Ricoh P C600 operation manual

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User Guide

Getting Started

Loading Paper

Troubleshooting

For information not found in paper manuals, see the online manuals available on our web site (https://www.ricoh.com/).

For safe and correct use, be sure to read Safety Information before using the machine.

Manuals for This Machine................................................................................................................................. 4

Information for This Printer..................................................................................................................................6

User Information on Electrical & Electronic Equipment ...........................................................6

Note for the Battery and/or Accumulator Symbol (For EU countries only) ..........................6

Environmental Advice for Users ................................................................................................ 7

Notes for users in the state of California ...................................................................................8

ENERGY STAR Program ............................................................................................................ 8

1. Getting Started

Before You Start............................................................................................................................................... 11

How to Read the Manuals.......................................................................................................................... 11

Model-Specific Information........................................................................................................................ 12

List of Options...............................................................................................................................................13

Guide to Names and Functions of Components............................................................................................15

Guide to Components................................................................................................................................. 15

Guide to the Names and Functions of the Control Panel......................................................................... 19

Guide to the Names and Functions of the Control Panel Screen............................................................ 20

Installing Options............................................................................................................................................. 22

Order of Option Installation........................................................................................................................22

Attaching the 500-sheet Paper Feed Unit..................................................................................................22

Installing the Hard Disk................................................................................................................................24

Installing the Interface Units........................................................................................................................ 28

Installing SD Card Options......................................................................................................................... 33

Turning On/Off the Power..............................................................................................................................35

Turning On the Power..................................................................................................................................35

Turning Off the Power..................................................................................................................................35

Saving Energy.............................................................................................................................................. 36

Replenishing and Replacing Consumables....................................................................................................38

Replacing the Print Cartridge......................................................................................................................38

Replacing the Waste Toner Bottle.............................................................................................................. 42

Displaying the Printer Configuration Screens Using the Control Panel........................................................47

Configuring Printer Settings from the [Menu] key......................................................................................47

Using Web Image Monitor............................................................................................................................. 48

Displaying the top page..............................................................................................................................49

2. Loading Paper

Paper Loading Procedure................................................................................................................................53

Paper Size Specifications................................................................................................................................ 54

Paper Type Specifications............................................................................................................................... 57

Paper Precautions.............................................................................................................................................59

Loading Paper into Paper Trays......................................................................................................................62

Loading Paper into the Bypass Tray............................................................................................................... 65

Loading Orientation-Fixed Paper or Two-Sided Paper................................................................................ 67

Loading Envelopes...........................................................................................................................................69

Printing on Envelopes with Windows (PCL 6/PostScript 3)..................................................................... 71

Printing on Envelopes with OS X/macOS.................................................................................................71

Paper Settings...................................................................................................................................................73

Specifying a Paper Size.............................................................................................................................. 73

Specifying a Paper Type............................................................................................................................. 74

Configuring Envelope Settings Using the Control Panel...........................................................................74

3. Troubleshooting

When a Panel Tone Beeps.............................................................................................................................. 77

When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel.........................78

Indicators...................................................................................................................................................... 78

If USB Connection Fails................................................................................................................................... 79

When Messages Are Displayed.....................................................................................................................80

Status Messages.......................................................................................................................................... 80

Alert Messages (Displayed on the Control Panel).................................................................................... 81

Alert Messages (Printed on Error Logs and Reports)................................................................................ 87

When You Cannot Print................................................................................................................................... 93

Other Printing Problems................................................................................................................................... 97

When You Cannot Print Properly................................................................................................................97

Paper Misfeeds Occur Frequently........................................................................................................... 103

Additional Troubleshooting...................................................................................................................... 106

The Printed Image is Different from the Image on the Computer...........................................................111

When Printer Is Not Functioning Properly............................................................................................... 113

Removing Jammed Paper..............................................................................................................................115

Paper Misfeed Message (A) (E)...............................................................................................................115

Paper Misfeed Message (B) (Z)...............................................................................................................117

Paper Misfeed Message (C) (D)..............................................................................................................119

Paper Misfeed Message (Y1) (Y2) (Y3)................................................................................................. 119

Trademarks.....................................................................................................................................................121

INDEX...........................................................................................................................................................123

Manuals for This Machine

The operating instructions of this machine are provided in the following formats:

Format Manuals

Printed manuals • Safety Information

• Quick Installation Guide

CD-ROM • Setup Guide

Web page • Safety Information

• User Guide

• Operating Instructions (HTML manuals)

• Quick Installation Guide

Safety Information

Before using the machine, be sure to read the section of this manual entitled Safety Information. It also describes each regulation and environmental conformance.

User Guide

Regarding the basic usage of this machine, frequently used functions, troubleshooting when an error message appears, etc., summaries are provided for each user manual.

Operating Instructions (HTML manuals)

Describes the setup for using the machine, how to use functions to print or for maintenance and specifications, troubleshooting, system settings, and security functions.

Manuals are available in English, German, French, Italian, Spanish, Dutch, and Russian.

User Guide and Security Guide are available in the seven languages above and other languages.

For details about how to use the HTML manuals, see "How to Use the Operating Instructions", Read This First.

Quick Installation Guide

Describes procedures for unpacking and setting up the machine, which include loading paper and installing print cartridge and waste toner bottle, etc.

Setup Guide

Describes how to install and configure each driver. This manual is included in the drivers CD.

• Before you configure the extended security and authentication settings, refer to "Before Using This Printer" in the Security Guide.

• You can see the following manuals on the Web page.

• DHCP Option 204

Information for This Printer

User Information on Electrical & Electronic Equipment

Users in the countries where this symbol shown in this section has been specified in national law on collection and treatment of E-waste

Our Products contain high quality components and are designed to facilitate recycling.

Our products or product packaging are marked with the symbol below.

The symbol indicates that the product must not be treated as municipal waste. It must be disposed of separately via the appropriate return and collection systems available. By following these instructions you ensure that this product is treated correctly and help to reduce potential impacts on the environment and human health, which could otherwise result from inappropriate handling. Recycling of products helps to conserve natural resources and protect the environment.

For more detailed information on collection and recycling systems for this product, please contact the shop where you purchased it, your local dealer or sales/service representatives.

All Other Users

If you wish to discard this product, please contact your local authorities, the shop where you bought this product, your local dealer or sales/service representatives.

Note for the Battery and/or Accumulator Symbol (For EU countries only)

In accordance with the Battery Directive 2006/66/EC Article 20 Information for end-users Annex II, the above symbol is printed on batteries and accumulators.

This symbol means that in the European Union, used batteries and accumulators should be disposed of separately from your household waste.

In the EU, there are separate collection systems for not only used electrical and electronic products but also batteries and accumulators.

Please dispose of them correctly at your local community waste collection/recycling centre.

Environmental Advice for Users

Users in the EU, Switzerland and Norway

Consumables yield

Please refer to either the User's Manual for this information or the packaging of the consumable.

Recycled paper

The machine can use recycled paper which is produced in accordance with European standard EN 12281:2002 or DIN 19309. For products using EP printing technology, the machine can print on 64 g/m2 paper, which contains less raw materials and represents a significant resource reduction.

Duplex printing (if applicable)

Duplex printing enables both sides of a sheet of paper to be used. This saves paper and reduces the size of printed documents so that fewer sheets are used. We recommend that this feature is enabled whenever you print.

Toner and ink cartridge return program

Toner and ink cartridge for recycling will be accepted free of charge from users in accordance with local regulations.

For details about the return program, please refer to the Web page below or consult your service person.

https://www.ricoh-return.com/

Energy efficiency

The amount of electricity a machine consumes depends as much on its specifications as it does on the way you use it. The machine is designed to allow you to reduce electricity costs by switching to Ready mode after it prints the last page. If required, it can immediately print again from this mode. If no additional prints are required and a specified period of time passes, the device switches to an energy saving mode.

In these modes, the machine consumes less power (watts). If the machine is to print again, it needs a little longer to return from an energy saving mode than from Ready mode.

For maximum energy savings, we recommend that the default setting for power management is used.

Products that comply with the Energy Star requirement are always energy efficient.

Notes for users in the state of California

Perchlorate Material - special handling may apply. See: www.dtsc.ca.gov/hazardouswaste/ perchlorate

ENERGY STAR Program

ENERGY STAR

Program Requirements for Imaging Equipment

The ENERGY STAR® Program Requirements for Imaging Equipment encourage energy conservation by promoting energy efficient computers and other office equipment.

The program backs the development and dissemination of products that feature energy saving functions.

It is an open program in which manufacturers participate voluntarily.

Targeted products are computers, monitors, printers, facsimiles, copiers, scanners, and multifunction devices. Energy Star standards and logos are internationally uniform.

Sleep mode

If this machine remains idle for a specified period, it enters Sleep mode to reduce its electrical consumption.

The default delay time the machine waits before entering Sleep mode is 1 minute. This default time can be changed.

The machine can print jobs from computers while in Sleep mode.

Specification

Reduced electrical consumption in Sleep

mode

0.53 W

Time of switch into Sleep mode 1 minute

Time of switch out from Sleep mode

Duplex Function

The time it takes to switch out from energy saving functions and electrical consumption may differ

depending on the conditions and environment of the machine.

Achieves ENERGY STAR energy savings; product fully qualifies when packaged with (or used with) a

duplex tray and the duplex function is enabled as an option.

21 seconds

Standard

1. Getting Started

This section describes available options, and names and functions of components.

Before You Start

How to Read the Manuals

Symbols used in the manuals

This manual uses the following symbols:

Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.

Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.

[ ]

Indicates the names of keys on the machine's display or control panels.

Indicates the key sequence order you should perform using the control panel.

Example:

Select [Host Interface] Press [OK]

(Select [Host Interface], and then press the [OK] key.)

(mainly Europe and Asia), (mainly Europe), or (mainly Asia)

(mainly North America)

Differences in the functions of Region A and Region B models are indicated by the two symbols. Read the information indicated by the symbol that corresponds to the region of the model you are using. For details about which symbol corresponds to the model you are using, see page 12 "Model-Specific Information".

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1. Getting Started

Disclaimer

To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any damages whatsoever arising out of failures of this machine, losses of the registered data, or the use or non-use of this product and operation manuals provided with it.

Make sure that you always copy or have backups of the data registered in this machine. Documents or data might be erased due to your operational errors or malfunctions of the machine.

In no event will the manufacturer be responsible for any documents created by you using this machine or any results from the data executed by you.

Notes

Contents of this manual are subject to change without prior notice.

The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office products.

For good output quality, the manufacturer recommends that you use genuine toner from the manufacturer.

Some illustrations in this manual might be slightly different from the machine.

About IP addresses

In this manual, "IP address" covers both IPv4 and IPv6 environments. Read the instructions that are relevant to the environment you are using.

Model-Specific Information

This section explains how to identify the region to which your printer belongs.

There is a label on the rear of the printer, located in the position shown below. The label contains details that identify the region to which your printer belongs. Read the label.

