Promise Technology m210p, vtrak, m310p User Manual

VT

RAK

M310p, M210p

Quick Start Guide

Version 1.1

© 2006 Promise Technology, Inc. All Rights Reserved.

VTrak M310p, M210p Quick Start Guide

VTrak M310p, M210p Task List

Step 1: Unpack the VTrak (below).
Step 2: Mount VTrak in a Rack (page4)
Step 3: Install Disk Drives (page 4)
Step 4: Network and Data Cable Connections (page 6)
Step 5: Set Up Serial Cable Connections (page7)
Step 6: Connect the Power (page 7)
Step 7: Set IP Address with CLI or CLU (page 8)
Step 8: VTrak Setup with Embedded WebPAM (page 12)

Step 1: Unpack the VTrak

The VTrak box contains the following items:

•VTrak Unit

•Quick Start Guide

• Null Modem Cable

• 1.0m External VHDCI SCSI
cable (2 for M310p; 1 for
M210p)

The electronic components within the VTrak disk array are
sensitive to damage from Electro-Static Discharge (ESD).
Observe appropriate precautions at all times when handling the
VTrak or its subassemblies.

Use the following categories of network cables with VTrak:

• Cat 6, preferred

• Cat 5E, mi nimum

• Screws for disk drives
(52 for M310p; 36 for M210p;
including 4 spares)

• 1.5m (4.9 ft) Power cords (2 for US
and 2 for Europe)

• Mounting rail sets (1 pair)

• CD with SNMP files, Product
Manual and Quick Start Guid e

Warning

Important

2

Power
FRU Status

Disk Array Status

RAID Controller Activity
Reserved
Controller Heartbeat

Figure 1. VTrak M310p Front V i ew (M210 p is similar )

Power Supply 1 Power Supply 2Cooling Unit 1 Cooling Unit 2

Step 1: Unpack the VTrak

O

I

CONSOLE

Mgmt

RAID Controller

Figure 2. VTrak M310p/M2 10p Rear View

3

O

I

VTrak M310p, M210p Quick Start Guide

Step 2: Mount VTrak in a Rack

The VTrak M310p/M210p subsystem installs directly to the rack with or without
using the optional mounting rai ls. Refer to Chapter 2 of the VT ra k Product Manual
on the software CD for instructions on installing the rails and mounting your
VTrak.

Step 3: Install Disk Drives

Y o u can popul ate th e VT r ak w ith 1.5 G B or 3.0 GB SATA dri ves. R efer to Chapte r
7 of the VTrak Product Manual on the software CD for the number of drives
needed for each RAID configuration.

Install all of the drive carriers into the VTrak enclosure to ensure proper airflow,
even if you do not populate all the carriers with disk drives.

If you use different size disk drives in the same logical drive, the total size of the
logical drive will equal the size of the smallest disk drive times the number of
drives.

Refer to Chapter 2 of the VTrak Product Manual on th e softwa re CD for di agrams
showing how the drive slots are numbered.

Caution

Use only the counter-sink screws supplied with the VTrak. Use of
other types of screws can damage the adjacent drives.

SATA Drive Mounting Holes

WARNING:

Counter-sink screws only.

SATA Drive Mounting H oles

Figure 3. VTrak M310p/M210p drive carrier mounting holes

4

Step 3: Install Disk Drives

Serial ATA Disk Drive

Figure 4. SATA Disk Drives mount at the front of the carrier

Note

Unlike other VTrak models, the M310p and M210p do not support
Parallel ATA disk drives. There is no PATA-to-SATA adapter
available for these models.

5

VTrak M310p, M210p Quick Start Guide

Step 4: Network and Data Cable Connections

Network
Switch

Management Port

O

I

In In

CONSOLE

Mgmt

OutOut

O

I

VTrak

In connector

SCSI Channel

NIC

(1 of 2)

SCSI HBA Card

PC/Server

Figure 5. VTrak M310p/M210p DAS connections

This arrangement requires:

• A network switch

• A network interface card (NIC) in the PC

• A SCSI HBA card in the PC

• A SCSI cable that fits your HBA card and has a VHDCI connector to fit the
VTrak SCSI channel

VTrak’s SCSI connectors are bi-directional. However, the internal termination
feature works only on the “Out” connector. Internal termination is set to
“Automatic” by default.

