Quorion CR 20 User Manual

User Manual

Electronic Cash Register

CR 20

Dear valued customer!

On behalf of our proud company we wish to welcome you to the QUORION family of fine business machines. We sincerely hope you will appreciate the many benefits of being associated with a distinguished product name that represents both quality and commitment to customer satisfaction.

The QUORION CR 20 is fully customizable and yet simple to operate. Users can easily adapt it to any type of retail/scanning or hospitality system. Moreover, our dynamic software generates a compatible environment for a wide array of peripheral devices. It is exactly this versatility and quality that has made us successful among our multinational customers.

It is therefore with great pride that we look forward to continuing our close collaboration with our customers.

Your QUORION Team

Index

1. Safety Precautions .................................................................................. 5

2. General information ................................................................................. 6

2.1 Technical data ....................................................................................................................... 6

2.2 Components .......................................................................................................................... 7

2.3 Thermal printer ...................................................................................................................... 8

2.3.1 Paper Insertion ................................................................................................................. 8

2.4 Switch ON / OFF cash register ............................................................................................. 9

2.4.1 Operating modes .............................................................................................................. 9

2.5 Interfaces ............................................................................................................................. 10

2.5.1 Pin Assignment .............................................................................................................. 10

2.5.2 Connection to PC ........................................................................................................... 11

2.5.3 Adapter Cable for RS232................................................................................................ 12

2.6 Keyboard ............................................................................................................................. 13

2.6.1 Names of Keys and Their Function ............................................................................... 13

3. Getting Started ....................................................................................... 15

4. Sign in and Register .............................................................................. 15

4.1 Sign in a Clerk/Sales Person .............................................................................................. 15

4.2 Register a Department ........................................................................................................ 16

4.3 Register Pre-Programmed PLU’s ....................................................................................... 16

4.4 Enter a New Price ................................................................................................................ 16

4.5 Create a PLU during the Sale ............................................................................................. 17

4.6 Multiplication/Division ........................................................................................................ 18

4.7 Holding a Sale ..................................................................................................................... 19

4.8 Tendering in Local Currency .............................................................................................. 19

4.9 Tendering in Foreign Currency .......................................................................................... 20

4.10 Receipt On/Off and Receipt Copy .................................................................................... 20

4.11 Time and Date .................................................................................................................... 20

4.12 No Sale / Open Drawer ...................................................................................................... 20

5. Corrections ............................................................................................ 21

5.1 Clearing of Inputs and Error Messages ............................................................................. 21

5.2 Error correction ................................................................................................................... 21

5.3 Void Function ...................................................................................................................... 21

5.4 Refund.................................................................................................................................. 22

5.5 Transaction Refund ............................................................................................................. 22

5.6 Transaction Cancel ............................................................................................................. 23

5.7 Tender Correction ............................................................................................................... 23

6. Discounts, RA and PO ........................................................................... 23

6.1 Percentage Discount/Surcharge ........................................................................................ 23

6.2 Amount Discount/Surcharge .............................................................................................. 24

6.3 Received on Account / Paid Out ........................................................................................ 24

7. Using Shift Levels .................................................................................. 25

7.1 PLU/Department Shift ......................................................................................................... 25

7.2 Price Shift ............................................................................................................................ 25

7.3 Tax Shift ............................................................................................................................... 25

8. Reports ................................................................................................... 26

8.1 System Reports ................................................................................................................... 26

8.2 User Reports........................................................................................................................ 27

8.3 Electronic Journal ............................................................................................................... 29

8.3.1 Text Format ..................................................................................................................... 29

8.3.2 Binary Format ................................................................................................................. 30

9. Programming ......................................................................................... 30

9.1 Programming of Date and Time ......................................................................................... 30

9.2 Easy PLU Programming...................................................................................................... 31

9.3 File Programming ................................................................................................................ 32

9.4 Program Version and Test Routines .................................................................................. 33

10. Training Mode ...................................................................................... 34

11. Instructions for Use ............................................................................. 34

11.1 Power Supply and Interfaces ........................................................................................... 34

11.2 Service and Maintenance .................................................................................................. 34

12. Information on the Electromagnetic Compatibility and Safety ......... 34

13. Accumulator (Battery) ......................................................................... 35

1. Safety Precautions

This section presents important information intended to ensure safe and effective use of the CR

20. Please read this section carefully and store it in an accessible location.

• Be sure the voltage of your main power net corresponds to the input voltage printed on the rating plate of the system. Do not connect power adapters from other manufacturers. Use this product only for its intended application. Improper usage may lead to equipment damage, fire, or shock.

• Be sure your power cable meets the relevant safety standards and includes a power-system ground terminal (PE terminal). Otherwise shock may result.

• Never attempt to stretch the cables to enable a connection. The power cable and DC cable must have adequate slack at all times during use.

• Do not connect to electrical outlets close to devices that generate voltage fluctuations or electrical noise. In particular, stay clear of devices that use large electric motors.

• Never insert or disconnect the power plug with wet hands. Doing so may result in severe shock.

• Always connect the DC cable before plugging the power cable into the wall outlet.

• When disconnecting the DC cable, hold it firmly at the connector area. Do not tug on the cable

itself.

• Never attempt to repair this product yourself. Improper repair work can be dangerous.

