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USER MANUAL
SM-G960F
SM-G960F/DS
SM-G965F
SM-G965F/DS
English. 12/2018. Rev.1.0
www.samsung.com
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Table of Contents
Basics
4 Read me first
7 Device overheating situations and
solutions
11 Device layout and functions
18 Battery
23 SIM or USIM card (nano-SIM card)
29 Memory card (microSD card)
33 Turning the device on and off
34 Initial setup
36 Samsung account
38 Transferring data from your previous
device (Smart Switch)
42 Understanding the screen
56 Notification panel
87 Contacts
91 Messages
95 Internet
97 Email
98 Camera
129 Gallery
136 Always On Display
139 Edge screen
143 Multi window
146 Kids Home
148 Samsung Pay
151 Galaxy Wearable
152 Samsung Members
153 Samsung Notes
154 Calendar
58 Entering text
Apps and features
61 Installing or uninstalling apps
63 Bixby
72 Bixby Vision
76 Bixby Home
78 Reminder
82 Phone
155 Samsung Health
161 Voice Recorder
163 My Files
163 Clock
165 Calculator
166 Game Launcher
169 SmartThings
174 Sharing content
175 Samsung DeX
181 Google apps
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Table of Contents
Settings
183 Introduction
183 Connections
184 Wi-Fi
187 Bluetooth
189 NFC and payment
192 Data saver
193 SIM card manager (dual SIM
models)
193 Mobile Hotspot and Tethering
195 More connection settings
198 Sounds and vibration
198 Dolby Atmos (surround sound)
199 Separate app sound
199 Notifications
235 Google
236 Advanced features
237 Dual Messenger
238 Device care
240 Apps
241 General management
242 Accessibility
242 Software update
243 User manual
243 About phone
Appendix
244 Accessibility
261 Troubleshooting
200 App icon badges
200 Display
202 Blue light filter
202 Changing the screen mode or
adjusting the display colour
204 Screen resolution
204 Screensaver
205 Wallpapers and themes
205 Lock screen
206 Smart Lock
207 Biometrics and security
209 Intelligent Scan
212 Face recognition
215 Iris recognition
220 Fingerprint recognition
268 Removing the battery
223 Samsung Pass
228 Secure Folder
233 Accounts and backup
234 Samsung Cloud
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Basics
Read me first
Please read this manual before using the device to ensure safe and proper use.
•
Descriptions are based on the device’s default settings.
•
Some content may differ from your device depending on the region, service provider,
model specifications, or device’s software.
•
Content (high quality content) that requires high CPU and RAM usage will affect the
overall performance of the device. Apps related to the content may not work properly
depending on the device’s specifications and the environment that it is used in.
•
Samsung is not liable for performance issues caused by apps supplied by providers other
than Samsung.
•
Samsung is not liable for performance issues or incompatibilities caused by edited
registry settings or modified operating system software. Attempting to customise the
operating system may cause the device or apps to work improperly.
•
Software, sound sources, wallpapers, images, and other media provided with this device
are licensed for limited use. Extracting and using these materials for commercial or other
purposes is an infringement of copyright laws. Users are entirely responsible for illegal
use of media.
•
You may incur additional charges for data services, such as messaging, uploading and
downloading, auto-syncing, or using location services depending on your data plan. For
large data transfers, it is recommended to use the Wi-Fi feature.
•
Default apps that come with the device are subject to updates and may no longer be
supported without prior notice. If you have questions about an app provided with
the device, contact a Samsung Service Centre. For user-installed apps, contact service
providers.
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Basics
•
Modifying the device’s operating system or installing softwares from unofficial sources
may result in device malfunctions and data corruption or loss. These actions are violations
of your Samsung licence agreement and will void your warranty.
•
Depending on the region or service provider, a screen protector is attached for protection
during production and distribution. Damage to the attached screen protector is not
covered by the warranty.
•
You can see the touchscreen clearly even in strong outdoor sunlight by automatically
adjusting the contrast range based on the surrounding environment. Due to the nature
of the product, displaying fixed graphics for extended periods may result in afterimages
(screen burn-in) or ghosting.
–
It is recommended not to use fixed graphics on part or all of the touchscreen for
extended periods and turn off the touchscreen when not using the device.
–
You can set the touchscreen to turn off automatically when you are not using it.
Launch the
of time you want the device to wait before turning off the touchscreen.
–
To set the touchscreen to automatically adjust its brightness based on the
surrounding environment, launch the
Adaptive brightness
•
Depending on the region or model, some devices are required to receive approval from
the Federal Communications Commission (FCC). If your device is approved by the FCC,
you can view the FCC ID of the device. To view the FCC ID, launch the
About phone
tap
•
Depending on the region, you can view the regulatory information on the device. To
view the information, launch the
information
Settings
→
.
app, tap
switch to activate it.
Status
Display
.
Settings
→
Screen timeout
Settings
app and tap
app, tap
, and then select the length
Display
About phone
, and then tap the
Settings
→
Regulatory
app and
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Maintaining water and dust resistance
Your device supports water- and dust-resistance. Follow these tips carefully to maintain the
water- and dust-resistance of your device. Failure to do so may result in damage to your
device.
•
Do not immerse the device in fresh water deeper than 1.5 m or keep it submerged for
more than 30 minutes. If you immerse the device in any liquid other than fresh water,
such as salt water, ionised water, or alcoholic beverage, liquid will enter the device faster.
•
Do not expose the device to water moving with force.
•
If the device is exposed to fresh water, dry it thoroughly with a clean, soft cloth. If the
device is exposed to other liquids, such as salt water, swimming pool water, soapy water,
oil, perfume, sunscreen, hand cleaner, or chemical products such as cosmetics, rinse it
with fresh water and dry it thoroughly with a clean, soft cloth. If you do not follow these
instructions, the device’s performance and appearance may be affected.
•
If the device has been immersed in water or the microphone or speaker is wet, sound
may not be heard clearly during a call. After wiping the device with a dry cloth, dry it
thoroughly before using it.
•
The touchscreen and other features may not work properly if the device is used in water.
•
If the device is dropped or receives an impact, the water- and dust-resistant features of
the device may be damaged.
•
Your device has been tested in a controlled environment and certified to be waterand dust-resistant in specific situations (meets requirements of classification IP68 as
described by the international standard IEC 60529-Degrees of Protection provided by
Enclosures [IP Code]; test conditions: 15-35 °C, 86-106 kPa, fresh water, 1.5 metre, 30
minutes). Despite this classification, it is still possible for your device to be damaged in
certain situations.
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information
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Device overheating situations and solutions
When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast
charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or
performance and is in the device’s normal range of operation. If the battery becomes too hot,
the charger may stop charging.
Do the following when the device heats up:
•
Disconnect the charger from the device and close any running apps. Wait for the
device to cool down and then begin charging the device again.
•
If the lower part of the device overheats, it could be because the connected USB
cable is damaged. Replace the damaged USB cable with a new Samsung-approved
one.
•
When using a wireless charger, do not place foreign materials, such as metal objects,
magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging or fast charging feature is only available on supported models.
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When the device heats up during use
When you use features or apps that require more power or use them for extended periods,
your device may temporarily heat up due to increased battery consumption. Close any
running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on
the functions and apps you use, these examples may not apply to your model.
•
During the initial setup after purchase or when restoring data
•
When downloading large files
•
When using apps that require more power or using apps for extended periods
–
When playing high-quality games for extended periods
–
When recording videos for extended periods
–
When streaming videos while using the maximum brightness setting
–
When connecting to a TV
•
While multitasking (or, when running many apps in the background)
–
When using Multi window
–
When updating or installing apps while recording videos
–
When downloading large files during a video call
–
When recording videos while using a navigation app
•
When using large amount of data for syncing with the cloud, email, or other accounts
•
When using a navigation app in a car while the device is placed in direct sunlight
•
When using the mobile hotspot and tethering feature
•
When using the device in areas with weak signals or no reception
•
When charging the battery with a damaged USB cable
•
When the device’s multipurpose jack is damaged or exposed to foreign materials, such as
liquid, dust, metal powder, and pencil lead
•
When you are roaming
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Do the following when the device heats up:
•
Keep the device updated with the latest software.
•
Conflicts between running apps may cause the device to heat up. Restart the device.
•
Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
•
Close apps that increase battery consumption or that run in the background when
not in use.
•
Delete unnecessary files or unused apps.
•
Decrease the screen brightness.
•
If the device overheats or feels hot for a prolonged period, do not use it for a while. If
the device continues to overheat, contact a Samsung Service Centre.
Device limitations when the device overheats
When the device heats up, the features and performance may be limited or the device may
turn off to cool down. The feature is only available on supported models.
•
If the device becomes hotter than usual, a device overheating message will appear. To
lower the device’s temperature, the screen brightness and the performance speed will be
limited and battery charging will stop. Running apps will be closed and you will only be
able to make emergency calls until the device cools down.
•
If the device overheats or feels hot for a prolonged period, a power off message will
appear. Turn off the device, and wait until it cools down.
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Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to
avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
•
Do not store your device in very cold or very hot temperatures.
•
Do not expose your device to direct sunlight for extended periods.
•
Do not use or store your device for extended periods in very hot areas, such as inside a
car in the summertime.
•
Do not place the device in any areas that may overheat, such as on an electric heating
mat.