Connect the PC’s standard NIC and VTrak’s Management Port to your network
switch to establish the management path.

Connect a SCSI cable to the PC’s SCSI HBA card and one of the VTrak’s SCSI
channels. To use the internal termination feature, attach the SCSI cable to the
“In” connector. An external terminator is not required for this arrangement.

If you plan to co nne ct multiple VTraks on a SCSI chain , co nn ect the other side of
the same SCSI channel on the first VTrak to a SCSI channel on the second
VTrak.

See Chapters 4 or 5 of the VTrak Product Manual on the software CD for more
information.

6

Step 5: Set Up Serial Cable Connections

Step 5: Set Up Serial Cable Connections

The RS-232 Serial connection enables the Command Line Utility (CLU) on your
PC to monitor and control VTrak.

DB-9 Serial
Connector

CONSOLE

O

I

CONSOLE

Mgmt

Mgmt

O

I

Figure 6. Serial connector for VTrak M310p/M210p

Step 6: Connect the Power

Plug the power cords and switch on both power supplies on. When the power is
switched on, the LEDs on the front of the VTrak will light up.

Power

FRU Status

Logical Drive Status

RAID Controller Activity
Reserved

Controller Heartbeat

Figure 7. VTrak M310p/M210p front panel LED display

When boot-up is finished and the VTrak is functioning normally:

7

VTrak M310p, M210p Quick Start Guide

• Controller Heartbeat LED blinks green seven times in three seconds, goes
dark for six seconds, then repeats the blink pattern.

• Power, FRU and Logical Drive LEDs display green continuously.

• Fibre Channel/iSCSI/SCSI LEDs flash green if there is activity on that
channel.

There are two LEDs on each Drive Carr ier. They report th e presence of power
and a disk drive, and the current condition of the drive.

Disk Status

Power/Activity

Figure 8. VTrak M310p/M210p disk carrier LEDs

After a few moments the Power/Activity should display Green.
If there is no disk drive in the carrier, the Disk Status LED and the Power/Activity

LED will remain dark.

Step 7: Set IP Address with CLI or CLU

VTrak has a Command Line Interface (CLI) to manage all of its functions,
including customizati on. A subset of the CLI is the C ommand Line U tility (CLU), a
user-level interface that manages your VTrak via your PC’s terminal emulation
program, such as Microsoft HyperTerminal.

You will use the CLU to assign an IP address to the VTrak for WebPAM.

1. Change your terminal emulation program settings to match the following:

• Bits per second: 115200

• Data bits: 8

• Parity: None

• Stop bits: 1

• Flow contr ol: none

2. Start your PC’s terminal VT100 or ANSI emulation program.

3. Press Enter once to launch the CLI.

4. At the Login prompt, type administrator and press Enter.

5. At the Password prompt, type password and press Enter.

8

Step 7: Set IP Address with CLI or CLU

At this point, you are in the CLI. You can continue using the CLI to make
network settings or you can switch to the CLU.

• CLI (below)

• CLU (page 10)

CLI

1. Type the following string to set the Management Port IP address and other
settings, then press Enter.

administrator@cli> net -a mod -t mgmt -s "primaryip=192.168.10.87,

primaryipmask=255.255.255.0, gateway=192.168.10.3"

In the above example, the IP addresses and subnet mask are included as
examples only. Your values will be different.

