Promise Technology NS4300N User Manual

S

MART

NS4300N

Product Manual

Version 2.4 SR5

S

TOR

SmartStor NS4300N Product Manual

Copyright

© 2008 Promise Technology, Inc. All Rights Reserved.
Copyright by Promise Technology, Inc. (Promise Technology). No part of this

manual may be reproduced or transmitted in any form without the expressed,
written permission of Promise Technology.

Trademarks

Promise, and the Promise logo are registered in U.S. Patent and Trademark
Office. All other product names mentioned herein may be trademarks or
registered trademarks of their respective companies.

Important data protection information

You should back up all data before installing any drive controller or storage
peripheral. Promise Technology is not responsible for any loss of data resulting
from the use, disuse or misuse of this or any other Promise Technology product.

Notice

Although Promise Technology has attempted to ensure the accuracy of the
content of this manual, it is possible that this document may contain technical
inaccuracies, typographical, or other errors. Promise Technology assumes no
liability for any e rror in this publication, and fo r d am age s, w heth er dire ct, indirect,
incidental, cons eq uen tia l or otherwise, that may resul t from such error, including,
but not limited to loss of data or profits.

Promise Technology provides this publication “as is” without warranty of any
kind, either express or implied, including, but not limited to implied warranties of
merchantability or fitness for a particular purpose.

The published information in the manual is subject to change without notice.
Promise Technology reserves the right to make changes in the product design,
layout, and driver revisions without notification to its users.

This version of the Product Manual supersedes all previous versions.

Recommendations

In this Product Manual, the appearance of products made by other companies,
including, but not limited to software, servers, and disk drives, is for the purpose
of illustration and explanation only. Promise Technology does not recommend,
endorse, prefer, or support any product made by another manufacturer.

ii

Contents

Chapter 1: Introduction to SmartStor . . . . . . . . . . . . . . . . . . . . . . . . .1

About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Protocol Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Key Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Compatible Backup Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Client OS Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Browser Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Chapter 2: Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Unpacking the SmartStor NS4300N . . . . . . . . . . . . . . . . . . . . . . . . .5

Installing Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Connecting to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Connecting the Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Installing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

OS Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Installation: Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Installation: Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Setting up the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Connecting to PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Browser Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Finding the SmartStor’s IP Address . . . . . . . . . . . . . . . . . . . . .20

PASM in your Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

PASM in SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

PASM in Bonjour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Shutting Down the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Chapter 3: Connecting to the SmartStor . . . . . . . . . . . . . . . . . . . . . .27

Setting up a Network Drive on a Windows PC . . . . . . . . . . . . . . . .27

Setting up a Network Drive on a UNIX or Linux PC . . . . . . . . . . . .31

On a Windows or Macintosh PC . . . . . . . . . . . . . . . . . . . . . . . .31

On the UNIX/Linux PC with Command Line Interface . . . . . . .32

On the Linux PC with Graphic Desktop . . . . . . . . . . . . . . . . . .33

Setting up a Network Drive on a Macintosh PC . . . . . . . . . . . . . . .35

In PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

On the Macintosh Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Connecting a USB Printer to SmartStor . . . . . . . . . . . . . . . . . . . . .39

Setting up the Print Server on SmartStor . . . . . . . . . . . . . . . . . . . .40

Setting up Windows Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

iii

SmartStor NS4300N Product Manual

Chapter 3: Connecting to the SmartStor, cont.

Setting up Linux Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Setting up Macintosh Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Connecting a USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Windows PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Linux PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Macintosh PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Disconnecting a USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Setting-up Apple iTunes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Downloading the Firefly Plug-in . . . . . . . . . . . . . . . . . . . . . . . .52

Installing the Firefly Plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Installing and Configuring Apple iTunes . . . . . . . . . . . . . . . . . .54

Chapter 4: One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Enabling One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Creating a Backup Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Performing a One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . .62

Viewing Your Backup Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Restoring Backed-up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Chapter 5: SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Working with SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Opening the MSN Window . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Opening the Main Window . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Choosing a SmartNAVI Language . . . . . . . . . . . . . . . . . . . . . .69

Starting the Advanced Storage Manager (PASM) . . . . . . . . . .69

Viewing SmartNAVI Information . . . . . . . . . . . . . . . . . . . . . . . .70

Locking the SmartNAVI Window . . . . . . . . . . . . . . . . . . . . . . . .70

Closing SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Managing Users and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Creating a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Creating the Default User . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Changing User Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Changing User Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Viewing a List of Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Creating a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Viewing a List of Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Adding Members to a Group . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Deleting Members from a Group . . . . . . . . . . . . . . . . . . . . . . . .75

iv

Chapter 5: SmartNAVI, cont.

Managing Users and Groups, cont.

Deleting a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Viewing Quotas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Setting Quotas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Managing RAID Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Creating a RAID Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Expanding a RAID Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Viewing RAID Volume Status . . . . . . . . . . . . . . . . . . . . . . . . . .79

Viewing a List of RAID Volumes . . . . . . . . . . . . . . . . . . . . . . . .79

Recreating a RAID Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Managing Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Doing a Backup Now . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Scheduling a Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Viewing Backup Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Changing a Scheduled Backup . . . . . . . . . . . . . . . . . . . . . . . . .84

Deleting a Scheduled Backup . . . . . . . . . . . . . . . . . . . . . . . . . .85

Restoring Backed-up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Viewing the Backup Event Log . . . . . . . . . . . . . . . . . . . . . . . . .86

Saving the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Clearing the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Managing Share Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Creating a Share Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Opening a Share Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Viewing a List of Share Folders . . . . . . . . . . . . . . . . . . . . . . . .89

Changing Share Folder Permissions . . . . . . . . . . . . . . . . . . . .89

Deleting a Share Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Mounting a Share Folder /

Creating a Network Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Un-mounting a Share Folder /

Disconnecting a Network Drive . . . . . . . . . . . . . . . . . . . . . . . . .90

Making Management Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Configuring a NAS System . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Changing Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Locating the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Choosing a Default NAS System . . . . . . . . . . . . . . . . . . . . . . .94

Enabling or Disabling Event Notification . . . . . . . . . . . . . . . . . .94

Viewing the System Event Log . . . . . . . . . . . . . . . . . . . . . . . . .95

Adding Application Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Viewing a List of Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Contents

v

SmartStor NS4300N Product Manual

Chapter 5: SmartNAVI, cont.

Making Management Settings, cont.

Viewing Plug-in Version Numbers . . . . . . . . . . . . . . . . . . . . . .96

Enabling and Disabling Plug-ins . . . . . . . . . . . . . . . . . . . . . . . .97

Removing Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Rebooting the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Shutting Down the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . .98

Restarting the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Managing Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Adding a Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Drag and Drop Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Batch Downloading Files . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Viewing the Download List . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Removing a Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Pausing and Resuming a Download . . . . . . . . . . . . . . . . . . . .103

Viewing the Downloaded List . . . . . . . . . . . . . . . . . . . . . . . . .103

Opening a Downloaded File . . . . . . . . . . . . . . . . . . . . . . . . . .103

Deleting a Downloaded File . . . . . . . . . . . . . . . . . . . . . . . . . .104

Chapter 6: PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Connecting to PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

PASM in your Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

PASM in SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

PASM in Bonjour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Choosing a Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Navigating in PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Logging out of PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Setting up SmartStor with the Setup Wizard . . . . . . . . . . . . . . . . .112

Step 1 Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

Step 2 Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

Step 3 Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Step 4 Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Step 5 Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Finish Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Managing Users and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Viewing a List of Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Creating a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Changing the Administrator’s Password . . . . . . . . . . . . . . . . .114

Changing a User's Password . . . . . . . . . . . . . . . . . . . . . . . . .115

Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

vi

Chapter 6: PASM, cont.

Managing Users and Groups, cont.

Viewing a List of Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Creating a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Adding Members to a Group . . . . . . . . . . . . . . . . . . . . . . . . . .116

Removing Members from a Group . . . . . . . . . . . . . . . . . . . . .116

Deleting a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Viewing Quotas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Setting Quotas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Managing File & Print Services . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Setting up Windows Access . . . . . . . . . . . . . . . . . . . . . . . . . .119

Setting up UNIX/Linux Access . . . . . . . . . . . . . . . . . . . . . . . .121

Setting up Macintosh Access . . . . . . . . . . . . . . . . . . . . . . . . .122

Setting up FTP Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

Setting up your Print Server . . . . . . . . . . . . . . . . . . . . . . . . . .124

Setting up your DLNA Server . . . . . . . . . . . . . . . . . . . . . . . . .124

Viewing a List of Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

Enabling and Disabling Plug-ins . . . . . . . . . . . . . . . . . . . . . . .125

Viewing a List of Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

Modifying Folder Services . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

Adding a Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

Deleting a Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Setting up Folder Sharing: Windows, Macintosh, FTP . . . . . .127

Setting up Folder Sharing: UNIX and Linux . . . . . . . . . . . . . .128

Managing RAID Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Viewing RAID Volume Status . . . . . . . . . . . . . . . . . . . . . . . . .129

Viewing Disk Drive Information . . . . . . . . . . . . . . . . . . . . . . . .130

Creating a RAID Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Designating a Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . .131

Migrating a RAID Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . .131

Deleting a RAID Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Viewing an External USB Drive or Memory Stick . . . . . . . . . .133

Formatting an External USB Drive or Memory Stick . . . . . . . .133

Managing Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

Viewing a List of Snapshot Backups . . . . . . . . . . . . . . . . . . . .134

Setting up a Snapshot Backup . . . . . . . . . . . . . . . . . . . . . . . .134

Scheduling a Snapshot Backup . . . . . . . . . . . . . . . . . . . . . . .135

Recovering Snapshot Backups . . . . . . . . . . . . . . . . . . . . . . . .135

Viewing the NAS Replication Schedule . . . . . . . . . . . . . . . . .136

Setting up NAS Replication . . . . . . . . . . . . . . . . . . . . . . . . . . .136

Enabling One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . .137

Contents

vii

SmartStor NS4300N Product Manual

Chapter 6: PASM, cont.

