Notice
© 2000 Compaq Computer Corporation
COMPAQ and the Compaq logo Registered in U.S . Patent and Trademark Office.
Microsoft and Windows are trademarks of Microsoft Corpo r ation.
All other product names mentioned herein may be trademarks or registered trademarks of
their respective companies.
Compaq shall not be liable for technical or editorial errors or omissions contained herein.
The information in this document is subject to change without notice.
THE INFORMATION IN THIS PUBLICATION IS SUBJECT T O CHANGE WITHOUT
NOTICE AND IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. THE
ENTIRE RISK ARISING OUT OF THE USE OF THIS INFORMATION REMAINS
WITH RECIPIENT. IN NO EVENT SHALL COMPAQ BE LIABLE FOR ANY
DIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR OTHER
DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, DAMAGES
FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION OR LOSS OF
BUSINESS INFORMATION), EVEN IF COMPAQ HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. THE FOREGOING SHALL APPLY REGARDLESS OF THE NEGLIGENCE OR OTHER FAULT OF EITHER PARTY AND
REGARDLESS OF WHETHER SUCH LIABILITY SOUNDS IN CONTRACT, NEGLIGENCE, TORT, OR ANY OTHER THEOR Y OF LEGAL LIABILITY, AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED
REMEDY.
The limited warranties for Compaq pro ducts are e xclusively set forth in the docu mentatio n
accompanying suc h pro duc ts. N othin g he rein sho uld b e cons tr ued as co nstit uti ng a f urt her
or additional wa rranty.
Compaq A3000
First Edition (August 2001)
Contents
Getting Started
Quick Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About the software . . . . . . . . . . . . . . . . . . . . . . . 2
Installing the software. . . . . . . . . . . . . . . . . . . . . 4
Cable and power connections. . . . . . . . . . . . . . . 5
Component locations . . . . . . . . . . . . . . . . . . . . . 6
Control Panel features. . . . . . . . . . . . . . . . . . . . . 7
Where to go from here . . . . . . . . . . . . . . . . . . . . 8
Using the Settings Utility
Accessing the Settings Utility. . . . . . . . . . . . . . . 9
Main Settings Window. . . . . . . . . . . . . . . . . . . 10
Print Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Contents
Copy Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Scan Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Printing
Loading paper. . . . . . . . . . . . . . . . . . . . . . . . . . 17
Printing a document . . . . . . . . . . . . . . . . . . . . . 18
Accessing the Control Program . . . . . . . . . . . . 19
Changing the Printer Properties . . . . . . . . . . . . 19
Loading specialty papers . . . . . . . . . . . . . . . . . 21
Contents
•
•
•
iii
•
•
Copying
Positioning the document. . . . . . . . . . . . . . . . . 25
Basic Copying . . . . . . . . . . . . . . . . . . . . . . . . . 27
Additional copy settings. . . . . . . . . . . . . . . . . . 28
Scanning
Positioning the document. . . . . . . . . . . . . . . . . 31
Scanning w i t h the co mputer. . . . . . . . . . . . . . . 33
Scanning wi t h the scan button . . . . . . . . . . . . . 34
Scanning to a folder . . . . . . . . . . . . . . . . . . . . . 35
Scanning to Email . . . . . . . . . . . . . . . . . . . . . . 36
Scanning to applications . . . . . . . . . . . . . . . . . 37
Adjusting scanner settings . . . . . . . . . . . . . . . . 37
Maintaining your A3000
Using the Control Program . . . . . . . . . . . . . . . 39
Installing or replacing print cartridges. . . . . . . 40
iv
•
•
•
Contents
•
•
Improving print quality . . . . . . . . . . . . . . . . . . 41
Troubleshooting
Prints slowly or d o e s n’t p r i n t . . . . . . . . . . . . . 47
Paper misfeeds or jams. . . . . . . . . . . . . . . . . . . 49
Document prints with poor quality . . . . . . . . . 51
Transparencies, photos, and envelopes . . . . . . 53
Error messages. . . . . . . . . . . . . . . . . . . . . . . . . 54
Appendix
Regulatory Notices. . . . . . . . . . . . . . . . . . . . . . 57
Index
1
Quick Setup
Getting Started
This section will he lp you start using yo ur new
Compaq A3000 qu ic k ly.
First, follow th e Quick Setup poster. If you have
misplaced the poster, simply follow these steps:
1
Remove the A3000 from the box. Remove all tape and
protectiv e pa p e r an d plastic.
2
Unlock the scanner. For instructions, see “Unlocking
and locking the scanner” on pa ge 45.
Getting St arted
3
Connect the power and USB cables. The connections
are located in the rear. For a diagram, see “Cable and
power connections ” on page 5.
4
Load paper into the pa per input tray. See “Loading
paper” on page 17.
5
Press the Power button, open the front door, and install
the ink cartridges. See “Installing or replacing print
cartridges” on page 40.
6
Align the cartridges. For help, see “Aligning print
cartridges” on page 41
Once you have finished these steps, you ar e ready to
install the software.
Getting Started
•
•
•
1
•
•
About the softwa re
Although your Compaq A3000 can be used as a standalone copier, you will derive the greatest benefit from your
A3000 by connecting it to your computer and installing the
included software.
Installing the software will allow you to:
•
Print from your computer
•
Scan images to your computer
•
Scan documents to email or word processing programs
•
Adjust the Compaq A3000 settings
•
Upload picture albums to the internet
•
And more!
What’s on the CD
The A3000 driver CD includes the following s oftware:
Printer driver
The printer driver tells th e com puter what kind of printer
you are using and controls the various settings, such as
print quality and pape r type. You define these settings
within the printer driver, which then communicates th e
settings to both the comp uter and the printer.
2
•
•
•
Chapter 1
•
•
Scanner driver
The scanner driver allows you to scan pictures or other
images. The driver is compatible with any graphics or OCR
(Optical Character Recognition) application program that
supports the TWAIN standard; for example,
Imaging
Compaq
,
Microsoft Paint
A3000
utilities
, etc.
Kodak
The Compaq utility software allows you to customize how you
want your Compaq A3000 to print, copy, and scan.
With the utility software, you can access your printer
properties, change yo ur default settings, and set your
scanning applications.
MediaBrowser 2000
Use Media Browser to manage your images. Create
picture albums, enhance your images, and post your
albums to the internet.
ReadIRIS (O CR)
With ReadIRIS, you can scan documents and convert
them to text. Once they are converted, you can load the
text files into your fa vorite word processor for edi ting.
System requirements
Make sure your computer has the minimum system
requirements:
•
486 processor (recommend Pentium 100 or better
for optimum performance).
•
Microsoft Windows 98 Second Edition, Windows
Millennium, or Windows 2000.
•
32 MB RAM (64 MB RAM or more for optimum
performance, and 128 MB or more for scanning
large images).
Getting St arted
Note:
•
40 MB available hard drive space (100 MB for a full
installation).
•
Additional minim um of 100 MB free hard drive
space recommended for full-color scanning.
•
CD-ROM drive required for software installation.
The Compaq Limited Warranty excludes the use of the
A3000 outside of the country of purchase. See your Limited
Warranty Statement for more deta ils.
Getting Started
•
•
•
3
•
•
Installing the software
Before you start, make sure your computer meets or
exceeds the system requirements for the drivers and
application programs you wa nt to install. See the
Requirements
To install the Compaq A3000 software:
1
Make sure you ha ve followed th e ste p s on the Quick Setup
poster, or those described in “Quick Setup” on page 1.
2
Turn on your computer and let it comple te its start up into
Windows.
3
Windows will then detect new hardw a re.
System
listed above.
4
Important:
•
•
•
Chapter 1
•
•
For pr oper softw ar e installation, you M UST cancel the Ad d New
Hardware wizard!
Windows detects th a t yo u ha v e in s t alled the Compaq
A3000 and asks you for the installation media. Select the
Cancel button on the above dialog. If you are startin g
Windows for the first time, Windows asks you to s elect a
printer. Again, select Cancel.
4
Put the A3000 Driver CD in the CD-ROM drive. The
installation will start after a short period of time.
If the CD does not run automatically, you will need to
start it yourself:
a
From the Windows Start button, click Start > Run.
b
Type
x:\setup.exe
(where x is the drive letter for your CD-ROM
drive, usually
c
Click OK.
5
When the A3000 setup screen appears, follow the on-
d, e
screen instructions to complete the software
installation.
Cable and power connections
The USB cable connection and power outlet are located
on the rear of the unit:
Getting St arted
, or f)
# Connection Description
1 USB Plug the USB cable into this connector.
2
Power Plug in the A3000 po w er supply cable.
