RAM 1500 2013, 3500 2013, 2500 2013, 2013 Truck 1500 DIESEL, 2013 Truck 2500 DIESEL Warranty Information
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Ram Truck 1500/2500/3500
DIESEL
WARRANTY INFORMATION
2013
IMPORTANT
This booklet contains Chrysler Group LLC limited warranties. It
should be kept in your vehicle and presented to your Dealer if
any warranty service is needed.
The warranty text begins on page 4 of this booklet.
WARRANTYCOVERAGE AT A GLANCE
DESCRIPTION 1 Yr/
12, 000
2 Yr/
24,000
3 Yr/
36,000
3 Yr/
50,000
3 Yr/
Unlimited
5 Yr/
50,000
5 Yr/
100,000
7 Yr/
70,000
8 Yr/
80,000
Lifetime
Basic Limited Warranty Coverage
Special Extended Warranty Coverage
Anti-Corrosion Perforation Limited Warranty:
All Panels
Outer Panels
Cummins Diesel Engine Components
Limited Warranty
Powertrain Limited Warranty
Federal Emission Warranty Heavy Duty And Diesel
Specified Components
Noise Emission Warranty - Heavy Duty
© 2012 Chrysler Group LLC
WARRANTY COVERAGE AT A GLANCE
1
1. Your Legal Rights Under These Limited
Warranties ..............................4
2. What’s Covered Under Chrysler Group LLC’s
Warranties ..............................5
2.1 Basic Limited Warranty ..................5
2.2 Cummins Diesel Engine Limited Warranty .....8
2.3 Corrosion Warranty .....................9
2.4 Powertrain Limited Warranty .............10
2.5 Restraint System Limited Warranty
(Vehicles sold and registered in the
State of Kansas only)
..................12
3. What’s Not Covered ......................13
3.1 Modifications Not Covered ...............13
3.2 Environmental Factors Not Covered .........14
3.3 Maintenance Costs Not Covered ...........15
3.4 Racing Not Covered ...................15
3.5 Certain Kinds of Corrosion Not Covered .....15
3.6 Other Exclusions ......................16
3.7 Total Loss, Salvage, Junk, or Scrap Vehicles
Not Covered ........................17
3.8 Restricted Warranty ....................17
4. Other Terms of Your Warranties ..............18
4.1 Exchanged Parts May Be Used in Warranty
Repairs ............................18
4.2 Pre-Delivery Service ...................19
4.3 Production Changes ....................19
TABLE OF CONTENTS
2
5. Emission Warranties Required By Law .........20
5.1 Federal Vehicle Emission Warranty
- 6.7L Diesel Equipped Heavy Duty Truck
....20
5.2 Noise Emission Warranty - Heavy Duty Truck ..21
6. How to Get Warranty Service ................24
6.1 Where to Take Your Truck ...............24
6.2 How To Get Roadside Assistance Service
- U.S. or Canada Only * ................26
6.3 Emergency Warranty Repairs .............28
6.4 Getting Service Under the Federal Emission
Warranties
..........................29
7. How to Deal with Warranty Problems ..........30
7.1 Steps to Take ........................30
7.2 Helpful Addresses and Telephone Numbers ....33
8. Optional Service Contract ..................35
9. Maintenance ...........................36
9.1 General Information ...................36
9.2 Where To Go For Maintenance ............36
TABLE OF CONTENTS
3
1. Your Legal Rights Under
These Limited Warranties
The warranties contained in this booklet are the only
express warranties that Chrysler Group LLC (⬙Chrysler⬙)
makes for your vehicle. These warranties give you
specific legal rights. You may also have other rights
that vary from state to state. For example, you may
have some implied warranties, depending on the state
where your vehicle was sold or is registered.
These implied warranties are limited, to the extent
allowed by law, to the time periods covered by the
express written warranties contained in this booklet.
If you use your vehicle primarily for business or
commercial purposes, then these implied warranties do
not apply and Chrysler completely disclaims them to the
extent allowed by law. And the implied warranty of
fitness for a particular purpose does not apply if your
vehicle is used for racing, even if the vehicle is equipped
for racing.
Some states do not allow limitations on how long
an implied warranty lasts, so the above limitations
may not apply to you.
