Quantum SuperLoader 3A Series User Manual

$

6XSHU/RDGHU$6HULHV

6XSHU/RDGHU$

5SERS'UIDE5SERS'UIDE5SERS'UIDE5SERS'UIDE5SERS'UIDE5SERS'UIDE5SERS'UIDE

Quantum SuperLoader 3A Series User’s Guide, 81-81643-02 A01, August 2007.

Quantum Corporation provides this publication “as is” without warranty of any kind, either express or
implied, including but not limited to the implied warranties of merchantability or fitness for a particular
purpose. Quantum Corporation may revise this publication from time to time without notice.

COPYRIGHT STATEMENT

Copyright 2007 by Quantum Corporation. All rights reserved.

Your right to copy this manual is limited by copyright law. Making copies or adaptations without prior
written authorization of Quantum Corporation is prohibited by law and constitutes a punishable violation of
the law.

TRADEMARK STATEMENT

Quantum, DLT, DLTtape, The Quantum Logo, and The DLTtape Logo are all registered trademarks of
Quantum Corporation. SuperLoader, SDLT, and Super DLTtape are trademarks of Quantum Corporation.
Other trademarks may be mentioned herein which belong to other companies.

Quantum SuperLoader 3A Series User’s Guide iii

Contents

Preface ix

Chapter 1 Introduction 1

SuperLoader 3A Series............................................................................... 1

Media Inventory ......................................................................................... 2

Ethernet Interfaces...................................................................................... 2

Chapter 2 Operating the Autoloader 4

Using the Front Panel........................................................................................ 5

Entering Passwords.................................................................................... 7

Logging Out ................................................................................................ 7

Configuring the Autoloader............................................................................. 7

Using the Remote Management Ethernet Port....................................... 9

Setting the IP Address................................................................................ 9

Setting the Subnet Mask .......................................................................... 10

Setting the IP Gateway............................................................................. 11

Setting the SNMP Server ......................................................................... 11

Setting the Time ........................................................................................ 12

Setting the Time Server............................................................................ 12

Setting the Change Mode ........................................................................ 14

Quantum SuperLoader 3A Series User’s Guide iv

Setting Security ......................................................................................... 14

Setting Passwords..................................................................................... 15

Getting Lost Passwords ........................................................................... 16

Using Cartridges .............................................................................................. 16

Inserting a Single Cartridge .................................................................... 18

Moving a Single Cartridge ...................................................................... 19

Ejecting a Single Cartridge ...................................................................... 20

Using Magazines and Magazine Blanks....................................................... 22

Ejecting a Magazine..................................................................................23

Using the Magazine Load/Unload Command .................................... 23

Installing a Magazine ............................................................................... 24

Manually Operating the Magazine ........................................................ 24

Viewing Status Information ........................................................................... 26

Autoloader Status ..................................................................................... 26

Firmware Version ..................................................................................... 27

Element Status........................................................................................... 27

Tape Drive Status...................................................................................... 28

Tape Drive Version................................................................................... 29

FTP Server Version................................................................................... 29

Ethernet Information................................................................................ 29

Running an Inventory ..................................................................................... 30

Using Data Compression................................................................................ 30

Chapter 3 On-board Remote Management 31

Accessing On-board Remote Management.................................................. 32

Opening On-board Remote Management............................................. 33

Viewing Status Information .................................................................... 33

Default Username and Password........................................................... 34

Time Display ............................................................................................. 34

Feedback on Pages.................................................................................... 34

Configurations Page ........................................................................................ 35

System Operations Options..................................................................... 35

Setting Network Options.........................................................................39

Setting Security Options .......................................................................... 40

Updates Page.................................................................................................... 43

FTP Server Updates.................................................................................. 44

Diagnostics Page .............................................................................................. 45

Running Diagnostic Tests........................................................................ 45

Viewing Error or History Logs............................................................... 45

Diagnostics................................................................................................. 46

Sales Demo................................................................................................. 46

Quantum SuperLoader 3A Series User’s Guide v

Identification.............................................................................................. 46

Performing a System Reset...................................................................... 47

Commands Page .............................................................................................. 47

Moving Tapes............................................................................................ 47

Inventory.................................................................................................... 48

Set to Home ............................................................................................... 48

Chapter 4 Customer Replaceable Units (CRUs) 49

Replacing a Magazine or Magazine Blank ................................................... 49

Removing a Magazine.............................................................................. 50

Removing a Blank..................................................................................... 50

Installing a Magazine ............................................................................... 50

Installing a Blank ...................................................................................... 51

Changing the Orientation........................................................................51

Chapter 5 Troubleshooting 54

Before Contacting Customer Support........................................................... 54

Autoloader Troubleshooting.......................................................................... 58

Autoloader Logs ....................................................................................... 58

Retrieving the Hard Log.......................................................................... 60

Hard Log Example.................................................................................... 61

Time Stamp................................................................................................ 61

Error............................................................................................................ 62

Power-on Self Test (POST).............................................................................. 71

Performing a POST................................................................................... 72

Interpreting the POST Results ................................................................ 72

Diagnostic Tests from the Front Panel.......................................................... 73

Setting the Security................................................................................... 73

Stopping a Diagnostic Test...................................................................... 74

Front Panel Diagnostic Tests................................................................... 74

On-board Remote Management Diagnostic Tests ...................................... 76

Diagnostics Using On-board Remote Management............................ 76

Returning the Autoloader for Service........................................................... 77

Preparing the Autoloader for Shipment................................................ 77

Removing the Autoloader from a Rack................................................. 77

Packing the Autoloader ........................................................................... 78

Quantum SuperLoader 3A Series User’s Guide vi

Appendix A Specifications 79

SuperLoader 3A Series Autoloader............................................................... 80

Physical Specifications ............................................................................. 80

Performance Specifications ..................................................................... 80

Environmental Specifications ................................................................. 81

Power Specifications................................................................................. 82

Vibration Specifications ........................................................................... 82

Shock Specifications ................................................................................. 82

A-Series SDLT 600A Tape Drive.................................................................... 83

Drive Specifications.................................................................................. 83

Media Capacity ......................................................................................... 83

Media Specifications................................................................................. 83

A-Series LTO-3A Tape Drive ......................................................................... 85

Drive Specifications.................................................................................. 85

Media Capacity ......................................................................................... 85

Media Specifications................................................................................. 86

Appendix B Regulatory Statements 87

FCC Statement.................................................................................................. 87

Taiwan Statement ............................................................................................ 88

Japan Notice...................................................................................................... 88

Canadian Notice (Avis Canadien).................................................................88

European Union Notice .................................................................................. 89

Product Safety Electrostatic Discharge ......................................................... 90

Grounding Methods ........................................................................................ 90

Environmental Compliance............................................................................ 91

Disposal of Electrical and Electronic Equipment ....................................... 91

Glossary 92

Index 104

Quantum SuperLoader 3A Series User’s Guide vii

Figures

Figure 1 Back Panel Overview................................................................... 3

Figure 2 Front Panel .................................................................................... 5

Figure 3 System Menu Tree........................................................................ 8

Figure 4 Left and Right Sides of a Magazine......................................... 22

Figure 5 Magazine and Blank .................................................................. 52

Figure 6 Removing the Screws from the Handle.................................. 53

Quantum SuperLoader 3A Series User’s Guide viii

Tables

Table 1 Storage Capacity and Transfer Rates ........................................ 2

Table 2 Front Panel LEDs.......................................................................... 6

Table 3 Autoloader Status....................................................................... 26

Table 4 Firmware Version Fields........................................................... 27

Table 5 Drive Status Fields ..................................................................... 28

Table 6 Drive Version Fields .................................................................. 29

Table 7 Ethernet Information Fields...................................................... 29

Table 8 Probable Cause and Possible Solutions .................................. 55

Table 9 Log Retrieval Methods .............................................................. 59

Table 10 Error Code Listing and Suggested Actions............................ 63

Table 11 POST Descriptions ..................................................................... 71

Quantum SuperLoader 3A Series User’s Guide ix

Preface

This document serves as an easy-to-use information source to familiarize
Quantum customers and systems professionals with the SuperLoader 3A
Series autoloader.

Audience

The primary audience for this document consists of end users installing
and using an A-Series tape drive configured as part of the
SuperLoader 3A Series autoloader.

Purpose

This document provides information on the SuperLoader 3A Series
autoloader including:

• Product description

• Operation instructions

• Remote and front-panel administration of the autoloader

• Diagnostics

• Customer Replaceable Unit (CRU) procedures

• System log files and error logs

• Troubleshooting

• Specifications

• Regulatory compliance and statements

Quantum SuperLoader 3A Series User’s Guide x

Document Organization

This document is organized as follows:

• Chapter 1,

Introduction, provides a brief product overview.

• Chapter 2,

Operating the Autoloader, provides information about the

operator's panel functionality, configuring the autoloader, and
viewing status information from the front panel.

• Chapter 3,

On-board Remote Management, provides an on-board

remote management overview, including configuration, updates,
diagnostics, and commands pages.

• Chapter 4,

Customer Replaceable Units (CRUs), provides

information about replacing a magazine or magazine blank.

• Chapter 5,

Troubleshooting, provides troubleshooting information

about the autoloader, power-on self test (POST), and running
diagnostics from the front panel and remote management pages.

• Appendix A,

Specifications, provides specifications for the

SuperLoader 3A Series autoloader equipped with an A-Series tape
drive.

• Appendix B,

Regulatory Statements, lists the applicable regulatory

statements for the autoloader.

This document concludes with a glossary and index.

Notational Conventions

This document uses the following conventions:

Note: Notes emphasize important information related to the main

topic.

Caution: Cautions indicate potential hazards to equipment and are

included to prevent damage to equipment.

Warning: Warnings indicate potential hazards to personal safety and

are included to prevent injury.

Quantum SuperLoader 3A Series User’s Guide xi

• Right side of the autoloader — Refers to the right side as you face the
component being described.

• Left side of the autoloader — Refers to the left side as you face the
component being described.

• Power cycle — Means to turn the autoloader or system on, then turn
them off (or off, then on).

• Dimensions in figures — All dimensions are shown with no units
specified (Inches understood unless otherwise specified).

Related Documentation

Documents related to the Quantum SuperLoader 3A Series autoloader
are shown below:

Document No. Document Title Document Description

81-81667 SuperLoader 3A

Series Quick Start
Guide

This guide contains a
sequence of steps
recommended for unpacking,
installing, and setting up
your autoloader.

81-81800 A-Series FTP File

Server User’s
Guide

This guide provides
information on how to use
the FTP file server.

81-81237 How to Ship the

Quantum
SuperLoader

This guide provides
information on the proper
packing for returning the
autoloader for repair.

Quantum SuperLoader 3A Series User’s Guide xii

Contacts

Quantum company contacts are listed below.

Quantum Corporate Headquarters 0

To order documentation on this or other Quantum products, contact:

Quantum Corporation
141 Innovation Drive
Irvine, CA 92617
[phone]
[phone]

Technical Publications 0

To comment on existing documentation send e-mail to:

[e-mail]

Quantum Home Page 0

Visit the Quantum home page at:

www.quantum.com

Global Services 0

Quantum Global Services provides 24-hour support that can be reached
at:

North/South America: [phone] or [phone]

Asia/Pacific Rim: (International Code) + 65 6334 0660

Europe/Middle East/Africa: (International Code) + 44 (0) 1256 848748

Send faxes for the Customer Support Department to:

North/South America: [phone]

Asia/Pacific Rim: (International Code) + 65 6432 2830

Europe/Middle East/Africa: (International Code) + 44 (0) 1256 848777

Quantum SuperLoader 3A Series User’s Guide xiii

Send e-mail for the Customer Support Department to:

North/South America: www.quantum.com/am/service_support/Index.aspx

Asia/Pacific Rim: [e-mail]

Europe/Middle East/Africa: [e-mail]

Quantum SuperLoader 3A Series User’s Guide xiv

Quantum SuperLoader 3A Series User’s Guide 1

Chapter 1

1Introduction

Data backup is essential to protect irreplaceable information. Backing up
data to magnetic tape is an easy, cost-efficient method used by many
small and medium businesses. However, most enterprises have so much
data that a single backup tape is not enough; the information has to be
spread across numerous tapes. To avoid constantly changing tapes
manually, many tape backup systems include Quantum autoloaders.

Quantum autoloaders provide a compact, high capacity, and low cost
method for simple, unattended data backup.

The autoloader is compatible with popular operating systems such as
Windows, MAC OSX, Linux, and environments that support FTP and
Ethernet interfaces.

SuperLoader 3A Series 1

The Quantum SuperLoader 3A Series autoloader contains an A-Series
tape drive and one or two tape magazines holding up to eight cartridges
each. Up to sixteen data cartridges can be used with two magazines.

A single cartridge can be inserted directly into an empty tape drive via a
password-protected mailslot or into an empty magazine slot.

The Quantum A-Series Tape Drives are an extension to the family of
products with video professionals in mind. Using the built-in FTP client
in conjunction with a standard Web browser, Material Exchange Format
(MXF) files can be stored and retrieved. A Gigabit Ethernet (GigE)
interface allows these drives to be quickly connected and accessed on
your network.

Chapter 1 Introduction

Quantum SuperLoader 3A Series User’s Guide 2

The A-Series tape drives are ideal for serving a full range of video
applications; from hand-carrying video content out to a truck for live
production to facility-wide, long-term, secure archive.

The A-Series tape drives offer the following product features:

Table 1 Storage Capacity and
Transfer Rates

Media Inventory 1

When the SuperLoader 3A Series is powered up, it undergoes a media
inventory. Each tape cartridge in the autoloader is inserted into the
A-Series tape drive and inventoried.

Ethernet Interfaces 1

To get the full performance of the SuperLoader 3A Series autoloader, it is
advisable to use a GigE network.

The autoloader connects to your host server (see figure 1

) via a built-in
Gigabit Ethernet (GigE) interface (A-Series tape drive Ethernet port),
allowing the host to send data and commands automatically.

A-Series

Tape Drive

Maximum Storage

Capacity

Maximum Native

Data Transfer Rate

SDLT 600A 300 GB 36 MB/sec

LTO-3A 400 GB 68 MB/sec

Note: There is a limitation on the number of files that can be stored

on a media cartridge based on the size of the files and the size
of the filenames stored on the table of contents (TOC) region of
the tape. For example, the A-Series SDLT 600A tape drive can
hold approximately 8,000 files. This limit can be significantly
smaller if the filenames are long and/or there are many MXF
files.

