FULL MANUAL
HW-Q870A
Imagine the possibilities
Thank you for purchasing this Samsung product.
To receive more complete service, please register your product at
www.samsung.com/register
SAFETY INFORMATION
SAFETY WARNINGS
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE THE
COVER (OR BACK).
NO USER-SERVICEABLE PARTS ARE INSIDE. REFER SERVICING TO
QUALIFIED SERVICE PERSONNEL.
Refer to the table below for an explanation of symbols which may be
on your Samsung product.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
This symbol indicates that high voltage is present inside.
It is dangerous to make any kind of contact with any
internal part of this product.
This symbol indicates that this product has included
important literature concerning operation and
maintenance.
Class II product : This symbol indicates that a safety
connection to electrical earth (ground) is not required.
If this symbol is not present on a product with a power
cord, the product MUST have a reliable connection to
protective earth (ground).
WARNING
• To reduce the risk of re or electric shock, do not expose this
appliance to rain or moisture.
CAUTION
• TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE OF PLUG TO
WIDE SLOT, FULLY INSERT.
• This apparatus shall always be connected to a AC outlet with a
protective grounding connection.
• To disconnect the apparatus from the mains, the plug must be
pulled out from the mains socket, therefore the mains plug shall
be readily operable.
• Do not expose this apparatus to dripping or splashing. Do not put
objects lled with liquids, such as vases, on the apparatus.
• To turn this apparatus off completely, you must pull the power
plug out of the wall socket. Consequently, the power plug must be
easily and readily accessible at all times.
AC voltage : Rated voltage marked with this symbol is AC
voltage.
DC voltage : Rated voltage marked with this symbol is DC
voltage.
Caution. Consult Instructions for use : This symbol
instructs the user to consult the user manual for further
safety related information.
ENG - 2
PRECAUTIONS
1. Ensure that the AC power supply in your house complies with the
power requirements listed on the identication sticker located
on the bottom of your product. Install your product horizontally,
on a suitable base (furniture), with enough space around it for
ventilation (7~10 cm). Make sure the ventilation slots are not
covered. Do not place the unit on ampliers or other equipment
which may become hot. This unit is designed for continuous use.
To fully turn off the unit, disconnect the AC plug from the wall
outlet. Unplug the unit if you intend to leave it unused for a long
period of time.
2. During thunderstorms, disconnect the AC plug from the wall
outlet. Voltage peaks due to lightning could damage the unit.
3. Do not expose the unit to direct sunlight or other heat sources.
This could lead to overheating and cause the unit to malfunction.
4. Protect the product from moisture (i.e. vases), and excess heat
(e.g. a replace) or equipment creating strong magnetic or electric
elds. Unplug the power cable from the AC wall socket if the unit
malfunctions. Your product is not intended for industrial use. It is
for personal use only. Condensation may occur if your product has
been stored in cold temperatures. If transporting the unit during
the winter, wait approximately 2 hours until the unit has reached
room temperature before using.
5. The battery used with this product contains chemicals that are
harmful to the environment. Do not dispose of the battery in the
general household trash. Do not expose the battery to excess
heat, direct sunlight, or re. Do not short circuit, disassemble, or
overheat the battery.
CAUTION : Danger of explosion if the battery is replaced
incorrectly. Replace only with the same or equivalent type.
ENG - 3
CONTENTS
01 Checking the Components 6
02 Product Overview 7
Front Panel / Top Panel of the Soundbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Bottom Panel of the Soundbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
03 Using the Soundbar Remote Control 9
Inserting Batteries before using the Remote Control (AA batteries X 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
How to Use the Remote Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Active Voice Amplier (AVA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Using the Hidden Buttons (Buttons with more than one function). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Output specications for the different sound effect modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Adjusting the Soundbar volume with a TV remote control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
04 Connecting the Soundbar 12
Connecting the power and units. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
‒ Manually connecting the Subwoofer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
‒ LED Indicator Lights on the Rear of Subwoofer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Connecting the SWA-9500 to a Soundbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
05 Using a wired connection to the TV 16
Method 1. Connecting with HDMI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
‒ Connecting the TV that supports HDMI ARC (Audio Return Channel) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Method 2. Connecting using an Optical Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
06 Using a wireless connection to the TV 18
Method 1. Connecting via Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Method 2. Connecting via Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
07 Connecting an External Device 20
Method 1. Connecting using an HDMI Cable (Capable of Dolby Atmos decoding and playback). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Method 2. Connecting using an Optical Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
08 Connecting a Mobile Device 22
Method 1. Connecting via Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Method 2. Connecting via Wi-Fi (Wireless Network). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Getting Started with Amazon Alexa (Built-in Alexa). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Getting Started with Alexa on Amazon Product (Works with Alexa). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using the Tap Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
09 Connecting To Apple AirPlay 2 27
Connect and use with an Apple product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
ENG - 4
10 Installing the Wall Mount 28
Installation Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Wallmount Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Installing the Surround Speakers on a Wall (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
11 Installing the Soundbar above a TV Stand 29
Component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
12 Software Update 30
Auto Update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
USB Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Initialisation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
13 Troubleshooting 31
14 Licence 33
15 Open Source Licence Notice 33
16 Important Notes About Service 33
17 Specications and Guide 34
Specications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
ENG - 5
01 CHECKING THE COMPONENTS
POWER
PAIR
SOUND
MODE
VOL WOOFER
SOUNDBAR
Soundbar Main Unit Soundbar Remote Control / Batteries Subwoofer
x 2
Power Cord (Subwoofer, Soundbar) AC/DC Adapter (Soundbar) HDMI Cable
x 2
x 2
(M4 x L10)
Wall Mount Guide Holder-Screw Screw
x 2
x 4
Bracket-Wall Mount Rubber-Foot
Surround speaker SET (SWA-9500)
x 2
Surround Speaker (Left / Right) Power Cord
• For more information about the power supply and power consumption, refer to the label attached to the product. (Label: Bottom of the
Soundbar Main Unit)
• To purchase additional components or optional cables, contact a Samsung Service Centre or Samsung Customer Care.