Before You Start

The following information is region-specific. Read the information under the symbol that corresponds to the region of your printer.

(mainly Europe and Asia)

If the label contains the following, your printer is a Region A model:

• CODE XXXX -27, -29

• 220–240 V

(mainly North America)

If the label contains the following, your printer is a Region B model:

• CODE XXXX -17

• 120–127 V

• Dimensions in this manual are given in two measurement units: metric and imperial. If your printer is a Region A model, refer to the metric units. If your printer is a Region B model, refer to the imperial units.

• If your machine is a region A model and "CODE XXXX -27" is printed on the label, see " (mainly Europe)" also.

• If your machine is a region A model and "CODE XXXX -29" is printed on the label, see " (mainly Asia)" also.

List of Options

This section provides a list of options for this printer and the names commonly used in this manual.

Option name Description

Paper Feed Unit PB1150 500-sheet paper feed unit

Hard Disk Drive Option Type P17 Hard disk

Enhanced Security HDD Option Type M10 Enhanced Security HDD

IEEE 802.11 Interface Unit Type M24 Wireless LAN interface board

IEEE 1284 Interface Board Type M19 IEEE 1284 interface board

USB Device Server Option Type M19A USB device server board

XPS Direct Print Option Type P17 XPS card

VM CARD Type P18 VM card

1. Getting Started

Option name Description

PostScript3 Unit Type P17 PostScript 3 Unit

Camera Direct Print Card Type P17 Camera Direct Print Card

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Guide to Names and Functions of Components

Guide to Components

• Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal components.

Exterior: Front view

1. Control panel

For details, see page 19 "Guide to the Names and Functions of the Control Panel".

2. Top cover

Open to access the inside of the printer and remove jammed paper.

Open here to replace the print cartridge.

3. Standard tray

Output is stacked here with the print side down.

4. Vents

Prevent overheating.

5. Main power switch

Use this switch to turn the power on and off.

For details about how to shut down the printer, see page 35 "Turning Off the Power".

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6. Front cover

Open to access the inside of the printer and remove jammed paper.

Open here to replace the print cartridge.

7. Tray 1

Up to 500 sheets of plain paper can be loaded.

For details about the sizes and types of paper that can be used, see page 54 "Paper Size Specifications" and page 57 "Paper Type Specifications".

8. Paper size dial

Use this dial to specify the paper size. To use a paper size that is not indicated on the paper size dial, set the dial to " ". If this is the case, set the paper size using the control panel.

9. Bypass tray

Up to 100 sheets of plain paper can be loaded.

For details about the sizes and types of paper that can be used, see page 54 "Paper Size Specifications" and page 57 "Paper Type Specifications".

10. Paper guides

When loading paper in the bypass tray, align the paper guides flush against the paper.

11. Tray Extension

Pull this fence to prevent paper from falling off.

Exterior: Rear view

1. Rear cover

Open to access the inside of the printer.

Open here to replace the fusing unit.

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Guide to Names and Functions of Components

2. Power connector

Connect the power cord to the printer. Insert the other end into an electrical outlet.

3. SD card slot

Insert the SD card into this slot.

4. Optional interface board slot

Optional interface boards can be inserted. Remove the cover to use this slot.

Insert an optional wireless LAN interface board, IEEE 1284 interface board, USB device server.

5. Ethernet port

Use a network interface cable to connect the printer to a network.

6. USB port B

Use a USB cable to connect the printer to a computer or USB device server.

7. USB port A

Connect external devices such as a card authentication device, etc.

Interior: Front view

1. Print cartridge

Loads from the printer front, in the order of yellow (Y), cyan (C), magenta (M), and black (K).

Messages appear on the screen when the print cartridge needs to be replaced, or a new cartridge needs to be prepared.

For details about the messages that appear on the screen when consumables need to be replaced, see page 38 "Replenishing and Replacing Consumables".

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1. Getting Started

Guide to functions of the printer's internal options

1. SD memory card options

• Camera direct print card

Allows you to directly print images taken with a PictBridge-compatible digital camera.

• VM card

With this card, you can install embedded software applications.

• XPS card

Allows you to print XPS files.

To attach this option, see page 33 "Installing SD Card Options".

2. Optional interface units

• IEEE 1284 interface board

Allows you to connect to an IEEE 1284 cable.

• Wireless LAN board

Allows you to communicate over a wireless LAN.

• USB device server

Allows you to add an Ethernet port to the printer and use two IP addresses at the same time.

To attach this option, see page 28 "Installing the Interface Units".

3. Hard Disk

• Hard disk

Allows you to store documents to be printed.

• Enhanced Security HDD

To install the hard disk, contact your service representative.

Allows you to enhance the security of the hard disk by using an encryption function that is compliant with FIPS 140-2.

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Guide to Names and Functions of Components

• If you want to use two or more SD cards that can be inserted in the same slot, contact your sales or service representative.

Guide to the Names and Functions of the Control Panel

This illustration shows the control panel of the printer.

1. [Job Reset] key

Press to cancel the current print job.

2. [Switch Functions] key

Press this key to switch between the operation screen of the printer function and the function screens of the extended features currently in use.

3. Display

Displays current printer status and error messages.

Entering energy saver mode turns off the back light. For details about energy saver mode, see page 36 "Saving Energy".

4. Scroll keys

Press these keys to move the cursor in each direction.

When the [ ] [ ] [ ] [ ] keys appear in this manual, press the applicable key for the direction that you want to move the cursor.

5. Power indicator

Lights up when the printer is ready to receive data from a computer. Flashes when the printer is warming up or receiving data. It is unlit when the power is off or when the printer is in energy saver mode.

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1. Getting Started

6. [Suspend/Resume] key

Press this to suspend the print job currently being processed. The indicator remains lit as long as the job is suspended.

To resume the job, press this key again. The suspended job will resume automatically when the time specified in [Auto Reset Timer] elapses (default: 60 seconds).

For details about the [Auto Reset Timer] setting, see "Timer Settings", Operating Instructions.

7. Data in indicator

Flashes when the printer is receiving data from a computer. The data in indicator is lit if there is data to be printed.

8. Alert indicator

Lights up or flashes when a printer error occurs.

Steady red: printing is not possible, or is possible but print quality cannot be ensured.

Flashing yellow: the printer will soon require maintenance or a replacement consumable such as print cartridge.

Follow the instructions that appear on the display.

9. [Menu] key

Press this key to configure and check the current printer settings.

Press to change the default settings to meet your requirements. See "Function Details of the Printer Configuration Items", Operating Instructions.

10. Selection keys

Correspond to the function items at the bottom line on the display.

Example: When this manual instructs you to press [Option], press the selection key on the left below the initial screen.

11. [Escape] key

Press this key to cancel an operation or return to the previous display.

12. [OK] key

Use this key to confirm settings or setting values, or move to the next menu level.

Guide to the Names and Functions of the Control Panel Screen

Guide to Names and Functions of Components

1. Operational Status or Messages

Displays the printer status and messages.

2. [Option]

Press to display the following items:

• Form Feed

You can output data that is unprintable due to errors such as a missing line-feed code.

• Error Log

If a document cannot be printed due to errors or other reasons, an error log is created. You can check the error log using the control panel.

3. [Prt.Jobs]

Press to display print jobs sent from a computer.

4. [Supplies]

Press to display the information about printer supplies.

• By default, the remaining amount of toner is displayed. To avoid displaying the remaining amount of toner, set [Display Supply Info] to [Off] in [General Settings] under [Maintenance].

1. Getting Started

Installing Options

By installing options, you can improve printer performance and expand the available features.

Order of Option Installation

When installing multiple options, the following order is recommended:

1. Attach the paper feed unit.

Attach the paper feed unit to the bottom of the printer.

You can attach up to three paper feed units. Up to 2,000 sheets of paper can be loaded in total.

2. Install the hard disk.

3. Install the optional interface board.

Install in the slot of the printer.

4. Insert SD card options.

Insert in the SD card slot of the printer.

There are two slots for SD cards.

Each slot supports different types of SD cards.

If you want to use two or more SD cards that can be inserted in the same slot, contact your sales or service representative.

Attaching the 500-sheet Paper Feed Unit

You can install a 500-sheet paper feed units.

• It is dangerous to handle the power cord plug with wet hands. Doing so could result in electric shock.

• The printer weighs approximately 34 kg (75.0 lb.) without toner bottles.

• When moving the machine, use the inset grips on both sides, and lift slowly in pairs. The machine will break or cause injury if dropped.

• Lifting the paper feed unit carelessly or dropping may cause injury.

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Installing Options

• Unplug the power cord from the wall outlet before you move the machine. While moving the machine, take care that the power cord is not damaged under the machine. Failing to take these precautions could result in fire or electric shock.

• Do not place the printer directly on the floor.

• When attaching multiple options, attach the paper feed unit first.

• To attach two or three paper feed units at the same time, first stack them one upon the other, and then attach them as a single unit.

• Before turning on the power, remove the packaging material from the paper feed unit.

1. Turn the printer off and unplug the power cord.

2. Remove the packaging from the paper feed unit.

3. Lift the printer using the inset grips on both sides of the printer.

Lifting the machine requires two people.

When moving the printer, do not touch the following parts:

• Convex parts on the right side of the machine

• Places indicated on the labels attached to the machine

• The bottom of the optional paper tray

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1. Getting Started

4. There are two upright pins on the optional paper feed unit. Align them with the holes on

the underside of the printer, and then carefully lower the printer.

5. Plug in the power cord, and then turn on the printer.

6. Print the configuration page to confirm that the unit was attached correctly.

• To check whether the optional paper feed unit was correctly attached, print the configuration page, and check "Attached Equipment" on the configuration page. If the unit was attached correctly, "Tray 2", "Tray 3" and "Tray 4" will appear.

• For information about printing the configuration page, see "Test Printing", Operating Instructions.

• If the optional paper feed unit was not installed properly, repeat the procedure from the beginning. If it cannot be installed correctly even after trying the installation a second time, contact your sales or service representative.

• To use the paper feed unit, configure the printer options in "Accessories" in the printer driver. For details about opening "Accessories", see "Configuring Option Settings for the Printer", Setup Guide.

Installing the Hard Disk

• Do not touch the inside of the controller board compartment. Doing so may cause a printer malfunction or a burn.

• Before beginning the installation, ground yourself by touching something metal to discharge any static electricity. Static electricity can damage the memory expansion units.

• Do not subject the memory expansion unit to physical shocks.

• Before using the new hard disk, you must configure settings in the printer driver.

• Do not remove the screws on the optional hard disk.

1. Check the contents of the package.

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1. Hard disk

2. Flat cable

3. Power cord

2. Remove the HDD cover.

Installing Options

3. Loosen the screws by using a coin, and then slide the inner cover to the top to remove it.

The figure below shows the location to attach the hard disk drive. It also shows the locations of the receptacles to plug the power cord and the SATA flat cable.

