Quorion QMP 3396, QMP 3000 User Manual
User Manual
Electronic Cash Register
QMP 3000 series
Dear valued customer!
...designed to Succeed
On behalf of our proud company we wish to welcome you to the QUORION family of fine
business machines. We sincerely hope you will appreciate the many benefits of being
associated with a distinguished product name that represents both quality and
commitment to customer satisfaction.
The QUORION cash register is fully customizable and yet simple to operate. Users can
easily adapt it to any type of retail or scanning system. Moreover, our dynamic software
generates a compatible environment for a wide array of peripheral devices. It is exactly
this versatility and quality that has made us successful among our multinational customers.
It is therefore with great pride that we look forward to continuing our close collaboration
with our customers.
Sincerely,
Your QUORION Team
2
Index
Introduction ................................................................................. 6
Specifications .............................................................................. 7
1. Keyboard ................................................................................. 8
1.1 Keyboard Layout ................................................................................... 8
1.1.1 Keyboard 8 x 8 ......................................................................................................... 8
1.1.2 Keyboard 8 x 16 Flat ................................................................................................. 9
1.1.3 Keyboard 13 x 12 Flat ............................................................................................. 10
1.2 Names of Keys and their Function .......................................................... 11
1.3 Control Lock and Control Lock Keys ....................................................... 13
2. Basic Sales Functions.............................................................. 14
2.1 Signing on a Clerk ................................................................................ 14
2.2 Making a Sale Using an Open Department ................................................ 15
2.3 Making a Sale Using a Preset Dept./PLU .................................................. 15
2.3.1 Creating a PLU during a Sale ................................................................................... 16
2.4 Ringing up Multiple items in a Sale ......................................................... 17
2.5 Tendering a Sale .................................................................................. 18
3. Voiding and Negative Transactions ............................................ 18
3.1 Clearing a Numeric Entry ....................................................................... 18
3.2 Correcting the Last Entry ...................................................................... 19
3.3 Voiding Items during a Sale ................................................................... 19
3.4 Refunding Items outside of a Sale ........................................................... 20
3.5 Giving Discounts during a Sale .............................................................. 21
3.6 Cancellation of a Sale ........................................................................... 23
3.7 Voiding a Complete Sale ....................................................................... 23
4. Advanced Sales Functions ....................................................... 23
4.1 Department Shifts ................................................................................ 23
4.2 PLU Price Shifts ................................................................................... 23
4.3 Foreign Currency Function .................................................................... 24
4.4 Holding a cash Sale .............................................................................. 25
4.5 Receipt On/Off & Duplicate Receipt ......................................................... 25
4.6 Time and Date Functions ....................................................................... 25
4.7 No Sale Function .................................................................................. 25
4.8 Pay-Out and Received on Account .......................................................... 26
3
4.9 Split Tendering Function
....................................................................... 26
4.10 Preset Price Override Function ............................................................. 27
5. Hospitality Functions ............................................................... 27
5.1 Assigning a Waiter ............................................................................... 27
5.2 Opening a New/Existing Table ................................................................ 27
5.3 Printing the Bill and Closing off the Table ................................................ 28
6. Advanced Table Functions ....................................................... 29
6.1 Voiding an Item in a Table...................................................................... 29
6.2 Transferring Tables .............................................................................. 30
6.3 Splitting a Table ................................................................................... 30
6.4 Using Condiments ................................................................................ 31
6.5 Additional Balance Functions ................................................................ 33
7. Programming the Cash Register ................................................ 34
7.1 Programming the Date and Time ............................................................ 34
7.2 Easy Programming ............................................................................... 35
7.3 Programming Files ............................................................................... 35
7.4 Scanning ............................................................................................. 37
7.5 Programming Network Features ............................................................. 39
7.5.1 Activating the Network ............................................................................................ 39
7.5.2 Network Size.......................................................................................................... 40
7.5.3 Floating Balances ................................................................................................... 40
7.5.4 Floating Articles ..................................................................................................... 40
7.5.5 Sharing Printers ..................................................................................................... 40
7.5.6 Network Reports .................................................................................................... 41
7.5.7 Program Mode 99 ................................................................................................... 41
7.6 Training Mode ...................................................................................... 42
8. System Reports ...................................................................... 42
8.1 User Report ......................................................................................... 43
8.2 Types of System Reports ...................................................................... 43
8.3 Printing the Electronic Journal ............................................................... 44
9. Installing the Cash Register ...................................................... 44
9.1 Dot Matrix Printer ................................................................................. 44
9.1.1 Installing of Paper Rolls .......................................................................................... 44
9.1.2 Installing and Replacing of Ribbon Cassette .............................................................. 45
9.2 Thermal printer .................................................................................... 45
9.2.1 Paper Insertion ...................................................................................................... 46
4
10. Accessories and Options ........................................................ 47
10.1 Ribbon Cassettes ............................................................................... 47
10.2 Option PC Interface ............................................................................. 47
11. Maintenance ......................................................................... 47
11.1 Emergency Drawer Opening ................................................................. 47
11.2 Information on the Electromagnetic Compatibility and Safety ................... 47
12. Character Code Charts ........................................................... 48
13. Peripheral Devices ................................................................. 49
13.1 Activation of a Serial Interface RS 232 ................................................... 49
13.2 Cash Register Network Illustration ........................................................ 50
13.3 Cables............................................................................................... 51
13.3.1 PC-Cable ............................................................................................................. 51
13.3.2 Printer-Cable ........................................................................................................ 51
14. Error Messages ..................................................................... 52
15. Test Routines ........................................................................ 53
16. Contrast Setting at 16-line-display ............................................ 55
5
Introduction
This electronic Cash Register is designed to help your business function smoothly by
providing efficient register operations and accurate management reports. Start-up is quick
and easy, yet there are many options that can be added and revised so that you can
customize your operations for optimum productivity. Here are just a few of the Register’s
many valuable features:
•
Up to 999 default departments allow you to categorize merchandise to be sold.
