QuickLabel 50 Kiaro! User Manual

The Kiaro! 50

USERGUIDE

Congratulations on owning a Kiaro! 50
inkjet color label printer. This User
Guide will help you start printing
labels, re-load printing supplies,
troubleshoot problems, and
perform routine maintenance.

QuickLabel.com

Part Number: 22834645-EN-E

Revision 1.2

Kiaro! 50 User Guide

Part Number 22834645-EN-E

Revision 1.2

1/2015

QuickLabel® Systems

an Astro-Med, Inc. Product Group

World Headquarters

600 East Greenwich Ave., West Warwick, RI 02893

Tel: [phone] Fax: [phone]

E-mail: [e-mail]

www.QuickLabel.com

Technical Support

Tel: [phone]

E-mail: [e-mail]

www.QuickLabel.com/support/

Copyright © 2015 Astro-Med ®, Inc.

This manual is copyrighted with all rights reserved. No part of this manual may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into
any language in any form by any means without written permission of QuickLabel
Systems.

Trademarks

Kiaro! 50® and Custom QuickLabel Omni® are registered trademarks of Astro-Med,
Inc.

Adobe®, Photoshop®, and Illustrator® are registered trademarks of Adobe Systems,
Inc.

Corel® is a registered trademark of Corel Corporation.

Microsoft® Windows® XP, Windows® Vista®, Windows® 7, and Windows® 8 are
registered trademarks of Microsoft Corporation.

Kiaro! 50 Limited Warranty

QuickLabel Systems, An Astro-Med Inc. Product Group, warrants all components of
this product, except wear parts and consumables, against defects in materials or
workmanship for a period of one (1) year from the date of original purchase. Wear
parts include the media transport mechanism, print module, purge unit, maintenance
cartridge, cutter blades and the like. Consumables include ink cartridges and labels,
which are covered under a separate warranty. If the customer discovers a defect, this
defect must be reported promptly to QuickLabel Systems. QuickLabel Systems will, at
its option, repair the printer or repair or replace its defective component(s) at no
additional charge. A loaner unit is available with our QuickSwap Repair Service, part
of our Customer Support Package. Repair parts and replacement parts will be either
reconditioned or new. The customer is responsible for freight to return the printer to
our factory. We will ship the repaired or replaced printer back to you via standard
ground freight service. All replaced parts become the property of QuickLabel Systems.
Travel, freight and other expenses related to warranty repairs are not covered.

In the first year of product ownership, you may also purchase a Customer Support
Package issued by QuickLabel or an authorized QuickLabel dealer. In such a case, you
would be entitled to an on-site installation and/or training visit. The Customer Support
Package also provides a QuickSwap loaner unit.

This warranty is void if the product has been damaged by accident, abuse, neglect or
misapplication or by the use of incompatible consumables or parts, or if the product
has been improperly installed, or if the product has been modified without the express
written permission of QuickLabel Systems. QuickLabel is not responsible for products
lost or damaged in transit.

QuickLabel makes no warranty, either express or implied, with respect to this
product's merchantability or fitness for a particular purpose. In no event shall
QuickLabel be held liable for any direct, indirect, special, incidental, or consequential
damages, whether based on a contract, tort, or any other legal theory and whether
advised of the possibility of such damages.

Ink Limited Warranty

This warranty covers QuickLabel Kiaro! 50 ink cartridge sold by QuickLabel Systems.

Each Kiaro! 50 ink cartridge is warranted to be free from defects in materials and
workmanship for up to 24 months from the date of manufacture if in original
unopened packaging, or up to 6 months after installation, whichever occurs first. This
warranty applies only to the ink cartridges as used in the QuickLabel Kiaro! printing
system.

If the customer suspects a defect in a Kiaro! 50 ink cartridge, the customer must notify
QuickLabel within the warranty period. Upon return of the ink cartridge to the
QuickLabel factory and QuickLabel's verification of the defect, QuickLabel will replace
the defective ink cartridge.