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1. Power cord receptacle

2. SATA flat cable receptacle

3. Location to attach the hard disk drive

4. Connect the flat cable and power cord to the hard disk.

5. Lock the hard disk drive on the printer using two screws.

6. Plug the power cord into the power cord receptacle with the claw on the cord facing

upward.

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Installing Options

7. Insert the SATA flat cable into the SATA flat cable receptacle with the claw on the cable

facing upward.

• Connect the SATA flat cable in a way so that the cable goes around the power cord from below.

• Do not twist the SATA flat cable.

8. Insert the five protrusions on the provided inner cover into the notches on the printer.

9. Tighten the screw.

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1. Getting Started

10. Attach the HDD cover.

11. Plug in the power cord, and then turn on the printer.

When you switch the power on, a message is displayed indicating that the external hard disk drive will be formatted.

Press [OK] to start formatting the drive.

The message is also displayed after replacing the hard disk drive.

12. Print the configuration page to confirm the installation.

• Check that the hard disk was correctly installed by printing the configuration page. If it is correctly installed, "Hard Disk" will appear for "Device Connection" on the configuration page. For details about printing the configuration page, see "Test Printing", Operating Instructions.

• If the hard disk was not installed properly, repeat the procedure from the beginning. If it cannot be installed correctly even after trying the installation a second time, contact your sales or service representative.

• To use the installed hard disk, configure the printer options in "Accessories" in the printer driver. For information about opening "Accessories", see "Configuring Option Settings for the Printer", Setup Guide.

Installing the Interface Units

• Before beginning work, ground yourself by touching something metal to discharge any static electricity. Static electricity can damage the interface units.

• Do not subject the interface units to physical shocks.

Installing the Wireless LAN interface board

1. Check the contents of the package.

2. Turn the printer off and unplug the power cord.

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3. Loosen the two screws and remove the slot cover.

The removed cover will not be reused.

4. Fully insert the interface board.

Installing Options

Check that the interface board is firmly connected to the controller board.

5. Tighten the two screws to secure the interface board.

6. Plug in the power cord, and then turn on the printer.

7. Print the configuration page to confirm that the board was attached correctly.

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1. Getting Started

• Check that the board was correctly installed by printing the configuration page. If it is correctly installed, "Wireless LAN" will appear for "Device Connection" on the configuration page. For details about printing the configuration page, see "Test Printing", Operating Instructions.

• If the board was not installed properly, repeat the procedure from the beginning. If it cannot be installed correctly even after trying the installation a second time, contact your sales or service representative.

• Before using the board, you must configure settings from the printer control panel. For details, see "Wireless LAN Configuration", Operating Instructions.

Installing the IEEE 1284 interface board

1. Check the contents of the package.

2. Turn the printer off and unplug the power cord.

3. Loosen the two screws and remove the slot cover.

The removed cover will not be reused.

4. Fully insert the IEEE 1284 interface board.

Check that the IEEE 1284 interface board is firmly connected to the controller board.

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Installing Options

5. Tighten the two screws to secure the interface board.

6. Plug in the power cord, and then turn on the printer.

7. Print the configuration page to confirm that the board was attached correctly.

• Check that the board was correctly installed by printing the configuration page. If it is correctly installed, "Parallel Interface" will appear for "Device Connection" on the configuration page. For details about printing the configuration page, see "Test Printing", Operating Instructions.

Installing the USB device server

The USB device server is an interface board that adds an Ethernet port to the printer.

With this device installed, two Ethernet cables can be connected at the same time using the standard port on the printer and an additional port on the USB device server. You can assign different IP addresses to each port, so the printer can print jobs from different network segments.

Procedure for installing the USB device server

1. Check the contents of the package.

2. Turn the printer off and unplug the power cord.

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1. Getting Started

3. Loosen the two screws and remove the slot cover.

The removed cover will not be reused.

4. Fully insert the interface board.

Configuring settings

To use the USB device server, configure the printer settings.

Check that the interface board is firmly connected to the controller board.

5. Tighten the two screws to secure the interface board.

6. Connect the USB device server to the printer.

For details, see the Setup Guide provided with the USB device server.

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Installing Options

• When using the USB device server, set [Engy Sv Md to Dsbl Prt Srv] to [Disable mode] to prevent the printer from entering Energy Saver mode. Otherwise, the USB device server loses communication with the network while the printer is in Energy Saver mode, and the printer cannot receive print jobs.

1. Select [System] Press [OK]

2. Select [Engy Sv Md to Dsbl Prt Srv] Press [OK]

3. Select [Disable Mode] Press [OK]

Installing SD Card Options

• Keep SD cards or USB flash memory devices out of reach of children. If a child accidentally swallows an SD card or USB flash memory device, consult a doctor immediately.

• Do not subject the card to physical shocks.

1. Turn the printer off and unplug the power cord.

2. Loosen the two screws and remove the slot cover.

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3. Insert the SD card into the slot until it clicks.

If you insert only one SD card, use the upper slot. If you insert two SD cards simultaneously, use both slots. If you insert the optional VM card, use only the lower slot.

If you want to use two or more SD cards simultaneously, contact your service representative.

4. Tighten the two screws to secure the slot cover.

5. Plug in the power cord, and then turn on the printer.

6. Check that the SD card was installed correctly.

• You can confirm that the SD card was installed correctly by checking the control panel menu or configuration page.

• VM card: Make sure [JavaTM/X] appears when the [Switch Functions] key is pressed.

• Camera direct print card: Printing the configuration page, if the camera direct print card is installed properly, "PictBridge" will appear for "Printer Language" in "System Reference". For details about printing the configuration page, see "Test Printing", Operating Instructions.

• XPS card: Printing the configuration page, if the XPS card is installed properly, "XPS" will appear for "Printer Language" in "System Reference". For details about printing the configuration page, see "Test Printing", Operating Instructions.

• If the card is not installed properly, repeat the procedure from the beginning. If it cannot be installed correctly even after trying the installation a second time, contact your sales or service representative.

• Do not touch the card while the printer is in use. It may come loose, even if pushed only slightly. The slot cover must be reattached.

Turning On/Off the Power

EAG033

This section explains how to turn on/off the printer.

Turning On the Power

1. Make sure the power cord is firmly plugged into the wall outlet.

2. Push the main power switch.

Turning On/Off the Power

The power indicator turns on.

Turning Off the Power

• When disconnecting the power cord from the wall outlet, always pull the plug, not the cord. Pulling the cord can damage the power cord. Use of damaged power cords could result in fire or electric shock.

• Do not press and hold the main power switch when turning off the printer. Doing so shuts down the printer forcefully and may damage the hard disk, causing a malfunction of the printer.

• Before unplugging the power cord plug, turn off the power switch and make sure the power switch indicator turns off. Not doing so may result in damage to the hard disk or memory, leading to a malfunction.

• Do not turn off the power while the printer is in operation.

EAG033

1. Getting Started

1. Push the main power switch.

The main power is turned off automatically when the shutdown process is complete.

If the shutdown process is not complete within the period of time displayed on the screen, contact your service representative.

Saving Energy

This printer has the following energy saving functions:

Sleep mode

If the printer remains inactive for a specified period, it enters Sleep mode to reduce the power consumption. The printer also enters Sleep mode when:

• The printer waits before entering Sleep mode is set in [Sleep Mode Timer]

• It is the day and time specified in [Weekly Timer]

The printer can print jobs from computers.

You can change the amount of time that the printer waits before switching to Sleep mode.

For details about setting [Sleep Mode Timer] and [Weekly Timer], see "System", Operating Instructions.

To exit Sleep mode, do one of the following:

• Press one of the keys on the control panel

• Start print jobs

• The energy saving functions will not activate when:

• Communicating with external devices

• The hard disk is active

• A warning message is displayed

• The service call message is displayed

Turning On/Off the Power

• Paper is jammed

• The printer's covers are opened

• Toner is being replenished

• The printer settings screen is displayed

• Fixed warm-up is in progress

• Data is being processed

• Operations are suspended during printing

• The Data In indicator is on or flashing

• The sample print, locked print, hold print, or stored print screen is displayed

• Accessing the printer using Web Image Monitor

• The printer consumes less energy when in Sleep mode, but it takes longer to start printing.

1. Getting Started

Replenishing and Replacing Consumables

This section explains how to replenish consumables when they run out.

Replacing the Print Cartridge

This section explains precautions to add toner when it has run out, and how to dispose of used toner.

• Do not incinerate toner (new or used) or toner containers. Doing so risks burns. Toner will ignite on contact with naked flame.

• Do not store toner (new or used) or toner containers anywhere near naked flames. Doing so risks fire and burns. Toner will ignite on contact with naked flame.

• Do not use a vacuum cleaner to remove spilled toner (including used toner). Absorbed toner may cause a fire or explosion due to electrical contact flickering inside the vacuum cleaner. However, it is possible to use a vacuum cleaner that is explosion-proof and dust ignition-proof. If toner is spilled on the floor, remove the spilled toner slowly using a wet cloth, so that the toner is not scattered.

• Do not crush or squeeze toner containers. Doing so can cause toner spillage, possibly resulting in dirtying of skin, clothing, and floor, and accidental ingestion.

• Store toner (new or used), toner containers, and components that have been in contact with toner out of reach of children.

• If toner or used toner is inhaled, gargle with plenty of water and move into a fresh air environment. Consult a doctor if necessary.

• If toner or used toner gets into your eyes, flush immediately with large amounts of water. Consult a doctor if necessary.

• If toner or used toner is swallowed, dilute by drinking a large amount of water. Consult a doctor if necessary.

• When removing jammed paper or replacing toner, avoid getting toner (new or used) on your clothing. If toner comes into contact with your clothing, wash the stained area with cold water. Hot water will set the toner into the fabric and make removing the stain impossible.

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Replenishing and Replacing Consumables

• When removing jammed paper or replacing toner, avoid getting toner (new or used) on your skin. If toner comes into contact with your skin, wash the affected area thoroughly with soap and water.

• Always replace the print cartridge when a notification appears on the display.

• Errors may occur if you use toner other than the recommended one.

• When adding toner, do not turn off the main power. Otherwise, settings will be lost.

• Store toner where it will not be exposed to direct sunlight, temperatures rise above 35 °C (95 °F), or high humidity.

• Store toner on a flat surface.

• Do not shake the print cartridge with its mouth down after removing it. Residual toner may scatter.

• Do not repeatedly install and remove print cartridges. This will result in toner leakage.

• When installing the print cartridge, hold it with both hands and insert it into the printer fully until it reaches the position on the printer. If the front cover does not close, do not force it. Check if the print cartridge is properly installed.

For details about installing the toner, see the instructions on the package of the toner.

When the following messages appear on the display, the toner has almost run out. Have a replacement print cartridge at hand.

" Toner is almost empty."

1. Open the top cover.

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1. Getting Started

2. Hold the print cartridge with one hand as you release the print cartridge lever with

another hand.