Getting Started
•
•
•
5
•
•
Component locations
Take a moment to become familiar with the main
components of yo ur A3000.
# Component Description
1 Front door Open the front door for access to the ink cartridges and the
2 Control Panel Controls the functions of the A3000 (see the next page).
scanner lock.
6
•
•
•
Chapter 1
•
•
3 Scanner cover Covers the scanner glass. Lift or remove to sc an.
4 Input tray
latches
5 Inp ut tray Place blank paper into the inpu t tray for printing.
6 Exit tray Extend the paper exit tray to support your printed
Press down on the two latches to open the input tray. Used
when adjusting the paper width, loading envelopes, or
clearing paper jams.
documents.
Control Panel features
The A3000 control panel is described below:
# Button Description
1
Power Turns the power on or off.
2
Form Feed Use to continue printing after reloading the paper tray
when it runs o ut of pa pe r du r ing a p r in t jo b. Also removes
paper if paper does not exit after printing.
3
Setup Provides access to the system setup mode. Use the menu
button to cyc le t hroug h all s etup menu s, a nd t he U p/Dow n
buttons to permanently change the settings.
4
Color Copy Performs a color copy , or switche s to the color copy mode
from another mode.
5
LCD Display Displays current copy information and menu options.
Getting St arted
6
Black Copy Performs a black copy, or switch to the black copy mode
from another mode.
7
Scan Accesses the Scan To mode. Use the Up/Dow n buttons to
select a scan destination, then press Start.
8
Menu Display a menu of the current settings. Press repeatedly to
cycle through all menus of the current mode, and use the
Up/Down buttons to change the settings.
9
Up/Down Use to chang e t he number of copies, or to change the
setting while in a menu.
10
Cancel/No Cancels an operation at any time. Also provi des a No
response when answering q uest i ons.
11
Start/Yes Starts a copy or scan job . Also provides a Yes response
when answering questions.
Getting Started
•
•
•
7
•
•
Where to go from here
If you want to get started using your A3000 right away,
you can jump to the following sections in this guide:
•
To learn about the A3000 Settings Utility software for
your computer, see the next chapter “Using the Settings
Utility” on page 9.
•
For information on printing, see “Printing” on page 17.
•
To make copies, see “Copying” on page 25.
•
To learn how to scan, see “Scanning” on page 31.
8
•
•
•
Chapter 1
•
•
2
Using the Settings Utility
The Compaq A3000 Settings Utility allows you to
change the default settings of your A3000. For instance,
if you make a copy by pressing the Black Copy or Color
Copy button, the default copy settings will be used. You
can customize settings to suit your preferences.
You can always make a temporary change for a
specific job (such as changing the contrast while
performing a copy). When you are finished with the
current job, the A3000 will default back to the settings
you have chosen with the Settings Utility.
Accessing the Settings Utility
There are a number of ways to access the A3000
Settings Utility from your PC:
•
From the Windows
Start Programs > Comp aq A3000 >
Compaq A3000 Sett ings Utility
Start
menu button, click:
Using the Settings Utility
•
From the system tray, left click on the A3000
Monitor icon (shown here on the left):
•
Or right click on the A3000 Monitor icon, and select
A3000 Settings
from the menu.
Using the Settin gs Utility
•
•
•
9
•
•
The Monitor icon
The Monitor icon not only provides you with a fas t and
easy way to access many of the A3000 features...it provides
you feedback as well:
•
The normal monitor icon indicates the A3000 is
connected and communicating properly.
•
An icon with a Red “X” indicates the unit is not
connected or there is some other problem.
•
An animated icon shows that th e PC is assisting the
A3000 in a task, such as scanning.
Main Settings Window
The main settings window is the first window that appears
when accessing the A3000 settings utility. Select one of the
buttons to change the default settings for the corresponding
feature (
and
You can make changes to your settings even when your
A3000 is not connected to your co mp uter. Any changes
will be sent to the A3000 the next time it is connected.
Print
Scan
for scan settings).
for print settings,
Copy
for copy settings,
10
IMPORTANT
•
•
•
Chapter 2
•
•
Your settings changes ar e sent to the A3000 after you press the
:
Ok
button, the
Close
button, or the
[x]
close button.
Print Settings
Select the
Print
button from the main settings window
to access the Print Settings. The Prin t Settings gives
you access to the
Properties
Control Program
.
and the
Printer
These dialog s al lo w you to control printing functions
such as cartridge alignment and cleaning, paper size,
orientation, etc.
For more information on using the Control Program
and Printer Properties, see page 19.
Using the Settings Utility
Copy Settings
Copy Type
The Copy Settings window controls how the A3000
makes copies.
By default, the A3000 makes normal res olution color
copies. You can change the default copy type to three
different black settings and three different color
settings. Choose the type of copy you expect to usually
make, and it will become your default setting.
Using the Settings Utility
•
•
•
11
•
•
Copy Quality
Select a default quality for Black copies, and a default
quality for Color copies. Use a lower quality setting for fast
copies and less ink usage.
Copy Contrast
The Copy Contrast setting controls the lightness or
darkness of the copy. Yo u can select a default contrast for
Black copies and one for Color copies.
Paper Type
The paper type makes a big difference, especially when
making color copies. Select the default paper type you plan
to use when you make black copies, and the paper type you
plan to use for color copies.
Default Mode
When the A3000 is powered on, or has been inactive for a a
few minutes, it will return to the defaults you select above.
You can also select which copy mode you use the most
often as your default mode.
12
•
•
•
Chapter 2
•
•
Defaults
Scan Settings
To reset all of the copy settings to the A3000 shipping
defaults, press this button.
Using the Settings Utility
The Scan Settings window controls the scan type and
contrast and the Scan To list.
Scan To Menu
When you press the Scan button on the A3000, a Scan
To menu appears on the LCD display panel. The first
two menu entries are
User Folder
and
Email
. You can
add up to six (6) additional menu options for scanning
to your favorite applications.
Scan To User Folder
The first menu entry is always the
User Folder is where your scanned pictures are stored
after you scan them. Once scanned, they will be given
the filename of
Month-Day-###.ext
the second file you scan on August 5th will be nam ed
Aug-05-002.JPG
(if you scanned to a JPEG file).
User Folder
. For example,
Using the Settings Utility
. The
•
•
•
13
•
•
By default, the User Folder is set to store scanned images
My Pictures
to the
My Documents
folder, which is usually located in your
folder. You can change this to any folder
you wish. Type in a new folder name where you would like
your scanned files to be stored, or press the
[…]
button to
browse for an existing folder.
Scan To Email
The second
to email, you must have an internet account an d
connection, a valid email address, and an email pr ogram
that supports MAPI (such as
Express
By default, the text file format
You r documents will be scanned, converted by ReadIRIS,
and then placed into the body of your email message.
Scan To
,
Eudora, Netscape Mail,
menu entry is always
Email
. To scan
Microsoft Outlook, Outlook
etc).
TXT
is used for emails.
14
•
•
•
Chapter 2
•
•
Note:
Be sur e to read over any scanned text to verify its accuracy.
You can select a different default file type, such as JPG or
TIF. Your scanned files will be attached to the email
message.
Once scanned, your email program will start up. You can
then select recipients from your email address book, add a
subject, and type a message.
Scan To Applications
Once an image is scanned, the A3000 can launch your
favorite image processing applications. Y ou can define
up to six (6) additional
Scan To
For each application, you must select an entry number,
a name to appear on the LCD menu, the path to the
application, and a file type. These are described below .
Scan To Entry
To store an entry, first select the number you wish to
assign to that entry. The number is used to order the
entry in the Scan To menu. Entry #1 is displayed first.
Display Name
Once you've chosen a number, give the entry a name.
This name can be up to 16 characters, and will be
displayed on the A3000 LCD panel.
Application
Type the path of th e application program you want to
use to edit or view the scanned image. To browse for a
program, click on the
[…]
applications.
browse button.
Using the Settings Utility
File Type
Select a file type that is compatible with the program.
Scanned files can be stored in one of three popular
image file types:
1 BMP:
2 TIF:
3 JPG:
the standard Windows bitmap file
the TIFF file format
the JPEG file format
or one of two text for mats:
4 TXT:
5 RTF:
a generic ASCII text file
the Rich Text Format used by word processors
Using the Settings Utility
•
•
•
15
•
•
Note:
ReadIRIS mu st be installed to con vert you r sca nned files into the
text (TXT) or word processing (RTF) formats. ReadIRIS is
normally installed as part of the A3000
software installation.
Select a file type that is compatible with your selected
application. For graphics progra ms like
Photoshop
, choose one of the graphics file formats (BMP,
Paint
or
Adobe
TIFF, or JPG). For word processing programs like
Microsoft Word
, choose TXT or RTF.
