Samsung ITP-5107SIP User Manual
ITP-5107S
IP Keyset
User Guide
ITP-5107S User Guide
For
OfficeServ™ 100, OfficeServ™ 500,
OfficeServ
™ 7000 Series
05/2006
Copyright 2006 Samsung Telecommunications America.
All rights reserved. No part of this manual may be reproduced in any form or by any means—graphic,
electronic or mechanical, including recording,taping, photocopying or information retrieval systems—
without express written permission of the publisher of this material.
Samsung Telecommunications America reserves the right without prior notice to revise information in
this guide for any reason. Samsung Telecommunications America also reserves the right without prior
notice to make changes in design or components of equipment as engineering and manufacturing
may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from
the erroneous interpretation or use of information presented in this guide.
TABLE OF CONTENTS
ABOUT THIS BOOK ....................................................................................1
THINGS YOU SHOULD KNOW ................................................2–6
ASSEMBLING YOUR KEYSET ........................................................7
ITP-5107S SETUP....................................................................................8–13
OUTSIDE CALLS
Making an Outside Call ................................................................................................14
Answering an Outside Call..........................................................................................14
Universal Answer ..........................................................................................................14
Recall/Flash ......................................................................................................................15
Busy Line Queuing with Callback ............................................................................15
Canceling Callback ........................................................................................................15
INTERCOM CALLS
Calling Other Stations ..................................................................................................16
Answering Intercom Calls ..........................................................................................16
Answer Modes ................................................................................................................16
Busy Station Callback....................................................................................................17
Busy Station Camp-on..................................................................................................17
Calling Your System Operator....................................................................................18
CALL PROCESSING
Holding Calls ............................................................................................................19–20
Transferring Calls ....................................................................................................20–21
Transfer with Camp-On................................................................................................21
Transfer to Voice Mail....................................................................................................21
Call Waiting ......................................................................................................................21
Conference Calls ............................................................................................................22
Forwarding Calls......................................................................................................23–24
Call Pickup ........................................................................................................................25
My Group Pickup............................................................................................................25
Privacy Release................................................................................................................26
DIALING FEATURES
Speed Dialing ..................................................................................................................27
Programming Personal Speed Dial Numbers ..............................................27–28
One Touch Speed Dialing............................................................................................28
Last Number Redial ......................................................................................................28
Manual Retry with Redial ............................................................................................29
Save Number with Redial............................................................................................29
Chain Dialing....................................................................................................................29
Automatic Redial/Retry................................................................................................29
Pulse to Tone Changeover ..........................................................................................30
Memo Redialing..............................................................................................................30
PAGING AND MESSAGING
Making an Internal Page..............................................................................................31
Making an External Page ............................................................................................31
All Page ..............................................................................................................................31
Meet Me Page..................................................................................................................32
Call Park and Page..........................................................................................................32
Messages—Set and Cancel ........................................................................................33
Returning Messages......................................................................................................33
Programmed Messages................................................................................................34
CONVENIENCE FEATURES
Do Not Disturb ................................................................................................................35
One Time DND ................................................................................................................35
Mute ....................................................................................................................................35
Background Music ........................................................................................................35
Established Call Pick-Up ..............................................................................................36
Appointment Reminder/Alarm Clock ....................................................................36
Door Phone Calls............................................................................................................37
Executive/Secretary Hotline ......................................................................................37
Group Listening ..............................................................................................................38
Account Codes ................................................................................................................38
Locking Your Keyset ......................................................................................................38
Manual Signalling ..........................................................................................................39
Off-Hook Voice Announce ..........................................................................................39
OHVA Block ......................................................................................................................40
OHVA Reject ....................................................................................................................40
In Group/Out of Group ................................................................................................40
CUSTOMIZING YOUR KEYSET
AME Password ................................................................................................................41
Auto Camp-On ................................................................................................................41
Select Ring Tone ............................................................................................................41
Change Your Passcode ................................................................................................41
Set Answer Mode (Intercom) ....................................................................................42
