Quintum Technologies Tenor Call Relay 60 User Manual

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Tenor Call Relay 60

71 James Way Eatontown, NJ 07724 USA 1-877-SPEAK-IP 1-732-460-9000 1-732-544-9119 (fax)

Tenor and Quintum are registered trademarks. Call Relay SP, PacketSaver, Quintum Technologies, Inc., VoIP Made Easy, TASQ, SelectNet, and SelectNet Technology are trademarks of Quintum Technologies, Inc.

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About this Guide

What’s included? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Typographical Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Product Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Finding Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Chapter 1: Overview

What is Tenor® Call Relay 60? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Features and Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

State of the art Management system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Direct Connection Between VoIP Networks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

NATAccess™ supports all VoIP endpoints behind firewall . . . . . . . . . . . . . . . . . . . . . 1-4

Remove Unnecessary Call Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Voice Control Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

H.323 Gatekeeper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Session Initiation Protocol (SIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

H.323/SIP Signaling Translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Provides Load Balancing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

SNMP Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Call Relay 60 communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Easy Connect to Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Single Point of Network Interconnection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

PacketSaver™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Call Detail Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Network Administration and Accounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Call Relay 60 with Tenor MultiPath Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

Chapter 2: Hardware Components

Hardware Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Front Panel Connections and Reset/Diag Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Front Panel LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Back Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

DB-9 Serial RS-232 Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

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Voice/Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

LAN Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Physical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Chapter 3: Installation

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Pre-Installation Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Inspect Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Rack Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Connect to Ethernet LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Connect to PC Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Install Ground Cable (if required). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Power up the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Assign IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Load Software Upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Chapter 4: Getting Started with Configuration

Getting Started with Configuration/Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Tenor Configuration Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Tenor Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Command Line Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Chapter 5: System Alarms

Monitor Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

How to Read Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Valid Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

View Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Display all Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Display Active Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Display Alarm History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Chapter 6: Diagnostics/Maintenance

Before you Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Monitor LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Common Symptoms/Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Verify Unit Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Ping Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Monitor Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

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Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

General Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Restore Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Reset System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Change Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Change Unit Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

If you need Additional Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Warranty/Approvals

Documentation Notice

GLOSSARY

INDEX

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About this Guide

What’s included?

Typographical Conventions

Finding Help

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What’s included?

This product guide is divided into chapters; each chapter describes a specific topic. The following chapters are included:

• About this Guide: Describes what is included in the product guide, including typographical conventions.

• Chapter 1: Overview: Includes a general overview of the product, including features and how the Call Relay 60 product fits into your network.

• Chapter 2: Hardware Components: Hardware description.

• Chapter 3: Installation. Describes how to install the Call Relay 60 unit, including how to set the IP address.

• Chapter 4: Getting Started with Configuration. Includes information for accessing the Command Line Interface (CLI) and Tenor Configuration Manager.

• Chapter 5: System Alarms. Describes how to use the Alarm Manager and tells you how to view alarms via telnet session.

About this Guide

• Chapter 6: Diagnostic/Maintenance. Describes how to troubleshoot and monitor the health of the system.

• Warranty/Approvals

• Glossary

• Index

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Typographical Conventions

Product Guide Conventions

Certain typographical conventions are used throughout this product guide. See below.

• All commands you enter via keystrokes appear in bold (e.g., Press Enter or Press Ctrl-I).

• All text commands you enter via Telnet session or command line typing appear in italics (e.g., type active).

• All references appear in italics (i.e., Choose File> Open).

• There are three types of special text that are designed to reveal supplemental information: Note, Warning, and Caution. See below.

NOTE provides additional, helpful information. This information may tell you how to do a certain task or just be a reminder for how-to’s given in previous sections. (i.e., For a list of valid commands at any time, type ?)

A WARNING provides information about how to avoid harm to your VoIP equipment or other equipment. (i.e., Do not stack more than 4 units together.)

About this Guide

•A CAUTION provides information about how to avoid injury to yourself or to others. (i.e., Do not install the equipment during a lightning storm.)

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Finding Help

For additional help regarding configuration, see Chapter 4: Getting Started with Configura-

tion.

About this Guide

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Chapter 1: Overview

This chapter gives you a general overview of the Call Relay 60, including feature descriptions and capabilities.

Specifically, the following topics are covered:

Tenor Call Relay description

Features

Capabilities

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Chapter 1: Overview

What is Tenor® Call Relay 60?

The Call Relay 60 Session Border Controller is a stand-alone unit which acts as an inter-domain VoIP portal used to directly connect (over IP) one or more VoIP networks, supporting up to 60 simultaneous calls between networks. Call Relay 60 provides a single point for call control manage ment, administrative services, call accounting, and security. All calls are switched through multiple IP networks with just one single compression and decompression of the voice.

The unit connects with the IP network via 10/100 Mbps Ethernet connection; calls are transmitted through the Ethernet LAN and routed over the corporate WAN or internet. It routes the call accord ing to the parameters or defaults you have configured in the routing database.

Call Relay 60 features NATAccess, an intelligent network address translation technology. This enables a VoIP network with multiple H.323/SIP endpoints to operate behind firewalls equipped with Network Access Translation (NAT). NATAccess solves the problems commonly experienced when using H.323/SIP devices behind firewalls; it eliminates the need to place these endpoints in the “DMZ” or public IP domain, or to open the firewall to the point where serious security concerns are raised. Call Relay 60 enables enterprises to expand their VoIP networks to home offices, branch offices, customers, partners, and across the public Internet.

Figure 1-1 Call Relay 60

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Chapter 1: Overview

Features and Capabilities

State of the art Management system

The Call Relay 60 is managed by the Tenor Configuration Manager and Tenor Monitor. Through the Tenor Configuration Manager, you can configure all options. An easy-to-use Java-based installation process enables you to install the manager and start configuring within minutes. Through the Ten or Monitor, you can monitor the activity level and status of the system’s active calls, including alarms,

call detail records, etc. Both the Tenor Configuration Manager and Tenor Monitor provide compre hensive on-line help systems that are available at your fingertips.

In addition, you can configure the unit through the Command Line Interface (CLI). Through this simple telnet session, you can access all configuration options, including an online help system, built into the CLI, which provides help for all features and functions. Just type help with the com mand name at any prompt, and data about that field will be displayed.

Direct Connection Between VoIP Networks

As an inter-domain portal, the Call Relay 60 switch provides direct IP connection between multiple networks. The switch eliminates the need to link two or more VoIP networks via PSTN gateways.

Figure 1-2.

See

A direct connection between VoIP networks provides lower latency and the best possible voice quality by eliminating multiple compression/decompression steps when linking multiple VoIP networks.

VoIP Network A

Call Relay 60

VoIP Network B

Call Relay 60

VoIP Network C

Figure 1-2

Direct IP Connection via Call Relay 60

IP Network

IP NetworkIP Network

VoIP Network D

Call Relay 60

VoIP Network E

Call Relay 60

VoIP Network F

Call Relay 60

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Chapter 1: Overview

NATAccess™/Remote NAT support

NATAccess™ is an intelligent network address translation technology. It enables H.323-based and/ or SIP based VoIP networks to operate behind firewalls equipped with Network Access Translation (NAT); this provides maximum network security. NATAccess simplifies deployment and installation by eliminating the need to place the Call Relay 60 on a public IP network. Using NATAccess pro

vides an easy, secure expansion between multiple VoIP sites.

Figure 1-3

“DMZ” LAN

Deploying the Quintum Tenor with NATAccess on the “Private” LAN

NATAccess

RouterRouter

“DMZ” Port

IP NetworkIP Network

“Public” LAN

Firewall/NATFirewall/NAT

“Private” Port

“Private” LAN

The Remote NAT feature enables Tenors with SIP applications to be used in an environment where endpoints are behind NAT firewalls. As long as a Call Relay 60 is placed in the public IP domain, it can communicate transparently with any VoIP endpoint (even from other vendors) that is located behind a NAT firewall. In the case of a NAT firewall application, the actual IP address and port number that the call comes from is the public (WAN) IP address of the NAT/firewall/router.

Figure 1-4

Remote NAT

Call Relay 60

SIP Phone

Tenor

NAT/Router

IP NetworkIP Network

NAT/Router

PC SIP Client

T/A

Phone

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Chapter 1: Overview

Remove Unnecessary Call Delay

Since redundant decompression and re-compressions processes are eliminated as a result of Call Relay 60 (linking two VoIP networks via PSTN gateways is not required); this improves voice qual

ity by removing unnecessary delay, latency, and distortion.

Figure 1-5

VoIP

Endpoint

VoIP

Endpoint

VoIP

Endpoint

Call Relay 60

Call Relay Call Relay

VoIP

Endpoint

VoIP

Endpoint

VoIP

Endpoint

VoIP Network A VoIP Network B

Removes Unnecessary Call Delay

Endpoint

IP Used to Link

Networks

IP Network

IP NetworkIP Network

Eliminates

redundant encoding

and decoding

Networks

Endpoint

VoIP

Call Relay 60

VoIP

Voice Control Management

H.323 Gatekeeper

The Call Relay 60 complies with the H.323 industry specifications for voice control and management. It performs IP call routing functions (for calls entering and exiting a site). The Gatekeeper (internal to a Call Relay 60) collects, manages, and distributes call routing information. The Border Element (internal to the Call Relay 60) provides access into or out of an administrative domain. Other H.323 endpoints, such as gateways, can register to the internal Gatekeeper.