•
Do not store your device near or in heaters, microwaves, hot cooking equipment, or high
pressure containers.
•
Never use a damaged charger or battery.
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Device layout and functions
Package contents
Refer to the quick start guide for package contents.
•
The items supplied with the device and any available accessories may vary
depending on the region or service provider.
•
The supplied items are designed only for this device and may not be compatible
with other devices.
•
Appearances and specifications are subject to change without prior notice.
•
You can purchase additional accessories from your local Samsung retailer. Make
sure they are compatible with the device before purchase.
•
Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
•
Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer
to the Samsung website.
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Proximity/Light sensor
Device layout
►
Galaxy S9 models:
Speaker
Iris recognition LED
LED indicator
Volume key
Bixby key
Edge screen
Touchscreen
Front camera
Iris recognition camera
Power key
Edge screen
Multipurpose jack (USB
Type-C)
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Rear camera
MST antenna
Microphone
GPS antenna
SIM card / Memory card
tray
Flash
Fingerprint recognition
sensor
NFC antenna /
Wireless charging coil
Main antenna
Speaker
Microphone
Heart rate sensor
Earphone jack
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Proximity/Light sensor
►
Galaxy S9+ models:
Speaker
Iris recognition LED
LED indicator
Volume key
Bixby key
Edge screen
Touchscreen
Front camera
Iris recognition camera
Power key
Edge screen
Multipurpose jack (USB
Type-C)
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MST antenna
Microphone
SIM card / Memory card
tray
GPS antenna
Rear camera (Dual)
NFC antenna /
Wireless charging coil
Main antenna
Speaker
Microphone
Flash
Heart rate sensor
Fingerprint recognition
sensor
Earphone jack
•
When using the speakers, such as when playing media files or using speakerphone,
do not place the device close to your ears.
•
Be careful not to expose the camera lens to a strong light source, such as direct
sunlight. If the camera lens is exposed to a strong light source, such as direct
sunlight, the camera image sensor may be damaged. A damaged image sensor is
irreparable and will cause dots or spots in pictures.
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•
Connectivity problems and battery drain may occur in the following situations:
–
If you attach metallic stickers on the antenna area of the device
–
If you attach a device cover made with metallic material to the device
–
If you cover the device’s antenna area with your hands or other objects while
using certain features, such as calls or the mobile data connection
•
Using a Samsung-approved screen protector is recommended. Unapproved screen
protectors may cause the sensors to malfunction.
•
Do not cover the proximity/light sensor area with screen accessories, such as a
screen protector or stickers. Doing so may cause the sensor to malfunction.
•
The colours on the Edge screen may look different depending on your viewing
position.
Hard keys
Volume key
Bixby key
Key Function
•
Press and hold to turn the device on or off.
Power
•
Press to turn on or lock the screen.
•
Press to launch Bixby. Refer to Bixby for more information.
Bixby
•
Press and hold to start a conversation with Bixby. Refer to Using
Bixby for more information.
Power key
Volume
•
Press to adjust the device volume.
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Soft buttons
Recents button
Back button
Home button
When you turn on the screen, the soft buttons will appear at the bottom of the screen. The
soft buttons are set to the Recents button, Home button, and Back button by default. Refer to
Navigation bar (soft buttons) for more information.
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Battery
Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended
periods.
Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or
cables can cause the battery to explode or damage the device.
•
Connecting the charger improperly may cause serious damage to the device. Any
damage caused by misuse is not covered by the warranty.
•
Use only USB Type-C cable supplied with the device. The device may be damaged
if you use Micro USB cable.
To save energy, unplug the charger when not in use. The charger does not have a
power switch, so you must unplug the charger from the electric socket when not in
use to avoid wasting power. The charger should remain close to the electric socket
and easily accessible while charging.
Connect the USB cable to the USB power adaptor.
1
Plug the USB cable into the device’s multipurpose jack.
2
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Plug the USB power adaptor into an electric socket.
3
After fully charging, disconnect the charger from the device. Then, unplug the charger
4
from the electric socket.
Charging other devices
Use the USB connector (USB Type-C) to charge another mobile device with your device’s
battery.
Plug the USB connector (USB Type-C) into your device’s multipurpose jack, and connect your
device and the other device via the other device’s USB cable.
When charging starts, the battery charging icon will appear on the other device’s screen.
Your device The other
device
USB Connector
(USB Type-C)
The other device's
USB cable
The app selection pop-up window that appears on your device is for data transfer. Do
not select an app from the pop-up window.
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Reducing the battery consumption
Your device provides various options that help you conserve battery power.
•
Optimise the device using the device care feature.
•
When you are not using the device, turn off the screen by pressing the Power key.
•
Activate power saving mode.
•
Close unnecessary apps.
•
Deactivate the Bluetooth feature when not in use.
•
Deactivate the Wi-Fi feature when not in use.
•
Deactivate auto-syncing of apps that need to be synced.
•
Decrease the backlight time.
•
Decrease the screen brightness.
Battery charging tips and precautions
•
When the battery power is low, the battery icon appears empty.
•
If the battery is completely discharged, the device cannot be turned on immediately
when the charger is connected. Allow a depleted battery to charge for a few minutes
before turning on the device.
•
If you use multiple apps at once, network apps, or apps that need a connection to
another device, the battery will drain quickly. To avoid losing power during a data
transfer, always use these apps after fully charging the battery.
•
Using a power source other than the charger, such as a computer, may result in a slower
charging speed due to a lower electric current.
•
The device can be used while it is charging, but it may take longer to fully charge the
battery.
•
If the device receives an unstable power supply while charging, the touchscreen may not
function. If this happens, unplug the charger from the device.
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•
While charging, the device and the charger may heat up. This is normal and should not
affect the device’s lifespan or performance. If the battery gets hotter than usual, the
charger may stop charging.
•
If you charge the device while the multipurpose jack is wet, the device may be damaged.
Thoroughly dry the multipurpose jack before charging the device.
•
If the device is not charging properly, take the device and the charger to a Samsung
Service Centre.
Fast charging
The device has a built-in fast charging feature. You can charge the battery more quickly while
the device or its screen is turned off.
Increasing the charging speed
To increase the charging speed, turn the device or its screen off when you charge the battery.
While charging the battery when the device is turned off, the
If the fast charging feature is not activated, launch the
Battery
→ →
•
•
Settings
You cannot use the built-in fast charging feature when you charge the battery
using a standard battery charger.
If the device heats up or the ambient air temperature rises, the charging speed may
decrease automatically. This is a normal operating condition to prevent damage to
the device.
, and then tap the
Fast cable charging
Settings
icon appears on the screen.
app, tap
switch to activate it.
Device care
→
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Wireless charging
The device has a built-in wireless charging coil. You can charge the battery using a wireless
charger (sold separately).
Fast wireless charging
You can charge your device faster using the fast wireless charging feature. To use this feature,
you must use a charger and components that support the fast wireless charging feature.
If the fast wireless charging feature is not activated, launch the
→
Battery
→ →
•
The on/off option will be added in your device’s settings menu when you first place
it on the charger.
•
A fan inside the charger may produce noise during fast wireless charging.
Settings
, and then tap the
Fast wireless charging
Settings
switch to activate it.
app, tap
Charging the battery
Place the centre of the device’s back on the centre of the wireless charger.
1
The estimated charging time will appear on the screen. The actual charging time may
vary depending on the charging conditions.
Device care
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After fully charging, disconnect the device from the wireless charger.
2
Precautions for wireless charging
•
Do not place the device on the wireless charger with a credit card or radiofrequency identification (RFID) card (such as a transportation card or a key card)
placed between the back of the device and the device cover.
•
Do not place the device on the wireless charger when conductive materials, such
as metal objects and magnets, are placed between the device and the wireless
charger.
The device may not charge properly or may overheat, or the device and the cards
may be damaged.
•
If you use the wireless charger in areas with weak network signals, you may lose
network reception.
•
Use Samsung-approved wireless chargers. If you use other wireless chargers, the
battery may not charge properly.
SIM or USIM card (nano-SIM card)
Installing the SIM or USIM card
Insert the SIM or USIM card provided by the mobile telephone service provider.
For dual SIM models, you can insert two SIM or USIM cards so you can have two phone
numbers or service providers for a single device. In some areas, data transfer speeds may be
slower if two SIM cards are inserted in the device than when one SIM card is inserted.
Use caution not to lose or let others use the SIM or USIM card. Samsung is not
responsible for any damages or inconveniences caused by lost or stolen cards.
Some LTE services may not be available depending on the service provider. For more
information about service availability, contact your service provider.
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►
Single SIM models:
1
2 3
54
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►
Dual SIM models:
21 3
54
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Insert the ejection pin into the hole on the tray to loosen the tray.
1
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
Pull out the tray gently from the tray slot.
2
►
3
Single SIM models: Place the SIM or USIM card on the tray 1 with the gold-coloured
contacts facing downwards.
►
Dual SIM models: Place the SIM or USIM card on the tray with the gold-coloured
contacts facing downwards. Place the primary SIM or USIM card on the tray 1 (
secondary SIM or USIM card on the tray 2 (
2 ).
1
2
Tray 1
Tray 2
Gently press the SIM or USIM card into the tray to secure it.
4
If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray.
Insert the tray back into the tray slot.
