Promise Technology H1143LLA, X30DVSA3 User manual

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E-Class

E830f/i, E630f/i

RODUCT

RAK

Version 1.1

ANUAL

VTrak E-Class Product Manual

© 2011 PROMISE Technology, Inc. All Rights Reserved. PROMISE, the PROMISE logo, VTrak, SmartStor, SuperTrak, F astTrak, VessRAID, Vess, PerfectPATH, PerfectRAID, SATA150, ULTRA133, VTrak S3000, BackTrak, HyperCache, HyperCache-R, HyperCache-W, DeltaScan and GreenRAID are registered or pending trademarks of PROMISE Technology, Inc. in the U.S. and other countries. All other trademarks are the property of their respective owners. Information regarding products, services and offerings may be superseded by subsequent documents and are subject to change without notice. For the latest information and specifications regarding PROMISE Technology, Inc. and any of its offerings or services, please contact your local PROMISE office or the corporate headquarters. Visit www.promise.com for more information on PROMISE products.

Important dat a protection information

You should back up all data before installing any drive controller or storage peripheral. PROMISE Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other PROMISE Technology product.

Notice

Although PROMISE Technology has attempted to ensure the accuracy of the content of this document; it is possible that this document may contain technical inaccuracies, typographical, or other errors. PROMISE Technology assumes no liability for any error in this publication, and for damages, whether direct, indirect, incidental, consequential or otherwise, that may result from such error, including, but not limited to loss of data or profits.

PROMISE Technology provides this publication “as is” without warranty of any kind, either express or implied, including, but not limited to implied warranties of merchantability or fitness for a particular purpose. The published information in the manual is subject to change without notice. PROMISE Technology reserves the right to make changes in the product design, layout, and driver revisions without notification to its users. This version of this document supersedes all previous versions.

Recommendations

In this Product Manual, the appearance of products made by other companies, including but not limited to software, servers, and disk drives, is for the purpose of illustration and explanation only. PROMISE Technology does not recommend, endorse, prefer, or support any product made by another manufacturer.

Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

VTrak Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Architectural Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Safety and Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Warranty and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Chapter 2: Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Unpacking the VTrak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Mounting VTrak in a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Installing Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Making Management and Data Connections . . . . . . . . . . . . . . . . .25

Making Serial Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . .40

Chapter 3: Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Connecting the Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Setting-up the Serial Connection . . . . . . . . . . . . . . . . . . . . . . . . . . .44

About IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Setting-up VTrak with the CLI . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Setting-up VTrak with the CLU . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Logging into WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Creating Disk Arrays and Logical Drives . . . . . . . . . . . . . . . . . . . . .62

Enabling LUN Mapping and Masking . . . . . . . . . . . . . . . . . . . . . . .67

Logging out of WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Chapter 4: Management with WebPAM PROe . . . . . . . . . . . . . . . . . .69

Logging into WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Choosing the Display Language . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Perusing the Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Logging out of WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Viewing the Storage Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Managing Subsystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Managing RAID Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Managing Enclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Managing UPS Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Managing Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . .100

Managing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Managing LDAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

iii

VTrak E-Class Product Manual

Chapter 4: Management with WebPAM PROe, cont.

Managing Background Activities . . . . . . . . . . . . . . . . . . . . . . . . . .114

Managing Storage Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Working with the Event Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Monitoring Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138

Managing Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

Managing Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Managing Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162

Managing Spare Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172

Managing Initiators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177

Managing LUNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180

Managing Fibre Channel Connections . . . . . . . . . . . . . . . . . . . . .184

Managing iSCSI Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . .188

Chapter 5: Management with the CLU . . . . . . . . . . . . . . . . . . . . . . .205

Initial Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .206

Managing the Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .211

Managing the RAID Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . .215

Managing the Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219

Managing Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .225

Managing Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229

Managing Spare Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239

Managing Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242

Managing the Network Connection . . . . . . . . . . . . . . . . . . . . . . . .250

Managing Fibre Channel Connections . . . . . . . . . . . . . . . . . . . . .252

Managing iSCSI Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . .257

Managing Background Activity . . . . . . . . . . . . . . . . . . . . . . . . . . .273

Working with the Event Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . .275

Working with LUN Mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .277

Managing UPS Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .283

Managing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .286

Managing LDAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .290

Working with Software Management . . . . . . . . . . . . . . . . . . . . . . .295

Flashing through TFTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .303

Viewing Flash Image Information . . . . . . . . . . . . . . . . . . . . . . . . .304

Clearing Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .305

Restoring Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .306

Shutting Down the Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . .307

Starting Up After Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .309

Restarting the Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .311

Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .313

Contents

Chapter 6: Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .315

Updating the Subsystem Firmware . . . . . . . . . . . . . . . . . . . . . . . .315

Updating Physical Drive Firmware . . . . . . . . . . . . . . . . . . . . . . . .321

Replacing a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .323

Replacing a Cache Backup Battery . . . . . . . . . . . . . . . . . . . . . . . .324

Replacing a RAID Controller – Dual Controllers . . . . . . . . . . . . . .326

Replacing a RAID Controller – Single Controller . . . . . . . . . . . . . .327

Resetting the Default Password . . . . . . . . . . . . . . . . . . . . . . . . . .330

Chapter 7: Technology Background . . . . . . . . . . . . . . . . . . . . . . . .331

Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .331

Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .333

Spare Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .355

RAID Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .361

iSCSI Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .366

Internet Protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .373

Chapter 8: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .375

VTrak is Beeping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .375

LEDs Display Amber or Red . . . . . . . . . . . . . . . . . . . . . . . . . . . . .377

CLU Reports a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .382

WebPAM PROe Reports a Problem . . . . . . . . . . . . . . . . . . . . . . .385

USB Support Reports a Problem . . . . . . . . . . . . . . . . . . . . . . . . . .390

Enclosure Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .391

RAID Controller Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .395

Physical Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .399

Disk Array and Logical Drive Problems . . . . . . . . . . . . . . . . . . . . .400

Connection Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .405

Power Cycling the Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . .409

Event Notification Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . .410

Chapter 9: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .429

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .429

Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .435

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .440

Returning the Product For Repair . . . . . . . . . . . . . . . . . . . . . . . . .442

Appendix A: Useful Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .445

SNMP MIB Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .445

Adding a Second RAID Controller . . . . . . . . . . . . . . . . . . . . . . . . .445

Installing a Second RAID Controller . . . . . . . . . . . . . . . . . . . . . . .446

VTrak E-Class Product Manual

Appendix B: Multipathing on Windows . . . . . . . . . . . . . . . . . . . . . .449

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .449

Installing PerfectPath . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .450

Verifying Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .451

Running Perfect Path View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .453

Monitoring Your LUNs and Paths . . . . . . . . . . . . . . . . . . . . . . . . .454

Features and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .460

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .467

Updating PerfectPath . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .468

Repairing PerfectPath . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .469

Removing PerfectPath . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .470

Appendix C: Multipathing on Linux . . . . . . . . . . . . . . . . . . . . . . . . .471

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .471

Task 1: Meeting Package Requirements . . . . . . . . . . . . . . . . . . . .473

Task 2: Preparing the Configuration File . . . . . . . . . . . . . . . . . . . .476

Task 3: Making Initial Host Settings . . . . . . . . . . . . . . . . . . . . . . .478

Task 4: Create and Configure Devices . . . . . . . . . . . . . . . . . . . . .480

Task 5: Setting-up ALUA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .481

RPM Packages and Documents for Linux MPIO . . . . . . . . . . . . . .486

Linux MPIO: Known Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .488

Sample multipath.conf File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .489

Appendix D: VTrak Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .491

Downloading and Installing VTrak Monitor . . . . . . . . . . . . . . . . . .491

Using VTrak Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .491

Monitoring Subsystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .495

Viewing Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .497

Managing the VTrak with WebPAM PROe . . . . . . . . . . . . . . . . . .499

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .499

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .501

Chapter 1: Introduction

This chapter covers the following topics:

• About This Manual (below)

• VTrak Overview (page 2)

• Architectural Description (page 3)

• Features (page 6)

• General Specifications (page 10)

• Safety and Environmental (page 12 )

• Warranty and Support (page 14)

About This Manual

This Product Manual describes how to setup, use, and maintain the VTrak E830f, E830i, E630f, and E630i external disk array subsystems. It describes how to use the:

• Built-in command-line interface (CLI)

• Built-in command-line utility (CLU)

• Embedded Web-based Promise Array Management – Professional (WebPAM PROe) software.

This manual includes a full table of contents, index, chapter task lists and numerous cross-references to help you find the specific information you are looking for.

Also included are four levels of notices:

Warning

A Warning notifies you of probable equipment damage or loss of data, or the possibility of physical injury, and how to avoid them.

Caution

A Caution informs you of possible equipment damage or loss of data and how to avoid them.

Important

An Important message calls attention to an essential step or point required to complete a task, including things often missed.

VTrak E-Class Product Manual

Note

A Note provides helpful information such as hints or alternative ways of doing a task.

VTrak Overview

The PROMISE VTrak Ex30 series support for 6 Gb/s SAS and SAT A disks and a next-generation embedded storage I/O processing platform out to set a new performance standard while providing a reliable, flexible and easy to manage RAID storage system.

The VTrak E830f and E630f are coupled with high speed 8 Gb/s Fibre Channel host connectivity.

The VTrak E830i and E630i are coupled with high speed 1 Gb/s iSCSI host connectivity.

Performance

The PROMISE VTrak Ex30 series is built using the Intel’s next-generation storage platform, the Intel Xeon processor C5500/C3500 series to keep pace with performance demands with four data ports per RAID controller and support for 6 Gb/s SAS and SATA hard disk drives and solid state drives. Delivered in a Storage Bridge Bay (SBB) 2.0 compliant package, the Ex30f offers the full redundancy that is expected of an enterprise solution. Dual active-active controller modules with cache mirroring over a PCIe Gen 2 link allow for redundant data paths to ensure data availability while dual power supply/cooling units minimize downtime and any disruption to business continuity.

GreenRAID

PROMISE cares about the environment. VTrak products utilize environmentally friendly production methods and materials and are designed with high-efficiency in mind. Powered by 80Plus certified power supplies that offer up to 85% power efficiency , all VT rak Ex30 products improve total cost of ownership by conserving power, reducing heat output and improving cooling costs. Additionally, the PROMISE as GreenRAID story includes advanced power management support for hard disk drives providing up to 65% energy savings.

Service and Support

Every VTrak Ex30 subsystem is backed by the PROMISE Three-Year limited warranty with 24-hour, 7-day telephone and e-mail support. In addition to our

Architectural Description

Drive Carrier LEDs

Power and Status LEDs

Drive Carriers

industry leading warranty, PROMISE offers extended warranty and onsite parts replacement options with service levels with response times as low four hours.

Architectural Description

The VTrak Ex30 series subsystems are suitable for Direct Attached Storage (DAS), Storage Area Network (SAN), and Expanded St orage.

Model

VTE830fS, VTE830iS 1 24 4U VTE830fD, VTE830iD 2 24 4U VTE630fS, VTE630iS 1 16 3U VTE630fD, VTE630iD 2 16 3U

Figure 1. VTrak E830f/i front view

RAID

Controllers

Drives

Supported

Rack Units

VTrak E-Class Product Manual

Drive Carriers Power and Status LEDs

Drive Carrier LEDs

Power Supply 1 Power Supply 2

RAID Controller 1

RAID Controller 2

Figure 2. VTrak E630f/i front view

Figure 3. VTrak E830f back view

Figure 4. VTrak E630f back view

Power Supply 1 Power Supply 2

RAID Controller 1 RAID Controller 2

Power Supply 1 Power Supply 2

RAID Controller 1

RAID Controller 2

Figure 5. VTrak E830i back view

Architectural Description

VTrak E-Class Product Manual

Power Supply 1 Power Supply 2

RAID Controller 1 RAID Controller 2

Figure 6. VTrak E630i back view

Features

Controller Module Features

Drive Support

• 3.5-inch and 2.5-inch form factor

• Hard disk drives (HDDs) and Solid State drives (SSDs)

• SAS, 6 Gb/s and 3 Gb/s

• SATA, 6 Gb/s and 3 Gb/s

• Supports any mix of SAS and SATA drives simultaneously in the same enclosure

For a list of supported drives, go to PROMISE support:

http://www.promise.com/support/

SATA physical drives require a SAS-to-SATA adapter, available from PROMISE.

