Ricoh Pro C651ex, Pro C751ex Operating Instructions Manual

When the Machine Does Not Operate As Wanted
Troubleshooting When Using the Copy/Document Server Function
Troubleshooting When Using the Scanner Function
Clearing Misfeeds
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Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety
Information in "About This Machine" before using the machine.
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Troubleshooting
Operating Instructions
Documentation for This Machine
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TABLE OF CONTENTS
Documentation for This Machine.......................................................................................................................1
Manuals for This Machine.................................................................................................................................5
Notice..................................................................................................................................................................7
Important.........................................................................................................................................................7
How to Read This Manual.................................................................................................................................8
Symbols...........................................................................................................................................................8
Names of Major Items...................................................................................................................................8
Notes...............................................................................................................................................................8
1. When the Machine Does Not Operate As Wanted
Indicators..........................................................................................................................................................11
Attention Light...................................................................................................................................................13
Beep Alert.........................................................................................................................................................15
Checking Machine Status and Settings..........................................................................................................16
When an Indicator to the Right of a Function Key Is Lit.................................................................................19
When You Have Problems Operating the Machine.....................................................................................21
Adjusting the Color Registration......................................................................................................................27
Auto Color Calibration....................................................................................................................................28
Returning to the Previous Setting.................................................................................................................29
Adjusting the Image Position...........................................................................................................................31
Pausing Print When Using Finisher SR5030 or Booklet Finisher SR5040...................................................32
When the Output Z-folded Paper Is Less than the Stack Capacity..............................................................33
Finisher SR5030 or Booklet Finisher SR5040...........................................................................................33
Multi-Folding Unit........................................................................................................................................34
When the Output Letter Fold-out Paper Is Less than the Stack Capacity.....................................................35
When Large Size Paper Is Not Properly Aligned..........................................................................................37
When Coated Paper Is Not Properly Aligned...............................................................................................38
Using Thin Coated Paper............................................................................................................................38
Using Thick Coated Paper...........................................................................................................................39
When a Job Is Not Performed.........................................................................................................................41
2. Troubleshooting When Using the Copy/Document Server Function
Messages Displayed When Using the Copy/Document Server Function..................................................45
When You Cannot Make Clear Copies.........................................................................................................49
When You Cannot Make Copies As Wanted...............................................................................................52
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When Memory Is Full..................................................................................................................................57
3. Troubleshooting When Using the Scanner Function
Messages Displayed When Using the Scanner Function.............................................................................59
Messages Displayed on the Control Panel When Using the Scanner Function.....................................59
Messages Displayed on the Client Computer...........................................................................................66
When You Cannot Send Scanned Files.........................................................................................................69
When Stored Files Cannot Be Accessed...................................................................................................69
When Stored Files Cannot Be Edited.........................................................................................................69
When You Cannot Browse the Network to Send a Scan File..................................................................69
When the TWAIN Driver Cannot Be Started............................................................................................70
When S/MIME Cannot Be Used...............................................................................................................70
When You Cannot Send Scan Files Using WSD......................................................................................70
When Scanning Is Not Done As Expected....................................................................................................72
4. Clearing Misfeeds
Removing Jammed Paper................................................................................................................................75
Locating Jammed Paper..............................................................................................................................75
When A Is Displayed...................................................................................................................................78
When B1 Is Displayed.................................................................................................................................78
When B Is Displayed...................................................................................................................................79
When C Is Displayed...................................................................................................................................79
When D Is Displayed...................................................................................................................................80
When E Is Displayed...................................................................................................................................82
When N1 - N5 Is Displayed......................................................................................................................82
When N6 - N22 Is Displayed....................................................................................................................83
When P1 Is Displayed.................................................................................................................................85
When P2 - P3 Is Displayed.........................................................................................................................85
When Rb1 - Rb5 Is Displayed in the Case of Finisher SR5030..............................................................86
When Rb6 - Rb9 Is Displayed in the Case of Finisher SR5030..............................................................87
When Rb12 - Rb13 Is Displayed in the Case of Finisher SR5030.........................................................87
When Rb1 - Rb5 Is Displayed in the Case of Booklet Finisher SR5040.................................................88
When Rb6 - Rb9 Is Displayed in the Case of Booklet Finisher SR5040.................................................88
When Rb10 - Rb17 Is Displayed in the Case of Booklet Finisher SR5040............................................89
When U Is Displayed...................................................................................................................................90
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When V Is Displayed...................................................................................................................................91
When Z Is Displayed...................................................................................................................................91
Removing Jammed Staples..............................................................................................................................92
Finisher SR5030..........................................................................................................................................93
Booklet Finisher SR5040.............................................................................................................................94
Removing Punch Waste...................................................................................................................................96
Removing Staple Waste..................................................................................................................................97
5. Appendix
Trademarks.......................................................................................................................................................99
INDEX...........................................................................................................................................................101
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Manuals for This Machine
Read this manual carefully before you use this machine.