Set Answer Mode (CO) ................................................................................................42
Automatic Hold ..............................................................................................................42
Headset Operation ........................................................................................................42
Hot Keypad ......................................................................................................................43
Key Confirmation Tone ................................................................................................43
Rejoining a Page ............................................................................................................43
Ring Preference ..............................................................................................................43
Auto Answer CO Calls ..................................................................................................44
Display Speed Dial Name............................................................................................44
Caller ID Review All........................................................................................................44
Secure OHVA ....................................................................................................................44
DISPLAY FEATURES
Interactive Display Keys ..............................................................................................45
Directory Information ................................................................................................ 45
Call Log ..............................................................................................................................46
Dial by Name....................................................................................................................46
Call Progress Displays ..................................................................................................47
Display Number Dialed................................................................................................47
Call Duration Timer........................................................................................................47
Auto Timer ........................................................................................................................47
Timer Function................................................................................................................47
Viewing Message Indications ....................................................................................48
Alarm Reminder Messages..................................................................................48–49
Personal Speed Dial Names........................................................................................49
Station Names .................................................................................................................49
Managing Key Assignments .......................................................................................50
LCR with Clear .................................................................................................................50
Backspace with LCR ......................................................................................................50
Text Messaging ......................................................................................................51–52
Caller ID .....................................................................................................................53–57
ANI .............................................................................................................................54–57
CLI ..............................................................................................................................54–57
SVMi E-Series....................................................................................................58
Accessing your Mailbox ............................................................................................59
SVMi E-Series Subscriber Services Menu Diagram ....................................60–61
Getting Started ...............................................................................................................62
Listen to your Messages .............................................................................................62
Subscriber Services Menu .........................................................................................62
Listening to Old or New Messages .........................................................................63
Group New or Old Messages .....................................................................................64
Record and Send a Message......................................................................................64
Access Manager ......................................................................................................65
Personal Greetings ................................................................................................67
Mailbox Administration .......................................................................................69
Message Broadcast ......................................................................................................71
Personal Services ....................................................................................................72
Personal Administration Settings ............................................................................73
Keyset User Features ....................................................................................................74
Shortcuts ..........................................................................................................................76
Interactive Displays .......................................................................................................76
PERSONAL SPEED DIAL NUMBERS ............................77–78
ABOUT THIS BOOK
Samsung’s new OfficeServ Technology keyset model, ITP-5107S, is part of the
OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series.
The ITP-5107S IP keyset represents a new concept of Internet phone,in that it uses
an IP address to Send/Receive voice and data. For voice communications, the ITP5107S uses the data network line already in place in most offices and increasing
number of homes.
The ITP-5107S keysets incorporate an LCD screen, which provides important information for the user, to make using the keyset easier and more convenient.
Your keyset is the most visible part of your telephone system. Please take the time
to study this guide and to become familiar with the operation of your keyset.Keep
this guide handy, as you may need to look up instructions for infrequently used
features.
Learning to use your keyset correctly will make everyday telephone communications a breeze.
This book is written based on the factory default settings for the feature access
codes. Sometimes, due to programming requirements, these codes may be
changed. If you find that a feature code does not work as described in this book,
please contact your installation and service company to determine the correct
code.
1
THINGS YOU SHOULD KNOW
USER ORIENTATION
The ITP model telephones are called IP keysets.The IP keyset incorporates buttons
or “keys”that are used to access or activate the many features of your office phone
system. The ITP-5107S keyset incorporates 7 programmable buttons. Any of the
system features or functions can be programmed to these buttons.
The three buttons above the row of programmable buttons are soft keys. These
buttons assist in the use of the system features and functions.
Lines from the telephone company are “C.O. lines.”Calls on these lines are referred
to as “outside calls.”Your system can have individual C.O.line keys or lines may be
assigned to groups. When they are in a group, you access a line by dialing an
access code or pressing a route button.For example, dial 9 or press a “LOCAL”button to get a local outside line. If Least Cost Routing is used, pressing the “LCR”button will automatically select a preprogrammed C.O. line according to what digits
are dialed.Each line in the system is numbered, beginning with 701, then 702, 703,
etc.
Direct Station Selection (DSS) buttons are programmed to ring specific stations.
You can press a DSS button instead of dialing the extension number.
CALL INDICATIONS
The buttons on your phone have light emitting diodes (LEDs).These are tri-colored
LEDs that light green, red or amber (green and red together).
Intercom calls, also called internal calls, always appear on your CALL buttons.They
will always light green.You can have up to eight CALL buttons,but at least two are
recommended.
Outside calls appear on individual line buttons if they are assigned.When an individual line is not assigned to its own button, it will appear on a CALL button.
