Promise Technology M200i, M500p, M500i, M300f, M300i User Manual

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M500f, M500i, M500p, M300f, M300i, M300p,

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Version 1.5 / SR-3

LASS

ANUAL

VTrak M-Class Product Manual

manual may be reproduced or transmitted in any form without the expressed, written permission of Promise Technology.

Trademarks

Promise, and the Promise logo are registered in U.S. Patent and Trademark Office. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.

Important data protection information

You should back up all data before installing any drive controller or storage peripheral. Promise Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other Promise Technology product.

Notice

Although Promise Technology has attempted to ensure the accuracy of the content of this manual, it is possible that this document may contain technical inaccuracies, typographical, or other errors. Promise Technology assumes no liability for any e rror in this publication, an d fo r d am age s, whether direct, indirect, incidental, cons eq uen tia l or otherwise, that may res ul t fro m s uc h er ror, including, but not limited to loss of data or profits.

Promise Technology provides this pub lication “as is” wit hout warranty of any k ind, either express or implied, including, but not limited to implied warranties of merchantability or fitness for a particular purpose.

The published information in the manual is subject to change without notice. Promise Technology reserves the right to make changes in the product design, layout, and driver revisions without notification to its users.

This version of the User Manual supersedes all previous versions.

Recommendations

In the manual, the appearance of products made by other companies, including, but not limited to software, servers, and disk drives, is for the purpose of illustration and explanation only. Promise Technology does not recommend, endorse, prefer or support any product made by another manufacturer.

Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Architectural Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

M500f/i/p . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

M300f/i/p, M200f/i/p . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

FCC Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Chapter 2: Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Unpack the VTrak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Mount VTrak M500f/i/p in a Rack . . . . . . . . . . . . . . . . . . . . . . . . . .12

Mount VTrak M300f/i/p or M200f/i/p in a Rack . . . . . . . . . . . . . . . .14

Install Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Drive Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Set Up Network Cable Connections . . . . . . . . . . . . . . . . . . . . . . . .20

Fibre Channel Storage Area Network. . . . . . . . . . . . . . . . . . . .20

Fibre Channel Direct Attached Storage . . . . . . . . . . . . . . . . . .21

iSCSI Storage Area Network . . . . . . . . . . . . . . . . . . . . . . . . . .22

iSCSI Direct Attached Storage . . . . . . . . . . . . . . . . . . . . . . . . .23

SCSI Direct Attached Storage . . . . . . . . . . . . . . . . . . . . . . . . .24

Set Up Serial Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . .25

Connect the Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Chapter 3: Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

VTrak Setup with CLI or CLU . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

CLI: Fibre Channel and SCSI Models (M500f/p, M300f/p, M200f/p)

CLI: iSCSI Models (M500i, M300i, M200i) . . . . . . . . . . . . . . . .30

CLU: Fibre Channel and SCSI Models (M500f/p, M300f/p, M200f/p)

CLU: iSCSI Models (M500i, M300i, M200i) . . . . . . . . . . . . . . .34

Install iSCSI Initiator on the Host PC . . . . . . . . . . . . . . . . . . . . . . . .39

Software-based iSCSI Initiator . . . . . . . . . . . . . . . . . . . . . . . . .39

VTrak Setup with WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . . . .41

Log-in to WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Language Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Create a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Additional Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

iii

VTrak M-Class Product Manual

Chapter 3: Setup, continued

Log-out of WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Internet Connection using WebPAM PROe . . . . . . . . . . . . . . .55

Chapter 4: Management with WebPAM PROe . . . . . . . . . . . . . . . . . .57

VTrak Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Drive Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Audible Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Log-in/Log-out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Log-in to WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Log-out of WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Graphic User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Header . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Tree View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Management Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Event Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Subsystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Administrative Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

User Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Network Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Fibre Channel Management . . . . . . . . . . . . . . . . . . . . . . . . . . .83

iSCSI Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

SCSI Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Storage Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Software Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Export . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Import . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Restore Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Clear Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Shutdown and Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Enclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Identify Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

Physical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Contents

Chapter 4: Management with WebPAM PRO, continued

Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

Spare Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Create Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151

Delete Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152

Spare Check – All Spare Drives . . . . . . . . . . . . . . . . . . . . . . .152

Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

Logical Drive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155

Chapter 5: Management with the CLU . . . . . . . . . . . . . . . . . . . . . . .157

VTrak Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

Drive Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159

Audible Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160

CLU Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161

Serial Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161

Telnet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161

Exit the CLU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163

CLU Function Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164

Quick Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173

Subsystem Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173

Alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173

Media Patrol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173

Lock Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173

System Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174

Controller Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174

Controller Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174

Enclosure Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

Enclosure Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

Enclosure Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177

Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178

Locate Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

Physical Drive Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

Global Physical Drive Settings . . . . . . . . . . . . . . . . . . . . . . . .179

Individual Physical Drive Settings . . . . . . . . . . . . . . . . . . . . . .180

Force Physical Drive Offline/Online . . . . . . . . . . . . . . . . . . . .181

Locate Physical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181

Disk Array Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .182

Create a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .182

Delete a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .184

Disk Array Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185

VTrak M-Class Product Manual

Chapter 5: Management with the CLU, continued

Disk Array Settings and Functions . . . . . . . . . . . . . . . . . . . . .185

Locate Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187

Create a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187

Delete a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188

Logical Drive Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188

Logical Drive Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .189

Logical Drive Settings and Functions . . . . . . . . . . . . . . . . . . .189

Locate Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .190

Network Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191

Management Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .191

iSCSI Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191

Fibre Channel Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192

Node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192

Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192

Fibre Channel Initiators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .194

iSCSI Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195

Node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195

Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195

Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .196

iSNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .196

SLP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .196

CHAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197

Ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197

SCSI Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .198

Channel Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .198

Channel Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .198

Target Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199

Background Activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199

Background Activity Settings . . . . . . . . . . . . . . . . . . . . . . . . .200

Background Activities List . . . . . . . . . . . . . . . . . . . . . . . . . . . .200

Event Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201

Runtime Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201

NVRAM Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201

Additional Info and Management . . . . . . . . . . . . . . . . . . . . . . . . . .202

Spare Drive Management . . . . . . . . . . . . . . . . . . . . . . . . . . . .202

LUN Mapping (Fibre Channel and iSCSI) . . . . . . . . . . . . . . . .203

LUN Mapping (SCSI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204

User Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .205

Software Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207

Flash through TFTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .212

Contents

Chapter 5: Management with the CLU, continued

Clear Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .212

Restore Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . .212

Shutdown and Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213

Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .214

Chapter 6: Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215

Firmware Update – WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . .217

Firmware Update – CLU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219

Replace Power Supply – All Models . . . . . . . . . . . . . . . . . . . . . . .220

Replace Cooling Unit Fan – M500f/i/p . . . . . . . . . . . . . . . . . . . . . .221

Replace Cooling Unit Fan – M300f/i/p and M200f/i/p . . . . . . . . . .226

Replace Cache Battery – M500f/i/p . . . . . . . . . . . . . . . . . . . . . . . .230

Replace Cache Battery – M300f/i/p and M200f/i/p . . . . . . . . . . . .233

Replace SEP – M500f/i/p . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235

Replace SEP – M300f/i/p and M200f/i/p . . . . . . . . . . . . . . . . . . . .236

Replace RAID Controller – All Models . . . . . . . . . . . . . . . . . . . . . .237

Chapter 7: Technology Background . . . . . . . . . . . . . . . . . . . . . . . .239

Introduction to RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239

Choosing a RAID Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247

Stripe Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .250

Sector Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .250

Cache Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .251

Read Cache Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .251

Write Cache Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .252

Cache Line Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .252

Capacity Coercion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .252

Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .253

Hot Spare Drive(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .253

Partition and Format the Logical Drive . . . . . . . . . . . . . . . . . . . . .254

RAID Level Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .254

Ranges of Disk Array Expansion . . . . . . . . . . . . . . . . . . . . . .256

Media Patrol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .257

Predictive Data Migration (PDM) . . . . . . . . . . . . . . . . . . . . . . . . . .257

PDM Triggers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .257

Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .258

Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .259

vii

VTrak M-Class Product Manual

Chapter 8: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261

VTrak is Beeping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261

LEDs Display Amber or Red . . . . . . . . . . . . . . . . . . . . . . . . . . . . .262

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .262

Drive Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .264

Back of Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .265

CLU Reports a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .268

WebPAM PROe Reports a Problem . . . . . . . . . . . . . . . . . . . . . . .269

Event Notification Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . .271

Critical & Offline Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . .286

When a Disk Drive Fails . . . . . . . . . . . . . . . . . . . . . . . . . . . . .286

With a Hot Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .286

Without a Hot Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . .287

Rebuild Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .287

Enclosure Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .289

Connection Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .292

SCSI Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .292

iSCSI Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293

Serial Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293

Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .294

Unsaved Data in the Controller Cache . . . . . . . . . . . . . . . . . . . . .295

Chapter 9: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .297

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .297

Contact Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .299

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .302

Returning Product For Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . .303

Appendix A: Useful Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .305

Serial Connector Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .305

SNMP MIB Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .306

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .307

viii

Chapter 1: Introduction

• About This Manual (below)

• Overview (page2)

• Architectural Description (page 3)

• Specifications (page6)

Thank you for purchasing Promise Technology’s VTrak M-Class external disk array subsystem.

About This Manual

This Product Manual describes how to setup, use, and maintain the VTrak MClass external disk array subsystem. It also describes how to use the built-in command-line interface (CLI), command-line utility (CLU), and embedded Webbased Promise Array Management—Professional (WebPAM PROe) software.

This manual includes a full table of contents, index, chapter task lists, and numerous cross-references to help you find the specific information you are looking for.

Also included are four levels of notices:

Note

A Note provides helpful information such as hints or alternative ways of doing a task.

Important

An Important calls attention to an essential step or point required to complete a task. Important items include things often missed.

Caution

A Caution informs you of possible equipment damage or loss of data and how to avoid them.

Warning

A Warning notifies you of probable equipment damage or loss of data, or the possibility of physical injury, and how to avoid them.

VTrak M-Class Product Manual

Overview

VTrak provides data storage solutions for applications where high performance and data protection are required. The failure of any single drive wil l not affect dat a integrity or accessibility of the data in a RAID pro tected logical drive.

Drive Carrier LEDs

VTrak M500

PROMISE

Power and Status LEDs

Drive Carriers

Figure 1. VTrak M500f/i/p front view

Drive Carrier LEDs

Drive Carriers Power and Status LEDs

Figure 2. VTrak M300f/i/p front view (M200f/i/p is similar)

A defective drive may be replaced without interruption of data availability to the host computer. If so configured, a hot spare drive will automatically replace a failed drive, securing the fault-tolerant integrity of the logical drive. The selfcontained hard ware -based RAID lo gical drive provid es ma ximu m p erforma nce i n a compact external chassis.

Chapter 1: Introduction

Storage Enclosure Processor (SEP)

Power Supply Cooling Unit

Fibre Channel RAID Controller

Mgmt

FC 1 FC 2

Controller

IOIOI

Power SupplyCooling Unit

with Battery

Figure 3. VTrak M500f Rear View (M500i/p have different controllers)

Cooling Unit with Battery

Mgmt

iSCSI 1 iSCSI 2

IOIOI

Controller

Power Supply 1 iSCSI

RAID

Controller

Enclosure Processor

Power Supply 2Storage

(SEP)

Figure 4. VTrak M300i/M200i R ear View (M300f/M200f and M300p/M200p have different controllers)

Architectural Description

The VTrak M-Class is a Direct Attached Storage (DAS) subsystem that can also function in a S torag e Area Network (SAN). The subs ystem supp orts 1.5 G b/s and

3.0 Gb/s SATA drives:

• VTrak M500f/i/p supports up to 15 disk drives in a 3U encl osure

• VTrak M300f/i/p supports up to 12 disk drives in a 2U enclosure

• VTrak M200f/i/p supports up to 8 disk drives in a 2U enclosure

VTrak M-Class Product Manual

All M-Class enclosures include a mid-plane, RAID controller, power and cooling units; and enclo sure proc esso r all in one cable -les s chassi s desi gn. Multip le fans and power supplies provide redundancy to ensure continued usage during component failure. The RAID cont roller is har dware based a nd controls all logic al drive functions transp arently to the host system. VT ra k appear s to th e computer’s operating system as a standard SCSI drive or drives.

Features and Benefits

Feature Benefit

M500f/i/p: 3U 19-inch wide enclosure

M300f/i/p and M200f/i/p: 2U 19inch wide enclosure

Supports RAID levels 0, 1, 1E, 5, 10, and 50

Supports online logical drive (array) expansion

Supports online RAID migration Allows you to convert a logical drive from

Supports Serial ATA drives Allows you to use existing SATA disk drives. Supports logical drive migration

from other Promise RAID products

S.M.A.R.T. monitoring Warns of disk drive degradation and

Up to 25K IOPS (over two Fibre Channel or two iSCSI ports)

Installs easily in any standard rackmount.

Allows system to be tuned for maximum performance.