Refer to the manuals that are relevant to what you want to do with the machine.
• Media differ according to manual.
• The printed and electronic versions of a manual have the same contents.
• Adobe® Acrobat® Reader®/Adobe Reader must be installed in order to view the manuals as PDF files.
• A Web browser must be installed in order to view the html manuals.
About This Machine
Before using the machine, be sure to read the section of this manual entitled Safety Information.
This manual introduces the machine's various functions. It also explains the control panel, preparation procedures for using the machine, how to enter text, how to install the CD-ROMs provided, and how to replace paper, toner, staples, and other consumables.
Troubleshooting
Provides a guide for resolving common usage-related problems.
Copy and Document Server Reference
Explains Copier and Document Server functions and operations. Also refer to this manual for explanations on how to place originals.
Scanner Reference
Explains Scanner functions and operations.
Network and System Settings Reference
Explains how to connect the machine to a network and how to configure and operate the machine in a network environment. It also explains how to change System Settings, how to specify Adjustment Settings for Operators, and how to register information in the Address Book.
Paper Settings Reference
Explains how to make paper settings for each tray using the paper library, which contains optimum printing conditions. It also explains how to manually specify a paper size and type for a paper tray.
Security Reference
This manual is for administrators of the machine. It explains security functions that you can use to prevent unauthorized use of the machine, data tampering, or information leakage. For enhanced security, we recommend that you first make the following settings:
• Install the Device Certificate.
• Enable SSL (Secure Sockets Layer) Encryption.
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• Change the user name and password of the administrator using Web Image Monitor.
For details, see "Setting up the Machine", Security Reference.
Be sure to read this manual when setting the enhanced security functions, or user and administrator authentication.
Guide to Paper
Explains paper characteristics and methods for handling paper.
VM Card Extended Feature Settings Device Reference
Explains how to set up the extended features settings with the machine.
VM Card Extended Feature Settings Web Reference
Explains how to set up the extended features settings using Web Image Monitor.
• Manuals provided are specific to machine types.
• In addition to the above, manuals are also provided for the Printer function.
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Notice
Important
In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.
For good copy quality, the manufacturer recommends that you use genuine toner from the manufacturer.
The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office products.
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How to Read This Manual
Symbols
This manual uses the following symbols:
Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.
Indicates supplementary explanations of the machine’s functions, and instructions on resolving user errors.
[ ]
Indicates the names of keys on the machine's display or control panels.
Indicates instructions in book form.
Indicates instructions stored in a file on a provided CD-ROM.
Names of Major Items
Major items of this machine are referred to as follows in this manual:
• Auto Document Feeder ADF
• LCIT RT5060 (optional) Wide Large Capacity Tray (Wide LCT)
• Multi Bypass Tray BY5010 (optional) Multi bypass tray (Tray 6)
• Multi-Folding Unit FD5010 (optional) Multi-folding unit
Notes
Contents of this manual are subject to change without prior notice.
Colors on color keys or the color circle may differ slightly from the colors of actual copies.
Some illustrations in this manual might be slightly different from the machine.
Certain options might not be available in some countries. For details, please contact your local dealer.
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Depending on which country you are in, certain units may be optional. For details, please contact your local dealer.
