Ricoh E-22C SERVICE MANUAL
COLOR CONTROLLER E-22C
SERVICE MANUAL
It is the reader's responsibility when discussing the information contained within this document to
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maintain a level of confidentiality that is in the best interest of Ricoh Americas Corporation and its
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FASHION AND DIS TRIBUTED W ITHOUT THE PRIOR
PERMISSION OF RICOH AMERICAS CORPORATION.
document are trademarks, registered trade mar k s or t he pr oper t y of their respective companies.
They are used throughout this book in an informational or editorial fashion only and for the benefit
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endorsement or other affiliation with Ricoh products.
The Service Manual contains information
regarding service techniques, procedures,
Untrained and uncertified users utilizing
WARNING
processes and spare parts of office equipment
distributed by Ricoh Americas Corporation.
Users of this manual should be either service
trained or certified by successfully completing a
Ricoh Technical Training Program.
information contained in this service manual to
repair or modify Ricoh equipment risk personal
injury, damage to property or loss of warranty
protection.
Ricoh Americas Corporation
REV. NO.
DATE
COMMENTS
*
LEGEND
PRODUCT
COMPANY
CODE
D730 Fiery E-22C Fiery E-22C Fiery E-22C
LANIER RICOH SAVIN
DOCUMENTATION HISTORY
10/2013 Original Printing
COLOR CONTROLLER E-22C
TABLE OF CONTENTS
1. INSTALLATION .......................................................................... 1-1
1.1 INSTALLATION REQUIREMENTS ............................................................ 1-1
1.1.1 ENVIRONMENT ............................................................................... 1-1
1.1.2 MACHINE LEVEL ............................................................................. 1-1
1.1.3 MINIMUM SP ACE REQUIREMENTS ............................................... 1-2
1.1.4 POWER REQUIREMENTS .............................................................. 1-2
1.2 INSTALLATION FLOW CHART ................................................................. 1-3
1.3 MACHINE INSTALLATION ........................................................................ 1-4
1.3.1 SETTING CUSTOMER EXPECTATIONS ........................................ 1-4
1.3.2 UNPACKING THE E-22C ................................................................. 1-5
1.3.3 UNPACKING THE CONNECTION BOARD ...................................... 1-6
Color Controller Connection Board Type M3 (For D146 / D147) .......... 1-6
Color Controller Connection Board Type M4 (For D148 / D149 / D150)1-7
1.3.4 FRONT AND BACK PANELS ........................................................... 1-7
1.3.5 CONNECTING E-22C TO THE COPIER ........................................ 1-10
Preparation for Installing E-22C (For Machine Code: D146 / D147) .. 1-10
Preparation for Installing E-22C (For Machine Code: D148 / D149 / D150)
........................................................................................................... 1-12
1.3.6 STARTUP AND INITIAL SETUP .................................................... 1-15
1.3.7 DISABLING THE GW SCANNER (CUS TOMIZATION) .................. 1-17
1.3.8 VERI FYING THE CONNECTION (LOCAL TEST PRINT) .............. 1-18
1.3.9 VERI FYING CONNECTION TO THE NETWORK .......................... 1-20
1.4 INSTALLING OPTIONAL FEATURES ..................................................... 1-22
1.4.1 OPTIONAL FEATURES FOR E -22C .............................................. 1-22
1.4.2 INSTALLING SOFTWARE FOR EFI IMPOSE/COMPOSE ............ 1-22
1.4.3 AC TIVATE OPTIONAL FEATURES ............................................... 1-23
Optional Features Which Require Activation. ..................................... 1-23
Preparation: Requirements for Activation ........................................... 1-23
Important Notes for Ac ti v at ion ............................................................ 1-24
Automatic Activation and Manual Activation ....................................... 1-24
Confirming the Activated Options ....................................................... 1-25
Access to the Manage Options Window (Auto/Manual Activation) ..... 1-26
Activation Procedure .......................................................................... 1-29
SM i D730
Deactivation of Client Options ............................................................ 1-40
View deactivation status and LAC ...................................................... 1-43
Reactivation of Client Options ............................................................ 1-43
Restoring Activated Client Options ..................................................... 1-44
