Ricoh G3BASIC FACSIMILE FEATURES MANUAL
FACSIMILE FEATURES
MANUAL
INTRODUCTION
Your facsimile machine is equipped with a wide range of labor-saving and costsaving features. This manual explains each of these features, and how you can
put them to use.
The procedures for operating the features specific to your model can be found
in the Operator’s Manual. Please use this manual in conjunction with the Operator’s Manual to get the most out of your fax machine.
Section 1 (Routine Operation) - This section describes the features and
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settings that you will normally be using every day.
Section 2 (Advanced Features) - This section explains how to take advan-
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tage of the special features of your fax machine.
Section 3 (Programming) - This section explains all the programmable fea-
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tures of your fax machine. It also advises you on what items you need to program after you have just set up your machine for the first time.
Section 4 (Reports) - This section explains the reports that the machine
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generates.
Section 5 (Networking Features) - This section explains how you can set
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up complex fax networks for distribution of fax messages over analog and
digital networks.
Section 6 (Group 4 Features) - This section explains the extra features
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that are available if you install a Group 4 kit in your fax machine. Group 4
kits are not available for all models.
Note that your fax machine may not be equipped with all the features that are
described in this manual. Refer to the Operator’s Manual for a list of the features that your machine has.
SECTION 1. ROUTINE O PERATION
1. TRANSMISSION
1-1. Routine Transmission
There are two ways to send a fax message.
Immediate Transmission
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Memory Trans mission
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Error Correction Mode (ECM) can be used with both of these modes.
Immediate Transmission
Immediate Transmission is convenient when:
You wish to send a message immediately
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You quickly wish to check whether successful connection has been made
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with the other party
The machine dials immediately after you press Start (or at the specified later
time, if you used a time-delay feature like Send Later). The message is
scanned and transmitted page by page without being stored in memory.
1-1
SECTION 1 ROUTINE OPERATION
Memory Transmission
Memory Transmission is convenient because:
Fax messages can be scanned much more quickly (you can take your docu-
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ment away from the fax machine without waiting too long)
While your document is being sent, another user can operate the machine
❐
using the Dual Access or Transmission Reserve feature (people will not
have to wait by the fax machine too long)
After you press Start, the machine doesn’t dial until all the pages of your fax
message have been stored in the memory.
Cross-references
Send Later:
Dual Access:
Transmission Reserve:
page 1-7. ECM: ☞ page 2-34.
☞
page 2-43.
☞
page 2-43.
☞
1-2
SECTION 1 ROUTINE OPERATION
1-2. Contrast, Resolution, and Halftone Modes
You may wish to send many different types of fax message. Some of these may
be difficult to reproduce at the other end. However, your machine has three settings that you can adjust to help you transmit your document with the best possible image quality.
If you are not sure whether your settings are suitable, make a copy of the
document using these settings. The printout shows how the fax message
will look when it is printed at the other end.
1-3
SECTION 1 ROUTINE OPERATION
Contrast
The text and diagrams in your document must stand out clearly from the paper
they are written on. If your document has a darker background than normal (for
example, a newspaper clipping), or if the writing is faint, adjust the contrast.
Resolution
If your document contains fine print or detailed diagrams, use a higher resolution setting.
Halftone
Without Halftone
If your document contains a photograph, or diagrams with complex shading patterns or grays, switch Halftone Mode on to achieve optimum image quality.
Notes:
The settings available differ from model to model. For details about the settings
that your machine has, refer to your machine’s Operator’s Manual.
Some models have two types of Halftone, the Dither Process, and
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the higher quality Error Diffusion Process.
Halftone Mode slows down the transmission speed, and may in-
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crease your communication costs, especially if you use the Error Diffusion process. Higher resolutions also do this. This is because
these settings create larger files that contain more information.
Messages are transmitted the fastest if you use the standard resolu-
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tion setting, and keep Halftone off.
1-4
With Halftone
SECTION 1 ROUTINE OPERATION
1-3. Convenient Dialing Methods
In addition to dialing the full number on the fax machine’s keypad, you can use
Speed Dial, Quick Dial or Groups.
These features allow you to store telephone numbers in your machine’s memory. (A stored number will remain in the memory, and you can use it as many
times as you wish without having to reprogram it.)
Then, when you need to dial a number, just call it up (for example, by pressing
the required Quick Dial Key).
