4-1
Samsung Electronics
4. Troubleshooting
4.1 How to use DCU
4.1.1 DCU Setup.......................................Page(4-2)
4.1.2 Code.................................................Page(4-2)
4.1.3 Self Diagnostic Mode......................Page(4-3)
4.1.4 Self Test Button.................................Page(4-4)
4.1.5 Paper Path Layout............................Page(4-4)
4.2 The cause and solution of Bad image
4.2.1 Vertical Black Line and Band...........Page(4-5)
4.2.2 Vertical White Line............................Page(4-5)
4.2.3 Horizontal Black Band......................Page(4-6)
4.2.4 Black/White Spot..............................Page(4-6)
4.2.5 Light Image.......................................Page(4-7)
4.2.6 Dark Image or a Black .....................Page(4-7)
4.2.7 Uneven Density................................Page(4-8)
4.2.8 Background.......................................Page(4-8)
4.2.9 Ghost (1)...........................................Page(4-9)
4.2.10 Ghost (2)..........................................Page(4-9)
4.2.11 Ghost (3)...........................................Page(4-10)
4.2.12 Ghost (4) .........................................Page(4-10)
4.2.13 Satins on the Face of Page............Page(4-10)
4.2.14 Satins on Back of Page ..................Page(4-11)
4.2.15 Blank Page Print out (1)..................Page(4-11)
4.2.16 Blank Page Print out (2)..................Page(4-11)
4.3 The cause and solution of the bad discharge
4.3.1 Wrong Print Position........................Page(4-12)
4.3.2 JAM 0...............................................Page(4-12)
4.3.3 JAM 1...............................................Page(4-13)
4.3.4 JAM 2...............................................Page(4-13)
4.3.5 Multi-Feeding...................................Page(4-14)
4.3.6 Paper rolled in the fuser..................Page(4-14)
4.3.7 OPC..................................................Page(4-15)
4.4 The cause and solution of the malfunction
4.4.1 All LEDs blinking (Fuser Error)........Page(4-16)
4.4.2 All LEDs blinking (SCAN ERROR)..Page(4-16)
4.4.3 Not function of the gear of the fuser due to melt-
ing away............................................Page(4-17)
4.4.4 Paper Empty.....................................Page(4-17)
4.4.5 Paper Empty without indication.......Page(4-17)
4.4.6 Cover Open ......................................Page(4-18)
4.4.7 No lamp on when the cover is open
...........................................................Page(4-18)
4.4.8 Defective motor operation................Page(4-19)
4.4.9 No Power..........................................Page(4-19)
4.4.10 Vertical Line Getting Curved..........Page(4-20)
4.5 Toner Cartridge Service
4.5.1 Precautions on Safe-keeping of Toner Cartridge
..........................................................Page(4-21)
4.5.2 Service for the Life of Toner Cartridge
..........................................................Page(4-21)
4.5.3 Service for Judgement of Inferior Expendables
and the Standard of Guarantee......Page(4-21)
4.5.4 Signs and Measures at Poor toner cartridge
..........................................................Page(4-22)
4.6 The cause and solutions of bad environment
of the software
4.6.1 The printer is not working (1)...........Page(4-25)
4.6.2 The printer is not working (2) ..........Page(4-26)
4.6.3 Abnormal Printing.............................Page(4-27)
4.6.4 SPOOL Error ...................................Page(4-28)