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SAMSUNG
Enterprise IP Solutions
OfficeServ
User Guide
for
Large LCD Phones:
ITP-5012L
DS-5012L
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Publication Information
Samsung Telecoms reserves the right without prior notice to revise information in this publication for any reason.
Samsung Telecoms also reserves the right without prior notice to
make changes in design or components of equi pment as engineering and manufacturing may warrant.
Disclaimer
Samsung Telecoms is not responsible for errors or problems
arising from customers not installing, programming or operating
their Samsung systems as described in this manual.
Copyright 2004
Samsung Telecoms (UK) Limited
All rights reserved. No part of this manual may be reproduced in
any form or by any means – graphic, electronic or mechanical,
including recording, taping, photocopy or information retrieval
system – without express written permission of the publisher of
this mat erial.
Part No.: 18730 Version 1.0
Page 3
ELECTRONICS
EU Declaration of Conformity (RTTE)
Samsung Electronics Co., Ltd.
259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030
(factory name, address)
declare under our sole responsibility that the product
Digital Keyphone System "iDCS500 / OfficeServ500"
to which this declaration relates is in conformity with
RTTE Directive 1999/5/EC ( Annex II )
Low Voltage Directive 73/23/EEC
EMC Directive 89/336/EEC:92/31/EEC
By application of the following standards
.........................................................................................
RTTE : TBR4: November 1995 incorporating TBR4/A1: December 1997
.........................................................................................
LVD: EN60950: 2000 (IEC 60950, Third Edition, 1999)
.........................................................................................
EMC: EN55022 : 1998, EN61000-3-2:1995 Inc A1/A2:1998 + A14:2000*,
.........................................................................................
.........................................................................................
.........................................................................................
.........................................................................................
EN61000-3-3:1995, EN61000-4-2:1995 98, EN61000-4-3:1996,
EN61000-4-4:1995, EN61000-4-5:1995, EN61000-4-6:1996,
EN61000-4-11:1994, AS/NZS3548:1995
(Manufacturer)
Samsung Electronics Co., Ltd
259, Gongdan-Dong, Gumi-City
Kyungbuk, Korea, 730-030
2003-05-19
................................................. .................................................................................
(Representative in the EU)
Samsung Electronics Euro QA Lab.
Blackbushe Business Park
Saxony Way, Yateley, Hampshire
GU46 6GG, UK
2003-05-18
................................................. ...............................................................................
(place and date of issue) (name and signature of authorized person)
(place and date of issue) (name and signature of authorized person)
TE Jang
IS Lee
Tae-eok Jang / General Manager
In-Seop Lee / Manager
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About This Guide
This User’s Guide provides instructions for using Samsung’s latest ITP-
5012L Internet Phone and DS-5012L Digital Phone in conjunction with the
Samsung Enterprise IP Solutions OfficeServ telephone system. Both are
large LCD phones which display icons and menus to allow fast and easy
selection of functions and features.
You are shown how to install your phone, how to configure it to work cor-
rectly and how to operate it. Take time to study this guide and familiarise
yourself with the operation of your phone—and the benefits the new IP
technology can provide if using the Internet Phone. Keep the guide in a
convenient place by the phone and refer to it whenever necessary.
WARNING
Safety Tips
The ITP-5012L IP phone is supplied with an AC
power adapter and this adapter must be used
If an alternative power adapter is used, this may result in
serious damage and will void the warranty.
Do not put objects that contain water—such as
vases, cups, cosmetics, and medicines—near
the phone.
Moisture in the phone can cause fire and electric shocks.
.
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Do not install the phone on an unstable surface
or in direct sunlight.
May cause severe damage to parts of the phone
Do not place the phone in an area which is prone
to dust or fluctuating temperatures.
May cause a fire or electric shocks.
Do not install the phone near a heat source
(electric fire, radiator, etc.)
May cause a fire or electric shocks.
Do not use or store inflammable solvents or materials
near the phone.
May cause a fire or electric shocks.
If the phone makes unexpected noises, odd smells
or smoke, immediately unplug the phone and
call your dealer.
May cause a fire or electric shocks.
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CAUTION
ITP-5012L—Take care not to connect the network (LAN)
cable to the PC connector on the phone.
If the LAN cable is connected to the PC connection jack,
both telephone and PC communications will be lost.
Use a soft dry cloth to clean the phone.
Do not use any chemical solvents such as wax,
benzene, alcohol, thinner, mosquito spray,
aerosol, lubricant, or detergent to clean your
phone.
The use of chemicals on the phone may cause
fading, discoloration or damage.
Do not place heavy items on top of the phone.
May cause damage .
Do not attempt to dismantle or repair
the phone yourself.
If repair is needed, contact your dealer.
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Contents DS/ITP-5012L Phone User Guide
Contents
ABOUT THIS GUIDE ........................... i
SAFETY TIPS....................................... i
INSTALLING THE PHONE .................. 1
ITP-5012L Internet Phone........................................... 1
1. Checking Components.......................................... 1
2. Assembling the Phone .......................................... 3
DS-5012L Digital Phone.............................................. 5
1. Checking Components.......................................... 5
2. Assembling the Phone .......................................... 7
3. Supporting the Samsung Network
SYNC Program ..................................................... 9
CONFIGURING THE IP PHONE.......... 10
1. Entering the Environment Setup Mode ................ 10
2. Network Settings ..................................................... 13
3. Load & Upgrade Settings ....................................... 15
4. Setting System Authentication Information ........ 17
5. Verifying Settings .................................................... 18
6. Exiting Setup ............................................................ 19
THINGS YOU SHOULD KNOW........... 20
1. About Stations and Central Office Lines.............. 20
2. Introduction to the Main Screens .......................... 21
Background Screen ...................................................... 21
AOM Screen ................................................................. 21
Fixed Feature Menu Screen ......................................... 22
Executive Status Display .............................................. 22
Navigation Menu Screen .............................................. 23
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3. Using the AOM Screen............................................ 24
4. Using the Fixed Feature Menu Screen ................. 24
5. Using Feature Dialling Codes................................ 26
6. Entering Numbers & Characters ........................... 28
7. Volume Adjustment................................................. 32
Adjusting Handset Volume............................................ 32
Adjusting Speaker Volume ............................................ 33
Adjusting Ring Volume.................................................. 33
8. Signal Tones............................................................. 34
9. Changing Dial Tone ............................................... 35
10. Phone Status Indicator ......................................... 35
11. Button LEDs ............................................................. 36
MAIN FEATURES ................................ 37
1. Overview ................................................................... 37
2. Layout of the Phone ................................................ 42
ANSWERING CALLS .......................... 46
1. Before Answering a Call......................................... 46
2. Answering an Intercom Call................................... 47
Automatic Answering Mode .......................................... 48
Voice Announce Mode .................................................. 49
3. Answering an Outside Call..................................... 50
Automatic Answering Mode .......................................... 51
Universal Answer for Outside Calls .............................. 52
4. Other Call Functions ............................................... 53
Station Call Pickup........................................................ 53
Group Call Pickup......................................................... 54
Answering a Waiting Call.............................................. 55
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MAKING CALLS .................................. 57
1. Before Making a Call ............................................... 57
2. Making an Intercom Call......................................... 59
Busy Station Callback................................................... 60
Busy Station Camp-On ................................................. 62
Calling the System Operator......................................... 63
3. Making an Outside Call........................................... 63
Redial Number.............................................................. 64
Automatic Redial........................................................... 65
Setting a Callback on an Outside Line.......................... 67
Making a New Call........................................................ 69
Using Authentication & Account Codes ........................ 69
Saving a Telephone Number ........................................ 71
Redialling a Saved Number .......................................... 71
4. Other Call Functions ............................................... 72
Last Number Redial ...................................................... 72
Calling From Lists of the Most Recent Called
Numbers or Incoming Calls .......................................... 73
Dialling from the Recent Call Log ................................. 73
Speed Dialling............................................................... 74
Dialling from Directory Names...................................... 75
HANDLING CALLS.............................. 77
1. Intercom Calls .......................................................... 77
Hold an Intercom Call ................................................... 77
Mute Your Phone .......................................................... 78
2. External Calls ........................................................... 78
Hold an External Call .................................................... 79
Hold an External Call & Make an Intercom Call ........... 80
Call Transfer.................................................................. 81
