SAMSUNG frigidaire Service Manual
All About
Servicing
Service Tech Hand
Book
©2010 Electrolux Home Products Inc.
10200 David Taylor Drive
Charlotte, NC 28262
™
Publication #5995588729 February 2011
Section 1 Basic Information
Safe Servicing Practices
Avoid personal injury and/or property damage by observing important Safe Servicing Practices.
Following are some limited examples of safe practices:
1. DO NOT attempt a product repair if you have any doubts as to your ability to complete the repair in a safe and
satisfactory manner.
2. Always Use The Correct Replacement Parts as indicated in the parts documentation. Substitutions may defeat
compliance with Safety Standards Set For Home Appliances.
3. Before servicing or moving an appliance:
• Remove power cord from the electrical outlet, trip circuit breaker to the OFF position, or remove fuse.
4. Never interfere with the proper operation of any safety device.
5. Use ONLY REPLACEMENT PARTS CATALOGED FOR THIS APPLIANCE. Substitutions may defeat compliance with
Safety Standards Set For Home Appliances.
6. GROUNDING: The standard color coding for safety ground wires is GREEN, or GREEN with YELLOW STRIPES.
Ground leads are not to be used as current carrying conductors. It is EXTREMELY important that the service
technician reestablish all safety grounds prior to completion of service. Failure to do so will create a hazard.
7. Prior to returning the product to service, ensure that:
• All electrical connections are correct and secure.
• All electrical leads are properly dressed and secured away from sharp edges, high-temperature components,
and moving parts.
• All non-insulated electrical terminals, connectors, heaters, etc. are adequately spaced away from all metal
parts and panels.
• All safety grounds (both internal and external) are correctly and securely connected.
• All panels are properly and securely reassembled.
© 2011 Electrolux Home Products, Inc.
WARNING
This service manual is intended for use by persons having electrical and mechanical training and a
level of knowledge of these subjects generally considered acceptable in the appliance repair trade.
Electrolux home products cannot be responsible, nor assume any liability, for injury or damage of
any kind arising from the use of this manual.
1-1
Section 1 Basic Information
Section 2 Washing Machines
This Manual has been prepared to provide Electrolux Service Personnel with Operation and Service Information for the
proper service of Electrolux Appliances.
Table of Contents
Section 1 Basic Information
Safe Servicing Practices ........................................ 1-1
Table of Contents ................................................. 1-2
Section 2 Washing Machines
Error Code Charts ................................................. 2-1
General Family Code Chart .................................... 2-8
Frigidaire Diagnostic Mode .................................... 2-11
To Recall an Error Code ..................................... 2-12
Exiting Diagnostic Mode ..................................... 2-13
To Clear Last Stored Error Codes ........................ 2-13
Affinity Diagnostic Mode ....................................... 2-14
Exiting Diagnostic Mode ..................................... 2-14
To Clear Last Stored Error Codes ........................ 2-15
To Recall an Error Code ..................................... 2-15
Affinity Diagnostic Mode (newer models) ............... 2-15
Exiting Diagnostic Mode ..................................... 2-16
To Clear Last Stored Error Codes ........................ 2-16
Electrolux Diagnostic Mode ................................... 2-17
Exiting Diagnostic Mode ..................................... 2-17
Factory Reset .................................................... 2-18
Installation cycle ............................................... 2-18
To Clear Last Stored Error Codes ........................ 2-18
Section 3 Dryers
Error Code Charts ................................................. 3-1
Frigidaire Diagnostic Mode .................................... 3-5
Exiting Diagnostic Mode ..................................... 3-6
To Recall an Error Code ..................................... 3-6
Affinity Diagnostic Mode ....................................... 3-7
Exiting Diagnostic Mode ..................................... 3-7
To Recall an Error Code ..................................... 3-7
Affinity Diagnostic Mode (newer models) ............... 3-8
Diagnostic Test Sequence .................................. 3-8
Exiting Diagnostic Mode ..................................... 3-9
To Clear Stored Error Codes ............................... 3-9
Factory Reset .................................................... 3-9
Electrolux Diagnostic Mode ................................... 3-10
Diagnostic Test Sequence .................................. 3-10
Exiting Diagnostic Mode ..................................... 3-11
To Clear Stored Error Codes ............................... 3-11
Factory Reset .................................................... 3-11
Installation cycle ............................................... 3-12
Section 4 Range
Error Code Charts ................................................. 4-1
Resistance Temperature Detector Scale ................. 4-6
Oven Calibration .................................................. 4-6
Section 5 Induction Cooktop
Error Code Charts ................................................. 5-1
Section 6 Microwave
Error Code Charts ................................................. 6-1
Section 7 Dishwasher
Error Code Charts ................................................. 7-1
Water Test Mode .................................................. 7-2
Electrolux Dishwasher ........................................... 7-3
Error Code Charts .............................................. 7-3
Relay Test Mode (models EWDW6505) ............... 7-4
Exit Relay Test Mode ......................................... 7-5
Relay Test Mode
(models EIDW6105 & EIDW6305) ...................... 7-5
Exit Relay Test Mode ......................................... 7-5
Section 8 Refrigerators
French Door & Iceman Error Code Charts............... 8-1
Temperature Resistance Chart for NTC Thermistors
(french door and side by side models) ................... 8-2
Electrolux Icemaker Diagnostic .............................. 8-3
Icemaker Test Mode Activation .......................... 8-3
Manual Defrost Activation .................................. 8-4
Temperature Resistance Chart for NTC Thermistors
Ice Maker(fresh food compartment) ...................... 8-5
Electrolux Service Test Mode ................................. 8-6
Service Test Mode Activation .............................. 8-6
Manual Defrost Activation .................................. 8-7
Frigidaire Side by Side Error Codes ........................ 8-8
Defrost Activation Mode ........................................ 8-8
Freezer Defrost Mode ........................................... 8-9
Diagnostic Mode ................................................... 8-10
(19 cuft all freezer and refrigerator models) ........ 8-10
(21cuft, 17cuft, and 14 cuft all freezer models) ... 8-11
Exiting Diagnostic Mode ........................................ 8-11
Diagnostic Mode ................................................... 8-10
(Electrolux 42” built in refrigerator) .................... 8-12
Diagnostic (42” built in refrigerator)....................... 8-13
Section 9 Wine Cooler, Beverage Center
Error Code Charts ................................................. 9-1
Diagnostic Mode ................................................... 9-1
Sabbath Mode ...................................................... 9-2
Section 10 Air Conditioners
Error Code Charts ................................................. 10-1
1-2
Section 2 Washing Machines
Error
Code
E10/E11
Fill time too long
SolutionDescription
1. Is the incoming water fl ow normal? Yes, go to step (4). No, go
to step (2).
