Samsung DS-5000 User Manual

DS-5000 Series

Keyset

User Guide

DS 5000 Series User Guide

For

OfficeServ™ 100, OfficeServ™ 500, and

OfficeServ

™ 7000 Series

05/2006

All rights reserved. No part of this manual may be reproduced in any form or by any means—graphic, electronic or mechanical, including recording,taping, photocopying or information retrieval systems— without express written permission of the publisher of this material.

Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide.

TABLE OF CONTENTS

ABOUT THIS BOOK ....................................................................................1

THINGS YOU SHOULD KNOW ................................................2–8

ASSEMBLING YOUR KEYSET ........................................................9

DS 5000 KEYSETS SETUP..................................................................10

OUTSIDE CALLS

Making an Outside Call ................................................................................................11

Answering an Outside Call..........................................................................................11

Universal Answer ..........................................................................................................11

Recall/Flash ......................................................................................................................12

Busy Line Queuing with Callback ............................................................................12

Canceling Callback ........................................................................................................12

INTERCOM CALLS

Calling Other Stations ..................................................................................................13

Answering Intercom Calls ..........................................................................................13

Answer Modes ................................................................................................................13

Busy Station Callback....................................................................................................14

Busy Station Camp-on..................................................................................................14

Calling Your System Operator....................................................................................17

CALL PROCESSING

Holding Calls ............................................................................................................16–17

Transferring Calls ....................................................................................................17–18

Transfer with Camp-On................................................................................................18

Transfer to Voice Mail....................................................................................................18

Call Waiting ......................................................................................................................18

Conference Calls ............................................................................................................19

Forwarding Calls......................................................................................................20–21

Call Pickup ........................................................................................................................22

My Group Pickup............................................................................................................22

Privacy Release................................................................................................................23

DIALING FEATURES

Speed Dialing ..................................................................................................................24

Programming Personal Speed Dial Numbers ..............................................24–25

One Touch Speed Dialing............................................................................................25

Last Number Redial ......................................................................................................25

Manual Retry with Redial ............................................................................................26

Save Number with Redial............................................................................................26

Chain Dialing....................................................................................................................26

Automatic Redial/Retry................................................................................................26

Pulse to Tone Changeover ..........................................................................................27

Memo Redialing..............................................................................................................27

PAGING AND MESSAGING

Making an Internal Page..............................................................................................28

Making an External Page ............................................................................................28

All Page ..............................................................................................................................28

Meet Me Page..................................................................................................................29

Call Park and Page..........................................................................................................29

Messages—Set and Cancel ........................................................................................30

Returning Messages......................................................................................................30

Programmed Messages................................................................................................31

CONVENIENCE FEATURES

Do Not Disturb ................................................................................................................32

One Time DND ................................................................................................................32

Mute ....................................................................................................................................32

Background Music ........................................................................................................32

Established Call Pick-Up ..............................................................................................33

Appointment Reminder/Alarm Clock ....................................................................33

Door Phone Calls............................................................................................................34

Executive/Secretary Hotline ......................................................................................34

Group Listening ..............................................................................................................35

Account Codes ................................................................................................................35

Locking Your Keyset ......................................................................................................35

Manual Signalling ..........................................................................................................36

Off-Hook Voice Announce ..........................................................................................36

OHVA Block ......................................................................................................................37

OHVA Reject ....................................................................................................................37

In Group/Out of Group ................................................................................................37

CUSTOMIZING YOUR KEYSET

AME Password ................................................................................................................38

Auto Camp-On ................................................................................................................38

Select Ring Tone ............................................................................................................38

Change Your Passcode ................................................................................................38

Set Answer Mode (Intercom) ....................................................................................39

Set Answer Mode (CO) ................................................................................................39

Automatic Hold ..............................................................................................................39

Headset Operation ........................................................................................................39

Hot Keypad ......................................................................................................................40

Key Confirmation Tone ................................................................................................40

Rejoining a Page ............................................................................................................40

Ring Preference ..............................................................................................................40

Auto Answer CO Calls ..................................................................................................41

Display Speed Dial Name............................................................................................41

Caller ID Review All........................................................................................................41