If you prefer to let your DHCP server assign the IP address, type the
following string, then press Enter.

administrator@cli> net -a mod -t mgmt -s "dhcp=enable"

2. To verify the settings, type net and press Enter.

administrator@cli> net
===========================================

CId Port Type IP Mask Gateway Link
===========================================
1 1 Mgmt 192.168.10.87 255.255.255.0 192.168.10.3 Up

This completes the Management port setup. Go to “Step 8: VTrak Setup with
Embedded WebPAM” on page 12.

To see the full set of CLI commands, at the admin@cli> prompt, type help and
press Enter.

9

VTrak M310p, M210p Quick Start Guide

CLU

1. At the admin@cli pr ompt, type menu and press Enter.
The CLU main menu appears.

2. With Quick Setup highlighted, press Enter.
The first Quick Setup screen enables you to make Date and Time settings.

System Date and Time

1. Press the arrow key s to highlight System Date.

2. Press the backspace key to erase the current date.

3. Type the new date.

4. Follow the same procedure to set the System Time.

10

Step 7: Set IP Address with CLI or CLU

5. Press Ctrl-A to save these settings and move to the Management Port
configuration screen .

Management Port

By default, DHCP is enabled on VTrak (above). To set Management Port settings
manually, or to view the current settings, you must disable DHCP.

To view the current Management Port settings:

1. Press the arrow key s to highlight DHCP.

2. Press the spacebar to toggle to Disabled.

The current Management Port IP are displayed (above).

3. Record the information on this screen.

4. Press the spacebar to toggle DHCP back to Enable.

11

VTrak M310p, M210p Quick Start Guide

5. Press Ctrl-A to save these settings and move to the RAID configuration
screen.

To make Management Port settings manually:

1. Press the arrow key s to highlight DHCP.

2. Press the spacebar to toggle to Disabled.

3. Press the arrow key s to highlight IP Address.

4. Press the backspace key to erase the current IP Address.

5. Type the new IP Address.

6. Follow the same procedure to specify the Subnet Mask, Gateway IP
Address and DNS Server IP Address.

If you do not have a DNS server, skip the DNS Server IP address.

7. Press Ctrl-A to save the se settings.

Exit the CLU

1. Highlight Skip the Step and Finish and press Enter.

2. Highlight Return to CLI and press Enter.

This completes the Management port setup. Go to “Step 8: VTrak Setup with
Embedded WebPAM” on page 12.

Step 8: VTrak Setup with Embedded WebPAM

Note

Y ou can also use the CLU to create di sk arra ys an d logical drives.
See Chapter 5 of the VTrak Product Manual on the software CD
for more information.

Set up with WebPAM consists of the following:

• Log-in to WebPAM (below)

• Language Selection (page 16)

• Create a Disk Array (page 16)

• Additional Logical Drives (page25)

• Log-out of WebPAM (page 25)

• Internet Connection using WebPAM (page 26)

12

Step 8: VTrak Setup with Embedded WebPAM

Log-in to WebPAM

1. Launch your Browser.

2. In the Browser address field, type in the IP address of the VTrak
Management port.

Use the IP address you obtained in Step 7 (see page 11). Note that the IP
address shown bel ow i s on ly an e xa mp le. Th e IP a ddress you type into your
browser will be different.

Regular Connection

• WebPAM uses an HTTP connection . . . . . . . . . . . . . . . . . . . . .http://

• Enter the VTrak’s Management Port IP address. . . 192.168.10.148
Together, your entry looks like this:

http://192.168.10.148
Secure Connection

• WebPAM uses a secure HTTP connection . . . . . . . . . . . . . . .https://

• Enter the VTrak’s Management Port IP address. . . 192.168.10.148
Together, your entry looks like this:

https://192.168.10.148

Note

Whether you select a reg ular or a se cu re conn ection , your lo gin t o
WebPAM and your user password are always secure.

13

VTrak M310p, M210p Quick Start Guide

.

3. When the opening screen appears, type administrator in the User Name
field and type password in the Password field.

The User Name and Password are case sensitive.

4. Click the Login button.

After sign-in, the WebPAM opening screen appears (next page). If there are any
unconfigured physical drives in the enclosure, the Array Configuration menu will
also appear (see page 16).

