Distribution and copying of this document, use and communication of its contents is not permitted without written authorization
from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice,
and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or
inaccuracies that may appear in this document.
The following trademarks are used in this document:
SpeedTouch™ is a trademark of THOMSON.
Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc.
Ethernet™ is a trademark of Xerox Corporation.
Wi-Fi® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance. "Wi-Fi CERTIFIED", "Wi-Fi ZONE", "Wi-Fi Alli-
ance", their respective logos and "Wi-Fi Protected Access" are trademarks of the Wi-Fi Alliance.
UPnP™ is a certification mark of the UPnP™ Implementers Corporation.
Microsoft®, MS-DOS®, Windows® and Windows NT® are either registered trademarks or trademarks of Microsoft Corpo-
ration in the United States and/or other countries.
Apple® and Mac OS® are registered trademarks of Apple Computer, Incorporated, registered in the United States and
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porated, registered in the United States and/or other countries.
Netscape® and Netscape Navigator® are registered trademarks of Netscape Communications Corporation.
Other brands and product names may be trademarks or registered trademarks of their respective holders.
6.2UPnP™ on Windows XP Systems............................................... 119
6.3Voice over IP Troubleshooting................................................... 121
6.4Reset to Factory Defaults .......................................................... 122
iv
E-DOC-CTC-20051017-0149 v1.0
About this User’s Guide
About this User’s Guide
Used symbolsThe following symbols are used in this User’s Guide:
A note provides additional information about a topic.
A tip provides an alternative method or shortcut to perform an action.
A caution warns you about potential problems or specific precautions that
!
need to be taken.
TerminologyGenerally, the SpeedTouch™780(i) and the SpeedTouch™ 780(i) WL will be referred
to as SpeedTouch™ in this User’s Guide.
Documentation and
software updates
THOMSON continuously develops new solutions, but is also committed to improve
its existing products.
For suggestions regarding this document, please contact
documentation.speedtouch@thomson.net
For more information on THOMSON's latest technological innovations, documents
and software releases, visit us at: w
.
ww.speedtouch.com.
E-DOC-CTC-20051017-0149 v1.0
1
About this User’s Guide
Getting to know your SpeedTouch™
1Getting to know your SpeedTouch™
IntroductionWith the SpeedTouch™780 (WL) (Wireless) Residential DSL Gateway with Voice
over IP (VoiP) you can build a secure home or small office network, seamlessly
connecting wired and wireless devices, surf the Internet at high speed, make and
receive phone calls over the Internet or over the traditional phone line - all
combined in one device.
InstallationFor more information on how to set up, install and wire your SpeedTouch™ and set
up Internet connection, refer to the Installation and Setup Guide.
ConfigurationThis User’s Guide will help you configuring your SpeedTouch™.
Before you beginBefore connecting the SpeedTouch™, please read the SpeedTouch™ Quick
Installation Guide and the Safety Instructions and Regulatory Notices.
Chapter 1
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3
Chapter 1
Getting to know your SpeedTouch™
1.1SpeedTouch™ LED Behaviour
Front panel LEDsThe SpeedTouch™ is equipped with a number of LEDs on its front panel, indicating
the state of the device during normal operation.
Power
Ethernet
USB
WLAN
DSL
Internet
Voi ce
The following table shows the meaning of the different LEDs.
Access methodsYour SpeedTouch™ is accessible in one of the following ways:
Access MethodCan be used to
Web browserConfigure your SpeedTouch™ via HTTP or
HTTPS.
For more information, see “1.2.1 Access via
the Web Interface” on page 7.
Command Line Interface (CLI)Fine-tune your SpeedTouch™ configuration.
For more information, see “1.2.2 Access via
CLI” on page 8.
File Transfer Protocol (FTP)Back up and restore data on your
SpeedTouch™.
For more information, see “1.2.3 Access via
FTP” on page 10.
Remote AssistanceAllow a remote user to help you configuring
your SpeedTouch™.
For more information, see “1.2.4 Remote
Assistance” on page 13.