3. Squeeze the clip on the print cartridge and lift it.

4. Put the used print cartridge in a plastic bag and seal it so that the toner does not spill out.

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Replenishing and Replacing Consumables

5. Remove the new print cartridge from the toner kit. Shake the new print cartridge at least

10 times to the left and right so that the toner inside it spreads uniformly.

6. Insert the new print cartridge into the printer.

Press the new print cartridge until it clicks into place.

7. Lock the lever of the print cartridge.

8. Close the top cover.

• If appears when there is a lot of toner, follow the toner replacement instructions that appear on the screen: Pull out the cartridge, and then reinstall it.

1. Getting Started

• Comply with our Print Cartridge Recycling Program, whereby used print cartridges are collected for processing. For details, ask your sales or service representative.

Disposing of used toner

This section describes what to do with used toner.

Toner cannot be re-used.

Pack used toner containers in the container's box or a bag to prevent the toner from leaking out of the container when you dispose of it.

(mainly Europe and Asia)

If you want to discard your used toner container, please contact your local sales office. If you discard it by yourself, treat it as general plastic waste material.

(mainly North America)

Please see our local company website for information on the recycling of supply products, or you can recycle items according to the requirements of your local municipalities or private recyclers.

Replacing the Waste Toner Bottle

• The following explains the warning messages on the plastic bag used in this product's packaging.

• Keep the polythene materials (bags, etc.) supplied with this machine away from babies and small children at all times. Suffocation can result if polythene materials are brought into contact with the mouth or nose.

• Do not incinerate toner (new or used) or toner containers. Doing so risks burns. Toner will ignite on contact with naked flame.

• Do not store toner (new or used) or toner containers anywhere near naked flames. Doing so risks fire and burns. Toner will ignite on contact with naked flame.

Replenishing and Replacing Consumables

• Do not crush or squeeze toner containers. Doing so can cause toner spillage, possibly resulting in dirtying of skin, clothing, and floor, and accidental ingestion.

• Store toner (new or used), toner containers, and components that have been in contact with toner out of reach of children.

• If toner or used toner is inhaled, gargle with plenty of water and move into a fresh air environment. Consult a doctor if necessary.

• If toner or used toner gets into your eyes, flush immediately with large amounts of water. Consult a doctor if necessary.

• If toner or used toner is swallowed, dilute by drinking a large amount of water. Consult a doctor if necessary.

• When removing jammed paper or replacing toner, avoid getting toner (new or used) on your skin. If toner comes into contact with your skin, wash the affected area thoroughly with soap and water.

• When replacing a toner or waste toner container or consumables with toner, make sure that the toner does not splatter. Put the waste consumables in a bag after they are removed. For consumables with a lid, make sure that the lid is shut.

• Waste toner bottles cannot be reused.

• Before removing the waste toner bottle from the machine, spread paper or some other material around the area to keep toner from dirtying your workspace.

• When removing the waste toner bottle, do not touch the inside of the machine.

• Be careful to not allow the toner to leak from the waste toner bottle when you remove it.

• Carefully pull the waste toner bottle out horizontally when you are replacing it.

• Do not use a waste toner bottle that has not been used for a long time.

• Take care not to drop the waste toner bottle.

• Make sure the waste toner bottle is fully inserted. If it is not, toner will leak inside the machine.

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1. Getting Started

• We recommend purchasing and keeping a spare waste toner bottle on hand since waste toner bottles are consumable items.

1. Open the right cover.

2. Remove the waste toner bottle from the printer.

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Replenishing and Replacing Consumables

3. Put the full waste toner bottle in a plastic bag and seal it so that the toner does not spill

out.

4. Remove the new waste toner bottle from the toner kit.

5. Insert the new waste toner bottle into the printer.

Leave the cap open.

Press the new waste toner bottle it clicks into place.

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1. Getting Started

6. Close the left cover.

• Replace the waste toner bottle if "Waste Toner Bottle is full or not set correctly" appears on the display.

• Your service representative can replace the waste toner bottle if it is included in your contract. For details, contact your local dealer or service representative.

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Displaying the Printer Configuration Screens Using the Control Panel

Configuring Printer Settings from the [Menu] key

The configuration screens allow you to change or set defaults.

• If Administrator Authentication Management is specified, contact your administrator.

1. Press the [Menu] key.

2. Select the settings you want to change.

Press the [

3. Press the [OK] key.

• Any changes you make with configuration screens remain in effect even if the main power switch is turned off.

• To cancel changes made to settings and return to the initial display, press the [Escape] key.

] or [ ] key to select the next or previous items.

1. Getting Started

Using Web Image Monitor

• You cannot configure the printer settings using Web Image Monitor from a computer connected to the USB device server's network. Be sure to access Web Image Monitor from the printer's network.

Using Web Image Monitor, you can check the printer status and change settings.

Available operations

The following operations can be remotely performed using Web Image Monitor from a client computer.

• Displaying printer status or settings

• Checking the print job status or history

• Interrupting currently printing jobs

• Resetting the printer

• Managing the Address Book

• Configuring printer settings

• Configuring network protocol settings

• Configuring security settings

Configuring the printer

To perform the operations from Web Image Monitor, TCP/IP is required. After the printer is configured to use TCP/IP, operations from Web Image Monitor become available.

Recommended Web browser

• Windows:

Internet Explorer 11

Microsoft Edge 20 or higher

Firefox 52 or higher

Google Chrome 50 or higher

• OS X/macOS:

Safari 3.0 or higher

Firefox 52 or higher

Google Chrome 50 or higher

Web Image Monitor supports screen reader software. We recommend JAWS 7.0 or a later version.

Using Web Image Monitor

• Display and operation problems may occur if you do not enable JavaScript and cookies, or if you are using a non-recommended Web browser.

• If you are using a proxy server, change the Web browser settings. Contact your administrator for information about the settings.

• We recommend using Web Image Monitor in the same network.

• If the printer is firewall-protected, it cannot be accessed from computers outside the firewall.

• If the printer under DHCP is used, the IP address may be changed automatically by the DHCP server settings. Enable DDNS setting on the printer, and then connect using the printer's host name. Alternatively, set a static IP address to the DHCP server.

• If the HTTP port is disabled, a connection to the printer using the printer's URL cannot be established. SSL settings must be enabled on this printer. For details, contact your network administrator.

• If Firefox is used, fonts and colors may be different, or tables may not appear properly configured.

• When using a host name under Windows Server 2008/2008 R2/2012/2012 R2/2016 with IPv6 protocol, perform host name resolution using an external DNS server. The host file cannot be used.

• To use JAWS 7.0 under Web Image Monitor, you must be running Windows and Internet Explorer

6.0 or a later version.

• If you are using Internet Explorer 11, downloading will be slower than with other browsers. To download faster with Internet Explorer 8.0 or higher, open the browser's [Internet Options] menu and register the printer's URL as a trusted site, and then disable SmartScreen filter for trusted sites. For details about these settings, see the Internet Explorer Help files.

• You can access Web Image Monitor more quickly by registering the printer's URL as a bookmark. Note that the URL you register must be the URL of the top page, which is the page that appears before login. If you register the URL of a page that appears after login, Web Image Monitor will not open properly from the bookmark.

• If user authentication is activated, you must enter your login user name and password to use Web Image Monitor. For Details, see "Logging In Using Web Image Monitor", Operating Instructions.

• When you configure settings using Web Image Monitor, do not log in from the control panel. The settings you have configured using Web Image Monitor may become invalid.

Displaying the top page

There are two modes available with Web Image Monitor: guest mode and administrator mode.

Displayed items may differ depending on the printer type.

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1. Getting Started

Guest mode

This mode requires no login to enter.

In the guest mode, the printer status, settings, and print job status can be viewed, but the printer settings cannot be changed.

Administrator mode

This mode requires an administrator login to enter.

In the administrator mode, you can configure various printer settings.

• When entering an IPv4 address, do not begin segments with zeros. For example: If the address is "192.168.001.010", you must enter it as "192.168.1.10".

1. Start your Web browser.

2. Enter "http://(printer's IP address or host name)/" in your Web browser's address bar.

The top page of Web Image Monitor appears.

If the printer's host name has been registered on the DNS or WINS server, you can enter it.

When setting SSL, a protocol for encrypted communication, under the environment in which server authentication is issued, enter "https://(printer's IP address or host name)/".

3. To log in to Web Image Monitor in the administrator mode, click [Login] on the top page.

The window for entering the login user name and password appears.

4. Enter your login user name and password, and then click [Login].

For details about the login user name and password, contact your administrator.

Depending on the configuration of your Web browser, the login user name and password might be saved. If you do not want to save them, configure your Web browser's settings so that this information is not saved.

1. Menu area

Displays the content of a selected menu item.

Using Web Image Monitor

2. Header area

Displays the dialog box for switching to the user mode and administrator mode and the menu for each mode.

Also displays the link to Help and dialog box for keyword search.

3. Refresh/Help

(Refresh): Click at the upper right in the work area to update the printer information. Click the Web

browser's [Refresh] button to refresh the entire browser screen.

(Help): Use Help to view or download Help file contents.

4. Basic Information area

Displays the basic information of the printer.

5. Work area

Displays the contents of the item selected in the menu area.

1. Getting Started

2. Loading Paper

This chapter describes available trays for each paper size and type, and explains how to load paper in paper trays.

Paper Loading Procedure

To achieve the print results you expect, it is important to select an appropriate input tray according to the size, type, and weight of the paper you want to use for printing. You also need to specify the paper size and type properly using the control panel or Web Image Monitor, and/or the paper size dial on the tray.

Follow the procedure below to load paper.

1. Check the paper tray available for the size, type, and weight of the paper you want to

use for printing.

For details about available paper trays for each paper size and type, see page 54 "Paper Size Specifications" and page 57 "Paper Type Specifications".

2. Change the paper size and type settings for the tray you selected.

Use the control panel of the printer or Web Image Monitor to change the paper size and type.

When loading paper into Trays 1 to 4, adjust the paper size dial on the trays.

For details about changing paper settings using the control panel, see page 73 "Paper Settings".

3. Load paper into the tray.

For details about loading paper, see page 62 "Loading Paper into Paper Trays" or page 65 "Loading Paper into the Bypass Tray".

For details about loading envelopes, see page 69 "Loading Envelopes".

2. Loading Paper

Paper Size Specifications

The following tables show the paper sizes that can be loaded in each paper tray. The "Paper size" column shows the names of paper sizes and their dimensions in millimeters and inches. The and icons indicate the paper orientation in relation to the printer body.

The letters in the tables indicate the following:

• A: Select the paper size using the control panel.

• B: Select the paper size using the paper size dial on the tray.

• C: Set the paper size dial on the tray to " ", and select the paper size with the control panel.

• : You can print on both sides of paper.

