QuickLabel QL-60, QL-30 User Manual

USER GUIDE

QLB180 20170918

www.quicklabel.com

Toll-Free: 877-757-7978

Tel: [phone]

QL-30/60 User Guide

Part Number 22834676-EN-E

Revision 1.1

10/2017

QuickLabel, An AstroNova™ Division

World Headquarters

600 East Greenwich Ave., West Warwick, RI 02893

Tel: [phone] Fax: [phone]

E-mail: [e-mail]

www.QuickLabel.com

Technical Support

Tel: [phone]

E-mail: [e-mail]

www.QuickLabel.com/support/

Copyright © 2017 AstroNova ®, Inc.

This manual is copyrighted with all rights reserved. No part of this manual may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language in any
form by any means without written permission of QuickLabel.

Trademarks

QL-30®, QL-60® and Custom QuickLabel Omni® are registered trademarks of AstroNova, Inc.

Windows® is a registered trademark of the Microsoft Corporation.

TrueType® is a registered trademark of Apple Computer, Inc.

ZPL® is a registered trademark of Zebra Technologies Inc.

QL-30/60 Printer Limited Warranty

QuickLabel, an AstroNova Division, warrants all components of this product, except wear parts
and consumables, against defects in materials or workmanship for a period of one (1) year from
the date of original purchase. Wear parts include the printhead and print platen. This warranty
also excludes any cutter blade that may be incorporated in a cutter accessory installed in,
integrated with or attached to the printer. If the customer discovers a defect, this defect must
be reported promptly to QuickLabel. QuickLabel will, at its option, repair the printer or repair or
replace its defective component(s) at no additional charge under our QuickSwap™ Parts
Service. Repair parts and replacement parts will be furnished on an exchange basis and will
be either reconditioned or new. The customer is responsible for freight to return the printer or
component to our factory. We will ship the repaired or replaced printer or component back to
you via standard ground freight service. All replaced parts become the property of QuickLabel.
Travel, freight and other expenses related to warranty repairs are not covered.

The printer warranty excludes the cost to repair damage to the product caused by labels, tags
or thermal transfer ribbons that are not compatible with the product. This warranty is void if the
product has been damaged by accident, abuse, neglect or misapplication, or if the product has
been improperly installed or maintained, or if the product has been used outside of its
environmental specifications, or if the product has been modified without the express written
permission of QuickLabel.

QuickLabel makes no warranty, either express or implied, with respect to this product's
merchantability or fitness for a particular purpose. In no event shall QuickLabel be held liable
for any direct, indirect, special, incidental, or consequential damages, whether based on a
contract, tort, or any other legal theory and whether advised of the possibility of such damages.

QL-30/60 Printhead and Platen Warranty

QuickLabel Systems warrants the printhead and the platen from the date of purchase for a
period of 90 days or for 1 million inches of thermal transfer ribbon, whichever comes first,
contingent upon the use of QuickLabel thermal transfer ribbon. QuickLabel printheads are
calibrated for use with QuickLabel thermal transfer ribbon and perform optimally only when
used with this ribbon. This specific Printhead and Platen Warranty does not apply to printheads
damaged by accident, abuse, neglect, misapplication or the like.

Contact Information

World Headquarters

600 East Greenwich Ave.
West Warwick, RI 02893 USA
Toll-Free: 877-757-7978 | Tel: [phone]
quicklabel.com

European Headquarters

Waldstrasse 70
63128 Dietzenbach | Germany
Tel: [phone]
quicklabel.de

Canada

3505 Rue Isabelle
Suite O
Brossard, QC J4Y 2R2
Tel: [phone]
quicklabel.ca

Latin America

Av Insurgentes Sur No 1602, 4º Piso
Suite 467
Col. Credito Constructor
Ciudad de Mexico CDMX 03940
Mexico
Tel: [phone]
quicklabel.com/es

Denmark

Marielundvej 46A, 2.
2730 Herlev
Tel: [phone]
trojanlabel.com

France

Parc Euclide
ZA la Clef de St Pierre
10A Rue Blaise Pascal
78990 Elancourt
Tel: [phone]
quicklabel.fr

United Kingdom

A5 Westacott Business Centre
Westacott Way, Maidenhead
Berkshire, SL6 3RT
Tel: [phone]
quicklabel.co.uk

China

1F, Bldg2#,
458 North Fu Te Road,
Shanghai Waigaoqiao F.T.Z., 200131
Tel: [phone]
quicklabel.cn

Ownership Information

Congratulations and thank you for your business. Your purchase of a QuickLabel digital label
printer is an investment in production flexibility and packaging efficiency. Please record the
model number and serial number of your product.