Note: Depending upon the number of cartridges in each magazine

and the amount of content or data on each cartridge, the media
cartridge inventory may take up to forty minutes.

Chapter 1 Introduction

Quantum SuperLoader 3A Series User’s Guide 3

You can also connect to the autoloader via a second Ethernet connection
(Autoloader remote management Ethernet port) to perform
administrative functions and download system updates.

The GigE network port in the autoloader is backward compatible with
100BaseT and 10BaseT networks.

Figure 1 Back Panel Overview

1 A-Series tape drive Ethernet port

2Fan vent

3 Power connector

4 Autoloader remote management Ethernet port

5Power switch

Quantum SuperLoader 3A Series User’s Guide 4

Chapter 2

2Operating the Autoloader

Many of the operations you perform from the front panel can also be
accessed from the On-board Remote Management interface of the
autoloader (see chapter 3,

On-board Remote Management).

This chapter covers all aspects of operating the autoloader from the front
panel.

• Using the Front Panel

• Configuring the Autoloader

• Using Cartridges

• Using Magazines and Magazine Blanks

• Viewing Status Information

• Running an Inventory

• Using Data Compression

Note: For information on installing your SuperLoader 3A Series

autoloader in a standard 19-inch rack, see the Quantum
SuperLoader 3A Series Quick Start Guide (81-81667)

Note: For information on accessing and using the Quantum A-Series

Tape Drive and FTP File Server, see the Quantum A-Series FTP
File Server User’s Guide (81-81800)

Chapter 2 Operating the Autoloader

Using the Front Panel

Quantum SuperLoader 3A Series User’s Guide 5

Using the Front Panel

The front panel consists of two LEDs, four function buttons, and a 2-line
by 16-character LCD screen. A scrolling menu on the LCD screen allows
you to obtain status information from the autoloader and enter
commands.

The front panel provides everything you need to monitor autoloader
status and to control all of its functions.

Figure 2 Front Panel

1Power switch

2 Front panel LCD screen

3 Front panel LEDs

4 Scroll up button

5 Scroll down button

6 Escape

7Enter

Green

Amber

Chapter 2 Operating the Autoloader

Using the Front Panel

Quantum SuperLoader 3A Series User’s Guide 6

The functionality of the two front panel LEDs is defined in table 2.

Table 2 Front Panel LEDs

When you first power on the Quantum SuperLoader 3A, it automatically
runs a Power-on Self-Test (POST). During the POST, the left (

Green) LED

flashes. After the POST, the left (

Green) and right (Amber) LEDs flash

alternately back and forth. Do one of the following:

• If the autoloader powers on successfully, continue configuring the
autoloader (see Configuring the Autoloader

).

• If the autoloader does not power on successfully, check the following:

•Power switch is on

• Power cable is inserted correctly

• No error code displays on the autoloader LCD

• If you cannot resolve the problem, contact your service representative
or go to www.quantum.com

.

When you first power on the autoloader, the setting for the Internet
Protocol (IP) address is static with the address

192.168.20.128. If you want

to use Dynamic Host Configuration Protocol (DHCP) to change the IP
address, see Setting the IP Address

on page 9. To determine the IP

address when using DHCP, view the Ethernet status information.

All the functionality accessed from the scrolling menu can be password­protected. Two levels of security are built into the menu. The lower-level

Function Green Amber

Power off OFF OFF

Ready ON OFF

Normal activity Flashing OFF

Autoloader attention OFF Flashing

Autoloader error OFF ON

Note: The front panel requires a six-digit password to change the

configuration (see Setting Passwords

on page 15). The

LCD front panel default password for the Administrator is

000000. The default password for the Operator is 111111.

Chapter 2 Operating the Autoloader

Configuring the Autoloader

Quantum SuperLoader 3A Series User’s Guide 7

security is the operator level and the higher-level security is the
administrator level. There is one password for each level.

The administrator password allows access to all the functionality
available. The operator password allows access to all the functionality in
the

Commands and Status submenus.

Entering Passwords 2

Many functions on the autoloader may be password-protected to ensure
data integrity. To access the menu items necessary to execute these
functions, you must first enter your password (see Setting Passwords

on

page 15). All passwords are six numeric digits long.

When you enter a password, all password-protected functionality is
available until you close your browser session. If you do not use the front
panel for a period of time, the main screen reappears on the LCD. When
the main screen reappears, the autoloader has automatically logged you
out. You will have to re-enter your password again to access the menu
functionality.

Logging Out 2

To log out of the autoloader, use the following procedure.

1 From the main menu, scroll to

Commands, and then press Enter.

2 From the

Commands submenu, scroll to Log Out, and then press

Enter. Session Complete displays on the LCD.

Configuring the Autoloader

To configure the autoloader, start with the main menu on the front panel.
If the main menu is not already visible on the LCD, press

Enter.

When you first power on the autoloader, the default is set with no
password protection. However, after you set the security option, all the
configuration functionality is password protected. You need an
administrator-level password to configure the autoloader.

Note: You can also press

Escape to log out. Continue pressing

Escape as required until the main screen displays.

Chapter 2 Operating the Autoloader

Configuring the Autoloader

Quantum SuperLoader 3A Series User’s Guide 8

The front panel menu provides the following options:

Figure 3 System Menu Tree

To configure the Quantum SuperLoader 3A Series autoloader, you must
verify the setup of the following:

• Magazine(s)

• Ethernet IP address (if you are not using DHCP)

• SNMP server IP address only if SNMP is being used

Chapter 2 Operating the Autoloader

Configuring the Autoloader

Quantum SuperLoader 3A Series User’s Guide 9

• Time server IP address (or the time zone, date, and time, if
configuring manually)—only if a time server is being used

• Control mode

• Security option

Using the Remote
Management Ethernet
Port 2

Ethernet is the method used by the autoloader to access a network. Using
the autoloader remote management Ethernet port (see figure 1

on
page 3), you can access the On-board Remote Management interface of
the autoloader over a network (see chapter 3,

On-board Remote
Management). To use this Ethernet connection, you must define the

following:

• A dynamic or static IP address for the autoloader (required)

• A subnet mask (required)

• An IP gateway (optional)

• A Simple Network Management Protocol (SNMP) server (optional)

• A time server, or set the time and time zone manually (optional)

Setting the IP Address 2

An IP address is the address of any device attached to a network. Each
device must have a unique IP address. IP addresses are written as four
sets of numbers separated by periods ranging from

0.0.0.0 up to and

including

255.255.255.255.

IP addresses are either permanent or dynamically assigned. A
permanent, or static, address remains the same each time the device
connects to the network. A dynamic address may change each time the
device connects to the network server using Dynamic Host Configuration
Protocol (DHCP).

To set a dynamic IP address:

1 From the main menu, scroll to

Configuration, and then press Enter.

2 From the

Configuration menu, scroll to Ethernet, and then press Enter.

3 From the

Ethernet submenu, scroll to Set IP, and then press Enter.

4 Scroll to

DHCP, and then press Enter. Please reboot to use DHCP

displays on the LCD screen.

Chapter 2 Operating the Autoloader

Configuring the Autoloader

Quantum SuperLoader 3A Series User’s Guide 10

5 Press and hold the power button on the front panel until System

Shutdown wait 60 sec

displays on the LCD. Power Off displays on the

LCD, then the autoloader shuts off.

6 Press the power button again to power on the autoloader. The IP

address is changed.

To set a static IP address:

1 From the main menu, scroll to

Configuration, and then press Enter.

2 From the

Configuration menu, scroll to Ethernet, and then press Enter.

3 From the

Ethernet submenu, scroll to Set IP, and then press Enter.

4 Scroll to

Static IP, and then press Enter. The cursor automatically

displays at the first digit.

5 At each position of the IP address, use the up and down arrows to

change the value of each digit. Press

Enter to advance the cursor to

the next digit.

When you have advanced through all of the digits of the IP address,
the autoloader displays

Enter to save.

6 Press

Enter. The Configuration submenu displays and the static IP is

now in effect. You do not need to reboot the autoloader.

7 Press

Escape or Enter to return to the Ethernet submenu.

Setting the Subnet Mask2

Creating a subnet mask is a method of splitting IP networks into a series
of subgroups, or subnets, to improve performance or security.

To set a subnet mask:

1 From the main menu, scroll to

Configuration, and then press Enter.

2 From the

Configuration menu, scroll to Ethernet, and then press Enter.

3 From the

Ethernet submenu, scroll to Set Subnet Mask, and then press

Enter.

4 At each position of the

Subnet Mask address, use the up and down

arrows to change the value of each digit. Press

Enter to advance the

cursor to the next digit.

Note: If you make a mistake, press

Escape to backspace to the

digit you want to change.

Chapter 2 Operating the Autoloader

Configuring the Autoloader

Quantum SuperLoader 3A Series User’s Guide 11

When you have advanced through all of the digits of the subnet mask
address, the autoloader displays

Enter to save.

5 Press Enter. New Subnet Mask xxx.xxx.xxx.xxx displays on the LCD.

You do not need to reboot the autoloader.

6 Press

Escape or Enter to return to the Ethernet submenu.

Setting the IP Gateway 2

To set an IP gateway address:

1 From the main menu, scroll to

Configuration, and then press Enter.

2 From the

Configuration menu, scroll to Ethernet, and then press Enter.

3 From the

Ethernet submenu, scroll to Set Gateway, and then press

Enter. The cursor automatically displays at the first digit.

4 At each position of the gateway address, use the up and down arrows

to change the value of each digit. Press

Enter to advance the cursor to

the next digit.

When you have advanced through all of the digits of the gateway
address, the autoloader displays

Enter to save.

5 Press Enter. New Gateway is xxx.xxx.xxx.xxx displays on the LCD. You

do not need to reboot the autoloader.

6 Press

Escape or Enter to return to the Ethernet submenu.

Setting the SNMP
Server 2

An SNMP server monitors a network by processing reporting activity in
each network device (hub, router, bridge, and so on). The server uses this
information to define what is obtainable from each device and what can
be controlled (turned off, on, and so on).

To set an SNMP server address:

1 From the main menu, scroll to

Configuration, and then press Enter.

Note: If you make a mistake, press

Escape to backspace to the

digit you want to change.

Note: If you make a mistake, press

Escape to backspace to the

digit you want to change.

Chapter 2 Operating the Autoloader

Configuring the Autoloader

Quantum SuperLoader 3A Series User’s Guide 12

2 From the Configuration menu, scroll to Ethernet, and then press Enter.

3 From the

Ethernet submenu, scroll to Set SNMP Server, and then press

Enter. The cursor automatically displays at the first digit.

4 At each position of the SNMP server address, use the up and down

arrows to change the value of each digit. Press

Enter to advance the

cursor to the next digit.

When you have advanced through all of the digits of the SNMP
server address, the autoloader displays

Enter to save.

5 Press Enter. New SNMP Server xxx.xxx.xxx.xxx displays on the LCD.

You do not need to reboot the autoloader.

6 Press

Escape or Enter to return to the Ethernet submenu.

Setting the Time 2

The system time is displayed by On-board Remote Management and it is
used internally when logging events and errors. The system time is either
regular time or power-on time. Regular time is Month/Date/Year Time,
such as

Nov/21/2004 19:28. Power-on time is Power On Cycles/Power On

Hours. For example,

POC: 00121, POH: 00002:07:45 where POC is the

number of times the system has booted since it was manufactured, and
POH is the number of hours, minutes, and seconds since the last system
boot. If regular time is known, it will be used, otherwise power-on time is
used.

The SuperLoader 3A Series must be reset after each power up. The time
can be reset automatically if a time server is configured.

Setting the Time Server 2

If you locate a time server that is compatible with Simple Network Time
Protocol (SNTP), you can connect the autoloader to a server that will
supply the correct date and time. The autoloader uses this information to
time stamp information in its memory.

To set a time server address:

1 From the main menu, scroll to

Configuration, and then press Enter.

2 From the

Configuration menu, scroll to Ethernet, and then press Enter.

Note: If you make a mistake, press

Escape to backspace to the

digit you want to change.

Chapter 2 Operating the Autoloader

Configuring the Autoloader

Quantum SuperLoader 3A Series User’s Guide 13

3 From the Ethernet submenu, scroll to Set Time Server, and then press

Enter. The cursor automatically displays at the first digit.

4 At each position of the time server address, use the up and down

arrows to change the value of each digit. Press

Enter to advance the

cursor to the next digit.

When you have advanced through all of the digits of the time server
address, the autoloader displays

Enter to save.

5 Press Enter. New Time Server xxx.xxx.xxx.xxx displays on the LCD.

You do not need to reboot the autoloader.

6 Press

Escape or Enter to return to the Ethernet submenu.

To set the time zone:

1 From the main menu, scroll to

Configuration, and then press Enter.

2 From the

Configuration menu, scroll to Time, and then press Enter.

3 From the

Time submenu, scroll to Set Timezone, and then press Enter.

The

Time Zone screen displays, allowing you to set the hours. The

cursor automatically displays at the first digit.

4 Scroll to set the number of hours difference between your local time

and Greenwich Mean Time (GMT).

5 Scroll to set the number of minutes difference between your local

time and GMT, then press

Enter. The new time zone is set.

6 Press

Escape or Enter as necessary to return to the main menu.

To set the date and time:

1 From the main menu, scroll to

Configuration, and then press Enter.

2 From the

Configuration menu, scroll to Time, and then press Enter.

3 From the

Time submenu, scroll to Set Date/Time, and then press Enter.

The

Date/Time screen displays, allowing you to set the date and time.

The cursor automatically displays at the first digit.

4 The first four digits represent the current year. At each position of the

year, use the up and down arrows to change the value of each digit.
Press

Enter to advance the cursor to the next digit.

Note: If you make a mistake, press

Escape to backspace to the

digit you want to change.

Chapter 2 Operating the Autoloader

Configuring the Autoloader

Quantum SuperLoader 3A Series User’s Guide 14

5 The next two digits represent the current month. At each position of

the month, use the up and down arrows to change the value of each
digit. Press

Enter to advance the cursor to the next digit.

6 The next two digits represent the current day. At each position of the

day, use the up and down arrows to change the value of each digit.
Press

Enter to advance the cursor to the next digit.

7 The next two digits represent the current hour. At each position of the

hour, use the up and down arrows to change the value of each digit.
Press

Enter.