Session Initiation Protocol (SIP)

SIP (Session Initiation Protocol) is a signaling protocol used to establish a session on an IP network for voice control and management; it is a request-response protocol that closely resembles Hypertext Transfer Protocol (HTTP), which forms the basis of the World Wide Web. SIP re-uses many of the constructs and concepts of Internet protocols such as HTTP and Simple Mail Transfer Protocol (SMTP). The purpose of SIP is only to establish/change/terminate sessions. SIP is not concerned with the content or details of the session.

SIP is Transport layer-independent, which means it can be used with any transport protocol: UDP, TCP, ATM, etc. It is text-based, so it requires no encoding/decoding like H.323. And SIP supports user mobility, using proxies and redirecting requests to your current location.

When configured for SIP the Call Relay 60 will act as a SIP User Agent (Endpoint) as defined in IETF RFC3261. Multiple user agents allow for separate agents to be allocated to each SIP call. It will be able to direct calls to and from the IP network, and Customer Premise Equipment (CPE) such

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Chapter 1: Overview

as phones, PBX's, and FAX machines, or the Public Switched Telephone Network (PSTN). The Call Relay 60 SIP User Agent will work in conjunction with an external SIP proxy or redirect server to

route and connect calls over SIP based networks.

There are three basic components of SIP:

1. User Agent (Endpoint)

• client element, initiates calls

• server element, answers calls

2. Network Server (Proxy Server or Redirect Server)

• name resolution

• user location

• redirect and forking

3. Registrar

• Stores registration information in a location service using a non-SIP protocol.

H.323/SIP Signaling Translation

Through the Call Relay 60, there are two signaling options provided: H.323/SIP Signaling Translation and Signaling Gateway with Direct Media Connection. See below for a description of each.

H.323/SIP Signaling Translation. This enables the signaling and media (voice) to be sent from the network (whether H.323 or SIP based) to the Call Relay 60 and out to another network (whether H323 or SIP-based). The signaling is translated (from H.323 to SIP or vice versa) if necessary; this simplifies inter-networking between diverse VoIP networks.

Figure 1-6

H.323 Based Network

H323/SIP Signaling Translation

IP NetworkIP Network

Call Relay 60

SIP Based Network

Signaling Gateway with Direct Media Connection. Enables signaling to be passed through

the Call Relay 60, then media (voice) is streamed directly between the network endpoints. In cases where the origination network, the Call Relay, and destination network are in three different geo

graphical areas, this feature decreases delay time in voice media by sending it between the origina-

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Chapter 1: Overview

tion and termination networks directly, rather than having it run out of the origination network, through the Call Relay 60 and back out to the destination network.

In this mode, the Call Relay 60 can support up to a maximum of 90 simultaneous calls when used as an H.323 signaling gateway (this mode of operation is known as the “Gatekeeper Routed Call Mode”); endpoints can register to the Call Relay 60’s gatekeeper.

Figure 1-7

Signaling Gateway with Direct Media Connection (for H.323)

Call Relay 60

VoIP Network B

VoIP Network A

IP NetworkIP Network

Media

Provides Load Balancing

Using multiple Call Relay 60 units provides a way for load balancing. For example, one unit can be used as a primary portal and another as a secondary portal. You can divide the calls between portals or simply use one as a backup. In the event of an IP link failure, the redundancy offers maximum reliability.

SNMP Support

The Call Relay 60 supports Simple Network Management Protocol (SNMP), the standard protocol used to exchange network information between different types of networks. The Call Relay 60 acts as an SNMP agent to receive commands and issue responses to the network manager. The network manager will then be able to perform certain functions, such as generating and sending traps.

Call Relay 60 communication

The Call Relay 60 provides a single IP address for accessing the public IP network.

Easy Connect to Console

Plugging a DB-9 cable provided by Quintum between a PC and the unit’s asynchronous RS-232 port will connect the unit and get you up and running. Through this port, you are able to configure an IP address for the Call Relay 60 portal.

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Chapter 1: Overview

Capabilities

Single Point of Network Interconnection

The Call Relay 60 aggregates all the traffic from the various IP endpoints and gateways within the network and passes it to an endpoint at the “edge” of the another network, such as another Call

Relay 60 unit, IP phone or gateway. See

Figure 1-8.

Figure 1-8

VoIP Gateways

Cisco AS5300

SERIES

VoIP Gateways

Cisco AS5300

SERIES

Cisco AS5300

SERIES

Cisco AS5300

SERIES

Single Point for Network Access and Administration

Tenor VoIP Switch

IPIP

Call Relay SP

Tenor VoIP Switch

In each case, the Call Relay 60 provides a single IP address for entry to the complete network and provides isolation between the networks in such a way that the internal structure of each remains anonymous to the other. All voice calls and inter-network management function, including call man agement, administration, and call accounting, to pass over the single inter-network IP connection. A complete Call Detail Record (CDR) is generated by every call passing through the Call Relay 60 in each direction. This simplifies the process of cross billing between customers. Each partner can compile data on traffic entering and exiting their network; they are then able to generate and audit inter-company billing.

A innovative method of linking VoIP networks is to use the Call Relay 60 approach to interconnect the networks and perform call management. This also takes advantage of the Packet Saver feature, which minimizes bandwidth usage.

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Chapter 1: Overview

PacketSaver™

PacketSaver packet multiplexing technology reduces the amount of IP bandwidth required to support multiple calls flowing between two networks. PacketSaver minimizes bandwidth usage by aggregating samples from multiple VoIP conversations and packing them into a larger IP packet with a single IP header. The process removes the need to send a bulky IP header with individual voice samples. As a result, it eliminates the transmission of redundant information.

Figure 1-9 PacketSaver

Call A

Call B

Call C

Call A

Call B

Call C

Call Relay 60

Call A

Call B

Call C

Call A

Call B

Call C

Call Detail Recording

Through the Call Detail Recording (CDR) feature, the Call Relay 60 is able to generate a CDR at the completion of each call. A CDR is a string of ASCII data which contains call information such as call date and time, call length, calling party and called party. From this information you can capture billing type data, which can be used to create billing reports.

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Chapter 1: Overview

Call Relay 60 with Tenor MultiPath Switch

See Figure 1-10 for an example of using Call Relay 60 with the Tenor VoIP MultiPath Switch. The Tenor VoIP MultiPath switch will route calls coming from the Call Relay 60 unit, to either the PSTN or PBX.

PABX

Analog Phones

PSTN

Figure 1-10

PSTN

Tenor VoIP Switch

BRANCH OFFI CE

or TELEWORKER

Call Relay 60

Swit ch

Router/ NAT/

Fir ewall

Call Relay

Router/NAT/Firewall

IP Phones

Swit ch

Call Relay

IP Phones

IP Network

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Chapter 2: Hardware Components

This chapter tells you what is contained in your hardware package. A description of each component is also included.

Specifically, the following topics are covered:

Hardware

Cables

Specifications

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Chapter 2: Hardware Components

Hardware Description

Call Relay 60 is a stackable/rack mountable device which provides connections to two different sites: Ethernet LAN and a PC.

Front Panel Connections and Reset/Diag Options

Figure 2-1 Front

Reset

Diag

View

LAN1/LAN2

Console Port

Reset. Resets the entire unit.

Diag. Enables you to perform software diagnostic procedures.

LAN 1/LAN 2 10/100 Base-T Ethernet ports. LAN 1 port provides an RJ-45 jack for an individual

connection to a 10/100 Ethernet LAN switch or hub via RJ-45 cable; it is individually configured with a unique IP and MAC address. LAN 2 Ethernet port is reserved for future use.

Figure 2-2 10/100 BASE-T Ethernet Port Pin Order

Table 2-1 Input/Output 10/100 Ethernet port

Pin # Signal Definition

1 TX + Transmit Data

2 TX - Transmit Data

3 RX + Receive Data

4 RSVD Reserved

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Chapter 2: Hardware Components

Pin # Signal Definition

5 RSVD Reserved

6 RX - Receive Data

7 RSVD Reserved

8 RSVD Reserved

• Console port. This RS-232 connector is used for connection to a PC’s serial port via DB-9 serial cable at 38400 BPS 8 N 1, None. The input/output signals are listed in

Table 2-2.

