Promise Technology SuperSwap 4600 User Manual

S

UPERSWAP

4600

U

SER

M

Version 1.0a

ANUAL

SuperSwap 4600 User Manual

Copyright

© 2006 Promise Technology, Inc. All Rights Reserved.
Copyright by Promise Technology, Inc. (Promise Technology). No part of this

manual may be reproduced or transmitted in any form without the expressed,
written permission of Promise Technology.

Trademarks

Promise, and the Promise logo are registered in U.S. Patent and Trademark
Office. All other product names mentioned herein may be trademarks or
registered trademarks of their respective companies.

Important data protection information

You should back up all data before installing any drive controller or storage
peripheral. Promise Technology is not responsible for any loss of data resulting
from the use, disuse or misuse of this or any other Promise Technology product.

Notice

Although Promise Technology has attempted to ensure the accuracy of the
content of this manual, it is possible that this document may contain technical
inaccuracies, typographical, or other errors. Promise Technology assumes no
liability for any e rror in this publication, and fo r d am age s, w heth er dire ct, indirect,
incidental, cons eq uen tia l or otherwise, that may resul t from such error, including,
but not limited to loss of data or profits.

Promise Technology provides this pub lication “as is” wit hout warranty of any k ind,
either express or implied, including, but not limited to implied warranties of
merchantability or fitness for a particular purpose.

The published information in the manual is subject to change without notice.
Promise Technology reserves the right to make changes in the product design,
layout, and driver revisions without notification to its users.

This version of the User Manual supersedes all previous versions.

Recommendations

In the manual, the appearance of products made by other companies, including,
but not limited to software, servers and disk drives, is for the purpose of
illustration and explanation only. Promise Technology does not recommend,
endorse, prefer or support any product made by another manufacturer.

ii

Radio Frequency Interference S tatement

This equipment has be en teste d an d found to compl y with the limit s fo r a Clas s B
digital devic e, purs uant t o Par t 15 of t he FC C Rule s. The se lim it s ar e desi gned t o
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy, and, if not installed and used in accordance with the instruction may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does caus e harmful in terference to radi o or television rec eption, which
can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outl et on a c ircuit different from that to which
the receiver is connected.

• Consult Promise Technology, Inc. or an experienced radio/TV technician for
help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that
may cause undesired operation. Note Only digital device equipment CERTIFIED
CLASS B should be attached to this equipment and that must have shielded
cables.

Notices

Power Supply Notice

Promise Technology recommends that you compare the capacity of your Power
Supply against the wattage required by your PC plus the disk drives you plan to
install in the SuperSwap 4600. Upgrade your Power Supply if necessary.

Do not use a Y-connector to share power between the SuperSwap 4600 and
another device.

Do not use a Y-connector to share power among the three power connectors on
the SuperSwap 4600.

Attach each SuperSwap 4600 power connector directly to the Power Supply.

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SuperSwap 4600 User Manual

iv

Contents

Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Check the Fit of Your SATA Disk Drives . . . . . . . . . . . . . . . . . . . . . .4

Chapter 2: Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Unpack your SuperSwap 4600 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Install the Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Sequential Startup Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Hot Swap Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Install a Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

3.5-inch Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

2.5-inch Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Install Drive Carrier into Enclosure . . . . . . . . . . . . . . . . . . . . . .14

Remove a Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

RAID Management Software (WebPAM) . . . . . . . . . . . . . . . . . . . .15

Chapter 3: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Interpret LED Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Disk Drive Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Fan Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Contact Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Return Product For Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

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SuperSwap 4600 User Manual

vi

Chapter 1: Introduction

• About This Manual, below

• Overview, page 2

• Specifications, page3

• Key Features, page 3

Thank you for purchasing Promise Technology’s SuperSwap 4600 internal disk
drive enclosure.

About This Manual

This User Manual describes how to set up, use and maintain the S uperSwap
4600 internal disk drive enclosure.

This manual includes a full table of contents, chapter task lists, and cross­references to help you find the specific information you are looking for.

Also included are four levels of notices:

Note

A Note provides helpful information such as hints or alternative
ways of doing a task.

Important

An Important calls attention to an essential step or point required
to complete a task. Important items include things often missed.

Caution

A Caution informs you of possible equipment damage or loss of
data and how to avoid them.

Warning

A Warning notifies you of probable equipment damage or loss of
data, or the possibility of physical injury, and how to avoid them.

1

SuperSwap 4600 User Manual

Overview

The SuperSwap 4600 drive enclosure installs easily into three contiguous 5.25­inch component bays in your personal computer or workstation.

SuperSwap 4600 driv e ca rrier an d enclosur e e xtend the d ata stora ge c apa biliti es
of your system by adding up to four additional 3.5-inch or 2.5-inch form factor
Serial ATA (SATA) disk drive or Serial Attached SCSI (SAS) disk drive to your
system.

SuperSwap 4600 also allows you to easily swap your disk drives in and out of
your computer, without the hassle of opening and closing your comp uter cabi net.