Secure OHVA ....................................................................................................................41

Enblock Dialing ..............................................................................................................42

DISPLAY FEATURES

Interactive Display Keys ..............................................................................................43

Directory Information ................................................................................................ 43

Call Log ..............................................................................................................................44

Dial by Name....................................................................................................................44

Call Progress Displays ..................................................................................................45

Display Number Dialed................................................................................................45

Call Duration Timer........................................................................................................45

Auto Timer ........................................................................................................................45

Timer Function................................................................................................................45

Viewing Message Indications ....................................................................................46

Alarm Reminder Messages..................................................................................46–47

Personal Speed Dial Names........................................................................................47

Station Names .................................................................................................................47

Managing Key Assignments .......................................................................................48

LCR with Clear .................................................................................................................48

Backspace with LCR ......................................................................................................48

Text Messaging ......................................................................................................49–50

Caller ID .....................................................................................................................51–55

ANI .............................................................................................................................52–55

CLI ..............................................................................................................................52–55

SPECIAL APPLICATION MENU ..................................................56

Menu Options.........................................................................................................56–58

Outgoing Call Log ....................................................................................................56

Incoming Call Log ...................................................................................................56

Speed Dial...................................................................................................................57

Directory Dial ..........................................................................................................57

Forward Set .........................................................................................................57

Alarm Reminder .......................................................................................................58

SVMi E-Series....................................................................................................59

SVMi E-Series Subscriber Services Menu Diagram ....................................60–61

Accessing your Mailbox ............................................................................................63

Getting Started ...............................................................................................................63

Listen to your Messages .............................................................................................63

Subscriber Services Menu .........................................................................................63

Listening to Old or New Messages .........................................................................64

Group New or Old Messages .....................................................................................64

Record and Send a Message ..............................................................................65–66

Access Manager ......................................................................................................66–68

Personal Greetings ................................................................................................68

Mailbox Administration .......................................................................................70

Message Broadcast ......................................................................................................72

Personal Services ....................................................................................................73

Personal Administration Settings ............................................................................74

Keyset User Features ....................................................................................................75

Shortcuts ..........................................................................................................................77

Interactive Displays .......................................................................................................77

PERSONAL SPEED DIAL NUMBERS ............................78–79

ABOUT THIS BOOK

Samsung’s new DS 5000 Series is part of the OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series.

The DS 5000 keysets incorporate an LCD screen, which provides important information for the user, to make using the keyset easier and more convenient.

Your keyset is the most visible part of your telephone system. Please take the time to study this guide and to become familiar with the operation of your keyset. Keep this guide handy, as you may need to look up instructions for infrequently used features.

Learning to use your keyset correctly will make everyday telephone communications a breeze.

This book is written based on the factory default settings for the feature access codes. Sometimes, due to programming requirements, these codes may be changed. If you find that a feature code does not work as described in this book, please contact your installation and service company to determine the correct code.

THINGS YOU SHOULD KNOW

USER ORIENTATION

The DS Series keysets incorporate buttons or “keys” that are used to access or activate the many features of your office phone system. The DS 5021D keysets incorporate 21 programmable buttons.These 21 buttons are arranged in three rows of seven across the face of the keyset. Any of the system features or functions can be programmed to these buttons.

The three buttons above the top row of programmable buttons are soft keys. These buttons assist in the use of the system features and functions.

Lines from the telephone company are “C.O. lines.” Calls on these lines are referred to as “outside calls.”Your system can have individual C.O.line keys or lines may be assigned to groups. When they are in a group, you access a line by dialing an access code or pressing a route button.For example, dial 9 or press a “LOCAL”button to get a local outside line. If Least Cost Routing is used, pressing the “LCR”button will automatically select a preprogrammed C.O. line according to what digits are dialed.Each line in the system is numbered, beginning with 701, then 702, 703, etc.

Direct Station Selection (DSS) buttons are programmed to ring specific stations. You can press a DSS button instead of dialing the extension number.

CALL INDICATIONS

The buttons on your phone have light emitting diodes (LEDs).These are tri-colored LEDs that light green, red or amber (green and red together).

