Rena Envelope Imager 3.0 User Manual

Envelope Imager 3.0
Envelope Imager 4.0

OPERATIONS

MANUAL

Revised: 6-7-07
Part #: M-3414

RENA SYSTEMS INC.

136 Green Tree Road STE 140

Oaks, PA 19456-1069

Phone: [phone]

Fax: [phone]

E-Mail:

[e-mail]

Web Site: www.renausa.com

RENA Systems Inc. would like to Thank You for investing in our
quality built products.

Please record the following information for future reference:

Model:

Serial Number:

Purchase Date:

Purchased From:

Dealer Name:

Contact Name:

Address:

Address:

Phone Number:

Please take this opportunity to register your product.

Use the following “Warranty Registration” link to register your product with Rena
Systems.

http://www.renausa.com/support_warranty.htm

Notes

TABLE OF CONTENTS

Table of Contents

Section

SECTION 1 – GETTING ACQUAINTED________________________________________________ 5

SECTION 2 – PRINTER INSTALLATION AND SE TUP __________________________________ 14

Page #

SAFETY PRECAUTIONS ________________________________________________________________ 5
PACKAGING/SHIPPING ________________________________________________________________ 6
CONTENTS _________________________________________________________________________ 6
SYSTEM REQUIREMENTS ______________________________________________________________ 7
INITIAL ASSEMBLY___________________________________________________________________ 7

Attach the Media Side Guides ________________________________________________________ 7
Attach the Rear Paper Support and Rear Media Guide ____________________________________ 8

OPERATOR VIEW ____________________________________________________________________ 9
REAR VIEW _______________________________________________________________________ 10
PRINT CARRIAGE VIEW ______________________________________________________________ 11
CONTROL PANEL ___________________________________________________________________ 12

CHOOSE A LOCATION ________________________________________________________________ 14
CONNECTING POWER TO THE PRINTER___________________________________________________ 14
CONNECTING TO THE COMPUTER _______________________________________________________ 14
INSTALLING THE INK CARTRIDGES ______________________________________________________ 15

Ink Level Monitor Reset____________________________________________________________ 15

SETTING UP THE FEED SYSTEM ________________________________________________________ 16

Sheet Separation Adjustment________________________________________________________ 16
Media Side Guide Adjustments ______________________________________________________ 17
Rear Media Guide Adjustments ______________________________________________________ 17
Loading Media___________________________________________________________________ 18
Media Thickness Adjustment________________________________________________________ 19

PRINT UNIT POSITIONING (VERTICAL ADDRESS POSITIONING) ________________________________ 20

Envelope Imager 3.0 Print Area _____________________________________________________ 21
Envelope Imager 4.0 Print Area _____________________________________________________ 21

PAPER FEED (MEDIA TRANSPORT) TEST _________________________________________________ 22
TEST PRINT _______________________________________________________________________ 22

SECTION 3 – OPERATING THE PRINTER ____________________________________________ 24

PRINTER CONTROL PANEL & MENU FEATURES ___________________________________________ 24
PRINT RECOVERY AFTER A JAM ________________________________________________________ 26
INSTALLING THE PRINTER DRIVER ______________________________________________________ 27

Printer Driver Properties __________________________________________________________ 28
Features Tab/Advanced Options _____________________________________________________ 29
Print Heads Tab (Head Adjustment) __________________________________________________ 30
Paper Tab (Invert Printing)_________________________________________________________ 31

SOFTWARE SETUP EXAMPLES _________________________________________________________ 32

Printing from FlexMail3 ___________________________________________________________ 32
Printing from Satori Bulk Mailer® 5.0 ________________________________________________ 36
Printing from DeskTop® Mailer _____________________________________________________ 38
Printing from Microsoft Word_______________________________________________________ 41

SECTION 4 – MAINTENANCE _______________________________________________________ 44

INKJET CARTRIDGE MAINTENANCE _____________________________________________________ 44

Replacing the Inkjet Cartridge:______________________________________________________ 44
Inkjet Cartridge Storage ___________________________________________________________ 45
Cartridge Disposal _______________________________________________________________ 45
Cleaning the Inkjet Cartridge (Printhead) _____________________________________________ 45

3 Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

Purging the Nozzles_______________________________________________________________ 46

JAMS IN THE PRINTER ________________________________________________________________ 46

Removing Jammed Media __________________________________________________________ 46

REPLACING THE SHEET SEPARATORS ____________________________________________________ 46
CLEANING THE PRINTER______________________________________________________________ 47

Rubber Rollers___________________________________________________________________ 47
Media Transport Belts_____________________________________________________________ 47
Cleaning the Media Sensor _________________________________________________________ 48

SECTION 5 – TROUBLESHOOTING GUIDE___________________________________________ 50

HP INKJET PRINT CARTRIDGES ________________________________________________________ 50
THE PRINTER ______________________________________________________________________ 51
PRINTER DISPLAY MESSAGES _________________________________________________________ 52

ALL SPECIFICATIONS SUBJECT TO CHANGE WITHOUT NOTICE ____________________ 55

APPENDIX B – SUPPLIES, SERVICE AND SUPPORT___________________________________ 56

SUPPLIES AND OPTIONAL HARDWARE ___________________________________________________ 56
OBTAINING SUPPLIES, SERVICE AND SUPPORT _____________________________________________ 56

INDEX ____________________________________________________________________________ 57

4

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

SECTION 1

GETTING ACQUAINTED

Section 1 – Getting Acquainted

Safety Precautions

THIS EQUIPMENT PRESENTS NO PROBLEM WHEN USED PROPERLY. HOWEVER,
CERTAIN SAFETY RULES SHOULD BE OBSERVED WHEN OPERATING THE PRINTER.

BEFORE USING THE PRINTER, YOU SHOULD READ THIS MANUAL CAREFULLY
AND FOLLOW THE RECOMMENDED PROCEDURES, SAFETY WARNINGS, AND
INSTRUCTIONS:

9 Keep hands, hair, and clothing clear of rollers and other moving parts.
9 Avoid touching moving parts or materials while the machine is in use. Before clearing a jam, be sure

machine mechanisms come to a stop.

9 Always turn off the machine before making adjustments, cleaning the machine, or performing any

maintenance covered in this manual.

9 Use the power cord supplied with the machine. Plug it into a properly grounded wall outlet located

near the machine and easily accessible. Failure to properly ground the machine can result in sever
personal injury and/or fire.

9 The power cord and wall plug is the primary means of disconnecting the machine for the power

supply.

9 DO NOT use an adapter plug on the line cord or wall outlet.
9 DO NOT remove the ground pin from the line cord.
9 DO NOT route the power cord over sharp edges or trapped between furniture.
9 Avoid using wall outlets that are controlled by wall switches, or shared with other equipment.
9 Make sure there is no strain on the power cord caused by jamming between the equipment, walls or

furniture.

9 DO NOT remove covers. Covers enclose hazardous parts that should only be accessed by a qualified

service representative. Report any damage of covers to your service representative.

9 This machine requires periodic maintenance. Contact your authorized service representative for

required service schedules.

9 To prevent overheating, do not cover the vent openings.
9 Use this equipment only for its intended purpose.
9 Follow any specific occupational safety and health standards for your workplace or area.

This manual is intended solely for the use and information of Rena Systems Inc., its designated agents, customers, and
their employees. The information in this guide was obtained from several different sources that are deemed reliable by
all industry standards. To the best of our knowledge, that information is accurate in all respects. However, neither
Rena Systems Inc. nor any of its agents or employees shall be responsible for any inaccuracies contained herein.

RENA Systems Inc.
Hewlett-Packard is a registered trademark of Hewlett-Packard Corporation.
Windows 98, 2000, NT and XP are registered trademarks of Microsoft Corporation.
IBM is a registered trademark of International Business Machines.
All other trademarks are the property of their respective holders.
All rights reserved. No part of this manual may be reproduced or transmitted in any form or by any means, electronic
or mechanical, including photocopying, recording, or any information storage and retrieval system, without permission
in writing from Rena Systems Inc.

and “The Envelope Imaging Company” are registered trademarks of Rena Systems Inc.

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

5

SECTION 1
GETTING ACQUIANTED

Packaging/Shipping

The printer is shipped in appropriate packaging so that, under normal shipping conditions, it
reaches its destination without damage.

NOTICE: Report damage to the carrier. The carrier is liable for any damage during transport. Transport

and storage should take place under normal conditions, i.e. at temperatures between +5°C and +70°C and
relative air humidity of up to 80%. Exposure to conditions that are not permissible may lead to damage
which is not externally visible.

Please save the packaging for future use! It will be required if you ever need to ship the printer.

Contents

The following items are included with your printer:

1 Power Cord

2 Media Side Guides (mounting hardware attached to printer)

1 Rear Paper Support (mounting hardware attached to item)

1 Rear Media Guide (attached to Rear Paper Support)

1 Rear Media Guide Extension (replaces standard guide plate, when using long media)

1 Magnetic Media Side Guide Extension (can be attached to the side of a Media Side Guide)

1 Driver Installation CD ((Operations Manual (PDF) included on this CD))
Note: The printer drivers on this CD have been tested and approved by Rena Systems.

Note: Parallel and USB interface cables and Ink cartridges are not included with the printer.

Interface USB cables (recommend 6 ft or less) can be purchased from computer and office supply
stores.
Ink cartridges can be purchased through your local Rena dealer.