Each of the features is briefly described in this section.
Quick Dial and Speed Dial
Quick Dial is also known as One-touch Dial.
Speed Dial is also known as Shorthand Dial.
Quick Dial and Speed Dial are very convenient for dialing numbers that you
often call, especially if these numbers are very long (like international numbers).
These features greatly improve the convenience of operating your machine.
However, first, you have to program the telephone numbers that you need into
the Quick Dial Keys and Speed Dial Codes in your machine.
After programming your Quick Dials and Speed Dials, you can dial a telephone
number with very few keystrokes.
For Quick Dial, just press a Quick Dial Key then press Start.
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For Speed Dial, press the key on the operation panel labeled "Speed Dial"
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(or "Shorthand"), enter a two-digit Speed Dial Code, then press Start.
You can also access Speed Dial codes using the Telephone Directory feature (
page 2-11)
☞
1-5
SECTION 1 ROUTINE OPERATION
The number of Quick Dial Keys and Speed Dial Codes that you can program differs from model to model; refer to your machine’s Operator’s Manual.
- Labeling -
In some machines, you can store the name of the other party as a quick reference (this name will be displayed on the operation panel before you press the
Start key, so you can check whether you have selected the correct number).
This label is used with features such as Telephone Directory or Label Insertion.
In other machines, you have to attach labels to the operation panel, or keep a
separate list.
Cross-references
Telephone Directory:
Label Insertion:
Groups
If you frequently send the same message at the same time to more than one
place, program these telephone numbers into a group. Then you can send the
messages to all the addresses in that group with just a few keystrokes.
☞
page 2-11.
☞
page 2-25.
You can also program a name for that group (for example, "Branch Offices"),
which will be displayed before you press the Start key. This helps you to check
whether you selected the correct group.
Groups can be used with the following features.
Broadcasting; ☞ page 2-1.
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Transfer Request (in some models); ☞ page 2-6.
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Polling Reception; ☞ page 2-10.
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CAUTION
There are limits on the number of addresses that can be dialed with each
of these features. Do not store more numbers in the group than the
capacity of the feature that you plan to use it with. See the machine’s
Operator’s Manual for details on these limits.
1-6
SECTION 1 ROUTINE OPERATION
1-4. Optional Features for Routine Transmission
When you make a routine transmission, you can access a few optional features. See your Operator’s Manual for details.
Send Later
Using this feature, you can instruct the machine to delay transmission of your
fax message until a later time, which you specify. This allows you to take advantage of off-peak telephone line charges without having to be by the machine at
the time.
CAUTION
If your machine’s memory is full, or if i t has no memory, you will have to
keep the message in the document feeder. This means that nobody can
use the document feeder, unless they take out your message, which would
cancel the Send Later operation.
1-7
SECTION 1 ROUTINE OPERATION
Page Count
When your fax message is printed at the other end, page numbers will be
printed on the top of each page. Using the Page Count feature, you can select
the format in which the page numbers are printed.
If you use Page Count:
Page numbers will be printed in batch-numbering format (for example, p1/3,
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p2/3, and p3/3 for a three-page message). This makes it easy for the other
party to see how many pages you sent, and if any are missing. However,
you have to input the number of pages at the keypad.
If you do not use Page Count:
Page numbers will be printed only as a sequence (for example p1, p2, p3).
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This makes it difficult for the other party to tell at a glance whether any
pages are missing at the end of the message.
Note: If you use Memory Transmission, Page Count is automaticall y switched
on, so you may not see this as an option.
1-8
SECTION 1 ROUTINE OPERATION
Personal Code
Personal Codes do the following.
They allow you to keep track of machine usage (for example, for billing pur-
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poses). If everybody uses a Personal Code when they use the fax machine,
the codes, or the names programmed into the codes, will be printed on the
TCR (also known as the Journal). This will help you to check up on who has
been using the machine, and how often.
If you use Label Insertion and store your name with your Personal Code,
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they allow the receiver of your fax message to see your name at the top of
the printout.
Note: If you switch Restricted Access on, users have to enter their personal
code before they can use the machine. The personal code must have already been stored in the machine. This may deter unauthorized personnel from casually using the machine.
Cross-references
Programming Personal Codes:
Label Insertion:
Restricted Access:
page 2-25.
☞
☞
page 2-29.
page 3-8.
