Ricoh AFICIO 1106EX, AFICIO 1356EX, PRO 906EX User Manual

Operating Instructions

Troubleshooting

1When the Machine Does Not Operate As wanted

2Troubleshooting When Using the Copy Function

3Troubleshooting When Using the Printer Function

4Troubleshooting When Using the Scanner Function

5Adding paper, Toner and Staples

6Clearing Misfeeds

7Remarks

Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information in "About This Machine" before using the machine.

Introduction

This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.

Do not copy or print any item for which reproduction is prohibited by law.

Copying or printing the following items is generally prohibited by local law:

bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licenses.

The preceding list is meant as a guide only and is not inclusive. We assume no responsibility for its completeness or accuracy. If you have any questions concerning the legality of copying or printing certain items, consult with your legal advisor.

Important

Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.

Notes:

Some illustrations in this manual might be slightly different from the machine.

Depending on which country you are in, certain units may be optional. For details, please contact your local dealer.

Two kinds of size notation are employed in this manual. With this machine refer to the inch version.

For good copy quality, the supplier recommends that you use genuine toner from the supplier.

The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your office products.

Power Source

208-240 V, 50/60 Hz, 20 A or more.

Please be sure to connect the power cord to a power source as shown above. For details about power source, see p.112 “Power Connection”.

Trademarks

Microsoft®, Windows® and Windows NT® are registered trademarks of Microsoft Corporation in the United States and/or other countries.

TrueType is registered trademarks of Apple Computer, Inc.

PostScript® and Acrobat® are registered trademarks of Adobe Systems, Incorporated.

PCL is a registered trademark of Hewlett-Packard Company.

Bluetooth is a Trademark of the Bluetooth SIG, Inc. (Special Interest Group) and licensed to Ricoh Company Limited.

Other product names used herein are for identification purposes only and might be trademarks of their respective companies. We disclaim any and all rights to those marks.

The proper names of the Windows operating systems are as follows:

•The product name of Windows® 95 is Microsoft® Windows 95.

•The product name of Windows® 98 is Microsoft® Windows 98.

•The product name of Windows® Me is Microsoft® Windows Millennium Edition (Windows Me).

•The product names of Windows® 2000 are as follows: Microsoft® Windows® 2000 Advanced Server Microsoft® Windows® 2000 Server

Microsoft® Windows® 2000 Professional

•The product names of Windows® XP are as follows: Microsoft® Windows® XP Professional

Microsoft® Windows® XP Home Edition

•The product names of Windows ServerTM 2003 are as follows: Microsoft® Windows ServerTM 2003 Standard Edition Microsoft® Windows ServerTM 2003 Enterprise Edition Microsoft® Windows ServerTM 2003 Web Edition

•The product names of Windows NT® 4.0 are as follows: Microsoft® Windows NT® Server 4.0

Microsoft® Windows NT® Workstation 4.0

Manuals for This Machine

Refer to the manuals that are relevant to what you want to do with the machine.

About This Machine

Be sure to read the Safety Information in this manual before using the machine.

This manual provides an introduction to the functions of the machine. It also explains the control panel, preparation procedures for using the machine, how to enter text, and how to install the CD-ROMs provided.

General Settings Guide

Explains User Tools settings, and Address Book procedures such as registering e-mail addresses, and user codes. Also refer to this manual for explanations on how to connect the machine.

Trouble Shooting

Provides a guide to solving common problems, and explains how to replace paper, toner, staples, and other consumables.

Security Reference

This manual is for administrators of the machine. It explains security functions that the administrators can use to protect data from being tampered, or prevent the machine from unauthorized use.

Also refer to this manual for the procedures for registering administrators, as well as setting user and administrator authentication.

Copy/ Document Server Reference

Explains Copier and Document Server functions and operations. Also refer to this manual for explanations on how to place originals.

Printer Reference

Explains Printer functions and operations.

Scanner Reference

Explains Scanner functions and operations.

Network Guide

Explains how to configure and operate the machine in a network environment, and use the software provided.

This manual covers all models, and includes descriptions of functions and settings that might not be available on this machine. Images, illustrations, and information about operating systems that are supported might also differ slightly from those of this machine.

i

Other manuals

•Information

•PostScript3 Supplement

•UNIX Supplement

•Manuals for DeskTopBinder Lite

Note

Manuals provided are specific to machine types.

Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files.

For “UNIX Supplement”, please visit our Web site or consult an authorized dealer.