Figure 1

6

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

GETTING ACQUAINTED

System Requirements

• Pentium III-class PC (500 MHz or higher recommended)

• Windows 98, Windows NT 4.0 (Service Pack 6 or higher), Windows 2000 or Windows

XP. You must have administrative privileges on the system.

• Microsoft Internet Explorer 5.0 or higher.

• System memory depending on your operating system.

• At least 120 Mb free hard-disk space.

• CD-ROM drive

• Centronics Parallel and or USB port

Initial Assembly

SECTION 1

Attach the Media Side Guides

Using the 4 flat-head Philips screws supplied; attach the Media Side Guides to the printer.

Note: The screws are shipped; attached to side guide securing plates, on the printer.

Figure 2

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

7

SECTION 1
GETTING ACQUIANTED

Attach the Rear Paper Support and Rear Media Guide

Note: The Rear Media Guide is shipped attached to the Rear Paper Support. The Rear Paper

Support mounting screws are shipped; attached to rear paper support and the printer.

 Positioned the upper portion, of the paper support assembly, inside the table-top cutouts

and then hook the lower portion of the paper support into the two slots located in the rear
side frame.

Figure 4

Figure 3 Figure 4

 Using the two small Philips head screws supplied, attach the upper portion of the rear

paper support to the deck of the printer.

Figure 5

8

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

SECTION 1

GETTING ACQUAINTED

Operator View

NOTE: The Envelope Imager 3.0 and Envelope Imager 4.0 are similar in operation. The only

difference is that the Envelope Imager 3.0 accommodates six inkjet cartridges (printheads), while the
Envelope Imager 4.0 accommodates eight inkjet cartridges.

1

8

3

4 2

5

6

7

Figure 6

PRINT-CARRIAGE COVER –Encloses the printhead carriage and media

1.

transport rollers/belts.

MEDIA SIDE GUIDE SECURING KNOBS – Used to secure the Media Guides

2.

at their desired locations.
MEDIA SIDE GUIDES – Used to center the media in the printer and provide

3.

straight feeding of media.

REAR MEDIA GUIDE – Allows for adjustments in stack angle, based on media

4.

type and length. Helps to force the media against the separation area.

REAR PAPER SUPPORT – Provides the proper angle to enhance media feeding

5.

and separation.

LCD DISPLAY – Displays information about the status of the printer.

6.

PRINTER CONTROL PANEL – The keys on the printer control panel are used

7.

to operate the printer.

MEDIA THICKNESS ADJUSTMENT DIAL – Is used to set the printheads at the

8.

proper height for printing on the media.

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

9

SECTION 1
GETTING ACQUIANTED

Rear View

11 12

10

MAIN POWER SWITCH – This switch turns the printer ON and OFF.

9.

14

13

9

Figure 7

15

16

17

10.

11.

12.

13.

14.

15.

16.

17.

POWER RECEPTACLE – The power cord is plugged in here.
MOTOR CIRCUIT BREAKER – The circuit breaker protects the printer’s motor from

overload.
MAIN POWER FUSE – This fuse protects all of the electronic circuits in the printer.
CARTRIDGE DOCKING STATION – The ink cartridges can be stored here when not

in use.
FEED ROLLERS – (six) Delivers the bottom piece of media, from the stack, through the

separation area, and under the forwarding rollers.

SHEET SEPARATORS – (four) Used to separate a single piece of media from the stack.
PARALLEL PORT – Connects the printer to the parallel printer port on your computer.
USB PORT – Connects the printer to the USB port on your computer.

10

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

Print Carriage View

SECTION 1

GETTING ACQUAINTED

19

20

21

18

25

24

22

23

Figure 8

18.

19.

20.

21.

22.

23.

24.

25.

MEDIA TRANSPORT GUIDE / ENVELOPE IMAGER 4.0 PRINT UNIT

Envelope Imager 4.0: An additional Print Unit will be mounted here.

Envelope Imager 3.0 device can be positioned to improve material transport.

PRINT UNIT SECURING KNOBS – Used to secure the print unit positions.
MEDIA SENSOR – Keep this area clean (see Section 4 “Maintenance”).
INK CARTRIDGE LATCH LEVERS – Used to secure the inkjet cartridge in to the

Pen Stall.

PEN STALL – The area where the inkjet cartridge is inserted.
PRINT UNITS –Hold the inkjet cartridges. Used to adjust the vertical print position.

The Envelope Imager 3.0 (shown above) contains 2 Print Units, each capable of holding 3 ink
cartridges. (6 ink cartridges, for a total of 3” print height)
The Envelope Imager 4.0 contains 4 Print Units; two are capable of holding 3 ink cartridges each
and two are capable of holding 1 ink cartridge each. (8 ink cartridges, for a total of 4” print height)

EXIT ROLLERS – These adjustable rollers help to smoothly eject the media from the
unit.

MEDIA TRANSPORT BELTS – Drives the material through the system.

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

11

SECTION 1
GETTING ACQUIANTED

Control Panel

Figure 9

MEDIA THICKNESS ADJUSTMENT DIAL– The dial on the right side of the control panel

1.

is used to adjust the height of the print heads to compensate for different media thickness.

652 3 1 4

8 10 9 7

ON LINE key – This key is used to put the printer on/off line.

LED “slow flash” = Printer is powered on, but off-line.
LED “on” = Printer is on-line

2.

Note: The printer must be off-line to access the menu modes or TEST print.

ERROR Indicator – This indicator lights when there is a problem with the printing process.

3.

- key – In the menu mode this key will scroll to the previous selection.

4.

+ key –In the menu mode this key will scroll to the next selection.

5.

ENTER key – This key is used to start/stop media feed.

When the printer is placed in any of the menu modes, the ENTER key is used to select the

6.

options available.
When the printer is off-line this key is used to start the Paper Feed function.

MENU key – This key causes the printer to enter the menu mode where several operator

7.

functions can be accessed.

LCD DISPLAY – Indicates the status of the printer including piece count, menus, and error

8.

messages.

RESET key – Holding down this key, until all LED’s light momentarily, will reset the printer

9.

to its normal ready state.

TEST key – Pressing this key will put the printer into the test pint mode (LED on); allowing the

10.

printer’s internal “test image” to be printed.

NOTE: A complete description of the functions and operation of the printer keys

can be found in Section 3 –

12

Operating the Printer.

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

SECTION 1

GETTING ACQUAINTED

Notes

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

13

SECTION 1
GETTING ACQUIANTED

Section 2 – Printer Installation and Setup

Before using the printer, the following must be done:

• Choose a location for the printer

• Connect power to the printer

• Connect it to the computer

• Install the Inkjet Cartridges

• Set up the feed system (media separation and transport) on the printer

• Position the Print Units

Choose a Location

The printer should be placed on a sturdy worktable or cabinet at least 12 inches from any walls.
Protect the printer from excessive heat, dust, and moisture – avoid placing it in direct sunlight.

Connecting Power to the Printer

1. Make sure that the main power switch of the Printer is in

the OFF (0) position.

2. Verify that the power source is the correct voltage for your

printer, and it is properly earth grounded. The use of a surge
protector is recommended.

3. Connect one end of the power cord to the rear of the Printer

in the corresponding receptacle.

4. Plug the other end into a 115 Volt AC, 50/60 Hz. Grounded

outlet.

CAUTION

Do not use an adapter plug or extension cord to connect the
printer to the wall receptacle.

Do not use outlets controlled by wall switches.
Do not use an outlet that shares the same circuit with large electrical machines or appliances.
Surge Protectors are recommended.

Figure 10

Connecting to the Computer

 USB Users: Plug the USB cable from your

computer, into the printer’s USP USB Port,

located next to the parallel port connector.

 Parallel Users: Plug the parallel printer cable

from your computer into the printer’s Parallel

Port and latch the two locking clips.

NOTE: The cable used to connect the printer to the

computer must not exceed 6 feet long. The parallel port may be used for all versions of Windows. The

USB Port is used only for Windows ME, 2000, and XP.

14

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

Figure 11

SECTION 2

PRINTER INSTALLATION & SETUP

Installing the Ink Cartridges

The printer can accommodate 5 HP45A style inkjet cartridges. The cartridges are installed as follows:

 Remove the inkjet cartridge from its packaging, taking

care not to touch the copper contacts or the nozzle
plate. Remove the protective tape from the inkjet
cartridge.

Appendix B” for a list of ink cartridges that are

See “
available for your printer.

• The cartridges are held in place by a latch lever

mounted on the inkjet cartridge holder (pen stall).
Release the lever by raising it vertical.

• With the cartridge’s nozzle plate pointing down, slide

the cartridge into the pen stall and push down and
toward the contacts in the pen stall.

• Make sure the cartridge is seated in the pen stall then

close the latch lever to secure the cartridge in the pen
stall. Do not force the lever into place. (See the
diagram.)

Figure 12

• Reset the ink level monitor for this cartridge.

Ink Level Monitor Reset” below.

See “

• Repeat the above for the remaining cartridges.

Ink Level Monitor Reset

Figure 13

The printer can automatically calculate the approximate ink level available in each cartridge. It does
this using a drop count method. When the level is calculated as being low (~5% ink remaining in the

cartridge) the printer will stop and display “Head # Low. Press Enter.”. After you press Enter, you

can choose to ignore the warning or you can check the cartridge. If the cartridge is almost empty, you
should replace the cartridge and reset the Ink Level Monitor using the flowing procedure.

 Press the MENU key momentarily.
 Use the “+” or “-” key to highlight “Enter when head (n) is filled”.
 Press the ENTER key and install a new cartridge.
 Repeat for each cartridge you install. When the ENTER key is pressed the display will change to

“Head (n) has a new cartridge”.