8 The last two digits represent the current minute. At each position of

the minute, use the up and down arrows to change the value of each
digit. Press

Enter to advance the cursor to the next digit.

9 Press

Enter to save.

10 Press

Escape as necessary to return to the main menu.

Setting the Change Mode2

The 3A Series autoloader uses Random mode only. The Sequential mode
is not supported.

In

Random mode, you (or the backup software) can specify which

cartridge you want to use and where you want it to go.

Setting Security 2

You can add security to the front panel by password-protecting the
autoloader's functionality. The security setting only protects the front
panel functionality. The default setting is

Off, meaning that no password

is required. However, you can enable the security option so that users
must enter a password to access functionality.

Security Option

2

When you first power on the autoloader, the security option is set to Off.
Use the following procedure to enable the security option. You must have
an administrator-level password to set passwords.

To set the security option:

1 From the main menu, scroll to

Configuration, and then press Enter.

2 From the

Configuration menu, scroll to Security. If a check mark

appears after the word, the security option is

On. If no check mark

appears, the security option is

Off.

Chapter 2 Operating the Autoloader

Configuring the Autoloader

Quantum SuperLoader 3A Series User’s Guide 15

3 To change the option, press Enter. For example, if the security option

was set to

On, it is now set to Off, and no check mark displays.

Setting Passwords 2

Many operations on the autoloader are password-protected to ensure
data integrity. You can set passwords to administrator level and to
operator level. Operator-level users have access to the

Commands and

Status menus. Administrator-level users have access to all functionality.

To set a password:

1 From the main menu, scroll to

Configuration, and then press Enter.

2 From the

Configuration menu, scroll to Set Password, and then press

Enter.

3 To set a password to the operator level, scroll to

Operator. To set a

password to the administrator level, scroll to

Administrator, then

press

Enter. The Set Password screen displays.

4 Press

Enter. If you are not logged in as Administrator, press Enter

again to log in. A text box displays above the first asterisk.

In the text box, scroll to the first character of the password. The cursor
automatically appears at the first number of the password.

5 At each position of the password, use the up and down arrows to

change the value of each number. Press

Enter to advance the cursor to

the next number.

6 Press

Enter. The text box above the asterisk disappears and another

text box displays above the next asterisk.

7 Repeat steps 5

and 6 to enter the remaining digits of the password.

When you have entered six numbers, the autoloader displays

Submit

Password

below the asterisks.

8 Press

Enter to submit the password. Password Successfully changed

appears on the LCD.

9 Press

Enter. The Operator and Administrator options reappear. You

can either enter another password, or press

Escape or Enter as

necessary to return to the main menu.

Note: If you make a mistake, press

Escape to backspace to the

digit you want to change.

Chapter 2 Operating the Autoloader

Using Cartridges

Quantum SuperLoader 3A Series User’s Guide 16

Getting Lost Passwords 2

If you forget the administrator-level password, you cannot access the
autoloader's functionality to enter a new password. In this case, you must
call customer support. When you call, have the autoloader connected to
the Ethernet and open On-board Remote Management.

Using Cartridges

Typically, when you first install the autoloader, you load your cartridges
into the magazines and then load the magazines into the autoloader.
However, you can insert and eject cartridges individually using the
mailslot, or you can eject a magazine, manually load and unload
cartridges, then load the magazine back into the autoloader. The

Note: You can reset front panel passwords to the factory defaults

from On-board Remote Management. However, if the On­board Remote Management passwords are lost, you must
contact customer support. If you must contact customer
support, be at the host computer with On-board Remote
Management on line. From the main screen, click

Configuration. The enter Network Password or User name

screen displays. The customer support representative will
need the number surrounded by asterisks to locate and reset
your password. This is your “realm number”.

Note: If security is enabled and you try to execute a command

without entering a password, the autoloader displays the

Enter Password screen until you enter a password. Once you

enter a password, the autoloader takes you back to the
command screen that you were at prior to entering the
password.

Chapter 2 Operating the Autoloader

Using Cartridges

Quantum SuperLoader 3A Series User’s Guide 17

autoloader automatically detects the presence of a cartridge in the
magazine slot.

If you try to perform an illegal operation, the autoloader refuses to
perform the operation. For example, if you try to load a cartridge through
the mailslot to the drive, but the drive already contains a cartridge, the
mailslot does not unlock. If you try to unload a cartridge from the drive
while the autoloader is writing to the tape, the command will not be
initiated until the write command is completed.

Note: On the front panel menu, whenever you see

Enter or Eject, it

means the cartridge enters and leaves the autoloader through
the mailslot. Whenever you see

Load or Unload, it means the

cartridge is loaded into or unloaded from the tape drive.

Warning: If a tape cartridge is holding the mailslot door open on

power up, the robot will not move. The system detects
that the mailslot door is open but cannot detect the
presence of the cartridge. If the mailslot door is open, the
bar code scanner laser light may shine out the door and
potentially cause physical injury.

Warning: With the mailslot door open, do not insert your hand

through the mailslot door. This is to prevent bodily injury
from the robot. Precautions are in place to prevent the
robotic mechanism functioning in this circumstance.

Warning: If the tape cartridge is holding the mailslot door open

during operation, the system keeps track of the tape
movement and continues robotic motion. This can occur if
the robot ejects the cartridge out through the mailslot
door.

Chapter 2 Operating the Autoloader

Using Cartridges

Quantum SuperLoader 3A Series User’s Guide 18

Inserting a Single
Cartridge 2

When you want to load a single cartridge into the autoloader, you can use
the mailslot. However, if the

Security option is turned on, you have to

enter a valid password to unlock the mailslot before you can load a
cartridge. When you insert a cartridge through the mailslot, you can load
it into the tape drive or store it in a magazine slot.

To Insert a Cartridge Into the Tape Drive:

2

1 From the main menu, scroll to Commands, and then press Enter.

2 From the

Commands submenu, scroll to Enter, and then press Enter.

3 From the

Enter submenu, scroll to To D r i ve, and then press Enter. The

message

Insert Tape, Push Until Prompted displays on the LCD.

4 Once you have inserted the cartridge, press

Enter.

5 Press

Exit to clear the command and return to the menu.

To Insert a Cartridge Into a Magazine Slot:

2

1 From the main menu, scroll to Commands, and then press Enter.

2 From the

Commands submenu, scroll to Enter, and then press Enter.

Note: After

Insert Tape, Push Until Prompted displays on the

LCD, insert the cartridge. After approximately 5 seconds,
the system automatically verifies that a cartridge is
inserted and continues the process. The message

Tape

Loaded

displays when successfully completed.

Note: For the autoloader, push the cartridge in until it stops. The

cartridge will be about 3 inches (7.5 cm) inside the
mailslot. This may require that you push and have your
fingers well within the mailslot opening. After insertion,
the end of the cartridge will be visible at the back of the
mailslot opening.

Note: If the insert cartridge function fails, the cartridge ejects

and you will have to repeat steps 3

and 4 again. The

message

Missed Tape appears.

Chapter 2 Operating the Autoloader

Using Cartridges

Quantum SuperLoader 3A Series User’s Guide 19

3 From the Enter submenu, scroll to To L o c ation, and then press Enter.

The message

Insert Tape, Push Until Prompted displays on the LCD.

4 Once you have inserted the cartridge, press

Enter.

5 Press

Exit to clear the command and return to the menu.

Moving a Single
Cartridge 2

You can easily move a single cartridge from one location to another
inside the autoloader.

1 From the main menu, scroll to

Commands, and then press Enter.

2 From the

Commands submenu, scroll to Move, and then press Enter.

The

Move screen appears under From:. Scroll to the current location of

the cartridge you want to move. Slots that are occupied by a data
cartridge are indicated by an asterisk (

*).

3 From To:, scroll to the location to which you want to move the

cartridge. Slots that are occupied by a data cartridge are indicated by
an asterisk (

*). Press Enter.

4 Press

Enter.

If you select an empty location,

No Source Tape appears on the LCD.

Choose a different location.

Note: After

Insert Tape, Push Until Prompted displays on the

LCD, insert the cartridge. After approximately 5 seconds,
the system automatically verifies that a cartridge is
inserted and continues the process. The message

Tape

Loaded

displays when successfully completed.

Note: For the autoloader, push the cartridge in until it stops. The

cartridge will be about 3 inches (7.5 cm) inside the
mailslot. This may require that you push and have your
fingers well within the mailslot opening. After insertion,
the end of the cartridge will be visible at the back of the
mailslot opening.

Note: If the insert cartridge function fails, the cartridge ejects

and you will have to repeat steps 3

and 4 again. The

message

Missed Tape displays.

Chapter 2 Operating the Autoloader

Using Cartridges

Quantum SuperLoader 3A Series User’s Guide 20

If you select a location that is already occupied, Destination Full
appears on the LCD. Choose a different location.

Ejecting a Single
Cartridge 2

When you want to remove a single cartridge from the autoloader, you
can specify the cartridge you want by bar code or location, or choose the
cartridge currently in the tape drive.

To eject a cartridge by bar code (if you have a bar code reader):

2

1 From the main menu, scroll to Commands, and then press Enter.

2 From the

Commands submenu, scroll to Eject, and then press Enter.

3 From the

Eject submenu, scroll to Tap e , scroll to Mailslot, and then

press

Enter.

4 Scroll to

By Barcode.

A bar code label displays.

5 Scroll to the label that corresponds to the cartridge you want to eject.

Press

Enter.

To eject a cartridge by location:

2

1 From the main menu, scroll to Commands, and then press Enter.

2 From the

Commands submenu, scroll to Eject, and then press Enter.

3 From the

Eject submenu, scroll to Tap e , scroll to Mailslot, and then

press

Enter.

4 Scroll to

By Location.

Slots that are occupied by a data cartridge are indicated by an asterisk
(

*). The slot that is occupied by a cleaning tape is indicated with an @

sign, if

Auto Clean is enabled. Scroll to the slot containing the

cartridge you want to eject.

5 Press

Enter.

The cartridge you want is ejected from the mailslot.

Chapter 2 Operating the Autoloader

Using Cartridges

Quantum SuperLoader 3A Series User’s Guide 21

To eject a cartridge from the tape drive: 2

1 From the main menu, scroll to Commands, and then press Enter.

2 From the

Commands submenu, scroll to Eject, and then press Enter.

3 From the

Eject submenu, scroll to Cartridge, and then press Enter.

4 Scroll to

From Drive, and then press Enter.

The cartridge you want is ejected from the mailslot.

Chapter 2 Operating the Autoloader

Using Magazines and Magazine Blanks

Quantum SuperLoader 3A Series User’s Guide 22

Using Magazines and Magazine Blanks

Figure 4 Left and Right Sides
of a Magazine

The autoloader will not run unless both magazine openings are properly
closed. One way that you can close the openings is to use two magazines.

Inside edge view of

magazine

Outside edge view

of magazine

Chapter 2 Operating the Autoloader

Using Magazines and Magazine Blanks

Quantum SuperLoader 3A Series User’s Guide 23

If you use only one magazine, then you must fill the other magazine
opening with a magazine blank for the unit to become operational.

Ejecting a Magazine 2

When you want to remove several cartridges at once, eject the
magazine(s) first.

To eject a magazine:

1 From the main menu, scroll to

Commands, and then press Enter.

2 From the

Commands submenu, scroll to Eject, and then press Enter.

3 On the

Eject submenu, scroll to Right Magazine or Left Magazine, and

then press

Enter.

You will hear a distinctive popping sound as the appropriate
magazine is ejected from the autoloader.

Left magazine has been

ejected

or Right magazine has been ejected displays on the LCD.

4 Grasp the magazine by the handle with one hand and slide it out,

supporting it underneath with the other hand.

Using the Magazine Load/
Unload Command 2

When issuing a Load/Unload command to the autoloader, the system
automatically ejects the right-hand magazine. To remove the left-hand
magazine using the

Load/Unload command, you must:

1 Remove the right magazine.

Note: Magazines, magazine blanks, and magazine handles are not

interchangeable between drives types. Please order the
appropriate part numbers when replacing these items.

Note: To prevent damage to the autoloader or the magazine, use

both hands when removing the magazine from the
autoloader, supporting the entire length of the magazine.

Note: Once you eject a magazine, you must fully remove it or

fully reinstall it before powering off the autoloader. Before
returning a magazine to the autoloader, manually turn the
wheels on the side of the magazine. If they move freely,
the cartridges are properly seated. If the wheels do not
turn freely, check the cartridges and remove and replace as
needed.

Chapter 2 Operating the Autoloader

Using Magazines and Magazine Blanks

Quantum SuperLoader 3A Series User’s Guide 24

2 Replace the right magazine with a magazine blank.

3 Issue the

Load/Unload command again. The system will then eject the

left magazine.

4 If you want to have the magazine in the right-hand bay, replace the

magazine blank in the right-hand bay with a cartridge magazine.

Installing a Magazine 2

To install a magazine into the autoloader, use the following procedure.

1 Grasp the magazine by the handle with one hand and support it

underneath with the other hand.

2 Slide the magazine into the magazine bay until it clicks.

Make sure that you position the magazine correctly. It should slide
into the magazine bay smoothly. If you meet resistance, verify the
orientation of the magazine.

The magazine is correctly installed when you feel it click into place
and the front is flush with the front panel.

Left Mag Inserted or Right

Mag Inserted

appears on the LCD. The autoloader automatically

proceeds to run an inventory.

Manually Operating the
Magazine 2

The following section describes how to operate a magazine.

There are two knobs located on each end of the magazine. You can move
the slots within the magazine by turning these two knobs and aligning a
slot with one of the two openings. You can use the openings in the
magazine to load and unload cartridges from the eight slots within each
magazine.

Caution: Be careful not to turn the knob on the side of the

magazine while the magazine is partially inserted into
the autoloader. Doing so may cause damage to the
magazine or the autoloader.

Note: It is recommended that you fully remove the magazine to

load and unload cartridges. If the magazine is not fully
removed, do not rotate the magazine.

Chapter 2 Operating the Autoloader

Using Magazines and Magazine Blanks

Quantum SuperLoader 3A Series User’s Guide 25

To load cartridges into a fully ejected magazine: 2

1 To load cartridges into the magazine, center a slot within one of the

openings located on the side of the magazine.

2 Properly orient the cartridge.

3 Fully insert the cartridge into the slot.

When pushing the cartridge into the slot, you will feel a small resistance
(detente) until the cartridge is properly latched into the slot. All forward
progress stops when the cartridge is fully inserted.