External I/O Ports per Controller

• E830f and E630f: Four 8 Gb/s Fibre Channel ports, compatible with 4 Gb/s and 2 Gb/s

• E830i and E630i: Four 1 Gb/s iSCSI ports

• All models: One external SAS port with an SFF-8088 SAS connector, supports up to 7 cascading JBOD expansion units

Data Cache

• 2 GB data cache per controller. A portion of the data cache is shared with the controller firmware

• Protected with hot-swappable battery backup unit (BBU)

Operational Features

RAID Level Support

• 0, 1, 1E, 5, 6, 10, 50, and 60

RAID Stripe Size Support

• 64K, 128K, 256K, 512K, and 1MB

Hot Spare Drives

• Global

• Dedicated

• Revertible option

Maximum LUNs Supported

• LUNs: 1024

•Array: 32

Advanced Storage Features

• Advanced Cache Mirroring over PCIe Gen2

• Simple, drag-and-drop LUN Masking and Mapping

• Asymmetric LUN Unit Access (ALUA)

• Volume Copy

• PerfectFlash - Non-Disruptive Software Update

• I/O performance & power monitoring tools

• Guaranteed Latency Technology (an advanced OEM feature)

• USB Service Log

• LDAP Support for central user management

Features

Background Activities

• Media Patrol

• Background Synchronization

• Foreground Initialization

• Rebuild

• Redundancy Check

VTrak E-Class Product Manual

• Disk SMART Polling

• Online Capacity Expansion (OCE)

• RAID Level Migration (RLM)

• UPS Monitoring

• Feature rich task scheduler for background activities

PerfectRAID Features

• Predictive Data Migration (PDM)

• Intelligent Bad Sector Remapping

• SMART Error Handling

• NVRAM Error Logging

• Disk Slot Power Control

• Read/Write Check Table

• Write Hole Table

GreenRAID Features

• Four levels of advanced power management disk drive (MAID) support

• Efficient 80Plus Bronze Certified power supplies

System Management

Management Interfaces

• Browser-based management with WebPAM PROe over Ethernet

• Command Line Interface (CLI) over Serial Port, Ethernet via Telnet, or SSH

• Command Line Utility (CLU) over Serial Port, Ethernet via Telnet, or SSH

• Third Party Management Support via SNMP and CIM

Supported Operating Systems

Operating systems run on the Host PC, from which you monitor and manage the VTrak subsystem.

Supported Operating Environments

Core Platform Type Notes

Microsoft

Windows Server 2008 with SP2 x86/x64

Features

Windows Server 2008 Hyper-V with SP2

x64

ALUA support with PerfectPath v4.00 or later

Windows Server 2008 R2 x64

Oracle

Enterprise Linux 5.3 x64 No LUN Affinity/ALUA support Enterprise Linux 5.5 x64 LUN Affinity/ALUA

natively supported

RedHat

Enterprise Linux 5.3 x86/x64 No LUN Affinity/ALUA support Enterprise Linux 5.4 x86/x64 Enterprise Linux 5.5 x86/x64

LUN Affinity/ALUA natively supported

SuSE

Linux Enterprise Server 10.2 x86/x64 Linux Enterprise Server 10.3 x86/x64

LUN Affinity/ALUA natively supported

Enterprise Server 11 x64

VMware

ESX Server v4.0 Update 2 x64 ESX Server v4.1 x64

LUN Affinity/ALUA natively supported

ESX Server has been qualified by PROMISE and then certified by VMware to be compatible with VTrak.

For the latest list of supported operating systems, go to PROMISE support:

http://www.promise.com/support/

VTrak E-Class Product Manual

Supported Browsers

Browsers run on the host PC or server, from which you monitor and manage the VTrak subsystem using WebPAM PROe. The browsers listed here meet the minimum version requirements for browser compatibility:

• Internet Explorer – 8.0.7600.16385

• Firefox for Windows – 3.6.13

• Firefox for RHEL – 3.0.18

• Firefox for SLES 11.1 – 3.5.9

• Safari for MacOS – 4.0.5 (6531.22.7)

• Safari for Windows – 5.0.2 (7533.18.5)

For the latest list of supported browsers, go to PROMISE support:

http://www.promise.com/support/

General Specifications

Power Supplies

• 4U/24 Bay: Dual 750W, 100-240 Vac auto-ranging, 50-60 Hz, dual hot swap and redundant with PFC, N+1 design. Meets 80Plus bronze.

• 3U/16 Bay: Dual 580W, 100-240 Vac auto-ranging, 50-60 Hz, dual hot swap and redundant with PFC, N+1 design. Meets 80Plus bronze.

Voltage

• 100-240 VAC

• Auto-Ranging

Current (Maximum)

• 10 A @ 100 VAC

• 5 A @ 200 VAC

Power Conversion Efficiency

• >80% @ 110V (>20% load)

• >80% @ 240V (>20% load)

Operating Environment

Temperature Range

• Operational: 5° to 35°C (41° to 95°F)

• Non-Operational: -40° to 60°C (-40° to 140°F)

Humidity Range

• Operational: 10% to 90% (Non-Condensing)

• Non-Operational: 5% to 95% (Non-Condensing)

Noise, Shock, and Vibration

Acoustic Noise Levels

• Typical: 55 dB

• Maximum: 65 dB

Shock

• Operational: 5G, 11 ms duratio n

• Non-Operational: 10G, 11ms duration

Vibration

• Operational: 0.3G, 5 to 500 Hz

• Non-Operational: 1G, 5 to 500 Hz

Dimensions

(Height, Width, Depth)

• 4U/24 Bay: 17.4 x 44.7 x 50.7 cm (6.9 x 17.6 x 19.96 in)

• 3U/16 Bay: 13.1 x 44.7 x 50.7 cm (5.2 x 17.6 x 19.96 in)

General Specifications

Weight

• 4U/24 Bay: 27 kg / 60 lbs (w/o drives)

• 3U/16 Bay: 25 kg / 56 lbs (w/o drives)

VTrak E-Class Product Manual

.      A.         ,    , ,   ! .

Safety and Environmental

EMI/RFI Statements

BSMI

Warning: This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

FCC

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

GOST-R

KCC

VCCI

Safety and Environmental

Environmental Standards

•RoHS

• GreenPC

• WEEE

Warnings and Cautions

Warnings and Cautions are placed in this Product Manual beside the user actions to which they apply.

You can find these warnings and cautions under:

• “Unpacking the VTrak” on page 15

• “Mounting VTrak in a Rack” on page 17

• “Installing Your Drives” on page 22

• “Logging onto a Subsystem” on page 75

• “Restoring Factory Default Settings” on page 78 and page 306

• “Importing a Configuration Script” on page 8 2

• “Exporting a Configuration Script” on page 82

• “Reconditioning a Battery” on page 90 and page 223

• “Silencing the Buzzer” on page 91, page 313, and page 376

• “Making Virtual Management Port Settings” on page 100 and page 250

• “Importing a User Database” on page 10 6

• “Changing a Background Activity Schedule” on page 116 and

• “Enabling or Disabling a Scheduled Background Activity” on page 117

• “Battery Reconditioning” on page 123 and page 223

• “Forcing a Physical Drive Offline” on page 146 and page 227

• “Deleting a Disk Array” on page 156 and page 233

• “Deleting a Logical Drive” on page 166 and page 243

• “Initializing a Logical Drive” on page 167 and page 245

• “Deleting an FC Initiator” on page 178 and page 279

• “Updating with WebPAM PROe” on page 315

• “Updating with the CLU” on page 317

• “Updating with USB Support” on page 319

• “Updating Physical Drive Firmware” on page 321

• “Replacing a Cache Backup Battery” on page 324

• “Replacing a RAID Controller – Single Controller” on page 327

• “Initialization” on page 354

VTrak E-Class Product Manual

• “USB Support Reports a Problem” on page 390

• “Unsaved Data in the Controller Cache” on page 398

Warranty and Support

Warranty

• Three year complete system limited warranty with advanced parts replacement

• Optional extended warranty

• Optional onsite parts replacement program

Support

• 24 hour, 7 days a week, 365 days a year e-mail and phone support (English only)

• 24 hour, 7 days a week, 365 days a year access to PROMISE support site

• Firmware and compatibility lists

Chapter 2: Installation

This chapter covers the following topics:

• Unpacking the VTrak (below)

• Mounting VTrak in a Rack (page 17)

• Installing Physical Drives (page 21)

• Making Management and Data Connections (page 25)

• Making Serial Cable Connections (page 40)

Unpacking the VTrak

The VTrak box contains the following items:

• VTrak Unit

• Left and right mounting rails

• RJ11-to-DB9 serial data cable

The electronic components within the VTrak enclosure are sensitive to damage from Electro-Static Discharge (ESD). Observe appropriate precautions at all times when handling the VTrak or its subassemblies.

• Screws for physical drives (for VTraks that ship without drives)

• 1.5m (4.9 ft) Power cords (2)

Warning

Cautions

• There is a risk of explosion if battery is replaced by an incorrect type.

• Dispose of used batteries according to the instructions.

VTrak E-Class Product Manual

Existing VTrak J330s, J630s, or J830s JBOD expansion units require two critical updates to support the VTrak E630f/i and E830f/i RAID subsystems:

• If you have SATA physical drives, replace the existing AMUX adapters with the new SAS-to-SATA adapters, available from PROMISE Technology at

http://www.promise.com

• Download the latest firmware image file available from PROMISE support: http://www.promise.com/support/ and flash your existing VTr ak JBOD unit s. Follow the instructions in “Chapter 6: Maintenance” on page 315.

Important

Mounting VTrak in a Rack

• Do not install the VTrak unit into a rack without rails to support the subsystem.

• Do not lay one VTrak unit on top of another. Mount each enclosure supported by its own set of rails.

• Only a qualified technician who is familiar with the installation procedure should mount and install the VTrak unit.

• Be sure all switches are OFF before installing the VTrak unit or exchanging components.

• Mount the rails to the rack using the appropriate screws and flange nuts, fully tightened, at each end of the rail.

• Do not load the rails unless they are installed with screws as instructed.

• The rails that ship with the PROMISE VTrak unit are designed to safely support that PROMISE VTrak unit when properly installed. Additional loading on the rails is at the customer’s risk.

• PROMISE Technology, Inc. cannot guarantee that the mounting rails will support your PROMISE VTrak unit unless you install them as instructed.

• Verify that the maximum ambient temperature in the rack system is less than the VTrak’s maximum environment temperature. See page 10.

• Verify that there is ample airflow around the VTrak unit.

• Install all of your devices in the rack with their weight spread as evenly as possible.

• Determine the maximum amperage draw of all devices in the rack and verify that it is less than the maximum amperage for the rack’s power circuit. See page 10.

• Verify that all devices in the rack are properly grounded, especially any devices attached to power strips.

Chapter 2: Installation

Cautions

Note

T o lighten the VT rak enclosure, remove the power supplies. If your VTrak shipped with physical drives installed, remove all of the drive carriers, also.

VTrak E-Class Product Manual

Front left label

Front right label

Support flange on the front end of each rail

Guide pins on the rails align with the holes in the rack post

Mounting rails are included with the VTrak. To install the VTrak subsystem into your rack:

1. Attach the mounting rail assemblies to the rack posts, using screws and nuts from your rack system.

• The rail halves are riveted together and use no adjustment screws.

• The front-left and front-right mounting rail ends are labeled.

Figure 1. Installing the rails onto your rack

• All rail ends, front and rear, attach at the outside of the rack posts.

• The guide pins at the rail ends align with the holes in the rack posts.

• Tighten the screws and nuts according to instructions for your rack

system.

Chapter 2: Installation

Rail ends attach on the outside of the front and rear rack posts

Rails installed and tightened

VTrak subsystem

Brackets

Figure 2. Rail ends attach to the outside of each post

2. Place the VTrak subsystem onto the rails.

• At least two persons are required to safely lift the VTrak.

• Lift the VTrak subsystem itself. Do not lift the VTrak by its brackets.

Figure 3. Placing the VTrak subsystem onto the rack rails

3. Secure the VTrak subsystem to the rack.

• The VTrak attaches to the rack posts using the included screws and

flange nuts.

• Use the attaching screws and flange nuts that came with the VTrak.

VTrak E-Class Product Manual

Screws and flange nuts attach the VTrak to the rack post

Figure 4. Placing the VTrak subsystem onto the rack rails

Chapter 2: Installation

Installing Physical Drives

If your VTrak subsystem shipped with the drives installed at the factory, you can skip this section and go to “Making Management and Data Connections” on page 25.

The VTrak Ex30 RAID subsystems and JBOD expansion units support:

• SAS and SA TA physical drives

• 2.5-inch and 3.5-inch physical drives

• Hard disk drives (HDD) and solid state drives (SSD)

For a list of supported physical drives, download the latest compatibility list from PROMISE support: http://www.promise.com/support/.

Number of Drives Required

The table below shows the number of drives required for each RAID level.

Level Number of Drives Level Number of Drives

RAID 0 1 or more RAID 6 4 to 32 RAID 1 2 only RAID 10 4 or more*

RAID 1E 2 or more RAID 50 6 or more

RAID 5 3 to 32 RAID 60 8 or more

* Must be an even number of drives.

Drive Slot Numbering

You can install any suitable disk drive into any slot in the enclosure. The diagram below shows how VTrak’s drive slots are numbered. Slot numbering is reflected in the WebPAM PROe and CLU user interfaces.

VTrak E-Class Product Manual

1 5 9

6 10 14

7 11 15

8 12 16

17 21

18 22

19 23

20 24

1 5 9

6 10 14

7 11 15

8 12 16

Figure 5. VTrak E830f/i drive slot numbering

Figure 6. VTrak E630f/i drive slot numbering

Install all of the drive carriers into the VTrak enclosure to ensure proper airflow, even if you do not populate all the carriers with physical drives.

