Samsung DS-5012L User Manual

SAMSUNG

Enterprise IP Solutions

OfficeServ

User Guide

for

Large LCD Phones:

ITP-5012L

DS-5012L

Publication Information

Samsung Telecoms reserves the right without prior notice to revise information in this publication for any reason.

Samsung Telecoms also reserves the right without prior notice to make changes in design or components of equi pment as engineering and manufacturing may warrant.

Disclaimer

Samsung Telecoms is not responsible for errors or problems arising from customers not installing, programming or operating their Samsung systems as described in this manual.

Samsung Telecoms (UK) Limited

All rights reserved. No part of this manual may be reproduced in any form or by any means – graphic, electronic or mechanical, including recording, taping, photocopy or information retrieval system – without express written permission of the publisher of this mat erial.

Part No.: 18730 Version 1.0

ELECTRONICS

EU Declaration of Conformity (RTTE)

Samsung Electronics Co., Ltd.

259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030

(factory name, address)

declare under our sole responsibility that the product

Digital Keyphone System "iDCS500 / OfficeServ500"

to which this declaration relates is in conformity with

RTTE Directive 1999/5/EC ( Annex II ) Low Voltage Directive 73/23/EEC EMC Directive 89/336/EEC:92/31/EEC

By application of the following standards

.........................................................................................

RTTE : TBR4: November 1995 incorporating TBR4/A1: December 1997

.........................................................................................

LVD: EN60950: 2000 (IEC 60950, Third Edition, 1999)

.........................................................................................

EMC: EN55022 : 1998, EN61000-3-2:1995 Inc A1/A2:1998 + A14:2000*,

.........................................................................................

EN61000-3-3:1995, EN61000-4-2:1995 98, EN61000-4-3:1996,

EN61000-4-4:1995, EN61000-4-5:1995, EN61000-4-6:1996,

EN61000-4-11:1994, AS/NZS3548:1995

(Manufacturer)

Samsung Electronics Co., Ltd 259, Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030

2003-05-19

................................................. .................................................................................

(Representative in the EU)

Samsung Electronics Euro QA Lab. Blackbushe Business Park Saxony Way, Yateley, Hampshire

GU46 6GG, UK

2003-05-18

................................................. ...............................................................................

(place and date of issue) (name and signature of authorized person)

TE Jang

IS Lee

Tae-eok Jang / General Manager

In-Seop Lee / Manager

About This Guide

This User’s Guide provides instructions for using Samsung’s latest ITP-

5012L Internet Phone and DS-5012L Digital Phone in conjunction with the

Samsung Enterprise IP Solutions OfficeServ telephone system. Both are

large LCD phones which display icons and menus to allow fast and easy

selection of functions and features.

You are shown how to install your phone, how to configure it to work cor-

rectly and how to operate it. Take time to study this guide and familiarise

yourself with the operation of your phone—and the benefits the new IP

technology can provide if using the Internet Phone. Keep the guide in a

convenient place by the phone and refer to it whenever necessary.

WARNING

Safety Tips

The ITP-5012L IP phone is supplied with an AC power adapter and this adapter must be used

If an alternative power adapter is used, this may result in serious damage and will void the warranty.

Do not put objects that contain water—such as vases, cups, cosmetics, and medicines—near the phone.

Moisture in the phone can cause fire and electric shocks.

Do not install the phone on an unstable surface or in direct sunlight.

May cause severe damage to parts of the phone

Do not place the phone in an area which is prone to dust or fluctuating temperatures.

May cause a fire or electric shocks.

Do not install the phone near a heat source (electric fire, radiator, etc.)

May cause a fire or electric shocks.

Do not use or store inflammable solvents or materials near the phone.

May cause a fire or electric shocks.

If the phone makes unexpected noises, odd smells or smoke, immediately unplug the phone and call your dealer.

May cause a fire or electric shocks.

CAUTION

ITP-5012L—Take care not to connect the network (LAN) cable to the PC connector on the phone.

If the LAN cable is connected to the PC connection jack, both telephone and PC communications will be lost.

Use a soft dry cloth to clean the phone.

Do not use any chemical solvents such as wax,

benzene, alcohol, thinner, mosquito spray,

aerosol, lubricant, or detergent to clean your

phone.

The use of chemicals on the phone may cause fading, discoloration or damage.

Do not place heavy items on top of the phone.

May cause damage .

Do not attempt to dismantle or repair

the phone yourself.