5
1 ) and the
•
If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.
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Correct card installation
►
Single SIM models:
Nano-SIM card
►
Dual SIM models:
Nano-SIM card 1
microSD card
Nano-SIM card 2
Nano-SIM card
microSD card
•
Use only a nano-SIM card.
•
You cannot insert a nano-SIM card and a microSD card in tray 2 at the same time.
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Removing the SIM or USIM card
Insert the ejection pin into the hole on the tray to loosen the tray.
1
Pull out the tray gently from the tray slot.
2
Remove the SIM or USIM card.
3
Insert the tray back into the tray slot.
4
Using dual SIM or USIM cards (dual SIM models)
If you insert two SIM or USIM cards, you can have two phone numbers or service providers for
a single device.
Activating SIM or USIM cards
Launch the
card and tap the switch to activate it.
Settings
app and tap
Connections
→
SIM card manager
. Select a SIM or USIM
Customising SIM or USIM cards
Launch the
USIM card to access the following options:
•
Icon
•
Name
•
Network mode
Settings
: Change the icon of the SIM or USIM card.
: Change the display name of the SIM or USIM card.
app, tap
: Select a network type to use with the SIM or USIM card.
Connections
→
SIM card manager
, and then select a SIM or
Setting preferred SIM or USIM cards
When two cards are activated, you can assign voice calls, messaging, and data services to
specific cards.
Launch the
preferences for your cards in
Settings
app, tap
Connections
Preferred SIM card
→
SIM card manager
28
, and then set the feature
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Memory card (microSD card)
Installing a memory card
Your device’s memory card capacity may vary from other models and some memory cards
may not be compatible with your device depending on the memory card manufacturer and
type. To view your device’s maximum memory card capacity, refer to the Samsung website.
•
Some memory cards may not be fully compatible with the device. Using an
incompatible card may damage the device or the memory card, or corrupt the data
stored in it.
•
Use caution to insert the memory card right-side up.
•
The device supports the FAT and the exFAT file systems for memory cards. When
inserting a card formatted in a different file system, the device will ask to reformat
the card or will not recognise the card. To use the memory card, you must format it.
If your device cannot format or recognise the memory card, contact the memory
card manufacturer or a Samsung Service Centre.
•
Frequent writing and erasing of data shortens the lifespan of memory cards.
•
When inserting a memory card into the device, the memory card’s file directory
appears in the
My Files
→
SD card
folder.
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1
4
2 3
5
Insert the ejection pin into the hole on the tray to loosen the tray.
1
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
Pull out the tray gently from the tray slot.
2
When you remove the tray from the device, the mobile data connection will be
disabled.
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Place a memory card on the tray 2 with the gold-coloured contacts facing downwards.
3
Tray 1
Tray 2
Gently press the memory card into the tray to secure it.
4
If the card is not fixed firmly into the tray, the memory card may leave or fall out of the
tray.
Insert the tray back into the tray slot.
5
•
If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.
Removing the memory card
Before removing the memory card, first unmount it for safe removal.
Launch the
→
card
Insert the ejection pin into the hole on the tray to loosen the tray.
1
Pull out the tray gently from the tray slot.
2
Settings
Unmount
app and tap
.
Device care
→
Storage
→ →
Storage settings
→
SD
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Remove the memory card.
3
Insert the tray back into the tray slot.
4
Do not remove external storage, such as a memory card or USB storage, while the
device is transferring or accessing information, or right after transferring data. Doing
so can cause data to be corrupted or lost or cause damage to the external storage or
device. Samsung is not responsible for losses, including loss of data, resulting from
the misuse of external storage devices.
Formatting the memory card
A memory card formatted on a computer may not be compatible with the device. Format the
memory card on the device.
Launch the
→
card
Format
Before formatting the memory card, remember to make backup copies of all
important data stored in the memory card. The manufacturer’s warranty does not
cover loss of data resulting from user actions.
Settings
.
app and tap
Device care
→
Storage
→ →
Storage settings
→
SD
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Turning the device on and off
Press and hold the Power key for a few seconds to turn on the device.
When you turn on your device for the first time or after performing a data reset, follow the
on-screen instructions to set up your device.
To turn off the device, press and hold the Power key, and then tap
Follow all posted warnings and directions from authorised personnel in areas where
the use of wireless devices is restricted, such as aeroplanes and hospitals.
Power off
.
Restarting the device
To restart the device, press and hold the Power key, and then tap
If your device is frozen and unresponsive, press and hold the Power key and the Volume
Down key simultaneously for more than 7 seconds to restart it.
Volume Down key
Restart
Power key
.
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Basics
Emergency mode
You can switch the device to emergency mode to reduce battery consumption. Some apps
and functions will be restricted. In emergency mode, you can make an emergency call, send
your current location information to others, sound an emergency alarm, and more.
Activating emergency mode
To activate emergency mode, press and hold the Power key, and then tap
The usage time left shows the time remaining before the battery power runs
out. Usage time left may vary depending on your device settings and operating
conditions.
Emergency mode
Deactivating emergency mode
To deactivate emergency mode, tap →
hold the Power key, and then tap
Emergency mode
Turn off Emergency mode
.
. Alternatively, press and
Initial setup
When you turn on your device for the first time or after performing a data reset, follow the
on-screen instructions to set up your device.
•
The initial setup procedures may vary depending on the device’s software and your
.
region.
•
You can set up your device with Bixby depending on the selected device language.
Turn on the device.
1
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Basics
Select your preferred device language and select .
2
Select a language.
Read and agree to the terms and conditions and tap
3
Get your content from a previous device.
4
Select a Wi-Fi network and connect to it.
5
If you do not connect to a Wi-Fi network, you may not be able to set up some device
features during the initial setup.
Follow the on-screen instructions to proceed the initial setup.
6
Set a screen lock method to protect your device. You can protect your personal
7
information by preventing others from accessing your device. To set the screen lock
method later, tap
If the recommended apps screen appears, select apps you want and download them.
8
Not now
.
Next
.
Sign in to your Samsung account. You can enjoy Samsung services and keep your data
9
up to date and secure across all of your devices. Refer to Samsung account for more
information.
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Samsung account
Introduction
Your Samsung account is an integrated account service that allows you to use a variety of
Samsung services provided by mobile devices, TVs, and the Samsung website. Once your
Samsung account has been registered, you can keep your data up to date and secure across
your Samsung devices with Samsung Cloud, track and control your lost or stolen device, see
tips and tricks from Samsung Members, and more.
Create your Samsung account with your email address.
To check the list of services that can be used with your Samsung account, visit
account.samsung.com. For more information on Samsung accounts, launch the
and tap
Accounts and backup
→
Accounts
→
Samsung account
→ →
Help
Registering your Samsung account
Registering a new Samsung account
If you do not have a Samsung account, you should create one.
Launch the
1
Samsung account
Alternatively, launch the
Tap
2
3
Create account
Follow the on-screen instructions to complete creating your account.
Settings
.
app and tap
Settings
.
Accounts and backup
app and tap .
→
Accounts
→
Add account
Settings
.
app
→
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Basics
Registering an existing Samsung account
If you already have a Samsung account, register it to the device.
Launch the
1
Samsung account
Alternatively, launch the
Enter your Samsung account ID and password and tap
2
If you forget your account information, tap
account information when you enter the required information.
If a pop-up window about using biometric data appears, tap
Samsung account password via your biometric data, such as fingerprints or irises. Refer to
Samsung Pass for more information.
Read and agree to the terms and conditions and tap
3
Samsung account.
Settings
.
app and tap
Settings
Accounts and backup
app and tap .
Sign in
Find ID
or
Reset password
Next
→
Accounts
.
Register
to finish registering your
→
Add account
. You can find your
. You can verify your
Removing your Samsung account
→
When you remove your registered Samsung account from the device, your data, such as
contacts or events, will also be removed.
Launch the
1
Tap
2
Tap
3
Samsung account
Remove
Settings
, enter your Samsung account password, and then tap OK.
app and tap
→ →
Remove account
Accounts and backup
.
→
Accounts
.
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Transferring data from your previous device (Smart Switch)
Connect with your previous device via Smart Switch to transfer data.
Launch the
Settings
•
This feature may not be supported on some devices or computers.
•
Limitations apply. Visit www.samsung.com/smartswitch for details. Samsung
takes copyright seriously. Only transfer content that you own or have the right to
transfer.
app and tap
Accounts and backup
→
Smart Switch
.
Transferring data using a USB connector (USB Type-C)
You can connect your previous device to your device with the USB connector (USB Type-C)
and a USB cable to easily and quickly transfer data.
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Basics
Plug the USB connector (USB Type-C) into the multipurpose jack of your device.
1
Connect your device and the previous device using the previous device’s USB cable.
2
Your devicePrevious device
USB Connector
(USB Type-C)
The previous device's
USB cable
When the app selection pop-up window appears, tap
3
In the previous device, tap
4
If you do not have the app, download it from
Your device will recognise the previous device and a list of data you can transfer will
appear.
Select an item to bring and tap
5
Follow the on-screen instructions to transfer data from the previous device.
6
Do not disconnect the USB cable or USB connector (USB Type-C) from the device
when you are transferring files. Doing so may cause data loss or device damage.
Transferring data increases the battery power consumption of your device. Ensure
that your device is sufficiently charged before transferring data. If the battery power is
low, data transfer may be interrupted.