This warranty does not cover Kiaro! 50 ink cartridges that have been emptied, refilled,
remanufactured, modified, refurbished, misused, or tampered with, or that have
expired, or when used to print on label or tag media that is not compatible with the
Kiaro! 50.

This warranty is void if the Kiaro! 50 ink cartridge has been damaged by accident,
abuse, neglect or misapplication, if the product has been improperly installed or
maintained, if the product has been used outside of its environmental specifications, or
if the product has been modified without the express written permission of
QuickLabel.

QuickLabel makes no warranty, either express or implied, with respect to this
product's merchantability or fitness for a particular purpose. In no event shall
QuickLabel be held liable for any direct, indirect, special, incidental, or consequential
damages, whether based on a contract, tort, or any other legal theory and whether
advised of the possibility of such damages.

Print Module Limited Warranty

QuickLabel Systems warrants the print module from the date of purchase for a period
of 90 days or for 1 million inches of printing, whichever comes first, contingent upon
the use of QuickLabel ink and labels. The Kiaro! 50 print module is calibrated for use
with QuickLabel ink and labels and performs optimally only when used with these
materials. This specific print module warranty does not apply to print modules
damaged by accident, abuse, neglect, misapplication or the like. This warranty is void
if the product has been damaged by accident, abuse, neglect or misapplication, or if the
product has been improperly installed, or if the product has been modified without the
express written permission of QuickLabel Systems.

ICC Profile

ICC Profile Powered by X-Rite Incorporated

Obtaining Service

To obtain warranted service, please contact QuickLabel Technical Support through
one of the Factory Sales and Service Centers.

Contact Information for Factory Sales and Service

QuickLabel USA and World Headquarters

600 East Greenwich Avenue
West Warwick, RI 02893 USA
Toll Free: [phone]
Toll-Free Sales: [phone]
Toll Free Technical Support: [phone]
Tel: [phone]
Fax: [phone]
Web Site: www.QuickLabel.com
Sales E-mail: [e-mail]
Technical Support E-mail: [e-mail]

QuickLabel Canada

#111 - 3555 Isabelle, Borssard, QC J4Y 2R2 Canada
Tel: [phone]
Fax: [phone]
Web Site: www.QuickLabel.ca
Sales E-mail: [e-mail]
Technical Support E-mail: [e-mail]

QuickLabel Deutschland

Astro-Med GmbH, Senefelderstraße 1/ T6 D-63110 Rodgau
Tel. [phone]
Fax: [phone]
Web Site: www.QuickLabel.de
Sales E-mail: [e-mail]
Technical Support E-mail: [e-mail]

QuickLabel France

Parc Euclide
ZA la Clef de St Pierre
10A Rue Blaise Pascal
78990 ELANCOURT
Tel: [phone]
Fax: [phone]
Web Site: www.QuickLabel.fr
Sales E-mail: [e-mail]
Technical Support E-mail:[e-mail]

QuickLabel United Kingdom

Astro-Med House, 11 Whittle Parkway
Slough, Berkshire SL1 6DQ
Tel: [phone]
Fax: [phone]
Web Site: www.QuickLabel.co.uk
Sales E-mail: [e-mail]
Technical Support E-mail:[e-mail]

Ownership Information

Congratulations and thank you for your business. Your purchase of a QuickLabel
digital label printer is an investment in production flexibility and packaging efficiency.
Please record the model number and serial number of your product.

FCC Part 15 Compliance

NOTE: This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC rules. These limits are designed to
provide reasonable protection against interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation.

If this equipment does cause interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

CAUTION: Changes or modifications to this equipment not expressly approved by the
party responsible for compliance could void the user's authority to operate the
equipment.

Canadian Compliance Statement

This Class B digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.

Cet appareil numérique de la classe B respecte toutes les exigences du Réglement sur
le matériel brouilleur du Canada.

