User Manual
www.samsung.com
Table of contents
Getting started
3 About this manual
7 Layout
14Turning the computer on and off
16 Unlocking the screen
16 Windows
Basics
18 Keyboard
20 Touchpad
23Bluetooth Mouse (optional)
25 Fingerprint recognition
27 Memory card tray
30 External display
32 Wireless LAN
34 Bluetooth
36Thunderbolt™ 3
37Wireless Power Share (WPS)
Applications
39Using applications
40Samsung Settings
41Samsung Security
43Samsung Update
44Online Support (S Service)
45Samsung PC Help (Selfhelp application)
46Samsung PC Cleaner
47Quick Search
Settings & Upgrade
48 LCD brightness
50Volume
51BIOS (Setup utility)
57Battery
Troubleshooting
60 Samsung Recovery
65Windows recovery function
65 Q&A
Appendix
68Product specifications
69Ergonomic tips
73 Safety precautions
83Important safety information
86Replacement parts and accessories
89Regulatory compliance statements
97 WEEE symbol information
99Samsung package TakeBack program
2
•This user manual is specially designed to detail the computer’s functions and features.
•The user manual supplied with the computer may vary depending on the model.
•Please read this manual before using the computer to ensure safe and proper use.
•Optional accessories, some devices, and software referred to in this manual may not be provided or may not be subject to upgrades. Note that the computer environment referred in the user manual may not be the same as your environment.
•Descriptions are based on the computer’s default settings and the Windows 10 operating system. Available features and additional services may vary depending on the computer or operating system.
•This user manual describes procedures for using the touchpad, mouse and touch screen. Instructions for using the touch screen are for models with the touch screen feature.
•Images and screenshots are those of the representative model of the series and may differ in appearance from the actual product.
•Content may differ from the final product and is subject to change without prior notice. For the latest version of the manual, refer to the Samsung website, www.samsung.com.
3
Getting started
Instructional icons and expressions
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to the computer or other equipment
Note: notes, usage tips, or additional information
The path you should follow to carry out an instruction. For example,“select Settings →Devices”indicates that you should select Settings and then Devices.
Select Click the mouse or tap the touchpad or touch screen.
Copyright
Copyright © 2019 Samsung Electronics
This manual is protected under international copyright laws.
No part of this manual may be reproduced, distributed, translated, or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or storing in any information storage and retrieval system.
Computer specifications or the contents of this manual may be changed without prior notice due to an upgrade of the computer’s functions.
4
Getting started
Trademarks
•Samsung and the Samsung logo are trademarks or registered trademarks of Samsung Electronics.
•Intel and Core are trademarks or registered trademarks of the Intel Corporation.
•Microsoft, MS-DOS, and Windows are trademarks or registered trademarks of the Microsoft Corporation.
•Bluetooth® is a registered trademark of Bluetooth SIG, Inc. worldwide.
•Wi-Fi®, Wi-Fi Direct™, Wi-Fi CERTIFIED™, and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance.
•HDMI, the HDMI logo, and the term High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC.
•Thunderbolt and the Thunderbolt logo are trademarks of Intel Corporation in the U.S. and/or other countries.
•All other trademarks and copyrights are the property of their respective owners.
As an ENERGY STAR® Partner, Samsung has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
•The ENERGY STAR Program has reduced greenhouse gas emissions and saved energy through voluntary labeling.
•Power management setting of this product has been enabled by default, and has various timing settings from 1 minute to 5 hours.
•The product can wake with a button press on the chassis from sleep mode.
5
Getting started
Data precautions
Samsung Electronics shall not be liable for any data loss. Please take care to avoid losing any important data and back up your data to prevent any such data loss.
Operating system and software support
If you change the product’s factory OS (Operating System) to another OS or if you install software which is not supported by the product’s original factory OS, you will not receive any technical support, product exchange or refund, and a fee will be charged when requesting a service.