Installing Your Drives

The VTrak drive carrier accommodates 2.5-inch and 3.5-inch drives, with or without a SAS-to-SATA adapter.

Cautions

• Swing open the drive carrier handle before you insert the drive carrier into the enclosure.

• To avoid hand contact with an electri c al hazard, remove only one drive carrier a time.

SATA drives require a SAS-to-SATA adapter, available from PROMISE Technology at http://www.promise.com

SAS drives do not require adapters.

Important

Chapter 2: Installation

1. Press the drive carrier release button. The handle springs open.

2. Grasp the handle and gently pull the empty drive carrier out of the enclosure.

Figure 7. Drive carrier front view

3. If you are installing SATA drives, attach a SAS-to-SATA adapter onto the power and data connectors of each drive.

4. Carefully lay the drive into the carrier with the power and data connectors facing away from the carrier handle.

5. Position the drive in the carrier so the mounting holes line up.

• 2.5-inch drive mounting screws go through the bottom of the carrier.

• SAS-to-SATA adapter mounting screws go through the bottom of the

carrier.

• 3.5-inch drive mounting screws go through the sides of the carrier.

Figure 8. Drive carrier bottom view

Figure 9. Drive carrier side view

6. Insert the screws through the proper holes in the carrier and into the drive or adapter.

• Use the screws supplied with the VTrak or the SAS-to-SATA adapter.

• Install four screws per drive.

VTrak E-Class Product Manual

• Install two screws per adapter.

• Snug each screw. Be careful not to over tighten.

7. With the drive carrier handle in open position, gently slide the drive carrier into the enclosure.

Important

• Press the release button to push the drive carrier into position. Do not push the handle. See page 23, Figure 7.

• Proper drive installation ensures adequate grounding and minimizes vibration. Always attach the drive to the carrier with four screws.

Chapter 2: Installation

FC ports

Management port SAS expansion port

123 4

VTrak RAID

subsystem

Making Management and Data Connections

Examples of VTrak configurations include:

• Fibre Channel SAN (below)

• Fibre Channel DAS (page 28)

• Fibre Channel with JBOD Expansion (page 30)

• Fibre Channel SAN – No Single Point of Failure (page 31)

• iSCSI Storage Area Network (SAN) (page 34)

• iSCSI Direct Attached Storage (DAS) (page 37)

• iSCSI with JBOD Expansion (page 39)

Fibre Channel SAN

Important

For a list of supported HBAs, Switches, and SFP transceivers, download the latest compatibility list from PROMISE support:

http://www.promise.com/support/.

Note

For multipathing (MPIO) applications, see:

• “Appendix B: Multipathing on Windows” on page 363.

• “Appendix C: Multipathing on Linux” on page 385.

Figure 10.FC data and management ports on the RAID controller

VTrak E-Class Product Manual

FC switch

FC HBA cards

Host PCs or servers

FC port on controller 2

FC port on controller 1

VTrak RAID subsystem

A Fibre Channel storage area network (SAN) requires:

• An FC HBA card in each host PC or server

• An SFP transceiver for each connected FC port on the subsystem

• An FC switch

• A network switch

Data Path

To establish the data path:

1. Connect FC cables between at least one FC data port on each RAID controller and the FC switch.

See Figure 11.

2. Connect FC cables between the FC switch and the FC HBA cards in both host PCs or servers.

If you have multiple VTrak subsystems, repeat steps 1 and 2 as required.

Figure 11.FC SAN data connections

The VTrak RAID subsystem is shown with SFP transceivers installed.

Chapter 2: Installation

Management port on controller 1

Network switch

Network connector (motherboard or HBA)

Host PCs or servers

VTrak RAID subsystem

Management port on controller 2

Management Path

To establish the manage ment path:

1. Connect Ethernet cables between the Management ports on both RAID controllers and the network switch.

See Figure 12.

2. Connect Ethernet cables between the network ports on both host PCs or servers and the network switch.

If you have multiple VTrak subsystems, repeat steps 1 and 2 as required.

Figure 12.FC SAN management connections

The VTrak RAID subsystem is shown with SFP transceivers installed.

VTrak E-Class Product Manual

Fibre Channel DAS

Important

For a list of supported HBAs, switches, and SFP transceivers, download the latest compatibility list from PROMISE support:

http://www.promise.com/support/.

Note

For multipathing (MPIO) applications, see:

• “Appendix B: Multipathing on Windows” on page 363.

• “Appendix C: Multipathing on Linux” on page 385.

Fibre Channel direct attached storage (DAS) requires:

• An FC HBA card in the host PC or server

• An SFP transceiver for each connected FC port on the subsystem

• A network switch

Data Path

To establish the data path:

1. Connect an FC cable between a data port on the left RAID controller and the FC HBA card in your host PC or server.

See page 29, Figure 13.

2. Connect an FC cable between a data port on the right RAID controller and the FC HBA card in your host PC or server.

Chapter 2: Installation

Management ports

Network switch

Network

connector

Host PC or server

FC HBA

card

FC ports

Network

cable

FC cable

VTrak RAID subsystem

Figure 13.FC DAS data and management connections

The VTrak RAID subsystem is shown with SFP transceivers installed.

Management Path

To establish the management path:

1. Connect Ethernet cables between the Management ports of both RAID controllers and the network switch.

See Figure 13.

2. Connect an Ethernet cable between the network port on the host PC or server and the network switch.

VTrak E-Class Product Manual

115200 8 N 1

SAS IN SAS OUT

115200 8 N 1

SAS IN SAS OUT

115200 8 N 1

SAS IN SAS OUT

115200 8 N 1

SAS IN SAS OUT

VTrak JBOD unit

VTrak RAID subsystem

VTrak JBOD unit

SAS expansion port

SAS IN port

SAS OUT port

SAS IN port

SAS cable

RAID

controller

I/O module

Fibre Channel with JBOD Expansion

JBOD expansion requires at least one SFF-8088 4X to SFF-8088 4X external SAS cable for each JBOD unit.

To add JBOD units:

1. Connect the SAS expansion port on the lef t controller of the RAID subsystem to the SAS data IN port on the left I/O module of the first JBOD unit.

See Figure 14.

2. Connect the SAS expansion port on the right controller of the RAID subsystem to the SAS data IN port on the right I/O module of the first JBOD unit.

3. Connect the SAS data OUT port on left I/O module of the first JBOD unit to the SAS data IN port on the left I/O module of the second JBOD unit.

4. Connect the SAS data OUT port on right I/O module of the first JBOD unit to the SAS data IN port on the right I/O module of the second JBOD unit.

5. Connect the remaining JBOD units in the same manner.

• Keep your data paths organized to ensure redundancy.

• JBOD expansion supports up to nine (9) JBOD units.

Figure 14.FC JBOD expansion connections

Chapter 2: Installation

Fibre Channel SAN – No Single Point of Failure

Important

For a list of supported HBAs, switches, and SFP transceivers, download the latest compatibility list from PROMISE support:

http://www.promise.com/support/.

Note

For multipathing (MPIO) applications, see:

• “Appendix B: Multipathing on Windows” on page 363.

• “Appendix C: Multipathing on Linux” on page 385.

An FC SAN with no single point of failure (NSPF) requires:

• An FC HBA card in each host PC or server

• An SFP transceiver for each connected FC port on the subsystem

• Two SFF-8088 4X to SFF-8088 4X SAS external cables for each JBOD unit

• Two FC switches

• A network switch

Data Path

To establish the data path:

1. Connect an FC cable between an FC data port on the left RAID controller and one of the FC switches.

See page 32, Figure 15.

2. Connect an FC cable between an FC data port on the left RAID controller and the other FC switch.

3. Connect an FC cable between an FC data port on the right RAID controller and one of the FC switches.

4. Connect an FC cable between an FC data port on the right RAID controller and the other FC switch.

5. Connect FC cables between one of the FC switches and the FC HBA cards in both of the host PCs or servers.

6. Connect FC cables between the other FC switch and the FC HBA cards in both of the host PCs or servers.

If you have multiple VTrak subsystems, repeat steps 1 through 6 as required.

VTrak E-Class Product Manual

115200 8 N 1

SAS IN SAS OUT

115200 8 N 1

SAS IN SAS OUT

RAID controller 1 connects to:

• Both FC switches

• One JBOD I/O module

Each RAID HBA card connects to both FC switches

Each FC switch connects to:

• Both Host PCs

• Both RAID subsystems

RAID controller 2 connects to:

• Both FC switches

• The other JBOD I/O module

VTrak JBOD unit

VTrak RAID

subsystem

Figure 15.FC SAN NSPF data connections

The VTrak RAID subsystem is shown with SFP transceivers installed.

Management Path

To establish the management path:

1. Connect an Ethernet cable between the Management port on each RAID controller and the network switch.

See page 33, Figure 16.

2. Connect an Ethernet cable between the network port on each host PC or server and the network switch.

Chapter 2: Installation

Management port on controller 1

Network switch

Host PCs or Servers

VTrak RAID subsystem

Management port on controller 2

Network connector (motherboard or HBA)

If you have multiple VTrak subsystems, repeat steps 1 and 2 as required.

Figure 16.FC SAN NSPF management connections

The VTrak RAID subsystem is shown with SFP transceivers installed.

JBOD Expansion

JBOD connections are the same for all FC SAN and DAS configurations. See “Fibre Channel with JBOD Expansion” on page 30.

VTrak E-Class Product Manual

iSCSI data ports

Management port

SAS expansion port

1234

VTrak RAID subsystem

iSCSI Storage Area Network (SAN)

Important

For a list of supported HBA NICs and switches, download the latest compatibility list from PROMISE support:

http://www.promise.com/support/.

Note

For multipathing (MPIO) applications, see:

• “Appendix B: Multipathing on Windows” on page 363.

• “Appendix C: Multipathing on Linux” on page 385.

Figure 17.iSCSI data and management ports on the RAID controller

This arrangement requires:

• An iSCSI HBA network interface card (NIC) in the host PC or server

• A GbE network switch

• A standard network switch

Chapter 2: Installation

GbE switch

iSCSI HBA cards

Host PCs or servers

iSCSI port on controller 2

iSCSI port on controller 1

VTrak RAID subsystem

Data Path

Each VTrak RAID controller has four (4) RJ45 iSCSI data port connectors. See page 34, Figure 17.

To establish the data path:

1. Connect Ethernet cables between the iSCSI NIC in both host PCs or servers and the GbE network switch.

See Figure 19.

2. Connect an Ethernet cable between at least one iSCSI data port on the left RAID controller and the GbE network switch.

3. Connect an Ethernet cable between at least one iSCSI data port on the right RAID controller and the GbE network switch.

If you have multiple VTrak subsystems, host PCs or servers, repeat steps 1 through 3 as required.

Note

Only one iSCSI data cable is required between each RAID controller and the GbE network switch. However, you can attach multiple cables to create redundant data paths or trunking.

Figure 18.iSCSI SAN data connections

VTrak E-Class Product Manual

Management port on RAID controller 1

Host PCs or servers

VTrak RAID subsystem

Management port on RAID controller 2

Network switch

Network connector (motherboard or HBA)

Management Path

Each VTrak RAID controller has one (1) Ethernet RJ45 management port connector. See page 34, Figure 17.

To establish the management path:

1. Connect Ethernet cables between the network connector on both host PCs or servers and the standard network switch.

See Figure 19.

2. Connect Ethernet cables between the Management port on both RAID controllers to the standard network switch.

If you have multiple VTrak subsystems, repeat steps 1 and 2 as required.

Figure 19.iSCSI SAN management connections

Chapter 2: Installation

iSCSI Direct Attached Storage (DAS)

Important

For a list of supported HBAs and switches, download the latest compatibility list from PROMISE support:

http://www.promise.com/support/.

Note

For multipathing (MPIO) applications, see:

• “Appendix B: Multipathing on Windows” on page 363.

• “Appendix C: Multipathing on Linux” on page 385.

This arrangement requires:

• An iSCSI HBA network interface card (NIC) in the host PC or server

• A standard network switch

Data Path

Each VTrak RAID controller has four (4) RJ45 iSCSI data port connectors. See page 34, Figure 17.

To establish the data path:

1. Connect an Ethernet cable between the iSCSI NIC in the host PC or server and an iSCSI data port on one of the RAID controller.

See page 38, Figure 20.

2. Connect an Ethernet cable between the iSCSI NIC in the host PC or server and an iSCSI data port on the other RAID controller.

Management Path

Each VTrak RAID controller has one (1) Ethernet RJ-45 management port connector. See page 34, Figure 17.

To establish the management path:

1. Connect an Ethernet cable between the network connector on the host PC or server and the standard network switch.

See page 38, Figure 20.