☞
1-9
SECTION 1 ROUTINE OPERATION
TRD (Transmission Deadline)
If your message has to be sent to the other end before a certain time, use the
Transmission Deadline option and input this deadline.
If the line is busy, the machine will redial at set intervals until the deadline
passes. Before the deadline passes, there is no limit to the number of times
that the machine can redial.
After the deadline passes, the machine will print a report which indicates
whether or your not your message was sent within the deadline. Then, the message will be erased from memory.
This feature is only available with Memory Transmission.
Cross-reference
Transmission Deadline Report:
Memory Transmission:
page 1-2.
☞
page 4-2.
☞
1-9a
SECTION 1 ROUTINE OPERATION
Economy Transmission
This feature is similar to Send Later. However, it has the added bonus of automatically combining two cost-saving features: use of off-peak rates, and Batch
Transmission. Also, you do not have to input the required transmission time
every time, like you do with Send Later. However, the Send Later time can be
changed for each transmission on a case by case basis.
If you select Economy Transmission, your fax message will be sent at the time
that you previously stored in programming mode for this feature. Also, all messages that were stored for sending to the same destination using this feature
will be batched automatically.
Cross-reference
Send Later:
Automatic Reduction On/Off
Normally, if the width of the document you are sending is greater than the copy
paper width at the other end, your machine will reduce the data so that it will fit.
If you do not want the data to be reduced, even if the paper at the other end is
not wide enough, switch Automatic Reduction off. Note that data at the left and
right edges of your document will be lost if it is wider than the paper at the other
end.
This setting does not affect Length Reduction.
Cross-reference
Reduction:
page 1-7. Batch Transmission: ☞ page 2-35.
☞
page 2-27.
☞
1-9b
SECTION 1 ROUTINE OPERATION
ID Transmission
If you switch ID Transmission on, transmission will only take place if the other
terminal’s ID Code is the same as yours. This feature can stop you from accidentally sending information to the wrong place, if you co-ordinate ID Codes
with the other party.
This feature works in the same way as Closed Network. To enable Closed Network, you or a service technician have to switch it on, and it stays on for all
communications until you switch it off. However, you can use ID Transmission
for whichever transmissions you like. For receptions, ID Transmission does not
work; you will have to use Closed Network if you wish to use this type of feature
for your received fax messages.
This feature may not be reliable when communicating with terminals produced
by another maker.
Cross-reference
ID Code:
TTI On/Off
In some models, you can switch TTI On/Off as a Transmission Option for each
individual transmission.
Cross-reference
TTI On/Off:
page 3-4. Closed Network: ☞ page 2-28.
☞
page 2-24.
☞
1-9c
SECTION 1 ROUTINE OPERATION
Alternative Destination
This feature is useful if the person you are sending to has access to two fax machines.
When sending a fax message, you can dial two fax terminals. If your first
choice cannot be reached (for example, because it is busy), your machine will
dial the alternative destination. However, if the first destination was reached
successfully, the alternative will be disregarded. When connection is successful, the document will be fed, scanned, and transmitted.
If the first destination cannot be reached at the first dialing attempt, the machine will redial. The method used differs from model to model. Refer to your
machine’s Operator’s Manual for details.
Notes:
Cross-reference
Redialing:
Alternative Destination cannot be used with Polling, Transfer Re-
❐
quest, or Memory Transmission.
If you use Memory Transmission, you will not see this as an option.
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This is because you can send the same message to more than one
address using the memory (
page 1-12. Broadcasting: ☞ page 2-1.
☞
"Broadcasting").
☞
1-10
SECTION 1 ROUTINE OPERATION
Voice Request
Using this feature, you can have a telephone conversation with the other party,
on the same call, after your fax message has been sent out. This is useful if
you wish to discuss the contents of the fax message with the other party.
1
2
Because you don’t have to redial the other party to have the conversation, you
can save overall telephone line costs.
Note: In some models, this feature cannot be used with Memory Transmission.
Destination Check
In some models, if you wish to send a fax message to more than one location,
you can scroll through the list of telephone numbers that you have input so far
to check whether you have missed any out or entered any wrong numbers.
This feature is useful when using features such as Broadcasting, Transfer Request, and Polling Reception.
Cross-reference
Broadcasting:
Polling Reception:
page 2-1. Transfer Request: ☞ page 2-6.
