Rice Lake G500 User Manual

USER MANUAL

G500 SERIES

User Manual
Version
Issue Date
P/N

: G500 series
: Re 1.1
: 2011.08.22
: 920-014011-00

TABLE OF CONTENTS

1 Barcode Printer

1-1 Box Content
1-2 Getting To Know Your Printer

2 Printer Setup

2-1 Open The Printer Cover
2-2 Open The Printing Mechanism
2-3 Loading The Ribbon
2-4 Loading The Label Roll
2-5 Installing The Label Supply Hub
2-6 Preparing For Tag Printing
2-7 Connecting The Printer To The Host Computer
2-8 Installing The Driver

3 Operation Panel

3-1 LED Operation Panel
3-2 Label size calibration and Self Test Page
3-3 Error Alerts

4 NetSetting for Ethernet

4-1 Installing The NetSetting Software
4-2 The Interface Of NetSetting

5 Accessories

5-1 Installing The Label Dispenser
5-2 Installing The Cutter

6 Maintenance And Adjustment

6-1 Cleaning The Print Head
6-2 Adjusting The Print Head Pressure
6-3 Adjusting The Print Line
6-4 Adjusting The Cutter
6-5 Troubleshooting

Appendix

A Product Specifications
B Interface

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001

001
002

004

004
004
005
007
009
010
011
012

015

015
016
017

018

019
020

026

027
032

036

036
036
037
037
038

039

039
043

G500 Series

P/N : 920-014011-00

Table of Contents

FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS

This equipment has been tested and found to comply with the limits for a CLASS A digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at own expense.

EMS AND EMI COMPLIANCE STATEMENT
FOR EUROPEAN USERS

This equipment has been tested and passed with the requirements relating to electromagnetic compatibility based
on the standards EN 55022:1998+A1:2000+A2:2003, CISPR 22 , Class A EN 55024:1998+A1:2001+A2:2003,
IEC 61000- 4 Series EN 61000-3-2 / 2000 & EN 61000-3-3 / 1995. The equipment also tested and passed in
accordance with the European Standard EN55022 for the both Radiated and Conducted emissions limits.

G500 SERIES
TO WHICH THIS DECLARATION RELATES
IS IN CONFORMITY WITH THE FOLLOWING STANDARDS

EN55022 : 1998,CLSPR 22, Class A / EN55024 : 1998 / IEC 61000-4 Serial / EN61000-3-2 : 2000 / EN 6100-3-3 :
1995 / CFR 47, Part 15/CISPR 22 3rd Edition : 1997, Class A / ANSI C63.4 : 2001 / CNS 13438 / IEC 60950-1:2005
(EN 60950-1:2006+A11:2009) / GB4943 : 2001 / GB9254 : 1998 / GB17625.1 : 2003 /EN60950-1 : 2001

G500 Series

CAUTION

P/N : 920-014011-00



Danger of explosion if battery is incorrectly replaced



Replace only with the equivalent type recommended by the manufacturer.



Dispose of used batteries according to the manufacturer’s instructions.



Only use with designated power supply adapter model.



Changes or modifications not expressly approved by the party responsible for compliance

could void the user's authority to operate the equipment.

Safety Instructions

SAFETY INSTRUCTIONS Please read the following instructions carefully.



Keep the equipment away from humidity.



Before you connect the equipment to the power outlet, please check the voltage of the power

source.



Make sure the printer is off before plugging the power connector into the power jack.



It is recommended that you connect the printer to a surge protector to prevent possible

transient overvoltage damage.



Be careful not to get liquid on the equipment to avoid electrical shock.



For safety and warranty reasons, ONLY qualified service personnel should open the equipment.



Do not repair or adjust energized equipment under any circumstances.

G500 Series

P/N : 920-014011-00

Safety Instructions

1 Barcode Printer

1-1

Box Content

Please check that all of the following items are included with your printer.