Please use your computer with the original factory OS. If you install an OS other than the factory OS, data may be deleted or the computer may not start.
* Please use Windows 10 64-bit only for this model.
Product capacity representation
Storage capacity representation
The capacity of the storage device (HDD, SSD) of the manufacturer is calculated assuming that 1 KB = 1,000 Bytes.
However, the operating system (Windows) calculates the storage device capacity assuming that 1 KB = 1,024 Bytes. Therefore, the available capacity of the HDD in Windows is smaller than the actual capacity due to the difference in capacity calculation. For example, for an 80 GB HDD, Windows calculates the capacity as 74.5 GB, (80x1,000x1,000x1,000) Bytes/(1,024x1,024x1,024) Bytes = 74.505 GB.
In addition, the capacity representation in Windows may be even smaller because some programs, such as Samsung Recovery, may reside in a hidden area of the HDD.
Memory capacity representation
The available memory capacity in Windows is less than the actual capacity of memory. This is because some memory is required for regular system operations.
For example, for 1 GB (= 1,024 MB) memory installed, Windows may report the capacity as 1,022 MB or less.
6
Getting started
Layout |
Front view |
|
|
• |
Features or options may differ depending on the model. |
►For 13.3 inch models |
|
• |
The items marked as optional may not be provided or |
|
|
|
may be provided in different locations. |
1 |
2 |
•Since some space on the SSD is reserved for system recovery and operations, the available space on the SSD may be less than the actual capacity.
3 |
4
5
6
7
8
9
7
Getting started
►For 15.6 inch models
1
2
3 |
4
5
6
7
8
9
Number/Name |
Description |
|
Camera indicator |
• |
This indicates the camera |
light |
|
operating status. |
|
|
|
Camera |
• |
Using this camera, you can take |
|
still pictures and record video. |
|
|
|
|
|
|
|
Microphone |
• |
You can use the built-in |
|
microphone. |
|
|
|
|
|
|
|
LCD |
• |
The screen’s images are displayed |
|
here. |
|
|
|
|
|
|
|
Operating |
|
|
status LED and |
• |
Shows the operating status of the |
illumination |
|
computer. |
sensor |
|
|
|
|
|
Power button |
• |
Turns the computer on and off. |
|
|
|
Keyboard |
• |
Enter text or control computer |
|
functions. |
|
|
|
|
|
|
|
Fingerprint |
• |
The fingerprint recognition sensor |
|
recognizes fingerprints. Scans a |
|
recognition |
|
|
|
fingerprint to sign in to Windows, |
|
sensor |
|
|
|
apps, and services. |
|
|
|
|
|
• |
Moves the cursor and selects |
Touchpad |
|
options. |
|
• |
Functions as a mouse. |
8
Getting started
Operating status LED and illumination |
Number/Name |
sensor |
|
|
Operating status |
|
LED |
Illumination sensor
Description
•Shows the operating status of the computer.
–– Red: Charging
–– Green: Fully charged
–– Blue: Turned on
•The sensor detects the ambient light.
•If the ambient light level becomes too low, the computer’s backlight will automatically turn on.
•If there is sufficient ambient lighting, the computer’s backlight will automatically turn off.
•Do not block the sensor.
9
Getting started |
|
|
|
|
Right view |
|
Number/Name |
Description |
|
|
|
Speaker |
• |
Sound is emitted from the |
|
|
|
speakers. |
|
|
|
|
|
|
|
|
Memory card tray |
• |
Insert a memory card. |
|
|
|
• |
Connect various peripheral |
|
|
USB 3.1 port |
|
devices, such as a mouse, camera, |
1 |
2 |
3 |
|
or keyboard. |
|
|
10
Getting started
Left view
Number/Name |
Description |
|
|
• |
This jack connects to the AC |
DC jack |
|
adapter to supply power to the |
|
|
computer. |
HDMI port |
• |
Used to connect an HDMI cable to |
|
|
an external device. |
1 |
2 |
3 |
4 |
5 |
Thunderbolt™ 3 port
•Connect and charge a Thunderbolt™ 3 device or connect to an external display device.