• -: Not supported

Metric sizes

Paper size

name

B5 JIS

B6 JIS

C5 Env

C6 Env

Actual size Bypass tray Tray 1 Trays 2-4 Two-sided

210 × 297 mm

148 × 210 mm

105 × 148 mm

182 × 257 mm

128 × 182 mm

162 × 229 mm

114 × 162 mm

A B B

A C - -

A B - -

A C C

A C C -

A - C -

DL Env

110 × 220 mm

A - C -

Paper Size Specifications

Paper size

name

16K

Actual size Bypass tray Tray 1 Trays 2-4 Two-sided

195 × 267 mm

A C C

Imperial sizes

Paper size

name

Actual size Bypass tray Tray 1 Trays 2-4 Two-sided

81/2 × 14 8.5" × 14" A B B

81/2 × 13 2/5

8.5" × 13.4" A A A

81/2 × 13 8.5" × 13" A C C

81/2 × 11 8.5" × 11" A B B

81/4 × 14 8.25" × 14" A C C

81/4 × 13 8.25" × 13" A C C

8 × 13 8" × 13" A C C

8 × 10 8" × 10" A C C

71/4 × 101/

51/2 × 81/

41/8 × 91/

37/8 × 71/

7.25" × 10.5" A C C

5.5" × 8.5" A B B

4.125" × 9.5" A - C -

3.875" × 7.5" A - C -

Custom Size Specifications

You can also load custom size paper by specifying horizontal and vertical sizes.

The following tables show the custom paper sizes that can be loaded in each tray.

Metric sizes

Tray

Bypass tray

Horizontal size

(One-sided)

70.0 to 216.0 mm

Vertical size (One-sided)

Horizontal size

(Two-sided)

148.0 to 356.0mm140.0 to 216.0mm210.0 to 356.0

Vertical size (Two-sided)

2. Loading Paper

Tray

Tray 1

Trays 2–4

Horizontal size

(One-sided)

105.0 to 216.0mm148.0 to 356.0mm140.0 to 216.0mm210.0 to 356.0

105.0 to 216.0mm162.0 to 356.0mm140.0 to 216.0mm210.0 to 356.0

Vertical size (One-sided)

Horizontal size

(Two-sided)

Vertical size (Two-sided)

Imperial sizes

Tray

Horizontal size

(One-sided)

Vertical size (One-sided)

Horizontal size

(Two-sided)

Vertical size (Two-sided)

Bypass tray 2.76 to 8.50" 5.83 to 14.01" 5.52 to 8.50" 8.27 to 14.01"

Trays 1 4.14 to 8.50" 5.83 to 14.01" 5.52 to 8.50" 8.27 to 14.01"

Trays 2–4 4.14 to 8.50" 6.38 to 14.01" 5.52 to 8.50" 8.27 to 14.01"

• Print speed will be lowered in Silent Mode when printing on any paper other than envelopes is performed.

Paper Type Specifications

The following table show the paper types that can be loaded in each tray. See "Paper weight" table for the actual paper weight indicated by numbers in the "Paper weight No." column. Use both tables to specify the correct paper type for the paper you are using.

The letters in the tables indicate the following:

• A: Supported

• : You can print on both sides of paper.

• -: Not supported

Paper type Paper weight

No.

Plain Paper 1 1 A A A

Plain Paper 2 2 A A A

Middle Thick Paper 3 A A A

Thick Paper 1 4 A A A

Thick Paper 2 5 A A A

Thick Paper 3 6 A - A -

Recycled Paper 1 to 3 A A A

Color Paper 1 to 5 A A A

Color Paper 6 A - A -

Letterhead Paper 1 to 5 A A A

Letterhead Paper 6 A - A -

Preprinted Paper 1 to 5 A A A

Bypass tray Tray 1 Trays 2-4 Two-sided

Preprinted Paper 6 A - A -

Bond Paper 1 to 5 A A A

Bond Paper 6 A - A -

Card Stock 4 to 6 A - - -

OHP (Transparency) 4 to 6 A - - -

2. Loading Paper

Paper type Paper weight

Bypass tray Tray 1 Trays 2-4 Two-sided

No.

Label Paper 1 to 6 A - A -

Envelope 4 to 6 A - A -

Coated Paper 1 to 6 A - A -

Custom Paper Type 1 to 5 *1 - -

Custom Paper Type 6 *1 - - -

It is not necessary to specify the paper weight for this paper type.

Paper weight

No. Paper weight

1 60–74 g/m2 (16–20 lb. BOND)

2 75–90 g/m2 (20–24 lb. BOND)

3 91–105 g/m2 (24–28 lb. BOND)

4 106–135 g/m2 (28–36 lb. BOND)

5 136–170 g/m2 (36 lb. BOND–63 lb. COVER)

6 171–220 g/m2 (63–80 lb. COVER)

• When you print using envelope, the print speed may change.

• Print speed will be lowered in Silent Mode when printing on any paper other than envelopes is performed.

Paper Precautions

CBK254

• Do not attempt to print on stapled sheets, aluminum foil, carbon paper, or any kind of conductive paper. Doing so risks fire.

• If Tray 2, 3, and 4 are installed, do not pull out more than one tray at a time when you are changing or replenishing paper or resolving paper jams. Pressing down forcefully on the machine's upper surfaces can result in malfunctions and/or user injury.

Precautions

• Print quality is not guaranteed if paper other than the ones recommended is used. For more information about recommended paper, contact your sales or service representative.

• If paper jams occur or multiple sheets are fed at once, fan the paper before loading it.

Paper Precautions

• If you load paper when only a few sheets of paper remain in the tray, multiple sheet feeding may occur. Remove any remaining paper, stack them upon the new sheets of paper, and then fan the entire stack before loading it into the tray.

• Straighten curled or warped paper before loading.

• For details about available paper sizes and types for each paper tray, see page 54 "Paper Size Specifications" and page 57 "Paper Type Specifications".

• Depending on the environment where the printer is being used, you might at times hear a rustling noise from paper moving through the printer. This noise does not indicate a malfunction.

• If paper cannot be fed properly because of burrs on the edges of paper, load paper upside down.

• It is recommended to load envelopes and labels into the bypass tray.

Unusable Paper

To prevent errors and misfeeds, do not use:

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2. Loading Paper

• Paper for inkjet printers, thermal fax paper, art paper, paper with perforated lines, hemmededge paper, or window envelopes

• Bent, folded, or creased paper, perforated paper, slippery paper, torn paper, rough paper, thin paper with little stiffness, and paper with a dusty surface

• Errors can occur if you print onto sides that are already printed. Be sure to print onto blank sides only.

• Even supported types of paper may cause paper jams or malfunctions if they have been improperly stored.

• If you print onto rough grain paper, the output image might be blurred.

• Do not load sheets that have already been printed by another printer.

Paper Storage

When storing paper, the following precautions should always be followed:

• Do not store paper where it will be exposed to direct sunlight.

• Avoid storing paper in humid areas (humidity: 70% or less).

• Store on a flat surface.

• Do not store paper vertically.

• Once opened, store paper in plastic bags.

Print Area

The following shows the recommended print area for paper printed with this printer:

1. Print area

2. Feed direction

Paper Precautions

3. 4.2 mm (0.2 inches)

• The print area may vary depending on the paper size, printer language, and printer driver settings.

• Depending on the printer driver settings, you may be able to print outside the recommended print area. However, the actual output may not come out as desired, or a paper feed problem may occur.

2. Loading Paper

Loading Paper into Paper Trays

In the following example procedure, paper is loaded into Tray 1.

• When loading paper, take care not to trap or injure your fingers.

• If Tray 2, 3 and 4 are installed, do not pull out more than one tray at a time when you are changing or replenishing paper or resolving paper jams. Pressing down forcefully on the machine's upper surfaces can result in malfunctions and/or user injury.

• For details about trays that can be loaded for each paper size and type, see page 54 "Paper Size Specifications" and page 57 "Paper Type Specifications".

• Be sure to select the correct paper size and feed direction using the paper size dial on the tray. Otherwise, the printer might be damaged, or printing problems might occur.

• Make sure the paper stack does not exceed the upper limit mark inside the paper tray. Excessive stacking can cause paper jams.

• If paper jams occur frequently, flip the paper stack in the tray.

• Do not mix different types of paper in the same paper tray.

• After loading paper, specify the paper size using the control panel or paper size dial, and paper type using the control panel. When printing a document, specify the same paper size and type in the printer driver as specified on the printer.

• Do not move the side paper guides and end paper guide forcefully. Doing so may damage the tray.

• When loading label paper, load it one by one.

• If a paper tray is pushed vigorously when putting it back into place, the position of the tray's side fences may slip out of place.

• When loading a low number of sheets, be sure not to squeeze the side fences in too tightly. If the side fences are squeezed too tightly against the paper, the edges may crease or the paper may misfeed.

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Loading Paper into Paper Trays

1. Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the

printer.

Place the tray on a flat surface.

2. Adjust the paper size dial to match the size and feed direction of paper in the paper tray.

3. Squeeze the clips on the side and end paper guides and slide it to match the paper size.

4. Load the new paper stack print side down.

Make sure paper is not stacked higher than the upper limit (upper line) marked inside the tray.

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2. Loading Paper

5. Adjust the paper guides to close any gaps.

Do not move paper loaded in the tray more than a few millimeters.

Moving the loaded paper excessively may cause damage to paper edges on the openings of the tray's lifting plate, resulting in sheets being folded or becoming jammed.

6. Lift the front side of the tray, and then slide it into the printer carefully until it stops.

To avoid paper jams, make sure the tray is securely inserted.

• Letterhead paper must be loaded in a specific orientation. For details, see page 67 "Loading Orientation-Fixed Paper or Two-Sided Paper".

• You can load envelopes into Trays 2-4. Envelopes must be loaded in a specific orientation. For details, see page 69 "Loading Envelopes".

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Loading Paper into the Bypass Tray

• For details about trays that can be loaded for each paper size and type, see page 54 "Paper Size Specifications" and page 57 "Paper Type Specifications".

• Make sure the paper stack does not exceed the upper limit mark. Excessive stacking can cause paper jams.

• Do not mix different types of paper.

• After loading paper, specify the paper size and type using the control panel. When printing a document, specify the same paper size and type in the printer driver as specified on the printer.

• When loading label paper, load it one by one.

• Paper feeding conditions and printing quality may vary depending on the paper thickness and width. Be sure to perform test printing using the same paper beforehand.

1. Open the bypass tray.

2. Load paper face up until it stops, and then adjust both sides of the paper guide to match

the paper width.

• When using the bypass tray, it is recommended that you set the paper direction to .

2. Loading Paper

• Letterhead paper must be loaded in a specific orientation. For details, see page 67 "Loading Orientation-Fixed Paper or Two-Sided Paper".

• You can load envelopes into the bypass tray. Envelopes must be loaded in a specific orientation. For details, see page 69 "Loading Envelopes".

Loading Orientation-Fixed Paper or Two-Sided Paper

Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or copied paper) might not print correctly, depending on how the paper is placed.

Settings using the control panel

Set [Letterhead Setting] to [Auto Detect] or [On (Always)], and then place the paper as shown in the table below. For details about [Letterhead Setting], see "Machine Modes", Operating Instructions.