• For more information about the wallmount or rubber-foot, see pages 28~30.
• Design, specications, and App screen are subject to change without prior notice.
• The appearance of the accessories may differ slightly from the illustrations above.
x 2
ENG - 6
02 PRODUCT OVERVIEW
DIGITAL AUDIO IN
(OPTICAL)
SERVICE
DC 19V
HDMI
NETWORK ID SET
NETWORK ID SET
HDMI TO TV
(eARC/ARC)
HDMI IN
HDMI OUT
(TV-ARC)
HDMI
HDMI TO TV
(eARC/ARC)
HDMI
NETWORK ID SET
HDMI TO TV
(eARC/ARC)
HDMI IN
HDMI OUT
(TV-ARC)
HDMI
HDMI TO TV
(eARC/ARC)
Front Panel / Top Panel of the Soundbar
Position the product so
that the SAMSUNG logo is
located on the top.
1
(Multi Function) Button
• In standby mode, press the (Multi Function) button to turn on the Soundbar.
• Press the (Multi Function) button to change the input source.
1 2 3
4
2
(Volume) Button
Adjusts the volume.
3
(Mic On/Off) Button
Press the button to turn the microphone on or off.
4 Display
Displays the product’s status and current mode.
D.IN → HDMI → Wi-Fi → BT
• When you plug in the AC cord, the power button will begin working in 4 to 6 seconds.
• When you turn on this unit, there will be a 4 to 5 second delay before it produces sound.
• If you hear sounds from both the TV and Soundbar, go to the Settings menu for the TV audio and change the TV speaker to External Speaker.
Bottom Panel of the Soundbar
4 5
DIGITAL AUDIO IN
1
2
3
(OPTICAL)
SERVICE
DC 19V
NETWORK ID SET
NETWORK ID SET
DIGITAL AUDIO IN
(OPTICAL)
SERVICE
DC 19V
HDMI
HDMI TO TV
(eARC/ARC)
HDMI
HDMI TO TV
(eARC/ARC)
6
7
1 DIGITAL AUDIO IN (OPTICAL)
Connect to the digital (optical) output of an external device. (See page 21)
2 SERVICE
Connect a USB storage device to upgrade the product’s software.
3 DC 19V (Power Supply In)
Connect the AC/DC power adapter. (See page 12)
4 NETWORK
Press to connect to a wireless network (Wi-Fi) via the SmartThings app.
5 ID SET
Press to connect the Soundbar to surround speakers and a subwoofer wirelessly.
6 HDMI
Inputs digital video and audio signals simultaneously using an HDMI cable.
Connect to the HDMI output of an external device. (See page 20)
ENG - 7
7 HDMI TO TV (eARC/ARC)
Connect to the HDMI jack on a TV. (See page 16)
• When disconnecting the power cable of the AC/DC power adaptor from a wall outlet, pull the plug.
Do not pull the cable.
• Do not connect this unit or other components to an AC outlet until all connections between components are complete.
ENG - 8
03 USING THE SOUNDBAR REMOTE CONTROL
Inserting Batteries before using the Remote Control (AA batteries X 2)
Slide the back cover in the direction of the arrow until it is completely removed. Insert 2 AA batteries
(1.5V) oriented so that their polarity is correct. Slide the battery cover back into position.
How to Use the Remote Control
1
1
2
3
4
5
6
7
8
9
10
2
3
4
Power
Source
Mute
SOUND MODE
Turns the Soundbar on and off.
• Auto Power Down Function
The unit turns off automatically in the following situations:
• In D.IN / HDMI / Wi-Fi / BT mode if there is no audio signal for 18
minutes.
Press to select a source connected to the Soundbar.
Press the
Press it again to unmute the sound.
You can select the desired sound mode by choosing STANDARD,
SURROUND, GAME PRO, or ADAPTIVE SOUND.
• STANDARD
Outputs the original sound.