Important

As soon as possible, assign the Administrator's password. Make
the change under User Management. Each user you create will
have his/her own login ID and password.

Note

Make a Bookmark (Net scape N avigator) or set a Favorite (Int ernet
Explorer) of the Login Screen so you can access it easily next
time.

14

Step 8: VTrak Setup with Embedded WebPAM

The first time you log in to WebPAM, there will be no Users except for
“administrator”. There will be no disk arrays or logical drives.

Logged-in User
Subsystem (IP address)

Administration Tools
User Management
Network Management
SCSI Management
Storage Services
Software Management
Controller Group
Enclosure Group
Disk Array Group
Spare Drive Group
Logical Drive Summ ary

Use the Tree to nav igate to th e variou s functi ons of W ebPAM. Click on an item in
the Tree to display it in the window.

15

VTrak M310p, M210p Quick Start Guide

Language Selection

WebPAM displays in English, German, French, Italian, Japanese, Chinese
Traditional, Chinese Simple and Korean.

1. Click on Language in the WebPAM Header.
The language list appears in the Header.

2. Click on the language you prefer.
The WebPAM user interface will display in the selected language.

Create a Disk Array

Click on the Disk Arrays icon. The Array Configuration menu appears. Since
this VTrak is newly activated, there are no disk arrays or logical drives yet.

There are three options : Automatic, Express and Advanced. Select one and clic k
the Next button. Or select one from the dropdown menu on the Create tab.

Automatic

The Disk Array Autom atic Cre ation o ption e nable s you to crea te a ne w dis k array
following a defau lt set o f p arameters . One logi cal drive will be mad e automa tically
when you create the disk array.

16

Step 8: VTrak Setup with Embedded WebPAM

The number of unconfigured physical drives available will determine the RAID
level of the disk array and whether a spare drive is created.

When you choose the Automatic option, the following parameters display:

• Disk Arrays – The number of physical drives in the disk array, their ID
numbers, configurable capacity and the number of logical drives to be
created

• Logical Drives – The ID number of the logical drive(s), their RAID level,
capacity and stripe size

• Spare Drives – The physical drive ID number of the dedicated hot spare
assigned to this disk array

If you accept these parameters, click the Submit button. The new disk array
appears in the Disk Array List on the Information tab.

If you do NOT accept these parameters, use the Express (below) or Advanced
(page 19) option to create your disk array.

Express

The Disk Array Express Creation option enables you to choose the parameters
for a new disk array by specifying the characteristic s y ou wan t. With this method,
you can create mu ltiple log ical driv es at the s ame time you create your disk array.
However, all of the logical drives will be the same size and RAID level.

If you prefer to specif y the pa rameters di rectly, use the Advanced option to c reate
your disk array.

17

VTrak M310p, M210p Quick Start Guide

If you are uncertain about choosing parameters for your disk array, use the
Automatic option.

Follow these steps to create a new disk array.

1. Check the boxes to select any one or a combination of:

• Redundancy – The array will remain available if a physical drive fails

• Capacity – The greatest possible amount of data capacity

• Performance – The hi ghest possible read/write speed

• Spare Drive – A hot spare drive

2. In the Number of Logical Drives field, enter the number of logical drives you
want to make from this disk array.

The maximum possible number of logical drives appears to the right of this
field.

18

Step 8: VTrak Setup with Embedded WebPAM

3. From the Application Type menu, select an application that best describes
your intended use for this disk array:

•File Server

• Video Stream

• Transaction Data

• Transaction Log

•Other

4. Click the Update button.
Or check the Automatic Update box and updates will occur automatically.
The following parameters display:

• Disk Arrays – The number of physical drives in the disk array, their ID

numbers, configurable capacity and the number of logical drives to be
created

• Logical Drives – The ID number of the logical drive(s), their RAID level,

capacity and stripe size

• Spa re Drive s – The phy sical dr ive ID num ber of the ded icated hot sp are

assigned to this disk array

If you accept these parameters, proceed to the next step.
If you do NOT accept these parameters, review and modify your selections

in the previous steps.