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1. When the Machine Does Not Operate As Wanted
This chapter describes basic troubleshooting procedures that are applicable to all functions of this machine.
Indicators
This section describes indicators that appear on the display panel when the machine requires the user to clear misfeeds, add paper, or perform other troubleshooting procedures.
Display Panel Indicator
Indicator Status
: Misfeed indicator Appears when a misfeed occurs.
For details, see p.75 "Removing Jammed Paper".
: Original Misfeed indicator Appears when an original misfeed occurs.
For details, see p.75 "Removing Jammed Paper".
: Load Paper indicator Appears when paper runs out.
For details, see "Loading Paper", About This Machine
.
: Add Toner indicator Appears when toner runs out.
For details, see "Adding Toner", About This Machine
.
: Add Staple indicator Appears when staples run out.
For details, see "Adding Staples", About This Machine
.
: Waste Toner Full indicator Appears when the waste toner bottle is full.
Contact your service representative.
: Empty Hole Punch Receptacle
indicator
Appears when the hole punch receptacle is full.
For details, see p.96 "Removing Punch Waste".
: Empty Waste Staple Receptacle
indicator
Appears when the waste staple receptacle is full.
For details, see p.97 "Removing Staple Waste".
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Indicator Status
: Service Call indicator Appears when the machine is malfunctioning or requires
maintenance.
: Open Cover indicator Appears when one or more covers of the machine are
open.
1. When the Machine Does Not Operate As Wanted
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Attention Light
This section describes the names and functions of the attention light.
• Do not push or pull the attention light when installed to the machine. Doing so may result in damage or malfunction of the attention light or the machine.
CAL154
The attention light notifies the user by light when there is a paper jam or no paper is left.
The colors of the lamp and their meanings are as follows:
Lamp Status
The bottom lamp lights blue. Printing
The bottom lamp flashes blue. Scanning
The top lamp lights red. Error
(Example)
• Paper jam
• Out of paper
• Out of toner
• Memory overflow
Read the message on the display panel, and then take appropriate action.
Attention Light
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Lamp Status
The top lamp flashes yellow. Warning
(Example)
• Toner has nearly run out.
• Waste toner bottle is nearly full.
Read the message on the display panel, and then take appropriate action.
1. When the Machine Does Not Operate As Wanted
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Beep Alert
This section describes the different beep patterns that the machine emits to notify users of various events and conditions.
Beep pattern Meaning Cause
Single short beep Panel/screen input
accepted.
A key on the control or display panels was pressed.
Short, then long beep Panel/screen input rejected. An invalid key was pressed on the
control or display panels, or the entered password was incorrect.
Single long beep Job completed successfully. A Copier/Document Server job has
finished.
Two long beeps Machine is ready for use. The machine has fully warmed up or has
revived from Energy Saver mode and is ready for use.
Five long beeps Soft alert An auto reset was performed through the
simplified display of the Copier/ Document Server function or the Scanner function.
Five long beeps repeated four times.
Soft alert An original has been left on the exposure
glass or a paper tray is empty.
Five short beeps repeated five times.
Strong alert The machine requires user attention
because paper has jammed, the toner needs replenishing, or other problems have occurred.
• You cannot stop the beeping. If covers are opened and closed repeatedly when clearing paper jams or adding toner, beeping might continue even after the machine has returned to normal status.
• You can specify to enable or disable beep alerts. For details, see Panel Key Sound in "General Features", Network and System Settings Reference .
Beep Alert
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Checking Machine Status and Settings
This section describes how to check the machine's system status.
Maintenance Info
You can check the following items under [Maintenance Info]:
• [Remaining Toner]
Displays the amount of remaining toner.
• [No Staples]
Displays whether there are staples remaining.
• [Waste Staple Recept. Full]
Displays whether the waste staple receptacle is full.
• [Punch Receptacle Full]
Displays whether the hole punch receptacle is full.
• [Paper Tray]
Displays the paper type and size loaded in the paper trays.
• [Output Tray Full]
Displays whether the output tray is overloaded.
• [Paper Misfeed]
Displays state of and solutions for paper misfeeds.
• [Original Misfeed]
Displays state of and solutions for original misfeeds.
