TS-x33
TS-133
TS-233
User Guide
Document Version: 1
14/02/2022
TS-x33 User Guide
Contents
1. Preface
About This Guide........................................................................................................................................................3
Audience..................................................................................................................................................................... 3
Document Conventions.............................................................................................................................................3
2. Product Overview
About the TS-x33........................................................................................................................................................4
Hardware Specications............................................................................................................................................4
Package Contents...................................................................................................................................................... 6
Components............................................................................................................................................................... 7
Front Panel.............................................................................................................................................................7
Rear Panel.............................................................................................................................................................. 8
Drive Numbering.................................................................................................................................................10
Safety Information...................................................................................................................................................10
Installation Requirements...................................................................................................................................... 11
Setting Up the NAS.................................................................................................................................................. 12
3. Installation and Conguration
Hardware Installation..............................................................................................................................................13
Drive Installation.................................................................................................................................................13
Connecting USB Expansion Units......................................................................................................................31
QTS Installation........................................................................................................................................................33
Installing QTS Using Qnder Pro...................................................................................................................... 34
Installing QTS Using the Cloud Key...................................................................................................................36
4. Basic Operations
Power Button........................................................................................................................................................... 40
Reset Button.............................................................................................................................................................40
LEDs...........................................................................................................................................................................41
USB One Touch Copy Button..................................................................................................................................43
Audio Alert................................................................................................................................................................43
5. Troubleshooting
Hot-Swapping Failed Drives....................................................................................................................................45
Forcing Qnder Pro or myQNAPcloud to Locate the NAS.................................................................................. 45
Recovering Unintentionally Removed Healthy Drives........................................................................................ 45
Support and Other Resources................................................................................................................................46
6. Glossary
Cloud Key.................................................................................................................................................................. 47
myQNAPcloud.......................................................................................................................................................... 47
myQNAPcloud Link..................................................................................................................................................47
Qnder Pro............................................................................................................................................................... 47
QNAP ID.................................................................................................................................................................... 47
QTS.............................................................................................................................................................................47
7. Notices
Limited Warranty..................................................................................................................................................... 48
Disclaimer................................................................................................................................................................. 48
GNU Public License..................................................................................................................................................48
1
CE Notice...................................................................................................................................................................56
UKCA Notice..............................................................................................................................................................56
FCC Notice.................................................................................................................................................................56
VCCI Notice............................................................................................................................................................... 57
BSMI Notice.............................................................................................................................................................. 57
SJ/T 11364-2006........................................................................................................................................................57
2
TS-x33 User Guide
1. Preface
About This Guide
This guide provides information about the device and step-by-step instructions on installing the hardware. It
also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default conguration settings and other supplementary
information.
Important notes provide information on required conguration settings and
other critical information.
Tips provide recommendations or alternative methods of performing tasks or
conguring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
Preface 3
TS-x33 User Guide
2. Product Overview
This chapter provides basic information about the QNAP device.
About the TS-x33
The TS-x33 is a user-friendly lightweight NAS designed for backup, synchronization, remote access, and
home entertainment. Its ARM Cortex-A55 4-core processor and 2 GB memory provides for smooth and
seamless data transmission for multiple users. Its sleek and simple tower design makes it an ideal NAS for
homes and small oces.
Hardware Specications
Warning
• If your QNAP product has hardware defects, return the product to QNAP or a QNAPauthorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third
party invalidates the warranty.
• QNAP is not responsible for any damage or data loss caused by unauthorized
modications and installation of unsupported third-party applications.
For details, see the QNAP Warranty Terms and Conditions.
Ordering P/N CPU USB One Touch Copy
button
TS-133 ARM Cortex-A55 4-core - 1 x 3.5-inch SATA 6 Gbps
TS-233 1 2 x 3.5-inch SATA 6 Gbps
Component TS-133 TS-233
Processor
CPU ARM Cortex-A55 4-core
Frequency 1.8 GHz 2.0 GHz
Architecture ARM 64-bit
Encryption engine AES-256
Memory
Pre-installed
memory
2 GB RAM (non-expandable)
Note
The TS-x33 reserves some RAM for shared graphics memory.
Drive bays
Maximum memory 2 GB RAM (non-expandable)
Flash memory 4 GB (dual-boot OS protection)
Storage
Drive bays 1 x 3.5-inch SATA 6 Gbps
Tip
The drive bays are backward
compatible with SATA 3 Gbps
drives.
2 x 3.5-inch SATA 6 Gbps
Tip
The drive bays are backward
compatible with SATA 3 Gbps
drives.
Product Overview 4
Component TS-133 TS-233
Drive compatibility 3.5-inch bays:
• 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
Hot-swapping Not Supported Supported
Network
Gigabit network
1 x GbE RJ45
interface
Wake-on-LAN Yes (GbE RJ45)
External I/O Ports & Expansion Slots
USB ports Back:
Front: 1 x USB 3.0 Gen 1 Type-A
TS-x33 User Guide
• 1 x USB 3.2 Gen 1 Type-A
Note
This USB port supports One
• 1 x USB 2.0 Type-A
Touch Copy.