• SURROUND
Provides a wider sound eld than standard.
• GAME PRO
Provides stereoscopic sound to immerse you in the action while
gaming.
• ADAPTIVE SOUND
Analyzes the content in real time and automatically provides the
optimal sound eld based on the characteristics of the content.
(Mute) button to mute the sound.
5
6
Switch the Soundbar to Bluetooth pairing mode. Press the button and
wait for the “BT PAIRING” screen to connect to a new Bluetooth device.
Bluetooth PAIR
You can also play or pause music by pressing the button.
Play / Pause
ENG - 9
7
Up/Down/Left/
Right
Press the indicated areas to select Up/Down/Left/Right.
Press Up/Down/Left/Right on the button to select or set functions.
• Music Skip
Press the Right button to select the next music le. Press the Left button to select the previous music le.
• ID SET
Use this option when the Subwoofer or Surround Speakers are not connected or need reconnection.
While powered off, press and hold the Up button for 5 seconds to perform ID SET. (See page 13.)
8
Sound Control
9
WOOFER (BASS)
LEVEL
When pressed, the setting items such as AVA, TREBLE, BASS, SYNC, Centre LEVEL, FRONT TOP LEVEL, REAR
LEVEL, REAR TOP LEVEL, and VIRTUAL ON/OFF are displayed in sequence. The desired item can be adjusted using
the Up/Down buttons.
• To control the volume of the treble or bass sound, select TREBLE or BASS in Sound Settings, and then adjust
the volume between -6~+6 by using the Up/Down buttons.
• Press and hold the
150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each
can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
(Make sure the Sound mode is set to “STANDARD”.)
• To control the volume of the each speaker select Centre LEVEL, or FRONT TOP LEVEL in Sound Settings, and
then adjust the volume between -6~+6 by using the Up/Down buttons.
• If the video on the TV and audio from the Soundbar are not synchronized, select SYNC in Sound Control, and
then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.
• SYNC is only supported for some functions.
• If Surround Speakers are connected, select REAR LEVEL, REAR TOP LEVEL and then use the Up/Down buttons
to adjust the volume within a -6 to +6 range.
• The VIRTUAL Speaker function can be turned ON/OFF by using the Up/Down buttons.
(Sound Control) button for about 5 seconds to adjust the sound for each frequency band.
Push the button up or down to adjust the level of the woofer (bass) to -12 or between -6 to +6. To set the woofer
(bass) volume level to 0 (Default), press the button.
10
VOLUME
Push the button up or down to adjust the volume.
• Mute
Press the VOL button to mute the sound. Press it again to unmute the sound.
Active Voice Amplier (AVA)
• Analyses external noise in real time while soundbar is playing, so that voice audio can always be heard clearly.
• No data is saved during the analysis.
Using the Hidden Buttons (Buttons with more than one function)
Hidden Button
Remote Control Button Function
WOOFER (Up) TV remote control On/Off (Standby) page 11
Reference page
Up ID SET page 13
(Sound Control)
7 Band EQ page 10
ENG - 10
Output specications for the different sound effect modes
SOUNDBAR
SOUNDBAR
SOUNDBAR
Effect Input
Output
With Subwoofer & Surround Speaker
2.0 ch 2.1 ch
STANDARD
5.1 ch 5.1 ch
2.0 ch 5.1.4 ch
SURROUND
5.1 ch 5.1.4 ch
2.0 ch 5.1.4 ch
GAME PRO
5.1 ch 5.1.4 ch
2.0 ch 5.1.4 ch
ADAPTIVE SOUND
5.1 ch 5.1.4 ch
• When the input source is Dolby Atmos®, DTS:X, the Subwoofer-only setup provides 3.1.2 channel audio, while the Subwoofer & Surround
Speaker Kit setup provides 5.1.4 channel audio.
• The Surround Speakers will not produce sounds for 2 channel output while STANDARD mode is in use. To enable sound for the Surround
Speakers, change the effect mode to SURROUND.
Adjusting the Soundbar volume with a TV remote control
Adjust the Soundbar volume using the TV’s remote control.
• This function can be used with IR remote controls only. Bluetooth remote controls (remote controls that require pairing) are not
supported.
• Set the TV speaker to External Speaker to use this function.
• Manufacturers supporting this function:
VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA, Hisense, RCA
1. Turn Off the Soundbar.
Push up and hold the WOOFER button for 5 seconds.
Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “OFF-TV REMOTE” (Default
mode), “SAMSUNG-TV REMOTE”, “ALL-TV REMOTE”.
Remote Control Button Display Status
(Default mode)
SOUND
MODE
WOOFER
VOL
SOUND
MODE
WOOFER
VOL
SOUND
MODE
WOOFER
VOL
OFF-TV REMOTE
SAMSUNG-TV REMOTE
ALL-TV REMOTE
Disable the TV remote control.
Enable a Samsung TV’s IR remote control.
Enable a third-party TV’s IR remote control.
ENG - 11
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