Quantum StorNext QD6000, StorNext QD7000 Replacing Manual

Replacing a Drive

StorNext QD6000/QD7000 Expansion Unit

6-68480-01 Rev A

*6-68480-01 Rev A

StorNext QD6000/QD7000 Expansion Unit, Replacing a Drive, 6-68480-01 Rev A, July 2016, Product of USA.

©2016 All rights reserved. Quantum, the Quantum logo, DXi, Scalar and StorNext are registered trademarks of
Quantum Corporation and its affiliates in the United States and/or other countries. All other trademarks are the
property of their respective owners.

Replacing a Drive in Expansion Uni

ii

t

NOTE: The Lancaster firmware is used on the E5600, Titan RAID controller, only. Refer to the NetApp

to Quantum Naming Decoder section for additional information.

This section provides the following information:

• Intended audience

• Prerequisites

• NetApp to Quantum Naming Decoder

Intended audience

This guide is intended for storage customers and technicians.

About this guide

Prerequisites

Prerequisites for installing and using this product include knowledge of:

• Servers and computer networks

• Network administration

• Storage system installation and configuration

• Storage area network (SAN) management and direct attach storage (DAS)

• Fibre Channel (FC) and Ethernet protocols

About this guide iii

NetApp to Quantum Naming Decoder

Use Ta bl e 1 to correlate the NetApp product nomenclature to the equivalent Quantum-storage
naming conventions.

Ta b l e 1 Product Nomenclature

E-Series NetApp Product Quantum-Storage Description

Controller-Drive Tray Base System Quantum uses Base System when referring to a

drive tray with the RAID controllers.

Drive Tray Expansion Unit Quantum uses Expansion Unit when referring

to a drive tray with the environmental services
modules (ESMs).

E5600 (Code Name: Titan) RAID controller Four 16Gb/s FC SFP+ host ports

E5500 (Code Name: Soyuz) RAID controller Four 16Gb/s FC SFP+ host ports

E5400 (Code Name: Pikes Peak) RAID controller Four 8Gb/s FC SFP+ host ports

DE6600 (Code Name: Wembley) 4U 60-drive enclosure 60 3.5 inch disk drives

E5560 or E5660

(DE6600 4U drive enclosure with
E5500 or E5600 RAID controllers)

E5460

(DE6600 4U drive enclosure with
E5400 RAID controllers)

E5424

(DE5600 24-drive 2U drive
enclosure (Code Name: Camden)
with E5400 RAID controllers)

Quantum StorNext
QD7000

Quantum StorNext
QD6000

Quantum StorNext
QS2400

E5412

(DE1600 12-drive 2U drive
enclosure (Code Name: Ebbets)
with E5400 RAID controllers)

Replacing a Drive in Expansi

iv

Quantum StorNext
QS1200

on Unit

Replacing a Failed Drive in the E5612 or E5624 Controller-Drive
Tray

To access this product, go to the NetApp® Support Site at mysupport.netapp.com.

You can determine whether you have a failed drive in two ways:

1. The Recovery Guru directs you to replace a failed drive.

2. You locate the failed drive by checking the three amber Service Action Required LEDs in three locations: the
drive tray, the drive drawer, and the drive itself.

Install only drives that are specifically designed for your controller-drive tray and that have been specifically tested,
formatted, and qualified in the factory as replacement drives for your controller-drive tray.

ATTENTION Possible equipment damage – You must replace the drive within three minutes after removal to
prevent the possibility of overheating the equipment.

ATTENTION Possible loss of data access – Never insert drives into the controller-drive tray without first
confirming that the drive firmware level is compatible with the other drives. Inserting a drive with an incorrect
firmware level can cause loss of data access. For information about the supported drive firmware levels, contact
your Technical Support Representative.

ATTENTION Possible loss of data access – Magnetic fields can destroy all data on the drive and cause
irreparable damage to the drive circuitry. To avoid the loss of data access and damage to the drives, always keep
drives away from magnetic devices.

ATTENTION Possible hardware damage – To prevent electrostatic discharge damage to the tray, use proper
antistatic protection when handling tray components.