Back:
• 2 x USB 2.0 Type-A
Interface
Buttons • Power
• Reset
• Power
• Reset
• USB One Touch Copy
Dimensions
Form factor Tower
Dimensions (H x W
x D)
187.5 x 66.1 x 157.6 mm
(7.38 x 2.60 x 6.20 in)
188.64 x 90.18 x 156.26 mm
(7.43 x 3.55 x 6.15 in)
Net weight 0.61 kg (1.34 lbs) 1.11 kg (2.45 lbs)
Others
Power supply unit External 36W Adapter, 100-240V AC, 50/60
65W, AC 100 to 240 V, 50/60 Hz
Hz
Warning
Warning
To reduce the risk of re or
electric shock, ensure that you
only connect the power cord to
a properly grounded electrical
To reduce the risk of re
or electric shock, ensure that
you only connect the power
cord to a properly grounded
electrical outlet.
outlet.
Product Overview 5
Component TS-133 TS-233
System battery CR2032 lithium battery (3V, 220 mAh)
Warning
To avoid potential battery explosion, causing injury or damage to
components, ensure that you replace the existing battery with a
battery of the same type.
Important
Dispose of used batteries according to local regulations or the
instructions of the battery manufacturer.
TS-x33 User Guide
Sound level 19.8 db(A)
16.8 dB(A)
Note
The sound level was tested
at a bystander position, which
is within one meter of the
NAS. The test NAS operated at
low speed with the maximum
number of drives installed.
Fans System: 1 x 50 mm, 12V DC fan
System: 1 x 80 mm, 12V DC fan
Warning
To avoid potential injury or
damage to components, do not
touch the fans while the NAS is
connected to a power source.
Operating
0˚C to 40˚C (32˚F to 104˚F)
temperature
Relative humidity • Non-condensing relative humidity: 5% to 95%
Note
The sound level was tested
at a bystander position, which
is within one meter of the
NAS. The test NAS operated at
low speed with the maximum
number of drives installed.
Warning
To avoid potential injury or
damage to components, do
not touch the fans while the
NAS is connected to a power
source.
• Wet-bulb temperature: 27˚C (80.6˚F)
Tip
Model specications are subject to change without prior notice. To see the latest
specications, go to https://www.qnap.com.
Package Contents
Item Quantity
TS-x33 1
AC power adapter 1
Power cord 1
Screws for 3.5-inch drives TS-133: 6
TS-233: 6
Product Overview 6
Item Quantity
Screws for 2.5-inch drives TS-133: 2
TS-233: 6
Ethernet cable 1 x CAT5e
Quick Installation Guide (QIG) 1
Components
Front Panel
TS-x33 User Guide
TS-133
No. Component No. Component
1 Status LED 3 Drive LED
2 LAN LED 4 Power button
Product Overview 7
TS-x33 User Guide
TS-233
No. Component No. Component
1 Status LED 5 Drive 2 LED
2 LAN LED 6 Power button
3 USB One Touch Copy LED 7 USB One Touch Copy button
4 Drive 1 LED 8 USB 3.2 Gen 1 One Touch Copy Type-A port
Rear Panel
TS-133
Product Overview 8
No. Component No. Component
1 System fan 5 Gigabit Ethernet activity LED
2 Reset button 6 Power input
3 USB 2.0 Type-A port 7 Gigabit Ethernet port (RJ45)
4 Gigabit Ethernet speed LED 8 USB 3.2 Gen 1 Type-A port
TS-x33 User Guide
TS-233
No. Component No. Component
1 System fan 5 Gigabit Ethernet speed LED
2 Reset button 6 USB 2.0 Type-A ports
3 Gigabit Ethernet RJ45 port 7 Power input
4 Gigabit Ethernet activity LED - -
Product Overview 9
Drive Numbering
TS-x33 User Guide
TS-133
TS-233
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operation.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
Product Overview 10
TS-x33 User Guide
• Only qualied, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of re or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
• To avoid serious injuries, a trained service technician must disconnect all PSU cords from the device
before installing or replacing system components.
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
• The device is not suitable for use in locations where children are likely to be present.
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
• Free from objects that may obstruct NAS ventilation or apply
pressure to the NAS or power cord
Product Overview 11
Category Item
Hardware and peripherals • Storage drives
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Flat head screwdriver
• Anti-static wrist strap
Setting Up the NAS
Note
Read all safety requirements and information carefully before setting up the NAS or
installing NAS components.
1. Place your NAS device in an environment that meets the requirements.
TS-x33 User Guide
2. Install the drives.
For details, see the following topics:
• Installing 3.5-inch Hard Drives on 3.5-inch Drive Trays (TS-233)
• Installing 3.5-inch Hard Drives on 3.5-inch Drive Trays (TS-133)
• Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Drive Trays (TS-233)
• Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Drive Trays (TS-133)
3. Connect the power cord and all applicable cables.
4. Power on the NAS.
5. Install QTS.
For details, see QTS Installation.
6. Log on to QTS.
Product Overview 12
TS-x33 User Guide
3. Installation and Conguration
This chapter provides specic hardware and rmware installation and conguration steps.