Troubleshooting for Ac ti v at ion ............................................................ 1-45
2. GENERAL OPERATIONS FOR SERVICING .............................. 2-1
2.1 START-UP, SHUT-DOWN, AND REBOOT ............................................... 2-1
2.1.1 STARTING THE COPIER AND THE E-22C ..................................... 2-1
2.1.2 SHUTTING DOWN THE COPIER AND THE E-22C ......................... 2-1
2.1.3 SHUTTING DOWN THE E-22C ONLY ............................................. 2-2
2.1.4 RESTARTING THE E-22C ............................................................... 2-3
2.1.5 REBOOTING THE E-22C ................................................................. 2-4
2.2 CANCELLING THE CURRENT P RINT JOB .............................................. 2-5
2.3 PRINTING THE CONFIGURATION PAGE OR TEST SHEETS ................ 2-6
2.4 RUNNING THE E-22C SETUP .................................................................. 2-7
2.4.1 TO ACCESS THE SETUP MENU..................................................... 2-7
2.4.2 TO EXIT FROM THE SETUP MENU ................................................ 2-8
2.5 BA CKUP / RESTORE THE SYST EM SETTINGS ..................................... 2-9
2.5.1 TO ACCESS CONFIGURE WEBTOOLS USING A INTERNET WEB
BROWSER .............................................................................................. 2-10
2.5.2 TO BACK UP E-22C SETTINGS .................................................... 2-10
2.5.3 TO RESTORE THE E-22C S ETTINGS .......................................... 2-11
3. REPLACEMENT ......................................................................... 3-1
3.1 GENERAL CAUTION ................................................................................. 3-1
3.2 COVER REMOVAL .................................................................................... 3-2
3.2.1 SIDE COVER FOR THE E-22C ........................................................ 3-2
3.3 UNIT REMOVAL ........................................................................................ 3-3
3.3.1 VIDEO BOARD ................................................................................. 3-3
3.3.2 DIAGNOSTIC LED BOARD .............................................................. 3-4
3.3.3 HARD DIS K DRIVE (HDD) ............................................................... 3-5
3.3.4 POWER SUPPLY UNIT .................................................................... 3-6
3.3.5 FANS ................................................................................................ 3-7
3.3.6 MOTHERBOARD.............................................................................. 3-8
When installing the Keychip ............................................................... 3-12
3.3.7 MEMORY – 2GB DIMM .................................................................. 3-13
3.3.8 CPU AND CO OLING ASSEMBLY .................................................. 3-14
Overview ............................................................................................ 3-14
Cooling assembly removal procedure ................................................ 3-14
D730 ii SM
CPU removal procedure ..................................................................... 3-14
3.3.9 LITHI UM BATTERY ........................................................................ 3-16
3.3.10 GIGABIT ETHERNET CONTROLLER ...................................... 3-17
For Machine Code: D146 / D147 ........................................................ 3-17
For Machine Code: D148 / D149 / D150 ............................................ 3-17
3.3.11 CABLES CONNECTED TO THE FRONT PANEL .................... 3-20
3.3.12 SOFT POWER PUSH BUTTON ............................................... 3-22
3.4 CLE ARING PROCEDURE FOR CMOS .................................................. 3-24
4. SOFTWARE MAINTENANCE ..................................................... 4-1
4.1 GENERAL NOTES AND CAUTIONS ........................................................ 4-1
4.2 CLEARING THE QUEUED PRINT JOBS IN THE E-22C .......................... 4-3
4.3 RESTORING THE E-22C TO FACTO RY DEF AULTS ............................... 4-5
4.4 S YSTEM SOFTWARE INSTALLATION PROCEDURE ............................. 4-7
4.4.1 OVERVIEW ...................................................................................... 4-7
4.4.2 INSTALLING SYSTEM SOFTWARE OVER THE NETWORK PORT4-8
4.4.3 INSTALLING SYSTEM SOFTWARE USING A USB DRIVE .......... 4-13
Preparation ......................................................................................... 4-13
Installation Procedure......................................................................... 4-13
4.5 PAT CH INSTALLATION PROCEDURE .................................................. 4-18