Figure 2-3

DB-9 Female Connector Pin Order

5 4 3 2 1

9 8 7 6

Table 2-2 Serial RS232 DB-9 Connector Pinouts

Pin # Function Description

1 DTR Data Terminal Ready

2 TXD Transmit Data

3 RXD Receive Data

4 CD Carrier Detect

5 GND Signal Ground

6 N.C. No Connect

7 N.C. No Connect

8 N.C. No Connect

9 N.C. No Connect

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Chapter 2: Hardware Components

Front Panel LEDs

The LEDs display the health of the system. There are different types of LEDS: LAN, Alert, and Power. For LED definitions, see

Tab l e 2- 4.

Figure 2-4 Front Panel LEDs

Power LED

LAN LEDs

Alert LED

Table 2-3 Front Panel LEDs Definitions

LED Label LED Color Description

Link/ACT Green On: Link is good.

Flashing: Line is working properly

and activity is on the line. LAN1 LAN2 (LAN 2 is reserved for future use)

Power Power Green On: Indicates power is on.

Alert Alert Amber Operational Status.

100 Green On: Activity is being transmitted at

Off: Link has failed or no cable

attached.

100 Mbps.

Off: Activity is being transmitted at

10 Mbps.

Off: Power is off.

Off: Call Relay 60 is working

properly.

On: One or more diagnostic tests

have failed.

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Back Panel

AC Receptacle

Chapter 2: Hardware Components

Power Switch

Ground Screw

Label

• AC Receptacle. Receptacle in which to plug in a power cord; the other end will plug into an AC outlet for power.

• Power Switch. Switch to turn power on and off.

• Ground Screw. An additional functional earth ground screw.

• Label. A label that displays UL, model, and power information.

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Chapter 2: Hardware Components

Cables

The cables listed in Tab l e 2- 4 are required to connect a Call Relay 60 to various interfaces. Contact Quintum for ordering information, if necessary.

Table 2-4 Cables Supported

Cable Usage

RJ-45 Ethernet cable (grey) Connection to Ethernet LAN 10/100.

DB-9 Serial RS-232 (for use with CPU) Connection to PC’s asynchronous console

port.

Detachable (IEC) AC Power Supply Cord (for AC units only)

Connection to AC power jack.

RJ-45 Ethernet Cable (10/100)

An RJ-45 (10/100 Base-T) straight through cable is used to connect Call Relay 60 to an Ethernet LAN. Cable pinouts are listed in

Figure 2-6. Color specifications are applicable to the RJ-45 cable

provided.

Figure 2-5

Figure 2-6

Pin # Connects to Pin #

1 2 3 4 5 6 7 8

RJ-45 (10/100 Base-T) Connector Pinouts

RJ-45 Pin Order

Side View

Top View

2 3 4 5 6 7 8

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Chapter 2: Hardware Components

Table 2-5

Pin # Signal Definition Color

1 TX + Transmit Data White w/orange

2 TX - Transmit Data Orange

3 RX + Receive Data White w/green

4 Unused Unused Blue

5 Unused Unused White w/blue

6 RX - Receive Data Green

7 Unused Unused White w/Brown

8 Unused Unused Brown

RJ-45 (10/100 Base-T) Connector Pinouts

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Chapter 2: Hardware Components

DB-9 Serial RS-232 Cable

The Serial RS-232 9-pin cable DB-9 (male/female) cable is used to connect the Call Relay 60 to your PC’s RS-232 serial port. The pin order for DB-9 male and female connectors are shown in

ure 2-7 and Figure 2-8.

Fig-

Figure 2-7

DB-9 Male Connector Pin Order

1 2 3 4 5

6 7 8 9

Figure 2-8

DB-9 Female Connector Pin Order

5 4 3 2 1

9 8 7 6

Figure 2-9

Pin # Connects to Pin #

1 2 3 4 5 6 7 8 9

DB-9 Connector Pinouts

2 3 4 5 6 7 8 9

Table 2-6 DB-9 Connector Pinouts

Pin # Function Description Pin #

1 DTR Data Terminal Ready 1

2 TXD Transmit Data 2

3 RXD Receive Data 3

4 CD Carrier Detect 4

5 GND Signal Ground 5

6 N.C. No Connect 6

7 N.C. No Connect 7

8 N.C. No Connect 8

9 N.C. No Connect 9

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Chapter 2: Hardware Components

Specifications

Voice/Fax

Coding: A-law, u-law Voice Algorithms: G.723, G.723.1A (5.3, 6.3 Kbps), G.726 (16, 24, 32, 40 Kbps), G.729,

G. 7 1 1

Fax Support: Group III at 2.4, 4.8, 7.2, 9.6, 12, 14.4 Kbps

LAN Connection

LAN Support: 10/100 Mbps Ethernet Connection Type: Full Duplex/Half Duplex

Physical

Position: 19” (48.7 cm) rack mountable or wall-mountable

Depth: 10 3/4” (27.6 cm)

Width 17 3/8” (44.5 cm)

Height: 1 3/4 ” (4.5 cm)

Weight 7.2 lbs (3.24 kg)

Electrical

Ethernet: Standard 10/100Base-T RJ-45 interface (IEEE 802.3) Console Port: RS-232/DB-9 Female Power 100-240 VAC, 1.0A - 0.5A, 50-60 Hz

Environmental

Operating Temperature: 40° to 104° F (5° to 40° C) Operating Humidity: 20% to 80% non-condensing Operating Altitude: -200 to 10,000 feet (-60 to 3,000 meters) Storage Temperature: 14° to 140° F, (-10 to 60°C)

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Chapter 3: Installation

This chapter gives you installation instructions, as well as how to position the Call Relay 60 successfully within your network.

Specifically, the following topics are covered:

Installation

Connection

Install Ground Cable (if required)

Power up the System

Assign IP Address

Load Software Upgrade

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Chapter 3: Installation

Installation

Before you begin the actual installation, review the pre-installation guidelines which follow and inspect the package contents.

Pre-Installation Guidelines

• Do not connect equipment in wet conditions and keep the unit away from dusty areas.

• The area must not exceed the temperature and humidity guidelines outlined in Chapter 2:

Hardware Components

• Avoid exposing the unit to excessive vibrations.

• Mechanical loading of rack should be considered so that the rack remain stable and unlikely to tip over. Ensure no equipment is put on top of the unit.

Inspect Package Contents

Before you install the hardware, ensure the following components are included in your shipment:

• Tenor Call Relay 60 and Mounting Hardware

• 1 AC Power Cable

• DB-9 RS-232 Serial Cable

• RJ-45 LAN Cable

• Product Guide in CD format

If a listed component is not included in your package, contact your customer service representative.

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Chapter 3: Installation

Rack Install

Locate the Call Relay 60 unit within the same area as your PBX, Ethernet hub, switch, router, and/or PSTN patch panel. The chassis is intended to be installed in a 19” rack.

Mounting brackets are attached to the chassis; the rack is not included with your system. Included with the chassis are the screws listed below. The sizes should allow installation in most racks. If your rack does not use the same size screws listed in the table, please consult the instructions you received with the rack.

Required Materials

• 19” rack (not included with system)

• #8 - 32 x 3/8 screws (qty: 2) (included with system)

• screws as required by your rack manufacturer

Install the chassis in a rack as follows:

1. Choose a position for the chassis within the rack.

WARNING: If the Tenor Call Relay 60 unit is the only equipment installed in the rack, ensure it is

level with the rack to avoid the rack from becoming unbalanced. Mount as low as possible to avoid a high center of gravity.

2. Align the unit’s mounting brackets flush with the rack’s mounting holes (see Figure 3-1) and follow the vendor specific instructions for rack installation. The screws provided require a Phillips #2 screwdriver.

3. Ensure the chassis is secured firmly to the rack.

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Chapter 3: Installation

Rack Mounting Holes

Figure 3-1

Rack Installation (Front View)

Call Relay 60

Wall Mount

There are two mounting brackets available to mount the unit to the wall.

Pre-installation Guidelines

• Ensure the wall is level and stable.

• Do not attach the unit to a temporary wall.

• Ensure the wall mounting area is within cord distance of the power outlet.

Required Materials

• 2 wall mount brackets (including 2 screws)

• Drill

• 3/16 drill bit

• Measuring tape or ruler

•Hammer

• Phillips head screwdriver

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Chapter 3: Installation

Attach the unit to the wall as follows:

1. Determine the wall area to mount the unit. With chalk or a soft pencil, mark the install area according to

NOTE: Ensure the unit is level.

Figure 3-2.

Figure 3-2 Wall Mounting Dimensions

7 3/4” (19.9cm)

3/16”

2. Position and attach one mounting bracket to the unit using a screw existing in the system and one screw included with the package. See

Figure 3-3.

3. Position and attach the other mounting bracket using a screw existing in the system and the remaining screw in the package. See

Figure 3-3

Mounting

Brackets

Unit front

Figure 3-3.

Wall Mount Installation

Attach each bracket to the unit using 1 screw already installed in the unit (unscrew and re-insert) and 1 screw already included with the package.

Note: Ensure unit is level.