You can remove a cartridge in the same manner as you insert it. Use the
knobs to center the desired slot(s) in the openings on the side of the
magazine. Using your thumb and index finger, pull out the cartridge.
You will feel a small resistance, but continue to pull the cartridge until it
comes free.

To unload cartridges from a fully ejected magazine:

2

1 Pull the ejected magazine until the large upper slot is accessible.

2 Rotate the desired slot into position (centered in the opening). Either

load or unload a cartridge to that location. Do not expose more than
the large upper opening when manually operating the magazine.

To Identify a Slot:

2

Each slot has an identification number that is exposed when the slots are
in the upper section of the magazine. With the magazine removed from
the autoloader, you can see the identification mark on the top side of the
magazine through one of two windows on the upper surface of the
magazine.

Each magazine has a unique identification number indicating whether it
is the right or left magazine. The left magazine will indicate the number 1
and the right magazine will indicate the number 9.

Note: There is a keying feature in each slot that only allows you

to fully insert the cartridge one way.

Chapter 2 Operating the Autoloader

Viewing Status Information

Quantum SuperLoader 3A Series User’s Guide 26

Viewing Status Information

From the scrolling menu on the LCD, you can view the autoloader status,
firmware version, element status, tape drive status, tape drive version,
and Ethernet information.

Autoloader Status 2

The autoloader status provides information about: whether a magazine is
installed or not, Ethernet connection status, and whether a bar code
reader is installed or not.

To view the autoloader status:

1 From the main menu, scroll to

Status, and then press Enter.

2 From the

Status submenu, scroll to Autoloader, and then press Enter.

3 From the

Autoloader submenu, scroll to Status, and then press Enter.

A list of messages similar to the following displays:

Table 3 Autoloader Status

Status Message Description

Magazines L* The left magazine is present.

R* The right magazine is present.

SCSI ID not used Not used in the 3A Series autoloader.

Mode Random The change mode is set to Random.

Sequential Not used in the 3A Series autoloader.

BC Reader Yes or No A bar code reader is present.

Chapter 2 Operating the Autoloader

Viewing Status Information

Quantum SuperLoader 3A Series User’s Guide 27

Firmware Version 2

To view the current firmware version, use the following procedure:

1 From the main menu, scroll to

Status, and then press Enter.

2 From the

Status submenu, scroll to Autoloader, and then press Enter.

3 From the

Autoloader submenu, scroll to Version, and then press Enter.

A list of messages appears on the LCD. The firmware version is listed
as

Firmware: VX.XX where X.XX is the current installed version of the

firmware.

Table 4 Firmware Version
Fields

Element Status 2

The element status reports the status of the magazine slots. The status
indicates whether a slot contains a cartridge or not, and which slot is
allocated as the cleaning cartridge's slot. To view an element's status:

1 From the main menu, scroll to

Status, and then press Enter.

2 From the

Status submenu, scroll to Autoloader, and then press Enter.

3 From the

Autoloader submenu, scroll to Element Status, and then

press

Enter.

4 Press

Enter.

You can scroll through each of the slots. Slots that are occupied by a
data cartridge are indicated by an asterisk (

*). The empty slot that is

assigned to a cleaning cartridge is indicated with an exclamation
point (

!). The slot that is occupied by a cleaning cartridge is indicated

with an at sign (

@).

Field Description

Firmware The number indicates the firmware version.

EDC The number indicates the

Error Correction Code that

was generated when the firmware was installed. The
autoloader uses this number to verify that the
firmware and the memory holding the firmware are
good.

HW/ME Rev The numbers indicate the hardware/mechanical

versions.

Chapter 2 Operating the Autoloader

Viewing Status Information

Quantum SuperLoader 3A Series User’s Guide 28

5 Scroll to the slot containing the cartridge for which you want to see

the label, or the cartridge you want to move, and then press

Enter.

The

Element Status screen displays the bar code label for that

cartridge. A

Move command also displays on the screen.

If you want to move the cartridge, scroll until the location you want
to move to appears under

To:, and then press Enter. If you do not

want to move the cartridge, press

Escape.

Tape Drive Status 2

To view the tape drive status, use the following procedure.

1 From the main menu, scroll to

Status, and then press Enter.

2 From the

Status submenu, scroll to Drive, and then press Enter.

3 From the

Drive submenu, scroll to Status, and then press Enter.

A list of messages displays. These messages may include:

Table 5 Drive Status Fields

Note: The Move command appears only if the security is

disabled or if you are logged in as

Administrator or

Operator.

Field Description

SCSI ID Not used in the 3A Series autoloader.

Loader LUN Not used in the 3A Series autoloader.

Compr Indicates whether the tape drive compression is

enabled or disabled.

Drive Tape Indicates whether the tape drive is present or not.

Chapter 2 Operating the Autoloader

Viewing Status Information

Quantum SuperLoader 3A Series User’s Guide 29

Tape Drive Version 2

To view the tape drive version, use the following procedure.

1 From the main menu, scroll to

Status, and then press Enter.

2 From the

Status submenu, scroll to Drive, and then press Enter.

3 From the

Drive submenu, scroll to Version, and then press Enter.

A list of messages appears. These messages may include:

Table 6 Drive Version Fields

FTP Server Version 2

The firmware version of the FTP server cannot be viewed from the front
panel display. To view the FTP server version or update the FTP server
firmware, see Updates Page

on page 43.

Ethernet Information 2

To view the Ethernet information, use the following procedure.

1 From the main menu, scroll to

Status, and then press Enter.

2 From the

Status submenu, scroll to Ethernet, and then press Enter.

A list of messages displays. These messages may include:

Table 7 Ethernet Information
Fields

Field Description

Product Type Indicates the type of drive installed.

Version Indicates the version number of the drive.

Field Description

MAC Address Indicates the unique network identifier associated

with the autoloader.

IP Address
or
DHCP

Indicates the static IP address or currently assigned
dynamic IP address.

Network Indicates whether the autoloader is connected to the

network or not and at what speed.

Chapter 2 Operating the Autoloader

Running an Inventory

Quantum SuperLoader 3A Series User’s Guide 30

Running an Inventory

The autoloader automatically runs an inventory whenever you power it
on or insert a magazine. An inventory checks each magazine slot, the
drive, the picker, and the mailslot to determine if a cartridge is present.
Each tape cartridge in the autoloader is inserted into the A-Series tape
drive and inventoried.

If so, it also reads the bar code label, if available. If you need to run an
inventory in addition to this, you can do so manually.

To perform an inventory manually:

1 From the main menu, scroll to

Commands, and then press Enter.

2 From the

Commands submenu, scroll to Inventory, and then press

Enter. The autoloader scans the bar codes of all the cartridges present.

Using Data Compression

Compressing the data means that the autoloader can write more data to
the same amount of tape. Data compression is drive dependent and
cannot be set from the front panel or On-board Remote Management.
Your backup application package may also have information on
compression. The front panel display indicates whether data
compression is

Enabled or Disabled (see Tape Drive Status on page 28).

Note: Depending upon the number of cartridges in each magazine

and the amount of content or data on each cartridge, the media
cartridge inventory may take up to forty minutes.

Note: No bar code labels can be read if there is a tape in the picker.

Quantum SuperLoader 3A Series User’s Guide 31

Chapter 3

3On-board Remote

Management

Many of the operations you perform with the On-board Remote
Management interface can also be accessed from the front panel of the
autoloader (see chapter 2,

Operating the Autoloader).

This chapter covers all aspects of operating the autoloader from the On­board Remote Management interface.

• Accessing On-board Remote Management

• Configurations Page

• Updates Page

• Diagnostics Page

• Commands Page

Note: The firmware in the autoloader is used for both standard and

A-Series autoloaders. For the A-Series autoloader, SCSI ID,
Fibre Channel, and Mode under System Operations on the

Configurations Page

may be displayed but have no effect on

the operation of the unit:

Chapter 3 On-board Remote Management

Accessing On-board Remote Management

Quantum SuperLoader 3A Series User’s Guide 32

Accessing On-board Remote Management

The SuperLoader 3A Series provides a remote management Ethernet port
(see figure 1

) that allows you to access the On-board Remote

Management interface.

This interface includes a Web server that provides a Hypertext Markup
Language (HTML)-based graphic user interface (GUI) for ease of use.

Many of the operations that you perform from the front panel can also be
performed remotely using On-board Remote Management. These
functions include moving tapes, system operations options, networking
options, security options, running diagnostic tests, and performing
system updates.

Note: The A-Series tape drive Ethernet port is used for normal

operation of the autoloader. You can switch this Ethernet cable
to the autoloader remote management Ethernet port or install
a user-supplied Ethernet cable to this port and your host
network port or router.

Note: Only use the

Diagnostic commands when the autoloader is

known to be idle and unavailable to host backup/restore
applications. Use of the

Diagnostic commands from On-board

Remote Management should not be issued while the
autoloader is being used by host applications. The autoloader
will recognize when the drive or autoloader is executing host
commands and will respond appropriately to prevent
application failures. A

Diagnostic command issued between

host application commands may not be recognized resulting
in a failed application, such as a failed backup/restore job.

Note: To log out of the system, you must close your browser to end

the session.

Chapter 3 On-board Remote Management

Accessing On-board Remote Management

Quantum SuperLoader 3A Series User’s Guide 33

Opening On-board
Remote Management 3

On-board Remote Management has an HTML interface, which means
you use a browser to open it. The following Web browsers are supported:

• For Microsoft Windows—Microsoft Internet Explorer 5.5 or later

• For Microsoft Windows 2003—Microsoft Internet Explorer 6.0 or later
(with latest security patches)

•For Redhat

®

2.1—Mozilla™ 1.4.2

• Firefox™ 1.0

You need an operator password to access the

Commands page, and you

need an administrator password to access the

Configuration, Diagnostics,

and

Updates pages.

To open On-board Remote Management:

1 From your computer, open your Web browser.

2 In the browser's address field, enter the IP address for your

autoloader (see Ethernet Information

on page 29 to view the
currently assigned static or dynamic IP address from the front panel
of the autoloader).

The

Home page appears in your browser window.

Viewing Status
Information 3

Status information appears on the right-hand side of the Home page and
every page of On-board Remote Management except for the

Updates

page. The status information is updated every 10 seconds. Changes to the
status appear in the status window update, but may take approximately
60 seconds to refresh. You can also click

Refresh Status to get an

immediate update of system status.

The menu headings also appear at the top of every page. To access the
functionality under the menu heading, click the specific menu heading.
The first time that you connect, On-board Remote Management prompts

Note: When using the On-board Remote Management page with

Microsoft Internet Explorer, be sure to enable the

Allow

META REFRESH

option.

On Internet Explorer version 6.0, this feature is controlled
through the

Tools>Internet Options menu selection under

the

Security tab.

Chapter 3 On-board Remote Management

Accessing On-board Remote Management

Quantum SuperLoader 3A Series User’s Guide 34

you for your username and password, then displays the opening page for
that menu.

Default Username and
Password 3

The default username for On-board Remote Management is guest. The
default password is

guest.

The username and password are case sensitive and should be entered in
all lower case letters. The default username and password are valid if no
usernames have been configured.

Time Display 3

The time displayed is either regular time or power-on time. Regular time
is Month/Date/Year time, such as

Nov/21/2004 19:28. Power-on time is

Power On Cycles (POC)/Power On Hours (POH), such as

POC:00121,

POH:00002:07:45

.

• POC (5-digit number) is the number of times the system has booted
since it was manufactured.

• POH is the number of hours, minutes, and seconds that the system
has been on since the current boot occurred.

Feedback on Pages 3

If there is feedback from the system when you submit a request, the
feedback appears beneath the

submit button. In some cases, you may

have to scroll to see the feedback information.

Chapter 3 On-board Remote Management

Configurations Page

Quantum SuperLoader 3A Series User’s Guide 35

Configurations Page

The Configurations page includes a submenu on the left-hand side of the
page. You can set the

System Operations, Networking, and Security

options from this page.

System Operations
Options 3

The options listed under System Operations include SCSI ID or Fibre

Channel, Mode

, Compression, Barcode Reader, Cleaning Tape, Magazines,

and

System Time.

SCSI ID or Fibre Channel

3

Not used with the 3A Series autoloader.

Mode

3

The 3A Series autoloader uses Random mode only. The Sequential mode
is not supported.

In

Random mode, you (or the backup software) can specify which

cartridge you want to use and where you want it to go.

Compression

3

For the Quantum SuperLoader 3A Series autoloader, data compression is
drive dependent. The front panel and On-board Remote Management
will display whether or not compression is enabled.

Compressing the data means that the drive can write more data to the
same amount of tape.

To view the compression setting:

Note: Compression cannot be changed from the front panel or On-

board Remote Management of the autoloader.

Chapter 3 On-board Remote Management

Configurations Page

Quantum SuperLoader 3A Series User’s Guide 36

From any page, click the Configuration heading. The Configuration screen
displays. Under the

Compression heading, the current compression

setting is displayed as

Compression Enabled or Compression Disabled.

Barcode Reader

3

The bar code reader is enclosed within the body of the autoloader. The
information from each label is stored in memory and available through
SCSI and On-board Remote Management to the computer's operating
system or backup application upon request.

The barcode reader can be

Enabled or Disabled.

The

SCSI Barcode Length entry sets the number of characters of the

barcode returned by

SCSI Read Element Data. Setting the barcode length

to zero disables truncation of the barcode and the full barcode is returned
in the

SCSI Read Element Data.

If utilizing the bar code reader, you must apply or slide the bar code
labels into the appropriate slot on the front of each cartridge. The labels
must conform to ANSI/AIM BC1 -1995 Uniform Symbology Specification
Code 39. A set of bar code labels is initially included with the autoloader.

Refer to www.quantum.com

for information on obtaining additional bar

code labels.

Cleaning Tape

3

To enable or disable the Auto Clean function, you must also designate a
full slot for the cleaning tape cartridge. If a slot has not been designated,
the box displays

None.

To designate the cleaning tape slot:

1 Load a cleaning tape into an empty slot using the

Commands page.

2 Enable or disable

Auto Clean by selecting the check box.

Note: If

Auto Clean is disabled, the cleaning tape will

automatically be ejected via the mailslot. Cleaning is
managed by the backup package you have installed
instead.

