User Guide
C401x series
Basic
This guide provides information concerning the installation, basic
operation and troubleshooting on Windows.
Advanced
This guide provides information about installation, advanced
configuration, operation and troubleshooting on various OS environments.
Some features may not be available depending on models or countries.
Basic
Introduction
Menu Overview and
Basic Setup
Maintenance
Features by model 5
Useful to know 6
About this user guide 7
Safety information 8
Machine overview 15
Control panel overview 18
Turning on the machine 20
Installing the software 21
Menu overview 25
Machine’s basic settings 28
Media and tray 29
Basic printing 40
Using USB memory device 46
Ordering supplies and accessories 49
Available supplies 50
Available accessories 51
Available maintenance parts 52
Storing the toner cartridge 53
Redistributing toner 55
Replacing the toner cartridge 57
Replacing the waste toner container 59
Installing accessories 61
Monitoring the supplies life 63
Setting the toner low alert 64
Cleaning the machine 65
Tips for moving & storing your machine 68
Troubleshooting
Tips for avoiding paper jams 70
Clearing paper jams 71
Understanding the status LED 78
Understanding display messages 80
Paper feeding problems 87
Power and cable connecting problems 88
Printing problems 89
Printing quality problems 92
Operating system problems 98
Wireless network problems 99
2
Appendix
Specifications 104
Regulatory information 111
Copyright 122
3
Introduction
This chapter provides information you need to know before using the machine.
• Features by model 5
• Useful to know 6
• About this user guide 7
• Safety information 8
• Machine overview 15
• Control panel overview 18
• Turning on the machine 20
• Installing the software 21
Features by model
Some features and optional goods may not be available depending on model or country.
Features C401x series
Hi-Speed USB 2.0 ●
Network Interface Ethernet 10/100/1000 Base TX wired
LAN
Network Interface 802.11b/g/n wireless LAN
NFC (Near Field Communication) ○
Google Cloud Print™ ●
Samsung Cloud Print ●
PrinterOn ●
Mopria ●
Eco printing ●
Duplex (2-sided) printing ●
USB memory interface ●
Optional tray (Tray2, Tray3, Tray4) ○
Stand ○
a.Depending on your country, wireless LAN card may not be available. For some countries, only 802.11 b/g
can be applied. Contact your local Samsung dealer or the retailer where you bought your machine.
a
●
○
(●: supported, ○: optional, Blank: Not supported)
Features by model | 5
Useful to know
The machine does not print.
• Open the print queue list and remove the document from the list (see "Canceling a print job"
on page 41).
• Remove the driver and install it again (see "Installing the software" on page 21).
• Select your machine as your default machine in your Windows (see "Setting your machine as
a default machine" on page 182).
Where can I purchase accessories or supplies?
• Inquire at a Samsung distributor or your retailer.
• Visit www.samsung.com/supplies. Select your country/region to view product service
information.
The status LED flashes or remains constantly on.
• Turn the product off and on again.
• Check the meanings of LED indications in this manual and troubleshoot accordingly (see
"Understanding the status LED" on page 78).
A paper jam has occurred.
• Open and close the door (see "Front view" on page 16).
• Check the instructions on removing jammed paper in this manual and troubleshoot
accordingly (see "Clearing paper jams" on page 71).
Printouts are blurry.
• The toner level might be low or uneven. Shake the toner cartridge (see "Redistributing toner"
on page 55).
• Try a different print resolution setting (see "Opening printing preferences" on page 41).
• Replace the toner cartridge (see "Replacing the toner cartridge" on page 57).
Where can I download the machine’s driver?
• You can get help, support application, machine drivers, manuals, and order information from
the Samsung website, www.samsung.com > find your product > Support or Downloads.
Useful to know | 6
About this user guide
This user guide provides information for your basic understanding of the machine as well as
detailed steps to explain machine usage.
• Do not discard this manual, and keep it for future reference.
• Read the safety information before using the machine.
• If you have a problem using the machine, refer to the troubleshooting chapter.
• Terms used in this user guide are explained in the glossary chapter.
• All illustrations in this user guide may differ from your machine depending on its options or
model you purchased.
• The screenshots in this user guide may differ from your machine depending on the machine’s
firmware/driver version.
• The procedures in this user guide are mainly based on Windows 7.
• If you are a Mac, Linux or UNIX operating systems user, refer to the User Guide from the
Samsung website, http://www.samsung.com > find your product > Support or Downloads.
• If you have Internet access, you can get help, support application, machine drivers, manuals,
and order information from the Samsung website, www.samsung.com > find your product >
Support or Downloads.
Conventions
Some terms in this guide are used interchangeably, as below:
• Document is synonymous with original.
• Paper is synonymous with media, or print media.
• Machine refers to printer or MFP.
General icons
Icon Text Description
Warning Used to alert users to the possibility of personal injury.
Caution
Note
Gives users information to protect the machine from possible
mechanical damage or malfunction.
Provides additional information or detailed specification of the
machine function and feature.
About this user guide | 7
Safety information
These warnings and precautions are included to prevent injury to you and others, and to prevent
any potential damage to your machine. Be sure to read and understand all of these instructions
before using the machine. After reading this section, keep it in a safe place for future reference.
Important safety symbols
Explanation of all icons and signs used in this chapter
Warning
Caution
Hazards or unsafe practices that may result in severe personal
injury or death.
Hazards or unsafe practices that may result in minor personal injury
or property damage.
Operating environment
Warning
Do not use if the power cord is damaged or if the electrical outlet is not grounded.
This could result in electric shock or fire.
Do not place anything on top of the machine (water, small metal or heavy objects,
candles, lit cigarettes, etc.).
This could result in electric shock or fire.
• If the machine gets overheated, it releases smoke, makes strange noises, or
generates an odd odor, immediately turn off the power switch or unplug the
machine.
• The user should be able to access the power outlet in case of emergencies that
might require the user to pull the plug out.
This could result in electric shock or fire.
Do not bend, or place heavy objects on the power cord.
Stepping on or allowing the power cord to be crushed by a heavy object could
result in electric shock or fire.
Do not remove the plug by pulling on the cord; do not handle the plug with wet
hands.
This could result in electric shock or fire.
Safety information | 8
Caution
During an electrical storm or for a period of non-operation, remove the power plug
from the electrical outlet.
This could result in electric shock or fire.
Be careful, the paper output area is hot.
Burns could occur.
If the machine has been dropped, or if the cabinet appears damaged, unplug the
machine from all interface connections and request assistance from qualified
service personnel.
Otherwise, this could result in electric shock or fire.
If the machine does not operate properly after these instructions have been
followed, unplug the machine from all interface connections and request
assistance from qualified service personnel.
Otherwise, this could result in electric shock or fire.
If the plug does not easily enter the electrical outlet, do not attempt to force it in.
Call an electrician to change the electrical outlet, or this could result in electric
shock.
Do not allow pets to chew on the AC power, telephone or PC interface cords.
This could result in electric shock or fire and/or injury to your pet.
Safety information | 9
Operating method
Caution
Do not forcefully pull the paper out during printing.
It can cause damage to the machine.
Be careful not to put your hand between the machine and paper tray.
You may get injured.
Be careful when replacing paper or removing jammed paper.
New paper has sharp edges and can cause painful cuts.
When printing large quantities, the bottom part of the paper output area may get
hot. Do not allow children to touch.
Burns can occur.
When removing jammed paper, do not use tweezers or sharp metal objects.
It can damage the machine.
Do not allow too many papers to stack up in the paper output tray.
It can damage the machine.
Do not block or push objects into the ventilation opening.
This could result in elevated component temperatures which can cause damage or
fire.
Use of controls or adjustments or performance of procedures other than those
specified herein may result in hazardous radiation exposure.
This machine's power reception device is the power cord.
To switch off the power supply, remove the power cord from the electrical outlet.
Safety information | 10
Installation / Moving
Warning
Do not place the machine in an area with dust, humidity, or water leaks.
This could result in electric shock or fire.
Place the machine in the environment where it meets the operating temperature
and humidity specification.
Do not use the machine when it is below freezing temperature or has recently
been moved from a location below freezing temperature. Doing so may damage
the machine. Only operate the machine when the internal temperature of the
machine is within the operating temperature and humidity specifications.
Otherwise, quality problems can occur and cause damage to the machine.
See "General specifications" on page 104.
Caution
Before moving the machine, turn the power off and disconnect all cords. The
information below are only suggestions based on the units weight.
If you have a medical condition that prevents you from lifting, do not lift the
machine. Ask for help, and always use the appropriate amount of people to lift the
device safety.
Then lift the machine:
• If the machine weighs under 20 kg (44.09 lbs), lift with 1 person.
• If the machine weighs 20 kg (44.09 lbs) - 40 kg (88.18 lbs), lift with 2 people.
• If the machine weighs more than 40 kg (88.18 lbs), lift with 4 or more people.
The machine could fall, causing injury or machine damage.
Choose a flat surface with enough space for ventilation to place the machine. Also
consider the space required to open the cover and trays.
The place should be well-ventilated and be far from direct light, heat, and
humidity.
When using the machine for a long period of time or printing a large number of
pages in a non-ventilated space, it could pollute the air and be harmful to your
health. Place the machine in a well-ventilated space or open a window to circulate
the air periodically.
Do not place the machine on an unstable surface.
The machine could fall, causing injury or machine damage.
Safety information | 11
Use only No.26 AWGa or larger, telephone line cord, if necessary.
Otherwise, it can cause damage to the machine.
Make sure you plug the power cord into a grounded electrical outlet.
Otherwise, this could result in electric shock or fire.
Use the power cord supplied with your machine for safe operation. If you are using
a cord which is longer than 2 meters (6 feet) with a 110V machine, then the gauge
should be 16 AWG or larger.
Otherwise, it can cause damage to the machine, and could result in electric shock
or fire.
Do not put a cover over the machine or place it in an airtight location, such as a
closet.
If the machine is not well-ventilated, this could result in fire.
Do not overload wall outlets and extension cords.
This can diminish performance, and could result in electric shock or fire.
The machine should be connected to
the power level which is specified on the label.
If you are unsure and want to check the power level you are using, contact the
electrical utility company.
a.AWG: American Wire Gauge
Maintenance / Checking
Caution
Unplug this product from the wall outlet before cleaning the inside of the machine.
Do not clean the machine with benzene, paint thinner or alcohol; do not spray
water directly into the machine.
This could result in electric shock or fire.
When you are working inside the machine replacing supplies or cleaning the inside,
do not operate the machine.
You could get injured.
Keep cleaning supplies away from children.
Children could get hurt.
Safety information | 12
Do not disassemble, repair or rebuild the machine by yourself.
It can damage the machine. Call a certified technician when the machine needs
repairing.
To clean and operate the machine, strictly follow the user's guide provided with the
machine.
Otherwise, you could damage the machine.
Keep the power cable and the contact surface of the plug clean from dust or water.
Otherwise, this could result in electric shock or fire.