• Never disassemble or modify this product. Tampering with this product may result in injury, fire,

or electric shock.

• Be sure to set this unit on a firm, stable, horizontal surface. Product may break or cause injury if it falls.

• Keep the system away from all conditions, which may cause damage, fire or accidents: Direct sunlight, high temperature and humidity, extreme changes in temperature, heating and cooling equipment, or humidity, volatile materials, high levels of dust, vibration, and impact.

• Keep away any liquids from the system. If water or other liquid spills into the equipment, unplug the power cable immediately, and then contact your dealer for advice. Continued usage may lead to fire or shock.

• To prevent possible harm to the environment or human health please separate this product from other waste streams to ensure that it can be recycled in an environmentally sound manner. For more details on available collection facilities please contact your local dealer where you purchased this product.

2. General information

2.1 Technical data

Processor CPU 32 bit ARM 966E

Program Memory 1 MB FLASH ROM

Memory

Display

Keyboard Internal 36 keys

Printer Internal (2 versions)

Interfaces

Software

Data Memory 2 MB FLASH ROM Working Memory 96 kB SRAM (battery buffered)

Operator Display Numeric LCD with 12 character

Customer Display Numeric LCD with 12 character

1 x 57 mm thermal without cutter 2 x 38 mm thermal without cutter

Serial 2 x RS232-5V (RJ45)

Cash Drawer 1 x Device

USB 1 x Device Application Application software QMP-Lite based

Max. Number of PLU’s 5000 Max. Number of Departments 100 Max. Number of Clerks 8

Specifications

Max. Number of Sales Persons 8 Max. Number of Customer Reports 10 Dimensions (Lx W xH), incl. drawer XXX x XXX x XXX mm Weight, incl. drawer XX kg Recharge Power Supply 110 … 240 V Operating Temperature 5 … +45°C Storage Temperature -5 … +50°C

2.2 Components

Operator display

Keyboard (36 keys)

ON / OFF Key

Printer

Interfaces

Customer Display

2.3 Thermal printer

2.3.1 Paper Insertion

1. Turn the Cash Register on.

2. Using scissors cut the edge of the paper roll as shown below.

3. Open the printer cover.

4. Insert the paper roll with the correct direction.

6. Hold both edges of the paper and insert it straight into the paper funnel. The printer feeds and cuts the paper off automatically.

7. Close the printer cover.

To remove the paper roll, follow the steps below:

1. Turn on the Cash Register and open the printer cover.

2. Cut the paper off between printer and paper roll.

3. Remove the paper roll from the bottom housing.

4. Press the “FEED“key to remove the remaining paper.

Note: Do not pull out the remaining paper in the opposite direction of the paper feed!

LRXZMP

2.4 Switch ON / OFF cash register

To switch the cash register ON or OFF, please press and hold this button 3 seconds.

2.4.1 Operating modes

The operating modes control the operation of your Cash Register. There are six different modes for various functions. The selection of an operating mode can be done either by soft key on keyboard.

Soft key

The soft key alternating switches the modes L - R - X - Z - M - P. The access authority is realized by programming of special operator flags. See system option 221.

Mode Display Function

L R X Z

Off – machine switched off

– REG – Registration – all sales operations and registrations – – X – – X-Report – viewing and printing of all reports without clearing – – Z – – Z- Report – viewing and printing of all reports with clearing – MGR – Manager – all sales operations and registrations

– – P – – Programming – programming of all functions

– all functions with manager authority – easy programming

2.5 Interfaces

The CR 20 by default is equipped with 2xRS232, USB device. All RS232 interfaces support +5VDC on pin 9 as power supply for external devices like scanner, display, QuoriLog etc. The USB port is only prepared for PC communication. It is not to be used with USB devices, like memory sticks, scanners, printers etc

Location of the interfaces (rear view):

2.5.1 Pin Assignment

Power Supply

Cash Drawer

USB RS 232 Port 1

RS 232 Port 2

RS232 Ports 1: +5V DC (max. 0,5A) 2: RxD 3: TxD 4: DTR 5: GND 6: DSR 7: RTS 8: CTS

USB Host 1: VCC 2: USB N0 3: USB P0 4: GND

Cash Drawer 1: GND 2: Drawer 3: Sensor 4: Drawer + 5: n/a 6: GND

2.5.2 Connection to PC

The CR 20 can be connected to a PC for programming, reporting and back-office. QUORiON offers a small software tool, called QProg, for this purpose. The connection can be established via RS232, USB.

Connection via RS232

By default RS232 port 1 is prepared for PC communication with 57600 baud. Please note that you will probably need an adapter cable from the RJ45 connector of the CR 20 to DSUB-9 on PC (see chapter 2.5.3). If your PC does not have an RS232 port, you may use a Serial-to-USB converter.

For the RS232 connection you need a standard 9-pin cross wired cable with female DSUB connectors which have all signals connected.