☞
page 2-10.
☞
1-11
SECTION 1 ROUTINE OPERATION
1-5. Redialing
If a message was not transmitted successfully, that does not mean that you
have to enter the telephone number again. In many cases, the machine will
redial the destination automatically. Or, with the AI Redial key, you can redial
with just a few keystrokes.
Automatic Redialing
The machine will automatically redial the other party if any of the following conditions occurred.
The other party was busy
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There was no reply from the other party
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The message was rejected by the machine at the other end because of ex-
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cessive errors (redialing will only take place if Memory Transmission was
used)
The number of times that the machine will redial and the interval between redialing attempts may vary from model to model, and it may depend on what features are being used. Refer to the machine’s Operator’s Manual for details.
Using the AI (Artificial Intelligence) Redial Key
The machine learns and remembers the last ten telephone numbers that you input. Then, if you have to redial one of these numbers, just press the AI Redial
key until the number or name of the party you wish to redial is displayed, then
press the Start key.
This feature has the following uses.
If the machine is waiting to redial the other party, you do not have to wait for
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the redialing interval to expire.
Press the AI Redial key until the required telephone number or name is displayed, then press the Start key.
If you wish to send another message to the same address that you just sent
❐
one to recently, you don’t have to dial the full number again if it is still in the
AI Redial memory.
Place the message in the feeder, then press the AI Redial key until the required telephone number or name is displayed, then press the Start key.
Redialing does not work if you dialed with the handset.
Notes:
Using the AI Redial key, you cannot retry a failed Memory Transmis-
❐
sion. However, you can redial the telephone number, as explained
above.
The AI Redial key does not work if you used the handset to dial.
❐
1-12
SECTION 1 ROUTINE OPERATION
2. RECEPTION
2-1. Routine Reception
There are three ways to set up your machine to receive fax messages.
Auto Receive Mode (also known as Fax Mode)
Incoming fax messages are received automatically. You do not have to be by
the machine, as long as you have kept the power switch on. Use this setting
when you have to leave the machine and you do not have an answering machine.
Manual Receive Mode (also known as Tel Mode)
This setting is convenient if you wish to use your fax machine’s handset to answer telephone calls coming in on the same line as fax messages. However,
your fax machine cannot automatically receive fax messages; you have to be
by the machine if a fax message comes in.
Note that you should use this mode when you wish your answering machine to
answer calls coming in to your fax machine while you are out.
Note: Answering machines can only be connected to fax machines that were
manufactured for use in North America. Not all models have an answering machine interface; see your operator’s manual.
Auto Select Mode (also known as Auto Mode)
Use this mode if you wish to receive both fax and telephone calls on the same
line, using your fax machine and its handset. When a call comes in, your machine will determine whether the other party is a fax machine or a telephone
caller.
If the other party is a fax machine, your machine will automatically go into Auto
Receive mode.
If the other party is a telephone caller, (or if the user dialed your number using
the handset connected to their fax machine and wishes to speak to you before
sending a fax), your machine will emit a ringing tone, asking you to pick up the
handset.
Note: Not all models have this mode.
1-13
SECTION 1 ROUTINE OPERATION
2-2. Substitute Reception
If the printer is jammed or out of supplies, you will still be able to receive fax
messages; any messages coming in will be stored in the machine’s memory.
If the "Receive File" indicator is lit, a message has been stored in the memory
using the Substitute Reception feature.
To print the message, you will have to do the following.
If the printer is jammed: Remove the jammed paper.
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If there is no paper: Supply the machine with paper.
❐
If there is no toner [plain paper fax machines only]: Resupply the machine.
❐
Refer to your machine’s Operator’s Manual for details on how to deal with
these matters.
Messages stored by Substitute Reception will be printed automatically after you
have returned the machine to normal operating condition.
Note: If your machine has only a small memory, you may wish to disable this
feature. This is because your memory may be too small to receive incoming messages. Also, in some models with a small memory, ECM
does not work if the memory has a message in it. (ECM is a facsimile
signaling system that allows error-free communication over noisy telephone lines.)
Cross-reference ECM: ☞ page 2-34.
1-14
SECTION 1 ROUTINE OPERATION
3. USING THE MACHINE AS A TELEPHONE
Fax machines have several features that allow you to use them conveniently as
telephones. These features are also useful when calling fax machines that are
usually kept in Manual Receive Mode. The most notable are the following:
You can dial using Quick Dial Keys or Speed Dial Codes.