Call Parking................................................................... 82
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Transfer Calls to Voice Mailbox .................................... 83
3. Intercom & External Calls....................................... 84
Conference Calls .......................................................... 84
Load Group for Conference .......................................... 86
CONVENIENCE FEATURES ............... 87
1. Call Forwarding........................................................ 87
Forward All Calls........................................................... 87
Forward Busy................................................................ 88
Forward No Answer ...................................................... 88
Forward Busy/No Answer ............................................. 89
Forward Follow Me ....................................................... 89
Forward DND................................................................ 90
Cancel Call Forwarding ................................................ 91
2. Do Not Disturb (DND).............................................. 91
Setting / Cancelling DND .............................................. 91
3. Paging ....................................................................... 93
Internal Page................................................................. 93
External Page ............................................................... 94
All Page ..................................................................... 96
Meet Me Page............................................................... 97
Call Park and Page....................................................... 99
Page Pickup.................................................................. 100
4. Off-Hook Voice Announce (OHVA) ....................... 101
Make OHVA .................................................................. 101
Answer OHVA ............................................................... 102
Cancel OHVA................................................................ 102
Reject OHVA................................................................. 103
Block OHVA .................................................................. 103
5. Messaging ................................................................ 104
Leaving a Message Waiting Indication ......................... 104
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Verify, Return or Delete an Indication ........................... 105
Programmed Messages................................................ 107
6. Executive/Secretary Hot Line................................. 109
Executive Status Display .............................................. 109
Call Transfer from Secretary to Executive .................... 110
Executive/Secretary Message ...................................... 111
7. In/Out of Group ........................................................ 113
8. Group Listening....................................................... 114
9. Caller ID (CID) Presentation ................................... 115
Saving Caller Number................................................... 115
Dialling a Saved Caller Number.................................... 116
Storing a Caller Number as a Speed
Dial Number .................................................................. 116
Viewing the CID of Calls Parked or On Hold................ 117
10. Call Duration Display .............................................. 118
11. Door Phone Related Features................................ 118
Answering the Door Phone........................................... 118
Calling the Door Phone................................................. 119
12. Background Music .................................................. 120
NAVIGATION MENUS.......................... 121
1. Navigation Buttons.................................................. 121
Menu Button.................................................................. 121
Send Button .................................................................. 122
Enter Button .................................................................. 122
Direction Buttons .......................................................... 122
Cancel Button ............................................................... 123
End Button .................................................................... 123
2. Entering Menus........................................................ 123
Selecting Menus ........................................................... 123
3. Phone Book.............................................................. 124
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Contents DS/ITP-5012L Phone User Guide
Search by Speed Dial Number Location....................... 125
Search by Name ........................................................... 126
Search by Number........................................................ 127
Search by Group........................................................... 128
Search by Time............................................................. 129
Recently Called Numbers ............................................. 129
Recent Caller Numbers ................................................ 130
Registering New Numbers............................................ 131
Editing Groups .............................................................. 132
Deleting All Telephone Numbers................................... 133
Checking Your Own Extension Number ....................... 134
4. E-Diary....................................................................... 135
Wakeup Call.................................................................. 135
Alarm Clock................................................................... 136
Daily Planner................................................................. 137
Memo Pad..................................................................... 139
Calculator ..................................................................... 140
World Time.................................................................... 141
D-DAY Plus ................................................................... 142
Unit Conversion ............................................................ 143
5. Messages.................................................................. 144
Received Messages ..................................................... 145
Sent Messages ............................................................. 148
Draft ..................................................................... 151
6. Volume Adjustment................................................. 153
Selecting a Ring Type................................................... 153
Ringer Volume .............................................................. 154
Off-Hook Volume........................................................... 155
Handset Volume ........................................................... 156
Speaker Volume............................................................ 156
Background Music (BGM) Volume................................ 157
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Page Volume................................................................. 158
7. Call Forwarding........................................................ 158
8. Configuration ........................................................... 159
Changing Your Password ............................................. 160
Locking Your Phone ...................................................... 160
Setting the Answer Mode.............................................. 161
Setting the Boss Answering Mode................................ 162
Phone Language .......................................................... 163
Setting the Type of Caller ID (CID) Display .................. 164
Setting Absence Messages .......................................... 164
Displaying Internal Calls ............................................... 165
Dial Mode ..................................................................... 166
Switching Station Features On & Off ............................ 167
9. My Phone.................................................................. 168
Select the Background Screen ..................................... 169
Entering Your Name...................................................... 169
Network Information...................................................... 170
Viewing Status Information ........................................... 170
Enbloc Timeout ............................................................. 171
Privacy Option............................................................... 172
Reset Configuration. ..................................................... 172
Version Information....................................................... 173
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Installing the Phone DS/ITP-5012L Phone User Guide
Installing the Phone
ITP-5012L Internet Phone
1. Checking Components
You should have received the following items. If any are missing or dam-
aged, contact your dealer.
Handset
ITP-5012L
Phone
Stand
LAN Cable
(for PC connection)
Power Adapter
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Installing the Phone DS/ITP-5012L Phone User Guide
Base of Phone
LAN connection jack:
For connecting the LAN cable from the network.
PC connection jack:
For connecting the LAN cable from a PC’s network card.
Power adapter connection jack:
For connecting the power adapter cable.
Handset connection jack:
For connecting the handset cord (jack marked with symbol).
Connection jack for a recording device:
For connecting a recording device.
Holes for mounting the phone stand:
For inserting the phone stand when used as a desk phone.
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Installing the Phone DS/ITP-5012L Phone User Guide
2. Assembling the Phone
②
③
⑤
④
①
Connecting Cables to the Phone
1. Connect the handset to the handset connection jack ( ).
Connect the LAN cable from the network to the LAN connection jack.
2.
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Installing the Phone DS/ITP-5012L Phone User Guide
Connect the LAN cable from the PC’s network card to the PC connec-
3.
tion jack.
Connect the power adapter to the power adapter jack. (Do not connect
4.
the power adapter to the mains outlet yet, or if you do, ensure that the
power is not switched on.)
5. Connect any recording device to the recording device jack (REC.) (The
recording device can record phone conversations.)
Using the Phone Stand
If the phone is to stand on a desk, insert the phone stand into the two side
holes located on the base and slide it upward, as shown.
Now skip to the section Configuring the IP Phone to configure the working
environment for your phone.
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Installing the Phone DS/ITP-5012L Phone User Guide
DS-5012L Digital Phone
1. Checking Components
You should have received the following items. If any are missing or dam-
aged, contact your dealer.
Handset
DS-5012L
Phone
Stand
4-Hole Jack
Line Cord
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Installing the Phone DS/ITP-5012L Phone User Guide
Base of Phone
Holes for mountiong
the desk top stand
USB connection
port
Phone line connection Jack
Connection Jack for
a recording device
Handset C onnect ion Jack
Holes for mounting the desktop stand:
For mounting the phone stand.
