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TS-431KX
User Manual
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QNAP TS-431KX, TS-431X3 User Manual

TS-431KX
TS-431KX
TS-431X3
User Guide
Document Version: 2 22/05/2020
TS-431KX/TS-431X3 User Guide

Contents

1. Preface
2. Product Overview
About the TS-431KX.....................................................................................................................................4
About the TS-431X3..................................................................................................................................... 4
Hardware Specifications............................................................................................................................... 4
Components................................................................................................................................................. 6
Front Panel...............................................................................................................................................6
Rear Panel................................................................................................................................................7
System Board...........................................................................................................................................9
Drive Numbering.......................................................................................................................................9
Package Contents........................................................................................................................................ 9
Safety Information.......................................................................................................................................10
Installation Requirements............................................................................................................................11
Setting Up the NAS.....................................................................................................................................11
3. Installation and Configuration
Drive Installation.....................................................................................................................................13
Replacing Memory Modules...................................................................................................................20
Installing QTS Using Qfinder Pro........................................................................................................... 32
Installing QTS Using the Cloud Key....................................................................................................... 33
4. Basic Operations
5. Troubleshooting
Hot-swapping Failed Drives........................................................................................................................40
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 40
Recovering Unintentionally Removed Healthy Drives................................................................................ 41
Support and Other Resources.................................................................................................................... 41
6. Glossary
Cloud Key................................................................................................................................................... 42
myQNAPcloud Link.....................................................................................................................................42
myQNAPcloud............................................................................................................................................ 42
myQNAPcloud ID........................................................................................................................................42
Qfinder Pro................................................................................................................................................. 42
QTS.............................................................................................................................................................42
7. Notices
1
2
TS-431KX/TS-431X3 User Guide

1. Preface

About This Guide

This guide provides information on the QNAP TS-431KX and TS-431X3 NAS and step-by-step instructions on installing the hardware. It also provides instructions on basic operations and troubleshooting information.

Audience

This document is intended for consumers and storage administrators. This guide assumes that the user has a basic understanding of storage and backup concepts.

Document Conventions

Symbol Description
Notes provide default configuration settings and other supplementary information.
Important notes provide information on required configuration settings and other critical information.
Tips provide recommendations or alternative methods of performing tasks or configuring settings.
Warnings provide information that, when ignored, may result in potential loss, injury, or even death.
Preface 3
TS-431KX/TS-431X3 User Guide

2. Product Overview

This chapter provides basic information about the QNAP TS-431KX and TS-431X3 NAS.

About the TS-431KX

The TS-431KX is powered by Annpurna Labs Alpine AL-214 1.7 GHz processors for multi-tasking and smooth data streaming. Built to accommodate busy office environments, the TS-431KX ensures data security and performance with built-in AES 256-bit encryption engines. It features a USB One Touch Copy port for quick and convenient backup and data transfer. The TS-431KX supports 4-drive bays and SATA 6 Gbps for speedy data transfer. The NAS also offers one 10 Gigabit Ethernet SFP+ interface and dual Gigabit Ethernet RJ45 ports for quick data transfer.

About the TS-431X3

The TS-431X3 is powered by Annapurna Labs Alpine AL-314 quad-core 1.7 GHz processors for high­performing data processing, and cost-effective storage in business environments. Built for SMB office environments, the TS-431X3 ensures data security and performance with built-in encryption engine. It features a USB One Touch Copy port for quick and convenient backup and data transfer. The TS-431X3 supports 4-drive bays and SATA 6 Gbps for speedy data transfer. The NAS also offers three types of Gigabit Ethernet ports, including 10 Gigabit Ethernet SFP+, 2.5 Gigabit Ethernet RJ45, and Gigabit Ethernet RJ45 for quick data transfer.