Hardware Installation
This section provides information on installing drives and connecting USB expansion units.
Drive Installation
The TS-x33 is compatible with 3.5-inch and 2.5-inch SATA hard drives, and 2.5-inch solid-state drives.
Installing 3.5-inch Hard Drives on 3.5-inch Drive Trays (TS-133)
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power o the NAS.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the case cover.
a. Place the device on its left side.
b. Remove the screw located on the bottom of the device.
Installation and Conguration 13
TS-x33 User Guide
c. Slide the cover back.
d. Lift the cover o the device.
5. Load the tray into the bay.
a. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on
the sides of the tray.
Installation and Conguration 14
TS-x33 User Guide
b. Attach the screws.
6. Attach the case cover.
a. Place the cover on the device.
b. Slide the cover forward.
Installation and Conguration 15
TS-x33 User Guide
c. Attach the screw to the bottom of the device.
d. Place the device in its normal upright position.
Installation and Conguration 16
TS-x33 User Guide
7. Connect all cables and external attachments.
8. Power on the device.
Installing 3.5-inch Hard Drives on 3.5-inch Drive Trays (TS-233)
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power o the device.
Installation and Conguration 17
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the case cover.
a. Place the device on its left side.
b. Remove the screw located on the bottom of the device.
TS-x33 User Guide
c. Slide the cover back.
d. Lift the cover o the device.
Installation and Conguration 18
TS-x33 User Guide
5. Install a drive on the tray.
a. Remove a drive tray by simultaneously pressing the latch and pulling the tray.
b. Remove the fastening panels from the sides of the drive tray.
Installation and Conguration 19
TS-x33 User Guide
c. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
d. Attach the fastening panels to lock the drive to the tray.
e. Optional: Attach the screws.
Installation and Conguration 20
TS-x33 User Guide
6. Load the tray into the bay.
a. Insert the tray into the bay.
b. Push the handle.
7. Attach the case cover.
a. Place the cover on the device.
b. Slide the cover forward.
Installation and Conguration 21
TS-x33 User Guide
c. Attach the screw to the bottom of the device.
d. Place the device in its normal upright position.
Installation and Conguration 22
TS-x33 User Guide
8. Connect all cables and external attachments.
9. Power on the device.
Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Drive Trays (TS-133)
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power o the NAS.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the case cover.
a. Place the device on its left side.
Installation and Conguration 23
b. Remove the screw located on the bottom of the device.
TS-x33 User Guide
c. Slide the cover back.
d. Lift the cover o the device.
5. Load the tray into the bay.
a. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on
the sides of the tray.
b. Attach the screws.
Installation and Conguration 24
TS-x33 User Guide
6. Attach the case cover.
a. Place the cover on the device.
b. Slide the cover forward.
c. Attach the screws.
Installation and Conguration 25
TS-x33 User Guide
d. Place the device in its normal upright position.
7. Connect all cables and external attachments.
8. Power on the device.
Installation and Conguration 26
TS-x33 User Guide
Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Drive Trays (TS-233)
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power o the NAS.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the case cover.
a. Place the device on its left side.
b. Remove the screw located on the bottom of the device.
c. Slide the cover back.
Installation and Conguration 27
d. Lift the cover o the device.
TS-x33 User Guide
5. Install a drive on the tray.
a. Remove a drive tray by simultaneously pressing the latch and pulling the tray.
b. Remove the right fastening panel from the drive tray.
Installation and Conguration 28
TS-x33 User Guide
c. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
d. Attach the screws.
6. Load the tray into the bay.
a. Insert the tray into the bay.
b. Push the handle.
Installation and Conguration 29
TS-x33 User Guide
7. Attach the case cover.
a. Place the cover on the device.
b. Slide the cover forward.
c. Attach the screw to the bottom of the device.
Installation and Conguration 30
TS-x33 User Guide
d. Place the device in its normal upright position.
8. Connect all cables and external attachments.
9. Power on the device.
Connecting USB Expansion Units
The TS-x33 supports USB expansion units. For details, see table below.
To connect the device to USB expansion units, USB Type-A to USB Type-C cables are required.
You can purchase storage expansion accessories from QNAP or an authorized reseller.
Installation and Conguration 31
TS-x33 User Guide
For details, go to https://shop.qnap.com/.
For the list of compatible expansion units and the maximum number of applicable expansion units, go to
http://www.qnap.com/go/compatibility-expansion.
Expansion Unit Model Description Required Accessories
TR-002 • Uses a USB 3.2 Gen 2 Type-C
interface
USB 3.2 Gen 2 Type-A to Type-C
cable
• Supports SATA HDD/SDD
TR-004 • Uses a USB 3.2 Gen 1 Type-C
interface
USB 3.2 Gen 1 Type-A to Type-C
cable
• Supports SATA HDD/SDD
1. Connect the expansion unit to the NAS.
a. Connect the USB cable to the USB Type-C port on the expansion unit.
b. Connect the USB cable to a USB Type-A port on the NAS.
