Rice Lake I-4212e Mark II User Manual
Operator’s Manual
Copyright Information
CG Triumvirate is a trademark of Agfa Corporation.
CG Times based upon Times New Roman under license from the Monotype Corporation.
Windows is a registered trademark of the Microsoft Corporation.
All other brand and product names are trademarks, service marks, registered trademarks, or
registered service marks of their respective companies.
Limitation of Liability
In no event shall Datamax-O’Neil be liable to the purchaser for any indirect, special or
consequential damages or lost profits arising out of or relating to Datamax-O’Neil’s products, or
the performance or a breach thereof, even if Datamax-O’Neil has been advised of the possibility
thereof. Datamax-O’Neil’s liability, if any, to the purchaser or to the customer of the purchaser
hereunder shall in no event exceed the total amounts paid to Datamax-O’Neil hereunder by the
purchaser for a defective product.
In no event shall Datamax-O’Neil be liable to the purchaser for any damages resulting from or
related to any failure or delay of Datamax-O’Neil in the delivery or installation of the computer
hardware, supplies or software or in the performance of any services.
Some states do not permit the exclusion of incidental or consequential damages, and in those
states the foregoing limitations may not apply. The warranties here give you specific legal rights,
and you may have other legal rights which vary from state to state.
Firmware (Software) Agreement
The enclosed Firmware (Software) resident in the Printer is owned by Licensor or its suppliers and
is licensed for used only on a single printer in the user’s Trade or Business. The User agrees not
to, and not to authorize or permit any other person or party to, duplicate or copy the Firmware or
the information contained in the non-volatile or programmable memory. The firmware (Software)
is protected by applicable copyright laws and Licensor retains all rights not expressly granted. In
no event will Licensor or its suppliers be liable for any damages or loss, including direct, incidental,
economic, special, or consequential damages, arising out of the use or inability to use the
Firmware (Software).
Information in this document is subject to change without notice and does not represent a
commitment on the part of Datamax-O’Neil Corporation. No part of this manual may be
reproduced or transmitted in any form or by any means, for any purpose other than the
purchaser's personal use, without the expressed written permission of Datamax-O’Neil
Corporation.
All rights reserved
Copyright © 2012, Datamax-O’Neil
Part Number 88-2357-01, Revision A
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Important Safety Instructions
This printer has been carefully designed to provide many years of safe, reliable performance. As
with all types of electrical equipment, however, there are a few basic precautions you should take
to avoid hurting yourself or damaging the equipment:
• Carefully read the provided installation and operating instructions.
• Read and follow all warning instruction labels on the printer.
• Place the printer on a flat, firm, solid surface.
• Make sure all openings on the printer remain unblocked; never insert anything into the
openings or ventilation slots.
• Do not place the printer near a heat source.
• Do not use your printer near water, or spill liquid into it.
• Be certain that your power source matches a listed voltage rating for the printer (if unsure,
check with your dealer or local utility company).
• Do not place the power cord where it can be stepped on; and, if the power cord becomes
damaged, immediately replace it.
• If service is required, use only qualified trained technicians to repair your printer.