Hardware Specifications

Warning
If your QNAP product has hardware defects, return the product to QNAP or a QNAP­authorized service center for maintenance or replacement. Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third-party invalidates the warranty. QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third-party applications. For details, see the QNAP Warranty Terms and Conditions.
Tip
Model specifications are subject to change without prior notice. To see the latest specifications, go to https://www.qnap.com.
Ordering P/N CPU Memory Power supply
TS-431KX-2G Annapurna Labs Alpine
AL-214
TS-431X3-4G Annapurna Labs Alpine
AL-314
Component TS-431KX-2G TS-431X3-4G
Processor
CPU Annapurna Labs Alpine AL-214 Annapurna Labs Alpine AL-314
Frequency 4-core/1.7 GHz 4-core/1.7 GHz
Architecture ARM 32-bit
Encryption engine AES-256
Memory
2 GB Single
4 GB Single
Product Overview 4
Component TS-431KX-2G TS-431X3-4G
Pre-installed memory 2GB RAM: 1 x 2 GB SODIMM
DDR3L
Memory slots 1 x SODIMM DDR3L
Important
• Use only QNAP memory modules to maintain system performance and stability. For NAS devices with more than one memory slot, use QNAP modules with identical specifications.
• Using unsupported modules may degrade performance, cause errors, or prevent the operating system from starting.
Maximum memory 8GB RAM: 1 x 8 GB
Flash memory 512 MB (dual-boot OS protection)
Storage
Drive bays 4 x 3.5-inch SATA 6 Gbps
TS-431KX/TS-431X3 User Guide
4 GB RAM: 1 x 4 GB SODIMM DDR3L
Note
The SATA 6 Gbps drive bays are backward compatible with SATA 3 Gbps drives.
Drive compatibility 3.5-inch bays:
• 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
SSD cache acceleration support 3.5-inch drive bays:1 to 4
Hot-swapping Supported
Network
10 Gigabit Ethernet ports 1 x 10 GbE SFP+
2.5 Gigabit Ethernet port None 1 x 2.5 GbE RJ45
Gigabit Ethernet ports 2 x GbE RJ45 1 x GbE RJ45
Wake-on-LAN Yes (GbE RJ45)
External I/O Ports & Expansion Slots
USB ports Front panel:
• 1 x USB 3.2 Gen 1 port (5Gbps) Type-A
Interface
Note
This USB port supports One Touch Copy.
Rear panel:
• 2 x USB 3.2 Gen 1 ports (5Gbps) Type-A
Product Overview 5
Component TS-431KX-2G TS-431X3-4G
Buttons • Power
• Reset
• USB One Touch Copy
Dimensions
Form factor Tower
Dimensions (H x W x D) 169 x 160 x 219 mm
(6.65 x 6.3 x 8.62 in)
Net weight 3 kg (6.61 lbs)
Others
Power supply unit 90W, 100-240V AC, 50/60 Hz
System battery CR2032 lithium battery (3V, 225 mAh)
Sound level 19.5 dB(A)
Note
The sound level was tested at a bystander position, which is within one meter of the NAS. The test NAS operated at low speed with the maximum number of drives installed.
TS-431KX/TS-431X3 User Guide
Fans System fan: 1 x 120mm, 12V DC smart fan
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Security slot Kensington security slot

Components

Front Panel

Product Overview 6
TS-431KX/TS-431X3 User Guide
No. Component No. Component
1 Status LED 6 Drive 3 LED
2 LAN LED 7 Drive 4 LED
3 USB LED 8 Power button
4 Drive 1 LED 9 USB One Touch Copy button
5 Drive 2 LED 10 USB 3.2 Gen 1 One Touch Copy Type-A port

Rear Panel

TS-431KX
No. Component No. Component
1 Reset button 6 USB 3.2 Gen 1 (5Gbps) Type-A ports
2 10 Gigabit Ethernet activity LED 7 Power input
3 10 Gigabit Ethernet port (SFP+) 8 Kensington security slot
4 10 Gigabit Ethernet link LED 9 Gigabit Ethernet ports (RJ45)
Note
Only these ports support Wake­on-LAN configurations.
5 Gigabit Ethernet activity LEDs 10 Gigabit Ethernet speed LEDs
Product Overview 7
TS-431X3
TS-431KX/TS-431X3 User Guide
No. Component No. Component
1 Reset button 8 Power input
2 10 Gigabit Ethernet activity LED 9 Kensington security slot
3 10 Gigabit Ethernet port (SFP+) 10 Gigabit Ethernet activity LED
4 10 Gigabit Ethernet link LED 11 Gigabit Ethernet speed LED
5 2.5 Gigabit Ethernet port (RJ45) 12 2.5 Gigabit Ethernet activity LED
6 Gigabit Ethernet port (RJ45)
13 2.5 Gigabit Ethernet speed LED
Note
Only this port supports Wake-on­LAN configuration.
7 USB 3.2 Gen 1 (5Gbps) Type-A ports - -
Product Overview 8