NOTE: This feature is only valid if the cartridges remain in their original positions, where they were

first installed. If you swap the cartridges from one stall position to another, the calculated ink levels
will not be accurate. It is suggested that you tag the cartridges with their original position number.

Quick Ink Level Monitor Reset (all Heads): Power the printer on while holding down the MENU key

until the printer displays “Resetting all Ink Levels in Flash”.

To check the level of ink in the cartridges, Press and hold the TEST key until the “Service Menu”
appears. Use the “+” or “-” key to scroll to the “Service Menu: Ink Levels, 100%100%100%”. This
will show how much ink remains in the cartridge. Then release the MENU key.

The ink in the cartridge may be harmful if swallowed. Keep new and used

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

cartridges out of reach of children. Discard empty cartridges immediately.

15

SECTION 2
PRINTER INSTALLATION & SETUP

Setting up the Feed System

The printer is equipped with four sheet separators, two media side guides, a rear media guide, and a media
thickness adjustment dial.

Sheet Separation Adjustment

The sheet separators are adjusted individually as follows:

1. Move the side guides so that the separators and

separator locking lever are accessible.

2. Release the Separator Locking Lever, by pulling it

forward and down, as shown in Figure 14.

Figure 14

3. Lift each individual separator up, until it locks in the

upper position, as shown in Figure 15.

4. Place a single piece of media under the separators, as

shown in Figure 16.
It is best to place the media so it is in the center
position on the table.

5. Unlock the separators that have media beneath them

and allow them to fall (by their own weight) onto the
media, as shown in Figure 17.
Repeat for each separator that has media under it.

IMPORTANT

Be sure that unused separators are locked in their
raised position. If not, they will rub on the feed
rollers, causing transport problems and damage to the
rollers and separators.

Figure 15

Figure 16

Figure 17

6. Raise the Separator Locking Lever, by lifting it up

and back, as shown in Figure 18. This will lock the
separator positions.

Figure 18

16

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

Media Side Guide Adjustments

1. Loosen the Media Side Guide Securing Knobs, as

shown in Figure 19.

2. Move the side guides apart, so the media will fit

between them and be centered in the feed area.

3. If not already present; place one piece of media

between the side guides, so the media is centered in
the feed area.

4. Adjust the Media Side Guides so that they are about a

dimes width (~1/32-inch) from the sides of the media, as
shown in Figure 20.

SECTION 2

PRINTER INSTALLATION & SETUP

Figure 19

Figure 20

5. Tighten the Media Side Guide Securing Knobs, to secure

the side guide positions.

Rear Media Guide Adjustments

1. Place two pieces of media into the hopper, making sure the leading edges of the media is resting

against the separators.

2. Adjust the Rear Media Guide position by sliding it up or down on the Rear Media Support.

Position it so that the trailing edge of the media is raised approximately ½ to 1 inch above the Rear
Media Support, as shown in Figure 21.

Figure 21

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

0.5” – 1”
GAP

17

SECTION 2
PRINTER INSTALLATION & SETUP

Loading Media

When placing media into the printer, it is important to follow these steps.

1. Start by placing a single piece of media into the

feed section, so that it is touching or starting to
feed under the sheet separators.

2. Before adding media; fan the stack of material so

the bottom pieces are closest to the separation
point, as shown in Figure 22. Then carefully place
the stack between the side guides, so the leading
edge of the stack is against the sheet separators, as
shown in Figure 23.

3. Additional pieces can be placed onto the stack, as

described in the above step.

4. If the printer runs out of material, be sure to reload

the printer beginning with the first step.

Figure 22

Figure 23

18

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

SECTION 2

PRINTER INSTALLATION & SETUP

Media Thickness Adjustment

The printhead carriage height must be set to accommodate the thickness of the media you will be
feeding. This printer incorporates a servo motor to control the height of the carriage.

1. Make sure the printer is off-line. If on-line, press the ONLINE key to take it off-line.

2. Press the MENU key, then use the +key to scroll to the menu item “Media Thickness Setup”. Press

the ENTER key to select this feature.

3. Turn the Media Thickness Dial [A] fully clockwise. This will cause the servo motor to raise the

printhead carriage to its highest position.

4. Place a piece of media [B] under the

exit rollers, as shown in Figure 24.

5. Slowly adjust the Media Thickness

Dial [A] counter-clockwise until the
exit rollers touch and hold the Media
[B] securely.

6. When properly adjusted the Media

[B] will be securely captured
between the exit rollers and the lower
transport belts. It should require a
moderate amount of force to pull the
Media [B] from under the exit rollers.

Tip: Make a note of the Media

Thickness Dial position, as a
reference for future adjustment when
using this particular media.

7. Press the MENU button to exit out of the “Media Thickness Setup” mode.

NOTE: The printer will automatically raise the printhead carriage to its highest position, when you exit

the “Media Thickness Setup” mode. When the printer is told to print or feed material, it will
automatically lower the carriage to your preset value.

The chart below can be used as a general guideline for setting the position of the Media
Thickness Dial [A].

B

A

Figure 24

Media Thickness Dial Setting

.004” to 1/32” 0 to 2

NOTE: The chart shows general guidelines. It is best to adjust the carriage height using the

procedure outlined above.

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

1/32” to 1/8” 2 to 3
1/8” to 5/16” 3 to 7
5/16” to 3/8” 7 to 10

19

SECTION 2
PRINTER INSTALLATION & SETUP

Print Unit Positioning (Vertical Address Positioning)

The print units are the device that contains the pen stalls and inkjet cartridges. To adjust the vertical
position of the address (printed image) on the media, you must move the Print Units to the desired print
positions.

1. Loosen the Print Unit Securing Knobs. See Figure 25.

2. Slide the Print Units to the desired positions as shown in Figure 25.

3. Tighten the Print Unit Securing Knobs.

4. Reposition the Exit Rollers, so they make contact with the media, but do not track over the image

area, as shown in Figure 26.

5. Envelope Imager 3.0 Only. Reposition the Paper Transport Guide so that it helps hold down the

media before it enters under cartridges 4, 5 and 6, as shown in Figure 27.

Note: Horizontal print position is adjusted via your software (mailing program).

Figure 25

Figure 26

Figure 27

20

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

SECTION 2

PRINTER INSTALLATION & SETUP

Envelope Imager 3.0 Print Area

Note: The RED tape, shown in Figure 28, provides a visual indicator of the print area for each Print Unit.

Print Area

Indicator

Figure 28

Figure 29

Envelope Imager 4.0 Print Area

Figure 30

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

21

SECTION 2
PRINTER INSTALLATION & SETUP

Paper Feed (Media Transport) Test

Test for proper media transport.
If the printer is setup properly, it should feed the media without hesitation, skewing or jamming.

1. With the printer off-line, press the ENTER key, to start the Paper Feed feature (feeds material

without printing).

2. Press ENTER again to stop the Paper Feed feature.

TEST Print

When off-line, the TEST key can be used to print a TEST image.
The TEST image can be used to:

 Check the vertical print position.
 Demonstrate the printer.
 Check the condition or the ink cartridges.
 Check the function of the printer.

Note: A #10 envelope (9.5” long mail piece) is required to print the “factory TEST image”. Horizontal

print position is adjusted via your software (mailing program).

Customizing the TEST Print Image:

The TEST print image can be changed to any image you desire, by using the following
procedure:

1. Power the printer on while holding down the TEST key.

2. From your computer; send an image that you would like to be the new TEST image.

Note: Turning the printer on, while holding down the TEST key, will erase the previous TEST image. If a

new TEST image is not loaded, then a TEST image will not be available to print when you press the TEST
key.

22

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

SECTION 2

PRINTER INSTALLATION & SETUP

Notes

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

23

SECTION 3
OPERATING THE PRINTER

Section 3 – Operating the Printer

This Section assumes that you have setup the feed system and connected the printer to your computer.

Printer Control Panel & MENU Features

The printer control panel keys can be used to access various functions that help the operator control the
printer. These functions and their operation are as follows:

ENTER key

The ENTER key is used to start/stop media feed. When the printer is placed in any of the Menu modes,
the ENTER key is used to choose the options available in the Menu.

Tip: To allow the printer time to finish printing pieces currently under the print carriage, use the

ENTER key to stop media feed, before taking the printer off-line.
Media Transport (Paper Feed) Test: Pressing ENTER when the printer is off-line, will activate the

Paper Feed Test feature (media will be fed without printing).

TEST key

Pressing the TEST key momentarily, places the printer in the test print mode. The word “Working”

appears in the lower half of the display and after a short period of time the display changes to “Enter to

feed”. Pressing the ENTER key will start the feeding process (test images printing). To stop feeding
press, ENTER again.

To restore the printer to the normal ready mode press the ON LINE key to take the printer off line and
then press and hold the RESET key until the LED on the TEST key blinks. The printer is then restored

to its normal ready state.

Pressing and holding the TEST key will place the printer into the “Service Menu”.

Service Menu: Pressing and holding the TEST key will cause the printer to enter into the “Service

Menu” where the various functions of the printer can be tested. To exit the “Service Menu”, turn the

printer OFF, then ON again. The service menu is primarily used by service technicians to diagnose
problems, should they occur. You can use the “+” or “-” key to scroll through the menu. Pressing the

ENTER key will test the function. To restore the printer to its normal mode, turn it OFF then ON.