If repair is needed, contact your dealer.

iii

Contents DS/ITP-5012L Phone User Guide

ABOUT THIS GUIDE ........................... i

SAFETY TIPS....................................... i

INSTALLING THE PHONE .................. 1

ITP-5012L Internet Phone........................................... 1

1. Checking Components.......................................... 1

2. Assembling the Phone .......................................... 3

DS-5012L Digital Phone.............................................. 5

1. Checking Components.......................................... 5

2. Assembling the Phone .......................................... 7

3. Supporting the Samsung Network

SYNC Program ..................................................... 9

CONFIGURING THE IP PHONE.......... 10

1. Entering the Environment Setup Mode ................ 10

2. Network Settings ..................................................... 13

3. Load & Upgrade Settings ....................................... 15

4. Setting System Authentication Information ........ 17

5. Verifying Settings .................................................... 18

6. Exiting Setup ............................................................ 19

THINGS YOU SHOULD KNOW........... 20

1. About Stations and Central Office Lines.............. 20

2. Introduction to the Main Screens .......................... 21

Background Screen ...................................................... 21

AOM Screen ................................................................. 21

Fixed Feature Menu Screen ......................................... 22

Executive Status Display .............................................. 22

Navigation Menu Screen .............................................. 23

Contents DS/ITP-5012L Phone User Guide

3. Using the AOM Screen............................................ 24

4. Using the Fixed Feature Menu Screen ................. 24

5. Using Feature Dialling Codes................................ 26

6. Entering Numbers & Characters ........................... 28

7. Volume Adjustment................................................. 32

Adjusting Handset Volume............................................ 32

Adjusting Speaker Volume ............................................ 33

Adjusting Ring Volume.................................................. 33

8. Signal Tones............................................................. 34

9. Changing Dial Tone ............................................... 35

10. Phone Status Indicator ......................................... 35

11. Button LEDs ............................................................. 36

MAIN FEATURES ................................ 37

1. Overview ................................................................... 37

2. Layout of the Phone ................................................ 42

ANSWERING CALLS .......................... 46

1. Before Answering a Call......................................... 46

2. Answering an Intercom Call................................... 47

Automatic Answering Mode .......................................... 48

Voice Announce Mode .................................................. 49

3. Answering an Outside Call..................................... 50

Automatic Answering Mode .......................................... 51

Universal Answer for Outside Calls .............................. 52

4. Other Call Functions ............................................... 53

Station Call Pickup........................................................ 53

Group Call Pickup......................................................... 54

Answering a Waiting Call.............................................. 55

Contents DS/ITP-5012L Phone User Guide

MAKING CALLS .................................. 57

1. Before Making a Call ............................................... 57

2. Making an Intercom Call......................................... 59

Busy Station Callback................................................... 60

Busy Station Camp-On ................................................. 62

Calling the System Operator......................................... 63

3. Making an Outside Call........................................... 63

Redial Number.............................................................. 64

Automatic Redial........................................................... 65

Setting a Callback on an Outside Line.......................... 67

Making a New Call........................................................ 69

Using Authentication & Account Codes ........................ 69

Saving a Telephone Number ........................................ 71

Redialling a Saved Number .......................................... 71

4. Other Call Functions ............................................... 72

Last Number Redial ...................................................... 72

Calling From Lists of the Most Recent Called

Numbers or Incoming Calls .......................................... 73

Dialling from the Recent Call Log ................................. 73

Speed Dialling............................................................... 74

Dialling from Directory Names...................................... 75

HANDLING CALLS.............................. 77

1. Intercom Calls .......................................................... 77

Hold an Intercom Call ................................................... 77

Mute Your Phone .......................................................... 78

2. External Calls ........................................................... 78

Hold an External Call .................................................... 79

Hold an External Call & Make an Intercom Call ........... 80

Call Transfer.................................................................. 81

Call Parking................................................................... 82

Contents DS/ITP-5012L Phone User Guide

Transfer Calls to Voice Mailbox .................................... 83

3. Intercom & External Calls....................................... 84

Conference Calls .......................................................... 84

Load Group for Conference .......................................... 86

CONVENIENCE FEATURES ............... 87

1. Call Forwarding........................................................ 87

Forward All Calls........................................................... 87

Forward Busy................................................................ 88

Forward No Answer ...................................................... 88

Forward Busy/No Answer ............................................. 89

Forward Follow Me ....................................................... 89

Forward DND................................................................ 90

Cancel Call Forwarding ................................................ 91

2. Do Not Disturb (DND).............................................. 91

Setting / Cancelling DND .............................................. 91

3. Paging ....................................................................... 93

Internal Page................................................................. 93