• Do not remove any covers or guards that are fastened with screws.
• Fuser units should only be repaired by a certified service technician. Repair by
non-certified technicians could result in fire or electric shock.
• The machine should only be repaired by a Samsung service technician.
Supply usage
Caution
Do not disassemble the toner cartridge.
Toner dust can be dangerous if inhaled or ingested.
Do not burn any of the supplies such as toner cartridge or fuser unit.
This could cause an explosion or uncontrollable fire.
When storing supplies such as toner cartridges, keep them away from children.
Toner dust can be dangerous if inhaled or ingested.
Using recycled supplies, such as toner, can cause damage to the machine.
In case of damage due to the use of recycled supplies, a service fee will be
charged.
Safety information | 13
For supplies that contain toner dust (toner cartridge, waste toner bottle, imaging
unit, etc.) follow the instructions below.
• When disposing of the supplies, follow the instructions for disposal. Refer to the
reseller for disposal instructions.
• Do not wash the supplies.
• For a waste toner bottle, do not reuse it after emptying the bottle.
If you do not follow the instructions above, it may cause machine malfunction and
environmental pollution. The warranty does not cover damages caused by a user's
carelessness.
When toner gets on your clothing, do not use hot water to wash it.
Hot water sets toner into fabric. Use cold water.
When changing the toner cartridge or removing jammed paper, be careful not to
let toner dust touch your body or clothes.
Toner dust can be dangerous if inhaled or ingested.
Safety information | 14
Machine overview
Components
The actual component may differ from the illustration below. Some components may change
depending on the configuration.
Machine
Quick installation guide
Software CD
Power cord
Misc. accessories
a.This illustration may differ from your machine depending on your model. There are various types of
machine.
b.The software CD contains the print drivers, user’s guide, and software applications.
c.Miscellaneous accessories included with your machine may vary by country of purchase and specific
model.
a
b
c
Machine overview | 15
Front view
1 2
3
4
56
8
9
10
11
17
16
13
14
15
7
12
• This illustration may differ from your machine depending on your model. There are
various types of machine.
• Some features and optional goods may not be available depending on model or country
(see "Features by model" on page 5).
1 Output support tray 10 Multi-purpose tray
2 Output tray 11 Front cover
3 Control panel 12 Push-release of front cover button
4 Control board cover 13 Toner cartridges
5 USB memory port 14 Toner cartridge handle
6 Tray 1 15 Intermediate Transfer Belt (ITB)
7
8
9 Push-release of Multi-purpose tray
a.Optional device.
b.Install the optional tray if it is necessary.
a
Stand
Optional tray
b
Paper width guides on a multi-purpose
16
tray
17 Multi-purpose support tray
Machine overview | 16
Rear view
various types of machine.
• Some features and optional goods may not be available depending on model or country
(see "Features by model" on page 5).
• This illustration may differ from your machine depending on your model. There are
1 Rear cover handle
2 Rear cover
3 Waste toner container
4 Power receptacle
5 USB memory port
6 USB port
7 Network port
Machine overview | 17
Control panel overview
various types of control panels.
• Some features and optional goods may not be available depending on model or country
(see "Features by model" on page 5).
• This control panel may differ from your machine depending on its model. There are
1Display screen Shows the current status and prompts during an operation.
2Toner colors
3Menu
4 Arrow
Show the status of each toner cartridge (see "Toner-related
messages" on page 81).
Enters menu mode and scrolls through the available
menus (see "Accessing the menu" on page 25).
Navigates available values by moving to the next or
previous options.
5OK Confirms the selection on the screen.
6Back
Sends you back to the upper menu level.
Control panel overview | 18
7Cancel Stops current operation.
Power/Wak
8
eup
9 Status LED
10 Demo page Prints a demo page by pressing this button.
11 Eco
12 Numeric keypad
You can turn the power on and off with this button. Or wake
up from the power save mode.
Indicates the status of your machine (see "Understanding
the status LED" on page 78).
Turn on eco mode to reduce toner consumption and paper
usage (see "Eco printing" on page 44).
Use the keypad to enter numbers and characters (see
"Keypad letters and numbers" on page 180).
Control panel overview | 19
Turning on the machine
or models. Check your machine type (see "Front view" on page 16).
• Keep in mind that you should use the power cord supplied with the machine. Otherwise,
Illustrations on this user’s guide may differ from your machine depending on its options
it can cause damage or fire to the machine.
• Some parts inside of the machine may be hot when power is on, or after printing. Be
careful not to burn yourself when working inside the machine.
• Do not disassemble the machine when it is turned on or plugged in. Doing so may give
you an electric shock.
1 Connect the machine to the electricity supply first.
2 Power is turned on automatically.
If you want to turn the power off, press the (Power/Wakeup) button.
Turning on the machine | 20
Installing the software
After you have set up your machine and connected it to your computer, you must install the
printer software. If you are a Windows user, install the software from the supplied CD and if you
are a Mac, Linux, or UNIX OS user, download the software from the Samsung website and install
(http://www.samsung.com > find your product > Support or Downloads or
http://www.samsung.com/printersetup). Before installing, check whether your computer’s OS
support the software.
• If you are a Mac, Linux or UNIX operating systems user, refer to the User Guide from the
Samsung website.
• The installation window in this User Guide may differ depending on the machine and
interface in use.
• Only use a USB cable no longer than 3 meters (118 inches).
Supplied software
Printer software are occasionally updated due to release of new operating system and etc. If
needed, download the latest version from the Samsung website.
Software Windows Mac
a
SPL printer driver ●● ●
PCL printer driver ●● ●
PS printer driver
XPS printer driver
a
a
Direct Printing Utility
a
●●● ●
●
●
Linux
a
UNIX
a
SetIP
a
●●●
Easy Capture Manager ●●
Samsung Easy Printer Manager ●●
Samsung Eco Driver Pack
b
Samsung Stylish Driver Pack
c
●
●
Samsung Printer Center ●
Samsung Printer Status ●
a.Download the software from the Samsung website and install it (http://www.samsung.com > find your
product > Support or Downloads or http://www.samsung.com/printersetup). Before installing, check
whether your computer’s OS support the software.
b.To use the Easy Eco Driver features, the Eco Driver Pack must be installed.
c.The printer driver includes a user interface that is optimized for touchscreens. To use this UI, click
Samsung Printer Center > Device Options and then select Stylish User Interface (see "Using Samsung
Printer Center" on page 198).
Installing the software | 21
Installing for Windows
1 Make sure that the machine is connected to your computer and powered on.
2 Insert the supplied software CD into your CD-ROM drive.
If the installation window does not appear, click Start > All programs > Accessories > Run.
X:\Setup.exe replacing “X” with the letter, which represents your CD-ROM drive and click
OK.
• For Windows 8
If the installation window does not appear, from Charms, select Search > Apps and search
for Run. Type in X:\Setup.exe, replacing “X” with the letter that represents your CD-ROM
drive and click OK.
If “Tap to choose what happens with this disc.” pop-up window appears, click the window
and select Run Setup.exe.
• For Windows 10 / Windows Server 2016
If the installation window does not appear, from task bar, type in X:\Setup.exe in Search
input area, replacing “X” with the letter that represents your CD-ROM drive and press the
Enter key.
3 Review and accept the installation agreements in the installation window, and then click
Next.
4 Select you want type on the Printer Setup Type screen, and then click Next.
5 Follow the instructions in the installation window.
Installing the software | 22
From the Windows 8 Start Screen
is connected to the Internet. Or, you can manually download the V4 driver from
Samsung website, www.samsung.com > find your product > Support or downloads.
• You can download Samsung Printer Experience app from the Windows Store. You need
have a Microsoft account to use the Windows Store.
1. From Charms, select Search.
2. Click Store.
3. Search and click Samsung Printer Experience.
4. Click Install.
• If you install the driver using the supplied software CD, V4 driver is not installed. If you
want to use the V4 driver in the Desktop screen, you can download from the Samsung
website, www.samsung.com > find your product > Support or downloads.
• If you want to install Samsung’s printer management tools, you need to install them
using the supplied software CD.
• The V4 driver is automatically downloaded from the Windows Update if your computer
1 Make sure that your computer is connected to the Internet and powered on.
2 Make sure that the machine is powered on.
3 Connect the computer and the machine with a USB cable.
The driver is automatically installed from the Windows Update.
If the printer driver does not work properly, follow the steps below to reinstall the driver.
From the Start menu, select Programs or All Programs > Samsung Printers > Uninstall
Samsung Printer Software .
• For Windows 8,
1. From Charms, select Search > Apps.
2. Search and click Control Panel.
3. Click Programs and Features.
4. Right-click the driver you want to uninstall and select Uninstall.
• For Windows 10 / Windows Server 2016
1. From task bar, type in Programs and Features in Search input area. Press the Enter
key.
OR
From the Start () icon, select All apps > Search > type in Programs and Features.
2. Right-click the driver you want to uninstall and select Uninstall.
Installing the software | 23
Menu Overview and Basic Setup
This chapter provides information about the overall menu structure and the basic setup options.
• Menu overview 25
• Machine’s basic settings 28
• Media and tray 29
• Basic printing 40
• Using USB memory device 46
Menu overview
The control panel provides access to various menus to set up the machine or use the machine’s
functions.
• Some menus may not appear on the display depending on options or models. If so, it is
not applicable to your machine.
• Some menu names may differ from your machine depending on its options or the
models.
• The menus are described in the Advanced Guide (see "Useful Setting Menu" on page
160).
Accessing the menu
1 Press (Menu) button on the control panel.
2 Press the arrows until the needed menu item appears and press OK.
3 If the setting item has sub menus, repeat step 2.
4 Press OK to save the selection.
5 Press (Cancel) to return to the ready mode.
Menu overview | 25
Information
(see "Information" on page 162)
Layout
(see "Layout" on page 163)
Paper
(see "Paper" on page 165)
Menu Map
Configuration
Supplies Info.
Demo Page
PCL Font
PS Font
Usage Counter
Account
a
Network Conf.
Orientation
Portrait
Landscape
Margin
Common Margin
MP Tray
Tray 1
b
Tray 2
Tray 3
Tray 4
Emulation Mar.
Duplex
b
b
Copies
MP Tray
Tray 1
Tray 2
Tray 3
Tray 4
b
b
b
Paper Source
Tray 1
Tray 2
Tray 3
Tray 4
b
b
b
MP Tray
Auto
a.This is used only available when Job Accounting is enabled from the SyncThru™ Web Admin Service.
b.This option is available when the optional tray is installed.
Graphic
(see "Graphic" on page
166)
(see "System Setup" on page 167)
System Setup
Resolution
Clear Text
Edge Enhance
Auto CR
Screen
Trapping
Date & Time
Clock Mode
Language
Power Save
Wakeup Event
Job Timeout
Default Paper
Altitude Adj.
Humidity
Auto Continue
Auto Tray Swi.
Paper Substit.
Tray Protect.