4. Mount the unit to the wall using the four remaining screws included with the system.

5. Ensure the unit is firmly mounted against the wall.

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Chapter 3: Installation

Connection

Connect to Ethernet LAN

You can use these instructions for general connection purposes only. The Ethernet hub/switch manufacturer’s documentation should provide specific instructions for connection to another device, such as the Call Relay 60. Only LAN 1 is available for use; LAN 2 is reserved for future use.

Figure 3-4

Connect to Ethernet Hub/Switch

Data

Network

Ethernet Hub/Switch

1. Plug one end of the grey or white RJ-45 Ethernet cable into the port labeled LAN 1.

2. Plug the other end of the cable into one of the Ethernet hub/switch ports. If a custom cable or adapter is required, see

Chapter 2: Hardware Components for Ethernet RJ-45 10/100.

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Chapter 3: Installation

Connect to PC Console

You will need to connect the Tenor Call Relay 60 to your workstation’s serial port via RS-232 con- nection. (This connection will be used when you assign an IP address to the unit.) For the instructions below, it is assumed you are connecting to a Windows PC.

Figure 3-5

Connect to PC Com Port

DB-9

1. Insert the male end of the DB-9 cable into the port labeled Console. (See Chapter 2: Hardware

Components for RS-232 connector pinouts.)

2. Insert the female end of the DB-9 cable into your workstation’s serial port (see your PC documentation for more information about this port).

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Chapter 3: Installation

Install Ground Cable (if required)

The Call Relay 60 provides an Earth Ground point by way of a #6 screw at the rear panel. This screw provides an additional functional Earth point, if required in your installation. Safety ground is provided through the third wire of the AC power cord provided with your unit. For continued safe operation, a three wire AC power cord must be used; failure to do so will void the warranty and Agency approvals.

Connect the Ground Cable as follows:

1. Unscrew the existing screw from the grounding hole.

2. Place the screw through the connector of the ground cable.

3. Attach the screw securely to the threaded grounding hole.

4. Connect the other end of the ground cable to an approved electrically grounded object. Consult with a licensed electrician if you are unclear about this operation.

Figure 3-6

Install Ground Cable

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Chapter 3: Installation

Power up the System

Once you have all cables connected properly, you are ready to turn the system on as follows:

1. Plug in the power cord to an AC outlet.

2. Locate the on/off switch on the back of the unit and click the switch to On.

The unit will power up and the LEDs will flash and turn off; the power LED will remain lit. For information about the LEDs, see

Once the unit is powered up, you are ready to assign an IP address. See the following section Assign

IP Address.

Chapter 2: Hardware Components.

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Chapter 3: Installation

Assign IP Address

Before you can configure Call Relay 60, you need to assign a valid IP address. An IP address is a 32 bit (up to 12 numeric characters) address used to identify each network device in the TCP/IP net work.

Assign IP address as follows:

1. Click on Start> Programs> Accessories> Communications> HyperTerminal> Run. The Hyper- Ter mi na l window will be displayed.

2. Click on Hyperterm.

3. Enter a Connection Description (i.e., name for each unit such as CR60 NJ).

4. Click Ok.

5. Choose the connection port on your PC from the Connect Using drop down list box (i.e., Direct to Com 1). Click Ok. The Com1 Properties window will be displayed. See

Figure 3-7.

Figure 3-7 Port Settings Window

6. From the Bits Per Second drop down list box, choose 38400.

7. From the Data Bits drop down list box, choose 8.

8. From the Parity drop down list box, choose None.

9. From the Stop bits drop down list box, choose 1.

10.From the Flow control drop down list box, choose None.

11.Click on Ok.

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Chapter 3: Installation

12.Click on Call>Call. A connection to the Call Relay 60 will be established.

13.After the bootup sequence, the login prompt will appear.

14.Enter a login name. The default login name is admin.

15.Enter a password. The default password is admin. To change this password later, see Chapter 4:

Getting Started with Configuration. Questions about the unit will scroll on the screen.

16.You will be asked to configure an Ethernet port. Enter Y to configure the Ethernet port.

NOTE: If you are unsure of the following values, contact your network administrator.

17.For IP address, enter the IP address for the Call Relay 60 unit.

18.For Subnet Mask prompt, enter the subnet mask. This address is used to differentiate the network portion of the IP address from the host portion of the IP address.

19.For Default Gateway IP, choose whether there should be a default gateway (router) which routes packet data outside of your LAN, and enter its IP address.

The Call Relay 60 will automatically reboot with the new IP address.

Load Software Upgrade

To upgrade the software, download the upgrade from the CD ROM you received with the unit, or download the latest software/documentation from

www.quintum.com.

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Chapter 4: Getting Started with

Configuration

This chapter tells you how to get started configuring and monitoring the Call Relay 60, including the following: Topics include:

Getting Started with Configuration/Monitoring

Tenor Configuration Manager

Tenor Monitor

Command Line Interface

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Chapter 4: Getting Started with Configuration

Getting Started with Configuration/Monitoring

There are different ways to configure and monitor the Call Relay 60.

• Tenor Configuration Manager. A user-friendly windows-based stand-alone GUI which enables you to configure a number of Quintum products, including the Call Relay 60. This software was designed to run on any PC; you simply designate the IP address for the Call Relay 60.

• Tenor Monitor. A user-friendly windows-based stand-alone GUI which enables you to monitor the Alarms, Call Detail Records (CDRs) and perform call monitoring functions for the Call Relay 60.

• Command Line Interface (CLI). Enables you to configure the Call Relay 60 through a CLI tel- net-based session.

Basic information is included in this section; for complete information, including all field definitions and extensive usage instructions, see the Tenor Configuration Manager/Tenor Monitor User Guide and the Command Line Interface User Guide (or the Online Help available with the soft ware). Along with the CD you received with the unit, you can also access the latest software and upgrade information from

www.quintum.com.

Tenor Configuration Manager

The Tenor Configuration Manager is used to configure all aspects of the Call Relay 60, including system, Ethernet, CDR, signaling, circuit, and VoIP configuration. Through the Configuration Man ager, you are able to configure all aspects of the Tenor unit. The manager is a user-friendly GUI which enables you to configure Quintum products; you designate the IP address of the Tenor prod

uct you want to configure.

Get started with the Configuration Manager as follows:

NOTE: Ensure the software is installed and running.

1. Access the Tenor Configuration Manager icon (located in the area in which you specified during installation). For example, click on Start > Programs >Quintum Tenor Configuration Manager>

Tenor Config Manager. The Tenor Configuration Manager will launch. The Specify Tenor IP Address window will be displayed.

2. From the Tenor IP Address drop down box, click on Specify New IP Address (if the IP address is already listed from a previous login, select that IP address and you will automatically be con

nected).

3. Enter the IP address of the Tenor unit in which you would like to configure.

4. Enter the Tenor Server Port (the value must match the port numbers set through the CLI; the default entry is 8080).

5. Click Ok. The Confirm Login and Password screen will be displayed.

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Chapter 4: Getting Started with Configuration

6. Enter a user name and password (the default user name is admin; the default password is admin). Click ok. You are now ready to configure the Tenor unit.

Once you have connected to the Configuration Manager, you can move around and configure data. For complete information about the field definitions, valid entries, and submit information, see the Tenor Configuration Manager/Tenor Monitor User Guide or the online help system that came with the system.

Tenor Monitor

The Tenor Monitor enables you to view alarms for all Tenor units, as well as Call Event Records, and Call Detail Records. There are three main functions of the Tenor Monitor:

• Alarm Monitor. Through the Alarm Monitor, you are able to view alarms for a specified IP address, as well as display active alarms, alarm history, and deleted alarms. You can configure a database table for the specific unit in which you would like to monitor alarms.

• Call Monitor. Through the Call Monitor, you are able to view call events for each call passing through the Tenor, including call type, duration, call state, etc. The Call Monitor continuously collects active, real-time call event data and displays it on the screen. You are able to select/ edit/delete a Tenor to a database table for the specific unit in which you would like to view call events.

• Call Detail Record (CDR) Monitor. Through the CDR Monitor, you are able to view the Call Detail Record for each call, including the call connect/disconnect times, call path, and autoswitch information.

Through the Tenor Monitor, you can view real-time data for up to three Tenors at the same time. The Tenor Monitor can collect up to 500,000 CDR/Call Event Records per day.

View call monitoring information as follows:

NOTE: Ensure the software is installed and running.

1. Access the Tenor Monitor icon (located in the area in which you specified during installation. For example, click on Start > Programs >Quintum Tenor Monitor>Tenor Monitor. The Tenor Moni tor will open up. The User Name and Password window will be displayed.

2. Enter a user name and password (the default user name is admin; the default password is admin). Click OK.

You are now ready to monitor a specific Tenor unit. See the Tenor Configuration Manager/Tenor

Monitor User Guide for specific information about adding an IP address, moving around the Teno r Monitor, using screens, and switching between IP addresses to view alarms, CDR, and call informa

tion.