Lets you add disk drives to an existing logical drive without interrupting data accessibility

one RAID level to another without interrupting data accessibility

Allow you to seamlessly move your existing logical drives to VTrak without recreating them.

potential failure. High processing rate.

1 Gb or 2 Gb sustained bandwidth (Fibre Channel)

Up to 1 Gb/sec sustained bandwidth (iSCSI)

High data thoughput.

Chapter 1: Introduction

Feature Benefit

Hardware-assisted XOR engine High-speed parity calculation for parity type

logical drives.

Supports out-of-band m anagement through RS232 and 10/100/1000 BaseT Ethernet connections

Supports SNMP (v2) CIM and WBEM standards

Tagged Command Queuing (TCQ) up to 128 commands

Supports SA TA II Native Command Queuing

Supports DDF compliant metadata on disk

Hot-swap feature for d r iv e ca rrier s, power supplies, fans, and battery

Allows you to manage the RAID subsystem while maximizing bandwidth on the iSCSI network.

API-ready for enterprise management integration.

Maximum performance in Multi-Threaded Operating Systems.

High performance and efficiency through efficient command re-ordering.

Enabled disk array migration from one controller to another.

Allows a defective component to be replaced without interrupting data accessibility to the hos t system.

Tool-less field-replaceable units (FRUs)

All FRUs can be replaced without tools, saving time and effort for support personnel.

Hot-spare drives Maintains full fault tolerant integrity by

automatically rebuilding the data from a failed drive to an installed hot spare drive.

Supports multiple, designated and global spares.

Automatic background data reconstruction when a drive is replaced

Redundant, hot-swappable cooling units

N+1 Redundant, hot-swappable power supplies

Redundant Fibre Channel ports (f models)

Logical drive is quickly back on-line with minimal user intervention.

Load sharing and full operation even with multiple failed fans.

Load sharing and full operation even with a failed power supply.

Load sharing and full operation even with a failed FC port.

VTrak M-Class Product Manual

Feature Benefit

Redundant iSCSI ports (i models) Load sharing and full operation even with a

failed iSCSI port.

Redundant SCSI ports (p models) Load sharing and full operation even with a

failed SCSI port.

Cluster support Supports two- and four-no de server c lusters

for performance and availability.

Complete cable-less design All components easily plug directly into

boards. No cables to complicate setup or maintenance.

Cache battery backup Up to 72-hour backup fo r contro ller ca ch e to

retain data in case of power failure.

Command-line and graphic-user interfaces

Choice of control and monitoring methods for greater flexibility.

Specifications

M500f/i/p

Drive Capacity: 15 SATA disk drives (3.5" x 1" form factor only). External I/O Ports (M500f): Dual 1-Gb/2-Gb Fibre Channel ports. External I/O Ports (M500i): Dual 1-Gb iSCSI ports External I/O Ports (M500p): Dual 320-MB SCSI ports Sustained Throughput (M500f): Up to 4 Gb/s (over two FC ports). Sustained Throughput (M500i): Up to 2 Gb/s (over two iSCSI ports) Sustained Throughput (M500p): Up to 640 MB/s (over two SCSI ports) Sustained I/Os: Up to 25,000 I/Os per second. Data Cache: 256MB predictive data cache with automatic write cache destaging

and 72-hour battery backup protection. Supported RAID Levels:

•RAID 0•RAID 1•RAID 1E

•RAID 5 •RAID 10 •RAID 50

Chapter 1: Introduction

Any combination of these RAID levels can exist at once on separate logical

drives. See page 239 for more information on RAID. RAID Flexibility: C o nfi gura bl e R AI D st ripe s iz e – 8 , 1 6, 32, 64, 128, 256, 512 KB,

and 1 MB sectors per disk. Rebuild priority tun ing: Adjust ment of min imum I/O res erved for ser ver use du ring

rebuild. Hot-spares: Multiple global and designated hot spares. Maximum LUNs: 32 per array in any com bin ati on of R AID lev el s a nd dri ve typ es .

256 LUNs to tal. Supported Disk Interfaces: Serial ATA (SATA) Supported Operating Systems:

• Windows 2000

• Windows XP Professional

• Windows 2003

• SuSE Linux

• Novell Netware

• Sun Solaris

• RedHat Linux

Current: 8 A @ 100 VAC; 4 A @ 200 VAC (max. rating with two power cords) Power Consumption: 440 watts Power Supply: Dua l 500W, 100–240 V AC a uto-rang ing, 5 0–60 Hz , dual hot swap

and redundant with PFC, N+1 design Thermal Output: 1590 BTU/hour (max current) Operating Temperature: 41° to 104°F (5° to 40°C) Non-operational Temperature: -40° to 140°F (-40° to 60°C) Relative Humidity: Maximum 90% Vibration: Random, 0.21 grms, 5 to 500Hz, 30Mins, X, Y, Z axis Management Tools: WebPAM PROe, Command Line Utility, Command Line

Interface Management Interfaces: Ethernet, RS232 (Serial) Management Protocols: SNMP, SSL, WBEM, Telnet Notification: Email, audible, and visible alarms

Dimensions: Height, 5. 12 in (13.00 cm); Width, 17.4 8 in (44.40 cm); Dep th, 22.17 in (56.30 cm)

Weight: 68.34 lbs (31.00 Kg) without drives; 84.88 lbs (38.50 Kg) with 15 drives installed

VTrak M-Class Product Manual

Safety Certifications: CE, FCC Class A, BSMI, VCCi, cUL, TUV, MIC Limited Warranty: 3 Years (See page 302 for details)

M300f/i/p, M200f/i/p

Drive Capacity (M300f/i/p): 12 SATA disk drives (3.5" x 1" form factor only). Drive Capacity (M200f/i/p): 8 SATA disk drives (3.5" x 1" form factor only). External I/O Ports (M300f/M200f): Dual 1-Gb/2-Gb Fibre Channel ports. External I/O Ports (M300i/M200i): Dual 1-Gb iSCSI ports External I/O Ports (M300p/M200p): Dual 320-MB SCSI ports Sustained Throughput (M300f/M200f): Up to 4 Gb/s (over two FC ports). Sustained Throughput (M300i/M200i): Up to 2 Gb/s (over two iSCSI ports) Sustained Throughput (M300p/M200p): Up to 640 MB/s (over two SCSI ports) Sustained I/Os: Up to 25,000 I/Os per second. Data Cache: 256MB predictive data cache with automatic write cache destaging

and 72-hour battery backup protection. Supported RAID Levels:

•RAID 0•RAID 1•RAID 1E

•RAID 5 •RAID 10 •RAID 50

Any combination of these RAID levels can exist at once on separate logical

drives. See page 239 for more information on RAID. RAID Flexibility: C o nfi gura bl e R AI D st ripe s iz e – 8 , 1 6, 32, 64, 128, 256, 512 KB,

and 1 MB sectors per disk. Rebuild priority tun ing: Adjust ment of min imum I/O res erved for ser ver use du ring

rebuild. Hot-spares: Multiple global and designated hot spares. Maximum LUNs: 32 in any combination of RAID levels and drive types. Supported Disk Interfaces: Serial ATA (SATA)

Supported Operating Systems:

Chapter 1: Introduction

• Windows 2000

• Windows XP Professional

• Windows 2003

• RedHat Linux

Current: 8 A @ 100 VAC; 4 A @ 200 VAC (max. rating with two power cords) Power Consumption: 340 watts Power Supply: Dua l 400W, 100–240 V AC a uto-rang ing, 5 0–60 Hz , dual hot swap

and redundant with PFC, N+1 design Thermal Output: 1160 BTU/hour (max current) Operating Temperature: 41° to 104°F (5° to 40°C) Non-operational Temperature: -40° to 140°F (-40° to 60°C) Relative Humidity: Maximum 90% Vibration: Random, 0.21 grms, 5 to 500Hz, 30Mins, X, Y, Z axis Management Tools: WebPAM PROe, Command Line Utility, Command Line

Interface Management Interfaces: Ethernet, RS232 (Serial) Management Protocols: SNMP, SSL, WBEM, Telnet Notification: Email, audible, and visible alarms

Dimensions: Height, 3.50 in (8.90 cm); Width, 17.56 in (44.60 cm); Depth, 22.09 in (56.10 cm)

Weight: M300f/i/p, 55.12 lbs (25.00 Kg) without drives; 68.34 lbs (31.00 Kg) with 12 drives installed

Weight: M200f/i/p, 50.71 lbs (23.00 Kg) without drives; 59.52 lbs (27.00 Kg) with 8 drives installed

Safety Certifications: CE, FCC Class A, BSMI, VCCi, cUL, TUV, MIC

• SuSE Linux

• Novell Netware

• Sun Solaris

Limited Warranty: 3 Years (See page 302 for details)

FCC Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

VTrak M-Class Product Manual

Chapter 2: Installation

• Unpack the VTrak storage subsystem (below)

• Mount VTrak M500f/i/p in a Rack (page 12)

• Mount VTrak M300f/i/p or M200f/i/p in a Rack (page 14)

• Install Disk Drives (page 16)

• Set Up Network Cable Connections (page 20)

• Set Up Serial Cable Connections (page 25)

• Connect the Power (page 26)

Unpack the VTrak

The VTrak box contains the following items:

•VTrak Unit

• Quick Start Guide

• Null Modem Cable

• Left and right mounting rails

• 1.0m External VHDCI SCSI cables (2 for M500p/M300p, 1 for M200p)

The electronic components within the VTrak dis k array are sensitive to damage from Electro-Static Discharge (ESD). Observe appropriate precautions at all times when handling the VTrak or its subassemblies.

Use the following categories of network cables with VTrak:

• Cat 6, preferred

• Cat 5E, minimum

• Screws for disk drives (36 for M200f/i/p; 52 for M300f/i/p; 64 for M500f/i/p; including 4 spares)

• 1.5m (4.9 ft) Power cords (2)

• CD with SNMP files, Product Manual and Quick Start Guid e

Warning

Important

VTrak M-Class Product Manual

Mount VTrak M500f/i/p in a Rack

Vertical Rack Post

Direct attach to post

VTrak M500f/i/p

PROMISE

Mounting Rail (included)

VTrak M500f

Figure 1. Rackmounted VTrak M500f/i/p

The VTrak M 500f/i/ p inst alls direct ly to the rack with or with out usi ng the s upplie d mounting rails.

Rack front post

VTrak subsystem

VTrak attaching screw

Rack rear post

Rail adjustment screw

Rail attaching screw (not included)

Rail attaching screw

Back side of p ost

(not included)

Figure 2. Mounting rail installation

Mounting Rail

Back side of post

Chapter 2: Installation

If you plan to use the mounting rails, follow this procedure to install them:

1. Attach one end of the rail to the back side of the rack’s front post.

2. Reposition the adjusting screws as needed to fit the rail to the rack properly.

3. Attach the other end of the rail to the back side of the rack’s rear post.

4. Repeat steps 1 through 3 to attach the other rail.

5. Square the rails in the rack and tighten the attaching screws.

6. Set the VTrak onto the rails.

7. Attach the VTrak to the rack’s front posts with the screws provided.

Caution

Do not pull or push the handles on the Power Supplies or the Controller units in order to mo ve the VTrak. Hold th e VTrak by the housing only.

VTrak M-Class Product Manual

Mount VTrak M300f/i/p or M200f/i/p in a Rack

Ver tic al R ack Po st

Handles mount outside the rack post

Figure 1. Rackmounted VTrak M300f/i/p (M200f/i/p is similar)

The VTrak M 30 0f/i /p o r M200f/i/p installs to the rack using the s upp lie d m oun tin g rails. You can also use your existing rails.

Rack front post

Rail adjustment screw

Mounting Rail

VTrak M300f/i/p

Mounting rails (included) mount inside the rack post

Rack back post

Sliding fl ange

Rail attaching screw (not included)

Inside of post

Figure 2. Mounting rail installation

Rail attaching screw (not included)

Inside of post

Chapter 2: Installation

Follow this procedure to install the rails:

1. Check the fit of the rails in your rack system.

2. Slide the p lates out of the rails.

3. Attach the rail plates to the VTrak housing. Line-up the rail plates using the studs. Install with six screws each side.

4. Slide the rails over the plates.

5. Attach the sliding flanges to the rails with the adjustment screws provided.

6. Attach the four-hole flange to the inside of the rack’s front post.

7. Attach the two-hole flange to the inside of the rack’s rear post.

8. Repeat steps 6 and 7 to attach the other rail.

9. Square the rails in the rack and tighten the attaching screws (not included).

Cautions

• Do not lift or move the VTrak by the handles on the housing, power supplies or the controller units. Hold the VTrak by the housing only.

• Do not install the VTrak into a rack without rails to support it.

VTrak M-Class Product Manual

Install Disk Drives

You can populate the VTrak with 1.5 GB and 3.0 GB SATA drives.

• VTrak M500f/i/p supports up to 15 disk drives

• VTrak M300f/i/p supports up to 12 disk drives

• VTrak M200f/i/p supports up to 8 disk drives All VTrak M-Class models provide the RAID configurations listed below. See

Chapter 7, page239 for a complete explanation of RAID on VTrak.