Maintenance
CLR Empty Msg.
Supplies Life
Image Mgr.
TonerLow Alert
RAM Disk
Toner Save
Eco Settings
Quiet Mode
Stacking Mode
Smart Duplex
Vapor Mode
Auto Power Off
Tray Mode
SkipBlankPages
a.This option only appears when small amount of toner is left in the cartridge.
a
Menu overview | 26
Emulation
(see "Emulation" on
page 171)
Image Mgr.
(see "Image Mgr." on
page 172)
Network
(see "Network" on page 173)
Emulation Type
Setup
Custom Color
Default
Print Density
AutoColor Reg.
Tone Adjust.
Auto Tone Adj.
TCP/IP (IPv4)
DHCP
BOOTP
Static
TCP/IP (IPv6)
IPv6
Protocol
DHCPv6
Config
Ethernet
Ethernet
Port
Ethernet
Speed
802.1x
a.This option is available when the optional Wi-Fi/NFC kit installed.
Direct USB
(see "Direct USB" on page
175)
a
Job Manage
b
(see "Job Manage" on page 176)
a
Wi-Fi
Wi-Fi On/Off
Wi-Fi Settings
WPS
Wi-Fi Direct
Wi-Fi Signal
CLR Wi-Fi Set.
Protocol Mgr.
a
NFC
Network Conf.
Clear Settings
PrinterOn
c
(see "PrinterOn" on page
177)
Print From
File Manage
Check Space
Active Job
Secured Job
Stored Job
Filing Policy
a.This option is available when USB memory is inserted into the USB memory port on your machine.
b.This option is available when the RAM disk is checked.
c.This is available only when PrinterOn is enabled from SyncThru™ Web Service (see "Registering your
printer on the PrinterOn service" on page 155). The sub menus that appear in this menu may differ
based on whether or not the machine is connected to the PrinterOn server.
Menu overview | 27
Machine’s basic settings
After installation is complete, you may want to set the machine's default settings.
To change the machine’s default settings, follow these steps:
You change the machine’s setting set in the machine from Samsung Easy Printer Manager
or SyncThru™ Web Service.
• If your machine is connected to the local, you can set the machine’s setting from
Samsung Easy Printer Manager > Advanced Setting > Device Settings (see "Using
Samsung Easy Printer Manager" on page 203).
• If your machine is connected to the network, you can set the machine’s setting from
SyncThru™ Web Service > Settings tab > Machine Settings (see "SyncThru™ Web
Service" on page 193).
It may be necessary to press OK to navigate to lower-level menus for some models.
1 Select (Menu) button on the control panel.
2 Press System Setup.
3 Select the option (language, data & time, clock mode, power save, altitude adjustment, etc.)
you want, then press OK.
4 Select the detailed option you want, then press OK.
5 Press OK to save the selection.
6 Press (Cancel) to return to ready mode.
Refer to below links to set other settings useful for using the machine.
• See "Setting the paper size and type" on page 38.
• See "Keypad letters and numbers" on page 180.
Machine’s basic settings | 28
Media and tray
This chapter provides information on how to load print media into your machine.
Selecting print media
You can print on a variety of print media, such as plain paper, envelopes, and labels. Always use
print media that meet the guidelines for use with your machine.
Guidelines for select the print media
Print media that does not meet the guidelines outlined in this user’s guide may cause the
following problems:
• Poor print quality
• Increased paper jams
• Premature wear on the machine.
Properties, such as weight, composition, grain, and moisture content, are important factors that
affect the machine’s performance and the output quality. When you choose print materials,
consider the following:
• The type, size, and weight of the print media for your machine are described in print media
specifications (see "Print media specifications" on page 105).
• Desired outcome: The print media you choose should be appropriate for your project.
• Brightness: Some print media are whiter than others and produce sharper, more vibrant
images.
• Surface smoothness: The smoothness of the print media affects how crisp the printing looks on
the paper.
• Some print media may meet all of the guidelines in this user’s guide and still not
produce satisfactory results. This may be the result of the sheets characteristics,
improper handling, unacceptable temperature and humidity levels, or other variables
over which cannot be controlled.
• Before purchasing large quantities of print media, ensure that it meets the
requirements specified in this user’s guide.
Media and tray | 29
• Using print media that does not meet these specifications may cause problems or
require repairs. Such repairs are not covered by Samsung’s warranty or service
agreements.
• The amount of paper put into the tray may differ according to media type used (see
"Print media specifications" on page 105).
• Make sure not to use the inkjet photo paper with this machine. It could cause damage
to the machine.
• Using flammable print media can cause a fire.
• Use designated print media (see "Print media specifications" on page 105).
heating of the unit and, in rare cases may cause a fire.
The amount of paper put into the tray may differ according to media type used (see "Print media
specifications" on page 105).
Tray overview
The use of flammable media or foreign materials left in the printer may lead to over-
1. Tray extend lever
2. Paper length guide
3. Paper width guide
4. Paper limit mark
If you do not adjust the guide, it may cause paper registration, image skew, or jamming of
the paper.
Media and tray | 30
Changing the tray size
LT
R
A4
To change the size, you need to adjust the paper guides.
To change the size to A4 or Letter
The tray is preset to Letter or A4 size, depending on your country. You must adjust the lever and
paper width guide properly.
1 Pull the tray out of the machine. Remove paper from the tray if necessary.
2 If you want to change the size to Letter, hold the lever at the back of the tray, and rotate the
lever clockwise.
3 Squeeze the paper width guide and slide it to the edge of the lever.
If you want to change the size to A4, first move the paper width guide to left and rotate
the lever counterclockwise. If you force the lever, it could damage the tray.
Media and tray | 31
To change the size to Legal (LGL)
Push button as shown and pull out the tray.
Loading paper in the tray
or models. Check your machine type (see "Front view" on page 16).
Tray 1 / optional tray
Illustrations on this user’s guide may differ from your machine depending on its options
• The procedure is same for all optional trays.
• Do not push the paper width guide too far causing the media to warp.
• If you do not adjust the paper width guide, it may cause paper jams.
• Do not use a paper with a leading-edge curl, it may cause a paper jam or the paper can
be wrinkled.
Media and tray | 32
When you print a document, set the paper type and size for the tray (see "Setting the paper size
and type" on page 38).
Media and tray | 33
Multi-purpose tray
The multi-purpose tray can hold special sizes and types of print material, such as postcards, note
cards, and envelopes (see "Print media specifications" on page 105).
Tips on using the multi-purpose tray
• Load only one type, size and weight of print media at a time in the multi-purpose tray.
• To prevent paper jams, do not add paper while printing when there is still paper in the
multi-purpose tray. This also applies to other types of print media.
• To prevent paper jams, do not pull out the paper tray while printing is in progress from the
multi-purpose tray or the printing will stop. Make sure that the paper tray is inserted.
• Always load the specified print media only to avoid paper jams and print quality problems (see
"Print media specifications" on page 105).
• Flatten any curl on postcards, envelopes, and labels before loading them into the
multi-purpose tray.
on special media" on page 35).
• When papers overlap when printing using multi-purpose tray, open tray 1 and remove
overlapping papers then try printing again.
• When printing the special media, you must follow the loading guideline (see "Printing
When you print a document, set the paper type and size for the multi-purpose tray.
For information about setting the paper type and size on the control panel (see "Setting the paper
size and type" on page 38).
Media and tray | 34
Printing on special media
The paper setting in the machine and driver should match to print without a paper mismatch
error.
• You change the paper setting set in the machine from Samsung Easy Printer Manager program
or SyncThru™ Web Service.
- If your machine is connected to the local, you can set the machine’s setting from Samsung
Easy Printer Manager > Advanced Setting > Device Settings (see "Using Samsung Easy
Printer Manager" on page 203).
- If your machine is connected to the network, you can set the machine’s setting from
SyncThru™ Web Service > Settings tab > Machine Settings (see "SyncThru™ Web Service" on
page 193).
• You change the paper setting set in the machine using control panel.
- Select (Menu) > System Setup > Paper Setup > Paper Size or Paper Type on the control
panel.
• You change the paper setting set in the machine using printer driver.
- Set the paper type from the Printing preferences window > Paper tab > Paper Type (see
"Opening printing preferences" on page 41).
media specifications" on page 105).
• Illustrations on this user’s guide may differ from your machine depending on its options
or models. Check your machine type (see "Front view" on page 16).
• When using special media, we recommend you feed one sheet at a time (see "Print
To see for paper weights for each sheet, refer to "Print media specifications" on page 105.
Types Tray 1 Optional tray Multi-purpose tray
Plain ●● ●
Thick ●● ●
Heavy weight ●● ●
Extra Heavy weight ●●
Thin ●● ●
Cotton ●● ●
Color ●● ●
Preprinted ●● ●
Recycled ●● ●
Envelope ●●
Thick Envelope ●●
Labels ●●
CardStock ●● ●
Bond ●● ●
Archive ●● ●
Media and tray | 35
Types Tray 1 Optional tray Multi-purpose tray
LetterHead ●● ●
Punched ●● ●
Glossy Photo ●●
(●: Supported, Blank: Not supported)
Envelope
Printing successfully on envelopes depends upon the quality of the envelopes.
To print an envelope, place it as shown in the following figure.
• When selecting envelopes, consider the following factors:
- Weight: should not exceed 90 g/m
- Construction: should lie flat with less than 6 mm curl and should not contain air.
- Condition: should not be wrinkled, nicked, nor damaged.
- Temperature: should resist the heat and pressure of the machine during operation.
• Use only well-constructed envelopes with sharp and well-creased folds.
• Do not use stamped envelopes.
• Do not use envelopes with clasps, snaps, windows, coated lining, self-adhesive seals, or other
synthetic materials.
• Do not use damaged or poorly made envelopes.
• Be sure the seam at both ends of the envelope extends all the way to the corner of the
envelope.
1. Acceptable
2. Unacceptable
• Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must
use adhesives compatible with the machine’s fusing temperature for 0.1 second about 170 °C
(338 °F). The extra flaps and strips might cause wrinkling, creasing, or jams, and may even
damage the fuser.
2
otherwise; jams may occur.
Media and tray | 36
• For the best print quality, position margins no closer than 15 mm from the edges of the
envelope.
• Avoid printing over the area where the envelope’s seams meet.
Labels
To avoid damaging the machine, use only labels designed for use in laser printers.
CLP-68xND Series/ CLP-68xDW Series
• When selecting labels, consider the following factors:
- Adhesives: Should be stable at your machine’s fusing temperature about 170 °C (338 °F).
- Arrangement: Only use labels with no exposed backing between them. Labels can peel off
sheets that have spaces between the labels, causing serious jams.
- Curl: Must lie flat with no more than 13 mm of curl in any direction.
- Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.
• Make sure that there is no exposed adhesive material between labels. Exposed areas can cause
labels to peel off during printing, which can cause paper jams. Exposed adhesive can also cause
damage to machine components.