Allow
TRANSFER
.
Galaxy Apps
.
Smart Switch
or
Play Store
→
Receive data
.
.
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Basics
Transferring data wirelessly via Wi-Fi Direct
Transfer data from your previous device to your device wirelessly via Wi-Fi Direct.
On the previous device, launch Smart Switch.
1
If you do not have the app, download it from
On your device, launch the
2
Switch
Place the devices near each other.
3
On the previous device, tap
4
On the previous device, select an item to transfer and tap
5
On your device, tap
6
Follow the on-screen instructions to transfer data from your previous device.
7
.
RECEIVE
Settings
Send data
.
app and tap
→
Galaxy Apps
Accounts and backup
Wireless
.
or
Play Store
SEND
.
Transferring data using external storage
.
→
Smart
Transfer data using external storage, such as a microSD card.
Transfer data from your previous device to external storage.
1
Insert or connect the external storage device to your device.
2
On your device, launch the
3
→
→
Follow the on-screen instructions to transfer data from external storage.
4
Restore
.
Settings
app and tap
Accounts and backup
→
Smart Switch
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Basics
Transferring backup data from a computer
Transfer data between your device and a computer. You must download the Smart Switch
computer version app from www.samsung.com/smartswitch. Back up data from your
previous device to a computer and import the data to your device.
On the computer, visit www.samsung.com/smartswitch to download Smart Switch.
1
On the computer, launch Smart Switch.
2
If your previous device is not a Samsung device, back up data to a computer using a
program provided by the device’s manufacturer. Then, skip to the fifth step.
Connect your previous device to the computer using the device’s USB cable.
3
On the computer, follow the on-screen instructions to back up data from the device.
4
Then, disconnect your previous device from the computer.
Connect your device to the computer using the USB cable.
5
On the computer, follow the on-screen instructions to transfer data to your device.
6
Viewing imported data
You can view the imported data on the same app from your previous device.
If your new device does not have the same apps to view or play the imported data, the data
will be saved to a similar app.
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Understanding the screen
Controlling the touchscreen
•
Do not allow the touchscreen to come into contact with other electrical devices.
Electrostatic discharges can cause the touchscreen to malfunction.
•
To avoid damaging the touchscreen, do not tap it with anything sharp or apply
excessive pressure to it with your fingertips.
•
It is recommended not to use fixed graphics on part or all of the touchscreen for
extended periods. Doing so may result in afterimages (screen burn-in) or ghosting.
•
The device may not recognise touch inputs close to the edges of the screen, which
are outside of the touch input area.
•
It is recommended to use fingers when you use the touchscreen.
Tapping
Tap the screen.
Tapping and holding
Tap and hold the screen for approximately
2 seconds.
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Basics
Dragging
Tap and hold an item and drag it to the
target position.
Double-tapping
Double-tap the screen.
Swiping
Swipe upwards, downwards, to the left, or
to the right.
Spreading and pinching
Spread two fingers apart or pinch on the
screen.
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Basics
Navigation bar (soft buttons)
When you turn on the screen, the soft buttons will appear on the navigation bar at the
bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back
button by default. The functions of the buttons can change according to the app currently
being used or usage environment.
Recents button
Button Function
Recents
Home
Back
•
Tap to open the list of recent apps.
•
Tap to return to the Home screen.
•
Tap and hold to launch the
•
Tap to return to the previous screen.
Back button
Home button
Google Assistant
app.
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Hiding the navigation bar
View files or use apps on a wider screen by hiding the navigation bar.
Launch the
under
where the soft buttons are located. To use the soft buttons, drag the gesture hint of the
desired button upwards.
If you want to hide the gesture hints at the bottom of the screen, tap the
switch to deactivate it.
Settings
Navigation type
app, tap
Display
. The navigation bar will be hidden and the gesture hints will appear
→
Navigation bar
, and then tap
Full screen gestures
Gesture hints
Turning on the screen using the Home button
Hard press the Home button or the Home button area to turn on the screen.
On the Always On Display, you can also turn on the screen by double-tapping the Home
button.
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Basics
Setting the navigation bar
Launch the
•
Hard press Home button
press the Home button. You can also adjust the amount of pressure needed to use the
Home button when hard pressing it.
•
Unlock with Home button
locked screen when you hard press the Home button. This feature is available when
press Home button
•
Navigation type
navigation bar, tap
the soft buttons by dragging the gesture hint of the desired button upwards.
•
Button order
•
Gesture hints
where the soft buttons are located. This feature appears only when you select
gestures
Settings
: Change the order of the buttons on the navigation bar.
: Set the device to display indicators at the bottom of the screen to show
.
app, tap
: Set the device to hide or display the navigation bar. To hide the
Full screen gestures
Display
: Set the device to return to the Home screen when you hard
: Set the device to unlock the screen without swiping on the
is activated.
→
Navigation bar
. While the navigation bar is hidden, you can use
, and then select an option.
Hard
Full screen
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Basics
Home screen and Apps screen
The Home screen is the starting point for accessing all of the device’s features. It displays
widgets, shortcuts to apps, and more.
The Apps screen displays icons for all apps, including newly installed apps.
The screen may appear differently depending on the region or service provider.
A widget
Bixby Home indicator. View your
customised content.
Navigation bar (soft buttons)
Edge panel handle
Favourite apps
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Switching between Home and Apps screens
On the Home screen, swipe upwards or downwards to open the Apps screen.
To return to the Home screen, swipe upwards or downwards on the Apps screen.
Alternatively, tap the Home button or the Back button.
Home screen Apps screen
If you add the Apps button on the Home screen, you can open the Apps screen by tapping
the button. On the Home screen, tap and hold an empty area, tap
then tap the
Apps button
switch to activate it. The Apps button will be added at the bottom
Home screen settings
, and
of the Home screen.
Apps button
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Basics
Display the screen in landscape mode
On the Home screen, tap and hold an empty area, tap
Portrait mode only
the
Rotate the device until it is horizontal to view the screen in landscape mode.
switch to deactivate it.
Home screen settings
, and then tap
Moving items
Tap and hold an item, and then drag it to a new location. To move the item to another panel,
drag it to the side of the screen.
To add a shortcut to an app on the Home screen, tap and hold an item on the Apps screen,
and then drag it to the top of the screen. A shortcut to the app will be added on the Home
screen.
You can also move frequently used apps to the shortcuts area at the bottom of the Home
screen.
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Creating folders
Create folders and gather similar apps to quickly access and launch apps.
On the Home screen or the Apps screen, tap and hold an app, and then drag it over another
app.
A new folder containing the selected apps will be created. Tap
folder name.
•
Adding more apps
Tap
Add apps
by dragging it to the folder.
on the folder. Tick the apps to add and tap
Enter folder name
Add
. You can also add an app
and enter a
•
Moving apps from a folder
Tap and hold an app to drag it to a new location.
•
Deleting a folder
Tap and hold a folder, and then tap
folder’s apps will be relocated to the Apps screen.
Delete folder
. Only the folder will be deleted. The
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Basics
Editing the Home screen
On the Home screen, tap and hold an empty area, or pinch your fingers together to access
the editing options. You can set the wallpaper, add widgets, and more. You can also add,
delete, or rearrange Home screen panels.
•
Adding panels: Swipe to the left, and then tap .
•
Moving panels: Tap and hold a panel preview, and then drag it to a new location.
•
Deleting panels: Tap on the panel.
•
Wallpapers
•
Themes
and wallpapers, will change depending on the selected theme.
•
Widgets
information and convenient access on your Home screen. Tap and hold a widget, and
then drag it to the Home screen. The widget will be added on the Home screen.
•
Home screen settings
Home screen and more.
: Change the wallpaper settings for the Home screen and the locked screen.
: Change the device’s theme. Visual elements of interface, such as colours, icons,
: Widgets are small apps that launch specific app functions to provide
: Change the size of the grid to display more or fewer items on the
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Basics
Displaying all apps on the Home screen
Without using a separate Apps screen, you can set the device to display all apps on the
Home screen. On the Home screen, tap and hold an empty area, and then tap
→
settings
You can now access all your apps by swiping to the left on the Home screen.
Home screen layout
→
Home screen only
→
Apply
.
Home screen
Indicator icons
Indicator icons appear on the status bar at the top of the screen. The icons listed in the table
below are most common.
•
The status bar may not appear at the top of the screen in some apps. To display the
status bar, drag down from the top of the screen.
•
Some indicator icons appear only when you open the notification panel.
Icon Meaning
No signal
Signal strength
/
Roaming (outside of normal service area)
GPRS network connected
EDGE network connected
UMTS network connected
HSDPA network connected
HSPA+ network connected
LTE network connected (LTE-enabled models)
Wi-Fi connected
Bluetooth feature activated
Location services being used
Call in progress
Missed call
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Basics
Icon Meaning
New text or multimedia message
Alarm activated
Mute mode activated
Vibration mode activated
Flight mode activated
Error occurred or caution required
Battery charging
Battery power level
Lock screen
Pressing the Power key turns off the screen and locks it. Also, the screen turns off and
automatically locks if the device is not used for a specified period.
To unlock the screen, swipe in any direction when the screen turns on.
If the screen is off, press the Power key or hard press the Home button or the Home button
area to turn on the screen.