Some features may not be supported depending on your device’s specifications.
Earpiece/ |
• |
Connect an earpiece or a headset |
Headset jack |
|
to the computer to listen to audio. |
|
|
|
Speaker |
• |
Sound is emitted from the |
|
speakers. |
|
|
|
11
Getting started
The charging feature of the Thunderbolt™ 3 port
Charging the computer
Connect an external power supply (sold separately) to the Thunderbolt™ 3 port to use it as the auxiliary power or charge the computer.
Use an external power supply (sold separately) with a rating level higher than 10 W (5 V, 2 A) that supports USB-C™ or USB BC 1.2.
Charging a Thunderbolt™ 3 device
Connect and charge your Thunderbolt™ 3 device by connecting it to the computer.
•It may take longer to charge the battery when charging a connected device.
•The battery power level may be reduced when charging a connected device while the computer is powered by the battery.
•The charging status of the connected device is not displayed on the computer.
•This charging feature may not be available on some devices.
12
Getting started
Bottom view
►For 13.3 inch models
1
2
►For 15.6 inch models
1
2
Number/Name |
Description |
|
|
• |
Sucks in outside air and discharges |
|
|
heat generated inside the computer |
|
|
through these holes. |
Fan vents |
• |
If the vents are blocked the |
|
|
computer may overheat. Avoid |
|
|
blocking the vents as this may be |
|
|
dangerous. |
|
|
|
|
• |
Provides power to the computer |
|
|
when not connected to an AC |
|
|
adapter. |
Internal battery |
• |
To remove or replace the internal |
|
|
battery, take it to a Samsung Service |
|
|
Center. You will be charged for this |
|
|
service. |
|
|
|
If the bottom of the computer is replaced, the model name, serial number, and some logos will no longer be present. For more information, contact the Samsung Service Center to request assistance.
13
Getting started
Fully charge the battery using the AC adapter before using the computer for the first time.
Turning the computer on
1 |
Before turning on the computer, check that the battery is |
|
charged and charge it if necessary. |
2 |
Open the LCD panel. |
3 The computer turns on automatically when the LCD panel is opened.
If the computer does not turn on automatically, press the Power button.
Set the device not to automatically turn on the computer when the LCD panel is opened.
1. Select the Start button () →Samsung Settings. 2. Select System →Auto booting →Off.
14
Getting started
About Windows Activation
When you turn the computer on for the first time, the Windows activation screen appears.
Follow the activation procedures according to the instructions on the screen to use the computer.
The computer’s date and time may be incorrect when you turn it on for the first time. They may also be incorrect if the battery has been fully discharged or removed. To set the date and time, go to the desktop taskbar and right-click the date and clock area. Then, select Adjust date/time and set the current date and time.
Turning the computer off
1 |
Select the Start button ( ). |
||||
2 |
Select →Shut down. |
||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
•Save all data before turning off the computer.
•Since the procedures to turn the computer off may differ depending on the installed operating system, turn the computer off according to the procedures for the purchased operating system.
15
Getting started
To unlock the lock screen, do one of the following:
•Mouse: Click the lock screen.
•Keyboard: Press any key.
•Touchpad: Tap the touchpad.
If the account has a password, enter the password to log in after unlocking the screen.
Microsoft Windows is an operating system that is used to control a computer.
•Images and available features may differ depending on the model and operating system.
•This manual is designed for Windows 10 and content may differ depending on the OS version.
•The image displayed on the desktop screen may differ between models and OS versions.
Configuring the Windows Settings
You can configure the basic system settings, such as installing or uninstalling apps and managing accounts, on the Windows Settings screen.
Select the Start button () →.
Then, select an option you want to change after the Windows Settings screen appears.