Agency Compliance and Approvals
UL60950-1; 2
CSA C22.2 No. 60950-1-07 2
FCC:
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
The manufacturer declares under sole responsibility that this product conforms to the following
standards or other normative documents:
EMC: EN 55022 (2006) Class B
EN 50024 (1998) + A1:2001; +A2:2003
Safety: This product complies with the requirements of IEC 60950-1, 2
Gost-R
GB4943-2001, GB9254-2008, GB17625-1-2003
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
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1 Getting Started
1.1 Introduction ........................................................................... 1
1.2 Unpacking.............................................................................. 1
2 Printer Setup
2.1
2.2 Loading Media ........................................................................ 9
2.3 Media Sensor Adjustment......................................................... 11
2.4 Loading Ribbon....................................................................... 12
2.5 OPTImedia............................................................................. 15
2.6 Internal Rewinder.................................................................... 16
3 Printer Operation
3.1
3.2 Windows Driver ...................................................................... 21
3.3 Printer Configuration Utility (NETira CT)...................................... 23
3.4 Media Calibration .................................................................... 25
4 Menu System
4.1
4.2 The User Menu........................................................................ 36
4.3 The Advanced Menu ................................................................ 36
4.4 The Test Menu........................................................................ 37
4.5 Menu Details .......................................................................... 37
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Printer Connections ................................................................. 3
Front Panel............................................................................. 19
Menu System Overview............................................................ 35
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2.1.1 Power Connection ........................................................ 3
2.1.2 Interface Connection .................................................... 4
2.1.3 USB Connection........................................................... 5
3.1.1 Display Icons ............................................................... 20
Important Notes:.................................................................. 22
3.4.1 Quick Calibration......................................................... 25
3.4.2 Empty Calibration........................................................ 25
3.4.3 Standard Calibration.................................................... 26
3.4.4 Advanced Entry Calibration........................................... 28
4.4.1 User-Defined Label....................................................... 37
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5 Maintenance and Adjustments
5.1 Cleaning Intervals................................................................... 59
5.2 Cleaning the Printhead............................................................. 60
5.3 Media Width Adjustment .......................................................... 62
5.4 Printhead Pressure Adjustment ................................................. 63
5.5 Printhead Replacement ............................................................ 64
5.6 Resetting the Printer................................................................ 65
5.7 Upgrading Firmware ................................................................ 65
6 Troubleshooting
Problem Resolution.................................................................. 67
6.1
6.2 Hex Dump Mode ..................................................................... 71
Appendix A - Specifications
Appendix B - Wireless and Wired LAN Setup
Network Card Setup ................................................................ 77
B.1
B.2 Wireless Setup........................................................................ 78
B.2.1 Wireless Setup – Infrastructure...................................... 79
B.2.1 Wireless Setup – Ad-Hoc............................................... 80
B.3 Installing the Printer Driver ...................................................... 82
Appendix C - Menu Language
Changing the Menu Language ................................................... 85
C.1
C.2 Advanced File Handling Information........................................... 88
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Congratulations on your I-Class Mark II printer
purchase. The I-Class Mark II printer family,
hereafter referred to as ‘the printer’, blends the
rugged durability of die-cast construction with
state-of-the-art electronics and user-friendly
features to redefine the standard in industrial
thermal printers.
This manual provides all the information necessary
to operate the printer.
To print labels or tags, simply refer to the
instructions included with the software you have
chosen to create the labels. A Windows™ printer
driver can be found on our website
(http://www.datamax-oneil.com) or on the included
CD-ROM for printing from common applications. If you wish to write a custom program, a copy of
the Programmer’s Manual can also be found on the CD-ROM.
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After removing the printer from the packaging material, check the contents. The following items
should be included:
Printer
Power Cord
CD-ROM and Documentation
Any special or additionally purchased items
Additional Requirements
The following items are necessary for generating
labels from your printer. Contact your customer
support or sales representative for advice on
which media and software may best be suited for your application.
Serial, USB or Parallel cable
Ethernet cable for optional LAN connectivity
Applicable Media and Ribbon
It is a good idea to save all packaging materials for future use.
Chapter 1 – Getting Started 1
Chapter 1 – Getting Started 2
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2.1.1 Power Connection
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Before connecting the AC Power Cord or interface cables to the printer, ensure the Power On/Off
Switch is in the ‘Off’ position.
Place the printer on a firm, level surface.
Ensure that the Power Switch on the Printer is in the ‘Off’ position.
Connect the AC Power Cord to the receptacle on the back of the Printer, and then plug the AC
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Power Cord into a properly grounded outlet. (The power supply automatically detects and
then adjusts to the applied line voltage; see Appendix A for the acceptable voltage
ranges.)
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Power Switch
AC Power Cord
Wall Outlet
Chapter 2 - Printer Setup 3
2.1.2 Interface Connection
The printer can be connected to the host via the
parallel, USB, serial, or optional network
interface. The printer will automatically connect
to the first port that delivers valid data. Once
established, the printer’s power must be cycled
‘Off’ and ‘On’ to change an interface connection.
The Parallel Connection needs a Centronics
IEEE 1284 cable with a 36-pin male connector
for unidirectional (forward channel)
communications, or an IEEE 1284 Compliant
cable for bi-directional communications
(forward and reverse channels). Also, for bidirectional communications your host must
have supporting software.
The Serial Connection needs a serial interface cable with specific pin-outs for proper
communications (part numbers and pin-outs are given, below; contact your reseller to order). The
interface supports RS-232C communications via a DB-9 connector. Serial port settings are menuselectable and must match your host’s serial port settings.