Clearing an Entry
To clear an entry of all information, first select the ent ry
number you wish to clear and then press the Clear button.
Scan Type
By default, the A3000 performs normal re s olution color
scans. You can chan ge the default scan type to three
different black settings and three different color se ttings.
Choose the type of scan you expect to usually make .
Scan Contrast
The contrast setting controls the lightness or darkness of
the scan. Use the contrast to lighten or darken your scans if
needed.
16
•
•
•
Chapter 2
•
•
Defaults
To reset all of the scan set tings to the A3000 shipping
defaults, press this button.
3
Printing
Loading paper
1
Printing
This chapter provides s ome basic steps for printing a
document. The exact steps for printing fr om different
software applic at ions may va ry. Refer to your softwa re
application's user manual for detailed printing steps.
First, you will need to load paper for p rinting.
Place up to 100 sheets of paper (depending on
thickness) against the right side of the input tray, with
the print side facing you.
2
If this is the first time you have loaded paper into the
printer, or you have changed paper sizes, you will need
to adjust the paper guide. To adjust the guide:
a
Press down on the two input tray latches, and lower
the input tray.
Printing
•
•
•
17
•
•
b
Load the paper, squeeze the release tab and slide the
paper guide to the edge of the paper.
c
Raise the input tray and press it firmly against the back
of the A3000.
Important:
Printing a document
Note:
•
•
•
Chapter 3
18
•
•
Ensur e both latch es are secur ely fastene d. Othe rw ise, you may
experience misfeeds or paper jams.
To print a document:
1
Start a program and create a document, or open an existing
document that you want to print.
2
Open the program's
3
Select
Print…
File
or
Print Setup
menu.
from the
File
menu. Make
sure the Compaq A3000 is selected as your printer. If it
isn't, select it now.
When installed, your A3000 is initially se t as the default printer.
4
Click
Properties
or the
Setup
button if you want to change
the settings that are appropriate for pr inting that document.
5
Select OK to close the Properties dialog box.
6
Select OK to print after making any necessary changes to
your print settings.
Accessing the Control Program
To monitor job status, install, align or clean cartridges,
or change other options , access the Compaq
Control Program:
1
Click on the Windows
Start > Programs > Compaq A3000 >
Compaq A3000 Control Program.
-or-
2
Right click on the A3000 Monitor icon in th e bottom
right corner of the taskbar (the system tray), then select
Control Program
Start
from the menu that appears.
menu button:
A3000
Printing
Note:
See “Using the Control Program” on page 39 for more
information on using the Control Program.
Changing the Printer Properties
Most Windows software applicat ions allow you to
make changes to the printer properties. The properties
are the settings used when you print. This includes
settings th a t determine how a print jo b lo oks, such as
page size, paper orientation, and margins. Settings
changed in the software application will temporarily
override settings made in the printer d river.
Printing
•
•
•
19
•
•
T o change the default printer properties for all applications,
access the Printer Properties from the Settings Util ity. You
can do this two ways:
1
Left click on the A300 0 Monitor icon in the system tray.
Print
Click on the
button, and then click on the
Properties
button to view the Pr inter Properties.
-or-
2
Right click on the A3000 Monitor icon, and s elect
Properties
from the display ed me nu.
Paper
Use the paper tab to select what size of pa per you have in
your printer, the orientation, the number of copies to print,
etc.
You can also reverse the print ing order of your document
pages. The first page of your document wi ll be on top of
the stack in the paper exit tray. If you choose to collate
your document, multiple copies of a mult i-page document
will be printed such that the documents are grouped
together, rather than the pages.
20
•
•
•
Chapter 3
•
•
Note:
See the next sec tion for information on loading specialty pap ers.
Document/Quality
The Document/Quality tab controls the paper type, such as
plain, coated, and glossy. It also controls the quality
(resolution) of the pr inting. Higher resolutio ns print better,
but take longe r an d c on s ume more ink.
Loading specialty papers
Load up to: Make sure:
10 envelopes • The print side is facing you and
the paper guide is adjusted
against the side of the envelopes.
• The stamp location is in the
upper left corner.
• The envelopes are loaded
vertically
against the right side of
the rear input tray.
10 greeting cards,
index cards, postcards, or photo cards
• The print side is facing you and the paper guide is
adjusted against the side of the cards.
• The cards are loaded vertically against the right side
of the sheet feeder.
25 sheets of photo
paper or photocards
20 sheets of banner
paper
• The glossy or coated side is facing you.
• The paper guide is against the side of the paper.
• You place the banner paper
behind the printer. Then bring
the unattached edge of the first
Note:
Make sure you
select Banner or Ban-
ner A4 paper size in the
Printer Properties. For
help, see page 22.
page over the printer and into
the sheet feeder.
• The paper guide is against the
side of the paper.
10 transparencies • The rough side of the transparency is facing you
(smooth side down).
• The paper guide is against the edge of the
transparencies.
Printing
100 sheets of customsized paper
• The print side is facing you and the paper guide is
against the side of the paper.
• Your paper size fits within these dimensions:
- Width: 3.0 in. to 8.5 in. (76 mm to 215.9 mm)
- Length: 5.0 in. to 17.0 in. (127 mm to 432 mm)
25 iron-on transfers • You load the iron-on transfers following the
instructions on the package.
• The paper guide is against the side of the iron-on
transfers.
Printing
•
•
•
21
•
•
Choosing settings for specialty papers
When your printer software was installed, the Printer
Properties settings were set to the default settings. Use the
default settings for printing most documents on plain paper.
To change your printer settings for printin g on specialty
papers, use the following table:
When you are
printing on this
specialty paper:
Envelopes Paper From the Paper Size area, scroll to
Click this Printer
Properties tab:
To make these selections:
select the appropriate envelope
size.
Note:
Many applications are designed
to override the envelope settings in
Printer Properties.
22
•
•
•
Chapter 3
•
•
Greeting cards,
index cards, or
postcards
Photo, glossy or
coated papers
Sheets of customsized paper
Document/Quality
Paper
From the Paper Type area, select
Greeting Card Stock
.
Select the appropriate Paper Size
setting.
Document/Quality From the Paper Type area, select
Glossy/Photo Pap e r
Notes:
• For the best possible ph oto quality,
print with a photo and color
cartridge combination in your
printer. For help installing a
cartridge, see page 40.
• When printing photos, remove
each photo as it exits from the
printer and allow it to dry before
stacking.
.
Paper From the list of Paper Sizes, scroll
to select
Custom
. Enter the dimensions for your custom paper size.
For help, see “Loading specialty
papers” on page 21.
When you are
printing on this
specialty paper:
Click this Printer
Properties tab:
To make these selections:
Banner paper Paper From the list of Paper Sizes, select
Banner
or
Banner A4
.
Iron-On transfers Document/Quality From the Paper Type area, select
Iron-On Transfer
Note: We recommend printing on
plain paper before printing on the
actual iron-on transfer.
.
Transparencies Document/Quality From the Paper Type area, select
Transparency
Select
1200dpi
Note:
When printing transpare nci es,
remove each transparency as it exits
from the printer and allow it to dry
before stacking.
.
Normal 600dpi or High
Print Quality.
Printing
Printing
•
•
•
23
•
•
24
•
•
•
Chapter 3
•
•
4
Copying
The Compaq A3000 offers two ways to copy a
document. You can copy:
•
Using black only
•
Using full color
You can copy a document even while your A3 000 is
printing a previous print job. Your copies will print
after the job has co mp le ted printing.
Likewise, you do not have to wait for your copy to
finish prin ting befor e star ting anoth er copy. The A3000
will beep when it has finished scanning. This is your
signal that it is safe to place another d ocument on the
scanner for copying.
Your copies are stored in memory while they wait for
the printer. If the memory becomes full, you wil l have
to wait for some of the printing to complete bef ore
making more copies.
Copying
Important:
The scanner is locked for shipping. Make sure you have
unlocked the scanner before you attempt any scanning
operations. For instructions on unlock ing the scanner, See
“Unlocking and locking the scanner” on page 45.
Positioning the document
The Compaq A3000 can copy items in a range of
thicknesses, from thin items (such as a sheet of paper, a
magazine, or a photograph), to thicker items (such as a
book).
Copying
•
•
•
25
•
•
Positioning a thin document
To scan a thin document, such as a sheet of paper or
photograph:
•
Lift the top cover of the A3000.
•
Place your document face down on t he glass. Align it
along the left and top edges, so it occupies the corner.
•
Close the top cover.
Positioning a thick item
To scan a thick item, such as a book or other object:
26
•
•
•
Chapter 4
•
•
•
Lift the top cover of the A3000 until it is at a 90 degree
angle. The cover will be straight up and dow n.