RAID Configuration

RAID 0 1 15 RAID 1 2 2* RAID 1E 3 15 RAID 5 3 15 RAID 10 4 14 RAID 50 6 15

* RAID 1 logical drives work in matched pairs. VTrak M500f/i/p support s up to seve n (7) RAID 1 log ical dr ives. M300f/i/p supports up to six (6) RAID 1 logical drives. M200f/i/p supports up to four (4) RAID 1 logical drives.

If you use different size disk drives in the same logical drive, the total size of the logical drive will equal the size of the smallest disk drive times the number of

drives.

Be sure to install th e c ou nte r-si nk sc rews su pp lied with the VTra k. Use of other types of screws can damage the adjacent drives.

Number of disk drives

Minimum Maximum

Caution

SATA Drive Mounting Holes

WARNING:

Counter-sink screws only.

SATA Drive Mounting Holes

Figure 10.M500f/i/p drive carrier mounting holes

SATA Drive Mounting Holes

Chapter 2: Installation

WARNING:

Counter-sink screws only.

SATA Drive Mounting Holes

Figure 11.M300f/i/p and M200f/i/p drive carrier mounting holes

VTrak M-Class Product Manual

Serial ATA Disk Drive

Figure 12.SATA Disk Drives mount at the front of the carrier

1. Carefully lay the drive into the drive carrier at the front, so that the screw holes on the bottom line up.

2. Insert the screws through the holes in the drive carri er and i nto the b ottom o f the disk drive (see Figure 4).

• Install only the screws supplied with the VTrak.

• Install four screws per drive.

• Snug each screw. Be careful not to over tighten.

3. Reinstall the drive carrier into the VTrak chassis.

4. Repeat these steps until all of your disk drives are installed.

• If you plan to operate your VTrak with fewer than a full load of

• A VTrak M500f/i/p carrier is shown above. The VTrak

Be sure each drive is securely fastened to its carrier. Proper installation ensures adequate grounding and minimizes vibration. Do not install drives with fewer than four screws.

Drive Numbering

Cautions

disk drives, instal l all of the dri ve carriers into the e nclosure, to ensure proper airflow for cooling.

M300f/i/p and M200f/i/p carrier is similar in appearance but the two carrier designs are NOT interchangeable.

Important

Chapter 2: Installation

Each disk drive in VTrak is identified by a number used for creating and managing logical drives. VTrak numbers disk drives from left to right. Numbers are stamped above each drive bay for easy indentification.

Drive 1 Drive 15

VTrak disk drives are numbered left to right

1 2 3 4

7 865

10 11 12

Figure 7. VTrak M300f/i/p disk drives are numbered as shown. The M200f/i/p is similar, with 8 disk drives

VTrak M-Class Product Manual

Set Up Network Cable Connections

The VTrak M5 00f, M30 0f, and M 200f sh are the sa me RAID con troller de sign a nd use Fibre Channel (FC) connections for the data ports.

The VTrak M5 00i , M3 00i , and M200i share the sa me RAI D c on troll er de si gn and use iSCSI connections for the data ports.

You can configure your VTrak data connections for a:

• Storage Area Network (SAN)

• Direct Attached Storage (DAS)

The VTrak M500p, M300p, and M200p share the same RAID controller design and use SCSI connections for the data ports. SCSI is limited to a DAS solution.

All VTrak mod els in this series have a s ingle Eth ernet (RJ-4 5) Mana gemen t Port. connector that enables

WebPAM PROe Software. VTrak supports Ethernet and Telnet protocols.

Fibre Channel Storage Area Network.

you to monitor the VTrak over your network using the

Network Switch

FC Switch

Management

Port

Controller

Mgmt

FC 1 FC 2

IOIOI

VTrak

NIC

FC HBA Card

FC Port (1 of 2)

Figure 8. VTrak M500f SAN connections (M300f and M200f are similar)

This arrangement requires:

• A Fibre Channel switch

• A Fibre Channel HBA card in the Host PC

Chapter 2: Installation

• A network switch

• A network interface card (NIC) in the PC

Connect the VTrak Fibre Channel data ports to your Fibre Channel switch to establish the data path.

Connect the PC’ s st andard NIC a nd the VTrak Management Port to your network switch to establish the management path.

Fibre Channel Direct Attached Storage

Network Switch

Management

Port

Controller

Mgmt

FC 1 FC 2

IOIOI

VTrak

FC HBA CardNIC

FC Port (1 of 2)

Figure 9. VTrak M500f DAS connections (M300f and M200f are similar)

This arrangement requires:

• A Fibre Channel HBA card in the Host PC

• A network switch

• A network interface card (NIC) in the PC

Connect the VTrak Fibre Channel data ports to your Fibre Channel HBA card in your PC to establish the data path.

Connect the PC’ s st andard NIC a nd the VTrak Management Port to your network switch to establish the management path.

VTrak M-Class Product Manual

iSCSI Storage Area Network

Network Switch

GbE Switch

Management

Port

Controller

iSCSI 1 iSCSI 2

Mgmt

IOIOI

VTrak

NIC

GbE NIC

Figure 10. VTrak M300i and M200i SAN connections (M500i is similar)

This arrangement requires:

• A Gigabit Ethernet network interface card (GbE NIC) with iSCSI support (in hardware or software)

• A GbE Switch with iSCSI support

• A network switch

• A network interface card (NIC) in the PC

iSCSI Port (1 of 2)

Connect the 1 GbE (iSCSI) NIC and VTrak Data Ports to your GbE switch to establish an isolated data path.

Connect the PC’s standard network card and VTrak Management Port to your network switch to establish the management path.

As an alternative, you can use the same GbE (iSCSI) NIC for your PC for management and data connections. However, combining management and data paths this way will reduce performance.

iSCSI Direct Attached Storage

Network Switch

Management

Port

Chapter 2: Installation

Controller

iSCSI 1 iSCSI 2

Mgmt

IOIOI

VTrak

GbE NICNIC

iSCSI Port (1 of 2)

Figure 11. VTrak M300i and M200i DAS connections (M500i is similar)

This arrangement requires:

• A Gigabit Ethernet network interface card (GbE NIC) with iSCSI support (in hardware or software)

• A network switch

• A network interface card (NIC) in the PC

Connect the GbE (iSCSI) NIC in your PC to one of the VTrak Data Ports to establish an isolated data path.

Connect the PC’s standard NIC and VTrak’s Management Port to your network switch to establish the management path.

VTrak M-Class Product Manual

SCSI Direct Attached Storage

IOIOI

Mgmt

In In

Network Switch

Management Port

Controller

OutOut

NIC

SCSI HBA

Card

In connector

SCSI Channel

VTrak

(1 of 2)

Figure 12. VTrak M300p and M200p DAS connections (M500p is similar)

This arrangement requires:

• A network switch

• A network interface card (NIC) in the PC

• A SCSI HBA card in the PC

• A SCSI cable that fits your HBA card and has a VHDCI connector to fit the VTrak SCSI channel

VTrak’s SCSI connectors are bi-directional. However, the internal termination feature works only on the “Out” connector. Internal termination is set to “Automatic” by default.

Connect the PC’s standard NIC and VTrak’s Management Port to your network switch to establish the management path.

Connect a SCSI cable to the PC’s SCSI HBA card and one of the VTrak’s SCSI channels. To use the internal termination feature, attach the SCSI cable to the “In” connector. An external terminator is not required for this arrangement.

If you plan to co nne ct multiple VTrak s on a SC SI cha in , co nn ect the other side of the same SCSI channel on the first VTrak to a SCSI channel on the second VTrak.

See “SCSI Channel Settings” on page 95 or “Channel Settings” on page 198 for more information about the internal termination feature.

Chapter 2: Installation

Set Up Serial Cable Connections

The RS-232 Serial connection enables the Command Line Interface (CLI) and Command Line Utility (CLU) on your PC to monitor and control VTrak.

Mgmt

FC 1 FC 2

Controller

IOIOI

DB-9 Serial Connector

Controller

IOIOI

Mgmt

iSCSI 1 iSCSI 2

Mgmt

iSCSI 1 iSCSI 2

Controller

IOIOI

DB-9 Serial Connector

Controller

IOIOI

Figure 13. Serial connectors for VTrak M500f (left) and M300i (right)

VTrak M-Class Product Manual

Connect the Power

Plug in the power cords and switch on both power supplies. When the power is switched on, the LEDs on the front of the VTrak will light up.

Power

Figure 14.VTrak M500f/i/p front panel LED display

FRU

Status

Logical Drive

Status

FC/iSCSI/

SCSI-1 Activity

Power

FRU Status

Logical Drive Status

FC/iSCSI/SCSI-1 Activity

FC/iSCSI/SCSI-2 Activity

Controller Heartbeat

FC/iSCSI/

SCSI-2 Activity

Controller Heartbeat

Figure 15.VTrak M300f/i/p and M200f/i/p front panel LED display

When boot-up is finished and the VTrak is functioning normally:

• Controller LED blinks gree n on ce per second for five second s, g oe s da rk for ten seconds, then blinks green once per second for five seconds again.

• Power, FRU and Logical Drive LEDs display green continuously.

• Fibre Channel/iSCSI/SCSI LEDs flash green if there is activity on that channel.

Chapter 2: Installation

There are two LEDs on each Drive Carrier. They report the presence of power and a disk drive, and the current condition of the drive.

Power/

Activity

Disk Status

Figure 16.VTrak M500f/i/p drive carrier LEDs

Disk Status

Power/Activity

Figure 17.VTrak M300f/i/p and M200f/i/p drive carrier LEDs

After a few moments the Power/Activity should display Green. If there is no disk drive in the carrier, the Disk Status LED and the Power/Activity

LED will remain dark. When you first power-up the VTrak, the audible alarm beeps twice to show

normal operation. Go to “Chapter 3: Setup” on page 29.

VTrak M-Class Product Manual

Chapter 3: Setup

• VTrak Setup with CLI or CLU (below)

• Install iSCSI Initiator on the Host PC (page39)

• VTrak Setup with WebPAM PROe (page 41)

VTrak Setup with CLI or CLU

After installation, the next step is to configure VTrak. To set date, time, and IP addresses, you must use the Command Line Interface

(CLI) or the Command Line Utility (CLU). For disk array creation, you can use the CLI, CLU or WebPAM PROe. This Chapter only de als wit h b asi c functions needed to s etu p a ne w VTrak. For a

full discussion of VTrak functions, refer to WebPAM PROe on page 57 and the CLU on page 157.

VTrak has a Command Line Interface (CLI) to manage all of its functions, including customizati on. A subset of the CLI is the C ommand Line U tility (CLU), a user-level interface that manages your VTrak via your PC’s terminal emulation program, such as Microsoft HyperTerminal.

1. Change your terminal emulation program settings to match the following:

• Bits per second: 115200

• Data bits: 8

• Parity: None

• Stop bits: 1

• Flow control: none

2. Start your PC’s terminal VT100 or ANSI emulation program.

3. Press Enter once to launch the CLI.

4. At the Login prompt, type administrator, and press Enter.

5. At the Pass word prompt, type password, and press Enter. At this point, you are in the CLI. You can continue using the CLI to make

network settings or you can switch to the CLU.

• CLI: Fibre Channel and SCSI Models (M500f/p, M300f/p, M200f/p)

(page 30)

• CLI: iSCSI Models (M500i, M300i, M200i) (page 30)

• CLU: Fibre Channel and SCSI Models (M500f/p, M300f/p, M200f/p)

(page 32)

• CLU: iSCSI Models (M500i, M300i, M200i) (page 34)

VTrak M-Class Product Manual

CLI: Fibre Channel and SCSI Models (M500f/p, M300f/p, M200f/p)

1. Type the following string to set the Date and Time, then press Enter

administrator@cli> date -a mod -d 2005/06/08 -t 16:45:00

Type the date in yyyy/mm/dd format and the time in hh/mm/ss format with a 24-hour clock. In the above example, the date was June 8, 2005. The time was 4:45 pm. Your values will be different.

2. Type the following string to set the Management Port IP address and other settings, then press Enter.

administrator@cli> net -a mod -t mgmt -s "primaryip=192.168.10.87,

primaryipmask=255.255.255.0, gateway=192.168.10.3"

In the above example, the IP addresses and subnet mask are included as examples only. Your values will be different.

If you prefer to let your DHCP server assign the IP address, type the following string, then press Enter.

administrator@cli> net -a mod -t mgmt -s "dhcp=enable"

3. To verify the settin gs , type net, and press Enter.

administrator@cli> net ===========================================

CId Port Type IP Mask Gateway Link =========================================== 1 1 Mgmt 192.168.10.87 255.255.255.0 192.168.10.3 Up

This completes the Management port setup. Go to “VTrak Setup with WebPAM PROe” on page 41.

