RAM 2014 RAM PROMASTER, PROMASTER 2014 Owner's Manual

ProMaster
OWNER’S MANUAL
2014
SECTION PAGE
TABLE OF CONTENTS
1
INTRODUCTION .............................................................3
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE .............................9
3
UNDERSTANDING THE FEATURES OF YOUR VEHICLE .............................67
4
UNDERSTANDING YOUR INSTRUMENT PANEL ..................................113
5
STARTING AND OPERATING .................................................179
6
WHAT TO DO IN EMERGENCIES ..............................................273
7
MAINTAINING YOUR VEHICLE ...............................................311
8
MAINTENANCE SCHEDULES .................................................361
9
IF YOU NEED CONSUMER ASSISTANCE ........................................369
10
INDEX ....................................................................379
1
2
3
4
5
6
7
8
9
10
CONTENTS
INTRODUCTION
1
INTRODUCTION ........................4
HOW TO USE THIS MANUAL ..............4
WARNINGS AND CAUTIONS ..............6
VAN CONVERSIONS/CAMPERS ............6
VEHICLE IDENTIFICATION NUMBER ........6
VEHICLE MODIFICATIONS/ALTERATIONS ....7
4 INTRODUCTION
INTRODUCTION
Congratulations on selecting your new Chrysler Group LLC vehicle. Be assured that it represents precision workmanship, distinctive styling, and high quality - all essentials that are traditional to our vehicles.
This Owner’s Manual has been prepared with the assis­tance of service and engineering specialists to acquaint you with the operation and maintenance of your vehicle. It is supplemented by Warranty Information, and various customer-oriented documents. Please take the time to read these publications carefully. Following the instruc­tions and recommendations in this manual will help assure safe and enjoyable operation of your vehicle.
NOTE: After reviewing the owner information, it should be stored in the vehicle for convenient referenc­ing and remain with the vehicle when sold.
When it comes to service, remember that your authorized dealer knows your vehicle best, has factory-trained tech­nicians and genuine parts, and cares about your satisfac­tion.
HOW TO USE THIS MANUAL
Consult the Table of Contents to determine which section contains the information you desire.
Since the specification of your vehicle depends on the items of equipment ordered, certain descriptions and illustrations may differ from your vehicle’s equipment.
The detailed index at the back of this Owner’s Manual contains a complete listing of all subjects.
Consult the following table for a description of the symbols that may be used on your vehicle or throughout this Owner’s Manual:
INTRODUCTION 5
1
6 INTRODUCTION
WARNINGS AND CAUTIONS
This Owners Manual contains WARNINGS against op- erating procedures that could result in a collision or bodily injury. It also contains CAUTIONS against proce­dures that could result in damage to your vehicle. If you do not read this entire Owners Manual, you may miss important information. Observe all Warnings and Cau­tions.
VAN CONVERSIONS/CAMPERS
The New Vehicle Limited Warranty does not apply to body modifications or special equipment installed by van conversion/camper manufacturers/body builders. Refer to the Warranty Information book, Section 2.1.C. Such equipment includes video monitors, VCRs, heaters, stoves, refrigerators, etc. For warranty coverage and service on these items, contact the applicable manufac­turer.
Operating instructions for the special equipment in­stalled by the conversion/camper manufacturer should also be supplied with your vehicle. If these instructions are missing, please contact your authorized dealer for assistance in obtaining replacement documents from the applicable manufacturer.
For information on the Body Builders Guide refer to: www.rambodybuilder.com. This website contains di­mensional and technical specifications for your vehicle. It is intended for Second Stage Manufacturer’s technical support. For service issues, contact your authorized dealer.
VEHICLE IDENTIFICATION NUMBER
The Vehicle Identification Number (VIN) is found on the left front corner of the instrument panel, visible through the windshield. This number also appears on the vehicle
frame and underbody as well as the Automobile Infor­mation Disclosure Label affixed to a window on your vehicle, the vehicle registration and title.
Vehicle Identification Number
NOTE: It is illegal to remove or alter the VIN.