6
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1.2.1Access via the Web Interface
Chapter 1
Getting to know your SpeedTouch™
To access the
SpeedTouch™ via the
Web interface
Proceed as follows:
1Open a Web browser.
2In the address bar, type your SpeedTouch™’s IP address or DNS host name
(h
ttp://speedtouch.lan or 192.168.1.254 by default)
You can access the pages via HTTP or HTTPS.
For remote assistance the secure version HTTPS is used in
combination with certificates. Simply provide your ISP with the link as
shown, user name and password before he can log on to the pages.
For more information, see “1.2.4 Remote Assistance” on page 13.
The SpeedTouch™ Home page appears, from where you can navigate to all
the configurable aspects of the SpeedTouch™.
For more information on the Web pages, see “5 SpeedTouch™ Web Interface” on
page 47.
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7
Chapter 1
Getting to know your SpeedTouch™
1.2.2Access via CLI
To access the
SpeedTouch™ via the
Command Line
Interface (CLI)
You can access the Command Line Interface (CLI) via:
A Telnet session
This requires a TCP/IP connection between the host from which the Telnet
session is opened and the SpeedTouch™. Your SpeedTouch™ and the
connected computer must have an IP address in the same subnet.
Quote site commands (over FTP)
For more information, see “ Quote site command” on page 12.
For more information on CLI commands, see the SpeedTouch™ CLI Reference
Guide.
For more information on CLI commands, see the SpeedTouch™ CLI Reference
Guide.
:ip iplist to list all IP addresses
12
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1.2.4Remote Assistance
Chapter 1
Getting to know your SpeedTouch™
To access the
SpeedTouch™ remotely
To enable remote
access
To disable remote
access
You can make your SpeedTouch accessible from the Internet with regard to remote
support. In this way, you can allow your help desk to access your SpeedTouch™
remotely.
Proceed as follows:
1Go to the SpeedTouch™ pages, as described in “1.2.1 Access via the Web
Interface” on page 7.
2In the menu, select Toolbox > Remote Assistance.
3Click Enable Remote Assistance.
4Provide the following parameters to your help desk:
URL (the HTTPS link)
User name
Password
Your ISP is now able to access your SpeedTouch™ via the HTTPS link in
combination with the provided certificate (a secure authentication
mechanism).
For security reasons, remote assistance will be automatically disabled after
20 minutes of inactivity, or after restarting your SpeedTouch™.
Proceed as follows:
1Go to the SpeedTouch™ pages, as described in “1.2.1 Access via the Web
Interface” on page 7.
2In the menu, select Toolbox > Remote Assistance.
3Click Disable Remote Assistance.
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Local Network Setup
2Local Network Setup
IntroductionThe SpeedTouch™ offers you the following local networking solutions:
Wired Ethernet
USB (v1.1)
Wireless Ethernet on the SpeedTouch™780 WL
Device settingsOnce you have connected a device, you can personalise its settings. For more
information, see “ Configure” on page 102.
Chapter 2
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15
Chapter 2
Local Network Setup
2.1Wired Ethernet
Local networkThe Ethernet ports on the back panel allow you to connect the SpeedTouch™ to an
existing 10 or 100Base-T Ethernet network or one (or more) computer(s) with an
installed Ethernet card.
Using the SpeedTouch™ Ethernet switch, you can create a local Ethernet network of
up to four devices, without needing extra networking devices.
In the SpeedTouch™ package, a yellow full-wired straight-through RJ-45/
RJ-45 Ethernet cable is included.
Standard wiring
procedure
Use the yellow Ethernet cable provided to wire your computer's Ethernet port to
one of the SpeedTouch™'s Ethernet ports.
The Ethernet cable can also be used to wire an Ethernet port of your
SpeedTouch™ to any external Ethernet hub or switch.
Please follow the installation instructions supplied with the external hub or
switch for connections and Ethernet cabling.