Barcode Printer



Power Cord



AC Adapter



Ribbon Hubs ( set of 2 )



Empty Ribbon Core



Label Supply Hub

G500 Series



USB Cable



Ribbon



Label Stock



Label Guide Plates ( set of 2 )



Quick Reference Guide



CD ( with QLabel software / user manual )

Barcode Printer

001

1 Barcode Printer

1-2

Getting To Know Your Printer

 Device Overview



OPERATION PANEL

Front View

G500 Series

TOP COVER

FRONT COVER

COVER OPEN BUTTONS

Release buttons for opening the printer cover



Rear View

POWER SWITCH

- ON

- OFF

FAN-FOLD LABEL INSERT

Feed slot for external label feeding

ETHERNET PORT*

SERIAL PORT ( RS-232 )*

PARALLEL PORT*

USB PORT

POWER JACK

NOTICE



The combination of connection ports may vary with printer model.

Barcode Printer

002

1 Barcode Printer

 Open The Printer Cover

RIBBON MODULE

- RIBBON FEED MECHANISM

- RIBBON HUB

- EMPTY RIBBON CORE

G500 Series

LABEL SUPPLY MODULE

- LABEL SUPPLY HUB

- LABEL GUIDE PLATES ( SET of 2 )

ADJUSTMENT SCREW ( LEFT )

Screw for adjusting the print head pressure

 Open The Printing Mechanism

RELEASE CATCH ( LEFT )

PRINTING MECHANISM

RIBBON SUPPLY HUB

PLATEN

ADJUSTMENT SCREW ( RIGHT )

Screw for adjusting the print head pressure

RELEASE CATCH ( RIGHT )

ADJUSTMENT SCREW

Screw for adjusting
the print line

LABEL GUIDE ( LEFT )

LABEL GUIDE ( RIGHT )

LABEL SENSOR

Movable

Barcode Printer

003

2 Printer Setup

2-1

Open The Printer Cover

 Pressing The Cover Open Buttons

Place the printer on a flat surface. Open the printer cover by pressing the release buttons on both sides of the
printer housing and lift the cover.

Pressing the button

Pressing the button

COVER OPEN BUTTONS

Release buttons for opening the printer cover.

Lift the printer cover backward

G500 Series

2-2

Open The Printing Mechanism

 Pressing The Release Catches

Release and lift the printing mechanism.

RELEASE CATCHES

Lift the printing mechanism

Pressing

Pressing

Printer Setup

004

2 Printer Setup

2-3

Loading The Ribbon

 A New Ribbon Module Installation

Place the new ribbon on the hub which forms a ribbon supply hub.

G500 Series

Place on the hub

RIBBON SUPPLY HUB

RIBBON HUB NEW RIBBON

Place the empty ribbon core on the hub which forms a ribbon rewind hub.

Place on the hub

RIBBON FEED MODULE

EMPTY RIBBON CORERIBBON HUB

Stick the ribbon supply hub on the ribbon rewind hub and wind the rewind hub 2~3 circles.

Wind the ribbon around the core

Printer Setup

005

2 Printer Setup

 Install The Ribbon On The Printer

Place the ribbon supply hub at the back of the printing mechanism.

G500 Series

Insert into the printing mechanism

Pass the ribbon supply hub under the print head.
Insert the ribbon rewind hub on the ribbon feed mechanism.
Close the printing mechanism, making sure that it clicks into place.

Place on the printing mechanism

Wind to the back

RIBBON FEED MECHANISM

Printer Setup

006

2 Printer Setup

2-4

Loading The Label Roll

 A New Label Roll Module Installation

Place the label stock on the label supply hub, attach the guide plates to the label stock holder.

G500 Series

LABEL STOCK

Place on the ribbon hub

LABEL SUPPLY HUB

LABEL GUIDE PLATES

 Install The Label Roll Module On The Printer

Now load the label stock into the printer.

Place on the printer

Printer Setup

007

2 Printer Setup

Release the printing mechanism and lift it.
Pass the labels through the label guides up to the tear-off plate.
Adjust the label guides to the label width.

G500 Series

Through the label guides

Close the printing mechanism.

LABEL GUIDES

Close

Printer Setup

008

2 Printer Setup

2-5

Installing The Label Supply Hub

 1" Cores

Installing the label supply hub for 1" cores.

G500 Series

 1.5" Cores

Installing the label supply hub for 1.5" cores.

 3" Cores

Installing the label supply hub for 3" cores.