Intercom calls, also called internal calls, always appear on your CALL buttons.They will always light green.You can have up to eight CALL buttons,but at least two are recommended.

Outside calls appear on individual line buttons if they are assigned.When an individual line is not assigned to its own button, it will appear on a CALL button.

Your outside calls will light green on your keyset and red on other keysets. You never lose sight of your calls while they are on hold.They stay right where you put them and are identified with a green flashing light.

Some simple rules to remember:

• Any steady LED indicates the line or feature is in use.

• A fast flashing green LED indicates a new call ringing in.

• A slow flashing green or red LED indicates a call is on hold.

• A slow flashing amber LED indicates a recall to your keyset.

SPEAKERPHONE

All DS keysets are speakerphones. Pressing the SEND button will answer an incoming call on the speakerphone. Pressing the END button will release the call on the speakerphone.

Switching from the handset to the speakerphone is easy. Simply press the SPEAK-

ER button and hang up the handset.

VOLUME CONTROLS

The DS 5000 keysets use the UP and DOWN buttons to adjust the ringer volume while the keyset is ringing, the speaker volume while the speakerphone is in use and the handset volume while you are listening.These three levels will be stored in memory until changed. If background music is turned on at your keyset, the volume buttons will also control the level of music. The volume of pages heard through the speaker of a keyset can be adjusted during a page announcement by using the volume buttons.There are 16 levels for each volume setting.The volume of off-hook ring is controlled by a user-programmable setting.

TERMINAL STATUS INDICATOR

The terminal status indicator light is positioned on the top right corner of the keyset above the display.The terminal status indicator is a tri-colored (red, green, and amber) light that provides greater visibility of your keysets status than the individual button LEDs. The terminal status indicator provides the following indications:

• Busy/Off Hook Steady Red

• Intercom Ring Flashing Red

• Outside Call Ring Flashing Green

• Recall Ring Flashing Amber

• Message Waiting Flashing Red

• Do Not Disturb Fast Flash Red at 1 Second Intervals

CONFERENCE BUTTON

The CONFERENCE button allows the user to set up a call with up to 5 parties (station or trunk).

TRANSFER BUTTON

Transfer is used to send any call to another extension in one of two ways.You can do a screened transfer by informing the other extension who is calling or you can do a blind transfer without notification.

HOLD BUTTON

The HOLD button maintains the call at your keyset, while enabling you to call other stations or consult coworkers in confidence.

SPEAKER BUTTON

The SPEAKER button allows you to have a conversation from the keyset without lifting the handset.

NAVIGATION BUTTON

The DS 5000 keysets incorporate a NAVIGATION button.This button is designed to assist the user in activating and using various station features, more easily. These features include:

• Outgoing Logs

• Incoming Logs

• Speed Dial

•Directory Dial

•Forward Set

• Alarm Reminder

With the NAVIGATION button the station user is no longer required to enter sta- tion level programming to activate these frequently used features. A few button presses and these features are activated.

The NAVIGATION button is divided into separate feature buttons.These buttons are described below.

• MENU BUTTON: This button displays the station feature main menu so that the users can easily utilize various settings and helpful functions.

• SEND BUTTON: If the station is programmed for Enblok Dial Mode, when dialing an outside telephone number or internal station number, you must press the SEND button to initiate the call. This button is also used when reviewing recently received or called numbers and answering incoming calls.

When reviewing recently received calls, continue to press the SEND button for more than 2 seconds and the last outside number called will be redialed.

The SEND button operates as the ANS portion of the ANS/RLS button. An ANS/RLS button may be assigned to the station as a programmable button.

• ENTER BUTTON: This button is used to select a menu option, or to save changes made to a menu or submenu option.

• DIRECTION BUTTON: The DIRECTION BUTTON is the donut shaped ring, which surrounds the ENTER button. This button is used to navigate within the menus.There are directional arrows stenciled into this button,which indicate which direction the cursor will be moved.

• END BUTTON: This button is used to disconnect a call after a conversation or to move to the initial screen.

The END button operates as the RLS portion of the ANS/RLS button. An ANS/RLS button may be assigned to the station as a programmable button.