Your outside calls will light green on your keyset and red on other keysets. You
never lose sight of your calls while they are on hold.They stay right where you put
them and are identified with a green flashing light.
2
Some simple rules to remember:
• Any steady LED indicates the line or feature is in use.
• A fast flashing green LED indicates a new call ringing in.
• A slow flashing green or red LED indicates a call is on hold.
• A slow flashing amber LED indicates a recall to your keyset.
FULL DUPLEX SPEAKERPHONE
All ITP keysets are speakerphones. Pressing the FLASHING CALL BUTTON will
answer an incoming call on the speakerphone. Pressing the SPEAKER button will
release the call on the speakerphone.
Switching from the handset to the speakerphone is easy. Simply press the SPEAK-
ER button and hang up the handset.
VOLUME CONTROLS
The ITP-5107S keyset uses the UP and DOWN buttons to adjust the ringer volume
while the keyset is ringing, the speaker volume while the speakerphone is in use
and the handset volume while you are listening.These three levels will be stored
in memory until changed. If background music is turned on at your keyset, the volume buttons will also control the level of music. The volume of pages heard
through the speaker of a keyset can be adjusted during a page announcement by
using the volume buttons.There are 16 levels for each volume setting.The volume
of off-hook ring is controlled by a user-programmable setting.
TERMINAL STATUS INDICATOR
The terminal status indicator light is positioned on the top right corner of the keyset above the display.The terminal status indicator is a tri-colored (red, green, and
amber) light that provides greater visibility of your keysets status than the individual button LEDs. The terminal status indicator provides the following indications:
• Busy/Off Hook Steady Red
• Intercom Ring Flashing Red
• Outside Call Ring Flashing Green
• Recall Ring Flashing Amber
• Message Waiting Flashing Red
• Do Not Disturb Fast Flash Red at 1 Second Intervals
3
CONFERENCE BUTTON
The CONFERENCE button allows the user to set up a call with up to 5 parties (station or trunk).
TRANSFER BUTTON
Transfer is used to send any call to another extension in one of two ways.You can
do a screened transfer by informing the other extension who is calling or you can
do a blind transfer without notification.
HOLD BUTTON
The HOLD button maintains the call at your keyset, while enabling you to call
other stations or consult coworkers in confidence.
SPEAKER BUTTON
The SPEAKER button allows you to initiate a conversation from the keyset without lifting the handset or switch to speaker phone mode if you are currently on
handset.
FEATURE ACCESS CODES
This user guide is written based on the default access code for using system features. If the system numbering plan has been changed some of the access codes
may not be correct.Your installing company can inform you of the correct codes.
4
SYSTEM TONES
The system provides several tones to assist you. Some of these tones are already
familiar to you.
Intercom Dial Tone—A steady tone that indicates you can begin dialing.
DIAL TONE
CONTINUOUS
Ringback Tone—Indicates the station you dialed is ringing.
RINGBACK TONE—1000 ms ON/3000 ms OFF
CONTINUOUS
Busy Tone—Indicates the station you dialed is busy.
BUSY TONE—500 ms ON/500 ms OFF
CONTINUOUS
DND/No More Calls Tone—Fast busy tone indicates the station you dialed
is in the Do Not Disturb mode or cannot receive any more calls.
DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF
FOR TEN SECONDS
Transfer/Conference Tone—Indicates your call is being held and you
can dial another party.
TRANSFER/CONF TONE—100 ms ON/100 ms OFF
CONTINUOUS
Confirmation Tone—Very short beeps followed by dial tone indicate you
have correctly set or canceled a system feature.
CONFIRMATIONTONE—50 ms ON/50 ms OFF
FOR ONE SECOND
(programmable)
Error Tone—A distinctive two level beeping tone indicates you have done
something incorrectly.Try again.
ERROR TONE—50 ms of tone 1/50 ms of tone 2
FOR THREE SECONDS
5
ITP-5107S
Programmable
Buttons (7)
Soft Button
LCD Panel
Status Indicator
Scroll Button
Keyset
Support
Volume Button
Redial Button
Conference Button
Transfer Button
Hold Button
Dial Button
Microphone
Speaker Button
6
ASSEMBLING YOUR KEYSET
• Place the keyset face down on a flat surface.