5. When you are done, click the Submit button.
The new disk array appears in the Disk Array List on the Information tab.

Advanced

The Disk Array Advanced Creation option enables you to directly specify all
parameters for a new disk array. If you select less than the total available
capacity for the first logical drive, you can use the remaining space to create
additional logical drives.

An explanation of the choices you will make while using the Advanced option to
create your disk array is included in Chapter 7 of the VTrak Product Manual on
the software CD.

If you are uncertain about choosing parameters for your disk array, use the
Express or Automatic option to create your disk array.

19

VTrak M310p, M210p Quick Start Guide

To create a new disk array:

1. Enter a name for the disk array in the field prov ided.

2. Check the box to enable the following features.

• Media Patrol – A routine maintenance procedure that checks the

magnetic media on each disk drive. Media Patrol is concerned with the
condition of the media itself, not the data recorded on the media.

• PDM – Predictive Data Migration (PDM) scans the bad sector

remapping tabl e of t he d is k dr ive s a ss ig ned to a l ogi ca l dri ve . Wh en th e
table fills to a specified percentage of its capacity, PDM triggers a
migration of data from the suspect drive (the disk drive with the bad
sectors) to a spare disk drive.

3. Highlight physi cal driv es you want in the disk array fr om th e Ava ilable l ist and
press the >> button to move them to the Selected list.

You can also double-click them to move them.

4. When you are done, click the Next button.

20

Step 8: VTrak Setup with Embedded WebPAM

On this screen you will specify your logical drives. Specify one logical drive at a
time until the full capacity of the disk array is allocated.

5. Enter an Alias (name) for the first logical drive.

6. Choose a RAID level from the dropdown menu.
The choice of RAID levels depends on the number of physical drives you

selected.

7. Specify a Capacity and the unit of measure (MB, GB, TB).
This value will be the data capacity of the logical dr ive. If you specify less

than disk array's maxim um ca pac ity, the remainder is available fo r additi onal
logical drives.

8. Specify a Stripe size from the dropdown menu.
8, 16, 32, 64, 128, 256 , 512 KB an d 1 MB are avail able. 6 4 KB is the def aul t.

9. Specify a Sector size from the dropdown menu.
512 Bytes, 1, 2 and 4 KB are available. 512 Bytes is the default.

21

VTrak M310p, M210p Quick Start Guide

10. Choose a Read Cache policy:

• ReadCache

• ReadAhead

•No Cache

11. Choose a Write Cache policy:

• WriteThru

•WriteBack

12. Click the Update button.

When you click the Update button, WebPAM sets up one logical drive and
adds it to the New Logical Drive lists at the bottom of the window.

To create another logical drive, repeat steps 5 through 12, above.

22

Step 8: VTrak Setup with Embedded WebPAM

If you want to change a logical drive setting, click on the logical drive at the
bottom of the window. The entry and the capacity usage are highlighted.
Make your changes to the parameters and click the Update button.

23

VTrak M310p, M210p Quick Start Guide

13. When you have finished specifying logical drives, click the Ne xt button.

24

Step 8: VTrak Setup with Embedded WebPAM

The proposed disk array appears with the logical drive(s) you specified.

14. If you agree with the proposed dis k array and logical drive(s), click th e
Submit button.

If you disagree, click the Back button and make changes as needed.

Additional Logical Drives

If you want to create additional logical drives and there is unused space on the
current disk array, click on the Disk Array icon and click o n the C reat e LD t a b.

You will go to Disk Array Advanced Creation (see page 19).
If the current disk array is fully allocated, use additional physical drives to create

a new disk array. Click on the Disk Arrays icon, then select Automatic,
Express or Advanced from the Create tab dropdown menu (see page 16).