Managing the Network Connection . . . . . . . . . . . . . . . . . . . . . . . .138

Viewing Network Setup Information . . . . . . . . . . . . . . . . . . . .138

Making Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .138

Working with Jumbo Frames . . . . . . . . . . . . . . . . . . . . . . . . .139

Working with DDNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

Making Management Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

Viewing the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

Setting up SMTP Authentication . . . . . . . . . . . . . . . . . . . . . . .141

Sending a Test Message . . . . . . . . . . . . . . . . . . . . . . . . . . . .142

Viewing the Email Alert List . . . . . . . . . . . . . . . . . . . . . . . . . .142

Adding an Email Alert Recipient . . . . . . . . . . . . . . . . . . . . . . .143

Deleting an Email Alert Recipient . . . . . . . . . . . . . . . . . . . . . .143

Upgrading the System Firmware . . . . . . . . . . . . . . . . . . . . . .143

Adding Application Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . .143

Removing Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

Enabling and Disabling the Buzzer . . . . . . . . . . . . . . . . . . . . .144

Viewing UPS Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

Setting up a UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

Setting up System Standby . . . . . . . . . . . . . . . . . . . . . . . . . . .146

Managing the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

Setting System Date and Time . . . . . . . . . . . . . . . . . . . . . . . .147

Adjusting for Daylight Saving Time . . . . . . . . . . . . . . . . . . . . .147

Running the Network Time Protocol . . . . . . . . . . . . . . . . . . . .148

Viewing the Results of NTP Synchronization . . . . . . . . . . . . .148

Rebooting the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . .149

Shutting Down the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . .149

Restarting the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Locating the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Viewing System Information . . . . . . . . . . . . . . . . . . . . . . . . . .150

Viewing Enclosure Information . . . . . . . . . . . . . . . . . . . . . . . .151

Enabling the Smart Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151

Chapter 7: Technology Background . . . . . . . . . . . . . . . . . . . . . . . .153

Introduction to RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

RAID 0 – Stripe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

RAID 1 – Mirror . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155

RAID 5 – Block Striping with Distributed Parity . . . . . . . . . . . .156

RAID 10 – Mirror / Stripe . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

viii

Contents

Chapter 7: Technology Background, cont.

Choosing a RAID Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158

RAID 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158

RAID 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158

RAID 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159

RAID 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159

Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159

Automatic Rebuilding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160

Partition and Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160

RAID Volume Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161

Chapter 8: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163

Responding to an Audible Alarm . . . . . . . . . . . . . . . . . . . . . . . . . .163

Checking the System Status LED . . . . . . . . . . . . . . . . . . . . . . . . .164

Checking Disk Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164

Replacing a Failed Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . .165

Checking RAID Volume Status in PASM . . . . . . . . . . . . . . . . . . . .166

SmartStor Responds to a Critical RAID Volume . . . . . . . . . . .166

Responding to an Invalid RAID Volume . . . . . . . . . . . . . . . . .167

Checking File System Status in PASM . . . . . . . . . . . . . . . . . . . . .168

Rebuilding the File System . . . . . . . . . . . . . . . . . . . . . . . . . . .168

Checking the Event Log in PASM . . . . . . . . . . . . . . . . . . . . . . . . .169

Responding to Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170

Checking Enclosure Status in PASM . . . . . . . . . . . . . . . . . . . . . .173

Solving Network Connection Problems . . . . . . . . . . . . . . . . . . . . .174

Verifying Connections with SmartNAVI . . . . . . . . . . . . . . . . . .176

SmartStor Lockup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177

Checking Your Email Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

Restoring the Default Password . . . . . . . . . . . . . . . . . . . . . . . . . .179

Resolving a Windows Firewall Issue . . . . . . . . . . . . . . . . . . . . . . .180

Chapter 9: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183

Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .187

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .190

Returning Product For Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . .192

Appendix A: Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195

Upgrading the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195

Connection Problems After Restart . . . . . . . . . . . . . . . . . . . . . . . .196

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SmartStor NS4300N Product Manual

Appendix B: Important Information . . . . . . . . . . . . . . . . . . . . . . . . .197

GNU General Public License . . . . . . . . . . . . . . . . . . . . . . . . . . . .197

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199

x

Chapter 1: Introduction to SmartStor

• About This Manual (page 1)

• Architecture (page 2)

• Protocol Support (page 2)

• Key Benefits (page 2)

• Specifications (page3)

• Compatible Backup Software (page 4)

• Client OS Support (page4)

• Browser Support (page4)

Promise Technology’s SmartStor NS4300N is a network attached storage (NAS)
solution for external storage targeted for small and medium business (SMB)
users and small office/home office (SOHO) users.

With a NAS product, users can sa ve thei r wo rk and hav e acc es s to file s over the
network without having to carry around a disk drive or memory stick. The
Administrator can manage acces s privileg es for greater securi ty. Multiple backup
and synchronization functions protect your data.

About This Manual

This Product Manual describes how to setup, use, and maintain the SmartStor
NS4300N. It also describes how to use:

• SmartNAVI software that you install and run on your Win dows or

Macintosh PC

• Promise Advanced Storage Manager (PASM) software that runs on the

SmartStor
This manual includes a full table of contents, chapter task lists, and numerous

cross-references to help you find the specific information you are looking for.
Also included are four levels of notices:

A Note provides helpful information such as hints or alternative
ways of doing a task.

An Important calls attention to an essential step or point required
to complete a task. Important items include things often missed.

1

Note

Important

SmartStor NS4300N Product Manual

Caution

A Caution informs you of possible equipment damage or loss of
data and how to avoid them.

Warning

A Warning notifies you of probable equipment damage or loss of
data, or the possibility of physical injury, and how to avoid them.

Architecture

The SmartStor NS4300N’s architecture is based on the Freescale MPC8343
microprocessor and the Promise PDC40719 Serial ATA RAID Controller. The
Gigabit Ethernet port is used for the data transfer and management. The USB
ports are used for a printer, exp a ns ion driv es, and Uninterruptable Power Su ppl y
(UPS).

Protocol Support

SmartStor NS4300N supports:

• Windows 2000, XP Professional, 2003 Server; and Vista Business,

Enterprise, and Ultimate clients through SMB and CIFS protocols

• UNIX and Linux clients through the NFS protocol

• Macintosh clients through the AFP protocol

• FTP clients through the FTP protocol

• DLNA clients through UPnP protocol with an optional plug-in

• Up to 16 concurrent connections

Key Benefits

• Easy-to-use browser-based management interface

• Data sharing over the network

• One-touch backup of designated file folders on client PC

• Snapshot backup for real-time image of the file system

• Remote NAS-to-NAS synchronization and backup

• Network print server with USB printer

• User, Group, and Quota management

• UPS support with automated shutdown

• Heterogeneous environment: Windows, UNIX, Linux, and Macintosh

2

Chapter 1: Introduction to SmartStor

Specifications

• Disk drive support:

• Four 1.5 Gb/s or 3 Gb/s SATA 3.5-inch disk drives

• Conforms to Serial ATA 1.0 specification and Serial ATA II: Extensions
to Serial ATA 1.0 specification (SATA II, phase I specification)

• SATA specification of 3 Gb/s transfers with CRC error-checking

• Hot-swapping of disk drives

• Tagged command queuing

• Native command queuing

• Drive roaming among channe ls

• S.M.A.R.T. status polled every 15 minutes

• Online c apacity expansion

• RAID Level Migration

• Hot spare drives

• RAID Volume rebuilding

• Gigabyte rounding

• Background rebuilding

• RAID level support: RAID 0, 1, 5, and 10

• Large file system support up to 6 TB

• Unicode file name support

• SATA RAID Controller: Promise PDC40719

• Server on a Chip: Freescale MPC8343, 400MHz

• Networking: 10/100/1000 Mb/s Ethernet Port on motherboard

• USB ports: USB 2.0, up to 480 Mb/s, two Type-A connectors

• File protocols: SMB, CIFS, FTP, AFP, NFS

• Flash Memory : 16 MB, 16-bit

• Memory: 128 MB DDR SDRAM

• Power Supply: 200-watt ATX with PFC

• Network Time Protocol (NTP) client

• Error logging

• Phone home capability (email notification) to contact IT staff

• Hardwar e monitoring of :

•Fan

• Temperature

•Power

• Disk status

• One-Touch button

• Enclosure status

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SmartStor NS4300N Product Manual

Compatible Backup Software

SmartStor NS4300N is compatible with the following backup software products:

• Symantec Backup Exec System Recovery Server Edition

• Microsoft Backup Software for Windows 95/98/NT/2000/ME/XP

• Dantz Retrospect for Macintosh

Client OS Support

Microsoft Windows :

• Vista Business, Enterprise, and Ultimate; Server 2003, XP Professional,
2000

• Supports Intel IA32, AMD64 and Intel EM64T platforms

UNIX/Linux:

• Red Hat Enterprise Linux 3.0 (AS/WS/ES)

• Red Hat Enterprise Linux 4.0 (AS/WS/ES)

• SuSe Linux Enterprise 10 (S erver/Desktop)

Apple Macintosh:

•Mac OS X

Browser Support

Use the latest version of the following browsers to manage the SmartStor
NS4300N:

• Internet Explorer

• Netscape Navigator

• Mozilla

•Firefox

• Safari (Mac OS X)

4

Chapter 2: Installation and Setup

• Unpacking the SmartStor NS4300N (page 5)

• Installing Disk Drives (page 7)

• Connecting to the Network (page 7)

• Connecting the Power (page7)

• Installing the Software

• OS Support (page 8)

• Installation: Win dows (pa ge8)

• Installation: Ma cintosh (page 11)

• Setting up the SmartStor (page 16)

• Connecting to PASM (page 20)

• Shutting Down the SmartStor (page 26)

Unpacking the SmartStor NS4300N

The SmartStor NS4300N box contains the following items:

• SmartStor NS4300N Unit

•Quick Start Guide

• Screws for disk drives
(1 package)

The electronic components within the SmartStor are sensitive to
damage from Electro-Static Discharge (ESD). Observe
appropriate precautions at all times when handling the SmartStor
or its subassemblies.