INTRODUCTION 7
VEHICLE MODIFICATIONS/ALTERATIONS
WARNING!
Any modifications or alterations to this vehicle could seriously affect its roadworthiness and safety and may lead to a collision resulting in serious injury or death.
1
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE
CONTENTS
A WORD ABOUT YOUR KEYS .............12
Ignition Key Removal ...................12
Locking Doors With A Key................14
Key-In-Ignition Reminder ................14
STEERING WHEEL LOCK — IF EQUIPPED ....14
To Manually Lock The Steering Wheel .......14
To Release The Steering Wheel Lock — If
Equipped ............................15
SENTRY KEY® .........................15
Replacement Keys .....................16
2
General Information ....................16
VEHICLE SECURITY ALARM ..............17
Rearming Of The System .................17
To Arm The System .....................17
To Disarm The System ...................17
Security System Manual Override ...........18
ILLUMINATED ENTRY ...................18
REMOTE KEYLESS ENTRY (RKE) ............18
To Unlock The Doors....................19
To Lock The Doors .....................19
10 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE
Programming Additional Transmitters........19
Transmitter Battery Replacement ...........20
General Information ....................21
POWER DOOR LOCKS ...................21
Automatic Door Locks — If Equipped .......23
Auto Unlock Doors — If Equipped ..........23
WINDOWS ...........................23
Power Windows — If Equipped ...........23
Wind Buffeting .......................25
Adjustable Upper Shoulder Belt Anchorage —
If Equipped ..........................34
Automatic Locking Retractor (ALR) Mode .....35
Energy Management Feature ..............36
Seat Belt Pretensioners ..................36
Enhanced Seat Belt Use Reminder System
(BeltAlert®) ..........................37
Seat Belts And Pregnant Women ...........38
Supplemental Restraint System (SRS) —
Air Bags ............................38
OCCUPANT RESTRAINTS ................25
Lap/Shoulder Belts ....................28
Lap/Shoulder Belt Untwisting Procedure .....34
Air Bag System Components ..............40
Advanced Front Air Bag Features ...........40
Air Bag Deployment Sensors And Controls ....44
Event Data Recorder (EDR) ...............51
Child Restraints .......................52
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 11
Exhaust Gas .........................63
Fuel Cut Off Switch ......................60
ENGINE BREAK-IN RECOMMENDATIONS ....61
SAFETY TIPS ..........................62
Transporting Passengers..................62
Safety Checks You Should Make Inside The
Vehicle .............................64
2
Periodic Safety Checks You Should Make Outside
The Vehicle ..........................66
12 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE
A WORD ABOUT YOUR KEYS
The Key Fob contains the Remote Keyless Entry (RKE) transmitter with an integrated key. To use the mechanical key simply press the mechanical key release button.
The vehicle is supplied with a code card containing key code numbers to order duplicate keys, and the autho­rized studio that sold you your new vehicle has the key code numbers for your vehicle locks. These numbers can be used to order duplicate keys.
Remote Keyless Entry (RKE) Transmitter
Ignition Key Removal
1. Place the shift lever in PARK (if equipped with an automatic transmission).
2. Rotate the key to the OFF/LOCK position.
3. Remove the key from the ignition switch lock cylinder.
Ignition Switch Positions
1 — STOP (OFF/LOCK) 3 — AVV (START) 2 — MAR (ACC/ON/RUN)
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 13
WARNING!
Before exiting a vehicle, always apply the parking brake, shift the transmission into PARK and re­move the Key Fob from the ignition. When leaving the vehicle, always lock your vehicle.
Never leave children alone in a vehicle, or with access to an unlocked vehicle.
Allowing children to be in a vehicle unattended is dangerous for a number of reasons. A child or others could be seriously or fatally injured. Chil­dren should be warned not to touch the parking brake, brake pedal or the shift lever.
Do not leave the Key Fob in or near the vehicle, or in a location accessible to children. A child could operate power windows, other controls, or move the vehicle.