Log-out of WebPAM

There are two ways to log out of WebPAM:

• Close your browser window

• Click Logout on the WebPAM banner (below)

Clicking Logout brings you back to th e Logi n Scre en. Af te r logg ing ou t, you m ust
enter your user name and password in order to log in again.

25

VTrak M310p, M210p Quick Start Guide

Internet Connection using WebPAM

The above instructions cover connections between VTrak and your company
network. It is also possible to connect to a VTrak from the Internet.

Your MIS Administrator can tell you how to access your network from out s ide the
firewall. Once you are logged onto the network, you can access the VTrak using
its IP address.

While only a SCSI-capable PC can read and write data to the logical drives on
the VTrak, other PCs can monitor the VTrak from virtually any location.

Frequently Asked Questions

What kind of disk drives can I use with VTrak?

VTrak supports 1.5 and 3.0 Gb/s Serial ATA disk drives.

Can I take the disk drives from my UltraTrak, put them into the VTrak and
keep my disk array or logical drive intact?

Yes. UltraTraks, except for JB4000, and early VTrak subsystems used a
proprietary method of disk metadata, stored in the reserve sector of each
physical drive. VTrak M310p/M210p use the industry-standard DDF and
have a metadata -to-D DF conversion feature. T o use the co nv ersi on feature,
you must restart the VTrak M310p/M210p after installin g dis k drive s fro m an
older system.

Note that if you move the disk drives from the VTrak M310p/M210p to the
older subsystems, they will not recognize your disk array or logical drive.

Can I use my existing SCSI card with VTrak M310p/M210p?

Yes. For best performance results, use an Ultra320 SCSI card.

How can I tell when the VTrak has fully booted?

During the VTrak power-up process, the Power, FRU Status, and Logical
Drive S tat us LED s will li ght up. Wh en the Log ical Dr ive Status LEDs light up,
the VTrak is fully booted. See pages 7 and 8.

Why does VTrak come with a Command Line Utility?

First, to assign your VTrak an IP address in order for the WebPAM
management software to connect to it. Second, in the event of a network
failure, you can still access the VTrak. Third, some users prefer the
Command Line Utility.

26

Frequently Asked Questions

My WebPAM connection was working OK. But later on, it timed out. What
do I do now?

The network condition can time-out for several reasons. When an open
connection has no ac tion for a sp ecific am ount of tim e (the Adminis trator can
change it), the connection times-out automatically for security reasons.
When you attempt to us e WebPAM, it returns to th e l ogi n s cre en. Ente r your
user name and p as sword and cl ic k Login, and WebPAM will establish a new
connection.

I can access the VTrak over my company’s intranet. But I can’t access it
from an outside Internet connecti on. How do I make the Internet connection
work?

This condition is not rel ated to VTrak, but is due to your firewall and network
connection protocol. Contact your MIS Administra tor.

With other Promise VTraks, I used the Server’s IP address in We bPAM to
connect with the RAID subsystem. Why is this VTrak M310p/M210p
different?

VTrak M310p/M210p has the server software embedded. With the M310p/
M210p, you point your browser directly to the VTrak rather than a server.
Also, with M310p/M210p you do not have to create a subsystem because
the subsystem already exists.

Why can a RAID 1 logical drive on VTrak consist of only two disk drives?

On VTrak, RAID 1 logical drives work in mirrored physical drive pairs. You
could create up to seven RAID 1 logical drives. Or you can create a single
RAID 10 logical drive with da t a m irrori ng and up to 12 phy si cal driv es . If you
have an odd number of drives but still want data mirroring, use RAID 1E.

See the VTrak Product Manual on the software CD for more information on
the number of physical drives you can use for each RAID level.

Are logical drives on VTrak limited to 2.199 terabytes?

No. But verify that your operating system supports logical drives over 2.199
TB. Also, for the operating system to recognize the full capacity of logical
drives over 2.199 TB, you must specify a sector size of 1 KB or larger when
you create the logical drive. See Chapter 7 of the VTrak Product Manual on
the software CD for more information.