To configure the SmartStor, you must install SmartNAVI. See
“Installing the Software” on page8.

• Ethernet cable

• Power cord

• CD with SmartNAV I sof tware ,

Product Manual and Quick Start
Guide

Warning

Important

5

SmartStor NS4300N Product Manual

Figure 1. SmartStor NS4300N Front View

Note: This SmartStor is shown without the front door.

Figure 2. SmartStor NS4300N Rear View

Disk Drive
Drive Carrier
Disk Status

LED

Disk Activity
LED

Power Button
System Status

LED

Ethernet
Activity LED

One Touch
Backup Button

Disk Drive
Cooling Fan

RJ45 Network
Connection

USB
Connections

Power
Supply Fan

Power
Connection

6

Chapter 2: Installation and Setup

Installing Disk Drives

You can populate the SmartStor NS4300N with SATA 1.5 Gb/s or 3.0 Gb/s disk
drives. For optimal performance, install disk drives of the same model and
capacity. Your disk drives will become a RAID Volume on the SmartStor.

To install disk drives:

1. Open the door on the front of the SmartStor enclosure.

2. Pull a disk drive carrier from the enclosure. See Figure 1.

3. Carefully lay the disk drive into the drive carrier, so that the screw holes on
the sides of the carrier align with the screw holes in the drive.

4. Insert the screws through the holes in the drive carrier and into the sides of
the disk driv e.

• Install only the counter-sink screws supplied with the SmartStor.

• Install four screws per dr ive.

• Snug each screw. Be careful not to over-tighten.

5. Reinstall the drive carrier into the SmartStor enclosure.
Repeat steps 2 through 5 until all of your disk drives are installed.

6. Close the door on the front of the SmartStor.

Connecting to the Network

To connect the SmartStor to your network:

1. Attach one end of the network cable to the RJ45 network connection.
See Figure 2.

2. Attach the other end of the network cable to your Ethernet hub or switch.

Connecting the Power

To power the SmartStor:

1. Attach the power cord on the back of the SmartStor enclosure and plug the
other end into the power source. See Figure 2.

2. On the front of the SmartStor, press the power button. See Figure 1.
It takes about a minute to boot the SmartStor. When fully booted:

• The System Status LED turns green. See Figure 1.

• The buzzer beeps one time.

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SmartStor NS4300N Product Manual

Installing the Software

The SmartNAVI software connects your PC to the SmartStor, sets up the
SmartStor, sets up network drives on your PC, and performs backups.

OS Support

The following operating systems support SmartNAVI:

• Windows Vista: Business,
Enterprise or Ultimate

• Windows 2003 Server

Installation: Windows

To install the SmartNAVI on a Windows PC:

1. Insert the CD into your PC’s CD-ROM.

2. Double-click the SmartNAVI installer icon (right).

3. Click the Next button to begin installation.

• Windows XP Professional

• Windows 2000

•Mac OS X

The License Agreement screen appears.

8

Chapter 2: Installation and Setup

4. Click the “I accept the terms...” option, then click the Next button.

The Choose Destination Location screen appears.

5. Optional. Click the Browse... button to choose a new install location for the
software.

Click the Next button.

The Ready to Install screen appears.

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SmartStor NS4300N Product Manual

6. Click the Install button to proceed with installation.

When the installation is finished, the final installation screen appears.

7. Click to Finish button to close the installer.
With the Online Registration box checked, your browser will open and go

directly to the Promise prod uct registra tion w ebsit e. Thank you for tak ing the
time to register.

10

Chapter 2: Installation and Setup

The installer adds a SmartNAVI icon to the:

•Start menu

• Application tray
SmartNAVI loads automatically every time your Windows OS starts.

Installation: Macintosh

To install the SmartNAVI on a Macintosh PC:

1. Insert the CD into your PC’s CD-ROM.

2. Double-click the SmartNAVI installer icon (right).

3. From the dropdown menu, choos e the language yo u prefer.
Then click the OK button.

The Introduction screen appears.

11

SmartStor NS4300N Product Manual

4. Click the Next button to begin installation.

The License Agreement screen appears.

5. Click the “I accept the terms...” option, then click the Next button.

12

The Pre-Installation Summary screen appears.

6. Click the Install button to begin the installation.

The Install Complete screen appears.

Chapter 2: Installation and Setup

13

SmartStor NS4300N Product Manual

7. Click the Next button to continue.

The Online Registration screen appears.

14

Chapter 2: Installation and Setup

8. Click to Done button to close the installer.
With the Online Registration box checked, your browser will open and go

directly to the Promise prod uct registra tion w ebsit e. Thank you for tak ing the
time to register.

The installer adds a SmartNAVI icon to the:

•Dock

• Applications folder
SmartNAVI loads automatically every time your Mac OS starts.

15

SmartStor NS4300N Product Manual

Setting up the SmartStor

The SmartNAVI performs the setup procedures on your SmartStor. After the
procedure is done, you will have a default folder on the SmartStor, set up as a
network drive on your PC.

You can change the network settings, create RAID volumes, add and mount
folders on your Sm artStor after initial setup using Smart NAVI. Y ou ca n als o made
more advanced settings using the PASM software. See “Connecting to PASM”
on page 20.

To set up your SmartStor:

1. Double-click the SmartNAVI icon in the Windows
application tray or Macintosh Dock (right).

The MSN Window opens.

2. Optional. From Language dropdown menu, choose
the language you prefer.

3. Double-click the NS4300N in the NAS list.

SmartNAVI in
Windows

SmartNAVI in
Mac OS X

16

Chapter 2: Installation and Setup

4. Type admin in the Username, Password, and Confirm fields, then click the
Login button.

This action creates a default user and logs the default user into SmartNAVI.
The Main Window opens.

5. Choose a Setup Mode and click the button:

• One Click Setup – Loads a collection of default settings.

Recommended for most users.

• Advanced Setup – Enables you to make your own settings.

Recommended for advanced users.

6. Click the OK button to continue.
If you chose One Click Setup, the Wizard creates a RAID Volume and a

default folder called Public. You are finished with the setup.

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SmartStor NS4300N Product Manual

If you chose Advanced Setup, go to the next step.

7. Choose Automatic (DHCP) or Manual network settings.
If you chose Manual settings, type entries for each of the following

parameters in the fields provided :

• Computer (NAS system) Name

• IP Address

• Subnet Mask

• Gateway

• Primary and Secondary DNS – optional

8. Click the Next button to continue.

9. Choose the following values from their respective dropdown menus:

•Timezone

•Year

•Month

•Day

• Time in Hours, Minutes, and Seconds

10. Click the Next button to continue.

11. Choose Automatic or Manual RAID Volume creation.
If you chose Manual, choose the type of RAID Volume you want:

• Maximum Capacity – RAID 0, using all disk drives

• Data Protection – RAID 5, using all disk drives

12. Click the Next button to continue.

13. Choose a network drive letter from the dropdown menu.
This drive will be mapped as a network drive on your PC.
The list begins with Z and goes in reverse alphabetical order.

14. Click the Next button to continue.

15. Review your parameters.
To make changes, click the Previous button.
To accept the parameters and configure your NAS system, click the OK

button.

16. Click the Yes button in the confirmation box.
The Wizard creates a RAID Volume and a default folder called Public.
The Public folder on the SmartStor appears under My Computer as a

network driv e.

18

Chapter 2: Installation and Setup

You can now copy files to and from the folder on the SmartStor.
To access this folder from other PCs, see “Chapter 3: Connecting to the

SmartStor” on page 27.
To create additional RAID Volumes and folders, see “Chapter 6: PASM” on

page 105.

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SmartStor NS4300N Product Manual

Connecting to PASM

The Promise Advanc ed Storage Manager (P ASM ) sof tw are is f actory -inst a lled on
the SmartStor system. PASM runs in the browser on your PC. You can access
PASM:

• Directly in your browser. See page 21.

• From SmartNAVI. See page 22.

• Using Bonjour. See page 24.

Browser Support

Choose one of the following browsers to use with PASM:

• Internet Explorer

• Mozilla

•Firefox

• Netscape Navigator

• Safari (Mac OS X)

Finding the SmartStor’s IP Address

To access the SmartStor in your browser, you must know
the SmartStor’s IP address. Use SmartNAVI for this
purpose.

Double-click the SmartNAVI icon in the Windows
application tray or Macintosh Dock (right).

The MSN Window opens with the NAS List displayed.
The IP address of the SmartStor shown in the NAS List.

IP address of the SmartStor
detected on the network

SmartNAVI in
Windows

SmartNAVI in
Mac OS X

For more information about SmartNAVI, see “Chapter 5: SmartNAVI” on
page 67.