External Page ............................................................... 94

All Page ..................................................................... 96

Meet Me Page............................................................... 97

Call Park and Page....................................................... 99

Page Pickup.................................................................. 100

4. Off-Hook Voice Announce (OHVA) ....................... 101

Make OHVA .................................................................. 101

Answer OHVA ............................................................... 102

Cancel OHVA................................................................ 102

Reject OHVA................................................................. 103

Block OHVA .................................................................. 103

5. Messaging ................................................................ 104

Leaving a Message Waiting Indication ......................... 104

vii

Contents DS/ITP-5012L Phone User Guide

Verify, Return or Delete an Indication ........................... 105

Programmed Messages................................................ 107

6. Executive/Secretary Hot Line................................. 109

Executive Status Display .............................................. 109

Call Transfer from Secretary to Executive .................... 110

Executive/Secretary Message ...................................... 111

7. In/Out of Group ........................................................ 113

8. Group Listening....................................................... 114

9. Caller ID (CID) Presentation ................................... 115

Saving Caller Number................................................... 115

Dialling a Saved Caller Number.................................... 116

Storing a Caller Number as a Speed

Dial Number .................................................................. 116

Viewing the CID of Calls Parked or On Hold................ 117

10. Call Duration Display .............................................. 118

11. Door Phone Related Features................................ 118

Answering the Door Phone........................................... 118

Calling the Door Phone................................................. 119

12. Background Music .................................................. 120

NAVIGATION MENUS.......................... 121

1. Navigation Buttons.................................................. 121

Menu Button.................................................................. 121

Send Button .................................................................. 122

Enter Button .................................................................. 122

Direction Buttons .......................................................... 122

Cancel Button ............................................................... 123

End Button .................................................................... 123

2. Entering Menus........................................................ 123

Selecting Menus ........................................................... 123

3. Phone Book.............................................................. 124

viii

Contents DS/ITP-5012L Phone User Guide

Search by Speed Dial Number Location....................... 125

Search by Name ........................................................... 126

Search by Number........................................................ 127

Search by Group........................................................... 128

Search by Time............................................................. 129

Recently Called Numbers ............................................. 129

Recent Caller Numbers ................................................ 130

Registering New Numbers............................................ 131

Editing Groups .............................................................. 132

Deleting All Telephone Numbers................................... 133

Checking Your Own Extension Number ....................... 134

4. E-Diary....................................................................... 135

Wakeup Call.................................................................. 135

Alarm Clock................................................................... 136

Daily Planner................................................................. 137

Memo Pad..................................................................... 139

Calculator ..................................................................... 140

World Time.................................................................... 141

D-DAY Plus ................................................................... 142

Unit Conversion ............................................................ 143

5. Messages.................................................................. 144

Received Messages ..................................................... 145

Sent Messages ............................................................. 148

Draft ..................................................................... 151

6. Volume Adjustment................................................. 153

Selecting a Ring Type................................................... 153

Ringer Volume .............................................................. 154

Off-Hook Volume........................................................... 155

Handset Volume ........................................................... 156

Speaker Volume............................................................ 156

Background Music (BGM) Volume................................ 157

Contents DS/ITP-5012L Phone User Guide

Page Volume................................................................. 158

7. Call Forwarding........................................................ 158

8. Configuration ........................................................... 159

Changing Your Password ............................................. 160

Locking Your Phone ...................................................... 160

Setting the Answer Mode.............................................. 161

Setting the Boss Answering Mode................................ 162

Phone Language .......................................................... 163

Setting the Type of Caller ID (CID) Display .................. 164

Setting Absence Messages .......................................... 164

Displaying Internal Calls ............................................... 165

Dial Mode ..................................................................... 166

Switching Station Features On & Off ............................ 167

9. My Phone.................................................................. 168

Select the Background Screen ..................................... 169

Entering Your Name...................................................... 169

Network Information...................................................... 170

Viewing Status Information ........................................... 170

Enbloc Timeout ............................................................. 171

Privacy Option............................................................... 172

Reset Configuration. ..................................................... 172

Version Information....................................................... 173

Installing the Phone DS/ITP-5012L Phone User Guide

Installing the Phone

ITP-5012L Internet Phone

1. Checking Components

You should have received the following items. If any are missing or dam-

aged, contact your dealer.

Handset

ITP-5012L

Phone Stand

LAN Cable (for PC connection)

Power Adapter

Installing the Phone DS/ITP-5012L Phone User Guide

Base of Phone

LAN connection jack:

For connecting the LAN cable from the network.