RoHS2 Compliance

The Kiaro! 50 Label Printer does not contain the substances specified within ANNEX
II of “Directive 2011/65/EU of the European Parliament and of the Council of 8 June
2011 on the restriction of the use of certain hazardous substances in electrical and
electronic equipment (RoHS)”, that is, lead, mercury, cadmium, hexavalent chromium,
polybrominated biphenyls (PBB) and polybrominated diphenyl ethers (PBDE)
exceeding their specified maximum concentration values tolerated by weight in
homogeneous materials, except for the exemptions set in ANNEX Ill of the Directive
and its amendments.

This information is offered in good faith to the best of our knowledge, but is subject to
revision as new information becomes available.

WEEE Directive

European Union (and EEA) only.

These symbols indicate that this product is not to be disposed of with your household
waste, according to the WEEE Directive (2002/96/EC), the Battery Directive
(2006/66/EC) and/or your national laws implementing those Directives.

If a chemical symbol is printed beneath the symbol shown above, in accordance with
the Battery Directive, this indicates that a heavy metal (Hg = Mercury, Cd = Cadmium,
Pb = Lead) is present in this battery or accumulator at a concentration above an
applicable threshold specified in the Battery Directive.

This product should be handed over to a designated collection point, e.g., on an
authorized one-for-one basis when you buy a new similar product or to an authorized
collection site for recycling waste electrical and electronic equipment (EEE) and
batteries and accumulators. Improper handling of this type of waste could have a
possible impact on the environment and human health due to potentially hazardous
substances that are generally associated with EEE.

Your cooperation in the correct disposal of this product will contribute to the effective
usage of natural resources.

For more information about the recycling of this product, please contact your local city
office, waste authority, approved scheme or your household waste disposal service.

(EEA: Norway, Iceland and Liechtenstein)

WEEE Compliance - India only

This product is not to be disposed of with your household waste, according to the
e-waste (Management and Handling) Rules, 2011. This product should be handed over
to a designated collection point, e.g., to an authorized collection site for recycling waste
electrical and electronic equipment (EEE). Improper handling of this type of waste
could have a possible negative impact on the environment and human health due to
potentially hazardous substances that are generally associated with EEE. At the same
time, your cooperation in the correct disposal of this product will contribute to the
effective usage of natural resources. For more information regarding return and
recycling of WEEE products, please contact QuickLabel Systems.

Also, this product complies with the “India E-waste Rule 2011" and prohibits use of
lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated
diphenyl ethers in concentrations exceeding 0.1 % by weight and 0.01 % by weight for
Cadmium, except for the exemptions set in Schedule ll of the Rule.

Battery - For CA, USA only

Included battery contains Perchlorate Material ---- special handling may apply.

See http://www.dtsc.ca.gov/hazardouswaste/perchlorate for detail.

European Union (and EEA) only

Contains a preservative to control microbial deterioration.

Contains 1,2-benzisothiazol-3(2H)-one.

May produce an allergic reaction.

Contains less than 30% of components with unknown hazards to the aquatic
environment.

Safety data sheet available on request.

Declaration of Conformity

Declaration de Conformité
Ubereinstimmungserklärung
Dichiarazione di Conformità

ID DoC-22834645

Manufacturer’s name and address
Nom et adresse du fabricant
Hersteller
Nome del costruttore

Model No.
Modele No.
Model Nr.
Modello No.

Standards to which conformity is declared
Standards auquel la conformité appartient
Normen für welche Übereinstimmung erklärt wird
Norme per le quali si dichiara la conformità

Application of Council Directives
Application des Decisions du Conseil
Anwendbar fur die Richtlinien
Applicazione delle Direttive del Comitato

I, the undersigned, hereby declare that the equipment specified above conforms to the above Directive and Standard.
Je, Soussigné, déclare que l’équipment spécifié ci-dessus est en conformité avec la directive et le standard ci-dessus.
Ich, der unterzeichnende erkläre hiermit, daß das oben beschriebene Gerät den vorgenannten Richtlinien und Normen entspricht.
Il sottoscritto dichiara che l’apparecchio sopra specificato è conforme alle Direttive e Norme sopra specificate.

