Q-Logic 59060-02 B User Manual

R

Simplify

QLogic Fibre Channel Switch

Event Message Guide

Firmware Version 6

59060-02 B Page i

QLogic Fibre Channel Switch
Event Message Guide

Information furnished in this manual is believed to be accurate and reliable. However, QLogic Corporation assumes no
responsibility for its use, nor for any infringements of patents or other rights of third parties which may result from its
use. QLogic Corporation reserves the right to change product specifications at any time without notice. Applications
described in this document for any of these products are for illustrative purposes only. QLogic Corporation makes no
representation nor warranty that such applications are suitable for the specified use without further testing or
modification. QLogic Corporation assumes no responsibility for any errors that may appear in this document.

QLogic, SANbox, Enterprise Fabric Suite 2007, SANblade, SANsurfer, and Multistage are trademarks or
registered trademarks of QLogic Corporation.

All other brand and product names are trademarks or registered trademarks of their respective owners.

S

Document Revision History

Release, Revision A, October 2006 Firmware version 6
Update, Revision B, December 22, 2006

Revision B Changes Document Sections Affected

Update logos and page formats All
Update Contact Information 1.3.3

© 2000–2006 QLogic Corporation. All Rights Reserved Worldwide.

QLogic Corporation, 26650 Aliso Viejo Parkway, Aliso Viejo, CA 92656, [phone] or [phone]

Page ii 59060-02 B

First Published: June 2006

Table of Contents

Section 1 Introduction

1.1 Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

1.2 Related Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

1.3 Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

1.3.1 Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

1.3.2 Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

1.3.3 Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Section 2 Events and Event Logging

2.1 Understanding Severity Levels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

2.2 Displaying Events using the Event Browser. . . . . . . . . . . . . . . . . . . . . . . . . 2-1

2.3 Displaying the Events Using the Command Line Interface . . . . . . . . . . . . . 2-2

2.4 Configuring the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

2.5 Archiving and Downloading the Event Log. . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

2.6 Configuring Port Alarm Thresholds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Section 3 Event Messages

3.1 Alarm Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

3.2 Critical Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33

3.3 Warning Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42

3.4 Informative Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-44

59060-02 B Page iii

QLogic Fibre Channel Switch
Event Message Guide

Notes

S

Page iv 59060-02 B

This manual describes the alarm messages for QLogic Fibre Channel switches
using firmware version 6:

This manual is organized as follows:

 Section 1 describes the intended audience, related materials, and technical

support.

 Section 2 describes event logging concepts including definitions, how to

configure the event log, how to display the event log, and how to download
the event log from the switch.

 Section 3 describes the alarm message format and lists the alarm

messages.

1.1

Intended Audience

This manual is for Storage Area Network (SAN) administrators to provide a
reference for switch alarm messages, their meanings, and follow up actions.

Section 1

Introduction

1.2

Related Materials

The Fibre Channel Standards are available from:

Global Engineering Documents, 15 Inverness Way East, Englewood, CO
80112-5776 Phone: [phone] or [phone]
Fax: [phone].

59060-02 B 1-1

1 – Introduction
Technical Support

1.3

Technical Support

Customers should contact their authorized maintenance provider for technical
support of their QLogic switch products. QLogic-direct customers may contact
QLogic Technical Support; others will be redirected to their authorized
maintenance provider.

Visit the QLogic support Web site listed in Contact Information for the latest
firmware and software updates.

1.3.1

Availability

QLogic Technical Support for products under warranty is available during local
standard working hours excluding QLogic Observed Holidays.

1.3.2

Training

QLogic offers certification training for the technical professional for both the
SANblade™ HBAs and the QLogic switches. From the training link at

www.qlogic.com, you may choose Electronic-Based Training or schedule an

intensive "hands-on" Certification course.

S

Technical Certification courses include installation, maintenance and
troubleshooting QLogic SAN products. Upon demonstrating knowledge using live
equipment, QLogic awards a certificate identifying the student as a Certified
Professional. The training professionals at QLogic may be reached by email at
[e-mail].