“PostScript3 Supplement” and “UNIX Supplement” include descriptions of functions and settings that might not be available on this machine.

ii

TABLE OF CONTENTS

Manuals for This Machine	......................................................................................i
How to Read This Manual .....................................................................................	1
Symbols .....................................................................................................................	1
Names of Major Options ............................................................................................	2

1. When the Machine Does Not Operate As wanted

Indicators................................................................................................................	3
Panel Tone..............................................................................................................	4
Checking Machine Status and Settings...............................................................	5
When an Indicator to the Left of a Function Key is Lit.......................................	8
When You Have Problems Operating the Machine.............................................	9
When a Job is Not Performed.............................................................................	14

2. Troubleshooting When Using the Copy Function

When a Message Appears...................................................................................	19
Display During Connect Copy ............................................................................	24
If Connect Copy is Cancelled .............................................................................	25
If You Cannot Exit from Connect Copy..............................................................	26
When You Cannot Make Clear Copies ...............................................................	27
When You Cannot Make Copies As Wanted .....................................................	29
When Memory is Full ...............................................................................................	33

3. Troubleshooting When Using the Printer Function

When a Message Appears during Installation of the Printer Driver................	35
Windows 95/98/Me...................................................................................................	35
Windows 2000..........................................................................................................	36
Windows XP, Windows Server 2003........................................................................	36
Windows NT 4.0.......................................................................................................	37
If USB Connection Fails ......................................................................................	38
When a Message Appears...................................................................................	39
Status Messages......................................................................................................	39
Alert Messages ........................................................................................................	40
Checking the Error Log ............................................................................................	41
When You Cannot Print.......................................................................................	42
Other Printing Problems .....................................................................................	45

4. Troubleshooting When Using the Scanner Function

When Scanning is Not Done as Expected .........................................................	51
When You Cannot Send Scanned Files .............................................................	52
When Stored Files Cannot be Accessed .................................................................	52
When You Cannot Browse the Network to Send a Scan file ...................................	52
When the TWAIN Driver Cannot be Started ............................................................	52
When Stored Files Cannot be Edited.......................................................................	53
When the Network Delivery Function Cannot be Used............................................	53
Operations are not possible when messages appear ..............................................	53	iii

When a Message is Displayed ............................................................................	54
When a Message is Displayed on the Control Panel ...............................................	54
When a Message is Displayed on the Client Computer...........................................	61
5. Adding paper, Toner and Staples
Loading paper ......................................................................................................	65
Loading paper into Tray 1 (Tandem Tray) ...............................................................	65
Loading Paper into the A3/11” × 17” Tray Unit.........................................................	67
Loading Paper into Tray 2 and 3..............................................................................	68
Loading Paper into the Large Capacity Tray (LCT) .................................................	69
Loading Paper into the Wide Large Capacity Tray (Wide LCT) ...............................	70
Loading Paper into the Multi Bypass Tray (Tray 7)..................................................	71
Loading Paper in the Interposer...............................................................................	72
Changing the Paper Size.....................................................................................	75
Changing the Paper Size in Tray 2 and 3 ................................................................	76
Changing the Paper Size in the Large Capacity Tray (Tray 4 and 5) ......................	78
Changing the Paper Size in the Wide Large Capacity Tray.....................................	81
Changing to a Size that is Not Automatically Detected............................................	84
Pausing Copy When Using Finisher ..................................................................	86
Adding Toner........................................................................................................	87
Inserting Toner .........................................................................................................	89
Used Toner ..............................................................................................................	89
Adding Staples.....................................................................................................	90
Finisher ....................................................................................................................	90
Booklet Finisher (Saddle Stitch)...............................................................................	91
6. Clearing Misfeeds
Removing Jammed Paper ...................................................................................	93
Locating Jammed Paper ..........................................................................................	94
Removing Jammed Paper........................................................................................	96
When Z-folded paper is not properly aligned .........................................................	105
Removing Jammed Staples ..............................................................................	106
Finisher ..................................................................................................................	106
Booklet Finisher (Saddle Stitch).............................................................................	107
Removing Punch and Staple Waste.................................................................	108
Finisher ..................................................................................................................	108
7. Remarks
Where to Put Your Machine ..............................................................................	109
Machine Environment ............................................................................................	109
Moving....................................................................................................................	111
Power Connection..................................................................................................	112
Access to the Machine ...........................................................................................	113
Maintaining Your Machine ................................................................................	114
Cleaning the Exposure Glass.................................................................................	114
Cleaning the Auto Document Feeder.....................................................................	114
Earth Leakage Circuit Breaker..........................................................................	115
INDEX.......................................................................................................	117

iv

How to Read This Manual

Symbols

This manual uses the following symbols:

Indicates important safety notes.

Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates important safety notes.

Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.

Indicates supplementary explanations of the machine’s functions, and instructions on resolving user errors.

This symbol is located at the end of sections. It indicates where you can find further relevant information.

[ ]

Indicates the names of keys that appear on the machine’s display panel.

{}

Indicates the names of keys on the machine’s control panel.

1

Names of Major Options

Major options of this machine are referred to as follows in this manual:

•Auto Document Feeder → ADF

•Finisher SR5000 → Finisher

•Booklet Finisher BK5000 → Booklet Finisher

2

1. When the Machine Does

Not Operate As wanted

This chapter explains basic troubleshooting procedures that are applicable to all functions of this machine.

