Quorion CR 2510, CR 2500 User Manual

User and Programming Manual

Electronic Cash Register

CR 2500 series

...designed to Succeed

Dear valued customer!

On behalf of our proud company we wish to welcome you to the QUORION family of fine
business machines. We sincerely hope you will appreciate the many benefits of being
associated with a distinguished product name that represents both quality and
commitment to customer satisfaction.

The QUORION cash register is fully customizable and yet simple to operate. Users can
easily adapt it to any type of retail or scanning system. Moreover, our dynamic software
generates a compatible environment for a wide array of peripheral devices. It is exactly
this versatility and quality that has made us successful among our multinational
customers.

It is therefore with great pride that we look forward to continuing our close collaboration
with our customers.

Sincerely,

Your QUORION Team

2

Index

Introduction ........................................................................................................................ 5

1. Before Starting Operations ........................................................................................... 6

1.1 External View .............................................................................................................. 6

1.2 Displays ...................................................................................................................... 6

1.3 General Precautions ................................................................................................... 7

1.4 Printer Precautions ..................................................................................................... 7

1.5 Setting up the Cash Register ...................................................................................... 7

2. Installing the Cash Register ......................................................................................... 7

2.1 Installing paper rolls .................................................................................................... 8

2.2 Installing and replacing the ribbon cassette ................................................................ 8

2.3 Thermal printer ........................................................................................................... 9

2.3.1 Insert thermal paper ............................................................................................ 9

2.4 Keyboard .................................................................................................................. 10

2.5 Control Lock and Control Lock Keys......................................................................... 12

2.6 Key Names and their Function ................................................................................. 13

3. Programming ............................................................................................................... 16

3.1 Programming of System Flags.................................................................................. 16

3.1.1 Reset/System CLEAR ....................................................................................... 16

3.1.2 Clearing the Electronic Journal .......................................................................... 16

3.1.3 Programming Hints ............................................................................................ 17

3.1.4 Basic Program - System Flag Programming...................................................... 17

3.1.5 System Flags Printout ....................................................................................... 23

3.2 Department Programming ........................................................................................ 24

3.2.1 Department printout ........................................................................................... 25

3.2.2 Group Name Programming ............................................................................... 25

3.3 PLU Programming .................................................................................................... 26

3.3.1 PLU Printout ...................................................................................................... 27

3.3.2 Direct Key Programming .................................................................................... 27

3.4 Menu Programming .................................................................................................. 28

3.5 Tax Rate Programming ............................................................................................. 29

3.6 Clerk Programming ................................................................................................... 29

3.7 Programming of Restaurant Logo / Commercial Message ....................................... 30

3.8 Tendering names programming ................................................................................ 31

3.9 Foreign Currency Exchange Programming (FCE) .................................................... 31

3.10 Percentage Rates Programming............................................................................. 33

3.11 Macro Keys ............................................................................................................. 34

3.11.1 Printout of Macro Keys .................................................................................... 34

3.12 Programming text of extended guest invoice ......................................................... 34

3.13 Programming logo for external display ................................................................... 35

4. Cash Register Operation ............................................................................................. 35

4.1 Registration (Sales-Mode) ........................................................................................ 35

4.1.1 Electronic Journal Printout ................................................................................. 35

4.1.2 Clerk Sign-On .................................................................................................... 36

3

4.1.3 Assigned Clerk Area and Compulsory Invoice .................................................. 36

4.1.4 Opening and Closing a Table ............................................................................ 37

4.1.5 Entry Corrections ............................................................................................... 37

4.1.5.1 Correction of incorrect numbers .................................................................. 37

4.1.5.2 Deleting the last Entry (EC/Error Correction) .............................................. 37

4.1.5.3 Voiding earlier Entries ................................................................................. 37

4.1.5.4 Refund ........................................................................................................ 37

4.1.6 Re-opening a Table ........................................................................................... 38

4.1.7 Closing a Table with Guest Check Printing ....................................................... 38

4.1.8 Table Transfer ................................................................................................... 38

4.1.8.1 Separation of a registered Item ................................................................... 39

4.1.9 Tax Shift (Take out sales) .................................................................................. 39

4.1.10 Price Shift ........................................................................................................ 39

4.1.11 Using the FCE Function .................................................................................. 39

5. Management Reports .................................................................................................. 40

5.1 Reports without Reset .............................................................................................. 40

5.2 Reports with Reset ................................................................................................... 41

5.3 Flash Reports . ......................................................................................................... 41

5.4 Clearing the Grand Total .......................................................................................... 42

6. Accessories and Options ............................................................................................ 42

6.1 Ribbon Cassettes ..................................................................................................... 42

6.2 Option PC Interface .................................................................................................. 42

7. Maintenance ................................................................................................................ 42

7.1 Emergency Drawer Opening .................................................................................... 42

8. Information on the Electromagnetic Compatibility and Safety ................................ 43

9. Error Messages ............................................................................................................ 44

10. General Specifications .............................................................................................. 45

11. Peripheral Devices ..................................................................................................... 46

11.1 Activation of a Serial Interface RS 232 ................................................................... 46

11.2 Using a Kitchen Printer ........................................................................................... 47

4

Introduction

This electronic Cash Register is designed to help you manage your business even more
efficiently and effectively.