PC (DSUB9 female) CR20 (DSUB9 female) VCC Pin 1 Pin 1 VCC

RxD Pin 2 Pin 2 RxD TxD Pin 3 Pin 3 TxD DTR Pin 4 Pin 4 DTR GND Pin 5 Pin 5 GND DSR Pin 6 Pin 6 DSR RTS Pin 7 Pin 7 RTS CTS Pin 8 Pin 8 CTS

-- Pin 9 Pin 9 - SHLD SHLD SHLD SHLD

Connection via USB

If you want to use USB, you need to install a driver on your PC first. This driver will create a virtual COM port in your Windows system. Please follow these steps to install:

• Switch on the CR 20

• Connect the cash register to the PC using a standard USB device cable

• Wait for the Windows message “New hardware found”

• Select the driver files “stmcdc.inf” and “usbser.sys” from your local drive

• The installation will now run automatically

Please note, that system parameter 1 in the cash register (PC port) has to be re-programmed to 16 for USB communication. This will activate the USB communication, but de-activate RS232 for PC. The communication between PC and CR 20 will run with 12 MBit/s (USB full speed).

2.5.3 Adapter Cable for RS232

To connect standard peripheral devices you will need an adapter cable from the RJ-interface of the CR 20 to the D-SUB connector of the external device. Connect the original cable of the device to the D-SUB connector of the adapter and put the other end of the adapter in the interface socket.

You can order the special adapter cable from your local QUORION dealer. If you want to make the connection yourself, please note the following specifications:

QMP (RJ45) CR20 (DSUB9 male) VCC Pin 1 Pin 1 --

RxD Pin 2 Pin 2 RxD TxD Pin 3 Pin 3 TxD DTR Pin 4 Pin 4 DTR GND Pin 5 Pin 5 GND DSR Pin 6 Pin 6 DSR RTS Pin 7 Pin 7 RTS CTS Pin 8 Pin 8 CTS Pin 9 VCC SHLD SHLD SHLD SHLD

2.6 Keyboard

0 9

RECEIPT





RECEIPT

R-X-Z-M-P





CURSOR

NEW

PRICE





CURSOR

PLU

TYPE

7 8 9

4 5 6

1 2 3

0 00 ,

2.6.1 Names of Keys and Their Function

CLERK

P/O

CLEAR

R/A

CAPS

SUB

TOTAL

HEX

- %

SYS

REFUND

VOID

DATE

TIME

CASH

ENTER

Key label Key name Key function

Numeric Keys - used for entering numbers



Receipt Feed - advances the receipt paper

CLEAR

Clear

- clears incorrect entries and stops the error alarm

Error Correction

- deletes the last registration

VOID

Void - voids a previously entered transaction

Clerk

Clerk - used to enter a preset clerk ID numeric code no.

New

Price

PLU Price Entry - used to manually change a preset PLU price

CURSOR

on/off

CURSOR

TOTAL

Key Label Key Name Key Function

PLU

PLU - used to access preset PLU items

Department - used to enter items to the respective departments

Received on Account - used to record payments to the drawer

Paid Out - used to record payments out from the drawer

+ %

Percent Plus - used to add percentage values to the total

- %

Percent Minus - used to deduct percentage values from the total

( - )

Coupon Key - used to deduct fixed amounts from the total

SUB

No Sale - prints a reference number / opens the cash drawer

Sub Total

- calculates sub total

- prints out receipt copy if no receipt opened

CASH

Cash Payment

- used to tender payments in cash

Check

Check Payment - used to tender payments in check

Card

Card Payment - used to tender payments in card

Shift

Shift Key

FCE

Hold

Foreign Currency Exchange

Receipt Hold - temporarily holds a sale to be recalled later

- shift department key levels

- shift PLU key levels

- calculate amounts in foreign currency

Receipt

Receipt On/Off - receipt printer can be switched on or off





Scroll Cursor - used to scroll the display selection by one line

3. Getting Started

Place the CR 20 on a stable or even surface. Use it only within the operating temperature range (see technical data) and protect it from splashes and high humidity.

The CR 20 come with an external power supply. First, please check if the specifications printed on the label fit your local voltage. If so, connect the power pack to the CR 20. The power plug is at the rear next to the interfaces. Now connect the power supply with the power circuit and turn on the CR 20 with the main switch.

The CR 20 will now load the operating system and automatically launch the cash register program. You may immediately start working with your new system.

4. Sign in and Register

4.1 Sign in a Clerk/Sales Person

A clerk is the person who is working on the point-of-sale and performing registrations. Before starting any transaction, it is necessary to sign in a clerk. Now all sales and actions can be assigned to each single clerk in the reports. Furthermore, it is possible to define individual access rights for each clerk (e.g. for refund or program modifications).

Sales persons are employees who do not work directly at the but their sales data should also be saved in the reports. This can be used to calculate commissions, for instance.

To sign in a clerk or sales person you may use either a Dallas-Key or the keyboard. The key has the advantage of security, because each key is unique and cannot be duplicated. To sign in, simply place your key on the respective magnetic lock. As long as the key is attached, you are logged into the system. If you remove the key, you will automatically log out. The CR 20 is blocked until a clerk signs in again.

To sign in with the keyboard it is necessary to have a dedicated clerk button on the keyboard. If you push this key, you will see a list of all programmed clerks. Use the scroll keys or enter a number to select a certain clerk. Alternatively, you may also enter the clerk number directly on the clerk button or define a dedicated key for each clerk. Depending on the programming, it may be necessary to enter an additional code number to sign in.

