Robustel GoRugged M1000 MP, GoRugged M1000 MP series, GoRugged M1000-MP2GA, GoRugged M1000-MP3HA, GoRugged M1000-MP2GB User Manual

GoRugged M1000 MP

Industrial Cellular Modem

1 RS-232 + 1 USB Host

User Guide

Guangzhou Robustel Technologies Co., Ltd.

www.robustel.com

Robustel GoRugged M1000 MP User Guide

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About This Document

This document provides hardware information of the Robustel M1000 MP Modem, including introduction,
installation and operation.

Copyright© 2018 Guangzhou Robustel Technologies Co., Ltd.

All rights reserved.

Trademarks and Permissions

is the trademark of Guangzhou Robustel Technologies Co., Ltd. All other trademarks and trade

names mentioned in this document are the property of their respective owners.

Disclaimer

No part of this document may be reproduced in any form without the written permission of the copyright owner.
The contents of this document are subject to change without notice due to continued progress in methodology,
design and manufacturing. Robustel shall have no liability for any error or damage of any kind resulting from the use
of this document.

Technical Support

Tel: [phone]
Fax: [phone]
Email: [e-mail]
Web: www.robustel.com

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Important Notice

Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data
may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data are rare
when wireless devices such as the modem is used in a normal manner with a well-constructed network, the modem
should not be used in situations where failure to transmit or receive data could result in damage of any kind to the
user or any other party, including but not limited to personal injury, death, or loss of property. Robustel accepts no
responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the
modem, or for failure of the modem to transmit or receive such data.

Safety Precautions

General

 The modem generates radio frequency (RF) power. When you use the modem, care must be taken on safety

issues related to RF interference as well as regulations of RF equipment.

 Do not use your modem in aircraft, hospitals, petrol stations or in places where using cellular products is

prohibited.

 Be sure that the modem will not be interfering with nearby equipment such as pacemakers and medical

equipment. The antenna of the modem should be kept away from computers, office equipment, home
appliance, etc.

 An external antenna must be connected to the modem for proper operation. Only use approved antenna with

the modem. Please contact authorized distributor to find an approved antenna.

 Always keep the antenna with minimum safety distance of 20 cm or more from human body. Do not put the

antenna inside metallic box, containers, etc.

 RF exposure statements

1. For mobile devices without co-location (the transmitting antenna is installed or located more than 20cm

away from the body of user and nearby person)

 FCC RF Radiation Exposure Statement

1. This Transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

2. This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment.

This equipment should be installed and operated with a minimum distance of 20 centimeters between the

radiator and human body.
Note: Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open.
Modem may be used at this time.

Using the Modem in Vehicle

 Check for any regulation or law authorizing the use of cellular devices in vehicle in your country before installing

the modem.

 The driver or operator of any vehicle should not operate the modem while driving.
 The device should be installed by qualified personnel. Consult your vehicle distributor for any possible

interference of electronic parts by the modem.

 The modem should be connected to the vehicle’s supply system by using a fuse-protected terminal in the

vehicle’s fuse box.

 Be careful when the modem is powered by the vehicle’s main battery. The battery may be drained after

extended period.

Protecting Your Modem

To ensure error-free usage, please install and operate your modem with care. Do remember the following:

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 Do not expose the modem to extreme conditions such as high humidity / rain, high temperature, direct sunlight,

caustic / harsh chemicals, dust, or water.

 Do not try to disassemble or modify the modem. There is no user serviceable part inside and the warranty

would be void.

 Do not drop, hit or shake the modem. Do not use the modem under extreme vibrating conditions.
 Do not pull the antenna or power supply cable. Attach/detach by holding the connector.
 Connect the modem only according to the instruction manual. Failure to do it will void the warranty.
 In case of problem, please contact authorized distributor.

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Regulatory and Type Approval Information
Table 1: Directives

2011/65/EC

Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011
on the restriction of the use of certain hazardous substances in electrical and
electronic equipment (RoHS)

2012/19/EU

Directive 2012/19/EU the European Parliament and of the Council
of 4 July 2012 on waste electrical and electronic equipment (WEEE)

Table 2: Standards of the Ministry of Information Industry of the People’s Republic of China

SJ/T
11363-2006

“Requirements for Concentration Limits for Certain Hazardous Substances in Electronic
Information Products” (2006-06).

SJ/T
11364-2006

“Marking for Control of Pollution Caused by Electronic Information Products”
(2006-06).

