Quorion CONCERTO, QTOUCH 2 User Manual

User Manual

POS Systems

QTouch 2 / Concerto

Dear valued customer!

On behalf of our proud company we wish to welcome you to the QUORION family of fine business machines. We sincerely hope you will appreciate the many benefits of being associated with a distinguished product name that represents both quality and commitment to customer satisfaction.

The QUORION POS Concerto / QTouch2 is fully customizable and yet simple to operate. Users can easily adapt it to any type of retail/scanning or hospitality system. Moreover, our dynamic software generates a compatible environment for a wide array of peripheral devices. It is exactly this versatility and quality that has made us successful among our multinational customers.

It is therefore with great pride that we look forward to continuing our close collaboration with our customers.

Your QUORION Team

Index

1. Safety Precautions .................................................................................. 5

2. General information ................................................................................. 6

2.1 Technical data ....................................................................................................................... 6

2.2 Components .......................................................................................................................... 7

2.2.1 POS Concerto ................................................................................................................... 7

2.2.2 POS QTouch2 ................................................................................................................... 8

2.3 Operating modes ................................................................................................................... 8

2.4 Interfaces ............................................................................................................................... 9

2.4.1 Pin Assignment .............................................................................................................. 10

2.4.2 Adapter Cable for RS232................................................................................................ 10

2.5 Names of Keys and Their Function .................................................................................... 12

3. Getting Started ....................................................................................... 14

4. Sign in and Register .............................................................................. 14

4.1 Sign in a Clerk/Sales Person .............................................................................................. 14

4.2 Register a Department ........................................................................................................ 15

4.3 Register Pre-Programmed PLU’s ....................................................................................... 15

4.4 Enter a New Price ................................................................................................................ 15

4.5 Create a PLU during the Sale ............................................................................................. 16

4.6 Multiplication/Division ........................................................................................................ 17

4.7 Holding a Sale ..................................................................................................................... 18

4.8 Tendering in Local Currency .............................................................................................. 18

4.9 Tendering in Foreign Currency .......................................................................................... 19

4.10 Receipt On/Off and Receipt Copy .................................................................................... 19

4.11 Time and Date .................................................................................................................... 19

4.12 No Sale / Open Drawer ...................................................................................................... 19

5. Corrections ............................................................................................ 20

5.1 Clearing of Inputs and Error Messages ............................................................................ 20

5.2 Error correction ................................................................................................................... 20

5.3 Void 20

5.4 Refund.................................................................................................................................. 21

5.5 Transaction Refund ............................................................................................................. 21

5.6 Transaction Cancel ............................................................................................................. 22

5.7 Tender Correction ............................................................................................................... 22

6. Discounts, RA and PO ........................................................................... 22

6.1 Percentage Discount/Surcharge ........................................................................................ 22

6.2 Amount Discount/Surcharge .............................................................................................. 23

6.3 Received on Account / Paid Out ........................................................................................ 23

7. Using Shift Levels .................................................................................. 24

7.1 PLU/Department Shift ......................................................................................................... 24

7.2 Price Shift ............................................................................................................................ 24

7.3 Tax Shift ............................................................................................................................... 24

7.4 Keyboard Levels ................................................................................................................. 25

8. Balance Functions (Tables) .................................................................. 25

8.1 Open and Close a Balance ................................................................................................. 25

8.2 Print the Invoice .................................................................................................................. 26

8.3 Transfer Balance ................................................................................................................. 26

8.4 Splitting a Balance .............................................................................................................. 27

8.5 Balance Clerk Transfer ....................................................................................................... 27

8.6 Modifiers and Condiments ................................................................................................. 28

9. Reports ................................................................................................... 28

9.1 System Reports ................................................................................................................... 29

9.2 User Reports........................................................................................................................ 30

9.3 Electronic Journal ............................................................................................................... 31

9.3.1 Text Format ..................................................................................................................... 31

9.3.2 Binary Format ................................................................................................................. 32

10. Programming ....................................................................................... 32

10.1 Programming of Date and Time ....................................................................................... 32

10.2 Easy PLU Programming .................................................................................................... 33

10.3 File Programming .............................................................................................................. 34

10.4 Program Version and Test Routines ................................................................................ 35

11. Training Mode ...................................................................................... 36

12. Instructions for Use ............................................................................. 36

12.1 Use of the Touch Screen .................................................................................................. 36

12.2 Calibration of the Touch Screen ...................................................................................... 36

12.3 Power Supply and Interfaces ........................................................................................... 36

12.4 Cleaning ............................................................................................................................. 36

12.5 Service and Maintenance .................................................................................................. 37

12.6 Assembling of the Stand of POS QTouch2 ..................................................................... 37

13. Information on the Electromagnetic Compatibility and Safety ......... 38

IMPORTANT!