FCC Part 15 Compliance

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable
protection against interference in a residential installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.

If this equipment does cause interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.

• Consult the dealer or an experienced radio/TV technician for help.

CAUTION: Changes or modifications to this equipment not expressly approved by the party
responsible for compliance could void the user's authority to operate the equipment.

RoHS2 Compliance

The QL-30/60 Label Printer does not contain the substances specified within ANNEX II of
“Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011 on the
restriction of the use of certain hazardous substances in electrical and electronic equipment
(RoHS)”, that is, lead, mercury, cadmium, hexavalent chromium, polybrominated biphenyls
(PBB) and polybrominated diphenyl ethers (PBDE) exceeding their specified maximum
concentration values tolerated by weight in homogeneous materials, except for the exemptions
set in ANNEX Ill of the Directive and its amendments.

This information is offered in good faith to the best of our knowledge, but is subject to revision
as new information becomes available.

Declaration of Conformity

Declaration de Conformité
Ubereinstimmungserklärung
Dichiarazione di Conformità

ID DoC-22834676

Manufacturer’s name and address
Nom et adresse du fabricant
Hersteller
Nome del costruttore

Model No.
Modele No.
Model Nr.
Modello No.

Description of Products
Description des produits
Produktbeschreibungen
Descrizione dei Prodotti

Standards to which conformity is declared
Standards auquel la conformité appartient
Normen für welche Übereinstimmung erklärt wird
Norme per le quali si dichiara la conformità

Application of Council Directives
Application des Decisions du Conseil
Anwendbar fur die Richtlinien
Applicazione delle Direttive del Comitato

AstroNova, Inc.
600 East Greenwich Avenue
West Warwick, RI 02893 USA

QL-30
QL-60
QL-30P
QL-60P
QL-30M
QL-60M
QL-30MP
QL-60MP

Color Label Printer

EN 60950-1:2006+A11:2009+A12:2011+A1:2010+A2:2013
EN 55032:2012
EN 55024:2010
EN 61000-3-2:2014
EN 61000-3-3:2013
EN 61000-6-2:2005
EN 50581:2012

2014/35/EU
2014/30/EU
2011/65/EU

I, the undersigned, hereby declare that the equipment specified above conforms to the above Directive and Standard.
Je, Soussigné, déclare que l’équipment spécifié ci-dessus est en conformité avec la directive et le standard ci-dessus.
Ich, der unterzeichnende erkläre hiermit, daß das oben beschriebene Gerät den vorgenannten Richtlinien und Normen entspricht.
Il sottoscritto dichiara che l’apparecchio sopra specificato è conforme alle Direttive e Norme sopra specificate.

Steven Holbrook
Quality Assurance Manager
AstroNova, Inc.

European Contact: Your local AstroNova, Inc. Sales and Service Office.
FRANCE - Parc Euclide, ZA la Clef de St Pierre, 10A Rue Blaise Pascal 78990 Elancourt

Tel: [phone], Fax: [phone]
GERMANY - Waldstraße 70, D-63128 Dietzenbach

Tel. [phone], Fax: [phone]
UNITED KINGDOM - Westacott Way, Maidenhead Berkshire, SL6 3RT

Tel: [phone] • Fax: [phone]

Date of issue: 10/10/2017
Place of issue: West Warwick, RI

QL-30/60 User Guide 9

Contents

Part 1: Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Intended Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Chapter 2: Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Device Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Print unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Unpacking and Setting-up the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Installing the WLAN stick . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Connecting the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Connecting to the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . 23

Connecting to a Computer or Computer Network . . . . . . . . . . . . . . . . 23

Switching on the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Chapter 3: Touchscreen Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Start Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Structure of the Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Navigation in the Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Service Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Chapter 4: Loading Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Loading Roll Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Positioning the Media Roll on the Roll Retainer . . . . . . . . . . . . . . . . . 37

Contents

Inserting the Media Strip into the Printhead . . . . . . . . . . . . . . . . . . . 38

Setting the Label Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Winding up the Media Strip in Rewind Mode . . . . . . . . . . . . . . . . . . 40

Removing the Wound Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Winding up the Liner in Peel-Off mode . . . . . . . . . . . . . . . . . . . . . 42

Loading Fanfold Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Setting the Head Locking System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

