Redring Reditap User Manual

“3 in 1 tap”

Boiling water

to “3 in 1”

tap

2

sink

CONNECTION

SUMMARY

13 Amp

mains

supply

cold

filter

optional

water

REDITAP

Drain
Valve

(as high as

possible)

hot
water

in

cold mains

water into

Newcombe House, Newcombe Way,
Orton Southgate, Peterborough, PE2 6SE
Technical Service Tel: [phone]
Technical Service Email:
[e-mail]

12/2016

16

BOILING UNIT

3 in 1 tap

Installation and User Guide

IMPORTANT:

This booklet should be left with the user after

installation and demonstration

556212701 Rev C

INDEX

SECTION Page

Important Safety Information .......................... 3-4

Pack Contents .................................................. 5

Installation Procedure ...................................... 5

Fitting the Drain Valve ..................................... 6

Locating & fitting the Boiler Unit .................... 7

Connecting the tubes ....................................... 8

How the boiler works ...................................... 10

Calibration Procedure ...................................... 10

Technical Data & spare parts .......................... 11

De-scale Procedure .......................................... 12-13

Trouble shooting .............................................. 14

Guarantee .......................................................... 15

Connection Summary ...................................... 16

The boiler unit is provided with 1.2 metres of mains cable with a moulded 3 pin
UK plug. Appliance Fuse Rating - 10Amp
If the plug is removed to enable the cable to be routed, the supply cord has the
following colour coding.

LIVE - Brown
NEUTRAL - Blue
EARTH - Green / Yellow

IMPORTANT SAFETY INFORMATION

This appliance MUST only be used for heating water

!

The servicing & maintenance of this product must be carried out by

!

persons having knowledge and practical experience of the appliance. This
boiler can be easily de-scaled anything beyond this should be entrusted
to a recommended service agent

DO NOT open the appliance whilst it is running as it contains very hot

!

water. Ensure that the boiler is isolated from the mains electric supply &
the water has been cooled and before any servicing is carried out..

2

GUARANTEE

Terms and Conditions for UK (outside UK contact your local distributor)
In the unlikely event of a product breakdown during the guarantee period you should contact our
Service and Repair Helpline who will be able to assist with the repair and advise of the best course
of action to be taken.

Please DO NOT remove the product prior to making this call as this may invalidate your guarantee.
Service and Repair Tel: [phone]

We guarantee this product for domestic use only, for a period of 24 months from the date of purchase.
Within the guarantee period we will resolve, free of charge, any manufacturing defects in the product
resulting from faulty workmanship or material on condition that:-

a) The product has been correctly installed and commissioned in accordance with our instructions and is

being used on the supply circuit or voltage printed on the rating plate.

b) The product has been used in accordance with these instructions and has not been tampered with or

otherwise subject to misuse, neglect or accident.

c) The product has not been taken apart, modified or repaired except by a person authorised by us.

d) Evidence of the date of purchase in the form of an invoice or receipt will be required in order to qualify

under the terms of this guarantee.

e) The guarantee period for products used in light commercial applications will be limited to 12 months. We

DO NOT recommend these products be used in heavy or unsupervised commercial applications.

f) For the service work to be undertaken free of charge, the work must only be undertaken by Redring

Xpelair Group Limited, or our approved agents.

g) Service under guarantee has no effect on the expiry date. The guarantee on any exchanged parts or

product ends when the original guarantee period ends.

EXCLUSIONS

This guarantee DOES NOT cover damage or defects arising from poor or incorrect installation, improper
use or lack of maintenance, including the build-up of limescale. It is the responsibility of the installer to
check that the installation parameters meet the requirements of the products, and any relevant regulations.
If we are called out to a fault, which is subsequently identified as being an installation fault, we will make a
charge.

It is important that the routine checks are completed before calling us out, as many issues can be simply
diagnosed and resolved.

A charge will be made where a call under the terms of the guarantee has been booked and a failure was
not product related, or an engineer arrives and is not able to gain access.
We make no guarantees as to response time for repairs.