TS-133
Installation and Conguration 32
TS-x33 User Guide
TS-233
2. Power on the expansion units.
3. Verify that the expansion units are recognized by the NAS.
a. Log on to QTS as administrator.
b. Go to Main Menu > Storage & Snapshots > Overview > System .
c. Verify that the expansion units are listed.
QTS Installation
Method Description Requirements
Qnder Pro
installation
(Recommended)
If the NAS is connected to your local area
network, you can do the following:
• Locate the NAS using Qnder Pro.
• Complete the steps in the Smart
Installation Guide wizard.
Note
For details see, Installing QTS
Using Qnder Pro
• Computer
• Network cable
• Qnder Pro installer
Installation and Conguration 33
Method Description Requirements
Cloud installation If the NAS is connected to the internet,
• Computer or mobile device
you can do the following:
• myQNAPcloud account
• Scan the QR code on the NAS.
• Cloud Key
• Specify the Cloud Key.
• Log into your myQNAPcloud account.
• Use myQNAPcloud Link to remotely
access your NAS.
• Complete the steps in the Smart
Installation Guide wizard.
Note
For details see, Installing QTS
Using the Cloud Key
TS-x33 User Guide
Installing QTS Using Qnder Pro
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
Important
To protect your NAS from brute force attacks, create a new system administrator account
during QTS installation to disable the default "admin" account.
1. Power on the NAS.
2. Connect the NAS to your local area network.
3. Run Qnder Pro on a computer that is connected to the same local area network.
Note
To download Qnder Pro, go to https://www.qnap.com/utilities.
4. Click Next.
5. Specify a rmware version using any of the following methods.
Methods User Actions
Current version Select Current version.
Latest available version a. Select Latest available version.
b. Click Next.
The system downloads the latest rmware version and
restarts the NAS.
c. Click Start Smart Installation.
Installation and Conguration 34
Methods User Actions
Uploaded version a. Select Uploaded version.
b. Click Browse.
The le upload window appears.
c. Select the rmware le version.
d. Click Next.
The system downloads the latest rmware version and
restarts the NAS.
e. Click Start Smart Installation.
6. Specify the following information.
• NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
• Username: Specify an administrator username that contains 1 to 32 characters. The name
supports letters (A to Z, a to z), numbers (0 to 9), and hyphens (-), multi-byte Chinese, Japanese,
Korean, and Russian characters.
The username cannot contain the following special characters: grave accent (`), asterisk (*), equal
sign (=), plus sign (+), square brackets ([ ]), slash (\), vertical bar (|), semicolon (;), colon (:),
apostrophe ('), quotation mark ("), comma (,), less than sign (< ), greater than sign (>), backslash
(/), question mark (?), percent sign (%)
TS-x33 User Guide
• Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
• Conrm Password: Enter the new administrator password again.
7. Click Next.
The Set the date and time screen appears.
8. Specify the time zone, date, and time using any of the following methods:
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
Methods User Actions
Synchronize with computer or device time Select Same as the computer/device time
The NAS time will be the same as your computer or
device used to congure the time.
Enter manually a. Select Input Manually.
b. Specify the date and time.
The NAS date and time will be the same as the
congured time.
Synchronize with an Internet time server
automatically
Click Synchronize with an Internet time server
automatically.
The NAS time will be the same as the NTP server.
9. Click Next.
The Congure the network settings screen appears.
Installation and Conguration 35
TS-x33 User Guide
10. Congure the network settings using any of the following methods.
Methods User Actions
Obtain an IP address automatically (DHCP) Select Obtain an IP address automatically (DHCP)
The system automatically detects and congures the
IP address settings.
Use static IP address a. Select Use static IP address.
The IP address conguration page appears.
b. Specify the following IP address congurations:
• Interface
• IP Address
• Subnet Mask
• Default Gateway
• Primary DNS server
11. Click Next.
The Thunderbolt Connection page appears.
Note
This page only appears if your device supports Thunderbolt. You will need to connect your
device to a computer using a Thunderbolt cable.
12. Click Next.
The Summary screen appears.
13. Review the settings.
14. Click Apply.
A conrmation message appears.
Warning
Clicking Conrm deletes all data on the drive before installing QTS.
15. Click Conrm.
QTS is installed.
Installing QTS Using the Cloud Key
• Secondary DNS server
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
Important
To protect your NAS from brute force attacks, create a new system administrator account
during QTS installation to disable the default "admin" account.
1. Power on the NAS.
2. Connect the NAS to the internet.
Installation and Conguration 36
3. Go to the QNAP Cloud Installation page using one of the following methods:
• On your computer, go to your respective region's site to download QTS:
• China: https://install.qnap.com.cn
• Global: https://install.qnap.com
• Scan the QR code on the NAS using a mobile device.
The web page lists all the uninitialized QNAP NAS devices on the local network.
4. Find your NAS from the list and then click Initialize.
Note
If your NAS is not listed, follow the instructions on the web page to specify the Cloud Key on the
NAS.
The installation wizard opens in the default web browser
5. Create an account or sign in to myQNAPcloud.
TS-x33 User Guide
Note
You must return to this page to complete the installation after creating an account.