QL-30, QL-60, QL-30P, QL-60P . . . . . . . . . . . . . . . . . . . . . . . . 44

QL-30M, QL-60M, QL-30MP, QL-60MP . . . . . . . . . . . . . . . . . . . . 45

Removing and Installing the Rewind Guide Plate, Dispense Plate or Tear-off

Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Removing a plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Installing a plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Loading Transfer Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Setting the Feed Path of the Transfer Ribbon . . . . . . . . . . . . . . . . . . . . . . 48

Chapter 5: Printing Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Synchronization of the Media Feed . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Tear-off Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Peel-off Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Internal Rewinding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Chapter 6: Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Cleaning Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Cleaning the Print Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Cleaning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Cleaning the Label Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Chapter 7: Fault Correction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Error Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Error Messages and Fault Correction . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Problem Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Chapter 8: Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Media Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Device Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Reflective Mark Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Cut-out Mark Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Part 2: Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Chapter 9: Connecting Label Printer to Computer . . . . . . . . . . . . . . . . . . . . . . . . 69

Print Services Raw-IP and LPR/LPD in MS Windows . . . . . . . . . . . . . . . . . . 70

Adjusting Windows Printer Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Connecting Label Printer via Ethernet Interface . . . . . . . . . . . . . . . . . . . . . 70

Setting Up a WLAN Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Connecting Label Printer via USB Interface . . . . . . . . . . . . . . . . . . . . . . . 71

Connecting Label Printer via RS-232 interface . . . . . . . . . . . . . . . . . . . . . 72

Setting Up a Bluetooth Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

10 QL-30/60 User Guide

Contents

Chapter 10: Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Chapter 11: Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Chapter 12: Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Configuration via Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Tearing-off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Cutting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Peeling-off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Labeling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Interpreter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

ZPL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Configuration via the Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Calling Up the Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Status Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Setup Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Security Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Devices Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Fonts Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Chapter 13: Test Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Status Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Font list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Device List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Test Grid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

WiFi Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Chapter 14: Diagnostic Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

ASCII Dump Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Label Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Save Data Stream . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Save Print Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Save System Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Chapter 15: Extras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Save Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Load Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Reset Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Reset Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

QL-30/60 User Guide 11

Contents

Cleaning Interval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Legal Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Chapter 16: Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Chapter 17: Service Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Reset Service Counter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Calibrate Label Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Length Correction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Printer Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Chapter 18: I/O Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Circuit Diagram of Inputs and Outputs . . . . . . . . . . . . . . . . . . . . . . . . . 130

Solution Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Peeling-off on Demand with Present Sensor PS800 / PS900 . . . . . . . . . 131

Peeling-off on Demand without Present Sensor . . . . . . . . . . . . . . . 133

Cutting on Demand with Cutter CU400 . . . . . . . . . . . . . . . . . . . . 139

Pausing and Continuing a Print Job . . . . . . . . . . . . . . . . . . . . . . 141

Chapter 19: FTP Printer Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

FTP Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

FTP Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

FTP Access to Storage Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

FTP Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Chapter 20: Storage Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Suitable Storage Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Directory Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Writing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Storage Device Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Load Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Print File List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Copy Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Format Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Default Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Chapter 21: Remote Access via VNC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Preparing the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Preparing the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Establishing a Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Chapter 22: External Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Connecting External Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Keyboard Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Special Key Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

In the menu and for entry of variable data . . . . . . . . . . . . . . . . . . 153

12 QL-30/60 User Guide

Contents

Chapter 23: Firmware Updater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

QL-30/60 User Guide 13

Contents

14 QL-30/60 User Guide

Part 1

This part provides information about printer operations. This part contains the following
chapters:

• “Introduction” on page 17

• “Installation” on page 19

• “Touchscreen Display” on page 25

• “Loading Media” on page 37

• “Printing Operation” on page 49

Operation

• “Cleaning” on page 51

• “Fault Correction” on page 53

• “Media” on page 59

QL-30/60 User Guide 15

16 QL-30/60 User Guide

1

Instructions

Important information and instructions in this documentation are designated as follows:

Danger: Draws attention to an exceptionally great, imminent danger to your health o r life due
to hazardous voltages. Draws attention to a danger with high risk which, if not avoided, may
result in death or serious injury.

Warning: Draws attention to a danger with medium risk which, if not avoided, may result in
death or serious injury.

Caution: Draws attention to a danger with low risk which, if not avoided, may result in minor
or moderate injury.

Attention: Draws attention to potential risks of property damage or loss of quality.
Note: Advice to make work routines easier or on important steps to be carried out.