2. Are the incoming water faucets turned on? No, turn water
faucets on. Yes, go to step (3).
3. Is the incoming water pressure above (30) psi? No, have
customer correct pressure problem. Yes, check for kinked or
blocked incoming water hoses, clean incoming water screens.
If problem still remains, replace the water inlet valve assembly.
4. Does the fi ll water continue to enter the washer? Yes, go to
step (5) no, go to step (6).
5. Remove power from washer. Did the water fi ll stop? Yes, go to
step (6). No, replace the inlet valve assembly.
6. For
Better
models, check the electronic pressure sensor. For
Good
models, check the pressure switch. Pressure sensor
checks good. Go to step (7). Pressure sensor checks incorrect.
Replace pressure sensor.
7. Replace the Main Control Board.
E13
E14
E20/
E21/
E22
Water leak in tub or air leak in air bell
Reed Switch
Water not pumping out fast enough
1. Is the washer leaking water? Yes. Correct water leak. No. Go to
step (2).
2. Is there a leak in the air bell system? Yes. Correct the leak
problem. No. Go to step (3).
3. For
Better
models, check the electronic pressure sensor. For
Good
models, check the pressure switch. Defective. Replace
pressure sensor(switch). Good. Go to step (4)
4. Replace the Main Control Board.
1. Is the dispenser drawer closed? No, close the drawer. Yes, go
to step (2).
2. Remove the drawer and check the magnet. Magnet missing or
defective, replace the magnet. Magnet good. Go to step (3).
3. Open the console and check the reed switch. Defective, replace
the reed switch. Good, replace the Main Control Board.
1. Check the drain hose for restrictions. Restriction, correct
problem. No restriction, go to step (2).
2. Start the washer and check for 120VAC at the drain pump.
Zero, replace the Main Control Board. 120VAC, remove the
pump and check it for blockage. If blocked, remove the
restriction, if not, replace the pump.
E23
Drain pump relay on board failed or
wire off pump
Replace Main Control Board or repair wiring
2-1
Section 2 Washing Machines
Error
Code
E24
E25
E26
E31
Drain pump relay on board failed or
wire off pump
Recirculation pump relay sense
Recirculation pump relay
Better
models- pressure sensor not
communicating with Main Control
Board
SolutionDescription
Replace Main Control Board or repair wiring
1. Check wiring between Main Control Board and pump. If correct,
go to step (2).
2. Check wiring between Main Control Board and recirculation
board. If correct, go to step (3).
3. Check pump for open coil (resistance check). If correct, replace
Main Control Board.
1. Check wiring between Main Control Board and pump. If correct,
go to step (2)
2. Check wiring between Main Control Board and recirculation
board. If correct, go to step (3).
3. Check pump for open coil (resistance check). If correct, replace
Main Control Board.
Inspect the wiring between the pressure sensor and the Main
Control Board. Defective wiring, correct wiring. Good wiring,
replace the pressure sensor. If this does not correct the
problem, replace the Main Control Board.
E32
E35
E36
Pressure sensor calibration problem
Better
models- pressure sensor
indicates water overfi ll
Main Control Board problem
Inspect the wiring between the pressure sensor and the Main
Control Board. Defective wiring, correct wiring. Good wiring,
replace the pressure sensor. If this does not correct the
problem, replace the Main Control Board.
1. Is the water level above 4.5 inches? Yes, go to step (2). No, go
to step (4).
2. Does the water enter the washer continuously? Yes, go to step
(3). No, replace the Main Control Board.
3. Remove power from the washer. Does the water stop coming
in? No, replace water valve assembly. Yes, check wiring to
valve assembly for shorts. If wiring is good, replace the Main
Control Board.
4. Replace the pressure sensor switch. Did this correct the
problem? Yes, problem solved. No, replace the Main Control
Board.
Replace Main Control Board.
2-2
Section 2 Washing Machines
Error
Code
E38
E41
Air trap clogged
Main Control Board thinks the door
switch is open
SolutionDescription
1. Is the water level above 4.5 inches? Yes, go to step (2). No, go
to step (4).
2. Does the water enter the washer continuously? Yes, go to step
(3). No, check air trap for clog. If not, replace the Main Control
Board.
3. Remove power from the washer. Does the water stop coming
in? No, replace the water valve assembly. Yes, check the wiring
to valve assembly for shorts. If wiring is good, replace the Main
Control Board.
4. Replace the pressure sensor switch. Did this correct the
problem? Yes, problem solved. No, replace the Main Control
Board.
1. Is the loading door closed? No, close the door. Yes, go to step
(2).
2. Disconnect the plug from J2 on the Main Control Board and
check for continuity between the pins in the plug. Open, check
the door strike. If good, replace the door switch assembly.