Command Line Interface

The Command Line Interface (CLI) is a Telnet-based (also accessible via serial port) list of menu options which enable you to configure and monitor any Call Relay 60 unit; you can configure fea tures and capabilities such as numbering plans, channel usage, border element, signaling type, and

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Chapter 4: Getting Started with Configuration

routing information. In addition, you are also able to monitor system alarms and run diagnostic procedures. CLI attributes enable you to further configure CLI options; these provide additional configuration items according to the option type.

Through the CLI, there are also commands you execute to simplify the process of configuring and monitoring the Call Relay 60 unit. Some of these commands are globally used, others are specific to the mode in which you are working. For example, the set command, available globally from within the Configuration mode, enables you to set attributes for different options.

You can access the CLI through a Telnet session, a terminal-like access to any Call Relay 60 unit. If your PC is directly connected to the Call Relay 60 unit, you can configure the unit directly through the serial port using HyperTerminal. Both methods are described below.

NOTE: Alternatively, you may want to use other telnet clients, such as the Linux telnet client or

free programs like Putty. If you choose to do so, you may have to make minor setting changes in the Telnet client in order to make it function properly.

Telnet Connection. Once the Call Relay 60 has been initially configured with an IP address net- work and is connected, the easiest way to connect to the unit and use the CLI is through a standard Telnet session from any PC on your IP network. Connect to a Call Relay 60 unit via Telnet as fol

lows:

For Windows 95/Windows 98:

1. Click on Start> Run. The Run dialog box will be displayed.

2. Type telnet and click on Ok.

3. Click on Connect> Remote System.

4. In the Host Name field type, enter the IP address assigned to your Call Relay 60.

5. Click on Connect.

A connection to the Call Relay 60 unit will be established.

For Windows 2000 and above:

1. Click on Start> Run.

2. The Run dialog box will be displayed. Type telnet and click on Ok. (Or type telnet followed by the IP address and you will connect.)

3. At the telnet prompt, type open (followed by the IP address for the unit to which you want to connect.)

A connection to the Call Relay 60 unit will be established.

Serial Port Connection. When the Call Relay 60 is first shipped to you, you must connect to the unit using this method to assign an IP address. Once this is assigned, you can use the CLI to reach

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Chapter 4: Getting Started with Configuration

the serial port of the Tenor. A null-modem cable must be used to connect to the CLI using this port, if you are directly connected to the unit. To connect to the Call Relay 60 serial port, locate a work

station (PC) close to the unit. Connect as follows:

1. Insert one end of the DB-9 serial null modem cable into the Call Relay 60’s serial port.

2. Insert the other end of the DB-9 serial cable into your workstation’s Com/serial port.

Once the cable is connected and the Call Relay 60 is powered on, open a HyperTerminal session (or other terminal emulation program) as follows:

3. Click Start > Programs > Accessories > Communications > HyperTerminal. The HyperTermi- nal window will be displayed.

4. Click on Hypertrm.

5. Enter a connection description (i.e., name for each unit such as Call Relay 60 1).

6. Click Ok.

7. Choose a connection port (on your PC) from the Connect Using drop down list box (i.e., Direct to Com 1). Click Ok. The Com 1 properties window will be displayed.

8. From the Bit Per Second drop down list box, choose 38400.

9. From the Data Bits drop down list box, choose 8.

10.From the Parity drop down list box, choose None.

11. From the Stop bits drop down list box, choose 1.

12.From the Flow Control drop down list box, choose None.

13.Click on Call>Call. A connection to the Call Relay 60 will be established.

14.Enter a login name. The default logon name is admin.

15.Enter a password. The default password is admin. Questions about the unit will scroll on the screen.

NOTE: Steps 16-18 are used for the first time assignment of an IP address.

16.For IP address, enter the IP address for the Call Relay 60 unit.

17.For Subnet Mask for LAN prompt, enter the subnet mask. This address is used to differentiate the network portion of the IP address from the host portion of the IP address.

18.For Default Gateway prompt, enter the IP address for the default gateway (router) which routes packet data outside of your LAN.

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Chapter 4: Getting Started with Configuration

The Call Relay 60 will reboot automatically.

Once you are connected to the Command Line Interface, you can configure the system, as well as perform diagnostics and monitor system information. For specific information, see the Online Help you received with the CD.

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Chapter 5: System Alarms

This chapter tells you how to use the Alarm Manager to view and understand alarms generated by the system. Specifically, the following topics are included:

Monitor Alarms

View Alarms

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Chapter 5: System Alarms

Monitor Alarms

Alarms are brief text messages that appear on your workstation when the Call Relay 60 unit encounters a problem, such as a failed interface, disconnected call, etc. You can reach the Alarm Manager via Command Line Interface (CLI) alarm monitoring system.

How to Read Alarms

The Alarm Manager reports alarms according to criteria such as the alarm’s severity level, type, description, etc. There are two alarm types displayed: Active Alarms and Alarm History. An Active Alarm list displays all the alarms still active on the system; these alarms have not been cleared or deleted. An Alarm History is a list of the last 100 alarms stored in the system since the last time you performed a delete operation.

Definitions for all generated alarm fields appear in Table 5-1.

Table 5-1 Alarm Fields and Definitions

Field Definition Valid E n try

IP # The unit’s IP address (32 bit

address).

Sequence # Internal number used to identify

alarms.

Type (displays only if you generate an Alarm History)

Severity Level or alarm severity. 1 = Critical (complete system is

The type of alarm generated. ALR = Alarm. This indicates an

Example:192.168.1.34.

01, 02, 03, etc.

active alarm. CLR= Clear. This indicates an alarm that has been cleared from the system. RPT= Report. This indicates that the alarm has been generated for a report. This entry is for internal use only; if you see a report that is causing problems, contact cus tomer service.

affected). 2 = Major (major problem is detected). 3 = Minor (minor problem is detected). 4 = Info (Information about a minor problem).

Description A text description of the alarm;

see

Table 5-2 for detailed descrip-

tion.

P/N 480-0076-00-00 5-2

Va ri es .

Page 47

Chapter 5: System Alarms

Field Definition Valid Entry

Slot # Defines which slot the alarm

occurred on.

Device # Defines which device in a slot the

alarm occurred on.

Line # Specifies which line the alarm

occurred on.

Channel # Specifies which channel the alarm

occurred on.

Date/Time Date/time the event occurred on. Day of week: name of day.

N/A

Month: Jan, Feb, March, etc. Day of month: 1 or 2 digits. Time: 6 digits (hour minutes seconds based on a 24-hour clock). Year: 4 digits.

P/N 480-0076-00-00 5-3

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Chapter 5: System Alarms

Valid Alarms

The following is a list of all alarm descriptions (text that appears in the Alarm Description field) for all possible alarms the system can generate. In the generated alarm list, the alarm description appears as part of the Description field.

Table 5-2 List of Valid Alarms

Severity

(appears as

part of severity

field)

Critical Ethernet Disconnected Ethernet cable has been disconnected or Ethernet con-

Alarm Description

(text appears in desc field)

Definition

nectivity has been lost.

Critical Call Handler not registered with Gate-

keeper

Critical Critical Software Error A software error has occurred that affects the operability

Critical Call Relay 60 reset The unit has reset.

Critical Operational Code Missing Normal application code CPU is damaged.

Critical Configuration Data Missing Configuration via CLI is missing. Check the configura-

Critical Power Degrade Power supply is not working correctly.

Critical RADIUS Configuration Missing Appears when a RADIUS request is made and one or

Critical RADIUS Server Not Responding Appears when none of the configured RADIUS servers

The Call Handler process cannot be registered with the Gatekeeper.

of the complete system.

tion data and add the necessary information.

more required configuration parameters are missing.

This alarm is cleared when the required RADIUS parameters are configured via CLI.

respond.

This alarm is cleared when any of the RADIUS servers responds or the RADIUS server is disabled via CLI.

Major Major Software Error A software error has occurred that affects system signal-

ing, interfaces, or other major operation.

Major File Missing in the File Server This alarm will be reported to the system when a partic-

ular voice prompt file is not found in the IVR Prompt Server.

This alarm applies only to the system with enabled IVR functionality.

P/N 480-0076-00-00 5-4

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Chapter 5: System Alarms

Severity

(appears as

part of severity

field)

Major Switch to other RADIUS server Appears when the current RADIUS server stops

Minor Call Event(s) Lost A call has failed.

Minor Missing or Incorrect Profile The configuration profile has caused a problem.

Minor Minor Software Error A software error has occurred but will not affect the

Minor Call Relay 60 resource constrained A shared resource in the unit loads the system.

Minor Hardware component failed A hardware component has failed. Check all compo-

Minor Log RADIUS server error Displayed when the RADIUS server fails to send

Alarm Description

(text appears in desc field)

Definition

responding after three consecutive calls end in timeouts and another RADIUS server is configured. The Tenor will then switch to the next RADIUS server.

operation of the complete system.

nents, hardware connections, etc.

required data or the data sent by the RADIUS server has improper values. Incorrect information may contain the following:

RADIUS Server: Credit amount (-1) RADIUS Server: Credit minus amount RADIUS Server: Not supported currency RADIUS Server: Credit time (-1) RADIUS Server: Credit time < 6 sec RADIUS Server: Invalid error code

Informational Gatekeeper status Reports the status of the Gatekeeper.