Printer Setup

009

2 Printer Setup

2-6

Preparing For Tag Printing

In tag printing, the tag hole indicates the height of a label. During adjustment, the sensor must therefore be positioned
directly below the tag hole as shown in the illustration. The tag hole should be at least 3 mm in diameter to ensure
correct functioning.

SENSOR POSITION

G500 Series

Printer Setup

010

2 Printer Setup

2-7

Connecting The Printer To The Host Computer



Please make sure that the printer is switched off.



Connect the power cord to the AC adapter and connect the adapter to the printer.



Connect the USB / parallel cable to the printer and host computer.



Switch on the printer. The LED indicator should now lights up.

A1

POWER SLOT

B1

USB PORT

A1

POWER JACK

G500 Series

B1

USB PORT

PLUG

A2

THE SOCKET OF THE WALL

B2

USB PORT

A2

B2

USB PORT

Printer Setup

011

2 Printer Setup

2-8

Installing The Driver

STEP-01Insert the product CD in the CD/DVD drive of the host computer and open the "Seagull-Driver" folder on

the CD.

STEP-02Select the icon for the driver file and click it to start the installation.

STEP-03Follow the instructions on the screen. The Driver Wizard guides you through the installation procedure.
STEP-04Select "Install printer drivers".

G500 Series

STEP-05Specify your printer model.

Printer Setup

012

2 Printer Setup

STEP-06Specify the port used to connect the printer to the host computer.

STEP-07Enter a printer name and assign the appropriate rights.

G500 Series

STEP-08Once the installation is complete, a summary of the printer settings is displayed.
STEP-09Check whether the printer settings are correct and click "Finish" to start copying the driver files.
STEP-10Wait until copying is complete, then finish the installation.

Printer Setup

013

2 Printer Setup

STEP-11Once the driver installation is complete, the new printer should appear in the "Printers and Faxes" folder.

G500 Series

Printer Setup

014

3 Operation Panel

3-1

LED Operation Panel

 FEED Button

When you press the FEED button, the printer moves the label to the defined stop position. If you are using
continuous labels, pressing the FEED button will move label stock until you release the button again. If you are
using individual labels, pressing the FEED button will move only one label. If the label does not stop at the correct
position, please run the auto calibration

(See Section 3-2. for the label size calibration function)

on the label stock.

 LED Indicators

LED indicator Status Description

READY

Green

Beeps

X

Standby mode

The printer is ready for operation.

G500 Series

XSTATUS

XREADY

RedSTATUS

2 x 2 beeps
2 x 3 beeps
2 x 4 beeps

Error mode

The printer has detected an error.
(See Section 3-3. for Error alerts)

Operation Panel

015

3 Operator Panel

3-2

Label size calibration and Self Test Page

The printer can automatically detect and store label height.
That means the host computer does not need to transmit the label height to the printer.
And the self-test function lets you check whether the printer is functioning normally.
Here is how you run the label size calibration and self test.

STEP-01Check that the label stock is loaded correctly.
STEP-02Switch off the printer.
STEP-03Switch the printer on again, keeping the FEED button pressed. When the READY LED starts to flash

red and the STATUS LED lights up orange, release the FEED button. The printer will now measure
the label stock and store the label height.
STEP-04Once the printer has successfully measured the label stock, it will print a self-test label.

The contents of a self-test printout are listed below.

MODEL & VERSION

USB PORT SETTING

SERIAL PORT SETTING

NUMBER OF DRAM INSTALLED

IMAGE BUFFER SIZE

NUMBER OF FORMS

NUMBER OF GRAPHICS

NUMBER OF FONTS

NUMBER OF ASIAN FONTS

NUMBER OF DATABASES

NUMBER OF SCALABLE FONTS

FREE MEMORY SIZE

SPEED, DENSITY, Ref. POINT, PRINT DIRECTION

LABEL WIDTH, FORM LENGTH, STOP POSITION

CUTTER, LABEL DISPENSER, MODE

SENSOR SETTING

CODE PAGE SETTING

G500 Series

G500 X.XXX
USB S/N: XXXXXXXX
Serial port : 96,N,8,1
###############################
1 DRAM installed
Image buffer size : 1500 KB
000 FORM(S) IN MEMORY
000 GRAPHIC(S) IN MEMORY
000 FONT(S) IN MEMORY
000 ASIAN FONT(S) IN MEMORY
000 DATABASE(S) IN MEMORY
000 TTF(S) IN MEMORY
2048 KB FREE MEMORY
^S4 ^H10 ^R000 ~R200
^W100 ^Q100,0,3 ^E0
Option : ^D0 ^O0 ^AD
Reflective AD : 0.93 1.31 1.70 [7.7]
Code Page : 850

Operation Panel

016

3 Operator Panel

3-3

Error Alerts

In the event of a problem that prevents normal functioning of the printer, you will see an error message on LED
indicators and hear some beep signals. Please refer to below table for the error alerts.