Paper orientation

The meanings of the icons are as follows:

Icon Meaning

Place or load paper printed side face up.

Print side

One-sided

Two-sided

Place or load paper printed side face down.

Trays 1–4 /Bypass

tray

2. Loading Paper

• To print on letterhead paper when [Letterhead Setting] is set to [Auto Detect], you must specify [Letterhead] for the paper type in the printer driver's settings.

• If a print job is changed partway through printing from one-sided to two-sided printing, one-sided output after the first copy may be printed facing a different direction. To ensure all paper is output facing the same direction, specify different input trays for one-sided and two-sided printing. Note also that two-sided printing must be disabled for the tray specified for one-sided printing.

• For details about how to make two-sided prints, see "Printing on Both Sides of a Page", Operating Instructions.

CHU024

Loading Envelopes

This section explains various details about and recommendations concerning envelopes.

• Some of this machine's internal components get very hot. For this reason, take care when removing misfed paper. Not doing so could result in burns.

• Do not use window envelopes.

• Envelopes, especially those with glue on their flaps, may stick together. Fan the envelopes to separate them before loading. If the envelopes still stick together, load them one by one. For the envelope types that can be used with this printer, see page 54 "Paper Size Specifications" and page 57 "Paper Type Specifications".

• Misfeeds might occur depending on the length and shape of the flaps.

• You can print with a standard envelope size setting only when printing on envelopes with their flaps closed.

• Before loading envelopes, press down on them to remove any air from inside, flattening out all four edges. If they are bent or curled, flattening their leading edges (the edge going into the printer) by running a pencil or ruler across them.

Loading orientation for envelopes

The method for loading envelopes varies depending on the orientation of the envelopes. Be sure to load envelopes with the correct orientation.

2. Loading Paper

Orientation Paper trays 2-4 Bypass tray

Envelopes

• Flaps: closed

• Bottom side of envelopes: toward the right of the printer

• Side to be printed: face up

When loading envelopes, use both the control panel and the printer driver to select "Envelope" for the paper type and specify the thickness of the envelopes. For details, see "Printing on Envelopes", Operating Instructions.

Recommended envelopes

For details about recommended envelopes, contact your local dealer.

The size of envelopes that you can load depends on the tray in which you load them. For details, see page 54 "Paper Size Specifications".

• Load only one size and type of envelope at a time.

• The duplex function cannot be used with envelopes.

• Straighten any curls within 2 mm (0.1 inch) upward and 0 mm (0 inches) downward on the tray before loading.

• The output quality on envelopes may be uneven if parts of an envelope have differing thicknesses. Print one or two envelopes to check the print quality.

• When printing onto envelopes, the print speed is slower than usual.

• Flatten out prints if they are creased or curled.

• Check that the envelopes are not damp.

• High temperature and high humidity conditions can reduce print quality and cause envelopes to become creased.

• Depending on the environment, printing on envelopes may wrinkle them even if they are the recommended envelopes.

• Certain types of envelopes might be output creased, dirtied, or misprinted. If you are printing a solid color on an envelope, lines may appear where the overlapped edges of the envelope make it thicker.

Loading Envelopes

Printing on Envelopes with Windows (PCL 6/PostScript 3)

1. After creating a document, open the [Printing Preferences] dialog box in the document's

native application.

2. Click the [Detailed Settings] tab.

3. In the "Menu:" box, click the [Basic] icon, and then configure the following settings:

• Document Size:

Select the envelope size.

4. In the "Menu:" box, click the [Paper] icon, and then configure the following settings:

• Input Tray:

Select the paper tray where the envelopes are loaded.

• Paper Type:

Select [Envelope].

Change any other print settings as necessary. For details, see the printer driver's Help.

5. Click [OK].

6. Start printing from the application's [Print] dialog box.

• Configure the paper settings appropriately using both the printer driver and the control panel. For details about settings using the control panel, see page 74 "Configuring Envelope Settings Using the Control Panel".

• Envelopes must be loaded in a specific orientation. For details, see page 69 "Loading Envelopes".

Printing on Envelopes with OS X/macOS

1. After creating a document, open the printing preferences screen in the document's native

application.

2. Loading Paper

2. Configure the following settings:

• Two-Sided:

Select [Off].

• Paper Size:

Select the envelope size.

• Orientation:

Select the orientation of the envelope.

3. Select [Paper Feed] in the pop-up menu.

4. Select the paper tray where the envelopes are loaded.

5. Select [Printer Features] in the pop-up menu.

6. Select [Paper] in the "Feature Sets:" menu to configure the following settings:

• Paper Type:

Select [Envelope].

7. Change any other print settings as necessary.

8. Start printing from the application's printing preferences screen.

• Envelopes must be loaded in a specific orientation. For details, see page 69 "Loading Envelopes".

Paper Settings

This section explains how to specify paper size and type using the control panel.

• When [Tray Setting Priority] is set to [Machine Setting(s)], the paper settings configured using the printer's control panel have priority over the settings specified in the printer driver or commands. For details, see "Machine Modes", Operating Instructions.

Specifying a Paper Size

• To use the paper size and feed direction other than those indicated on the paper size dial, set the dial to " ", and set the paper size using the control panel.

• To use custom size paper, be sure to specify the paper size using the control panel and the printer driver.

• The printer cannot print on custom size paper if the application does not support custom size paper.

Specifying Standard Size Paper

Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.

1. Select [Paper Input] Press [OK]

2. Select [Paper Size: (tray name)] Press [OK]

3. Select the size of the paper set in the specified tray Press [OK]

• For details about the available paper size, see page 54 "Paper Size Specifications".

Specifying Custom Size Paper

Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.

1. Select [Paper Input]

2. Select [Paper Size: (tray name)] Press [OK]

3. Select [Custom Size] Press [OK]

4. Enter the horizontal value Press [OK]

Press [OK]

5. Enter the vertical value Press [OK]

2. Loading Paper

• For details about the available paper size, see page 54 "Paper Size Specifications".

Specifying a Paper Type

You can improve printer performance by selecting the optimum paper type for the tray.

Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.

1. Select [Paper Input] Press [OK]

2. Select [Paper Type: (tray name)] Press [OK]

3. Select the type of the paper set in the specified tray Press [OK]

The setting is complete when specifying the following types of paper:

Plain Paper 1, Plain Paper 2, Middle Thick, Thick Paper 1, Thick Paper 2, Thick Paper 3

4. If you have selected [Recycled Paper], [Color Paper], [Letterhead], [Labels],

[Transparency], [Envelope], [Coated Paper], [Preprinted], [Bond Paper], or [Cardstock] for the paper type, press [Escape]

5. Select [Maintenance] Press [OK]

6. Select [General Settings] Press [OK]

7. Select the paper thickness setting for the specified paper type Press [OK]

8. Select the tray where the specified type of paper is loaded [OK]

If you selected [Recycled Paper Setting], [Color Paper Setting], [Letterhead Setting], [Label Paper Setting], [Envelope Setting], [Coated Paper Setting], [Preprinted Paper Setting], or [Bond Paper Setting] in this step, you can specify the paper thickness for each tray separately. For other paper types, the specified paper thickness is applied to all trays.

9. Select the paper thickness Press [OK]

• For details about the available paper type, see page 57 "Paper Type Specifications".

Configuring Envelope Settings Using the Control Panel

When printing on envelopes, load envelopes in bypass tray or Trays 2-4, and then follow the procedure below to specify envelope type and thickness.

Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.

1. Select [Paper Input] Press [OK]

2. Select [Paper Size: (tray name)] Press [OK]

Paper Settings

3. Select the envelope type Press [OK]

4. Select [Paper Type: (tray name)] Press [OK]

5. Select [Envelope] Press [OK]

6. Press [Escape]

7. Select [Maintenance] Press [OK]

8. Select [General Settings] Press [OK]

9. Select [Envelope Setting] Press [OK]

10. Select the source tray for which you want to change the paper thickness Press [OK]

11. Select the paper thickness Press [OK]

• For details about the envelope types that can be loaded in each tray, see page 54 "Paper Size Specifications" and page 57 "Paper Type Specifications".

• For details about how to load envelopes, see page 69 "Loading Envelopes".

• Configure the paper settings appropriately using both the printer driver and the control panel. For details about paper settings using the printer driver, see "Printing on Envelopes", Operating Instructions.

2. Loading Paper

3. Troubleshooting

This chapter provides solutions to common problems and it also explains how to correct unwanted print results.

When a Panel Tone Beeps

The following table describes various beep patterns that the printer produces to alert users about printer conditions and the meaning of each beep pattern.

Beep pattern Meaning Causes

Single short beep Panel/screen input

accepted.

Short, then long beep Operation Invalid. An invalid key was pressed on the

Two long beeps Printer has warmed up. When the power is turned on or the

Five long beeps repeated four times.

Five short beeps repeated five times.

• Beep alerts cannot be muted. If the printer's covers are opened and closed repeatedly within a short space of time during an alert indicating a paper jam or insufficient toner, a beep alert might continue, even after normal status has resumed.

Soft alert An error message appears on the

Strong alert The printer requires user attention

A control panel key was pressed.

control panel.

printer exits Sleep mode, the printer has fully warmed up and is ready for use.

control panel if there is no tray for the selected paper size or the tray is empty.

because paper has jammed, the toner needs replenishing, or other problems have occurred.

• You can change the volume. For details, see "General Settings", Operating Instructions.

3. Troubleshooting

When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel

Indicators

This section describes the indicators displayed when the printer requires the user to remove misfed paper, to add paper, or to perform other procedures.

Indicator Status

: Paper Misfeed indicator Appears when a paper misfeed occurs.

For details about removing jammed paper, see page 115 "Removing Jammed Paper".

: Add Toner indicator Appears when toner runs out.

For details about adding toner, see page 38 "Replacing the Print Cartridge".

: Service Call indicator Appears when the printer is malfunctioning or requires

maintenance.

If USB Connection Fails

Problem Causes Solutions

If USB Connection Fails

The printer is not automatically recognized.

The Printer is not automatically recognized.

The USB cable is not connected properly.

Windows has already configured the USB settings.

Disconnect the USB cable, turn off the printer, and then turn it on again. When the printer has fully booted up, reconnect the USB cable.

Check whether or not the computer has identified the printer as an unsupported device.

Open Windows' Device Manager, and then, under [Universal Serial Bus controllers], remove any conflicting devices. A [!] or [?] icon is displayed for conflicting devices. Take care not to accidentally remove required devices. For details, see Windows Help.

3. Troubleshooting

When Messages Are Displayed

This section describes the main messages that appear on the display panel and printed error logs and reports. If other messages appear, follow their instructions.

Status Messages

Message Status

"Energy Saver" The printer is in Energy Saver mode. Press any key to recover to the

normal mode.

"Hex Dump Mode" In Hex Dump mode, the printer receives data in a hexadecimal format.