Chapter 3 On-board Remote Management

Configurations Page

Quantum SuperLoader 3A Series User’s Guide 37

To set Auto Clean:

1 From any page, click the

Configuration heading. The Configuration

screen displays.

2 Scroll to

Cleaning Tape.

If a check mark appears in the box next to

Auto Clean, the option is

enabled. To disable

Auto Clean, click the box to remove the check

mark. If no check mark appears in the box next to

Auto Clean, the

option is disabled. To enable

Auto Clean, click the box to enter a check

mark.

3 In the

Cleaning Tape Location field, select the appropriate slot location

where you installed the cleaning tape. If

Auto Clean is disabled,

cleaning is managed by the backup package you have installed
instead.

4 Click

submit.

Magazines

3

This setting is used to report the number of storage elements and the
element address to the host. This setting must match the physical
configuration in order for correct information to be reported. This setting
only affects the information reported to the host. This setting does not
affect the access to magazine slots from the front panel or On-board
Remote Management. Those interfaces are based on the physical
configuration.

When configured for

Both magazines, the autoloader always reports 16

storage elements to the host. This allows the removal and reinstallation of
magazines without affecting what is reported to the host. When
configured for

Left or Right, the autoloader will always report eight

storage elements to the host.

The element addresses vary depending on which magazine is configured.
If

Left or Right is selected, and both magazines are physically installed,

the front panel and On-board Remote Management allow the user access
to the other magazine, but the host will not have access.

To set the

Magazines option:

1 From any page, click the

Configuration heading. The Configuration

screen displays.

2 Scroll to

Magazines. The Magazines options display.

Chapter 3 On-board Remote Management

Configurations Page

Quantum SuperLoader 3A Series User’s Guide 38

A check mark appears after the currently enabled mode.

3 Do one of the following:

• To leave the

Magazines mode unchanged, press Esc.

•To change the

Magazines configuration, scroll to the setting you

want for the autoloader, selecting the appropriate check box, and
then click

submit. These settings include Both, Right, and Left.

The message

This will require a power cycle and ISV configuration

change. Enter To Continue

is displayed.

• To continue with the change, press

submit. The message Please

power cycle the tape autoloader and reconfigure the ISV app.

displays.

System Time

3

The system time is displayed by On-board Remote Management and is
used internally for logging events and errors (see Setting the Time

on

page 12).

The system time must be reset each time the autoloader powers up. The
time is reset automatically if a time server is configured (see Using the

Remote Management Ethernet Port on page 9). Otherwise, the time must

be set manually from the front panel or through On-board Remote
Management. The time zone setting is not lost when powered off.

To set the system time:

1 Using the first drop-down list next to

Time Zone, select the number of

hours difference between your local time and Greenwich Mean Time
(GMT).

2 Below the

Time Zone field, select the current Month drop-down list.

Note: Whether connected to a time server or not, the autoloader

automatically corrects for daylight savings time if the time was
set using On-board Remote Management. If the time was set
from the front panel of the autoloader, you must correct for
daylight savings time manually.

Note: For example, if you live in Colorado, the time difference is

–6 hours in the summer and –7 hours in the winter.

Chapter 3 On-board Remote Management

Configurations Page

Quantum SuperLoader 3A Series User’s Guide 39

3 In the Day field, type the current day of the month.

4 In the

Year field, type the current year.

5 In the

Hour text box, type the current hour in 24-hour format.

6 In the

Minute text box, type the current minute.

7 Click

submit to save the information.

Setting Network Options3

When you originally installed the autoloader, you set the Ethernet
configurations through the front LCD panel. However, you can modify
them through On-board Remote Management. The options include

Current Network Parameters, Set IP, and Set Network Configuration. To

change the Ethernet configurations:

To view the

Current Network Parameters:

1 From any page, click the

Configuration heading. The Configuration

screen displays.

2 From the

Configuration menu, click Networking.

The

Current Network Parameters area displays the current IP address,

MAC address, and the speed setting for the Ethernet connection.

In the

Set IP section, if a check mark appears in the box next to DHCP, the

dynamic IP address option is enabled. This means that with every reset of
the system, the IP address may change depending on the network
administrator's settings.

To

Set IP address:

1 Clear the check box to remove the check mark from the

DHCP field, if

applicable.

2 In the IP address fields, type the static IP address using the

<Tab> key

to move from box to box.

3 If no check mark appears in the box next to

DHCP, the static IP

address option is enabled. To change a static IP address, type in the
new address in the IP address fields using the

<Tab> key to move

from box to box.

4 To change the IP address from a static address to a dynamic address,

click the box next to

DHCP.

Chapter 3 On-board Remote Management

Configurations Page

Quantum SuperLoader 3A Series User’s Guide 40

To Set Network Configuration:

1 To change the values of the subnet mask, gateway, Simple Network

Management Protocol (SNMP) server, or the time server, type in the
new address, using the

<Tab> key to move from box to box.

2 Click

submit.

Setting Security Options3

When you enable the security option, users must enter a password to
access the autoloader's front panel functionality. A password allows
either administrator-level access or operator-level access (see Setting

Security on page 14).

To set

Security:

1 From any page, click the

Configuration heading. The Configuration

screen displays.

2 On the left-hand side of the screen, click

Security. The System

Security

section of the screen displays.

3 To enable front panel security, select the check box next to

Front Panel

Security Enabled

.

4 If the check box is blank, the security option for the front LCD panel

is not enabled.

5 Click

submit.

To

Reset Front Panel Password:

1 From any page, click the

Configuration heading. The Configuration

screen displays.

2 On the left-hand side of the screen, click

Security.

3 Select the check box next to

Reset Front Panel Password. A check

mark appears.

4 Click

submit.

To set

User Administration:

1 From any page, click the

Configuration heading. The Configuration

screen displays.

2 On the left-hand side of the screen, click

Security.

3 From the drop-down list next to

Select User Type, select Operator 1,

Operator 2, Administrator 1 or Administrator 2.

Chapter 3 On-board Remote Management

Configurations Page

Quantum SuperLoader 3A Series User’s Guide 41

4 In the Username field, enter a user name.

5 In the

Password field, enter the new password.

6 In the

Verify Password field, re-enter the same new password.

7 Click

submit.

To set the

Client Authorization Control:

1 From any page, click the

Configuration heading. The Configuration

screen displays.

2 On the left-hand side of the screen, click

Security.

Scroll to

Client Authorization Control. In this section is a list of the IP

addresses that are authorized to perform functions using On-board
Remote Management for this specific unit. There are two sets of IP
address boxes. You can individually enable/disable and configure
each set.

• If enabled, each set can be used to specify either a range of IP

addresses or a pair of specific IP addresses that are allowed to
administer this unit. A set can also be used to specify a single IP
address if the desired IP address is entered into both the “a” and
“b” portions of the set. When a set is used to specify a range of IP
addresses, the “b” portion of each address set must be greater
than or equal to the “a” portion of that address set.

• If neither set is enabled, any IP client can administer the unit. If a

single set is enabled, only clients that pass the test specified by
that set are allowed administrator access. If both sets are enabled,
any client that passes either of the two filter tests can administer
the unit.

The Web server always allows any client to view the status
information of the unit, regardless of the authorized client list or the
overlap control policy.

3 Use the drop-down box to select

Enable or Disabled.

4 Type the IP addresses in the appropriate boxes.

5 Click

submit to save.

Note: To view the list of currently defined users, click

submit

with

Select User Type.

Chapter 3 On-board Remote Management

Configurations Page

Quantum SuperLoader 3A Series User’s Guide 42

Client Overlap Control

is a management policy on controlling how the
Web server handles overlapping control requests from multiple clients on
the authorized client list. The options include

No Locking, Full Locking,

and

Time-Based Locking.

•

No Locking allows multiple clients to have unrestricted access to

control the system as long as they are on the authorized client list.

•

Full Locking permits only one authorized client to issue control

requests at a time. This client must release the lock by clicking the

Home option in the upper frame of the page to permit other

authorized clients to have control access.

•

Time-Based Locking is similar to Full Locking in that only one

authorized client can have control access at once, but the lock is
automatically released after the specified number of seconds of
inactivity have elapsed.

After selecting the appropriate policy by clicking the check box, click

submit to save the changes.

1 From any page, click the

Configurations heading. The Configurations

screen displays.

2 On the left-hand side of the screen, click

Security.

3 Select a security option from the

Client Overlap Control options:

•

No locking allows multiple users to access the system and issue

requests.

•

Full Locking allows only one user to access the system and issue

requests.

•

Time-based Locking allows only one user to access the system and

issue requests with the lock expiring after a designated amount
of inactivity (in seconds).

•

Home is used to release a full or time-based lock and permit

another user to access the system.

4 Click

submit.

Note: Locking is only available to users on the authorized

client list.

Note: To log out of the system, you must close your browser to

end the session.

Chapter 3 On-board Remote Management

Updates Page

Quantum SuperLoader 3A Series User’s Guide 43

Updates Page

You can browse to find system updates (autoloader and tape drive
firmware) and then upload the updates. To get system updates:

1 From any page, click the

Updates heading. The Firmware Update

screen displays.

2 Click

Browse to navigate to the host system for the update file. The

file should end in an

.img extension.

3 Click

Upload.

4 Click

OK in response to the confirmation box. The autoloader

automatically uploads the new code and processes it to the system.

Note: By entering an improper range of IP addresses, a user

could possibly lock out all IP clients from administering
the autoloader. If this occurs, you can restore the default
values by running

Restore Default from the front panel

Configuration Menu.

Note: A Microsoft issue can keep a user from updating drive or

loader firmware over the On-board Remote Management
interface. This can occur under Windows Server 2003 with
Service Pack 1 (SP1), or if a user has installed Microsoft
Security Update MS05-019. This problem will appear with
a 6F Communication Error message on the front panel
with the warning light on. On-board Remote Management
will continue to report the autoloader status as

Initialization.

Microsoft has described a workaround for this problem in
their product with Technical Support Article 898060 (

http://

support.microsoft.com/default.aspx?scid=898060). If this

problem occurs, the autoloader should be restarted to
avoid further communication errors.

Chapter 3 On-board Remote Management

Updates Page

Quantum SuperLoader 3A Series User’s Guide 44

FTP Server Updates 3

Updates to the FTP file server are done through the FTP client using the
A-Series tape drive Ethernet port.

To determine the current version of FTP client firmware or to update the
firmware:

1 Open a browser and enter the A-Series tape drive IP address (default

is

10.10.10.10).

The FTP client screen displays

2 From the

Admin menu, click Login and enter admin for the password.

3 Click

Update Server Firmware.

The current firmware version displays.

4 To update the firmware version, click

Browse and select the file.

5 Click

Update to start the process.

When the update completes, a prompt to reboot for changes to take
effect displays.

6 Click

Reboot.

Note: The reboot process may take as long as five to seven

minutes. After reboot completes, a media cartridge
inventory is initiated. Depending upon the number of
cartridges in each magazine and the amount of content or
data on each cartridge, the media cartridge inventory may
take up to 40 minutes.

Chapter 3 On-board Remote Management

Diagnostics Page

Quantum SuperLoader 3A Series User’s Guide 45

Diagnostics Page

From the Diagnostics page, you can run various tests on the autoloader.
You can also view error and history logs, test progress, identify the
physical unit in a rack, or reset the system.

Running Diagnostic
Tests 3

The diagnostic tests available on the autoloader include:

•Loader–Self Test

• Loader–Health Check

•Loader–Picker Test

• Loader–Magazine Test

• Loader–Inventory Test

•Sales Demo

•RALU Logs

Viewing Error or History
Logs 3

To view error or history logs:

1 From any page, click the

Diagnostics heading. The Diagnostics screen

displays.

2 Under

View Error and History Logs, click View Logs. You can also save

the logs to a file by clicking

Save Logs. If you save the logs to a file,

you must select a destination folder within 60 seconds.

Note:

View Logs allows you to view a summary of the hardware,

software and update logs for the autoloader.

Save Logs saves detailed log information to a file for the

autoloader. On some browsers, after saving logs, it may be
necessary to click on

Home to continue using the On-board

Remote Management function.

Chapter 3 On-board Remote Management

Diagnostics Page

Quantum SuperLoader 3A Series User’s Guide 46

Diagnostics 3

To view the various diagnostic options:

1 From any page, click the

Diagnostics heading. The Diagnostics screen

displays.

2 In the

Diagnostics section, select the diagnostic test that you want to

run from the

Test drop-down menu.

3 Specify a loop count, if desired.

4 Click

Start Test.

5 While the test is running, you can view the status of the test. From

View Diagnostic Test Progress, click View Status.

A separate screen indicates which test is running and the current
status of the diagnostic test.

6 To refresh the status information, click

View Diagnostic Test Progress,

and then click

View Status again.

Sales Demo 3

Within the Diagnostics menu, the Sales Demo selection allows for a
random access, load/unload (RALU) sequence.

Identification 3

You can use the Identification feature of the autoloader by requesting the
LCD backlight to flash for a specified number of seconds. This can be
helpful in identifying the location of the autoloader in an equipment
room.

1 From any page, click the

Diagnostics heading. The Diagnostics screen

displays.

2 Under

Identification, enter the number of seconds in the Time (secs)

field.

3 Click

Identify. The LCD backlight flashes on the autoloader for the

specified number of seconds.

Chapter 3 On-board Remote Management

Commands Page

Quantum SuperLoader 3A Series User’s Guide 47

Performing a System
Reset 3

You will use System Reset when making mode changes, magazine
changes, and IP address changes. A system reset will take at least three
minutes if there is a tape in the drive, or approximately 30 seconds
otherwise. To perform a system reset:

1 From any page, click the

Diagnostics heading. The Diagnostics screen

displays.

2 Under the

System Reset section, click System Reset.

Commands Page

You can move tapes, run a system inventory, or reset the picker to its
home position from the

Commands page. When you click Commands, the

page displays.

Moving Tapes 3

From a remote location, you can request that a tape be moved from one
position to another. To move a tape:

1 From any page, click the

Commands heading. The Commands screen

displays.

2 From the

Moving Tapes section of the page, click the drop-down

menu under

From: and select the current location of the tape that you

want to move.

3 From the drop-down menu under

To:, select the location to which

you want to move the tape, and then click

submit.

Note: You can also click the slot on the graphic of the autoloader

magazine to select and move a cartridge.