(Continued)
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14 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE
WARNING! (Continued)
Do not leave children or animals inside parked vehicles in hot weather. Interior heat build-up may cause serious injury or death.
CAUTION!
An unlocked car is an invitation to thieves. Always remove the key from the ignition and lock all the doors when leaving the vehicle unattended.
Locking Doors With A Key
You can insert the key with either side up. To lock the door, turn the key to the right. To unlock the door, turn the key to the left. Refer to “Body Lubrication” in “Maintaining Your Vehicle” for maintenance informa­tion.
Key-In-Ignition Reminder
Opening the driver’s door when the key is in the ignition and the ignition switch position is OFF/LOCK, sounds a signal to remove the key.
STEERING WHEEL LOCK — IF EQUIPPED
Your vehicle may be equipped with a passive steering wheel lock. This lock prevents steering the vehicle with­out the ignition key. If the steering wheel is moved approximately a half turn in either direction, and the key is not in the ignition, the steering wheel will lock.
To Manually Lock The Steering Wheel
With the engine running, rotate the steering wheel one­quarter revolution in either direction, turn off the engine and remove the key. Turn the steering wheel slightly in either direction until the lock engages.
To Release The Steering Wheel Lock — If Equipped
Insert the key in the ignition switch and start the engine. If the key is difficult to turn, move the wheel slightly to the right or left to disengage the lock.
NOTE: If you turned the wheel to the right to engage the lock, you must turn the wheel slightly to the right to disengage it. If you turned the wheel to the left to engage the lock, turn the wheel slightly to the left to disengage it.
SENTRY KEY®
The Sentry Key® Immobilizer System prevents unau­thorized vehicle operation by disabling the engine. The system does not need to be armed or activated. Operation is automatic, regardless of whether the vehicle is locked or unlocked.
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 15
The system uses ignition keys which have an embedded electronic chip (transponder) to prevent unauthorized vehicle operation. Therefore, only keys that are pro­grammed to the vehicle can be used to start and operate the vehicle.
NOTE: A key which has not been programmed is also considered an invalid key, even if it is cut to fit the ignition switch lock cylinder for that vehicle.
If the Vehicle Security Light is on after the key is turned to the ON/RUN position, it indicates that there is a problem with the electronics.
CAUTION!
Always remove the Sentry Key® from the vehicle and lock all doors when leaving the vehicle unat­tended.
(Continued)
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16 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE
CAUTION! (Continued)
The Sentry Key® Immobilizer system is not com­patible with some aftermarket remote starting sys­tems. Use of these systems may result in vehicle starting problems and loss of security protection.
All of the keys provided with your new vehicle have been programmed to the vehicle electronics.
Replacement Keys
NOTE: Only keys that have been programmed to the vehicle electronics can be used to start the vehicle. Once a Sentry Key® has been programmed to a vehicle, it cannot be programmed to any other vehicle.
At the time of purchase, the original owner is provided with a four-digit Personal Identification Number (PIN). This PIN is required for authorized studio replacement of keys. Duplication of keys may be performed at an
authorized studio. This procedure consists of program­ming a blank key to the vehicle electronics. A blank key is one which has never been programmed.
NOTE: When having the Sentry Key® Immobilizer System serviced, bring all vehicle keys with you to an authorized dealer.
General Information
The Sentry Key® system complies with FCC rules part 15 and with RSS-210 of Industry Canada. Operation is subject to the following conditions:
This device may not cause harmful interference.
This device must accept any interference that may be
received, including interference that may cause unde­sired operation.
NOTE: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
VEHICLE SECURITY ALARM
The Vehicle Security Alarm monitors the vehicle doors and ignition for unauthorized operation. When the Ve­hicle Security Alarm is activated, interior switches for door locks are disabled. The system provides both au­dible and visible signals, for the first three minutes the horn will sound and the turn signal lights will flash. For an additional 15 minutes only the turn signal lights will flash.