• Insert notched ends of the support bracket into the channels located in the
upper section of the bottom panel. Push towards the top of the keyset to lock
in.
• Plug the handset cord into the jack marked with the symbol.
• Route the handset cord out the RIGHT side of the keyset as you look at it face
down.
• Plug an eight-conductor ethernet cable, from the wall, into the jack marked
LAN on the back of the keyset.(Connect the ITP keyset to any port on the local
network).
• Plug the power connector, from the power adapter provided, into the power
jack on the back of the keyset. The power adapter is not required if the ITP is
connected to a LAN connection that provides power over the ethernet. The
ITP-5107S supports the power over ethernet feature when it is connected to
a IEEE 802.3af compliant LAN switch or power injector port.
IMPORTANT NOTE:
• To prevent damaging the keyset, only use the Power Adapter that came with
the 5107S keyset.
• This manual assumes that the ITP keysets are connected to a functioning local
IP network. The local IP network must be able to communicate with the MCP
and MGI card in the OfficeServ 100, OfficeServ 500, or in the OfficeServ 7000
Series systems over IP. This is assumed regardless of whether the IP keyset is
on a local or remote network.
7
ITP-5107S SETUP
INITIALIZING THE ITP-5107S
Initially the ITP-5107S IP keyset will need to be setup to operate within the users
network.The Setup Menu is also used to make changes to the keyset, in the event
that the system information should change.The option chosen via scroll key will
be highlighted.
The station numbers will be automatically set by the OfficeServ 100, OfficeServ
500, and the OfficeServ 7000 Series systems once the necessary information has
been entered into the IP keyset. Enter ID and password of the server, as described
below to register the phone.
See your system administrator for specific Network and Server addresses. The
addresses necessary to set up the ITP-5107S are:
• IP Address of the ITP
• Network Gateway Address
• Subnet Mask
• IP Address of System’s MCP
• User ID
• Password
SETUP MENU
TO GET TO THE SET-UP MENU, UNPLUG THE POWER FROM THE ITP-5107S
PHONE OR UNPLUG THE LAN CABLE IF USING POWER OVER ETHERNET,
PRESS AND HOLD THE BUTTON ON THE DIAL PAD WHILE PLUGGING IN THE
POWER CORD OR LAN CABLE IF USING POWER OVER ETHERNET BACK INTO
THE PHONE. NOW RELEASE THE BUTTON.
>1.SYSTEM EASY WIZARD
2.SYSTEM INFORMATION
Other items not shown on screen when scrolling down.
3.NETWORK SETUP
4.LOAD & UPGRADE SETUP
8
5.SYSTEM SERVER SETUP
6.FACTORY RESET
6.FACTORY RESET
7.REBOOT
NAVIGATING THE MENUS
Once the IP setup menu is displayed, you can move to each menu by using the
buttons as described below:
• The [0]~[9] dial buttons are used to directly choose a menu, or sub-menu
options.
• The volume []~[] buttons are used to move the cursor up or down to
scroll through menu items.
• The SPEAKER button is used to select a menu item or to save data after entry.
It functions as an “ENTER” or “OK”button.
• The HOLD button will take you out of the current sub-menu to one menu
level up to previous screen. It functions as an “ESCAPE”or “CANCEL”button.
• In some entry fields, the HOLD button is used to backspace the cursor or to
delete entered data.
• The [] button on the dial pad is used to enter [
] between IP address octets.
9
MENU STRUCTURE
The IP SETUP MENU is configured as follows:
1. SYSTEM EASY WIZARD
This option will guide you through setting up all required parameters for connecting the ITP keyset to your system.
2. SYSTEM INFORMATION
1. Version Info: Provides boot rom, software, DSP, and hardware version
information.
2. Network Info: Displays network mode, IP address of phone, network,and
gateway information.
3. Netmask
4. Gateway
Note that items 2 to 4 are only displayed when setting Manual IP.
3. NETWORK SETUP
This menu allows you to individually setup the same parameters found in the
Easy Wizard.
4. LOAD & UPGRADE SETUP
1. Upgrade TFTP Server:The IP address of the TFTP server containing the ITP
software.
2. Upgrade Start: Starts the ITP software upgrade process.
5. SYSTEM SERVER SETUP
1. Server IP Address: The MCP’s IP address.
2. Server ID: The ID assigned to your ITP (see your phone administrator for
this information).