Closed, replace the Main Control Board.
E42
E43
E44
E45
E46
E47
E48
E49
Door remains locked after cycle is
complete
Main Control Board problem
Main Control Board problem
Main Control Board problem
Main Control Board problem
Board thinks the door PTC circuit is
open in spin
Board thinks the door PTC circuit is
closed
Door incongruence between door
line and door sense.
Remove power from the washer. Wait one minute. Can you
open the door? Yes, replace the Main Control Board. No,
replace the door switch assembly. Note: you may have to
break the door strike to do this.
Replace Main Control Board
Replace Main Control Board
Replace Main Control Board
Replace Main Control Board
Remove the door lock assembly and measure the resistance of
the PTC. Shorted or open, defective door lock assembly. Reads
around 1500 ohms, defective Main Control Board.
Refer to E47 solution
1. Is the loading door closed? No, close the door. Yes, go to step
(2).
2. Can you hear the lock attempt to close? Yes, check the door
strike. If good, replace the door switch. No, go to step (3)
3. Check the wire connection between door lock and Main
Control Board. If good, replace the door lock. If problem is not
corrected, replace the Main Control Board.
2-3
Section 2 Washing Machines
Error
Code
E52
E53
E54
Bad signal from tacho generator.
Low voltage to Speed Control Board.
Over speed.
SolutionDescription
Disconnect the plug from the drive motor and measure the
resistance of pins 4 and 5 in the motor. If reading is between
105 and 130 ohms, replace the Speed Control Board. If the
meter reads outside 105 and 130 ohms, replace the motor.
Check the wiring between the Main Control Board and the
Speed Control Board. If good, replace the Speed Control Board.
1. Remove the belt from the motor and spin the motor pulley.
Does the motor spin free? No, replace the motor. Yes, go to
step (2)
2. Spin the tub pulley. Does the tub spin free? No, check the tub
bearings. Yes, go to step (3).
3. Disconnect the plug from the drive motor and measure the
resistance between pins 4 and 5 in the motor. If the meter
reads other than between 105 and 130 ohms, replace the
motor. If the reading is between 105 and 130 ohms, go to step
(4).
4. Disconnect the plug from the motor and measure the resistance
of the windings. (Pin 1 to 2, pin 1 to 3, pin 2 to 3) all readings
should be between 3 and 6 ohms. If readings are correct,
replace the Speed Control Board. If readings are incorrect,
replace the motor.
E55
E56
Motor overheating.
High motor current
1. Remove the belt from the motor and spin the motor pulley.
Does the motor spin free? No. Replace the motor. Yes. Go to
step (2)
2. Spin the tub pulley. Does the tub spin free? No. Check the tub
bearings. Yes. Go to step (3).
3. Disconnect the plug from the motor and measure the resistance
of the windings (pin 1 to pin 2, pin 1 to pin 3, pin 2 to pin 3).
All readings should be between 4 and 6 ohms. If the readings
are correct, replace the Speed Control Board. If the readings
are incorrect, replace the motor.
1. Remove the belt from the motor and spin the motor pulley.
Does the motor spin free? No, replace the motor. Yes, go to
step (3).
2. Spin the tub pulley. Does the tub spin free? No, check the tub
bearings. Yes, go to step (3).
3. Disconnect the plug from the motor and measure the resistance
of the windings (pin 1 to 2, pin 1 to 3, pin 2 to 3). All readings
should be between 4 and 6 ohms. If readings are correct,
replace the Speed Control Board. If readings are incorrect,
replace the motor.
2-4
Section 2 Washing Machines
Error
Code
E57
E58
E59
High current on inverter
High current on motor phase
No tacho signal for 3 seconds
SolutionDescription
Refer to E56 solution
Refer to E56 solution
1. Remove the belt from the motor and spin the motor pulley.
Does the motor spin free? No, replace the motor. Yes, go to
step (3).
2. Spin the tub pulley. Does the tub spin free? No, check the tub
bearings. Yes, go to step (3).
3. Disconnect the plug from the drive motor and measure the
resistance between pins 4 and 5 in the motor. If the meter
reads other than between 105 and 130 ohms, replace the
motor. If the reading is between 105 and 130 ohms, go to step
(4).
4. Disconnect the plug from the motor and measure the resistance
of the windings (pin 1 to 2, pin 1 to 3, pin 2 to 3). All readings
should be between 4 and 6 ohms. If readings are correct,
replace the Speed Control Board. If readings are incorrect,
replace the motor.
E4A
E5A
E5B
E5C
Door PTC sensing problem
High temperature on heat sink caused
by overloading
High temperature on heat sink
High temperature on heat sink
1. Is the loading door closed? No, close the door. Yes, go to step
(2).
2. Can you hear the lock attempt to close? Yes, check the door
strike. If good, replace door switch. No, go to step (3).
3. Check the wire connection between the door lock and the Main
Control Board. If good, go to step (4).
4. Place the unit into
Start the cycle. Does the water pump out? If not, check the
drain hose for restrictions. Check the drain pump for 120VAC
at pump. If no power at pump, check wiring. If correct, check
for 120VAC at Main Control Board. If unit does pump out,
does unit go into spin? If no, replace door lock. If problem
continues, replace Main Control Board.
Replace the Speed Control Board.
Replace the Speed Control Board.
Replace the Speed Control Board.
Rinse/Spin
and remove any load from tub.
2-5
Section 2 Washing Machines
Error
Code
E5D
E5E
E5F
E66
E67
Communication problem
Communication problem
Communication problem
Heating element relay failure.
Input voltage on microprocessor
incorrect.