Rearming Of The System
The Vehicle Security Alarm will rearm itself after the 15 additional minutes of turn lamps flashing, if the system has not been disabled. If the condition which initiated the
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 17
alarm is still present, the system will ignore that condi­tion and monitor the remaining doors and ignition.
To Arm The System
The Vehicle Security Alarm will set when you use the power door locks, or use the Remote Keyless Entry (RKE) transmitter to lock the doors. After all the doors are locked and closed, the system is armed
To Disarm The System
Use the RKE transmitter to unlock the door and disarm the system.
The Vehicle Security Alarm will also disarm if a pro­grammed Sentry Key® is inserted into the ignition switch. To exit the alarming mode, press the RKE trans­mitter UNLOCK button, or insert a programmed Sentry Key® into the ignition switch.
The Vehicle Security Alarm is designed to protect your vehicle; however, you can create conditions where the
2
18 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE
system will give you a false alarm. If one of the previ­ously described arming sequences has occurred, the Vehicle Security Alarm will arm regardless of whether you are in the vehicle or not. If you remain in the vehicle and open a door, the alarm will sound. If this occurs, disarm the Vehicle Security Alarm.
Security System Manual Override
The Vehicle Security Alarm will not arm if you lock the doors using the manual door lock plunger.
ILLUMINATED ENTRY
The courtesy lights will turn on when you use the Remote Keyless Entry (RKE) transmitter or manually from the driver door cylinder to unlock the doors or open any door.
The lights will fade to off after approximately 30 seconds, or they will immediately fade to off once the ignition switch is turned to ON/RUN from the OFF position.
NOTE:
The front courtesy overhead console and door cour­tesy lights will not turn off if the dimmer control is in the “Dome ON” position.
The illuminated entry system will not operate if the dimmer control is in the “Dome OFF” position.
REMOTE KEYLESS ENTRY (RKE)
This system allows you to lock or unlock the doors from distances up to approximately 66 ft (20 m) using a hand-held Remote Keyless Entry (RKE) transmitter. The RKE transmitter does not need to be pointed at the vehicle to activate the system.
NOTE: The line of transmission must not be blocked with metal objects.
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 19
unlock the cargo area (rear lateral sliding doors and rear door). The turn signal lights will flash to acknowledge the unlock signal.
Remote Keyless Entry Transmitter
To Unlock The Doors
Press and release the UNLOCK button on RKE transmit­ter once to unlock only the front doors. Press and release the CARGO UNLOCK button on RKE transmitter once to
To Lock The Doors
Press and release the LOCK button on the RKE transmit­ter to lock all doors. The turn signal lights will flash and the horn will chirp to acknowledge the signal. If a door is ajar the turn signal lights will flash at an increased rate and there will be no horn chirp, this is to indicate that a door is still ajar.
Programming Additional Transmitters
Refer to Sentry Key® “Customer Key Programming”.
If you do not have a programmed RKE transmitter, contact your authorized dealer for details.
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20 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE
Transmitter Battery Replacement
NOTE: Perchlorate Material – special handling may ap­ply. See www.dtsc.ca.gov/hazardouswaste/perchlorate
The recommended replacement battery is CR2032.
1. Press the mechanical key release button and release the mechanical key to access the battery case screw located on the side of the Key Fob.
2. Rotate the screw located on the side of the Key Fob using a small screwdriver.
Key Fob Screw Location
3. Take out the battery case. Remove and replace the battery observing its polarity.
4. Refit the battery case inside the Key Fob and turn the screw to lock it into place.
General Information
This device complies with Part 15 of the FCC rules and RSS 210 of Industry Canada. Operation is subject to the following conditions:
This device may not cause harmful interference.
This device must accept any interference received,
including interference that may cause undesired op­eration.
NOTE: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
If your RKE transmitter fails to operate from a normal distance, check for these two conditions:
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 21
2. Closeness to a radio transmitter such as a radio station tower, airport transmitter, and some mobile or CB radios.
POWER DOOR LOCKS
The central LOCK/UNLOCK button has an LED that indicates whether the doors are locked or unlocked.