5. TROUBLESHOOTING ................................................................ 5-1
5.1 OVERVIEW ................................................................................................ 5-1
5.2 LE D DIAGNOSTIC CODES ....................................................................... 5-2
5.2.1 OVERVIEW ...................................................................................... 5-2
1: Rebooting the E-22C ........................................................................ 5-2
2: Checking the components ................................................................ 5-2
3: Turn on the E-22C Power ................................................................. 5-3
5.2.2 LED DI AGNOSTIC CODE TABLES .................................................. 5-4
5.3 ERRORS AND SUGGESTED ACTIONS ................................................... 5-6
5.3.1 START-UP PROBLEMS ................................................................... 5-6
5.3.2 SYSTEM PROBLEMS .................................................................... 5-10
5.3.3 SYSTEM SOFTWARE INSTALLATION ......................................... 5-12
Network Port Method.......................................................................... 5-13
USB Drive Method ............................................................................. 5-15
5.3.4 NETWORK PROBLEMS ................................................................. 5-17
5.3.5 PRINTING PROBLEMS .................................................................. 5-20
5.4 TEST THE VOLTAGE SUPPLIES ........................................................... 5-26
6. DETAILED SECTION DESCRIPTIONS ...................................... 6-1
SM iii D730
6.1 BL OCK DIAGRAM AND FUNCTIONS ....................................................... 6-1
6.1.1 NETWORKING ................................................................................. 6-2
6.1.2 VIDEO BOARD ................................................................................. 6-2
6.1.3 HARD DIS K DRIVE .......................................................................... 6-2
6.1.4 NON-VOLATILE MEMORY .............................................................. 6-2
6.1.5 VOLATILE MEMORY ........................................................................ 6-2
6.2 PRINT DATA PROCESSING ..................................................................... 6-3
6.2.1 FLOW CHART .................................................................................. 6-3
7. SPECIFICATIONS ....................................................................... 7-1
7.1 GENERAL SPECIFICATIONS ................................................................... 7-1
D730 iv SM
READ THIS FIRST
Safety Information
When using this machine, the following safety precautions should always be followed.
Safety During Operation
In this manual, the following important symbols are used:
Indicates a potentially hazardous situation which, if instructions are not followed, could result in
death or serious injury.
Indicates a potentially hazardous situation which, if instructions are not followed, may result in
minor or moderate injury or damage to property.
Connect the power cord directly into a wall outlet and never use an extension cord.
Disconnect the power plug (by pulling the plug, not the cable) if the power cable or plug
becomes frayed or otherwise damaged.
To avoid hazardous electric shock, do not remove any covers or screws other than those
specified in this manual.
Turn off the power and disconnect the power plug (by pulling the plug, not the cable) if
any of the following occurs:
1) You spill something into the machine.
2) You suspect that your machine needs service or repair.
3) The external housing of your machine has been damaged.
Protect the machine from dampness or wet weather, such as rain and snow.
Unplug the power cord from the wall outlet before you move the machine. While moving
the machine, you should take care that the power cord will not be damaged under the
machine.
When you disconnect the plug from the wall outlet, always pull the plug (not the cable).
Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the instructions.
ACHTUNG (Deutch)
Die batterie darf nur durch eine des gleichen Typs ersetzt warden, da anderenfalls
Explosionsgefahr besteht.
Sie die debrauchten Batterien entsprechend den gegebenen Anweisungen.
Power Cord Precautions
To reduce the risk of electric shock or damage to the equipment:
User the appropriate power cord which was set up by your manufacturer's authorized service
provider.
Do not place objects on AC power cords or cables. Arrange them so that no one may
accidentally step on or trip over them.