• [Cover Open]
Indicates the cover that is open.
Data Storage
You can check the following items under [Data Storage]:
• [HDD Remaining Memory]
Displays the amount of available hard disk drive memory.
• [HDD File(s)]
Displays the total number of jobs stored on the hard disk drive.
• [Memory Erase Status]
Displays the state of the memory data.
Machine Address Info
You can check the following items under [Machine Address Info]:
1. When the Machine Does Not Operate As Wanted
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• [Machine IPv4 Address]
Displays the machine's IPv4 address.
• [Machine IPv6 Address]
Displays the machine's IPv6 address.
[Manual Configuration Address] displays the IPv6 address configured manually.
Inquiry
You can check the following items under [Inquiry]:
• [Machine Repairs]
Displays the machine number and contact number that are required for service.
• [Sales Representative]
Displays the sales representative's telephone number.
• [Supply Order]
Displays the contact number for placing orders for supplies.
• [Supply Details]
Displays the types of toner, staples, and other supplies for this machine.
1. On the display panel, press [System Status].
2. Press each tab, and then check the contents.
Checking Machine Status and Settings
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3. After checking the information, press [Exit].
• [No Staples], [Waste Staple Recept. Full], [Punch Receptacle Full], [Output Tray Full], [Paper Misfeed], [Original Misfeed], and [Cover Open] appear on the [Maintenance Info] tab only when these errors occur.
• Depending on the security settings, the [Machine Address Info] tab might not be displayed.
• For details about how to locate and remove misfeeds, see p.75 "Removing Jammed Paper".
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When an Indicator to the Right of a Function Key Is Lit
When an indicator to the right of a function key is lit, press the corresponding function key. Then, follow the instructions displayed on the control panel.
The following illustration shows the indicator of the copy function key as an example.
CDN043
If a function error occurs, check the message that appears on the control panel, and then see p.45 "Messages Displayed When Using the Copy/Document Server Function" or p.59 "Messages Displayed When Using the Scanner Function".
The following table explains problems that cause the indicator to light.
Problem Causes Solutions
Documents and reports do not print out.
The paper output tray is full. Remove prints from the tray.
Documents and reports do not print out.
There is no paper left. Load paper. See "Loading Paper",
About This Machine .
An error has occurred. The function is not working
properly.
Check the displayed message, and then take an appropriate action. See p.45 "Messages Displayed When Using the Copy/Document Server Function" or p.59 "Messages Displayed When Using the Scanner Function".
You can use the other functions as normal.
When an Indicator to the Right of a Function Key Is Lit
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Problem Causes Solutions
The machine is unable to connect to the network.
A network error has occurred.
• Check the displayed message, and then take an appropriate action. See p.45 "Messages Displayed When Using the Copy/Document Server Function" or p.59 "Messages Displayed When Using the Scanner Function".
• Check that the machine is correctly connected to the network, and that the machine is correctly set. For details about how to connect the network, see "Interface Settings", Network and System Settings Reference .
• Contact the network administrator.
• If the indicator is still lit even after trying to solve the problem as described here, contact your service representative.
1. When the Machine Does Not Operate As Wanted
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When You Have Problems Operating the Machine
This section describes common problems and messages. If other messages appear, follow the instructions displayed.
Problem Causes Solutions
The operation switch indicator continues blinking and does not turn off when pressed.
This occurs in the following cases:
• The ADF is open.
• The machine is communicating with external equipment.
• The hard disk is active.
• The machine is cooling down.
Check if the machine is communicating with external equipment.
The display is off. The machine is in Energy
Saver mode.
Press the [Energy Saver] key to cancel Energy Saver mode.
The display is off. The operation switch is turned
off.
Turn on the operation switch.
Nothing happens when the operation switch is turned on.
The main power switch is turned off.
Turn on the main power switch.
"Please wait." appears. This message appears when
you turn on the operation switch.
Wait for a while. If the machine does not get ready in two minutes, contact your service representative.
"Please wait." appears. This message appears when
the machine is warming up.
• Wait for a while. If the machine does not get ready in 10 minutes, contact your service representative.