20

Chapter 2: Installation and Setup

PASM in your Browser

To log into PASM in your browser:

1. Start your Browser.

2. In the Browser address field, type in the IP address of the SmartStor.
See “Finding the SmartStor’s IP Address” on page 20.
Note that the IP address shown below is only an example. The IP address

you type into your browser w ill be different.

• PASM uses an HTTP connection . . . . . . . . . . . . . . . . . . . . . ..http://

• Enter the SmartStor’s IP address . . . . . . . . . . . . . . . . . 192.168.1.1

Together, your entry looks like this: http://192.168.1.1
The PASM login screen displays.

3. Type admin in both the User Name and Password fields, then click the
Login button.

The user name and password are case sensitive.
For more information about PASM, see “Chapter 6: PASM” on page 105.

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SmartStor NS4300N Product Manual

PASM in SmartNAVI

To log into PASM from SmartNAVI:

1. Double-click the SmartNAVI icon in the Windows
application tray or Macintosh Dock (right).

The MSN Window opens.

2. Click the NS4300N in the NAS list.

3. Click the WWW icon to start the browswer and open
PASM.

SmartNAVI in
Windows

SmartNAVI in
Mac OS X

22

Chapter 2: Installation and Setup

Your default browser starts and the PASM login screen displays.

4. Type admin in both the User Name and Password fields, then click the
Login button.

The user name and password are case sensitive.
For more information about PASM, see “Chapter 6: PASM” on page 105.

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SmartStor NS4300N Product Manual

PASM in Bonjour

Bonjour is a service discovery protocol for local area networks. To use Bonjour,
you must have a Bonjour-capable browser.

Method 1

To log into PASM from Bonjour:

1. Start your Browser.

2. Click the Show all bookmarks icon.
The Collections list appears.

3. Under the Collections list, click the Bonjour icon.

4. Click to highlight the SmartStor in the Bookmark list to launch PASM.

Method 2

To log into PASM from Bonjour:

1. Start your Browser.

2. Click the Bonjour icon.
The Bonjour list of network devices appears.

3. Click to highlight the SmartStor in the Bonjour list to launch PASM.

24

The PASM login screen displays.

Chapter 2: Installation and Setup

4. Type the user name and password in the respective fields, then click the
Login button.

The default user name is admin. The default password is admin.
The user name and password are case sensitive.

For more information about PASM, see “Chapter 6: PASM” on page 105.

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SmartStor NS4300N Product Manual

Shutting Down the SmartStor

To shut down the SmartStor, press and hold the power button for five seconds.
See Figure 3. The system status LED turns red, then goes dark.

To restart the SmartStor, press the power button again.

Figure 3. Press and hold the Power button for 5 seconds

Power Button

Note: This SmartStor is shown without the front door.

26

System Status
LED

Chapter 3: Connecting to the SmartStor

• Setting up a Network Drive on a Windows PC (page 27)

• Setting up a Network Drive on a UNIX or Linux PC (page 31)

• Setting up a Network Drive on a Macintosh PC (page 35)

• Connecting a USB Printer to SmartStor (page 39)

• Setting up the Print Server on SmartStor (page 40)

• Setting up Windows Printing (page 41)

• Setting up Linux Printing (page 44)

• Setting up Macintosh Print ing (page 47)

• Connecting a USB Drive (page 49)

• Disconnecting a USB Drive (page 51)

• Setting-up Apple iTunes (page 52)

To copy files to and from a folder on the SmartStor, you must make the folder a
network drive on your PC.

To use the SmartStor as a print se rver, you must connect the USB printer, enable
SmartStor’s print server, and set up printing on your PC.

Setting up a Network Drive on a Windows PC

You can also use SmartNAVI for this purpose, see “Mounting a Share Folder /
Creating a Network Driv e” on p age 90. If your PC does not have SmartNAVI, use
the following procedure to setup a Network Drive with My Network Places.

Using the SMB protocol, SmartStor supports up to 16 concurrent connections.
To setup a network drive:

1. On the Windows desktop, double-click the My Network Places icon.

2. Click the Search button in the toolbar.

If the Search button is not shown, from the View menu, choose Toolbars,
then Standard Buttons.

27

SmartStor NS4300N Product Manual

3. In the Computer name field, type the IP address of the SmartStor and click
the Search button.

See “Finding the SmartStor’s IP Address” on page 20.

The SmartStor appears in the search results list.

SmartStor (NS4300N)
found on the network

4. Double-click the SmartStor to show the Public folder and any other folders
you have created.

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Chapter 3: Connecting to the SmartStor

5. Right-click the folder you want and choose Map Network Drive from the
dropdown menu.

The Map Network Drive dialog box appears.

6. In the Map Network Drive dialog box, choose a drive letter and click the
Finish button.

7. Double-click the My Computer icon on your Windows desktop.

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SmartStor NS4300N Product Manual

The folder on the SmartS tor a ppears u nder My Co mputer as a network drive.

You can now copy files to and from the folder on the SmartStor.

SmartStor (NS4300N) under
Network Drives

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Chapter 3: Connecting to the SmartStor

Setting up a Network Drive on a UNIX or Linux PC

Before you can access the SmartStor from a UNIX or Linux PC, you must
configure the SmartStor to communicate with UNIX and Linux.

On a Windows or Macintosh PC

Setting up UNIX/Linux Service

To set up access from a UNIX or Linux PC:

1. Start PASM.
See “PASM in your Browser” on page 21, “PASM in SmartNAVI” on

page 22, or “PASM in Bonjour” on page 24.

1. In the Tree, click the + beside the File & Print icon to expand the Tree.

2. Click the Protocol Control icon, then click the UNIX/Linux tab.

3. Click the Enable option button.

4. Optional. To join a NIS Domain, click the UNIX/Linux tab, then click the

Enable option button beside Services.
Note: If you join an NIS Domain, yo u automatically disable yo ur AD Do ma in

settings. See “Setting up Windows Access” on page 119.

5. Enter the Domain name into the field provided.
See your Network Administrator for help with this information.

6. Click the OK button to save your settings.

7. Click the OK button in the confirmation box.

Setting up File Sharing

File access from UNIX and Linux PCs is controlled by specifying the IP address
of each PC that can access a given folder.

You must designate the IP addresses for each folder individually. You can have
up to 256 IP addresses for all of your folders.

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SmartStor NS4300N Product Manual

To set up UNIX/Linux file sharing:

1. In the Tree, click the Sharing Setup icon, then click the UNIX/Linux
Sharing tab.

2. Choose a folder from the Folder Name dropdown menu.

3. In the New IP Address field, type the IP address of the UNIX or Linux PC
from which you will access this folder, then click the Add button.

4. Click the OK button to save your settings.

5. In the confirmation box, click the OK button..

On the UNIX/Linux PC with Command Line Interface

1. Open a terminal window.

2. Create a new folder for the SmartStor. Type mkdir SmartStor and press
Enter.

3. Mount the SmartStor. Type mount 192.168.1.214:/VOLUME1/PUBLIC/
SmartStor and press Enter.

Note that the IP address shown above is only an example. The IP address
you type in your terminal window will be different.

“Finding the SmartStor’s IP Address” on page 20.
Volume1 and Public refer to the default Volume and folder created during

setup. See page16. If you created another volume or folder, use their
names.

4. Change to the SmartStor directory. Type cd /SmartStor and press Enter.
You can now copy files to and from the folder on the SmartStor.

5. When you are done with the SmartStor, type cd; umount /SmartStor and
press Enter.

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Chapter 3: Connecting to the SmartStor

On the Linux PC with Graphic Desktop

This procedure is for a RedHat Enterprise Linux 4 configuration. If you run a
different version of Linux, you might have to adapt the procedure. See your OS
documentation.

1. From the Applications menu, choose Network Servers.

2. In the Network window, double-click Windows Network.

3. Double-click the SmartStor (NS4300) on the network.

4. Double-click the folder you wan t.
If this is the first time you accessed this folder, an Authentication dialog box

opens.

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SmartStor NS4300N Product Manual

5. Type the user nam e and p assword in the respe ctive fields, then cl ick the OK
button.

The default user name is admin. The default password is admin.
The user name and password are case sensitive.
Leave the Domain field blank.
The folder opens. You can now copy files to and from the folder on the

SmartStor.

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Chapter 3: Connecting to the SmartStor

Setting up a Network Drive on a Macintosh PC

Before you can access the SmartStor from a Macintosh (Mac OS X) PC, you
must configure the SmartStor to communicate with the MacOS.

In PASM

1. Start PASM.
See “PASM in your Browser” on page 21, “PASM in SmartNAVI” on

page 22, or “PASM in Bonjour” on page 24.

2. Click the Protocol Control icon, then click the Macintosh tab.

3. Click the Enable button.

4. Optional. Type a message in the Login Message field.

5. Click the OK button to save your settings.

The optional login message appears on the Welcome screen when you log
into SmartStor from a Macintosh PC.

Login Message

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SmartStor NS4300N Product Manual

To set up Macintosh file sharing:

1. In the Tree, click the Sharing Setup icon, then click the Windows/
Macintosh/FTP Sharing tab.

2. Check the Macintosh protocol box.

3. Choose a folder from the Folder Name dropdown menu.

4. In the User/Group list, highlight the name of a user or group.
Group names are preceded by the @ character.

5. Under Permissions, choose a permission level for this user or group:

• Deny Access – Visible only, cannot open

• Read Only

• Read and Write – Default

6. Click the OK button to save your settings.

7. In the confirmation box, click the OK button.
You can now access the specified folder from a Macintosh PC.
The Macintosh file sharing enables Macintosh PCs to access folders on the

SmartStor. In this case, access is given for the PUBLIC folder.