6. Specify the myQNAPcloud device name for the NAS.
Note
• The myQNAPcloud device name is used when remotely accessing the NAS.
• For security purposes, the myQNAPcloud Link remote connection service will be disabled
on your NAS after initialization. You can enable it by connecting to QTS through LAN and
then installing myQNAPcloud Link.
7. Click Next.
8. Specify a rmware version using any of the following methods.
Methods User Actions
Current version a. Select Current version.
b. Click Next.
Latest available version a. Select Latest available version.
b. Click Next.
The system downloads the latest rmware version and
restarts the NAS.
c. Click Start Smart Installation.
Installation and Conguration 37
Methods User Actions
Uploaded version a. Select Uploaded version.
b. Click Browse.
The le upload window appears.
c. Select the rmware le version.
d. Click Next.
The system downloads the latest rmware version and
restarts the NAS.
e. Click Start Smart Installation.
9. Specify the following information.
• NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
• Username: Specify an administrator username that contains 1 to 32 characters. The name
supports letters (A to Z, a to z), numbers (0 to 9), and hyphens (-), multi-byte Chinese, Japanese,
Korean, and Russian characters.
The username cannot contain the following special characters: grave accent (`), asterisk (*), equal
sign (=), plus sign (+), square brackets ([ ]), slash (\), vertical bar (|), semicolon (;), colon (:),
apostrophe ('), quotation mark ("), comma (,), less than sign (< ), greater than sign (>), backslash
(/), question mark (?), percent sign (%), or "admin".
TS-x33 User Guide
• Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
• Conrm Password: Enter the new administrator password again.
10. Click Next.
The Set the date and time screen appears.
11. Specify the time zone, date, and time using any of the following methods:
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
Methods User Actions
Synchronize with computer or device time Select Same as the computer/device time
The NAS time will be the same as your computer or
device used to congure the time.
Enter manually a. Select Input Manually.
b. Specify the date and time.
The NAS date and time will be the same as the
congured time.
Synchronize with an Internet time server
automatically
Click Synchronize with an Internet time server
automatically.
The NAS time will be the same as the NTP server.
12. Click Next.
The Congure the network settings screen appears.
Installation and Conguration 38
TS-x33 User Guide
13. Congure the network settings using any of the following methods.
Methods User Actions
Obtain an IP address automatically (DHCP) Select Obtain an IP address automatically (DHCP)
The system automatically detects and congures the
IP address settings.
Use static IP address a. Select Use static IP address.
The IP address conguration page appears.
b. Specify the following IP address congurations:
• Interface
• IP Address
• Subnet Mask
• Default Gateway
• Primary DNS server
14. Click Next.
The Thunderbolt Connection page appears.
Note
This page only appears if your device supports Thunderbolt. You will need to connect your
device to a computer using a Thunderbolt cable.
15. Click Next.
The Summary screen appears.
16. Review the settings.
17. Click Apply.
A conrmation message appears.
Warning
Clicking Conrm deletes all data on the drive before installing QTS.
18. Click Conrm.
QTS is installed.
• Secondary DNS server
Installation and Conguration 39
4. Basic Operations
This chapter describes basic NAS operations.
Power Button
Operation User Action Result
Power on Press the button once. The device powers on.
Power o Press and hold the button for 1.5
seconds.
Force power o Press and hold the button for 5 seconds. The device powers o.
Reset Button
The device powers o.
Important
Use this method only when
the device is unresponsive.
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Important
• The default "admin" account is automatically enabled after the system reset.
• To protect your device from brute force attacks, QNAP recommends disabling the
default "admin" account after a system reset. To disable the account, change the
default admin password, log out of QTS, and then log in to QTS with another admin
account.
Basic Operations 40
Operation User Action Result
Basic system reset Press and hold the
The following settings are reset to default:
button for 3 seconds.
• System administrator password: The default password
is the rst MAC address in uppercase letters
without special characters. For example, if the rst
MAC address is 00-08-9B-F6-15-75, then the admin
password would be 00089BF61575.
Tip
You can nd the rst MAC address with
Qnder Pro or attached to a label on the
device listed as MAC1.
• The admin account is automatically enabled
• TCP/IP conguration:
• Obtain IP address settings automatically via DHCP
• Disable jumbo frames
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• If port trunking is enabled (multi-LAN models
only), the port trunking mode is reset to “Active
Backup (Failover)”.
• System port: 8080 (system service port)
• Security level: Low (Allow all connections)
• LCD panel password: (blank)
• VLAN: Disabled
Advanced system
reset
Press and hold the
button for 15 seconds.
The default factory settings are restored.
• To retrieve old data after an advanced system reset,
recreate the previous folder structure on the NAS.
LEDs
LEDs indicate the system status and related information when the device is powered on. The following
LED information applies only when the drive is correctly installed and when the device is connected to the
network or to a host.
For details on the location of the LEDs, see Front Panel.
Basic Operations 41
LED Status Description
System Status Flashes green and red
• The drive is being formatted.
alternately every 0.5
seconds
• The device is being initialized.
• The operating system is being updated.
• RAID rebuilding is in progress.
• Online RAID Capacity Expansion is in progress.