• Wait until the message disappears. Do not turn off the main power switch while the message is showing.
When You Have Problems Operating the Machine
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Problem Causes Solutions
"Please wait." appears. This message appears when
you change the toner cartridge.
Wait for a while. If the message does not disappear in two minutes, contact your service representative.
"Memory is full. Do you want to store scanned file?" appears.
The scanned originals exceed the number of sheets/pages that can be stored on the hard disk.
• Press [Store File] to store pages that have been scanned. Delete unnecessary files with [Delete File].
• Press [No] if you are not storing pages that have been scanned. Delete unnecessary files with [Delete File].
"Self checking..." appears. The machine is performing
image adjustment operations.
The machine may perform periodic maintenance during operations. The frequency and duration of maintenance depends on the humidity, temperature, and printing factors such as number of prints, paper size, and paper type. Wait for the machine to get ready.
The user code entry screen is displayed.
Users are restricted by User Code Authentication.
Enter the user code (up to eight digits), and then press [OK].
The Authentication screen appears.
Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set.
Enter your login user name and login password. For details, see "When the Authentication Screen is Displayed", About This Machine .
"Authentication has failed." appears.
The entered login user name or login password is not correct.
Inquire the user administrator for the correct login user name and login password.
"Authentication has failed." appears.
The machine cannot perform authentication.
Contact the administrator.
"You do not have the privileges to use this function." continues to be displayed even though you have entered a valid user name.
The logged in user name does not have permission for the selected function.
Contact the administrator about the permission for the required function.
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Problem Causes Solutions
An error message remains, even if misfed paper is removed.
• When a misfeed message appears, it remains until you open and close the cover as required.
• Paper is still jammed in the tray.
Remove misfed paper, and then open and close the cover. For details, see p.75 "Removing Jammed Paper".
Original images are printed on the reverse side of the paper.
You may have loaded the paper incorrectly.
Load paper correctly. Load paper into the paper tray with the print side down. Load paper into the Wide LCT or multi bypass tray with the print side up.
Misfeeds occur frequently. The side or end fences of the
paper trays may not be set properly.
• Remove misfed paper. For details, see p.75 "Removing Jammed Paper".
• Check the side or end fences are set properly. Also, check the side fences are locked. For details, see "Changing the Paper Size", About This Machine .
Misfeeds occur frequently. Paper of undetectable size
has been loaded.
• Remove misfed paper. For details, see p.75 "Removing Jammed Paper".
• When paper is loaded which cannot be detected automatically, the user must set the paper size on the display panel. For details, see "Changing to a Size That Is Not Automatically Detected", About This Machine .
Misfeeds occur frequently. There is a foreign object on
the finisher tray.
• Remove misfed paper. For details, see p.75 "Removing Jammed Paper".
• Do not place anything on the finisher tray. It may cause a paper jam.
When You Have Problems Operating the Machine
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Problem Causes Solutions
Misfeeds occur frequently. The staple cartridge is not set
correctly.
Set the staple cartridge properly. The Booklet Finisher SR5040 requires the saddle stitch staple cartridge. For details about how to add staples, see "Adding Staples", About This Machine .
Misfeeds occur when printing to envelopes.
The envelopes are curled. • Make sure you fully flatten curled
envelopes before you load them. Do not stack envelopes over the limit mark on the paper tray.
• If misfeeds still occur after the envelopes have been flattened, load envelopes on the Wide LCT one at a time and print them individually.
• For details about how to load envelopes, see "Envelopes", About This Machine .
Misfeeds occur when printing to envelopes.
You printed envelopes with a non-rectangular flap when [Skew Detection] was set to [On].
Make sure you set [Skew Detection] to [Off] when printing envelopes with a non-rectangular flap.
For details about setting of skew detection, see "Adjustment Settings for Operators", Network and System Settings Reference .
When printing to envelopes, the envelopes may be fed in together, or the envelopes may not be fed.
The envelopes are curled. • Make sure you fully flatten curled
envelopes before you load them. Do not stack envelopes over the limit mark on the paper tray.