• Do not run a sheet of labels through the machine more than once. The adhesive backing is
designed for only a single pass through the machine.
• Do not use labels that are separating from the backing sheet or are wrinkled, bubbled, or
otherwise damaged.
Card stock/ Custom-sized paper
• In the software application, set the margins to at least 6.4 mm (0.25 inches) away from the
edges of the material.
Media and tray | 37
Preprinted paper
When loading preprinted paper, the printed side should be facing up with an uncurled edge at the
front. If you experience problems with paper feeding, turn the paper around. Note that print
quality is not guaranteed.
• Must be printed with heat-resistant ink that will not melt, vaporize, or release hazardous
emissions when subjected to the machine’s fusing temperature for 0.1 second about 170 °C
(338 °F).
• Preprinted paper ink must be non-flammable and should not adversely affect machine rollers.
• Before you load preprinted paper, verify that the ink on the paper is dry. During the fusing
process, wet ink can come off preprinted paper, reducing print quality.
Setting the paper size and type
After loading paper in the paper tray, set the paper size and type.
The paper setting in the machine and driver should match to print without a paper mismatch
error.
• You change the paper setting set in the machine from Samsung Easy Printer Manager program
or SyncThru™ Web Service.
- If your machine is connected to the local, you can set the machine’s setting from Samsung
Easy Printer Manager > Advanced Setting > Device Settings (see "Using Samsung Easy
Printer Manager" on page 203).
- If your machine is connected to the network, you can set the machine’s setting from
SyncThru™ Web Service > Settings tab > Machine Settings (see "SyncThru™ Web Service" on
page 193).
• You change the paper setting set in the machine using control panel.
- Select (Menu) > System Setup > Paper Setup > Paper Size or Paper Type on the control
panel.
If you want to use special-sized paper such as billing paper, select the Paper tab > Size >
Edit... and set Custom Paper Size Settings in the Printing Preferences (see "Opening
printing preferences" on page 41).
Media and tray | 38
Using the output support
The surface of the output tray may become hot if you print a large number of pages at
The printed pages stack on the output support, and the output support will help the printed pages
to align. Unfold the output support.
once. Make sure that you do not touch the surface, and do not allow children near it.
or models. Check your machine type (see "Front view" on page 16).
Illustrations on this user’s guide may differ from your machine depending on its options
Media and tray | 39
Basic printing
For special printing features, refer to the Advanced Guide (see "Using advanced print
features" on page 183).
Printing
The following Printing Preferences window is for Notepad in Windows 7.
If you are a Mac, Linux or UNIX operating systems user, refer to the User Guide from the
Samsung website, http://www.samsung.com > find your product > Support or Downloads.
1 Open the document you want to print.
2 Select Print from the File menu.
3 Select your machine from the Select Printer list.
4 The basic print settings including the number of copies and print range are selected within
the Print window.
To take advantage of the advanced printing features, click Properties or Preferences
from the Print window (see "Opening printing preferences" on page 41).
5 To start the print job, click OK or Print in the Print window.
Basic printing | 40
Canceling a print job
If the print job is waiting in the print queue or print spooler, cancel the job as follows:
• You can access this window by simply double-clicking the machine icon ( ) in the Windows
task bar.
• You can also cancel the current job by pressing (Cancel) on the control panel.
Opening printing preferences
• The Printing Preferences window that appears in this user’s guide may differ depending
on the machine in use.
• When you select an option in Printing Preferences, you may see a warning mark or
. An mark means you can select that certain option but it is not recommended,
and an mark means you cannot select that option due to the machine’s setting or
environment.
1 Open the document you want to print.
2 Select Print from the file menu. The Print window appears.
3 Select your machine from the Select Printer.
4 Click Properties or Preferences.
The screenshot may differ depending on model.
Basic printing | 41
Driver" on page 44).
• You can check the machine’s current status pressing the Printer Status button (see
"Using Samsung Printer Status" on page 206).
• The printer driver includes a user interface that is optimized for touchscreen. To use
this UI, click Samsung Printer Center > Device Options and then select Stylish User
Interface (see "Using Samsung Printer Center" on page 198).
• You can apply Eco features to save paper and toner before printing (see "Easy Eco
Using a favorite setting
The Favorites option, which is visible on each preferences tab except for the Favorites and
Samsung tab, allows you to save the current preferences for future use.
To save a Favorites item, follow these steps:
1 Change the settings as needed on each tab.
2 Enter a name for the item in the Favorites input box.
Basic printing | 42
3 Click Save.
4 Enter name and description, and then select the desired icon.
5 Click OK. When you save Favorites, all current driver settings are saved.
To use a saved setting, select it in the Favorites tab. The machine is now set to print
according to the settings you have selected.
To delete saved settings, select it in the Favorites tab and click Delete.
Using help
Click the option you want to know on the Printing Preferences window and press F1 on your
keyboard.
Basic printing | 43
Eco printing
The Eco function cuts toner consumption and paper usage. The Eco function allows you to save
print resources and lead you to eco-friendly printing.
You can change the eco setting set:
• From the Samsung Easy Printer Manager program or SyncThru™ Web Service.
- If your machine is connected to the local, you can set the machine’s setting from Samsung
Easy Printer Manager > Advanced Setting > Device Settings (see "Using Samsung Easy
Printer Manager" on page 203).
- If your machine is connected to the network, you can set the machine’s setting from
SyncThru™ Web Service > Settings tab > Machine Settings (see "SyncThru™ Web Service" on
page 193).
• From the control panel.
- Select (Menu) > System Setup > Eco Settings on the control panel.
• From the printer driver.
If you press the Eco button from the control panel, eco mode is enabled. The default
setting of Eco mode is duplex, Multiple Pages per Side (2-up), Skip Blank Pages.
- Set the paper type from the Printing preferences window > Eco tab (see "Opening printing
preferences" on page 41).
Easy Eco Driver
With the Easy Eco Driver, you can apply Eco features to save paper and toner before printing.
Easy Eco Driver also allows you simple editing such as removing images and texts, and more. You
can save frequently used settings as a favorite (preset).
How to use:
• Available for Windows OS users only.
• To use the Easy Eco Driver features, the Eco Driver Pack must be installed.
1 Open a document to print.
2 Open printing preference window.
3 From the Favorites tab, select Eco Preview Printing.
4 Click OK > Print in the window. A preview window appears.
5 Select the options you want to apply to the document.
You can see the preview of the applied features.
Basic printing | 44
6 Click Print.
before printing job checkbox in the Basic tab of the printing preference window.
• To use this feature on Stylish User Interface, click Samsung Printer Center > Device
Options and then select Stylish User Interface (see "Using Samsung Printer Center" on
page 198).
• If you want to run Easy Eco Driver every time you print, check Start Easy Eco Driver
Basic printing | 45
Using USB memory device
A B
This chapter explains how to use a USB memory device with your machine.
About USB memory
USB memory devices are available with a variety of memory capacities to give you more room for
storing documents, presentations, downloaded music and videos, high resolution photographs or
whatever other files you want to store or move.
You can do the following tasks on your machine by using a USB memory device.
• Print data stored on a USB memory device
• Format the USB memory device
• Check the available memory space
Plugging in a USB memory device
The USB memory port on the front of your machine is designed for USB V1.1 and USB V2.0
memory devices. Your machine supports USB memory devices with FAT16/FAT32 and a sector
size of 512 bytes.
Check your USB memory device’s file system from your dealer.
You must use only an authorized USB memory device with an A plug connector.
Use only a metal-shielded USB memory device.
Only use a USB memory device that has obtained compatibility certification; otherwise, the
machine might not recognize it.
Insert a USB memory device into the USB memory port on your machine.
Using USB memory device | 46
• Do not remove the USB memory device while the machine is in operation or writing to
or reading from USB memory. The machine warranty does not cover damage caused by
user’s misuse.
• If your USB memory device has certain features such as security settings and password
settings, your machine may not automatically detect it. For details about these features,
see the user’s guide of the USB memory device.
Printing from a USB memory device
You can directly print files stored on a USB memory device.
File is supported by Direct Print option.
• PRN: Only files created by provided driver with your machine are compatible. PRN files can be
created by selecting the Print to file check box when you print a document. The document will
be saved as a PRN file, rather than printed on paper. Only PRN files created in this fashion can
be printed directly from USB memory device.
• TIFF: TIFF 6.0 Baseline
• JPEG: JPEG Baseline
• PDF: PDF 1.7 and below
• XPS: XML Paper Specification 1.0
To print a document from a USB memory device:
Insert a USB memory device into the USB memory port on your machine, and then press Direct
USB > USB Print on the control panel.
Managing USB memory
You can delete image files stored on a USB memory device one by one or all at once by
reformatting the device.
To delete, format, or check space image files stored from a USB memory device:
Insert a USB memory device into the USB memory port on your machine, and then press Direct
USB > File Manage > Delete, Format, or Check Space.
If you see [+] or [D] in the front of a folder name, there are one or more files or folders in
the selected folder.
After deleting files or reformatting a USB memory device, files cannot be restored. Therefore, confirm that you no longer need the data before deleting it.
Using USB memory device | 47
Maintenance
This chapter provides information about purchasing supplies, accessories and maintenance parts
available for your machine.
• Ordering supplies and accessories 49
• Available supplies 50
• Available accessories 51
• Available maintenance parts 52
• Storing the toner cartridge 53
• Redistributing toner 55
• Replacing the toner cartridge 57
• Replacing the waste toner container 59
• Installing accessories 61
• Monitoring the supplies life 63
• Setting the toner low alert 64
• Cleaning the machine 65
• Tips for moving & storing your machine 68
Ordering supplies and accessories
tives to obtain the list of available supplies, and maintenance parts.
To order Samsung-authorized supplies, accessories, and maintenance parts, contact your local
Samsung dealer or the retailer where you purchased your machine. You can also visit
www.samsung.com/supplies, and then select your country/region to obtain the contact
information for service.
Available accessories may differ from country to country. Contact your sales representa-
Ordering supplies and accessories | 49
Available supplies
When supplies reach the end of their life spans, you can order the followings of consumables for
your machine:
Type Average yield
Toner cartridge
• Average continuous black cartridge yield:
Approx. 15,000 standard pages (Black)
• Average continuous color cartridge yield:
Approx. 10,000 standard pages
(Yellow/Magenta/Cyan)
a
Part name
• CLT-K603L: Black
• CLT-M603L: Yellow
• CLT-Y603L: Magenta
• CLT-C603L: Cyan
• CLT-K604L
• CLT-Y604L
• CLT-M604L
b
: Black
b
: Yellow
b
:
Magenta
• CLT-C604L b: Cyan
Waste toner
container
a.Declared yield value in accordance with ISO/IEC 19798. The number of pages may be affected by
operating environment, printing interval, graphics, media type and media size.
b.The toner cartridge is available only for C4012 series.
Approx. 20,000 black pages or 5,000 color
pages
CLT-W506
Depending on the options, percentage of image area and job mode used, the toner
cartridge’s lifespan may differ.