Indicators

This section explains Indicators displayed when the machine requires the user to remove misfed paper, add paper, or other perform other procedures.

x: Misfeed indicator	Appears when a misfeed occurs.
	See p.93 “Removing Jammed Paper”.
B: Add Paper indicator	Appears when paper-out condition occurs.
	See p.65 “Loading paper”.
D: Add Toner indicator	Appears when toner runs out.
	See p.87 “Adding Toner”.
d: Add Staple indicator	Appears when staples run out.
	See p.90 “Adding Staples”.
y: Empty Hole Punch Receptacle	Appears when the hole punch receptacle is full.
indicator	See p.108 “Removing Punch and Staple Waste”
0: Empty Waste Staple Receptacle	Appears when the waste staple receptacle is full.
indicator	See p.108 “Removing Punch and Staple Waste”
L: Service Call indicator	Appears when the machine is mulfuncitoning, or needs
	repairing.
M: Open Cover indicator	Appears when the front cover, etc, is open.

3

When the Machine Does Not Operate As wanted

			Panel Tone
			The following table explains the meaning of the various beep patterns that the ma-
			chine produces to alert users about left originals and other machine conditions.
	1
			Beep pattern	Meaning	Cause
			Two long beeps.	Machine has warmed up.	After cooling or being switched on, the
					machine has fully warmed up and is
					ready for use.
			Single short beep.	Panel/screen input ac-	A control panel or screen key was
				cepted.	pressed. Single short beeps are pro-
					duced only when valid keys are
					pressed.
			Single long beep.	Job completed.	A Copier/Document Server Features
					job has finished.
			Four long beeps.	Soft alert.	The screen changes back to the initial
					screen after the machine shifts to en-
					ergy-saving mode, or the setting was
					reset at the simplified display.
			Four long beeps repeated	Soft alert.	An original has been left on the expo-
			five times.		sure glass, paper is empty, or the punch
					waste box is full.
			Five short beeps repeated	Strong alert.	The machine requires user attention
			five time.		because paper have jammed, the toner
					needs replenishing, or other troubles
					have occurred.

Note

Users cannot mute the machine's beep alerts. When the machine beeps to alert users of a paper jam or toner request, if the machine's covers are opened and closed repeatedly within a short space of time, the beep alert might continue, even after normal status has resumed.

Reference

For details about enabling or disabling beep alerts, see “The System Settings”, General Settings Guide.

4

Checking Machine Status and Settings

Checking Machine Status and Settings

You can check the machine's system status.

Maintenance Info	1
You can check the following items under [Maintenance Info]:

•[Remaining Toner]

Displays the amount of remaining toner.

•[No Staples]

Displays where the staple is empty.

•[Punch Receptacle Full]

Displays whether the hole punch receptacle is full.

•[Waste Staple Receptcl Full]

Displays whether the waste staple receptacle is full.

•[Paper Tray]

Displays the paper type and size loaded in the paper tray.

•[Output Tray Full]

Displays whether the output tray is overloaded.

•[Original Misfeed]

Displays state of and solutions for original misfeeds.

•[Paper Misfeed]

Displays state of and solutions for paper jams.

•[Cover Open]

Indicates whether front cover, duplex unit, etc, is open.

Data Storage

You can check the following items under [Data Storage]:

•[HDD Remaining Memory]

Displays the amount of available hard disk drive memory.

•[HDD File(s)]

Displays the total number of jobs stored in the hard disk drive.

•[Print Job(s)]

Displays the number of jobs for Hold print/Saved print/Locked print/Sample print.

•[Memory Erase Status]

Displays the state of the memory data.

5

When the Machine Does Not Operate As wanted

Machine Address Info

You can check the following items under [Machine Address Info]:

• [Machine IPv4 Address]

Displays the machine's IPv4 address.

1 • [Machine IPv6 Address]

Displays the machine's IPv6 address.

Inquiry

You can check the following items under [Inquiry]:

•[Machine Repairs]

Displays the machine number and contact number that are required for service.

•[Sales Representative]

Displays the sales representative's telephone number.

•[Supply Order]

Displays the contact number for placing supply orders.

•[Supply Details]

Displays the name of toner, staples, etc, used on the machine.

A On the control panel, press [System Status] on the control panel.

B Press each tab and check the contents.

6

Checking Machine Status and Settings

C After checking the information, press [Exit]. The previous screen returns.

1

Note

[Output Tray Full], [Original Misfeed], [Paper Misfeed], and [Cover Open] appear only when these errors occur.

For details about how to locate and remove misfeeds, see “Checking Jammed Paper” or “Removing Jammed Paper”.

Reference

p.94 “Locating Jammed Paper”.

p.93 “Removing Jammed Paper”.

7

When the Machine Does Not Operate As wanted

When an Indicator to the Left of a Function Key is Lit

1		When an indicator to the left of a function key lights up, press the corresponding
		function key. Then, follow the instructions displayed on the control panel.
		Problem	Cause	Solution
		Documents and reports	The paper output tray is	Remove the paper from the tray.
		do not print out.	full.
		Documents and reports	There is no copy paper	Add more paper. See p.65 “Loading pa-
		do not print out.	left.	per”.
		An error has occurred.	The function whose indi-	Record the code number shown in the
			cator is lit is defective.	display and contact your service repre-
				sentative. See “When a Message dis-
				played” of each chapter.
				You can use other functions normally.
		The machine is unable to	A network error has oc-	• Check the displayed message and
		connect to the network.	curred.	take an appropriate action. See
				“When a Message displayed” of
				each chapter.
				• Check that the machine is correctly
				connected to the network, and that
				the machine is correctly set. See
				“Network Settings”, General Set-
				tings Guide.
				• Contact the administrator.
				• When the function key is still lit,
				even if you take the measures
				above, contact your service repre-
				sentative.

