Samsung DS 616 User Guide

SYSTEM

ADMINISTRATION

AND

SPECIAL FEATURES GUIDE

DS 616

DIGITAL COMMUNICATIONS SYSTEM

June 2002

Samsung Telecommunications America reserves the right without prior notice to revise infor­mation in this guide for any reason. Samsung Telecommunications America also reserves the
right without prior notice to make changes in design or components of equipment as engi­neering and manufacturing may warrant. Samsung Telecommunications America disclaims all
liabilities for damages arising from the erroneous interpretation or use of information presented
in this guide.

SYSTEM ADMINISTRATOR PROGRAMMING

Customer Level Access

.................................................................. 10

Set Date and T

ime Display .............................................................. 11

Reset Station P

asscodes to Default ................................................ 12

Program Station Names

..............................................................13–14

Program Trunk Names

......................................................................15

Program Station Group Names ........................................................

16

Program System Speed Dial Numbers ....................................

17–18

Program System Speed Dial Names ................................................

19

Program Personal Speed Dial Numbers for Other Stations ......20–21

Program Personal Speed Dial Names for Other Stations ..........22–23

Create Programmed Station Messages .......................................... 24

Set Alarm/Appointment Reminder with Message...................... 25–26

Managing K

ey Assignments ...................................................... 27–28

Programming Account Codes

..........................................................29

Set Individual F

orward No Answer Timers........................................30

Adding Names to the T

ranslation Table............................................31

TABLE OF CONTENTS

ABOUT THIS BOOK ........................................................ 1

SPECIAL FEATURES

Night Service Operation .................................................................... 2

Automatic Night Service .................................................................... 2

Manual Night Service ..........................................................................2

Calling The System Operator ............................................................ 2

Operator Recalls ................................................................................ 2

Executive Barge-in.............................................................................. 3

Walking Class of Service ....................................................................3

In/Out of Group....................................................................................4

Direct Inward System Access (DISA) ................................................ 4

DISA Security...................................................................................... 5

Forced Account Codes .................................................................... 6

Authorization Codes .......................................................................... 6

CALLER ID SPECIAL FEA

TURES

Abandon Call List

.............................................................................. 8

Number to Name Translation ..............................................................8

1

ABOUT THIS BOOK

This book contains instructions for special features that every telephone user
may not need to know. The owner can decide who the system administrator
will be and who will have access to these features. Station users can be
trained on only the items that apply to them. This procedure will help control
costs and telephone abuse.

Several of the features listed in this book are specific to the system operator
or attendant position. You can have more than one operator or set your sys­tem up to be used without an operator.

The designated system administrator can access specific programs and
modify some functions to better manage the Samsung DS 616 office tele­phone system. Instructions are detailed and easy to follow. When assistance
is needed, contact your installation and service company.

A call left on hold will recall the station that put it on hold. If the hold recall is
unanswered at the station that originated the hold, the call is sent to the oper­ator.

Both types of recalls will ring and have a slow flashing amber light on the

LINE key or CALL key.

EXECUTIVE BARGE-IN

If you want to break into another station’s conversation, you must be allowed
to barge-in and the other station must not be secure.

• Dial the desired extension number and listen for the busy signal.

• Press the BARGE-IN key and begin speaking after the tone.

• Hang up when you are finished.

The system can be set for one of the three following barge-in options:

• No barge-in allowed

• Barge-in with intrusion tone

• Barge-in without intrusion tone (service observing)

When this last option is selected, the station that barges-in can monitor the
conversation and no warning tone or display will be sent to the station being
monitored. The handset transmitter and keyset microphone are disabled.
The party that originated the barge-in may join the conversation by pressing
the MUTE key on the keyset. You service company must program these
options for you.

WARNING

Barge-in without tone may violate state or federal laws concerning
the right to privacy. Samsung Telecommunications America is in no
way responsible for the possible misuse of this feature.

WALKING CLASS OF SERVICE

You can change a restricted station’s class of service to the same class as
your station, allowing you to make calls or use features that would otherwise
be restricted from that station.

• Lift the handset or press the Speaker key.

• Dial 59 and then your extension number.

• Dial your station passcode and receive internal dial tone.

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SPECIAL FEATURES

NIGHT SERVICE OPERATION

(AUTOMATIC OR MANUAL)

Your system is designed to have an alternate mode of operation generally
designated as Night Service. Night Service permits incoming calls to ring dif­ferently than during normal day operation. Night Service may be set manu­ally or automatically. While in the Night mode, each station will be limited to
its individual night class of service dialing restrictions. You can put the sys­tem in or out of Night Service at any time. Automatic Night Service has an
on-time and off-time for each day. If no automatic timer is set, you must turn
Night Service on and off manually.

AUTOMATIC NIGHT SERVICE

Automatic Night Service is turned on or off according to the programmed on
and off times. These programmed times use the system clock as a refer­ence, so the system clock must be set correctly. Pressing the manual NIGHT
key will override the automatic mode until the next programmed time.

MANUAL NIGHT SERVICE

Press the NIGHT key on any keyset to enter Night Service. Enter the Night
Service passcode and press the NIGHT softkey or dial 1 on the keypad to
activate Night Service. Or press the DAY softkey or dial 0 on the keypad to
exit Night Service.