• CANCEL BUTTON: This button is used to erase any characters or numbers entered by the dial pad or to move to the previous screen.

FEATURE ACCESS CODES

This user guide is written based on the default access code for using system features. If the system numbering plan has been changed some of the access codes may not be correct.Your installing company can inform you of the correct codes.

SYSTEM TONES

The system provides several tones to assist you. Some of these tones are already familiar to you.

Intercom Dial Tone—A steady tone that indicates you can begin dialing.

DIAL TONE

CONTINUOUS

Ringback Tone—Indicates the station you dialed is ringing.

RINGBACK TONE—1000 ms ON/3000 ms OFF

CONTINUOUS

Busy Tone—Indicates the station you dialed is busy.

BUSY TONE—500 ms ON/500 ms OFF

CONTINUOUS

DND/No More Calls Tone—Fast busy tone indicates the station you dialed is in the Do Not Disturb mode or cannot receive any more calls.

DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF

FOR TEN SECONDS

Transfer/Conference Tone—Indicates your call is being held and you can dial another party.

TRANSFER/CONF TONE—100 ms ON/100 ms OFF

CONTINUOUS

Confirmation Tone—Very short beeps followed by dial tone indicate you have correctly set or canceled a system feature.

CONFIRMATIONTONE—50 ms ON/50 ms OFF

FOR ONE SECOND (programmable)

Error Tone—A distinctive two level beeping tone indicates you have done something incorrectly.Try again.

ERROR TONE—50 ms of tone 1/50 ms of tone 2

FOR THREE SECONDS

DS 5021D

Speaker

Volume Button

Redial Button

DS 5014D

Speaker

Programmable Buttons (21)

Dial Button

Speaker Button

Programmable Buttons (14)

Soft Button

Transfer ButtonHold Button

Soft Button

LCD Panel

Status Indicator

Scroll Button

Keyset Support

Navigation Button

Microphone

Conference Button

Status Indicator

Scroll Button

Volume Button

Redial Button

Dial Button

Speaker Button

Hold Button

Keyset Support

Navigation Button

Microphone

Conference Button

Transfer Button

DS 5007S

Programmable

Buttons (7)

Soft Button

LCD Panel

Status Indicator

Scroll Button

Keyset Support

Volume Button

Redial Button

Conference Button Transfer Button

Hold Button

Dial Button

Microphone

Speaker Button

ASSEMBLING YOUR KEYSET

• Place the keyset face down on a flat surface.

• Insert notched ends of the support bracket into the channels located in the upper section of the bottom panel. Push towards the top of the keyset to lock in.

• Plug the handset cord into the jack marked with the symbol.

• Route the handset cord out the RIGHT side of the keyset as you look at it face down.

• Plug the four-conductor line cord, from the wall, into the jack with the symbol on the bottom of the keyset.

DS 5000 SETUP

MENU STRUCTURE

The SETUP MENU is configured as follows:

1. INFORMATION

1. Outgoing

2. Incoming Log

3. Speed Dial

4. Directory Dial

5. Forward Set

4. Alarm Reminder

NAVIGATING THE MENUS

When programming within various menu options,information can be entered via the dial pad keys using [0]-[9] and [] dial keys, as well as utilizing the navigation button assembly.

The button used for editing and their features are summarized below.

TON FEA

BUT

Left and Right ......................To move a cursor (highlighted area) or to erase what is

Enter ........................................To save the current setting and end programming.

End............................................To cancel the current programming and return to the

Cancel......................................To move back to the previous screen or delete the last

[0]-[9] ......................................To enter numerical values.

NOTE:The DS5007S keysets do not support the navigation key function.

TURES

entered.

Main Menu.

digit of the displayed option value.

OUTSIDE CALLS

MAKING AN OUTSIDE CALL

• Lift the handset and press an idle outside line button,line group button or dial a line access code to receive dial tone—OR—press an idle outside line button, line group button or dial a line access code to receive dial tone through the speaker—OR—press SPEAKER, receive intercom dial tone and dial a line access code.

• Dial the telephone number.

• Finish the call by replacing the handset or pressing the END button.