Do not pull on a cord or cable. When unplugging from the electrical outlet, grasp the cord by
the plug.
Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
Power Supply
The socket-outlet shall be installed near the product and shall be easily accessible.
Netzanschluss (Deutch)
Die Wandsteckdose sollte in der Nähe Geräts installiert und leicht zugänglich sein.
Use of controls, adjustment or performance of procedures other than those specified in
this manual may result in hazardous radiation exposure.
IMPORTANT SAFETY NOTICES
PREVENTION OF PHYSICAL INJURY
1). Before disassembling or assembling parts of the controller, make sure that the
AC power cord is unplugged.
2). The wall outlet should be near the controller and easily accessible.
3). Note that some components of the controller are supplied with electrical voltage even
if the main power switch is turned off.
4). If any operation check has to be made with exterior covers off while the main switch is
turned on, keep hands away from electrified or mechanically driven components.
OBSERVANCE OF ELECTRICAL SAFETY STANDARDS
1). The controller must be installed and maintained by a customer service representative
who has completed the training course on the controller.
2). The danger of explosion exists if the battery on the motherboard is incorrectly
replaced. Replace the battery only with the equivalent type recommended by the
manufacturer. Discard the used motherboard battery in accordance with the
manufacturer’s instructions and local regulations.
SAFETY AND ECOLOGICAL NOTES FOR DISPOSAL
1). Dispose of replaced parts in accordance with local regulations.
2). When keeping used lithium batteries in order to dispose of them later, do not put more
than 100 batteries per sealed box. Storing larger numbers or not sealing them apart may
lead to chemical reactions and heat build-up.
Symbols:
Symbol What it means
Refer to section number/document
Screw
Connector
Clamp
Trademarks:
Windows ® is a registered trademark of Microsoft Corporation in the United States and /or other
countries.
Fiery ® is a registered trademark of Electronics For Imaging, Incorporated.
PostScript ® is a registered trademark of Adobe Systems, Incorporated.
Ethernet ® is a registered trademark of Xerox Corporation.
Macintosh ® is a registered trademark of Apple Computer, Incorporated.
Pentium ® is a registered trademark of Intel Corporation.
Other product names used herein are for identification purposes only and may be trademarks of
their respective companies. We disclaim any and all rights involved with those marks.
INSTALLATION
Installation
1. INSTALLATION
1.1 INSTALLATION REQUIREMENTS
1.1.1 ENVIRONMENT
1. Temperature Range:
5°C to 40°C (41°F to 104°F)
2. Humidity Range:
10% to 85% RH
3. Ambient Illumination:
Less than 1500 lux (do not expose to direct sunlight or strong light)
4. Ambient Dust:
3
Less than 0.10 mg/m
Installation Requirements
5. If the place of installation is air-conditioned or heated, do not place the machine where it will
be:
1) Subjected to sudden temperature changes
2) Directly exposed to cool air from an air-conditioner
3) Directly exposed to heat from a heater
6. Do not place the machine where it will be exposed to corrosive gases.
7. Do not install the machine at any location over 3,048 m (10,000 feet) above sea level.
8. Place the controller on a strong and level base.
9. Do not place the machine where it may be subjected to strong vibrations.
10. Do not connect the machine to a power source shared with another electrical appliance.
11. The machine can generate an electromagnetic field, which could interfere with radio or
television reception.
1.1.2 MACHINE LEVEL
1. Front to back: Within ±5° (0.2") away from level
2. Right to left: Within ±5° (0.2") away from
level
SM 1-1 D730
Installation Requirements
1.1.3 MINIMUM SPACE REQUIREMENTS
Place the machine near the power source, providing clearance as shown.
1. Copier
2. Large Capacity Tray
You may place the machine [A] on the right side of the large capacity tray or copier as shown (top
view) in the illustration.
1.1.4 POWER REQUIREMENTS
Insert firmly the plug in the outlet.
Avoid using an outlet extension plug or cord.
Ground the machine. Avoid using a 3-pronged adapter in a 2-hole ungrounded outlet.