MENU key

The MENU key is used to access the special features built into the printer. The basic features are
accessed by momentarily pressing the MENU key. Use the “+” or “-” keys to access the features. The

features available under this mode of operation are as follows:

Media Thickness Setup – This feature is used to set the correct carriage/printhead height for the

media being used. See “Media Thickness Adjustment” for more details. To activate this feature, press

ENTER. The Media Thickness Dial can then be used to change the carriage height.
Press Enter to Purge – The purging function is useful to clear the inkjet cartridge nozzles when the

machine has been sitting idle. To activate the purge, press the ENTER key and feed media.
Clear Batch Counter – Pressing the ENTER key will clear the number in the upper right hand corner

of the display. Resetting the counter is usually performed at the start of each job. Turning OFF the
printer will not reset this counter.

Purge First Piece – Turning the feature ON will cause the printer to send one purge pattern on the

first piece. After the purge is completed the next piece will print the first record of your database.

Address Recovery – In event of a jam or misprint; in the printer you can recover up to the last 9

records by using this feature. See “

24

Print Recover After a Jam” for details on the use of this feature.

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Print Enhancement –The print enhancement feature is used to help the nozzles on the ink cartridge

stay open and decrease the loss of the descender on letters such as “y” or “q” and accent marks that do

not appear in every address. Pressing the ENTER key will turn this function ON or OFF. The

function will remain as changed until the operator changes it again.

NOTE: The Print Enhancement feature will time out after 100 seconds if no media is going through

the printer. Once media is being printed it will restart.

Automatic Feed –Turning the feature ON will cause the printer to automatically start the transport
and feed systems, if the printer is placed on-line before it starts receiving data.

Enter when head (n) filled – The printer is capable of telling you when an ink cartridge is running
low of ink. To use this feature press the MENU key momentarily. Then use the “+” or “-” key to
highlight “Enter when head (n) is filled”. Press the ENTER key and install a new cartridge. Repeat
for each cartridge you install. When the ENTER key is pressed the display will change to “Head (n)

has a new cartridge”. To check the level of ink in the cartridges, Press and hold the TEST key until
the “Service Menu” appears. Use the “+” or “-” key to scroll to the “Service Menu: Ink Levels,
100%100%100%”. This will show how much ink remains in the cartridge.

NOTE: The “Ink Level” feature is only accurate if the cartridges remain in the original positions

where they were first installed. If you swap the cartridges from one pen stall position to another, the
levels will not be accurate.

Setup Menu: To access the Setup Menu; press and hold the MENU key until the “Setup Menu”

appears. Step through the Setup Menu items, using the “+” or “-” key.

Total Count – The total count displayed is the total number of prints that have passed through the

printer. It is non-resettable.

BIOS Version – The version of the BIOS is displayed in this menu when the “+” key is pressed

once. From time to time it may be necessary for a technician to upgrade the BIOS in the printer.
When this is done, the new BIOS version can be checked in this manner.

Bulk Ink – This feature is not used. No provisions are made to install bulk ink cartridges.

+ / - (plus / minus) keys

In the various menu modes these keys are used to step through the options.

ON LINE key

Pressing the ON LINE key will cause the printer to change from the on-line state, to the off-line state,

or vice-versa. The LED on this key will slowly flash when there is power present and the printer is off­line.
The LED on this key will turn on (steady), when the printer is placed on-line.

Pressing the ON LINE key during the printing operation will take the printer off line and stop the

printer.

RESET key

The RESET key is used to clear the printer memory and return it to its initial state (wait state). This

key only functions if the printer is off line.

Purge While Printing

To do the purge in the middle of a job, follow these steps:

Press ON LINE key to pause the current job.
Press the MENU key, then step to “Press Enter to Purge”.
Press ENTER key to start the purge. Repeat if necessary.
Press ON LINE key and then the ENTER key to get back to normal printing.

Note. If paper jam occurs during the purge, after purge, you should use address recovery feature to get

back to normal printing. Otherwise you will lose records.

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Print Recovery After a Jam

If the media should jam in the printer during the run it is possible to recover up to 9 pieces (records) that
might be lost. If a jam occurs, the printer control panel will display “Jam: Reprint Lost Pieces” and
“MENU To Continue”..

To recover the lost pieces do the following:

1. Press the MENU key and the “Address Recovery” option will appear.

2. Press the ENTER key and the following display will appear “Enter: Recover 1 piece”.

3. Use the + key to select the number of pieces you wish to recover up to 9.
NOTE: Count the number of pieces you wish to recover and then add 2 for the pieces (records) that

are in the buffer.

4. Next, press the ENTER key again to register the number of pieces to be recovered.

5. Then press the ENTER key again to restart the printer.

6. You may repeat this process a many times as required. When you reach the end of the database if

the last piece jams, then enter 1 piece to be recovered.

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Installing the Printer Driver

FlexMail3 Users: You may find newer printer driver versions on your FlexMail3 CD. However;

Rena Systems suggests installing and using the printer drivers distributed with the printer, or drivers
downloaded from
Other driver versions may not work properly.
These drivers should not be used with FlexMail 2.

Satori Bulk Mailer 5.0 Users: Satori has developed their own printer drivers for use with their

software product. Therefore, Satori recommends that you load and use the printer drivers available to
you on the Satori Bulk Mailer 5.0 CD. If not, the Bulk Mailer software may not function properly
with the printer.

A dedicated printer driver is included on CD, with the printer. It must be installed on your computer before
you will be able to print from your software. Follow the steps below to install the driver:

NOTE: A “Launch Menu” should open automatically, when the Driver Installation CD is inserted into

your CD-ROM drive. Select “Install Printer Drivers” from the launch menu. If the launch

menu does not open; please use the steps below to install the printer driver.

1. If you have, any applications running on your computer close them and restart the computer before

beginning the driver installation.

www.renausa.com. These are tested and approved drivers by Rena Systems Inc.

2. Install the CD in the CD drive and click on START.

Then click on RUN, then type the following;
D:\Drivers\Setup.exe (where D is the CD drive) then
click OK.

3. The “Add Printer Wizard” window will open.

Click N

4. Type in your Name and Company and click N

5. Select the printer port LPT1. Then click N

Note: If you are using the USB port, and the printer is connected, you may select the appropriate USB

port, instead of the LPT1 port, at this time. You can also change the port assignment at a later time.

6. The “Add Printer Wizard” will appear. Select your printer model from the list, then click Next>

ext>.

ext>.

ext>.

7. The next screen allows you to “Name

Your Printer”. Unless you have another printer of the same name on your system or network, don’t
change the name.

Select this printer as your “Default” printer and click N

8. Click Finish to complete the installation.

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

ext>.

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Printer Driver Properties

The printer driver describes to the printer how to print your job. It controls the operation of the printer and
allows you to send fixed and variable text and graphics to the printer. The following describes the printer
driver properties windows for the Envelope Imager 3.0/4.0 and how to use them to customize the output of
your printer.

To start printing click on File, then Print. The Print window will open. If you wish to print the job click
on OK. If you wish to use the special features built into the printer drivers; then clicking on the P

button will open the printer properties window.

roperties

If you are using Windows 2000 or Windows XP the window on the right will open.
Clicking on Advanced will open the Options window.

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Windows 98: When the properties window opens, you are presented with several tabs. The Graphics,
Fonts, and Device Options are standard Windows 98 printer driver functions and should be left at their

defaults. The Features and Print Heads tabs are used to setup, change, and adjust the printer.

Windows 98

Windows NT, 2000, XP

Features Tab/Advanced Options

Depending on the operating system, the Features Tab or Advanced options are used to change the following
features.

Print Quality This selection contains two elements:

Resolution of the print quality - Changing the resolution to a higher number e.g. from 200 DPI to 600

DPI will increase the quality of the image.

Belt speed. The Belt speed (IPS) automatically changed to the optimum speed for the resolution selected.

You can, however change the speeds to a lower speed as follows:

Windows NT, 2000, XP

Windows 98

Resolution Speeds available

150 DPI Low, Medium, Medium High, and High
200 DPI Low, Medium, and Medium High
300 DPI Low, and Medium
600 DPI Low

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OPERATING THE PRINTER

Feed Delay - Used to put more space between the pieces as they are being printed. This will also give

the first piece printed more time to dry before the next piece is printed. The adjustment range is in 0.1­second increments. This feature works at all speeds.

The Overlay feature is used to save time printing when you are combining a database with fixed

information or graphics. The default is “No overlay”.

Windows 98

XP

Note: Some software programs, such as FlexMail3 and Satori Bulk Mailer can generate and download
the overlay automatically. In these cases, you do not need to perform the following routine.

To use the Overlay feature with software (such as Microsoft Word) that does not automatically generate
and download the overlay to the printer; you must follow this routine.

1. First create a layout in your software application; placing all of the fixed information and graphics

on this layout, where you would like it printed on your media.

2. Open the layout and go to P

rint in the File menu.

3. Click on Features and then click on Overlay.

4. Select “Contains overlay” from the box, then click on A

pply and OK.

5. Next click OK on the “Print” window. The overlay will download to the printer.

6. Now open the job that contains the variable data.

7. Using F

ile then Print, from the drop down menu, open the “Print” window for the application.

8. Click on Properties then on the Features tab.

9. Then click on the drop down menu under Overlay and click on "Previous job contains overlay".

10. Click A

pply and then OK.

11. When the Print window reappears, click OK to send the job to the printer.

Overlay Tips:

• To print the next job with a different overlay; repeat the process outlined above.