SolutionDescription
Communication problem. Check the wiring between the Main
Control Board and the Speed Control Board. Wiring bad,
correct wiring problem. Wiring good, replace the Main Control
Board. If the problem is not corrected, replace the Speed
Control Board.
Refer to E5D solution
Refer to E5D solution
1. Check the resistance of the heating element. It should be
appoximately 14 ohms.
2. Check the resistance between the ground and both heater
terminals. It should be open when heater terminals are
disconnected. If the readings are incorrect, replace the heating
element. If the readings are correct, replace the Main Control
Board.
Replace the Main Control Board
E68
E70
E71
E74
E75
E76
E82
Current leakage to ground on
heater or fuse opened.
The Main Control Board is not seeing
the correct water supply- swap hot and
cold hoses.
Wash NTC failure- (tub heater)
Wash temperature does not increase.
Better
models- water temperature
sensor circuit.
Better
models- NTC temperature for
the cold water valve over the limits
Console Control problem
1. Check the resistance of the heating element. It should be
appoximately 14 ohms.
2. Check the resistance between the ground and both heater
terminals. It should be open when heater terminals are
disconnected. If the readings are incorrect, replace the heating
element.
Swap hot and cold hoses
Swap hot and cold hoses
Place NTC in correct position
Check the resistance of the NTC. Is it around 50k ohms? No,
replace the water inlet valve assembly. Yes, replace the Main
Control Board.
Swap hot and cold hoses
Replace the Main Control Board
E83
2-6
Console Control problem
Replace the Main Control Board
Section 2 Washing Machines
Error
Code
E91
E92
E93
E94
E95
E97
E98
E9F
User Interface to Main Control Board
communication error
Console Control problem
Console Control problem
Communication error
Console Control problem
Console Control problem
Communication protocol.
SolutionDescription
Communication problem. Check the wiring between the Main
Control Board and the User Interface Board. Wiring bad,
correct wiring problem. Wiring good, replace the User Interface
Board. If the problem is not corrected, replace the Main Control
Board.
Replace the Main Control Board
Replace the Main Control Board
Replace the Main Control Board
Replace the Main Control Board
Replace the Main Control Board
Communication problem. Check the wiring between the Main
Control Board and the Speed Control Board. Wiring bad,
correct wiring problem. Wiring good, replace the Main Control
Board. If the problem is not corrected, replace the Speed
Control Board.
EA1
EA2
EA3
EA5
EAE
Power supply frequency out of limits
Power supply voltage too high
Power supply voltage too low
Main voltage sensing failure
Line safe relay sensing failure
Have the power company check the frequency and voltage of
the incoming power. If correct, for error code E5C, replace the
Speed Control Board. If correct, for error codes EA1, EA2, EA3,
EA5 ,EAE, or EA5, replace the Main Control Board.
Have the power company check the frequency and voltage of
the incoming power. If correct, for error code E5C, replace the
Speed Control Board. If correct, for error codes EA1, EA2, EA3,
EA5 ,EAE, or EA5, replace the Main Control Board.
Have the power company check the frequency and voltage of
the incoming power. If correct, for error code E5C, replace the
Speed Control Board. If correct, for error codes EA1, EA2, EA3,
EA5 ,EAE, or EA5, replace the Main Control Board.
Have the power company check the frequency and voltage of
the incoming power. If correct, for error code E5C, replace the
Speed Control Board. If correct, for error codes EA1, EA2, EA3,
EA5 ,EAE, or EA5, replace the Main Control Board.
Have the power company check the frequency and voltage of
the incoming power. If correct, for error code E5C, replace the
Speed Control Board. If correct, for error codes EA1, EA2, EA3,
EA5 ,EAE, or EA5, replace the Main Control Board.
EB1
Incoming power frequency out of limits
Have the power company check the frequency of the incoming
power. If correct, replace the Main Control Board.
2-7
Section 2 Washing Machines
Error
Code
EB2
EB3
EBE
EBF
EF1
EF2
EF5
EF6
Incoming line voltage above 130VAC
Incoming line voltage below 90VAC
Console control problem
Console control problem
Clogged drain pump
Too much soap
NTC temperature for the hot water
valve over the limits
Control reset
SolutionDescription
Check voltage at the outlet. If below 130VAC, replace the Main
Control Board.
Check voltage at the outlet. If above 90VAC, replace the Main
Control Board.
Replace the Main Control Board
Replace the Main Control Board
Unclog the drain pump.
Advise the customer to reduce the amount of soap they are using.
Hot and cold water hoses switched. Swap hoses.
Unplug the unit for 1 minute and plug back in. If problem is
not corrected, replace Main Control Board.
EF8
Key stuck
General Family Codes
E00
E10
No error code is stored
Fill time problem- too long to fi ll or air
leak at dome or pressure switch
Check all buttons. If correct, replace User Interface Board.
1. Is the incoming water fl ow normal? Yes, go to step (4). No, go
to step (2).
2. Are the incoming water faucets turned on? No, turn water
faucets on. Yes, go to step (3).
3. Is the incoming water pressure above (30) psi? No, have
customer correct pressure problem. Yes, check for kinked or
blocked incoming water hoses, clean incoming water screens.
If problem still remains, replace the water inlet valve assembly.
4. Does the fi ll water continue to enter the washer? Yes, go to
step (5) no, go to step (6).
5. Remove power from washer. Did the water fi ll stop? Yes, go to
step (6). No, replace the inlet valve assembly.
6. For
Better
models, check the electronic pressure sensor. For
Good
models, check the pressure switch. Pressure sensor
checks correct. Go to step (7). Pressure sensor checks
incorrect, replace pressure sensor.