Astro-Med, Inc.
600 East Greenwich Avenue
West Warwick, RI 02893 USA

Kiaro! 50

EN 60950-1:2006/A11:2009/A1:2010/A12:2011
EN 50564:2011 (Commission Regulation (EC) No 1275/2008 and
(EU) No 801/2013)
EN 50563:2011 (Commission Regulation (EC) No 278/2009)
EN 55032: 2012 Class B
EN 61000-3-2: 2006+A1+A2
EN 61000-3-3: 2013
EN 55024: 2010
Part 15 Subpart B Class B

2004/108/EC
2006/95/EC
2005/32/EC

Steven Holbrook
Quality Assurance Manager
Astro-Med, Inc.

European Contact: Your local Astro-Med, Inc. Sales and Service Office.
FRANCE - Astro-Med SNC, Parc Euclide, ZA la Clef de St Pierre, 10A Rue Blaise Pascal, 78990 ELANCOURT (Tel. [phone] Fax:

331-3482-0571 Email:[e-mail])
GERMANY - Astro-Med GmbH, Senefelderstrasse 1/T6, D-63110 Rodgau (Tel. [phone] Fax: [phone] Email:

[e-mail])
UNITED KINGDOM - Astro-Med, Inc., Astro-Med House, 11 Whittle Parkway, Slough, SL1 6DQ. (Tel. [phone] Fax: [phone]

Email: [e-mail])

Ink Tanks and Maintenance Cartridge included

Date of issue: 10/3/2014
Place of issue: West Warwick, RI

Declaration of Conformity

Declaration de Conformité
Ubereinstimmungserklärung
Dichiarazione di Conformità

ID DoC-22834645-D

Manufacturer’s name and address
Nom et adresse du fabricant
Hersteller
Nome del costruttore

Model No.
Modele No.
Model Nr.
Modello No.

Standards to which conformity is declared
Standards auquel la conformité appartient
Normen für welche Übereinstimmung erklärt wird
Norme per le quali si dichiara la conformità

Application of Council Directives
Application des Decisions du Conseil
Anwendbar fur die Richtlinien
Applicazione delle Direttive del Comitato

I, the undersigned, hereby declare that the equipment specified above conforms to the above Directive and Standard.
Je, Soussigné, déclare que l’équipment spécifié ci-dessus est en conformité avec la directive et le standard ci-dessus.
Ich, der unterzeichnende erkläre hiermit, daß das oben beschriebene Gerät den vorgenannten Richtlinien und Normen entspricht.
Il sottoscritto dichiara che l’apparecchio sopra specificato è conforme alle Direttive e Norme sopra specificate.

Astro-Med, Inc.
600 East Greenwich Avenue
West Warwick, RI 02893 USA

Kiaro! 50D

UL 60950-1 2nd Edition
CAN/CSA-C22.2 No.60950-1-07 2nd Edition
IEC 60950-1(ed.2), IEC 60950-1(ed.2);am1
EN 60950-1:2006/A11:2009/A1:2010/A12:2011
EN 55032:2012 Class B
EN 61000-3-2:2006, A1:2009, A2:2009 Class A
EN 61000-3-3:2013
EN 55024:2010
EN 50563:2011 (Commission Regulation (EC) No 278/2009)
EN 50564:2011 (Commission Regulation (EC) No 1275/2008
and (EU) No 801/2013)
FCC Part15B Class B
ICES-003 Class B

2011/65/EU
2004/108/EC
2006/95/EC
2005/32/EC

Steven Holbrook
Quality Assurance Manager
Astro-Med, Inc.