Phone line connection jack:
For connecting the line cord.
Handset connection jack:
For connecting the handset cord (jack marked with the symbol).
Connection jack for a recording device:
For connecting a recording device.
USB connection port:
For connecting PC to the phone.
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Installing the Phone DS/ITP-5012L Phone User Guide
2. Assembling the Phone
Connecting Cables to the Phone
1. Connect the handset to the handset connection jack ( ).
Connect the line cord to the phone line jack.
2.
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Installing the Phone DS/ITP-5012L Phone User Guide
3.
Connect any recording device to the recording device jack (REC.) (The
recording device can record phone conversations.)
4. To use the Samsung Network SYNC program, connect one end of a
data cable (not supplied) to the USB connection port on the phone and
connect the other end to the USB port on the PC.
z Refer to Supporting the Samsung Network SYNC Program, below.
Using the Phone Stand
Insert the phone stand into the two side holes located on the base and slide
it upward, as shown.
To familiarise yourself with the features of your phone, refer to Things You
Should Know and Main Features.
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3. Supporting the Samsung Network SYNC Program
You can edit telephone number data from the Samsung Network SYNC pro-
gram as needed and download the data to the phone. The Samsung
Network SYNC installation program can be downloaded from the Samsung
Telecoms (UK) website, shown below. If your web browser is already open,
right click on the link and select to open the link in the browser:
http://www.samsung-telecoms.co.uk
You are also provided with details of how to use the program.
Connect the data cable as described above and start the program. When
finished, exit the program and disconnect the cable.
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Configuring the IP Phone DS/ITP-5012L Phone User Guide
Configuring the IP Phone
This section describes the procedure for setting the ‘user environment’ after
installing your ITP-5012L IP phone. You also need to do this if the phone system to which your phone is connected has been changed or re-initialised,
Before beginning the procedure, make sure the power to the phone has
been switched off
1. Entering the Environment Setup Mode
Press and hold down the [Menu] button
and turn on the power to the phone.
The environment setup menu appears on the LCD screen.
.
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Configuring the IP Phone DS/ITP-5012L Phone User Guide
Setup Menu Structure
The setup menus are as follows.
1. Version
1. Information
2 .Network
3. Load & Upgrade
4. System 1. Password (*Not Used)
5. Server
6. Exit
2. Network
3. Load Option
4. MAC address
1. Mode
2. IP*
3. Netmask
4. Gateway*
(* Items 2 to 4 are only displayed when setting Manual IP)
1. Load Option
2. Upgrade Program
3. Upgrade Bootrom
4. Format
1. Server IP
2. ID
3. Password
How to Edit the Setup Menus
Dial Buttons
Navigation Buttons
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Configuring the IP Phone DS/ITP-5012L Phone User Guide
Moving Between Menus
Press the [^] and [V] buttons to move to a menu and press the [Enter] but-
ton, OR
Press the number of the menu using dial buttons [0] to [9], or
Press the [Menu] button to move to the environment setup menu and use
the [
] and [V] buttons to move to other menus and select
^
Entering Numbers and Characters
Enter a number or character using the dial buttons [0] to [9].
Press the [4] button to enter a full stop.
(Refer to Entering Numbers and Characters in the Things You Should
Know part of this guide for how to enter characters.)
Deleting Entries
Press the [<] button or [Cancel] button to delete entries by moving the cur-
sor to the left.
Saving Information
Press the [Enter] button to save any information you type in.
Cancelling Settings
Press the [End] button to move back to the previous menu without saving
information you just typed in.
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Configuring the IP Phone DS/ITP-5012L Phone User Guide
2. Network Settings
1. Use the [
the [2. Network] menu and press the
[Enter] button.
2.
Move to the [1. Mode] submenu and
press the [Enter] button.
3.
Select the [1. Manual IP] menu to
manually enter the IP address.
OR
Select [2. DHCP] to let the system
automatically set the IP address.
(The IP Address, Subnet Mask,
and Gateway values are automatically
set and are not displayed on the LCD screen.)
OR
Select [3. PPPoE] to use broadband such
as ADSL. (In this case, you will need to enter the
ID and password given to you by your Internet
Service Provider.)
The screen displays your selection
(e.g. Manual IP SELECTED) for a few
seconds
] and [V] buttons to move to
^
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The next menu to appear will display different options depending on your
selection. These are described next. If you selected [2. DHCP] your settings
are automatically completed and you can proceed to Load & Upgrade Set-
tings, below.
Setting Manual IP
If you selected the [1. Manual IP] menu you see the following options:
1. Select [2. IP] to display the phone’s current
IP address. (No address is displayed if an IP
address has not yet been set.)
Use the dial buttons [0] to [9] and [4] to enter a new IP address, and
press the [Enter] button.
(Note: Take care not to enter a duplicate IP address as the network does not sup-
port redundant IP addresses.)
2.
Select [3. Netmask] to display the current
Netmask address. To change the Netmask
address, enter a new value and press
the [Enter] button.
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3. Select [4. Gateway] to display the current
Gateway address. To change the Gateway
address, enter a new value and press
the [Enter] button.
Your network settings are now complete.
3. Load & Upgrade Settings
1. Use the [
the [3. Load & Upgrade] menu
and press the [Enter] button.
2
. Select [1. Load Option]
3.
Select [1. File System] to download programs
saved in the internal flash memory.
OR
Select [2. TFTP down run] to download
programs saved in the TFTP server to
the RAM memory of the IP phone.
] and [V] buttons to move to
^
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4. Select the [2. Upgrade Program] menu
to upgrade the program.
Enter the IP address of the TFTP
server from which the program should
be downloaded.
Press the [Enter] button to start the download.
5. The [3. Upgrade Bootrom] menu is
used for upgrading the Bootrom.
Enter the IP address of the TFTP server
from which the Bootrom program should
be downloaded, and press the [Enter] button.
z The IP phone is rebooted after downloading
the Bootrom program and the Environment
Setup Main Menu appears. You don’t need to
press the [Menu] button.
6. The [4. Format] menu is used to delete previously saved programs.
Check if the program needs to be deleted before using this function.
After formatting the phone, download a new program through the [2.
Upgrade Program] menu.
NOTE
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Configuring the IP Phone DS/ITP-5012L Phone User Guide
4. Setting System Authentication
Information
This function is used to set the IP address of the system connected to the IP
phone, and the authentication ID and password of the IP phone. The ID and
password are used only when setting up the IP phone and are not required
while operating it.
1. Use the [
the [5. Server] menu and press
the [Enter] button.
] and [V] buttons to move to
^
2.
The submenus are displayed.
z If the system is set to request the ID
and password of the IP phone, [2. ID]
and [3. Password] should be entered
.
3.
The [1. Server IP] menu is used for
verifying or changing the IP address
of the system. Verify the current IP
address of the system. To change the
IP address, enter a new address and
press the [Enter] button.
[2. ID] and [3. Password] are user
information required for connecting
to the system.
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Contact the system manager for
the correct ID and password.
The ID comprises a maximum of 16 characters and numbers. The pass-
word is a maximum of eight numbers and is displayed as asterisks (4)
NOTE
when entered.
5. Verifying Settings
You can verify the settings after setup and make any changes required.
1. Use the [
the [1. Information] menu and press
the [Enter] button.
2.
The submenus are displayed.
Select each menu and verify the settings.
Check especially the [2. Network] menu
settings before using the phone.
] and [V] buttons to move to
^
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Configuring the IP Phone DS/ITP-5012L Phone User Guide
6. Exiting Setup
Exit the environment setup operation and reboot the system.
1. Return to the environment setup menu,
select the [6. Exit] menu and press the
[Enter] button.
