2-5
iDCS KDB-FULL DUPLEX (FKDBF)
This is a daughter board that can be installed only in the 18 or 28 button keyset. The standard speakerphone
mode of operation for a iDCS keyset is “half duplex”.This means that you cannot transmit and receive speech at
the same time. Adding a FKDBF to your keyset will convert the speakerphone into full duplex mode enhancing
its operation.The FKDBF does not require a second “B” channel like the FKDBD or FKDBS and so can be used on a
16 DLI2 card.In addition the FKDBF may have up to three (3) external microphones attached to it for conference
room type applications. These microphones require an “EXTMIC” key programmed on the keyset to activate or
deactivate them.
Note: Only one KDB can be installed on a keyset.
DOOR PHONE INTERFACE MODULE (DPIM) & DOOR PHONE
(see Figures 2–6 and 2–7)
• The DPIM adapts any DLI circuit for use with the door phone unit
• Commonly used to request entry through locked doors (interior or exterior) or as a room monitoring box
• Provides contact control to be used with customer-provided electric door lock
• Door phone is wall-mounted
• Door phone is weather resistant
2.4.2 DCS SERIES EQUIPMENT
The OfficeServ 7200 system is compatible with the following models of Samsung’s earlier DCS Keyset family:
• LCD 24B
• LCD 12B
• 7B Keyset
• 32B Add-On-Module
• 64 Button Module
• Eight selectable ring tones
• Desk- or wall-mounted
• Available in almond or charcoal
2.9
FIGURE 2-7
FIGURE 2-6
2.4.3 OfficeServ™ ITP-5000 SERIES EQUIPMENT
ITP-5012L IP KEYSET (See Figure 2–8)
• Built-in speakerphone
• Five fixed function keys
• 3 Inch x 2.25 LCD display with twelve associated soft
keys and a scroll wheel
• UP/DOWN buttons for digital control of speaker, handset and ringer volumes
• Eight selectable ring tones
• Navigation key
ITP-5021D IP KEYSET (See Figure 2–9)
• 32 character display (2 x 16) with three associated soft
keys and a scroll key
• Built-in speakerphone
• 21 programmable keys with tri-colored LEDs
• Five fixed function keys
• UP/DOWN buttons for digital control of speaker, handset and ringer volumes
• Eight selectable ring tones
• Desk or wall-mounted
2.4.4 OfficeServ™ SOFTPHONE
Samsung OfficeServ™ Softphone is a software-based application that turns your computer into a full-featured
Samsung IP telephone. It is installed directly onto your laptop or desktop PC running Microsoft Windows XP or
2000 operating system.Once a USB headset or a USB handset is connected; the Softphone delivers virtually identical functionality as the ITP-5012 L and ITP-5021D desktop ITP phones.
OfficeServ™ Softphone is ideal for telecommuter and mobile users. Remote workers can simply connect their
laptop to the corporate network,snap in a USB headset, and function as if they were in their own office. They can
place, receive, and handle calls on both the internal and external network, providing a truly portable and practical solution.
2.10
FIGURE 2-9
FIGURE 2-8
2.4.5 OfficeServ™ Wireless
WIRELESS ACCESS POINT (WBS24 COMBO) (See Figure 2–10)
The wireless access point
(WBS24 Combo) provides the
wireless coverage to the building. It supports IEEE 802.11b
WLAN standard for both voice
and data. It gives IP packets priority to the voice. The quality of
the service for voice is always
guaranteed. It takes wireless
voice IP packets from the wireless handset and converts them
to the TDM digital packet and
send to the OS 7200 system.
Highlights of WBS24 Features
• Easy to manage
All access points programming are done through the MMCs.Users can use either KMMC or PCMMC to do the
programming.
• Support 4 voice calls simultaneously
It can handle 4 simultaneous voice conversations per access point.Built-in LEDs indicate the voice channels
usage.
• Adjustable transmission power to accommodate demand coverage or density
5 levels of power adjustment: from 10 mW/10 dBm to 100 mW/20dBm
• Built-in 128-bit WEP security and default hidden system ID (SSID)
• Built-in Web server for status monitor and software upgrading
Software upgrade can be done through wireless connection. There is no need to remove the unit or make
physical wire connection to perform software upgrade.