European Contact: Your local Astro-Med, Inc. Sales and Service Office.
FRANCE - Astro-Med SNC, Parc Euclide, ZA la Clef de St Pierre, 10A Rue Blaise Pascal, 78990 ELANCOURT (Tel. [phone] Fax:

331-3482-0571 Email:[e-mail])
GERMANY - Astro-Med GmbH, Senefelderstrasse 1/T6, D-63110 Rodgau (Tel. [phone] Fax: [phone] Email:

[e-mail])
UNITED KINGDOM - Astro-Med, Inc., Astro-Med House, 11 Whittle Parkway, Slough, SL1 6DQ. (Tel. [phone] Fax: [phone]

Email: [e-mail])

Ink Tanks and Maintenance Cartridge included

Date of issue: 12/9/2014
Place of issue: West Warwick, RI

Contents

Chapter: 1 Quick Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Before Installing the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Choosing an Installation Location . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Unpacking the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Installing the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Loading Ink Tanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Connecting the Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Turning on the Printer and Initial Ink Filling . . . . . . . . . . . . . . . . . . . . . . . . . 9

Installing Media for the First Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Installing the Printer Driver (USB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Resolving Windows 7 and Windows 8 USB Installation Issues . . . . . . . . . 19

Installing the Printer Driver (Network) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Chapter: 2 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Printer Part Names and Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

External View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Internal View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Transport Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Operation Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Switching the Printer On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Switching the Printer On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Switching the Printer Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

QuickLabel Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Kiaro! 50 Label Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

QuickLabel BPO Blanket Purchase Order Program . . . . . . . . . . . . . . . . 28

Media Specialists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

QuickLabel Kiaro! 50 Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Chapter: 3 Designing and Printing Labels . . . . . . . . . . . . . . . . . . . . . 31

Designing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Choosing Design Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Disabling Anti-Aliasing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Planning Full-Bleed and Non-Bleed Labels . . . . . . . . . . . . . . . . . . . . . 31

Printing Black . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Setting up the Label Design Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Setting up Labels in Custom QuickLabel Omni . . . . . . . . . . . . . . . . . . 32

Setting up Labels in Third-Party Design Applications . . . . . . . . . . . . . . 32

Setting up the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Selecting a Label Stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Setting up a Custom Label Stock . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Setting up Appearance Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Setting Advanced Color Options . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Setting up Layout Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Printing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Using the Status Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Viewing the Printer Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Kiaro! 50 User Guide i

Contents

Viewing the Job Status and Cancelling Jobs . . . . . . . . . . . . . . . . . . . . 46

Viewing Ink and Maintenance Cartridge Levels . . . . . . . . . . . . . . . . . . 47

Installing Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Operating the Manual Cut . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Chapter: 4 Kiaro! 50 Maintenance Utility . . . . . . . . . . . . . . . . . . . . . 57

About the Maintenance Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Printer Information Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Viewing Printer Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Upgrading the Printer Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Setting the Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Print Settings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Setting the Vertical Baseline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Cleaning Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Cleaning Printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Preparing for Moving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Preparing for Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Priming the Printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Refreshing Kiaro! 50D Ink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Test Print Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Printing a Test Pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Adjustments Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Setting up Standard Registration . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Setting up Manual Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Adjusting the Top-of-Form Threshold . . . . . . . . . . . . . . . . . . . . . . . 69

System Logs Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Viewing the Error History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Saving Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Advanced Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Chapter: 5 Printer Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Checking the Ink Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Ink Tank End-of-Life Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Replacing Ink Tanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Checking the Maintenance Cartridge Status . . . . . . . . . . . . . . . . . . . . . . . . . 78

Replacing the Maintenance Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Cleaning the Printer Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Cleaning the Transport Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Chapter: 6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Printer Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Status LED Lights up Orange . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Status LED Flashes Orange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Printer Not Operating Correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Power Does not Turn On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Printing Does not Start/Complete . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Media Does not Feed Properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Improving the Print Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Printer Pauses and Retracts Media Periodically During Print Jobs . . . . . . . 93