2. The settings are saved and the phone reboots.
To familiarise yourself with the features of your phone, refer to Things You
Should Know and Main Features.
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Things You Should Know
1. About Stations and Central Office Lines
A station is a telephone in the office that allows you to make calls to other
stations connected to the telephone system in the office.
Station
A trunk (central office) line is directly connected to the switching system
of your phone company. It carries telephone calls from stations to phones
outside the office, and incoming calls from outside to stations in the office.
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Things You Should Know DS/ITP-5012L Phone User Guide
2. Introduction to the Main
Screens
The main screens displayed on the LCD of the phone are: the AOM screen,
the Fixed Feature Menu screen, the Background screen, the Executive
Status Display and the Navigation Menu screen. For some screens you will
see a different display depending on whether you are busy on a call or the
phone is idle (in standby mode).
Background Screen
This is the default screen that appears
when in standby mode. You can chan-
ge the Background screen using the
‘My-Phone’ feature in the Navigation
Menu Screen (below).
AOM Screen
The AOM screen appears when the
[Screen] button is pressed once when
in standby mode or during a call. The
various features set up in the telephone system
are displayed.
You select features by pressing the
[Selection] button next to the feature.
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Things You Should Know DS/ITP-5012L Phone User Guide
Fixed Feature Menu Screen
There are two types of Fixed Feature Menu Screen: a screen that appears
during a call, and another that appears when the [Screen] button is pressed
twice when in standby mode. The selectable features are chosen from
menus by pressing the [Selection] button next to each menu.
Example of the Fixed Feature Menu
screen during a call
Example of the Fixed Feature Menu
screen that appears when the [Screen]
button is pressed when in standby
mode
Executive Status Display
If the Executive/Secretary function is
set in the system, this screen
appears when the [Screen] button is
pressed three times while in standby
mode,
A secretary can set the executive
status appropriate to each situation.
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Things You Should Know DS/ITP-5012L Phone User Guide
Navigation Menu Screen
This screen appears when the
[Menu] button on the Navigation
buttons is pressed when in
standby mode.
The Phone Book, Electronic
Diary, Message, Volume,
Forward, Configuration and My Phone features are displayed as icons.
When the phone is in standby mode, the AOM screen, Fixed Feature
Menu screen, Executive Status Display and Background screen are
NOTE
The menus displayed on the AOM screen depend on what is set up in
displayed consecutively whenever the [Screen] button is pressed.
Keep pressing the [Screen] button until the desired screen appears.
the phone system.
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Things You Should Know DS/ITP-5012L Phone User Guide
3. Using the AOM Screen
Features set up in the system are displayed as menus on this screen. You
select features by pressing the [Selection] button for each.
1.
When the telephone is in standby mode or
during a call, press the [Screen] button
until the required AOM screen is displayed.
2.
Press the [Selection] button for the
desired feature. For example, if you
want to use the Message feature,
press the [Selection] button for
[MESSAGE].
Screen
4. Using the Fixed Feature Menu Screen
Features that can be used during a call or when in standby mode are
displayed on the Fixed Feature Menu screen. You select a feature by
pressing the [Selection] button next to the feature. This screen appears
automatically when you are on a call.
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1.
If the telephone is in standby mode, press the [Screen] button until the
Fixed Feature Menu screen is displayed.
Screen
2. Press the [Selection] button for the desired feature from the
display.
For example, if you want to use the Last Redial feature, press the
[Selection] button for [LAST REDIAL].
Moving the Scroll key up and down scrolls through long text displays
on the Fixed Feature Menu screen. You can move between menus
using either the Scroll key or Navigation direction buttons.
The menus displayed on the Fixed Feature Menu screen depend on
what is set up in the system. If there are more features than will display
on the screen, use the Scroll key or Navigation buttons to scroll to the
other pages of features—or use the [Selection] buttons for the T and S
arrows to move to the next page or previous page of features,
respectively.
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5. Using Feature Dialling Codes
You should now be familiar with using the menu screens to select fea-
tures. However, the phone system also provides feature codes which
can be dialled to select features such as forwarding calls, sending mes-
sages, paging, etc. The table below lists the dialling codes for each
function. You can find out more about all these features by referring to
the relevant sections in this guide. Use this table for quick reference.
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10 + ext no Retrieve parked calls 55 + 3 Page internal zone 3
11 Put calls on and take calls off
hold
12 + ext no Retrieve calls on hold at an-
other extension
13 Door lock release 55 + 8 Page external zone 8
16 + spd no Make speed dial calls 55 + 9 Page all external zones
17 Redial saved number 55 + ∗ Page all zones 1–8
19 Last number redial 56 Meet Me Page Answer
2xx(x) Extension numbers 57 Alarm sensor clear
3xx(x) Extension numbers 58 DISA alarm clear
400 Cancel Do not Disturb 59 Walking class of service
401 Set Do Not Disturb 60 Set call forward
41 Set Message No Ring 600 Cancel all call forwarding
42 + ext no Cancel message 601 + ext or grp no Set Fwrd All Calls
43 Set/return messages 602 + ext or grp no Set Fwrd Busy
44 Busy extension/line callback 603 + ext or grp no Set Fwrd No Ans
45 Busy extension camp-on 604 + ext or grp no Set Fwrd Busy/No Ans
46 Set up a conference 605 + ext or grp no Set Fwrd DND
47 Enter account code 606 + ext or grp no Set Fwrd Follow Me
48 + msg no. Set programmed station
message
49 Send flash to outside line 66 + grp no Group call pickup
5xx(x) Station hunt group 67 Universal Answer
54+zone Meet Me Page 7xx(x) Individual line numbers
55 + 0 Page all internal zones 8xx, 9 Trunk groups
55 + 1 Page internal zone 1
55 + 2 Page internal zone 2
55 + 4
55 + 5
55 + 6
55 + 7
65 + ext no Station (Directed) call pickup
Page internal zone 4
Page external zone 5
Page external zone 6
Page external zone 7
These function codes are for a system set up with default values. If the
NOTE
codes have been changed for your system, see your system administrator for the correct values.
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6.
Entering Numbers and Characters
Using the dial buttons and Navigation buttons, you can easily enter and edit
alphabetic characters, numbers and special characters on the LCD screen.
Selecting an Input Mode
When a screen appears for entering text or numbers, press the [Menu] but-
ton repeatedly until the desired input mode is selected. These modes are
shown below.
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: Alphabetic Lowercase Mode
: Numeric Mode
The default input mode is set to alphabetic uppercase (English).
NOTE
Entering Characters
1. Press the [Menu] button to select the alphabetic input mode (uppercase
or lowercase).
2. Press the dial buttons to insert the desired characters (see table,below).
Characters are printed on some of the dial buttons. Each press of a different
button automatically moves the cursor to the right. If the character you want
to enter is the same as the previous character, press the [
Navigation buttons to move the cursor one space to the right before press-
ing the required dial button.
] button on the
>
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Dial
Button
Character
G H I
P Q R S
* / .
• To select the character “R”, for example, you would press the dial
button three times.
• To enter more than one character from the same button, wait for
about three seconds after entering a character and then press the
button again.
• Press the [>] button to insert a space following a character.
• To insert a space between already entered characters, press the [
and [
] buttons to move the cursor to the character after which the
>
space is to be entered, and press the dial button
• To delete a character, press the [Cancel] button. This deletes the
character to the left of the cursor position. Press and hold down the
[Cancel] button to delete all characters.