You can also configure the settings from the Control Panel like previous OS versions. Select the Start button () →
Windows System →Control Panel.
16
Getting started
Action Center
The Windows 10 action center allows you to receive system notifications, such as updates, and push notifications, such as emails and SNS updates. You can also adjust settings conveniently. For example, you can select wireless network options or adjust the volume and screen brightness via hot keys in the action center.
Checking notifications
1 |
Select on the taskbar. |
||
2 |
When the action center panel appears, select a message to |
||
|
check it. |
||
|
|
|
|
|
|
|
|
•You can enable or disable push notifications for applications. You can also set personalized hot keys to appear in the action center by selecting the Start button () →→System →Notifications & actions.
•Select Expand or Collapse to expand or minimize the action center menu and select the feature you want to use.
17
Enter text or access computer functions with the keyboard.
•Images and available features may differ depending on the model and operating system.
•The keyboard layout may differ depending on the country.
Using hot keys |
• Press the Fn Lock key. When the Fn Lock key turns on, press a |
To use keyboard hot keys, do one of the following: |
hot key. |
|
|
• Press and hold the Fn key and press a hot key. |
|
When the Fn Lock key is on, hot keys are activated without pressing the Fn key.
18
Basics
Hot key functions
Key/Icon |
Description |
||||
F1 |
• |
Samsung Settings: Launch the Samsung |
|||
|
Settings application. |
||||
|
|
|
|
||
|
|
|
|
|
|
F2 |
• |
Screen brightness control: Adjust the |
|||
F3 |
|
brightness of the display. |
|||
|
|
|
|
|
|
|
|
|
• |
LCD/External monitor: Switch between the |
|
F4 |
|
LCD and an external display device when an |
|||
|
external display device is connected to the |
||||
|
|
|
|
||
|
|
|
|
computer. |
|
|
|
|
|
|
|
F5 |
• |
Touchpad: Turn the touchpad function on or |
|||
|
off. |
||||
|
|
|
|
||
|
|
|
|
|
|
F6 |
• |
Mute: Mute or unmute the audio. |
|||
|
|
|
|
|
|
F7 |
|
|
• |
Volume Control: Adjust the volume level. |
|
|
|||||
F8 |
|||||
|
|
||||
|
|
|
|
|
Key/Icon |
Description |
|
|
• |
Keyboard backlight: Adjust the keyboard |
F9 |
|
backlight’s brightness level or turn off the |
|
|
keyboard backlight. |
|
|
|
|
• |
Outdoor+ Mode: Set the screen brightness |
F10 |
|
to the maximum level. Improve the screen’s |
|
visibility when you use the computer in bright |
|
|
|
|
|
|
places or next to windows. |
|
|
|
|
• |
WPS (Wireless Power Share) Mode: Turn the |
|
|
WPS mode on or off. You can charge another |
F11 |
|
device with your device’s battery. |
|
|
When the WPS feature is on, the touchpad |
|
|
will not work. |
F12 |
• |
Quick Search: Search for content on the |
|
device quickly. |
|
|
|
|
|
|
|
If the hot keys do not work properly, install the Samsung Settings application.
19
Basics
Use the touchpad to move the cursor or select an item. The left and right buttons of the touchpad act the same as the left and right buttons of a mouse.
•Use the touchpad only with fingers. The touchpad will not recognize actions of other objects.
•Images and the touchpad layout may differ depending on the model.
Clicking
Tap the touchpad or press the left touchpad button.
Tap
or Click
Basic touchpad functions
Double-clicking
Moving |
Double-tap the touchpad or press the left touchpad button twice. |
|
To move the cursor, move a finger on the touchpad. |
|
|
|
Tap-tap |
|
|
or |
Click-click |
20
Basics
Right-clicking
This function enables right-clicking.
To right-click an item, press the right touchpad button.
Click
Dragging
To move an icon or an app tile to a desired location, press and hold it and then drag it to the target position with the left touchpad button pressed.