LED ON: doors locked. Press central LOCK/
UNLOCK button once again to centrally unlock all doors. The LED will switch off.
LED OFF: doors unlocked. Press the central LOCK/
UNLOCK button again to centrally lock all doors. The doors will be locked only if all the doors are properly closed.
2
1. A weak battery in the transmitter. The expected life of the battery is a minimum of three years.
Once the doors have been locked with the RKE transmit­ter, it will no longer be possible to unlock them by pressing central LOCK/UNLOCK button.
22 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE
To unlock the front doors, pull the inside door handle to the first detent. If the rear doors are locked, you must pull the door handle twice to open the door.
The load compartment power door lock switch is located on the driver door trim panel. Use this switch to lock or unlock the load compartment doors.
Load Compartment Power Door Lock Switch
WARNING!
Do not leave children or animals inside parked vehicles in hot weather. Interior heat build-up may cause serious injury or death.
For personal security and safety in the event of a collision, lock the vehicle doors as you drive as well as when you park and leave the vehicle.
Before exiting a vehicle, always apply the parking brake, shift the transmission into PARK, and re­move the Key Fob from the ignition. When leaving the vehicle, always lock your vehicle.
(Continued)
WARNING! (Continued)
Never leave children alone in a vehicle, or with access to an unlocked vehicle. Allowing children to be in a vehicle unattended is dangerous for a number of reasons. A child or others could be seriously or fatally injured. Children should be warned not to touch the parking brake, brake pedal or the shift lever.
Do not leave the Key Fob in or near the vehicle, or in a location accessible to children. A child could operate power windows, other controls, or move the vehicle.
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 23
Automatic Door Locks — If Equipped
The auto door lock feature default condition is enabled. When enabled, the door locks will lock automatically when the vehicle’s speed exceeds 12 mph (20 km/h). The auto door lock feature can be enabled or disabled by your authorized dealer per written request of the customer. Please see your authorized dealer for service.
Auto Unlock Doors — If Equipped
This feature unlocks the front driver and passenger doors when one of the front doors is open.
WINDOWS
2
CAUTION!
An unlocked vehicle is an invitation to thieves. Always remove the key from the ignition and lock all of the doors when leaving the vehicle unattended.
Power Windows — If Equipped
The control on the left front door panel has UP-DOWN switches that give you fingertip control of all power windows. There is a single opening and closing switch on the front passenger door for passenger window control.
24 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE
Power Window Switches
NOTE: The Key Off Power Delay feature will allow the
power windows to operate for up to three minutes after the ignition is turned OFF. This feature is cancelled when either front door is opened.
WARNING!
Never leave children alone in a vehicle, or with access to an unlocked vehicle. Allowing children to be in a vehicle unattended is dangerous for a number of reasons. A child or others could be seriously or fatally injured. Children should be warned not to touch the parking brake, brake pedal or the shift lever.
Do not leave the Key Fob in or near the vehicle or in a location accessible to children. A child could operate power windows, other controls, or move the vehicle.
Auto-Down Feature
The front window switches are equipped with an Auto­Down feature. Press the window switch for a short period of time, release, and the window will go down automatically.
To open the window part way, press the window switch and release it when you want the window to stop.
The power window switches remain active for up to three minutes (depending on the accessory delay setting) after the ignition switch has been turned OFF. Opening a vehicle front door will cancel this feature.
Wind Buffeting
Wind buffeting can be described as the perception of pressure on the ears or a helicopter-type sound in the ears. Your vehicle may exhibit wind buffeting with the windows down, in certain open or partially open posi­tions. This is a normal occurrence and can be minimized. If the buffeting occurs open the front windows together to minimize the buffeting.