Locked screen
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Basics
Changing the screen lock method
To change the screen lock method, launch the
, and then select a method.
type
When you set a pattern, PIN, password, face, iris, or fingerprint for the screen lock method,
you can protect your personal information by preventing others from accessing your device.
After setting the screen lock method, the device will require an unlock code whenever
unlocking it.
•
Swipe
•
Pattern
•
PIN
•
Password
the screen.
•
None
•
Intelligent Scan
more conveniently. Refer to Intelligent Scan for more information.
•
Face
: Swipe in any direction on the screen to unlock it.
: Draw a pattern with four or more dots to unlock the screen.
: Enter a PIN with at least four numbers to unlock the screen.
: Enter a password with at least four characters, numbers, or symbols to unlock
: Do not set a screen lock method.
: Register both your face and irises to the device to unlock the screen
: Register your face to unlock the screen. Refer to Face recognition for more
Settings
app, tap
Lock screen
→
Screen lock
information.
•
Iris
: Register your irises to unlock the screen. Refer to Iris recognition for more
information.
•
Fingerprints
recognition for more information.
You can set your device to perform a factory data reset if you enter the unlock code
incorrectly several times in a row and reach the attempt limit. Launch the
app, tap
screen lock method, and then tap the
: Register your fingerprints to unlock the screen. Refer to Fingerprint
Lock screen
→
Secure lock settings
Auto factory reset
Settings
, unlock the screen using the preset
switch to activate it.
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Basics
Screen capture
Capture a screenshot while using the device and write on, draw on, crop, or share the
captured screen. You can capture the current screen and scrollable area.
Use the following methods to capture a screenshot. Captured screenshots will be saved in
Gallery
•
•
After capturing a screenshot, use the following options on the toolbar at the bottom of the
screen:
•
.
Key capture: Press and hold the Volume Down key and the Power key simultaneously.
Swipe capture: Swipe your hand to the left or right across the screen.
•
It is not possible to capture a screenshot while using some apps and features.
•
If capturing a screenshot by swiping is not activated, launch the
Advanced features
capture
: Capture the current content and the hidden content on an elongated page, such as a
webpage. When you tap
switch to activate it.
→
Motions and gestures
, the screen will automatically scroll down and more content
, and then tap the
Settings
Palm swipe to
app, tap
will be captured.
•
: Crop a portion from the screenshot. The cropped area will be saved in
•
: Write or draw on the screenshot.
•
: Share the screenshot with others.
If the options are not visible on the captured screen, launch the
Advanced features
, and then tap the
Smart capture
switch to activate it.
Gallery
Settings
.
app, tap
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Basics
Search for content or apps
Notification panel
When you receive new notifications, such as messages or missed calls, indicator icons appear
on the status bar. To see more information about the icons, open the notification panel and
view the details.
To open the notification panel, drag the status bar downwards. To close the notification panel,
swipe upwards on the screen.
You can use the following functions on the notification panel.
Quick setting buttons
View the notification details and
perform various actions.
Access the notification settings.
stored on your device.
Launch Settings.
Preferred SIM or USIM card for
each option. Tap to access the
SIM card manager. (dual SIM
models)
Clear all notifications.
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Basics
Using quick setting buttons
Tap quick setting buttons to activate certain features. Swipe downwards on the notification
panel to view more buttons.
To change feature settings, tap the text under each button. To view more detailed settings,
tap and hold a button.
→
To rearrange buttons, tap
another location.
Button order
, tap and hold a button, and then drag it to
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Basics
Entering text
Keyboard layout
A keyboard appears automatically when you enter text to send messages, create notes, and
more.
Text entry is not supported in some languages. To enter text, you must change the
input language to one of the supported languages.
Additional keyboard functions
Enter uppercase. For all caps, tap
it twice.
Enter symbols.
View more keyboard functions.
Delete a preceding character.
Break to the next line.
Enter a space.
Changing the input language
Tap →
to use. When you select two or more languages, you can switch between the input languages
by swiping to the left or right on the space key.
Languages and types
→
Manage input languages
, and then select the languages
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Basics
Changing the keyboard
Tap to change the keyboard.
To change the keyboard type, tap
select the keyboard type you want.
•
If the keyboard button ( ) does not appear on the navigation bar, launch the
Settings
the
•
On a
corresponding key repeatedly until the desired character appears.
app, tap
Show Keyboard button
3x4 keyboard
General management
, a key has three or four characters. To enter a character, tap the
→
Languages and types
→
switch to activate it.
Language and input
Additional keyboard functions
•
: Predict words based on your input and show word suggestions. To return to the
keyboard functions list, tap
•
: Enter emoticons.
•
: Enter stickers. You can also enter My Emoji stickers that look like you. Refer to
Enjoying My Emoji stickers while chatting for more information.
.
, select a language, and then
, and then tap
•
: Attach animated GIFs.
This feature may not be available depending on the region or service provider.
•
: Enter text by voice.
•
: Change the keyboard settings.
•
•
→ : Add an item from the clipboard.
→ : Change the keyboard mode or size.
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Basics
Copying and pasting
Tap and hold over text.
1
Drag or to select the desired text, or tap
2
Tap
Copy
or
Cut
3
The selected text is copied to the clipboard.
Tap and hold where the text is to be inserted and tap
4
To paste text that you have previously copied, tap
.
Select all
Paste
Clipboard
to select all text.
.
and select the text.
Dictionary
Look up definitions for words while using certain features, such as when browsing webpages.
Tap and hold over a word that you want to look up.
1
If the word you want to look up is not selected, drag
2
Tap →
Dictionary
on the options list.
or to select the desired text.
If a dictionary is not preinstalled on the device, tap
next to a dictionary, and then tap
View the definition in the dictionary pop-up window.
3
To switch to the full screen view, tap
definitions. In the detailed view, tap
Search Web
to use the word as a search term.
INSTALL
to download it.
. Tap the definition on the screen to view more
to add the word to your favourite words list or tap
Move to Manage dictionaries
, tap
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Apps and features
Installing or uninstalling apps
Galaxy Apps
Purchase and download apps. You can download apps that are specialised for Samsung
Galaxy devices.
Open the
Samsung
This app may not be available depending on the region or service provider.
folder and launch the
Galaxy Apps
app.
Installing apps
Browse apps by category or tap the search field to search for a keyword.
Select an app to view information about it. To download free apps, tap
and download apps where charges apply, tap the price and follow the on-screen instructions.
To change the auto update settings, tap →
then select an option.
Settings
→
Auto update apps
INSTALL
. To purchase
, and
Play Store
Purchase and download apps.
Launch the
Play Store
app.
Installing apps
Browse apps by category or search for apps by keyword.
Select an app to view information about it. To download free apps, tap
and download apps where charges apply, tap the price and follow the on-screen instructions.
To change the auto update settings, tap →
then select an option.
61
Settings
→
INSTALL
Auto-update apps
. To purchase
, and
Page 62
Apps and features
Managing apps
Uninstalling or disabling apps
Tap and hold an app and select an option.
•
Disable
•
Uninstall
Enabling apps
: Disable selected default apps that cannot be uninstalled from the device.
: Uninstall downloaded apps.
Launch the
Settings
app, tap
Apps
→ →
Disabled
, select an app, and then tap
Enable
.
Setting app permissions
For some apps to operate properly, they may need permission to access or use information
on your device. When you open an app, a pop-up window may appear and request access to
certain features or information. Tap
app.
To view your app permission settings, launch the
and tap
To view or change app permission settings by permission category, launch the
and tap
next to apps to grant permissions.
Permissions
Apps
→ →
If you do not grant permissions to apps, the basic features of the apps may not
function properly.
. You can view the app’s permissions list and change its permissions.
App permissions
Allow
on the pop-up window to grant permissions to the
→
Permissions
Settings
app and tap
. Select an item and tap the switches
Apps
. Select an app
Settings
app
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Apps and features
Bixby
Introduction
Bixby is an intelligent voice service that helps you use the device more conveniently.
You can talk to Bixby or type text. Bixby will launch a function you request or show the
information you want. It also learns your usage patterns and environments. The more it learns
about you, the more precisely it will understand you.
•
To use Bixby, your device must be connected to a Wi-Fi or mobile network.
•
To use Bixby, you must register and sign in to your Samsung account.
•
Bixby is only available in some languages, and certain features may not be
available depending on your region.
Starting Bixby
When you launch Bixby for the first time, the Bixby intro page will appear. You must select the
language to use with Bixby, register and sign in to your Samsung account according to the
on-screen instructions, and then agree to the terms and conditions.
Press the Bixby key.
1
Select a
language.
Bixby key
Sign in to your
Samsung
account.
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Apps and features
Select the language to use with Bixby.
2
Tap
3
4
5
6
Sign in to Samsung account
Samsung account.
If you are already signed in, your account information will appear on the screen.
Tap .
Read and agree to the terms and conditions and tap .
Tap and follow the on-screen instructions to register your voice.
If you set the voice wake-up feature, you can start a conversation with Bixby by saying “Hi,
and follow the on-screen instructions to sign in to your
Bixby”.
Tap to complete the setup.
7
The Bixby screen will appear.
My profile
Access additional options.
Tutorials
Communicate via text.
Communicate via voice.