Example:

Clerk

Enter

code number

Clerk

2 1

4.2 Register a Department

Department keys may be used either to enter free prices or to select PLU’s from a list. If you press a department key without entry, you will see a list with all PLU’s which are linked to that department. Use the scroll keys or enter a number to select a certain PLU from that list.

If you wish to register an undefined price for a department, just enter the price with the numeric keys and press the respective department key.

Example: Register 2.00 EUR in department 3:

CUSTOMER LOGO

1 Department 2,00

---------------------------

1 Total 2,00

CASH 2,00

4.3 Register Pre-Programmed PLU’s

Pre-programmed PLU’s are registered by entering the respective number on the PLU key. The preprogrammed price and the description are now read from memory. Alternatively, you may also program direct keys for certain PLU’s on the keyboard. You only need to press one key for registering a PLU.

If you are working with scan codes, you may either enter the code number by keyboard or use a barcode scanner. In that case, you do not need to press any additional key – the PLU will be registered directly.

Example: Register PLU number 123:

1 PLU23 5,00

---------------------------

1 Total 5,00

CUSTOMER LOGO

Cash 5,00

4.4 Enter a New Price

It is possible to change the price of a PLU for a transaction. Simply enter the new price and press the key “New price” before entering the PLU. This is valid for both scanning as well as manual entry.

Example: Register PLU number 1 with new price of 2.00 EUR:

PLU

New

price

PLU

5 1

2 1

4.5 Create a PLU during the Sale

Occasionally, a clerk may have to enter a new item, which has not been programmed in the data base of the POS. If this happens, the CR 20 / QTouch2 will automatically prompt you to create this item. Press the “Sub total” key to confirm or the “Clear” key to exit the prompt.

Once confirmed the CR 20 will ask you for the price. Upon entry of the price, press the “Sub total” key again to confirm. Then enter the department to which the PLU is linked and press Subtotal to confirm.

If the system has been programmed to allow for the creation of new PLU names during registration, you will be asked to enter a name for the PLU. Alternatively, the PLU will assume the name of the department that it is linked to.

After confirmation with the Subtotal key the new PLU will be stored in memory for future transactions.

Example: Create PLU number 123 – Coke – with price of 1.50 EUR, linked to department 3:

If the PLU is not yet programmed, you will be prompted to create it now:

1. Confirm and enter the price:

Sub

total

2. Enter the department link:

Sub

3. Enter the PLU name via keyboard (depends on programming):

total

PLU

Sub

total

Sub

total

4.6 Multiplication/Division

X 5

2 X 3

5 3 X 5

Instead of pressing the same item repeatedly, you may use the “Multiplication” key. First, enter the quantity to be rung up, followed by the “Multiplication” key and then the item.

Depending on the programming, the “Multiplication” key can also be used for division. First enter the numerator and press the “Multiplication” key. Now enter the divider and press “Multiplication” again. Finally, select the corresponding PLU or department.

Example: Register 5 x 3.50 EUR in department 1:

CUSTOMER LOGO

5 Department 1 17,50 3 PLU 25 3,00 3 4912345678901 3,00

0.2 PLU 2 1,20

---------------------------

11.2 Total 24,70

Cash 24,70

Example: Register 3 x PLU 25:

Example: Register 3 x the scan code 4912345678901:

Scan

Example: Register 1/5 of PLU 2:

4912345678901

PLU

4.7 Holding a Sale

The Hold function is used to temporary save an open receipt, e.g. because a customer has to stop the registration of his items and you wish to tend on the next customer. Press the “Hold” key to save the open receipt. By pressing the “Hold” key again and the old receipt will be recalled.

Please note that all transactions on hold must be closed before a Z-report can be performed!

HOLD

4.8 Tendering in Local Currency

CUSTOMER LOGO

1 PLU 1 0,10

---------------------------

1 On Hold 0,10

CUSTOMER LOGO

1 Recall 0,10

1 PLU 2 0,20

---------------------------

2 Total 0,30

Cash 0,30

Any sale will be closed by entering a payment media key. There are keys for various tenders programmed on the keyboard, usually CASH, CHECK and CARD. Additional tenders may be programmed if necessary.

It is recommended to press the “Subtotal” key before tendering, to have the possibility to check the subtotal and to enter the tendered amount. The CR 20 will then automatically calculate the change owed to the customer.

Example: 1.00 Euro CASH payment:

Sub

total

Generally, it is also possible to split the subtotal to different tenders. After each tender the CR 20 will show the short amount on the display.

Example: 1.00 Euro CARD payment, short CASH payment:

CASH

CUSTOMER LOGO

2 Cola 0,40 0,80

---------------------------

2 Total 0,80

Tendered 1,00

Cash 0,80

Change -0,20

Sub

total

CARD

CASH

Number: 123

2 1

4.9 Tendering in Foreign Currency

In addition to the local currency the CR 20 can operate with different foreign currencies, which are saved separately in the reports.

Just press the “FCE” key instead of Subtotal to convert the total amount in a pre-programmed foreign currency. On the display the new amount in foreign currency will now appear. Select a tender as described above and the change amount will be calculated either in local or in foreign currency, depending on programming.