Part # 32-2300-01 Part # 32-2301-01
Optional Ethernet Print Servers (wired and wireless) are available. For information on using
these interfaces, see Appendix B.
The USB Connection needs a USB cable and is supported in Windows 95 and greater operating
systems. Depending upon the operating system of your host computer, installation requirements
may differ slightly, see section 2.1.3 for more information
Chapter 2 - Printer Setup 4
2.1.3 USB Connection
USB connection to PC requires installation of drivers for both the Port and the Windows Driver
itself. All the files necessary for installation are located on the Accessories CD-Rom. Connect the
printer to the host PC via a standard USB Cable and follow the steps below. The following steps
are for a typical Windows XP system, other versions of Windows may vary.
Step A: Windows Port Driver Installation:
1. Turn on the printer and wait until
the “Ready” screen appears. The PC
will then detect the printer and
launch the “Found New Hardware
Wizard”.
2. Select the “No, not this time” radio
button and then click Next.
3. Select the “Install from a list or
specific (Advanced)” radio button
and then click Next.
4. Select the “Search for the best
driver in these locations” radio
button.
5. Check the “Include this location in
the search” checkbox and then click
Browse.
6. Navigate to driver folder on the CDROM, assuming your CD/DVD drive
is labeled D: the path would be as
follows:
My Computer>D:>assets>windriver
7. Select the folder and then Click
‘OK’. Then Click Next.
Chapter 2 - Printer Setup 5
8. When prompted click “Continue
Anyway”
9. Windows will now load the drivers
to assign the necessary ports to
the printer.
10. Click Finish to close the wizard.
Proceed to Step B to begin the
installation of the Windows
Printer Driver.
Chapter 2 - Printer Setup 6
Step B: Windows Printer Driver Installation:
1. The PC will launch the “Found New
Hardware Wizard” again.
2. Select the “No, not this time”
radio button and then click Next.
3. Select the “Install from a list or
specific (Advanced)” radio button
and then click Next.
4. Select the “Search for the best
driver in these locations” radio
button.
5. Check the “Include this location
in the search” checkbox and then
click Browse.
6. Navigate to driver folder on the
CD-ROM, assuming your CD/DVD
drive is labeled D: the path would
be as follows:
My
Computer>D:>assets>windriver
7. Select the folder and then Click
‘OK’. Then Click Next.
Chapter 2 - Printer Setup 7
8. Select the driver that matches
your model printer. (there may
be multiple models listed) and
then click Next.
9. When prompted click “Continue
Anyway”
10. Windows will now install the
necessary files for the Windows
printer driver.
11. Click Finish to close the wizard.
The printer can now be selected
for use in the printer dialogue box
of any windows application.
Chapter 2 - Printer Setup 8
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Load media into the printer as follows:
1. Open the media cover. Rotate and unlock the Printhead Latch and raise the Printhead
Assembly.
2. Rotate the Media Guide down.
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Printhead Latch
Printhead Assembly
Media Guide
3. Slide the Roll Media onto the Media Hub.
4. Route the Media through the printer as shown. Raise the Media Guide. The Media Guide
should be pushed inward so that it is just touching the edge of the Media.
Roll Media
Media Hub
Media Guide
Chapter 2 - Printer Setup 9
5. Close the Printhead Assembly and rotate the Printhead Latch to the locked position.
6. Close the cover and press the FEED button several times to position the media and ensure
proper tracking.
Printhead Assembly
Printhead Latch
If the printer does not correctly sense the top of each label, it may be necessary to calibrate the
printer (see Section 3.4 Media Calibration).
The printer is factory set to use 4-inch media (and ribbon, if thermal transfer equipped). When using
a different width of media/ribbon, refer to Section 5.3.
Chapter 2 - Printer Setup 10
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The Media Sensor needs to be positioned so that the printer can detect the presence of media and
the top-of-form (except for continuous stock, where the TOF is set through the front panel).
To adjust:
1. With media loaded, as described in Section 2.2, grasp the Slide Tab and move the Sensor
Eye Mark into position over media according to the table below.