According to the “Chinese Administration on the Control of Pollution caused
by Electronic Information Products” (ACPEIP) the EPUP, i.e., Environmental

Protection Use Period, of this product is 20 years as per the symbol shown here, unless otherwise
marked. The EPUP is valid only as long as the product is operated within the operating limits
described in the Hardware Interface Description.
Please see Table 3 for an overview of toxic or hazardous substances or elements that might be
contained in product parts in concentrations above the limits defined by SJ/T 11363-2006.

Table 3: Toxic or Hazardous Substances or Elements with Defined Concentration Limits

Name of the Part
Hazardous Substances

(Pb)

(Hg)

(Cd)

(Cr (VI) )

(PBB)

(PBDE)

Metal parts

o o o o o

o

Circuit modules

x o o o o o Cables and cable assemblies

o o o o o o Plastic and polymeric parts

o o o o o

o

o:
Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is
below the limit requirement in SJ/T11363-2006.
x:
Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials for this
part might exceed the limit requirement in SJ/T11363-2006.

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Document History

Updates between document versions are cumulative. Therefore, the latest document version contains all updates
made to previous versions.

Date

Document Version

Change Description

Dec. 18, 2013

V1.0.0

Initial release

Jan. 4, 2015

V1.1.0

Updated information about:

 Package Contents
 SIM installation
 Power Supply

Mar. 19, 2015

V1.2.0

Updated information about:

 Safety Precautions
 Regulatory and Type Approval Information
 PIN Assignment
 LED Indicators
 Mount the Modem
 file format
 device pictures

May 13, 2015

V1.2.1

Updated information about:

 Regulatory and Type Approval Information
 picture for single-antenna device
 LED Indicators

Oct. 7, 2015

V1.2.2

Updated information about:

 cover image
 Package Contents
 antenna specifications

Nov. 8, 2015

v.1.2.3

Updated logo

Nov. 11, 2016

v.1.2.4

Updated information in 2.9 Power Supply
Updated figures with new logo

Jan. 20, 2017

v.1.2.5

Changed Tel number to [phone]
Changed CD information in Chapter 1.2

Jun. 6, 2017

v.1.2.7

Corrected the description of cellular interface in Chapter 1.3

Aug. 11, 2017

v.2.0.0

Updated the document template

Apr. 09, 2017

v.2.0.1

 Updated ordering information
 Updated serial port information
 Updated indicators’ status
 Updated PIN assignment
 Added AT command to dial model via USB port
 Other minor editorial changes

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Contents

Chapter 1 Product Overview ........................................................................................................................... 8

1.1 Key Features ............................................................................................................................................... 8

1.2 Package Contents........................................................................................................................................ 8

1.3 Specifications ............................................................................................................................................ 10

1.4 Dimensions ............................................................................................................................................... 12

1.5 Ordering Information ................................................................................................................................ 12

Chapter 2 Hardware Installation .................................................................................................................... 13

2.1 PIN Assignment ......................................................................................................................................... 13

2.2 LED Indicators ........................................................................................................................................... 14

2.3 USB Interface ............................................................................................................................................ 15

2.4 Insert or Remove SIM Card ....................................................................................................................... 16

2.5 Attach External Antenna (SMA Type) ........................................................................................................ 17

2.6 Mount the Modem ................................................................................................................................... 17

2.7 Connect the Modem to External Device ................................................................................................... 19

2.8 Power Supply ............................................................................................................................................ 19

Chapter 3 Modem Operation ........................................................................................................................ 20

3.1 AT Command Set ...................................................................................................................................... 20

3.1.1 Start SecureCRT ................................................................................................................................ 20

3.1.2 AT Command Examples .................................................................................................................... 22

3.2 Using Short Message Service .................................................................................................................... 22

3.2.1 Sending a Short Message .................................................................................................................. 22

3.2.2 Reading a Short Message ................................................................................................................. 23

3.2.3 Deleting a Short Message ................................................................................................................. 24

3.3 GPRS Connection ...................................................................................................................................... 24

3.3.1 Overview ........................................................................................................................................... 24

3.3.2 Windows GPRS Access ...................................................................................................................... 25

Chapter 4 Appendix ...................................................................................................................................... 36

4.1 GSM Alphabet ........................................................................................................................................... 36

4.2 Troubleshooting ........................................................................................................................................ 39

4.2.1 What should I do if the LED indicator doesn’t work? ....................................................................... 39

4.2.2 What should I do if the modem always keeps restarting? ............................................................... 39

4.2.3 What should I do if the serial port connection fails? ........................................................................ 39

4.2.4 What should I do if the modem receives the “No Carrier” message? ............................................. 40

4.3 Glossary .................................................................................................................................................... 41

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Chapter 1 Product Overview

1.1 Key Features

The Robustel Industrial Cellular Modem M1000 MP is a compact design cellular modem based on GSM/GPRS/EDGE/

UMTS/HSDPA/HSUPA/HSPA+ networks. It offers the state-of-the-art 2G/3G connectivity for machine to machine

(M2M) applications, providing users with reliable data transmission.