Example: 1.00 Dollar CASH payment:

CUSTOMER LOGO

2 Cola 0,40 0,80

---------------------------

2 Total 0,80

USD Tendered 1,00

Cash $0,96

EUR Change -0,03

FCE

CASH

4.10 Receipt On/Off and Receipt Copy

If a receipt does not have to be printed at all, you may switch off the receipt printer by pressing the “Receipt on/off” key. To reactivate the printer, simply press the “Receipt on/off” key again. In any case you can print a receipt copy by pressing the “Sub total” key after a sale.

4.11 Time and Date

If all receipts are closed, you can view the current time and date in the display by pressing the “Multiplication” key. Depending on the programming this information will be shown automatically after a certain time has passed. All models with graphical display can also show a programmable customer logo.

4.12 No Sale / Open Drawer

The No Sale function allows you to open the cash drawer without registering a sale. You can check the number of times a No Sale function has been performed in the reports.

The “No sale” key can also be used as a reference key. To print a specific reference number on a receipt, enter the reference number and press the “No sale” key.

Example: Enter reference number 123:

CUSTOMER LOGO

1 PLU 1 0,10

---------------------------

1 Total 0,10

Cash 0,10

sale

5 3

5. Corrections

5.1 Clearing of Inputs and Error Messages

To erase an incorrect entry not yet registered, and to clear any error messages just press the “Clear” key.

CLEAR

5.2 Error correction

The “Error Correct” key (EC) is used to clear the last item immediately. Alternatively you may use the scroll keys to select another item from the actual receipt for voiding.



CURSOR

Select

item

CUSTOMER LOGO

1 PLU 1 0,10 1 PLU 2 0,20 EC

-1 PLU2 -0,20

---------------------------

1 Total 0,10

Cash 0,10

5.3 Void Function

The “Void” function is used to clear certain items from the current receipt. First press the “Void” key and then enter the item which should be cleared. You can also use a barcode scanner to enter the item number.

Example: Void PLU with scan code 4912345678901:

Scan

VOID

Example: Void 3.50 EUR from department 1. Please note that only those amounts can be voided,

which were previously entered.

4912345678901

1 PLU 1 0,10 1 PLU 2 0,20 VOID

-1 PLU1 -0,10

---------------------------

1 Total 0,20

Cash 0,20

CUSTOMER LOGO

VOID

5.4 Refund

5 3

A refund is used to return previously sold items. The PLU’s will be added to the stock and the money is returned to the customer. The turnover in the reports will be corrected.

To refund an item, press the “Refund” key first and then the item to be returned. The “Refund” key has to be pressed before each item, if more than one item is being returned. After refund the receipt can be continued with normal sales or can be closed with a payment media.

Example: Refund of PLU 1 and 2:

Refund

Example: Exchange of PLU 1 and 2:

PLU

Refund

CUSTOMER LOGO

REFUND

-1 PLU 1 -0,10 REFUND

-1 PLU 2 -0,20

---------------------------

-2 Total -0,30

Cash -0,30

PLU

Refund

Example: Refund of 3.50 EUR from department 1:

Refund

PLU

5.5 Transaction Refund

The function “Transaction refund” operates just as the “Refund” function. The difference is that the does not automatically return to normal sales mode after each item, but stays in refund mode until you finish the receipt with a payment.

Press first the key “Transaction Refund” and then enter all items which should be returned. Please note that it is not possible to switch into normal sales mode.

Example: Refund of PLU 1, 2 and 3:

Trans-

refund

PLU

5.6 Transaction Cancel

The “Transaction cancel” is used to void a complete receipt before it is finalized with a payment. Simply press the key “Transaction cancel” to automatically void all items from the current receipt.

5.7 Tender Correction

With the function “Tender Correction” you may change any amount from one payment media to another.

First press the key “Tender Correction”, enter the desired amount and then select the payment media from which this amount should be rebooked. Now, the amount is opened again and can be assigned to any other payment. It is also possible to split the amount to more than one payment media.

Example: Rebook 5.00 EUR from CASH to CARD:

CUSTOMER LOGO

Tender correction

Cash -5,00 Card 5,00

Tender

correct.

CASH

CARD

6. Discounts, RA and PO

6.1 Percentage Discount/Surcharge

Discounts are price deductions on single items or on the sub total of the receipt. To enter a discount, first ring up the item, then enter the discount percentage and press the “%(-)” key. If the discount should be valid for the entire receipt, press the “Subtotal” key first and then enter the percentage on “%(-)” key.

Likewise discounting items is also possible to order surcharges. In that case please use the function “%(+)”.

In both cases the percentage values can be preprogrammed to avoid mistakes and manipulation. Furthermore, it is possible to block single or subtotal discounts and to set maximum limits.

Example: Percentage discount of 10% to PLU 2:

CUSTOMER LOGO

1 PLU 1 10,00 1 PLU 2 5,00

-10% Rabatt -0,50

---------------------------

2 Total 14,50

Cash 14,50

PLU

% (–)

6.2 Amount Discount/Surcharge

Similarly, it is possible to use amount rebates. The only difference is that no percentages are calculated but rather total amounts such as coupons are subtracted/added.

Enter the amount directly after the item or the subtotal and press the “(-)” or “(+)” key to subtract or add the entered amount from/to the actual price. Amount discounts and surcharges can be pre-programmed or blocked in the same way as percentage rebates.