Note

If an error occurs in the function you are using, check the message that appears on the control panel, and then refer to “When a Message is Displayed” for the relevant function.

Reference

p.19 “Troubleshooting When Using the Copy Function”.

p.35 “Troubleshooting When Using the Printer Function”.

p.51 “Troubleshooting When Using the Scanner Function”.

8

When You Have Problems Operating the Machine

When You Have Problems Operating the

Machine

The following chart gives explanations of common problems and messages.	1

If other messages appear, follow the instructions displayed.

Important

Check the contact address and Serial No. of Machine shown in the call service message, and then contact your service representative.

Problem	Cause	Solution
Although the copier	Functions other than the	Wait a little longer.
screen appears when the	copier function are not
machine is turned on us-	yet ready.
ing the main power
switch, it cannot be
switched to another
screen by pressing the
{Printer}or {Scanner}key.
The machine has just	Functions other than the	Wait a little longer.
been turned on and the	copier function are not
User Tools screen is dis-	yet ready. Time required
played, but the User	varies by function. Func-
Tools menu has items	tions appear in the User
missing.	Tools menu when they
	become ready for use.
The main power indica-	This occurs in the follow-	Close ADF, and check if the machine is
tor continues blinking	ing cases:	communicating with a computer.
and does not turn off	• ADF is open.
when pressed.
	• The machine is com-
	municating with ex-
	ternal equipment.
	• The hard disk is ac-
	tive.
The display is off.	The machine is in Energy	Press the {Energy Saver} key to cancel
	Saver mode.	Energy Saver Mode. mode.
The display is off.	The operation switch is	Turn on the operation switch.
	turned off.
Nothing happens when	The main power switch is	Turn on the main power switch.
the operation switch is	turned off.
turned on.
“Please wait.” ap-	This message appears	Wait for the machine to get ready.
pears.	when you turn on the op-
	eration switch.
“Please wait.” ap-	This message appears	Wait for the machine to get ready.
pears.	when you change the ton-
	er bottle.

9

When the Machine Does Not Operate As wanted

		Problem	Cause	Solution
		“Memory is full.	The scanned originals ex-	• Press [Store File] to store pages that
		Do you want to	ceed the number of	have been scanned. Delete unneces-
		store scanned	sheets/pages that can be	sary files with [Delete File].
1		file?” appears.	stored in the hard disk.	• Press [No] if you are not storing pag-
				es that have been scanned. Delete
				unnecessary files with [Delete File].
		“Self checking...”	The machine is perform-	The machine may perform periodic
		appears.	ing image adjustment op-	maintenance during operations. The
			erations.	frequency and duration of maintenance
				depends on the humidity, temperature,
				and printing factors such as number of
				prints, paper size, and paper type. Wait
				for the machine to get ready.
		The user code entry	Users are restricted by	Enter the user code (up to eight digits),
		screen is displayed.	user management.	and then press [OK].
		The Authentication	Basic Authentication,	Enter your login user name and user
		screen appears.	Windows Authentica-	password. See “When the Authentica-
			tion, LDAP Authentica-	tion Screen is Displayed”, About This
			tion or Integration Server	Machine.
			Authentication is set.
		“You do not have	The use of the function is	Contact the administrator.
		the privileges to	restricted to authenticat-
		use this func-	ed users only.
		tion.” is displayed.
		“You do not have	This user code is not al-	Press the {Energy Saver}key. Confirm
		the privileges to	lowed to use the function	that the display goes off, and then press
		use this function.”	selected.	the {Energy Saver}key again. The display
		continues to be displayed		will return to the user code entry dis-
				play. When printing under the copier or
		even though you have
				printer function, press the {Energy Saver}
		entered a valid user code.
				key only after printing has finished.
		An error message re-	• When a misfeed mes-	Clear misfed paper, and then open and
		mains, even if misfed pa-	sage appears, it re-	close the front cover. see p.93 “Clearing
		per is removed.	mains until you open	Misfeeds”.
			and close the cover as
			required.
			• Paper is still jammed
			in the tray.
		Original images are	You may have loaded the	Load paper correctly. Place paper in the
		printed on the reverse	paper incorrectly.	paper tray with the print side up. Load
		side of the paper.		paper into the bypass tray with the
				print side down. See p.74 “Orientation-
				Fixed Paper or Two-Sided Paper”.