Turn off the printer after printing, and then turn it on again.

"Job Suspended" All jobs are suspended. Turn off the printer, and turn it on again to

resume the jobs.

"Offline" The printer is offline and cannot print.

"Please wait..." This message may appear for a few seconds. It means the printer is

initializing, replenishing toner, or performing maintenance operations. Wait a while.

"Printing..." The printer is printing. Wait a while.

"Printing Suspended" Printing is suspended. To resume printing, press the [Suspend/Resume]

key.

"Ready" This is the default ready message. The printer is ready for use. No

action is required.

"Resetting Job" The printer is resetting the print job. Wait a while.

"Setting change..." The printer is applying the changes made to its settings. Wait a while.

"Updating Certificate..." The printer is updating the @Remote certificate. Turn the power off, and

then turn it on again.

"Waiting for print data..." The printer is waiting for the next data to print. Wait a while.

Alert Messages (Displayed on the Control Panel)

Message Cause Solution

When Messages Are Displayed

" :(A) (Y1) (Y2) (Y3) Remove misfeed in (Tray name)."

" :(B) (Z) Open Rear Cover and remove misfeed."

" :(C) (D) Remove misfeed & reset ppr in Byps correctly"

" :(E) Pull out Tray 1 & remove ppr."

" Add toner. Replace Print Cartridge. Press the Menu key to check supplies."

" Out of toner

Replace Print Cartridge."

" Toner is almost empty.

Contact your local vendor."

A paper jam has occurred. For details, see page 115

"Removing Jammed Paper".

A paper jam has occurred. For details, see page 115

"Removing Jammed Paper".

A paper jam has occurred. For details, see page 115

"Removing Jammed Paper".

A paper jam has occurred. For details, see page 115

"Removing Jammed Paper".

The toner has run out. Replace the print cartridge.

The print cartridge is almost empty.

For details, see page 38 "Replacing the Print Cartridge".

"@Remote Cert. update failed"

"Cannot connect=>Comm.Serv. Check proxy user/ password."

"Cannot connect with DHCP server.(101/201)"

Updating the @Remote certificate failed.

The proxy user name or password is incorrect.

An IP address cannot be obtained from the DHCP server.

Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.

Check the proxy server settings, and then change the user name and/or password if they are incorrect.

Contact your network administrator.

3. Troubleshooting

Message Cause Solution

"Cannot print." The printer cannot print the sent

data.

"Check the network settings.

The IP address setting is incorrect. Check the IP address, subnet

(103/203)"

"Classification Code Error" A classification code is not

specified for the print job.

"Connect failed:WirelessCard Turn

The printer cannot detect the wireless LAN interface board.

power off, check card."

"Cover Open. Please close

A cover of the printer is open. Close the cover as indicated on

the indicated cover."

"Duplex mode is in off position for (tray name)"

The duplex mode for the indicated tray is not available.

Check that the file you want to print is a supported file type.

Check the misfeeds and ask your network administrator for help.

mask, and gateway address.

Enter a classification code using the printer properties and print the document again.

Check that the board is supported or installed correctly.

the control panel.

You can use one-sided printing only. Press [Change] to change the tray's settings, press [JobReset] to reset the job, or press [Form Feed] to force printing.

"Do you want to continue printing by changing an

The print data contains data that cannot be printed.

included Adobe font?"

"Ethernet Board Error" An error on the Ethernet is

detected.

"Exceeded max. No. of files."

While printing a Sample Print, Locked Print, Hold Print, or Stored Print file, the maximum file capacity was exceeded.

"Exceeded max. No. of pages."

While printing a Sample Print, Locked Print, Hold Print, or Stored Print file, the maximum page capacity was exceeded.

Press [Resume] to execute printing. Alternatively, press [Job Reset] to cancel printing.

Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.

Delete unneeded files stored in the printer.

• Delete unneeded files stored in the printer.

• Reduce the number of pages to print.

When Messages Are Displayed

Message Cause Solution

"Exceeded max. print size. Press [JobReset]."

The specified paper size exceeds the maximum size supported by

Press [JobReset] to cancel printing.

this printer.

"Failed to connect to server for Remote Diagnostics."

The printer cannot communicate with Remote Communication

Check the connection to the Remote Server Gate.

Gate.

"Independent-supply toner" Independent-supply toner is set. Use the toner recommended for

this printer.

"Independent-supply toner" The toner has run out. For details, see page 38

"Replacing the Print Cartridge".

"IPv6 Address already exists Link-local

The same IPv6 address is already used.

Contact your network administrator.

Address(109/209)"

"IPv6 Address already exists Stateless

The same IPv6 address is already used.

Contact your network administrator.

Address(109/209)"

"IPv6 Address already exists Manual Config.

The same IPv6 address is already used.

Contact your network administrator.

Address(109/209)"

"Load paper in (tray name)" There is no paper in the specified

tray.

"Load paper in (tray name)" The tray is not inserted completely

into the machine.

"Paper size mismatch." Paper of a size that is different

from the setting specified in [Paper Size] under [Paper Input] is loaded.

"Paper size mismatch." The tray is not inserted completely

into the machine.

Load the specified paper in the tray, or ress [JobReset] to reset the job.

Slide the tray into the machine until it stops.

Load the paper of the size specified in [Paper Size] under [Paper Input] and press [Continue], or press [Job Reset] to cancel the job.

Slide the tray into the machine until it stops.

3. Troubleshooting

Message Cause Solution

"Paper size mismatch. Change settings to: (Paper size)"

The size of the paper in the tray does not match the paper size specified in the printer driver.

"Paper size/type mismatch." The paper tray loaded with the

paper of the size and type specified in the printer driver is not available.

"Paper size/type mismatch. Change settings to: (Paper size/type)"

The size and type of the paper in the tray do not match the paper size and type specified in the printer driver.

Load the paper of the displayed size and change the paper size dial, or change the paper size in [Paper Size] under [Paper Input]. Or, press [Form Feed] to force printing or [JobReset] to cancel printing.

Load the paper of the size and type specified in the printer driver. Adjust the paper size dial on the tray, or change the paper size and type in [Paper Size] and [Paper Type] under [Paper Input].

Or, press [Form Feed] to force printing or [JobReset] to cancel printing.

Load the paper of the displayed size and type, and change the paper size dial on the tray, or change the paper size and type in [Paper Size] and [Paper Type] under [Paper Input].

"Paper type mismatch. Change settings to: (Paper type) "

The type of the paper in the tray does not match the paper type specified in the printer driver.

"Parallel I/F Error" The printer's self-diagnostic test

failed due to a loopback error.

"Printer Font Error." There are problems with the

printer's font file.

Or, press [Form Feed] to force printing or [JobReset] to cancel printing.

Change the paper type in [Paper Type] under [Paper Input]. Or, press [Form Feed] to force printing or [JobReset] to cancel printing.

Replace the IEEE 1284 board that caused the error.

Turn the printer off, and then turn it on again.

If the problem persists, contact your sales or service representative.

When Messages Are Displayed

Message Cause Solution

"Problem with Hard Disk Please call service."

"Problem:Wireless card Please call service."

"Pull out Print Cartridge, shake it gently and then set it again."

"Reset Paper (tray name) or [Cancel] to FormFeed."

"Replace (Black/Color) Drum Unit."

"Replace (Black/Color) Photoconductor Unit."

The printer cannot detect the hard disk.

The printer cannot detect a wireless LAN interface board.

The Print Cartridge is not set correctly.

The specified tray is not set correctly.

You need to replace the Black Drum Unit or the Color Drum Unit.

You need to replace the Black Photoconductor Unit or the Color Photoconductor Unit.

Check that the hard disk installed correctly. If the problem persists, contact your sales or service representative.

Check that the wireless LAN interface board installed correctly. If the problem persists, contact your sales or service representative.

Shake the Print Cartridge and set it again. For details, see page 38 "Replacing the Print Cartridge".

Set the tray correctly, or press [Cancel] to cancel printing.

Contact your sales or service representative.

"Replace Intermediate Transfer Unit."

"Replace Paper Transfer Unit"

"Rplcmnt Rqrd:Controlr Board"

"SD Card authenticatn.failed"

"Set the Print Cartridge correctly."

You need to replace the Intermediate Transfer Unit

You need to replace the Paper Transfer Unit

You need to replace the Controlr Board.

Authentication from the SD card failed.

The print cartridge may have not been installed correctly.

Contact your sales or service representative.

Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.

Turn the printer off, and install the print cartridge again.

3. Troubleshooting

Message Cause Solution

"Set the Toner Locking Lever correctly."

The Toner Locking Lever is not set correctly.

Set the Toner Locking Lever correctly. For details about how to set the Toner Locking Lever, see page 38 "Replacing the Print Cartridge".

"Specified custom paper name does not match the setting. The job has been

Auto job reset by the paper type name error cured, and printing is paused.

Press [Exit] to cancel printing.

cancelled."

"Standard Tray is full.

The standard tray is full. Remove the paper.

Remove the paper."

"Supply order has failed." The automatic supply order failed. The message indicates the printer

tried to order the supplies.

"This NetBIOS name is already in use.(108/208)"

The NetBIOS name specified for the printer is already used by

Contact your network administrator.

another device on the network.

"The same IPv4 Address already exists.(102/202)"

The IPv4 address specified for the printer is already used by another

Contact your network administrator.

device on the network.

"The selected job(s) have already been printed or cancelled."

"USB has a problem. Please call service."

"Values set for IPv6/ Gateway addresses are invalid.(110/210)"

"Waste Toner Bottle is full or not set correctly. Please check the bottle."

This message might appear if you

Press Exit on the message screen. print or cancell a job from Web Image Monitor.

The printer has detected a USB board failure.

Turn the printer off, and then turn it

on again. If the problem persists,

contact your sales or service

representative.

The IPv6 address or gateway

Check the network settings. address is invalid.

The waste toner is full. Replace the waste toner bottle.

For details, see page 42

"Replacing the Waste Toner

Bottle".

When Messages Are Displayed

Message Cause Solution

"WPA Auth. incomplete. (211)"

WPA authentication could not be completed.

Contact your network

administrator.

Alert Messages (Printed on Error Logs and Reports)

This section describes likely causes of and possible solutions for the error messages that are printed on the error logs or reports.

Message Cause Solution

"84: Error" There is no work area available

for image processing.

"86: Error" Parameters of the control code

are invalid.

"Address book is in use." The printer currently cannot

perform authentication because the Address Book is being used by another function.

Select [Font Priority] for [Memory Usage] in [System]. Decrease the number of files sent to the printer.

Check the print settings.

Wait a while, and then retry the operation.

"Auto-user prog. failed." Automatic registration of

information for LDAP Authentication or Windows Authentication failed because the Address Book is full.

"Comm. error with CM server." The job was canceled because

a Central Management communication error occurred.

"Cannot print." You have no privileges to print

the PDF file you want to print.

For details about the automatic registration of user information, see "Auto Registration to the Address Book", Security Guide.