Ethernet link checkDepending on the SpeedTouch™ model, LED indicators allow you to check your
Ethernet. See “1.1 SpeedTouch™ LED Behaviour” on page 4 for more information.
Device settingsOnce you have connected a device, you can personalise its settings.
For more information, see “ Device settings” on page 15.
Managed Ethernet
switch
Your SpeedTouch™ intelligently switches data between the devices on your LAN,
using priority queuing to ensure that higher priority messages are delivered first
and in real time. This feature maximizes your network performance.
The managed Ethernet switch allows you to configure a Virtual Local Area Network
(VLAN), group ports or isolate a port, configure secure channel connections, define
Quality of Service (QoS), and configure port mirroring, allowing monitoring from
one port to another.
You can configure the managed Ethernet switch manually using CLI (For more
information, see the SpeedTouch™ CLI Reference Guide).
16
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2.2USB
Chapter 2
Local Network Setup
Supported operating
systems
USB connectivity on the SpeedTouch™ is supported for the following operating
systems:
Microsoft Operating Systems:
Microsoft Windows 98SE
Microsoft Windows Millennium
Microsoft Windows 2000
Microsoft Windows XP
You may need the Microsoft Windows installation CD-ROM during installation.
The installation procedures might be slightly different depending on
the Microsoft Windows operating system you are using.
Mac Operating Systems:
Mac OS X Jaguar (10.2)
Mac OS X Panther (10.3)
Mac OS X Tiger (10.4)
System requirementsFor Microsoft Windows 98SE/ME:
Pentium processor 166 MHz or compatible
32 megabytes (MB) of memory
30 MB of free disk space
For Microsoft Windows 2000/XP:
Pentium II processor or compatible
64 MB of memory
30 MB of free disk space
For Mac OS X:
128 MB of memory
30 MB of free disk space
PrerequisitesIt is highly recommended to remove any SpeedTouch™ USB driver installation that
E-DOC-CTC-20051017-0149 v1.0
may reside on your computer before you install USB drivers from the
SpeedTouch™ Setup CD delivered with your SpeedTouch™.
Make sure both your computer and your SpeedTouch™ are turned on and
operational.
In the SpeedTouch™ package, a blue USB cable is included to connect a
single computer to your SpeedTouch™.
17
Chapter 2
Local Network Setup
To install Windows USB
drivers
The first time you connect the SpeedTouch™ to your computer through the USB
port, you will be prompted for a USB driver as soon as you plug the USB cable into
the computer.
You can find the required USB driver software on the Setup CD. The installation is
Plug and Play, meaning that installation requires almost no effort.
Proceed as follows:
1Insert the blue USB cable into the SpeedTouch™ USB port marked with the
USB logo:
A USB logo looks like this:
2Insert the other end of the USB cable into (one of) the USB port(s) of your
computer. In most cases your computer's USB port is marked with the same
USB symbol.
You can also connect your computer to the SpeedTouch™ via a USB
hub.
Microsoft Windows will automatically recognise the Thomson USB Remote
NDIS device.
The Windows Found New Hardware Wizard appears:
This wizard will guide you through the installation procedure of the USB
drivers.
3Click Next to continue.
The Windows Found New Hardware Wizard may ask your
authorisation to connect to Windows Update to search for software. If
this is the case, select No, not this time, and then click Next.
4Select Install the software automatically (Recommended), and then click
Next.
The USB driver is being installed. After a while a completing dialogue will
appear.
5Click Finish to complete the installation.
Your USB connection is installed and ready for use.
18
E-DOC-CTC-20051017-0149 v1.0
Chapter 2
Local Network Setup
To verify USB
connectivity in Windows
To install Mac USB
drivers
The SpeedTouch™ USB connection is represented as a local network interface. You
can easily check this interface by opening the Network Connections window from
Windows’ Control Panel.
You can find the required USB driver software on the Setup CD. The installation is
Plug and Play, meaning that installation requires almost no effort.
Proceed as follows:
1Insert the blue USB cable into the SpeedTouch™ USB port marked with the
USB logo.