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‘Sensor Eye’ Mark
Slide Tab
Media Sensor Selection and Adjustment
Media Type Sensor Eye Mark Position Sensing Required
Die-cut Near the middle of the label Gap
Notched Centered over the notch Notch
Reflective Centered over the black mark Black Mark
Continuous Near the middle of the media Continuous
Chapter 2 - Printer Setup 11
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Ribbon is required with thermal transfer media. It is recommended that the width of the ribbon be
slightly wider than the media being used. The printer can use either ribbons with the ‘coating side
in’ or
ribbons with the ‘coating side out’. To load:
• Using a ribbon that is slightly wider than your media (and liner, if any) will help protect against
printhead wear.
1. Open the media cover. Rotate and unlock the Printhead Latch and raise the Printhead Assembly.
• The ‘Media Type’ setting within the printer’s setup must be set to ‘Thermal Transfer’ to print
using ribbon. This can be accomplished via the NETira CT configuration Utility (see section 3.3);
or via the printers menu system (see section 4.5).
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Printhead Latch
Printhead Assembly
2. Slide the Ribbon Roll onto the Ribbon Supply Hub until it rests against the flange. Ensure the
ribbon unwinds in the correct direction (see Ribbon Routing). The illustrations below depict the
proper orientation.
Directional Arrows near the Ribbon Supply Hub indicate the correct ribbon route. Ribbon types
are available with the ink (coating) layer wound ‘in’ or ‘out’. Ensure the inked side of the
ribbon faces the media and NOT
the printhead.
C.S.I Coated Side In Ribbon
C.S.O Coated Side Out Ribbon
Chapter 2 - Printer Setup 12
Ribbon Routing Diagrams
(CSI) ‘Coating Side In’ Ribbon Routing
(CSO) ‘Coating Side Out’ Ribbon Routing
Chapter 2 - Printer Setup 13
3. Route the ribbon under the Ribbon Idler and then out the front of the printer approximately 12
inches as shown.
Ribbon Roll
Ribbon Supply Hub
Ribbon Idler
4. Close the Printhead Assembly and rotate the Printhead Latch to the locked position. Route the
ribbon up and then around to the Ribbon Take-Up Hub, winding it several times in a clockwise
direction to secure it in place.
Printhead Assembly
Printhead Latch
Ribbon Take-up Hub
5. Close the cover and press the Feed button several times to position the ribbon and ensure proper
tracking.
Chapter 2 - Printer Setup 14
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The OPTIMedia function is designed to reduce set up time when using Datamax-O’Neil branded
media and ribbons. This feature enables the printer to automatically adjust print heat and print
speed settings to optimum levels to produce the best possible print quality. By usi n g the model
number prefix of the media and ribbon (printed on the shipping box), the printer can be quickly
configured to produce optimum print quality for that particular media and ribbon combination.
To make the OPTImedia selection.
1. Press the MENU BUTTON.
2. Make sure MEDIA SETTINGS is highlighted then press the ENTER KEY.
3. Make sure OPTimedia is highlighted then press the ENTER KEY.
4. Using the DOWN BUTTON, Scroll to the model number prefix of the label media being used
and then press the ENTER KEY.
5. For direct thermal media; an ‘OK’ will be displayed, then press the EXIT KEY to exit the
menu system.
For thermal transfer media; the printer will now prompt for selection of the ribbon
being used. Scroll to the model prefix of the ribbon being used and then press the ENTER
KEY. An ‘OK’ will be displayed, then press the EXIT KEY to exit the menu system.
The printer is now ready to print using the media/ribbon selections made.
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Chapter 2 - Printer Setup 15
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When equipped with the Internal Rewind option, labels can be rewound or, with the addition of a
Peel and Present option, dispensed automatically for application. If equipped, follow the
instructions below to begin using the Internal Rewinder:
1. Press down then pull outward to remove the Front Fascia.
2. Remove Thumbscrew and Tear Plate.
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Fascia
Thumbscrew
Tear Plate
3. Place the Arc Plate on the front of the printer (as shown below) and tighten the Thumbscrew
to secure it.
Thumbscrew
Arc Plate
Chapter 2 - Printer Setup 16
4. Load media as described in section 2.2. Feed approximately 20 inches (50 cm) of medi a out
of the printer. Route the media over the Arc Plate and then back into the printer and around
the Rewinder Hub.