To see the full set of CLI commands, at the admin@cli> prompt, type help, and press Enter.

CLI: iSCSI Models (M500i, M300i, M200i)

1. Type the following string to set the Date and Time, then press Enter

administrator@cli> date -a mod -d 2005/06/08 -t 16:45:00

Type the date in yyyy/mm/dd format and the time in hh/mm/ss format with a 24-hour clock. In the above example, the date was June 8, 2005. The time was 4:45 pm. Your values will be different.

2. Type the following string to set the Management Port IP address and other settings, then press Enter.

Chapter 3: Setup

administrator@cli> net -a mod -t mgmt -s "primaryip=192.168.10.87,

primaryipmask=255.255.255.0, gateway=192.168.10.3"

In the above example, the IP addresses and subnet mask are included as examples only. Your values will be different.

If you prefer to let your DHCP server assign the IP address, type the following string, then press Enter.

administrator@cli> net -a mod -t mgmt -s "dhcp=enable"

3. To verify the settin gs , type net, and press Enter.

administrator@cli> net

=========================================== CId Port Type IP Mask Gateway Link =========================================== 1 1 Mgmt 192.168.10.87 255.255.255.0 192.168.10.3 Up 1 1 iSCSI 0.0.0.0 0.0.0.0 0.0.0.0 Down 1 2 iSCSI 0.0.0.0 0.0.0.0 0.0.0.0 Down

4. Type the following strin g to set the iSCSI Port I P ad dres s and other settings, then press Enter .

administrator@cli> net -a mod -t iSCSI -p 1 -s

"primaryip=192.168.10.88, primaryipmask=255.255.255.0, gateway=192.168.10.3"

If you prefer to let your DHCP server assign the IP address, type the following string, then press Enter.

administrator@cli> net -a mod -t iSCSI -p 1 -s "dhcp=enable"

5. To verify the settin gs , type net, and press Enter.

administrator@cli> net

=========================================== CId Port Type IP Mask Gateway Link =========================================== 1 1 Mgmt 192.168.10.87 255.255.255.0 192.168.10.3 Up 1 1 iSCSI 192.168.10.88 255.255.255.0 192.168.10.3 Up 1 2 iSCSI 0.0.0.0 0.0.0.0 0.0.0.0 Down

6. Repeat steps 3 and 4 to set the other iSCSI port. Use -p 2 in place of -p 1.

This completes the Management and iSCSI port setup. Go to “Install iSCSI Initiator on the Host PC” on page 39.

To see the full set of CLI commands, at the admin@cli> prompt, type help, and press Enter.

VTrak M-Class Product Manual

CLU: Fibre Channel and SCSI Models (M500f/p, M300f/p, M200f/p)

1. At the admin@cli prompt, type menu and press Enter. The CLU main menu appears.

2. With Quick Setup highlighted, press Enter. The first Quick Setup screen enables you to make Date and Time settings.

System Date and Time

1. Press the arrow keys to highlight System Date.

2. Press the backspace key to erase the current date.

3. Type the new date.

4. Follow the same procedure to set the System Time.

Chapter 3: Setup

5. Press Ctrl-A to save these settings and move to the Management Port configuration screen .

Management Port

By default, DHCP is enabled on VTrak (above). To set Management Port settings manually, or to view the current settings, you must disable DHCP.

To view the current Management Port settings:

1. Press the arrow keys to highlight DHCP.

2. Press the spacebar to toggle to Disabled.

The current Management Port IP are displayed (above).

3. Record the information on this screen.

4. Press the spacebar to toggle DHCP back to Enabled.

VTrak M-Class Product Manual

5. Press Ctrl-A to save these settings and move to the RAID configuration screen.

To make Management Port settings manually:

1. Press the arrow keys to highlight DHCP.

2. Press the spacebar to toggle to Disabled.

3. Press the arrow keys to highlight IP Address.

4. Press the backspace key to erase the current IP Address.

5. Type the new IP Address.

6. Follow the same procedure to specify the Subnet Mask, Gateway IP Address, and DNS Server IP Address.

If you do not have a DNS server, skip the DNS Server IP address.

7. Press Ctrl-A to save these settings.

Exit the CLU

1. Highlight Skip the Step and Finish and press Enter.

2. Highlight Return to CLI and press Enter.

This completes the Management port setup. Go to “VTrak Setup with WebPAM PROe” on page 41.

CLU: iSCSI Models (M500i, M300i, M200i)

1. At the admin@cli prompt, type menu, and press Enter. The CLU main menu appears.

2. With Quick Setup highlighted, press Enter. The first Quick Setup screen enables you to make Date and Time settings.

Chapter 3: Setup

System Date and Time

1. Press the arrow keys to highlight System Date.

2. Press the backspace key to erase the current date.

3. Type the new date.

4. Follow the same procedure to set the System Time.

5. Press Ctrl-A to save these settings and move to the Management Port configuration screen .

Management Port

By default, DHCP is enabled on VTrak (above). To set Management Port settings manually, or to view the current settings, you must disable DHCP.

To view the current Management Port settings:

VTrak M-Class Product Manual

1. Press the arrow keys to highlight DHCP.

2. Press the spacebar to toggle to Disabled.

The current Management Port settings are displayed (above).

3. Record the information on this screen.

4. Press the spacebar to toggle DHCP back to Enabled.

5. Press Ctrl-A to save these settings and move to the iSCSI Port 1 screen.

To make Management Port settings manually:

1. Press the arrow keys to highlight DHCP.

2. Press the spacebar to toggle to Disabled.

3. Press the arrow keys to highlight IP Address.

4. Press the backspace key to erase the current IP Address.

5. Type the new IP Address.

6. Follow the same procedure to specify the Subnet Mask, Gateway IP Address, and DNS Server IP Address.

If you do not have a DNS server, skip the DNS Server IP address.

7. Press Ctrl-A to save these settings and move to the iSCSI Port 1 screen.

Chapter 3: Setup

iSCSI Ports

By default, DHCP is enabled on VTrak (above). To set iSCSI Port settings manually, or to view the current settings, you must disable DHCP.

To view the current iSCSI Port settings:

1. Press the arrow keys to highlight DHCP.

2. Press the spacebar to toggle to Disabled.

3. Record the information on this screen. See the illustration on the next page.

4. Press the spacebar to toggle DHCP back to Enabled.

5. Press Ctrl-A to save these settings and move to the iSCSI Port 2 screen.

6. Follow the same procedure to view settings for iSCSI Port 2.

7. Press Ctrl-A to save these settings and move to the RAID configuration screen.

VTrak M-Class Product Manual

The current iSCSI Port settings are displayed (above).

To make iSCSI Port settings manually:

1. Press the arrow keys to highlight DHCP.

2. Press the spacebar to toggle to Disabled.

3. Press the arrow keys to highlight IP Address.

4. Press the backspace key to erase the current IP Address.

5. Type the new IP Address.

6. Repeat the previous steps to specify the Subnet Ma sk, Gatewa y IP Address, and DNS Server IP Address.

If you do not have a DNS server, skip the DNS Server IP address.

7. Press Ctrl-A to save these settings and move to the iSCSI Port 2 screen.

8. Follow the same procedure to make settings for iSCSI Port 2.

9. Press Ctrl-A to save these settings.

Exit the CLU

1. Highlight Skip the Step and Finish and press Enter.

2. Highlight Return to CLI and press Enter.

This completes the Management and iSCSI port setup. Go to “Install iSCSI Initiator on the Host PC” on page 39.

Chapter 3: Setup

Install iSCSI Initiator on the Host PC

This step applies to the M500i, M300i, and M200i models only. To access the iSCSI data ports, you must have the iSCSI Initiator installed on

your Host PC. You can use a Gigabit Ethernet network interface card (GbE NIC) with hardware-based iSCSI initiator from such vendors as:

• QLogic

•Intel

•Alacritech

Contact the card manufacturer for the latest model information. Follow the installation and setup instru cti on s that com e with the ca rd.

Software-based iSCSI Initiator

Y ou c an also use a s oftware-b ased iSC SI initia tor in com bination with a G bE NIC. If you choose a Microsoft software iSCSI initiator, point your browser to

www.microsoft.com, click on the Downloads link, and search for iSCSI Initiator. The instructions below apply to iSCSI Initiator version 2.0.

Install the iSCSI initiator on your Host PC then proceed with the following steps.

1. Go to Start > Settings > Control Panel, and double-click on iSCSI Initiator. Or double-click the iSCSI Initiator icon on the desktop. The iSCSI Initiator Properties dialog box displays.

2. On the Discovery tab, click on Add button.

3. In the Add Target Portal dialog box, type in the IP address of one of the VTrak’s iSCSI ports and click OK.

4. Go to Targets tab. The iSCSI name should appear. It looks like:

iqn.1994-12.com.promise.target.0.0.4.0.0.0.0.0.

5. Highlight the ISCSI name and click the Logon button. Then click OK on the Log On to Target dialog box.

To log off from VTrak, do the following:

1. Launch the iSCSI Initiator as des cribed above .

2. Go to the Targets tab, highlight the VTrak iSCSI name, and click the Details button.

3. Go to the Sessions tab of the Target Properties dialog box. The Identifier for the iSCSI name should appear. It looks like:

ffffffff817b0494-4000013700000007

4. Check the box to the left of the Iden tifier , click th e Log off... button , then click the OK button.

VTrak M-Class Product Manual

After the iSCSI Initiator is installed, follow the installation and setup instructions that come with your GbE NIC card.

Note

Setup of an actual iSCSI initiator takes place after the disk array and logical drive are configured on the VTrak. If you plan to use LUN Masking, enable this feature and specify your LUNs before setting up your iSCSI initiator. See “Chapter 4: Management with WebPAM PROe” on page 57 and “Chapter 5: Manag ement w ith the CLU” o n p age 157 for more information.

VTrak Setup with WebPAM PROe

Notes

• You can also use the CLU to create disk arrays and logical drives. See “Chapter 5: Management with the CLU” on page 157 for more information.

• The WebPAM PROe software is embedded on the VTrak MClass subsystem. No installation is required.

Set up with WebPAM PROe consists of the following :

• Log-in to WebPAM PROe (below)

• Language Selection (page 44)

• Create a Disk Array (page 45)

• Additional Logical Drives (page54)

• Log-out of WebPAM PROe (page 54)

• Internet Connection using WebPAM PROe (page 55)

Log-in to WebPAM PROe

1. Launch your Browser.

2. In the Browser address field, type in the IP address of the VTrak Management port.

Use the IP address you obtained in Step 7. Note that the IP address shown below is only an exampl e. Th e IP address you type into you r brows er w il l be different.

Chapter 3: Setup

Regular Connection

• WebPAM PROe uses an HTTP connection . . . . . . . . . . . . . . ..http://

• Enter the VTrak’s Management Port IP address . . . . 192.168.10.87

Together, your entry looks like this:

http://192.168.10.87

Secure Connection

• WebPAM PROe uses a secure HTTP connection . . . . . . . . ..https://

• Enter the VTrak’s Management Port IP address . . . . 192.168.10.87

Together, your entry looks like this:

https://192.168.10.87

VTrak M-Class Product Manual

Whether you select a reg ular or a se cu re conn ection , your lo gin t o WebPAM PROe and your user password are always secure.

Note

3. When the opening screen appears, type administrator in the User Name field, and type password in the Password field.

The User Name and Password are case sensitive.

4. Click the Login button.

After sign-in, the WebPAM PROe opening screen appears (next page). If there are any unconfigured physical drives in the enclosure, the Array Configuration menu will also appear (see page 45) .

Important

As soon as possible, assign the Administrator's password. Make the change under User Management. Each user you create will have his/her own login ID and password.

Chapter 3: Setup

Note

Make a Bookmark (Net scape N avigator) or set a Favorite (Int ernet Explorer) of the Login Screen so you can access it easily next time.

VTrak M-Class Product Manual

The first time you log in to WebPAM PROe, there will be no Users except for “administrator”. Unless you created disk arrays or logical drives in the CLI or CLU, there w ill be no disk ar rays or logical drives at this point.

Logged-in User Subsystem (IP address)

Administration Tools User Management Network Management FC / iSCSI / SCSI Management Storage Services Software Management Controller Group Enclosure Group Disk Array Group Spare Drive Group Logical Drive Summary

Use the Tree to navigate to the various functions of WebPAM PROe. Click on an item in the Tree to display it in the window.

Language Selection

WebP AM PROe dis plays in E nglish, Germ an, French, Itali an, Jap anese, Chi nese Traditional, Chinese Simple, and Korean. To set the display language:

1. Click on Language in the WebPAM PROe Header. The language list appears in the Header.

2. Click on the language you prefer. The WebPAM PROe user interface will display in the selected language.

Note that online help is English only.

Chapter 3: Setup

Create a Disk Array

Click on the Disk Arrays icon. The Array Configuration menu appears. Since this VTrak is newly activated, there are no disk arrays or logical drives yet.