Use the supplied AC power cord with this product.
1. Input voltage level: 100 - 240V, 50 - 60Hz; 3A
2. Do not put anything on the AC power cord.
D730 1-2 SM
Installation
1.2 INSTALLATION FLOW CHART
Recommended installation steps are as follows:
Installation Flow Char t
SM 1-3 D730
Machine Installatio n
1.3 MACHINE INSTALLATION
1.3.1 SETTING CUSTOMER EXPECTATIONS
Before installation, the customer should be informed of the following:
Some nodes on the network may be unavailable for up to one hour.
The copier may be unavailable for up to one hour
The site administrator should be available during the installation for assistance with network
connectivity issues.
Equipment downtime and impact on the network can be minimized if the site administrator
installs a network node for the E-22C and confirms network connection for the E-22C
installation.
The site administrator should have a networked computer available during the installation.
The appropriate software should already be installed. Documentation for the networked
computer and the network operating software should be available.
The site administrator should install the user software shipped with the E-22C (user
documentation is also included) onto the networked PCs and Mac OS computers that will
print to the E-22C.
This guide covers hardware installation and service. It provides general information on
connecting the E-22C to the customer's network. For network setup and configuration
information, refer the site administrator to the "Configuration and Setup" manual.
D730 1-4 SM
Machine Installatio n
Installation
1.3.2 UNPACKING THE E-22C
1. Open the box and remove the packing material.
2. Remove the contents from the top container. Inspect the contents for visible damage.
The top container should include the following items:
[A]: E-22C [D]: Media Pack
[B]: Fiery Keytop Seal [E]: Interface Cable
[C]: Fierydriven Logo [F]: Protection Plate (For E-22C)
3. Give the Media Pack [D] to the site administrator.
4. Take the remaining components out of the top container.
5. Remove the top container and any packing materials.
6. Carefully lift the E-22C out of the box.
SM 1-5 D730
Machine Installatio n
1.3.3 UNPACKING THE CONNECTION BOARD
Color Controller Connection Board Type M3 (For D146 / D147)
Name Q’ty
A Gigabit Ethernet PCB 1
B Protection Plate 1
C Port Cap (for USB port) 1
D Screw (M3 x 8) 1
D730 1-6 SM
Machine Installatio n
Installation
Color Controller Connection Board Type M4 (For D148 / D149 / D150)
Name Q’ty
A Gigabit Ethernet PCB 1
B Protection Plate 1
C Screw (M3 x 8) 1
D Screw (M3 x 6) 2
1.3.4 FRONT AND BACK PANELS
After unpacking the E-22C, familiarize yourself with the front and back panels before you connect
the E-22C to the Copier.
SM 1-7 D730
Machine Installatio n
Front Panel
[A]: Soft Power Push Button
[B]: Front Panel USB Port
[C]: Power Indicator
[D]: HDD Access Indicator
D730 1-8 SM
Installation
Back Panel
Machine Installatio n
[A]: Not used (monitor port)
[B]: Not used (monitor port)
[C]: LAN Connector (For customer use)
[D]: Back Panel USB Ports
[E]: Back Panel USB Ports
[F]: Gigabit Ethernet connector
[G]: Power Connector
[H]: Main Power Switch
[I]: Diagnostic LEDs (For service use only)
[J]: Service Switches (For service use only)
SM 1-9 D730
Machine Installatio n
1.3.5 CONNECTING E-22C TO THE COPIER
Preparation for Installing E-22C (For Machine Code: D146 / D147)
After you unpack the E-22C, connect the E-22C to the copier before you connect it to the network.
This is to confirm that there are no problems with the hardware and controller itself.
Turn the controller main power switch and copier main power switch to off and disconnect
the power cords before you do these procedures.
1. Attach the Port Cap[A] to the Gigabit Ethernet connector.
2. Controller I/F Cover [A] (
3. Insert the Gigabit Ethernet controller [A] and fasten it (knob-screw x 2).
x 2).