Chapter 3 On-board Remote Management

Commands Page

Quantum SuperLoader 3A Series User’s Guide 48

Inventory 3

The autoloader automatically runs an inventory whenever you power it
on or insert a magazine. If you need to run an inventory in addition to
this, you can use On-board Remote Management to do it remotely. To
run an inventory:

1 From any page, click the

Commands heading. The Commands screen

displays.

2 From the

Commands page, click Inventory. The autoloader starts an

inventory immediately.

Set to Home 3

If the autoloader is not able to successfully execute a Moving Tapes or an

Inventory command, try executing a Set to Home command, and then

retry the move or inventory command again.

The

Set to Home command resets the autoloader as a means to help the

autoloader recover from an unexpected internal condition. To set to

Home:

1 From any page, click the

Commands heading. The Commands screen

displays.

2 From the

Commands page, click Set to Home. This executes a reset

command to the autoloader.

Quantum SuperLoader 3A Series User’s Guide 49

Chapter 4

4Customer Replaceable

Units (CRUs)

The SuperLoader 3A Series is not intended for customer servicing.
Customer Replaceable Units (CRUs) are limited to replacing magazines
or magazine blanks.

Magazines are not interchangeable between the VS/SDLT drive types
and LTO drive types used by the SuperLoader 3A Series.

Replacing a Magazine or Magazine Blank

To replace a cartridge magazine or magazine blank, you need to remove
the current magazine or blank, and then install the new magazine or
blank. If you currently have a magazine blank and wish to change it to a
cartridge magazine, you must remove the blank first, and then insert a
cartridge magazine. This allows for up to a maximum of 16 cartridges in
the autoloader, plus one cartridge in the drive.

Warning: If you choose to service the unit, the power cable must be

removed from the unit and the electrical outlet before
removing the cover. Failure to do so may cause severe
bodily injury or damage to the equipment.

Note: Handles are either right or left. They are not interchangeable

between the left and right sides of the autoloader.

Chapter 4 Customer Replaceable Units (CRUs)

Replacing a Magazine or Magazine Blank

Quantum SuperLoader 3A Series User’s Guide 50

Removing a Magazine 4

In most cases, you will remove a magazine by using the Eject command
on the front panel menu. If you need to remove the magazine when the
autoloader is powered off, you must remove it manually. Please contact
Customer Support for more information.

Removing a Magazine Using the Front Panel

4

1 On the menu, scroll to Commands.

2 Press

Enter.

3 On the Commands submenu, scroll to

Eject, and then press Enter.

4 On the Eject submenu, scroll to

Right Magazine or Left Magazine,

depending on which magazine you want to eject, and then press

Enter.

The magazine pops forward so that the front of the magazine is no
longer flush with the front panel.

5 With one hand, grasp the magazine by the handle and slide it

forward to remove. Place your other hand under the magazine to
support it and prevent it from falling.

Removing a Blank 4

Your autoloader comes equipped with either two magazines, or one
magazine and one magazine blank. The autoloader will not function
without both magazine bays equipped with either a magazine or a
magazine blank.

To remove a magazine blank:

1 Pull the magazine blank straight out.

2 Replace with another magazine blank or a cartridge magazine.

Installing a Magazine 4

To install a cartridge magazine:

1 Grasp the magazine by the handle with one hand and support it

underneath with the other hand.

Chapter 4 Customer Replaceable Units (CRUs)

Replacing a Magazine or Magazine Blank

Quantum SuperLoader 3A Series User’s Guide 51

2 Slide the magazine into the magazine bay. Make sure you position

the magazine correctly; it should slide smoothly.

3 The magazine is correctly installed when you feel it click into place

and the front is flush with the front panel.

Installing a Blank 4

To install a magazine blank:

1 Grasp the magazine blank by the handle with one hand and guide

the blank into the magazine bay.

2 Slide the magazine blank into the magazine bay until it stops.

Changing the Orientation4

A magazine or magazine blank can be configured to fit in the right or left
magazine bay. The handle must be removed and the appropriate handle
attached to match the orientation of the magazine or blank.

To remove and attach a magazine handle, you will need a #1 Phillips
screwdriver.

Caution: Insert the magazine slowly to avoid damaging

internal components or the autoloader.

Note: The magazine blank is correctly installed when you feel it

click into place and the front of the blank is flush with the
front panel of the autoloader.

Chapter 4 Customer Replaceable Units (CRUs)

Replacing a Magazine or Magazine Blank

Quantum SuperLoader 3A Series User’s Guide 52

Figure 5 Magazine and Blank

Changing the Orientation of a Magazine 4

1 Remove the two screws that attach the handle to the front of the

magazine.

Inside edge view of
magazine

Outside edge view of
magazine

Magazine blank (right side
handle shown)

Chapter 4 Customer Replaceable Units (CRUs)

Replacing a Magazine or Magazine Blank

Quantum SuperLoader 3A Series User’s Guide 53

Figure 6 Removing the Screws
from the Handle

2 Unsnap the handle carefully, being careful not to break the hinge.

3 Rotate the magazine 180 degrees so that what was the front of the

magazine is now the back.

4 Attach the appropriate left or right handle to the front of the rotated

magazine.

5 Snap the handle back onto the front of the magazine.

6 Install the two screws to attach the handle securely to the magazine.

Changing the Orientation of a Magazine Blank

4

1 Remove the two screws that attach the handle to the front of the

magazine blank.

2 Unsnap the handle carefully, being careful not to break the hinge.

3 Rotate the magazine blank 180 degrees so that what was the front of

the magazine is now the back.

4 Add the appropriate right or left handle to the front of the rotated

magazine blank.

5 Snap the handle back on the front of the magazine blank.

6 Install the two screws to attach the handle securely to the magazine

blank.

Screws

Quantum SuperLoader 3A Series User’s Guide 54

Chapter 5

5Troubleshooting

This chapter provides troubleshooting information that might be helpful
with problems encountered during autoloader operation.

For troubleshooting information when working with FTP file transfers
using the built-in FTP client and server, see the Quantum A-Series FTP File
Server User’s Guide (81-81800-0x).

• Autoloader Troubleshooting

• Power-on Self Test (POST)

• Diagnostic Tests from the Front Panel

• On-board Remote Management Diagnostic Tests

• Returning the Autoloader for Service

Before Contacting Customer Support

Errors that you may experience with your autoloader can range from
severe hardware damage to simple connection problems. Before you
return your autoloader, you may be able to fix the problem yourself by
following some basic troubleshooting procedures.

Other than drive cleaning, there is no recommended routine maintenance
for the Quantum SuperLoader 3A Series autoloader.

Chapter 5 Troubleshooting

Before Contacting Customer Support

Quantum SuperLoader 3A Series User’s Guide 55

The front LCD provides some troubleshooting capabilities, but is limited.
On-board Remote Management provides more detailed information
about the present state of the autoloader and past performance, and is
more helpful for troubleshooting errors.

General troubleshooting information is shown in table 8

and describes
the probable cause and suggested action for problems that you may
encounter.

For more detailed troubleshooting information, see Autoloader

Troubleshooting.

.

Table 8 Probable Cause and
Possible Solutions

Warning: The SuperLoader 3A Series is not intended for customer

servicing. If you do service the unit yourself, the power
cable must be removed from the unit and the electrical
outlet before removing the cover. Failure to do so may
cause severe bodily injury or damage to the equipment.

Problem Suggested Action

The front panel does not display information. The connection to the LCD has failed.

• Use On-board Remote Management to troubleshoot
error.

The user starts a code update from the front
panel without inserting a tape.

• Power cycle the unit.

The autoloader does not respond from the
front panel.

Bug checks display immediately after loading
a new version of firmware.

The firmware is corrupted.

• Reload the firmware.

The autoloader is operating slowly. The autoloader is incorrectly configured for the

operating system

•Go to www.quantum.com

for compatibility

requirements.

Chapter 5 Troubleshooting

Before Contacting Customer Support

Quantum SuperLoader 3A Series User’s Guide 56

The autoloader does not turn on. The power cable or source is malfunctioning. The

autoloader is incorrectly configured.

• Check all outlets and power cables for proper
connection.

• Contact customer support.

The front panel and light indicators do not
turn on.

• Verify that the autoloader is plugged in.

• Verify that the power switch on the back is turned
on.

• Verify that the drive carrier assembly is locked into
the autoloader chassis with the four screws
supplied.

• Contact customer support.

The front panel does not display information,
but light indicators above the front panel are
turned on.

• Connect to the autoloader using On-board Remote
Management via the autoloader remote
management Ethernet port (see figure 1

on page 3).

Then issue a

System Reset from the Diagnostics

page.

• Verify that the drive carrier assembly is locked into
the autoloader chassis with the four screws
supplied.

• On the front panel, press and hold the power
switch for 15 seconds, then turn the rear power
switch off. Wait 60 seconds and turn the rear power
switch back on.

• Contact customer support.

Problem Suggested Action

Chapter 5 Troubleshooting

Before Contacting Customer Support

Quantum SuperLoader 3A Series User’s Guide 57

The autoloader does not communicate with
the host system via the Ethernet.

• Verify that the A-Series tape drive Ethernet cable
(see figure 1

on page 3) is connected to the correct

hub.

• Verify the Ethernet configuration settings via the
front panel LCD. If the DHCP server is available,
Ethernet status should indicate DHCP (see Ethernet

Information on page 29, otherwise, you must set a

unique IP address and a subnet mask.

• Power off the autoloader by turning off the system
from the front panel LCD and turning it back on.

• Contact customer support.

The application software reports a failure
locating a piece of media or fails to move a
piece of media as requested.

• Use the On-board Remote Management tool and
verify that the media is in the expected location
internal to the autoloader.

• Using On-board Remote Management diagnostic
tool, execute the

Loader–Health Check command.

• Issue a

System Reset either by using On-board

Remote Management

Diagnostics page System

Reset

, or by turning the power off from the front

panel.

• Contact customer support.

The application software reports an error
while reading or writing a piece of media.

• Try a different piece of media.

• Issue a

System Reset either by using On-board

Remote Management

Diagnostics page System

Reset

, or cycle the power from the front panel.

• Contact customer support.

Other failures occur. • Issue a

System Reset either by using On-board

Remote Management

Diagnostics page System

Reset

, or cycle the power from the front panel.

• Contact customer support.

Problem Suggested Action

Chapter 5 Troubleshooting

Autoloader Troubleshooting

Quantum SuperLoader 3A Series User’s Guide 58

Autoloader Troubleshooting

Whenever any system or application actions occur, the autoloader
generates logs recording the action. You can use some of these logs to
troubleshoot errors. Errors are problems that occur while operating the
autoloader and prevent the autoloader from completing a specific action

When an error occurs, one of the following can happen:

• No error message displays, but the autoloader fails to complete the
requested action.

• The screen displays the error message and the

Hard Log records non-

recoverable errors.

Autoloader Logs 5

While there are other types of logs, only use the Hard Log to troubleshoot
errors. This log helps determine the type of error, time of occurrence, and
parts of the autoloader affected.

The autoloader generates the following logs, all with the same basic
format:

Soft Logs

5

The Soft Log records the autoloader's history during different conditions.
It is similar to the

Hard Log but may have been overwritten by a recovery

action.

Update Logs

5

The Update Log records firmware changes and upgrades in the
autoloader. It also records information when hardware is updated or
changed.

Note: To troubleshoot hard errors, you may need to power cycle,

repair, or replace the unit

Chapter 5 Troubleshooting

Autoloader Troubleshooting

Quantum SuperLoader 3A Series User’s Guide 59

Shadow Logs 5

(Engineering use only)

Boot Logs

5

The Boot Log keeps track of the boot status in terms of number of hours
the unit has been powered on, the number of times the autoloader has
been rebooted, and the reason for the reboot.

Hard Logs

5

The Hard Log is used for troubleshooting purposes and is described in

Retrieving the Hard Log

. Entries in the Hard Log represent errors that

were not recovered during normal retry operations.

The following table indicates the ways in which you can retrieve each log
type.

Table 9 Log Retrieval
Methods

Each log records information such as time of the event, error codes, and
context information. The key fields are the time stamp (in order to
correlate the event with a possible application interruption), and the error
type for which the event was logged.

Log Type http Front Panel

Soft Yes Yes

Update Yes Yes

Shadow Yes No

Boot Yes No

Hard Yes Yes

Chapter 5 Troubleshooting

Autoloader Troubleshooting

Quantum SuperLoader 3A Series User’s Guide 60

Retrieving the Hard Log 5

Partial information from the Hard Log can be retrieved from the front
panel. The front panel displays only the most important information.

You can retrieve complete

Hard Log information through On-board

Remote Management.

Whenever the autoloader generates a

Hard Log, On-board Remote

Management automatically displays the log information. For front panel
retrieval, you must request the information.

By interpreting the information in this log, you can determine how to
troubleshoot errors.

To retrieve Hard log information from the front panel:

5

1 From the front panel LCD, scroll to Diagnostics, and then press Enter.

The

Diagnostics submenu displays.

2 From the

Diagnostics submenu, scroll to Error Logs, and then press

Enter. The Error Log submenu displays.

3 From the

Error Logs submenu, scroll to Hard, and then press Enter.

The log information displays.

To retrieve Hard log information from On-board Remote
Management:

5

1 From any screen, click the Diagnostics heading. The Diagnostics

screen displays.

2 Click

View Logs.

3 If you want to save logs to your hard drive, click

Save Logs. If you

save a log to a file, you must select a destination folder within 60
seconds.

Chapter 5 Troubleshooting

Autoloader Troubleshooting

Quantum SuperLoader 3A Series User’s Guide 61

Hard Log Example 5

The first line of the Hard Log shows the number of entries, queue size, and
defines the queue wrap and erase parameters.

The first line of each

Hard Log event contains the information you are

looking for. The highest number entry, shown at the bottom of the queue,
contains the most recent event.

You are interested primarily in the time stamp and error fields. Context
information followed by the 12 double-words are for engineering use
only and cannot be interpreted without firmware source code.