Start-up is quick and easy. Customize the system according to your requirements by
taking advantage of the numerous programmable options.

Detailed financial and management reports will provide you with the information you need
to know to maximize your productivity.

Here are just a few of the Register’s many valuable features:

• 24 departments allow you to efficiently categorize your merchandize.

• 500 Price Look Up (PLU) allow for fast entry and registration of any item.

• 16 Cashier names and codes are programmable.

• Large 16 x 2 characters operator display and 11 x 1 characters customer display for

easy viewing.

• Automatic tax computation for 4 different tax rates, including ADD ON and VAT.

• Electronic Journal

• Periodic management reports provide up to date sales analysis, including hourly

report, end-of-day, weekly or monthly totals.

• Memory protection maintains financial records during power outage.

• Cash Register automatically prints date, time, cashier’s name, cash register and

receipt numbers and records the number of transactions on the receipt.

• Training mode available for trainees.

• Customize the fully programmable keyboard to your requirements.

• Optional interfaces, PC programming, memory expansion and the connection of a wide

array of peripheral devices broaden the possibilities of your Cash Register.

• Inter-register communication with up to 25 Cash Registers.

5

1. Before Starting Operations

1.1 External View

Operator Display

Printer Cover

Receipt

Printer Cover Lock

Waiter Lock

Drawer Lock

1.2 Displays

Customer

AMOUNT

Customer
Display

Control Lock
ON/OFF Switch
Keyboard

Cash Drawer

1 line 11 characters 7 Segment Display (VFD)

19.00

Operator

2 lines 16 characters Display (LCD)
display:
PLU’s, Menus, Departments name or No.
Price shift level 1 or 2
1st to 3rd Direct key shift levels

drinks 1 1
2 X 3.78

Amount, Sub Total, Total, Change Due
Quantity

6

1.3 General Precautions

• In case of malfunction do not repair the Cash Register by yourself. Please contact your
nearest dealer or sales person.

• Do not insert any metal objects such as screwdriver, paper clips etc. into your Cash
Register. This may damage your Cash Register or subject you to electrical shocks.

• Clean your Cash Register from time to time with a soft, dry or slightly damp cloth.

• Never use water or any volatile chemicals, such as benzene for cleaning. This may

damage your Cash Register.

1.4 Printer Precautions

• Never use the printer without a ribbon or without paper rolls.

• Do not pull the paper out during the printing process.

• Only use good quality paper free of wood pulp.

• Do not to attempt to move gears or the printing head by hand or with a screwdriver.

• Immediately install new paper rolls when ”paper-near-end” is indicated.

• Change the cassette ribbon as soon as the print becomes faint.

• Thermal sensitive paper is necessary for thermal printers. The thermal paper has to

weigh between 55 gr. and 72 gr. and have a thickness of 65 µm to 125 µm. Good print
quality will be achieved with middle sensitivity.

1.5 Setting up the Cash Register

• Make sure the local voltage corresponds with the voltage indications on the serial
number plate of your Cash Register.

• To assure a proper charge of the protection circuit, it is recommended that the Cash
Register is recharged several hours prior to use.

• Place the Cash Register conveniently close to a standard wall outlet.

2. Installing the Cash Register

• Plug your Cash Register into a standard electrical wall outlet with the ON/OFF switch in
OFF position.

• Activate the power ON/OFF switch to power up your Cash Register.

• Insert the OWP key into the control lock and turn it to position ”T” (train mode).

• Install the ribbon cassette and paper rolls. Follow the instructions on page 7.

• You can now use the Cash Register for simulated operations without affecting the

memory.

7

2.1 Installing paper rolls

Cut the edge Do not try to feed
to be fed straight the paper if it is
like this like this

this way

not this way

cut the paper here

2.2 Installing and replacing the ribbon cassette

1. Lift up and remove the printer
cover.

2. Load the paper rolls into their
respective receptacles. The end of
the paper roll must feed from
below.

3. Feed the end of the paper roll into
the paper entrance of the printer.
Press and hold the “Journal Feed“
key and feed enough paper so it
can be inserted into the slot of the
take-up reel. Wind two or three
turns of paper around the reel.