Example: Discount a pre-programmed COUPON amount from the total:

CUSTOMER LOGO

1 PLU 1 10,00 1 PLU 2 5,00 COUPON -1,00

---------------------------

2 Total 14,00

Cash 14,00

PLU

Sub

total

(–)

CASH

6.3 Received on Account / Paid Out

Cash can be paid out of the cash drawer for special purposes, such as petty cash, etc. This is referred to as a “Paid Out” (PO). Conversely, cash can also be added to the cash drawer. This transaction is known as “Received on Account” (RA). Adding more cash to the cash drawer is another example of “Received on Account”.

In both cases enter the amount first and then press either the key “RA” or “PO”. Depending on the programming of the the operation will be automatically finalized with the Cash key or can be continued as a normal receipt.

Example: 25.00 EUR Received on account:

Example: 25.00 EUR Paid out:

CUSTOMER LOGO

R.A. 25,00

CUSTOMER LOGO

P.O. 25,00

7. Using Shift Levels

7.1 PLU/Department Shift

The PLU/department shift is a preset function to switch all article- and department keys to a second level. This is done by adding a pre-programmed offset to the actual PLU or department number. Please note that the shift is valid for the very next item, it will be automatically reset after entry. It is also possible to block the shift for either PLU’s or departments.

7.2 Price Shift

The CR 20 allows for more than one sales price for each PLU. This is a useful function for special occasions, such as Happy Hour or item promotions. You may program an automatic price shift based on a time period or manually change the price shift via key entry.

First select the price level by pressing the corresponding key. Then, enter the PLU. Depending on the programming the price level will be reset automatically after an item, a transaction or not at all. In that case you must reset the price level manually by choosing another keyboard level.

By using price levels it is also possible to realize tax shifts. In such a case the second price level has the same price but a different tax rate.

Example: Shift to price level 2 and register PLU 1:

Price

level 2

PLU

7.3 Tax Shift

As an alternative to the tax shift via price levels, there is a preset function to activate or deactivate certain tax rates directly.

Just press the corresponding “Tax” key to activate or deactivate a certain tax rate. Depending on the programming the tax shift will be reset

automatically after an item, a transaction, or not at all. In that case you must reset the tax manually by pressing the respective tax key again.

Example: Shift to tax 3 and register PLU 1:

Tax

shift 3

PLU

CUSTOMER LOGO

1 PLU 1 10,00

---------------------------

1 Total 10,00

Tax 3 1,00

Cash 10,00





8. Reports

The CR 20 offer a wide range of reports to collect and monitor your sales data. All functions of the system have their own report memory in four periods. They can be checked separately as system reports or combined as free programmable user reports. The report memory of each function does not only contain the total sum, but also information about clerks and time periods.

All reports can be performed as X or Z. Both types contain the same information. The X-report can be printed as a temporary report at any time, because the report data will not be cleared. The Z-report is a final report – after printing the data, the report memory will be cleared.

8.1 System Reports

Each function of the has its own system report, which is permanent in the software. Depending on the configuration, this report can contain different information such as customer count, quantity, and amount.

If you press the key “SYS” in mode X or Z you will receive a list of all available system reports. Now, you can select one report with the cursor keys and confirm by pressing “SYS” again. Alternatively, you may also enter the number of a system report directly on the “SYS” key.

Please note the programming of the system keys. By default the “SYS” key is located on the key “(–) Coupon”.

Flowchart:

(-)

CODE

(-)

The following system reports are available:

1 Total Sales 2 Groups 3 Departments 4 Articles 5 Tax Totals 6 Tendering Functions 7 Drawer Totals 8 PO and RA 9 Discount Functions 10 Corrections 11 Foreign Currencies 12 Special Itemizers 13 Stock Control

8.2 User Reports

CUSTOMER LOGO

System Report

---------------------------

Period 1: Standard

---------------------------

Departments

--------------------------Dept 1 CCount 1 Quantity 2 Amount 10,00 Dept 2 CCount 3 Quantity 5 Amount 25,00

--------------------------X-Counter :000001

---------------------------

User reports are freely programmable report lists containing several system reports. Hence, you have the possibility to create your individual reports. While programming the POS, you can define what data should be printed in the “Daily Report”, for instance. Later you only need to call one user report instead of manually selecting several different system reports.

If you press the key “ENTER” in mode X or Z you will receive a list of all available user reports. Now, you can select one report with the cursor keys and confirm by pressing “ENTER” again. Alternatively, you may also enter the number of a system report directly on the “ENTER” key.

Please note the programming of the system keys. By default the “ENTER” key is located on the “Cash” key.





Flowchart:

CODE

The following user reports are pre-programmed:

1 Clerk Report 2 All Clerk Report 3 Daily Report 4 Weekly Report 5 Open Table Report 6 Daily Dept/PLU 7 Weekly Dept/PLU 8 Monthly Report 9 Time Zone Report 10 Day of the Week Report

You can define up to 99 different user reports with each up to 38 system report entries.

Generally it is recommended to use the user reports for normal report printing instead of single system reports.