3. Server Pass:The password assigned to your ITP (see your phone administratror for this information).
6. FACTORY RESET
This option resets ITP to factory default settings.
7. REBOOT
This option reboots the ITP.
10
SETTING THE NETWORK PARAMETERS
Utilize the following programming steps to program the ITP-5107S keyset to
operate within the users network.YOU CAN SELECT THE SYSTEM EASY WIZARD
TO PROGRAM ALL REQUIRED NETWORK PARAMETERS IF YOU WANT TO SET
UP THESE PARAMETERS INDIVIDUALLY FOLLOW THE INSTRUCTIONS BELOW.
Network Parameter Setup
Get into the SETUP MODE as shown on page
8.From the Setup,Main Menu, select [3.NET-
WORK SETUP] to set or modify the network
parameters. Scroll to this option using the
volume []~[] button and press SPEAKER.
Select the Network Mode Setup and press
SPEAKER, the LCD will display this message.
•If [1.MANUAL IP] is selected,the user must enter the IP address of the IP key-
set. Then enter the subnet mask, and gateway value for the customer network.
•If[2. DHCP] is selected, the IP address, subnet mask, and gateway value will
be obtained automatically (if a DHCP server is present).
3.NETWORK MODE SET UP
>1.MANUAL IP
2.DHCP
Setting IP Manually
• From the “Network Mode Setup” Menu,
select [1. MANUAL IP] and press
SPEAKER. Next, press the HOLD button
twice to get to the NETWORK SETUP
MENU as seen here.
Enter the IP keyset’s IP address, the network’s netmask and gateway as shown.
1.NETWORK MODE SET UP
2.IP ADDRESS SET UP
3.NETMASK SETUP
4.GATEWAY SETUP
• Select the [2. IP ADDRESS SET UP]
menu and press SPEAKER, the LCD will
display this message and the user can
enter its IP address.
Check if there is any currently saved IP address of the phone on the LCD.If the IP
address has not been set, the LCD displays nothing. The user can enter the IP
address using [0]-[9] dial buttons and [] button for entering a “.” Save that IP
address by pressing the SPEAKER button. Use the HOLD button to backspace.
INPUT IP ADDRESS & PRESS OK
xxx.xxx.xxx.xxx
11
• Select the [3. NETMASK SET UP] menu
and press SPEAKER, the LCD will display
the following message and the user can
INPUT NETMASK & PRESS OK
xxx.xxx.xxx.xxx
enter a new Netmask IP address.Use the
HOLD button to backspace.
Check if there is any currently saved subnet mask address of the phone on the
LCD. If the subnet mask address has not been set, the display will show nothing.
Press any dial buttons from [0]-[9] and [] button to enter the subnet mask IP
address and then save that subnet mask IP address by pressing the SPEAKER but-
ton. Use the HOLD button to backspace.
• Select [4. GATEWAY SET UP] menu and
press SPEAKER, the LCD will display the
following message and the user can
INPUT GATEWAY & PRESS OK
xxx.xxx.xxx.xxx
enter a new gateway address.
Check if there is any currently saved Gateway IP address of the phone on the LCD.
If the gateway IP address has not been set, the LCD displays nothing.The user can
enter the gateway IP address by using [0]-[9] and [] button and can save that IP
address by pressing the SPEAKER button. Use the HOLD button to backspace.
NOTE: In the [3. NETWORK SET UP MENU],[1. NETWORK MODE SETUP] option,
when [2. DHCP] is selected the IP address, Netmask, and Gateway will not be displayed on the LCD. Press HOLD to exit to Main Menu.
Load and Upgrade Set/Modify
The fourth item [4. LOAD & UPGRADE SET UP] sets or modifies the IP phone’s
software version. Use extreme caution when upgrading the keyset. Only use this
if you are upgrading your IP keyset firmware.
Select the [4. LOAD & UPGRADE SET UP] item and move to the lower level.The
screen below is displayed.
1.UPGRADE TFTP SERVER
2.UPGRADE START
Select option [1. UPGRADE TFTP SERVER] and enter the IP address of the TFTP
server containing the ITP software. Use [0]-[9] and [] button to enter the IP
address. Press SPEAKER to save.
Select option [2. UPGRADE START] and press SPEAKER to start the upgrade
process. Press HOLD to exit.