2-8
7. Replace the Main Control Board.
Section 2 Washing Machines
General Family Codes (continued)
Error
Code
E40
E70
F01
F02
Door switch or Main Control Board
problem
Hoses usually reversed
Internal control fault
Water fi ll temperature problem
SolutionDescription
1. Is the loading door closed? No, close the door. Yes, go to step
(2).
2. Disconnect the plug from J2 on the Main Control Board and
check for continuity between the pins in the plug. Open, check
the door strike. If good, replace the door switch assembly.
Closed replace the Main Control Board.
Swap hot and cold hoses.
Unplug machine for a few seconds then re-connect power.
Select a wash cycle and start cycle. If F01 reappears, replace
the Main Control Board as there is likely an internal problem
in the board. If the cycle performs without displaying F01, the
fault was temporary, no repair is required at this time.
The problem could be in the temperature sensor or the inlet
hoses may be reversed. In either case, the control will try to
resolve the error and the washer will continue to run. Before
testing the sensor, fi rst check the wiring to make sure it is
properly connected. To test the temperature sensor, unplug
the washer and disconnect wiring to the sensor. Use an
ohmmeter to measure the resistance of the sensor. A reading
below about 3K ohm or above about 163K indicates the sensor
may be bad and should be replaced.
F03
Water fi ll/ water level or drain pump
problem
This type of fault could be temporary or permanent. If this
fault occurs, the control will stop the washer and display F03.
For the fi ll system, the problem could be the inlet water is
turned off. To test the fi lling fault, run the washer with no load
and check if the tub fi lls to the proper level. If the tub over
fi lls or the water does not shut off, check the pressure switch
wiring and the pressure tube connection to the air dome and
pressure switch. If these check out, the problem could be in
the pressure switch or water valve. If the tub fi lls correctly,
run the washer in the
operates and pumps out water. If the pump is not running,
check the wiring connections. If the wiring is proper and
seated, measure the voltage across pins 1 and 2 on the pump
connector, it should be about 120VAC. If it is not, check the
voltage between pin 3 of the 4-pin connector (JX) and pin 3 of
the 8-pin connector (J11)(NEUTRAL). Voltage should measure
about 120VAC.
Drain/Spin
cycle to assure the pump
2-9
Section 2 Washing Machines
General Family Codes (continued)
Error
Code
F04
F05
Washer not advancing (max. time out)
or Speed Control problem
Stuck keypad or faulty connection at
the Main Control Board
SolutionDescription
This type of fault could be temporary or permanent. If this
fault occurs, the control will stop the washer and display F04.
To test this fault, select and start the
the
heavy soil/stain
rotating and begin fi lling with water. If the tub is not turning,
but is fi lling with water, wait about 30 seconds after the tub
is full and confi rm the washer is agitating. If the motor is
running and the tub fi lled, let the washer run for at least 6
minutes while measuring the voltage between pin 1 of the
8-pin connector(J11) and pin 7 of the 7-pin connector(J6). The
voltage should be below 50VAC when the timer advance is off
and should measure at line voltage when the timer advance
is on. Constantly monitor the volt meter throughout this 6
minute run time to be certain to observe the voltage change
as “timer advance on” is only on for a short time and could be
missed when it reverts to the lower voltage reading when timer
advance is off.
This type of fault could be temporary or permanent.Check the
connection of the membrane tail to the Main Control Board
for proper assembly.
option deactivated. The tub should be
Heavy Duty
cycle with
DO/DR
DDO
San
ERR
LOC
Door open or door problem
Dispenser door open or dispenser door
problem
Deep Clean (Sanitary Cycle)
Error has been detected
Control lock is activated
Close the door or check door switch and wiring
Close dispenser door. Check reed switch operations.
2-10
Section 2 Washing Machines
Frigidaire Diagnostic Mode
*
Better
models have a digital readout display.
*
Good
models do not have a digital readout display.
The diagnostic test is performed by using the program knob. To start the test:
* On
* On
non-digital
digital
display models, turn the program knob to the start position,
display models, turn the program knob to the start position,
Drain/Spin
Touch Up
.
.
NOTE
If the model has a timer dial that can be Rotated 360°, turn the program knob to the start position,
* Press
* Within 5 seconds, press and hold the
1. All the LED’s will sequentially light. Pressing a button below a light cluster will light all the LED’s in that cluster at one
2. Turn the program knob (1) click clockwise from the start position. The hot water solenoid will activate and hot water
3. Turn the program knob (2) clicks from the start position. The bleach water solenoid will activate and cold water
4. Turn the program knob (3) clicks from the start position. The bleach and the wash water solenoids will activate and
5. Turn the program knob (4) clicks from the start position. The door lock solenoid will activate.
6. Turn the program knob (5) clicks from the start position. The door lock solenoid will deactivate and the loading door
7. Turn the program knob (6) clicks from the start position. The washer will fill and tumble.
8. Turn the program knob (7) clicks from the start position. The washer will fill and spin (leakage test).
Pause/Cancel
release buttons.
time to confirm functionality.
should enter through the detergent compartment.
should enter through the bleach compartment.
cold water should enter through the softener compartment.
can be opened.
to turn off LED’s.
Option
and
Pause/Cancel
buttons until LED’s start sequentially chasing, then
Drain/Spin
.
9. Turn the program knob (8) clicks from the start position. The drain pump and door lock solenoid will activate and the
washer will operate in high spin. Safety warning: if power is removed during this test, the door can be opened. To
prevent injury, do not put your hands inside when the tub is rotating.
10. Turn the program knob (9) clicks from the start position. The control will signal the last error code.
Quick Check
If there is no error displayed and the washer momentarily starts then turns back off:
1. Listen for a relay closure inside the Speed Control Board shortly after the
motor control has power.