• If you wish to print additional jobs using the same overlay, simply open the next job and send it to

the printer.

• If the next job does not contain an overlay, then click on P

Overlay, then “No overlay”. Click A

pply, then OK.

roperties in the “Print” window, select

• Turning the printer OFF, then ON will clear the overlay from printer memory.

Print Heads Tab (Head Adjustment)

The purpose of the Print Heads tab is to permit slight (0.001-inch) horizontal adjustment to the position of
the print heads to each other. The adjustment is used to precisely align the three printheads (cartridges)

30

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OPERATING THE PRINTER

when printing graphics or type that extends beyond the height of one printhead. Each head can be moved
+/- 0.048-inch in 0.001-inch increments.

• To adjust the printhead alignment toward the leading edge; decrease (▼) the value.

• To adjust the printhead alignment toward the trailing edge; increase (▲) the value.

When the printer is turned off the changes that you make in this manner go back to the original settings.

Windows 98

XP

Paper Tab (Invert Printing)

The Paper tab contains one element that is used to invert (reverse) the printing on the printer.

In normal operation the printed image is read from the operator side of the printer. Depending on how the
piece is fed; it is sometimes necessary to turn the printing direction 180 degrees from the normal direction.

Windows 98: Click on the Paper tab and then on Paper source. You can now choose Normal Printing or
Invert Printing, to reverse the printing direction 180 degrees. The rest of the settings on the paper tab

should be left as they are (Paper size is always “Max Print Area” and Orentation is always set to
“Portrait”.) Do not change them.

Windows NT, 2000, XP: Click on Inverted Printing and then select Off (normal) or On (inverted).

Windows 98

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Software Setup Examples

The printer can be used with many different software programs. The following information will provide
you with basic setup details, for some of the most common programs used with our printers.

Printing from FlexMail3

FlexMail3 is a powerful “Envelope Design Program” that has been developed to work seamlessly with your
Rena Systems printer. The following is a brief description of how to setup and print from FlexMail3.

Printer Drivers: You may find newer driver versions on your FlexMail3 CD. However; Rena

Systems suggests using the printer drivers distributed with the printer, or drivers downloaded from

www.renausa.com. These are tested and approved drivers by Rena Systems Inc. Other driver

versions may not work properly. These drivers should not be used with FlexMail 2.

Creating and Exporting Your Data File

Since FlexMail3 does not have a CASS and PAVE option; the data file is normally created with a program
that has CASS and PAVE features.
After your list is cleaned, using your CASS and PAVE software, it must be exported in pre-sort order.
FlexMail3 can link to files with many different data formats; however, the recommended format is a CSV
(comma delimited) format.

Linking Your Data File

1. Open FlexMail3 and make sure you are in the Datasheet view (Select the “Datasheet” tab, located

at bottom of screen.)

2. Click on File, then New

3. Click on Data, then Link Data

4. Browse to locate your data file on the system.

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5. Once you locate your data file, click on OPEN. The “Link Data Wizard” will appear and it will

walk you through the steps of linking your data file to FlexMail3.

Tip: Selecting zero for “rows to scan” will cause FlexMail3 to scan all rows for data. This may

take some time, but doing so will avoid the loss of fields that may only sporadically contain data.
When selecting “Field Types”; it is suggested that you set your numeric fields (zip code, dpc) as
“text”.

6. Once you are finished with the Link Data Wizard, you will be presented with your data file, shown

in the Datasheet view. Take a moment to verify that all data is present and properly defined.

Designing Your Layout

1. Click on the “Designer” view tab (located at the bottom of the screen).

2. Click on File then Print Setup. Select your Rena printer model from the pull down list. Then click

on Close.

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3. Click on File then Page Setup. Select or input your page size then click on OK.

IMPORTANT! Make sure Orientation is set to “Portrait” and Page Type is set to “Envelope”.

4. Click on “Insert” then “Text”.

5. Using your mouse, draw a text box on the screen (click and hold to draw, release to end). You will

be presented with the “Edit Text” window.

Tip: Don’t worry about the exact placement or size of the text box at this time. You can drag it to

a new location or adjust the size when you finish this process.

6. Select/insert the fields that you want to be printed, in this text box, and then click OK. The text

box containing your selected fields will be displayed on the designer screen.

7. Using our mouse, drag the text box to the desired location on the screen.

Tip: Position the text box so it is on a white band (representing the print cartridges). In addition,

position the text box so none of the printed lines are split between adjacent cartridges in the print
unit. The separation between adjacent cartridges is represented by a dashed line.

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8. Add any barcodes or graphics desired using the “Insert” “Barcode” or “Insert” “Picture” features.

9. Save the Project. Click on File and then Save. When prompted, type a name for your project, then

click SAVE.

Printing

1. Click on File then Print. The Print Dialog box will open.

2. Verify that the correct printer model (Name) is selected.

3. Click on the “Properties” button, if you want to change printer properties such as quality

(resolution), orientation, etc…

Note: While in the “Layout” dialog box, check to be sure the “Orientation” is set to “Portrait”.

4. Select All or a Range of records to print.

5. Click on OK to print your selection of records.

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Printing from Satori Bulk Mailer® 5.0

Printer Drivers: Satori has developed their own printer drivers for use with their software

product. Therefore, Satori recommends that you load and use the printer drivers available to you
on the Satori Bulk Mailer 5.0 CD. If not, the Bulk Mailer software may not function properly with
the printer.

The following is a brief description of how to setup and print from Bulk Mailer 5.0.

1. Open Bulk Mailer 5 and select (open) the mailing list of your choice.

2. Use the Bulk Mailer 5 "Wizards" to setup your job.

This newer version of Bulk Mailer is driven by "Wizards", which will guide you through the envelope
design and layout process.

Your envelope design (layout) should look similar to the one shown below.

This example was designed for the Envelope Imager 1.5. Notice how the address data is positioned at
the top of the page, within the first 1.5 inches of the top of the page. When using the Envelope Imager

3.0, it can accommodate print on the first 3 inches of the page. When using the Envelope Imager 4.0, it
can accommodate print on the first 4 inches of the page.

3. Click on the "Go to Preview Mode" icon

, located at the upper left-hand corner of the Bulk

Mailer 5 "designer" screen.

Tip: Click on the "Go to Designer Mode" icon

, to return to the "designer" screen.

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4. Click on the printer icon , to open the "Mail Print Setup" dialog box.

- Make sure the corresponding Rena Systems printer driver is selected as your "Printer:".

- Use the "Advance Settings..." button to select the desired print quality and or orientation.

- Use the features under "Print Range" to select the range of addresses you want to send to the printer.

5. Print.

When ready to print, make sure the printer is on-line, then click on the "Print" button.

Please contact Satori Software (800-357-3020) or visit the Tech Notes area of their web site for additional
information.

http://www.satorisoftware.com/US/support/TechNotes.asp

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Printing from DeskTop® Mailer

Preparation

Install Barcode Font

In order to be able to print Postal Barcodes with the Printer, when using DeskTop Mailer

install the BarCode USPS font that is supplied on the driver disk that accompanied the Printer.

The font is installed as follows:

®,

you must first

1. Click on START, then S

2. Double click on the FONTS folder. When the fonts folder window opens, click on File and then

nstall New Font...

I

3. The “Add Fonts” window will open. Find the “BCUSPS.ttf” file on the CD and select it.

4. Click OK and the font will be installed in the Fonts folder.

5. Close the FONTS window and the CONTROL PANEL window.

ettings, and then open the Control Panel.

Set Print Method

It is necessary to disable the label toolbox before printing with the Printer using DeskTop Mailer®. Click

ools. When the “Options” window opens click on Printing Method..... Under “Printing Engine”

on T

activate the “D

Using Barcodes with DeskTop Mailer

isable Label Toolbox” option. Then click OK. Next click Close.

®

Edit Form

It is necessary to set up the layout form to match the printer that you are using. The steps below will help
you to accomplish this:

1. Click on P

2. When the “Select Form” window opens click on E

3. The “Edit Form” window will open.

rint, then in this example Non-presorted Labels and then Page/Form Setup...

dit.

4. Fill in the information as follows:
a. Labels Across Page = 1

b. Width of label = any

number up to the
maximum print length of
the printer you are using.

c. Form Left & Right

Margins= depends on the
size of the form and the
width of the printing area
required.

d. Width between labels = 0.
e. Form Width = the length

of the piece you are
printing on.

f. Labels down page = 1
g. Height of label = is equal to the number of printheads the model of Printer you are using times

1/2-inch. In our example we are using a 5-head printer, therefore the height is 2-1/2 inches.

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h. Form Top & Bottom Margins = should be set at 0.100 to insure that none of the data is lost.
i. Height between labels = 0.000
j. Form Height = the height of the printhead area or slightly larger.

5. Name the form in the For

m name box and click OK.

Create Layout

Once the Barcode font supplied with the Printer Driver Disk is installed on your computer and the form is
setup, the layout that you are using in DeskTop Mailer® must be created.

®

1. Open the DeskTop Mailer

application and then open the Data
file.

2. Click on P

emplate Design. (In the

T

rint and open the

example we are using Non­presorted Labels. This same step
holds true for Presorted Labels)

3. Click on T

the template you wish to use from the list, then click on E
will open. Or select N

emplate Design and the “Choose Template for Printing” window will open. Select

dit.. and the “Edit Template” window

ew... to create a new template.

4. In our sample we are creating a new template and placing the Barcode below the address lines.

When creating a new template first highlight “Define Font” command and click on Inse

command. The “Font Selection” window opens. Select the F

umber. Then click OK.