• One connectors for voice and power and one connector for data
The cable to WLI supplies in-line power and supports voice application.Optional data connection to the data
network can be resided in complete different subnet.
2.11
FIGURE 2-10
WIRELESS INTERNET PHONE (WIP-5000M HANDSETS) (see Figure 2-11)
Wireless Internet Phone (WIP-5000M) is a compact handheld unit that works within the Samsung OfficeServ Wireless
system. The three ounce handset comes with a rich set of
features. Its graphical display and menu-driven function
make it very simple to use.The handset package comes with
a two-hour fast charging unit, a leather carrying case and a
headset with hook switch control.
Highlights of WIP-5000M Features
• Caller name and number display
• Call Waiting
• Voice mail indication
• Hot key for voice mail access
• System hold
• Call transfer
• Call forward
• Call mute
• Call pick up
• Do not disturb
• Dynamic soft keys
• Hard keys for TRANSFER, HOLD, and CONFERENCE
• Redial
• Pre-dial
• Local phone book with room for 64 numbers - alphanumeric.
• Hot key for vibrator function (*)
• 32 call log (incoming & outgoing)
• Adjustable volume
• 10 different ringer tones and adjustable ringer volume
• Hot key for keypad lock/un-lock (#)
• Microphone mute key
• Talk/standby time 2.5/25 hours
• 2 hours fast charger
• Spare battery slot in charger
• Weight 3.2 oz including battery
• Support two system registration
• Built-in Web server for status monitor and software upgrading
• Software upgrade through wireless connection
2.12
FIGURE 2-11
PART 3. SPECIFICATIONS
3.1 ELECTRICAL SPECIFICATIONS
POWER SUPPLY UNIT
The Power Supply Unit (PSU) is installed in the cabinet of the OfficeServ 7200. The PSU supplies the power of
-48 V DC received from the external power supply unit to each board. The rating is as follows.
• RATING: AC220-240 V; 6A; 50/60 Hz or DC48 V 3 A
• RATING: AC100-120 V; 6 A; 50/60 Hz or DC48 V 3 A
The specifications of the power I/O are shown in the table below.
3.1
3.1a I/O VOLTAGE of the PSU
PSU (OfficeServ 7200)
Input Voltage
110 V AC
-48 VDC (for Battery Backup)
Output Voltage
-48 V/2.2 A
-54 V/0.4 A Backup
+5 V/8 A
+3.3 V/10 A
+12 V/0.4 A
-56 V Backup 0.4 A
FIGURE 3-1
3.2 DIMENSIONS
The OfficeServ 7200 consists of two cabinets, main cabinet and expansion cabinet, as shown in the figure below:
Note:When the cabinets are rack mounted, the rack mount bracket will add some heighth to the system.
3.2
FIGURE 3-2
Main Cabinet
Expansion
Cabinet
HEIGHT WIDTH DEPTH
OfficeServ 7200 Main Cabinet 4.87” 17.32” 16.14”
OfficeServ 7200
Main Cabinet + Expansion Cabinet
9.74” 17.32” 16.14”
3.3 ENVIRONMENTAL LIMITS
OPERATING TEMPERATURE 32—113 °F / 0—45 °C
STORAGE TEMPERATURE 14—122 °F / --10—50 °C
HUMIDITY 10%—90% Non-Condensing
*This the maximum distance a door phone can be from the DPIM.The DPIM can be up to 900 cable feet from the
KSU.The total distance must not exceed 1230 feet.
3.5 RINGS AND TONES
3.5.1 RING CYCLES
The OfficeServ 7200 provides the trunk line rings, station rings, door rings, and alarm rings. The ON/OFF cycle of
each ring is shown in the table below (it is different according to the country, and can be modified by MMC programming).
Note:The ON/OFF cycle can be adjusted by changing the values of the system database.
3.5.2 RING
The output voltage and frequency of the ring signals in the OfficeServ 7200 are as follows:
• Output voltage: 75 Vrms Square Wave (Built in SLI)
• Frequency: 20 or 25 Hz
The OfficeServ 7200 provides the users with various tones to notify the users of the status of functional operations.The ON/OFF cycles of currently specified tones are shown in the table on the next page.