2. Connect Ethernet cables between the standard network switch and the Management ports on both RAID controllers.

VTrak E-Class Product Manual

Management port

Network switch

Network

connector

Host PC or server

iSCSI

HBA card

iSCSI data port

Network

cable

iSCSI data cables

VTrak RAID subsystem

Figure 20.iSCSI DAS data and management connections

Chapter 2: Installation

VTrak JBOD unit

VTrak RAID subsystem

VTrak JBOD unit

SAS expansion port

SAS IN port

SAS OUT port

SAS IN port

SAS cable

RAID

controller

I/O module

iSCSI with JBOD Expansion

JBOD expansion requires at least one SFF-8088 4X to SFF-8088 4X external SAS cable for each JBOD unit.

To add JBOD units:

1. Connect the SAS expansion port on the lef t controller of the RAID subsystem to the SAS data IN port on the left I/O module of the first JBOD unit.

See Figure 14.

2. Connect the SAS expansion port on the right controller of the RAID subsystem to the SAS data IN port on the right I/O module of the first JBOD unit.

3. Connect the SAS data OUT port on left I/O module of the first JBOD unit to the SAS data IN port on the left I/O module of the second JBOD unit.

4. Connect the SAS data OUT port on right I/O module of the first JBOD unit to the SAS data IN port on the right I/O module of the second JBOD unit.

5. Connect the remaining JBOD units in the same manner.

• Keep your data paths organized to ensure redundancy.

• JBOD expansion supports up to nine (9) JBOD units.

Figure 21.iSCSI JBOD expansion connections

115200 8 N 1

SAS IN SAS OUT

115200 8 N 1

SAS IN SAS OUT

VTrak E-Class Product Manual

RJ1 1 serial

connector

Mini-D9 UPS

connector

VTrak FC RAID subsystem VTrak iSCSI RAID subsystem

RJ1 1 serial

connector

Mini-D9 UPS

connector

Making Serial Cable Connections

Serial communication enables the terminal emulation application on your host PC or server to access the VTrak’s Command Line Interface (CLI) to set up a network connection. The VTrak package includes one RJ11-to- DB9 serial data cable for each controller.

Figure 22. UPS and Serial connectors

To set up a serial cable connection:

1. Attach the RJ11 end of the serial data cable to the RJ11 serial connector on one of the RAID controllers.

2. Attach the DB9 end of the serial data cable to a serial port on the host PC or server.

Optional UPS Serial Connection

If your deployment plan calls for one or more UPS units and management via serial communication, connect a UPS control cable to the Mini-D9 UPS connector on the RAID controller.

UPS control cables are available from PROMISE Technology at

http://www.promise.com

To complete the UPS management setup, see “Making UPS Settings” on page 79 or page 227 when your subsystem is running.

Chapter 3: Setup

This chapter covers the following topics:

• Connecting the Power (below)

• Setting-up the Serial Connection (page 44)

• VTrak Default IP Addresses (page 45)

• Choosing DHCP or a Static IP Address (page 45)

• Setting-up VTrak with the CLI (page 47)

• Setting-up VTrak with the CLU (page 55)

• Logging into WebPAM PROe (page 60)

• Creating Disk Arrays and Logical Drives (page 62)

• Enabling LUN Mapping and Masking (page 67)

• Logging out of WebPAM PROe (p age68)

Connecting the Power

Plug in the power cables and turn on the switches on both power supplies.

Important

If you have a SAN, DAS, or Cascade with JBOD Expansion, always power on the JBOD expansion units first.

When the power is switched on, the LEDs on the right handle light up. When boot-up is finished and the VTrak is functioning normally:

• Power, FRU, and Logical Drive LEDs display steady green.

• Each controller activity LED flashes green when there is activity on that controller.

• The controller heartbeat LED blinks green once per second for five seconds, goes dark for ten seconds, then blinks green once per second for five seconds again.

Steady means the LED is on. Blinking means a regular on/off pattern. Flashing means an intermittent and irregular on/off pattern.

See page 42, Figure 1.

VTrak E-Class Product Manual

Power

FRU Status

Logical Drive Status

Controller 1 Activity Controller 2 Activity

Controller Heartbeat

Figure 1. Front panel LED display

Also see the table below.

Enclosure Front LEDs

State Power FRU

Dark No power No power — No Activity —

Steady

green

Blinking

green

Flashing

green

Amber — Problem* Critical — —

Red — Failure* Offline — —

* Check the LEDs on the back of the VTrak enclosure.

** Blinks blinks green once per second for five seconds, goes dark for ten

seconds, then blinks green once per second for five seconds again.

For more information on LEDs, see “Chapter 8: Troubleshooting” on page 375.

Logical

Drive

Controller

Activity

Controller

Heartbeat

Normal Normal Normal — —

————Normal**

— — — Activity —

Chapter 3: Setup

Drive Status

Power/Activity

Drive Status Indicators

The VTrak spins up the disk drives sequentially to equalize power draw during start-up. After a few moments:

• The Power/Activity LED displays blue when a physical drive is present.

• The Drive Status LED displays green when the physical drive is configured as a member of a disk array or as a spare. When the physical drive is unconfigured, the LED is dark.

Steady means the LED is on. Blinking means a regular on/off pattern. Flashing means intermittent and irregular on/off pattern.

See the table on the next page.

Figure 2. Drive carrier LEDs

Drive Carrier LEDs

State Power/Activity Drive Status

Dark No drive in carrier Drive is unconfigured Steady Blue Drive is present — Flashing Blue Activity on drive — Steady green — Drive is configured Blinking green — Locator feature Amber — Drive is rebuilding Red — Drive error or failure

* Configured means the physical drive either belongs to an array or it

is assigned as a spare drive.

For more information on LEDs, see “Chapter 8: Troubleshooting” on page 375.

VTrak E-Class Product Manual

Setting-up the Serial Connection

The initial connection accesses the VTrak’s serial port using the serial cable connection you made. See “Making Serial Cable Connections” on page 40.

Use your PC’s terminal emulation program, such as Microsoft HyperTerminal, to access the VTrak’s Command Line Interface (CLI).

You can also use the serial connection to manage the VTrak through the Command Line Utility (CLU).

To make the initial serial connection:

1. Change your terminal emulation application settings to match the following specifications:

• Bits per second: 115200

• Data bits: 8

• Parity: None

• Stop bi ts: 1

• Flow control: none

2. Start your PC’s terminal VT100 or ANSI emulation program.

3. Press Enter once to launch the CLI.

4. At the Login prompt, type administrator and press Enter.

5. At the Password prompt, type password and press Enter. The screen displays:

------------------------------------------------------------Promise VTrak Command Line Interface (CLI) Utility Version: 4.01.0 000.xx Build Date : Mar 22, 2011

-------------------------------------------------------------

------------------------------------------------------------Ty pe help or ? to display all the available commands Type menu to enter Menu Driven Configuration Utility

------------------------------------------------------------administrator@cli>

To see the full set of CLI commands, at the administrator@cli> prompt, type help and press Enter.

To see full information about a specific command, at the administrator@cli> prompt, type help followed by the command, then press Enter.

administrator@cli> help net

Chapter 3: Setup

About IP Addresses

• VTrak Default IP Addresses (page 45)

• Choosing DHCP or a Static IP Address (page 45)

• Accessing the MAC Address in the CLI (page 46)

• Accessing the MAC Address in the CLU (page 46)

Choosing the appropriate IP addresses is essential to manage your VTrak subsystem over a network. You must change the VTrak’s default IP addresses as required for your environment.

VTrak Default IP Addresses

The default virtual management port IP addresses are set to:

• IPv4 – 10.0.0.1

• IPv6 – 2001:1

The virtual management port IP address works with either RAID controller, enabling you to access a dual-controller VT rak over your network using a single IP address.

The default physical management port IP addresses are set to:

• Controller 1, IPv4 – 10.0.0.2

• Controller 1, IPv6 – 2001::2

• Controller 2, IPv4 – 10.0.0.3

• Controller 2, IPv6 – 2001::3

The physical management port IP address works with only one RAID controller and is used when the controller goes into maintenance mode. For more information, see “Maintenance Mode” on page 395.

Choosing DHCP or a Static IP Address

When you setup your VTrak, you have the option of:

• Enabling DHCP and letting your DHCP server assign the IP address to the VTrak’s virtual management port.

• Specifying a static IP address for the VTrak’ s virtual management port.

DHCP is currently supported on IPv4 only. If you use IPv6, you must make your network settings manually.

If you choose to enable DHCP, have your Network Administrator de dicate an IP address for the VTrak, linked to the VTrak’s MAC address. This action prevents the DHCP server from assigning a new IP address when the VTrak restarts, with the result that users can no longer log in.

VTrak E-Class Product Manual

Accessing the MAC Address in the CLI

To access the MAC address in the CLI: At the command prompt, type net -a list -v and press Enter.

The following information displays:

administrator@cli> net -a list -v

------------------------------------------------------------------------------ActiveCtrlId: 1 Port: 1 MaxSupportedSpeed: 1000Mbps LinkStatus: Up

ProtocolFamily: IPv4(Enabled) DHCP: Disabled IP: 10.0.0.1 IPMask: 0.0.0.0 MAC: 00:01:55:61:18:65 DNS: 0.0.0.0 Gateway: 0.0.0.0

ProtocolFamily: IPv6(Disabled) DHCP: Disabled IP: 2001::1 IPMask: ffff:: MAC: 00:01:55:61:18:65 DNS: :: Gateway: ::

Accessing the MAC Address in the CLU

To access the MAC address in the CLU:

1. At the CLI command prompt, type menu and press Enter. The CLU screen appears.

2. Highlight Network Management and press Enter.

3. Highlight IPv4 and press Enter. The following information displays:

Active Controller Id: 1 Port Id : 1 Max Supported Speed : 1000Mbps Link Status : Up

Protocol Family : IPv4 Status : Enabled MAC Address : 00:01:55:61:18:65 DHCP : Disabled IP Address : 10.0.0.1 Subnet Mask : 0.0.0.0 Gateway IP Address : 0.0.0.0 DNS Server IP Address : 0.0.0.0

Chapter 3: Setup

Setting-up VTrak with the CLI

Setting up the VTrak in the CLI includes these actions:

• Making Subsystem Date and Time Settings (page 47)

• Virtual Management Port Settings (page 47)

• Making Virtual Management Port Settings – Automatically (page 47)

• Making Virtual Management Port Settings – Manually under IPv4

(page 48)

• Making Virtual Management Port Settings – Manually under IPv6

(page 49)

• Maintenance Mode Settings (page 50)

• Making Maintenance Mode Settings – Automatically (page 50)

• Making Maintenance Mode Settings – Manually under IPv4 (page 51)

• Making Maintenance Mode Settings – Manually under IPv6 (page 53)

Making Subsystem Date and Time Settings

To set the subsystem date and time:

1. Type date -a mod -d and the date in yyyyy/mm/dd format then press Enter.

administrator@cli> date -a mod -d 2011/03/25

2. Type date -a mod -t and the time in hh:mm:ss format, then press Enter.

administrator@cli> date -a mod -t 14:50:05

You can combine date and time settings, such as:

administrator@cli> date -a mod -d 2011/03/25 -t 14:50:05

Virtual Management Port Settings

Making Virtual Management Port Settings – Automatically

Automatic settings require a DHCP server on your network. DHCP is currently supported on IPv4 only.

To enable automatic management port settings:

1. At the command prompt, type net -a mod -f ipv4 -s "dhcp=enable" and press Enter.

administrator@cli> net -a mod -f ipv4 -s "dhcp=enable"

After a moment, the comand prompt reappears, indicating that your setting was successful.

administrator@cli>

VTrak E-Class Product Manual

2. To verify the setting change, at the command prompt, type net and press Enter. The following information displays:

administrator@cli> net ========================================== PF Status IP Link ========================================== IPv4 Enabled 192.168.10.85 Up IPv6 Disabled 2001::1 Up

In the above example:

• PF refers to IP protocol family, v4 or v6

• Status refers to whether the IP protocol is enabled. IPv4 is enabled by

default.

• IP is the virtual management port IP address.

• Link indicates whether there is a working network connection. By default, IPv4 is enabled and IPv6 is disabled. Currently IPv6 does not

suppport DHCP.

Making Virtual Management Port Settings – Manually under IPv4

To make IPv4 settings manua lly on the management port:

1. At the command prompt, type net -a mod -f ipv4 -s " followed by:

• primaryip= and the IP address ,

• primaryipmask= and the subnet mask ,

• primarydns= and the DNS server IP address ,

• gateway= and the Gateway server IP address

" and press Enter.