Suggested commands
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Apps and features
Using Bixby
When you say what you want to Bixby, Bixby will launch corresponding functions or show the
information you requested.
While pressing and holding the Bixby key, say what you want to Bixby, and then release your
finger from the key when you are finished speaking. Alternatively, say “Hi, Bixby”, and when
the device emits a sound, say what you want.
For example, while pressing and holding the Bixby key, say “How’s the weather today?” The
weather information will appear on the screen.
If you want to know the weather tomorrow, while pressing and holding the Bixby key, just
say “Tomorrow?” Because Bixby understands the context of the conversation, it will show you
tomorrow’s weather.
"How's the weather
today?"
Starting a conversation
Listening
65
Corresponding function
launched
Page 66
Apps and features
If Bixby asks you a question during a conversation, while pressing and holding the Bixby key,
answer Bixby. Or, tap
If you are using headphones or Bluetooth audio, or start a conversation by saying “Hi, Bixby”,
you can continue the conversation without tapping the icon. Press the Bixby key and tap
Settings
→
Automatic listening
and answer Bixby.
→
Hands-free only
→
.
Waking up Bixby using your voice
You can start a conversation with Bixby by saying “Hi, Bixby”. Register your voice so that Bixby
will respond to your voice when you say “Hi, Bixby”.
Press the Bixby key and tap →
1
Tap the
2
Follow the on-screen instructions to complete the setup.
3
Now you can say “Hi, Bixby”, and when the device emits a sound, start a conversation.
Wake with “Hi, Bixby”
Settings
switch to activate it.
→
Voice wake-up
.
Communicating by typing text
If your voice is not recognised due to noisy environments or if you are in a situation where
speaking is difficult, you can communicate with Bixby via text.
Press the Bixby key, tap
During the communication, Bixby also will answer you through text instead of voice
feedback.
, and then type what you want.
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Apps and features
Bixby usages
Launching apps or services
You can launch features quickly via Bixby. You can also use various convenient services, such
as ordering coffee or searching for nearby restaurants or hotels and making a reservation.
For example, while pressing and holding the Bixby key, say “Call mom”, and then release your
finger from the Bixby key. Bixby will now make a call to the contact saved as mom.
Viewing more ways to use Bixby
To view more ways to use Bixby, press the Bixby key, and then swipe to the left on the screen.
You can check out services supported by Bixby and examples of commands.
Some features may not be available depending on the region or service provider.
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Apps and features
Additional Bixby functions
Waking up Bixby while using the speaker
You can wake up Bixby by saying “Hi, Bixby” even when the speaker plays alarms, ringtone, or
media.
Press the Bixby key, tap
speaker playing
switch to activate it.
→
Settings
→
Voice wake-up
, and then tap the
Use when phone
Checking what Bixby understood
You can check how Bixby understood what you said. If Bixby understood your intention
differently, you can let Bixby know the correct meaning.
Drag Bixby’s answer area downwards. What Bixby understood and any used services will
appear. If Bixby misunderstood your intention, edit the content and change the app or
service to use.
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Apps and features
Using quick commands
You can add quick commands so that you can give commands more quickly and easily. You
can also give multiple commands together by adding them to a quick command.
Press the Bixby key and tap →
1
Tap
2
3
4
Quick command word or phrase
Tap
Add a command
•
Select a command
•
Say a command
•
Type a command
Select or enter a command that Bixby will perform.
To add additional commands, tap
and select a method you want.
: Select one from the commands list.
: Say your command.
: Type your command.
Quick commands
and enter a quick command name.
Add a command
→ .
.
Tap
SAVE
5
Now you can give multiple commands by saying the quick commands you added.
.
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Apps and features
Using earphones or a Bluetooth headset
Connect earphones or a Bluetooth headset to the device when your voice is not heard clearly
via the built-in microphone due to noisy environments. Press and hold the Call button on
earphones or a Bluetooth headset to launch Bixby and say your request to the microphone.
This feature may not be available or its method of use may vary depending on the
earphones and Bluetooth headset.
Call button
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Apps and features
Customising the Bixby settings
Press the Bixby key and tap →
•
Language and voice style
style of voice feedback. The selected language is applied only when you talk with Bixby.
Bixby is only available in some languages, and certain features may not be
available depending on your region. To see the list of supported languages, tap
Language
•
Voice response
•
Automatic listening
can respond without pressing the icon. This option is available only if you are using
headphones or Bluetooth audio, or start a conversation by saying “Hi, Bixby”.
•
Voice wake-up
change the settings for the voice wake-up feature.
•
Use while phone locked
launching a map app, while the device is locked.
.
: Change the voice feedback settings for Bixby.
: Set Bixby to automatically listen when it asks a question so you
: Set Bixby to wake up when it hears you say “Hi, Bixby”. You can also
Settings
: Set the language to communicate with Bixby and set the
: Set Bixby to complete some actions, such as making a call or
.
•
Bixby key
•
Marketing notifications
•
Privacy
experience.
•
About Bixby Voice
: Select how many times you must press the Bixby key to open the Bixby screen.
: Set to use Bixby’s interactive and customised services to enhance your
: Set to receive notifications about marketing information.
: View the Bixby version and legal information.
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Apps and features
Bixby Vision
Bixby Vision is a service that provides information, such as similar images, location, translated
text, and QR codes. Bixby Vision recognises objects quickly and intuitively even when you do
not know its name.
Use the following Bixby Vision features.
Text
Image
•
To use this feature, the device must be connected to a Wi-Fi or mobile network.
•
To use this feature, you must register and sign in to your Samsung account.
•
The available features and search results may vary depending on the region or
service provider.
•
This feature may not be available or you may not get correct search results
depending on the image size, format, or resolution.
•
Samsung is not responsible for the product information provided by Bixby Vision.
Place
Wine
QR code
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Apps and features
Launching Bixby Vision
Launch Bixby Vision using one of these methods.
1
•
In the
•
In the
•
In the
•
If you added the Bixby Vision app icon to the Home screen and Apps screen, launch
Camera
Gallery
Internet
app, tap
app, select an image and tap .
app, tap and hold an image and tap
Bixby Vision
.
Bixby Vision
.
Bixby Vision
the
Select the feature you want.
2
Keep the object within the screen to recognise it.
3
When the object is recognised, search results will appear on the screen.
To view more information, tap the feature icon or select a search result.
app.
Translating or extracting text
Recognise and show the translated text on the screen. You can also extract text from a
document or an image file.
For example, if you want to know what a sign says while travelling abroad, use the Bixby
Vision features. The device will translate the sign’s text into the language you select.
When you have a desired image or object, launch Bixby Vision.
1
Select and keep the text within the screen to recognise it.
2
The translated text will appear on the screen.
•
To extract text, tap . You can share or save the extracted text.
•
To change the source or target language, tap the language settings panel at the top of
the screen.
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Apps and features
Searching for similar images
Search for images similar to the recognised object online. You can view various images with
properties similar to the object, such as colour or shape.
For example, if you want to know the title of a photo or image, use the Bixby Vision
features. The device will search for and show you related information or images with similar
characteristics.
When you have a desired image or object, launch Bixby Vision.
1
Select and keep the object within the screen to recognise it.
2
Tap or select a search result on the screen.
3
The similar images will appear.
Searching for nearby places
Search for information about nearby places by recognising your current location.
For example, if you want to search for nearby cafes, use the Bixby Vision features. The device
will search for and show you nearby cafes.
When you have a desired place or object, launch Bixby Vision.
1
Select and keep the place or object within the screen to recognise it.
2
You can view basic information about nearby places.
If you want to search for places in another direction, point the camera towards the
direction.
If you are using Bixby Vision with the camera, you can view your current location and
weather information. To view your current location on the map, point the camera
towards the ground. To view the current weather information, point the camera
towards the sky.
Tap or select a search result on the screen.
3
The device will show information of nearby places.
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Apps and features
Searching for wine information
Detect the information from a wine label and search for information on the wine.
For example, if you find your favourite wine or want to know more about a wine, use the
Bixby Vision features.
When you have a desired image or object, launch Bixby Vision.
1
Select and keep the wine label within the screen to recognise it.
2
Tap or select a search result on the screen.
3
The information about the wine label will appear.
Reading QR codes
Recognise QR codes and view a variety of information, such as websites, photos, videos,
maps, and business cards.
When you have a desired image or object, launch Bixby Vision.
1
Select and keep the QR code within the screen to recognise it.
2
The information connected to the QR code will appear.
Downloading additional features
You can download various Bixby Vision features.
On the Bixby Vision screen, tap
→
ADD
and download apps or features.
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Apps and features
Bixby Home
On the Bixby Home screen, you can view recommended services and information that Bixby
provides by analysing your usage patterns and your routine.
•
To view more content, connect to a Wi-Fi or mobile network.
•
To fully use this feature, you must register and sign in to your Samsung account.
Opening Bixby Home
On the Home screen, swipe to the right.
1
The Bixby Home screen will appear.
When launching this feature for the first time or after performing a data reset, follow the
on-screen instructions to complete the setup.
Swipe upwards or downwards to view recommended content.
2
Recommended content
Access additional options.
Upcoming reminder
To close Bixby Home, swipe to the left on the screen or tap the Back button.
3
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Apps and features
Using recommended content on Bixby Home
When you open Bixby Home, you can view the content that is frequently updated as cards.