When purchasing new toner cartridges or other supplies, these must be purchased in the
same country as the machine you are using. Otherwise, new toner cartridges or other
supplies will be incompatible with your machine due to different configurations of toner
cartridges and other supplies according to the specific country conditions.
Samsung does not recommend using non-genuine Samsung toner cartridge such as
refilled or remanufactured toner. Samsung cannot guarantee non-genuine Samsung
toner cartridge's quality. Service or repair required as a result of using non-genuine
Samsung toner cartridges will not be covered under the machine’s warranty.
Available supplies | 50
Available accessories
You can purchase and install accessories to enhance your machine’s performance and capacity.
(see "Features by model" on page 5).
Accessory Function Part name
Some features and optional goods may not be available depending on models or countries
Optional trays
(Tray2, Tray3, Tray4)
If you are experiencing frequent paper supply
a
problems, you can attach an additional 550
sheet
trays.
You can easily move the machine using the stand
with its wheels.
Stand
When using the optional Stand, you must
install the foot as shown in the Optional Stand
Installation Guide. Otherwise, the machine
could fall over if on incline and cause bodily
injury.
Wi-Fi/NFC kit This kit lets you use your machine as a Wireless and
NFC machine.
SL-SCF3001
SL-DSK003S
SL-NWE001X
a.Plain paper 75 g/m2 (20 lb bond).
Available accessories | 51
Available maintenance parts
You need to replace the maintenance parts at specific intervals to keep the machine in the best
condition and avoid print quality and paper feeding problems resulting from the worn-out parts.
Maintenance parts are mostly rollers, belts and pads. However, the replacement period and parts
may differ depending on the model. Replacing maintenance parts can be performed only by an
authorized service provider, dealer, or the retailer where you bought the machine. To purchase
maintenance parts, contact the retailer where you bought the machine. The replacement period
for the maintenance parts is informed by the "Samsung Printer Status" program. Or on the UI
(User Interface) if your machine supports a display screen. The replacement period varies based
on the operating system used, computing performance, application software, connecting
method, paper type, paper size, and job complexity.
Available maintenance parts | 52
Storing the toner cartridge
Toner cartridges contain components that are sensitive to light, temperature and humidity.
Samsung suggests users follow these recommendations to ensure optimal performance, highest
quality, and longest life from your new Samsung toner cartridge.
Store this cartridge in the same environment in which the printer will be used. This should be in
controlled temperature and humidity conditions. The toner cartridge should remain in its original
and unopened package until installation – if original packaging is not available, cover the top
opening of the cartridge with paper and store in a dark cabinet.
Opening the cartridge package prior to use dramatically shortens its useful shelf and operating
life. Do not store on the floor. If the toner cartridge is removed from the printer, follow the
instructions below to store the toner cartridge properly.
• Store the cartridge inside the protective bag from the original package.
• Store lying flat (not standing on end) with the same side facing up as if it were installed in the
machine.
• Do not store consumables in any of the following conditions:
- Temperature greater than 40 °C (104 °F).
- Humidity range less than 20 % or greater than 80 %.
- An environment with extreme changes in humidity or temperature.
- Direct sunlight or room light.
-Dusty places.
- A car for a long period of time.
- An environment where corrosive gases are present.
- An environment with salty air.
Handling instructions
• Do not touch the surface of the photoconductive drum in the cartridge.
• Do not expose the cartridge to unnecessary vibrations or shock.
• Never manually rotate the drum, especially in the reverse direction; this can cause internal
damage and toner spillage.
Toner cartridge usage
Samsung Electronics does not recommend or approve the use of non-Samsung brand toner
cartridges in your printer including generic, store brand, refilled, or remanufactured toner
cartridges.
Samsung’s printer warranty does not cover damage to the machine caused by the use of
a refilled, remanufactured, or non-Samsung brand toner cartridges.
Storing the toner cartridge | 53
Estimated cartridge life
Estimated cartridge life (the toner cartridge yield) depends on the amount of toner that print jobs
require. The actual print yield may vary depending on the print density of the pages you print on,
operating environment, percentage of image area, printing interval, media type and/or media
size. For example, if you print a lot of graphics, the consumption of the toner is higher and you
may need to change the cartridge more often.
Storing the toner cartridge | 54
Redistributing toner
When the toner cartridge is near the end of its life:
• White streaks or light printing occurs and/or density variation side to side.
• The toner-related message saying that the toner is low may appear on the display.
• The computer’s Samsung Printing Status program window appears on the computer telling you
which color cartridge is low on toner (see "Using Samsung Printer Status" on page 206).
If this happens, you can temporarily improve print quality by redistributing the remaining toner
in the cartridge. In some cases, white streaks or light printing will still occur even after you have
redistributed the toner. Check the type of the toner cartridge for your machine (see "Available
supplies" on page 50).
Illustrations on this user’s guide may differ from your machine depending on its options
or models. Check your machine type (see "Front view" on page 16).
• To prevent damage to the toner cartridge, do not expose it to light for more than a few
minutes. Cover it with a piece of paper, if necessary.
• Do not touch the green area of the toner cartridge. Use the handle on the cartridge to
avoid touching this area.
• Do not use sharp objects such as a knife or scissors to open the toner cartridge package.
They might scratch the drum of the cartridge.
• If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold
water. Hot water sets toner into fabric.
Redistributing toner | 55
Redistributing toner | 56
Replacing the toner cartridge
The machine uses four colors and has a different toner cartridge for each one: yellow (Y),
magenta (M), cyan (C), and black (K).
• The status LED and the toner-related message on the display indicate when each individual
toner cartridges should be replaced.
• The computer’s Samsung Printing Status program window appears on the computer telling you
which color cartridge is empty on toner (see "Using Samsung Printer Status" on page 206).
Check the type of the toner cartridge for your machine (see "Available supplies" on page 50).
• Shake the toner cartridge thoroughly side to side, it will increase the initial print quality.
• Illustrations on this user’s guide may differ from your machine depending on its options
or models. Check your machine type (see "Front view" on page 16).
• To prevent damage to the toner cartridge, do not expose it to light for more than a few
minutes. Cover it with a piece of paper, if necessary.
• Do not touch the green area of the toner cartridge. Use the handle on the cartridge to
avoid touching this area.
• Do not use sharp objects such as a knife or scissors to open the toner cartridge package.
They might scratch the drum of the cartridge.
• If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold
water. Hot water sets toner into fabric.
Replacing the toner cartridge | 57
2
1
3
Replacing the toner cartridge | 58
Replacing the waste toner container
When the life span of the waste toner container has expired, waste toner container-related
message appears on the screen display of the control panel, indicating the waste toner container
needs to be replaced. Check the waste toner container for your machine (see "Available supplies"
on page 50).
• Toner particles can be released inside the machine but it does not mean the machine is
damaged. Contact a service representative when print quality problems occur.
• When you pull out the waste toner container out of the machine, move the container
carefully not to drop it from your hands.
• Make sure that you lay the waste toner container on a flat surface so that the toner does
not spill.
Do not tilt or turn over the container.
Replacing the waste toner container | 59
Replacing the waste toner container | 60
Installing accessories
Precautions
• Disconnect the power cord
Never remove the control board cover while the power is turned on.
To avoid the possibility of an electrical shock, always disconnect the power cord when installing
or removing ANY internal or external accessories.
• Discharge static electricity
The control board and internal accessories (network interface card or memory module) are
sensitive to static electricity. Before installing or removing any internal accessories, discharge
static electricity from your body by touching something metal, such as the metal back plate on
any device plugged into a grounded power source. If you walk around before finishing the installation, repeat this procedure to discharge any static electricity again.
When installing accessories, the battery inside the machine is a service component. Do not
change it by yourself. There is a risk of an explosion if battery is replaced by an incorrect
type. Your service provider should remove the old battery from your device and dispose
of in ordinance with state regulations.
Setting Device Options
When you install the optional devices such as optional tray, memory, etc, this machine
automatically detects and sets the optional devices. If you cannot use the optional devices you
installed in this driver, you can set the optional devices in Device Options.
1 For Windows XP Service Pack 3/Server 2003, from the Start menu, select Printer.
• For Windows Server 2008/Vista, from the Start menu, select Control Panel > Hardware
and Sound > Printers.
• For Windows 7, from the Start menu, select Control Panel > Devices and Printers.
For Windows 8, from the Charms, select Search > Settings > Control Panel > Devices and
Printers.
• For Windows Server 2008 R2, select Control Panel > Hardware > Devices and Printers.
• For Windows 10 / Windows Server 2016
From task bar, type in Devices and Printers in Search input area. Press the Enter key.
OR
From the Start () icon, select Settings > Devices > Printers & scanners >Devices and
Printers.
Right-click the Start ( ) icon, you can select Control Panel > Devices and Printers.
Installing accessories | 61
2 Right-click your machine.
3 For Windows XP Service Pack 3/2003/2008/Vista, press Properties.
For Windows 7/Windows 8/Windows Server 2008 R2/Windows 10 / Windows Server 2016,
from context menus, select the Printer properties.
If Printer properties item has ▶ mark, you can select other printer drivers connected
with selected printer.
4 Select Device Options.
The Properties window may differ depending on the driver or operating system you
are using.
5 Select the appropriate option.
6 Click OK until you exit the Properties or Printer properties window.
Installing accessories | 62
Monitoring the supplies life
If you experience frequent paper jams or printing problems, check the number of pages the
machine has printed or scanned. Replace the corresponding parts, if necessary.
• Accessing menus may differ from model to model (see "Accessing the menu" on page
25).
• Some menus may not appear in the display depending on options or models. If so, it is
not applicable to your machine.
• It may be necessary to press OK to navigate to lower-level menus for some models.
1 Select (Menu) > System Setup > Maintenance > Supplies Life on the control panel.
2 Select the option you want and press OK.
3 Press (Cancel) to return to ready mode.
Monitoring the supplies life | 63
Setting the toner low alert
If the amount of toner in the cartridge is low, a message informing the user to change the toner
cartridge appears. You can set the option for whether or not this message appears.
Accessing menus may differ from model to model (see "Accessing the menu" on page 25).
1 Select (Menu) > System Setup > Maintenance > TonerLow Alert on the control panel.
2 Select the option you want and press OK.
3 Press (Cancel) to return to ready mode.
Setting the toner low alert | 64
Cleaning the machine
If printing quality problems occur or if you use your machine in a dusty environment, you need to
clean your machine regularly to keep it in proper working order which will help to prolong its life.
• Cleaning the cabinet of the machine with cleaning materials containing large amounts
Cleaning the outside or the display screen
Clean the machine cabinet or the display screen with a soft, lint-free cloth. Dampen the cloth
slightly with water, but be careful not to let any water drip onto or into the machine.
Cleaning the inside
of alcohol, solvents, or other strong substances can discolor or distort the cabinet.