1-2 59060-02 B

A

1.3.3

Contact Information

Support Headquarters QLogic Corporation

QLogic Web Site www.qlogic.com
Technical Support Web Site [e-mail]
Technical Support Email [e-mail]
Technical Training Email [e-mail]

North American Region

Email [e-mail]
Phone [phone]

1 – Introduction

Technical Support

12984 Valley View Road
Eden Prairie, MN 55344-3657
USA

Fax [phone]

Europe, Middle East, and Africa Region

Email [e-mail]
Phone Numbers by Language [phone] - English

[phone] - Français
[phone] - Deutsch
[phone] - Español
[phone] - Português
[phone] - Italiano

Asia Pacific Region

Email [e-mail]
Phone Numbers by Language [phone] - English

[phone] - (Mandarin)
[phone] - (Japanese)
[phone] - (Korean)

Latin and South America Region

Email [e-mail]
Phone Numbers by Language [phone] - English

[phone] - Español
[phone] - Português

59060-02 B 1-3

1 – Introduction
Technical Support

S

Notes

1-4 59060-02 B

Events and Event Logging

Messages originate from the switch or from the Enterprise Fabric Suite 2007
application in response to events that occur in the fabric.

2.1

Understanding Severity Levels

Events are classified by the following severity levels:
 Alarm – The alarm level describes events that are disruptive to the

administration or operation of a fabric and require administrator intervention.
Alarms are always logged and always displayed on the screen. Alarm
thresholds can be defined for certain port errors to customize when to
generate an alarm.

 Critical – The critical level describes events that are generally disruptive to

the administration or operation of the fabric, but require no action.

 Warning – The warning level describes events that are generally not

disruptive to the administration or operation of the fabric, but are more
important than the informative level events.

Section 2

 Informative – The informative level describes routine events associated with

a normal fabric.

2.2

Displaying Events using the Event Browser

Enterprise Fabric Suite 2007 provides an Event Browser, which displays events
from the switch event log and events that are generated by Enterprise Fabric
Suite 2007 itself. The Event Browser formats events by severity, timestamp,
source, type, and description. Events read from the switch event log obtain the
timestamp from the switch clock, while events generated by Enterprise Fabric
Suite 2007 use the workstation clock.

The Event Browser can maintain a maximum of 1500 event s . Once the maximum
is reached, the oldest events are discarded and replaced with new events. To
display the Event Browser, open the Fabric menu and select Show Event
Browser, or click the Events button on the tool bar. When you close Enterprise
Fabric Suite 2007, all events in the Event Browser are lost. To save events to file
before closing Enterprise Fabric Suite 2007, open the File menu from the Event
Browser window and select Save As. For more information about the Event
Browser, refer to the Switch Management User’s Guide for your switch.

59060-02 B 2-1

2 – Events and Event Logging
Displaying the Events Using the Command Line Interface

2.3

Displaying the Events Using the Command Line Int erface

When you log into a switch through Telnet, the command line interface
automatically displays the alarm history. You can use the Show Alarm or Show
Log command to display the alarm history at any time. New alarm messages are
displayed in the command stream as they occur . Re fer to the Installa tion Guide for
your switch for more information about the Show Log command.

In the command line interface, each message has the following format:

[ordinal][time_stamp][severity][source][message_ID][message_text]

[ordinal] – A number assigned to each message in sequence since that last

time the alarm history was cleared.
[time_stamp] – The time the alarm was issued in the format

day-month-hh:mm:ss:ms-yyyy. This time stamp comes from the switch for events
that originate with the switch, and from the workstation for events that originate
from Enterprise Fabric Suite 2007.

[severity] – The event severity: A–Alarm, C–Critical, W–Warning,
I–Informative.

S

[source] – The program module or application that generated the event.
Sources include Zoning, Switch, PortApp, EPort, Management Server. Alarms do
not include the source.

[message_ID] – A number that identifies the message using the following
format: category.message_number

[message_text] – The alarm message text
Consider the following Informative level event example from the Switch source:

[1][Wed May 26 12:30:29.965 UTC 2004][I][8400.0022][Switch][Successful login user
(snmp@IB-session6) with admin privilege]

2-2 59060-02 B

A

2.4

Configuring the Event Log

Y ou can customize what events that are recorded in the switch event log using the
Set Log command. With the Set Log command, you can filter the events to be
recorded by component, specific ports, and severity level. You can choose from
the following component events:

 E_Port events
 Management server events
 Name server events
 Port events
 Switch management events
 Simple Network Management Protocol (SNMP) events
 Zoning events

Refer to the Command Line Interface Guide for your switch for more information
about the Set Log command.

2 – Events and Event Logging

Configuring the Event Log

2.5

Archiving and Downloading the Event Log

Y ou can use the command line interface to create a file on the switch that cont ains
the most recent 200 entries plus the previous 1000 entries. This file can then be
downloaded to the workstation using FTP. To create and download a log file, do
the following:

1. Log into the switch through Telnet and create an archive of the event log.
The Set Log Archive command creates a file on the switch named logfile.