Swipe upwards or downwards to view the cards.
For example, on the way to the office in the morning, you can view your day’s schedule and
play your favourite music on the Bixby Home screen. In the evening, you can view alarms,
check your daily activity, and view your friends’ feeds.
The content and order of the cards update automatically at a specified interval. To
manually update cards, swipe downwards on the screen.
Editing cards list
•
To pin a card to the top of the Bixby Home screen, tap →
→
tap
Unpin
.
Pin to top
. To unpin a card,
•
To stop displaying a card on the list, drag the card to the right and tap
•
To hide a card from the list, drag the card to the right and tap
Selecting apps to show as cards
Add or delete apps to show as cards on the Bixby Home screen.
On the Bixby Home screen, tap
them.
If an app is not installed on the device, you must install it to use it. On the Bixby Home
→
screen, tap
Cards
→
Cards
and then download an app.
and tap the switches next to items to add or delete
Customising the Bixby Home settings
On the Bixby Home screen, tap →
•
Customisation Service
your experience.
: Set to use Bixby’s interactive and customised services to enhance
Settings
.
Don’t show again
Hide for now
.
.
•
Bixby Home content providers
the terms and conditions and privacy policies of each content provider.
•
About Bixby Home
: View the Bixby Home version and legal information.
: Read and agree to or withdraw your agreement from
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Apps and features
Reminder
Create reminders to schedule to-do items or to view content later. You will receive
notifications at the preset time or location for each reminder.
•
To receive more accurate notifications, connect to a Wi-Fi or mobile network.
•
To fully use this feature, you must register and sign in to your Samsung account.
•
To use location reminders, the GPS feature must be activated.
Starting Reminder
You can start Reminder from Bixby Home.
On the Home screen, swipe to the right.
1
The Bixby Home screen will appear.
Tap
2
Get started
The Reminder screen will appear and the
Apps screen.
on the
Reminder
card.
Reminder
app icon (
) will be added to the
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Apps and features
Creating reminders
Create reminders with various methods. Reminder will alert you if you create a reminder with
a specified time or location setting. You can also save various content, such as a single memo
or webpage address, and view it later.
For example, create a reminder to alert you to ‘Water the flowers when I get home’.
Launch the
1
Tap
2
Tap
3
Tap
4
Reminder
Write a reminder
Place
When I arrive at
→
Set conditions
app.
or and enter ‘Water the flowers’.
→
→
Done
Pick a place
.
and set the location to home.
Tap
Save
5
When you arrive at home, the ‘Water the flowers’ notification will appear.
to save the reminder.
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Apps and features
Creating reminders with Bixby
Press and hold the Bixby key and say “Remind me to water the flowers when I get home”.
Bixby will save what you said as a reminder.
Checking reminder notifications
At the preset time or location, a notification pop-up window will appear. Tap
Snooze
.
Viewing the reminders list
Launch the
reminder.
Reminder
app to view your reminders list. To view reminder details, select a
Complete
or
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Apps and features
Editing reminder details
Add or edit reminder details, such as frequency, date and time, or location.
On the reminders list, select a reminder to edit and tap
1
Edit the conditions and tap
2
Reminder information
Add a checklist.
Add an image.
Save
.
Edit
.
Change the reminder's colour.
Reminder conditions
Completing reminders
Mark reminders that you do not need to be reminded of as complete.
On the reminders list, select a reminder and tap
the left.
Complete
. Alternatively, drag the reminder to
Restoring reminders
Restore reminders that have been completed.
On the reminders list, tap →
1
Tick items to restore and tap
2
Reminders will be added to the reminders list and you will be reminded at the preset
times.
Completed
Restore
.
→
Edit
.
Deleting reminders
To delete a reminder, drag the reminder to the right. To delete multiple reminders, tap and
hold a reminder, tick reminders to delete, and then tap
Delete
.
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Apps and features
Phone
Introduction
Make or answer voice and video calls.
Making calls
Launch the
1
Enter a phone number.
2
Tap to make a voice call, or tap to make a video call.
3
Add the number to the contacts
Preview the phone number.
Phone
app and tap
list.
Keypad
.
Access additional options.
82
Delete a preceding character.
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Apps and features
Making calls from call logs or contacts list
Tap
Recents
make a call.
or
Contacts
, and then swipe to the right on a contact or a phone number to
If this feature is deactivated, launch the
and gestures
, and then tap the
Swipe to call or send messages
Settings
app, tap
Advanced features
switch to activate it.
→
Motions
Using speed dial
Set speed dial numbers to quickly make calls.
To set a number to speed dial, tap
speed dial number, and then add a phone number.
To make a call, tap and hold a speed dial number on the keypad. For speed dial numbers 10
and up, tap the first digit(s) of the number, and then tap and hold the last digit.
For example, if you set the number 123 as a speed dial number, tap 1, tap 2, and then tap and
hold 3.
Keypad
or
Contacts
→ →
Speed dial numbers
, select a
Making calls from the locked screen
On the locked screen, drag outside the circle.
Making an international call
Launch the
1
Tap and hold 0 until the + sign appears.
2
Enter the country code, area code, and phone number, and then tap .
3
Phone
app and tap
Keypad
.
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Apps and features
Receiving calls
Answering a call
When a call comes in, drag outside the large circle.
Rejecting a call
When a call comes in, drag outside the large circle.
To send a message when rejecting an incoming call, drag the
Add reminder
the
one hour later.
To create various rejection messages, launch the
decline messages
switch is activated, a reminder will be saved to alert you of the rejected call
Phone
, enter a message, and then tap .
app, tap →
Send message
Settings
bar upwards. If
→
Quick
Missed calls
If a call is missed, the icon appears on the status bar. Open the notification panel to view
the list of missed calls. Alternatively, launch the
calls.
Phone
app and tap
Recents
to view missed
Blocking phone numbers
Block calls from specific numbers added to your block list.
Launch the
1
Phone
app and tap →
Settings
→
Block numbers
.
Tap
2
When blocked numbers try to contact you, you will not receive notifications. The calls will be
logged in the call log.
Recents
To manually enter a number, tap
tap
.
You can also block incoming calls from people that do not show their caller ID. Tap the
Block unknown callers
or
Contacts
, select contacts, and then tap
Add phone number
switch to activate the feature.
84
, enter a phone number, and then
Done
.
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Apps and features
Options during calls
If the area around the rear camera and the fingerprint recognition sensor is covered,
unwanted noises may incur during a call. Remove accessories, such as a screen
protector or stickers, around the rear camera area.
During a voice call
The following actions are available:
•
: Access additional options.
•
Add call
call, the first call will be resumed.
•
Hold call
: Dial a second call. The first call will be put on hold. When you end the second
: Hold a call. Tap
Resume call
to retrieve the held call.
•
Bluetooth
•
Speaker
the device away from your ears.
•
Mute
•
Keypad
•
: End the current call.
: Switch to a Bluetooth headset if it is connected to the device.
: Activate or deactivate the speakerphone. When using the speakerphone, keep
: Turn off the microphone so that the other party cannot hear you.
/
Hide
: Open or close the keypad.
During a video call
Tap the screen to use the following options:
•
: Access additional options.
•
Camera
•
Switch
•
•
Mute
: Turn off the camera so that the other party cannot see you.
: Switch between the front and rear cameras.
: End the current call.
: Turn off the microphone so that the other party cannot hear you.
•
Speaker
the device away from your ears.
: Activate or deactivate the speakerphone. When using the speakerphone, keep
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Apps and features
Adding a phone number to Contact
Adding a phone number to Contacts from the keypad
Launch the
1
Enter the number.
2
Tap
3
4
Add to contacts
Tap
Add to contacts
to an existing contact.
Phone
app and tap
.
to create a new contact, or tap
Keypad
.
Update existing
Adding a phone number to Contacts from the calls list
Launch the
1
Tap a caller’s image and tap
2
Tap
3
Add to contacts
to an existing contact.
Phone
app and tap
to create a new contact, or tap
Recents
Add
, or tap a phone number and tap
.
Update existing
to add the number
Add to Contacts
to add the number
.
Adding a tag to a phone number
You can add tags to numbers without saving them to Contact. This allows you to view the
caller’s information when they call without having them listed in Contact.
Launch the
1
Tap a phone number → .
2
Tap
3
Add tag
When a call comes from that number, the tag will show under the number.
Phone
, enter a tag, and then tap
app and tap
Recents
.
Add
.
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Apps and features
Contacts
Introduction
Create new contacts or manage contacts on the device.
Adding contacts
Creating a new contact
Launch the
1
Select a storage location and tap
2
Enter contact information.
3
Select a storage location.
Open more information fields.
Contacts
app and tap .
Select
.
Add an image.
Enter contact information.
4
Depending on the selected storage location, the types of information you can save
may vary.
Tap
Save
.
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Apps and features
Importing contacts
Add contacts by importing them from other storages to your device.
Launch the
1
→
Import
Select a storage location to import contacts from.
2
Tick VCF files or contacts to import and tap
3
Select a storage location to save contacts to and tap
4
Contacts
.
app and tap →
Manage contacts
Done
.
Import
→
Import/Export contacts
.
Syncing contacts with your web accounts
Sync your device contacts with online contacts saved in your web accounts, such as your
Samsung account.
Launch the
1
to sync with.