• If your machine or the surrounding area is contaminated with toner, we recommend you
use a cloth or tissue dampened with water to clean it. If you use a vacuum cleaner, toner
blows in the air and might be harmful to you.
During the printing process, paper, toner, and dust particles can accumulate inside the machine.
This buildup can cause print quality problems, such as toner specks or smearing. Cleaning the
inside of the machine clears and reduces these problems.
• To prevent damage to the toner cartridge, do not expose it to light for more than a few
minutes. Cover it with a piece of paper, if necessary.
• Do not touch the green area of the toner cartridge. Use the handle on the cartridge to
avoid touching this area.
• Use a dry lint free cloth when cleaning the inside of the machine, be careful not to
damage the transfer roller or any other inside parts. Do not use solvents such as
benzene or thinner. Printing quality problems can occur and cause damage to the
machine.
• Use a dry lint-free cloth to clean the machine.
• Turn the machine off and unplug the power cord. Wait for the machine to cool down. If
your machine has a power switch, turn the power switch off before cleaning the
machine.
• Illustrations on this user’s guide may differ from your machine depending on its options
or models. Check your machine type (see "Front view" on page 16).
Cleaning the machine | 65
Cleaning the machine | 66
Cleaning the pickup roller
your machine has a power switch, turn the power switch off before cleaning the
machine.
• Illustrations on this user’s guide may differ from your machine depending on its options
or models. Check your machine type (see "Front view" on page 16).
• Turn the machine off and unplug the power cord. Wait for the machine to cool down. If
Cleaning the machine | 67
Tips for moving & storing your machine
• When moving the machine, do not tilt or turn it upside down. Otherwise, the inside of the
machine may be contaminated by toner, which can cause damage to the machine or reduce
print quality.
• When moving the machine, make sure at least two people are holding the machine securely.
Tips for moving & storing your machine | 68
Troubleshooting
This chapter gives helpful information for what to do if you encounter an error.
This chapter gives helpful information for what to do if you encounter an error. If your machine has a
display screen, check the message on the display screen first to solve.
If you cannot find a solution in the User's Guide or the problem persists, call for service.
• Tips for avoiding paper jams 70
• Clearing paper jams 71
• Understanding the status LED 78
• Understanding display messages 80
• Paper feeding problems 87
• Power and cable connecting problems 88
• Printing problems 89
• Printing quality problems 92
• Operating system problems 98
• Wireless network problems 99
Tips for avoiding paper jams
By selecting the correct medias, most paper jams can be avoided. To avoid paper jams, refer to
the following guidelines:
• Ensure that the adjustable guides are positioned correctly (see "Tray overview" on page 30).
• Do not remove paper from the tray while your machine is printing.
• Flex, fan, and straighten paper before loading.
• Do not use creased, damp, or highly curled paper.
• Do not mix paper type and size in a tray.
• Use only recommended print media (see "Print media specifications" on page 105).
• Remove any substances (dust, pieces of paper, tape) in the path in which paper is loaded or
passes.
Tips for avoiding paper jams | 70
Clearing paper jams
In tray 1
To avoid tearing the paper, pull the jammed paper out slowly and gently.
Illustrations on this user’s guide may differ from your machine depending on its options
or models. Check your machine type (see "Front view" on page 16).
Clearing paper jams | 71
In optional tray
The procedure is same for all optional trays.
If you do not see the paper in this area, stop and go to next step:
Clearing paper jams | 72
In the multi-purpose tray
If you do not see the paper in this area, stop and go to next step:
Clearing paper jams | 73
1 2 3
Clearing paper jams | 74
Inside the machine
The fuser area is hot. Take care when removing paper from the machine in this area.
or models. Check your machine type (see "Front view" on page 16).
Illustrations on this user’s guide may differ from your machine depending on its options
Clearing paper jams | 75
In exit area
The fuser area is hot. Take care when removing paper from the machine in this area.
If you do not see the paper in this area, stop and go to next step:
Clearing paper jams | 76
In the duplex unit area
Clearing paper jams | 77
Understanding the status LED
The color of the LED indicates the machine's current status.
overview" on page 18).
• To resolve the error, look at the error message and its instructions from the
troubleshooting part (see "Understanding display messages" on page 80).
• You also can resolve the error with the guideline from the computer’s Samsung Printing
Status program window (see "Using Samsung Printer Status" on page 206).
• If the problem persists, call a service representative.
• Some LEDs may not be available depending on model or country (see "Control panel
LED Status Description
Off • The machine is off-line.
• The machine is in power save mode.
On The machine is on-line and can be used.
Blue
Blinking
When the backlight blinks, the machine is receiving or
printing data.
• The cover is opened. Close the cover.
• There is no paper in the tray when receiving or printing
data. Load paper in the tray.
• The machine has stopped due to a major error. Check the
display message (see "Understanding display messages"
(
Status
On
on page 80).
• A paper jam has occurred (see "Clearing paper jams" on
page 71).
• The waste toner container is not installed in the machine
Orange
or it is full (see "Replacing the waste toner container" on
page 59).
• A toner cartridge has almost reached its estimated
cartridge life
a
. It is recommended to replace the toner
cartridge (see "Replacing the toner cartridge" on page
57).
()
Power/
Wakeup
Blue
• A minor error has occurred and the machine is waiting
Blinking
for the error to be cleared. Check the display message.
When the problem is cleared, the machine resumes.
On The machine is in power save mode.
Off The machine is in ready mode or machine’s power is off.
Understanding the status LED | 78
LED Status Description
On Eco mode is on (see "Eco printing" on page 44).
Eco Green
Off Eco mode is off.
a.Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average
capacity of print-outs and is designed pursuant to ISO/IEC 19798. The number of pages may be affected
by operating environment, percentage of image area, printing interval, graphics, media and media size.
Some amount of toner may remain in the cartridge even when red LED is on and the printer stops printing.
Understanding the status LED | 79
Understanding display messages
Messages appear on the control panel display to indicate the machine’s status or errors. Refer to
the tables below to understand the messages’ and their meaning, and correct the problem, if
necessary.
• You can resolve the error with the guideline from the computer's Printing Status
program window (see "Using Samsung Printer Status" on page 206).
• If a message is not in the table, reboot the power and try the printing job again. If the
problem persists, call a service representative.
• When you call for service, provide the service representative with the contents of
display message.
• Some messages may not appear on the display depending on the options or models.
• [error number] indicates the error number.
• [tray number] indicates the tray number.
• [media type] indicates the media type.
• [media size] indicates the media size.
• [color] indicates the color of toner.
Paper Jam-related messages
Message Meaning Suggested solutions
Paper jam
in exit area
Paper has jammed in the exit
area.
Clear the jam (see "In exit area" on
page 76).
Paper jam
inside machine
Paper jam
in tray1
Paper jam
in tray2
Paper jam
in tray3
Paper jam
in tray4
Paper jam
in MP tray
Paper has jammed in the inside
machine.
Paper has jammed in the tray.
Paper has jammed in the
optional tray.
Paper has jammed in the
optional tray.
Paper has jammed in the
optional tray.
Paper has jammed in the
multi-purpose tray.
Clear the jam (see "Inside the machine"
on page 75).
Clear the jam (see "In tray 1" on page
71).
Clear the jam (see "In optional tray" on
page 72).
Clear the jam (see "In optional tray" on
page 72).
Clear the jam (see "In optional tray" on
page 72).
Clear the jam (see "In the
multi-purpose tray" on page 73).
Understanding display messages | 80
Message Meaning Suggested solutions
Paper Jam
inside of duplex
Paper Jam
bottom of duplex
Paper has jammed during
duplex printing. This is
applicable only to machines
with this feature.
Toner-related messages
Message Meaning Suggested solutions
Install Toner
▼
Not Compatible
[color] toner cart.
A toner cartridge is not
installed.
A toner cartridge is not being
detected.
The indicated toner cartridge
is not suitable for your
machine.
Clear the jam (see "In the duplex unit
area" on page 77).
Reinstall the toner cartridge.
Reinstall the toner cartridge two or
three times to confirm it is seated
properly. If the problem persists,
contact the service representatives.
Install the corresponding toner
cartridge with a Samsung-genuine
cartridge (see "Replacing the toner
cartridge" on page 57).
Not Compatible
[color] Toner
Country
[color] toner cart.
Position error
Toner Low
▼
The indicated toner cartridge
is not available in the country
set in the machine.
The indicated toner
mismatch on toner cartridge
position.
Small amount of toner is left
in the indicated cartridge.
The estimated cartridge life
of toner is close.
a
Install new toner cartridge (see
"Replacing the toner cartridge" on page
57).
Install again in the proper position.
Prepare a new cartridge for a
replacement. You may temporarily
increase the printing quality by
redistributing the toner (see
"Redistributing toner" on page 55).
Understanding display messages | 81
Message Meaning Suggested solutions
Toner Very Low
▼
• You can choose Stop or Continue as
shown on the control panel. If you
select Stop, the printer stops
printing. If you select Continue, the
printer keeps printing but the
The indicated toner cartridge
has almost reached its
estimated cartridge life
a
.
printing quality cannot be
guaranteed.
• Replace the toner cartridge for the
best print quality when this message
appears. Using a cartridge beyond
this stage can result in printing
quality issues (see "Replacing the
toner cartridge" on page 57).
End of Life
▼
a.Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the
average capacity of print-outs and is designed pursuant to ISO/IEC 19798 (see "Available supplies" on
page 50). The number of pages may be affected by operating environment, percentage of image area,
printing interval, media, percentage of image area, and media size. Some amount of toner may remain in
the cartridge even when replace new cartridge appears and the machine stops printing.
The indicated toner cartridge
has reached its estimated
cartridge life
a
.
Replace the toner cartridge (see
"Replacing the toner cartridge" on page
57).
refilled or remanufactured. Samsung cannot guarantee a non-genuine Samsung toner
cartridge's quality. Service or repair required as a result of using non-genuine Samsung
toner cartridges will not be covered under the machine warranty.
Samsung does not recommend using a non-genuine Samsung toner cartridge such as
Tray-related messages
Message Meaning Suggested solutions
Paper empty
in [tray number]
Paper empty
in MP tray
Paper empty
in all trays
Pulled out
[tray number] cassette
There is no paper in the
indicated tray.
There is no paper in the
indicated tray.
There is no paper in the
indicated tray.
Tray is pulled out. Insert tray properly.
Load paper in the tray (see
"Loading paper in the tray" on
page 32).
Load paper in the tray (see
"Loading paper in the tray" on
page 32).
Load paper in the tray (see
"Loading paper in the tray" on
page 32).
Understanding display messages | 82
Message Meaning Suggested solutions
The paper size specified in
[tray number]
Paper Mismatch
the printer properties does
not match the paper you are
loading.
The paper size specified in
MP Tray
Paper Mismatch
the printer properties does
not match the paper you are
loading.
Network-related messages
Message Meaning Suggested solutions
Load the correct paper in the
tray.
Load the correct paper in the
tray.