3.3
3.4 CABLE REQUIREMENTS
EQUIPMENT CABLE AWG MAX FEET MAX METERS
DIGITAL KEYSET 1 PR.TWISTED 24 1300 400
ADD-ON MODULE 1 PR.TWISTED 24 1300 400
SINGLE LINE STATION 1 PR.TWISTED 24 3000 1 KM
DOOR PHONE 2 PR.TWISTED 24 330* 100
3.5.1a SYSTEM RING CYCLES
RING ON/OFF CYCLE
TRUNK LINE RING 1000/2000 ms
STATION RING 400/200/400/3000 ms
DOOR RING 400/200/400/200/400/2000 ms
ALARM RING 400/200/400/200/400/200/400/1000 ms
Note:The ON/OFF cycle can be adjusted by changing the values of the system database.
*Overrides headset mode.
**DCS model keysets only.
3.4
3.5.3 SYSTEM TONES
TONE ON/OFF CYCLE
DIAL TONE 1000/250 ms
BUSY TONE 500/500 ms
DO NOT DISTURB TONE 250/250 ms
RING BACK TONE 1000/2000 ms
CALL PARK TONE CONTINUOUS
CONFIRMATION/CAUTION/BARGE-IN TONE 50/50 ms
CALL BACK/HOLD TONE 500/3500 ms
RING BACK TONE 1000/2000 ms
ERROR/NUMBER UNOBTAINABLE TONE 250/250 ms
MESSAGE CAMP ON TONE CONTINUOUS
3.6 KEYSET LED INDICATIONS
CONDITION LED COLOR LED ON LED OFF
LINE IDLE OFF — OFF
LINE IN USE RED / GREEN STEADY —
RECALL AMBER 500 ms 500 ms
CALL ON HOLD RED / GREEN 500 ms 500 ms
RINGING C.O.CALL GREEN 100 ms 100 ms
RINGING INTERNAL CALL GREEN 100 ms 100 ms
DND INDICATION RED 112 IPM for 500 ms 500 ms
OPERATOR CALLS RED 100 ms 100 ms
ANS / RLS (DND)* RED 112 IPM for 500 ms 500 ms
ANS / RLS (HANDSET MODE)** RED STEADY —
TRSF (FORWARD ALL)** RED STEADY —
3.5
Station Groups 40
Trunk Groups 30
UCD Groups 20
Station Group Members 48
Unconditional Group Members 32
Trunk Group Members 99
Internal Page Members 99 x 5
External Page Members 8 x 4
Toll Restriction Entries 500
Toll Allowance Entries 500
DID Translation Entries 999
Authorization Code Entries 500
Account Code Entries 999
Station Groups 40
LCR Digit Entries 2000
LCR Modify Digit Tables 200
LCR Time Tables 4
LCR Time Bands 4
LCR Route Tables 32
Alarm Reminder Buffers 3
Speed Dial Entries 2000
System Buffers (MAX) 500 / 950
Station Buffers (MAX) 50
CID Review Buffers 2000
CID Abandon Lists 100
CID Name Translation Entries 1000
OfficeServ 7200 Feature Capacities
Call Buttons per Station 8
Call Logs Entries 2000
Call Log per Station 50
Tenant Groups 2
Ring Plans 6
Programmed Messages 20 (15+5)
AOM Pairs per Station 4
Call Cost Digit Entries 500
Call Cost Rate Tables 8
PBX Access Code Entries 5
Special Code Entries 10
Emergency/Override Code
Entries
8
Holiday Entries 60
Class of Service 30
LCR Classes 8
Message Waiting per Station 5
Conference Groups 6
Conference Group Members 5
Pickup Groups 99
Internal/External Page Zones 5/4
Redial & External FWD Dial Digits 18
IP Keysets 120
Virtual Extensions 62
Text Messages 10/100
PART 4. BUSINESS FEATURE PACKAGE
SYSTEM FEATURES
Account Code Entry
Forced - Verified
Forced - Not Verified
Voluntary
Account Code Key
Account Code Key - One Touch
Administrator Program Key
All Call Voice Page
Attention Tone
Audio Message with Alarm
(Timer) Reminder
Authorization Codes
Forced
Voluntary
Auto Answer on CO
Auto Attendant†
Automatic Call Distribution (ACD)
Automatic Hold
Background Music
Branch Group
Call Activity Display
Call Center
Agent Busy/Manual Wrap-Up Key
Agent PIN (ID) Numbers
Agent Login & Logout
Automatic Logout
Automatic Wrap-Up Timer
Priority Call Queuing
Embedded Reporting Package
Agent Statistics
Call Statistics
Group Supervisors
Printed Reports
OfficeServ DataView
UCD Statistics
UCD Monitoring
Wall-Style Display Windows