There are three o ptions: Automatic, Express, and Advanced. Select one and click the Next button. Or select one from the dropdown menu on the Create tab.

Automatic

The Disk Array Autom atic Cre ation o ption e nable s you to crea te a ne w dis k array following a defau lt set o f p arameters . One logi cal drive will be mad e automa tically when you create the disk array.

The number of unconfigured physical drives available will determine the RAID level of the disk array and whether a spare drive is created.

When you choose the Automatic option, the following parameters display:

• Disk Arrays – The number of physical drives in the disk array, their ID numbers, configurable capacity, and the number of logical drives to be created

VTrak M-Class Product Manual

• Logical Drives – The ID number of the logical drive(s), their RAID level, capacity, and stripe size

• Spare Drives – The physical drive ID number of the dedicated hot spare assigned to this disk array

If you accept these parameters, click the Submit button. The new disk array appears in the Disk Array List on the Information tab.

If you do NOT accept these parameters, use the Express (below) or Advanced (page 48) option to create your disk array.

Express

The Disk Array Express Creation option enables you to choose the parameters for a new disk array by specifyin g the c hara ct eris tic s you want. With this m eth od, you can create mu ltiple log ical driv es at the s ame time you create your disk array. However, all of the logical drives will be the same size and RAID level.

If you prefer to specif y the pa rameters di rectly, use the Advanced option to crea te your disk array.

If you are uncertain about choosing parameters for your disk array, use the Automatic option.

Chapter 3: Setup

Follow these steps to create a new disk array.

1. Check the boxes to select any one or a combination of:

• Redundancy – The array will remain available if a physical drive fails

• Capacity – The greatest possible amount of data capacity

• Performance – The highest possible read/write speed

• Spare Drive – A hot spare drive

2. In the Number of Logical Drives field, enter the number of logical drives you want to make from this disk array.

The maximum possible number of logical drives appears to the right of this field.

3. From the Application Type menu, select an application that best describes your intended use for this disk array:

•File Server

• Video Stream

• Transaction Data

VTrak M-Class Product Manual

• Transaction Log

•Other

4. Click the Update button. Or check the Automatic Update box, and updates will occur automatically. The following parameters display:

• Disk Arrays – The number of physical drives in the disk array, their ID

numbers, configurable capacity, and the number of logical drives to be created

• Logical Drives – The ID number of the logical drive(s), their RAID level,

capacity, and stripe size

• Spa re Drive s – The phy sical drive ID num ber of the ded icated hot sp are

assigned to this disk array

If you accept these parameters, proceed to the next step. If you do NOT accept these parameters, review and modify your selections

in the previous steps.

5. When you are done, click the Submit button. The new disk array appears in the Disk Array List on the Information tab.

Advanced

The Disk Array Advanced Creation option enables you to directly specify all parameters for a new disk array. If you select less than the total available capacity for the first logical drive, you can use the remaining space to create additional logical drives.

For an explanatio n o f th e c ho ice s you will make w hil e u si ng t he Advanced option to create your disk array, see “Chapter 7: Technology Background” on page 239.

Chapter 3: Setup

If you are uncertain about choosing parameters for your disk array, use the Express or Automatic option to create your disk array.

To create a new disk array:

1. Enter a name for the disk array in the field provided.

2. Check the box to enable the following features.

• Media Patrol – A routine maintenance procedure that checks the

magnetic media on each di sk drive. Media Patrol is concerned with the condition of the media itself, not the data recorded on the media.

• PDM – Predictive Data Migration (PDM) scans the bad sector

remapping tabl e of t he d is k dr ive s a ss ig ned to a l ogi ca l dri ve . Wh en th e table fills to a specified percentage of its capa city, PDM triggers a migration of data from the suspect drive (the disk drive with the bad sectors) to a spare disk drive.

3. Highlight physical drives you want i n the di sk array fr om th e Ava ilable l ist and press the >> button to move them to the Selected list.

You can also double-click them to move them.

4. When you are done, click the Next button.

VTrak M-Class Product Manual

On this screen you will specify your logical drives. Specify one logical drive at a time until the full capacity of the disk array is allocated.

5. Enter an Alias (name) for the first logical drive.

6. Choose a RAID level from the dropdown menu. The choice of RAID levels depends on the number of physical drives you

selected.

7. Specify a Capacity and the unit of measure (MB, GB, TB). This value will be the data capacity of the logical driv e. If you specify less

than disk array's maxim um ca pac ity, the remainder is available for add itiona l logical drives.

8. Specify a Stripe size from the dropdown menu. 8, 16, 32, 64, 128, 2 56, 512 KB, a nd 1 MB are availabl e. 64 KB is the defaul t.

9. Specify a Sector size from the dropdown menu. 512 Bytes, 1, 2, and 4 KB are available. 512 Bytes is the default.

10. Choose a Read Cache policy:

• ReadCache

• ReadAhead

•No Cache

11. Choose a Write Cache policy:

• WriteThru

•WriteBack

12. Click the Update button.

Chapter 3: Setup

When you click the Update button, Web PAM PROe sets up one logical d rive and adds it to the New Logical Drive lists at the bottom of the window.

To create another logical drive, repeat steps 5 through 12, above.

VTrak M-Class Product Manual

If you want to change a logical drive setting, click on the logical drive at the bottom of the window. The entry and the capacity usage are highlighted. Make your changes to the parameters and click the Update button.

Chapter 3: Setup

13. When you have finished specifying logical drives, click the Next button.

VTrak M-Class Product Manual

The proposed disk array appears with the logical drive(s) you specified.

14. If you agree with the proposed disk a rray and logical drive(s), click the Submit button.

If you disagree, click the Back button and make changes as needed.

Additional Logical Drives

If you want to create additional logical drives and there is unused space on the current disk array, click on the Disk Array icon and click o n the C reate LD tab.

You will go to Disk Array Advanced Creation (see page 48). If the current disk array is fully allocated, use additional physical drives to create

a new disk array. Click on the Disk Arrays icon, then select Automatic, Express or Advanced from the Create tab dropdown menu (see page 45).

Log-out of WebPAM PROe

There are two ways to log out of WebPAM PROe:

• Close your browser window

• Click Logout on the WebPAM PROe banner (below)

Clicking Logout brings you back to th e Logi n Scre en. Af te r logg ing ou t, you m ust enter your user name and password in order to log in again.

Chapter 3: Setup

Internet Connection using WebPAM PROe

The above instructions cover connections between VTrak and your company network. It is also possible to connect to a VTrak from the Internet.

Your MIS Adminis tra tor c an tel l you ho w to ac ce ss yo ur netw o rk from ou t s ide the firewall. Once you are logged onto the network, you can access the VTrak using its IP address.

While only a Fibre Channel, iSCSI, or SCSI-capable PC can read and write data to the logical drives on the VTrak, other PCs can monitor the VTrak from v irtu all y any location.

VTrak M-Class Product Manual

Chapter 4: Management with W e bPAM PROe

• VTrak Status Indicators (below)

• Drive Status Indicators (page 59)

• Audible Alarm (page 60)

• Log-in/Log-out (page 61)

• Graphic User Interface (pag e 64)

• Subsystems (page 68)

• Administrative Tools (page 75)

This chapter desc ribes using embedded W ebPAM PROe to monitor and manag e your RAID system. This ch apter is divide d into sections f or major WebPAM PROe components as shown above.

• Controllers (page 113)

• Enclosures (page117)

• Physical Drives (page 122)

• Disk Arrays (page 128)

• Logical Drives (page 141)

• Spare Dri ves ( p ag e 150)

VTrak S tatus Indicators

Even though WebPAM PROe offers comprehensiv e monitoring o f VTrak , the LED indicators on the VTrak unit provide important status information.

When the power is switched on, the LEDs on the front of the VTrak will light up.

FC/iSCSI/

SCSI-2 Activity

Controller Heartbeat

Power

FRU

Status

Logical Drive

Status

FC/iSCSI/

SCSI-1 Activity

Figure 1. VTrak M500f/i/p front panel LED display

VTrak M-Class Product Manual

Power

FRU Status

Logical Drive Status

FC/iSCSI/SCSI-1 Activity FC/iSCSI/SCSI-2 Activity

Controller Heartbeat

Figure 2. VTrak M300f/i/p and M200f/i/p front panel LED display

When boot-up is finished and the VTrak is functioning normally:

• Controller LED blinks gree n on ce per second for five second s, g oe s da rk for ten seconds, then blinks green once per second for five seconds again.

• Power, FRU, and Logical Drive LEDs display green continuously.

• Fibre Channel/iSCSI/SCSI LEDs flash green if there is activity on that channel.

See the table below.

Chapter 4: Management with WebPAM PROe

State

LEDs

Dark

Power System Off Normal n/a n/a n/a

Steady

Green

Flashing

Green

Amber Red

Fan or

FRU* System Off Normal n/a

Logical

Drive

FC/iSCSI/

SCSI 1 or 2

Controller System Off n/a Normal** n/a n/a

“n/a” means this state does not apply to this LED.

* Field Replacement Unit. “n/a” means this state does not apply to this LED.

** Blinks five times in five seconds, five seconds dark, blinks five times again.

See page 215 for more information about field-replaceable components. See page 286 for a discussion of critical and offline logical drives.

System Off Normal n/a

No Activity n/a Activity n/a n/a

Battery

Problem

Logical

Drive Critical

Drive Status Ind i c a t o rs

There are two LEDs on each Drive Carrier. They report the presence of power and a disk drive, and the current condition of the drive.

Power/

Activity

Disk Status

Fan or

Battery

Failed

Logical

Drive Offline

Figure 3. VTrak M500f/i/p disk carrier LEDs

VTrak M-Class Product Manual

Disk Status

Power/Activity

Figure 4. VTrak M300f/i/p and M200f/i/p disk carrier LEDs

The VTrak spins up the disk drives sequentially in order to equalize power draw during start-up. After a few moments the Power/Activity and Disk Status LEDs should display green.

State

LEDs

Dark

Power/ Activity

Status

“n/a” means this state does not apply to this LED.

No Drive

No Power/

No Drive

Steady

Green

Drive

Present

Flashing

Green

Activity n/a n/a

Drive OK n/a

Amber Red

Drive

Rebuilding

Drive Error

See “Critical & Of fline Dis k Arrays” on p age286 for a discus sion of re building and failed disk drives.

Audible Alarm

VTrak’s alarm has five different patterns, as shown below.

1 2 3 4 5

When you first power-up the VTrak, it beeps twice to show normal operation.

.25s.25s.25s

.25s.25s

.75s

.5s

.25s

.75s

.25s

.25s.25s

.25s

.5s

.25s

.75s

2.5s

1s 1.25s

.25s.25s.25s

Chapter 4: Management with WebPAM PROe

The audible alarm sounds at other times to inform you that the VTrak needs attention. But the alarm does not specify the condition. When the alarm sounds, do the following:

• Check the front and back of VTrak for red or amber LEDs, as described above.

• If email notification is enabled, check for new messages.

• Check for yellow !s red Xs in Tree View (see page 67).

When a continuous tone sounds, there are multiple alarm patterns sounding at the same time.

See “Chapter 8: Troubleshooting” on page 261 for diagnostic help. To make alarm settings, see “Buzzer” on page 121.

Log-in/Log-out

Log-in to WebPAM PROe

1. Launch your Browser.

2. In the Browser address field, type in the IP address of the VTrak Management port. See “Chapter 3: Setup” on page 29.

Note that the IP address shown below is only an example. The IP address you type into your browser will be different.

Regular Connection

• WebPAM PROe uses an HTTP connection. . . . . . . . . . . . . . ..http://

• Enter the VTrak’s Management Port IP address. . . 192.168.10.148 Together, your entry looks like this:

http://192.168.10.148

Secure Connection

• WebPAM PROe uses a secure HTTP connection. . . . . . . . . .https://

• Enter the VTrak’s Management Port IP address. . . 192.168.10.148 Together, your entry looks like this:

https://192.168.10.148

Note

Whether you select a reg ular or a se cu re conn ection , your lo gin t o WebPAM PROe and your user password are always secure.

VTrak M-Class Product Manual

3. When the opening screen appears, type administrator in the User Name field and type password in the Password field.

The User Name and Password are case sensitive.

4. Click the Login button.

Chapter 4: Management with WebPAM PROe

After sign-in, the WebPAM PROe opening screen appears.

Figure 5. WebPAM PROe Opening Screen

The first time you log in to WebPAM PROe, there will be no Users except for “administrator”. There will be no disk arrays or logical drives.

If you setup your VTrak using WebPAM PROe (see “Chapter 3: Setup” on page 29) you will have one User, “administrator” and one disk array and logical drive.

Log-out of WebPAM PROe

There are two ways to log out of WebPAM PROe:

• Close your browser window

• Click Logout on the WebPAM PROe banner (below)

Clicking Logout brings you back to th e Logi n Scre en. Af te r logg ing ou t, you m ust enter your user name and password in order to log in again.