•
Pull the cover gently upward. The cover will pull out of
the hinge slots in the back. Gently store the cover on a
nearby table or desk.
Caution:
Basic Copyin g
•
Place your document face down on the glass. Align it
along the left and top edges so it occupies the corner.
•
When you have completed your scan, replace the
cover by sliding the cover hinges into their slots.
While the cove r is removed, do not look directly at the
scanner lamp. The light can be bright for your eyes. Always
use the scanner cover when possible.
T o make a single copy with the default settings, simply
Start
press the
button.
The current settings are displayed on the LCD panel of
the A3000. The below display indicates that one color
normal copy will be made if you press the Start button .
# Copies Copy Mode Copy Quality
You ca n customize the default settings of your A3000
to fit your needs. See “Using the S ettings Utility” on
page 9.
Copying
Note:
If you have not scanned or copied any documents within the
previo us 30 minutes, there will be a delay of approximately
one minute wh ile the scanner w arms up. O therwise, the c opy
will pro ceed immediately.
Making multiple copies
Before you press the Start button, use the Up and Down
arrows to adjust the number of copies you wish to
make. The default is always one (1) copy, and the
maximum you can sele c t is 99. Hold down the arrow
button to change your copy count in steps of 5.
Copying
•
•
•
27
•
•
Changing the copy mode
The LCD will display the current copy mode, either
BLACK
Black Copy or Color Copy button.
or
COLOR
. T o change the mode, press either the
Note:
Note:
Once you ar e in the BLACK copy m ode, pr essing the Black C opy
button will make a black cop y, just as if you had pr essed the
Start button. Likewise, pressing the Color Copy button while in
the COLOR copy mode starts a color copy.
Adjusting the quality
You can select from three different copy qualities for each
copy mode.
To adjust the qu a lity of your copies :
1
Press the
2
Use the Up and
selection. Choose from Draft, Normal, or Best.
3
When finished, you can press the
your copies, or pr es s the
additional settings (described below). Press the
button to cancel the copy operation altogether.
Use Draft quality for quick copies, No rm al quality for a
good balance between speed and quality, and Best quality
for the best copies you can make.
The Best quality setting w ill take lo nger to pr int, but the p rinting
quality is excellent.
Menu
button until
Down
arrow buttons to make your
Menu
Quality:
appears on the LCD.
Start
button to make
button again to change
Cancel
Additional copy settings
To help you make the best quality copies possible, the
A3000 allows you to adjust several other copy settings.
Your copy settings will remain for a couple of minutes
after the last copy completes printing. This allows you to
continue making copies with the same settings. If there is
no activity, the settings will revert to the defaults.
•
•
•
Chapter 4
28
•
•
Adjusting the contrast
If you need to lighten or darken your copy, use the
contrast setting. To adjust the contrast:
1
Press the
Menu
button until
Contrast:
appears on the
LCD display.
2
Use the Up and Down arrow buttons to decrease or
increase the contrast. A contrast bar will display the
current contrast value...a smaller bar in di cates a lig hter
copy, and a larger bar indicates a darker copy.
3
When finished, you can press the
your copies, or pr es s the
Menu
additional settings. Press the
Start
button to make
button again to change
Cancel
button to cancel
the copy operation altogether.
Changing the size
Normally, your copies will be the same size as the
original document (a value of 100%). You may want to
reduce or enlarge your copies. The A3000 can create
copies that are 25% to 400% of the original size.
To adjust the copy size:
Copying
1
Press the
Menu
button until
Size:
appears on the LCD
display.
2
Use the Up and
Down
arrow buttons to decrease or
increase the size. Each press of the button will decrease
or increase the size in steps of 1%. Hold the butto n
down to adjust the size in steps of 10%.
3
When finished, you can press the
your copies, or pr es s the
Menu
additional settings. Press the
Start
button to make
button again to change
Cancel
button to cancel
the copy operation altogether.
Copying
•
•
•
29
•
•
Using different paper types
The quality of your copies will depend on the type of paper
you use. In most cases, you will use plain copy paper. If
you use glossy paper (for photos) or transparencies, you
should cha nge the A300 0 p aper ty pe se tti n g. To change the
paper type:
1
Press the
display.
2
Use the Up and
type, either
Menu
button until
Down
Plain, Glossy
Paper:
appears on the LCD
arrow buttons to select your paper
, or
Transp.
(for Transparency).
Note:
Note:
Note:
The Glossy p aper type is only availab l e when using the C olor
Copy mode.
3
When finished, you can press the
your copies, or pr es s the
Menu
additional settings. Press the
Start
button to make
button again to change
Cancel
button to cancel the
copy operation altogether.
For more information o n paper types, See “Loading specialty
papers” on page 21.
Copy paper size
By default, the A3000 is set to us e Le tter sized (8 1/2” x
11”) paper for copies. To change the copy paper size
setting:
1
Press the Setup button. The first menu wil l be
2
Use the Up and Down arrow buttons to select your copy
LTR
paper size, either
for Letter size, or A4 for the A4
paper size.
Although you can print on other paper sizes, these are the only
two paper sizes suppor ted for ma king copies.
3
When finished, you can press the
your paper size selection, or press the
Start/Yes
Menu
to view additional setup menus. Press the
button to retain your original paper size setting.
Copy Size.
button to make
button again
Cancel/No
30
•
•
•
Chapter 4
•
•
5
Scanning
The Compaq A3000 offers two ways to scan a
document. You can scan:
•
Using your computer
•
Using the Scan button
You can scan a document while your A3000 is printing
a previous print job, but not while you are making
copies. Making copies requir es the use of the scanner.
The driver supports s canning from the bundl ed
applications on the CD as well as all your fa vorite
scanning programs.
Scanning
Important:
The scanner is locked for shipping. Make sure you have
unlocked the scanner before you attempt any scanning
operations. For instructions on unlock ing the scanner, See
“Unlocking and locking the scanner” on page 45.
Positioning the document
The Compaq A3000 can scan items in a range of
thicknesses, from thin items (such as a sheet of paper, a
magazine, or a photograph), to thicker items (such as a
book).
Positioning a thin document
To scan a thin document, such as a sheet of paper or
photograph:
•
Lift the top cover of the A3000.
Scanning
•
•
•
31
•
•
•
Place your document face down on t he glass. Align it
along the left and top edges, so it occupies the corner.
•
Close the top cover.
Positioning a thick item
To scan a thick item, such as a book or other object:
•
Lift the top cover of the A3000 until it is at a 90 degree
angle. The cover will be straight up and dow n.
•
Pull the cover gently upward. The cover will pull out of
the hinge slots. Gently store the cover on a nearby table
or desk.
32
•
•
•
Chapter 5
•
•
•
Place your document face down on t he glass. Align it
along the left and top edges, so it occupies the corner.
•
When you have completed your scan, replace the
cover by sliding the cover hinges into their slots.
Caution:
While the cove r is removed, do not look directly at the
scanner lamp. The light can be bright for your eyes. Always
use the scanner cover when possible.
Scanning with the computer
To scan and save files on the PC, the Compaq A3000
provides a standard TWAIN interface for scanning
documents.
TWAIN is a common scann er interface supported by
many application programs. Because the A3000
supports TWAIN, it is compatible with a wide range of
software.
Note:
The Kodak Imaging for Windows program comes standard
with Windows. Use it for your simple scanning needs.
To perform a scan using the
the following steps:
1
Place the document on the scanner glass, as described
in
Positioning the Docu ment
2
Start Kodak Imaging from the Windows Start menu:
Select Start > Programs > Accessories > Imaging
Imaging
above.
Scanning
utility, complete
3
Open the
File
menu and choose the
Select Device...
menu option. Make sure that the selected scanner is set
to
Compaq A3000 USB
4
Open the
File
Acquire Image
menu again and choose
if you are running Windows 2000).
.
Scan New
(or
Scanning
•
•
•
33
•
•
Note:
5
The Compaq A3000 scanning dialog will appear, as shown
below .
6
Optionally, you can select the
Preview
button. This will
perform a quick preview scan of your document. Once th e
preview is complete, you can move and size the dashed box
to select the exact area of your document you wish to scan.
7
Push the
Pay attention to the Image Size indicated on the dialog. Large
scan ar eas and/or resolutions above 300 DPI require additional
memory an d disk space, and w ill take longer to process. To
minimize this, use the Preview button first. Then select only the
area you need to scan, and don’t use a resolution above 300 DPI
unless you know you require it.
Scan
button to perform the scan.
Scanning with the scan but ton
To perform a scan using the
following steps.