1.1 Incidental and Consequential
Damages Not Covered
Your warranties don’t cover any incidental or consequential damages connected with your vehicle’s failure, either while under warranty or afterward.
Examples of such damages include:
• lost time;
• inconvenience;
• the loss of the use of your vehicle;
• the cost of rental vehicles, gasoline, telephone, travel,
or lodging;
• the loss of personal or commercial property; and
• the loss of revenue.
Some states don’t allow incidental or consequential
damages to be excluded or limited, so this exclusion
may not apply to you.
YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES
4
2. What’s Covered Under
Chrysler Group LLC’s
Warranties
2.1 Basic Limited Warranty
A. Who Is Covered?
You are covered by the Basic Limited Warranty if you
are a purchaser for use of the vehicle.
B. What’s Covered
The Basic Limited Warranty covers the cost of all parts
and labor needed to repair any item on your truck when
it left the manufacturing plant that is defective in
material, workmanship or factory preparation. There is
no list of covered parts since the only exceptions are tires
and Unwired headphones. You pay nothing for these
repairs. These warranty repairs or adjustments — including all parts and labor connected with them — will be
made by your dealer at no charge, using new or remanufactured parts.
C. Items Covered by Other Warranties
The following are covered by separate warranties offered
by their makers. They are not covered by the Basic
Limited Warranty:
• tires;
• Unwired headphones; or
• items added or changed after the truck left the
manufacturing plant, such as accessories or protection
products, or items changed because of customization
or van conversion.
Be sure you get a copy of any warranty that applies to
these items from your dealer, or from the maker of the
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
5
product. You can find the tire and Unwired headphones
warranty statements in your Owner’s Literature Package.
D. Towing Costs Are Covered Under Certain
Circumstances
The Roadside Assistance covers the cost of towing your
truck to the nearest Chrysler, Dodge, Jeep or Ram dealer
if your truck becomes disabled as a result of a mechanical breakdown. If you choose to go to another dealership,
you will be responsible for the cost if the extra distance
exceeds 10 miles. See Section 6.2 for information on
how to get towing service in the United States and
Canada.
E. When It Begins
The Basic Limited Warranty begins on either of the
following dates, whichever is earlier:
• the date you take delivery of the truck; or
• the date when the truck was first put into service —
for example, as a dealer “demo” or as a Chrysler
company truck.
F. When It Ends
The Basic Limited Warranty lasts for 36 months from the
date it begins or for 36,000 miles on the odometer,
whichever occurs first. But the following items are
covered only for 12 months or for 12,000 miles on the
odometer, whichever occurs first:
• brakes (rotors, pads, linings, and drums);
• wiper blades;
• clutch discs or modular clutch assembly (as
equipped);
• windshield and rear window; and
• wheel alignment and wheel balancing
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
6
G. Registration and Operation Requirements
The Basic Limited Warranty covers your truck only if:
• it was built for sale in the U.S.;
• it’s registered in the U.S.;
• it’s driven mainly in the U.S. or Canada; and
• it’s operated and maintained in the manner described
in your Owner’s Manual.
H. If Your Truck Leaves the United States (We
Include U.S. Possessions and Territories as
Part of the United States for Warranty
Purposes):
EXCEPT WHERE SPECIFICALLY REQUIRED
BY LAW, THERE IS NO WARRANTY
COVERAGE ON THIS TRUCK IF IT IS SOLD
IN OR REGISTERED IN COUNTRIES OTHER
THAN THE UNITED STATES.
This policy does not apply to trucks that have received authorization for export from Chrysler. Dealers
may not give authorization for export. You should consult an authorized dealer to determine this truck’s warranty coverage if you have any questions.
This policy does not apply to trucks registered to
U.S. government officials or military personnel on assignment outside of the United States.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
7
2.2 Cummins Diesel Engine Limited
Warranty
A. Who Is Covered?
You are covered if your vehicle is equipped with a
Cummins Diesel Engine.
B. What’s Covered
The Cummins Diesel Engine Limited Warranty, covers
ONLY the following engine parts and components:
• cylinder block and all internal parts
• cylinder head assemblies
• core plugs
• fuel injection pump & injectors
• gaskets and seals for listed components
• intake and exhaust manifold
• oil pan
• oil pump
• timing gear drive and/or chains and cover
• turbocharger housing and internal parts
• valve covers
• water pump and housing
C. How Long It Lasts
The Cummins Diesel Engine Limited Warranty lasts for
up to 5 years or 100,000 miles on the odometer,
whichever occurs first, calculated from the start date of
the Basic Limited Warranty, as set forth in Section
2.1(E).