Settings
app, tap
Accounts and backup
→
Accounts
and select the account
Tap
2
Sync account
For the Samsung account, tap
it.
and tap the
Contacts
→
Sync settings
switch to activate it.
and tap the
Contacts
switch to activate
Searching for contacts
Launch the
Use one of the following search methods:
•
Scroll up or down the contacts list.
•
Drag a finger along the index at the right side of the contacts list to scroll through it
quickly.
•
Tap at the top of the contacts list and enter search criteria.
Contacts
app.
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Apps and features
Tap the contact. Then take one of the following actions:
•
: Add to favourite contacts.
•
/ : Make a voice or video call.
•
: Compose a message.
•
: Compose an email.
Sharing contacts
You can share contacts with others by using various sharing options.
Launch the
1
Select contacts and tap
2
Select a sharing method.
3
Contacts
app and tap →
Share
.
Share
.
Saving and sharing profile
Save and share your profile information, such as your photo and status message, with others
using the profile sharing feature.
•
The profile sharing feature may not be available depending on the region or
service provider.
•
The profile sharing feature is only available for contacts who have activated the
profile sharing feature on their device.
Launch the
1
Tap
2
3
Edit
Tap
Tap here to share your profile
To use the profile sharing feature, your phone number must be verified. You can view
your contacts’ updated profile information in
To change the scope of contacts to share your profile with, tap
select an item to share, and then select an option.
Contacts
, edit your profile, and tap
app and select your profile.
Save
.
and tap the switch to activate it.
Contacts
.
Select what’s shared
,
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Apps and features
Creating groups
You can add groups, such as family or friends, and manage contacts by group.
Launch the
1
Enter a group name.
2
To set a group ringtone, tap
Tap
3
4
Add member
Tap
Save
Contacts
.
app and tap →
Group ringtone
, select contacts to add to the group, and then tap
Groups
→
Create group
and select a ringtone.
.
Done
.
Sending a group message
You can send a group message to a group’s members at the same time.
Launch the
Contacts
app, tap →
Groups
, select a group, and then tap →
Send message
Merging duplicate contacts
When you import contacts from other storages, or sync contacts with other accounts, your
.
contacts list may include duplicate contacts. Merge duplicate contacts into one to streamline
your contacts list.
Launch the
1
Tick contacts and tap
2
Contacts
app and tap →
Merge
.
Manage contacts
→
Merge contacts
.
Deleting contacts
Launch the
1
Select contacts and tap
2
To delete contacts one by one, open the contacts list and tap a contact. Then tap
Contacts
app and tap →
Delete
.
Delete
.
→
Delete
.
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Apps and features
Messages
Introduction
Send and view messages by conversation.
Sending messages
You may incur additional charges for sending messages when you are roaming.
Launch the
1
Add recipients and enter a message.
2
To record and send a voice message, tap and hold
release your finger. The recording icon appears only while the keyboard is hidden.
Messages
Enter a message.
app and tap .
Recipient
Attach files.
, say your message, and then
Enter recipients.
Send the message.
Enter stickers.
Tap to send the message.
3
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Apps and features
Sending My Emoji stickers
You can send My Emoji stickers that look like you via messages.
While composing a message, tap
Select the sticker that you want to share.
My Emoji stickers will appear after you create My Emoji in the
Creating My Emoji for more information.
and tap the My Emoji icon. My Emoji stickers will appear.
Camera
app. Refer to
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Apps and features
Viewing messages
Messages are grouped into message threads by contact.
You may incur additional charges for receiving messages when you are roaming.
Launch the
1
On the messages list, select a contact.
2
View your conversation.
3
To reply to the message, tap
To adjust the font size, spread two fingers apart or pinch on the screen.
Messages
app and tap
Enter message
Conversations
, enter a message, and then tap .
.
Blocking unwanted messages
Block messages from specific numbers added to your block list.
Launch the
1
Block numbers
Tap
2
Inbox
Messages
.
and select a contact. Or, tap
app and tap →
Settings
Contacts
→
Block numbers and messages
, select contacts, and then tap
Done
→
.
To manually enter a number, enter a phone number under
Enter number
and tap .
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Apps and features
Setting the message notification
You can change notification sound, display options, and more.
Launch the
1
activate it.
Change the notification settings.
2
Messages
app, tap →
Settings
→
Notifications
, and then tap the switch to
Setting a message reminder
You can set an alert at an interval to let you know that you have unchecked notifications. If
this feature is not activated, launch the
→
Notification reminders
, and then tap the switch to activate it.
Settings
app, tap
Accessibility
→
Advanced settings
Deleting messages
Launch the
1
On the messages list, select a contact.
2
Messages
app and tap
Conversations
.
Tap and hold a message, tap
3
To delete multiple messages, tick messages you want to delete.
Tap
4
Delete
.
Delete
.
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Apps and features
Internet
Introduction
Browse the Internet to search for information and bookmark your favourite webpages to
access them conveniently.
Browsing webpages
Open the
1
Tap the address field.
2
Enter the web address or a keyword, and then tap Go.
3
To view the toolbars, drag your finger downwards slightly on the screen.
To switch between tabs quickly, swipe to the left or right on the address field.
Bookmark the current webpage.
Samsung
folder and launch the
Internet
app.
Refresh the current webpage.
Open the homepage.
Move between pages.
Open the browser's tab
manager.
Access additional options.
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Apps and features
Using secret mode
In secret mode, you can separately manage open tabs, bookmarks, and saved pages. You can
lock secret mode using a password and your biometric data.
Activating secret mode
In the toolbar at the bottom of the screen, tap →
this feature for the first time, set whether to use a password for secret mode.
In secret mode, the device will change the colour of the toolbars.
In secret mode, you cannot use some features, such as screen capture.
Turn on Secret mode
. If you are using
Changing security settings
You can change your password or the lock method.
Tap
To set your registered biometric data as the lock method along with the password, tap the
Fingerprints, Irises
Iris recognition, or Intelligent Scan for more information about using your biometric data.
→
Settings
→
Privacy and security
, or
Intelligent Scan
→
Set Secret mode lock
switch to activate it. Refer to Fingerprint recognition,
→
Change password
Deactivating secret mode
In the toolbar at the bottom of the screen, tap →
Turn off Secret mode
.
.
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Apps and features
Setting up email accounts
Set up an email account when opening
Open the
1
On the list, select an email service or tap
2
Follow the on-screen instructions to complete the setup.
3
To set up another email account, tap
If you have more than one email account, you can set one as the default account. Tap
→ →
Samsung
Set default account
folder and launch the
.
Email
→ →
for the first time.
Email
Other
app.
.
Add account
.
Sending emails
Tap to compose an email.
1
Add recipients and enter a subject line and text.
2
→
Tap to send the mail.
3
Reading emails
When
emails, swipe downwards on the top of the emails list.
Tap an email on the screen to read it.
Email
is open, the device will automatically retrieve new emails. To manually retrieve
If email syncing is disabled, new emails cannot be retrieved. To enable email syncing,
tap
it.
→ → your account name, and then tap the
Sync account
switch to activate
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Apps and features
Camera
Introduction
Take photos and record videos using various modes and settings.
Camera etiquette
•
Do not take photos or record videos of other people without their permission.
•
Do not take photos or record videos where legally prohibited.
•
Do not take photos or record videos in places where you may violate other people’s
privacy.
Launching Camera
Use the following methods to launch Camera:
•
Launch the
•
Press the Power key twice quickly.
•
On the locked screen, drag outside the circle.
•
•
•
Camera
Some methods may not be available depending on the region or service provider.
Some camera features are not available when you launch the
locked screen or when the screen is turned off while the screen lock method is set.
If photos you take appear blurry, clean the camera lens and try again.
app.
Camera
app from the
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Apps and features
Scene optimiser
Basic shooting
Taking photos or recording videos
On the shooting modes list, tap
1
Tap the image on the preview screen where the camera should focus.
2
Tap to take a photo or tap to record a video.
3
Options for
current shooting
mode
AR Emoji
Bixby Vison
Photo
or
Video
.
button
Current mode
Switch between
the front and rear
cameras.
Take a photo.
Preview
thumbnail
Camera settings
•
To adjust the brightness of photos or videos, tap the screen. When the adjustment bar
appears, drag
•
To capture an image from the video while recording, tap .
•
To change the focus while recording a video, tap where you want to focus. To use auto
focus mode, tap
on the adjustment bar towards or .
.
Shooting modes
Select a lens
(Galaxy S9+
models only).
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Apps and features
•
The preview screen may vary depending on the shooting mode and which camera
is being used.
•
The camera automatically shuts off when unused.
•
Make sure that the lens is not damaged or contaminated. Otherwise, the device
may not work properly in some modes that require high resolutions.
•
Your device’s camera features a wide-angle lens. Minor distortion may occur in
wide-angle photos or videos and does not indicate device performance problems.
•
The maximum recording time may reduce when you record video at high
resolution.
Selecting a lens for shooting (Galaxy S9+ models only)
Take a photo or record a video after selecting the camera lens you want.
On the preview screen, select a lens.
This feature is available only in some modes.
•
•
: You can take a basic photo or record a normal video with the normal lens.
: You can take a photo or record a video much clearer by enlarging the subject with
the 2x optical zoom lens.
100
2x optical zoom shooting Basic shooting
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