CASH

ENTER

CASH

ENTER

CUSTOMER LOGO

Daily Report

---------------------------

Total Sales

--------------------------Total Sales CCount 1 Quantity 2 Amount 10,00

---------------------------

Groups

--------------------------Group 1 CCount 1 Quantity 2 Amount 10,00

---------------------------

Tax Totals

--------------------------16% Tax 1 Gross 10,00 Taxable 8,62 Tax 1,38

---------------------------

Tendering Function

--------------------------Cash CCount 1 Amount 10,00

---------------------------

Drawer Totals

--------------------------Cash in Drawer Amount 10,00

--------------------------X-Counter :000001-0001

---------------------------

0 1 0

3 1 0

8.3 Electronic Journal

The Electronic journal will log all operations of the by storing a copy of each receipt printout. Depending on the programming you can do this either in binary or in ASCII text format.

If you press the key “ENTER” in mode X or Z you will receive a list of all available user reports. Scrolling to the end of the list, you will find the entry “Electronic journal”. If you select this and confirm with “ENTER”, a copy of the last receipt will be printed.

Alternatively, you may also enter one of the following numbers directly on the “ENTER” key to access the electronic journal:

• 101 – Print out the last receipt only.

• n X 101 – Print out the last n receipts.

• 0 X 101 – Print out the complete journal. If done in Z-mode, the journal will be cleared.

• 102 – Clear the electronic journal without printing (only in Z).

• 103 – Only for PC! The journal data are saved in a special csv-format.

• 104 – Print out the receipts of the active clerk only.

Please note the programming of the system keys. By default the “ENTER” key is located on the “Cash” key.

Examples: Print out the last receipt:

Print out the last 3 receipts:

Print out the complete journal:

8.3.1 Text Format

The Electronic journal is saved in normal text format. Journal data, saved in text format, can only be displayed and printed going backwards, beginning with the last receipt. Searching for a certain receipt number is not possible. The format of the printout depends on the programming. It is therefore possible to print out the journal in two or more columns to save paper. The text format is suitable for recording all transactions and reports as well as for controlling or exporting data to other applications.

CASH

ENTER

CASH

ENTER

CASH

ENTER

8.3.2 Binary Format

The Electronic journal is saved in binary format. Any receipt can be recalled by number for controlling purposes or print out. Please note that only sales receipts are saved. The increasing receipt number is used as reference to navigate through the journal. Reports and programming are not saved in the binary electronic journal.

To recall the last receipt, press the keys “PAGE UP” or “CURSOR UP” in mode R or M. Using the keys “PAGE DOWN” or “CURSOR DOWN” you receive the first receipt. If you want to view a certain receipt, just enter the receipt number before pressing “PAGE UP” or “CURSOR UP”. After the initial recall you may use the scroll keys to navigate through the journal entries.

If you are in manager mode (M), you can print out a copy of the activated receipt by pressing the “Subtotal” key. If you print a copy of a table invoice, the endorsement message will be added automatically.

Example: Search receipt number 15 and print out a copy:



PAGE

Sub

total

9. Programming

The programming of the CR 20 is classified in two parts: configuration and file programming. First the requested functions must be activated in the configuration. This will allocate the memory for each function. Then the pre-configured functions can be filled with user data in the programming. Please note that the configuration can only be done by PC with the software QProg. It is not possible to configure the systems directly. However, the file programming can be done directly in X, Z or P mode. All functions, which were configured before, can be programmed.

This manual only gives a general overview of the programming. If you have further questions please check our website www.quorion.de for special programming manuals or ask your local QUORION dealer. He will gladly help you.

9.1 Programming of Date and Time

Programming the date and time is achieved in mode P, using the system keys “DATE” and “TIME”. By default you will find it on the function keys “Table Split” and “Invoice” at QTouch2 or “CARD” at CR 20 series.

Enter the date in the format DDMMYYYY and confirm with the “DATE” key. The new date will be activated immediately.

Enter the time in the format HHMM and confirm with the “TIME” key. The new time will be activated immediately.

Example: Set new time 8:00 (only in P):

CARD

TIME

9.2 Easy PLU Programming

The easy programming of PLU’s is done in manager mode (M) only. To program a PLU enter the code number of the data field you want to change and confirm with the “Subtotal” key. The following codes are available:

1 Sales Price 2 Cost Price 3 Description 4 Description 2 5 Department Link 6 Add Stock 7 Subtract Stock 8 Minimum Stock

After selecting a data field, enter the new value, confirm it by pressing “Subtotal” again, and choose a PLU to be programmed. This can be done either by pressing a direct PLU key or by entering the number on the “PLU” key. If you want to continue programming articles, you may repeat the same steps. To finish the programming mode press the key “Subtotal” without entry.

Flowchart:

CODE

Example: Change price of PLU 5 to 2.00 EUR:

Example: Change description of PLU 5 to ABC:

Example: Add 10 pieces to stock of PLU 5:

Sub

total

Sub

total

Sub

total

VALUE

Sub

total

Sub

total

RECORD

Sub

total

PLU

Sub

total

PLU

Sub

total

Sub

total

9.3 File Programming

Start programming either by entering the file number directly on the “TYPE” key or by pressing the “TYPE” key without entry and selecting the file from the programming window. At the end of each line the file number is shown in brackets for reference.