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
8
D. Towing Costs Are Covered
The Cummins Diesel Engine Limited Warranty covers
the cost of towing your truck to the nearest Chrysler,
Dodge, Jeep or Ram dealer if your vehicle cannot be
driven because a covered part has failed. If you choose to
go to another dealership, you will be responsible for the
cost if the extra distance exceeds 10 miles. See Section
6.2 for information on how to get towing service in the
United States and Canada.
2.3 Corrosion Warranty
A. Who Is Covered?
You are covered if you are a purchaser for use of the
vehicle.
B. What’s Covered
This warranty covers the cost of all parts and labor
needed to repair or replace any sheet metal panels that
get holes from rust or other corrosion. If a hole occurs
because of something other than corrosion, this warranty
does not apply. Cosmetic or surface corrosion — resulting, for example, from stone chips or scratches in the
paint — is not covered. For more details on what isn’t
covered by this warranty, see 3.5.
C. How Long It Lasts
The Corrosion Warranty starts when your Basic Limited
Warranty begins under 2.1(E). This warranty has two
time-and-mileage limits:
• For sheet metal panels, the limit is 36 months, with no
mileage limit.
• For an outer-body sheet metal panel — one that is
finish-painted and that someone can see when walking around the truck — the limits are 5 years or
100,000 miles on the odometer, whichever occurs
first.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
9
2.4 Powertrain Limited Warranty
A. Who Is Covered?
You are covered by the Powertrain Limited Warranty if
you are a purchaser for use of the vehicle.
B. What’s Covered
The Powertrain Limited Warranty covers the cost of all
parts and labor needed to repair a powertrain component
listed in section 2.4.E below that is defective in workmanship and materials.
C. How Long It Lasts
The Powertrain Limited Warranty lasts for up to 5 years
or 100,000 miles on the odometer, whichever occurs
first, calculated from the start date of the Basic Limited
Warranty, as set forth in Section 2.1(E).
D. Towing Costs Are Covered
The Powertrain Limited Warranty covers the cost of
towing your vehicle to the nearest authorized Chrysler,
Dodge, Jeep or Ram dealer if your vehicle cannot be
driven because a covered part has failed.
If you choose to go to another dealership, you will be
responsible for the cost if the extra distance exceeds 10
miles. See Section 6.2 for information on how to get
towing service in the United States and Canada.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
10
E. Parts Covered
The Powertrain Limited Warranty covers these parts and
components of your vehicle’s powertrain supplied by
Chrysler Group LLC:
Transmission:
transmission case and all internal parts; torque converter;
drive/flex plate; transmission range switch; speed sensors; pressure sensors; transmission control module; bell
housing; oil pan; seals and gaskets for listed components
only.
NOTE: MANUAL TRANSMISSION CLUTCH PARTS
ARE NOT COVERED AT ANY TIME.
Rear Wheel Drive:
rear axle housing and all internal parts; axle shafts; axle
shaft bearings; drive shaft assemblies; drive shaft center
bearings; universal joints and yokes; seals and gaskets
for listed components only.
Four-Wheel Drive (4X4):
transfer case and all internal parts; transfer case control
module and shift mode motor assembly; axle housing
and all internal parts; axle shafts; axle shaft bearings;
drive shafts assemblies (front and rear); drive shaft
center bearings; universal joints and yokes; disconnect
housing assembly; seals and gaskets for the listed components only.
F. Other Provisions of This Powertrain Limited
Warranty
All other terms of the New Vehicle Limited Warranty
including the Section 1 (Your Rights Under These
Limited Warranties) and Section 3 (What’s Not Covered)
apply to this Powertrain Limited Warranty.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
11
2.5 Restraint System Limited Warranty
(Vehicles sold and registered in the
State of Kansas only)
For vehicles sold and registered in the State of Kansas,
seatbelts and related seatbelt components are warranted
against defects in workmanship and materials for 10
years, regardless of mileage. This warranty does not
cover replacement of seatbelts and related components
required as the result of collision.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
12
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