VTrak M-Class Product Manual

Graphic User Interface

• Header (page 65)

• Tree View (page 67) VTrak feature s a bro wse r-bas ed , gr ap hic use r inte rfac e. Your Internet browser is

the basic component to access VTrak from your PC.

• Management Window (p ag e 68)

• Event F rame (page 68)

Chapter 4: Management with WebPAM PROe

There are four major parts to the graphic user interface:

Item Function

Header Enables you to make a language selection, show or hide

the event frame, show or hide network storage subsystems, display co nt ac t info rma t io n, log out, and display the Help directory.

Tree View Navigates around all components of the Subsystem,

including iSCSI management, network and service management, RAID controller, enclosure, physical drives, disk arrays, logical drives, and spare drives.

Management Window

Event Frame Displays recent event s. Click o n View in the Hea der to hide

Provides status and user selections, enables creation, maintenance, deletion, and monitoring of disk arrays and logical drives. Function Tabs control specific actions and processes.

or display this feature.

Header

Language Selection

The VTrak graphic user interface displays in English, German, French, Italian, Japanese, Chinese Traditional, Chinese Simple, and Korean.

To change languages:

1. Click on Language in the Header.

The list of available languages appears.

2. Click on the language you prefer.

The VTrak user interface will display in the selected language.

View

The VTrak g raphic user i nterfac e can c urrentl y displa y in Ev ent Fram e alon g with the Tree View and Management View.

The Event Frame displays the current Runtime Events for this subsystem. To view the Event Frame:

1. Click on View in the Header.

2. Click on the Show Event Frame popup option.

The VTrak user interface will display the Event Frame below the Management Window.

VTrak M-Class Product Manual

3. Click View again to hide the Event Frame.

Storage Network

The VTrak graphic user interface can currently display in Storage Network in the Tree View. The Storage Network consists of all the VTrak subsystem enclosures currently accessible on the network.

When you log into a VTrak, that VTrak subsystem is the on ly on e to di splay in the Subsystems list. To view the Storage Network:

1. Click on Storage Network in the Header.

2. Click on the Show Network Subsystems popup option.

The VTrak user interface will display the Network Subsystems at the top of the Tree.

3. Click Storage Network again to hide the Network Subsystems.

Contact Us

Click on Contact Us in the Header for a list of contact information for Promise Technology, including Technical Support.

Contact information is also included in this manual. See “Contact Technical Support” on page 299.

Tree View

Below are the components of Tree View.

Chapter 4: Management with WebPAM PROe

Logged-in User

Subsystem (IP address) Administration Tools

User Management Network Management FC / iSCSI / SCSI Management Storage Services Software Management Controllers Controller Enclosures Enclosure Physical Drives

Physical Drives in this Enclosure

Disk Arrays Disk Array Logical Drive Logical Drives

in this Enclosure Spare D riv es

Spare D riv es in this Enclosure

Logical Drive Summary Logical Drives

in this Enclosure

The Administrative Tools section is different for the Super User than for other users. The remainder of the Tree is the same for all users.

The Management Window displays information according to the item you select in Tree View.

VTrak M-Class Product Manual

Management Window

The Management Win dow p rovide s the actua l user interfa ce with the VTrak. This window changes de pendin g on wh ich ite m you sele ct in Tree View and which tab you select in the Management Window itself.

Event Frame

To display the Event Frame, click on View in the Header, then click on Show Event Frame. Events are listed and sorted by:

• Number – A consecutive decimal number assigned to a specific event

• Device – Battery, controller, logical drive, physical drive, port, etc.

• Event ID – The hexadecimal number that identifies the specific type of event

• Severit y – Information, Warning, Minor, Major, Critical, and Fatal. The

severity level is user-specified. See “User Event Subscription” on page 77.

• Time – Time and date of the occurrence

• Description – A brief description of the event Click on the Subsystems icon and Events tab for event settings.

Subsystems

The Subsystems–Information tab lists all related subsystems. There are no user settings on this tab. To access the Subsystems–Information tab, click on the

Subsystems icon in Tree View. Each individual subsystem is identified in the Tree by its Management Port IP

address. To see all of the VTrak subsystems on your network:

1. Move your cursor over Storage Network in the Header.

A “Show Network Subsystems” message will appear.

2. Click on the “Show Network Subsystems” message to display the

subsystems. The list will show all subsystems on the network at the time the GUI was

launched.

3. To update the list, click the Discover button at the bottom of the list. To log into any of the displayed VTrak subsystems:

1. In Tree View , cl ic k on the Sub sy st em i con of the sub sy stem y ou w an t t o se e.

If your user name and password do not match the subsystem you are logging into, the log in screen will appear.

2. Log in to the new subsystem, as needed.

Chapter 4: Management with WebPAM PROe

Subsystem

VTrak subsystems are identified in the Tree by their Management Port IP address. Click on the Subsyste m icon in Tree V iew , then on the individual t abs

in Management View to access the functions.

Subsystem Information

The Subsystem–Information tab provides information about a specific subsystem.

To set an alias for this subsystem, click the Settings tab. To review the event log, click the Event tab. To review settings for Rebuild, Auto Rebuild, Synchronization, Initialization,

Redundancy Check, Migration, PDM, Transition, and Media Patrol, click the Background Activities tab.

To review the schedules for Media Patrol, Redundancy Check, Battery Recondition, and Spare Check, click the Scheduler tab.

Subsystem Settings

The Subsystem–Settings tab enables you to assign an alias (name) to a specific subsystem.

To set an alias for this subsystem:

1. Click on the Subsystem icon in Tree View.

2. Click on the Settings tab in Management View.

3. Enter a name into the Alias field.

Maximum of 48 characters. Use letters, numbers, space between words, and underscore. An alias is optional.

4. Click the Submit button. To set a Date and Time for this subsystem:

1. Click on the Subsystem icon in Tree View.

2. In Management View, click on the Settings tab dropdown menu and select

Date and Time Settings.

3. Under Subsystem Date, select the Month and Day from the dropdown

menus.

4. Type the current year into the Year field.

5. Under Subsystem Time, select the Hour, Minutes and Seconds from the

dropdown menus.

6. Click the Submit button.

VTrak M-Class Product Manual

Subsystem Events

The Subsystem–Event tab provides information from the event (log) file of a specific subsystem.

Events are listed and sorted by:

• Number – A consecutive decimal number assigned to a specific event

• Device – Battery, controller, logical drive, physical drive, port, etc.

• Event ID – The hexadecimal number that identifies the specific type of event

• Severit y – Information, Warning, Minor, Major, Critical, and Fatal. The

severity level is user-specified. See “User Event Subscription” on page 77.

• Time – Time and date of the occurrence

• Description – A brief description of the event

View Events

To view the event log for this subsystem:

1. Click on the Subsystem icon Tree View.

2. Click on the Event tab in Management View.

3. From the Event tab dropdown menu, select Runtime Events or Subsystem

Events in NVRAM. Runtime Events displa ys a l ist of a nd inform ation ab out the 1023 mos t recent

runtime events recorded since the system was started. Subsystem Events in NVRAM displays a list of and information about 63

most recent important events. NVRAM events are stored in non-volatile memory.

4. Click on the headings to sort the events.

Clear Events

To clear the event file for this subsystem:

1. Click on the Subsystem icon Tree View.

2. Click on the Event tab in Management View.

3. Click on the C lear Event Log button.

4. In the Confirmation dialog box, type the word confirm then click the OK

button.

Save Events

To save the event file for this subsystem in a tab-delineated text file:

1. Click on the Subsystem icon in Tree View.

2. Click on the Event tab in Management View.

3. Click on the Save Event Log button.

Chapter 4: Management with WebPAM PROe

4. In the File Download Security Warning box, click the Save button.

5. In the Save As dialog box, navigate to the directory where you want to save

the event file.

6. Enter a name for the event file (“eventlog” is the default file name).

7. Click the Save button.

Background Activities

The Subsystem–Background Activities tab provides information about functions that runs in the background on your subsystem:

• Disk Array Rebuilding. See “Disk Array Rebuild” on page 138

• Disk Array Synchronization. See “Logical Drive Synchronization” on

page 146

• Logical Drive Initialization. See “Logical Drive Initialization” on page 145

• Disk Array Migration. See “Disk Array Migration” on page 137

• Disk Array Transition. See “Transition” on page 140

• Logical Drive Redundancy Check. See “Logical Drive Redundancy Check”

on page 146

• Predictive Data Migration (PDM). See “Logical Drive PDM” on page 147

• Error and Reassigned Block Thresholds (to trigger PDM. See Block

Threshold Definitions, below)

• Media Patrol. See “Physical Drive Media Patrol” on page 128

Start Background Function

To start a background function:

1. Click on the Subsystem icon in Tree View.

2. Click the Background Activities tab in Management View.

3. From the dropdown menu on the Background Activities tab, choose the

function you want to start.

Change Background Settings

To change the current settings:

1. Click on the Subsystem icon in Tree View.

2. Click the Background Activities tab in Management View.

3. From the dropdown menu on the Background Activit ies tab, cho ose Settings.

4. Click on the dropdown menu for the function you want to set and select a

rate: Low, Me diu m or High.

• Low allocates fewer system resources to the function and more to data read/write operations.

VTrak M-Class Product Manual

• Medium allocates a balance of system resources to the function and data read/write operations.

• High allocates more sys tem res ources to the func tio n and f ewer to da t a read/write operations.

5. Set the Reassigned Block threshold. When an error occurs in a physical drive, the directions to the block

containing error are reassigned. When the number of reassigned blocks exceeds the threshold, PDM is triggered.

6. Set the Error Block threshold. When an error occurs in the data or the physical media in a disk drive, the

block is marked and added to the block error count. When the number of error blocks exceeds the threshold, PDM is triggered.

7. Check the boxes to enable Media Patrol. For more information, see “Media Patrol” on page 257.

8. Check the boxes to enable Auto Rebuild. Auto Rebuild enables rebuilding of a disk array when a suitable hot spare

drive is available. For more information, see “Hot Spare Drive(s)” on page 253.

9. When you are done, click the Submit button.

Scheduler

The Subsystem–Scheduler tab enables you to view and assign scheduled background activities on a specific subsystem.

Scheduled activities inc lu de:

• Media Patrol. See “Physical Drive Media Patrol” on page 128

• Redundancy Check. See “Logical Drive Redundancy Check” on page 146

• Battery Reconditioni ng. See “Battery Recondition” on page 121

• Spare Drive Check. See “Spare Check – All Spare Drives” on page 152

View Scheduled Activities

To view scheduled activities for this subsystem:

1. Click on the Subsystem icon Tree View.

2. Click on the Scheduler tab in Management View.

Schedule an Activity

To set a scheduled activity for this subsystem:

1. Click on the Subsystem icon Tree View.

2. Click on the Scheduler tab in Management View.

Chapter 4: Management with WebPAM PROe

3. Click on the Scheduler tab dropdown menu and select an item (see the list above).

4. In the Scheduler dialog box, check the Enable This Schedule box.

5. Select a start time (24-hour clock).

6. Select a Recurrence Patte rn.

• Daily – Enter the number of days between events.

• Weekly – Enter the number of weeks between events and select which

days of the week.

• Monthly – Select a calendar day of the month (1 – 31). If you select a higher number than there are days in the current month, the

actual start date will occur at the beginning of the following month. Or, select a day of the week and select the first, second, third, fourth, or last

occurrence of that day in the month. Then, select the months in which you want the activity to occur.

7. Select a Range of Occurrence.

• Start-from date. The default is today's date.

• End-on date. Select No End Date (perpetual). Or, select a number of occurrences for this activity. Or, select a specific end date. The default is today's date.

8. For Redundancy Check only, select either or both of th e Au to Fix and Pause on Error options.

9. For Redundant Logical Drives (all except RAID 0), check the boxes of the logical drives to which this activity will apply.

Note

You can schedule only ONE Redundancy Check for each logical drive.

10. Click the Submit button.

Delete an Activity

To delete a scheduled activity for this subsystem:

1. Click on the Subsystem icon Tree View.

2. Click on the Scheduler tab in Management View.

3. Click on the Scheduler tab dropdown menu and select Delete Schedules.

4. Check the box to the left of the schedule you want to delete.

VTrak M-Class Product Manual

5. Click the Submit button.

Lock

The Subsystem–Lock tab displays lock status and enables you to lock or unlock a subsystem controller. The lock prevents other sessions (including by the same user) from making a configuration change to the controller until the lock expires or a forced unlock is don e. Wh en the user who locked the c ontroller logs out, the lock is automatically released.

You can set th e l oc k to las t from one minute to one day. You can also release the lock before the scheduled time.

View Lock Status

To view the lock status for this subsystem:

1. Click on the Subsystem icon Tree View.

2. Click on the Lock tab in Management View. The following information is displayed:

• Lock Status – The User who set (owns) the current lock.

• Expiration Time – Amount of time left until the lock automatically

releases.