• If misfeeds still occur after the envelopes have been flattened, load envelopes on the Wide LCT one at a time and print them individually.
• For details about how to load envelopes, see "Envelopes", About This Machine .
1. When the Machine Does Not Operate As Wanted
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Problem Causes Solutions
Wrinkling occurs when gate fold, letter fold-in, or letter fold-out is applied.
Wrinkling can occur if gate fold, letter fold-in, or letter fold-out is applied to B4 JIS
, A3 , 8 1/2" 14", 11"
17" , 12" 18" , 8K
, or larger sizes of paper.
When applying gate fold, letter fold-in, or letter fold-out to paper larger than A4, we recommend you enable image reduction and use paper no larger than A4 .
When you print Z-folded paper, the machine indicates that the output tray is full even though the output paper on the tray is less than the stack capacity.
The Z-fold support tray is not set.
Set the Z-fold support tray for finisher or multi-folding unit. For details about how to add the Z-fold support tray, see p.33 "When the Output Z-folded Paper Is Less than the Stack Capacity".
Cannot print in duplex mode. "Apply Duplex" is set to [No]
for Tray 1-6.
In [Tray Paper Settings], under Tray 1-6, set "Apply Duplex" to [Yes].
Cannot print in duplex mode. You cannot select duplex
printing if the paper type is set to [Label Paper], [Translucent Paper], [OHP (Transparency)], [Envelope], or [Tab Stock].
In [Tray Paper Settings], under Tray 2-6, select a paper type other than [Label Paper], [Translucent Paper], [OHP (Transparency)], [Envelope], and [Tab Stock].
[Auto Paper Select] cannot be selected if plain paper or recycled paper is set in the paper tray.
The paper is too thick or too thin.
Set paper with a paper thickness that can be used for Auto Paper Select. For details about the types of paper that can be used for Auto Paper Select, see "Selecting Copy Paper", Copy and Document Server Reference .
The multi-folding unit outputs sheets with creased edges when gate fold is applied.
The paper is curled. Remove the paper, and then reload it
upside down. Alternatively, remove the paper, and then reload it in the opposite direction.
When You Have Problems Operating the Machine
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Problem Causes Solutions
The position of the fold is incorrect when letter fold-in is applied to B5 sheet.
Multi-sheet fold has been specified when only one sheet is being printed.
In [Output/ Customize Function/ Finisher] on the initial copier screen, under [Fold], select [Letter Fold-in]. Press [Change], and then set "Multi-sheet Fold" to [Off]. For details about how to specify the multi-sheet fold function, see "Finishing", Copy and Document Server Reference .
Paper is bent. Paper may be bent when it is
ejected from the finisher upper tray.
Change the output tray to the finisher shift tray.
The print image is not properly positioned on the paper.
The machine has not detected the paper type and/or width correctly.
Contact the machine administrator or your service representative.
• If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use recommended paper. See "Recommended Paper Sizes and Types", About This Machine .
• Curled paper causes misfeeds, soiled paper edges, or slipped positions while performing staple or stack printing. When using curled paper, first straighten the curl with your hands or by placing the paper upside down. Also, lay paper on a flat surface to prevent paper from curling, and do not lean it against the wall.
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Adjusting the Color Registration
This section describes how to adjust the color registration by specifying a setting in [Maintenance].
When the machine is moved, the fusing unit is replaced, or after printing repeatedly for some time, registration shifting might occur. By performing color registration adjustment, you can maintain optimum print results.
1. Press the [User Tools] key.
CDN044
2. Press [Maintenance].
3. Press [Color Registration].
4. Press [OK].
Auto color registration takes about 20 to 30 seconds. When it is completed, the display returns to the color registration menu.
5. Press [Exit] twice to return to the initial display.
Adjusting the Color Registration
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Auto Color Calibration
This section describes Auto Color Calibration.
If a certain color is strong or the color of the copy differs from the original, adjust the yellow, magenta, cyan, and black balance.
1. Press the [User Tools] key.
CDN044
2. Press [Maintenance].
3. Press [Auto Color Calibration].
4. Press [Start].
5. Press [Start Printing].
A test pattern is printed.
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