**** Hard Log ****
Block 1, 004/016 entries @ 64 bytes each, wrap @ 004, erase @ 008
0000: 2001-Jun-27, 17:24:06.001, Error: 002f0222, Context: 4802/00000000
65460621:00610004:ffffffff:ffffffff
ff741e03:0075ff63:0566063f:007f0000
ffffffff:ffffffff:ffffffff:ffffffff
0001: 2001-Jun-27, 17:24:08.036, Error: c02f0223, Context: 4802/00000000
00000000:00000000:00000000:00000000
00000000:00000000:00000000:00000000
00000000:00000000:00000000:00000000
0002: 2001-Jun-27, 17:38:19.777, Error: 002f0222, Context: 4802/00000000
65460621:00610004:ffffffff:ffffffff
ff741e03:0075ff63:0566063f:007f0000
ffffffff:ffffffff:ffffffff:ffffffff
0003: 2001-Jun-27, 17:38:21.812, Error: c02f0223, Context: 4802/00000000
00000000:00000000:00000000:00000000
00000000:00000000:00000000:00000000
00000000:00000000:00000000:00000000

Time Stamp 5

The time the event occurred. This field helps correlate the event with a
possible application interruption.

If the unit is unable to acquire the correct time/date from the SNTP time
server or the front panel, the time stamp contains values indicating the
power cycle number and the time an entry was written relative to that
power cycle, listed as Power On Hours (POH).

Note: The unit has no internal real-time clock and requires you to set

the time of day from the front panel or the network interface
(SNTP).

Chapter 5 Troubleshooting

Autoloader Troubleshooting

Quantum SuperLoader 3A Series User’s Guide 62

Error 5

The error fields are defined as follows:

Recovery Action

5

Recovery Action defines what the autoloader will do based on the event
that occurred.

•If the value is 0, the autoloader continues operations. These events are
typically soft recoverable events or events that are just recording an
action for when the development team is working on enhancements.

•If the value is nonzero, the autoloader must reboot in order to recover
from the event. The reboot happens automatically.

Task ID

5

Task ID defines what firmware task was being performed at the time of

the event.

Bits 31, 30

Bits
29-28

Bits
27-24

Bits
23-20

Bits
19-16

Bits
15-12

Bits
11-8

Bits
7-4

Bits
3-0

Recovery Action Task ID Error Type Context Information

Task ID Description

00 System Timer

01 Loader Manager

02 Picker

03 Magazine Left

04 Magazine Right

05 Magazine Up Left

06 Magazine Up Right

07 Drive Manager

Chapter 5 Troubleshooting

Autoloader Troubleshooting

Quantum SuperLoader 3A Series User’s Guide 63

Error Type 5

Error Type defines the type of error and the action to which the event is

related. This field helps identify what caused the event to occur.

Table 10 Error Code Listing
and Suggested Actions

08 Bar Code Reader

09 Front Panel

0A IP

0B Diagnostic

0C Error

0D Code Update

0E ADI

0F Drive Manager Timer

11 HTTP

12 SNTP

20 Idle

3E Watch Dog Timer

3F Un-handle Interrupt

Error Description Suggested Actions

00–25 General Software flags • Check for a

Hard Error log. If an error displays in the

Hard Error log, power cycle the autoloader and run

the

Loader—Health Check test.

•Check www.quantum.com

for firmware updates.

• If all previous steps fail, contact customer support.

Task ID Description

Chapter 5 Troubleshooting

Autoloader Troubleshooting

Quantum SuperLoader 3A Series User’s Guide 64

26 Message Send ID error • Power cycle the autoloader.

• If the previous step fails, contact customer support.

27 Message Bad • Check the SCSI bus cables and terminators.

• Check the host adapter.

• If all previous steps fail, contact customer support.

28 Message parameter Bad • Check the host device driver.

• Check the host application.

• Check the SCSI bus cables and terminators.

• Check the host adapter.

• Power cycle the autoloader. Repeat checks after
power cycle.

• If all previous steps fail, contact customer support.

29 Invalid Element • Check the host device driver.

• Check the host application.

• Power cycle the autoloader. Repeat checks after
power cycle.

• If all previous steps fail, contact customer support.

2A Invalid Element Status • Check the host device driver.

• Check the host application.

• Power cycle the autoloader. Repeat checks after
power cycle.

• If all previous steps fail, contact customer support.

2B–2F Firmware tables and stacks

invalid

•Check for a

Hard Error log. If an error displays in the

Hard Error log, power cycle the autoloader and run

the

Loader—Health Check test.

•Check www.quantum.com

for firmware updates.

Error Description Suggested Actions

Chapter 5 Troubleshooting

Autoloader Troubleshooting

Quantum SuperLoader 3A Series User’s Guide 65

30 POST Failure • Verify that the magazines are fully seated.

• Power cycle.

• If all previous steps fail, contact customer support.

31–38 System Monitoring type

events

•Check for a

Hard Error log. If an error displays in the

Hard Error log, power cycle the autoloader and run

the

Loader—Health Check test.

•Check www.quantum.com

for firmware updates.

• If all previous steps fail, contact customer support.

3A Drive Error • Check the

Drive Log Sense for drive errors. If the

drive is still logging errors, contact customer support.

• If the drive is logging tray a different piece of media.

• If the drive fails with two different pieces of media,
contact customer support.

3B Drive Hardware Err

3C Drive Needs Cleaning

3D Drive Error • Check the

Drive Log Sense for drive errors. If the

drive is still logging errors, contact customer support.

• If the drive is logging tray a different piece of media.

• If the drive fails with two different pieces of media,
contact customer support.

3E Load Error • Verify that the cartridge does not have labels or other

matter anywhere on the cartridge except where labels
are expected to be placed.

• Try to load a different piece of media.

• If multiple pieces of media fail, contact customer
support.

Error Description Suggested Actions

Chapter 5 Troubleshooting

Autoloader Troubleshooting

Quantum SuperLoader 3A Series User’s Guide 66

3F Unload Error • Verify that the cartridge does not have labels or other

matter anywhere on the cartridge except where labels
are expected to be placed.

• Try to load a different piece of media.

• If multiple pieces of media fail, contact customer
support.

49 Offline • No action required.

4A Door Locked • No action required.

4B Open Front • Install the magazine or magazine blank.

• Replace the magazine or magazine blank (try a
second one if possible).

• If all previous steps fail, contact customer support.

4C Over Temp • Verify that the temperature of the autoloader inlet air

is within specifications.

• Clear debris from any opening of the autoloader,
both in front and in the back.

• Verify that both fans are working. If fans are bad,
contact customer support.

60–69 Internal communications

events

• Power cycle.

• If the previous step fails, contact customer support.

A0–A4 Picker Servo Errors • Run the

Loader–Health Check test.

• If repeated events display in the

Hard Error log,

power cycle the autoloader. Repeat test after power
cycle.

• If all previous steps fail, contact customer support.

Error Description Suggested Actions

Chapter 5 Troubleshooting

Autoloader Troubleshooting

Quantum SuperLoader 3A Series User’s Guide 67

A5 Source Element Empty • Verify that the expected source really does have a

cartridge.

•Run the

Loader–Health Check test.

•If the source is a magazine, replace the cartridge in
that slow with a different cartridge and try again. If
error continues, replace the magazine.

• If source is the tape drive, verify the tape drive has a
cartridge and it was ejected.

• Power cycle the autoloader.

• If the error continues, contact customer support.

A6 Source Magazine Missing • Verify that the magazine is installed correctly into the

autoloader.

• Remove and reinsert the magazine again.

• Try a second magazine, if possible.

• Power cycle the autoloader.

• If the error continues, contact customer support.

A7 Mailslot full • Verify that the magazine is installed correctly in the

autoloader.

• Remove and reinsert the magazine again.

• Try a second magazine, if possible.

• Power cycle the autoloader.

• If all previous steps fail, contact customer support.

Error Description Suggested Actions

Chapter 5 Troubleshooting

Autoloader Troubleshooting

Quantum SuperLoader 3A Series User’s Guide 68

A8 Destination Element Full • Verify the expected destination really does not have a

cartridge.

•Run the

Loader—Health Check test.

• If destination is a magazine, install and remove a
cartridge from the selected slot and try again. If error
continues, replace the magazine.

• If destination is the tape drive, verify the tape drive
does not have a cartridge.

• Power cycle the autoloader.

• If error continues, contact customer support.

• If the cartridge is in the mailslot opening, remove it.

• Verify that the mailslot is fully closed.

• Verify that there is no debris in the mailslot opening.

A9 Picker Full • Look in the front of the autoloader and confirm that

the picker is full.

•Run the

Loader—Health Check test.

• If all previous steps fail, contact customer support.

AA Picker Cartridge Sensor Error • Look in the front of the autoloader and confirm the

picker is full.

•Run the

Loader—Health Check test.

• If all previous steps fail, contact customer support.

AB Drive Path Sensor Error • Run the

Loader—Health Check test.

• Power cycle the autoloader.

• If all previous steps fail, contact customer support.

AC Mail Slot Door Sensor Error • Insert a cartridge into the autoloader via the mailslot.

• Power cycle the autoloader.

• If all previous steps fail, contact customer support.

Error Description Suggested Actions

Chapter 5 Troubleshooting

Autoloader Troubleshooting

Quantum SuperLoader 3A Series User’s Guide 69

AD Mail Slot Solenoid Error • Insert a cartridge into the autoloader via the mailslot.

• Power cycle the autoloader.

• If all previous steps fail, contact customer support.

AE Unknown Servo Error • Run the

Loader—Health Check test.

• If the previous step fails, contact customer support.

AF Error Log Information Event • No action required.

B0–BF Error Events related to the

picker not rotating or
translating properly

•Run the

Loader—Health Check test.

• Power cycle the autoloader.

• If all previous steps fail, contact customer support.

C0 Unknown Motor Error • Run the

Loader—Health Check test.

• Power cycle the autoloader.

• If all previous steps fail, contact customer support.

D0 Magazine Solenoid Bad • Check the

Task ID in the Hard Error log to determine if

the problem is the right or the left magazine.

• Remove and reinsert the magazine. Verify that the
magazine slides freely, and clicks and locks into
place.

• Power cycle the autoloader.

• Try a different magazine.

• If all previous steps fail, contact customer support.

D1 Magazine Present Sensor Bad • Check the

Task ID in the Hard Error log to determine if

the problem is the right or the left magazine.

• Remove and reinsert the magazine.

• Power cycle the autoloader.

• Make sure that the sensor is not blocked by debris.

• If all previous steps fail, contact customer support.

Error Description Suggested Actions

Chapter 5 Troubleshooting

Autoloader Troubleshooting

Quantum SuperLoader 3A Series User’s Guide 70

D2–D4 Position Sensor Bad • Check the Task I D in the Hard Error log to determine if

the problem is the right or the left magazine.

• Remove and reinsert the magazine.

• Try a different magazine, if possible.

• Power cycle the autoloader.

• If all previous steps fail, contact customer support.

D5–DE Cartridge flags located on the

magazine may be bad or the
sensor to detect the flags may
have a problem.

•Check the

Task ID in the Hard Error log to determine if

the problem is the right or the left magazine.

• Remove and reinsert the magazine.

• Try a different magazine, if possible.

• Make sure that the sensor is not blocked by debris.

• Power cycle the autoloader.

• If all previous steps fail, contact customer support

DF Jammed Cartridge • Check the

Task ID in the Hard Error log to determine if

the problem is the right or the left magazine.

• Power cycle the autoloader.

• If all previous steps fail, contact customer support

Error Description Suggested Actions

Chapter 5 Troubleshooting

Power-on Self Test (POST)

Quantum SuperLoader 3A Series User’s Guide 71

Power-on Self Test (POST)

This section describes the POST and its various tests and also explains
how to perform diagnostic tests from the front panel and from the On­board Remote Management interface.

The Power-on Self Test (POST) and diagnostic tests are helpful tools for
testing the autoloader’s functionality and for troubleshooting errors.

With the results from the POST and diagnostic tests, you can determine
how well the autoloader is working and locate any problems

Every time you turn on the autoloader, the POST checks all of the
autoloader’s basic components. If you experience problems with the
autoloader, the POST is a good method to determine if any major parts
are malfunctioning.

.

The autoloader recognizes when the drive or autoloader is executing host
commands and will respond appropriately to prevent application
failures. A diagnostic command issued between host application
commands may not be recognized appropriately, resulting in a failed
application.

Table 11 POST Descriptions

Note: Use of the Diagnostic Commands from the On-board Remote

Management interface should not be issued while the
autoloader is being used by host applications. Only use the

Diagnostics Commands when the autoloader is known to be

idle and unavailable to host backup/restore applications.

POST Test Description

MICROP Tests the microprocessor’s general-purpose registers

IRAM Tests the microprocessor’s internal RAM

Addr Lines Bit walks the SRAM address lines

SRAM Tests the 512k SRAM

Chapter 5 Troubleshooting

Power-on Self Test (POST)

Quantum SuperLoader 3A Series User’s Guide 72

Performing a POST 5

If you experience errors while operating your autoloader, you may need
to reboot the autoloader to perform a POST.

To reboot the SuperLoader 3A Series:

1 Hold down the power button until the

System Shutdown Please

Wait...

message displays.

2 Release the power button. The autoloader turns off.

3 Press the power button again to turn the autoloader on. POST runs

automatically.

Interpreting the POST
Results 5

While the POST is running, a progress indicator showing the name of the
test displays on the front panel. If the autoloader is working properly, the
message

System Ready and the current configuration display after the

POST completes successfully.

If the autoloader is not working properly, error messages display on the
front panel (see Autoloader Troubleshooting

on page 58).

Code Chksum Verifies the Flash image checksum

EERom Checks the EERom area and verifies the checksums

PLL Clock Tests that the microprocessor’s PLL is synchronized correctly

LCD Verifies that the LCD is present and working correctly

Ethernet Configures and verifies communication with the Ethernet chip

Barcode Verifies that the bar code reader is present and performs a hardware

handshake

Temperature Sense Pass/Fails the MDM and configures the AHIM temperature sensors

MDM Verifies that the MDM is present and checks the sensors

Fan Verifies that the fan is operating correctly

POST Test Description

Chapter 5 Troubleshooting

Diagnostic Tests from the Front Panel

Quantum SuperLoader 3A Series User’s Guide 73

Diagnostic Tests from the Front Panel

Diagnostic tests allow you to calibrate parts of the autoloader, check the
condition of parts, or test the autoloader’s functionality. From the front
panel, you can perform all of the diagnostic tests. Because certain tests
require you to manually insert a cartridge, you can perform only some of
the diagnostic tests using On-board Remote Management (see On-board

Remote Management Diagnostic Tests).

Setting the Security 5

When you enable the security function, the diagnostic tests are password
protected to ensure data integrity. To access any of the diagnostic tests,
you must first enter an

Administrator password. If you do not enter the

password, you will be prompted to enter the password when you
attempt to perform a diagnostic test.