Removing a Media Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Print Samples and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

ii Kiaro! 50 User Guide

Contents

Spur Gear Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Background Pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Media Contacting Printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Poor Print Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Media Surface Contamination . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Non-Functioning Nozzle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Clogged Nozzle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Debris on Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Chapter: 7 Safety Warnings and Precautions . . . . . . . . . . . . . . . . . . 107

Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Power Supply and Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

General Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Moving the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Ink Tank and the Maintenance Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Chapter: 8 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Label Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Kiaro! 50 User Guide iii

Contents

iv Kiaro! 50 User Guide

1

225 mm

8.86 inches

22 inches

559 mm

280 mm

11 inches

Before Installing the Printer

Choosing an Installation Location

The installation environment must be as described in this section.

• The required installation space is illustrated below.

Quick Start

• Ensure the environment temperature is within the specifications listed in the
Specifications chapter.

• Ensure the environment humidity is within the specifications listed in the
Specifications chapter.

• Do not place the printer in an unstable location; e.g., on a wobbling or inclined
table, or a location subject to frequent vibrations. The printer could fall down or
fall over, resulting in personal injury.

• Never place the printer where it will be exposed to rapid changes in temperature,
such as in direct sunlight, near an air conditioner, or in a car on a hot day. This
could cause a fire or damage to the printer.

Kiaro! 50 User Guide 1

Quick Start

System Requirements

• 32-bit or 64-bit Microsoft® Windows® XP, Windows Vista®, Windows® 7, or
Windows® 8

• Microsoft .NET Framework 3.5 SP1

• 350 MB free hard drive space

• Internet access

• One available USB 2.0 port for USB installation or network connectivity for
network installation

Unpacking the Printer

Open the shipping box and check that all of the following items are supplied.

•Printer

• Maintenance cartridge (pre-installed in printer)

• Ink tanks

• AC adapter

• Power cord for 120V series

• Power cord for 230V series

•USB cable

Note: Two types of power cords come with printer. Use the appropriate power cord for the
power supply used at the installation site.

Keep the shipping box, packing materials, and protectors for future storage or
transportation of the printer.

If any items are missing or damaged, contact QuickLabel Support.

2 Kiaro! 50 User Guide

Installing the Printer

1 Remove the printer from the plastic shipping bag. When taking out the printer,

securely hold the printer at the bottom with both hands.

Caution: When carrying the printer, be sure to hold it at the bottom with both hands so
that it does not fall.

2 Remove all pieces of orange tape.

3 Open the ink tank cover.

Quick Start

Kiaro! 50 User Guide 3

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4 Move the lock lever (A) in the direction of the arrow.

A

5 Press and raise the lock knob (B) to remove the protectors.

B

Do not discard the protectors. Store them along with the shipping box and other
items from the time of purchase. They may be needed for shipping the printer.

Note: Be careful not to stain clothes or the area around the printer with the ink adhered on
the protectors.

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Quick Start

Loading Ink Tanks

1 Take out the ink tank from the plastic bag.

2 If you are using the Kiaro! 50D printer, hold the edge of the ink tank in your hand,

and gently shake the tank back and forth in the direction of the arrows (about 5 cm
on each side) ten times while keeping the tank level. Repeat this process for each
ink tank.

Note: This step applies only to the Kiaro! 50D ink. If you are using the standard Kiaro!
50, skip this step.

3 Remove the orange protective cap. Hold the ink tank as shown to prevent ink

staining your fingers.

Do not discard the protective caps. Store them along with the shipping box and
other items from the time of purchase. They may be needed for shipping the
printer.

Note: Be careful not to stain clothes or the area around the printer with the ink adhered on
the protective caps.

Kiaro! 50 User Guide 5

Quick Start

Caution: Do not press on the sides of ink tanks or ink may come out.

Caution: Do not touch the ink tank electrical contacts or the printer could fail in

operation. Do not touch the ink supply opening or ink may not be supplied properly.