 Control via AT commands (Hayes 3GPP TS 27.007 and 27.005)
 Connecting TCP/IP and sending SMS via AT commands
 Supporting 1 x RS-232
 Supporting 1 x mini USB 2.0 high speed interface
 -40 to +85 °C extended operating temperature
 Robust industrial design (6 to 36V DC, desktop or wall mounting or DIN rail mounting)

1.2 Package Contents

Before installing your M1000 MP Modem, verify the kit contents as following.
Note: The following pictures are for illustration purposes only, not based on their actual sizes.

 1 x Robustel M1000 MP Industrial Cellular Modem (single/dual-antenna optional)

Single-antenna Dual-antenna

OR

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 1 x 2-pin 3.5 mm male terminal block for power supply

 1 x Quick Start Guide with download link of other documents or tools

Note: If any of the above items is missing or damaged, please contact your Robustel sales representative.

Optional Accessories (sold separately):

 2G/3G SMA cellular antenna (stubby/magnet optional)

Stubby antenna Magnet antenna

 Wall mounting kit

 35 mm DIN rail mounting kit

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 RS-232 serial cable (DB9 male to DB9 female)

 Mini USB cable

 AC/DC power adapter (12V DC, 1.0 A; EU/US/UK/AU plug optional)

1.3 Specifications

Cellular Interface

 Number of antennas: 2 (MAIN + AUX) or 1 (MAIN) optional
 Connector: SMA female
 SIM: 1 (3.0 V & 1.8 V)
 Standards: GSM/GPRS/EDGE/UMTS/HSDPA/HSUPA/HSPA+

GSM: max DL/UL = 9.6/2.7 Kbps
GPRS: max DL/UL = 86 Kbps
EDGE: max DL/UL = 236.8 Kbps
UMTS: max. DL/UL = 384/128 Kbps
HSDPA: max. DL/UL = 14.4 Mbps/384 Kbps
HSUPA: max. DL/UL = 14.4/5.7 Mbps
HSPA+: max DL/UL = 42/22 Mbps

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Serial Interface

 Number of ports: 1 x RS-232
 Connector: DB9 female
 Baud rate: 1200 bps to 115200 bps
 RS-232: RxD, TxD, RTS, CTS, GND

USB Interface

 Number of ports: 1 x mini USB
 Connector: Mini female
 Speed: 2.0 high speed up to 480 Mbit/s

Others

 Reset button: 1 x RST
 LED indicators: 1 x POWER + 1 x STATUS

Power Supply and Consumption

 Connector: 2-pin 3.5 mm female socket
 Input voltage: 6 to 36V DC
 Power consumption: Idle: 50 to 60 mA@12 V

Data link: 100 to 200 mA (peak) @12 V

Physical Characteristics

 Ingress protection: IP30
 Housing & Weight: Plastic, 90 g
 Dimensions: 85 x 75 x 28.5 mm
 Installations: Desktop, wall mounting and 35 mm DIN rail mounting

Certifications

 Approvals & Certificates: CE, RoHS, WEEE

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1.4 Dimensions

1.5 Ordering Information

Model

M1000-MP3PA

Modem Type

3G Modem

Antenna Number

2

Serial Port

1 x RS-232

Mini USB Port

1

Input Voltage

6 to 36V DC

Air Interface

GSM/GPRS/EDGE/
HSDPA/HSUPA

Frequency Bands*

B1, 2, 5, 8, 19

3G

2G

850/900/1800/1900 MHz

Operating Temperature

-40 to +85 °C

Relative Humidity

5 to 95% RH

*For more information about frequency bands in different countries, please contact your Robustel sales
representative.

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Chapter 2 Hardware Installation

2.1 PIN Assignment

PIN

RS-232

Terminal block

Direction

1

DCD

--

M1000 MP  Device

2

RXD

RXD

M1000 MP  Device

3

TXD

TXD

M1000 MP  Device

4

DTR

DT

M1000 MP  Device

5

GND

GND x 2

-- 6 DSR

--

M1000 MP  Device

7

RTS

RTS

M1000 MP  Device

8

CTS

CTS

M1000 MP  Device

9

RI

DR

M1000 MP  Device