NOTE: You will receive No More Calls tone when you attempt to make a call and there is no button available for that line.

• If Least Cost Routing is enabled on your phone system, this button may be labeled LCR or accessed by dialing an access code (usually 9).

• If your system is programmed to require an authorization code before making a call, dial  plus a valid code before selecting a C.O.line.

• If your system is programmed to require an account code before making a call, press the ACC button or dial 47 plus a valid bin number, press the ACC button again and then select a C.O.line.See Account Codes for more information.

For more information on authorization and account codes, see your system administrator.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER button before dialing.

ANSWERING AN OUTSIDE CALL

• Lift the handset and you are automatically connected to the ringing call. See Ring Preference under Customizing Your Keyset—OR—press the SEND but- ton to automatically answer on the speakerphone.

NOTE: If a call is flashing at your keyset but not ringing, you must press the flashing button to answer.

UNIVERSAL ANSWER

Outside lines may be programmed to ring a general alerting device. To answer calls ringing this device, dial 67 or press the UA button.This device can operate in any one of the six different ring plans.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER button before dialing.

RECALL DIAL TONE

Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line.

NOTE: If this button does not appear on your keyset, the FLASH button may be programmed to recall dial tone.

SENDING A FLASH

While on an outside call, press the FLASH button to send a flash to the telephone company. This is required for some custom calling features or CENTREX use.

NOTE: Flash is not available on an ISDN circuit.

BUSY LINE QUEUING WITH CALLBACK

If you receive a busy signal when you are selecting an outside line,this means that the line or group of lines is busy.

• Press the CBK button, if programmed, or dial 44. You will hear confirmation tone.

• When the line becomes free, the system will call you back.

• Lift the handset or press the SEND button to answer,wait for dial tone and dial the telephone number or speed dial number again.

NOTES:

1. A callback will be canceled if not answered within 30 seconds. If you have set a callback, your CBK button will light.

2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before dialing.

CANCELING CALLBACK

A callback will be canceled if not answered within 30 seconds. If you have set a callback, your CBK button will light.

Your phone may have a maximum of five callbacks to lines and/or stations set at a time.To cancel a callback:

• Press the CBK button, if programmed, or dial 44. You will hear confirmation tone.

• While you are listening to confirmation tone,press the HOLD button. This will cancel the oldest set callback.

NOTE: If the hot keypad feature is turned off,you must first lift the handset or press the SPEAKER button before dialing.

INTERCOM CALLS

CALLING OTHER STATIONS

• Dial the extension number or group number.

• Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone.

• Finish the call by replacing the handset or press the END button.

NOTES:

1. If you have a DSS button assigned to an extension or station group, you may press this button instead of dialing the number.

2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.

ANSWERING INTERCOM CALLS

• When your keyset rings,simply lift the handset—OR—press the SEND button to be connected to the calling station.

• To finish the call,replace the handset or press the END button.

See Ring Preference under Customizing Your Keyset.

VOICE ANNOUNCE MODE

When another station calls you, your keyset will sound a brief attention tone and you will hear the caller’s announcement.

• Press SEND to turn on the microphone and speak handsfree—OR— lift the handset to reply.

• To finish the call,replace the handset or press the END button.

NOTE: In order for C.O. calls to be answered handsfree, AUTO ANS CO must be set ON.

AUTO ANSWER MODE

When another station calls you, your keyset will sound a brief attention tone and then automatically answer the call.

• Your microphone and speaker are turned on and you can speak handsfree.For privacy,use the handset.

• To finish the call,replace the handset or press the END button.

NOTE: In order for C.O. calls to be answered handsfree, AUTO ANS CO must be set ON.

BUSY STATION CALLBACK

When you call another station and receive a busy signal:

• Press the CBK button, if programmed, or dial 44.

• When the busy station becomes free, your keyset will ring.

• Lift the handset or press SEND to call the now idle station.

NOTES:

1. A callback will be canceled if not answered within 30 seconds.If you have set a callback, your CBK button will light.

2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before dialing.

BUSY STATION CAMP-ON

When you call another station and receive a busy signal but you do not want to wait for a callback:

MANUAL CAMP-ON

• Press the CAMP button or dial 45.