• Expire At Time – The date and time when the lock will automatically

release.

Set Lock

To set the lock for this subsystem:

1. Click on the Subsystem icon Tree View.

2. Click on the Lock tab in Management View.

3. Click on the Lock option.

4. Enter a time interval between 1 and 1440 minutes (one day) that you want the lock to stay active.

5. Click the Submit button.

Renew Lock

To renew an existing lock for this subsystem:

1. Click on the Subsystem icon Tree View.

2. Click on the Lock tab in Management View.

3. Click on the Renew option.

4. Enter a time interval between 1 and 1440 minutes (one day) that you want the lock to stay active.

The renew time replaces the previous Expiration Time.

Chapter 4: Management with WebPAM PROe

5. Click the Submit button.

Release Lock

To release the lock for this subsystem:

1. Click on the Subsystem icon Tree View.

2. Click on the Lock tab in Management View. If you are the User who set the lock, click on the Unlock option. If another User set the lock and you are a Super User, click on the Unlock

option and check the Force Unlock box.

3. Click the Submit button.

Administrative Tools

The Administrative Tools screen is a set of links to individual functions. To access, click on the Subsystem icon, then the Administrative Tools icon in

Tree Vi ew.

• User Management. See page 75

• Network Management. See page 81

• Fibre Channel Management. See page83

• iSCSI Management. See page 88

• SCSI Management. See page 95

• Storage Services. See page 97

• SNMP Management. See page 104

• Web Server Setting. See page 102

• Email Setting. See page 100

• Telnet Setting. See page 103

• CIM Setting. See page106

• Netsend. See page 107

• Export File. See page 109

• Import File. See page 109

• Download Firmware/Software. See page110

• Restore Factory Defaults. See page110

• Clear Statistics. See page 111

• Shutdown. See page111

User Management

User Management includes all functions dealing with user accounts.

VTrak M-Class Product Manual

User Information

The User Management–Information tab lists the user, his/her status, access privileges, display name, and email address. To access this tab:

1. Click the Subsystem icon in Tree View.

2. Click the Administrative Tools icon.

3. Click on the User Management icon.

To add a user, log in as a Super User, then click the Create tab in Management View.

To delete a user, log i n as a Su per User, then click the Delete tab i n Mana geme nt View.

To access user settings, log in as a Super User, then click on a name link in the User list.

Each user can access his/her own settings.

User Settings – Administrator

The Administrator or a Super User can view and change the settings of other users. To change settings of other users:

1. Click the Subsystem icon in Tree View.

2. Click the Administrative Tools icon.

3. Click on the User Management icon.

4. Click on the Information tab in Management View.

5. In the list of users, click on the link of the user whose settings you want to change.

The Settings screen for the selected user displays.

6. Enter or change the settings for this user.

• Enable/disable this user

• Display name

• Email address

• Privilege. See “List of User Privileges” on page 80

7. Click the Submit button.

The Administrator or Super User can change another user’s password. See “User Password – Administrator” on page 79 for more information.

User Settings – User

The User Management–Settings tab enables a user to view and change his/her display name and email address. To change user settings:

Chapter 4: Management with WebPAM PROe

1. Click the Subsystem icon in Tree View.

2. Click the Administrative Tools icon.

3. Click on the User Management icon.

4. Click on the Settings tab in Management View.

5. Enter or change the display name or mail address.

6. Click the Submit button.

User Event Subscription

The User Management–Event Subscription tab enables a user to enable event notification, specify events of interest, and assign the levels of severity to be reported. To make these changes:

1. Click the Subsystem icon in Tree View.

2. Click the Administrative Tools icon.

3. Click on the User Management icon.

4. Click on the Event Subscription tab in Management View.

5. Check the box to enable event notification.

6. Under the subheadings, select the low es t le ve l of Severity to be reported for each event. The selected level plus all higher levels of Severity will be reported.

• Information – Information only, no action is required

• Warning – User can decide whether or not action is requ ired

• Minor – Action is needed but the condition is not a serious at this time

• Major – Action is needed now

• Critical – Action is nee ded no w and the im pli ca tion s o f th e c ond itio n a re

serious

• Fatal – Non-Recoverable error or failure has occurred

• None – Deactivates this event for notification purposes

7. Click the Submit button.

To change the email address for this user, click the Settings tab. To make email settings, click on the Administrative Tools icon, then click the

Email Setting link in the Management Window. To send a test message to the email address in the listed under General Info,

click the Test Email button. For VTrak’s Email settings, see “Email” on page 100.

VTrak M-Class Product Manual

List of User Notification Events

•Shortcuts

• Enclosure – All items under Enclosure have the same Severity level

• RAID Core – All items under RAID Core have the same Severity level

• Host Interface – All items under Host Interface have the same Severity

level

• Drive Interface – All items un der Dr ive Int erface have t he sam e Seve rity

level

•Enclosure

• Battery

• Battery Backup Unit (BBU)

• Blower (cooling unit fan)

• Cooling Unit

• Power Supply Unit (PSU)

• Storage Enclosure Processor (SEP)

• RAID Core

• Controller

• Disk Array

• Initialization

• Disk Data Format (DDF) Record of array information on the disk drives

• Media Patrol

• Online Capacity Expansion

• Physical Disk

• RAID Level Migration

• Rebuild

• Redundancy Check

•SMART

• Synchronization

• Subsystem

• Predictive Data Migrat ion (PDM)

• Spare Check

• Host Interface

• Host Interface Controller

• Drive Interface

• Drive Interface Controller

Chapter 4: Management with WebPAM PROe

User Password – Administrator

The Administrator or a Super User can change another user’s password. To make these changes:

1. Click the Subsystem icon in Tree View.

2. Click the Administrative Tools icon.

3. Click on the User Management icon.

4. In the list of users, click on the link of the user whose settings you want to change.

The Settings screen for the selected user displays.

5. Click on the Password tab in Management View.

6. Enter the new password in the New Password field.

7. Enter the new password in the Retype Password field.

8. Click the Submit button.

User Password – Users

The User Management–Password tab enables a user to change his/her password or to ad d a password i f no ne w as p revi ou sly a ss ig ned . To change you r own password:

1. Click the Subsystem icon in Tree View.

2. Click the Administrative Tools icon.

3. Click on the User Management icon.

4. Click on the Password tab in Management View.

5. Enter the current password in the Old Password field. If you do not have a password, leave this field blank.

6. Enter the new password in the New Password field.

7. Enter the new password in the Retype Password field.

8. Click the Submit button.

Create a User

The User Management–Create tab enables a Super User to create other users. To create a user:

1. Click the Subsystem icon in Tree View.

2. Click the Administrative Tools icon.

3. Click on the User Management icon.

4. Click on the Create tab in Management View.

5. Enter a user name in the User Name field.

VTrak M-Class Product Manual

6. Enter a password for this user in the New Password and Retype Password fields.

A password is optional. If you do not assign password, tell this user to leave the password field blank whe n he/sh e logs in to to W ebPAM PROe. The user can create his/her own p assw o rd, se e “Use r Pass w ord – Users” on p ag e 79.

7. Check the Enabled box to enable this user on this subsystem.

8. Enter a display name in the D isplay Name field. A display name is optional but recommended.

9. Enter the user's email address in the Email Address field. An email address is optional but recommended.

10. Select a privilege level from the Privilege dropdown menu. For definitions of each privilege level, see the List of User Privileges below.

11. Click the Submit button.

List of User Privileges

• View – Allows the user to see all status and settings but not to make any changes

• Maintenance – Allows the user to perform maintenance tasks including Rebuilding, PDM, Media Patrol, and Redundancy Check

• Power – Allows the user to create (but not delete) disk arrays and logical drives, change RAID levels, change stripe size; change settings of components such as disk arrays, logical drives, physical drives, and the controller.

• Super – Allows the user full access to all functions including create and delete users and changin g the setting s of other users, and delete disk arrays

and logical drives. The default “administrator” account is a Super User.

Note

Each user can select his/her password under the User Management–Password tab. The use of passwords for other users is optional

Delete a User

The User Management–Delete tab enables a Super User to delete other users. To delete a user:

1. Click the Subsystem icon in Tree View.

2. Click the Administrative Tools icon.

3. Click on the User Management icon.

Chapter 4: Management with WebPAM PROe

4. Click on the Delete tab in Management View.

5. Check the box to the left of the user you want to delete.

6. Click the Submit button.

7. Click OK in the confirmation box.

Note

There will always be at least one Super User account. A Super User cannot delete his/her own account.

User Sessions

The User Management–Session tab enables you to see all of the current sessions on this subsystem, including Telnet sessions:

•User name

• Privilege level

• Application Interface (WWW, RS-232 or Telnet)

• Log-in date and time

• API Inactivity (time in seconds since the last activity)

To view the current sessions:

1. Click the Subsystem icon in Tree View.

2. Click the Administrative Tools icon.

3. Click on the User Management icon.

4. Click on the Sessions tab in Management View.

A Super User can logout other users:

1. Click the Subsystem icon in Tree View.

2. Click the Administrative Tools icon.

3. Click on the User Management icon.

4. Click on the Sessions tab in Management View.

5. Check the box to the left of the user you want to log out.

6. Click the Logout button.

7. Click OK in the confirmation box.

Network Management

Network Management deals with network connections to the VTrak’s Management Port, and on iSCSI models, the network connections to the iSCSI Data Ports.

VTrak M-Class Product Manual

Management Port

The Network Management–Ethernet tab enables you to see the current Management Port settings on the Controller, including:

• Controller ID

• Maximum number of ports supported

• Number of ports present

• Number of failed ports

• Port ID

• Port status (enabled or disabled)

• Link status (up or down)

•IP type

• DHCP status (enabled or disabled)

• Primary IP address

• Primary subnet mask

• Default gateway IP address

• Automatic Domain Name Service (DNS) through DHCP (yes or no)

• Primary DNS server IP address

• Primary MAC address

• Maximum speed supported by this connection

To make changes to the Management Port settings:

1. Click the Subsystem icon in Tree View.

2. Click the Administrative Tools icon.

3. Click on the Network Management icon.

4. Click the Port 1 link in Management View.

5. To enable DHCP, check the DHCP box. When DHCP is NOT enabled, enter the following:

• Primary IP address

• Primary subnet mask

• Default gateway IP address

• Enter a primary DNS server IP address.

6. Click the Submit button.

iSCSI Data Ports

The Network Management–iSCSI tab enables you to see the current Data Port settings on the Controller, including:

Chapter 4: Management with WebPAM PROe

• Controller ID

• Maximum number of ports supported

• Number of ports present

• Number of failed ports

• Port ID

• Port status (enabled or disabled)

• Link status (up or down)

•IP type

• DHCP status (enabled or disabled)

• Primary IP address

• Primary subnet mask

• Default gateway IP address

• Primary MAC address

• Maximum speed supported by this connection

• TCP port number (3260 is the default)

To make changes to the Data Port settings:

1. Click the Subsystem icon in Tree View.

2. Click the Administrative Tools icon.

3. Click on the Network Management icon.

4. Click the Port 1 or Port 2 link in Management View.

5. To enable DHCP, check the DHCP box. When DHCP is NOT enabled, enter the following:

• Primary IP address

• Primary subnet mask

• Default gateway IP address

• Enter a TCP port number (3260 is the default).

6. Click the Submit button.

Fibre Channel Management

This feature pertain s the VTrak Fibre Channel models, M500f, M300f, and M 200f.

Fibre Channel Node

The Fibre Channel Management–Node tab enables you to see the current Data Port settings on the Controller, including:

• Hardware Version

VTrak M-Class Product Manual

• Firmware Version

• Number of failed nodes

• Supported Features

• Maximum Frame Size

• Supported Speeds

To access this tab :

1. Click the Subsystem icon in Tree View.

2. Click the Administrative Tools icon.

3. Click on the Fibre Channel Management icon.

4. Click the Node tab in Management View.

Fibre Channel Port

The Fibre Channel Management–Port tab enables you to see the current Data Port settings on the Controller, including:

• State – Online, Offline, Unknown

• Port Identifier – A hexadecimal name for this port

• Topology Attached – Fabric Direct, Fabric Loop, Unknown

• WWNN – World Wide Node Name

• WWPN – World Wide Port Name

• Current Speed – 2 GB or 1 GB

• Link Type – Long-wave laser, short-wave laser or electrical

• Symbolic Name – A text name for this port

• Configured Link Speed

• Configured Topology

• Hard ALPA – Address can be 0 to 254. 255 means this feature is disabled

To access this tab :

1. Click the Subsystem icon in Tree View.

2. Click the Administrative Tools icon.

3. Click on the Fibre Channel Management icon.

4. Click the Port tab in Management View

Fibre Channel Port Settings

The Fibre Channel Management–Port tab enables you to make Data Port settings on the Controller, including:

• Configured Link Speed – 2 GB, 1 GB or Auto (self-setting)

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• Configured Topology – N-Port (Point-to-Point), NL Port (Arbitrated Loop) or Auto (self-setting)

• Hard ALPA – Address can be 0 to 254. 255 means this feature is disabled. An ALPA identifies a port in an arbitrated loop.