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Chapter 3: Connecting to the SmartStor

On the Macintosh Desktop

1. From the Go menu, choose Connect to Server.

2. In the Connect to Server dialog box, type afp://192.168.1.214 and click the
Connect button.

Note that the IP address shown below is only an example. The IP address
you type in the dialog box on your Macintosh will be different.

See “Finding the SmartStor’s IP Address” on page 20.
Click the + button to add this IP address to the Favorite Servers list.

3. Type the user nam e and p assword in the respe ctive fields, then cl ick the OK
button.

The default user name is admin. The default password is admin.

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SmartStor NS4300N Product Manual

The user name and password are case sensitive.

4. In the NS4300 dialog box, cli ck the fol der you w ant, the n click the OK button.

5. In the NS4300 Welcome screen, click the OK button.

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Chapter 3: Connecting to the SmartStor

A window opens on the Macintosh desktop to access the folder on the
SmartStor.

You can now copy files to and from the folder on the SmartStor.

Connecting a USB Printer to SmartStor

To connect a USB printer to the SmartStor:

1. Set up your printer according to the printer’s Setup Guide or User Manual.

2. Install the printer drivers onto your PC as described in the printer’s Setup
Guide or User Manual.

3. Attach the USB cable from y our printer to on e of the USB conne ctions on the
back of the SmartStor.

39

USB
Connections

SmartStor NS4300N Product Manual

Setting up the Print Server on SmartStor

To set up the SmartStor’s print server:

1. Start PASM.
See “PASM in your Browser” on page 21, “PASM in SmartNAVI” on

page 22, or “PASM in Bonjour” on page 24.

2. In the Tree, on the l eft s ide of the PASM screen, click the + beside th e File &
Print icon to expand the Tree.

3. Click the Protocol Control icon, then click the Printer Server tab.

4. Click the Enable option button beside Printer Server.

5. Click the OK button to save your settings.

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Chapter 3: Connecting to the SmartStor

Setting up Windows Printing

If your printer came with automatic configuration software, you might have to
complete this procedure first to create a connection path. Then use the
configuration sof tw are .

To set up printing on a Windows PC:

1. On the Windows desktop, double-click the My Network Places icon.

2. Click the Search button in the toolbar.
If the Search button is not shown, from the View menu, choose Toolbars,

then Standard Buttons.

3. In the Computer name field, type the IP address of the SmartStor and click
the Search button in the side bar.

See “Finding the SmartStor’s IP Address” on page 20.
The SmartStor appears in the search results list.

4. In the computer list, double-click the SmartStor to open it.
If the Connect to dialog box appears, type the user name and password in

the respective fields, then click the OK button.
The default user name is admin. The default password is admin.
The user name and password are case sensitive.

5. Right-click the usbptr01 icon folder and choose Connect... from the
dropdown menu.

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SmartStor NS4300N Product Manual

6. When the warning message about printer drivers appears, click the OK
button to continue.

7. In the Add Printer Wizard, click the Man ufacturer and model name of your
USB printer, then click the OK button.

8. To verify printer installation, in the Windows Start menu, choose Settings,
then Printers and Faxes.

The Printers and Faxes scree n appears. The usbptr01 is the USB prin ter on
the SmartStor.

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Chapter 3: Connecting to the SmartStor

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SmartStor NS4300N Product Manual

Setting up Linux Print i ng

This procedure is for a RedHat Enterprise Linux 4 configuration. If you run a
different version of Linux, you might have to adapt the procedure. See your OS
documentation.

1. From the Applications menu, choose System Settings, then Printing.
Printer configuration window opens.

2. Click the New button.
Add a new print queue dialog box opens.

3. Click the Forward button.

4. In the Name field, type a name for the printer, such as NAS_printer, a
description, and click t he Forward button.

5. From the Select a queue type dropdown menu, choose Network Windows
(SMB).

6. Scroll the list and click the triangle icon beside NS4300.
USBPTR01 appears bel ow NS43 00. USBP TR 01 repre sents the USB printer

connected to the SmartStor .

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Chapter 3: Connecting to the SmartStor

7. Highlight USBPTR01 and click the Forward button.
The Authentication dialog box opens.

8. In the User name and Password fields, type admin, then click the OK
button.

The user name and password are case sensitive.

The Printer Model dialog box opens.

9. From the dropdown menu, choose the manufacturer of your printer.
From the model list, highlight the model of your computer, then click the

Forward button.

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SmartStor NS4300N Product Manual

10. Click the Finish button.
USBPTR01 is added to your printer list.

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Chapter 3: Connecting to the SmartStor

Setting up Macintosh Printing

To set up printing on a Macintosh PC:

1. From the A pple Menu, choose System Preferences.

2. Double-click the Print & Fax icon.

3. Click the Setup Printers button.

4. In the Printer List, click the Add icon.
The Printer List displays a new panel.

5. In the new panel, from the popup menus, choose:

• Windows Printing

• Workgroup

6. From the list, highlight the SmartStor, then click the Choose button.

A user name and password dialog box appears.

7. Type the user nam e and p assword in the respe ctive fields, then cl ick the OK
button.

The default user name is admin. The default password is admin.
The user name and password are case sensitive.

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SmartStor NS4300N Product Manual

The printer list displays a new panel.

8. Highlight the USBPTR01 in the list.
USBPRT01 represents the USB printer connected to the SmartStor.

9. In the Printer Model popup menu, choose the make of your printer.

10. In the Mo del Name list, choose the model of your printer.

11. Click the Add button.
USBPTR01 is added to your printer list.

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Chapter 3: Connecting to the SmartStor

Connecting a USB Drive

To connect a USB drive to the SmartStor, attach the USB cable from your
external drive to one of the USB connections on the back of the SmartStor.

If you have a USB memory stick, attach it directly to one of the USB connections
or use a USB cable, whichever is more convenient.

USB
Connections

The USB drive or memory stick appears as a folder called usbdisk when you
create your network drive. See the instructions on the following page.

SmartStor supports USB drives and memory sticks formatted to FAT32 and Ext3
file formats. If the SmartStor does recognize the USB drive or memory stick, the
usbdisk folder does not appear. See “Formatting an External USB Drive or
Memory Stick” on page 133.

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SmartStor NS4300N Product Manual

Windows PC

The USB drive appears as a folder on the SmartStor when you create a network
drive on a Windows PC.

USB drive connected
to the SmartStor

Follow the procedure “S etting up a Ne twork Drive on a Windows PC” on pag e 27,
but choose the usbdisk folder instead of the public folder.

Linux PC

The USB drive appears as a folder on the SmartStor when you create a network
drive on a Linux PC.

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Chapter 3: Connecting to the SmartStor

Follow the procedure “Setting up a Network Drive on a UNIX or Linux PC” on
page 31, but choose the USBDISK folder instead of the PUBLIC folder.

Macintosh PC

The USB drive appears as a folder on the SmartStor when you create a network
drive on a Macintosh PC.

Follow the procedure “Setting up a Network Drive on a Macintosh PC” on
page 35, but choose the USBDISK folder instead of the PUBLIC folder.

Disconnecting a USB Drive

To disconnect a USB drive or memory stick from the SmartStor:

1. Be sure that no files on the USB drive or memory stick are still open.

2. Unplug the USB drive or memory stick from the SmartStor.
The SmartStor automatically unmounts the USB drive or memory stick.

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SmartStor NS4300N Product Manual

Setting-up Apple iTunes

The Firefly Media Server plug-in enables SmartStor to be a shared resource in
the Apple iT unes user i nterface. You must perform the se tup o perati on on th e PC
where you installed SmartNAVI.

Downloading the Firefly Plug-in

To download the Firefly Media Server plug-in:

1. Download your Firefly plug-in from the Promi se Support W eb si te.
Plug-in file names end with a .ppg extension.

2. Save the plug-in file to a convenient place on your PC.

Installing the Firefl y Plug-in

To install the Firefly Media Server plug-in using
SmartNAVI:

1. Double-click the SmartNAVI icon in the Windows
application tray or Macintosh Dock (right)

The MSN Window opens.

2. Double-click the syste m in the NAS List.

SmartNAVI in
Windows

SmartNAVI in
Macintosh

The Main Window opens.

3. Click the NAS Management icon.

4. Click the Add Plugin button.

5. Do one of the following actions:

• Type the name of the plug-in file

• Click the folder icon, nav igate to the Firefly plug-in fi le, click it , then click

the Open button

6. Click the OK button.

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After a few moments, the plug-in is added.

Chapter 3: Connecting to the SmartStor

Warning

Do not disconnect t he power o r shu t down the SmartStor while the
plug-in installation is running!

7. Click the Configure Plugin button.
The newly added plug-in appears in the list. Its Service Status is OFF.

8. Click the plug-in to choose it.
The plug-in’s name turns red.

9. Click the Enable button.
After a moment, the Service Status changes to ON.
The Firefly plug-in is now installed SmartStor.

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SmartStor NS4300N Product Manual

Note

Y ou can also instal l the Firefl y pl ug -in us in g PASM. See “Enabling
and Disabling Plug-ins” on page 125 and “Adding Application
Plug-ins” on page143.

Installing and Configuring Apple iTunes

After you have installed the Firefly plug-in, your system is ready to install and
configure iTunes.

1. Go to the Apple website an d download iTunes.

2. Install iTunes onto your PC.

3. Be sure your SmartStor is running and connected to your network.

4. Open the iTunes application.
The SmartS to r’s netw o rk nam e a ppe ars on the iTunes screen under Shared.

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Chapter 3: Connecting to the SmartStor

Click on the SmartStor to display the items stored there.