4600

Drive
Carriers

Status
LEDs

Figure 1. SuperSwap 4600 Front View

SuperSwap 4600 accepts only Serial ATA and SAS disk drives. It does not
support (Parallel) ATA or SCSI disk drives.

When used with Promise Technology Serial ATA RAID 0, 1, 5, or 10 products,
such as the FastTrak SX4300, SuperSwap 4600 allows you to hot-swap a failed
drive without powering down the system while fully protecting disk drive and
internal system components.

2

Chapter 1: Introduction

Power
Connector
(1of 3)

SATA
Connector
(1 of 4)

Management
Connector

Daisy-Chain
Connector
(1 of 2)

Figure 2. SuperSwap 4600 Rear View

Fan (1of 2)

Sequential
Startup
Switch

Specifications

• Fits most 3.5-inch and 2.5-inch form factor SATA or SAS disk drives

• Occupies three contiguous 5.25-inch component bays in PC chassis

• Standard Serial ATA interface

• Built-in Enclosure, Array Status and Drive Activity LED indicators

• Two dedicated cooling fans

• Durable metal construction

• Fully-ventilated drive carriers

• Unique handle design automatically disengages drive

• Housing Assembl y dimen si ons (H WD): 4.96 x 5.75 x 8.07 inc hes (1 26 x 146
x 205 mm)

• Drive Carrier dime nsions (HW D): 1.07 x 4.2 1 x 6.81 i nches (27 .2 x 107 x 17 3
mm)

• Operating temperatures: 32

• Operating himidity: 5% to 95% non-condensing

° to 110°F (0°C to 45°C)

Key Features

• Supports 1.5 Gb/s and 3.0 Gb/s SATA disk drives

• Supports standard 7,200 rpm and 10,000 rpm Serial ATA drives

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SuperSwap 4600 User Manual

• Supports standard 10,000 rpm and 15,000 rpm SAS disk drives

• Combine with Promise Serial ATA RAID products to provide striping (RAID

0), mirroring (RAID 1), distributed parity (RAID 5) and mirroring/striping
(RAID 10) at the hardware level

• Supports Promise Serial ATA RAID products

• Supports hot-swapping of disk drives

• Global LED displays high-level condition of the SuperSwap enclosure

• Status LEDs indicate high-level condition of the disk drives

• Activity LEDs display during normal disk drive activity

• Allows auto-sensing of SATA/SA drives and implementation of 150MB/sec
or 300MB/sec burst transfers

• Supports Web-Based Promise Array Management (WebPAM) software
when using a Promise RAID controller, such as FastTrak SX4300

• Supports up to two daisy-chained SuperSwap 4600 enclosures

Check the Fit of Your SATA Disk Drives

Some of the early 3.5-inch, 1.5 Gb/s SATA disk drives may not be compatible
with SuperSwap due to the mechanical design of the disk drive.

1.3 mm

Figure 3. SATA data/power connector clearance

If you plan to install your current 3.5-inch, 1.5 Gb/s SATA drives into the
SuperSwap enclosure, check the clearance above the SATA data/power
connector. See Figure 3.

• If the clearance is at least 1.3 mm, the drive will fit properly into the
SuperSwap enclosure.

• If the clearance is less than 1.3 mm, the drive will not fit properly. Do not
install this disk drive into your Supe rSwap.

All 3.0 Gb/s SATA drives fit properly into the SuperSwap enclosure.

4

Chapter 2: Installation

• Unpack your SuperSwap 4600 (below)

• Install the Enclosure (below)

• Install a Disk Drive (page 11)

• Remove a Disk Drive (page14)

Unpack your SuperSwap 4600

The SuperSwap 4600 box contains the following items:

• SuperSwap Drive Enclosure

• (4) Drive Carriers

•Quick Start Guide

• 3-pin to 3-pin SMBus Cable
(SATA II compliant)

• 6-pin to 6-pin Daisy Chain Cable

SuperSwap 4600, like other parts of your system, is subject to
damage by static electricity. Be sure that you are properly
grounded (Promise recom mends th at you wear an anti-st atic st rap
or touch a grounded object) and that you unplug your system
before installing SuperSwap 4600 or handling its components.

There are two phases to install the SuperSwap 4600 into your computer:

• Install the enclosure in your computer chassis

• Install a disk drive in the drive carrier

• (16) Screws to attach 3.5-inch
disk drives to drive carriers

• (16) Screws to attach 2.5-inch
disk drives to drive carriers

• (8) Screws to mount Enclosure
into PC chassis

• Product CD with User Manual

Warning

Install the Enclosure

To install the enclosure in your computer chassis, follow these steps:

1. Power down your computer and unplug the power cord.

2. Remove the computer co ver.

3. Arrange the drive asse mb lies to arrange for three co ntig uo us, free 5.25-inch
drive bays. Remove any bezels covering them.

5