12
System Server Setup
From the Main Setup Menu, the fifth item [5. SYSTEM SERVER SET UP] sets or
modifies settings related to registering the phone to the MCP. You can obtain this
information from your system administrator.The screen below is displayed.
1.SERVER IP ADDRESS
You can set/modify the IP address of the MCP at the [1. SERVER IP ADDRESS] item.
The screen below is displayed when you enter the item. The server IP is the IP
address of the MCP2/MCP.
INPUT SERVER IP ADDRESS
xxx.xxx.xxx.xxx
You can confirm the current IP address of the MCP at the LCD panel.The address
is left blank if it is not set. Use the dial buttons from [0]-[9], and [] to set the IP
address and press the SPEAKER button to save and exit. Select the [2. SERVER
ID] menu. Use the HOLD button to backspace.
INPUT SYSTEM ID
You must input the ID assigned to your ITP phone.See your phone system administrator to get this value.Press the SPEAKER button to save and exit.Select the [3.
SERVER PASS] item.
INPUT SYSTEM PASSWORD
You must input the password associated with your ID. See your phone system
administrator to get this value.Press HOLD to backspace.Press the SPEAKER but-
ton to save and exit.
Completion of Settings
From the main menu, select the seventh item [7. REBOOT] to save all modified
settings and reboot the ITP-5107S phone.
13
OUTSIDE CALLS
MAKING AN OUTSIDE CALL
• Lift the handset and press an idle outside line button,line group button or dial
a line access code to receive dial tone—OR—press an idle outside line button,
line group button or dial a line access code to receive dial tone through the
speaker—OR—press SPEAKER, receive intercom dial tone and dial a line
access code.
• Dial the telephone number.
• Finish the call by replacing the handset.
NOTE: You will receive No More Calls tone when you attempt to make a call and
there is no button available for that line.
• If Least Cost Routing is enabled on your phone system, this button may be
labeled LCR or accessed by dialing an access code (usually 9).
• If your system is programmed to require an authorization code before making
a call, dial plus a valid code before selecting a C.O.line.
• If your system is programmed to require an account code before making a
call, press the ACC button or dial 47 plus a valid bin number, press the ACC
button again and then select a C.O.line.See Account Codes for more information.
For more information on authorization and account codes, see your system
administrator.
NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset
or press the SPEAKER button before dialing.
ANSWERING AN OUTSIDE CALL
• Lift the handset and you are automatically connected to the ringing call.
See Ring Preference under Customizing Your Keyset—OR—press the FLASHING
CALL button to automatically answer on the speakerphone.
NOTE: If a call is flashing at your keyset but not ringing, you must press the flashing button to answer.
UNIVERSAL ANSWER
Outside lines may be programmed to ring a general alerting device. To answer
calls ringing this device, dial 67 or press the UA button.This device can operate in
any one of the six different ring plans.
NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset
or press the SPEAKER button before dialing.
14
RECALL DIAL TONE
Press the NEW button to disconnect your existing call, wait for dial tone and then
make a new call on the same line.
NOTE: If this button does not appear on your keyset, the FLASH button may be
programmed to recall dial tone.
SENDING A FLASH
While on an outside call, press the FLASH button to send a flash to the telephone
company. This is required for some custom calling features or CENTREX use.
NOTE: Flash is not available on an ISDN circuit.
BUSY LINE QUEUING WITH CALLBACK
If you receive a busy signal when you are selecting an outside line,this means that
the line or group of lines is busy.
• Press the CBK button, if programmed, or dial 44. You will hear confirmation
tone.
• When the line becomes free, the system will call you back.
• Lift the handset to answer, wait for dial tone and dial the telephone number
or speed dial number again.
NOTES:
1. A callback will be canceled if not answered within 30 seconds. If you have set
a callback, your CBK button will light.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button before dialing.
CANCELING CALLBACK
A callback will be canceled if not answered within 30 seconds. If you have set a
callback, your CBK button will light.
Your phone may have a maximum of five callbacks to lines and/or stations set at a
time.To cancel a callback:
• Press the CBK button, if programmed, or dial 44. You will hear confirmation
tone.
• While you are listening to confirmation tone,press the HOLD button. This will
cancel the oldest set callback.
NOTE: If the hot keypad feature is turned off,you must first lift the handset or press
the SPEAKER button before dialing.