1
Place the document on the scanner glass, as described in
“Positioning the document” on page 31.
2
34
•
•
•
Chapter 5
•
•
Press the
Scan
button.
Scan
button, complete the
3
Select the
Scan To
destinatio n. Use the up and down
arrow buttons to cycle through the available choices.
For a full description of the scan destination s , see
below .
4
Press
Start
.
The A3000 will then contact your computer and
perform the scan.
Scanning
Note:
If you have not scanned or copied any documents within the
previo us 30 minutes, there will be a delay of approximately
one minute while the scanner warms up. Otherwise, the scan
will pro ceed immediately.
You can scan to a folder, scan to email, or scan to an
application, as explained in the following sections.
Scanning to a folder
The first S can To destination is your
is initially your
My Documents
folder and default file type with the Settin gs Utility.
Note:
Simply pr ess the Scan button twic e to scan your d ocume nt to
your User Folder, using the settings you selected with the
Settings Utility.
Scanned file names
Once scanned, scanned files will be given the filename
Month-Day-###.ext
of
number of the image scanned that day. For example,
the second image scanned on August 5 would be
named
My Pictures
directory. You can change your user
Aug-05-002.JPG
User Folder
folder, located in your
, where
###
indicates the
.
. This
The file extension depends on the file type selected for
your scan.
Scanning
•
•
•
35
•
•
Scanning to Email
The second Scan To menu destination is
Email
. This
option will scan doc uments directly into your email
program, and either convert the documen t to text for
editing, or attach the documents as graphic images.
To use this option, you must have an email program
installed on your computer, and it must support MAPI (a
special mail interface). Examples of MAPI email programs
include
Eudora
Microsoft Outlook Express, Microsoft Outlook
. Also, you must have an internet account and an
, and
email address.
By default, Scan To Email uses the TXT file type. This will
convert your scanned documents to A SCII text and place
the text in your email program for editing. If you select
another file type with the Settings Utili ty, your documents
will be scanned using the file type you choose and attached
to you email messag e.
Once your document is s canned, your email progr am will
launch. The document text will be added or the scanned
images will be attached. Simply enter a subject, select your
recipients from your email address book, and send!
36
•
•
•
Chapter 5
•
•
Note:
Read over the scanned text for formatting or editing mistakes.
The character recognition does a great job of converting
characters, but the quality of conv ersio n w ill depend on the
document being scanned.
A copy of your document will be stored in your User
Folder. See the previous
Scan to a Folder
section for a
description of the file naming convention used.
Scanning to applications
The remaining Scan To menu options are for defining
your own Scan To destinations. You can define up to
six (6) applications, numbered 3 through 8.
Scanning
For instance, you can add
and scan to BMP files for editing, add
and scan to the RTF format for word processing, or
scan to a program like
your images to the internet!
Once your document is scanned, the application
program will automatically launch and will load the
scanned document.
Note:
See “Scan To Menu” on page 13 for information o n setting
up your Scan To destination menu.
Adjusting scanner settings
When using your computer to scan, the scanner settings
are controlled by the applicati on you are using. If the
application uses the TWAIN dialog, you can control
the resolution, contrast, brightness, and more.
When scanning with the A3000
settings are controlled by the Settings Utility. See
“Scan Settings” on page 13 for more informati on.
Microsoft Paint
to the menu
Microsoft Word
MediaBrowser 2000
Scan
button, your scan
and upload
Scanning
•
•
•
37
•
•
38
•
•
•
Chapter 5
•
•
6
Maintaining your A3000
Maintaining y our A3000
Using the Control Program
The Control Program lets you monitor your A3000 and
install or replace print cartridges. To open the Control
Program from the
Start > Programs > Compaq A3000 >
Compaq A3000 Control Program
Then Click the...
Cartridges tab to:
Status tab to:
• Monitor the status of your
print job.
• Cancel your print job.
• Print a test page.
Options tab to
enable/disable vari ous
printer software
functions, such as
sound effects and
buffer mode.
• Install or replace print cartridges.
• Align print cartridges for best pr int qu ality.
• Clean the print nozzles.
• View cartridge part numbers and order
Start
menu, click:
supplies from
Compaq’s Web site.
About tab to
find the printer
software version
and copyright
information.
Help button to
access the printer
driver help.
Note:
You can also access the Control Program by right clicking
on the Compaq A3000 Monitor icon in your system tray.
Maintaining yo ur A3000
•
•
•
39
•
•
Installing or re placing print cartridges
1
Make sure the Power is On (the LCD display is not blank).
2
Lower the front cover. The ink cartridge carrier moves to
the center loading position unless the printer is busy.
Black Cartridge
(on right side)
• Standard Yield
P/N 12A1970
•High Yield
P/N 12A1975
Color Cartridge
(on left side)
• Standard Yield
P/N 12A1980
•High Yield
P/N 12A1985
Photo Cartridge
(replaces Black
on right side)
• P/N 12A1990
Front
cover
Ink cartridge
carrier i n the
loading po sition
3
Remove the old print cartridge. Store or dispose of the old
cartridge.
4
Install the replacement cartridge in th e printer:
If you are installing
a new cartridge,
remove
sticker and the t ape
from the bottom of
the print cartridge.
only the
Insert the
replacement print
cartridge into the
print cartridge
carrier.
Push back firmly
on the cartridge
until it
snaps
securely into
place.
40
Warning:
DO NOT
the gold contact
area of the print
cartridge.
•
•
•
Chapter 6
•
•
touch
Note:
For the best possible photo qu ality, print with a photo
and color cartridge combination in your printer.
5
Close the fr on t c over .
6
From the A3000 control panel, use the
No/Stop
buttons to answer the questions displayed on
the LCD. You will need to know:
a
If you replaced the left or right cartridge
b
The type of cartridge installed (color, black, or
photo)
c
If it was a new cartridge, and if so, is it Standard or
High Yield capacity
7
If you installed a new c a rtridge, an
will print. Follow the instructions on the LCD screen to
complete the cartridge in st allation. For help, see the
next section.
Improving print quality
If your print quality is not satisfactory, you may need to
align your print cartridge s or clean the print nozzles.
Aligning print cartridges
1
Load plain paper in the printer.
2
Print an alignment page using the front control panel:
a Press the Setup button.
Press the
b
appears.
c
Press the
3
Alternately, from the Control Program’s
tab, select
Align Cartridges
Menu
button until
Start/Yes
Alignment
Cartridge Align?
button.
. For help, see page 39.
Yes/Start
page
Cartridges
and
Maintaining y our A3000
An alignment test page wi ll be printed. The test page
has several alignment patterns, depending on the
cartridge combination installed. Each pattern has a
number under it.
Maintaining your A3000
•
•
•
41
•
•
The test page that prints is similar to the one shown below:
In this example, in
alignment group A, 16
comes closest to
forming a straight line.
4
From each alignment group on the test page, find the
number under the alignment patter n that comes closest to
forming a straig ht line.
A
For example, in sample group
pattern that comes
closest to forming a straigh t line.
, the arrow points to the
42
•
•
•
Chapter 6
•
•
5
Enter the pattern numbers from the printed tes t page that
come closest to forming a straight line:
a
If aligning from the co ntrol panel, use the Up/Down
buttons to change the valu e for the displayed letter.
Press Menu to move to the next letter.
b
If alignment was initiated from the PC, then enter the
numbers for all the patterns into the Align Cartridges
dialog box, then click
OK
..
Cyan, magenta,
yellow, and
black purge
lines (shown
here in black
and white) print
when ink is
forced through
the print
nozzles to
unclog them. If
any of these
colors do not
print, you may
need to replace
your print
cartridge.
Cleaning print nozzles
1
Load plain paper in the printer.
2
From the Control Program’s
Clean Print Nozzles
3
Alternatively, you can use the front panel to clean the
. For help, see page 39.
cartridges:
a
Press the
b
Press the
Setup
Menu
button.
button until
appears.
c
Press the
Start/Yes
The printer feeds a sheet of paper and prints a nozzle
test pattern similar to the one below:
Cartridges
button.
tab, select
Cartridge Clean?
Broken lin es at
the top of the
page indicate
clogged nozzles.
Unbroken lines at
the bottom of the
page indicate the
nozzles were
cleaned.
Maintaining y our A3000
Compare the diagonal line above the printed bars to the
4
diagonal line below the printed bars. Look for a break
in the diagonal lines above the printed bars. A broken
line indicates clogged nozzles. If the bottom line still
has breaks, run the test up to two more times.
• If the print quality is satisfactory after running the
test three times, the print nozzles are clean. You
do not need to complete the remaining steps.