SmartStor

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SmartStor NS4300N Product Manual

56

Chapter 4: One Touch Backup

• Enabling One Touch Backup (page 58)

• Creating a Backup Schedule (page 60)

• Performing a One Touch Backup (page 62)

• Viewing Your Backup Files (page63)

• Restoring Backed-up Files (page 65)

One Touch Backup enables you to make a quick, automated backup of a
selected folder on y our PC, at the to uch of a button. You can backup the files in a
single folder, multiple folders, or your complete hard disk drive. This feature
works on the Windows PC where you installed the SmartStor software.

Caution

The SmartStor and One Touch Backup cannot restore a failed
boot drive in your PC. However, you can use the SmartStor to
save your system backup file. See your Windows documentation
for information about system backups.

For One Touch Backup to work, you must:

• Enable One Touch Backup on the SmartStor

• Create a Backup Schedule in SmartNAVI

Notes

• Windows does not allow SmartNAVI to access protected
folders and files. If you want to perform a backup, you must
first disable protection on your folders and files.

• If you want to run the Windows Backup or Restore Wizard,
access the SmartStor as a network drive. See “Setting up a
Network Drive on a Windows PC” on page27.

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SmartStor NS4300N Product Manual

Enabling One Touch Backup

To enable One Touch Backup on the SmartStor:

1. Double-click the SmartNAVI icon in the Windows
application tray or Macintosh Dock (right).

The MSN Window opens.

2. Click the NS4300N in the NAS list.

3. Click the WWW icon to start the browswer and open
PASM.

SmartNAVI in
Windows

SmartNAVI in
Mac OS X

Your default browser starts and the PASM login screen displays.

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Chapter 4: One Touch Backup

4. Type admin in both the User Name and Password fields, then click the
Login button.

The user name and password are case sensitive.

5. In the Tree, click the + besi de the Backup i co n, th en click the Easy Backu p
icon.

6. On the One Touch Backup tab, click the Enable button for One Touch
Backup Services, then click the OK button.

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SmartStor NS4300N Product Manual

Creating a Backup Schedule

For each folder you want to backup, you must create a backup schedule.
To create a Backup Schedule in SmartNAVI:

1. Double-click the SmartNAVI icon in the Windows
application tray or Macintosh Dock (right).

The MSN Window opens.

2. Double-click the NS4300N in the NAS list.

3. Click the SmartSYNC icon.

4. Click the Backup/Schedule – NAS button.

SmartNAVI in
Windows

SmartNAVI in
Mac OS X

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Chapter 4: One Touch Backup

5. Do any of the following actions to select your backup folders:

• Check the Backup My Data box – Selects the My Documents,

Favorites, and Desktop folders with all their contents.

• Click the Add to Backup icon (right) – Opens the My

Documents folder. Click a folder you want to backup, then click
the Choose button. Repeat for additional folders.

• Drag and drop the fol ders y ou wan t to b ac kup to the Backup your data

from window.

6. Click the Schedule button.

7. Click an option button for:

•Hour

•Day

• Day of the week

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SmartStor NS4300N Product Manual

8. Choose the corresponding values from the dropdown menus:

• Number of hours

• Time of day in hours and minutes

• Time of day and day of the week

9. Click the Add button.

The newly created schedule appears in the Schedule List.
The backed up files will appear on the NAS in a folder named

BACKUPDATA_your username.

Performing a One Touch Backup

To perform a One Touch Backup, press the One Touch Backup button on the
front of the SmartStor.

One Touch
Backup Button

The SmartStor beeps five times to indicate that the backup has begun. If
SmartNAVI is open, a message displays the progress of the backup.

The One Touch Backup function backs up all of the folders on your PC for which
you created a backup schedule .

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Chapter 4: One Touch Backup

Viewing Your Backup Files

To view your backup files on the SmartStor:

1. On the Windows PC desktop, double-click the My Computer icon.

2. Under Network Drives, double-click the SmartStor.

3. On the SmartStor, find the Backup folder.
The Backup folder contains the results of the One Touch Backup:

• The subfolders inside the Backup folder match the file structure on your

PC’s hard disk drive or your USB disk.

• The PC Backup folder is named BACKUPDATA plus your user name.

• A USB disk backup folder is named “USBDISK” and the date of the

backup, plus a random number.

See the example on the next page.

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SmartStor NS4300N Product Manual

Backup folder of a USB Disk

Backup folder of
account name “Billy”

Backup folder of
account name “admin”

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Chapter 4: One Touch Backup

Restoring Backed-up Files

You can restore all or any portion of the files in the BACKUPDATA_your
username folder on the NAS system.

Y o u can al so cho ose to re store th e files to their o riginal locat ion on y our PC o r an
alternative location.

The original file structure is maintained during backup and restoration.

Caution

If you restore to the original folders on your PC, the restore
function will overwrite the files in those folders.

Be careful which files you res tore and where on your PC you direct
the backup files.

To restore your backed-up files from the NAS system to
your PC:

1. Double-click the SmartNAVI icon in the Windows
application tray or Macintosh Dock (right).

The MSN Window opens.

2. Double-click the NS4300N in the NAS list.

SmartNAVI in
Windows

SmartNAVI in
Mac OS X

The Main Window opens.

3. Click the SmartSYNC icon.

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SmartStor NS4300N Product Manual

4. Click the Restore button.

5. Click the folder whose contents you want to restore.
Click the arrow icons to expand the tree and narrow your choices.

6. Click an option button for:

• Restore to original folder – The backup files will overwrite the files on

your PC

• Restore to a specific folder – No files are overwritten on your PC

7. If you chose Restore to a specific folder, do one of the following actions:

• Type the name of an existing folder in the field provided

• Type the name of an new folder in the field provided

• Click the Folder icon – Opens the My Documents folder. Click a folder

you want to use for a target, then click the Open button

8. Click the Restore button.
The restoration begins immediately. The amount of time required depends

on the size and number of files being restored.

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Chapter 5: SmartNAVI

• Working with SmartNAVI (page 67)

• Managing Users and Groups (page72)

• Managing RAID Volumes (page 78)

• Managing Backups (page 81)

• Managing Share Folders (page 88)

• Making Management Settings (page 91)

• Managing Download s (p age100)

Working with SmartNAVI

The SmartNAVI software connects your PC to the SmartStor, performs backups,
changes the network settings, create RAID volumes, add and mounts folders,
and manages file downloads from the Internet.

This category includes the following topics:

• Opening the MSN Window (page 67)

• Opening the Main Window (page 68)

• Choosing a SmartNAVI Language (page 69)

• Starting the Advanced Storage Manager (PASM) (page 69)

• Viewing SmartNAVI Information (page70)

• Locking the SmartNAVI Window (page 70)

• Closing S martNAVI (page 71)

Opening the MSN Window

To open the MSN Window, do one of the following actions:

• If the Main Window is open – Click the close or

icon on the Main Window.

• If neither Window is open – Double-click the
SmartNAVI icon in the Windows application tray or
Macintosh Dock (right).

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SmartNAVI in
Windows

SmartNAVI in
Mac OS X

SmartStor NS4300N Product Manual

The MSN Window lists all SmartStor units on the network by their system name
and IP address.

Opening the Main Window

To open the Main Window, do one of the following
actions:

• If neither Window is open – Double-click the
SmartNAVI icon in the Windows application tray or
Macintosh Dock (right).

When the MSN Window opens, double-click a
system in the NAS List.

SmartNAVI in
Windows

SmartNAVI in
Mac OS X

• If the MSN Window is open – Double-click a system in the NAS List.

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Chapter 5: SmartNAVI

The Main Window contains the management features of SmartNAVI..

Choosing a SmartNAVI Language

To choose a language:

1. Go to the MSN Window.

2. Click the Language dropdown menu and choose the language you prefer.

Starting the Advanced Storage Manager (PASM)

This feature opens Promise Advanced Storage Manager (PASM) in your default
browser. See the PASM online help or “Chapter 6: PASM” on page 105 for more
information.

MSN Window

1. Click the system in the NAS List that you want to open in PASM.

2. Click the Open Advanced Management icon (right).
The PASM login screen appears in your browser.

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SmartStor NS4300N Product Manual

SmartNAVI Tray Icon (Windows only)

1. Right-click the SmartNAVI icon in the application tray.

2. Choose Open Advanced Management in the popup menu.
The PASM login screen appears in your browser.

Viewing SmartNAVI Information

SmartNAVI is the software application that connects your PC with the SmartStor
NAS system.

To view information about SmartNAVI on Windows:

1. Right-click the SmartNAVI icon in the application tray.

2. Choose About from the popup me nu.

To view information about SmartNAVI on Macintosh, from the dropdown menus
at the top of the screen, click Help > About.

The About window appears and lists the following information:

• SmartNAVI Version number

• Java Virtual Machine (JVM) Version number

• JVM Vend or nam e

• SmartNAVI installation directory on your PC

• SmartNAVI Plug-in directory on your PC

• Names of installed Plug-ins

• Version numbers of installed Plug-ins

When you are done with the About window, click the Close button.

Locking the SmartNAVI Window

You can lock the MSN window without closing SmartNAVI. Click the lock icon at
the top of the MSN window.

The lock icon turns red. Before yo u can acces s the MSN window again, you must
click the red lock icon and enter your user name and password.

70

Closing SmartNAVI

To close SmartNAVI:

1. Click the close icon on the Main Window.

• Windows icon in the top right corner

• Macintosh icon in the top left corner

2. Click the close icon on the MSN Window.

• Windows icon in the top right corner

• Macintosh icon in the top left corner
For Windows PCs, if yo u clo se SmartN AVI this way , you can o pen i t fro m the

application tray icon.
On Macintosh PCs, you can always open SmartNAVI from the Dock icon.