Finger Touch Screen!

Use

only your finger

to operate this Touch Screen nothing else!

1. Safety Precautions

This section presents important information intended to ensure safe and effective use of the POS Concerto and QTouch2. Please read this section carefully and store it in an accessible location.

• Be sure the voltage of your main power net corresponds to the input voltage printed on the rating plate of the system. Do not connect power adapters from other manufacturers. Use this product only for its intended application. Improper usage may lead to equipment damage, fire, or shock.

• Be sure your power cable meets the relevant safety standards and includes a power-system ground terminal (PE terminal). Otherwise shock may result.

• Never attempt to stretch the cables to enable a connection. The power cable and DC cable must have adequate slack at all times during use.

• Do not connect to electrical outlets close to devices that generate voltage fluctuations or electrical noise. In particular, stay clear of devices that use large electric motors.

• Never insert or disconnect the power plug with wet hands. Doing so may result in severe shock.

• Always connect the DC cable before plugging the power cable into the wall outlet.

• When disconnecting the DC cable, hold it firmly at the connector area. Do not tug on the cable

itself.

• Never attempt to repair this product yourself. Improper repair work can be dangerous.

• Never disassemble or modify this product. Tampering with this product may result in injury, fire,

or electric shock.

• Be sure to set this unit on a firm, stable, horizontal surface. Product may break or cause injury if it falls.

• Keep the system away from all conditions, which may cause damage, fire or accidents: Direct sunlight, high temperature and humidity, extreme changes in temperature, heating and cooling equipment, or humidity, volatile materials, high levels of dust, vibration, and impact.

• Keep away any liquids from the system. If water or other liquid spills into the equipment, unplug the power cable immediately, and then contact your dealer for advice. Continued usage may lead to fire or shock.

• To prevent possible harm to the environment or human health please separate this product from other waste streams to ensure that it can be recycled in an environmentally sound manner. For more details on available collection facilities please contact your local dealer where you purchased this product.

2. General information

2.1 Technical data

Processor CPU Embedded ARM920T, 203 MHz, fan-less

Program Memory 32 MB FLASH ROM Working Memory 32 MB SDRAM

Memory

Display

Keyboard Internal 156 keys flat, spill-proof (Concerto only)

Interfaces

Data Memory 16 MB FLASH ROM Temporary Memory 1 MB SRAM (battery buffered) Memory Expansion SD card slot Operator Display 12.1“ TFT-Color-LCD, anti-glare Touch Screen 4 wire resistive Resolution 800 x 600 pixel Adjustable Tilt Angle 0° - 140° (Concerto only) Customer Display Graphical VFD, 140 x 16 pixel (optional)

Serial 2 x RS232 + 4 x RS232 (optional) USB 2 x Host LAN/Ethernet 1 x RJ45 (optional) Cash Drawer 2 x RJ11 Card Reader 1 x Smart Card, 1 x SIM Card (optional) Clerk Key Lock Magnetic Dallas i-Button Operating System Embedded Linux Application QMP – Quorion Multi Purpose Max. Number of PLU’s 50,000

Software

Specifications

Please note, that all indicated parameters are maximum values, which can only be reached with corresponding hardware expansion (additional memory) and configuration!

Max. Number of Departments 999 Max. Number of Clerks 999 Max. Number of Sales Persons 999 Max. Number of Tables 10,000 Max. Number of Customer Reports 99

380 x 330 x 95 mm (Concerto)

Dimensions (LxWxH)

275 x 315 x 65 mm (QTouch2)

6.2 kg (Concerto)

Weight

3.2 kg (QTouch2) Power Supply External AC adapter, 110 … 240 V Operating Temperature 0 … +40°C Storage Temperature -10 … +50°C

2.2 Components

Customer display

Card reader

Power

LED

USB interface

2.2.1 POS Concerto

Swivel joint

Keyboard

Main switch

Clerk key lock

Screen

Interfaces

2.2.2 POS QTouch2

Main switch

Touch screen

Clerk key lock Power-LED

Customer display Card reader USB interface Interfaces

2.3 Operating modes

The operating modes control the operation of your POS system. There are 5 different modes for various functions. You switch between corresponding modes with the touch key at the upper right side of the touch screen, alternating R – X – Z – M – P.