2. Check the 5-pin connector wiring between the Console Control and the Speed Control Board.
Start
key is pressed. If this happens, the
2-11
Section 2 Washing Machines
Frigidaire Diagnostic Mode (continued)
In the
a letter, or two letters. The control will beep and the
flash.
Example:
remains stored in the control but once the problem is corrected, it does not effect the operation of the washer. If the
failure is something that the customer can correct (such as the water faucets being turned off), the washer will operate
normally the next time it is started.
In the
rinse, final spin
or letter after the E. When a failure occurs, the washer stops or pauses and the control beeps and flashes the five
indicator lights to tell the customer that a failure has occurred. To stop the flashing and beeping, the customer may
touch the
not effect the operation of the washer. If the failure is something that the customer can correct (such as the water
faucets being turned off), the washer will operate normally the next time it is started.
Better
models line, the failure codes will appear in the display as an E followed by two numbers, a number and
door lock, wash, rinse, final spin
E14
. To stop the flashing, the customer may touch the
Good
models line, the control signals the failure code by flashing the five indicator lights of
and
control
Pause/Cancel
for the first number or letter after the E and the start indicator light for the second number
button. The error code remains stored in the control but once the problem is corrected, it does
Pause/Cancel
and
control
button. The error code
indicator lights will
door lock, wash,
To Recall an Error Code
* Wake the washer by pressing any button.
* Wait 5 seconds.
* Press and hold the
* All LED’s will go blank and after a few seconds the control will signal the stored code using audible beeps and blinking
LED’s. The control will repeatedly signal the code, as long as the
second pause between repeats affords you the ability to make accurate counts to identify the correct error codes.
Start
and
Pause/Cancel
buttons simultaneously.
Start
and
Pause/Cancel
buttons are pressed. A two
NOTE
On a small number of washers with serial number prefix XC4, if the previous procedure does not preform as
specified, follow the option below:
* Follow all previous steps but instead of pressing
Pause/Cancel
* The control will pause for 2 seconds, then repeat the code as long as the two buttons are pressed and held.
A letter appearing in the code stands for a number higher than nine: A=10 B=11 C=12 D=13 E=14 F=15
Example code F1: the first digit would be 15 and the second would be 1. If this code would appear on a washer in the
Good
model line, the five indicator lights would blink fifteen times and the
Troubleshoot problem by using charts on the following pages.
buttons.
Start
and
Pause/Cancel
buttons, press and hold
Start
indicator light would blink once.
Options
and
2-12
Section 2 Washing Machines
Frigidaire Diagnostic Mode (continued)
Exiting Diagnostic Mode
There are two options for exiting the diagnostic test mode and returning the washer to normal operation:
a) Unplug the power cord, wait 5-8 seconds, then reconnect the power cord, or
b) Turn the program knob clockwise 2 or 3 clicks after the start position. Press
simultaneously for a few seconds until wash cycle LED’s appear.
If a situation arises where you cannot exit the diagnostic mode as described above and the bank of 5 LED’s on the
right end remain on regardless of program knob position, a combination of pushed buttons may have caused the
control to enter a special factory test mode. Disconnect power to reset the control to return washer to normal
operation if this occurs.
Options
and
Pause/Cancel
buttons
To Clear The Last Stored Error Codes
Place the control into diagnostic mode.
* Turn the program knob clockwise 9 clicks from the start position. The control will signal the last error code.
* Press and hold the
* Exit diagnostic mode to return the washer to normal operations.
Options
and
Pause/Cancel
buttons for 3 seconds. The code will be cleared.
2-13
Section 2 Washing Machines
Affinity Diagnostic Mode
* The diagnostic test is used to check individual component function only.
*Turn the program knob to the start position (far
*Press the
*Press the
*Press the
*Within 5 seconds, press and hold the
1. All the LED’s will flash. Pressing a button below a light cluster will light all the LED’s in that cluster at one time to
confirm functionality.
2. Turn the program knob (1) click clockwise from the start position. The hot water solenoid will activate and hot water
will enter through the detergent compartment.
3. Turn the program knob (2) clicks from the start position. The bleach water solenoid will activate and cold water
should enter through the bleach compartment.
4. Turn the program knob (3) clicks from the start position. The bleach and the wash water solenoids will activate and
cold water should enter through the softener compartment.
5. Turn the program knob (4) clicks from the start position. The door lock solenoid will deactivate and the loading door
can be opened.
6. Turn the program knob (5) clicks from the start position. The washer will fill and tumble. Once tumbling has
started, the boost heater (if so equiped) will turn on.
7. Turn the program knob (6) clicks from the start position. The drain pump and door lock solenoid will activate.
To enable high spin, press the
Start/Pause
Cancel
Cancel
button to start the cycle and save it.
button to stop the cycle and turn off the LED’s.
button again to turn on the LED’s.
Options
Delay Start
left
and
button.
cycle).
Start/Cancel
buttons until LED’s start flashing, then release buttons.
WARNING
If power is removed during this test, the door can be opened. To prevent injury,
the tub is rotating.
8. Turn the program knob (7) clicks from the start position. The control will signal the last error code.
Exiting Diagnostic Mode
*There are two options for exiting the diagnostic test mode and returning the washer to normal operation:
A) Unplug the power cord, wait 5-8 seconds, then reconnect the power cord or
B) Turn the program knob clockwise 2 or 3 clicks after the start position. Press
simultaneously for a few seconds until wash cycle LED’s appear.
If a situation arises where you cannot exit the diagnostic mode as described above and the bank of 5 LED’s on the right
end remain on regardless of program knob position, a combination of pushed buttons may have caused the control to
enter a special factory test mode. Disconnect power to reset the control to return washer to normal operation if this
occurs.
do not
Options
put your hands inside when
and
Start/Pause
buttons
2-14
Section 2 Washing Machines
Affinity Diagnostic Mode (continued)
To Clear The Last Stored Error Codes
*Turn the program knob to the start position (far
*Press the
*Press the
*Press the
*Within 5 seconds, press and hold the
*Turn the program knob clockwise 7 clicks from the start position. The control will signal the last error code.