•
Up to 50,000 PLU settings allow for fast, accurate entry of an item and record the items
to be sold.
•
Up to 999 clerks and 999 sales persons.
•
Large front and rear display for easy operator and customer viewing.
•
Automatic tax computation available for 8 different tax rates, including add-on and VAT.
•
Periodic management reports provide up-to-date sales analysis, including mid-day, endof-day, weekly or monthly totals.
•
Memory protection maintains financial records during power outage.
•
Cash Register displays time and automatically prints date and time on the receipt and
transaction records.
•
Training mode available for new users.
•
Programmable keyboard - CUSTOMIZATION to meet your requirements.
•
Up top 6 interfaces and fiscal memory expand the usage of your Cash Register.
In general, the functions of the CR 3000 series are the same. There are model-typical
differences concerning printers, displays, and keyboards used.
6
Specifications
7
1. Keyboard
1.1 Keyboard Layout
The keyboard consists of 64, 104 or 128 key locations which are freely programmable by
your dealer according to your specific requirements.
1.1.1 Keyboard 8 x 8
RECEIPT
RECPT
ON / OFF
CURSOR
CURSOR
REFUND
PRINT
VOID
DATE
EC
TIME
CLEAR
SYS
CLERK
#
DEPT
SHIFT
CAPS
X
JOURNAL
+ %
– %
NEW
PRICE
7 8 9
4 5 6
1 2 3
0 00 .
PLU
R/A
P/O
#
NS
TYPE
8
A
7
E
6
I
5
4
3
2
1
16
B
15
F
14
J
13
M
12
P
11
T
10
X
9
Z
C
G
K
N
Q
U
Y
SP
22
21
20
19
18
17
SUB
TOTAL
CASH
26
D
25
H
24
L
23
O
R
CARD
V
CHECK
FCE
S
W
ENTER
Default Layout of the 64’ Keyboard
Note: The keys represented in this manual may appear differently on your keyboard due to
programming preferences of the end user or the dealer. The keys are to be considered as
a functional representation only.
8
1.1.2 Keyboard 8 x 16 Flat
1
9
17
25
33
2
A
10
I
18
Q
26
Y
34
3
B
11
J
19
R
27
Z
35
4
C
12
K
20
S
28
+
36
5
D
13
L
21
T
29
-
37
6
E
14
M
22
U
30
*
38
7
F
15
N
23
V
31
39
SP
8
G
16
O
24
W
32
40
CAPS
H
P
X
41
49
57
65
73
RECEIPT
RECPT
ON/OFF
REFUND
PRINT
42
50
58
66
74
JOURNAL
MODI
#
43
51
59
67
75
CLERK
#
X
7 8 9
44
52
60
68
76
PLU
SHIFT
PLU
TYPE
45
53
61
69
77
PRICE
SHIFT
R/A P/O
+ % – %
46
54
62
70
78
TAX
SHIFT
47
55
63
71
79
PAGE
PAGE
( – )
SYS
48
56
64
72
80
CURSOR
CURSOR
FCE
VOID
DATE
EC
TIME
CLEAR
4 5 6
1 2 3
0 00 .