Font N

5. Highlight the “Font = 1” command and click on Inse

atabase Fields list and click on Insert field. Repeat this for the next field, and press ENTER

D

rt command. Then highlight FIRST in the

to go to the next line. Once the address fields are entered on the T

ont style, the Size, and assign a

emplate the next step is to

rt

add the Barcode.

6. The barcode will become Font 2. Begin by highlighting the “Define Font” command and the

click on the Inse

ize 11 - 12, (choose the correct size for your application, you may use fractional numbers

font, S
such as 11.5) and assign Font N

rt command. The “Font Selection” window opens. Select the BarcodeUSPS

umber 2 to it. Then click OK.

7. Highlight the “Font = 1” command and click on Inse

to 2.

8. Click S

ave. Insert a “|” line (bar) next and then build the barcode data. In our example it is ZIP,

DP2, and DPC. Finish this up with another “|”.

9. Now save your template by typing in a unique name in the File n

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

rt command. Then change the 1 in {F,1}

ame box, then Click Save.

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Printing

To make the Printer the default printer for this application click on Print, then select Printing Options...
When the “Printing Options” window opens select the Printers tab and highlight Labels: Non-Presorted
Labels or Labels: Presorted Labels, then click on the Change P
printer menu. And click OK. You are now ready to print the job.

1. If you have not already done this, select P

and select the template you created. Click S

2. Then select P
selected, select it and click OK to print the job.

rint, Non-Presorted Labels, and Print and click OK. If the printer is not

rint, Non-presorted Labels, and Template Design

rinter button. Select the Printer from your

elect

40

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Printing from Microsoft Word

If you are not using a specific program designed for mailing applications it is possible to print your mail
pieces using Microsoft Word. This section will cover how to layout a piece and to print from Microsoft
Word.

To begin open a new page and turn on the tool bar for Mail
Merge. Under Print, select the Address Printer 6 as the default

printer. Go to Page Setu

margins to “0”.

NOTE: The printer must be selected before you do the
setup so that the setting will be registered.

p in the File menu. Set all of the

Next, select the Page S

the layout should be 3-inches high for the Envelope Imager 3.0
or 4-inches high for the Envelope Imager 4.0, by the length of
the piece you are intending to print. In our example, we have
selected the width of a # 10 envelope, 9.5-inches. The

orientation of the piece is always Portrait. The effective

printing area of the Envelope Imager 3.0 is 3-inches by 17­inches and 4-inche by 17 inches for the Envelope Imager 4.0.
When you have completed this step click OK.

ize tab and Custom Page. The size of

The next step is to create a text box so that you can position the address the proper distance from the lead
edge of the piece. Once the page layout is set, you might want to save it as a template for use later.

When you have completed the steps above the layout for an Envelope Imager 3.0 should look like the one
below.

NOTE: When setting up a layout for the printers, be aware that the printheads are aligned in two banks on

the Envelope Imager 3.0 and these banks can be aligned so that you can print up to 3” wide. The Envelope
Imager 4.0 has four banks of heads that permit a 4” wide print area on your media. Where you position the

banks is dictated by the requirements of the job.

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Click on Tools and then Mail Merge. The “Mail Merge
Helper “ window will open. Click On C

E

nvelopes. The “Microsoft Word” window will open.

Click on the A

et Data button. Next, click on Open data source.

the G

ctive Window button, and then click on

reate, then

Locate the data file you intend to use. In our example,
we are using a Microsoft Excel file. Select the file and
the “Microsoft Excel” window opens select entire

spreadsheet and click OK.
Next, click on Edit M

ain Document and then click on

Close.

Use the Mail Merge Tool Bar, click on Insert Merge
Field, and begin to build the layout by inserting the
address fields.

When you have completed setting

up the layout, click on the Mail
Merge icon on the tool bar and

the “Merge” window will open.

In the Merge to menu, there are

several choices for where how the
data is exported. The two that
concerns us is “New Document”
and “Printer”. If you choose
“New Document”, the merge will
be created in your word
application with a separate record
for each address. If you choose
“Printer”, the merge will send directly to the printer and each record will be printed.

The next selection is “Records to be merged”. You can select A

The last selection is “When merging records”. The default is “D

ll or From.

on’t print blank lines when data fields are

empty.” This should be left checked.

Clicking on M

erge will start the process of merging the documents.

If you chose to send the merge directly to the printer and the printer is connected to the computer and

turned ON, the printer will start. Pressing the ENTER key will start the printing process.

If you have a graphic or fixed text to be printed with the data, refer to the section on Overlays.

42

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

SECTION 3

OPERATING THE PRINTER

Notes

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

43

SECTION 4
MAINTENANCE

Section 4 – Maintenance

This section covers how to care for the ink cartridges, clear paper jams, replace the sheet separators, and
perform routing maintenance on the printer.

Inkjet Cartridge Maintenance

The inkjet cartridges must be replaced when out of ink, when print quality is poor, or when purging and
cleaning have not helped the image quality.

The Approximate life of the HP 51645A Inkjet cartridges based on three lines of 20 characters at 10-point
size per address is:

High Quality 600 dpi 50,000 addresses

Standard Quality 300 dpi 100,000 addresses

Letter Quality 200 dpi 150,000 addresses

Draft Quality 150 dpi 200,000 addresses

NOTE: These figures can vary depending on the font selected.

Replacing the Inkjet Cartridge:

• Remove the used cartridge from the pen stall by raising the latch lever to release the cartridge, then

pull the cartridge up and out of the pen stall.

• Remove the new inkjet cartridge from its packaging, taking care not to touch the copper contacts,

or the nozzle plate. Remove the protective tape from the printhead

• The cartridges are held in place by a lever mounted on the pen stall. Release the lever by raising it

vertical.

• With the cartridge’s nozzle plate (printhead) pointing down, slide the cartridge into the pen stall

and push down and toward the contacts in the pen stall.

• Make sure the cartridge is seated in the pen stall then close the lever to secure the cartridge in the

pen stall. Do not force the lever into place.

• Reset the Ink Level Monitor for this cartridge position. See “

• Repeat the above for the remaining cartridges.

Ink Level Monitor Reset”

CAUTION

NEVER SHAKE, DROP, OR HIT THE CARTRIDGE AGAINST THE PALM OF YOUR HAND
OR ANY OTHER HARD SURFACE. SHAKING THE PRINT CARTRIDGE DOES NOT “MIX”
THE INK AND HITTING THE CARTRIDGE AGAINST A HARD SURFACE DOES NOT
CLEAR THE NOZZLES BOTH OF THESE ACTIONS ACTUALLY HURT THE PRINT
QUALITY BECAUSE THEY ALLOW BUBBLES TO FORM NEAR THE INK FIRING
CHAMBERS. THESE BUBBLES PREVENT THE NOZZLES FROM FIRING CAUSING
WHITE STREAKS IN THE PRINT IMAGE.

44

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

SECTION 4

MAINTENANCE

Inkjet Cartridge Storage

Short-term Cartridge Storage (Less than 8 hours or less than 2 hours in hot/dry environments.)

• The cartridge can be left in the Printer, for short periods of time.

• The next time that the Printer is used, the cartridge nozzles may have to be cleaned and purged

Long-term Cartridge Storage (More than 8 hours or more than 2 hours in hot/dry environments.)

• Clean the cartridge and place the cartridges in a re-sealable container (i.e. Tupperware) with a

damp sponge or towel to maintain humidity and prevent the cartridge from drying out.
Note: Do not allow the nozzle plate to make contact with the sponge/towel, or the ink will be
wicked from the cartridge.

• When the cartridges are ready to be used again, the cartridge body and contact area will need

to be dried and the nozzles will need to be cleaned and purged.

CAUTION! Be sure the contact area of the cartridge is dry, before installing it into the printer or

damage to printer’s electronics will result.

Note: Decap Time (time it takes for unsealed cartridge nozzles to become clogged) will vary greatly.

Ink type, environment, prior cartridge maintenance, and cartridge condition can affect decap time.

Cartridge Disposal

The cartridge may be disposed of in a normal manner.
If there should be an ink spill, use soap and water to clean up any problem areas. Abrasive soap works
well to get the ink off of hands.

Cleaning the Inkjet Cartridge (Printhead)

To maintain good print quality it is important that the printheads are kept clean. During the printing
process ink spray, paper fibers, and dust can cause a build-up on the cartridge nozzle plate (printhead).
This build-up will eventually degrade the print quality. If you begin to notice problems with the quality of
the print; or to prevent a build-up from occurring; the nozzle plate of the cartridge should be cleaned with a
damp, lint-free, non-abrasive, cloth, such as Rena Cartridge Wipes (part # 2023).

Cloth should be: Cloth should not be:

D Soft
D Fiberless
D Moist with Water (Distilled is best)

 Place a drop of distilled water near the edge of the Cartridge Wipe cloth.
 Start by placing the cartridge onto the damp area of the cloth.
 Using a small amount of downward force, slowly pull the cartridge from

the damp area, across to the dry area of the Cartridge Wipe, while

slowly decreasing the amount of downward force.

 Repeat this procedure a few times. Make sure you only clean the

cartridge in one direction. Either from the front of the head to the back
of the head, or from back to front.
Note: Do not shake the cartridge; as this will cause air bubbles to form,
which will negatively affect the performance of the cartridge.

 It is recommended that you perform a purge, before starting to print

again.