Mode Display Function

R X

– REG – Registration – all sales operations and registrations

– – X – – X-Report – viewing and printing of all reports without clearing

Z M

– – Z – – Z- Report – viewing and printing of all reports with clearing – MGR – Manager – all sales operations and registrations

– all functions with manager authority – easy programming

– – P – – Programming – programming of all functions

2.4 Interfaces

The POS Concerto / QTouch2 include many different interfaces to connect several external devices. Beside the well-known serial RS232-interfaces the Concerto / QTouch2 also supports modern PC interfaces like USB or Ethernet. So it has ports for typical cash register peripheral devices such as kitchen printer, scanner, display, card reader, modem as well as new powerful interfaces for fast data transmission and easy networking.

Please note that all interfaces have to be programmed before connecting any external devices. If you have any questions about the programming, please ask your local QUORION dealer.

Power supply Cash drawer 1 and 2 RS232 port 1 and 2 RS232 ports 3 to 6 Ethernet network USB host 1

USB host 2 Card reader

Dallas clerk key lock Power switch

2.4.1 Pin Assignment

Power Supply 1: GND

2: GND 3: NC 4: +12V DC

RS232 Ports 1 to 6 1: +5V DC (max. 0,5A) 2: RxD 3: TxD 4: DTR 5: GND 6: DSR 7: RTS 8: CTS

Ethernet Network 1: TX+ 2: TX 3: RX+ 6: RX-

USB Host 1 and 2 1: VCC 2: USB N0 3: USB P0 4: GND

Cash Drawer 1 and 2 1: GND 2: Drawer 3: Sensor 4: Drawer + 5: n/a 6: GND

2.4.2 Adapter Cable for RS232

To connect standard peripheral devices you will need an adapter cable from the RJ-interface of the POS Concerto / QTouch2 to the D-SUB connector of the external device. Connect the original cable of the device to the D-SUB connector of the adapter and put the other end of the adapter in the interface socket of the Concerto / QTouch2.

You can order the special adapter cable from your local QUORION dealer. If you want to make the connection yourself, please note the following specifications:

Adapter cable, type DTR/DSR (grey)

CON-M 08Pin/RJ45 CON-M 09Pin/DSUB VCC Pin 1 Pin 1 --

RxD Pin 2 Pin 2 RxD TxD Pin 3 Pin 3 TxD DTR Pin 4 Pin 4 DTR GND Pin 5 Pin 5 GND DSR Pin 6 Pin 6 DSR RTS Pin 7 Pin 7 RTS CTS Pin 8 Pin 8 CTS

-- -- Pin 9 VCC SHLD SHLD SHLD SHLD

Recommended for: - PC

- External Printer

- External Display

- Mobile Ordering System (Handy)

- Card Terminal

- Scanner

- Scale

Kitchen printer cable for direct connection

CON-M 08Pin/RJ45 CON-M 25Pin/DSUB VCC Pin 1 Pin 1 --

RxD Pin 2 Pin 2 TxD TxD Pin 3 Pin 3 RxD DTR Pin 4 Pin 4 RTS GND Pin 5 Pin 5 CTS DSR Pin 6 Pin 6 DSR RTS Pin 7 Pin 7 GND CTS Pin 8 Pin 8 --

-- -- Pin 20 DTR SHLD SHLD SHLD SHLD

2.5 Names of Keys and Their Function

0 9

RECEIPT

JOURNAL

Key label Key name Key function



CLEAR

VOID

Clerk

PLU

enter

PLU

+ %

- %

( - )

Numeric Keys - used for entering numbers

Receipt Feed - advances the receipt paper

Journal Feed - advances the journal paper

Clear

Error Correction

- clears incorrect entries and stops the error alarm

- deletes the last registration

Void - voids a previously entered transaction

Multiplication / Time

- multiplication / division

- time display

Clerk - used to enter a preset clerk ID numeric code no.

PLU Price Entry - used to manually change a preset PLU price

PLU - used to access preset PLU items

Department - used to enter items to the respective departments

Received on Account - used to record payments to the drawer

Paid Out - used to record payments out from the drawer

Percent Plus - used to add percentage values to the total

Percent Minus - used to deduct percentage values from the total

Coupon Key - used to deduct fixed amounts from the total

No Sale - prints a reference number / opens the cash drawer

+ 26 hidden pages