❐
With the On Hook Dial and Speakerphone features, you do not have to pick
❐
up the handset before dialing.
You can send a fax message after finishing the conversation, without having
❐
to make a new call.
All the common features are explained below. Your machine may not have all
these features, so refer to your machine’s Operator’s Manual.
3-1. Handset
Using the fax machine’s built-in or optional handset, you can use the fax machine in the same way as a normal telephone. Pick up the handset and dial on
the fax machine’s ten-key pad (or use a Quick Dial Key or Speed Dial Code if
you wish).
3-2. On Hook Dial
This is like using the handset, except you do not have to pick up the handset
before dialing. Just press the On Hook Dial key, and dial the number. When you
hear the other party on the fax machine’s built-in speaker, you can pick up the
handset.
3-3. Speakerphone
Using the speakerphone, you can conduct a telephone conversation without
having to pick up the handset. Press the Speakerphone key, and dial the other
party. You will be able to hear the other party’s voice at the built-in speaker. To
reply, talk towards the machine’s built-in microphone.
3-4. Music on Hold
If you wish, you can place the other party on hold. While the other party is on
hold, the machine will play a melody.
Cross-reference
Manual Receive Mode:
page 1-13.
☞
1-15
SECTION 2. ADVANCED FEATURES
1. TRANSMISSION
1-1. Broadcasting
Using this feature, you can send the same fax to more than one location with
just one operation. The fax message will be stored in memory, then sent to
each address in sequence.
The maximum number of destinations varies from model to model. Refer to
your machine’s Operator’s Manual for details.
Broadcasting works well with the Group feature.
Note: Make sure that there is enough space in the memory for your document.
Cross-reference
Groups:
page 1-6. Destination Check: ☞ page 1-11.
☞
2-1
SECTION 2 ADVANCED FEATURES
1-2. Keystroke Programs
If you regularly transmit to a particular destination or set of destinations using
the same features, you can save a lot of repetitive keypad operation by storing
the features and destinations in a Keystroke Program.
Example: Let us say that you normally send a daily report to lo cati ons A, B,
and C at 11 pm (using Send Later). Store these instructions as a Keystroke Program. Then every day, you will only have to place the report in the document
feeder, then press that key to set up the transmission.
Keystroke Programs are stored as Quick Dial Keys.
If you store a Keystroke Program into a Quick Dial Key, that Quick Dial Key
❐
cannot be used for any other purpose.
Be sure to store your Keystroke Program in a vacant Quick Dial Key.
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The features that you can store into a Keystroke Program vary from model to
model. Refer to your machine’s Operator’s Manual for details.
Cross-reference Send Later: ☞ page 1-7.
2-2
SECTION 2 ADVANCED FEATURES
1-3. Confidential Communicati on
Confidential Transmission
If you do not want your message to be picked up casually by anybody at the
other end, use this feature. The message will be stored in the memory at the
other end. It will not be printed until an ID is entered.
Note:
Continued on the next page
The machine at the other end must have memory space available
❐
and it must have the Confidential Reception feature.
This is a proprietary feature, and as such it only functions with ma-
❐
chines produced by the same maker that have this feature.
Before sending a confidential message, it is recommended that you
❐
call the receiver and advise them that you are sending a fax message in this manner.
2-3
SECTION 2 ADVANCED FEATURES
There are two types of Confidential Transmission.
1. Normal Confidential Transmission
The other party can print the message by entering the ID that was previously
stored using the Confidential ID feature.
2. Confidential ID Override
If you wish to send a confidential message to a particular person at the other
end, you can specify the Confidential ID that person has to enter to see that
message. Anybody entering the machine’s Confidential ID will not be able to
see the message. Before you send the message, don’t forget to tell the intended receiver what code must be entered to print the message.
Note: The receiving machine’s Confidential ID is not changed by this process.
If the intended receiver has a Personal Code with a Confidential ID stored with
it, override the receiving machine’s ID with that Confidential ID. Then:
The receiver can print the message by inputting the Confidential ID that is
❐
stored with that person’s Personal Code.
The intended receiver will also be informed personally by a Confidential File
❐
Report; this report will have the name of the receiver on it, if the name was
stored with the Personal Code.