Move
Press and hold the left touchpad button
Gesture functions
Swiping
To scroll up, down, left or right to a desired location, swipe with two fingers on the touchpad.
or
21
Basics
Pinching
To zoom in, spread two fingers apart while viewing a website, map, or image. Pinch to zoom out.
Configuring touchpad gestures
Configure touchpad gestures to use the touchpad more efficiently.
Select the Start button () →→Devices →Touchpad → desired options.
Some options in the touchpad settings may not be available depending on the model.
Touchpad lock
Press and hold the Fn key and press the F5 key to lock the touchpad.
22
Basics
Power button
Move and adjust cursors and pointers that appear on the screen with your mouse.
•The mouse may not be available depending on the model.
CONNECT button |
•
Layout
The mouse’s appearance may vary depending on the model.
Battery cover
Scroll wheel
Right-click button
LED indicator
Left-click button
23
Basics
Connection and use
1 Open the battery cover insert the battery ensuring that the polarity is matched.
|
• |
Be sure to check the battery polarity (+/-). |
|
• |
Do not charge the supplied battery (AAA). |
2 |
Turn on the computer and push the power switch on the |
|
|
underside of the mouse to ON to turn on the power. |
|
3 |
Press the CONNECT button. |
|
|
When the button is pressed, the LED indicator normally turns |
|
|
red. |
|
•Be sure to use a sharp object, such as a ballpoint pen, to push the CONNECT button.
•Only if the LED indicator turns red will the mouse be found on the computer’s Bluetooth device list.
4 |
Right-click the Bluetooth icon on your computer’s taskbar, and |
|
then select Add a Bluetooth Device. |
5 |
In the Bluetooth & other devices window, select Add |
|
Bluetooth or other device. |
6 In the Add a device window, select Bluetooth.
The computer will start searching for Bluetooth devices.
7 Select the mouse to connect to from the list of Bluetooth devices found.
The mouse is connected to your computer.
•Enter“0000”when the Bluetooth connection is made and the password or PIN code entry screen appears.
•If the mouse is not found on the Bluetooth device list, turn off the power switch on the underside of the mouse and turn it back on to try again.
•To connect and use your mouse with another computer, you must disconnect the mouse from the computer it
is already connected to. Select the Start button () →
→Devices →Bluetooth & other devices. Select the mouse you connected to the computer, then select Remove device. If your computer is turned off, you can press the CONNECT button on your mouse to connect to another computer without disconnecting the mouse.
•When your computer is in sleep mode, moving or clicking the mouse can turn it on. Turn off the power switch on the underside of the mouse to prevent the computer from unintentionally waking up.
24
Basics
You can sign in to Windows, apps, and services by teaching Windows to recognize your fingerprint.
Registering your fingerprint
Create a password and PIN first to use the fingerprint scan feature.
1 Select the Start button ( ) → |
→Accounts →Sign-in |
||||||
options. |
|
|
|
|
|||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
2 Select Password →Add to create a password.
3 |
Select Windows Hello PIN →Add to create a PIN number. |
|||
4 |
Select Windows Hello Fingerprint →Set up to start the |
|||
|
fingerprint registration. |
|||
5 |
Select Get started on the Windows Hello setup window. |
|||
6 |
Enter your PIN in the Making sure it’s you window. |
|||
7 |
Repeatedly lift and rest your finger on the fingerprint |
|||
|
recognition sensor until setup is complete. |
|||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
The fingerprint recognition sensor’s location may vary depending on the model.
8 Fingerprint registration is complete.
If you want to add another fingerprint, select Add another.
25
Basics
Removing the fingerprint
1 |
Select the Start button ( ) → →Accounts →Sign-in |
|
options. |
2 |
Select Windows Hello Fingerprint →Remove. |
|
The fingerprint will be removed. |
Unlocking the screen with the fingerprint
You can unlock the screen by resting your fingerprint on the fingerprint recognition sensor.