U Abrasive
U Made of small fibers
U Dry or containing chemical additives

Figure 31

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

45

SECTION 4
MAINTENANCE

Purging the Nozzles

If the inkjet cartridge sits inactive for a period of time, ink may dry in the nozzles. Printing may not
remove these “ink plugs” from the nozzles. White streaks will then show up in the printed text or graphic.
In order to obtain better print quality, these ink plugs need to be forced out or purged. A Purge routine is

built into the printer. It can be accessed from the LCD panel on the Printer from the MENU key. If this

does not solve the problem then proceed as follows:

1. Wipe the printhead with a damp cloth as described in Section 4 "

2. Perform the Purge routine from the Printer by pressing the MENU key momentarily and then the +

key. Load media and press the ENTER key to purge. Repeat if necessary.

3. If the problem persists, replace the ink cartridge.

NOTE: For more information, refer to “Troubleshooting HP Ink Cartridges” in Section 5.

Cleaning the Inkjet Cartridge".

Jams in the Printer

If a jam occurs; STOP the Printer. Up to 10 missed addresses can be recovered at the printer control panel.

(See Section 3 – Operating the Printer “

Some possible reasons for jamming are:

1. Feeding more than one piece of media (overlapping, double-feeding). Reset separation.

2. Damaged media, such a dog-eared (turn down corners).

3. Media that is not stiff enough may not be usable. Media that meets Postal stiffness requirements

for automated feeding is acceptable for use in the printer.

4. Envelopes that are caught under the flap of another envelope (nested) or stuck to one another may

cause jamming.

Print Recovery After a Jam”.

Removing Jammed Media

1. It may be necessary to move one or more of the printheads to gain access to the jammed media.

Take care in removing jammed media to prevent damage to the print heads. All pieces of the
jammed media must be removed from the feed path.

2. Follow the instructions in Section 3 – Operating the Printer “

Print Recovery After a Jam”.

Replacing the Sheet Separators

The sheet separators insure separation of the pieces as they are being fed. They do wear and must be
replaced from time to time. If you experience double sheet feeding and can not adjust the separators to
prevent it, they should be replaced. Replacement of the sheet separators is not difficult. Just follow the
steps below:

1. Turn off the printer and unplug it from the power source.

2. Release the separator-locking lever and move the paper

side guides to their maximum open position.

3. Lower the separators so that they touch the feed roller.

4. Remove the screw [A] and the separator support plate

[B.] Then remove the separator [C] by prying it out of
the holder.

5. Install a new separator in place and replace the separator

support plate and screw.

6. Adjust the separators. See the section titled “

46

Setting up the Feed System”.

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

Figure 32

SECTION 4

MAINTENANCE

Cleaning the Printer

WARNING

THE PRINTER IS A PRECISION MACHINE THAT SHOULD BE CLEANED
REGULARLY TO INSURE MANY YEARS OF SERVICE. BEFORE PERFORMING
ANY MAINTENANCE DISCONNECT THE MACHINE FROM ITS POWER SOU RCE!

The Printer must be cleaned regularly of accumulated paper dust and ink. Depending on the types of media
that are run, paper dust may accumulate within the printer and on the transport. To properly clean the
printer, unplug it from the power receptacle and remove the covers.

The internal areas are best cleaned with a vacuum that has a soft brush attachment to help loosen the dust
particles. Take care not to damage the PC Boards or electrical wiring.

The exterior of the machine may be cleaned with any standard household cleaner which is non-abrasive and
does not contain plastic harming solvents.

CAUTION

NEVER SPRAY OR POUR CLEANERS DIRECTLY ON OR INTO THE
PRINTER. LIQUIDS CAN HARM ELECTRONIC PARTS. ALWAYS DAMPEN A
RAG WITH THE CLEANER AND APPLY IT TO THE PARTS TO BE CLEANED.

Rubber Rollers

The rubber feed rollers, forwarding rollers, and transport rollers can become glazed with paper lint and ink
from the media. They should be regularly cleaned with a mild household cleaner on a damp cloth. Rena
Care (Part #2024) may also be used to clean the rubber rollers in the printer.

CAUTION! Rubber rollers can be damaged by some chemicals and solvents. Avoid using all solvents and

untested chemicals on the rubber rollers.

Media Transport Belts

The media transport belts can become glazed with paper lint and ink from the media. They should be

regularly cleaned with a mild household cleaner on a damp cloth.
CAUTION! Rena Care should NOT

Media Transport Belts can be damaged by some chemicals and solvents. Avoid using all solvents and
untested chemicals on the Media Transport Belts.

be used to clean the Media Transport Belts in the printer.

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

47

SECTION 4
MAINTENANCE

Cleaning the Media Sensor

Periodically check/clean the media sensor (paper sensor), located under the print carriage area of the
printer. See Figure 33.
The sensor can be accessed by loosening the print unit securing knobs and sliding the print units toward the
outside of the machine.
The sensor should be clean and free of accumulated paper dust. Use a vacuum with a soft brush attachment
or dry compressed air to remove the dust.

CAUTION! Do not allow any liquids, chemicals or solvents to touch the sensor. If this occurs, the sensor

will be damaged.

Media Sensor

Figure 33

48

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

SECTION 4

MAINTENANCE

Notes

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

49

SECTION 5
TROUBLESHOOTING

Section 5 – Troubleshooting Guide

The following troubleshooting guides are provided to assist you in solving any problems
that might occur with the Printer or its software. We have tried to make them as
complete as possible. The best advice we can offer is to make sure that the system is
setup properly, plugged in, that it has an adequate supply of ink before attempting to
trouble shoot any problem.

HP Inkjet Print Cartridges

CONDITION PROBLEM SOLUTION

Black streaks in text

Cartridge will not print, even
if TEST or Purge is used.

White streaks in text or
graphics

Lint, ink, or paper dust on printhead.

Head height too low

Sheet is blank even after it has gone
underneath cartridge(s).

Lint, dust or dried ink blocking
printhead nozzles.

Poor contact between printhead and
cartridge stall contacts (pogo pins).

Clean the cartridge nozzles
with a clean lint-free cloth
moistened with distilled
water. Raise head height.
Check to make sure the tape
is off the printhead.
Remove and reinsert the
cartridge into the pen stall.
Install a new print cartridge.
Clean the cartridge nozzles
with a clean lint-free cloth
moistened with distilled
water.
Clean contacts.
Remove and reinsert the
cartridge into the pen stall.
Insert a new Print Cartridge.

WARNING

DO NOT REMOVE THE SIDE COVERS OF THE PRINTER!

THERE ARE HIGH VOLTAGES PRESENT BEHIND THE COVERS!

50

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

TROUBLESHOOTING

The Printer

CONDITION PROBLEM SOLUTION

Losing data; extra lines; printing
strange characters.

Media jams

No communication

Can’t increase belt speed
(No belt speed control)

No motor drive

Not operating at all.

Counts pieces, but doesn’t
printing on media.

Not printing or counting.

Printing light, missing parts of
characters or dots

Blurry address

Split line of type

Ghosting and or skewed line of
type.

Database problem.
Communications Problem.
Loosing Power.

Double feeding
Media is curled or bent
Media is too thin

Disconnected/damaged data cable.
Improper port selection within printer
driver.

Wrong printer driver or wrong belt
speed selected.

Motor circuit breaker tripped.
Wrong printer driver selected.

No power.

Print Unit not positioned properly.
Data out of print range.

Paper not passing over media sensor.
Media sensor is dirty/damaged.

Clogged or dirty printheads.
Running out of ink.

Printhead height is too high.

Line of type is being positioned across
two printheads (cartridges).

Example shows second line of the
address being split between two ink
cartridges.

Media is slipping, hesitating or
skewing as it is transported.

All or part of image is printed with a
ghost image (ghosting) or is skewing.

Example shows part of the image

(STE 140) ghosting and skewing.

Check data in database program.
Check cable and connections.
Monitor Power.
Adjust Sheet Separators on
feeder.
Uncurl media.
Media must be at least 0.008”.
Replace cable.
Check driver port selection.
Cycle printer power and reboot
computer.
Verify that the correct printer
driver was loaded/selected.
Check belt speed selection.
Reset motor circuit breaker.

Check/change printer driver
choice to the appropriate driver.
Check power, on/off switch,
power cord connections, and
printers line fuses.
Adjust printhead vertically.
Adjust margin setting in layout
software.
Readjust media side guide
positions.

Clean media sensor.

Purge and or clean cartridges.
Replace inkjet cartridges.

Adjust printhead closer to the
media using Media Thickness
Adjustment Dial.

Reposition the text in the layout
so that it does not print across
two printheads.
If you must print across two
printheads; adjust the positioning
of the two printheads in
relationship to each other using
the Head Alignment tool
Properties window of the printer
driver.
Check the sheet separator
adjustment. If separators are set
too tight they can hold back on
media.
Check that the printhead carriage
is set at the proper height. A
printhead carriage that is set too
high or too low may cause media
to jam, hesitate, slip, or skew.

SECTION 5

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

51

SECTION 5
TROUBLESHOOTING

Printer Display Messages

MESSAGE DESCRIPTION SOLUTION

Printer Offline
ENTER for Paper Feed

Pressing the ENTER key will
put printer into the Paper Feed
mode.

This feature can be used to
check for proper media transport
setup/adjustment.

Printer Online
Waiting for Data

Printer Offline
Data Ready to Print

JAM: Reprint Lost Pieces

JAM: Check Printer Setup

PAUSE: Waiting for Data

Printer is online, but has not
received any data to print.