Dial
Button
A B C
J K L
T U V
0
Character
Dial
Button
Character
D E F
M N O
W X Y Z
# @ -
<
]
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Entering Special Characters
1. Press the [Menu] button to select the special characters input mode.
The special characters that can be selected will be displayed in the
lower part of the character input screen. If the character you require is
not displayed, press the [
possible selections.
2. Press the [
character, then press the [Enter] button.
1. Press the dial button [0] to insert a space.
2. Press the [Cancel] button to delete the character(s) to the left of the
NOTE
] and [>] buttons to move the cursor and select the
<
cursor. Press and hold down the [Cancel] button to delete all characters.
] and [V] buttons to scroll through other
^
Entering Numbers
Press the [Menu] button to select the numeric input mode and then press
the dial button displaying the required number.
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7. Volume Adjustment
[TVolumeS] buttons are used for adjusting the volume of the handset,
speaker and ringing.
Adjusting Handset Volume
1. Lift the handset and make a call
2.
Press the [VolumeS] button to increase
the handset volume.
OR
Press the [TVolume
the handset volume.
] button to decrease
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Adjusting Speaker Volume
1. Press the [Speaker] button and make a call.
2
. Press the [VolumeS] button to increase
the speaker volume.
OR
Press the [TVol ume] button to decrease
the speaker volume.
Adjusting Ring Volume
Here’s how to adjust the ring volume while the phone is ringing. (Refer to ‘Volume Adjustment’ in Navigation Menus to adjust ring volume while the phone is
in standby mode.)
1. To increase the ring volume, press the
[VolumeS
ringing.
] button while the phone is
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2.
To decrease the ring volume, press the
[TVolume
] button while the phone is
ringing.
8. Signal Tones
The signal tones used by the telephone system are described in the following table. You will become familiar with these tones as you begin to use your
phone.
Signal
Ton e
Dial tone
Ring-back
tone
Busy tone
Transfer tone
Confirmation
tone
(Steady tone)
You can begin dialling
The station you dialled is ring-
ing.
The station you dialled is busy.
Your call is being held and
you can dial another station.
(Very short beeps)
You have correctly set or
cancelled a system feature.
* The Signal Interval varies from country to country. These values are relevant for
the UK.
Meaning Signal Interval*
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9. Changing Dial Tone
To change mechanical (pulse) dial mode to
electronic (tone) dial mode, press the [#] button
before making a call. Every number dialled
subsequently will be transmitted in tone mode.
10. Phone Status Indicator
The status indicator turns on or off, and lights different colours, according to
the status of the phone:
Status Indication
Busy
Station Ring Slow flashing red.
Trunk Line Ring Slow flashing blue.
Recall Ring Flashing pink.
Message Waiting Flashing red.
DND Set Slow flashing red.
Stead y red.
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11. Button LEDs
The [Transfer], [Hold] and [Speaker] buttons have an LED that turns on or
off according to the phone status.
y [Transfer] button LED y y y y
LED Status
Steady red Call Forwarding is set on station.
Transfer
y [Hold] button LED y y y y
Hold
LED Status
Flashing red Phone is locked for outgoing trunk line calls.
Steady red Phone is locked for incoming and outgoing calls.
y [Speaker] button LED y y y y
Speaker
LED Status
Steady red Speakerphone is switched on.
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Main Features
1. Overview
Network
The ITP-5012L IP phone represents a new era for
voice and data communications. It uses Internet Pro-
tocol (IP) to send/receive voice and data. For voice
communication, the phone uses your existing data
network connection in your home or office. There is no
need for a separate telephone connection, so reducing
Network
your communication infrastructure costs.
Large LCD Screen
Displays various kinds of information. You simply
press the related [Selection] button next to the item or
menu. Provides easy search and selection of menus.
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Main Features DS/ITP-5012L Phone User Guide
Navigation Buttons and Menus
Allow you to select phone features such as the Phone-
Book, E-Diary, Message, Volume, Forward, Config.,
and My-Phone. Features are shown as icons or
menus on the LCD screen, just like a mobile phone.
You can also use the buttons to scroll through long text
displays on the LCD panel.
Speed Dialling
You can program the speed dialling feature with fre-
quently used phone numbers. Pressing a single dial
button will make a call to the speed dial number.
Pickup
You can answer a call to another extension from your
own phone
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Automatic Redial/Retry
If a called line is busy, you can reserve the automatic
redial/retry function and waiting mode. The phone
redials the called number automatically after the
called party hangs up their phone.
Hold
Hold
You can use the Hold or Transfer function when some-
thing urgently requires your attention or another call
arrives at the phone. This button is used for briefly
holding a call or transferring a call to another station.
Conference Calls
This button is used when multiple callers need to be
connected simultaneously during a phone conversa-
tion. Up to five parties (you and four others) can be
connected for a conference call.
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Call Forwarding
If you are unable to answer an incoming call, the call can
be forwarded to another extension (always, or if you are
busy on another call, or you do not answer).
Do Not Disturb (DND)
If you do not want any calls to ring at your phone, the
DND feature can be set to block incoming calls.
Page
If you have an urgent announcement to make, you can
page through the speakerphones of other extensions, or
through external speakers, without calling individual ext-
ensions.
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Executive/Secretary
When the Executive/Secretary button is pressed, an
executive and secretary are connected. The secretary
can use this feature to receive an incoming call and
then simply forward it to the executive.
Caller ID
When there is an incoming call, the caller number and
xxx-xxx-
name can be displayed on the LCD screen. This feature
is useful in situations where it is required to have this information before calls are answered.
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Main Features DS/ITP-5012L Phone User Guide
2. Layout of the Phone
Speaker
Dial Button
Speaker Button
Hold Button
Microphone
[Selection] buttons: and
LCD Screen: 2
For selecting items on the LCD panel.
Navigation Button
Selection Buttons
LCD Panel
Status Indicator
Selection Buttons
Screen Button
Volume Button
Scroll Key
Conference Button
Transfer Button
The LCD screen comprises the status screen and the main screen.
z The status screen at the top of the LCD displays the set feature
icons.
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z The main screen displays selectable menus, call information and
other messages.
: Executive/Secretary
: Call Forward
: Phone Lock
: Answer Mode
: DND
: Headset Mode
: Group Listening
: Mute
: Alarm
: Message
: Network
Connection Status
Status Indicator:
One of three colours (red, blue or pink) indicates the phone status.
These are described in Things You Should Know.
Screen Button:
Select menus on the AOM (Add-On Module) screen, Fixed Feature
Display or Executive Status Display. These are described in Things
You Should Know.
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Volume Buttons:
The V and W buttons adjust the volume levels for handset or
speaker. These are described in Things You Should Know.
Scroll Key:
1. Scroll through long text displays on the LCD screen.
2. Can be used as an alternative to the Navigation buttons to
quickly move between the items displayed in the phone menus.
Conference Button:
Connect multiple callers in a conference.
Transfer Button:
Transfer a call.
Navigation Buttons:
Use phone functions such as Phone-Book, E-Diary, Message, Vol-
ume, Forward, Config, and My-Phone via icons or menus on the
screen.
Microphone:
Speak through the speakerphone instead of the handset.
Hold Button:
Briefly hold a call without hanging up.
Speaker Button:
Make a call through the speaker, without lifting the handset.
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Main Features DS/ITP-5012L Phone User Guide
Dial Buttons:
Enter numbers and characters.
Speaker:
Hear a caller’s voice or ring tones through the speaker instead of
the handset.
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ANSWERING CALLS
1. Before Answering a Call
Call answering methods and features are summarised in the following table. All are described in detail in this section.