PRINT
INVOICE
TABLE
SPLIT
TABLE
#
GUEST
INVOICE
TABLE
TRANS
TABLE
#
#
NS
SUB
TOTAL
CASH
ENTER
CARD
CHECK
CASH
ENTER
Default Layout of the 128’ Keyboard
9
1.1.3 Keyboard 13 x 12 Flat
JOURNAL
TYPE
PRINT
SYS
DATE
TIME
ENTER
ENTER
1
14
27
40
53
66
79
84
89
94
99
104
Default Layout of the 156’ Keyboard
Q
2
15
A
28
Z
41
54
67
80
85
90
95
100
105
W
3
16
S
29
X
42
55
68
81
86
91
96
101
106
4
E
17
D
30
C
43
56
69
82
87
92
97
102
107
5
R
18
F
31
V
44
57
70
83
88
93
98
103
108
T
G
B
6
Y
19
H
32
N
45
58
71
RECPT
RECPT
ON/OFF
REFUND
VOID
EC
CLEAR
7
20
33
46
59
72
MODI
8
U
21
J
34
M
47
60
73
CLERK # PLU
#
I
K
,
X
7 8 9
4 5 6
1 2 3
0 00
9
22
35
48
61
74
SHIFT
PLU
.
10
O
L
;
P
23
Ö
36
49
62
75
PRICE
SHIFT
R/A P/O
+ % – %
PRINT
INVOICE
TABLE
SPLIT
TABLE # TABLE
.
11
Ü
24
Ä
37
50
63
76
TAX
SHIFT
GUEST
INVOICE
TABLE
TRANS
#
:
12
+
25
#
38
51
SP
64
77
PAGE
PAGE
( – )
#
NS
SUB
TOTAL
CASH
-
13
26
39
52
CAPS
65
78
CURSOR
CURSOR
FCE
CARD
CHECK
CASH
*
'
_
10
RECEIPT
JOURNAL
X
1.2 Names of Keys and their Function
Key Label Key Name Function
0 9
...
Clear
EC
EC
Void
Clerk
PLU
Enter
Numeric Keys - used for entering numbers
Receipt Feed Key - advances the receipt paper
Journal Feed Key - advances the journal paper
Clear Key
- clears incorrect entries before registration and stops
the error alarm
Error Correct Key
- deletes the last registration immediately after
registration
Void Key
Multiplication/Time
Key
- voids a previously entered transaction before
finalization
- used for multiplication and displaying of the time
Clerk Sign-On Key - used to enter a preset clerk ID numeric code no.
PLU Price Entry Key - used to manually change a preset PLU price
PLU
1
RA
PO
+ %
- %
( - )
#
NS
Sub
Total
Price-Look-Up Key - used to access preset PLU items
Department Keys
Received-On-
Account
- used to enter single or multiple items into the
respective departments
- records payments received by cash, check or credit
cards
Paid-Out Key - used to record all cash paid out from the drawer
Percent Plus-Key
Percent Minus-Key
Minus or Coupon
Key
No Sale Key
Sub Total Key
- used to add preset or manually entered percentage
to an item or sub total
- used to deduct a preset or manually entered
percentage from an item or sub total
- used to deduct a preset or manually entered
amount
- used to print a reference code number or to open
the cash drawer
- displays the sub total during operations & prints 2nd
receipt
11
temporarily holds a sale, can be recalled later on
CURSOR
Recpt
CURSOR
PAGE
PAGE
Key Label
Cash
Check
Cash Key
Check Key - used to tender payments made by check
Key Name Function
- used for finalization of all registrations and
transactions in cash
Card
Card Key - used to tender payments made by card
Dept
Shift
Department Shift Key
FCE
Hold
Foreign Currency
Exchange
Hold Key -
On/Off
Receipt On/Off Key - receipt printer can be switched on or off
Scroll Keys - used for scrolling on the display to make a selection
- used to shift the levels of direct keys
(e.g. 1st level: dep. 1...25, 2nd level: dep. 26...50)
- calculate amounts in foreign currency
Page Up/Down Keys - used for paging up or down on the display
Table
#
Table # Key - used to open or close a table / tab
Table
Split
Table Split - separate single articles of a table to the invoice
Table
Trans
Table Transfer - transfers an existing table to another table
Print
Invoice
Print Invoice - close table and print invoice
Guest
Invoice
Modi
#
Guest Invoice
Modifier Key - preparation instructions for a particular article
- close table and print invoice including endorsement
message
Note: The keys above represent the default configuration. Actual keys may vary depending
upon your customized keyboard layout (See Programming Manual).
12
SALE MODE
1.3 Control Lock and Control Lock Keys
The control lock controls the operation of your Cash Register. It has six different positions
for various operation modes. Each of the keys provide access to specific modes.