Alternative Method for Windows

To close SmartNAVI:

1. Right-click the SmartNAVI icon in the application tray.

2. Choose Close from the popup menu.
If you close SmartNAVI this way, you must open it from the Start menu.

Chapter 5: SmartNAVI

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SmartStor NS4300N Product Manual

Managing Users and Groups

This category includes the following topics:

• Creating a User (page 72)

• Creating the Default User (page 73)

• Changing User Passwords (pag e 73)

• Changing User Permissions (page 74)

• Viewing a List of Users (page74)

• Deleting a User (page 74)

• Creating a Group (page 74)

• Viewing a List of Groups (page 75)

• Adding Members to a Group (page 75)

• Deleting Members from a Group (page 75)

• Deleting a Group (page 76)

• Viewing Quot a s (p age76)

• Setting Quotas (page 76)

Creating a User

To create a user:

1. Go to the Main Window.

2. Click the User Management icon.

3. Click the Create New User button.

4. Type a Username in the field provided.
Up to 16 characters, A-Z, 0-9, and _, first character must be a letter. No

spaces.

5. Type a Password in the field provided.
Up to 16 characters, A-Z and 0-9. No spaces.

6. Retype the Password in the Confirm field.

7. Click the OK button.

Note

These users can access the shar e folde rs but not Sma r tNAVI or
PASM.

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Chapter 5: SmartNAVI

Creating the Default User

This feature creates the default user for SmartNAVI.

Important

If you change to a new default user, the previous default user’s
network drives, backup schedules, username, and password
information all will be deleted.

To create the default user:

1. Go to the MSN Window.

2. Click the Default User icon (right).
The Default User Setting dialog box opens.

OR

1. Right-click the SmartNAVI icon in the application tray.

2. Choose Default User from the popup menu.

3. Type the default username admin in the field provided.

4. Type the default password admin in the field provided.

5. Retype the password in the Confirm field.

6. Click the Save button.

If you do not choose a default user, SmartNAVI sets the default user after you
first log on.

To create addtional users, see “Creating a User” on page 72.

Changing User Passwords

To change a user’s password:

1. Go to the Main Window.

2. Click the User Management icon.

3. Click the Modify User button.

4. Click the user whose password you want to change.

5. Admin user only, type the old password in the field provided.

6. Type the new password in the field provided.

7. Retype the password in the Confirm field.

8. Click the OK button.

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Changing User Permissions

The Admin user alway s has read and wr ite perm issi on. All o ther use rs hav e read­only permission by default.

To change permissions:

1. Go to the Main Window.

2. Click the Share Folder ico n.

3. Click the Share Folder Permission button.

4. Click the share folder whose permissions you want to change.
The folder name turns red.

5. For each user in the list, click one of the following options:

• Deny access

• Read only

• Read and Write
“Guest” i s the only other default user.

6. Click the OK button.
The permission change happens immediately.

Viewing a List of Users

To view a list of Users:

1. Go to the Main Window.

2. Click the User Management icon.
The User List appears.

Deleting a User

To delete a user:

1. Go to the Main Window.

2. Click the User Management icon.

3. Click the Delete User button.

4. Click the user you want to delete.

5. Click the OK button.

6. Click the Yes button in the confirmation box.

Creating a Group

To create a Group:

1. Go to the Main Window.

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2. Click the User Management icon.

3. Click the Create New Group button.

4. Type a Group name in the field provided.
Up to 16 characters, A-Z, 0-9, and _. No spaces.

5. Optional. Move members to the Selected User list to add them.
Or add them later.

6. Click the OK button.

Viewing a List of Groups

To view a list of Groups:

1. Go to the Main Window.

2. Click the User Management icon.

3. Click the Group List button.

Adding Members to a Group

Note

A User can only belong to one G roup. If a User already bel ongs t o
a Group and you add him to this Group, you automatically delete
him from the previous Group.

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To add Users as Group members:

1. Go to the Main Window.

2. Click the User Management icon.

3. Click the Modify Group Member button.

4. Click the Group whose membership you want to change.

5. Move members to the Selected User list to add them.

6. Click the OK button.

Deleting Members from a Group

Note

Deleting a User from a Group does not delete the User from the
System.

To delete Users from a Group:

1. Go to the Main Window.

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2. Click the User Management icon.

3. Click the Modify Group Member button.

4. Click the Group whose membership you want to change.

5. Move members to the Available User list to delete them.

6. Click the OK button.

Deleting a Group

Before you can delete a Gr oup , you must first delete all o f the Members from the
Group. See “Deleting Members from a Group” on page 75.

To delete a Group:

1. Go to the Main Window.

2. Click the User Management icon.

3. Click the Delete User button.

4. Click the Group you want to delete.

5. Click the OK button.

6. Click the Yes button in the confirmation box.

Viewing Quota s

Quotas are portions of storage space that you assign to each user or group.
To view a quota:

1. Go to the Main Window.

2. Click the User Management icon.

3. Click the Quota icon.
A list of users and groups, and the following data appear on the screen:

•RAID Volume

• Currently assigne d quot a s

• Free space

• Used space

Setting Quotas

Quotas are portions of storage space that you assign to each user or group.
Assigning quotas enables you to control how much storage space each user or
group can access.

By default, each user and group is assigned an unlimited quota, meaning that
any one user or grou p c an ac c ess t he entire storage spac e. In the Quota screen ,
the names of groups are preceded with a @ symbol.

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To set a quota:

1. Go to the Main Window.

2. Click the User Management icon.

3. Click the Quota icon.

4. Click t he user or group whose quota you want to assign.

5. From the dropdown menu, choose the RAID Volume to which the quota
applies.

6. Click one of the following options:

• Unlimited

• Limited Quota

7. If you chose Limited Quota, type a number into the field provided.
This number rep res ents how many M B of data the use r o r group can access .

8. Click the OK button..

Note

If you set different size quotas for the user and the group,
SmartStor will use the smaller quota.

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Managing RAID Volumes

This category includes the following topics:

• Creating a RAID Volume (page 78)

• Expanding a RAID Volume (page 78)

• Viewing RAID Volume Status (page 79)

• Viewing a List of RAID Volumes (page79)

• Recreating a RAID Volume (page 80)

Creating a RAID Volume

To create a RAID volume:

1. Go to the Main Window.

2. Click the Volume Configuration icon.

3. Click the Create Volume button.

4. Choose Automatic or Manual RAID Volume creation.
If you chose Manual, choose the type of RAID Volume you want:

• Maximum Capacity – RAID 0, using all disk drives

• Data Protection – RAID 1 or 5, depending on the number of disk drives

available

5. Click the OK button.
The RAID volume takes several minutes to create and initialize, depending

on the size of your disk drives.

Note

When you create your RAID volume in PASM, you can choose
additional options, such as Multiple RAID volumes.

See “Setting up SmartStor with the Setup Wizard” on page 112.

Expanding a RAID Volume

This feature adds all unassigned disk drives to your existing RAID volume.
To expand a RAID volume:

1. Go to the Main Window.

2. Click the Volume Configuration icon.

3. Click the Expand Volume button.

4. Click the OK button.

5. Click the Yes button in the confirmation box.

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The RAID volume can take up to two hours to expand and initialize,
depending on the size of your disk drive s.

Expansion is only avail able when your NAS syst em has the proper
combination of RAID volume and free disk drives.

For additional expansion options or to change the RAID level of
your volume, use PASM.

See “Migrating a RAID Volume” on page 131.

Viewing RAID Volume Status

RAID Volume status includes:

• Volume name

•RAID level

• Capacity

• Usage – Percentage of capacity used

• Disk drive model and capacity

To view the status of a RAID Volume:

1. Go to the Main Window.

2. Click the Volume Configuration icon.

3. Click the Volume Status List button.
The Volume Status appears.

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Notes

Viewing a List of RAID Volumes

To view a list of RAID Volumes:

1. Go to the Main Window.

2. Click the Volume Configuration icon.
The Volume List appears.

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Recreating a RAID Volume

Caution

When you recreate a RAID volume, you delete all the data saved
in the volume.

Back up any important data before you recreate a volume.

To recreate a RAID volume:

1. Go to the Main Window.

2. Click the Volume Configuration icon.

3. Click the Recreate Volume button.

4. Choose Automatic or Manual RAID Volume creation.
If you chose Manual, choose the type of RAID Volume you want:

• Maximum Capacity – RAID 0

• Data Protection – RAID 1 or 5, depending on the NAS model and

number of drives

5. Click the OK button.

6. Click the Yes button in the first confirmation box.

7. Type YES then click the OK button in the second confirmation box.
The RAID volume takes several minutes to recreate and initialize, depending

on the size of your disk drives.

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Managing Backups

This category includes the following topics:

• Doing a Backup Now (page 81)

• Scheduling a Backup (page 83)

• Viewing Backup Schedules (page84)

• Changing a Scheduled Backup (page 84)

• Deleting a Scheduled Backup (page85)

• Restoring Backed-up Files (page 85)

• Viewing the Backup Event Log (pa ge86)

• Saving the Event Log (page 86)

• Clearing the Event Log (page 87)

Doing a Backup Now

This feature enables you to perform an immediate backup of your files from your
Windows or Macintosh PC to the NAS system (SmartStor).

You can perform an immediate backup of your files from:

• SmartNAVI Main Window

• SmartNAVI MSN Window

• SmartNAVI tray icon (Windows PCs only)

Main Window

If you do not have a backup schedule for your PC, start your backup from the
SmartNAVI Main Window.