Method/Feature Intercom Calls Outside Calls
Answering method Handset or speakerphone
Feature
- Answering an intercom call
- Automatic Answering mode
- Voice Announce mode
- Station Call Pickup
- Group Call Pickup
- Answering a waiting call
- Answering an outside call
- Universal Answer
How Answer a Call
Using the handset
Lift the handset to answer a call.
Using the speakerphone
Answer a call through the speakerphone without
lifting the handset by pressing the [Send] button.
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2. Answering an Intercom Call
How to answer a call from another station.
Using the Handset
1. When a call arrives, a call receipt
message will be displayed on the
LCD.
2.
Lift the handset.
The call is automatically connected to
your phone for you to answer.
3.
Replace the handset when finished.
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Answering Through the Speakerphone
Press the [Send] button without lifting the handset and answer the caller
through the speakerphone.
(You can switch from the speakerphone to the handset by lifting the handset
during the call, if required.)
Press the [Speaker] or [End] button to hang up the call on the speaker-
phone when finished.
To adjust the speaker volume while the phone is ringing, press the
[T Vo l um e S] buttons.
NOTE
When a call arrives and a call receipt message appears on the LCD,
but the phone does not ring, you should lift the handset to answer the
call.
Automatic Answering Mode
How to answer a station call on a phone which has the Automatic Answering mode set.
z Refer to ‘Setting the Answer Mode’ in Navigation Menus (Configuration)
for details of setting this mode.
When an incoming call arrives, you hear a
short signal tone and the phone automatically
answers the call.
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The speakerphone is turned on and you
can speak hands-free. When the call is
completed, press the [Speaker] or [End]
button.
z Pick up the handset for privacy during the
call.
Voice Announce Mode
How to answer a station call on a phone which has the Voice Announce
mode set.
1. When an incoming call arrives, you hear
a short signal tone and then hear the caller’s
voice through the speaker.
2.
To answer the call, lift the handset or press
the [Send] button. When the conversation
is finished, press the [Speaker] or [End]
button.
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3. Answering an Outside Call
How to answer an outside (external) call.
Using the Handset
1. When a call arrives, a call receipt
message is displayed on the LCD.
2.
Lift the handset and the ringing call will
be automatically connected to your phone.
3.
Replace the handset when finished.
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Answering Through the Speakerphone
Press the [Send] button without lifting the handset to answer the calling
party through the speakerphone.
(You can switch from the speakerphone to the handset by lifting the handset
during the call, if required.)
Press the [Speaker] or [End] button to hang up the call on the speaker-
phone when finished.
Press the [T Vo l u m e S] buttons while the phone is ringing to adjust
the speaker volume.
NOTE
When a call arrives and a call receipt message appears on the LCD, but
the phone does not ring, you should lift the handset to answer the call.
Automatic Answering Mode
If the Auto Answer option for external
calls is enabled on your phone, when an
incoming call arrives you hear a signal
tone of short interval and the phone
automatically answers the call.
The speakerphone is turned on and you
can speak hands-free.
When the call is completed, press the
[Speaker] or [End] button.
z Pick up the handset for privacy during the
call.
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Universal Answer for Outside Calls
If an outside call arrives when there are no phone users at their desks to
answer (for example, when night mode is set for the phone system), a
Universal Answer device can be set to answer the call and ring through
an external speaker for attention. (The Universal Answer feature does
not apply to intercom calls.)
1. If an outside call arrives, it rings through an
external speaker.
2.
At a station, press the [Screen] button repeatedly
until the Fixed Feature Menu screen appears.
z Or, press [6][7], the function code for
Universal Answer.
3. Press the [Selection] button for
[UNIV. ANSWER] displayed on the
Fixed Feature Menu screen.
4. Lift the handset or use the speakerphone.
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Check with the system administrator for what time night mode is set.
NOTE
4. Other Call Functions
The following functions are available for answering both intercom and
outside call.
Station Call Pickup
From your own phone, you can pick up a call ringing at another station
(e.g. if there is no-one at that station to answer).
1. Lift the handset and listen for dial tone.
2.
Press [6][5], the function code for station call
pickup.
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3. Dial the extension number of the ringing
phone and answer the call.
Station call pickup cannot be used to answer recalls to a station (ex-
cept operator recalls), only new intercom or outside calls.
NOTE
Group Call Pickup
Use the group call pickup feature to pick up a call at another ringing sta-
tion when your phone and the ringing phone are part of the same pickup
group.*
1. Lift the handset and listen for dial tone.
2.
Press [6][6], the function code for group
call pickup.
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3. Dial your group number.
Your system administrator can tell you what your group number is.
NOTE
Group call pickup cannot be used to answer recalls (except operator
recalls) to a station, only new intercom or outside calls.
Answering a Waiting Call
If you are busy on a call and another call rings your phone, you hear a
“camp-on” tone. The menu box for a waiting call will flash on the AOM
screen so you can answer the new call.
1. Press the [Screen] button until
the AOM screen appears.
z If the Automatic Hold feature is set on
your phone, the current call will be
placed on hold automatically.
2.
Press the [Selection] button for
the station or outside call number
flashing on the AOM screen.
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3. When a new incoming call arrives
during the phone conversation,
press the [Hold] button and
then press the [Selection] button
of the flashing number on
the AOM screen.
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MAKING CALLS
1. Before Making a Call
Calling methods and features are summarised in the following table. All are described in detail in this section.
Method/Feature Intercom Calls Outside Calls
Calling method Handset or speakerphone
Feature
- Making an intercom call
- Busy station callback
- Busy station camp-on
- Calling system operator
- Making an outside call
- Redial
- Automatic redial
- Setting callback on external
line
- Answering external call-
back
- Call parking orbits
- Using authentication codes
/ billing codes
- Save dialled number
- Calling the saved number
- Last number redial
- Dialling from recent call log
- Speed dialling
- Dialling from directory names
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Important
ling, so you need to press the [Send] key after dialling a number. If your phone is
set for ‘Overlap’ dialling, you do not need to press [Send].
: The following procedures assume your phone is set for ‘Enbloc’ dial-
How to Make a Call
Using the handset
Lift the handset to make a call.
Using the speakerphone
Make a call through the speakerphone without
lifting the handset by pressing the [Speaker] button
Hot keypad feature
If the Hot Keypad feature has been enabled on your phone, you do not
need to lift the handset or press the [Speaker] button to begin dialling.
Simply dial the number and press [Send]. The [Speaker] button LED
lights and you can speak using the speakerphone or lift the handset.
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2. Making an Intercom Call
How to make a call to another station.
Using the Handset
1. Lift the handset.
2.
Dial the extension number of the station.
z Or, press the [Selection] button corresponding
to the extension number shown on the AOM
screen.
3. Press the [Send] button to begin dialling.
z If you hear a signal tone of very short interval,
without the dial tone, the station you called is
set for a voice announcement or automatic
answer. Begin speaking immediately.
4.
Begin speaking when the called party answers.
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Calling Through the Speakerphone
Press the [Speaker] button and dial the extension number without lifting the
handset.
Listen to the speaker for the called party to answer, and
speak through the microphone.
(You can switch from the speakerphone to the handset by lifting the handset
during the call, if required.)
Press the [Speaker] button to hang up the call on the
speakerphone when finished.
Busy Station Callback
Q Setting a Callback
When you call another station and receive a busy signal, you can set a
callback on that station. When it becomes free, it will automatically ring you
back.
1. Press the [Selection] button for
[CALLBACK] displayed on the
screen.
z Or, press [4][4], the function code for
a callback.
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2.
When you hear confirmation tone, replace
the handset.
The screen will display a callback
message.
Q
Answering a Callback
When the station on which you set a callback becomes free, your phone
will ring.
the reserved extension number
1. Lift the handset.
You will hear ringing at the free station.