To access this tab :

1. Click the Subsystem icon in Tree View.

2. Click the Administrative Tools icon.

3. Click on the Fibre Channel Management icon.

4. Click the Port tab in Management View

5. Click the Port1 or Port2 link in Management View.

The table below shows the type of attached topology you will achieve based on your connection type and the configured topology you select:

Fibre Channel Attached Topology

Configured Topology

Connection Type N-Port NL-Port

Switch Fabric Direct Public Loop Direct Point to Point Private Loop

Example 1: If you connect the VTrak to a Fibre Channel switch and select NLPort topology, you will create a Public Loop attached topology.

Example 2: If you have a Point to Point attached topology, you made a direct connection (no switch) and selected N-port topology.

Note

In some cases, HBA settings to N-Port only work if connected to the switch. Refer to your HBA manual for more information.

Fibre Channel Statistics

The Fibre Channel Ma nagement–S t atistic t ab enables yo u to view st atistics of the Ports on the Controller, including:

• Time since last reset

• Number of frames sent

• Number of frames received

VTrak M-Class Product Manual

• Number of words sent

• Number of words received

• LIP Count – Loop initialization primitive count

• NOS Count – Not operational primitive sequence count

• Number of error frames

• Number of dumped frames

• Link Failure Count

• Loss Sync Count

• Loss Signal Count

• Primitive Sequence Error Count

• Invalid Word Sent Count

• Invalid CRC Count

• Initiator IO Count

1. Click the Subsystem icon in Tree View.

2. Click the Administrative Tools icon.

3. Click on the Fibre Channel Management icon.

4. Click the Statistic tab in Management View.

Fibre Channel SFP

The Fibre Chann el Management–SFP tab enables you to v ie w in form ati on ab out the SFPs (small form-factor pluggable transceivers) on the Controller, including:

• Connector – Type of connector

• Transceiver – SFP

• Transcei ver Code – Defi nes the m ethod to in terpret the transceive r type and compatibility options

• Serial Encoding – Serial encoding algorithm

• Bit Rate – In gigabits per second

• Link Length – The maximum link length depending on the type of fiber

• Vendor Name – Vendor name of the SFP transceiver

• Vendo r OUI – Organiz ationa l Unique Identi fier, SFP vendor’s IEEE company ID

• Vendor Part Number

• Vendor Revision

• Vendor Serial Number

• Manufacturing Date – Code with 2 digits each for year, month, day, and optional vendor-specific lot number

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To access this tab :

1. Click the Subsystem icon in Tree View.

2. Click the Administrative Tools icon.

3. Click on the Fibre Channel Management icon.

4. Click the SFP tab in Management View

Fibre Channel Logged-in Devices

The Fibre Channel Management–Logged In Device tab enables you to view information about the logged-in devices on the two Fibre Channel ports, including:

• # – Device number

• WWPN – World Wide Port Name

• Port ID – ID of the device, not the Fibre Channel port

• Symbolic Name – If used

One of the devices in the list for each port w ill be the port it self. If the re is no other device, this notification will appear: There is no logged in device. If a Fibre Channel switch is attached, it will also appear in this list.

To access this tab :

1. Click the Subsystem icon in Tree View.

2. Click the Administrative Tools icon.

3. Click on the Fibre Channel Management icon.

4. Click the Logged In Device tab in Management View

Fibre Channel Initiators

The Fibre Channel Management–Initiator tab enables you to view information about the initiators on the two Fibre Channel ports, including:

• # – Device number

• WWPN – World Wide Port Name

• Port ID – ID of the initiator, not the Fibre Channel port

• Symbolic Name – If used

A Fibre Channel switch wil l also displ ay as an i nitiato r in t he lis t. If y our Host P C's Fibre Channel HBA is connected to the VTrak directly (not though a Fibre Channel switch), the initiator will NOT display in the initiator list.

To access this tab :

1. Click the Subsystem icon in Tree View.

VTrak M-Class Product Manual

2. Click the Administrative Tools icon.

3. Click on the Fibre Channel Management icon.

4. Click the Initiator tab in Management View.

To add or delete an initiator, see “Storage Services” on page 97.

iSCSI Management

This feature pertains the VTrak iSCSI models, M500i, M300i, and M200i. A detailed explanation of these iSCSI functions, how and when they are used,

and their relationship to one another is beyond the scope of this document. For more information, contact the Internet Engineering Task Force at http:// www.ietf.org/.

iSCSI Node

The iSCSI Management–iSCSI Node tab enables you to see the current Data Port settings on the Controller, including:

• Maximum number of nodes supported

• Number of nodes present

• Number of failed nodes

• Node ID

• Node Name – An iSCSI node is identified by its name.

• Node Alias – Maximum of 32 characters. Use letters, numbers, space between words, and underscore. An alias is optional.

• Max outstanding R2T – Sets the maximum number of outstanding ready to transfer PDUs (a number).

• Maximum burst length – Maximum length of a solicited data sequence (512 b to 16 Mb).

• Maximum number of connections – Maximum number of connections supported.

• Default time to wait – After a dropped connection, the number of seconds to wait before attempting to reconnect.

• Default time to retain – Number of seconds after time to wait (above) before reassigning outstanding commands.

• Error recovery level – Error recovery level supported.

• Initial R2T – Allows initiator to begin sending data to a target without receiving a ready to transfer command.

• Header Digest – Enables the use of Header Digest (CRC). See note below.

• Data Digest – Enables the use of a Data Digest (CRC). See note below.

• Data PDU in order – Enables placement of data in PDU order.

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• Data sequence in order – Enables placement of data in sequence order.

• Uni-directional CHAP Authentication – Enables Challenge Handshake Authentication Protocol.

• Bi-directional CHAP Authentication – Enables bi-directional and unidirectional CHAP authentication.

To make changes to the Data Port settings:

1. Click the Subsystem icon in Tree View.

2. Click the Administrative Tools icon.

3. Click on the iSCSI Management icon.

4. Click the iSCSI Node 1 link in Management View.

5. Type an alias in the Alias field. Maximum of 32 characters. Use letters, numbers, space between words,

and underscore. An alias is optional.

6. Enter the values in the fields as required

7. Check the boxes to enable features as required.

8. Click the Submit button.

Header Digest and Data Digest work best with initiators equipped with a TCP Offload Engine (TOE). Refer to your iSCSI HBA user manual for more information.

For iSCSI network settin gs on the Dat a Port s, click on the Network Management icon, then click on the iSCS I Netw ork tab

Notes

iSCSI Ports

The iSCSI Management–Portal tab enables you to see the current Data Port settings. To access to the iSCSI Management–Portal tab:

1. Click the Subsystem icon in Tree View.

2. Click the Administrative Tools icon.

3. Click on the iSCSI Management icon.

4. Click the Portal tab in Management View.

Information (in GUI order):

• Controller ID – (1).

• Port ID – (1 or 2).

• Max Receive Data Segment Length – (512 KB is the default).

• Number of Active Sessions – (Number of sessions logged into this port).

VTrak M-Class Product Manual

• Primary Header Digest Method – (None).

• Primary Data Digest Method – (None).

• iSCSI Receive Marker – (None).

iSCSI Port Statistics

The iSCSI Management–Portal tab, Port Statistics dropdown menu enables you to see the current Dat a Port sta tistic s.To access to the iSCSI Ma nagem ent–Port s tab:

1. Click the Subsystem icon in Tree View.

2. Click the Administrative Tools icon.

3. Click on the iSCSI Management icon.

4. Click the Portal tab dropdown menu in Management View and select Port Statistics.

Statistics (in GUI order):

• Controller ID – VTrak Controller ID.

• Port ID – VTrak Controller Port ID.

•MAC Counts

• Transmitted Frames

• Transmitted Bytes

• Received Frames

• Received Bytes

• CRC Errors

• Encoding Errors

• IP Counts

• Transmitted Packets

• Transmitted Bytes

• Transmitted Fragments

• Received Packets

• Received Bytes

• Received Fragments

• Received Datagram Reassemblies

• Received Packet Errors

• Datagram Reasse mb ly Time-outs

• Fragments receiv ed out -of-o rder

• Fragments receiv ed ov erla ppe d

• TCP Counts

• Transmitted Segments

• Transmitted Bytes

• Received Segments

• Received Bytes

• Retransmit Timer Expire

• Persist T imer Expired

• Received Pure ACKs

• Received Duplicate ACKs

• Transmitted Pure ACKs

• Transmitted Duplicate ACKs

• Received Segments out-of-order

• Received Segment Errors

• Received Window Updates

• Received Window Probes

• iSCSI Counts

• Transmitted PDUs

• Transmitted Data Bytes

• Received PDUs

• Received Data Bytes

• I/O Comp Bytes

• Unexpected I/O received

• Format Errors

• Header Digest Errors

• Data Digest Errors

• Sequence Errors

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iSCSI Sessions

The iSCSI Management–Sessions tab lists the current iSCSI sessions on the Data Ports. The window displays session information. Click the Statistics link to see session statistics. To access to the iSCSI Management–Sessions tab:

1. Click the Subsystem icon in Tree View.

2. Click the Administrative Tools icon.

3. Click on the iSCSI Management icon.

4. Click the Sessions tab in Management View. The window displays session information.

VTrak M-Class Product Manual

iSCSI iSNS

The iSCSI Management–iSNS tab enables you to view and change the current iSNS settings on the Controll er data po rts. Intern et S tora ge Name Service (iSNS) is a protocol used to facilitate the automated discovery, management, and configuration of iSCSI and Fibre Channel devices on a TCP/IP network.

• iSNS port ID number (1 or 2)

• iSNS status. Enabled or disabled

• ESI status. Enabled or disabled

• Get iSNS IP through DHCP. Yes or No

• iSNS Server IP address

• iSNS Server Port number (3205 for most applications)

Note

Edge Side Includes (ESI) is a markup language that enables dynamic assembly of web page elements in servers across a network. This feature enables automati cally i f iSNS i s enable d and an iSNS server is present.

To make changes to the iSNS settings:

1. Click the Subsystem icon in Tree View.

2. Click the Administrative Tools icon.

3. Click on the iSCSI Management icon.

4. Click on the iSNS tab in Management View.

5. Click the iSNS Port 1 or iSNS Port 2 link.

6. Check the box to enable iSNS.

7. Enter the iSNS server IP address.

8. Enter a new iSNS Port number if required.

9. Click the Submit button.

Notes

To see the current iSNS initiator nodes, click on the iSNS tab dropdown menu, and select Get Initiators. You might have to wait until the iSNS server updates the initiator list.

To see the current iSNS target nodes, click on the iSNS tab dropdown menu and select Get Ta rgets. You might have to wait until the iSNS server updates the target list.

Promise Technology M200i, M500p, M500i, M300f, M300i User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Chapter 1: Introduction

About This Manual

Overview

Architectural Description

Features and Benefits

Specifications

M500f/i/p

M300f/i/p, M200f/i/p

FCC Statement

Chapter 2: Installation

Unpack the VTrak

Mount VTrak M500f/i/p in a Rack

Mount VTrak M300f/i/p or M200f/i/p in a Rack

Install Disk Drives

Drive Numbering

Set Up Network Cable Connections

Fibre Channel Storage Area Network.

Fibre Channel Direct Attached Storage

iSCSI Storage Area Network

iSCSI Direct Attached Storage

SCSI Direct Attached Storage

Set Up Serial Cable Connections

Connect the Power

Chapter 3: Setup

VTrak Setup with CLI or CLU

CLI: Fibre Channel and SCSI Models (M500f/p, M300f/p, M200f/p)

CLI: iSCSI Models (M500i, M300i, M200i)

CLU: Fibre Channel and SCSI Models (M500f/p, M300f/p, M200f/p)

System Date and Time

Management Port

Exit the CLU

CLU: iSCSI Models (M500i, M300i, M200i)

System Date and Time

Management Port

iSCSI Ports

Exit the CLU

Install iSCSI Initiator on the Host PC

Software-based iSCSI Initiator

VTrak Setup with WebPAM PROe

Log-in to WebPAM PROe

Regular Connection

Secure Connection

Language Selection

Create a Disk Array

Automatic

Express

Advanced

Additional Logical Drives

Log-out of WebPAM PROe

Internet Connection using WebPAM PROe

Chapter 4: Management with W e bPAM PROe

VTrak S tatus Indicators

Drive Status Ind i c a t o rs

Audible Alarm

Log-in/Log-out

Log-in to WebPAM PROe

Regular Connection

Secure Connection

Log-out of WebPAM PROe

Graphic User Interface

Header

Language Selection

View

Storage Network

Contact Us

Tree View

Management Window

Event Frame

Subsystems

Subsystem

Subsystem Information

Subsystem Settings

Subsystem Events

View Events

Clear Events