15
INTERCOM CALLS
CALLING OTHER STATIONS
• Dial the extension number or group number.
• Wait for the party to answer. If you hear a brief tone burst instead of ringback
tone, the station you called is set for Voice Announce or Auto Answer. Begin
speaking immediately after the tone.
• Finish the call by replacing the handset.
NOTES:
1. If you have a DSS button assigned to an extension or station group, you may
press this button instead of dialing the number.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button before you begin dialing.
ANSWERING INTERCOM CALLS
• When your keyset rings, simply lift the handset—OR—press the FLASHING
CALL button to be connected to the calling station.
• To finish the call,replace the handset.
See Ring Preference under Customizing Your Keyset.
VOICE ANNOUNCE MODE
When another station calls you, your keyset will sound a brief attention tone and
you will hear the caller’s announcement.
• Press the FLASHING CALL button to turn on the microphone and speak
handsfree—OR— lift the handset to reply.
• To finish the call,replace the handset.
NOTE: In order for C.O. calls to be answered handsfree, AUTO ANS CO must be set
ON.
AUTO ANSWER MODE
When another station calls you, your keyset will sound a brief attention tone and
then automatically answer the call.
• Your microphone and speaker are turned on and you can speak handsfree.For
privacy,use the handset.
• To finish the call,replace the handset.
NOTE: In order for C.O. calls to be answered handsfree, AUTO ANS CO must be set
ON.
16
BUSY STATION CALLBACK
When you call another station and receive a busy signal:
• Press the CBK button, if programmed, or dial 44.
• When the busy station becomes free, your keyset will ring.
• Lift the handset to call the now idle station.
NOTES:
1. A callback will be canceled if not answered within 30 seconds.If you have set
a callback, your CBK button will light.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button before dialing.
BUSY STATION CAMP-ON
When you call another station and receive a busy signal but you do not want to
wait for a callback:
MANUAL CAMP-ON
• Press the CAMP button or dial 45.
• The called station will receive off-hook ring tone repeated every few seconds
and its first available CALL button will flash green to indicate your call is waiting.
• Wait for the called party to answer.
• The called station must release its first call or place it on hold before answering your camp-on.
NOTES:
1. If you receive No More Calls tone, that station has no available button to
accept your call. Hang up or leave a message.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button before dialing.
AUTO CAMP-ON
When you want to automatically camp on to a busy station without pressing the
camp on button every time you call a busy station, you can set your phone for
auto camp-on.
• With the handset on-hook, press TRANSFER and then dial 110.
• Dial 081 to turn on auto camp-on or 080 to turn it off.
• Press TRANSFER to store your selection.
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CALLING YOUR SYSTEM OPERATOR
• Dial 0 to call your system operator or group of operators.
• If you want to call a specific operator, dial that person’s extension number.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.
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CALL PROCESSING
SYSTEM HOLD
• When you are connected to any call, press HOLD. The call will flash green at
your keyset.If this call appears on a line button at other keysets, it will flash red
at those keysets.
• To take the caller off hold, press that button and the green flashing light will
go steady green again. Resume the conversation.
NOTE:While on a call, pressing a line button, route button or flashing CALL button
will automatically put your first call on hold and connect you to the new call. See
Automatic Hold under Customizing Your Keyset.
EXCLUSIVE HOLD
To place an outside call on hold at your phone so that other users cannot get it:
• Press the HOLD button twice.The call will flash green on your keyset and this
line will show a steady red light on other keysets.
• To retrieve the call, press the flashing green line button or press the HOLD
button a third time.
NOTE: Intercom calls will always be placed on exclusive hold.
REMOTE HOLD
When you wish to place a call on hold at another station. Press TRANSFER and a
dial the station number (or press the appropriate DSS button). Press the HOLD
button.This will place the call on system hold on an available CALL button or Line
Button at the remote station and return you to dial tone.
NOTES:
1. If the destination station does not have any free CALL buttons or line buttons
you will hear No More Calls tone and must return to the other party by pressing the TRANSFER button (or the RETURN soft key in the display).
2. Intercom calls cannot be remote held.
HOLD RECALL
If you leave a call on hold longer than the hold timer, it will recall your station. The
button that the call appears on will have a slow flashing amber light.
• When your phone rings, lift the handset or press the FLASHING CALL button
to answer the recall.
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