D730 1-10 SM
Machine Installatio n
Installation
4. Connect the interface cable to the copier Gigabit Ethernet connector and then fix it
with the protection plate [A] (
x 1).
5. Connect the power cord of the copier to a power outlet.
6. Connect the interface cable [A] to the E-22C.
7. Attach the protector plate [B] (
x1).
8. Connect the appropriate AC power cord to the power connector at the back of the
E-22C.
SM 1-11 D730
Machine Installation
9. Attach the Fiery key top seal to the area above the function key to which the Fiery
function is assigned.
For information on function key configuration, see the Operating Instructions.
10. Attach the Fiery Decal to the copier front cover.
Preparation for Installing E-22C (For Machine Code: D148 / D149 / D150)
After you unpack the E-22C, connect the E-22C to the copier before you connect it to the network.
This is to confirm that there are no problems with the hardware and controller itself.
Turn the controller main power switch and copier main power switch to off and disconnect
the power cords before you do these procedures.
1. Controller Side Cover [A] (
D730 1-12 SM
x 4).
Installation
2. Rear Controller Cover [A] (
Machine Installatio n
x 4).
3. Remove the slot cover [A] with a screwdriver.
4. Attach the Gigabit Ethernet controller [A] as shown. ( x 1, x 2).
SM 1-13 D730
Machine Installatio n
5. Reassemble the controller cover and the controller side cover.
6. Connect the power cord of the copier to a power outlet.
7. Connect the interface cable to the copier Gigabit Ethernet connector and then fix it
with the protection plate [A] (
x 1).
8. Connect the interface cable [A] to the E-22C.
9. Attach the protector plate [B] (
x1).
D730 1-14 SM
Machine Installatio n
Installation
10. Connect the appropriate AC power cord to the power connector at the back of the
E-22C.
11. Attach the Fiery key top seal to the area above the function key to which the Fiery
function is assigned.
For information on function key configuration, see the Operating Instructions.
12. Attach the Fiery Decal to the copier front cover.
1.3.6 STARTUP AND INITIAL SETUP
1. Make sure that the power cord of the copier is connected to a power outlet and switch
on the copier main power.
2. Enter SP mode.
3. Change the setting of SP5193-001 from "0" to "1".
4. Change the setting of SP5895-001 from "0" to "1".
5. Change the setting of SP4201-003 from “11” to “15”.
6. Change the setting of SP4201-004 from “11” to “15”.
7. Turn the copier main power switch off and wait until the main power indicator is off.
8. Turn the copier main power switch on.
The copier must be turned on before you turn the E-22C on.
Make sure that all firmware modules for the copier are updated to the newest
versions. If they are not, update them before you turn on the E-22C. (
Service Manual)
Copier
9. Turn the main power switch on the E-22C back panel to ON.
10. Press and release the soft power push button on the front panel of the E-22C.
11. Allow startup to proceed without interruption, while you watch the diagnostic LEDs on
the back panel of the E-22C.
SM 1-15 D730
Machine Installatio n
12. When the diagnostic LEDs remain at '00', go to the copier operation panel and press
the Home button on the operation panel of the copier and wait for a few minutes until
the Fiery icon appears on the Home screen.
13. Touch the Fiery icon. "Please Wait!" will be shown on the copier operation panel for a
while.
14. Within about three minutes, the language selection screen is shown. (If this screen is
not shown, then press the Home button on the operation panel of the copier and then
touch the Fiery icon again.)
15. Select the desired language button, and touch "Continue".
English
Dutch
French
German
Italian
Spanish
After you have selected a language, you cannot change the language unless you
perform "Factory Defaults" (
page 4-5) or re-install the system software.
The default settings for the E-22C depend on the language selection as follows:
Selected Language & Measurement Unit
English - Metric / Dutch / Spanish
English - US
/ Italian / German/ French
PS
Default Paper Sizes US Metric
Setting
Paper Size Letter A4
PCL
Setting
Paper Size System
US Metric
Pages
D730 1-16 SM
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