Printer is offline and has
received data to print or still has
data present from previous job.

Printer has detected a paper jam
while online, printing records.

Correct problem then reprint
lost/damaged pieces.

Printer has detected a paper jam
while in Paper Feed or Test Print
mode.

Printer is waiting for data from
the computer, or needs more
time to receive/process data.

Send data to printer via
software/computer.

Put printer online then press
ENTER to start the feeding and
printing process.

Clear Paper Jam.
Check separation adjustment
Check paper size (width) setting
in software to be sure it matches
actual piece width.

Clear Paper Jam.
Check separation adjustment
Use a media length that matches
size of currently set paper length
(length previously set via
software or TEST image).
RENA TEST image= #10 env.

When more data is sent from
computer, or printer finishes
receiving/processing data then it
will automatically continue.

Printer received an “Off-Line”

PAUSE: Off-Line Pause

PAUSE: Timed Pause-Wait

Out of Paper

Transport Time-Out

52

PAUSE (tray break) command
from the software.

Printer was sent a Timed Pause
(tray break) command via
software.

No Paper Detected during
feeding cycle.

The printer has timed out and
has stopped the transport.
No data, no paper, no operator
response, etc… for >5 minutes.

Press ONLINE key to continue.

Printer will automatically
continue when time expires.

Add material to the printer.
Make sure the material is
passing over the paper sensor.
Make sure material is feeding.

Press appropriate key to
continue.

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

SECTION 5

TROUBLESHOOTING

Head # Low: Press Enter

Out of Memory Font

Out of Memory Char

Error in Download Font

Error in Download Char

Error in ESC Sequence

Printer’s ink level monitor has
calculated that cartridge # is
almost empty.
(# = cartridge position number)

No enough memory for
downloading a font

No enough memory for
downloading a single character

Encountered a wrong font
Format
Only font-format 0 supported.

Encountered a wrong character
Format or Class.
Only character format 4
(LaserJet Family - Raster), Class
one and two are supported.

The Escape command is
formatted incorrectly.

If empty, replace cartridge and
reset ink level monitor.
If not empty, you may ignore
message and or reset the ink
level monitor.

Reduce the number of different
fonts you are trying to use from
your software.

Reduce the number of
characters you are trying to use
from your software.

Clear job and try again. If
problem persists, contact
software vendor and or test from
a different software program.

Clear job and try again. If
problem persists, contact
software vendor and or test from
a different software program.

Try again. If problem persists,
report problem to software
vendor.

Ignore Unknown ESC Comnd

The Escape command sent is not
supported.

Try again. If problem persists,
report problem to software
vendor.

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

53

SECTION 5
TROUBLESHOOTING

Notes

54

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

Appendix A – Printer Specifications

APPENDIX A

PRINT TECHNOLOGY

ADDRESS SPEED
PRINT QUALITY

IMAGE AREA
PRINT ORIENTATION
INK MONITOR
FONTS
PRINTS
MATERIAL SIZE

MATERIAL THICKNESS
FEEDER CAPACITY:
MEMORY
PRINT COLORS

SOFTWARE
DIAGNOSTICS
FIRMWARE UPDATE
PC INTERFACE
COUNTERS
DIMENSIONS
WEIGHT
ELECTRICAL
OPTIONS

Envelope Imager 3.0 Inkjet, 6 HP 51645A High Capacity Inkjet Cartridges
Envelope Imager 4.0 Inkjet, 8 HP 51645A High Capacity Inkjet Cartridges

Up to 26,000/hr - #10 Envelopes
Print Quality
High Quality 600 dpi 600 x 600 dpi
Letter Quality 300 dpi
Standard Quality 200 dpi 600 x 200 dpi
Draft Quality 150 dpi 600 x 150 dpi
3” X 17” (Envelope Imager 3.0) 4” X 17” (Envelope Imager 4.0)
Normal and Reverse
Via Display
All TrueType fonts available on PC
Allows printing of graphics, logos, and barcodes
Length – 5” to 17”
Width – 3” to 13.5”
Up to 3/8”
Up to 750 #10 envelopes
64 MB
HP 45A Style: Black, Versatile Black, RENA EasyInk, RENA EasyInk
Aqueous, Fast Dry, Red, Blue, Green, and Yellow
Windows
Built into firmware
Via PC interface in flash proms
Centronics Parallel and USB
One operator resettable job counter, one permanent lifetime counter
25” H x 28” L x 22” W (635 mm H x 711 mm L x 559 mm W)
80 lbs. (36.4 kg.)
115VAC 50/60 Hz (special order: 240VAC)

Conveyor/Stacker, Dryer

Dots Per Inch Resolution (HxW)

600 x 300 dpi

TM

Printer Drivers for WindowsTM 98, 2000, NT, ME, and XP

All Specifications Subject To Change Without Notice

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

55

APPENDIX B

Appendix B – Supplies, Service and Support

Supplies and Optional Hardware

The following supply items and optional hardware are available from authorized dealers
for RENA Systems Inc.

Supplies:

Black Inkjet Cartridge HP 51645A

Fast Drying Black Inkjet Cartridge C6195A

Yellow Inkjet Cartridge C6173A

Red Inkjet Cartridge C6168A

Green Inkjet Cartridge C6169A

Blue Inkjet Cartridge C6170A

Versatile Black C8842A

RENA EasyInk C8715A

RENA EasyInk Aqueous

(requires dryer) C9007A

Optional Hardware:

Conveyor /Stacker Available

Dryer

(option for some conveyors)

Obtaining Supplies, Service and Support

Please contact your local Rena dealer to obtain supplies, service and support for your printer.

To locate a Rena dealer in your area, please click on the following link and fill out the form.

http://www.renausa.com/dealerlocator.asp

Service should only be performed by a qualified Rena service person.

In addition, you may wish to log onto Rena Systems web site (
on the “support” link. This area contains many useful resources.

Please click on the following “Warranty Registration “ link to register your product with
Rena Systems.

http://www.renausa.com/support_warranty.htm

www.renausa.com), and click

56

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

INDEX

INDEX

A

Address Positioning..................................................20

Advanced Options.....................................................29

B

Batch Counter...........................................................24

BIOS .........................................................................25

Bulk Ink.....................................................................25

Bulk Mailer 5.0........................................................36

C

Cartridge Disposal ...................................................45

Cartridge Docking Station........................................10

CAUTION......................................... 14, 44, 45, 47, 48

Cleaning........................................................ 45, 47, 48

communication..........................................................51

Conveyor...................................................................56

D

DeskTop Mailer........................................................38

Display Messages .....................................................52

E

ENTER key....................................................12, 22, 24

Error.........................................................................53

ERROR Indicator......................................................12

Exit Rollers...............................................................11

F

Features Tab.............................................................29

Feed Delay................................................................30

Feed Rollers..............................................................10

FlexMail3.................................................................32

fuse............................................................................ 10

I

IMPORTANT ................................................16, 19, 34

Ink Cartridge Latch Levers.......................................11

Ink Level Monitor Reset............................................15

Inkjet Cartridge ............................................44, 45, 56

Invert Printing ..........................................................31

L

LCD Display .............................................................. 9

LCD DISPLAY ......................................................... 12

M

Main Power Fuse..................................................... 10

Main Power Switch..................................................10

Maintenance............................................................. 44

Media Sensor...................................................... 11, 48

Media Side Guide Securing Knobs............................. 9

Media Side Guides ................................................. 6, 9

Media Thickness Adjustment Dial........................ 9, 12

Media Transport Belts.............................................. 11

Media Transport Guide ............................................ 11

MENU key.......................................................... 12, 24

Microsoft Word........................................................ 41

Minus key ........................................................... 12, 25

Motor Circuit Breaker.............................................. 10

N

nozzle.................................................................. 44, 45

O

ON LINE key...................................................... 12, 25

P

Paper Feed................................................... 12, 22, 24

Parallel Port ...................................................... 10, 14

Pen Stall....................................................... 11, 15, 20

Plus key.............................................................. 12, 25

Power Cord................................................................ 6

Power Receptacle..................................................... 10

power switch ............................................................ 14

Print Enhancement................................................... 25

print quality.................................................. 29, 44, 45

Print Recovery.......................................................... 46

Print Unit Positioning.............................................. 20

Print Unit Securing Knobs....................................... 11

Print Units................................................................ 11

Print-Carriage Cover................................................. 9

Printer Control Panel...........................................9, 24

printer driver............................................ 6, 27, 32, 36

Printhead Carriage..................................................19

Purge............................................................ 24, 25, 46

J

Jams..........................................................................46

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007

57

APPENDIX B

R

Rear Media Guide...................................................6, 9

Rear Paper Support................................................6, 9

RESET key ..........................................................12, 25

resolution.................................................................. 29

rubber rollers............................................................47

T

TEST key ...................................................... 12, 22, 24

test print....................................................... 12, 22, 24

total count ................................................................ 25

Troubleshooting ....................................................... 50

U

S

Safety Precautions......................................................5

sensor........................................................................48

Service and Support..................................................56

Service Menu ............................................................24

Setup Menu ...............................................................25

Sheet Separators.................................................10, 46

speeds........................................................................29

Supplies.....................................................................56

Systems Requirements.................................................7

USB Port...................................................... 10, 14, 27

W

Warranty Registration.......................................... 2, 56

Windows 2000.......................................................... 28

Windows 98.............................................................. 29

Windows XP.............................................................28

58

Envelope Imager 3.0/4.0 Operations Rev. 6/7/2007