Light on



Flashing

LED indicator

READY STATUS

Beeps Description Solution

2 x 4 beeps

None

2 x 3 beeps

The printing mechanism is not
correctly closed.

High temperature at the print head.

No ribbon is installed and the
printer displays an error.

The ribbon is finished or the label
supply hub is not moving.

Open the print mechanism and close
it again.

Once the print head has cooled down,
the printer switches to standby mode.

Make sure that the printer is set to
direct thermal printing mode.

Replace the ribbon roll.

G500 Series

Make sure that the label sensor is

No paper is detected.

2 x 2 beeps

2 x 2 beeps

Paper is finished. Replace the label roll.

Printer feed problem.

The memory is full. The printer
prints the message "Memory full".

Unable to find file. The printer
prints the message "Filename
cannot be found"

A file of the same name already
exists. The printer prints the
message "Filename is repeated".

positioned correctly. If the sensor still
does not detect the paper, run the
auto-detection function again.

Possible reasons: the print medium
has become trapped around the
rubber roll; the sensor cannot detect
a gap or black mark between the
labels; there is no paper. Please reset
the sensor.

Delete unnecessary data or install
additional memory.

Use the "~X4" command to print all
files. Then check whether the files
exist and whether the names are
correct.

Change the name of the file and try
storing it again.

Operation Panel

017

4 NetSetting for Ethernet

4-1

Installing The NetSetting software

The NetSetting software is used to manage the network configurations when connecting the printer via Ethernet port.
It is available on product CD or can be downloaded from official website. To install the NetSetting, please follow below
steps.

STEP-01Insert the product CD in the CD/DVD drive of the host computer and open the "Ethernet" folder on the CD.
STEP-02Select the icon for the NetSetting installation file and click it to start the installation.

STEP-03Follow the instructions on the screen. The Setup Wizard guides you through the installation procedure.
STEP-04Specify the “Installation Folder".

G500 Series

STEP-05Click ”Next” to start the installation.
STEP-06Once the installation is completed; you will see the NetSetting icon on your desktop.

NetSetting for Ethernet

018

4 NetSetting for Ethernet

4-2

The interface of NetSetting

Click the NetSetting icon to start the program; you will see the start page as below. The start page will display the
basic information of connected printer and your PC.

G500 Series

Click the magnifier icon to search the Godex printers which are connected via Ethernet port in you network
environment. Once a connected Godex printer is detected, it will be listed on the start page.

There are six tabs on the top of interface which can configure different types of network settings. But for the data
security reason, you need correct password to enter the configuration pages.

NOTICE



The default password is “1111”, you can change the password later from the “IP Setting” tab.

NetSetting for Ethernet

019

4 NetSetting for Ethernet

IP Setting

The IP Setting tab can change the printer name, Port number, Gateway setting and the password for configuring the
printer. You can also set the printer’s IP address ether by DHCP or by Static IP.

G500 Series

You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.



NOTICE

To fully benefit from the NetSetting software, you should be familiar with basic networking

principles. Please contact your network administrator for related network setting information.

NetSetting for Ethernet

020

4 NetSetting for Ethernet

Alert Path Setting

NetSetting will send the alert messages to designated mail account when the error happened on printer. The alert
messages are sent by SMTP (Simple Mail Transfer Protocol) or SNMP (Simple Network Management Protocol).
You can set or change the configurations of SMTP and SNMP on this “Alert Path Setting” tab.

G500 Series

You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.

NetSetting for Ethernet

021

4 NetSetting for Ethernet

Alert Message Setting

For the alert message notification function, you can decide which error cases need to be sent out to the operator.
Moreover, the alert messages can be set to be sent by SMTP, SNMP or both.