Example:

administrator@cli> net -a mod -f ipv4 -s "primaryip=192.168.10.85, primaryipmask=255.255.255.0,primarydns=192.168.10.11,gateway=19

2.168.10.1"

After a moment, the comand prompt reappears, indicating that your setting was successful.

administrator@cli>

2. To verify the settings, at the command prompt, type net -a list -v and press Enter.

The following information displays:

administrator@cli> net -a list -v

------------------------------------------------------------------------------ActiveCtrlId: 1 Port: 1

Chapter 3: Setup

MaxSupportedSpeed: 1000Mbps LinkStatus: Up ProtocolFamily: IPv4(Enabled) DHCP: Disabled

IP: 192.168.10.85 IPMask: 255.255.255.0 MAC: 00:01:55:61:18:65 DNS: 192.168.10.11 Gateway: 192.168.10.1

ProtocolFamily: IPv6(Disabled) DHCP: Disabled IP: 2001::1 IPMask: ffff:: MAC: 00:01:55:61:18:65 DNS: :: Gateway: ::

Making Virtual Management Port Settings – Manually under IPv6

To make IPv6 settings manua lly on the management port:

1. At the command prompt, type net -a enable -f ipv6 and press Enter to enable IPv6 on the VTrak.

After a moment, the comand prompt reappears, indicating that your setting was successful.

administrator@cli>

2. At the command prompt, type net -a mod -f ipv6 -s " followed by:

• primaryip= and the IP address ,

• primaryipmask= and the subnet mask ,

• primarydns= and the DNS server IP address ,

• gateway= and the Gateway server IP address

" and press Enter.

Example:

administrator@cli> net -a mod -f ipv6 -s "primaryip=2001:0db8:85a3:0000:0000:8a2e:0370:7334, primaryipmask=2001:0db8:fedc:ba98:7654:3210:0246:8acf

primarydns=2001:0db8:85a3:0000:0000:8a2e:0370:7001, gateway=2001:0db8:85a3:0000:0000:8a2e:0370:7002"

After a moment, the comand prompt reappears, indicating that your setting was successful.

administrator@cli>

3. To verify the settings, at the command prompt, type net -a list -v and press Enter.

VTrak E-Class Product Manual

The following information displays:

administrator@cli> net -a list -v

------------------------------------------------------------------------------ActiveCtrlId: 1 Port: 1 MaxSupportedSpeed: 1000Mbps LinkStatus: Up

ProtocolFamily: IPv4(Enabled) DHCP: Disabled IP: 192.168.10.85 IPMask: 255.255.255.0 MAC: 00:01:55:61:18:65 DNS: 192.168.10.11 Gateway: 192.168.10.1

ProtocolFamily: IPv6(Enabled) DHCP: Disabled IP: 2001:0db8:85a3:0000:0000:8a2e:0370:7334 IPMask: 2001:0db8:fedc:ba98:7654:3210:0246:8acf MAC: 00:01:55:61:18:65 DNS: 2001:0db8:85a3:0000:0000:8a2e:0370:7001 Gateway: 2001:0db8:85a3:0000:0000:8a2e:0370:7002

Maintenance Mode Settings

For information on maintenance mode, see page 395. You have the option to make maintenance mode settings at a later time in

WebPRM PROe. See “Making Maintenance Mode Settings” on page 100.

Making Maintenance Mode Settings – Automatically

Automatic settings require a DHCP server on your network. DHCP is currently supported on IPv4 only.

You make maintenance mode settings for one controller at a time. To enable automatic maintenance mode settings:

1. At the command prompt, type net -a mod -m -c 1 -f ipv4 -s "dhcp=enable" and press Enter.

administrator@cli> net -a mod -m -c 1 -f ipv4 -s "dhcp=enable"

After a moment, the comand prompt reappears, indicating that your setting was successful.

administrator@cli>

2. To verify the settings changes, at the command prompt, type net -a list -m and press Enter.

The following information displays:

administrator@cli> net -a list -m

Chapter 3: Setup

------------------------------------------------------------------------------CtrlId: 1 Port: 1 ProtocolFamily: IPv4(Enabled) DHCP: Enabled IP: 192.168.10.94 IPMask: 255.255.255.0 MAC: 00:01:55:30:65:E9 DNS: 192.168.1.1 Gateway: 192.168.10.1

CtrlId: 1 Port: 1 ProtocolFamily: IPv6(Disabled) DHCP: Disabled IP: 2001::2 IPMask: ffff:: MAC: 00:01:55:30:65:E9 DNS: :: Gateway: ::

CtrlId: 2 Port: 1 ProtocolFamily: IPv4(Enabled) DHCP: Disabled IP: 10.0.0.3 IPMask: 0.0.0.0 MAC: 00:01:55:30:65:E9 DNS: 0.0.0.0 Gateway: 0.0.0.0

CtrlId: 2 Port: 1 ProtocolFamily: IPv6(Disabled) DHCP: Disabled IP: 2001::3 IPMask: ffff:: MAC: 00:01:55:30:65:D7 DNS: :: Gateway: ::

3. Repeat steps 1 and 2 above but change -c 1 (controller 1) to -c 2 (contoller

2).

Making Maintenance Mode Settings – Manually under IPv4

You make these settings for one controller at a time. To make maintenance mode settings:

1. At the command prompt, type net -a mod -m -c 1 -s " followed by:

• primaryip= and the IP address ,

• primaryipmask= and the subnet mask ,

• primarydns= and the DNS server IP address ,

• gateway= and the Gateway server IP address

" and press Enter.

VTrak E-Class Product Manual

Example:

administrator@cli> net -a mod -m -c 1 "primaryip=192.168.10.101, primaryipmask=255.255.255.0,primarydns=192.168.10.11,gateway=19

2.168.10.1"

After a moment, the comand prompt reappears, indicating that your setting was successful.

administrator@cli>

2. To verify the settings changes, at the command prompt, type net -a list -m and press Enter. The following information displays:

administrator@cli> net -a list -m

------------------------------------------------------------------------------CtrlId: 1 Port: 1 ProtocolFamily: IPv4(Enabled) DHCP: Disabl ed IP: 192.168.10.101 IPMask: 255.255.255.0 MAC: 00:01:55:30:65:E9 DNS: 192.168.1.1 Gateway: 192.168.10.1

CtrlId: 1 Port: 1 ProtocolFamily: IPv6(Disabled) DHCP: Disabled IP: 2001::2 IPMask: ffff:: MAC: 00:01:55:30:65:E9 DNS: :: Gateway: ::

CtrlId: 2 Port: 1 ProtocolFamily: IPv4(Enabled) DHCP: Disabled IP: 10.0.0.3 IPMask: 0.0.0.0 MAC: 00:01:55:30:65:E9 DNS: 0.0.0.0 Gateway: 0.0.0.0

CtrlId: 2 Port: 1 ProtocolFamily: IPv6(Disabled) DHCP: Disabled IP: 2001::3 IPMask: ffff:: MAC: 00:01:55:30:65:D7 DNS: :: Gateway: ::

Chapter 3: Setup

3. Repeat steps 1 and 2 above but change -c 1 (controller 1) to -c 2 (controller

2).

Making Maintenance Mode Settings – Manually under IPv6

You make these settings for one controller at a time. To make maintenance mode settings:

1. At the command prompt, type net -a enable -f ipv6 -m -c 1 and press Enter to enable IPv6.

After a moment, the comand prompt reappears, indicating that your setting was successful.

administrator@cli>

2. At the command prompt, type net -a mod -m -c 1 -s " followed by:

• primaryip= and the IP address ,

• primaryipmask= and the subnet mask ,

• primarydns= and the DNS server IP address ,

• gateway= and the Gateway server IP address

" and press Enter.

Example:

administrator@cli> iscsi -a mod -t portal -s "primaryip=2001:0db8:85a3:0000:0000:8a2e:0370:7336, primaryipmask=2001:0db8:fedc:ba98:7654:3210:0246:8acf,

primarydns=2001:0db8:85a3:0000:0000:8a2e:0370:7001, gateway=2001:0db8:85a3:0000:0000:8a2e:0370:7002"

After a moment, the comand prompt reappears, indicating that your setting was successful.

administrator@cli>

3. To verify the settings, at the command prompt, type net -a list -m and press Enter.

The following information displays:

administrator@cli> net -a list -m

VTrak E-Class Product Manual

CtrlId: 1 Port: 1 ProtocolFamily: IPv6(Enabled) DHCP: Disabled IP: 2001:0db8:85a3:0000:0000:8a2e:0370:7336 IPMask: 001:0db8:fedc:ba98:7654:3210:0246:8acf MAC: 00:01:55:30:65:E9 DNS: 2001:0db8:85a3:0000:0000:8a2e:0370:7001 Gateway: 2001:0db8:85a3:0000:0000:8a2e:0370:7002

CtrlId: 2 Port: 1 ProtocolFamily: IPv4(Enabled) DHCP: Disabled IP: 10.0.0.3 IPMask: 0.0.0.0 MAC: 00:01:55:30:65:E9 DNS: 0.0.0.0 Gateway: 0.0.0.0

CtrlId: 2 Port: 1 ProtocolFamily: IPv6(Disabled) DHCP: Disabled IP: 2001::3 IPMask: ffff:: MAC: 00:01:55:30:65:D7 DNS: :: Gateway: ::

4. Repeat steps 1, 2, and 3 above but change -c 1 (controller 1) to -c 2 (controller 2).

This completes management port and maintenance mode setup. Go to “Logging into WebPAM PROe” on page 60.

Setting-up VTrak with the CLU

Setting up the VTrak in the CLU includes these actions:

• Accessing the CLU Quick Setup Menu (page 55)

• Making Subsystem Date and Time Settings (page 56)

• Virtual Management Port Settings (page 56)

• Making Virtual Management Port Settings – Automatically (page 56)

• Viewing Virtual Management Port Settings (page 56)

• Making Virtual Management Port Settings – Manually under IPv4

(page 57)

• Making Virtual Management Port Settings – Manually under IPv6

(page 57)

• Maintenance Mode Settings (page 57)

• Making Maintenance Mode Settings – Automatically (page 57)

• Making Maintenance Mode Settings – Manually under IPv4 (page 58)

• Making Maintenance Mode Settings – Manually under IPv6 (page 58)

• Exiting the CLU (page 59)

Accessing the CLU Quick Setup Menu

To access the Quick Setup menu in the command line utility:

1. At the administrator@cli> prompt, type menu and press Enter. The CLU main menu appears. See Figure 3.

Figure 3. CLU main menu

Chapter 3: Setup

VTrak E-Class Product Manual

2. Highlight Quick Setup and press Enter. The first Quick Setup screen enables you to make Date and Time settings.

Making Subsystem Date and Time Settings

To set the subsystem date and time:

1. Press the arrow keys to highlight System Date.

2. Press the backspace key to erase the current date.

3. Type the new date.

4. Follow the same procedure to set the System Time.

5. Press Control-A to save these settings and move to the Management Port settings screen.

Virtual Management Port Settings

Making Virtual Management Port Settings – Automatically

Automatic settings require a DHCP server on your network. DHCP is currently supported on IPv4 only.

Under Quick Setup, the Management Port IPv4 settings screen follows the System Date and Time settings screen.

To enable automatic management port settings:

1. Press the arrow keys to highlight DHCP.

2. Press the spacebar to toggle to Enable.

3. Press Control-A to save these settings and move to the Management Port IPv6 settings screen.

Viewing Virtual Management Port Settings

To view the current IP addre ss and network settings when using DHCP:

1. Press the arrow keys to highlight DHCP.

2. Press the spacebar to toggle to Disable. The following information displays:

IP Address : 192.168.10.85 Subnet Mask : 255.255.255.0 Gateway IP Address : 192.168.10.1

DNS Server IP Address : 192.168.10.11

3. Press the spacebar to toggle DHCP back to Enable.

4. Press Control-A to save these settings and move to the Management Port IPv6 settings screen.

Chapter 3: Setup

Making Virtual Management Port Settings – Manually under IPv4

To make IPv4 settings manua lly on the management port:

1. Press the arrow keys to highlight IP Address.

2. Press the backspace key to erase the current IP add r e ss.

3. Type the new Management Port IP address.

4. Follow the same procedure to specify the Subnet Mask, Gateway IP Address and DNS Server IP Address.

If you do not have a DNS server, skip the DNS Server IP address.

5. Press Control-A to save your settings and move to the Management Port IPv6 settings screen.

Making Virtual Management Port Settings – Manually under IPv6

To make IPv6 settings manua lly on the management port:

1. Press the arrow keys to highlight IP Address.

2. Press the backspace key to erase the current IP add r e ss.

3. Type the new Management Port IP address.

4. Follow the same procedure to specify the Subnet Mask, Gateway IP Address and DNS Server IP Address.

If you do not have a DNS server, skip the DNS Server IP address.

5. Press Control-A to save your settings and move to the Maintenance Mode screens.

Maintenance Mode Settings

For information on maintenance mode, see page 395. You have the option to make maintenance mode settings at a later time in

WebPAM PROe. Under Quick Setup, maintenance mode settings are made in the following

sequence:

1. Controller 1, IPv4

2. Controller 1, IPv6

3. Controller 2, IPv4

4. Controller 2, IPv6

Making Maintenance Mode Settings – Automatically

Automatic settings require a DHCP server on your network. DHCP is currently supported on IPv4 only.

