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Quantum SuperLoader 3:
Lodged Tape Removal
Instructions
Introduction 3
Troubleshooting 3
Manual Intervention Instructions 6
Manual Magazine Ejection .......................................................................................6
*6-66736-01*
Document 6-66736-01 Rev A, June 2009 1
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Quantum SuperLoader 3: Lodged Tape Removal Instructions
Document 6-66736-01 Rev A
June 2009
Made in the USA.
Quantum Corporation provides this publication “as is” without warranty of any kind, either express or implied, including but not limited to
the implied warranties of merchantability or fitness for a particular purpose. Quantum Corporation may revise this publication from time to
time without notice.
COPYRIGHT STATEMENT
© Copyright 2009 by Quantum Corporation. All rights reserved.
Your right to copy this document is limited by copyright law. Making copies or adaptations without prior written authorization of Quantum
Corporation is prohibited by law and constitutes a punishable violation of the law.
TRADEMARK STATEMENT
Capacity on Demand (CoD), Crosslink Mechanism, DLT, DLTSage, DLTtape, Super DLTtape, Performance on Demand, (PoD), PRISM,
PRISM Storage Architecture logo, SiteCare, StackLink, StorageCare, SuperLoader, and ValueLoader are all trademarks of Quantum
Corporation. Quantum, the Quantum logo, and the DLTtape logo are all registered trademarks of Quantum Corporation.
Other trademarks may be mentioned herein which belong to other companies.
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Quantum SuplerLoader 3: Lodged Tape Removal Instructions
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Introduction 0
In most cases, if the tape cartridge becomes lodged within the SuperLoader 3,
it can be removed by power cycling the autoloader (see Initial
Troubleshooting Procedure Steps outlined below).
Troubleshooting 0
Use the following steps when troubleshooting a lodged tape in a SuperLoader
3:
1 Power cycle the unit using the power switch located at the rear of the
system. Wait at least 10 seconds after power down before powering up to
the unit.
Figure 1 OCP, Initializing
The Operator Control Panel (OCP) on the front of the unit will display the
following status (see figure 1
While the system is running this sequence, several clicking sounds will be
heard while the system attempts to rotate the Turntable mechanism.
Commands can not be entered through the OCP until this Initialization
completes. This process can take up to 10 minutes.
The system will attempt to adjust and move the stuck tape. After a period of
time the noise should stop and the OCP will display the following (see
figure 2
).
).
Introduction 3
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Quantum SuplerLoader 3: Lodged Tape Removal Instructions
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Figure 2 OCP, Unknown
Error
2 Press the Escape button on the Front Panel and the OCP will display the
following (see figure 3
Figure 3 OCP, System
Error Type (AE)
).
An unknown tape location at this point would preclude entering a Move
command through the OCP.
3 Power cycle the unit using the power switch located at the rear of the
system for a second time. Wait at least 10 seconds after power down
before powering up to the unit.
The OCP displays the following status (see figure 4
4 Troubleshooting
).
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Figure 4 OCP, Initializing
Quantum SuplerLoader 3: Lodged Tape Removal Instructions
Document 6-66736-01 Rev A
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With the earlier adjustment movement of the tape, the Turntable may or
may not rotate freely. Next, the system will attempt to rotate the
Magazine. This process can take up to 10 minutes.
Figure 5 OCP, System
Ready
If successful, the OCP will display the following (see figure 5
).
The OCP can now be used to control movement of the tape and other
normal product operation.
In the event the system does not come ready, proceed as follows (see
Secondary Manual Intervention Steps outlined below).
Troubleshooting 5
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Quantum SuplerLoader 3: Lodged Tape Removal Instructions
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Manual Intervention Instructions 0
The following sections have been structured to perform the simplest to most
complex tape removal steps as needed to remove the stuck tape. This set of
operations will involve removal of magazine(s) and/or the magazine blank
with manual rotation of the picker possible.
1 Power down the system using the power switch located at the rear of the
system.
2 Inspect for tape location by opening the mail slot door by gently pulling
the bottom of the door towards the front of the unit. Determine where the
subject tape is located. The tape could be in the picker, the magazine,
stuck between the magazine and the picker, stuck between the picker and
the tape drive or in the tape drive.
3 If the unit contains a magazine blank (typically on the right side of the
unit) gently remove the blank by pulling on the handle.
4 Remove the magazine(s) left and/or right.
Manual Magazine Ejection
Figure 6 Manually Ejecting
the Magazine
To manually eject the magazine:
0
1 Slide a plastic card on the front inside edge of the magazine between the
magazine and the front panel (see figure 6
latch that must be pushed out of the way to manually eject the magazine
(see figure 7
millimeters) to release the magazine latch. After releasing the latch, use
the handle to remove the magazine.
). The card must be inserted approximately 3 inches (75
). At the bottom of the slot is a
6 Manual Intervention Instructions
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Figure 7 Inserting the Card to
Card Latch Cavity
Ribbon cable
Release the Latch (Right
Magazine Removed for Clarity)
Quantum SuplerLoader 3: Lodged Tape Removal Instructions
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Figure 8 Barcode Reader
Ribbon Cable
2 If a second magazine is present, insert the card into the slot on the
opposite side to release it (the magazine gear can only be engaged in one
magazine at a time).
The left and right magazine cavities should now be empty.
If the card will not go in past 1 ½ inches, the magazine gear is probably
blocking access to the latch. The gear can be moved out of the magazine
by rotating the picker (can be viewed through the empty cavity).
Caution: When rotating the picker manually, be careful not to tear
or disconnect the flex circuit ribbon cable of the bar code
reader (see figure 8
and figure 9)
Manual Intervention Instructions 7
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Quantum SuplerLoader 3: Lodged Tape Removal Instructions
Drive gear
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June 2009
Figure 9 Right Magazine,
Magazine/Blank Removed
3 Using a flashlight (or similar light source), inspect the picker viewed
through the cavity (see figure 9
inspection. If the tape is in the picker, the picker can be rotated using your
hand.
). Determine if a tape can be seen via
Figure 10 Right Magazine,
Drive Gear
4 Rotate the picker in clock-wise (viewed from the top of the unit) direction
to disengage the left magazine drive gears or rotate the picker in the
counter clock-wise direction to disengage the right magazine drive gears
(see figure 10
). A rotation of 90 degrees could be required to disengage
the gear.
5 Attempt to push/pull the tape out if possible. Several push/pull attempts
and picker rotations may be required to remove the tape.
8 Manual Intervention Instructions
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If the tape is successfully removed, reinstall the magazine or magazines
into the unit and power up the unit. Normal operation of the unit should
occur.
The SuperLoader 3 Lodged Tape Removal procedure was written where
the primary concern has been to obtain the end user tape for retention at
the user site. If successful removal of the tape has not occurred and the
tape does not contain sensitive data, it is best to return the unit for
service.
Manual Intervention Instructions 9
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