Intended Use

Introduction

• The device is manufactured in accordance with the current technological status and the
recognized safety rules. However, danger to the life and limb of the user or third parties
and/or damage to the device and other tangible assets can arise during use.

• The device may only be used for its intended purpose and if it is in perfect working order,
and it must be used with regard to safety and dangers as stated in the user guide.

• The device is intended exclusively for printing suitable materials that have been approved
by the manufacturer. Any other use or use going beyond this shall be regarded as improper
use. The manufacturer/supplier shall not be liable for damage resulting from unauthorized
use; the user shall bear the risk alone.

• Usage for the intended purpose also includes complying with the user guide, including the
manufacturer‘s maintenance recommendations and specifications.

Safety Instructions

• The device is configured for voltages of 100 to 240 V AC. It must be plugged into a
grounded socket.

• Only connect the device to other devices which have a protective low voltage.

• Switch off all affected devices (computer, printer, accessories) before connecting or
disconnecting.

• The device may only be used in a dry environment. Do not expose it to moisture (sprays of
water, mists, etc.).

• Do not use the device in an explosive atmosphere.

QL-30/60 User Guide 17

Introduction

• Do not use the device close to high-voltage power lines.

• If the device is operated with the cover open, ensure that people‘s clothing, hair, jewelry
etc. do not come into contact with the exposed rotating parts.

• The device or parts of it can become hot while printing. Do not touch during operation, and
allow to cool down before changing material and before disassembly.

• Risk of crushing when closing the cover. Touch the cover at the outside only. Do not reach
into the swivel range of the cover.

• Perform only those actions described in this user guide. Work going beyond this may only
be performed by trained personnel or service technicians.

• Unauthorized interference with electronic modules or their software can cause
malfunctions.

• Other unauthorized work on or modifications to the device can also endanger operational
safety.

• Always have service work done in a qualified workshop, where the personnel have the
technical knowledge and tools required to do the necessary work.

• There are various warning stickers on the device. They draw your attention to dangers.
Warning stickers must therefore not be removed, as then you and other people cannot be
aware of dangers and may be injured.

• The maximum sound pressure level is less than 70 dB(A).

Danger: Danger to life and limb from power supply. Do not open the device casing.
Warning: This is a class A product. In a domestic environment this product may cause radio

interference in which case the user may be required to take adequate measures.

Environment

Obsolete devices contain valuable recyclable materials that should be sent for recycling. Send
to suitable collection points, separately from residual waste.

The modular construction of the printer enables it to be easily disassembled into its component
parts. Send the parts for recycling.

The electronic circuit board of the device is equipped with a lithium battery. Take old batteries
to collection boxes in shops or public waste disposal centers.

18 QL-30/60 User Guide

2

3

5
6

7

8

4

1

9

10

2

11

Device Overview

Overview

Installation

Figure 1: Overview

# Description

1 Cover

2 Margin stop (only “M” devices)

3 Margin stop

4 Roll retainer

5 Ribbon supply hub

6 Ribbon take-up hub

7 Internal rewinder (only “P” devices)

QL-30/60 User Guide 19

Installation

13

14

18
19

16

12

21

22

15

17

20

# Description

8Print unit

9 Cover (not on QL-30P, QL-60P, QL-30MP, QL-60MP)

10 Touchscreen display

11 LED “Power on”

Print unit

Figure 2: Print unit

# Description

12 Ribbon deflection

13 Printhead retainer with printhead

14 Label sensor

15 Allen key

16 Printhead locking lever

17 Print roller

18 Guide adjusting knob

19 Guide

20 Dispense plate

20 QL-30/60 User Guide

# Description

27

28

31

29

30

33

32

34

35

21 Rewind assist roller (only “P” devices)

22 Locking system (only “P” devices)

Connections

Installation

Figure 3: Connections

# Description

27 Power switch

28 Power connection jack

29 Slot for SD card

30 2 USB host ports for keyboard, scanner, USB memory stick, Bluetooth

adapter or service key

31 USB full-speed device port

32 Ethernet 10/100 Base-T

33 Serial RS-232 port

34 I/O interface (Option)

35 USB host port for keyboard, scanner, USB memory stick, Bluetooth adapter or

service key

QL-30/60 User Guide 21

Installation

3

4

Unpacking and Setting-up the Printer

1 Lift the label printer out of the box.
2 Check label printer for damage which may have occurred during transport.
3 Set up the printer on a level surface.
4 Remove foam transportation safeguards near the printhead.
5 Check delivery for completeness.