• The called station will receive off-hook ring tone repeated every few seconds and its first available CALL button will flash green to indicate your call is waiting.

• Wait for the called party to answer.

• The called station must release its first call or place it on hold before answering your camp-on.

NOTES:

1. If you receive No More Calls tone, that station has no available button to accept your call. Hang up or leave a message.

2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before dialing.

AUTO CAMP-ON

When you want to automatically camp on to a busy station without pressing the camp on button every time you call a busy station, you can set your phone for auto camp-on.

• With the handset on-hook, press TRANSFER and then dial 110.

• Dial 081 to turn on auto camp-on or 080 to turn it off.

• Press TRANSFER to store your selection.

CALLING YOUR SYSTEM OPERATOR

• Dial 0 to call your system operator or group of operators.

• If you want to call a specific operator, dial that person’s extension number.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.

CALL PROCESSING

SYSTEM HOLD

• When you are connected to any call, press HOLD. The call will flash green at your keyset.If this call appears on a line button at other keysets, it will flash red at those keysets.

• To take the caller off hold, press that button and the green flashing light will go steady green again. Resume the conversation.

NOTE:While on a call, pressing a line button, route button or flashing CALL button will automatically put your first call on hold and connect you to the new call. See Automatic Hold under Customizing Your Keyset.

EXCLUSIVE HOLD

To place an outside call on hold at your phone so that other users cannot get it:

• Press the HOLD button twice.The call will flash green on your keyset and this line will show a steady red light on other keysets.

• To retrieve the call, press the flashing green line button or press the HOLD button a third time.

NOTE: Intercom calls will always be placed on exclusive hold.

REMOTE HOLD

When you wish to place a call on hold at another station. Press TRANSFER and a dial the station number (or press the appropriate DSS button). Press the HOLD button.This will place the call on system hold on an available CALL button or Line Button at the remote station and return you to dial tone.

NOTES:

1. If the destination station does not have any free CALL buttons or line buttons you will hear No More Calls tone and must return to the other party by pressing the TRANSFER button (or the RETURN soft key in the display).

2. Intercom calls cannot be remote held.

HOLD RECALL

If you leave a call on hold longer than the hold timer, it will recall your station. The button that the call appears on will have a slow flashing amber light.

• When your phone rings, lift the handset or press the SEND button to answer the recall.

• If you do not answer this recall within a pre-programmed period of time,it will go to the system operator.

CONSULTATION HOLD

When you are talking on an outside line and it is necessary to consult with another extension:

• Press the TRANSFER button; you will receive transfer dial tone. Your call is placed on transfer hold.

• Dial the extension number.

• Consult with the internal party.

• Press TRANSFER to return to the outside party or hang up to transfer the call.

NOTE:Repeatedly pressing the TRANSFER button will toggle between the outside party and internal extension. If necessary you may disconnect either one of the parties by pressing the DROP button.

RETRIEVING CALLS HELD AT ANOTHER STATION

When a line is on hold and it appears on your keyset,press the line button with the red flashing light.

When a line is on hold and it does not appear on your keyset, dial 12 plus the line number or the extension number of the station that placed the call on hold.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER button before you begin dialing.

TRANSFERRING CALLS

• While on a call, press the TRANSFER button and dial an extension number or group number.Your call is automatically put on transfer hold.OR Press a DSS button or station group button. Your call is automatically put on transfer hold.

• Hang up when you hear ringing (this is an unscreened or blind transfer).

Wait for the called party to answer and advise him/her of the call and hang up. If the transfer is refused,you will be reconnected to the outside line when the called station hangs up or you can press TRANSFER to return to the outside party.If you wish to send the call to another extension without waiting for the

first station to hang up, simply press another DSS button. OR Press the CALL button or C.O. line button to return to the outside party and begin the transfer process again.

When you are transferring a call to a keyset set for Voice Announce or Auto Answer, the transferred call will always ring.

NOTES:

1. After the inside party answers, you may alternate back and forth between the parties by pressing the TRANSFER button.

2. If you receive No More Calls tone, that station has no button available to receive another call. Press TRANSFER to return to the other party.