Control Lock
The following keys are provided:
OP - Operator key for modes: L - R - X
OW - Manager key for modes: L - R - X - Z - M
OWP - Owner Program key for modes: L - R - X - Z - M - P
Key Pos. Display Mode/Function
L
R
X REPORT X
Z REPORT Z
M Manager
P Programming
17 - 04 - 36
- Lock Mode – turns off the Cash Register and disables all
operations. All data is maintained in the memory.
- Registration – Transaction Mode - used for all
registrations and transactions (see Registration).
- Read Mode – used to print daily sales information reports
at any time without clearing the totals (see Reports).
- Reset Mode – used to read daily and periodic sales
information with clearing of totals.
- Manager options are opened, which are closed in other
modes. Opens functions that have been programmed to
be accessed by the manager only.
- Program Mode - used for programming of system function
flags, DEPT, PLU, Logo, names and change of keyboard
layout.
13
2. Basic Sales Functions
2.1 Signing on a Clerk
A clerk can be described in cash register terminology as the person who is assigned to the
cash register. Every transaction made by that person is recorded and a report can be
printed out at the end of a shift. The report will then show the total sales amount that each
clerk registered.
The default factory setting is Clerk number 1. The user can change the Clerk in 4 distinct
ways, depending upon how the cash register has been programmed.
Option 1:
If a general Clerk Key exists on the keyboard, enter first the clerk number and then press
the Clerk Key.
Example: Activate Clerk 5, press 5 followed by the Clerk Key.
The programmed clerk name will appear on the display.
Option2:
Press the general Clerk Key on the keyboard. Depending on how many character lines
the display has, the clerk names will be listed. Scroll down until the appropriate name has
been found and press the Clerk Key again to confirm the selection.
Option3:
You can also program the specific Clerk Key on the keyboard. Simply press the correct
Clerk Key to activate that person.
Option4:
A Clerk can also sign on by inserting the specific clerk key in the control lock.
Note: It is possible to enforce a compulsory clerk for each transaction.This simply means
that the users have to identify themselves before every transaction.
5
Clerk
14
Cash 5,00
2.2 Making a Sale Using an Open Department
An open department refers to a department with an undetermined selling price. Items
which have not been programmed are categorized into such departments. The
salesperson determines the price during registration.
Example: To enter a price of $2 for department 3, press
the unit price including the cents, followed by the
department key.
2 0 0
3
1 Department 3 2,00
---------------------------------
1 Total 2,00
Cash 2,00
2.3 Making a Sale Using a Preset Dept./PLU
If a price has already been programmed in the cash
register for a specific department or PLU, simply press
the key. To ring up PLU’s which do not appear on the
keyboard, press the PLU number followed by the PLU
Key. If a PLU has a barcode programmed to it, then the
Barcode number becomes the PLU Number.
Example: To ring up PLU 241, press the PLU number
followed by the PLU Key.
2
4 1
1 PLU 241 5,00
----------------------------------
1 Total 5,00
PLU
15
2.3.1 Creating a PLU during a Sale
Occasionally, a salesperson may have to enter a new item, which has not been
programmed into the cash register. In such a case, your cash register will automatically
prompt you to create this item. Press the Subtotal Key to confirm or the Cancel Key to exit
the prompt. Once confirmed the cash register will ask you for the price. Upon entry of the
price, press the Subtotal Key again to confirm. Then, enter the department that the PLU is
linked to, press Subtotal to confirm. If the cash register has been programmed to allow for
new PLU name programming during registration, you will be presented with the chance to
enter a name for the PLU you are creating. Alternatively, the PLU will inherit the name of
the department that it is linked to.
Subtotal again once you are finished. The cash register will thereafter store the new PLU
for future transactions.
Example: Creation of PLU 123, Cola, with a price of $1.50, linked to Department 3 with
PLU programming active.
…then the display will prompt you to create, if PLU is not programmed.
Enter the price...
Enter the Department to be linked to...
C O L A
And finally the PLU name
Note: The name of the PLU has to be entered using the Letter Keys on your Keyboard
1 2
Sub
Total
Sub
Total
1 5 0
3
3
Sub
Total
PLU
Sub
Total
16
X
X
X
2.4 Ringing up Multiple items in a Sale
Instead of pressing the same item repeatedly, the salesperson can make use of the
Multiplication Key. Enter the quantity first to be rung up, followed then by the Multiplication
Key and then the item.
Example: To ring up an open department of $3.50 five times.
5
Example: To ring up a preset PLU 25 not programmed on the keyboard 3 times.
3
Example: To ring up a PLU with a barcode 60050779 three times.
3
Note: the bar code digits must be entered individually with the Number Keys.
3 5 0
2 5
60050779
PLU
PLU
17
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