*Press and hold the
*Exit diagnostic mode to return to normal operations.
Start/Pause
Cancel
Cancel
button to start the cycle and save it.
button to stop the cycle and turn off the LED’s
button again to turn on the LED’s.
Options
Options
and
Pause/Cancel
left
cycle).
and
Start/Cancel
buttons for 3 seconds. The code will be cleared.
buttons until LED’s start flashing, then release buttons.
To Recall an Error Code
1. Wake the washer by pressing any button.
2. Wait 5 seconds.
3. Press and hold the
As long as the buttons are held, the failure code will appear in the display as an E followed by two numbers, a
number and a letter or two letters. The control will beep.
Start/Pause
and
Cancel
buttons simultaneously.
Affinity Diagnostic Mode (newer models)
The diagnostic test is used to check individual component function only.
* Press the
* Within 10 seconds after pressing
* Within 5 seconds of wake up, turn the selector knob to the far
button under the display simultaneously for 3 seconds to enter the diagnostic mode.
Cancel
button to enter standby mode and enable diagnostic entry.
Cancel
, press any button (except the
Cancel
button) to wake up the control.
left
cycle and press and hold the
Cancel
and
center
NOTE
To save time at wake up, the Welcome screen can be bypassed by turning the selector knob.
1. Upon entering diagnostic mode, all lights should flash for 1 1/4” x 2” display models.
2. Turn the program knob (1) click clockwise from the start position. The hot water solenoid will activate and hot
water should enter through the detergent compartment.
3. Turn the program knob (2) clicks from the start position. The bleach water solenoid will activate and cold water
should enter through the bleach compartment.
4. Turn the program knob (3) clicks from the start position. The bleach and wash water solenoids will activate and cold
water should enter through the softener compartment
5. Turn the program knob (4) clicks from the start position.The prewash solenoid will activate and cold water should
enter through the prewash compartment.
6. Turn the program knob (5) clicks from the start position. The door lock solenoid will deactivate and the loading door
can be opened. When the door is opened, the drum light should turn on, if so equipped.
2-15
Section 2 Washing Machines
Affinity Diagnostic Mode (newer models) (continued)
7. Turn the program knob (6) clicks from the start position. The door lock will activate and the washer will fill then
tumble. Once tumbling has started, the boost heater will turn on.
8. Turn the program knob (7) clicks from the start position. This is a free position on models without recirculation
pump. The recirculation pump and drum light will activate if so equipped.
9. Turn the program knob (8) clicks from the start position. The drain pump will activate draining out any water in the
tub. To enable spin, press the
Delay Start
key.
10. Turn the program knob (9) clicks from the start position. The control will signal the last 5 error codes with
meaning no error.
11. Turn the program knob (10) clicks from the start position. Latest software version will be shown.
12. If applicable, turn the program knob (11) clicks from the start position. This is a free position.
Exiting Diagnostic Mode
To return the washer to normal operations:
A) Unplug the power cord, wait 5-8 seconds, then reconnect the power cord or
B) Turn the program knob clockwise back to the start position. Press the
until the LED’s stop flashing.
Cancel
and
center
button under the display
To Clear The Last Stored Error Codes
* Press the
* Within 10 seconds after pressing
* Within 5 seconds of wake up, turn the selector knob to the far
button under the display simultaneously for 3 seconds to enter the diagnostic mode.
Cancel
button to enter standby mode and enable diagnostic entry.
Cancel
, press any button (except the
Cancel
button) to wake up the control.
left
cycle and press and hold the
Cancel
and
NOTE
E00
center
To save time at wake up, the Welcome screen can be bypassed by turning the selector knob.
* Turn the program knob clockwise 9 turns (clicks) from the start position. The control will signal the last 5 error codes
with
E00
meaning no error experienced.
* Press and hold the
cleared.
* Exit diagnostic mode to return to normal operations.
center
key under the display and
Cancel
buttons simultaneously for 3 seconds. The code(s) will be
Factory Reset
On 1 1/4” x 2” display models, wake machine, push the
until you hear a beep. This is no more than 10 seconds.
Spin Speed
and
Soil Selection
keys simultaneously and hold
2-16
Section 2 Washing Machines
Electrolux Diagnostic Mode
* Press the
* Within 10 seconds after pressing
* Within 5 seconds of wake up, turn the selector knob to the far
button under the display simultaneously for 3 seconds to enter the diagnostic mode.
Cancel
button to enter standby mode and enable diagnostic entry.
Cancel
, press any button to wake up the control.
left
cycle and press and hold
Cancel
and far
left
NOTE
To save time at wake up, the Welcome screen can be bypassed by turning the selector knob.
1. Upon entering diagnostic mode, all lights should flash for 1¼”x2” display models and all lights on for the 1¼” x
4 3/4” display models.
2. Turn the program knob (1) click clockwise from the start position. The hot water solenoid will activate and hot water
should enter through the detergent compartment.
3. Turn the program knob (2) clicks from the start position. The bleach water solenoid will activate and cold water
should enter through the bleach compartment.
4. Turn the program knob (3) clicks from the start position. The bleach and the wash water solenoids will activate and
cold water should enter through the softener compartment.
5. Turn the program knob (4) clicks from the start position. The prewash solenoid will activate and cold water should
enter through the prewash compartment.
6. Turn the program knob (5) clicks from the start position. The door lock solenoid will deactivate and the loading door
can be opened. When the door is opened, the drum light should turn on.