Replacing a Drive in the E5612 or E5624 Controller-Drive Tray

1. Gather support data about your storage array by using one of these methods:

Use the storage management software to collect and save a support bundle of your storage array. From the
Array Management Window toolbar, select Monitor > Health > Collect Support Data Manually. Then name
and specify a location on your system where you want to store the support bundle.

Use the command line interface (CLI) to run the save storageArray supportData command to gather
comprehensive support data about the storage array. For more information about this command, refer to
Command Line Interface and Script Commands Programming Guide.

NOTE Gathering support data can temporarily impact performance on your storage array

.

2. Did the Recovery Guru direct you to replace a failed drive?

Copyright 2014 NetApp Inc. All rights reserved.

Yes – Go to step 3.

98006-10

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98006- 11

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No – Run the Recovery Guru to identify the failed component, and then go to step 3.

3. Put on antistatic protection.

4. Unpack the drive.

a. Set the new drive on a flat, static-free surface near the controller-drive tray.

b. Save all packing materials in case you need to return the drive.

5. Check the Controller-Drive Tray Service Action Required LED to locate the failed drive (Figure 1 and Figure 1 on
the right front End Cap of the controller-drive tray).

Figure 1. End Cap on the E5612 Controller-Drive Tray

1. Controller-Drive Tray Service Action Required LED (Amber)

Figure 2. End Cap on the E5624 Controller-Drive Tray

1. Controller-Drive Tray Service Action Required LED (Amber)

If a fault is detected, the amber Drive Service Action Required LED is on. Before you can safely remove the
drive, the blue Drive Service Action Allowed LED must be on.

ATTENTION Potential damage to drives – Bumping a drive against another surface can damage the drive
mechanism or connectors.

2 - Replacing a Failed Drive in the E5612 or the E5624 Controller-Drive Tray

6. If a fault is detected, the amber Drive Service Action Required LED is on. Before you can safely remove the
drive, the blue Drive Service Action Allowed LED must be on.

Figure 3. Drive Status LEDs

1. Drive Service Action Allowed LED (Blue)

2. Drive Service Action Required LED (Amber)

3. Drive Power LED (Green)

7. Remove the failed drive from the controller-drive tray:

a. Pull the drive handle up (for a drive in the E5624 controller-drive tray) or to the left (for a drive in the E5612

controller-drive tray).

b. Use the drive handle to pull the drive out a few centimeters, and allow the drive to spin down.

c. Pull the drive completely out of the slot.

d. Put the drive on an antistatic, cushioned surface away from magnetic fields.

NOTE If you accidentally remove an active drive, wait at least 30 seconds, and then reinstall it. For the recovery
procedure, refer to the storage management software.

Installing a Drive in the E5612 or E5624 Controller-Drive Tray

1. To install the new drive, wait 30 seconds for the storage management software to recognize that the drive has
been removed.

a. Place the replacement drive on the slot guides, and slide the drive all the way into the slot.

Replacing a Failed Drive in the E5612 or the E5624 Controller-Drive Tray - 3

b. Push the drive handle to the right (E5612 controller-drive tray) or down (E5624 controller-drive tray) to lock

the drive securely in place.

Figure 4. Installing a Drive in the E5612 Controller-Drive Tray

1. Drive Handle

Figure 5. Installing a Drive in the E5624 Controller-Drive Tray

1. Drive Handle

NOTE Depending on your configuration, the controller might automatically reconstruct data to the new drive. If
the controller-drive tray uses hot spares, the controller might need to perform a complete reconstruction on the
hot spare before the controller copies the data to the replaced drive. This reconstruction process increases the
time that is required to complete this procedure.

2. Check the Drive Power LED and the Drive Service Action Required LED (LEDs on the Drive Drawer -- Front
View). Based upon the LED status, perform one of these actions:

The Drive Power LED is on, or the Drive Service Action Required LED is off – Go to step 5.

The Drive Power LED is off – The drive might not be installed correctly. Remove the drive, wait 30 seconds,

and then reinstall it. Go to step 3.

4 - Replacing a Failed Drive in the E5612 or the E5624 Controller-Drive Tray

The Drive Service Action Required LED is on – The new drive might be defective. Replace it with another
new drive. Go to step 3.

3. Did this action correct the problem?

Yes – Go to step 4.

No – If the problem has not been resolved, contact your Technical Support Representative.