Cross-references
Confidential ID:
Confidential File Report:
Confidential Reception:
page 3-5. Personal Codes: ☞ p. 3-8.
☞
page 4-2. TCR/Journal: ☞ page 4-1.
☞
page 2-5.
☞
2-4
SECTION 2 ADVANCED FEATURES
Confidential Reception
Incoming confidential messages are stored in the memory, and not printed. The
"Confidential File" indicator on the operation panel lights up to inform you when
a confidential message has come in. Also, if you have switched Confidential
File Report on, the machine will print a report whenever a confidential message
comes in.
There is no need to do anything immediately. When you want to print the message, input the Confidential ID.
Notes:
Cross-references
Confidential ID:
Confidential File Report:
Confidential Transmission:
Confidential ID Override:
User Parameter List:
For this feature to work properly, you must have stored a Confiden-
❐
tial ID in advance.
If the machine’s Confidential ID does not have any effect, contact
❐
the sender and check whether they used Confidential ID Override to
override your ID. Print the TCR/Journal to find out who the sender is,
if necessary.
If you have forgotten the machine’s Confidential ID, print a User Pa-
❐
rameter List, or call a service technician for assistance.
page 3-5. TCR/Journal: ☞ page 4-1.
☞
☞
page 4-2.
☞
page 2-3.
☞
page 2-4.
☞
page 4-4.
2-5
SECTION 2 ADVANCED FEATURES
1-4. T ransfer Request
Transfer Request is also known as Relay Request.
Transfer Request helps you save costs when you send the same message to
more than one place in a distant area.
Your machine sends the message to the Transfer Broadcaster, which holds
❐
it in memory.
The Transfer Broadcaster then sends it on to each of the End Receivers in
❐
sequence.
After broadcasting, the Transfer Broadcaster sends your machine a Transfer
❐
Result Report to tell you if there were any problems with the communication.
Note: This feature can only be used if the Transfer Broadcaster was made by
the same maker as your machine.
CAUTION
The ID Code of your machine must be the same as the ID Code of the
Transfer Broadcaster.
Your fax machine’s telephone number must have been programmed in
advance.
The Transfer Broadcaster must have memory space available, and must
have the Transfer Broadcasting feature.
2-6
SECTION 2 ADVANCED FEATURES
The maximum number of Transfer Broadcasters and End Receivers that you
can select differs from model to model. Refer to your machine’s Operator’s Manual for details.
Some transfer broadcasters may not accept a request for an international transfer.
Your machine may not be able to act as a transfer broadcaster; refer to your Operator’s Manual.
In most models, you cannot dial the End Receivers as full numbers on your tenkey pad, and you cannot use your own stored Speed Dials, Quick Dials, and
Groups. You must use the numbers that are stored in the Transfer Broadcaster.
Always keep a copy of the Transfer Broadcaster’s Telephone Lists (Quick Dial,
Speed Dial, and Group Lists) near the machine if you plan to use Transfer Request.
In some advanced models, you can set up Transfer Requests using more than
one Transfer Broadcasting station. In the more advanced models of this type,
you can combine Transfer Request with Broadcasting and other networking features to set up complex fax message distribution networks.
Cross-reference
Speed Dial and Quick Dial:
ID Code:
Destination Check:
Networking:
page 3-4. Telephone Lists: ☞ p. 4-3.
☞
☞
page 1-11. Broadcasting: ☞ page 2-1.
☞
section 5.
page 1-5. Groups: ☞ page 1-6.
☞
2-7
SECTION 2 ADVANCED FEATURES
1-5. Polling
Polling means "picking up" a document that has been left for you at a remote
fax terminal.
Using this feature, you can poll a document that has been left for you at a fax
machine at another location. Or, you can leave a document in your machine’s
memory for other machines to poll from you.
Message Transmitter
1
Message Receiver
2
Note: In some models, the message does not go to memory. It is kept in the
document feeder. If the document is removed, the Polling Transmission
is canceled.
With polling, telephone line costs are charged to the person receiving the
❐
message.
Polling can only be used when the machine at the other end has the Polling
❐
feature.
Polling Transmission
Use Polling Transmission when you wish to leave a document in the memory
for others to pick up.
You cannot enter the telephone number of the terminal that you wish to poll
your document, but, using the ID Code, there are ways to make sure that the
message does not go to the wrong place.
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