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 25
OCCUPANT RESTRAINTS
Some of the most important safety features in your vehicle are the restraint systems:
Three-point lap and shoulder belts for the driver and all seating positions
Front seat belts incorporate pretensioners that may enhance occupant protection by managing occupant energy during an impact event
Advanced Front Air Bags for driver and front passen­ger
Supplemental Side Air Bag Inflatable Curtains (SABIC)
Supplemental Seat-Mounted Side Air Bags (SAB)
An energy-absorbing steering column and steering
wheel
Knee bolsters/blockers for front seat occupants
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26 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE
Passenger seat belt systems include Automatic Lock­ing Retractors (ALRs), which lock the seat belt web­bing into position by extending the belt all the way out and then adjusting the belt to the desired length to restrain a child seat or secure a large item in a seat
Please pay close attention to the information in this section. It tells you how to use your restraint system properly, to keep you and your passengers as safe as possible.
If you will be carrying children too small for adult-sized seat belts, the seat belts can be used to hold infant and child restraint systems.
Here are some simple steps you can take to minimize the risk of harm from a deploying air bag:
1. If a child from 2 to 12 years old (not in a rear facing
child seat) must ride in the front passenger seat, move the seat as far back as possible and use the proper child restraint.
WARNING!
Never place a rear facing infant seat in front of an
air bag. A deploying Passenger Advanced Front Air Bag can cause death or serious injury to a child 12 years or younger, including a child in a rearward facing infant seat.
Only use a rearward-facing child restraint in a vehicle with a rear seat.
Children that are not big enough to wear the vehicle seat belt properly (see section on Child Restraints) should be secured in a vehicle with a rear seat in child restraints or belt positioning booster seats. Older children who do not use child restraints or belt-positioning booster seats should ride properly buckled up in a vehicle with a rear seat. Never allow children to slide the shoulder belt behind them or under their arm.
You should read the instructions provided with your child restraint to make sure that you are using it properly.
2. All occupants should always wear their lap and
shoulder belts properly.
3. The driver and front passenger seats should be
moved back as far as practical to allow the Advanced Front Air Bags room to inflate.
4. Do not lean against the door or window. Your vehicle
has side air bags, and if deployment occurs, the side air bags will inflate forcefully into the space be­tween you and the door.
5. If the air bag system in this vehicle needs to be
modified to accommodate a disabled person, contact the Customer Center. Phone numbers are provided under If You Need Assistance.
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 27
WARNING!
Relying on the air bags alone could lead to more severe injuries in a collision. The air bags work with your seat belt to restrain you properly. In some collisions, the air bags won’t deploy at all. Always wear your seat belts even though you have air bags.
Being too close to the steering wheel or instrument panel during Advanced Front Air Bag deployment could cause serious injury, including death. Air bags need room to inflate. Sit back, comfortably extending your arms to reach the steering wheel or instrument panel.
(Continued)
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28 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE
WARNING! (Continued)
Supplemental Side Air Bag Inflatable Curtain (SABIC) and Seat-Mounted Side Air Bags (SAB) also need room to inflate. Do not lean against the door or window. Sit upright in the center of the seat.
In a collision, you and your passengers can suffer much greater injuries if you are not properly buck­led up. You can strike the interior of your vehicle or other passengers, or you can be thrown out of the vehicle. Always be sure you and others in your vehicle are buckled up properly.
Being too close to the Supplemental Side Air Bag Inflatable Curtain (SABIC) and/or Seat-Mounted Side Air Bag (SAB) during deployment could cause you to be severely injured or killed.
Buckle up even though you are an excellent driver, even on short trips. Someone on the road may be a poor driver
and cause a collision that includes you. This can happen far away from home or on your own street.
Research has shown that seat belts save lives, and they can reduce the seriousness of injuries in a collision. Some of the worst injuries happen when people are thrown from the vehicle. Seat belts reduce the possibility of ejection and the risk of injury caused by striking the inside of the vehicle. Everyone in a motor vehicle should be belted at all times.
Lap/Shoulder Belts
All seating positions have combination lap/shoulder belts. The belt webbing retractor is designed to lock during very sudden stops or collisions. This feature allows the shoulder part of the belt to move freely with you under normal conditions. However, in a collision the belt will lock and reduce the risk of you striking the inside of the vehicle or being thrown out.
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