VTrak E-Class Product Manual

To enable automatic maintenance mode settings:

1. From the CLU Main Menu, highlight Network Management and press Enter.

2. Highlight Maintenance Mode Network Configuration and press Enter.

3. Highlight the controller you want and press Enter.

4. Highlight DHCP and press the spacebar to toggle to Enabled.

5. Press Control-A to save your settings and move to the Maintenance Mode IPv6 settings screen.

Making Maintenance Mode Settings – Manually under IPv4

To make maintenance mode IPv4 manual settings:

1. From the CLU Main Menu, highlight Network Management and press Enter.

2. Highlight Maintenance Mode Network Configuration and press Enter.

3. Highlight the controller you want and press Enter.

4. Highlight DHCP and press the spacebar to toggle to Disabled.

5. Highlight each of the following and press the backspace key to erase the current value, then type the new value.

• IP address

• Subnet Mask

• Default Gateway IP address

• DNS Server IP address

6. Press Control-A to save your settings and move to the Maintenance Mode IPv6 settings screen.

Making Maintenance Mode Settings – Manually under IPv6

To make maintenance mode IPv6 manual settings:

1. From the CLU Main Menu, highlight Network Management and press Enter.

2. Highlight Maintenance Mode Network Configuration and press Enter.

3. Highlight the controller you want and press Enter.

4. Highlight DHCP and press the spacebar to toggle to Disabled.

5. Highlight each of the following and press the backspace key to erase the current value, then type the new value.

• IP address

• Subnet Mask

• Default Gateway IP address

• DNS Server IP address

6. Press Control-A to save your settings and:

• If you made settings for Controller 1, move to the Maintenance Mode

settings for Controller 2.

Chapter 3: Setup

• If you made settings for Controller 2, move to the RAID Configuration

menu.

Note

If you want to configure your RAID system now, using the CLU, see “Managing Disk Arrays” on page 229 for information about your choices.

Exiting the CLU

To exit the CLU from the Quick Setup RAID Configuration menu:

1. Highlight Skip the Step and Finish and press Enter.

2. Highlight Return to CLI and press Enter.

This completes management port and maintenance mode setup. Go to “Logging into WebPAM PROe” on page 60.

VTrak E-Class Product Manual

Logging into WebPAM PROe

1. Launch your browser.

2. In the browser address field, type in the virtual management port IP address of the VTrak subsystem.

Use the virtual management port IP address you set in the CLI (page 47) or CLU (page 55). Example:

• WebPAM PROe uses a secure HTTP connection. . . . . . . . . .https://

• Enter the IP address of the VTrak . . . . . . . . . . . . . . . 192.168.10.85

Together, your entry looks like this: https://192.168.10.85

3. When the log-in screen appears:

•Type administrator in the User Name field.

•Type password in the Password field. The User Name and Password are case sensitive.

4. Optional. Choose a display language from the dropdown menu. WebPAM PROe displays in English, German, French, Italian, Spanish,

Russian, Japanese, Traditional Chinese, Simplified Chinese, and Korean.

5. Click the Login button.

Figure 4. WebPAM PROe log-in screen

Chapter 3: Setup

Important

PROMISE recommends that you change the Administrator’s default password immediately after setup is completed. See “Changing User Passwords” on page 105 or page 288.

Note

Make a Bookmark (Firefox) or set a Favorite (Internet Explorer) of the Login Screen so you can access it easily next time.

After log-in, the WebPAM PROe opens with the Dashboard tab. See page 61, Figure 5.

Figure 5. WebPAM PROe Dashboard tab

VTrak E-Class Product Manual

Creating Disk Arrays and Logical Drives

On a newly activated RAID system, there are no disk arrays or logical drives. The term “disk array” includes arrays composed of solid state drives.

To create your disk arrays and logical drives:

1. Click the Storage tab, then click the Wizard option. Or, click Disk Array under System Status. The Wizard screen appears with three creation alternatives:

• Optimal Configurations – See below

• Automatic – See page 63

• Express – See page 63

• Advanced – See page 64

2. Click one of these buttons to continue.

Figure 6. The configuration wizard

Chapter 3: Setup

Optimal Configurations

When you choose the Optimal Configurations option, you choose a script designed to set up your disk arrays, logical drives, and spare drives for a specific target application.

Each script requires a specific model of RAID subsystem. And most scripts require a specific model and number of JBOD expansion units. You cannot cannot modify these scripts.

Automatic

When you choose the Automatic option, the following parameters appear on the screen:

• Disk Arrays – The number of logical drives, number of physical drives, ID of each physical drive, configurable capacity, and the media type (hard disk drives or solid state drives).

• Logical Drives – The ID numbers of the logical drives, their RAID levels, capacity, sector size, and stripe size.

• Spare Drives – The ID numbers of the logical drives, type (global or dedicated) revertible option (enabled or disabled) and media type. A hot spare drive is created for all RAID levels except RAID 0, when five or more unconfigured physical drives are available

If you do NOT accept these parameters, use the Express (below) or Advanced (page 64) option to create your disk array.

If you accept these parameters, click the Submit button, and then click the Finish button.

The new disk array appears in the Disk Array List on the Storage tab, Disk Array option.

Express

When you choose the Express option, a set of characteristics and options appears on the screen.

1. Check the boxes to choose any one or a combination of:

• Redundancy – The array remains available if a physical drive fails

• Capacity – The greatest possible am ou n t of data capacity

• Performance – The highest possible read/write speed

• Spare Drive – A hot spare drive is created when you choose

Redundancy, Spare Drive, and five or more unconfigured physical drives are available

VTrak E-Class Product Manual

• Mixing SATA/SAS Drive – Check this box if you want to use both SATA

and SAS drives in the same disk array If the box is unchecked, and you have both SATA and SAS drives,

different arrays are created for each type of drive.

2. In the Number of Logical Drives field, enter the number of logical drives you want to make from this disk array.

VTrak supports up to 32 logical drives per disk array.

3. From the Application Type menu, choose an application that best describes your intended use for this disk array:

• File Server

• Video Stream

4. Click the Next button to continue.

5. The Summary screen appears with information on disk arrays, logical drives, and spare drives you are about to create.

If you accept these parameters, proceed to the next step. If you do NOT accept these parameters, review and modify your selections

in the previous steps.

6. When you are done, click the Submit button, and then click the Finish button.

The new disk array appears in the Disk Array List on the Storage tab, Disk Array option.

• Transaction Data

• Transaction Log

•Other

Advanced

Note

For an explanation of the parameters under the Advanced option, see “Chapter 7: Technology Background” on page 331.

When you choose the Advanced option, the Create Disk Array screen appears.

Step 1 – Disk Array Creation

1. Enter your information and choose your options.

• Enter a disk array alias in the field provide d.

• Check the box to enable Media Patrol

• Check the box to enable Predictive Data Migration (PDM)

• Check the box to enable Power Management

• Choose a media type – Hard disk drive (HDD) or solid state drive (SSD)

2. Click the enclosure graphic to view information about physical drives.

Chapter 3: Setup

Look for drives with a green LED dark, a blue LED lit, and no crosshatching over the carrier.

3. Click a physical drive to select it for your array. The physical drive’s ID number is added to the Selected list.

4. Click the Next button to continue. The Create Logical Drive screen appears.

Step 2 – Logical Drive Creation

1. Enter your information and choose your options.

• Enter a logical drive alias in the field provided.

• Choose a RAID level from the dropdown menu.

The choice of RAID levels depends on the number of physical drives in your array.

• Note the Max: capacity value. Then enter a capacity value the field

provided and choose a unit of measure from the dropdown menu.

• Choose a stripe size from the dropdown menu.

The choices are 64 KB, 128 KB, 256 KB, 512 KB, and 1 MB.

• Choose a sector size from the dropdown menu.

The choices are 512 B, 1 KB, 2 KB, and 4 KB.

• Choose the Read Cache Policy from the dropdown menu

The choices are Read Cache, Read Ahead (cache), and None.

• Choose the Write Cache Policy from the dropdown menu

The choices are WriteThru (write through) and WriteBack. Write back requires a Read Cache or Read Ahead Read Cache Policy.

2. Click the Add button to continue. The logical drive you just created appears in the New Logical Drives list.

3. Click the Next button to continue. The Create Spare Drive screen appears.

Step 3 – Spare Drive Creation

Creating a spare drive is optional but highly recommended.

1. Enter your information and choose your options.

• Check the Revertible box if you want this spare drive to be revertible.

For more information see the VTrak E-Class Product Manual.

• Choose the option for the type spare drive you want.

Global – Replaces a failed drive in any disk array. Dedicated – Replaces the failed drive only in the assigned disk array.

VTrak E-Class Product Manual

2. Click the enclosure graphic to view information about physical drives.

3. Click a physical drive to select it for your spare drive. The physical drive’s ID number is added to the Selected list.

4. Click the Next button to continue. The Summary screen appears.

Step 4 – Summary

The Summary screen lists the disk arrays, logical drives, and spare drives that you specified.

If you accept these parameters, click the Submit button. If you do NOT accept these parameters, review and modify your selections in the

previous steps.

Chapter 3: Setup

Enabling LUN Mapping and Masking

These features are optional for each logical drive. The Enable LUN Mapping dialog box appears after you create a logical drive.

To enable LUN Mapping :

1. Click the OK button in the Enable LUN Mapping dialog box. The LUN Mapping & Masking screen appears.

2. Check the Enable LUN Masking box to enable LUN Masking.

3. Click the LUN Mapping button to continue. The initiator list screen displays.

4. Choose the initiators you want to use from the dropdown menu and click the Next button.

The screen displays a list of initiators and a list of logical drives.

5. Click and drag a logical drive from the logical drives list to the initiators list.

6. Click the Next button when you are done. The screen displays a list of initiator IDs and corresponding LUN maps that

you specified.

7. Click the Submit button to create the LUN map. The screen displays a list of initiator IDs and corresponding LUN maps. You can also set LUN mapping and masking at a later time. Click the

Administration tab, then click the LUN Mapping & Masking option.

VTrak E-Class Product Manual

Logging out of WebPAM PROe

There are two ways to log out of WebPAM PROe:

• Close your browser window

• Click Logout on the WebPAM PROe banner

Figure 7. Clicking “Logout” o n the WebPAM PROe banner

Clicking Logout brings you back to the Login Screen. See page 60. After logging out, you must enter your user name and password in order to log in

again.

Using WebPAM PROe over the Internet

The above instructions cover connections between VTrak and your company network. It is also possible to connect to a VTrak from the Internet.

Your MIS Administrator can tell you how to access your network from outside the firewall. Once you are logged onto the network, you can access the VTrak using its IP address. See “Logging into WebPAM PROe” on page 60.

Chapter 4: Management with WebPAM PROe

This chapter contains the following topics:

• Logging into WebPAM PROe (below)

• Choosing the Display Language (page 70)

• Perusing the Interface (page 72)

• Logging out of WebPAM PROe (p age74)

• Viewing the Storage Network (page 75)

• Managing Subsystems (page 76)

• Managing RAID Controllers (page 85)

• Managing Enclosures (page 92)

• Managing UPS Units (page 96)

• Managing Network Connections (page 100)

• Managing Users (page 102)

• Managing LDAP (page 108)

• Managing Background Activities (page 114)

• Managing Storage Services (page 124)

• Monitoring Performance (page 138)

• Managing Physical Drives (page 141)

• Managing Disk Arrays (page 148)

• Managing Logical Drives (page 162)

• Managing Spare Drives (page 172)

• Managing Initiators (page 177)

• Managing LUNs (page 180)

• Managing Fibre Channel Connections (page 184)

• Managing iSCSI Connections (page 188)

Logging into WebPAM PROe

1. Launch your browser.

2. In the browser address field, type in the virtual management port IP address of the VTrak subsystem.

Use the IP address you set in the CLI (page 47) or CLU (page 55). Example:

• WebPAM PROe uses a secure HTTP connection. . . . . . . . . .https://

• Enter the IP address of the VTrak . . . . . . . . . . . . . . . 192.168.10.85

VTrak E-Class Product Manual

Together, your entry looks like this: https://192.168.10.85

3. When the login screen appears:

•Type administrator in the User Name field.

•Type password in the Password field.

• Click the Login button. The User Name and Password are case sensitive.

4. Optional. Choose a display language from the dropdown menu. WebPAM PROe displays in English, German, French, Italian, Spanish,

Russian, Japanese, Traditional Chinese, Simplified Chinese, and Korean.

5. Click the Login button.

Figure 1. WebPAM PROe log-in screen

After login, the WebPAM PROe opening screen ap pears.

Choosing the Display Language

WebP AM PROe displays in multiple languages. Y ou choose the display language when you log in.

Chapter 4: Management with WebPAM PROe

If you are already logged in and you want to change the display language:

1. Click Logout at the top right corner of the screen.

The Login screen appears.

2. Click the Language dropdown menu and highlight the language you prefer.

3. Reenter your user name and password.

4. Click the Login button. WebPAM PROe opens in the language you chose.

VTrak E-Class Product Manual

Perusing the Interface

The WebPAM PROe interface consists of a header and four tabs, each with specific functions.