2. Begin speaking when the other party
answers.
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A callback will be cancelled if not answered within 30 seconds. After
the call is finished, the callback reservation will be automatically
NOTE
cleared.
Busy Station Camp-On
When you call another station and receive a busy signal, but you do not
want to wait for a callback, you can set a camp-on to the station. The called
station is made aware that your call is waiting.
1. Press the [Selection] button for
[CAMP ON] displayed on the
screen.
z Or, press [4][5], the function code
for ‘camp-on’ to an extension.
The called station will receive ‘off-hook’
ring tone repeated every few seconds to
indicate that your call is waiting.
2.
Wait for the called party to answer.
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The called station must release its first call or put it on hold before
NOTE
answering your camped-on call.
Calling the System Operator
Dial [0] to call the system operator or group of operators.
If a specific operator needs to be called, dial that person’s
extension number.
3. Making an Outside Call
Using the Handset
1. Lift the handset, press [9] and then
dial the external telephone number
z Or, press the [Selection] button corresp-
onding to the external number on the AOM
screen to dial the number.
2.
Press the [Send] button to begin dialling.
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3. Begin speaking when the called party answers.
Calling Through the Speakerphone
Press the [Speaker] button and dial the extension number
without lifting the handset.
Listen to the speaker for the called party to answer, and
speak through the microphone.
(You can switch from the speakerphone to the handset by lifting the handset
during the call, if required.)
Press the [Speaker] button to hang up the call on the
speakerphone when finished.
Redial Number
You can redial the last external number you dialled.
1. With the phone is in standby mode, press the [Screen]
button repeatedly until the Fixed Feature menu screen
appears.
z Or, press [1][9], the function code for redialling, and
press the [Send] button.
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2.
Press the [Selection] button next to
[LAST REDIAL] displayed on the
screen.
3. Begin speaking when the other party
answers.
The Fixed Feature Menu screen will automatically display [Last Re-
dial] during a call even if the [Screen] button is not pressed.
NOTE
Automatic Redial
If the called external number is busy, the phone redials the called number
automatically up to 99 times depending on what is programmed in the system. This is a useful when the called party is often busy at a service centre
or call centre, for example.
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1. On hearing busy tone, press the
[Selection] button for [RETRY].
The system will redial the same number
automatically. You hear the dial tone through
the speaker. The microphone is automatically
disabled.
2.
When the called party answers, either lift the
handset or press the [Speaker] button or
the [Send] button.
z You must respond within 10 seconds.
(An automatic redial will be cancelled if not
answered within this time.)
When you dial another number, the automatic redial is cancelled.
To cancel redial, lift and replace the handset.
NOTE
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Setting a Callback on an Outside Line
If you receive a busy signal when selecting an outside line, this means that
the line or group of lines is busy. The callback function allows a call to be
placed in queue for a busy outside line.
Q
Setting a Callback
1. When busy tone is heard, press the
[Selection] button for [CALLBACK]
displayed on the screen.
z Or, press [4][4], the function code
for a callback.
2.
When you hear a confirmation tone,
replace the handset.
When the busy line becomes available,
your phone will ring. Answer the callback
as described next.
To cancel a callback: Follow the above procedure for setting a callback. At
step 2, press the [Hold] button when you hear confirmation tone. Any set
callback is cancelled.
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Q
Answering a Callback
1. Lift the handset.
You will hear dial tone.
Dial the outside telephone number and
press the [Send] button.
2. Begin speaking when the called
party answers.
A callback will be cancelled if not answered within 30 seconds.
NOTE
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Making a New Call
You can disconnect your current call and make a new call on the same line.
1. After disconnecting your call, press
the [Selection] button for [NEW]
displayed on the screen.
2.
Dial the new telephone number and
press the [Send] button.
Using Authentication and Account Codes
Both Authentication (sometimes called Authorisation) Codes and Account
Codes may be set up in your system. An authentication code may be required to allow you to make external calls. Account codes are used for
billing purposes, so call charges can be assigned to specific accounts.
Q
Using an Authentication Code
If you are asked for an authentication
code before you are allowed to make an
outside call, press the [Selection] button
for [AUTH] displayed on the screen and
select the relevant authentication code.
z Check with your system administrator
if you don’t know which code to select.
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Using an Account Code
Q
Account codes entered when making calls will be printed out on the detailed record of calls for your system, and the calls charged accordingly.
1. While making an outside call, press the
[Selection] button for [ACCT] displayed on
the screen.
z Or, press [4][7], the function code for
(Your call will not be interrupted.)
using an account code.
2.
Enter the account code.
3.
Press the [Selection] button for [ACCT] on the screen.
If you enter an incorrect account code, press the [Selection] button for
the [ACCT] menu twice and enter the correct account code. Only the
NOTE
correct code will be printed out on call records. The use of authentication codes and account codes differs from system to system. Ask the
system administrator for advice if necessary.
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Saving a Telephone Number
When making a call, you can save the dialled number in order to be able to
redial it.
Press the [Selection] button for
[SAVE/REPEAT] before hanging up.
This will save the phone number called.
Redialling a Saved Number
You can redial a saved number at any time (but before you save another
number).
Press the [Selection] button for
[SAVE/REPEAT] on the Fixed Feature
Menu screen.
z Or, press [1][7] the function code
for redialling a saved number.
Remember: the saved number is stored in memory until you save
another number.
NOTE
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4. Other Call Functions
The following functions are available for making both intercom and outside
call.
Last Number Redial
Press and hold the [Send] button while in standby
mode.
The phone redials the last telephone number
that you dialled.
You can make a call through the speakerphone
or handset. You can switch from the speaker to the
handset simply by lifting the handset.
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Calling From Lists of the Most Recent Called
Numbers or Incoming Calls
The Navigation menus are used for this function. Refer to the Recently
Called Numbers and Recent Caller Numbers sections in the Navigation
Menus (Phone Book) part of this guide.
Dialling from the Recent Call Log
Up to 60 numbers that were recently sent or received via your phone will be
stored in a Recent Call Log (in the order they were dialled/received). You can
select a number to dial from the log.
1. Press the [Send] button while in standby mode.
The Recent Call Log is displayed.
2.
Use the direction buttons to move the cursor
to the desired telephone number.
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3. Press the [Send] button to dial the call, or the [Enter]
button to view information about the number selected.
z If you press the [Send] button, the call is connected to the
selected number automatically through the speakerphone.
You can switch from the speakerphone to the handset by
lifting the handset.
z If you press the [Enter] button, you see information including
the called party’s name, time their call was made or received,
and call duration. After viewing this information, press the [Send]
button to dial the number.
Speed Dialling
Frequently dialled telephone numbers can be programmed in a system-wide
list of speed dial numbers (500–999 or 050–999*) or your personal speed
dial list of numbers (00–49). Telephone numbers can then be automatically
dialled for you at the press of a button.
1. With the phone in standby mode and the handset
down, press the [Screen] button repeatedly until the
Fixed Feature Menu screen appears.
z Or, press [1][6], the function code for speed dialling.
2.
Press the [Selection] button for
[SPEED DIAL] displayed on the Fixed
Feature Menu screen.
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3.
Press the speed dial number required.
The called phone will ring.
4. Begin speaking when the called party
answers.
* Your system can have up to either 500 or 950 system speed dials,
NOTE
The personal list of numbers (00 to 49) are numbers that can be used
To register new speed dial numbers, or search the list, refer to the
depending on how the system is set up. All phone users can access the
system speed dial numbers 500 (or 050) to 999.
only on your station. The system administrator determines the maximum number of personal speed dial numbers allowed.