Caution: After removing the protective cap, do not shake the ink tank with the ink supply
opening down. Ink leaking from the ink supply opening could stain your clothes or the area
around the printer.

4 Install the ink tank in the printer according to the color indicated on the label.

Insert the ink tank in the slot in the printer with the ink supply opening down.

Caution: Install the ink tanks at correct positions according to the labels. If any ink tank
is installed in a wrong position, the printer will not print. In addition, ink colors could be
mixed, resulting in a printing failure

Press on the top of the ink tank until the ink tank clicks.

6 Kiaro! 50 User Guide

5 Install other ink tanks in the same manner.

BKMCY

Before installing each ink tank, confirm the ink color according to the label.

If any one of the ink tanks is not installed, the printer will not print. Be sure to
install all ink tanks.

6 Close the ink tank cover.

Quick Start

Kiaro! 50 User Guide 7

Quick Start

Connecting the Power Cord

1 Insert the power cord connector into the AC adapter inlet.

2 Connect the plug of the AC adapter to the printer inlet.

3 Insert the power cord plug into the outlet.

When disconnecting the AC adapter from the printer, be sure to remove the power plug
from the power outlet first. If the connection terminal of the AC adapter is brought into
contact with any metallic part when the power plug is still connected to the power outlet,
a fire or an electric shock could result.

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Turning on the Printer and Initial Ink Filling

1 Press the power key.

When the printer is turned on, initial ink filling starts. It takes about 15 minutes to
finish the initial ink filling.

When the Status LED (green) is blinking, the printer is performing the initial ink
filling. Observe the following precautions during ink filling:

Quick Start

• Do not turn off the printer.

• Do not open/close the ink tank cover or the transport unit lever.

• Do not operate other controls and components of the printer.

If the above precautions are not followed, initial ink filling may have to be
performed again. In such a case, turn off the printer and turn it on again. Initial ink
filling will start again.

Installing Media for the First Time

1 Ensure the Power LED is lit. If the printer power is off, press the Power key to turn

it on.

2 Raise the transport unit lever.

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Quick Start

3 Pull the transport unit lever while holding the printer with one hand so that it does

not move.

4 Pull out the transport unit with both hands as shown in the illustration.

Caution: When pulling the transport unit out of the printer, hold it firmly with both
hands so that it does not fall. When handling the transport unit, be careful not to hit it
strongly on a table or the table surface could be damaged.

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Quick Start

Caution: Do not put your hands into the inside of the printer. Failures or physical injury
could result. Further, your hands or clothing may get dirty with ink adhered inside of the
printer.

5 Open the media set lever.

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1

2

6 Remove the roll holder.

7 Attach the flanges to the media so the media is fed as indicated by the mark on the

flange.

Push the flanges until they are pressed against the media without clearance. Then
insert the roll holder shaft until it clicks.

8 Ensure the leading edge of the media has a clean, straight cut to avoid misfeeding

or jamming. If the leading edge contains a partial label, use scissors to cut in the

12 Kiaro! 50 User Guide

Quick Start

center of the gap as illustrated before the first full label. The arrow indicates the
direction of media feed into the printer.

9 Set the roll holder in the transport unit as shown.

Kiaro! 50 User Guide 13

Quick Start

54

50

10 While pressing on the top of the media guide (A), move it to the media width

measurement (B) corresponding to the total width of the media.

B

A

For example, in the illustration the guide has been moved to the guide position “54
mm.”

11 Pass the media leading edge under the sensor (D), and align it with the media

alignment line (B).

D
C

B

A

Check that media does not float above the media guides (A and C). If it is hard to
feed media in, check whether the media guide is positioned properly.

If media has a large slack, take it up onto the media roll to remove the slack
appropriately. Media having a large slack may touch the media set lever, causing
the printer to malfunction.

Note: Ensure that the media guide (A) does not press the media and prevent media
movement.

14 Kiaro! 50 User Guide