•Header

Top left corner of the window:

• Name of logged-in user

• IP address – Virtual IP address of the RAID subsystem

•Top right corner of the window

• Save Service Report – Saves a detailed report to your Host PC

• Help – Accesses the Help Welcome screen

• Contact Us – Technical support contact information

• About – Information about WebPAM PROe

• Logout – Exits WebPAM PROe

• Discovery tab

• Displays other RAID systems on your network

• Enables direct login to other RAID systems

• Dashboard tab

• RAID subsystem model and type of enclosure

• System status

• Event information – Most recent NVRAM events

• Storage overview – Capacities, number of devices

• Device tab

• Enclosure front and back views

• Topology

• Enclosure component list and settings

• Physical drive management

• UPS (unlimited power supply) management

• Fibre Channel or iSCSI management

• Storage tab

• Wizard – Automatic, Express, or Advanced configuration

• Disk array management

• Logical drive management

• Initiator management

• LUN mapping and masking

Chapter 4: Management with WebPAM PROe

• Administration tab

• Subsystem settings, clearing statistics, NTP, and controller lock

• User management, including LDAP and role mapping

• Software services

• Runtime and NVRAM event logs

• Background activity, settings and schedules

• Firmware updates

• Image version

• Performance monitor

• PSU wattage monitor

• Restore factory default settings

• Import/Export user database and configuration script

• Network management

VTrak E-Class Product Manual

Logging out of WebPAM PROe

There are two ways to log out of WebPAM PROe:

• Close your browser window

• Click Logout on the WebPAM PROe banner

Figure 2. Clicking “Logout” o n the WebPAM PROe banner

Clicking Logout brings you back to the Login Screen. See page 70. After logging out, you must enter your user name and password in order to log in

again.

Chapter 4: Management with WebPAM PROe

Viewing the Storage Network

To view the other subsystems on your Storage Network, click the Discovery tab at the left edge of the WebPAM PROe window.

Logging onto a Subsystem

To log onto a subsystem in the list, double-click the subsystem.

Caution

The new subsystem displays in the same browser tab. Click your browser’s back button to return to the original subsystem.

Filtering the Subsystem List

To filter the list, so it shows only specific subsystems, enter a characteristic into the Filter By field and press Enter.

Refreshing the List

To refresh the list, click the Refresh link.

VTrak E-Class Product Manual

Managing Subsystems

Subsystem management includes:

• Viewing Subsystem Information (below)

• Making Subsystem Settings (page 77)

• Locking or Unlocking the Subsystem (page 77)

• Restoring Factory Default Settings (page 78)

• Clearing Statistics (page79)

• Saving a Service Report (page 79)

• Importing a Configuration Script (page 82)

• Exporting a Configuration Script (page 82)

• Restarting the Subsystem (page 83)

• Shutting Down the Subsystem (page 83)

• Restarting the Subsystem after a Shutdown (page84)

Viewing Subsystem Information

To view subsystem information, click the Administration tab. The list of subsystems and host controllers displays. Subsystem information includes:

• Alias, if assigned

• Vendor

• Model

• WWN – World Wide Number

• Serial number

• Part number

• Revision number

• Number of JBOD expansion units connected

• Maximum number of JBOD expansion units supported

• Number of controllers present

• Maximum number of controllers supported

• Redundancy status

• Redundancy type

• System date and time

Chapter 4: Management with WebPAM PROe

Making Subsystem Settings

To make subsystem settings:

1. Click the Administration tab.

2. Click the Subsystem Information icon.

3. Click the Settings button.

4. Make changes as required:

• Enter an alias or change the existing alias in the field provided.

• Choose a redundancy type from the dropdown menu.

The choices are Active-Active and Active-Standby

• Check the box to enable Cache Mirroring.

5. Click the Save button.

Locking or Unlocking the Subsystem

The lock prevents other sessions (including sessions with the same user) from making a configuration change to the controller until the lock expires or a forced unlock is done. When the user who locked the controller logs out, the lock is automatically released.

Setting the Lock

To set the lock:

1. Click the Administration tab.

2. Click the Subsystem Information icon.

3. Click the Lock/Unlock button.

4. In the Lock Time field, type a lock time in minutes. 1440 minutes = 24 hours

5. Click the Lock button.

Resetting the Lock

To reset the lock with a new time:

1. Click the Administration tab.

2. Click the Subsystem Information icon.

3. Click the Lock/Unlock button.

4. In the Lock Time field, type a new lock time in minutes. 1440 minutes = 24 hours

5. Click the Lock button.

VTrak E-Class Product Manual

Releasing the Lock

To release a lock that you set:

1. Click the Administration tab.

2. Click the Subsystem Information icon.

3. Click the Lock/Unlock button.

4. Click the Unlock button.

Releasing a Lock set by another user

To release some body else’s lock:

1. Click the Administration tab.

2. Click the Subsystem Information icon.

3. Click the Lock/Unlock button.

4. Check the Force Unlock box.

5. Click the Unlock button.

Restoring Factory Default Settings

This feature restores settings to thei r default values.

Caution

Use this feature only when required and only on the settings that you must reset to default in order to set them correctly.

Note

To reset the Administrator’s password to the factory default, see “Resetting the Default Password” on page 330.

To restore all settings to their default values:

1. Click the Administration tab.

2. Click the Restore Factory Default icon.

3. In the Restore factory default settings screen, check the boxes beside the settings you want to reset to default value:

Chapter 4: Management with WebPAM PROe

Firmware Factory Default Settings Software Factory Default Settings

• Background activity settings

• Controller settings

• Enclosure settings

• FC port settings

• iSCSI port settings

• Management network settings

• Physical drive settings

• Subsystem settings

4. Click the Submit button.

5. In the Confirmation box, type the word “confirm” in the field provided and click the Confirm button.

• BGA scheduler settings

• Service settings

• Webserver settings

• SNMP settings

• Telnet settings

• SSH settings

• Email settings

• Netsend settings

• CIM settings

• NTP settings

• User settings

• UPS settings

• LDAP settings

Clearing Statistics

This function clears statistical data on the RAID controllers, Fibre Channel ports, physical drives, and logical drives.

To clear subsystem statistics:

1. Click the Administration tab.

2. Click the Subsystem Information icon.

3. Click the Clear Statistics button.

4. Type the word “confirm” in the field provided.

5. Click the Confirm button.

Saving a Service Report

A Service Report is a detailed report covering the configuration and status of all components in your RAID system. A support technician or field engineer might request a service report for the purpose of diagnosis and troubleshooting.

To save a system configuration file:

1. Click Save Service Report in the Header.

VTrak E-Class Product Manual

Information for the report is gathered and compiled. This action takes up to a few minutes, depending on the size of your RAID system

2. Click the Save File option, then click the Save button. The report saves to your Host PC as a compressed HTML file.

3. Double-click the downloaded file to decompress it.

4. Double-click the report to open it in your default browser. The Service Report includes the following topics:

• About – Report utility

• Battery Info – Cache backup batteries

• BBM Info – Bad Block Manager

• BGA Summary – Status and settings The Service Report includes the following topics, continued:

• BGA Schedules – Scheduled activities

• Buzzer Info

• Controller Info

• Debug Syslog – Diagnostic information

• Disk Array Info – ID, alias, and capacities only

• Disk Array Dump Info – Diagnostic information

• Disk Array Verbose Info – All disk array information

• Enclosure Info

• Error Table Info – Read check, write check, and incon sis tent blocks

• Event Info – NVRAM – List of NVRAM events

• Event Info – Runtime – List of Runtime events

• FC Node Info

• FC Device Info

• FC Initiator Info

• FC Port Info

• FC SFP Info

• FC Stats Info

• Flash Image Version Info

• iSCSI Info

• LDAP Info

• LogDrive Info – Basic logical drive information

• LogDrive Dump Info – Diagnostic information

• Logical Drive Verbose Info – Full logical drive information

Chapter 4: Management with WebPAM PROe

• Lunmap Info – LUN map type, LUN masking status, and LUN entries

• Network Info – Virtual port

• Network Maintenance Info – Maintenance mode ports

• Phydriv Info – Basic physical drive information

• Phydriv Verbose Info – Full physical drive information

• PD SMART Info – Physical drive ID, model, type, and SMART status

• PSU Wattage Info – Enclosure power consumption, power supply input

and output, and power on time

• SWMGT Info – Software management The Service Report includes the following topics, continued:

• Service Setting – CIM

• Service Setting – Email

• Service Setting – Netsend

• Service Setting – NTP

• Service Setting – SLP

• Service Setting – SNMP

• Service Setting – SSH

• Service Setting – Telnet

• Service Setting – Webserver

• Sessions Info

• Spa re Inf o – Basic spare drive information

• Spare Dump Info – Diagnostic informatio n

• Spare Verbose Info – Full spare drive information

• Statistic Info

• Subsystem info

• UPS Info

• User Info

VTrak E-Class Product Manual

Importing a Configuration Script

You can write a CLI configuration script to automatically configure your VTrak subsystem. The script must be a plain, non-encrypted text file. From there, you can import the script from the Host PC and perform the configuration automatically.

Cautions

• Do NOT attempt to write or modify a configuration script until you receive guidance from Technical Support. See page 435.

• Importing a configuration script overwrites the current settings on your VTrak subsystem.

Or you can save the configuration from one VTrak RAID subsystem, export it, and then import it to automatically configure your other VTrak RAID subsystems.To import a configuration script:

1. Click the Administration tab.

2. Click the Import/Export icon.

3. Click the Import option.

4. Choose Configuration Script from the Type dropdown menu.

5. Click the Browse button and navigate to the configuration script and click the OK button.

6. Click the Next button. The system verifies that the file is a valid configuration script and displays

any errors or warnings.

7. Click the Submit button to continue.

8. In the Confirmation box, type the word “confirm” in the field provided and click the Confirm button.

The configuration script is imported and applied automatically.

Exporting a Configuration Script

You can save the configuration from one VTrak RAID subsystem, export it, and then import it to automatically configure your other VTrak RAID subsystems.

To export a configuration script:

1. Click the Administration tab.

2. Click the Import/Export icon.

3. Click the Export option.

4. Choose Configuration Script from the Type dropdown menu.

Chapter 4: Management with WebPAM PROe

5. Click the Submit button.

6. In the Open dialog box, click the Save File option, then click the OK button. The file is saved to your PC as “Configscript.txt”.

Caution

Do NOT attempt to write or modify a configuration script until you receive guidance from Technical Support. See page 435.

Restarting the Subsystem

This function shuts down the subsystem and then restarts it.

Important

Do NOT turn off the power supply swit ch es on th e RAID subsystem or JBOD expansion units.

To restart the subsystem:

1. Click the Administration tab.

2. Click the Subsystem Information icon.

3. Click the Shutdown/Restart button.

4. Click the Restart button.

5. Type the word “confirm” in the field provided.

6. Click the Confirm button. When the controller shuts down, your WebPAM PROe connection is lost.

7. Wait no less than two minutes.

8. In your browser, click Logout in the WebPAM PROe Header, then log in again.

If you cannot log in immediately, wait 30 seconds and try again.

Shutting Down the Subsystem

This function shuts down the RAID subsystem without restarting it. To shutdown the subsystem:

1. Click the Administration tab.

2. Click the Subsystem Information icon.

3. Click the Shutdown/Restart button.

4. Click the Shutdown button.

5. Type the word “confirm” in the field provided.

VTrak E-Class Product Manual

6. Click the Confirm button. When the controller shuts down, your WebPAM PROe connection is lost.

7. Wait no less than two minutes.

8. Manually turn OFF the switches on both power supplies.

Important

If your RAID subsystem manages JBOD expansion units, you must follow the proper startup procedure.

Restarting the Subsystem after a Shutdown

Important

If your RAID subsystem manages JBOD expansion units, always power on the JBOD expansion units first. Then power on the RAID subsystem.

To start the RAID subsystem:

1. Manually turn ON the power supply switches on the back of the subsystem.

2. Wait no less than two minutes.

3. Open your browser and log into WebPAM PROe. If you cannot log in immediately, wait 30 seconds and try again.

Chapter 4: Management with WebPAM PROe

Managing RAID Controllers

RAID controller management includes:

• Viewing Controller Information (below)

• Making Controller Settings (page 86)

• Viewing Controller Statistics (page 87)

• Locating a Controller (page 88)

• Viewing the Flash Image Information (page 88)

• Updating Firmware on a RAID Subsystem (page 89)

• Viewing Battery Information (page 89)

• Reconditioning a Battery (page 90)

• Making Buzzer Settings (page 91)

• Silencing the Buzzer (page 91)

Viewing Controller Information

To view controller information:

1. Click the Device tab.

2. Click the Component List icon.

3. Click the controller you want, then click the View button. Controller information includes:

• Controller ID

• Readiness Status

• Power On Time

• Part Number

• Hardware Revision

• Cache Usage – Percentage

• Boot Loader Version

• Firmware Build Date

• Software Build Date

• Alias – If assigned *

• Operational Status

• SCSI Protocol Supported

• Serial Number

• WWN – Worldwide Number

• Dirty Cache Usage – Percentage

• Firmware Version

• Software Version

4. Click the Advanced Information tab.

VTrak E-Class Product Manual

Advanced controller information includes:

• Slot 1 Memory Type

• Slot 2 Memory Type

• LUN Affinity *

• Controller Role

• Flash Size

• NVRAM Size

• Coercion *

•SMART *

• Write Back Cache Flush Interval *

• Adaptive Writeback Cache *

• Forced Read Ahead (cache) *

• Power Saving Standby Time *

• Cache Line Size

Items with an asterisk (*) are adjustable under Controller Settings.