Call Costing
Caller Identification†
Automatic Number Identification (ANI)
Caller ID
Calling Line Identification (CLI)
PRI
Caller ID Features
Name/Number Display
Next Call
Save Caller ID Number
Store Caller ID Number
Inquire Park/Hold
Caller ID Review List
Investigate
Abandon Call List
Caller ID on SMDR
Number to Name Translation
Caller ID to PSTN
Caller ID to Analog Port
Call Forwarding
All Calls
Busy
No Answer
Busy/No Answer
Forward DND
Follow Me
External
To Voice Mail
Preset Destination
Preset Forward Busy
Call Hold
Exclusive
System
Remote
Call Park and Page
Call Pickup
Directed
Groups
Established
Call Recording
Call Waiting/Camp-On
Caller Emergency Service ID (CESID)
Centrex/PBX Use
Chain Dialing
Chain Forward
Class of Service
Common Bell Control
Computer Telephony Integration (CTI)
OfficeServ™ Link
OfficeServ™ DataView
OfficeServ™ EasySet
OfficeServ™ Call
OfficeServ™ Operator
OfficeServ™ Softphone
Conference Group
Customer Set Relocation
Data Security
Database Printout
Daylight Saving Time-Automatic
Dialed Number Identification Service (DNIS)
Direct In Lines
Direct Inward Dialing (DID) T1
Day/Night Routing
Busy or Camp-On Option
MOH Source
DID Call Limits
Direct Inward System Access (DISA)
Direct Trunk Selection
Directory Names
DISA Security
Distinctive Ringing
Door Lock Release (Programmable)
Door Phones
E & M Tie Lines T1
Executive Barge-In (Override)
With Warning Tone
Without Warning Tone
Trunk Monitor or Service Observing
External Music Interfaces
External Page Interfaces
Flash Key Operation
Flexible Numbering
Ground Start Trunks (T1)
Group Busy Setting
Hot Line
In Group/Out of Group
Incoming Call Distribution
Incoming/Outgoing Service
Individual Line Control
IP Keysets
ISDN Service
Primary Rate Interface (PRI)
LAN Interface
Least Cost Routing
4.1
Live System Programming
From any Display Keyset
With a Personal Computer
Meet Me Page and Answer
Memory Protection
Message Waiting Indications
Message Waiting Key
Microphone On/Off per Station
Mobility Solution
Multiple Language Support
Music on Hold—Flexible
Music on Hold—Sources
Networking
QSIG over IP
QSIG over PRI
Operator Group
Overflow
Operator
Station Group
Override Codes
Paging
Internal Zones (5)
External Zones (4)
All External
Page All
Park Orbits
Prime Line Selection
Priority Call Queuing
Private Lines
Programmable Line Privacy
Programmable Timers
Recalls
Recall to Operator
Redial Review
Remote Programming—PC
Ring Modes
Time Based Routing–Plans
Automatic / Manual
Holiday Schedule
Temporary Override
Ring Over Page
Secretary Pooling
Single Line Connections
Speed Dial Numbers
Station List
System List
Speed Dial by Directory
Station Hunt Groups
Distributed
Sequential
Unconditional
Station Message Detail Recording (SMDR)
Station Pair
System Alarms
System Maintenance Alarms
System Directory
Tenant Services (2)
Toll Restriction
By Day or Night
By Line or Station
Eight Dialing Classes
Special Code Table
Toll Restriction Override
Tone or Pulse Dialing
Traffic Reporting
Transfer
Screened/Unscreened
Voice Mail Transfer Key
With Camp-On
Trunk Groups
Uniform Call Distribution (UCD)
Universal Answer
Virtual Extensions
Voice Mail
Inband Signalling
Integrated (In-Skin)
VoIP
Walking Class of Service
Wireless Handsets—See Mobility Solution
†Requires optional hardware and/or software.Ask your dealer for details.
4.2
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