PC connection jack:

For connecting the LAN cable from a PC’s network card.

Power adapter connection jack:

For connecting the power adapter cable.

Handset connection jack:

For connecting the handset cord (jack marked with symbol).

Connection jack for a recording device:

For connecting a recording device.

Holes for mounting the phone stand:

For inserting the phone stand when used as a desk phone.

Installing the Phone DS/ITP-5012L Phone User Guide

2. Assembling the Phone

②

③

⑤

④

①

Connecting Cables to the Phone

1. Connect the handset to the handset connection jack ( ).

Connect the LAN cable from the network to the LAN connection jack.

Installing the Phone DS/ITP-5012L Phone User Guide

Connect the LAN cable from the PC’s network card to the PC connec-

tion jack.

Connect the power adapter to the power adapter jack. (Do not connect

the power adapter to the mains outlet yet, or if you do, ensure that the power is not switched on.)

5. Connect any recording device to the recording device jack (REC.) (The

recording device can record phone conversations.)

Using the Phone Stand

If the phone is to stand on a desk, insert the phone stand into the two side

holes located on the base and slide it upward, as shown.

Now skip to the section Configuring the IP Phone to configure the working

environment for your phone.

Installing the Phone DS/ITP-5012L Phone User Guide

DS-5012L Digital Phone

1. Checking Components

You should have received the following items. If any are missing or dam-

aged, contact your dealer.

Handset

DS-5012L

Phone Stand

4-Hole Jack Line Cord

Installing the Phone DS/ITP-5012L Phone User Guide

Base of Phone

Holes for mountiong the desk top stand

USB connection port

Phone line connection Jack

Connection Jack for a recording device

Handset C onnect ion Jack

Holes for mounting the desktop stand:

For mounting the phone stand.

Phone line connection jack:

For connecting the line cord.

Handset connection jack:

For connecting the handset cord (jack marked with the symbol).

Connection jack for a recording device:

For connecting a recording device.

USB connection port:

For connecting PC to the phone.

Installing the Phone DS/ITP-5012L Phone User Guide

2. Assembling the Phone

Connecting Cables to the Phone

1. Connect the handset to the handset connection jack ( ).

Connect the line cord to the phone line jack.

Installing the Phone DS/ITP-5012L Phone User Guide

Connect any recording device to the recording device jack (REC.) (The

recording device can record phone conversations.)

4. To use the Samsung Network SYNC program, connect one end of a

data cable (not supplied) to the USB connection port on the phone and

connect the other end to the USB port on the PC.

z Refer to Supporting the Samsung Network SYNC Program, below.

Using the Phone Stand

Insert the phone stand into the two side holes located on the base and slide

it upward, as shown.

To familiarise yourself with the features of your phone, refer to Things You

Should Know and Main Features.

Installing the Phone DS/ITP-5012L Phone User Guide

3. Supporting the Samsung Network SYNC Program

You can edit telephone number data from the Samsung Network SYNC pro-

gram as needed and download the data to the phone. The Samsung

Network SYNC installation program can be downloaded from the Samsung

Telecoms (UK) website, shown below. If your web browser is already open,

right click on the link and select to open the link in the browser:

http://www.samsung-telecoms.co.uk

You are also provided with details of how to use the program.

Connect the data cable as described above and start the program. When

finished, exit the program and disconnect the cable.

Configuring the IP Phone DS/ITP-5012L Phone User Guide

Configuring the IP Phone

This section describes the procedure for setting the ‘user environment’ after

installing your ITP-5012L IP phone. You also need to do this if the phone system to which your phone is connected has been changed or re-initialised,

Before beginning the procedure, make sure the power to the phone has been switched off

1. Entering the Environment Setup Mode

Press and hold down the [Menu] button and turn on the power to the phone.

The environment setup menu appears on the LCD screen.

Configuring the IP Phone DS/ITP-5012L Phone User Guide

Setup Menu Structure

The setup menus are as follows.