10

When You Have Problems Operating the Machine

Problem	Cause	Solution
Misfeeds occur frequently.	The tray's side fences	• Remove the paper. See p.93 “Re-
	may not be locked.	moving Jammed Paper”.
		• Check the side fences are locked.
		See p.75 “Changing the Paper Size”.		1
Misfeeds occur frequently.	The tray's end fence may	• Remove the paper. See p.93 “Re-
	not be set properly.	moving Jammed Paper”.
		• Check the end fence is set properly.
		See p.75 “Changing the Paper Size”.
Misfeeds occur frequently.	Paper of undetectable	• Remove the paper. See p.93 “Re-
	size has been loaded.	moving Jammed Paper”.
		• When loading the paper of unde-
		tectable size, specify the paper size
		in “Tray Paper Size”. See “Paper
		Size: Tray 1-7”, General Settings
		Guide and “Copy Paper”, About
		This Machine.
Misfeeds occur frequently.	There is a foreign object	• Remove the paper. See p.93 “Re-
	on the finisher tray.	moving Jammed Paper”.
		• Do not place anything on the finish-
		er tray. It may cause a paper jam.
Misfeeds occur frequently.	The staple cartridge is not	The Booklet Finisher requires the sad-
	set correctly.	dle stitch stapler cartridge also. See p.90
		“Adding Staples”.
Cannot print in duplex	[1 Sided Copy] is selected	Select [2 Sided Copy] for Paper Type:
mode.	for Paper Type: Tray 1-7.	Tray 1-7 See “Paper Size: Tray 1-7”,
		General Settings Guide.
Cannot print in duplex	You cannot select duplex	Select a paper type that allows duplex
mode.	printing if the paper type	printing. See “Paper Size: Tray 1-7”,
	is set to [OHP], [Tab Stock],	General Settings Guide.
	[Translucent] or [Label Pa-
	per].
Authentication failed.	The entered login user	Inquire the user administrator for the
	name or login password	correct login user name and login pass-
	is not correct.	word.
Authentication failed.	The machine cannot per-	Contact the administrator.
	form authentication.
The selected file(s) con-	You have tried to delete	Files can be deleted by the person who
tained file(s) without ac-	files without the authori-	created the file. To delete a file which
cess privileges. Only	ty to do so.	you are not authorized to delete, con-
file(s) with access privi-		tact the person who created the file.
leges will be deleted.

11

When the Machine Does Not Operate As wanted

Document Server

			Problem	Cause	Solution
			“Exceeded max.	The number of scanned	To store scanned pages as a file, press
			number of pages	pages exceeds the capaci-	[Store File]. Scanned data is stored as a
	1
			per file. Do you	ty per file of the Docu-	file in the Document Server. If you do
			want to store the	ment Server.	not want to store scanned pages, press
					[No]. Scanned data is deleted.
			scanned pages as
			1 file?” appears.
			You forgot your pass-	You cannot access a pro-	Contact the administrator.
			word.	tected file without enter-	To delete the files stored in the docu-
				ing the password.
					ment server, select [Delete All Files in Doc-
					ument Server]. As this will permanently
					delete every single file, make sure the
					document server does not contain any
					files you want to keep. See “Delete All
					Files in Document Server”, General Set-
					tings Guide.
			You cannot find out what	You may not be able to	You can switch the Select File screen be-
			is stored in a file.	ascertain the contents of a	tween [List] and [Thumbnail] display to
				file simply from the file	check the contents of the file. In list dis-
				name.	play, the file name, date and time of
					storage, and user name are shown. In
					thumbnail display, an image of the
					stored file appears. You can enlarge the
					image by pressing [Preview]. Use the Se-
					lect File screen to check information
					other than the file name. See “Checking
					the Details of a Stored Document”,
					Copy/Document Server Reference.
			Memory frequently be-	The document server	Delete unnecessary files. On the file se-
			comes full.	memory is full.	lection display, select unnecessary files,
					and then press [Delete File]. If this does
					not increase available memory, do the
					following.
					• Switch to the scanner screen, and
					then delete unnecessary files stored
					under the scanner function.
					• Switch to the printer screen, and
					then delete unnecessary files stored
					under Sample Print, Locked Print,
					Hold Print, or Stored Print.

12

When You Have Problems Operating the Machine

Problem	Cause	Solution
You want to check print	You can print a single	Check print quality by printing out
quality before making a	copy without specifying	only the first set using the {Sample
large print run.	the setting again.	Copy} key.
				1
“Original is being	Copier or Scanner func-	To cancel a job in progress, first press
scanned by another	tion is in use.	[Exit], and then press the {Copy} key or
function. Please		{Scanner} key. Next, press the {Stop}
wait.” appears.		key. When the message “The Stop
		key was pressed. Stop copy-
		ing?” press [Stop].
“Cannot display	The image data may have	Pressing [Exit] displays the preview
preview of this	been corrupted.	screen without a thumbnail.
page.” appears, and
you can not check the
thumb nail image.

Note

If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use recommended paper. See “Copy Paper”, About This Machine.

Using curled paper often causes misfeeds, soiled paper edges, or slipped positions while performing staple or stack printing. When using curled paper, take the stiffness out of the paper with your hands to straighten out the curl, or load the paper up side down. Also, to prevent paper from curling, lay paper on a flat surface, and do not lean it against the wall.