Check the status of the Central Management machine.

Contact the owner of the document.

3. Troubleshooting

Message Cause Solution

"Classification Code Error" The classification code is not

specified with the printer driver.

Specify any classification code in the printer driver, and perform printing again. For details about how to specify classification code settings, see "Registering Classification Codes", Operating Instructions.

"Collate cancelled." Collate was canceled. Turn the printer off, and then

turn it on again. If the message appears again, contact your service representative.

"Collate: Page max." The amount of free memory is

insufficient to perform collating.

"Command Error." An RPCS command error

occurred.

Reduce the number of pages to be printed.

Check that the communication between a device and the printer is working correctly.

"Compressed Data Error" The printer detected corrupt

compressed data.

Check that the program you used to compress the data is functioning correctly.

"Duplex cancelled." Duplex printing was canceled. Change the setting for "Duplex

Tray" in [Paper Input] to enable duplex printing for the paper tray.

"Error occured. Prntd/Cncld." An error occurred during

Check the print settings.

printing, but it was ignored.

"Excd Prt Vol Use max count." Printing was canceled because

Contact your user administrator. the print maximum number was reached.

"Excd Prt Vol Use max count." Maximum number of user codes

Delete unnecessary user codes. that can be registered has been reached.

"File System Error." PDF direct printing could not be

performed because the file system could not be obtained.

Turn the printer off, and then

turn it on again. If the message

appears again, contact your

service representative.

When Messages Are Displayed

Message Cause Solution

"File System Full." The PDF file cannot be printed

because the capacity of the file system is full.

"HDD is full." The hard disk became full while

printing a Sample Print, Locked Print, Hold Print, or Stored Print file. Delete unnecessary files stored in the printer.

"HDD not installed." The printer received a stored

job file but no hard disk is installed.

"I/O buffer overflow." An input buffer overflow

occurred.

Delete all unnecessary files from

the hard disk, or decrease the

file size sent to the printer.

Reduce the data size of the

Sample Print, Locked Print, Hold

Print, or Stored Print file.

When printing with the

PostScript 3 printer driver, the

hard disk capacity for fonts and

forms has been exceeded.

Delete unnecessary forms or

fonts registered to the printer.

Contact your sales or service

representative.

• Select [Font Priority] for [Memory Usage] in [System].

• In [I/O Buffer] under the [Host Interface] menu, set the maximum buffer size to a larger value.

• Reduce the number of files being sent to the printer.

3. Troubleshooting

Message Cause Solution

"Insufficient Memory." A memory allocation error

occurred.

"Memory Retrieval Error" A memory allocation error

occurred.

PCL 6

On the printer driver's [Detailed Settings] tab, click [Print Quality: Advanced] in "Menu:", and then select [Raster] in the "Vector/Raster:" list. In some cases, it will take a long time to complete a print job.

PostScript 3

Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help.

Turn off the power and then back on again. If the message appears again, replace the RAM. For details about replacing the RAM, contact your service representative.

"No Background Numbering HDD"

Background Numbering was specified while the hard disk drive was not attached. The job has been canceled.

"No response from server." A timeout occurred while the

printer was connecting to the server for LDAP Authentication or Windows Authentication.

• Attach the hard disk drive when using the Background Numbering function.

• If this message is displayed while the hard disk drive is attached, contact your sales or service representative.

Check the status of the server.

When Messages Are Displayed

Message Cause Solution

"Others using print volume." The job was canceled because

the usage count information could not be obtained from the

All job slots are occupied by other devices. Check the status of the client machine.

Central Management machine.

"Paper Size Error" Printing was canceled because

Check the available paper size. the specified paper size cannot be fed from the tray.

"Paper Type Error" The printer does not recognize

the paper type specified using the printer driver.

Check that the printer is

connected to the network

correctly and bidirectional

communication is enabled. If the

problem persists, check the user

paper type settings of the

printer.

"Password mismatch." A wrong password was entered

Check the password. when an encrypted PDF file was printed.

"PDF File Error." A syntax error, etc., occurred. Check that the PDF file is valid.

"PDL error." The printer language error

Press [OK]. occurred.

"Print overrun." Printing images was aborted. Select a lower resolution on the

printer driver. For details about

how to change the resolution

setting, see the printer driver

Help.

"Receiving data failed." Data reception was aborted. Resend the data.

"Sending data failed." The printer received a command

to stop a transmission from the

Check that the computer is

working correctly. printer driver.

3. Troubleshooting

Message Cause Solution

"Unauthd. Copy Prev. Error" The [Enter User Text:] field on

the [Unauthorized Copy Prevention for Pattern Details] screen is blank.

"User auth. already exists." The same account name is

already used in the newly selected domain or server in an environment using LDAP Authentication.

PCL 6/PostScript 3

On the printer driver's [Detailed Settings] tab, click [Effects] in "Menu:". Select [Unauthorized Copy Prevention], and then click [Details] to display [Unauthorized Copy Prevention for Pattern Details]. Enter text in [Enter User Text:].

Contact your user administrator.

When You Cannot Print

Problem Cause Solution

Printing does not start. The power is off. For details about how to turn on

the main power switch, see

page 35 "Turning On/Off the

Power".

Printing does not start. The cause is displayed on the

screen of the control panel.

Printing does not start. The interface cable is not

connected correctly.

Printing does not start. The correct interface cable is

not being used.

Printing does not start. The interface cable was

connected after the printer was switched on.

Check the error message or

warning status on the display

panel, and then take the

required action. For details

about solutions, see page 80

"When Messages Are

Displayed".

For details about how to

connect interface cables

correctly, see "Connecting the

Printer", Operating Instructions.

The type of interface cable to

use depends on the computer.

Be sure to use the correct one. If

the cable is damaged or worn,

replace it. For details about

interface cable, see

"Connecting the Printer",

Operating Instructions.

Connect the interface cable

before turning on the main

power switch.

3. Troubleshooting

Problem Cause Solution

Printing does not start. If the printer is using wireless

LAN, failure to print might result from a weak wireless signal.

Printing does not start. If the printer is using wireless

LAN, when there is a microwave oven, mobile phone, industrial machine, scientific instrument, or medical instrument which uses the same frequency range near the device, radio waves may be interfering with the wireless LAN's communication.

Check the radio signal status of

the wireless LAN in [Host

Interface]. If the signal quality is

not satisfactory, move the

printer to a location where

radio waves can pass or

remove objects that might cause

interference.

You can check the signal status

only when wireless LAN is used

in infrastructure mode. For

details about the radio signal

status of the wireless LAN, see

"Checking the signal",

Operating Instructions.

Turn off the microwave oven,

mobile phone, industrial

machine, scientific instrument, or

medical instrument which uses

the same frequency range and

then try printing again. If

printing is successful, move the

device to a location where it

does not interfere.

Printing does not start. If the printer is using wireless

LAN, SSID settings may be incorrect.

Check that the SSID is correctly

set using the printer's display

panel. For details about SSID

Setting, see "Connecting to the

Wireless LAN Interface",

Operating Instructions.

When You Cannot Print

Problem Cause Solution

Printing does not start. If the printer is using wireless

LAN, the receiver's MAC address may be preventing communication with the access point.

Printing does not start. The Login User Name, Login

Password, or Driver Encryption Key is incorrect.

Printing does not start. Advanced encryption has been

set using the Extended Security function.

Check the access point settings

when using the infrastructure

mode. Depending on the access

point, client access may be

filtered by MAC address. Also,

check that there are no

transmission problems between

the access point and wired

clients, and between the access

point and wireless clients.

Check the Login User Name,

Encryption Key.

Check the settings of the

Extended Security function. For

details about Extended Security

function settings, see

"Specifying the Extended

Security Functions", Security

Guide.

[List / Test Print] is disabled. A mechanical error might have

occurred.

Printing does not start when using the extended wireless

The correct Communication Mode is not set.

LAN in Ad-hoc Mode.

Contact your service

representative.

• Turn the main power switch off and then back on again. For details about how to turn on/off the main power switch, see page 35 "Turning On/Off the Power".

• Change [Communication Mode] in [Host Interface] to [802.11 Ad-hoc Mode], and then select [Off] for [Security Method]. For details about Communication Mode, see "Host Interface", Operating Instructions.

3. Troubleshooting

Problem Cause Solution

The Data In indicator does not light up or flash after a print job

The data is not being sent to the printer.

starts.

If printing does not start, contact your service representative.

• When a cable is used to connect the computer directly to the printer, check whether the print ports are configured correctly.

• When the computer is connected to the network, ask your administrator about the computer's network connection.

Ricoh P C600 operation manual

Specifications and Main Features

Frequently Asked Questions

User Manual

TABLE OF CONTENTS

Manuals for This Machine

Information for This Printer

User Information on Electrical & Electronic Equipment

Users in the countries where this symbol shown in this section has been specified in national law on collection and treatment of E-waste

All Other Users

Note for the Battery and/or Accumulator Symbol (For EU countries only)

Environmental Advice for Users

Users in the EU, Switzerland and Norway

Notes for users in the state of California

ENERGY STAR Program

1. Getting Started

Before You Start

How to Read the Manuals

Symbols used in the manuals

Disclaimer

Notes

About IP addresses

Model-Specific Information

List of Options

Guide to Names and Functions of Components

Guide to Components

Exterior: Front view

Exterior: Rear view

Interior: Front view

Guide to functions of the printer's internal options

Guide to the Names and Functions of the Control Panel

Guide to the Names and Functions of the Control Panel Screen

Installing Options

Order of Option Installation

Attaching the 500-sheet Paper Feed Unit

Installing the Hard Disk

Installing the Interface Units

Installing the Wireless LAN interface board

Installing the IEEE 1284 interface board

Installing the USB device server

Installing SD Card Options

Turning On/Off the Power

Turning On the Power

Turning Off the Power

Saving Energy

Replenishing and Replacing Consumables

Replacing the Print Cartridge

Disposing of used toner

Replacing the Waste Toner Bottle

Displaying the Printer Configuration Screens Using the Control Panel

Configuring Printer Settings from the [Menu] key

Using Web Image Monitor

Displaying the top page

2. Loading Paper

Paper Loading Procedure

Paper Size Specifications

Paper Type Specifications

Paper Precautions

Loading Paper into Paper Trays

Loading Paper into the Bypass Tray

Loading Orientation-Fixed Paper or Two-Sided Paper

Loading Envelopes

Printing on Envelopes with Windows (PCL 6/PostScript 3)

Printing on Envelopes with OS X/macOS

Paper Settings

Specifying a Paper Size

Specifying Standard Size Paper

Specifying Custom Size Paper

Specifying a Paper Type

Configuring Envelope Settings Using the Control Panel

3. Troubleshooting

When a Panel Tone Beeps

When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel

Indicators

If USB Connection Fails

When Messages Are Displayed

Status Messages

Alert Messages (Displayed on the Control Panel)

Alert Messages (Printed on Error Logs and Reports)

When You Cannot Print