• Online RAID Level Migration is in progress.
Red • The drive is invalid.
• The disk volume has reached its full capacity.
• The disk volume is about to reach its full capacity.
• The system fan is not functioning.
• An error occurred when accessing (read/write) the
data.
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• A bad sector is detected on the hard drive.
• The device is in degraded read-only mode (two
member drives failed in RAID 5 or RAID 6 but the data
can still be read).
• A hardware self-test error occurred.
Flashes red every 0.5
seconds
Flashes green every 0.5
The device is in degraded mode (one member drive failed
in RAID 1, RAID 5, or RAID 6).
• The device is not congured.
seconds
• A drive is not formatted.
Green The device is ready.
O • All drives are in standby mode.
• The device is powered o.
LAN Orange The network connection is operating at 1 Gbps.
Flashes orange The device is being accessed from the network.
O The device is not connected to a network.
Drive Flashes red The data is being accessed and a read/write error occurs
during the process.
Red A drive read/write error occurred.
Flashes green Data is being accessed.
Green The drive is ready.
O No drive was detected.
Basic Operations 42
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LED Status Description
USB One Touch
Copy
(TS-233)
Flashes blue every 0.5
seconds
Blue A USB device is detected in the front USB port.
O • No USB device is detected.
• A USB device connected to the USB One Touch Copy
port is detected.
• A USB device connected to the front USB port is being
removed from the device.
• A USB device connected to the front USB port is being
accessed.
• The NAS has nished copying data to or from the USB
device connected to the front USB port.
USB One Touch Copy Button
The USB One Touch Copy button allows you to copy data backups from a USB device to the NAS or from the
NAS to a USB device.
This feature supports incremental backups. The NAS only copies les that were modied or added after the
last backup.
To congure the behavior of the button when an external device is connected to the button's USB port,
install and use Hybrid Backup Sync on your QNAP operating system. For details, see the Hybrid Backup Sync
documentation.
Audio Alert
Duration Frequency Description
Short beep (0.5 seconds) 1 • The NAS is starting up.
• When the reset button is pressed for 3 seconds,
the NAS resets congurations.
• When the reset button is pressed for 15 seconds,
the NAS resets congurations and reboots.
• The operating system was updated.
3 • The NAS data cannot be copied to the external
storage device connected to the front USB port.
Basic Operations 43
Duration Frequency Description
Long beep (1.5 seconds) 3 (every 5 minutes) • The system fan is not functioning.
• The fan module has been removed.
2 • The disk volume is about to reach its full
capacity.
• The disk volume has reached its full capacity.
• The drives are in degraded mode.
• The drive is rebuilding.
• A drive is plugged in or out.
1 • The NAS was powered o by force shutdown
(hardware shutdown).
• The NAS was powered on successfully and is
ready.
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Basic Operations 44
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5. Troubleshooting
This chapter describes basic troubleshooting information.
Hot-Swapping Failed Drives
The NAS supports hot-swapping drives when one member drive fails in RAID 1.
1. Log on to QTS.
2. Go to Main Menu > Storage & Snapshots > Storage > Disks/VJBOD .
3. Locate the failed drive.
4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.
5. Remove the failed drive from the device.
6. Wait for 20 seconds or until the device beeps twice.
7. Remove the failed drive from the drive tray.
8. Insert the new drive into the drive tray.
9. Install the new drive.
The NAS beeps twice.
10. Go to Main Menu > Storage & Snapshots > Storage Space .
11. Locate the volume that contains the new drive and then verify that the status is Rebuilding.
Forcing Qnder Pro or myQNAPcloud to Locate the NAS
If Qnder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may
be faulty.
1. Power o the NAS.
2. Remove all drives.
3. Power on the NAS.
4. Locate the NAS using Qnder Pro or myQNAPcloud.
5. Reinsert the drives.
6. Continue with the QTS installation.
Recovering Unintentionally Removed Healthy Drives
The NAS supports exclusive RAID recovery technology to recover failed RAID disk volumes from
unintentional disconnection or removal of drives. Users can recover an inactive RAID 1, RAID 5, RAID 6,
RAID 10, RAID 50, or RAID 60 volume from degraded mode.
Disk Volume RAID Recovery Support Maximum Number of Removed Drives
Single No N/A
JBOD No N/A
Troubleshooting 45
Disk Volume RAID Recovery Support Maximum Number of Removed Drives
RAID 0 No N/A
RAID 1 Yes 1
Support and Other Resources
QNAP provides the following resources:
Resource URL
Documentation https://download.qnap.com
Compatibility List https://www.qnap.com/compatibility
NAS Migration Compatibility https://www.qnap.com/go/nas-migration
Expansion Unit Compatibility https://www.qnap.com/go/compatibility-expansion
Service Portal https://service.qnap.com
Product Support Status https://www.qnap.com/go/product/eol.php
Downloads https://download.qnap.com
Community Forum https://forum.qnap.com
QNAP Accessories Store https://shop.qnap.com
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Troubleshooting 46
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6. Glossary
Cloud Key
Unique 8-digit code assigned to each NAS device
myQNAPcloud
Provides various remote access services such as DDNS and myQNAPcloud Link
myQNAPcloud Link
Enables you to access QNAP devices over the internet without conguring complex port forwarding settings
Qnder Pro
QNAP utility that lets you locate and access QNAP NAS devices in your local area network
QNAP ID
User account that enables you to use myQNAPcloud remote access and other QNAP services
QTS
QNAP NAS operating system
Glossary 47
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7. Notices
This chapter provides information about warranty, disclaimers, licensing, and federal regulations.