I have two UltraTraks and use WebPAM to monitor them. Can I use my
existing WebPAM setup to monitor the VTraks also?

No. Use the WebPAM embedded with the VTrak M310p/M210p.

27

VTrak M310p, M210p Quick Start Guide

How can I be sure everything is working OK on the VTrak?

Locally: The VTrak enclosure has LEDs on the front to monitor the status of
power, field replaceable units (FRUs) and logical drives. When these are
green, VTrak is functioning normally.

Remotely: Check the Tree Icons in WebPAM. If there are no yellow or red
warning icons displayed, VTrak is functioning normally.

What happens if a logical drive goes critical?

On the front of VTrak, the logical drive LED turns amber and an audible
alarm sounds. This condition is described in Chapter 4 of the VTrak Product
Manual on the software CD.

Can VTrak run using just one power supply?

Yes, it is possible to run VTrak on a single power supply. There are two
power supplies so that VT rak will conti nue running if one of the power supp ly
fails. But deliberately leaving one power supply off negates this advantage.

In addition, leaving one power supply off reduces air flow through the VTrak
enclosure and can contribute to overheating . Always switch on both power
supplies.

Contact Technical Support

Promise Technical Support provides se veral supp ort options fo r Promise user s to
access information and updates. We encourage you to use one of our electronic
services, which prov ide p roduct inform ation u pdates for the most ef fic ient serv ice
and support.

If you decide to contact us, please have the following information available:

• Product model and serial number

• BIOS, firmware and driver version numbe rs

• A description of the problem / situation

• System configuration information, including: motherboard and CPU type,
hard drive model(s), SATA/ATA/ATAPI drives & devices, and other
controllers.

Technical Support Services

Promise Online™ Web Site
Promise Online™ eSupport

http://www.promise.com/support

(technical documents, drivers, utilities, etc.)

https://support.promise.com/support

(online request form)

28

Contact Technical Support

United States

E-mail Support [e-mail]
Fax Support [phone] Attn: Technical Support
Phone Support [phone] option 4
If you wish to write us for

support:

Promise Technology, Inc.
580 Cottonwood Drive
Milpitas, CA 95035, USA

Europe, Africa, Middle East

E-mail Support support@promise-emea.c om
Fax Support [phone] Attn: Technical Support
Phone Support [phone]
If you wish to write us for

support:

Promise Technology Europe B.V.
Science Park Eindhoven 5542
5692 EL Son, The Netherlands

Germany

E-mail Support support-de@promise-eme a.c om
Fax Technical Support [phone] - 29

Attn: Technical Support
Phone Technical Support [phone] - 10
If you wish to write us for

support:

Promise Technology Germany

Europaplatz 9

44269 Dortmund, Germany

Italy

E-mail Support support-it@promise-emea .com
Fax Support 0039 06 367 12400 Attn: Technical Support
Phone Support 0039 06 367 12626
If you wish to write us for

support:

Promise Technology Italy

Piazza del Popolo 18

00187 Roma, Italia

29

VTrak M310p, M210p Quick Start Guide

Taiwan

E-mail Support [e-mail] .tw
Fax Support [phone] Attn: Technical Support
Phone Support [phone] (ext. 8811)
If you wish to write us for

support:

Promise Technology, Inc.

2F, No. 30, Industry E. Rd. IX

Science-based Industrial Park

Hsinchu, Taiwan, R.O.C.

China

E-mail Support support-china@promi se. co m
Fax Support

Phone Support [phone]/8095
If you wish to write us for

support:

• There is a risk of explosion if the battery is replaced by the
incorrect type.

• Dispose of used batteries according to the instructions that
accompany the battery.

[phone]

Promise Technology China
Room 1205, Tower 3
Webok Time Center, No.17
South Zhong Guan Cun Street
Hai Dian District, Beijing 100081, China

Caution

Attn: Technical Support

30