Navigation Menus (Phone Book) part of the guide
Dialling from Directory Names
Extension and speed dial numbers, with associated names, can be stored
in your phone’s directory. You can select numbers using the directory name
list, which is in alphabetical order.
1. With the phone in standby mode, press the
[Screen] button repeatedly until the Fixed Feature
Menu screen appears.
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2. Press the [Selection] button for the
[DIRECTORY] menu on the Fixed
Feature Menu screen.
3.
Press the [Selection] button for the
directory menu to be searched:
[PERSONAL DIR], [SYSTEM DIR]
or [STATION DIR].
z These are your personal numbers,
system numbers or station
(extension) numbers
4.
Enter the first letter of the desired name
(using the dial buttons)* and press the
[TVolumeS] buttons to search for the
name.
5.
When name appears, press the [Selection]
button for [DIAL] to dial the number.
Begin speaking when the called party answers.
*To enter characters, refer to ‘Entering Characters’ in Things You
Should Know.
NOTE
It is possible to move directly to the directory you require without
having to select it. Ask your system administrator for details.
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HANDLING CALLS
1. Intercom Calls
The following features can be used during an intercom call. The Hold feature is useful for temporarily disconnecting a call to which you want to return. To hold a call and answer a waiting call, refer to Answering a Waiting
Call in Answering Calls.
Hold an Intercom Call
You can put a call on hold and resume the call later.
1. Press the [Hold] button and replace the
handset to put the current call on hold.
z If using the speakerphone, press [Hold]
and then the [Speaker] button to put on
hold.
z When the call is on hold, the held party
hears music or a voice message depending
on the system setting.
2. Lift the handset and press the [Hold]
button to resume the call.
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Mute Your Phone
To temporarily prevent your voice being heard while on a call, use the
Mute feature.
1. Press the [Selection] button for
the [MUTE(ON)] feature displayed
on the screen. You cannot be heard
by the other party.
2.
Press the [Selection] button for the
[MUTE(OFF)] feature to clear the
Mute function. You can again be
heard by the other party.
2. External Calls
The following features can be used during an external call. The Hold feature is useful for temporarily disconnecting a call to which you want to return later. To hold a call and answer a waiting call, refer to ‘Answering a
Waiting Call’ in Answering Calls.
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Hold an External Call
You can put a call on hold and resume the call later.
1. Press the [Hold] button to put the call on hold
z Pressing the [Hold] button once puts the call on
‘system hold’ so you can reconnect to the call from
any phone.
z Pressing the [Hold] button twice puts the call on
‘exclusive hold’ so you can reconnect to the call only
from your own phone.
2.
Press the [Screen] button until the AOM screen
is displayed.
The call number on hold flashes on the screen.
3. To resume the call, press the
[DT] button for the flashing number
on hold.
4.
Resume your conversation.
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Hold an External Call and Make an Intercom Call
You can put an external call on hold and make a call to another station.
This is useful, for example, if you need to consult with a colleague dur-
ing your call.
1. Press the [Transfer] button.
The external caller will hear Transfer Call tone.
2.
Dial the station number.
3. Begin speaking when the called party answers.
4.
Press the [Transfer] button to reconnect to the
external call on hold.
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You can toggle between the external and intercom calls by pressing the
[Transfer] button.
NOTE
Call Transfer
If an external caller requests to speak with someone else, you can transfer
the call to the requested station or external number.
1. Press the [Transfer] button during the call.
2. Press the station or external number (recipient)
to which the call should be transferred.
3. Disconnect the call (e.g. replace the handset)
z To transfer the call automatically, disconnect the
call when the recipient’s phone rings. Otherwise,
wait until the recipient answers your call, inform
them of the transfer, then disconnect the call.
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If the recipient of the transferred call does not answer or rejects an
NOTE
If you wait for confirmation of the transfer and the recipient does not
If the recipient is busy, you can disconnect and park the call, then no-
automatic transfer, the call returns (or recalls) to your phone. Answer
the call as normal.
answer or rejects the transfer, you can press the [Transfer] button to reconnect to the external call.
tify the busy station of the parked call (see Call Parking, below.)
Call Parking
You can place a call in a ‘parking orbit’ and announce the call over a paging
system for someone to pick up. There is a total of 10 (0–9) selectable park-
ing orbits.
Q
Parking a Call
1. During a call, press the [Screen]
button until the AOM screen is displayed.
2. Press the [Selection] button for the
[PARK] menu on the AOM screen.
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3. Press the orbit number (0–9) to park
the call.
Make a page to announce on which orbit the
call is parked and for whom it is intended.
(See ‘Paging’ in Convenience Features.)
See also ‘Call Park and Page’ in Convenience Features.
NOTE
Answering a Parked Call
Q
When a parked call is announced, press the [Selection] button for the
[PARK] menu on the AOM screen and dial the orbit number. You will be
connected to the call.
Transfer Calls to the Voice Mailbox
You can transfer an incoming call to your voice mailbox, if this exists. (The
phone system should have a Voice Mail card installed and the system ad-
ministrator should have enabled the voice mailbox function.)
1. When a call arrives, press the [Screen]
button and then press the [Selection]
button for the [VT] feature on the AOM
screen.
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2. Dial the voice mailbox number.
3. Use the voice mailbox features when
the voice mailbox is connected.
z Refer to your Voice Mail guide for details.
You can record a personal greeting in your mailbox with helpful messages. Callers
NOTE
can also leave messages for you in the mailbox.
3. Intercom and External Calls
The following functions are available for use during both intercom and
external calls.
Conference Calls
Up to five parties, including yourself as the conference supervisor, can
participate in a conference call simultaneously. If your system has been
programmed with conference groups, you can select a group to confer-
ence—see Load Group for Conference, below. Alternatively, you can
enter each number to conference on the LCD screen as described here.
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1. Press the [Conference] button in
standby mode.
2.
Press the left [Selection] button for
a number entry field and enter a
phone number to conference, then
press the [Enter] button.
Enter all numbers to conference
(up to four) in the same way.
Confirm each number by pressing the right [Selection] button for the
entry field. Press the button again if you want to cancel an entry.
3. Press the [Selection] button for
[Send All].
The conference connection status
of all the numbers is displayed.
z To delete a number from the conference,
press the [Selection] button for [Delete]
to the right of the number.
You can also dial the conference function code [4][6] to set up a
conference. (The procedure is as described in the user guide for 2-line
NOTE
LCD phones.)
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Load Group for Conference
1. Press the [Conference] button in standby mode.
2. Press the [Selection] button for the
[Group] menu to display the group(s).
z You can load or delete a number in the
group by moving to the group and
pressing the [Menu] button.
Select the [Save] menu and save the
entered number to the group.
3.
Use the direction buttons to move to
the required group and press the
[Enter] button. The numbers listed in
the group are shown.
4. Press the [Selection] button for [Send All].
Your system must be programmed with conference groups and your
phone set to Enbloc dialling mode for you to use this feature.
NOTE
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CONVENIENCE FEATURES
1. Call Forwarding
If you are unable to answer incoming calls for any reason, they may be
transferred to another station. You can select the condition under which
calls should be forwarded: for example, forward all calls when you are
away from your desk or when you are busy on a call.
Call forwarding is set using the appropriate function codes. (Lift the handset
to dial the codes if the Hot Keypad feature is not set on your phone.)
• Call Forwarding can also be set using the Navigation Menus. Refer to the
‘Call Forwarding’ section in Navigation Menus.
Forward All Calls
You can set a call forward to another station for all incoming calls (uncondi-
tional).
1. Press [6][0][1] in standby mode and dial
the number to which all calls should be
forwarded.
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