Informational Miscellaneous information Miscellaneous information about the unit is reported.

The contents of this alarm will vary.

Informational Info Software Error Indicates information about miscellaneous software

error. This does not affect system operation.

P/N 480-0076-00-00 5-5

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Chapter 5: System Alarms

View Alarms

The Command Line Interface (CLI) enables you to view alarms through the Monitor mode. You can view active alarms, as well as view an alarm history list.

Display all Alarms

You are able to display both active alarms and an alarm history as follows:

1. Through CLI, access the Monitor prompt.

2. Type alarm. Both active alarms and the alarm history will be displayed. See section How to Read

Alarms for field definitions.

Figure 5-1 Alarm sample

IP# Sequence# Type Severity Desc Slot# Device# Line# Channel# Date/Time

192.168.20.444:4:ALR:1:Call Handler not Registered with Gatekeeper:0:0:0:0:THU JAN 13 13:21:27 2005

192.168.20.444:5:RPT:4:Gatekeeper status (Gatekeeper(0.0.0.0) register):0:0:0:0:THU JAN 13 13:21:27 2005

Display Active Alarms

1. Through CLI, access the Monitor prompt.

2. Type alarm a. The active alarms will be listed. See section How to Read Alarms for field defini- tions. If you enter alarm without a command following it, both active alarms and the alarm history will be displayed.

Figure 5-2

Active Alarm Sample

IP# Sequence# Type Severity Desc Slot# Device# Line# Channel# Date/Time

192.168.20.444:10:CLR:3:Border Element connection lost:0:0:0:0:THU JAN 13 13:21:27 2005

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Chapter 5: System Alarms

Display Alarm History

1. Through CLI, access the Monitor prompt.

2. Type alarm h. An alarm history will be displayed. See section How to Read Alarms for field def- initions. If you enter alarm without a command following it, both active alarms and the alarm history will be displayed.

Figure 5-3

Alarm History Sample

IP# Sequence# Type Severity Desc Slot# Device# Line# Channel# Date/Time

192.168.20.444:4:ALR:1:Call Handler not Registered with Gatekeeper:0:0:0:0:THU JAN 13 13:21:27 2005

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Page 52

Chapter 6: Diagnostics/Maintenance

This chapter tells you how to troubleshoot Call Relay 60 operation, as well as how to maintain the health of your system. You will find information about how to monitor LEDs, as well as how to per form general maintenance.

Specifically, the following topics are included:

Before you Begin

Monitor LEDs

Diagnostics

Monitor Alarms

General Maintenance

If you need Additional Help

P/N 480-0076-00-00 6-1

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Chapter 6: Diagnostics/Maintenance

Before you Begin

Before you begin troubleshooting a potential malfunction, it is a good idea to check your basic hardware connections. See below.

• Ensure power cord is firmly installed in the back panel’s power jack and the other end is plugged into the AC power source.

• Ensure the unit’s power switch is in the On position. If the unit is not working, toggle the power switch to reset the system. If the unit is reset, the settings you configured may be lost.

• Verify that all RJ-45 and DB-9 cables fit snugly in each front panel jack. Faulty connections may cause a number of network interfacing or connection issues.

If you suspect the problem to be on the network end, contact your Central Office to verify proper operation.

Monitor LEDs

LEDs monitor the health of the system; they are the first signal that the unit is not working properly or that an internal or external error has occurred. LEDs appear on the front of the unit (LED descrip tions are detailed in Chapter 2: Hardware Components).

Check Chapter 2: Hardware Components to ensure the correct lighting of each LED and then see

Common Symptoms/Problems for troubleshooting information. If the LEDs are not lighting at all,

check the AC power source to ensure power is being supplied to the unit.

P/N 480-0076-00-00 6-2

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Chapter 6: Diagnostics/Maintenance

Diagnostics

Common Symptoms/Problems

Below is a list of common symptoms and problems you may encounter. Use this list as a guideline; if your problem is not listed, use the diagnostic procedure explained in the beginning of this chapter.

Table 6-1 Common Symptoms/Problems

Common Symptom/Problem Description/Solution

Unit will not turn on. Check AC power source.

Communication with Command Line Inter- face (CLI) cannot be established using Telnet.

The IP address of the Call Relay 60 unit may be incorrect.

Check Ethernet Cable.

Verify the IP address of Call Relay 60. Check the Default Gateway Subnet Mask. Check Ethernet connection via RS232 connection. See

Verify network connectivity using ping from another network host. See Chapter 4: Getting Started with Config-

Chapter 3: Installation.

uration.

ALERT LED is on and not flashing. One or more internal diagnostic tests have failed. Contact

customer service. LED will stay on for a minute or so when the unit is powered up.

Communication with Ethernet Hub, or switch cannot be established.

Communication between the PC’s COM port and Call Relay 60 serial port cannot be established.

Verify RJ-45 cable is firmly installed in the Ethernet port.

Check MDI/MDIX configuration. Check duplex setting on the switch in which they were connected and the speed of 10MB or 100 MB.

Verify DB-9 cable is firmly placed in the unit’s console port and your PC’s serial port.

Verify Terminal port settings at 38400, 8, N, 1, None

Verify Unit Provisioning

An error with Call Relay 60’s provisioning may cause a number of problems. It may be a simple error, such as an incorrect IP address, or it may be something more complex, such as incorrect ether net port configuration.

Evaluate your system provisioning. Re-configure if necessary. See Chapter 4: Getting Started with

Configuration.

P/N 480-0076-00-00 6-3

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Chapter 6: Diagnostics/Maintenance

Ping Unit

Ping enables you to ping an IP address. See Chapter 4: Getting Started with Configuration for more information.

Monitor Alarms

Alarms

Alarms help you identify where a specific problem is occurring with the Call Relay 60 unit. Through the CLI, you can review alarms via Command Line Interface (CLI). Verify all severity 1 alarms first; these alarms indicate that the unit is in critical condition and the entire system is affected.

See Chapter 5: System Alarms for specific information about obtaining and reading alarms.

General Maintenance

Restore Factory Defaults

You can set all system configuration settings back to their factory defaults via Command Line Interface (CLI) as follows:

1. Access the CLI through a Telnet session. See Chapter 4: Getting Started with Configuration for more information.

2. Access the config# prompt.

3. Type setfactory. You will be asked if you are sure you want to set the unit back to factory defaults.

4. Type yes to confirm (type no to cancel the restore).

Reset System

1. Access the CLI through a Telnet session. See Chapter 4: Getting Started with Configuration for more information.

2. Access the Maintain-MasterChassis-1# prompt.

3. Type reset. The unit will be reset.

Change Password

For security purposes, you may want to change your password. You can change the password via Command Line Interface (CLI) as follows:

1. Access the CLI through a Telnet session. See Chapter 4: Getting Started with Configuration for more information.

P/N 480-0076-00-00 6-4

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Chapter 6: Diagnostics/Maintenance

2. Access the maintain# module.

3. Type password. A prompt will ask you for the old password.

4. Type the old password and press Enter. A prompt will ask you for the new password. Type the new password and press Enter. A confirmation will ask you to confirm the new password.

5. Re-type the new password and press Enter.

A message will tell you the password was changed successfully.

Change Unit Date and Time

You can change the unit’s date and time via Command Line Interface (CLI) as follows:

1. Access the CLI through a Telnet session. See Chapter 4: Getting Started with Configuration for more information.

2. Access the Config module.

3. Type date followed by mm/dd/yy/hh:mm:ss and press Enter.

4. For example, type config# date 06/14/02/22:14:00. This command will set the current time to June 14, 2004 at 10:14 p.m.

If you need Additional Help

If you suspect the problem to be on the network end, contact your Central Office to verify proper operation.

After completing all troubleshooting/maintenance procedures and reviewing the Common Symptoms/Problems section, you can contact the Customer Service Department at the following:

Quintum Technologies, Inc.

71 James Way Eatontown, NJ 07724 For domestic calls: (877) 435-7553 For international calls: (732) 460-9399 email: service@quintum.com

P/N 480-0076-00-00 6-5

Page 57

GLOSSARY

Gatekeeper.An H.323 system which provides call con-

trol and administrative services in H.323 endpoints.

Alarm. A brief message that appears on your worksta-

tion when the Call Relay 60 unit encounters a prob- lem (i.e., failed interface).

Alarm Manager. Reports alarms according to criteria

such as IP address, alarm’s severity level, date/time, etc. It is accessible via Telnet session.

Bandwidth Management. Controls the amount of band-

width available to use for VoIP calls.

Border Element. Provides access into or out of an admin-

istrative domain. The Tenor unit has two types of Border Elements: Primary and Secondary.