G500 Series

You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.

NetSetting for Ethernet

022

4 NetSetting for Ethernet

Printer Configuration

Set or change the configurations of connected printer. Most of key settings for the printer operation can be done by
this setting page.

G500 Series

You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.

NetSetting for Ethernet

023

4 NetSetting for Ethernet

User Command

The “User Command” tab provides a communication interface for operator to control the printer. Input printer
commands in "Input Command" window and press “Send Command” button, the commands will be sent to the printer.
For some commands that will return response message, the message will be displayed in "Output Message" window.

G500 Series

You can press “Send Command” button to send printer commands via Ethernet port and control the printer remotely.

NetSetting for Ethernet

024

4 NetSetting for Ethernet

Firmware Download

On “Firmware Download” tab, the current version of printer firmware will be showed on the screen. If you need to
update the printer firmware, just specify the file location of firmware file and press “Start Download Firmware” button.
The printer firmware then can be updated remotely.

G500 Series

In addition to the firmware update, you can press “Recover To Factory Settings” button to restore the printer
configurations back to factory default.

NetSetting for Ethernet

025

5 Accessories

 Preparation Steps

Before installing the optional modules, please make some preparations as follows.

STEP-01

STEP-02

STEP-03

STEP-04

Turn Off The Printer :

Remember to switch off the printer before installing any module.

Open The Printer Cover :

Open the printer cover by pressing the release buttons on both sides of the printer housing.
Please see the Section 2-1 for further information about Open The Printer Cover.

Open The Printing Mechanism :

Press the release catches on both sides of the printing mechanism to open and lift the printing mechanism.
Please see the Section 2-2 for further information about Open The Printing Mechanism.

Remove The Front Cover :

To remove the front cover, press in the two plastic release tabs.
Remove the front cover as shown in the illustration.

FRONT COVER

G500 Series

Pressing the two plastic release tabs

PLASTIC RELEASE TABS

Release the front cover

Accessories

026

5 Accessories

5-1

Installing The Label Dispenser

 The Overview Of The Label Dispenser

CONNECT CABLE OF LABEL DISPENSER

G500 Series

PAPER SENSOR

PAPER FEED
ROLLER

LABEL DISPENSER MODULE

SCREWS



A label liner thickness of 0.006 mm ± 10% and a weight of 65 g/m



NOTICE

The label dispenser will take labels up to a max. width of 110 mm.



When using the label dispenser, set the stop position to 9 mm.

 Preparation Steps

Please complete the preparation steps before installing the label dispenser.

2

± 6% are recommended.

Accessories

027

5 Accessories

 Installing The Label Dispenser

Connect the dispenser cable to the lower jack as shown in the illustration on the right.

G500 Series

LOWER JACK



NOTICE

The printer must be switched off, or the motherboard may be damaged!



There are 2 jacks : the lower jack is for the dispenser, the upper jack for the cutter.

Install the dispenser by pressing down first its right-hand side and then its left-hand side.

CONNECT CABLE OF
LABEL DISPENSER
MODULE

LEFT-HAND SIDE

RIGHT-HAND SIDE

LABEL DISPENSER MODULE

Accessories

028

5 Accessories

Secure the dispenser using the screws provided for this purpose.

G500 Series

Locking

Locking

SCREWS

 Install The Label Roll Module On The Printer

Pass the paper through the guides.

Through the label guides

LABEL GUIDES

NOTICE



Labels should be at least 25 mm high.

Accessories

029

5 Accessories

Remove the first labels from the liner, so you can pull the liner through the guides.

Tear a label

THE PAPER FEED ROLLER
OF PRINTER

THE FIRST LABEL

G500 Series

Pass the label stock through the printer as shown in the illustration on the right.

LABEL STOCK

THE PAPER FEED ROLLER OF PRINTER

LABEL

LINER

THE PAPER FEED ROLLER OF LABEL
DISPENSER MODULE

Accessories

030

5 Accessories

Close the label dispenser and the print mechanism. The installation is completed now.

G500 Series

Close

Press the FEED button to feed the label. The label will be peeled from the liner while it passes through the label
dispenser.