SANbox #> admin start
SANbox (admin) #> set log archive

2. Open an FTP session on the switch and login with the account name images
and password images. Transfer the file logfile in binary mode with the Get
command.

>ftp ip_address
user:images
password: images

ftp>bin
ftp>get logfile
xxxxx bytes sent in xx secs.
ftp>quit

59060-02 B 2-3

2 – Events and Event Logging
Configuring Port Alarm Thresholds

2.6

Configuring Port Alarm Thresholds

You can configure the switch to generate alarms for selected events. Configuring
an alarm involves choosing an event type, rising and falling triggers, a sample
window, and finally enabling or disabling the alarm. You can configure port alarm
thresholds for the following port events using the Enterprise Fabric Suite 2007 or
the command line interface:

 CRC errors
 Decode errors
 ISL connections
 Device logins
 Device logouts
 Loss-of-signal errors

To configure port threshold alarms using Enterprise Fabric Suite 2007, open the
Switch menu in the faceplate display, and select Port Threshold Alarm
Configuration. The Port Threshold Alarm Configuration dialog shown in
prompts you to enable or disable all alarms, select an event, set triggers, set a
sample window and enable or disable an individual alarm. Refer to the Switch
Management User’s Guide for your switch for more information about port
threshold alarms.

S

To configure port threshold alarms using the command line interface, use the Set
Config Threshold command. Refer to the Installation Guide for your switch for
more information about the command line interface and the Set Config command.

2-4 59060-02 B

This section lists event messages from the command line interface and Enterprise
Fabric Suite 2007 in message ID sequence by the following severity levels:

 Alarm Events
 Critical Events
 Warning Events
 Informative Events

You can look up a message by its message ID or by searching for the message
text. If the message you are looking for does not appear in this section, contact
your authorized maintenance provider.

3.1

Alarm Events

Section 3

Event Messages

(A1000.000F) (The switch is canceling the hotreset - try again later)

Meaning: You cannot move forward with the hot reset. All applications and

switch resources are backing out of the procedure and returning to
normal operation.

Action: Ensure that the fabric is stable and that no changes are being

made to switch configurations or connections and try again.

(A1000.001D) (Hotreset failed and the switch must be reset normally)

Meaning: The hot reset has failed and left the switch in an indeterminate

state.

Action: Reset the switch.

(A1000.001E) (Hotreset failed and the switch is being reset)

Meaning: There was a failure during the hotreset process, the switch is being

reset normally.

Action: None.

59060-02 B 3-1

3 – Event Messages
Alarm Events

(A1003.000B) (Failing release of fabric lock held by switch with domain domain_ID)

Meaning: The local switch is locked as the result of zoning changes being

made by a remote switch.

Action: Wait for the lock to time out and try again.

(A1003.000C) (Fabric Busy, failing lock request from domain domain_ID)

Meaning: The command failed because the fabric is busy with another

command in progress.

Action: Retry the command in 10 seconds.

(A1003.000D) (Fabric already locked by domain domain_ID)

Meaning: The switch given by the domain_ID has locked the fabric.
Action: Unlock the domain_ID lock on the switch given by domain_ID.

(A1003.000E) (Couldn't acquire lock from domain domain_ID)

Meaning: Fabric may be changing, and therefor could not acquire the lock.
Action: Wait for the fabric to stabilize, then try again.

S

(A1003.0010) (Segmenting, zoneset zone_set_name not defined)

Meaning: In non-interop mode, there is a conflict in the zoning configuration,

causing the Inter-Switch Link (ISL) to isolate. The zone set is not
found within the local zoning data base while interop mode is
disabled.

Action: Contact your authorized maintenance provider.

(A1003.0011) (Segmenting, zoneset zone_set_name already active)

Meaning: In non-interop mode, there is a conflict in the zoning configuration,

causing the Inter-Switch Link (ISL) to isolate. A switch tried to
activate a zone set that is already active while interop mode is
disabled.

Action: Contact your authorized maintenance provider.

(A1003.0012) (Segmenting, zoneset zone_set_name merge conflict)

Meaning: In non-interop mode, there is a conflict in the zoning configuration,

causing the Inter-Switch Link (ISL) to isolate. After a zone merge
with interop mode disabled, two zone sets were discovered in the
local zoning database with the same name, but different
membership.

Action: Contact your authorized maintenance provider.