1. Version

1. Information

2 .Network

3. Load & Upgrade

4. System 1. Password (*Not Used)

5. Server

6. Exit

2. Network

3. Load Option

4. MAC address

1. Mode

2. IP*

3. Netmask

4. Gateway*

(* Items 2 to 4 are only displayed when setting Manual IP)

1. Load Option

2. Upgrade Program

3. Upgrade Bootrom

4. Format

1. Server IP

2. ID

3. Password

How to Edit the Setup Menus

Dial Buttons

Navigation Buttons

Configuring the IP Phone DS/ITP-5012L Phone User Guide

Moving Between Menus

Press the [^] and [V] buttons to move to a menu and press the [Enter] but-

ton, OR

Press the number of the menu using dial buttons [0] to [9], or

Press the [Menu] button to move to the environment setup menu and use

the [

] and [V] buttons to move to other menus and select

Entering Numbers and Characters

Enter a number or character using the dial buttons [0] to [9].

Press the [4] button to enter a full stop.

(Refer to Entering Numbers and Characters in the Things You Should

Know part of this guide for how to enter characters.)

Deleting Entries

Press the [<] button or [Cancel] button to delete entries by moving the cur-

sor to the left.

Saving Information

Press the [Enter] button to save any information you type in.

Cancelling Settings

Press the [End] button to move back to the previous menu without saving

information you just typed in.

Configuring the IP Phone DS/ITP-5012L Phone User Guide

2. Network Settings

1. Use the [

the [2. Network] menu and press the

[Enter] button.

Move to the [1. Mode] submenu and

press the [Enter] button.

Select the [1. Manual IP] menu to

manually enter the IP address.

Select [2. DHCP] to let the system

automatically set the IP address.

(The IP Address, Subnet Mask,

and Gateway values are automatically

set and are not displayed on the LCD screen.)

Select [3. PPPoE] to use broadband such

as ADSL. (In this case, you will need to enter the

ID and password given to you by your Internet

Service Provider.)

The screen displays your selection

(e.g. Manual IP SELECTED) for a few

seconds

] and [V] buttons to move to

Configuring the IP Phone DS/ITP-5012L Phone User Guide

The next menu to appear will display different options depending on your

selection. These are described next. If you selected [2. DHCP] your settings

are automatically completed and you can proceed to Load & Upgrade Set-

tings, below.

Setting Manual IP

If you selected the [1. Manual IP] menu you see the following options:

1. Select [2. IP] to display the phone’s current

IP address. (No address is displayed if an IP

address has not yet been set.)

Use the dial buttons [0] to [9] and [4] to enter a new IP address, and

press the [Enter] button.

(Note: Take care not to enter a duplicate IP address as the network does not sup-

port redundant IP addresses.)

Select [3. Netmask] to display the current

Netmask address. To change the Netmask

address, enter a new value and press

the [Enter] button.

Configuring the IP Phone DS/ITP-5012L Phone User Guide

3. Select [4. Gateway] to display the current

Gateway address. To change the Gateway

address, enter a new value and press

the [Enter] button.

Your network settings are now complete.

3. Load & Upgrade Settings

1. Use the [

the [3. Load & Upgrade] menu

and press the [Enter] button.

. Select [1. Load Option]

Select [1. File System] to download programs

saved in the internal flash memory.

Select [2. TFTP down run] to download

programs saved in the TFTP server to

the RAM memory of the IP phone.

] and [V] buttons to move to

Configuring the IP Phone DS/ITP-5012L Phone User Guide

4. Select the [2. Upgrade Program] menu

to upgrade the program.

Enter the IP address of the TFTP

server from which the program should

be downloaded.

Press the [Enter] button to start the download.

5. The [3. Upgrade Bootrom] menu is

used for upgrading the Bootrom.

Enter the IP address of the TFTP server

from which the Bootrom program should

be downloaded, and press the [Enter] button.

z The IP phone is rebooted after downloading

the Bootrom program and the Environment

Setup Main Menu appears. You don’t need to

press the [Menu] button.

6. The [4. Format] menu is used to delete previously saved programs.

Check if the program needs to be deleted before using this function.

After formatting the phone, download a new program through the [2.

Upgrade Program] menu.

NOTE

Configuring the IP Phone DS/ITP-5012L Phone User Guide

4. Setting System Authentication

Information

This function is used to set the IP address of the system connected to the IP

phone, and the authentication ID and password of the IP phone. The ID and

password are used only when setting up the IP phone and are not required

while operating it.

1. Use the [

the [5. Server] menu and press

the [Enter] button.

] and [V] buttons to move to

The submenus are displayed.

z If the system is set to request the ID

and password of the IP phone, [2. ID]

and [3. Password] should be entered

The [1. Server IP] menu is used for

verifying or changing the IP address

of the system. Verify the current IP

address of the system. To change the

IP address, enter a new address and

press the [Enter] button.

[2. ID] and [3. Password] are user

information required for connecting

to the system.

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