CALLING THE SYSTEM OPERATOR

Any station that dials 0 will ring its assigned operator. Calls to the system
operator are easily identified because the CALL key will have a rapidly flash­ing red light. Station users will never receive a busy signal when they dial 0
or the operator group number. The calls will continue ringing in queue until
answered.

OPERATOR RECALLS

Transferred calls that go unanswered will recall to the station that originated
the transfer. Should the station that originated the transfer not answer the re­call, the call will be sent to the operator as a transfer recall.

DISA allows the use of an incoming line to gain access to system resources
for the purpose of dialing an intercom, accessing a Central Office (C.O.) line,
internal paging or changing external forward setting.

Individuals who will use DISA must have their stations assigned for DISA ac­cess and must change their station passcodes. The default passcode 1234
cannot be used.

• Call in on the DISA line from any phone with tone dialing.

• You will hear a dial tone. Dial your security code (your extension num­ber plus your station passcode). If you want to connect to a station,
you do not need a passcode; security codes are needed only for
access to trunk lines.

• If you are allowed access, you will receive system dial tone.

• Dial any line access code, receive outside dial tone and then dial a
telephone number OR dial any extension number to call a station in
the system.

• To make another call, press ✱, receive dial tone and dial another num­ber.

• Press # and hang up when finished.

NOTE: Outgoing DISA calls are controlled by the dialing class of the station
identified by the security code. The DISA line must have disconnect supervi­sion from the central office. Insist that this service is verified by your installa­tion/service company.

DISA SECURITY

A common practice among “hackers” is to repeatedly dial a known DISA ac­cess number (usually with a computer) and try a different passcode each
time. The hacker hopes to eventually chance upon the correct passcode and
thus gain access to your system. The SAMSUNG DS 616 security feature
counts the number of sequential incorrect passcode attempts. If a certain
number is reached, DISA is disabled and the system sends an alarm to des­ignated display stations. The number of passcode attempts and the disable
duration are both programmable. In addition, the SAMSUNG DS 616 system
will print an SMDR record (a customer-provided printer and a serial interface
module—SIM are required) each time an incorrect passcode is entered.

The DISA alarm will ring for a programmable time before canceling the ring­ing; however, the DISA alarm display will remain until the alarm is cleared. To
clear the DISA alarm, follow the following procedure:

54

• Dial an access code and then the telephone number—OR—use the
desired feature as usual.

• Hang up. The station will be returned to its restricted status.

NOTE: The default station passcode 1234 cannot be used.

IN/OUT OF GROUP

Any station assigned to a station group can remove itself from that group
and then reenter the group at a later time. When out of the group, a station
can receive calls to its extension number but not to the group. There are 10
groups and the access codes are 500–509.

To create a backup or relief operator position, assign the main operator and
one or more backup individuals to the operator group. All but the main op­erator should be out of the group. When it is necessary to use a backup
operator, put the desired backup station in the group and remove the main
operator. When incoming call traffic is heavy, you can have another station
put itself in the operator group along with the main operator to handle the
extra call load.

If the station does not have an IN/OUT key:

• Lift the handset and dial 53.

• Dial the group number.

• Dial 0 to be out of the group or dial 1 to be in the group.

• Receive confirmation tone and hang up.

If the station has an IN/OUT key:

• Press the IN/OUT key. It will light red when the station is in the group.

• Press the IN/OUT key again. The light is off when the station is out of
the group.

NOTE: A station can be in more than one group.

DIRECT INWARD SYSTEM ACCESS
(DISA)

From outside of the office, selected individuals can call into the DS 616 sys­tem on special DISA line(s). A security code must be entered to gain access.
Once these individuals are in the system, they can make outside calls using
the office lines, call stations within the system, access paging resources, or
set/reset their external forward database.

code. If you enter an incorrect code, the station returns error tone. This code
may or may not print on SMDR reports depending on SMDR programming.

7

• Lift the handset and dial 58.

• Enter the DISA alarm passcode (see your service company).

• Replace the handset.

WARNING

As it is impossible to prevent unauthorized access to your telephone
system by hackers, we suggest that you do not turn the DISA feature
on unless you intend to use it. If you do use this feature, it is good
practice to frequently change passcodes and periodically review your
telephone records for unauthorized use.

FORCED ACCOUNT CODES

Account codes are used to provide accountability for the calls that are made.
These account codes can be either forced or optional; if forced, they are
always verified from a system list of up to 200 entries.

USING FORCED ACCOUNT CODES

• Lift the handset and press the ACCT CODE key or dial 47.

• Enter the account code.

• Press the ACCT CODE button again, press Transfer (or hookflash on
a single line telephone (SLT)). If a correct code is entered, you will
hear DS 616 dial tone and you can make an outside call in the usual
manner. If an incorrect code is entered, the station returns error tone.

For information on entering and changing forced account codes, see the
system administrator programming section of this book.

AUTHORIZATION CODES

Authorization codes are used to validate a station user and give permission
to make a call. These four digit authorization codes can be either forced or
optional, but if used, are always verified from a system list of 30 entries. Each
authorization code has an associated class of service. When the code is en­tered, the class of service is changed to the dialing class of the authorization
code.

USING AUTHORIZATION CODES

After going off-hook, the station user must dial ✱ followed by a four digit
authorization code. If you enter a correct code, you will hear confirmation
tone and then receive a dial tone and you can make an outside call in the
usual manner. The station then follows the dialing class for that authorization

6