• Slot 1 Memory Size

• Slot 2 Memory Size

•ALUA *

•Flash Type

• NVRAM Type

• Preferred Cache Line Size

• Coercion Method *

• SMART Polling Interval *

• Enclosure Polling Interval *

• Host Cache Flushing *

• Power Saving Idle Time *

• Power Saving Stopped Time *

Making Controller Settings

In a dual-controller RAID subsystem, settings made to one controller are applied to both controllers.

To make controller settings:

1. Click the Device tab.

2. Click the Component List icon.

3. Click the controller you want, then click the Settings button.

4. Make settings changes as required:

• Enter, change or delete the alias in the Alias field.

• LUN Affinity – Choose an enable/disable option from the dropdown menu.

RAID controllers must be set to Active-Active. See “Making Subsystem Settings” on page 77 and “LUN Affinity” on page 361.

• ALUA – Choose an enable/disable option from the dropdown menu. RAID controllers must be set to Active-Active. See “Making Subsystem

Settings” on page 77 and “ALUA” on page 361.

• SMART Log – Check the box to enable or uncheck to disable.

• SMART Polling Interval – Enter a value into the field, 1 to 1440 minutes

Chapter 4: Management with WebPAM PROe

• HDD Power Saving – Choose time periods from the dropdown menus. After an HDD has been idle for the set period of time:

• Power Saving Idle Time – Parks the read/write heads.

• Power Saving Standby Time – Lowers disk rotation speed.

• Power Saving Stopped Time – Spins down the disk (stops

rotation).

• Coercion – Check the box to enable or uncheck to disable.

• Coercion Method – Choose a method from the dropdown menu:

•GBTruncate

• 10GBTruncate

• GrpRounding

• TableRounding

• Write Back Cache Flush Interval – Enter a value into the field, 1 to 12 seconds.

• Enclosure Polling Interval – 15 to 255 seconds.

• Adaptive Writeback Cache – Check the box to enable or uncheck to disable. See “Adaptive Writeback Cache” on page 363.

• Host Cache Flushing – Check the box to enable or uncheck to disable. See “Host Cache Flushing” on page 363.

• Forced Read Ahead (cache) – Check the box to enable or uncheck to disable. See “Forced Read-Ahead Cache” on page 362.

5. Click the Save button.

Notes

• Power Management must be enabled on the disk array for the HDD Power Saving settings to be effective. See “Making Disk Array Settings” on page 157.

• Power Management functions are limited to the features your HDDs actually support.

Viewing Controller Statistics

To view controller statistics:

1. Click the Device tab.

2. Click the Component List icon.

3. Click the controller you want, then click the View button.

4. Click the Statistics tab.

VTrak E-Class Product Manual

Controller Status LEDDirty Cache LED

Controller statistics include:

• Data Transferred

• Read Data Transferred

• Write Data Transferred

• Errors

• Non-Read/Write Errors

• Read Errors

• Write Errors

To clear controller statistics, see “Clearing Statistics” on page 79.

• IO Requests

• Non-Read/Write Requests

• Read IO Requests

• Write IO Requests

• Statistics Start date and time

• Statistics Collection date and time

Note

Locating a Controller

This feature causes the controller LEDs to blink for one minute to assist you in locating the controller on a RAID subsystem or JBOD expansion unit.

To locate a controller:

1. Click the Device tab.

2. Click the Component List icon.

3. Click the controller you want, then click the Locate button. The controller LEDs blink for one minute.

Figure 3. FC RAID controller LEDs

Viewing the Flash Image Information

To view the flash image information for the RAID subsystem enclosure:

1. Click the Administration tab.

2. Click the Image Version icon.

3. Click the Enclosure you want to see and click the triangular button.

Chapter 4: Management with WebPAM PROe

RAID subsystems have the following components in their flash image:

•Kernel

• Firmware

• Software

• Ramdisk

• SEP Firmware

• OEM Customization

• Running – The version that is currently running on the subsystem or

expansion unit.

• Flashed – This version was updated but does not run until the

subsystem restarts.

See “Updating Firmware on a RAID Subsystem” on page 89. JBOD expansion units have only one component in their flash image, SEP

firmware. It only appears as running.

•BIOS

• 6G Expander

• System Libraries

• Applications

• Mount Scripts

• PLX EEPROM Image

Updating Firmware on a RAID Subsystem

Use this function to flash (update) the firmware on the VTrak. See page 315 for the procedure.

Viewing Battery Information

Batteries maintain power to the controller cache in the event of a power failure, thus protecting any data that has not been written to a physical drive.

To view battery information:

1. Click the Device tab.

2. Click the Component List icon.

3. Click the battery you want, then click the View button. Battery information includes:

• Battery ID

• Operational status – Fully charged, recondition means a reconditioning

is in process

• Battery chemistry – LiON, etc.

• Remaining capacity – Battery capacity as a percentage

• Battery cell type – Number of cells

• Estimated hold time – Time in hours that the battery can power the

cache

VTrak E-Class Product Manual

• Temperature threshold di scharge – Maximum temperature allowed

when the battery is discharging

• Temperature threshold charge – Maximum temperature allowed when

the battery is charging

• Battery temperature – Actual battery temperature

• Cycle count – Number of times the battery was reconditioned

• Voltage in millivolts

• Current in milliamps

Reconditioning a Battery

Batteries maintain power to the controller cache in the event of a power failure, thus protecting any data that has not been written to a physical drive. Reconditioning is the action of discharging and recharging a battery to preserve its capacity and performance.

Reconditioning is a background activity and does not affect I/O performance. When the recondition is completed, the battery’s cycle count increments by one.

By default, each battery is reconditioned every two months. You can change the reconditioning schedule.

Caution

Disabling or deleting the battery recondition schedule is NOT recommended.

To recondition a battery immediately:

1. Click the Device tab.

2. Click the Component List icon.

3. Click the battery you want, then click the Recondition button.

Battery operations status changes to “Recondition” and the battery’s remaining capacity and estimated hold time fall an d ri se re fl ecting the discharge and recharge cycles of the reconditioning. That behavior is normal.

Making Schedule Changes

To make chang es the scheduled battery reconditioning:

1. Click the Administration tab.

2. Click the Background Activities icon. The list of Background Activities displays.

3. Click the Scheduler button.

4. Mouse-over Battery Reconditioning and click the Settings button.

Chapter 4: Management with WebPAM PROe

5. Make settings changes as required:

• Start Time

• Uncheck the Enable This Schedule box to disable this activity.

• Recurrence Pattern

•Start From

• End On

6. Click the Save button to apply the new settings.

Making Buzzer Settings

To make buzzer settings:

1. Click the Device tab.

2. Click the Component List icon.

3. Click the Buzzer and click the Settings button.

4. Check the Enable Buzzer box to enable the buzzer. Or uncheck the box to disable.

5. Click the Save button.

Silencing the Buzzer

Caution

This action disables the buzzer for all events.

To silence the buzzer:

1. Click the Device tab.

2. Click the Component List icon.

3. Click the Buzzer and click the Settings button.

4. Uncheck the Enable Buzzer box.

5. Click the Save button.

VTrak E-Class Product Manual

Managing Enclosures

Enclosure management includes the following functions:

• Viewing the Enclosures Summary (page 92)

• Making Enclosure Settings (page 93)

• Locating an Enclosure (page 93)

• Viewing FRU VPD Information (page 94)

• Viewing Power Supply Status (page 94)

• Viewing Fan Status (page 94)

• Viewing Temperature Sensor Status (page 95)

• Viewing Voltage Sensor Status (page 95)

Viewing Enclosure Topology

This feature displays the connection topology of the VTrak subsystem. Topology refers to the manner in which the data paths among the enclosures are connected. There are three methods:

• Individual Subsystem – A single subsystem

• JBOD Expansion – Managed through one subsystem or head unit

• RAID Subsystem Cascading – Managed through one subsystem or head unit

For more information about connections, see “Making Management and Data Connections” on page 25.

To view enclosure topology:

1. Click the Device tab.

2. Click the Topology icon. The topology or data connections of your system displays.

Viewing the Enclosures Summary

Enclosure Management includes information, status, settings and location. To access Enclosure Management:

1. Click the Device tab.

2. Click the Component List icon. The following information is shown:

• Enclosure ID number

•Status

• Enclosure Type

• Status Description (specific components in need of attention, if any)

Chapter 4: Management with WebPAM PROe

Locating an Enclosure

To locate an enclosure:

1. Click the Device tab.

2. Click the Component List icon.

3. Click the enclosure you want, then click the Locate button. The enclosure LEDs blink for one minute.

Viewing Enclosure Information

To view enclosure information:

1. Click the Device tab.

2. Click the Component List icon.

3. Click the Enclosure and click the View button. Enclosure information includes:

•Enclosure ID

• Enclosure Type

• Enclosure Warning Temperature Threshold

• Enclosure Critical Temperature Threshold

• Controller Warning Temperature Threshold

• Controller Critical Temperatu re Thresh old

• Max Number of Controllers

• Max Number of Physical Drive Slots

• Max Number of Fans

• Max Number of Blowers

• Max Number of Temperature Sensors

• Max Number of Power Supply Units

• Max Number of Batteries

• Max Number of Voltage Sensors

For information on Enclosure problems, see “Diagnosing an Enclosure Problem” on page 391.

Making Enclosure Settings

To make Enclosure settings:

1. Click the Device tab.

2. Click the Component List icon.

3. Click the Enclosure and click the Settings button.

VTrak E-Class Product Manual

Enclosure settings include:

• Enclosure Warning Temperature Threshold

• Enclosure Critical Temperature Threshold

• Controller Warning Temperature Threshold

• Controller Critical Temperatu re Thresh old

4. In the field provided, type the temperature in degrees C for each threshold value.

5. Click the Save button.

Viewing FRU VPD Information

FRU VPD refers to Vital Product Data (VPD) information about Field Replaceable Units (FRU) in the enclosure. The number and type of FRU depends on the subsystem model.

To view FRU VPD information: To make Enclosure settings:

1. Click the Device tab.

2. Click the Component List icon.

3. Click the Enclosure and click the FRU VPD button. Use this information when communicating with Technical Support and when

ordering replacement units. For contact information, see “Contacting Technical Support” on page 435.

Viewing Power Supply Status

To view the status of the power supplies:

1. Click the Device tab.

2. Click the Component List icon.

3. Click the Enclosure and click the View button.

4. Scroll down to view the power supplies. The screen displays the operational and fan status of VTrak’s two power

supplies. If any status differs from normal or the fan speed is below the Healthy Threshold value, there is a fan/power supply malfunction. See “Replacing a Power Supply” on page 323.

Viewing Fan Status

The fans are located on the power supplies. To view the status of the power supply fans:

1. Click the Device tab.

Promise Technology H1143LLA, X30DVSA3 User manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Chapter 1: Introduction

About This Manual

VTrak Overview

Performance

GreenRAID

Service and Support

Architectural Description

Features

Controller Module Features

Drive Support

External I/O Ports per Controller

Data Cache

Operational Features

RAID Level Support

RAID Stripe Size Support

Hot Spare Drives

Maximum LUNs Supported

Advanced Storage Features

Background Activities

PerfectRAID Features

GreenRAID Features

System Management

Management Interfaces

Supported Operating Systems

Supported Browsers

General Specifications

Power Supplies

Voltage

Current (Maximum)

Power Conversion Efficiency

Operating Environment

Temperature Range

Humidity Range

Noise, Shock, and Vibration

Acoustic Noise Levels

Shock

Vibration

Dimensions

Weight

Safety and Environmental

EMI/RFI Statements

BSMI

GOST-R

VCCI

Environmental Standards

Warnings and Cautions

Warranty and Support

Warranty

Support

Chapter 2: Installation

Unpacking the VTrak

Mounting VTrak in a Rack

Installing Physical Drives

Number of Drives Required

Drive Slot Numbering

Installing Your Drives

Making Management and Data Connections

Fibre Channel SAN

Data Path

Management Path

Fibre Channel DAS

Data Path

Management Path

Fibre Channel with JBOD Expansion

Fibre Channel SAN – No Single Point of Failure

Data Path

Management Path

JBOD Expansion

iSCSI Storage Area Network (SAN)

Data Path

Management Path

iSCSI Direct Attached Storage (DAS)

Data Path

Management Path

iSCSI with JBOD Expansion