System Board

TS-431KX/TS-431X3 User Guide
No. Component No. Component
1 Memory slot - -

Drive Numbering

Package Contents

Item Quantity
TS-431KX or TS-431X3 1
AC power adapter 1
Product Overview 9
TS-431KX/TS-431X3 User Guide
Item Quantity
Power cord 1
Ethernet cable TS-431KX: 2 x Cat5e
TS-431X3: 1 x Cat5e
Screws for 3.5-inch drives 16
Screws for 2.5-inch drives 12
Quick Installation Guide (QIG) 1

Safety Information

The following instructions help ensure personal safety and environmental safety. Read these instructions carefully before performing any operations.
General Instructions
• The NAS should be stored in a secure location with restricted access, controlled through the use of a tool, lock and key, or any means of security.
• Only qualified, skilled, and authorized persons with knowledge of all restrictions, safety precautions, and installation and maintenance procedures should have physical access to the NAS.
• To avoid potential injury or damage to components, ensure that the drives and other internal system components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly grounded electrical outlet.
•
Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid serious injuries, a trained service technician must disconnect all PSU cords from the device before installing or replacing system components.
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace the existing battery with a battery of the same type.
• Dispose of used batteries properly according to local regulations or the instructions of the battery manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected to a power source.
Product Overview 10
TS-431KX/TS-431X3 User Guide
•
Moving components: Keep your body parts away from other moving components.

Installation Requirements

Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids, or chemicals
• Free from objects that may obstruct NAS ventilation or apply pressure to the NAS or power cord
Hardware and peripherals • Storage drives
• For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Flat head screwdriver
• Anti-static wrist strap

Setting Up the NAS

Important
Read all safety requirements and information in Safety Information carefully before setting up the NAS or installing NAS components.
1. Place your NAS device in an environment that meets the requirements.
2. Install the drives.
For details, see the following topics:
• Installing 3.5-inch Hard Drives on 3.5-inch Trays
• Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays
For the list of compatible drive models, go to https://www.qnap.com/compatability.
3. Connect the NAS to the network.
4. Connect the USB expansion units.
For details, see Connecting USB Expansion Units.
5. Connect the power cord and all applicable cables.
6. Power on the NAS.
Product Overview 11
For details, see Front Panel.
7. Install QTS. For details, see QTS Installation.
TS-431KX/TS-431X3 User Guide
Product Overview 12
TS-431KX/TS-431X3 User Guide

3. Installation and Configuration

This chapter provides specific hardware and firmware installation and configuration steps.

Hardware Installation

This section provides information on installing drives, memory modules, and expansion cards.

Drive Installation

The TS-431KX and the TS-431X3 are compatible with 3.5-inch hard drives, 2.5-inch hard drives, and 2.5­inch solid-state drives.
Installing 3.5-inch Drives on a 3.5-inch Tray
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan blades.
•
Other moving components: Keep your hands and other body parts away from other moving components.
1. Power off the NAS.
2. Remove the drive tray.
a. Optional: Unlock the tray.
Installation and Configuration 13
TS-431KX/TS-431X3 User Guide
Note
The preinstalled drive trays come unlocked.
Important
Ensure the drive tray keys are stored in a safe place.
b. Pull the handle to release the tray.
c. Pull the tray out.
3. Install a drive on the tray.
a. Remove the fastening panels from the sides of the drive tray.
Installation and Configuration 14
TS-431KX/TS-431X3 User Guide
b. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on
the sides of the tray.
c. Attach the fastening panels.
d. Optional: Attach the screws to further secure the drive.
Installation and Configuration 15
TS-431KX/TS-431X3 User Guide
4. Load the tray into the bay.
a. Insert the tray into the bay.
b. Push the handle.
c. Lock the tray.
Installation and Configuration 16
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