13

When the Machine Does Not Operate As wanted

When a Job is Not Performed

1	If you cannot execute a function, it may be that the machine is being held up by
	another function.

If you cannot execute a function, terminate any other functions currently active, and then try executing the function again. In certain cases, you can carry out another job (copier, document server, printer, scanner) without canceling the current job being performed. Performing multiple functions simultaneously like this is called “Multi-accessing”.

Combination Chart

Function Compatibility

The chart shows Function Compatibility when print priority is set to “Interleave”. See “Print Priority”, General Settings Guide.

: Simultaneous operations are possible.

: Operation is enabled when the relevant function key is pressed and remote switching (of the scanner/external extension) is done.

: Operation is enabled when the {Interrupt} key is pressed to interrupt the

preceding operation.

→ : Operation is performed automatically once the preceding operation ends. × : The operation must be started once the preceding operation ends. (Simultaneous operations are not possible.)

14

When a Job is Not Performed

Mode after you select

Copy

Interrupt Copying

Printer

Document Server

Print

Scanner

TWAIN

DeskTopBinder

1

WebDocumentServer

Mode before you select

Operations for Copying

Stapling

Sort

Operations for Copying

Copying

Data Reception

Printing

Stapling

Operations for Scanning

Scanning

Scanning

Operations for Document Server

Scanning a Document to Store in Document Server

Printing from Document Server

Printing from Document Server

Printing

Copy

Operations

×

×

×

for Copying

Stapling

→ →

→

×

*1

*1

*1

*4

*2

*2

*3

*3

Sort

→ →

×

*1

*1

*1

*2

*2

Interrupt

Operations

×

×

×

×

×

Copying

for Copying

Copying

×

×

→

→

×

×

×

→

→

Printer

Data Reception

→ → →

Printing

→ →

Print

Stapling

→

→ →

*4

*3

*3

*3

Scanner

Operations

×

×

for scanning

Scanning

×

×

×

*2

*2

*2

TWAIN

Scanning

×

×

×

×

×

×

×

×

×

×

15

When the Machine Does Not Operate As wanted

Mode after you select

Copy

Interrupt Copying

Printer

Document Server

Web Document Server

1

Print

Scanner

TWAIN

DeskTopBinder

Mode before you select

Operations for Copying

Stapling

Sort

Operations for Copying

Copying

Data Reception

Printing

Stapling

Operations for Scanning

Scanning

Scanning

Operations for Document Server

Scanning a Document to Store in Document Server

Printing from Document Server

Printing from Document Server

Printing

Document

Operations

×

×

×

Server

for Docu-

ment Server

Scanning a

×

×

×

×

×

×

Document to

*2

Store in Doc-

ument Server

Printing

from Docu-

*5

*5

*5

ment Server

DeskTop-

Printing

×

Binder

from Docu-

ment Server

Web Docu-

Printing

×

ment Server

*1

*2

*3

*4

*5

Simultaneous operations are only possible after the preceding job documents are all scanned and [New Job] key appears.

You can scan a document after the preceding job documents are all scanned. During stapling, printing automatically starts after the current job.

Stapling is not available.

Simultaneous operation become possible after you press [New Job] key.

16

	When a Job is Not Performed
	Note
	Stapling cannot be used at the same time for multiple functions.
	If the machine is capable of executing multiple functions simultaneously,
	specify which function should have priority in “Print Priority”. This setting is
			1
	factory-preset to “Display Mode”. For setting of Printing Priority Function,

see “Print Priority”, General Settings Guide.

When Finisher or Booklet Finisher is installed on the machine, you can specify the output tray where documents are delivered. See “Output tray settings”, General Settings Guide.

Operation speed might be reduced if you scan originals while a print job is in progress.

17

When the Machine Does Not Operate As wanted

1

18

2. Troubleshooting When

Using the Copy Function

This chapter explains likely causes of and possible solutions for copier function problems.

When a Message Appears

This section explains the machine's main messages. If other messages appear, follow the instructions they contain.

Important

For messages that are not listed here, see p.9 “When You Have Problems Operating the Machine”.

Message	Cause	Solution
Cannot detect	Improper original is	Select paper manually, not in Auto Pa-
original size.	placed.	per Select mode, and do not use Auto
		Reduce/Enlarge function. See “Sizes
		difficult to detect”, Copy/Document
		Server Reference.
Cannot detect	Improper original is	Place the original on the exposure glass.
original size.	placed.	See “Placing Originals on the Exposure
		Glass” and “Sizes difficult to detect”,
		Copy/Document Server Reference.
Cannot detect	Original is not placed.	Place your originals.
original size.
Check original	Original is not placed in a	Change the orientation of the original.
orientation.	proper orientation.
Check paper size.	Improper paper size is	If you press the {Start} key, copy will
	set.	start onto the selected paper.
Rotate Sort is	A size of paper for which	Select the proper paper size. See “Sort”,
not available	Rotate Sort is not avail-	Copy/Document Server Reference.
with this paper	able is selected.
size.
Rotate Sort is	A size of paper for which	Select the proper paper size. See “Sort”,
not available	Rotate Sort is not avail-	Copy/Document Server Reference.
with this paper	able is selected.
size.