Network Problem:
IP Conflict
Not found
Wireless network
The IP address is used
elsewhere.
A NOT FOUND SSID event
occurs when the printer cannot
connect to the wireless module
due to the absence of the
wireless SSID.
If the following problem occurs.
• The access point (or wireless
router) with the set SSID was
turned off.
• The access point (or wireless
router) with the set SSID is
too far away.
• The access point (or wireless
router) with the set SSID
malfunctions.
• The antenna of the wireless
module performs poorly.
Check the IP address or obtain a
new IP address.
• Check the wireless
environment. (Check the power
connection and settings of the
access point (or wireless
router).)
• Check the environment near
the printer. (Check for
microwaves, Bluetooth devices,
steel cabinets, or other items
that may affect wireless
communication.)
If the problem persists, please call
for service.
Services that use the wireless interface (copy, print,
and email) are unavailable.
Error: #S6-3113
Call for service
802.1x
Network Error
The network function does not
work due to a fault in the wired
network PHY chip.
Fail to authenticate.
Reboot the power and try the
printing job again. If the problem
persists, please call for service.
Check the network authentication
protocol. If the problem persists,
contact your network
administrator.
Understanding display messages | 83
Message Meaning Suggested solutions
Not correct
Wireless setting
Not connect
Wireless AP
Fail connection
to WPS
• The wireless network options
are configured incorrectly for
the security method.
• The password entered in the
wireless security options is
incorrect.
• The machine does not
support the security method
used by the access point or
wireless router.
• The access point or wireless
router has malfunctioned.
The machine failed to connect
to the wireless access point (or
wireless router).
The machine failed to connect
to the wireless access point (or
wireless router).
Reconfigure the wireless options
in the machine, SWS, access point,
or wireless router. The
WPA2-PSK/AES security method
is recommended. If the problem
persists, please call for service.
Check the status of the access
point, including its configuration
and power connections, as well as
any devices that may affect
wireless communication. If the
problem persists, please call for
service.
Check the status of the access
point or WPS, including its
configuration and power
connections, as well as any
devices that may affect wireless
communication. If the problem
persists, please call for service.
Wi-Fi Direct
is not ready
Wi-Fi Direct
is not connect
Misc. messages
Message Meaning Suggested solutions
Adjusting Color
Registration...
Calibrating
image density…
The machine failed to initialize
the Wi-Fi Direct connection.
The machine failed to connect
via Wi-Fi Direct.
The machine is adjusting the
color registration.
The machine is calibrating the
image density.
Reboot the machine to initialize
the wireless settings. If the
problem persists, please call for
service.
Turn the Wi-Fi Direct feature off
and then back on or reboot the
machine or mobile device. If the
problem persists, please call for
service.
Wait a few minutes.
Wait a few minutes.
Understanding display messages | 84
Message Meaning Suggested solutions
Door Open
Close it
Error [error number]
Install [color] toner
Error [error number]
Turn off then on
Error [error number]
Call for service
Install TR.
belt unit.
Not compatible
transfer belt
Not Installed
Waste tank
The cover is not securely
latched.
The indicated toner cartridge is
installed improperly, or the
connector is polluted.
The machine unit cannot be
controlled.
The transfer belt is not
installed.
The transfer belt of the
machine is not for your
machine.
The is waste toner container
not installed.
Close the cover until it locks into
place.
Reinstall the Samsung-genuine
toner cartridge two or three times
to confirm it is seated properly. If
the problem persists, please call
for service.
Reboot the power and try the
printing job again. If the problem
persists, please call for service.
Install a Samsung-genuine
transfer belt.
Install the Samsung-genuine part
designed for your machine.
Install a Samsung-genuine waste
toner container.
Not proper room
temp. Move set
Output bin Full
Remove paper
Prepare new
Transfer belt
Replace new
Transfer belt
Prepare
Fuser Soon
Replace new
Fuser unit
The machine is in a room with
improper room temperature.
The output tray is full.
The life of the transfer belt will
expired soon.
The life of the transfer belt has
expired.
The life of the fuser unit will be
expired soon.
The life of the fuser unit will be
expired.
Move the machine to a room with
proper room temperature.
Remove papers from the output
tray, the machine resumes
printing. If the problem persists,
call for service.
Replace the transfer belt with a
new one. If the problem persists,
please call for service.
Replace the fuser unit with a new
one. If the problem persists,
please call for service.
Understanding display messages | 85
Message Meaning Suggested solutions
• Replace new
tray1 roller
• Replace new
tray2 roller
• Replace new
tray3 roller
• Replace new
tray4 roller
The life of the tray roller will
expired.
Replace the tray roller with a new
one. If the problem persists,
please call for service.
Transfer Belt
Error
Waste toner Full
Replace new one
The transfer belt cannot be
controlled.
The waste toner container is
full.
Reboot the power and try the
printing job again. If the problem
persists, please call for service.
Replace the waste toner
container.
Understanding display messages | 86
Paper feeding problems
Condition Suggested solutions
Paper jams during printing. Clear the paper jam.
• Check the maximum paper capacity of the tray.
Paper sticks together.
• Make sure that you are using the correct type of paper.
• Remove paper from the tray and flex or fan the paper.
• Humid conditions may cause some paper to stick together.
Multiple sheets of paper do
not feed.
Paper does not feed into
the machine.
The paper keeps jamming.
Envelopes skew or fail to
feed correctly.
Different types of paper may be stacked in the tray. Load paper
of only one type, size, and weight.
• Remove any obstructions from inside the machine.
• Paper has not been loaded correctly. Remove paper from the
tray and reload it correctly.
• There is too much paper in the tray. Remove excess paper
from the tray.
• The paper is too thick. Use only paper that meets the
specifications required by the machine.
• There is too much paper in the tray. Remove excess paper
from the tray. If you are printing on special materials, use the
manual feeding in tray.
• An incorrect type of paper is being used. Use only paper that
meets the specifications required by the machine.
• There may be debris inside the machine. Open the front cover
and remove any debris.
Ensure that the paper guides are against both sides of the
envelopes.
Paper feeding problems | 87
Power and cable connecting problems
Reboot the power. If the problem persists, please call for service.
Condition Suggested solutions
1. Connect the machine to the electricity supply first. If the machine has
a (Power/Wakeup) button on the control, press it.
The machine is not
receiving power,
or the connection
cable between the
computer and the
machine is not
connected
properly.
2. Check the USB cable or network cable in the machine’s rear.
3. Disconnect the USB cable or network cable in the machine’s rear and
then, reconnect it.
Power and cable connecting problems | 88
Printing problems
Condition Suggested solutions
Connect the machine to the electricity supply first. If the machine has a
(Power/Wakeup) button on the control, press it.
Select your machine as your default machine in Windows.
Check the machine for the following:
• The cover is not closed. Close the cover.
• Paper is jammed. Clear the paper jam (see "Clearing paper jams" on
page 71).
• No paper is loaded. Load paper (see "Loading paper in the tray" on page
32).
• The toner cartridge is not installed. Install the toner cartridge (see
"Replacing the toner cartridge" on page 57).
• Make sure the protect cover and sheets are removed from the toner
cartridge (see "Replacing the toner cartridge" on page 57).
If a system error occurs, contact your service representative.
The machine
does not print.
The machine
selects print
materials from
the wrong paper
source.
Disconnect the machine cable and reconnect it (see "Rear view" on page
17).
If possible, attach the cable to another computer that is working properly
and print a job. You can also try using a different machine cable.
Check the Windows printer settings to make sure that the print job is sent
to the correct port. If the computer has more than one port, make sure
that the machine is attached to the correct one.
Check the Printing Preferences to ensure that all of the print settings are
correct.
Install and reinstall the machine’s driver.
Check the display message on the control panel to see if the machine is
indicating a system error. Contact a service representative.
Get more hard disk space and print the document again.
Once the paper is removed from the output tray, the machine resumes
printing.
For many software applications, the paper source selection is found under
the Paper tab within the Printing Preferences (see "Opening printing
preferences" on page 41). Select the correct paper source. See the printer
driver help screen (see "Using help" on page 43).
Printing problems | 89
Condition Suggested solutions
A print job is
extremely slow.
Half the page is
blank.
The machine
prints, but the
text is wrong,
garbled, or
incomplete.
Reduce the complexity of the page or try adjusting the print quality
settings.
Change the page orientation in your application (see "Opening printing
preferences" on page 41). See the printer driver help screen (see "Using
help" on page 43).
Ensure that the paper size in the printer driver settings matches the paper
in the tray.
Or, ensure that the paper size in the printer driver settings matches the
paper selection in the software application settings you use (see "Opening
printing preferences" on page 41).
Disconnect the machine cable and reconnect. Try a print job that you have
already printed successfully. If possible, attach the cable and the machine
to another computer that you know works and try a print job. Finally, try
a new machine cable.
Check the application’s printer selection menu to ensure that your
machine is selected.
Try printing a job from another application.
The operating system is malfunctioning. Exit Windows and reboot the
computer. Turn the machine off and back on again.
Pages print, but
they are blank.
The machine
does not print
PDF files
correctly. Some
parts of graphics,
text, or
illustrations are
missing.
The print quality
of photos is not
good. Images are
not clear.
Redistribute the toner, if necessary.
If necessary, replace the toner cartridge.
• See "Redistributing toner" on page 55.
• See "Replacing the toner cartridge" on page 57.
Check the file to ensure that it does not contain blank pages.
Contact a service representative.
Pr inti ng th e PDF file as an imag e may enable th e file to p rint. Turn on Print
As Image from the Acrobat printing options.
It will take longer to print when you print a PDF file as an image.
Reduce the photo size. If you increase the photo size in the software
application, the resolution will be reduced.
Printing problems | 90
Condition Suggested solutions
Before printing,
the machine
emits vapor near
the output tray.
The machine
does not print
custom-sized
paper, such as
billing paper.
The printed
billing paper is
curled.
Using damp/wet paper can cause vapor [white smoke] during printing.
This is not a problem, just keep printing. If you are bothered by the smoke
[vapor], then replace the paper with fresh paper from an unopened ream.
Set the correct paper size in the Custom in Paper tab in Printing
Preferences (see "Opening printing preferences" on page 41).
The paper type setting does not match. Change the printer option and try
again. Go to Printing Preferences, click Paper tab, and set type to Thin
(see "Opening printing preferences" on page 41).
Printing problems | 91
Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly, there might be a
reduction in print quality. See the table below to clear the problem.
Ensure that the paper is not wet, try paper from a fresh ream.
Condition Suggested solutions
• If a vertical white streak or faded area appears on the page, the toner
supply is low. Install a new toner cartridge (see "Replacing the toner
cartridge" on page 57).
Light or faded
print
• The paper may not meet paper specifications; for example, the paper may
be too moist or rough.
• If the entire page is light, the print resolution setting is too low or the
toner save mode is on. Adjust the print resolution and turn the toner save
mode off. See the help screen of the printer driver.