Place your registered finger on the fingerprint recognition sensor. The screen will be unlocked if the fingerprint is scanned correctly.
For better fingerprint recognition
•Prevent the fingerprint recognition sensor from being scratched or damaged by metal objects, such as coins, keys, and necklaces.
•Ensure that the fingerprint recognition sensor and your fingers are clean and dry.
•The fingerprint recognition sensor may not recognize fingerprints that are affected by wrinkles or scars.
•The fingerprint recognition sensor may not recognize fingerprints from small or thin fingers.
•If you bend your finger or use your fingertips, the fingerprint recognition sensor may not recognize your fingerprints. Make sure to cover the entire fingerprint recognition sensor with your finger.
•To improve recognition performance, register the fingerprints of the hand you use most often to perform tasks.
•In dry environments, static electricity can build up in the computer. Avoid using this feature in dry environments or before using the feature, discharge static electricity by touching a metal object.
26
Basics
Use a memory card to transfer data to other devices. You can use data stored on your device, such as digital cameras, smartphones, or tablets, on your computer, or you can take your saved data to another device.
However, memory cards are sold separately.
This computer supports the following types of memory cards.
Abbreviation |
Description |
|
micro SD |
• |
micro Secure Digital |
|
|
|
micro SDHC |
• |
micro Secure Digital High Capacity |
|
|
|
micro SDXC |
• |
micro Secure Digital eXtended Capacity |
|
|
|
UFS |
• |
Universal Flash Storage |
|
|
|
•Some memory cards may not be fully compatible with the computer. Using an incompatible card may damage the computer or the memory card, or corrupt the data stored in it.
•Use caution to insert the memory card in the proper direction.
•Store the card separately to prevent losing the card when moving the computer.
•The speed may vary depending on the type and specifications of the memory card.
27
Basics
Inserting a memory card
1 |
Insert the ejection pin into the hole on the memory card tray |
|
and gently remove the memory card tray from the memory |
|
card tray slot. |
2 |
Place a memory card on the memory card tray with the |
|
gold-colored contacts facing downward. |
3 |
Gently press the memory card into the tray to secure it, and |
|
reinsert the memory card tray. |
1 |
2 |
Removing a memory card
1 |
Insert the ejection pin into the hole on the memory card tray |
|
and gently remove the memory card tray from the memory |
|
card tray slot. |
2 |
Remove the memory card and reinsert the memory card tray. |
28
Basics
Formatting a memory card
Before using the memory card for the first time, you should format the memory card to remove unwanted data.
Format the memory card to remove all data or before using it for the first time.
Formatting a memory card deletes all data saved on the card. Make sure you have backed up any important data before formatting.
1 |
On the taskbar, select File Explorer ( ). |
2 |
Right-click the memory card drive, and then select Format. |
3 |
Select Start. |
•To use a memory card to exchange data with a digital device, formatting the data with the digital device is recommended.
•When trying to use a formatted memory card in another digital device, format the memory card again in the device.
•Data protected by copyright laws cannot be reviewed or modified.
•Inserting and removing a memory card repeatedly may damage the memory card.
•Secure Digital Input Output (SDIO) is not supported.
•If the write-protect tab is in the locked position, you cannot format, write, or delete data on the card.
29
Basics
Connecting the computer to an external display device can be useful for presentations or when watching a movie. The cables required to connect an external display are sold separately. The computer supports HDMI cables.
HDMI cable
Check the available ports on the display device to ensure that it is compatible with the computer.
Connecting to a display
The method for connecting to an external display may differ depending on cable types.
1 |
Connect the cable to the corresponding port of the computer. |
|
2 |
Connect the other end of the cable to the HDMI port of the |
|
|
external display. |
|
|
HDMI port |
HDMI port |
3 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Connect the power cord to the external display. |
||||||||||||||||||
4 |
Turn on the display and change its display mode to one that |
|||||||||||||||||
|
supports an external input. |
30