Maintaining your A3000
•
•
•
43
•
•
• If the print quality of both lines is not satisfactory
after running the test three times, wipe the print
cartridge nozzles. For help, see the next section.
Wiping print nozzles and contacts
If print quality does not improve after cleaning the print
nozzles (see page 43), you may need to wipe dried ink from
the nozzles.
The nozzles are located on the bottom of the ink cartridge.
To desolve any dried ink, hold a damp cloth agains t the
nozzles for about three (3) seconds. Gently blot and allow
to dry.
To clean the contacts on the back of the cartridge, gent ly
blot with a damp cloth and allow to dry before r e placing.
Preserving print cartridges
To ensure the longest life fro m your print cartridges and
optimum performance from your A3000:
•
Keep a new print cartridge in its packaging until you are
ready to install it.
44
•
•
•
Chapter 6
•
•
•
Do not remove a print cartridge except to replace, clean,
or store it in an air-tight container. The print cartridge
will not print correctly if removed from the A3000 and
left exposed for an extended period of time.
•
If a print cartridge runs out of ink, leav e the empty
cartridge in the A3000 until you are ready to replace it.
Printing with one of the print cartridge c a rriers empty
may reduce the life o f your printer.
Compaq does not recommend the use of refilled cartridges.
Refilling cartridges can affect print quality and cause
damage to the A3000. For best results, use Compaq
recommended supplies. Compaq’s Limited Warranty does
not cover repair of failures or damage caused by a refilled
cartridge.
Unlocking and locking the scanner
When the A3000 is shipped, the scann er i s l ock ed to
prevent movement and possible damage. Before you
can use the scanner or make copies, it must be
unlocked.
To unlock or lock the scanner:
1
Turn the power Off by pressing the
2
Open the front door.
3
In the upper-left hand corner there is a sliding lever:
a To unlock the scanner, push the lever inward
(away from you) until it stops.
- or -
Power
button.
Maintaining y our A3000
Note:
Caution:
b
To lock the scanner, pull the lever toward you until
it stops.
4
Press the
The scanner should be locked during transportation or
shipping.
Power
button to turn the p ower back On.
Cleaning the scanner glass
Over time, the scanner glass may become dirty. To
ensure the best quality scans, wipe the scanner glass
with a soft clean cloth to remove dust or other debris.
Never put wa ter or spray glass cleaner directly on the
scanner glass! If you need to remove a stubborn smudge,
slightly dampen you r clo th with wa ter or glass clea ner first,
then apply only the cloth to the glass.
Maintaining your A3000
•
•
•
45
•
•
Preparing the A3000 for shipment
If you need to transpor t or ship the A3000, please make
sure you:
•
Remove both print cartr idges. For instructions, S ee
“Installing or replacing print cartridges” on page 40.
•
Lock the scanner. For instructions, See “Unlocking and
locking the scanner” on pag e 45.
•
Place the unit in its original packaging. If that is not
possible, use a large box and plenty of packing material.
•
Remember to reinstall the pri nt cartridges after
unpacking.
46
•
•
•
Chapter 6
•
•
7
Troubleshooting
This section presents procedures for resolving
operational errors, and explains what you can do to
solve them. Select a category from the list in the left
margin that best describe s your problem.
When your A3000 is not working prop erly, first make
sure that:
•
The power supply is plugged into the A3000 an d a
properly gr ou nded electrical o ut l e t.
•
The power is turne d On .
•
The USB cable is plugg e d into the A3000 and your
computer.
Prints slowly or doesn’t print
Yo ur A3000 and your computer may not be able to
communicate properly. The following events also
indicate communications problems:
T rouble shooting
•
Print cartridge ink level indi c a to r s on the Status or
Cartridges ta bs of the printer’s Control Program are
shaded.
•
Error messages (such as Paper Out) and job progress
information do not display on your computer screen.
•
The Settings Utility icon displays a red “X”.
Before proceeding, verify that:
•
The software is installed correctly. For help, see
“Installing the s oftware” on page 4.
•
The USB cable is securely attached to both the
A3000 and the personal computer.
Troubleshooting
•
•
•
47
•
•
•
The A3000 is plugged in and turned On.
•
You r printer port is set to a USB port. To check your
printer port and change it if necessary:
1 From the File menu of your software application,
select Print.
2 Check your printer port in the Where area.
If you are still e x p e r ie n c in g problems:
3 Unplug the power cable from the A3000, wait 10
seconds, and plug it back in.
4 Restart Windows.
A blank page ejects after appearing to print
•
Make sure your ink cartridges are installed.
•
Make sure you have removed the transparent tape
covering the bottom of the ink cartridges. For help, see
page 40.
•
Make sure your Compaq A3000 is set as the default
printer.
Prints very slowly
If you are printing photos or your docu ment contains
graphics, it may take lo nger to print than regular text.
48
•
•
•
Chapter 7
•
•
•
Close any open applications not in use.
•
Decrease your print qua lity setting.
•
Consider purchas ing more memory, or increasing the
virtual memory for your computer.
Does not print, or printer is offline
Make sure:
•
The printer is turned On and the paper is loaded
correctly.
•
The USB cable is securely connected
.
•
The A3000 is set as the defa ult printer.
•
The print jo b is not being he ld or paused in the print
queue. To check the printer status:
1 From the Printers folder, double-click the
Compaq A3000
2 Click the Printer menu and make sure no
check mark appears next to the Pause
Printing option.
•
Print a test page. If the test page prints, the printer is
functioning prop erly. Check your application.
Test page does not print
Make sure:
•
Your in k cartridges are properly installed, (see
page 40).
•
The A3000 is set as the defa ult printer.
Paper misfeeds or jams
This section describes ways to fix paper misfeeds and
paper jams.
T rouble shooting
icon.
Paper misfeeds or multiple sheets feed
Make sure:
•
You a re using a paper recommended for inkjet
printers.
•
You do not force the paper down in to the A3000
when you load it. Align the top of the paper with the
paper alignment gui des on the paper support.
•
You do not load too much paper in the sheet feeder.
Depending on the thickness of your paper, the sheet
feeder can hold up to 100 sheets of paper.
Troubleshooting
•
•
•
49
•
•
•
The back sheet feeder tray is securely latched on both
sides. If you are not sure, open the tray by pressing on
both latches, and then close it again by snapping the tray
back into place.
•
The left paper guide does not cause the paper to bow in
the sheet feeder, and that it also prevents the paper from
moving side to side.
•
The A3000 is on a flat, level surface.
There is a paper jam
Try removing the paper from the sheet feeder. If the paper
is lodged too far int o the A3000 and cannot be re moved:
a
Press the Power button to turn the unit Off.
b
Pull firmly on the paper to remove it. If you cannot
reach the paper, lower the front cover and pull the
paper out.
c
Close the fr on t c over .
If the paper has jammed in the paper input tray:
a
Open the tray by pressing down on both lat c hes. For
help lowering the tray, See “Loading paper” on
page 17.
b
Lowering the tray should give you enough access to
reach the paper.
c
Close the the paper input tray by snapping it into place.
d
Press the Power button to turn the A3000 On.
e
Resend your document to print.
50
•
•
•
Chapter 7
•
•
Envelopes or specialty papers do not feed
If regular paper feeds without problems, make sure:
•
You are loadi ng the env elopes correctly. For help, see
“Loading specialty papers” on page 21.
•
You are usi ng a supported envelope size, and it i s
selected in Printer Properties.
•
Your application is designed to print envelopes.
Check the user documentation that came with your
application.
Document prints w ith po or quality
This section describes ways to solve printing mistakes
and problems wi th poor print quality .
Print quality is poor at the edge of page
The A3000 cannot print in the extreme margins of a
page. Use these minimum settings:
•
Left and right margins:
6.35 mm (0.25 in.) each for all paper sizes except A4
For A4 size paper - 3.37 mm (0.133 in.) each
•
Top and bottom margins:
Top - 1.7 mm (0.067 in.)
Bottom - 12.7 mm (0.5 in.), and 0. 75 in. for color
Vertical straight lines are not smooth
To improv e t he print quality of vertical s t ra i ght lines in
tables, borders, a nd graphs:
T rouble shooting
•
Select a higher print quality setting.
•
Test the cartridge alignment. For help, see page 41.
•
Clean the print nozzles. For help, see page 43.
Print is too dark or smudged
Make sure:
•
The Paper Type setting in the Printer Properties
matches the pap e r ty pe lo a de d .
•
The paper is str a ig ht an d unwrinkled.
•
The ink is dry before y ou handle the paper.
Troubleshooting
•
•
•
51
•
•
•
The print quality setting is appropriate for the paper
type. If you are printing on regular paper, select Black
Normal or Colo r Normal.
•
The print nozzles are clean . For help, see page 43.