NOTICE

There is a paper sensor on the Label Dispenser module. It will stop the printing if it is covered
by label. Remove the last printed label and the printer will then continue to print next label.

PAPER SENSOR

Remove the label

Press the FEED key

Accessories

031

LABEL

LINER

5 Accessories

5-2

Installing The Cutter

 The Overview Of The Cutter

CUTTER MODULE



Remember to switch off the printer before installing the cutter.



Do not use to cut adhesive labels! Glue residue will be left on the cutter blade and impair its

NOTICE

functioning. The cutter has a blade life of 400,000 cuts when using paper liner which is

250μm thick and 3 inches wide.



You can cut paper with a max. width of 116 mm.

CONNECT CABLE OF CUTTER MODULE

G500 Series

SCREWS



SUGGESTION

Before installing the cutter module, remove the cutter cover as shown in the illustration.

With the cutter installed, set the stop position in QLabel to 28, or the E value to 28.

Remove the cutter cover

 Preparation Steps

Please complete the preparation steps before installing the label dispenser.

Accessories

032

5 Accessories

G500 Series

CONNECT CABLE OF
CUTTER MODULE

UPPER JACK



NOTICE

The printer must be switched off, or the motherboard may be damaged!



There are 2 jacks : the lower jack is for the dispenser, the upper jack for the cutter.

Secure the cutter using the screws provided for this purpose.

Locking

Locking

Accessories

033

SCREWS

5 Accessories

Secure the cutter cover using the screws provided for this purpose.

G500 Series

Locking

Locking

SCREWS

Place the cutter cover

Pass the labels through the guides.
Close the printing mechanism.

Through the label guides

Through the cutter module

LABEL GUIDES

Accessories

034

5 Accessories

To finish, press the FEED button to set the label position.

G500 Series

Press the FEED key

NOTICE



We advise against using inside wound label stock.

Accessories

035

6 Maintenance And Adjustment

6-1

Cleaning The Print Head

Dirt on the print head or ribbon, or glue residue from the label stock may result in inadequate print quality. The printer
cover must therefore always be closed during printing. Keeping dirt and dust away from the paper or labels ensures a
good print quality and a longer lifespan of the print head.

 Cleaning Steps

Here is how you clean the print head.

1. Switch off the printer.

2. Open the printer cover.

3. Release the printing mechanism and lift it.

4. Remove the ribbon.

5. To remove any label residue or other dirt from the
print head (see blue arrow), please use a soft
lint-free cloth dipped in alcohol.



The print head should be cleaned once a week.



NOTICE

Please make sure that there are no metal fragments or other hard particles on the soft cloth
used to clean the print head.

To clean the print head

PRINT HEAD

G500 Series

6-2

Adjusting The Print Head Pressure

When printing on special media (with varying material thickness), the print quality may suffer. You will then need to
adjust the print head pressure.

 Adjustment Steps

1. Open the printer cover.

2. Remove the ribbon.

3. Use a screw driver and slowly turn the adjustment screws for the print head to increase or reduce the print
head pressure.

Turn the adjustment screws

SCREW ( RIGHT )

Screw for adjusting the print head pressure on right side

SCREW ( LEFT )

Screw for adjusting the print head pressure on left side

Maintenance and Adjustment

036

6 Maintenance And Adjustment

6-3

Adjusting The Print Line

When the print line is incorrectly set, the print quality on one side of the medium may suffer.
In such a case, the print line must be adjusted so it is positioned parallel to the paper feed roller.

 Adjustment Methods

1. To move the print head in direction A as indicated by
the blue arrow, turn the adjustment wheel
anticlockwise (see arrow 1).

2. To move the print head in direction B as indicated by
the blue arrow, turn the adjustment wheel clockwise
(see arrow 2).

Direction-A

2

Direction-B

1

Turn the adjustment wheel

ADJUSTMENT WHEEL

G500 Series

6-4

PRINT HEAD

Adjusting The Cutter

While using the cutter, paper jams may occur. Please follow the below steps to clean the paper jam.
A socket head screw for adjusting the cutter is located on the bottom of cutter module, as shown in below illustration.