3-2 59060-02 B

3 – Event Messages

A

(A1003.0013) (Segmenting, zone zone_name merge conflict)

Meaning: In non-interop mode, there is a conflict in the zoning configuration,

causing the Inter-Switch Link (ISL) to isolate. After a zone merge
with interop mode disabled, two zone were discovered in the local
zoning database with the same name, but different membership.

Action: Contact your authorized maintenance provider.

(A1003.0014) (Segmenting, alias alias_name merge conflict)

Meaning: There is a conflict in the zoning configuration causing the

Inter-Switch Link (ISL) to isolate. Two aliases were discovered in
the local zoning database with the same name, but different
membership.

Action: Reconcile the active zone sets so that the two aliases have

identical membership.

(A1003.0015) (Zoneset Activation received from switch with domain domain_ID failed,

unknown zoneset zone_set_name)

Meaning: A zone set activation received from the named switch failed

because the zone set was not in the zoning database.

Action: Examine the named switch to verify that the zoning database is

correct.

Alarm Events

(A1003.0016) (Releasing Lock held too long by domain_ID)

Meaning: Zone merge could not complete in the acceptable time.
Action: Check the status of the switch given by domain_ID.

(A1003.0017) (Activation of zoneset by management server failed due to port port_number

out of range.)

Meaning: A zone member defined by domain ID and port was received within

a management server AZSD command with a port number out of
range.

Action: Check management server application zoning configuration to

assure zone members are properly configured.

(A1003.001B) (Failing remote zoning configuration, total zoneset limit would be e xceed ed)

Meaning: The maximum number of zone sets has been exceeded on the

switch as a result of a zone merge.

Action: Reduce the number of zone sets on the remote switch.

(A1003.001C) (Failing remote zoning configuration, tota l member limit would be exceed ed)

Meaning: The maximum number of zone members has been exceeded on

the switch due to a zone merge.

Action: Reduce the number of zone members on the remote switch.

59060-02 B 3-3

3 – Event Messages
Alarm Events

(A1003.001D) (Failing remote zoning configuration, total zones in zonesets limit would be

exceeded)

Meaning: The maximum number of zones in zone sets has been exceeded

on the switch as a result of a zone merge.

Action: Reduce the number zones on the remote switch.

(A1003.001F) (Failing remote zoning configuration, member limit for zone zone_name

exceeded, (size= number_of_zones, limit= maximum_number_of_zones))

Meaning: The maximum number of members for the given zone has been

exceeded as a result of a zone merge.

Action: Reduce the number of members in the given zone on the remote

switch.

(A1003.0020) (Failing remote zoning configuration, total zone limit would be exceeded)

Meaning: The maximum number of zones has been exceeded on the switch

as a result of a zone merge.

Action: Reduce the number of zones on the remote switch.

S

(A1003.0021) (Failing remote zoning configuration, Zoneset is empty)

Meaning: An empty zone set was included as part of a zone merge and was

rejected.

Action: Modify the zoning database on the remote switch to remove or

correct the empty zone set.

(A1003.0022) (Unable to update database with newly activated information, a 'save'

operation is in progress)

Meaning: Modifications were being made to the security or zoning database

while a security set or zone set was being activated or deactivated
from a remote switch.

Action: Avoid activating or deactivating a security set or a zone set while

changes are being made anywhere in the fabric.

(A1003.0023) (Fabric Busy Zoneset operation failed)

Meaning: The activation or deactivation of a zone set failed because the

fabric is currently busy.

Action: Try the activation or deactivation again later.

(A1003.0024) (Request already in progress (internal lock held))

Meaning: A fabric operation is currently in progress.
Action: Wait and try again.

3-4 59060-02 B

3 – Event Messages

A

(A1003.0025) (Error reading security set.)

Meaning: There was a problem handling the activate direct management

server command. The format of the command was not standard.

Action: Check the security configuration.

(A1003.0028) (SFC failure received from remote switch with domain domain_ID)

Meaning: The remote switch given by domain_ID rejected the Staged Fabric

Configuration (SFC) message, so the SFC request has failed.

Action: Check the status of the remote switch at the given domain ID.

There could be an issue with the security configuration or the
zoning configuration.

(A1003.0029) (No response received from switch with domain ID domain_ID)

Meaning: The remote switch given by domain_ID did not reply to a Acquire

Change Authorization (ACA) message, so the ACA request has
failed.

Action: Check the status of the remote switch at the given domain ID.

There could be an issue with the security configuration or the
zoning configuration.