Printed pages have alternating bands of light
and dark print (intermittent printing)
•
Make sure Enable Buffer Mode is selected on the
Options tab of the Control Program.
•
Select the High 1200dpi Print Quality setting on the
Document/Quality tab of Printer Properties.
•
Your printer may have communications problems. For
help, see page 47.
The selected printer settings changed
•
When you change printer settings from your application,
the settings apply only to the specific docume nt you
opened with that application. To make the settings apply
to all documents, change the settings from Windows or
the Settings Utility. For more information, see page 19.
•
The settings in your application may override the Printer
Properties settings. Check the documentation that came
with your application for more information.
52
•
•
•
Chapter 7
•
•
Printed colors differ from colors on the screen
•
Check the ink level graphic on the Cartridges tab of the
Control Program. An ink cartridge may be out of ink or
low on ink.
•
Use a different brand of paper. Every paper brand
accepts ink differently and prints wit h slight color
variations.
•
Clean the print nozzles. For help, see page 43.
Colors on the printout are faded
•
Check the ink level graphic on the Cartridges tab of
the Control Program. Your print cartridge may be
low on ink.
•
Clean the print nozzles. For help, see page 43.
•
Wipe the print nozzles and contacts if the colors still
seem faded. For he lp, see page 44.
Transparencies, photos, and envelopes
This section describ e s ways of solving problems with
transparencies, photos, or envelopes.
Envelopes or specialty papers do not feed
For help, see page 50.
Glossy photo papers or transparencies stick
together
•
Remove each page as it exits the printer and allow it
to dry before stac king.
•
Use a transparency or photo paper designed for an
inkjet printer.
T rouble shooting
Transparencies or photos contain white lines
•
From the Printer Prop erties, select the High Quality
1200dpi setting.
•
Your print nozzles may need cleaning. For help, see
page 43.
Troubleshooting
•
•
•
53
•
•
Error messages
For some problems, an error message will be displayed on
the A3000 LCD. These messages, and their possible
solutions, are described below.
PAPER JAM
For help, see “Paper misfeeds or jams” on page 49.
ADD CARTRIDGES
No cartridges are installed. Open the front cover and install
new cartridges. For help , see "Installing or replaci ng print
cartridges"on page 40
INK LOW
You r pr int cartridge is running out of ink. Purchas e a new
print cartridge.
SYSTEM BUSY
An alignment or cleaning page is being printed, or other
system maintanence is bein g performed. Wait for the task
to complete before starti ng a new job.
54
•
•
•
Chapter 7
•
•
MEMORY FULL
No more copy jobs will be started until the memo ry
becomes available. Your A3000 can queue many copies
ahead of the printer. Wait until some of the pages have
completed printin g before copying more pag es.
PROGRAM SCAN T Os
The Scan To menu is created by your computer. If the
A3000 has not been attached to a PC with the Settings
Utility installed, the Scan To menu will be blank.
•
Make sure the USB cable is connected and the A3000
software has been installed.
•
Run the A3000 Settin gs Utility. If it is already
running, right-click on the icon in the system tray
and select
Shutdown
before running it again.
For help in programm ing your Scan To menu, See
“Scan To Menu” on page 13.
WAITING FOR PC
You have initiated a task that requires assistance from
the PC, such as pressing the Scan button. The A3000 is
waiting for the PC to wake up or become avail able.
It will wait for approximately two min utes. To stop
waiting before the timeout occurs , pre ss the Cancel
button.
PC NOT AVAILABLE
You have initiated a task that requires assistance from
the PC, but the PC was not available. Make sure:
You r P C is On and is not in suspend mode. If you are
unsure, move the mouse. If you can see your mou se
moving, your PC is available.
The USB cable is connected to both the A3000 and
your computer.
T rouble shooting
PAPER OUT
You have run out of paper. For help, see “Loading
paper” on page 17
POWER DOWN ERROR
You must remove the power plug from the back of the
A3000 to clear this error. After unplugging the power
cord, follow these steps:
•
Open the front door.
•
Check for paper jams or other obstructions.
Troubleshooting
•
•
•
55
•
•
•
Make sure the ink cartridges are correctly installed and
snapped into place.
•
Verify the scanner lock (on the left) is in the unlocked
position.
•
Close the front access door.
•
Open the back paper in put tray by pressing down on
both latches. Clear any paper jams and close the tray
again.
•
Plug the power cord back in.
WARM UP
This is not an error. The scanner lamp is warming up after a
period of inactivity and will take less than a minute to
complete. Once the sc anner is warm, your job will be
performed...no action is required.
UNLOCK SCANNER
When shippi ng or tra nsporting t he A3000, t he scanne r must
be locked. To use the scanner, however, it must be in the
unlocked position. Turn the power off, unlock the scanner,
and turn the power back on. See “Unlocking and locking
the scanner” on page 45.
56
•
•
•
Chapter 7
•
•
SCAN MOTOR ERR OR
Most likely the scanner is locked. Follow the procedure
above for the
UNLOCK SCANNER
message.
PRINTER ERROR: ##
You should solve this error in the same m a nner as the
POWER DOWN ERROR
If you are still experiencing difficulty after following those
steps, try removing one cartridge at a time to see if the
message goes away. If it does, try replacing the cartridge
with a new one.
previously described.
Appendix
Appendix
This section contains
information about:
• Notices
• Safety information
Electronic
emission notices
Federal
Communications
Commission (FCC)
compliance
information
statement
This equipment has been
tested and found to co mply
with the limits for a Class B
digital device, pursuant to
Part 15 of the FCC Rules.
Operation is subject to the
following two conditions: (1)
this device may not cause
harmful interference, and (2)
this device must ac cept any
interference received,
including interference that
may cause undesired
operation.
The FCC Class B limits are
designed to provide
reasonabl e prot ectio n agains t
harmful interference in a
residential installation. This
equipment ge nerates, uses
and can radiate radio
frequency energ y and, if not
installed and used in
accordance wi t h t h e
instructions, may cause
harmful interference to radio
communications. However,
there is no guarantee that
interference will not occur in
a particular ins t allation. If
this equipment does cause
harmful interference to radio
or television reception,
which can be determ i ned by
turning the equipment off
and on, the user is
encouraged to try to correct
the interference by one or
more of the following
measures:
• Reorient or relocate the
receiving antenna.
• Increase the separation
between the equipm ent
and receiver.
• C onnect the equipm ent
into an outlet on a circuit
different from that to
which th e receive r is
connected.
• C onsult your point of
purchase or service
representative for
additional sugges ti ons.
The manufacturer is not
responsible for any radio or
television interference
caused by using oth er than
recommended cables or by
unauthorized changes or
modifications to this
equipment. Unauthorized
changes or modifications
could void the user's
authority to operate this
equipment.
To assure compliance with
FCC regulations on
electromagnetic interference
for a Class B com puting
device, use a prop er ly
shielded an d grou nde d cabl e.
Use of a substitute cable not
properly shielded and
grounded may result in a
violation of FCC regulat i ons .
Any questions regarding this
compliance information
statement sho ul d be directed
to:
Compaq Computer Corp ora t ion
P. O. Box 692000
Mail Stop 510101
Houston, Texas 77269-200 0
Or, call (281) 514-3333
Service and
Support
Please refer to your Limited
Warranty Statement for
information on how to obtain
service and support for your
product.
Appendix
•
•
•
57
•
•
Industry Canada
compliance statement
This Class B digital apparatus
meets all requirements of the
Canadian Interference-Causing
Equipment Regulations.
Avis de conformité aux
normes d’Industrie
Canada
Cet appareil numérique de la
classe B respecte toutes les
exigences du Règlement sur le
matériel brouilleur du Canada.
European Community
(EC) directives
conformity
This product is in conformity
with the protection
requirements of EC Council
directives 89/336/EEC and
73/23/EEC on the
approximation and
harmonization of the laws of
the Member States relating to
electromagnetic compatibility
and safety of electrical
equipment designed for use
within certain voltage limits.
A declaration of conformity
with the requirements of the
Directive has been signed by
the the assigned parties within
Compaq Computer
Corporation.
This product satisfies the Class
B limits of EN 55022 and
safety requirements of EN
60950.
•
•
•
Appendix
58
•
•
Japanese VCCI Notice
The United Kingdom
Telecommunications
Act 1984
This apparatus is a pproved un der
the approval number
NS/G/1234/J/10 000 3 for the
indirect connectio ns to the public
telecommunic ations systems in
the United Kingdom.
Energy Star
The EPA ENERGY STAR
Computers program is a
partnership effort with
computer manufa cturers to
promote the introduction of
energy-efficient products and
to reduce air pollution caused
by power generation.