4. Now feed the end of the receipt
paper roll into the printer. Press
and hold the “Receipt Feed“ key to
pass the paper through the printer.

5. Feed the paper from below
through the paper slot of the
printer cover and reinstall the
printer cover.

To remove a paper roll, cut as shown
and feed out the cut-off paper with the
respective “PAPER FEED“ key.

1. Lift up and remove the printer cover.

2. Fit the left side clip of the ribbon
cassette into its receptacle of the
cassette holder and press down on the
cassette for a proper fit. To remove a
used ribbon cassette push it to the left
and lift it out.

3. Reinstall the printer cover.

8

2.3 Thermal printer

Fehler! Textmarke nicht definiert.

2.3.1 Insert thermal paper

1. Remove the printer cover.

2. Switch on cash register

3. Load the paper rolls into their respective receptacles. The end of the paper roll must
feed from below.

4. Cut the end of the paper roll

5. Feed the end of the paper roll into the paper entrance of the printer.
Paper entrance Cutter

Printer

paper is pulled in automatically and severed.

6. Close printer cover

Removing Paper Roles
Note: Only remove the paper by pressing the Receipt key !

2.4 Keyboard

The keyboard of the CR 655 Series consists of 64 keys which are freely programmable.
The flat keyboard with 128 keys is used in the CR 2500 Series and is freely programmable
as well.

9



CHARGE

C

RECEIPT

EL.

JOURNAL

GUEST

INVOICE

PLU

ENTER

REFUND

VOID

EC

CURSOR

TABLE
TRANS



# NS

X

TIME

7
4
1



CURSOR

INVOICE

REL

PLU

8
5
2

TAX

SHIFT

PLU

SHIFT

9
6
3

CLERK

I.D.

13

17

21

M

Q

U

1

A

5

E

9

Y

I

CARD

10

14

18

22

2

B

6

F

J

N

R

V

Z

SUB-

TOTAL

3

7

G

11

K

15

O

19

S

23

W

CHECK

4

D

8

H

12

L

16

P

20

T

24

X

CLEAR

0

00

.

TABLE #

CASH

Cover
Display
Keysheet

To change a keysheet, remove the cover no further then 5 cm from the Display.
You can place the cover over the display for easier handling.

Important: Do not remove the cover completely!

10

/

1
a

9
i

17
q

25
y

33 34 35 36 37 38 39 40

41 42 43 44 45 46 47 48

49 50 51 52 53 54 55 56

57 58 59 60 61 62 63 64

2
b

10
j

18
r

26
z

3
c

11
k

19
s

27

empty space

4
d

12
l

20
t

28

5
e

13
m

21
u

29 30 31 32

6
f

14
n

22
v

7
g

15
o

23
w

8
h

16
p

24
x

65 66 67 68 69 70 71 72

73 74 75 76 77 78 79 80

GUEST

INVOICE

+ % - %

REFUND

VOID

EC

PRICE

SHIFT

CHARGE

X

TIME

SHIFT

PLU

7 8 9
4 5 6
1 2 3

PLU

TAX

SHIFT

SEPARATE

INVOICE

PLU

ENTER

CLERK

I.D.

P/O R/A FCE



RECEIPT

RECEIPT

ON/OFF

EL.

JOURNAL

TABLE

TRANS



CURSOR

#

NS

REL CARD 1

SUB-

TOTAL

CURSOR

CARD 2

CHECK



CLEAR

0 00 .

TABLE # TABLE #

CASH CASH

11

2.5 Control Lock and Control Lock Keys

The control lock has six different positions for the various
operation modes of your Cash Register. Each of the keys provide
access to specific modes.

Control Lock
The following keys are included:
OP - Operator key for modes: L - R - X

OW - Owner key for modes: L - R - X - Z - P
OWP - Owner Program key for modes: L - R - X - Z - P - T

Key

Pos.

L

R

X

Z

P
T

Display Mode/Function

Sale Mode
Time: 13:45:46

X-REPORT 11
ACTIVE TABLE 00

Z-REPORT 11
ACTIVE TABLE 00

PROGRAM Program Mode

Train Mode Training Mode

Lock Mode

Turns off the Cash Register and disables all operations.
All data is maintained in the memory.

Registration Mode

Registration, Transaction Mode.
Used for all registrations and transactions.

Read Mode

Used to display and print reports at any time
without clearing the data.

Reset Mode

Used to print reports at any time
and clearing the data.

Used for any Cash Register programming.
Used for training new operators without registering the

simulated sales transactions.

12

2.6 Key Names and their Function

Key Label Key Name Function

0…9



PAPER







CURSOR

CURSOR

EL.