19

Troubleshooting When Using the Copy Function

		Message	Cause		Solution
		Cannot punch this	The Punch function can-	The following paper sizes are available
		paper size.	not be used with paper	for Punch mode:
			size selected.	•	2 holes:
					A3L, B4L, A4KL, B5KL,
					A5KL, B6L, A6L, 12”×18”L,
					11”×17”L, Legal(81/2”×14”)L, Let-
					ter(81/2”×11”)KL, Half Letter
2
					(51/2”×81/2”)KL, Executive
					(71/4”×101/2”)KL, F/GL
					(8”×13”)L, Foolscap (81/2”×13”)L,
					Folio (81/4”×13”)L, 11”×15”L,
					11”×14”L, 10”×15”L, 10”×14”L,
					81/4”×14”L, 8”×10”L, 8KL,
					16KKL. Select one of these sizes.
				•	3 holes:
					A3L, B4L, A4K, B5K, 12”×18”L,
					11”×17”L, Letter(81/2”×11”)K, Ex-
					ecutive (71/4”×101/2”)K,
					11”×15”L, 11”×14”L, 8KL,
					16KK. Select one of these sizes.
				•	4 holes:
					Metric version:
					A3L, B4L, A4K, B5K, 12”×18”L,
					11”×17”L, Letter(81/2”×11”)K, Ex-
					ecutive (71/4”×101/2”)K,
					11”×15”L, 11”×14”L, 10”×15”L,
					10”×14”L, 8KL, 16KK. Select one
					of these sizes.
					Narrow 2 × 2 version:
					A3L, B4L, A4KL, B5KL,
					A5KL, B6L, 12”×18”L,
					11”×17”L, Legal(81/2”×14”)L, Let-
					ter(81/2”×11”)KL, Half Letter
					(51/2”×81/2”)KL, Executive
					(71/4”×101/2”)KL, F/GL
					(8”×13”)L, Foolscap (81/2”×13”)L,
					Folio (81/4”×13”)L, 11”×15”L,
					11”×14”L, 10”×15”L, 10”×14”L,
					8KL, 16KKL. Select one of these
					sizes.
		Stapling capacity	The number of sheets per	Check the stapler capacity. See “Sup-
		exceeded.	set is over the staple ca-	plementary Informations”, Copy/Doc-
			pacity.	ument Server Reference.
		Cannot staple pa-	The Staple function can-	Select a paper size that can be used in
		per of this size.	not be used with paper	Staple mode. See “Supplementary In-
			size selected.	formations”, Copy/Document Server
				Reference.

20

		When a Message Appears
Message	Cause	Solution
Duplex is not	A paper size not available	The following paper sizes are available
available with	in Duplex mode has been	for Duplex mode: A3L, B4L, A4KL,
this paper size.	selected.	B5KL, A5KL, B6L, A6L,
		12”×18”L, 11”×17”L, Legal
		(81/2”×11”)L, Letter (81/2”×11”)KL,
		Half Letter (51/2”×81/2”)KL, Execu-
		tive (71/4”×101/2”)KL, F/GL
				2
		(8”×13”)L, Foolscap (8”×13”)L, Folio
		(81/4”×13”)L, 11”×15”L, 11”×14”L,
		10”×14”L, 81/4”×14”L, 8”×10”L,
		8KL, 16KKL. Select one of these sizes.
Maximum number of	The number of copies ex-	You can change the maximum copy
sets is nn.	ceeds the maximum copy	quantity. See “Max. Number of Sets”,
(A figure is placed at n.)	quantity.	General Settings Guide.
File being stored	The scanned originals	Press [Exit], and then store again with
exceeded max.	have too many pages to	an appropriate number of pages.
number of pages	store as one document.
per file. Copying
will be stopped.
Magazine or Book-	You selected the Maga-	Make sure originals for the Magazine
let mode is not	zine or Booklet function	or Booklet function are scanned using
available due to	for originals scanned us-	the same function.
mixed image mode.	ing different functions,
	such as copy and printer.
Orig. is being	Document Server or	To cancel the job in process, press [Exit],
scanned by another	Scanner function is in	and then press the {Document Server}or
function. Please	use.	{Scanner} key. Next, press the {Stop}
wait.		key. When the message “The Clear
		/ Stop key was pressed. Are
		you sure you want to stop
		scanning?” appears, press [Cancel].
You do not have	This user code is not al-	Contact the administrator.
the privileges to	lowed to use the function
use this function.	selected.
You do not have	This user code is not al-	If the message continues to be dis-
the privileges to	lowed to use the function	played and you cannot switch the
use this function.	selected.	screen, press the {Energy Saver} key.
		Confirm that the display goes off, and
		then press the {Energy Saver}key again.
		The display will return to the user code
		entry display. When printing under the
		copier or printer function, press the
		{Energy Saver} key only after printing
		has finished.