3. You cannot transfer an Intercom call by pressing a DSS button.You must press the TRANSFER button and dial the destination extension number.

TRANSFER WITH CAMP-ON

When you are transferring a call to another station and you receive a busy signal, you may camp the call on to this station. Simply hang up when you hear the busy signal.The called party will be alerted that a call is waiting for them.

NOTE: If you receive No More Calls tone, that station has no button available to receive another call. Press TRANSFER to return to the outside caller.

TRANSFER TO VOICE MAIL

This feature is used to send a call directly to a voice mailbox.Your keyset must have a correctly programmed VT button to accomplish this.To transfer a call directly to a voice mailbox:

• While on a call, press the VT button and dial the mailbox number.

• Hang up when dialing is completed.

CALL WAITING

If an outside call has been camped-on to your phone or another station has camped-on to you:

• You will hear a tone in the earpiece and the call that is waiting for you (camped-on) will flash. In addition the bottom line of the display will indicate the number of the station or trunk party camped-on.

• Press the flashing button to answer; your other call will go on hold automatically if your station has the Automatic Hold feature set. If not, you must press HOLD and then the flashing button OR Finish the first call and hang up; the waiting call will ring.

• Lift the handset or press the SEND button to answer.

NOTE: Intercom calls will not go on Automatic Hold.

CONFERENCE CALLS

You may conference up to five parties (you and four others) in any combination of outside lines and internal stations in any order.

• While engaged in a conversation, press the CONF button and receive conference tone.

• Make another call, either intercom or outside, press the CONF button and receive conference tone.

• Make another call or press the CONF button to join all parties.

• Repeat the last step until all parties are added.

NOTE: When attempting to add another party to the conference and you are not able to reach the desired person, hang up. Simply press the CONF button again to return to your previous conversation.

To drop a party from your conference call:

• Press CONF and dial the extension or line number that is to be dropped.

• Press CONF again to reestablish the conference.

NOTE:To leave the conference,hang up. Control is passed to the next internal station. If there are no internal stations and you wish to leave outside lines connected together in a trunk to trunk conference,press the CONF button plus the CALL button that the call appears on or follow the instructions to drop a party and use your extension number. When they hang up, the lines will release automatically. Press CONF to rejoin a trunk to trunk conference.

CONFERENCE SPLITTING

If you are the controlling party of a conference and your keyset has the Auto Hold feature turned on (See Customizing Your Keyset) and all of the outside lines involved in the conference appear as buttons on your keyset, you can split the conference into separate calls as follows:

• Press any one of the outside line buttons.That outside line will remain steady green to indicate you are still connected to it. All other outside lines in the conference will be placed on system hold at your keyset. All intercom callers in the conference will be disconnected.You may now speak with each caller privately and transfer them as usual or reestablish another conference.

FORWARDING CALLS

You may forward your calls to another station, group of stations or an external telephone number.Program a destination for the type of forwarding you want as detailed below.If you have FWD ALL, FWD BUSY and FWD NO ANSWER buttons, press one to turn that forward feature on.A steady red light reminds you what forward condition is activated.

You can clear all call forward conditions set at your station by lifting the handset and dialing 600.

FORWARD ALL CALLS

To forward all your calls under any condition to another station:

• Dial 601 plus the extension or group number.

• Receive confirmation tone and hang up.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.

2. The station that receives a Forwarded All call can transfer the call to the forwarded station. This is useful when you are expecting an important call but you do not wish to be disturbed by other calls.

3. When a station user places his/her keyset in Forward All mode and he/she does not have a FORWARD ALL button, the TRANSFER button will light to in- dicate Forward All has been set and calls to this station have been transferred elsewhere.

FORWARD BUSY

To forward calls to another station when you are on the phone:

• Dial 602 plus the extension or group number.

• Receive confirmation tone and hang up.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press SPEAKER before you begin dialing.

FORWARD NO ANSWER

To forward calls to another station when you do not answer:

• Dial 603 plus the extension or group number.

• Receive confirmation tone and hang up.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER button before you begin dialing.

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