Limited Warranty
QNAP oers limited warranty service on our products. Your QNAP-branded hardware product is warranted
against defects in materials and workmanship for a period of one (1) year or more from the date printed on
the invoice. ("Warranty Period"). Please review your statutory rights at www.qnap.com/warranty, which may
be amended from time to time by QNAP in its discretion.
Disclaimer
Information in this document is provided in connection with products of QNAP Systems, Inc. (the "QNAP").
No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by
this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes
no liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of
QNAP products including liability or warranties relating to tness for a particular purpose, merchantability,
or infringement of any patent, copyright or other intellectual property right.
QNAP products are not intended for use in medical, life saving, life sustaining, critical control or safety
systems, or in nuclear facility applications.
In no event shall QNAP’s liability exceed the price paid for the product from direct, indirect, special,
incidental, or consequential damages resulting from the use of the product, its accompanying software,
or its documentation. QNAP makes no warranty or representation, expressed, implied, or statutory, with
respect to its products or the contents or use of this documentation and all accompanying software, and
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reserves the right to revise or update its products, software, or documentation without obligation to notify
any individual or entity.
Back up the system periodically to avoid any potential data loss is recommended. QNAP disclaims any
responsibility of all sorts of data loss or recovery.
Should you return any components of the package of QNAP products such as NAS (Network Attached
Storage) for refund or maintenance, make sure they are carefully packed for shipping. Any form of damages
due to improper packaging will not be compensated.
All the features, functionality, and other product specications are subject to change without prior notice or
obligation. Information contained herein is subject to change without notice.
Further, the ® or ™ symbols are not used in the text.
GNU Public License
Version 3, 29 June 2007
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to share and change all versions of a program--to make sure it remains free software for all its users. We,
Notices 48
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the Free Software Foundation, use the GNU General Public License for most of our software; it applies also
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10. Acceptance Not Required for Having Copies.
You are not required to accept this License in order to receive or run a copy of the Program. Ancillary
propagation of a covered work occurring solely as a consequence of using peer-to-peer transmission to
receive a copy likewise does not require acceptance. However, nothing other than this License grants
you permission to propagate or modify any covered work. These actions infringe copyright if you do
not accept this License. Therefore, by modifying or propagating a covered work, you indicate your
acceptance of this License to do so.
Notices 53
TS-x33 User Guide
11. Automatic Licensing of Downstream Recipients.
Each time you convey a covered work, the recipient automatically receives a license from the original
licensors, to run, modify and propagate that work, subject to this License. You are not responsible for
enforcing compliance by third parties with this License.
An “entity transaction” is a transaction transferring control of an organization, or substantially all assets
of one, or subdividing an organization, or merging organizations. If propagation of a covered work
results from an entity transaction, each party to that transaction who receives a copy of the work also
receives whatever licenses to the work the party's predecessor in interest had or could give under
the previous paragraph, plus a right to possession of the Corresponding Source of the work from the
predecessor in interest, if the predecessor has it or can get it with reasonable eorts.
You may not impose any further restrictions on the exercise of the rights granted or armed under
this License. For example, you may not impose a license fee, royalty, or other charge for exercise
of rights granted under this License, and you may not initiate litigation (including a cross-claim or
counterclaim in a lawsuit) alleging that any patent claim is infringed by making, using, selling, oering
for sale, or importing the Program or any portion of it.
12. Patents.
A “contributor” is a copyright holder who authorizes use under this License of the Program or a work
on which the Program is based. The work thus licensed is called the contributor's “contributor version”.
A contributor's “essential patent claims” are all patent claims owned or controlled by the contributor,
whether already acquired or hereafter acquired, that would be infringed by some manner, permitted
by this License, of making, using, or selling its contributor version, but do not include claims that would
be infringed only as a consequence of further modication of the contributor version. For purposes of
this denition, “control” includes the right to grant patent sublicenses in a manner consistent with the
requirements of this License.
Each contributor grants you a non-exclusive, worldwide, royalty-free patent license under the
contributor's essential patent claims, to make, use, sell, oer for sale, import and otherwise run,
modify and propagate the contents of its contributor version.
In the following three paragraphs, a “patent license” is any express agreement or commitment,
however denominated, not to enforce a patent (such as an express permission to practice a patent
or covenant not to sue for patent infringement). To “grant” such a patent license to a party means to
make such an agreement or commitment not to enforce a patent against the party.