21

Troubleshooting When Using the Copy Function

			Message	Cause	Solution
			Authentication	The entered login user	Inquire the user administrator for the
			has failed.	name or login password	correct login user name and login pass-
				is not correct.	word.
			Authentication	The machine cannot per-	Contact the administrator.
			has failed.	form authentication.
			The selected	You have tried to delete	Files can be deleted by the person who
	2
			file(s) contained	files without the authori-	created the file. To delete a file which
			file(s) without	ty to do so.	you are not authorized to delete, con-
			access privileg-		tact the person who created the file.
			es. Only file(s)
			with access priv-
			ileges will be
			deleted.
			Please wait.	The destination list is being	Wait until the message disappears. Do
				updated from the network	not switch off the power while this
				using SmartDeviceMoni-	message is displayed.
				tor for Admin. Depending
				on the number of destina-
				tions to be updated, there
				may be some delay before
				you can resume operation.
				Operations are not possi-
				ble while this message is
				displayed.
			It will be neces-	A misfeed occurred when	Remove the jammed sheet.
			sary to start	unneeded tab stock was	If cycle printing is specified for tab
			over and reload	ejected.	stock sheets, both needed and unneed-
			the tab stock to		ed tab stock is ejected when copying re-
			the trays.		starts. Reload the tab stock trays before
					the new print cycle begins.
					After resetting the tab stock pages,
					press [Exit]. To resume printing, press
					the {Start} key.
			Connect Copy
			Message	Cause	Solution
			Cannot connect to	• The L indicator is lit.	Press [Exit] on the main machine and
			the sub-machine.	• The hard disk of the	follow the instructions on the display.
			Check the status of	sub-machine is mal-
			the sub-machine.	functioning.
			Cannot print from	A paper misfeed has oc-	Follow the instructions displayed. For
			the sub-machine.	curred on the sub-ma-	details, see p.87 “Adding Toner”, p.93
			Check the status of	chine, or toner or other	“Removing Jammed Paper”, p.106 “Re-
			the sub-machine.	supplies need to be re-	moving Jammed Staples”.
				plenished.	If the sub-machine's display indicates
					that a cover is open, follow the instruc-
					tions displayed.

22

			When a Message Appears
	Message	Cause	Solution
	Cannot print from	The sub-machine's User	Press the {User Tools} key to close the
	the sub-machine.	Tools menu is open.	User Tools menu.
	Check the status of
	the sub-machine.
	Sub-machine is in	The sub-machine is in In-	Press the {Interrupt} key on the sub-ma-
	Interrupt mode.	terrupt mode.	chine to cancel Interrupt mode.
					2
	Sub-machine does	Paper type or tray set-	Make the same settings on both ma-
	not have the same	tings on the two ma-	chines.
	paper setting(s).	chines do not match.
	The Cover Sheet	Cover settings on the two	Make the same settings on both ma-
	setting(s) of the	machines do not match.	chines.
	sub-machine is
	different from
	the main machine.
	The Slip Sheet	Slip Sheet settings on the	Make the same settings on both ma-
	setting(s) of the	two machines do not	chines.
	sub-machine is	match.
	different from
	the main machine.
	The Designation	Designation Sheet set-	Make the same settings on both ma-
	Sheet setting(s)	tings on the two ma-	chines.
	of sub-machine is	chines do not match.
	different from
	main machine.
	Sub-machine paper	Paper tray settings on the	Make the same settings on both ma-
	settings must be	two machines do not	chines.
	the same to use	match.
	this tray.
	No stamp data in	Stamp data on the sub-	Reprogram the stamp on the sub-ma-
	the sub-machine.	machine has been delet-	chine.
		ed.
	Cannot print from	The sub-machine has	Continue copying using the main ma-
	the sub-machine.	stopped due to power	chine.
	Sub-machine will	failure or communication
	be disconnected.	error.
	Z-fold is avail-	Sort has not been selected	Select the Sort function.
	able only when	with Z-fold.
	Sort mode is se-
	lected in Connect
	Copy.

Reference

p.9 “When You Have Problems Operating the Machine”

23

Troubleshooting When Using the Copy Function

Display During Connect Copy

This section explains about the display during Connect Copy.

		Problem	Cause	Solution
		[Connect Copy] is not dis-	The sub-machine's main	Turn on the sub-machine's main power.
		played.	power is off.
2
		[Connect Copy] is not dis-	Functions that cannot be	Cancel the functions selected on the
		played.	used with Connect Copy	main machine.
			are selected on the main
			machine (such as storing
			or copying the first page
			of a document in the Doc-
			ument Server).
		[Connect Copy] is not dis-	The main machine is in	Press the {Interrupt} key on the sub-ma-
		played.	Interrupt mode.	chine to cancel Interrupt mode.
		[Connect Copy] is not dis-	The [Connect Copy Key Dis-	Select [Display] for the [Connect Copy Key
		played.	play] setting is off.	Display] setting.
		[Connect Copy] is not dis-	The cable connecting the	Contact your service representative.
		played.	two machines is dam-
			aged.
		[Connect Copy] is not dis-	The L is lit.	Follow the instructions displayed.
		played.
		[Connect Copy] appears	Functions that cannot be	Press the {Clear Modes} key to clear the
		faded.	used with Connect Copy	settings.
			have been set.

24