• Label printer

• Power cable

• USB cable

• WLAN stick

• Installation software

• Documentation

Installing the WLAN stick

1

2

Figure 4: Installing the WLAN stick

1 Remove the cover (1) with the Allen key (2).
2 Connect the WLAN stick (4) to the USB interface (3) in the control panel.

22 QL-30/60 User Guide

Connecting the Device

The standard available interfaces and connectors are shown in Figure 3.

Connecting to the Power Supply

The printer is equipped with a wide area power unit. The device can be operated with a supply
voltage of 230 V~/50 Hz or 115 V~/60 Hz without adjustment.

1 Check that the device is switched off.
2 Plug the power cable into the power connection socket (28).
3 Plug the power cable into a grounded socket.

Connecting to a Computer or Computer Network

Attention: Inadequate or no grounding can cause ma lfunctions during operations. Ensure that
all computers and cables connected to the label printer are grounded.

1 Connect the label printer to a computer or network by a suitable cable.

For details of the configuration of the individual interfaces, refer to “Connecting Label

Printer to Computer” on page 69.

Installation

Switching on the Device

When all connections have been made:

1 Switch the printer on at the power switch (27).

The printer performs a system test, and then shows the system status Ready in the display
(10).

QL-30/60 User Guide 23

Installation

24 QL-30/60 User Guide

3

The user can control the operation of the printer with the control panel (“Configuration” on page

79), for example:

• Issuing, interrupting, continuing and canceling print jobs

• Setting printing parameters, e.g. heat level of the printhead, print speed, interface

• Control stand-alone operation with a memory module

• Update the firmware

Many functions and settings can also be controlled by software applications or by direct
programming with a computer using the printer’s own commands.

Settings made on the touchscreen display make the basic settings of the label printer.

Note: It is advantageous, whenever possible, to make adaptations to various print jobs in the
software.

Start Screen

Touchscreen Display

configuration, language and time of day

Table 1: Start screen

After switching on

QL-30/60 User Guide 25

Touchscreen Display

Table 1: Start screen (Continued)

During printing

In pause state

After print job

The touchscreen display is operated directly by touch:

• To open a menu or select a menu item lightly touch the corresponding symbol.

• To scroll in lists slide finger up or down on the display.

26 QL-30/60 User Guide

Touchscreen Display

Table 2: Symbols on the start screen

Open the menu Repeat the last printed label

Interrupt the print job Cancel all print jobs

Continue the print job Feed a blank label

Note: Inactive symbols are shaded.

With special software or hardware configurations additional symbols appear on the start
screen:

Table 3: Optional symbols on the start screen

Printing on demand without print job

Printing on demand within print job

QL-30/60 User Guide 27

Touchscreen Display

Table 3: Optional symbols on the start screen (Continued)

Direct cut with CU, PCU or ST cutter
installed

Table 4: Optional symbols on the start screen

Release printing of a single label within a print job including peeling-off,
cutting...

Release a direct cut without media feed

In the headline several types of information are displayed as widgets depending on the
configuration:

Figure 5: Widgets in the start screen
Table 5: Widgets in the start screen

Displays the current data transfer in the form of a falling drop.

The Save data stream function is active. All received data are stored in
a .lbl file. See “Save Data Stream” on page 115.

28 QL-30/60 User Guide

Table 5: Widgets in the start screen (Continued)

Warning ribbon end. The remaining diameter of the ribbon supply roll
undershoots the set value.

SD card installed

USB memory installed

Gray: Bluetooth adapter installed

White: Bluetooth connection active

WiFi connection active. The WiFi strength is displayed by the number of
white arcs.

Ethernet connection active

USB connection active

Touchscreen Display

Structure of the Menu

The menu contains setting options on several levels for configuring the label printer. In addition,
the menu features test and diagnostic functions for supporting the configuration or checking the
function of the label printer.

Table 6: Structure of the menu

1st Selection Level 2nd Selection Level 3rd Selection Level

Info

Storage

Setup Printing

Clock time

QL-30/60 User Guide 29

Touchscreen Display

Table 6: Structure of the menu (Continued)

1st Selection Level 2nd Selection Level 3rd Selection Level

Labels

Ribbon

Tearing-off

Cutting

Peeling-off

Labeling

Interfaces Ethernet

WLAN

Network
services

RS-232

Errors

Region

Time

Display

Interpreter

ZPL

30 QL-30/60 User Guide