• A combination of faded or smeared defects may indicate that the toner
cartridge needs cleaning. Clean the inside of your machine (see "Cleaning
the machine" on page 65).
• The surface of the LSU part inside the machine may be dirty. Clean the
inside of your machine (see "Cleaning the machine" on page 65). If these
steps do not correct the problem, contact a service representative.
The top half of
the paper is
printed lighter
than the rest of
the paper
Toner specks • The paper may not meet specifications; for example, the paper may be too
The toner might not adhere properly to this type of paper.
• Change the printer option and try again. Go to Printing Preferences, click
the Paper tab, and set the paper type to Recycled (see "Opening printing
preferences" on page 41).
moist or rough.
• The transfer roller may be dirty. Clean the inside of your machine (see
"Cleaning the machine" on page 65).
• The paper path may need cleaning. Contact a service representative (see
"Cleaning the machine" on page 65).
Printing quality problems | 92
Condition Suggested solutions
If faded areas, generally rounded, occur randomly on the page:
Dropouts
White Spots If white spots appear on the page:
• A single sheet of paper may be defective. Try reprinting the job.
• The moisture content of the paper is uneven or the paper has moist spots
on its surface. Try a different brand of paper.
• The paper lot is bad. The manufacturing processes can cause some areas
to reject toner. Try a different kind or brand of paper.
• Change the printer option and try again. Go to Printing Preferences, click
the Paper tab, and set type to Thick (see "Opening printing preferences"
on page 41).
If these steps do not correct the problem, contact a service representative.
• The paper is too rough and a lot of dirt from paper falls to the inner
components within the machine, so the transfer roller may be dirty. Clean
the inside of your machine (see "Cleaning the machine" on page 65).
• The paper path may need cleaning. Clean the inside of your machine (see
"Cleaning the machine" on page 65).
If these steps do not correct the problem, contact a service representative.
Vertical lines
Black or color
background
Toner smear • Clean the inside of the machine (see "Cleaning the machine" on page 65).
If black vertical streaks appear on the page:
• The surface (drum part) of the toner cartridge inside the machine has
probably been scratched. Remove the toner cartridge and install a new
one (see "Replacing the toner cartridge" on page 57).
If white vertical streaks appear on the page:
• The surface of the LSU part inside the machine may be dirty. Clean the
inside of your machine (see "Cleaning the machine" on page 65). If these
steps do not correct the problem, contact a service representative.
If the amount of background shading becomes unacceptable:
• Change to a lighter weight paper.
• Check the environmental conditions: very dry conditions or a high level of
humidity (higher than 80 % RH) can increase the amount of background
shading.
• Remove the old toner cartridge and install a new one (see "Replacing the
toner cartridge" on page 57).
• Thoroughly redistribute the toner (see "Redistributing toner" on page 55).
• Check the paper type and quality.
• Remove the toner cartridge and install a new one (see "Replacing the
toner cartridge" on page 57).
Printing quality problems | 93
Condition Suggested solutions
Vertical
repetitive
defects
Background
scatter
If marks repeatedly appear on the printed side of the page at even intervals:
• The toner cartridge may be damaged. If you still have the same problem,
remove the toner cartridge and, install a new one (see "Replacing the
toner cartridge" on page 57).
• Parts of the machine may have toner on them. If the defects occur on the
back of the page, the problem will likely correct itself after a few more
pages.
• The fusing assembly may be damaged. Contact a service representative.
Background scatter results from bits of toner randomly distributed on the
printed page.
• The paper may be too damp. Try printing with a different batch of paper.
Do not open packages of paper until necessary so that the paper does not
absorb too much moisture.
• If background scatter occurs on an envelope, change the printing layout
to avoid printing over areas that have overlapping seams on the reverse
side. Printing on seams can cause problems.
Or select Thick from the Printing Preferences window (see "Opening
printing preferences" on page 41).
Toner particles
are around bold
characters or
pictures
• If background scatter covers the entire surface area of a printed page,
adjust the print resolution through your software application or in
Printing Preferences (see "Opening printing preferences" on page 41).
Ensure the correct paper type is selected. For example: If Thicker Paper is
selected, but Plain Paper actually used, an overcharging can occur causing
this copy quality problem.
• If you are using a new toner cartridge, redistribute the toner first (see
"Redistributing toner" on page 55).
The toner might not adhere properly to this type of paper.
• Change the printer option and try again. Go to Printing Preferences, click
the Paper tab, and set the paper type to Recycled (see "Opening printing
preferences" on page 41).
• Ensure the correct paper type is selected. For example: If Thicker Paper is
selected, but Plain Paper actually used, an overcharging can occur causing
this copy quality problem.
Printing quality problems | 94
Condition Suggested solutions
Misformed
characters
Page skew • Ensure that the paper is loaded properly.
Curl or wave • Ensure that the paper is loaded properly.
• If characters are improperly formed and producing hollow images, the
paper stock may be too slick. Try different paper.
• Check the paper type and quality.
• Ensure that the guides are not too tight or too loose against the paper
stack.
• Check the paper type and quality. Both high temperature and humidity
can cause paper curl.
• Turn the stack of paper over in the tray. Also try rotating the paper 180°
in the tray.
Wrinkles or
creases
Back of
printouts are
dirty
• Ensure that the paper is loaded properly.
• Check the paper type and quality.
• Turn the stack of paper over in the tray. Also try rotating the paper 180°
in the tray.
• Check for leaking toner. Clean the inside of the machine (see "Cleaning the
machine" on page 65).
Printing quality problems | 95
Condition Suggested solutions
Solid color or
black pages
Loose toner • Clean the inside of the machine (see "Cleaning the machine" on page 65).
Character voids
• The toner cartridge may not be installed properly. Remove the cartridge
and reinsert it.
• The toner cartridge may be defective. Remove the toner cartridge and
install a new one (see "Replacing the toner cartridge" on page 57).
• The machine may require repairing. Contact a service representative.
• Check the paper type, thickness, and quality.
• Remove the toner cartridge and then, install a new one (see "Replacing
the toner cartridge" on page 57).
If the problem persists, the machine may require repair. Contact a service
representative.
Character voids are white areas within parts of characters that should be
solid black:
• You may be printing on the wrong surface of the paper. Remove the paper
and turn it around.
• The paper may not meet paper specifications.
Horizontal
stripes
Curl
If horizontally aligned black streaks or smears appear:
• The toner cartridge may be installed improperly. Remove the cartridge
and reinsert it.
• The toner cartridge may be defective. Remove the toner cartridge and
install a new one (see "Replacing the toner cartridge" on page 57).
If the problem persists, the machine may require repairing. Contact a service
representative.
If the printed paper is curled or paper does not feed into the machine:
• Turn the stack of paper over in the tray. Also try rotating the paper 180°
in the tray.
• Change the printer’s paper option and try again. Go to Printing
Preferences, click the Paper tab, and set type to Thin (see "Opening
printing preferences" on page 41).
Printing quality problems | 96
Condition Suggested solutions
• An unknown
image
repetitively
appears on a
few sheets
• Loose toner
• Light print or
contaminatio
n occurs
Your machine is probably being used at an altitude of 1,000 m (3,281 ft) or
above.
The high altitude may affect the print quality, such as loose toner or light
imaging. Change the altitude setting for your machine (see "Altitude
adjustment" on page 179).
Printing quality problems | 97
Operating system problems
Common Windows problems
Condition Suggested solutions
“File in Use”
message appears
during
installation.
“General
Protection
Fault”,
“Exception OE”,
“Spool 32”, or
“Illegal
Operation”
messages
appear.
Exit all software applications. Remove all software from the startup group,
then restart Windows. Reinstall the printer driver.
Close all other applications, reboot Windows and try printing again.
“Fail To Print”, “A
printer timeout
error occurred”
message appear.
Samsung Printer
Experience is not
shown when you
click more
settings.
Machine
information is
not displayed
when you click
the device in the
Devices and
Printers.
Refer to the Microsoft Windows User’s Guide that came with your computer for further
information on Windows error messages.
These messages may appear during printing. Just keep waiting until the
machine finishes printing. If the message appears in ready mode or after
printing has completed, check the connection and/or whether an error has
occurred.
Samsung Printer Experience is not installed. Download the app from the
Windows Store and install it.
Check the Printer properties. Click the Ports tab.
(Control Panel > Devices and Printers > Right-click on your printer icon and
select Printer properties)
If the port is set to File or LPT, uncheck them and select TCP/IP, USB, or
WSD.
Operating system problems | 98
Wireless network problems
Problems during setup or driver installation
Driver installa-
tion message
Printers Not
Found
Connecting
Failure - SSID
Not Found
Connecting
Failure - Invalid
Security
Connecting
Failure - General
Connection Error
Suggested solutions
• Your machine may not be turned on. Turn on your computer and the
machine.
• USB cable is not connected between your computer and machine.
Connect the machine to your computer using the USB cable.
• The machine does not support wireless networking. Check the
machine's user's guide included on the software CD supplied with your
machine and prepare a wireless network machine.
• The machine is unable to find the network name (SSID) you have
selected or entered. Check the network name (SSID) on your access
point and try connecting again.
• Your access point is not turned on. Turn on your access point.
• Security is not configured correctly. Check the configured security on
your access point and machine.
• Your computer is not receiving a signal from your machine. Check the
USB cable and your machine’s power.
Connecting
Failure Connected Wired
Network
Connecting
Failure Assigning the IP
address
• Your machine is connected with a wired network cable. Remove the
wired network cable from your machine.
• Cycle the power for the access point (or wireless router) and machine.
Wireless network problems | 99
Driver installa-
tion message
Suggested solutions
• The configured network address is unable to connect between your
computer and machine.
- For a DHCP network environment
The printer receives the IP address automatically (DHCP) when computer is configured to DHCP.
PC Connection
Error
be caused by the automatically changed IP address. Compare the
IP address between the product's IP address and the printer port's
IP address.
How to compare:
1. Print the network information report of your printer, and
then check the IP address (see "Printing a network
configuration report" on page 127).
2. Check the printer port's IP address from your computer.
a. Click the Windows Start menu.
b. Select Start > Programs or All Programs > Samsung
Printers > Samsung Printer Center.
▪ For Windows 8
From the Charms, select Search > Apps > Samsung Print-
ers > Samsung Printer Center.
▪ Windows 10 / Windows Server 2016
From task bar, type in Samsung Printers in Search input
area. Press the Enter key and then select Samsung Print-
er Center.
OR
From the Start () icon, select All apps > Samsung
Printers> Samsung Printer Center.
If the printing job is not working in DHCP mode, the problem may
c. Click your machine.
d. Press Properties.
e. Click Port tab.
f. Click Configure Port.. button.
g. Check if Printer Name or IP Address: is the IP address on
the network configuration Sheet.
3. Change the printer port's IP address if it is different from the
network information report's.
If you want to use the software installation CD to change the
port IP, connect to a network printer. Then reconnect the IP
address.
Wireless network problems | 100
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