Companies participating in this
program introduce personal
computers, printers, monitors,
or fax machines that power
down when they are not being
used. This feature will cut the
energy used by up to 5 0
percent. Compaq is proud to be
a participant in this program.
As an Energy Star Partner,
Compaq Computer
Corporation has determined
that this product meets the
Energy Star guidelines for
energy efficiency.
Power supply
information
If your power sup pl y fails,
replace it with the Compaq
replacement part or other UL
LISTED Direct Plug-In Power
Unit mark ed “Class 2 " and rated
30 Vdc at 830 mA.
Safety information
• If your product is NO T
marked with this symbol ,
it MUST be connected to an
electrical outlet that is
properly grounde d.
• T he power cord must be
connected to an el ect rical
outlet that is near the product
and easily accessible.
• Refer service or repairs, ot he r
than those described in the
operating instructions, to a
professional service person.
• T his product is designed,
tested, and approved to meet
strict global safety standards
with the use of specific
authorized components. The
safety features of some parts
may not always be obvious.
The printer manufacturer is
not responsibl e for the use of
other replacem ent parts.
Index
Index
A
about the software 2
add cartridges 54
add new hard war e w izar d 4
aligning
cartridges
applications
scan to
arrow buttons 7
41
15, 37
B
banding 52
banner paper
21
loading
settings 23
beeps
while copying
black copy button 7
blank page 48
BMP file
defined
buttons
described
25
15
7
C
cancel
add new hardware
cancel button 7
cards
21
loading
settings 22
cartridge
part numbers
4
40
cartridges
41
aligning
installing 40
preserving 44
refilling 44
removing 40
replacing 40
CD
software
cleaning
print nozzles
scanner glass 45
color copy button 7
connecting
USB cable
connection
power
USB 5
contacts, print nozzle 44
contrast
copy
scan 16
control panel 6, 7
Control Program
accessing
using 39
copy
contrast
default mode 12
paper size 29
paper type 12
quality 12, 28
copy paper
size
copy settings
defaults
2
43
47
5
12, 29
19
12, 29
30
11
copying 25
basic 27
multiple 27
thick items 26
thin documen ts 26
while printing 25
cover
removing
custom paper
loading
settings 22
26, 32
21
D
default
copy contrast
copy mode 12
copy quality 12
copy settings 11
paper type 12
print settings 11
scan settings 13
default settings 9, 16, 22
document
positioning
printing 18
properties 20
door
6
front
down button 7
12
25, 31
E
email 13, 36
required software 16
scan to 14
supported programs 14
Index
•
•
•
59
•
•
Energy Star 58
entry
15
scan to
envelopes
loading
21
settings 22
error
add cartridges
ink low 54
memory full 54
paper feeding 50
paper jam 50, 54
paper out 55
PC not available 55
power down 55
printer 56
printer offline 48
printing 47
program scan tos 54
scan motor 56
system busy 54
unlock scanner 56
waiting for PC 55
warm up 56
error messages
troubleshooting
exit tray
extending
6
F
file types
15
defined
supported scan to 15
filenames
of scanned files
foils
21
loading
settings 23
folder
scanning
form feed button 7
front door 6
35
54
54
13, 35
G
glass
cleaning
glossy paper 30
greeting cards
loading
settings 22
guide
paper
45
21
17
I
icon
10, 47
red X
images
size of scanned
improving print quality 41
index cards
loading
settings 22
ink cartridge s
installing
ink low 54
input tray 6, 17
installing
print cartridge
software 4
intermittent printing 52
iron-on transfers
loading
settings 23
34
21
40
40
21
J
jam
49, 50, 54
paper
Japanese VCCI notice 58
JPG
15
defined
L
lamp
27, 33
scanner
latches
input tray
LCD
error messages
location 7
left cartridge 40
loading
banner paper
custom paper 21
envelopes 21
iron-on transfers 21
paper 17
specialty papers 21
transparencies 21
location
of buttons
of cartridges 40
of components 6
of power connector 5
of USB connector 5
locking
scanner
17
21
7
45
M
MAPI 36
margins
minimum
Media Browser 3
memory full 54
menu
scan to
menu button 7
message
add cartridges
ink low 54
memory full 54
paper jam 54
paper out 55
PC not available 55
power down error 55
51
13, 15
54
54
60
•
•
•
•
•
Index
printer error 56
printer offline 48
program scan tos 54
scan motor error 56
system busy 54
unlock scanner 56
waiting for PC 55
warm up 56
misfeeds
49
paper
mode
default copy
monitor icon 9, 10, 19
multiple copies 27
my pictures 14
12
N
name
of scanned files
no button 7
notices
Energy Star
Japanese VCCI 58
safety information 58
nozzles
cleaning
wiping 44
35
58
43
O
OCR 3
opening
front cover
input tray 17
operating systems
supported
40
3
P
page
48
blank
paper
copy size
29, 30
copy type 12
feed problem 50
jam 50, 54
loading 17
misfeeds 49
properties 20
specialty
banner paper
cards 21
envelopes 21
iron-on 21
photo paper 21
types 30
paper guide 17, 18
paper out 55
papers
specialty settings
part numbers
of cartridges
PC not available 55
photo paper
problems
settings 22
positioning
document
positioning document 31
postcards
21
loading
settings 22
power
7
button
connection 5
power down error 55
preserving
cartridges
print
47
slow
print cartridges
wiping nozzles
print nozzles
cleaning
43
wiping 44
print quality
banding
52
different colors 52
faded colors 53
21
22
40
53
25
44
44
improving 41
missing colors 43, 52
smudged 51
too dark 51
troubleshooting 51
print settings
11
defaults
printer
2
driver
properties 19
printer error 56
printer offline 48
printing
cards
22
documents 18
envelopes 22
greeting cards 22
intermittent errors 52
printing pro b lems
color quality
faded colors 53
missing colors 43, 52
paper misfeeds 49
troubleshooting 47
program scan tos 54
properties
document
paper 20
printer 19
52
20
Q
quality
copy
12
improving print 41
of copies 28
of scanned text 36
properties 20
troubleshooting 51
quick setup 1
Index
Index
•
•
•
61
•
•
62
•
•
•
•
•
R
ReadIRIS 3, 16
red X 10, 47
refilling
cartridges
removing
cartridges
cover 26, 32
requirements
system
right cartridge 40
RTF
defined
S
safety information 58
saving
settings
scan 13
contrast 16
defaults 16
settings 13
scan button 7
using 34
scan motor error 56
scan to
applications
display name 15
email 14
entry 15
file types 15
menu 13
user folder 13
scan type 16
scanned filename s 35
scanner
cleaning glass
driver 2
lamp 27, 33
locking 46
settings 37
shipping 46
unlock 56
Index
3
15
10
44
40
15
45
unlocking 1, 31
unlocking and locking 45
warm up 27, 35, 56
scanning 31
image size 34
thick items 32
thin documents 31
to a folder 35
to applications 37
to email 36
while printing 31
with imaging utility 33
settings 13
banner paper 23
cards 22
copy 11
custom paper 22
envelopes 22
iron-on transfers 23
photo paper 22
print 11
saving 10
scanner 37
specialty papers 22
transparencies 23
window 10
settings utility
9
using
setup
1
quick
setup button 7
sheet feeder
17
locating
shipping
preparing for
scanner 46
size
copy paper
of scanned images 34
smudged printing 51
software
about
Control Program 39
installing 4
on CD 2
specialty papers 21, 22
46
29, 30
2
custom sized paper 21
transparencies 21
start button 7
starting
Control Program
supported
email programs
operating systems 3
system
requirements
system busy 54
19
14
3
T
test page
alignment
does not print 49
nozzle test pattern 43
thick items
copying
scanning 32
thin documents
copying
scanning 31
TIF
defined
transparencies
loading
problems 53
settings 23
transparency paper 30
tray
input
troubleshooting 47
color quality 52
doesn’t print 47
error messages 54
faded colors 53
missing colors 52
paper feed 50
paper jam 50
paper sticks together 53
print bands 52
print quality 51
slow print 47
42
26
26
15
21
17
TWAIN 37
defined 33
TXT
15
defined
types
30
paper
U
unlock scanner 56
unlocking
1, 31, 45
scanner
up button 7
USB
connection
USB cable
connecting
user folder 13
scan to 13
utilities 2
utility
settings
5
47
9
W
waiting for PC 55
warm up 56
of scanner 27, 35
window
main settings
Windows
supported versi ons
wiping
print nozzles
wizard
add new hardware
44
Y
yes button 7
Index
10
3
4
X
X
red
10, 47
Index
•
•
•
63
•
•
64
•
•
•
•
•
Index
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