7. Turn the program knob (6) clicks from the start position. The door lock will activate and the washer will fill then
tumble. Once tumbling has started, the boost heater will turn on.
8. Turn the program knob (7) clicks from the start position. The drain pump will activate draining out any water in the
tub and the washer will operate in high spin.
9. Turn the program knob (8) clicks from the start position. This is a free position.
10. Turn the program knob (9) clicks from the start position. The control will signal the last 5 error codes with
being no error.
11. Turn the program knob (10) clicks from the start position. Latest software version will be shown.
12. If applicable, turn the program knob (11) clicks from the start position. This is a free position.
E00
Exiting Diagnostic Mode
A) Unplug the power cord, wait 5-8 seconds, then reconnect the power cord or
B) Turn the program knob clockwise back to the start position. Press the
until the LED’s stop flashing.
Cancel
and far
left
button under the display
2-17
Section 2 Washing Machines
Electrolux Diagnostic Mode (continued)
Factory Reset
1) On 1¼” x 2” display models, wake machine, push the
until you hear a beep. This is no more than 10 seconds.
2) On 1¼” x 4 3/4” display models, scroll through the
there, push the
key. From here, you have the selection of the type of reset you wish to perform. Make your selection and push the
Select
key. The machine will turn off and when woken up, the part(s) of the program you wanted reset are now set
back to factory settings.
Select
key then scroll through this menu until you get to the Reset Selection and push the
Spin Speed
Option
key until you get to the Preference Selection
and
Soil Selection
keys simultaneously and hold
(pref)
Select
. Once
Installation Cycle
Before entering the Installation Cycle (install cycle) make sure that all articles are out of the drum (the drum is empty).
1¼” x 2” display models:
1. Wake the washer up by pressing any button (except the
2. Rotate the cycle knob to the
3. Press the
4. Wake the unit up again, immediately and simultaneously press and hold the
for 5 seconds. The display will show
5. Press the
water flow issues. At cycle completion, the display will show
as
call service, no water
exit the install cycle and return to normal operation the next time the knob is turned.
Start/Pause
Start/Pause
button, then the
button to begin the cycle. Installation Cycle will test for electronic issues, wiring issues and
Hand Wash
or
check hoses
cycle.
Cancel
button.
install cycle
. Correct the action and repeat the cycle for proper installation. Washer will
with the estimated time of cycle completion.
Cancel
instal pass!
button).
My Favorites
or prompt an action during the cycle such
and
Eco Friendly
buttons
1¼” x 4 3/4” display models:
1. The machine will first wake up on setting up the unit to display
cycle. You can run it now if you choose. If you don’t want to run it immediately, you can access the install cycle
through the
through this menu until you get to the install cycle. Press the
articles from the washer drum). You can also get to this cycle by performing a full reset of factory settings.
pref menu
in the option window. Press the
Select
language selection
key once you scroll to the
Select
key then follow the instructions (remove all
. Press
next
to display the install
pref selection
. Then scrolll
To Clear The Last Stored Error Codes
* Press the
* Within 10 seconds after pressing
* Within 5 seconds of wake up, turn the selector knob to the far
left
Cancel
button to enter standby mode and enable diagnostic entry.
Cancel
, press any button to wake up the control.
left
cycle and press and hold the
button under the display simultaneously for 3 seconds to enter the diagnostic mode.
Cancel
and the far
NOTE
To save time at wake up, the Welcome screen can be bypassed by turning the selector knob.
* Turn the program knob clockwise (9) clicks from the start position. The control will signal the last 5 error codes with
E00
meaning no error experienced.
* Press and hold the far
be cleared.
left
key under the display and
Cancel
buttons simultaneously for 3 seconds. The code(s) will
2-18
Section 3 Dryers
Error
Code
E10
E11
E12
E24
E25
E31
General EEPROM fault
Checksum (internal processor check)
error
Non fatal reading or writing to the
memory error
Control NTC short circuit
Control NTC open circuit
Contact sensor frequency too high
SolutionDescription
Clear code, exit mode and start dryer. If problem persists,
replace Main Control Board
Clear code, exit mode and start dryer. If problem persists,
replace Main Control Board
Clear code, exit mode and start dryer. If problem persists,
replace Main Control Board
Measure resistance of control thermistor. If reading is not 50k
ohms (±10%), replace thermistor. If reading is within 50k
ohms (±10%), check wiring between the thermistor and Main
Control Board. If good, replace Main Control Board
Measure resistance of control thermistor. If reading is not 50k
ohms (±10%), replace thermistor. If reading is within 50k
ohms (±10%), check wiring between the thermistor and Main
Control Board. If good, replace Main Control Board
Check the contact sensor and wiring. If no problems are found
with contact sensor, replace Main Control Board.
E32
E42
E51
E52
E53
E54
Contact sensor frequency too low
Door sensing failure
Motor relay failure
Motor fault- motor stopped or not
starting
Motor centripetal switch failure
Motor sensing failure
Check the contact sensor and wiring. If no problems are found
with contact sensor, replace Main Control Board.
Check door switch and wiring. If correct, replace Main Control
Board.
If motor runs continuously with power applied, check for short
circuit across motor relay (RL2), or L1 applied to motor relay
output (J3-1) with cycle stopped. If motor does not start when
Start
key is pressed, check for open circuit between L1 and
motor relay connection (J3-2). If no wiring problems found,
replace Main Control Board.
Remove any load from dryer and check if drum turns freely
by hand. Check L1 power supply voltage, motor windings,
and motor thermal protector (if motor thermal protector has
tripped, it may take up to 30 minutes to reset).
Check wiring. Check if motor centripetal switches are stuck in
open or closed positions. Replace motor. Replace Main Control
Board.
Replace Main Control Board.
3-1
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