Call Relay. A stand-alone unit which acts as an inter-do-

main VoIP portal used to directly connect (over IP) one or more VoIP networks, supporting up to 64 si multaneous calls between networks.

CDR. Call Detail Recording. A string of data which con-

tains call information such as call date and time, call length, calling party and called party.

CDR Server. The server (or workstation) responsible for

receiving and processing CDRs as they are generat ed.

CLI. Command Line Interface. A Telnet-based (also ac-

cessible via serial port) management system which enables you to configure and monitor any Tenor Call Relay unit. For specific information about CLI com mands, see the CLI user guide you received on the Quintum CD ROM.

DB-9. A standarized connector with 9-pins used to con-

nect the Tenor unit to a PC’s RS-232 console port.

Ethernet. A very common method of networking com-

puters in a LAN. The Tenor has a 10/100 Base-T ethernet port.

Extranet. Communications with a source outside your

company.

Gateway. A device (i.e., Tenor VoIP MultiPath Switch)

which connects IP packet-based networks and cir cuit-switched networks.

H.323. A protocol standard for sending multimedia com-

munications (i.e., voice/data) simultaneously over packet-based networks, such as IP.

Internet. A packet based network which transports voice/

video/data over TCP/IP.

Intranet communication. Communication within the

same company, usually through an Ethernet Hub.

IP Address. A unique 32 bit address that identifies a net-

work device is connected to the network via TCP/IP.

LAN. Local Area Network. A data communications ar-

rangement which links computers together at the site to share files, printer, etc., using a local network de sign, typically Ethernet.

LED.Displays the health of the unit via individual lights

that appear on the front panel. LEDs appear on the

front of the unit.

NATAccess. Enables VoIP networks with multiple

H.323 endpoints to operate behind firewalls equipped with Network Address Translation (NAT).

PacketSaver. A feature which reduces the amount of IP

bandwidth required to support multiple calls flowing between two networks.

SNMP. Simple Network Management Protocol (SNMP)

is the standard protocol used to exchange network in formation between different types of networks.

Subnet Mask. An IP address that determines how an IP

address is divided into network and host portions ac cording to the bits.

P/N 480-0076-00-00 Glossary-1

Page 58

WAN. Wide Area Network. A few remote LAN sites

linked together via modem.

P/N 480-0076-00-00 Glossary-2

Page 59

Warranty/Approvals

QUINTUM TECHNOLOGIES, INC.

LIMITED WARRANTY AGREEMENT

Quintum Limited Warranty

QUINTUM WARRANTY: Quintum warrants that under normal use and conditions (i) the Quintum hardware products covered by this warranty, for a period of two years, and (ii) all software media, also for a period of two years, will be free from significant defects in materials and workman ship from the date of purchase from Quintum or Quintum’s authorized reseller or distributor (the “Warranty Period”).

SERVICES: In the event that you believe that you have discovered any such defect during one of the Warranty Periods listed above, you must call the Technical Assistance Center (TAC) at 877-435-7553 within the United States or 732-460-9399 Internationally, 9:00 AM to 5:30 PM, Eastern Standard Time, for initial problem diagnosis. Quintum Technologies will perform warranty service at Quintum Technologies designated facility, provided the cus tomer returns the Quintum Technologies Product in accordance with Quintum Technologies' shipping instructions. Quintum Technologies' sole responsibility under this warranty shall be, at Quintum Technologies' option, to either repair or replace the Quintum Technologies Product within 10 days. All defective Quintum Technologies Products, or defective components thereof, returned under this warranty shall become Quintum Technol ogies' property. If Quintum Technologies determines that the original Quintum Technologies Product did not contain a Material Defect, Purchaser shall pay Quintum Technologies all costs of handling, transportation, and repairs at Quintum Technologies' prevailing rates, including all costs of providing an interim Quintum Technologies Product.

The customer will also be given shipping instructions and a Return Material Authorization (RMA) number. This number is to be prominently displayed on the shipping container and referenced on all correspondence pertaining to the returned product. Customers are responsible for shipping and insurance charges to return the defective product. Quintum shall pay for shipping and insurance charges for the part being sent to the customer.

Please return any hardware together with the accompanying software media to Quintum following the RMA Procedure set out below (you may also be asked to provide written documentation of your purchase).

CUSTOMER REMEDIES: Quintum and its suppliers’ entire liability and your exclusive remedy shall be, at Quintum’s option (i) repair or replacement of the software media or hardware that does not meet Quintum’s Limited Warranty with new or like-new software media or hardware or (ii) return of the price paid for software media or hardware that does not meet Quintum’s Limited Warranty. Quintum shall have no responsibility, war ranty or other obligations whatsoever as a result of (i) the use of the hardware and/or software in a manner inconsistent with the accompanying manuals, license and limited warranty terms or this Agreement, or (ii) any modifications made to the hardware or software, or (iii) failure of the hardware or software as a result of accident, abuse or misapplication or (iv) any act of God such as, but not limited to, floods, earthquakes, lighting or (v) acts of terrorism or war, declared or not.

NO OTHER WARRANTIES: THE WARRANTIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES. QUINTUM MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, AND QUINTUM EXPRESSLY DISCLAIMS ALL OTHER WAR RANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MOREOVER, THE PROVISIONS SET FORTH ABOVE STATE QUINTUM’S ENTIRE RESPONSIBILITY AND YOUR SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY BREACH OF ANY WARRANTY.

LIMITATION ON LIABILITY: NO LIABILITY FOR CONSEQUENTIAL DAMAGES: UNDER NO CIRCUMSTANCES AND UNDER NO THEORY OF LIABILITY SHALL QUINTUM OR QUINTUM’S SUPPLIERS BE LIABLE FOR COSTS OF PROCUREMENT OF SUBSTI TUTE PRODUCTS OR SERVICES, LOST PROFITS, LOST SAVINGS, LOSS OF INFORMTION OR DATA, OR ANY OTHER SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, ARISING IN ANY WAY OUT OF THE SALE, LICENSE OR USE OF, OR INABILITY TO USE, ANY QUINTUM PRODUCT (HARDWARE OR SOFTWARE) OR SERVICE, EVEN IF QUINTUM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING ANY FAILURE OR ESSENTIAL PURPOSE OF ANY LIMITED WARRANTY.

PRODUCT RELOCATION: THE WARRANTIES SET FORTH ABOVE SHALL BE NULL AND VOID AND OF NO FURTHER EFFECT IN THE EVENT THAT EITHER: (A) THE PRODUCTS ARE RELOCATED, MOVED, SHIPPED OR EXPORTED (EITHER DIRECTLY OR INDIRECTLY) TO, OR TECHNOLOGY WITH REGARD TO THE PRODUCTS IS DISCLOSED TO, ANY DESTINATION THAT IS PRO SCRIBED UNDER PART 740 OF THE U.S. DEPARTMENT OF COMMERCE EXPORT ADMINISTRATION REGULATIONS OR TO ANY NATIONAL OF ANY ONE OF THOSE COUNTRIES UNLESS PRIOR WRITTEN AUTHORIZATION HAS BEEN OBTAINED FROM THE U.S. DEPARTMENT OF COMMERCE OR SUCH ACTIONS ARE OTHERWISE PERMITTED BY THE U.S. DEPARTMENT OF COM

Page 60

MERCE EXPORT ADMINISTRATION REGULATIONS, EXPORT OR OTHERWISE (B) THE PRODUCTS ARE RELOCATED, MOVED, SHIPPED OR EXPORTED TO ANY LOCATION WHICH WOULD RESULT IN (WHETHER AS A RESULT OF THE USE OF THE PROD UCTS OR FOR ANY OTHER REASON) A VIOLATION OF ANY INTERNATIONAL, NATIONAL OR LOCAL LAW, STATUTE, REGULATION, ORDER OR SIMILAR AUTHORITY.

Quintum RMA Procedure

1. Notify Quintum Technical Assistance Center on Telephone: 877-435-7553 within the United States, 732-460-9399 Internationally, Monday through Friday from 8:30am till 5:30pm U.S. Eastern time.

2. Provide Customer Services Department the following information:

• Customer Name and Contact Name

• Product Part number(s)

• Product serial numbers

• Quantity to be returned

• Type of return (i.e., warranty return)

• Reason for return

• Proof of purchase (invoice or PO)

3. An RMA number will be assigned for each shipment and that number must be quoted in all correspondence relating to the RMA in question

4. Shipment Instructions: Customer must follow any instructions supplied by the Customer Service Representative concerning where the Product is to be returned, how the Product is to be packaged, which carrier is to be used, who should pay for the shipment and any labels to be put on the package. Unless otherwise directed by Quintum’s Customer Services Representative, please return product to Quintum at:

REF RMA Number Quintum Technologies, Inc. 71 James Way Eatontown, NJ 07724 USA

5. Following all directions given by Customer Services Representative return the Product to the address given by the Customer Services Representative quoting the RMA number.