 Cleaning Steps

1. Switch off the printer.

2. Use a Philips screwdriver to turn the socket head screw and release the knife.

3. When you have cleared the paper jam, switch on the printer again. The cutter will automatically reset.

SOCKET HEAD SCREW

NOTICE



Labels should be at least 30 mm high to ensure correct functioning of the cutter.

Maintenance and Adjustment

037

6 Maintenance And Adjustment

Problem

Solution

The printer is switched on but the display does
not light up.



Check the power supply.

One or both LEDs light up red and printing is
interrupted.



Check the software settings (driver settings) or command codes.



Look for the error alert in the table in Section 3-3 Error alerts .



Check whether the cutter is functioning normally and whether it is
cutting at all. (Only if a cutter is installed.)

The label stock passes through the printer but
no image is printed.



Please make sure that the label stock is loaded the right way up and
that it is suitable material.



Please make sure that the ribbon is loaded correctly.

There is no printed image on part of the label or
the image is blurred.



Check the thermal print head for dust or other dirt (label material or
ribbon residue).



Check for errors in the application software.



Check the ribbon for wrinkles.



Check the power supply.



Run a self test (Section 3-2) and check the test print pattern to see
whether the print head prints over the entire width of the medium.



Check the quality of the print medium.

The printed image is positioned incorrectly or a
label is missed out during printing.



Run the Label size calibration function. (Section 3-2)



Check the label height setting.



Check whether there is paper or dust covering the sensor.



Check the paper guide settings.

The cutter does not cut off the labels in a
straight line.



Check whether the label stock is positioned straight.

The cutter does not cut off the labels
completely.



Check whether the label is more than 0.2 mm thick.

When using the cutter, the labels are not fed
through or cut off incorrectly.



Check whether the cutter has been correctly installed.



Check whether the paper guides are functioning correctly.

The label dispenser is not functioning normally.



Check whether there is dust on the label dispenser.



Check whether the label stock is positioned correctly.

6-5

Troubleshooting

The label stock jams during printing.



Clear the paper jam. Remove any label material left on the thermal print
head and clean the print head using a soft lint-free cloth dipped in
alcohol.

G500 Series



NOTICE

If any problems occur that are not described here, please contact your dealer.

Maintenance and Adjustment

038

APPENDIX

Print Method

Thermal Transfer / Direct Thermal

Resolution

203 dpi (8 dot/mm)

300 dpi (12 dot/mm)

Print Speed

5 IPS (127 mm/s)

4 IPS (102 mm/s)

Print Width

4.25” (108 mm)

4.16” (105.7 mm)

Print Length

Min. 0.16” (4 mm)**
Max. 68” (1727 mm)

Min. 0.39” (10 mm)
Max. 30” (762 mm)

Memory

4MB Flash (2MB for user storage)
16MB SDRAM

Sensor Type

Adjustable reflective sensor. Fixed transmissive sensor, central aligned

Media

Types

Continuous form, gap labels, black mark sensing and punched hole; label length set
by auto sensing or programming

Width

1” (25.4 mm) Min. - 4.64” (118 mm) Max.

Thickness

0.003” (0.06 mm) Min. - 0.01” (0.25 mm) Max

Label roll diameter

Max. 5” (127 mm)

Core diameter

1”, 1.5”, 3” (25.4 mm, 38.1 mm, 76.2 mm)

Ribbon

Types

Wax, wax/resin, resin

Length

981’ (300 m)

Width

1.18” Min - 4.33” (30 mm - 110 mm) Max

Ribbon roll diameter

2.67“ (68 mm)

Core diameter

1” (25.4 mm)

Label design software

QLabel-IV (for EZPL only)

Product

Specifications

Model G500 G530

G500 Series

Printer Language

Software

Driver Windows 2000, XP, Vista, 7, Windows Server 2003 & 2008

DLL Windows 2000, XP and Vista

EZPL

Appendix_

Product

Specifications

039

APPENDIX

Resident Fonts

Bitmap fonts

6, 8, 10, 12, 14, 18, 24, 30, 16X26 and OCR A & B
Bitmap fonts 90°, 180°, 270° rotatable; single characters 90°, 180°, 270° rotatable
Bitmap fonts 8 times expandable in horizontal and vertical directions