1. Click the SmartSYNC icon.

2. Click the Backup/Schedule – NAS button.

3. Do any of the following actions to select your backup folders:

• Check the Backup My Data box – Selects the My Documents,

Favorites, and Desktop folders with all their contents.

• Click the Add to Backup icon (right) – Opens the My

Documents folder. Click a folder you want to backup, then
click the Choose button. Repeat for additional folders.

• Drag and drop the fo lder s you want to ba ckup to the Backup

your data from window.

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4. Click the Backup button.
The backup begins immediately.

MSN Window

Before you can do a backup from the SmartNAVI MSN Window, you must create
a backup schedule. See “Scheduling a Backup” on page 83.

1. Click the system in the NAS List whose backup you want to run.

2. Click the Do Backup Now icon (right).
The backup begins immediately.

Tray Icon

Before you can do a backup from the SmartNAVI tray icon, you must create a
backup schedule. This feature applies to Windows PCs only. See “Scheduling a
Backup” on page 83.

1. Right-click the SmartNAVI icon in the application tray.

2. Choose Backup Now in the popup menu.
The backup begins immediately.

The amount of time required depends on the size and number of files being
backed up.

The backed up files w ill appear on the NAS syste m (SmartS to r) in a folder n amed
BACKUPDATA_your username.

You can restore the backup files to your PC at any time.
See “Restoring Backed-up Files” on page 85.

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Scheduling a Backup

You can schedule backups by the hour, day, or week.
To set a schedule for backing up files from your PC to the NAS system

(SmartStor):

1. Go to the Main Window.

2. Click the SmartSYNC icon.

3. Click the Backup/Schedule – NAS button.

4. Do any of the following actions to select your backup folders:

• Check the Backup My Data box – Selects the My Documents,

Favorites, and Desktop folders with all their contents.

• Click the Add to Backup icon (right) – Opens the My

Documents folder. Click a folder you want to backup, then
click the Choose button. Repeat for additional folders.

• Drag and drop the fo lder s you want to ba ckup to the Backup

your data from window.

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5. Click the Schedule button.

6. Click an option button for:

•Hour

•Day

• Day of the week

7. Choose the corresponding values from the dropdown menus:

• Number of hours

• Time of day in hours and minutes

• Time of day and day of the week

8. Click the Add button.

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The newly created schedule appears in the Schedule List.
The backed up files will appear on the NAS in a folder named

BACKUPDATA_your username.

Viewing Backup Schedules

To view the list of current schedules:

1. Go to the Main Window.

2. Click the SmartSYNC icon.

3. Click the Schedule List button.
The list of all backup schedules appears.

Changing a Scheduled Backup

You can schedule backups by the hour, day, or week.
To change the scheduled backup of files from your PC to the NAS system

(SmartStor):

1. Go to the Main Window.

2. Click the SmartSYNC icon.

3. Click the Schedule List button.

4. Click the schedule you want to change.

5. Click the Modify button.

6. Click the folder whose contents you want to backup.
Click the arrow icons to expand the tree and narrow your choices.

7. Click the Schedule button.

8. Click an option button for:

•Hour

•Day

• Day of the week

9. Choose the corresponding values from the dropdown menus:

• Number of hours

• Time of day in hours and minutes

• Time of day and day of the week

10. Click the Add button.
The modified schedule appears in the Schedule List.

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Deleting a Scheduled Backup

Deleting a scheduled backup has no effect upon any files previously backed-up
to the NAS system (SmartStor).

To delete a scheduled backup:

1. Go to the Main Window.

2. Click the SmartSYNC icon.

3. Click the Schedule List button.

4. Click the schedule you want to delete.

5. Click the Delete button.

6. Click the Yes button in the confirmation box.

Restoring Backed-up Files

You can restore all or any portion of the files in the BACKUPDATA_your
username folder on the NAS system (SmartStor).

Y o u can al so cho ose to re store th e files to their o riginal locat ion on y our PC o r an
alternative location.

The original file structure is maintained during backup and restoration.

Caution

If you restore to the original folders on your PC, the restore
function will overwrite the files in those folders.

Be careful which files you res tore and where on your PC you direct
the backup files.

To restore your backed-up files from the NAS system to your PC:

1. Go to the Main Window.

2. Click the SmartSYNC icon.

3. Click the Restore button.

4. Click the folder whose contents you want to restore.
Click the arrow icons to expand the tree and narrow your choices.

5. Click an option button for:

• Restore to original folder – The backup files will overwrite the files on

your PC

• Restore to a specific folder – No files are overwritten on your PC

6. If you chose Restore to a specific folder, do one of the following actions:

• Type the name of an existing folder in the field provided

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• Type the name of an new folder in the field provided

• Click the Folder icon – Opens the My Documents folder. Click a folder

you want to use for a target, then click the Open button

7. Click the Restore button.
The restoration begins immediately. The amount of time required depends

on the size and number of files being restored.

Viewing the Backup Event Log

Backup events report on backups, schedules, and file transfers.
Events are reported by date, time, severity (information or error) and description.
To view Backup Event Log:

1. Go to the Main Window.

2. Click the SmartSYNC icon.

3. Click the Event Log button.

4. Optional. Set the Event Filter dropdown menu to display:

•All events

• Information events only

• Error events only

5. Optional. Click the arrow on the Date/Time header to reverse the
chronological order.

Note

For NAS system events, see “Viewing the System Event Log” on
page 95.

Saving the Event Log

This function saves a copy of the Backup Event Log as a text file onto your PC.
The text file records the events displayed in the Event Log window.

Set the Event Filter dropdown menu to display:

•All events

• Information events only

• Error events only

Click the arrow on the Date/Time header to reverse the chronological order.
To save a copy of the Backup Event Log as a text file:

1. Go to the Main Window.

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2. Click the SmartSYNC icon.

3. Click the Event Log button.

4. Click the Save button.

5. Optional. Change the file name or save to a dif fe rent location.

6. Click the Save button in the Save dialog box.

Clearing the Event Log

Note

Before you clear the Backup Event Log, consider saving a copy
for future reference. See “Saving the Event Log” on page 86.

To clear the Backup Event Log:

1. Go to the Main Window.

2. Click the SmartSYNC icon.

3. Click the Event Log button.

4. Click the Clear All button.

5. Click the Yes button in the confirmation box.

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Managing Share Folders

This category includes the following topics:

• Creating a Share Folder (page 88)

• Opening a Share Folder (page 88)

• Viewing a List of Share Folders (page 89)

• Changing Share Folder Permissions (page 89)

• Deleting a Share Folder (page 89)

• Mounting a Share Folder / Creating a Network Drive (page 90)

• Un-mounting a Share Folder / Disconnecting a Network Drive (page 90)

Creating a Share Folder

To create a new share folder:

1. Go to the Main Window.

2. Click the Share Folder ico n.

3. Click the Create New Share Folde r button.

4. Type a folder name in the field provided.
Use A-Z, 0-9, - and _. No spaces.

5. Click the Create button.

6. Click the Yes button in the confirmation box.
The new folder appears in the Share Folder List.

Opening a Share Folder

This feature opens share folders in the file browser.
From the MSN Window:

1. Click the system in the NAS List whose share folders you want to
open.

2. Click the Open Share Folders icon (right).
All share folders open on the NAS (SmartStor) you chose.

From the Main Window:

1. Click the Share Folder ico n.

2. Double-click the folder in the Share Folde r List that you want to open.
The share folder opens in your PC’s file browser.

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Viewing a List of Share Folders

To view a list of Share Folders:

1. Go to the Main Window.

2. Click the Share Folder ico n.

3. Double-click the indiv idu al sh are fold er t o view it s conte nts.

Changing Share Folder Permissions

The Admin user alway s has read and wr ite perm issi on. All o ther use rs hav e read­only permission by default.

To change permissions:

1. Go to the Main Window.

2. Click the Share Folder ico n.

3. Click the Share Folder Permission button.

4. Click the share folder whose permissions you want to change.
The folder name turns red.

5. For each user in the list, click one of the following options:

• Deny access

• Read only

• Read and Write
“Guest” i s the only other default user.

6. Click the OK button.
The permission change happens immediately.

Deleting a Share Folder

When you delete a share folder, you delete all the data saved in
the folder.

Back up any important data before you delete a folder.

To delete a share folder:

1. Go to the Main Window.

2. Click the Share Folder ico n.

3. Click the Delete Share Folder button.

4. Click the share folder you want to delete.
The folder name turns red.

Caution

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5. Click the OK button.

6. Click the Delete button.

7. Click the Yes button in the first confirmation box.

8. Type Yes then click the OK button in the second confirmation box.

Mounting a Share Folder / Creating a Network Drive

To mount a share folder (Linux) or create a network drive (Windows):

1. Go to the Main Window.

2. Click the Share Folder ico n.

3. Click the Mount Share Folder button.

4. Click the share folder you want to mount or make a network drive.
The folder name turns red.

5. Choose a device name (drive letter) from the dropdown menu.

6. Click the Map button.
The share folder appears on your PC as a mounted or network drive.

Un-mounting a Share Folder / Disconnecting a Network Drive

To un-mount a share folder (Linux) or disconnect a network drive (Windows):

1. Go to the Main Window.

2. Click the Share Folder ico n.

3. Click the Mount Share Folder button.

4. Click the share folder you want to un-mount or delete as a network drive.
The folder name turns red.

5. Click the Un-Mount button.

6. Click the Yes button in the confirmation box.
The share folder is un-mounted (Linux) or disconnected but the link remains

(Windows).

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