To enter an

Administrator password:

1 From any menu, click the

Commands heading. The Commands screen

displays.

2 On the

Command submenu, scroll to Enter Password, and then press

Enter.

3 On the

Enter Password submenu, scroll to Administrator, and then

press

Enter.

The

Login screen displays with a row of asterisks. A text box displays

above the first asterisk.

4 In the text box, scroll to the first number of the password, and then

press

Enter. The text box above the asterisk disappears and another

text box displays above the next asterisk.

5 Repeat step 4

to enter the remaining numbers of your password.

Note: On-board Remote Management allows you to request all

diagnostic tests, but any tests that require a cartridge to be
inserted will time-out unless someone manually inserts the
cartridge at the appropriate time.

Note: Press

Escape to backspace to a previous text box, if

necessary.

Chapter 5 Troubleshooting

Diagnostic Tests from the Front Panel

Quantum SuperLoader 3A Series User’s Guide 74

When you have finished entering your password, Submit Password
displays on the LCD below the asterisks.

6 Press

Enter to submit your password. The display returns to the Enter

Password

submenu.

Stopping a Diagnostic
Test 5

At times you may need to stop a diagnostic test while it is in progress.
Certain diagnostic tests even require you to stop them or they run
continuously. To stop a diagnostic test while it is running, use the

Halt

Test

function. When you select Halt Test, any picker or magazine

functions complete, and then the diagnostic test is stopped.

To perform a

Halt Test from the front panel:

1 While the diagnostic test you wish to stop is running, press

Escape.

The

Diagnostics submenu displays.

2 On the submenu, scroll to

Halt Test, and then press Enter. User Abort

displays.

3 Press

Enter to return to the Diagnostics submenu. Refer to On-board

Remote Management for any test results.

To perform a

Halt Test from On-board Remote Management:

1 Select

Halt Test from the Diagnostics drop-down menu, and click Stop

Test

.

2 Select

View Status to see the results of the command. Test Stopped

displays along with any test results.

Front Panel Diagnostic
Tests 5

You can perform the following diagnostic tests using the front panel:

•Halt Test

•Loader—Self Test

•Loader—Health Check

•Loader—Picker Test

• Loader—Magazine Test

• Loader—Inventory Test

• Sales Demo (performs a Random Access Load/Unload sequence)

• RALU Logs (displays the results from the previously run Sales
Demo)

Chapter 5 Troubleshooting

Diagnostic Tests from the Front Panel

Quantum SuperLoader 3A Series User’s Guide 75

To perform any of the front panel diagnostic tests:

1 From the main menu, scroll to

Diagnostics and press Enter.

2 Scroll to the test that you want to run and press Enter.

If you are already logged in as

Administrator, the test begins

executing immediately. The message

Running Test displays while the

test is running.

The

Loader—Health Check test displays an ongoing progress

indicator while executing. When the test completes, either the
message

Test Successful displays or the message Test Failed and an

error code displays. Proceed to step 4

.

3 If you are not logged in, you will be asked to enter the

Administrator

password. Do the following:

a From the front panel, enter the

Administrator password by using

the

Up and Down scroll arrows to select each digit, and then press

Enter to move to the next digit. To move to the previous digit,

press

Escape. When you have entered the entire six digit

password, you will be asked to press

Enter one more time to

submit the password. If the password is incorrect, you will be
asked to re-enter it using the same procedure. Otherwise, you
will be returned to the

Diagnostics menu. Press Enter to run the

desired test.

Running Test displays while the test is in progress. To stop the

test prematurely, see Stopping a Diagnostic Test

.

b The

Loader—Health Check test displays an ongoing progress

indicator while executing. When the test completes, either the
message

Test Successful displays or the message Test Failed and

an error code display.

4 If the test is successful, press

Enter to return to the Diagnostics test

menu. For detailed results of a test, use On-board Remote
Management to retrieve the diagnostic test status (see Diagnostics

Using On-board Remote Management).

Chapter 5 Troubleshooting

On-board Remote Management Diagnostic Tests

Quantum SuperLoader 3A Series User’s Guide 76

On-board Remote Management Diagnostic Tests

You can perform the following diagnostic tests from On-board Remote
Management:

•Halt Test

•Loader—Self Test

•Loader—Health Check

•Loader—Picker Test

• Loader—Magazine Test

• Loader—Inventory Test

Diagnostics Using On­board Remote
Management 5

Many tests can be run using On-board Remote Management. To perform
On-board Remote Management diagnostic tests:

1 Open a web browser and connect to the autoloader. The On-board

Remote Management main menu displays.

2 Click the

Diagnostics heading. A login window displays.

3 Type an

Administrator user name and a password, and then click

Enter. The Diagnostics submenu displays.

4 Select the test you wish to perform from the Diagnostics drop-down

menu, and then click

Start Test.

The selected diagnostic test runs. While the test is running, you can
view the status of the test. To view the status from the

View

Diagnostic Test Progress

, click View Status.

Note: On-board Remote Management allows you to request all

diagnostic tests, but any tests that require a cartridge to be
inserted will time-out unless someone manually inserts the
cartridge at the appropriate time.

Chapter 5 Troubleshooting

Returning the Autoloader for Service

Quantum SuperLoader 3A Series User’s Guide 77

Returning the Autoloader for Service

If you need to return the autoloader to the factory for service, first verify
which customer replaceable unit (CRU) that you need to return and
return only that CRU, not the entire autoloader.

Once you determine the CRU to replace, contact customer support to
obtain return authorization (RA) and shipping information. When you
have the RA number, use the following procedure.

Preparing the Autoloader
for Shipment 5

If you must return the complete autoloader for service, use these steps to
prepare the autoloader for shipment.

1 Remove all cartridges from the unit.

2 Power off the autoloader via the front panel.

3 Remove the power and Ethernet cables from the autoloader.

Removing the Autoloader
from a Rack 5

To remove the autoloader from a rack:

1 Loosen the four screws that connect the two support brackets to the

two autoloader brackets.

2 Loosen the four screws on the front of the autoloader that attach the

two front tabs (support brackets) to the front rails. Do not remove the
screws completely at this time.

3 Remove the four screws at the back of the autoloader that connect the

support brackets (two screws per bracket) to the autoloader brackets.

4 While supporting the front of the autoloader, remove the four front

screws.

Note: Do not ship these items if you are returning the autoloader

to the factory.

Caution: Injury may occur if the unit is not supported when

you remove the front screws. The screws are holding
up the front of the unit.

Chapter 5 Troubleshooting

Returning the Autoloader for Service

Quantum SuperLoader 3A Series User’s Guide 78

5 Using two people, or an appropriately rated mechanical lift, remove

the autoloader from the rack by sliding the autoloader out and
supporting it from the bottom. The person handling the back of the
unit must depress the locking tab on the support bracket while
sliding the unit forward.

6 Loosen the four screws and remove the autoloader brackets from the

back of the autoloader.

7 Place the autoloader into the original packaging box. If you no longer

have the original packaging, contact your service representative to
purchase the packaging kit.

Packing the Autoloader 5

Use the original packing material to pack the autoloader: the shipping
container, two foam insert packing pieces, the accessory kit box (or the
filler tube if your autoloader did not come with an accessory kit box), and
the antistatic bag. You will also need packing tape.

1 Place the antistatic bag over the autoloader.

2 Place one of the foam endcaps onto one side of the autoloader. Place

the second foam insert onto the other side of the autoloader and
make sure the pieces fit snugly onto the autoloader.

3 Place the autoloader down into the shipping box and push the back

of the autoloader towards the back end of the box.

4 Insert the empty accessory kit box (or filler tube) into the shipping

box at the front end of the autoloader in the space between the
autoloader foam inserts and the shipping container.

5 Place any necessary paperwork on top of the autoloader inside the

box.

6 Close and seal the box.

7 Place the shipping label on the box.

8 Ship the box.

Note: One end of the foam insert has a curved piece. This end of

the foam insert is designed to fit the front of the
autoloader.

Quantum SuperLoader 3A Series User’s Guide 79

Appendix A

ASpecifications

This appendix provides specifications for the SuperLoader 3A Series
autoloader equipped with an A-Series tape drive.

• SuperLoader 3A Series Autoloader

• A-Series SDLT 600A Tape Drive

• A-Series LTO-3A Tape Drive

Appendix A Specifications

SuperLoader 3A Series Autoloader

Quantum SuperLoader 3A Series User’s Guide 80

SuperLoader 3A Series Autoloader

Physical Specifications 1

Performance
Specifications 1

Rack Mount

Height 8.9 cm (3.5 in.)

Width 45 cm (17.7 in.)

Length 75.46 cm (29.71 in.)

Package Weight
(without media)

22.7 kg (50 lb.)

Footprint 0.32 square meters (3.4 square feet)

Drive Type 1 Quantum A-Series tape drive

MCBF 400,000 cycles

Typical cycle time < 40 seconds. One cycle consists of moving a cartridge from the

tape drive to a magazine slot, selecting another magazine slot,
and then moving the cartridge back to the tape drive. It does
not include the time that the tape drive takes to unload or
load/calibrate.

Appendix A Specifications

SuperLoader 3A Series Autoloader

Quantum SuperLoader 3A Series User’s Guide 81

Environmental
Specifications 1

Temperature Range (Dry Bulb)

Operating +10º to +35ºC

Nonoperating - 40ºC to +65ºC

Temperature Variation

Operating 10ºC per hour

Nonoperating 20ºC per hour

Humidity

Operating 20% to 80% noncondensing

Nonoperating 10% to 90% noncondensing

Gradient 10% per hour without condensation

Wet Bulb

Operating 26ºC max

Nonoperating 29ºC max

Altitude

Operating -153 m to 3048 m

Nonoperating -153 m to 12192 m

Appendix A Specifications

SuperLoader 3A Series Autoloader

Quantum SuperLoader 3A Series User’s Guide 82

Power Specifications 1

Vibration Specifications 1

Shock Specifications 1

Line voltage 60 Hz system: 90–265 VAC;

50 Hz system: 90–265 VAC

Maximum power 160W

Line frequency 47–63 Hz

AC Input current

60 Hz system: 4.0 A (RMS) for 115 VAC
50 Hz system: 2.0 A (RMS) for 230 VAC

Operating

Swept Sine Vibration 5–500 Hz, 0.25 G, 0.254 mm (0.01 in.) to smooth crossover,

1 8ve/min, (X, Y, Z) axes

Random Vibration 0.25 Grms, 5–500 Hz (X, Y, Z) axes

Non-Operating

Swept Sine Vibration 5–500 Hz, 0.75 G, 0.52 mm (0.02 in.) to smooth crossover,

1 8ve/min, (X, Y, Z) axes

Random Vibration 1.06 Grms, 5–500 Hz (X, Y, Z) axes

Operating 3 G, 5 ms half-sine, 3 pulses (+/-) per axis, X, Y, Z

Non-Operating 20 G, 8 ms half-sine, 3 shocks (+/-) per axis, X, Y, Z

Appendix A Specifications

A-Series SDLT 600A Tape Drive

Quantum SuperLoader 3A Series User’s Guide 83

A-Series SDLT 600A Tape Drive

Drive Specifications 1

Media Capacity 1

Media Specifications 1

Description Quantum SDLT 600A

Read/write transfer rate: maximum sustained
(SDLT II media)

Noncompressed mode: 129.6 GB/hr
Compressed (2:1 typical): 259.2 GB/hr

Burst transfer rate 160 MB/s

Average access time 79 seconds (from BOT)

Loading time to BOT (for previously written
tape)

40 seconds (maximum)

Unloading time from BOT 20 seconds (maximum)

Interface type Gigabit Ethernet (GigE)

Media Type Capacity

SDLT II storage capacity 4.7 TB (noncompressed) with 16 cartridges

9.4 TB (2:1 typical compression) with 16 cartridges

Characteristic SDLT II

SDLT II formatted capacity 300 GB (noncompressed)

600 GB (2:1 typical compression)

Basic description Advanced metal particle

Appendix A Specifications

A-Series SDLT 600A Tape Drive

Quantum SuperLoader 3A Series User’s Guide 84

Tape length 630 m (2,066 ft.)

Cartridge dimensions 105.6 x 105.3 x 25.4 mm

(4.16 x 4.15 x 1.0 in)

Read compatibility SDLT I, SDLT II

Shelf life > 30 years with < 10% loss in demagnetization @

20°C
40% RH (noncondensing)

Cartridge life 1,000,000 passes (any point on the tape passing the

recording head in either direction)

SDLT Cleaning cartridge life 15 uses

Characteristic SDLT II

Appendix A Specifications

A-Series LTO-3A Tape Drive

Quantum SuperLoader 3A Series User’s Guide 85

A-Series LTO-3A Tape Drive

Drive Specifications 1

Media Capacity 1

Description Quantum LTO-3A

Read/write transfer rate: maximum
sustained (LTO Ultrium 3 media)

Noncompressed mode: 68 MB/s
Compressed (2:1 typical): 136 MB/s

Burst transfer rate 160 MB/s (maximum, native)

Average access time 58 seconds (from BOT)

Loading time to BOT (for previously written
tape)

75 seconds (maximum)

Unloading time from BOT 30 seconds (maximum)

Interface type Gigabit Ethernet (GigE)

Media Type Capacity

LTO Ultrium 3 storage capacity 6.4 TB with 16 cartridges

12.8 TB (2:1 typical compression) with 16 cartridges

Appendix A Specifications

A-Series LTO-3A Tape Drive

Quantum SuperLoader 3A Series User’s Guide 86

Media Specifications 1

Characteristic LTO Ultrium 3

LTO Ultrium 3 formatted capacity 400 GB (noncompressed)

800 GB (2:1 typical compression)

Basic description Pre-formatted (servo written) metal particle

Tape length 680 m (2230.9 ft.)

Cartridge dimensions 102 x 105.4 x 21.5 mm

(4 x 4.15 x .85 in)

Read compatibility LTO Ultrium 1, LTO Ultrium 2, LTO Ultrium 3

Write compatibility LTO Ultrium 2, LTO Ultrium 3

Shelf life > 30 years with < 10% loss in demagnetization @ 20°C

40% RH (noncondensing)

Cartridge life 1,000,000 passes (any point on the tape passing the

recording head in either direction)

LTO Universal Cleaning cartridge life 20 uses