Scalable fonts

90°, 180°, 270° rotatable

Download Fonts

Bitmap fonts

90°, 180°, 270° rotatable; single characters 90°, 180°, 270° rotatable

Asian fonts

90°, 180°, 270° rotatable and 8 times expandable in horizontal and vertical directions

Scalable fonts

90°, 180°, 270° rotatable

Product

Specifications

Barcodes

Model G500 G530

Code 39
Code 93
Code 128 (subset A, B, C)
UCC/EAN-128 K-Mart
UCC/EAN-128
UPC A / E (add on 2 & 5)
I 2 of 5, I 2 of 5 with Shipping Bearer Bars
EAN 8 / 13 (add on 2 & 5)

1-D Bar codes

Codabar
Post NET
EAN 128
DUN 14
HIBC
MSI (1 Mod 10)
Random Weight
Telepen
FIM
China Postal Code
RPS 128
GS1 DataBar

G500 Series

PDF417
Datamatrix code

2-D Bar codes

MaxiCode
QR code
Micro QR code

Appendix_

Product

Specifications

040

APPENDIX

Resident graphic file types are BMP and PCX, other graphic formats are
downloadable from the software

Power

Auto Switching 100-240VAC, 50-60Hz

Environment

Operation temperature

41°F to 104°F (5°C to 40°C)

Storage temperature

-4°F to 122°F (-20°C to 50°C)

Humidity

Operation

30-85%, non-condensing.

Storage

10-90%, non-condensing.

Product

Specifications

Control Panel

Model G500 G530

Code page 437, 850, 851, 852, 855, 857, 860, 861, 862, 863, 865, 866, 869, 737

Code Pages

Windows 1250, 1251, 1252, 1253, 1254, 1255, 1257

Graphics

USB Device
Parallel port

USB Device
Serial port

Ethernet

Interfaces

LED indicator

(Bi-color)

Control key

USB Device
Parallel port

USB Device
Serial port
Ethernet

READY
STATUS

FEED key

G500 Series

CE(EMC)

Agency Approvals

FCC Class A
CB
cUL
CCC

Appendix_

Product

041

Specifications

APPENDIX

Dimension

Length

11.2” (285 mm)

Height

6.8” (171 mm)

Width

8.9” (226 mm)

Weight

6 lbs (2.72Kg) ,excluding consumables

Cutter Module
Label Dispenser (peel)
External label roll holder for 10” (250 mm) O.D. label rolls
External label rewinder

Product

Specifications

Model G500 G530

Options

G500 Series

>>> Specifications are subject to change without notice. All company and/or product names are trademarks and/or

registered trademarks of their respective owners.

>>> Minimum print height specification compliance can be dependent on non-standard material variables such as label

i

type, thickness, spacing, liner construction, etc. Godex is pleased to test non-standard materials for minimum height
printing capability.

Appendix_

Product

042

Specifications

APPENDIX

Pin NO.

Function

Transmitter

RS232 HOUSING (9-pin to 9-pin)

DB9 Socket

DB9 Plug

---

1 1

+5V,max 500mA

RXD

2 2

TXD

TXD

3 3

RXD

N/C

4 4

N/C

GND

5 5

GND

DSR

6 6

RTS

RTS

7 7

CTS

CTS

8 8

RTS

N/C

9 9

N/C

PC

Printer

Pin NO. 1 2 3 4

Function

VBUS

D-

D+

GND

Interface

Pinout description

 Parallel Port

Handshaking: DSTB is sent to the printer, BUSY to the host computer.
Interface Cable: Parallel cable compatible with IBM computers.
Pinout: See below.

1

2-9

10
11
12
13
14
15
16
17
18

19-30

31
32

33-35

36

/Strobe

Data 0-7

/Acknowledge

Busy

/Paper empty

/Select

/Auto-Linefeed

N/C

Signal Gnd

Chasis Gnd

+5V,max 500mA

Signal Gnd

/Initialize

/Error

N/C

/Select-in

host / printer

host
printer
printer
printer
printer

host / printer

host

host / printer

printer

host / printer

 Serial Port

G500 Series

Default Settings: Baud rate 9600, no parity, 8 data bits, 1 stop bit, XON/XOFF protocol and RTS/CTS.

 USB

Connector Type : Type B

Appendix_

Interface

043