6. Any product that is deemed failing under this Warranty and a replacement product has been shipped to the customer, the failing product must be returned and delivered to the address given by the Customer Services Representative within 30 days of the replacement being shipped.

PLEASE NOTE: All shipments require an authorized RMA number.

If the Customer does not comply with this procedure as set out above, Quintum reserves the right to charge Customer for the cost of the replacement Product and/or freight (including duties and taxes) from Quintum regardless of the reason for the return. Quintum also reserves the right to invoice the Customer for a replacement Product at the same time as the replacement is cross-shipped. This invoice will, of course, be canceled if the original Product is returned within 30 days of cross-shipment and if found to be a valid warranty return.

Page 61

Documentation Notice

Information in this document is subject to change without notice and does not represent a commitment on the part of Quintum Technologies, Inc. The recipient of this document has a personal, non-exclusive and non-transferable license to use the information contained within solely with Quintum Tech nologies, Inc. products for the purpose intended by the agreement. No part of this document may be reproduced or transmitted in any form or by any means without the express written permission of Quintum Technologies, Inc. Quintum Technologies, Inc. disclaims liability for any and all damages that may result from publication or use of this document and/or its contents except for infringement of third party copyright or misappropriation of third party trade secrets.

US GOVERNMENT RESTRICTED AND LIMITED RIGHTS

All documentation supplied by Quintum Technologies, Inc. to the United States Government is provided with Restricted Rights. Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c) (2) of the Commercial Computer Software-Restricted Rights clause at FAR 52.227-19 or subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013, as appropriate.

All documentation, other than the documentation which is provided with Restricted Rights, is provided with Limited Rights. U.S. Government rights to use, duplicate, or disclose documentation other than software documentation, is governed by the restrictions defined in paragraph (a) (15) of the Rights in Technical Data and computer software clause at DFARS 252.227-7013,

Manufacturer/Owner: Quintum Technologies, Inc. 71 James Way, Eatontown, NJ 07724

ACKNOWLEDGEMENTS

Quintum Technologies, Inc., the Quintum Technologies logo, Tenor MultiPath VoIP Gateway, and SelectNet are trademarks, and in some jurisdictions may be registered trademarks of Quintum Technologies, Inc. Other trademarks appearing in this packaging are the property of their respective owners.

Page 62

FCC WARNINGS

This equipment has been tested and found to comply with the limits for Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interfer ence in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio commu nications. However, there is no guarantee that interface will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures.

· Reorient or relocate the receiving antenna.

· Increase the separation between the equipment and receiver.

· Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

· Consult the dealer or an experienced radio/TV technician for help.

CAUTION: Changes or modifications not expressly approved by the party responsible for compliance

could void the user's authority to operate the equipment.

If trouble is experienced with this device, for repair and warranty information, please refer to the Technical Support insert for repair information and the warranty section of this Product Manual for warranty informa tion.

In the event of device malfunction, all repairs should be performed by Quintum Technologies, Inc. or an authorized agent. It is the responsibility of users requiring service to report the need for service to our com pany or to one of our authorized agents. In the event service is required, refer to the Technical Support insert for information.

U.S Service Center Information

Quintum Technologies 71 James Way Eatontown, NJ 07721 USA

Page 63

Canadian Notice

The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users' satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local Telecommunications Company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

CAUTION: Users should not attempt to make electrical ground connections by themselves, but should

contact the appropriate inspection authority or an electrician, as appropriate.

Page 64

Agency Approvals

EMC FCC Part 15, Class A

ICES-003

AS/NZS 354:95

EN55022:98 Class A

EN55024:98

EN61000-3-2:95

EN61000-3-3:95

TELECOM FCC Part 68

CS-03

TS016

TS038

TBR4 ISDN Layer4

SAFETY UL/cUL 60950

EN60950:92

TS001

Page 65

DECLARATION OF CONFORMITY

Application of Council Directives(s) 89/336/EEC, 93/68/ECC EMC Directives

73/23/EEC, 96/68/ECC Low Voltage Directives 99/5/EC, RTTE Directive

Standards to which Conformity is Declared: EN55022:98, EN55024:98

EN 60950:92 +A1:92+A2:93+A3:95+A4:96 EN 61000-3-2 :95, EN 61000-3-3:95 FCC Part 68, FCC Part 15 Class A CS-03, ICES-003 Issue 3, TS001, TS016:2/34, TS038, AS/NZS 354:95 TBR4 ISDN Layer 1-3 GB9254-98, GB4943-95, GB17625.1-98

Manufacturer: Quintum Technologies Inc.

Manufactured By: Quintum Technologies Inc.

71 James Way Eatontown NJ USA

Type of Equipment: Digital VoIP Gateway Model Number: Tenor DX Series, Call Relay 60

We, the undersigned, hereby declare that the equipment specified above conforms to the above Directive(s) and standard(s) as of this date.

Place: Eatontown, NJ, USA

Date: 1/20/05

Karl V. Stahl III William J. Truex EMC/Product Safety Engineer Director of Operations

Technical File available through: Quintum Technologies Inc. 71 James Way Eatontown, NJ 07724 USA

Page 66

INDEX

Alarms 5-2

definition 6-4 display via CLI 5-6 field definitions 5-2 list of 5-4

PacketSaver 1-9 provides load balancing 1-7 removes unnecessary call delay 1-4

Finding 1-4 Front view

with AC 2-2

Ground Safety Cable

install 3-8

Back panel 2-5

AC receptacle 2-5 ground screw 2-5 label 2-5 power switch 2-5

Cables 2-6

AC power cord 2-6 DB-9 2-8 RJ-45 Ethernet 2-6

Call Detail Recording 1-9 Call Relay SP

description 1-2 features 1-3 front view 2-2

Capabilities

single point of connection 1-8

CLI

configuration 4-6

Configuration

getting started 4-2 overview 4-2

Connection 1-8, 3-6

console 3-7 ethernet 3-6

CPU

reset 2-2

factory defaults

restore 6-4

Features

CDR 1-9 communication 1-7 direct connection 1-3 easy connect to console 1-7 H.323 gatekeeper 1-5 interopability 1-11 network admin 1-10

Hardware

console port 2-3 description 2-2

Help 1-4

Installation 3-2

ground safety cable 3-8 guidelines 3-2 package contents 3-2 rack install 3-3 required materials 3-3 wall mount 3-4

LEDs

monitor 6-4

Maintenance

change date/time 6-5 change password 6-4 reset system 6-4 restore factory defaults 6-4

PacketSaver 1-9 Password

change 6-4

Ping command 6-4 Product Guide

conventions 1-3

Rack install 3-3 Reset 6-4

P/N 480-0076-00-00 Index-1

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SNMP

support 1-7

Specifications

electrical 2-9 environmental 2-9 LAN 2-9 physical 2-9 PSTN/PBX 2-9 voice/fax 2-9

System

AC power up 3-9 reset 6-4

Tenor Monitor 4-3 Troubleshoot

before you begin 6-2 common problems 6-3 general maintenance 6-4 monitor LEDs 6-2 unit provisioning 6-3

Typical Implementation 1-10

Upgrade 3-11

Wall mount

install dimensions 3-5 installation 3-4 required materials 3-4

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Quintum Technologies Tenor Call Relay 60 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

About this Guide

What’s included?

Typographical Conventions

Product Guide Conventions

Finding Help

Chapter 1: Overview

What is Tenor® Call Relay 60?

Features and Capabilities

State of the art Management system

Direct Connection Between VoIP Networks

NATAccess™/Remote NAT support

Remove Unnecessary Call Delay

Voice Control Management

H.323 Gatekeeper

Session Initiation Protocol (SIP)

H.323/SIP Signaling Translation

Provides Load Balancing

SNMP Support

Call Relay 60 communication

Easy Connect to Console

Capabilities

Single Point of Network Interconnection

PacketSaver™

Call Detail Recording

Call Relay 60 with Tenor MultiPath Switch

Chapter 2: Hardware Components

Hardware Description

Front Panel Connections and Reset/Diag Options

Front Panel LEDs

Back Panel

Cables

DB-9 Serial RS-232 Cable

Specifications

Voice/Fax

LAN Connection

Physical

Electrical

Environmental

Chapter 3: Installation

Installation

Pre-Installation Guidelines

Inspect Package Contents

Rack Install

Connection

Connect to Ethernet LAN

Connect to PC Console

Install Ground Cable (if required)

Power up the System

Assign IP Address

Load Software Upgrade

Getting Started with Configuration/Monitoring

Tenor Configuration Manager

Tenor Monitor

Command Line Interface

Chapter 5: System Alarms

Monitor Alarms

How to Read Alarms

Valid Alarms

View Alarms

Display all Alarms

Display Active Alarms

Display Alarm History

Chapter 6: Diagnostics/Maintenance

Before you Begin

Monitor LEDs

Diagnostics

Common Symptoms/Problems

Verify Unit Provisioning

Ping Unit

Monitor Alarms

Alarms

General Maintenance

Restore Factory Defaults

Reset System

Change Password