If you convey a covered work, knowingly relying on a patent license, and the Corresponding Source
of the work is not available for anyone to copy, free of charge and under the terms of this License,
through a publicly available network server or other readily accessible means, then you must either (1)
cause the Corresponding Source to be so available, or (2) arrange to deprive yourself of the benet of
the patent license for this particular work, or (3) arrange, in a manner consistent with the requirements
of this License, to extend the patent license to downstream recipients. “Knowingly relying” means you
have actual knowledge that, but for the patent license, your conveying the covered work in a country,
or your recipient's use of the covered work in a country, would infringe one or more identiable
patents in that country that you have reason to believe are valid.
If, pursuant to or in connection with a single transaction or arrangement, you convey, or propagate by
procuring conveyance of, a covered work, and grant a patent license to some of the parties receiving
the covered work authorizing them to use, propagate, modify or convey a specic copy of the covered
work, then the patent license you grant is automatically extended to all recipients of the covered work
and works based on it.
A patent license is “discriminatory” if it does not include within the scope of its coverage, prohibits
the exercise of, or is conditioned on the non-exercise of one or more of the rights that are specically
granted under this License. You may not convey a covered work if you are a party to an arrangement
with a third party that is in the business of distributing software, under which you make payment to
the third party based on the extent of your activity of conveying the work, and under which the third
party grants, to any of the parties who would receive the covered work from you, a discriminatory
patent license (a) in connection with copies of the covered work conveyed by you (or copies made from
those copies), or (b) primarily for and in connection with specic products or compilations that contain
the covered work, unless you entered into that arrangement, or that patent license was granted, prior
to 28 March 2007.
Notices 54
TS-x33 User Guide
Nothing in this License shall be construed as excluding or limiting any implied license or other
defenses to infringement that may otherwise be available to you under applicable patent law.
13. No Surrender of Others' Freedom.
If conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the
conditions of this License, they do not excuse you from the conditions of this License. If you cannot
convey a covered work so as to satisfy simultaneously your obligations under this License and any
other pertinent obligations, then as a consequence you may not convey it at all. For example, if you
agree to terms that obligate you to collect a royalty for further conveying from those to whom you
convey the Program, the only way you could satisfy both those terms and this License would be to
refrain entirely from conveying the Program.
14. Use with the GNU Aero General Public License.
Notwithstanding any other provision of this License, you have permission to link or combine any
covered work with a work licensed under version 3 of the GNU Aero General Public License into a
single combined work, and to convey the resulting work. The terms of this License will continue to
apply to the part which is the covered work, but the special requirements of the GNU Aero General
Public License, section 13, concerning interaction through a network will apply to the combination as
such.
15. Revised Versions of this License.
The Free Software Foundation may publish revised and/or new versions of the GNU General Public
License from time to time. Such new versions will be similar in spirit to the present version, but may
dier in detail to address new problems or concerns.
Each version is given a distinguishing version number. If the Program species that a certain
numbered version of the GNU General Public License “or any later version” applies to it, you have
the option of following the terms and conditions either of that numbered version or of any later
version published by the Free Software Foundation. If the Program does not specify a version number
of the GNU General Public License, you may choose any version ever published by the Free Software
Foundation.
If the Program species that a proxy can decide which future versions of the GNU General Public
License can be used, that proxy's public statement of acceptance of a version permanently authorizes
you to choose that version for the Program.
Later license versions may give you additional or dierent permissions. However, no additional
obligations are imposed on any author or copyright holder as a result of your choosing to follow a
later version.
16. Disclaimer of Warranty.
THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW.
EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES
PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE
PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL
NECESSARY SERVICING, REPAIR OR CORRECTION.
17. Limitation of Liability.
IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY
COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MODIFIES AND/OR CONVEYS THE PROGRAM
AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE
PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE
OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE
WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
18. Interpretation of Sections 16 and 17.
Notices 55
TS-x33 User Guide
If the disclaimer of warranty and limitation of liability provided above cannot be given local legal eect
according to their terms, reviewing courts shall apply local law that most closely approximates an
absolute waiver of all civil liability in connection with the Program, unless a warranty or assumption of
liability accompanies a copy of the Program in return for a fee.
END OF TERMS AND CONDITIONS
CE Notice
This device complies with CE Compliance Class B.
UKCA Notice
This device complies with the UKCA requirements for products sold in Great Britain.
FCC Notice
FCC Class B Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
Note
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment o and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
Notices 56
Important
Any modications made to this device that are not approved by QNAP Systems, Inc. may
void the authority granted to the user by the FCC to operate this equipment.
VCCI Notice
TS-x33 User Guide
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.
VCCI–B
BSMI Notice
SJ/T 11364-2006
本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国 RoHS
标准规定的限量要求。
本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产品可能
包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。
Notices 57
TS-x33 User Guide
部件名称 有毒有害物质或元素
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬
(CR(VI))
多溴联苯
(PBB)
多溴二苯醚
(PBDE)
壳体 0 0 0 0 0 0
显示 0 0 0 0 0 0
印刷电路板 0 0 0 0 0 0
金属螺帽 0 0 0 0 0 0
电缆组装 0 0 0 0 0 0
风扇组装 0 0 0 0 0 0
电力供应组装 0 0 0 0 0 0
电池 0 0 0 0 0 0
O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。
X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。
Notices 58
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