4. Bring the new drive back online by using the storage management software:

a. In the Array Management Window, highlight the affected volume group and then select the menu option

Replace Drives.

b. Select the replaced drive that corresponds to the to the slot location or select an appropriate replacement

drive.

c. Click the Replace Drive button. When the drive reconstruction completes, the volume group is in an Optimal

state.

NOTE In cases where the drive is bypassed, reconstruction will not occur automatically. The drive will, however,
blink as the system recognizes the drive and the DACstore is read.

5. Using the LEDs and the storage management software, check the status of all of the trays in the storage array,
and confirm the drive replacement.

6. Does any component have a Needs Attention status?

Yes – Click the Recovery Guru toolbar button in the Array Management Window, and complete the recovery
procedure. If the problem has not been resolved, contact your Technical Support Representative.

No – Go to step 7.

7. Remove the antistatic protection.

8. Gather support data about your updated storage array by using one of these methods:

Use the storage management software to collect and save a support bundle of your storage array. From the
Array Management Window toolbar, select Monitor > Health > Collect Support Data Manually. Then name
and specify a location on your system where you want to store the support bundle.

Use the CLI to run the save storageArray supportData command to gather comprehensive support
data about the storage array. For more information about this command, refer to Command Line Interface and
Script Commands Programming Guide.

NOTE Gathering support data can temporarily impact performance on your storage array.

Trademark information

NetApp, the NetApp logo, Network Appliance, the Network Appliance logo, Akorri, ApplianceWatch, ASUP,
AutoSupport, BalancePoint, BalancePoint Predictor, Bycast, Campaign Express, ComplianceClock, Cryptainer,
CryptoShred, CyberSnap, Data Center Fitness, Data ONTAP, DataFabric, DataFort, Decru, Decru DataFort,
DenseStak, Engenio, Engenio logo, E-Stack, ExpressPod, FAServer, FastStak, FilerView, Flash Accel, Flash
Cache, Flash Pool, FlashRay, FlexCache, FlexClone, FlexPod, FlexScale, FlexShare, FlexSuite, FlexVol, FPolicy,
GetSuccessful, gFiler, Go further, faster, Imagine Virtually Anything, Lifetime Key Management, LockVault, Manage
ONTAP, Mars, MetroCluster, MultiStore, NearStore, NetCache, NOW (NetApp on the Web), Onaro, OnCommand,
ONTAPI, OpenKey, PerformanceStak, RAID-DP, ReplicatorX, SANscreen, SANshare, SANtricity, SecureAdmin,
SecureShare, Select, Service Builder, Shadow Tape, Simplicity, Simulate ONTAP, SnapCopy, Snap Creator,
SnapDirector, SnapDrive, SnapFilter, SnapIntegrator, SnapLock, SnapManager, SnapMigrator, SnapMirror,
SnapMover, SnapProtect, SnapRestore, Snapshot, SnapSuite, SnapValidator, SnapVault, StorageGRID, StoreVault,
the StoreVault logo, SyncMirror, Tech OnTap, The evolution of storage, Topio, VelocityStak, vFiler, VFM, Virtual File

Replacing a Failed Drive in the E5612 or the E5624 Controller-Drive Tray - 5

Manager, VPolicy, WAFL, Web Filer, and XBB are trademarks or registered trademarks of NetApp, Inc. in the United
States, other countries, or both.

IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of International Business Machines
Corporation in the United States, other countries, or both. A complete and current list of other IBM trademarks is
available on the web at http://www.ibm.com/legal/copytrade.shtml.

Apple is a registered trademark and QuickTime is a trademark of Apple, Inc. in the United States and/or other
countries. Microsoft is a registered trademark and Windows Media is a trademark of Microsoft Corporation in the
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are registered trademarks and RealMedia, RealProxy, and SureStream are trademarks of RealNetworks, Inc. in the
United States and/or other countries.

All other brands or products are trademarks or registered trademarks of their respective holders and should be
treated as such.

NetApp, Inc. is a licensee of the CompactFlash and CF Logo trademarks.

NetApp, Inc. NetCache is certified RealSystem compatible.

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6 - Replacing a Failed Drive in the E5612 or the E5624 Controller-Drive Tray