We will endeavour to achieve the most timely response possible but while we indicate an average response
time, this should not be taken as a guarantee.

The guarantee applies to a repair or replacement (at our discretion) of the product subject to the conditions
above, and DOES NOT cover compensation for the loss of the product or consequential loss of any kind.

SCALE PREVENTION

Formation of scale occurs with hot water heaters operating at high temperatures in hard water areas. We
strongly recommend the use of inline resin filters to protect the heater. The manufacturers guarantee does
not extend to cover this natural phenomenon.

This guarantee does not affect your statutory rights.

15

TROUBLESHOOTING

SELF HELP

If your boiler is not working satisfactorily, make the following checks before calling
out the installer. Any one of these adjustments could restore the performance.

Light not on water hot

Light not on water cold

No water flow when tap
operated

Tap ejects water when
heating, constant boiling.

Water not hot enough

water flow reduced Check tubes not kinked. Boiler may need descaling

Unit up to temperature, will light again as the unit
temperature drops.

Check electrical supply is connected and switched
on.

Check water supply is on.
Note: There can be a short delay dependent on
how long the unit has been left unattended.

Thermostat set too high.Turn anti- clockwise to
reduce set temperature. Re-calibrate see page 10
Allow time for drain valve to work.

Thermostat set too low. Turn clockwise slightly to
increase set temperature. May need re-calibrating
(see page10)

Never use the appliance with a damaged power cord.

!

DO NOT use the boiler if the tubes are damaged or kinked in anyway.

!

If the product is going to be unused and unattended for a prolonged

!

period of time, the boiler should be switched off. If this period exceeds 2
weeks the product should also be drained as well.

This product is only to be used with “3 in 1" style mixer

!

recommended by the manufacturer
connected to any other tap.

The cleaning and user maintenance shall not be carried out by children

!

as the appliance contains very hot water and the descaling solution is
acidic.

This unit should be regularly de-scaled to maintain its performance if you
live in an hard water area it is recommended that an inline resin filter be

!!

fitted to help to prevent excessive limescale build up in the appliance.

DO NOT use the appliance if you suspect it of being frozen , ensure it has

!

fully thawed out before using it.

under no circumstances should it be

taps

PROFESSIONAL SERVICE

If the previous 'Self Help' checks fail to restore the performance, you should seek
professional help.
The person who installed the boiler is probably the best one to investigate and
correct it and is certainly the person to contact if you have had a problem in the
guarantee period. The following additional checklist is provided for the benefit of
the qualified service person.

WARNING:
SWITCH OFF THE ELECTRICITY AT THE LOCAL ISOLATOR
BEFORE REMOVING THE COVER TO MAKE CHECKS.

Unit not heating - light on
all the time

Unit not heating - no light on.

Reduced flow

Check circuit through element (50.4-58.7 Ohms) ­replace. Check continuity through run dry
thermostat - replace
Check thermal fuse - replace

Check fuse in plug
Check circuit through thermostat - replace

Check hoses are not kinked or damaged. Replace/
re-route
Check unit not excessively scaled up - De-scale
(see relevant section).
Descale drain valve - remove and soak in
descaling solution.

14

This unit is NOT PRESSURIZED it is designed to be open vented. The

!

!

We offer a technical advisory service on the telephone to installers and other
customers with problems in the field.

Please call our technical team on: 0844 372 7766

Or alternatively email us on:

drain valve is there to drain the tap and will drip in operation it is not an
indicator of a fault with the appliance. It is NOT a tundish

The fuse rating of the boiler is 10 Amp.

[e-mail]

Remember to quote the exact model you have. The model and serial number are
located on a label on the front cover of the boiler.

Make a note of those numbers here, and be sure to quote them if you call for
advice.

Date installed: . . . . . . . . . . . . . . . .

Model Number: 2256 . . . . . . . . . . . .

Serial Number: . . . . . . . . . . . . . . . . . . .

NOTE: You may be charged for a service call if you do not have the serial

number

3