JOURNAL

CLEAR

VOID

REFUND

CLERK

I.D.
PLU
PLU

ENTER

1...80
PLU

SHIFT

TIME







EC

X

#

NS

Numeric Keys Entering amounts, quantities and programming.
Receipt Feed

Key
Cursor Key Up
Cursor Key

Down
Electronic

JOURNAL Key
CLEAR Key
Error Correct

Key
VOID Key Voids the transaction indicated by the cursor.

REFUND Key Used for refund transactions.
Clerk Sign-On

Key
Price-Look-Up

Key
PLU Enter Key Used to manually change a pre-set PLU price.
PLU/DEPT/

Menu Keys
PLU/Department

Shift Key
Multiplication/

Time Key
No Sale Key

Advances the receipt paper.
Scrolling upwards through the PLU’s of a department or

through the transactions of an open table.
Scrolling downwards through the PLU’s of a department

or through the transactions of an open table
Used to print out transactions stored in the Electronic

Journal.
Clears incorrect entries before registration and stops the

error alarm.
Deletes the last registration immediately after

registration.

Used to enter a pre-set numeric clerk ID code.

Used to access pre-set PLU items.

Used to access pre-set PLU’s or free price entering.
Used to register an item of a department or a menu.

Used to switch shift levels for PLU’s and departments.

Used for multiplication and displaying of the current time.
Used to print a reference code number or open the cash

drawer.

SUB-

TOTAL

INVOICE

CHARGE

CARD 1, 2

Sub Total Key Displays the sub total during operations.

Used to print out a pro-forma invoice of a not yet

Check Key

Charge Key Used to finalize a registration on account.

Credit Card Keys Used to register payments made on credit cards.

finalized table.
Used to enable the printout of the guest check
(compulsory guest check).

13

Key Label Key Name Function

GUEST

INVOICE

CASH

TABLE #

REL

Tax

SHIFT

PRICE

SHIFT

SEPARATE

P/O

R/A

Guest Invoice
Key

Cash Key
Table Number

Key
Release Key

Tax Shift Key

Price Shift Key Used to shift to the 2nd price level.

Paid-Out Key Used for all cash paid out of the drawer.
Received-On-

Account
Separation Key Used to transfer an item from one table to another.

Must be pressed before finalization of a table.
Used to print additional text lines at the bottom of a
receipt.
Used for finalization of all registrations and transactions,
change due is shown in the display and the cash drawer
is opened.

Used to open and close a table.
Used to cancel PLU price and enter a new one.

Used to cancel a department chosen in error.
Used to shift to tax rat 2 e.g. take-out and in-

house sales.

Used for all payments received in cash, by check or on
credit cards.

RECEIPT

ON/OFF

FCE

Direct Alphanumeric Name Programming

The Cash Register allows a direct programming of department, menu and PLU names,
logos etc. by using the keys 1...28.

The ”PLU SHIFT”
(direct key shift) key is used to switch to the capital letters in shift level 2 and special

characters in shift level 3.

Special Characters

Special characters can be programmed by using the hexadecimal codes (see character
code chart).

Receipt On/Off
Key

Foreign
Currency
Exchange Key

Used to switch receipt off/on.

Used to calculate in foreign currency.

14

2.7 Character Code Chart

A B C D E

Ñ Ò Ó Ô Õ Ö

0 1 2 3 4 5 6 7 8 9 A B C D E F

Space

2

0 1 2 3 4 5 6 7 8 9 : ; < = > ?

3

@

4

P Q R S T U V W X Y Z

5

` a b c d e f g h i j k l m n o

6

p q r s t u v w x y z

7
8

9
A
B
C
D

° ± ² ³ ´ µ ¶ · ¸ ¹ º » ¼ ½ ¾ ¿

À Á Â Ã Ä Å Æ Ç È É Ê Ë Ì Í Î Ï



"

!

¡ ¢ £ ¤ ¥ ¦ § ¨ © ª « ¬ - ® ¯

# $ % & ‘ ( ) * + , - . /

F G H I J K L M N O

[ \ ] ^ _

{ | } ~ Ä

I II III

× Ø Ù Ú Û Ü İ Þ ß

↑ ↓

à á â ã ä å æ ç è é ê ë ì í î ï

E

ð

F

Hexadecimal codes are used in shift level 3.
For entering digits 0...9 use numeric keys 0...9.
For hexadecimal codes A...F use the direct keys 1...6.

Example: Character ”A” = 41 (numeric keys 4, 1)
Character ”O” = 4F (numeric key 4, direct key 6

ñ ò ó ô õ ö ÷ ø ù ú û ü ý þ ÿ

Western Europe

15