Alarm Events

(A1003.002A) (No response received from switch with domain ID domain_ID)

Meaning: A Staged Fabric Configuration (SFC) frame was sent to the switch

given by domain_ID, but a response was not received.

Action: Check the status of the remote switch at the given domain ID.

There could be an issue with the security configuration or the
zoning configuration.

(A1003.002B) (No response received from switch with domain ID domain_ID)

Meaning: A Update Fabric Configuration (UFC) frame was sent to the switch

given by domain_ID, but a response was not received.

Action: Check the status of the switch.

(A1003.002C) (Zone Merge response indicates failure due to zoning limits, Isolating link)

Meaning: Response from other switch indicates that the active zone sets

could not be merged.

Action: Edit or delete the conflicting zone objects or deactivate the zone

set on the remote switch.

59060-02 B 3-5

3 – Event Messages
Alarm Events

(A1003.002D) (Zone Merge response indicates failure to merge, Isolating link)

Meaning: The attempt to merge two fabrics failed because each active zone

set contained a zone with the same name, but different
membership.

Action: Edit the affected zone to remove the conflict or deactivate one of

the zone sets.

(A1003.002F) (SW2 Zoning Not Supported by other switch, Isolating link)

Meaning: The inter-switch link isolated because the local switch is configured

for FC-SW-2 compliant zoning (interoperability mode set to
Standard), but the remote switch is not.

Action: Set the interoperability mode on the remote switch to Standard.

(A1003.002E) (Zoning merge has been rejected.)

Meaning: The attempt to merge two fabrics failed because each active zone

set contained a zone with the same name, but different
membership.

Action: Edit the affected zone to remove the conflict or deactivate one of

the zone sets.

S

(A1003.0030) (Zone Merge rejected by remote switch.)

Meaning: The zone merge failed.
Action: See the switch log for more details on why the merge failed.

(A1003.0031) (Error reading zoneset from activate direct.)

Meaning: A device supporting management server has sent an Activate

Zoneset Direct $(AZSD) command that did not follow the expected
standard layout.

Action: Contact your authorized maintenance provider.

(A1003.0032) (Zoneset zone_set_name failed validity checks (empty or contains empty

zone/alias))

Meaning: The zone set either has no zones or contains a zone or alias

without members.

Action: Add zones and members, or remove the empty zones and aliases

from the zone set.

(A1003.0033) (No memory for command completion)

Meaning: Insufficient switch memory.
Action: Contact your authorized maintenance provider.

3-6 59060-02 B

3 – Event Messages

A

(A1003.0034) (Merge failed, total zoneset limit would be exceeded.)

Meaning: A fabric merge failed because the combined number of zone sets

exceeds the zoning database limit.

Action: Remove zone sets from the local switch zoning database to allow

fabric merge to complete.

(A1003.0035) (Merge failed, invalid zone data received, ISOLATING)

Meaning: A remote switch sent a zone merge that was invalid.
Action: Reconcile interoperability modes on the local and remote switches

so that they are the same.

(A1003.0036) (Merge failed, member limit for zone zone_name exceeded, (size=

member_number, limit= member_limit))

Meaning: A fabric merge failed because the combined number of members

in two zones having the same name exceeds the limit for the
number of members in a zone.

Action: Remove members from the zone on the local switch or the remote

switch so that the combined sum is less than member limit.

Alarm Events

(A1003.0037) (Merge failed, Total zone member limit would be exceeded)

Meaning: A fabric merge failed because the total number of zone members

exceeds the zoning database limit.

Action: Remove zone members from the local switch or the remote switch

so that the combined sum is less than member limit.

(A1003.0038) (Merge failed, Total zones in zonesets limit would be exceeded.)

Meaning: A fabric merge failed because the total number of zones in zone

sets exceeds the zoning database limit.

Action: Remove zones from the local switch or the remote switch so that

the combined sum is less than zones in zone sets limit.

(A1003.0039) (Merge failed, total zone limit would be exceeded.)

Meaning: A fabric merge failed because the total number of zones exceeds

the zoning database limit.

Action: Remove zones from the local switch or the remote switch so that

the combined sum is less than maximum zone limit.

(A1003.003A) (Zone Merge conflict for ZoneSet zone_set_name (Zone mismatch for zone=

zone_name, check type or members), ISOLATING)

Meaning: A fabric merge failed because two zones of the same name in two

zone sets of the same name have different membership.

Action: Reconcile the membership in the two zones so that they are the

same.

59060-02 B 3-7