Arc Plate
Rewinder Hub
5. Wrap the media around the Rewinder Hub. Insert the end of the media into a Slot in the
Rewinder Hub. Slide the Media Retainer into the Slot to secure the media.
Media
Rewinder Hub
Media Retainer
Slot
6. Rotate the Rewinder Hub by hand to take up any slack in the media. There should be at least
2 or 3 full wraps of the media on the Rewinder Hub before starting printing to ensure tight
rewinded rolls.
Chapter 2 - Printer Setup 17
Chapter 2 - Printer Setup 18
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The Control Panel is an event-driven interface composed of a graphic display and keypad. In
addition to providing current printer information, the mode-dependent panel allows the items in
the main display area and the key functions to change as operational events require.
Ready/Receiving Data
Stop/Paused
Fault/Error
Time and Date
Status Line
Icon Status Line (see section 3.1.1)
Soft Key Labels
Soft Keys
Menu Navigation and Control Buttons (see chapter 4)
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Chapter 3 - Printer Operation 19
3.1.1 Display Icons
Display Icon Description
Initialization, typically brief (but a damaged or invalid
printhead can delay the process).
DPL
LINE
PL Z
AUT
SD
USB
HOST
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Display large fonts
Input Mode – DPL
Input Mode – LINE
Input Mode – PL-Z
Input Mode – AUTO
SD memory card detected.
USB memory (or keyboard) detected.
Wired network - Connected.
Wired network - Server inaccessible.
WLAN associated with Access Point.
WLAN not associated with Access Point.
WLAN ADHOC Mode.
Chapter 3 - Printer Operation 20
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The Windows driver is located on the Accessories CD-Rom included with your printer. For the latest
version please visit our web site at www.datamax-oneil.com.
If installing the Windows driver for use with an USB connection, refer to section 2.1.3 for the
Installing the Windows Driver:
Place the Accessories CD-Rom included with
your printer into your computers CD-Rom drive.
Once the CD-Rom starts select "Install Windows
Driver" from the main menu and follow the
instructions on the screen to install.
When prompted, select your printer from the
list, (i.e. Datamax-O’Neil I-Class MarkII).
Continue to follow the on-screen instructions to
install the driver.
installation procedure.
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Chapter 3 - Printer Operation 21
Important Notes:
The Windows driver functions the same as any other Windows printer. A built in help file is available for
complete information on all settings; however, there are some important settings that should be
observed for trouble free printing.
Page Setup Tab: Stock
It is important that the Stock setting matches
the size of the label you are using. If you
cannot find a match for your label click 'New'
and enter the dimensions of your label.
Options Tab: Print Speed & Printhead
Temperature
These two settings will have the greatest effect
on print quality. Some label stocks will require
more heat and slower print speeds to generate a
quality image.
The Windows application software used to create the label format will likely have a "Page Setup"
screen. This will also need to match the size of the label you are using.
Chapter 3 - Printer Operation 22
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NETira CT (located on the Accessories CD-ROM) is a Windows-based configuration utility that
allows the user to make changes to the existing printer setup via a direct connection to the host
computer’s serial, USB, or LAN IP address.
NETira CT Features:
Allows Real-Time Control/Query of Printer Configuration
Define and Save Optimal Configurations for Applications
Saved Configurations can be Shared with other Printers and Sent via Email
Download Files, Formats and Fonts
Query Memory Modules
Be sure to use the NETira CT utility located on the Accessories CD-ROM that is included with your
1) Once installed launch the NETira CT configuration utility:
2) Be sure the printer is ‘ON’. Connect the host to the printer (see Section 2.1.2).
printer. Older versions might not operate correctly with some printers. For the latest version please
visit our web site at http://www.datamax-oneil.com
For Serial Connections:
a) Query the printer by using the ‘Auto Detect’ button.
This will connect to the printer and retrieve the
setting currently stored in the printer.
For USB Connections:
a) In the toolbar, from the drop down menu box,
select “USB_VIRTUAL_COM”. Then click on the
Query Printer Icon
For LAN IP Address Connections:
Close the ‘Open a configuration file…’ dialogue box.
a) In the toolbar, Click on the ‘ TCP/IP Configuration’
Icon
b) In the ‘TCP/IP Configuration’ dial ogue box enter the
IP address of the printer and click ‘OK’. (The IP
address should be displayed on the printers LCD).
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Chapter 3 - Printer Operation 23
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