A USB logo looks like this:
2Plug the other end of the USB cable into (one of) the USB port(s) of your
computer. In most cases your computer's USB port is marked with the same
USB symbol.
You can also connect your computer to the SpeedTouch™ via a USB
hub, provided that the hub is autonomously powered.
Mac OS X will automatically recognise the detection of a new port.
3Make sure the SpeedTouch™ Setup CD is inserted, and then click OK.
4In the Network window, click Apply Now.
Device settingsOnce you have connected a device, you can personalise its settings. For more
point allows multiple computers to connect wirelessly to your local network over
the SpeedTouch™ Wireless LAN environment. The SpeedTouch™ is backward
compatible with IEEE 802.11b, which means 802.11b and 802.11g devices can
coexist in the same wireless network.
The Wireless Distribution System (WDS) on your SpeedTouch™ allows you to
extend the range of your wireless network. To be able to use WDS, you will need to
introduce an additional WDS-enabled access point into your wireless network.
To be able to connect the computers, make sure that a wireless client adapter
(WLAN client) is installed on each computer you want to connect via the WLAN.
Wireless client
requirements
All wireless client adapters compliant to 802.11g and/or 802.11b can communicate
with the SpeedTouch™ and other members of the SpeedTouch™ (W)LAN
environment. However, be aware that only 802.11g compliant wireless clients are
able to gain full profit of the 54 Mb/s (Max) bandwidth delivered by the
SpeedTouch™.
It is highly recommended to use only wireless client adapters that are Wi-Fi™
certified to ensure smooth interoperability with the SpeedTouch™’s WLAN.
20
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Local Network Setup
2.3.1Wireless Basics
802.11b/g802.11b is an IEEE standard, operating at 2,4 GHz at a speed of up to 11 Mb/s.
802.11g, a newer IEEE standard also operating at 2,4 GHz, gives you up to 54
Mb/s speed, more security and better performance.
Wireless FidelityThe Wi-Fi certification ensures that your SpeedTouch™ will interoperate with any
Wi-Fi certified 802.11g and 802.11b compliant wireless device.
Access PointThe SpeedTouch™ Wireless LAN Access Point (AP) behaves as a networking hub
allowing to wirelessly interconnect several devices to the local (W)LAN and to
provide access to the Internet.
Network Name or SSIDThe WLAN's 'radio' link is a shared medium. As no physical connection exists
between the SpeedTouch™ and wireless clients, a name must be given to allow
unique identification of your WLAN radio link. This is done by the Service Set ID
(SSID), also referred to as Network Name. Wireless clients must be part of this SSID
environment in order to be able to communicate with other clients on the (W)LAN including the SpeedTouch™.
Chapter 2
Radio channelsThe 802.11g standard allows several WLAN networks using different radio channels
to be co-located. The SpeedTouch™ supports multiple radio channels and is able to
select the best radio channel at each startup.
You can choose to set the channels automatically or manually.
The different channels overlap. To avoid interference with another access
point, make sure that the separation (in terms of frequency) is as high as
possible. It is recommended to keep at least 3 channels between 2 different
access points.
The SpeedTouch™ supports all channels allowed for wireless networking. However,
depending on local regulations, the number of channels actually allowed to be used
may be additionally restricted, as shown in the table below.
Regulatory DomainAllowed Radio Channels
China1 to 13
Europe1 to 13
Israel5 to 8
Japan1 to 14
Jordan10 to 13
Thailand1 to 14
USA / Canada1 to 11
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21
Chapter 2
Local Network Setup
AntennasDirect the external antenna to allow optimization of the wireless link. If for example
the antenna is erect, wireless links in the horizontal plane are favoured. Please note
that the antenna characteristics are influenced by the environment, that is by
reflections of the radio signal against walls or ceilings. It is advisable to use the
received signal strength as indicated by the wireless client manager to optimize the
antenna position for the link to a given client.
Concrete walls weaken the radio signal and thus affect the connection.
22
E-DOC-CTC-20051017-0149 v1.0
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