Please note that files, which are not activated in the configuration, will not be shown. The following files are available:

1 Parameters 30 User Reports 2 Options 31 3 Time Zones 32 4 Day of Week Zones 33 5 Day of Month Zones 34 6 Date Zones 36 7 Receipt Header 38 8 Receipt Trailer 39 Keyboard 1 9 Slip Header 40 10 Slip Trailer 41 11 General Texts 42 12 Error Messages 43 13 General Messages 44 Special Itemizers 14 Day Descriptors 45 15 Month Descriptors 46 16 Counters 47 17 Total Sales 48 18 Groups 49 19 Departments 97 20 PLU 98 Password 21 Tax 99 22 Clerks 200 23 Salespersons 201 24 Tenders 202 25 Drawers 205 26 PO/RA 206 27 Discounts 210 28 Corrections 305 Print program version 29 Foreign Currencies 306 Init printer logo

When the file has been selected, the first record will automatically be displayed. You can jump to another record by entering the record number on the “Multiplication” key. Pressing the “X” key without entry will select the next record.

The data field to be programmed can be selected by the cursor keys “PAGE UP”, “CURSOR UP”, “PAGE DOWN”, “CURSOR DOWN”. When the field is selected just input the new data and confirm with “ENTER”. When a field was modified, the new programming is automatically printed.

If you want to continue programming files, you may repeat the same steps. To finish the programming mode press the key “TYPE” without entry.

Flowchart:



0 3





TYPE





CODE

Example: Change tax rate 1 to 9.00 %:

PLU

TYPE

PLU

TYPE

RECORD

CURSOR

9.4 Program Version and Test Routines

The CR 20 have a set of test routines built-in to check certain hardware components and receive information about the installed drivers and software version.

Enter the test number in mode P and confirm with the key “TYPE”. Please note the programming of the system keys. By default the “TYPE” key is located on the key “PLU”.

The following test routines are available:

302 Display Test 305 Print out Program Version 306 Init printer 400 Transaction Test Direct Sale 401 Transaction Test Tables

Example: Print out the actual software version (only in P mode):

VALUE

--------------------------F: 1v-WE P: G0091009 C: CR 20 RAM: 8192K SERIAL#: 1234567 MAC: 00 16 4B 00 01 0D

---------------------------

CASH

ENTER

CASH

ENTER

PLU

TYPE

PLU

TYPE

PLU

TYPE

10. Training Mode

The training mode is used to test all functions of the CR 20 without adding the turnover to the reports. The report memory will not be changed and all counters remain constant. Please note that in this mode all receipts will be automatically marked as „Training”.

In order to access the training mode, a pre-programmed training clerk must be signed-in. Training mode will remain activated until a new clerk is assigned. You will have full access to all registration and programming functions for testing and training purposes.

11. Instructions for Use

11.1 Power Supply and Interfaces

Please use the delivered power supply for the CR 20 only. The usage of other power supplies may damage your system. No liability is accepted for such damages.

The interface connections should only be plugged if the system is switched off. Please note also the maximum cable lengths of 5 meters for USB and 15 meters for RS232.

11.2 Service and Maintenance

The CR 20 do not contain any components, which can be serviced or repaired by the user. Please have all maintenance performed by a qualified QUORION dealer. Unauthorized manipulations may lead to a loss of warranty.

12. Information on the Electromagnetic Compatibility and Safety

CE Conformance

This QUORiON cash register conforms to the European Community’s EMV 2004/108 directive. The cash register fulfills the following technical European requirements:

• EN 55022: “Norm values and measuring procedures for radio interference properties

• EN 55024: “Norm values and measuring procedures for the interference resistance

• EN 60950: “Security measurements for the installation of IT“

A "conformance explanation" in accordance with the directives and standards cited on top has been delivered and can be reviewed with

QUORiON Data Systems GmbH An der Klinge 6 99195 Erfurt (Email: rd@quorion.de; web: www.quorion.de)

characteristics of information technology devices“ properties characteristics of information technology devices“

REMARK: If the cash register is installed in a system with other devices and components, all other devices and components must each show EMV conformance to the norm. According to the EMV 2004/108 directive as well as EC and national laws, the system integrator is responsible to ensure that the built system complies with regulations

Power Cord Exchange

The power cord can only be exchanged by a certified technician. The same type of cord has to be used.

13. Accumulator (Battery)

The cash register is equipped with a battery 12V (0,8Ah).

1. The maximum battery charge is reached after 4 hours of recharge time.

2. The capacity is sufficient for normal operation anywhere from 3 to 8 hours, depending upon quantity and size of printed receipts (Standard: 5h with 60 receipts, 15 lines each in turn with 16 characters).

3. The display-message “Battery Low“ indicates, when the end of the normal operating time is reached.

4. With the display-message “Battery End” the cash register automatically shut down at the end of the reserve operating time.

5. Forced shut down due to low battery power protects the battery from being completely discharged (see diagram).

6. At the end of the reserve operating time (roughly 0,5 hours) it is possible to turn the cash register back on after it has been turned off and recharged for 10-30 minutes.

7. Cash register operation is permitted during recharging. Although the recharge time will of course be longer. The letter “L” in the battery status display “Battery 75% L” indicates the recharge process.

8. Recharge adapter:

Input: 100...240VAC / 50/60Hz Output: 24VDC / 1A Connection: Hollow plug 5,5mm x 2,5mm

1.50.417352 BA-englisch CR 20 QUORION CE (Stand: 12.10.09)

Quorion CR 20 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual